Clarity Personnel

JOB TITLE - Hire Controller HOURS -8.30 TO 5.30 Monday to Friday SALARY - 17,000 TO 20,000 CLIENT PROFILE Our client is one of the UK's leading construction industry supplier of Trenching and Shoring equipment systems. They operate a national sales force network from 17 strategically located depots providing UK and Ireland coverage. To accompany their products they offer a full design and advisory service using the latest AutoCAD systems and field based engineers to meet our customers’ objectives efficiently and safely JOB ROLE Provide full support to your line manager delivering excellent customer service ensuring all hire transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements. Strive to convert all viable enquiries into hire business working closely with all members of the commercial, technical & sales teams. Reporting to the Senior Hire Controller. DUTIES • Managing Relationships with both internal and external contacts • Development of self and team members • Presenting oral and written communication • Has the ability to use a variety of media and communication aids • Gathering and analysing information • Understanding/Interpreting financial information • Product/technical knowledge of the hire industry • Participate in the generation of ideas • Ensure contracts are correctly completed • Arrange appropriate transfer of equipment between depots When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover for the Senior Hire Controller, provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses Education: Competent maths & English skills Able to read & write to a good standard Knowledge/background: Knowledge of shoring/hire industry advantageous Knowledge of proprietary shoring equipment advantageous Knowledge construction/housing/civil engineering industry advantageous Good geographical knowledge of region/UK advantageous I.T. Skills: Basic computer literacy – MS Office/Outlook skills Knowledge of G42 or other similar hire rental asset management systems advantageous Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous Excellent telephone manner essential Other: Driving licence advantageous

JOB ROLE Provide full support to your line manager delivering excellent customer service ensuring all major project & overseas sales transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements for the full life cycle of the contract. To provide dedicated customer service to major project & overseas sales customers working closely with all members of the major projects & overseas sales teams DUTIES • Be the first line of contact for major project customers and the major project team responding in a timely manner • Notify customers of equipment not returned at FOH both verbally and in writing, and raise subsequent invoices for loss charges • Respond to customer queries in a timely manner • Liaise with all customers, the major project team and operations to ensure accurate and prompt deliveries and collections • Customer complaints, retention• • Relationship building with client base and Major Projects Team • Transport movements coordinated in the most cost effective manner  Business Development/ Hire revenue and other revenues • Ensure hire transactions are administered effectively • Dealing with all reports Logistics lost items • Coordinate logistics both in the UK and Europe when required ensuring maximum efficiency and customer satisfaction • Working with Client’s coordinate the shipment of equipment to local and international destinations to meet client requirements and delivery expectations • Ensure goods are correctly imported as per company procedure • Develop supplier agreements with approved third-party logistics partners • Ensure that shipping/freight costs are minimised • Produce accurate commercial documentation for all company shipment • Ensure compliance with UK Border Agency and other similar international agencies • Co-ordinate all personnel movements destined for client contract ensuring all vaccinations and documentation are kept up to date through proactive planning • Develop and improve processes for the Logistics function • Develop formal import/export process for all Trade routes • Correct importation documentation kept on file • Anticipate the need to take appropriate action and does so prior to being requested. • Demonstrate the ability to think and act without guidance or urging • Ensure contracts are correctly completed • Ensure customer quotations, both typed and verbal, meet with the company’s minimum rates policy • Ensure that all G42 system inputting is accurate • Ensure records are accurately maintained and scanned • Inter depot transfers • Provide reports when required • Adherence to the Start of Hire (SOH) and Finish of Hire (FOH) procedures • Chargeable Invoice Procedures • Query Resolution • Ensure all pro forma invoices and customs paperwork is completed accurately and in line with procedures • Produce purchase orders for transport movements and inter depot transfers • Dispatch report for Hire and charge exception rates • Scanning of records and paperwork • Accurate checking of customers purchase orders • Check dispatch note completed • Accurate stock levels • Chargeable Invoice (CI) performance • Accurate purchase order processing and inter depot transfers • Accurate booking of transport with external hauliers • To ensure as far as is reasonably practicable, personal health & safety • Employee should contact his/her line manager with any concerns regarding H&S • Arrange appropriate transfers of equipment between depots on G42, where it is commercially viable to do so and complete orders and alleviate stock shortages • Assist the Regional Hire Manager with stock takes When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses. Qualifications and Experience Education • Competent maths and English skills • Able to read & write to a good standard Knowledge/background: • Knowledge of shoring/hire industry advantageous • Knowledge of customs compliance essential • Knowledge of import/export procedures essential • Knowledge of harmonised tariff codes essential • Knowledge of working with Incoterms essential • Knowledge of major project proprietary shoring equipment advantageous • Knowledge of construction/civil engineering industry advantageous • Good geographical knowledge of UK & International territories essential • Bilingual in European languages would be advantageous • Customer Service experience essential • Knowledge of booking transport to/from Europe advantageous I.T Skills: • Basic computer literacy – MS Office/Outlook skills • Knowledge of G42 or similar hire rental asset management systems essential • Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous • Excellent telephone manner • Ability to use UK tradecert system unsupervised would be advantageous

Drainage Design Engineer – Leeds, United Kingdom Salary £35,000 to £40,000 Job description Our Clients are looking to appoint a Civil Design Engineer to grow our team in Leeds. You will work primarily with our Civils team in providing infrastructure design support to them on their exciting portfolio of building led projects. Our clients will provide you with a working environment that provides challenge, enjoyment and a real sense of satisfaction with a view to encouraging personal and professional development in all our staff. • You will be expected to have the following personal attributes and skills: • You will have strong IT skills in the use of the above-mentioned technical software, Microsoft Office applications and AutoCAD combined with a practical approach. You will also be able to demonstrate the ability to work well in a team environment whilst also having personal initiative. • You will be able to show that you have strong communication and personal effectiveness skills, with the ability to build and maintain effective working relationships at all levels. • The position is for an individual who we expect will be fully conversant with our industry standard design software packages, PDS or Civil 3D and WINDES. You will also be fully proficient in the use of Autocad. The right candidate must be capable of working independently in producing drawn details of their design work in the form of Autocad drawings for regulatory approval and construction. You must also demonstrate an aptitude, and preferably an ability, to effectively delegate design responsibility to others and act in a mentoring role to less experienced staff

Senior Civil Engineer/Associate – Leeds, United Kingdom Salary £40,000 to £45,000 Job description We are seeking an experienced Associate Civil Engineer to grow our Civil Engineering team in Leeds. You will have a good knowledge of civil engineering construction principles and standards. You will be required to deliver high-quality infrastructure designs (roads and drainage) associated with building projects, the role will include management and development of the civil engineers, graduates, and apprentices and developing the business. You must have an experienced background in civil engineering, be chartered or approaching chartered status with a highways design bias. The role will include, but is not be limited to, the following responsibilities: • Design of projects from the concept stage through to the construction stage • Management and development of team members • Resourcing and financial monitoring and reporting • Developing good relationships with professions across BDP • Development of client relationships • Assisting directors in seeking out and securing new opportunities • You will be educated to degree level with a minimum 2:1 in a relevant discipline and be a Member of the Institution of Civil Engineers. • You will have proven experience in a similar environment as well as the experience of working on the site as a site engineer or resident engineer. • You will have strong practical knowledge of Civils 3D, PDS, AutoCAD and Windes Microdrainage and be confident in your knowledge of relevant design standards and legislation