Infrastructure and Property Projects
Location:
Derby
Contract Type:
Fixed Term
Salary:
Circa 52K
Closing Date:
Sunday 12 March 2023
Interview Date:
To be confirmed
Reference:
2023-71
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers , doing the right thing and delivering easier journeys every day. With over 2,400 employees, our people are the reason we are so successful. Seven times accredited as a Top Employer, we have an outstanding opportunity to join East Midlands Railway as an Infrastructure & Property Programme Lead.
The I&P Programme Lead will lead and support a group of project managers through the business transformational change agenda. They will also ensure sufficient resources are provided to deliver projects and to disburse our requirements around safe delivery of works and maintain a master programme of works which forecasts resource and manage the supply and demand of said resource. This is a fixed term contract until March 2024. For internal employees, this will be a secondment.
Some of the key responsibilities for this role are:
Planning and designing the programme of Infrastructure & Property works; proactively forecasting demands, monitoring its progress, resolving issues and initiating appropriate corrective action
Define and execute programme controls (processes, procedures, reporting, etc) in partnership with the business PMO.
Engaging with key stakeholders to ensure that major events and industry activities are reflected in the programme and that programme risks are adequately communicated.
Facilitating the appointment of individuals to projects to enhance the full skill set of the team including informal contracting to agree scope and reporting requirements, making the case for additional resources where required.
Managing the wellbeing of the project management team including identifying and resourcing of training requirements as well as performance management of the team.
Managing the processes, dependencies and the interfaces between projects and the wider business
Provide change management for the portfolio of works as they deliver a new ‘BAU’ position.
Provide quality assurance on reports, plans, drawings and calculations developed as part of the works programme.
Act as the point of escalation for specific project risks and issues.
Identify and employ economies of scale and synergies between projects to achieve value for money (e.g. shared line blocks and shared contractors)
Develop clear stakeholder and RACI plans for stakeholder engagement, including pulse-checks to ensure both internal and external stakeholders have buy-in to project scopes/objectives and feel appropriately engaged.
Maintain clear and comprehensive, accessible records and project data including a forward archiving regime.
As an experienced I&P Programme Lead you will be able to demonstrate:
Ability to clearly set, monitor and review standards, effectively negotiating & managing stakeholders and partners as appropriate.
Awareness of Network Rail planning & access processes and impacts thereof.
Significant experience in Project/Programme Management with appropriate qualification (PRINCE/2, APM)
Experience of financial management and forecasting.
Good negotiator and communicator (both written and oral) with a keen analytical approach and proven management experience, championing good behaviour and teamwork in others.
Work flexibly, being able to attend site and provide advice outside of normal working hours when required.
Be effective in making decisions within a challenging business and commercial environment
IT literate, able to present programme timelines, milestones and major events/risks both verbally and graphically.
Degree or equivalent experience
As well as a competitive salary, we’ll also offer you:
Excellent Railway Pension scheme
Free travel on East Midlands Railway, LNER and Train Operating Companies under Abellio
Friends and Family discounted Tickets on the EMR Network
75% discount on National Travel (inc partner and dependants)
Various training opportunities
…and many more!
Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.
Feb 28, 2023
Full time
Infrastructure and Property Projects
Location:
Derby
Contract Type:
Fixed Term
Salary:
Circa 52K
Closing Date:
Sunday 12 March 2023
Interview Date:
To be confirmed
Reference:
2023-71
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers , doing the right thing and delivering easier journeys every day. With over 2,400 employees, our people are the reason we are so successful. Seven times accredited as a Top Employer, we have an outstanding opportunity to join East Midlands Railway as an Infrastructure & Property Programme Lead.
The I&P Programme Lead will lead and support a group of project managers through the business transformational change agenda. They will also ensure sufficient resources are provided to deliver projects and to disburse our requirements around safe delivery of works and maintain a master programme of works which forecasts resource and manage the supply and demand of said resource. This is a fixed term contract until March 2024. For internal employees, this will be a secondment.
Some of the key responsibilities for this role are:
Planning and designing the programme of Infrastructure & Property works; proactively forecasting demands, monitoring its progress, resolving issues and initiating appropriate corrective action
Define and execute programme controls (processes, procedures, reporting, etc) in partnership with the business PMO.
Engaging with key stakeholders to ensure that major events and industry activities are reflected in the programme and that programme risks are adequately communicated.
Facilitating the appointment of individuals to projects to enhance the full skill set of the team including informal contracting to agree scope and reporting requirements, making the case for additional resources where required.
Managing the wellbeing of the project management team including identifying and resourcing of training requirements as well as performance management of the team.
Managing the processes, dependencies and the interfaces between projects and the wider business
Provide change management for the portfolio of works as they deliver a new ‘BAU’ position.
Provide quality assurance on reports, plans, drawings and calculations developed as part of the works programme.
Act as the point of escalation for specific project risks and issues.
Identify and employ economies of scale and synergies between projects to achieve value for money (e.g. shared line blocks and shared contractors)
Develop clear stakeholder and RACI plans for stakeholder engagement, including pulse-checks to ensure both internal and external stakeholders have buy-in to project scopes/objectives and feel appropriately engaged.
Maintain clear and comprehensive, accessible records and project data including a forward archiving regime.
As an experienced I&P Programme Lead you will be able to demonstrate:
Ability to clearly set, monitor and review standards, effectively negotiating & managing stakeholders and partners as appropriate.
Awareness of Network Rail planning & access processes and impacts thereof.
Significant experience in Project/Programme Management with appropriate qualification (PRINCE/2, APM)
Experience of financial management and forecasting.
Good negotiator and communicator (both written and oral) with a keen analytical approach and proven management experience, championing good behaviour and teamwork in others.
Work flexibly, being able to attend site and provide advice outside of normal working hours when required.
Be effective in making decisions within a challenging business and commercial environment
IT literate, able to present programme timelines, milestones and major events/risks both verbally and graphically.
Degree or equivalent experience
As well as a competitive salary, we’ll also offer you:
Excellent Railway Pension scheme
Free travel on East Midlands Railway, LNER and Train Operating Companies under Abellio
Friends and Family discounted Tickets on the EMR Network
75% discount on National Travel (inc partner and dependants)
Various training opportunities
…and many more!
Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.
Construction Recruitment
Office, Churchill Square, Brighton, UK
Company Info
Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services.
.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Nov 08, 2021
Permanent
Company Info
Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services.
.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Company Info
Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Nov 08, 2021
Permanent
Company Info
Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area.
Job Purpose
Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton
Hours:
Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs)
In addition to be available for client’s meetings during evenings and weekends
To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am-1pm)
Position summary
Key responsibilities for this role include but not are not limited to:
To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management.
To develop and maintain a culture of good public relations and customer care.
To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis.
To prepare and issue service charge budgets to quarterly deadlines.
To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders.
To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference.
To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines
To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate.
To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans.
To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management.
To read, understand and apply the requirements of leases pertaining to Residential & Mixed-Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors.
To administer S20 consultations in respect of qualifying major works.
To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects.
To draft and issue licences for alterations in consultation and at instruction of our clients customers
To actively promote referrals & cross-selling of services within PS&B.
To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business.
To liaise with the accounts department in respect of financial matters
To liaise with the insurance department in respect of insurance matters.
To attend meetings of lessees, AGMs, and Resident Association meetings.
To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment
To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator.
Candidate Requirements:
Good level of experience and understanding of managing residential and mixed-use property and estate management.
Committed to providing a high standard of customer care with excellent customer facing skills
Be a team player.
A sound knowledge of various building construction forms and techniques for their repair and maintenance.
An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA).
Good public relation and communication skills, orally and written, good telephone manner.
Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc.
Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc.
An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance.
Qualifications:
IRPM qualified or part qualified or prepared to take the IRPM examinations.
Company Info Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area. . Job Purpose To provide comprehensive administrative support to our clients Professional Services department, including the Head of Department. Position summary Key responsibilities for this role include but not are not limited to: Conducting comprehensive property research on behalf of the department using a range of resources and techniques. Typing reports and letters, including audio/copy typing. Answering initial enquiries by phone or email and obtaining the correct information to provide an accurate quote. Caring for our client’s customers and their associates. Reviewing legal documents and delivering a precis of the salient points. Various secretarial duties Organising on site property inspections with tenants and surveyors. Dealing with survey enquiries and the administration of the consultancy agreements. Undertaking appropriate conflicts of interest checks on all new instructions and preparing fee quote request forms for completion, together with confirmation of instruction letters/terms of engagement etc. Candidate Requirements: Experience of working in an administrative capacity. An interest in the property industry. Excellent administrative, planning, time-management and organisational abilities. Good proof-reading skills and attention to detail. Microsoft user with good Word, Excel and Outlook skills. A knowledge of or willingness to learn industry specific computer software including Quest and Vebra. Good verbal and written communication skills, with a high standard of written/verbal English. Discretion and ability to deal with sensitive and confidential information. An understanding of legalese and the capability to interpret this. Excellent interpersonal skills and an ability to maintain a good working relationship at all levels. Strong customer care approach. Ability to work autonomously.
Oct 29, 2021
Permanent
Company Info Our clients are a long-established Brighton property firm with a respected and revered Professional Services Department that provides accurate and detailed valuation advice their customers. All surveyors are RICS registered, with expertise in property law and excellent knowledge of the county of Sussex and surrounding area. . Job Purpose To provide comprehensive administrative support to our clients Professional Services department, including the Head of Department. Position summary Key responsibilities for this role include but not are not limited to: Conducting comprehensive property research on behalf of the department using a range of resources and techniques. Typing reports and letters, including audio/copy typing. Answering initial enquiries by phone or email and obtaining the correct information to provide an accurate quote. Caring for our client’s customers and their associates. Reviewing legal documents and delivering a precis of the salient points. Various secretarial duties Organising on site property inspections with tenants and surveyors. Dealing with survey enquiries and the administration of the consultancy agreements. Undertaking appropriate conflicts of interest checks on all new instructions and preparing fee quote request forms for completion, together with confirmation of instruction letters/terms of engagement etc. Candidate Requirements: Experience of working in an administrative capacity. An interest in the property industry. Excellent administrative, planning, time-management and organisational abilities. Good proof-reading skills and attention to detail. Microsoft user with good Word, Excel and Outlook skills. A knowledge of or willingness to learn industry specific computer software including Quest and Vebra. Good verbal and written communication skills, with a high standard of written/verbal English. Discretion and ability to deal with sensitive and confidential information. An understanding of legalese and the capability to interpret this. Excellent interpersonal skills and an ability to maintain a good working relationship at all levels. Strong customer care approach. Ability to work autonomously.
Company Info Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services. . Job Purpose Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton Hours: Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs) In addition to be available for client’s meetings during evenings and weekends To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am- 1pm) Position summary Key responsibilities for this role include but not are not limited to: To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management. To develop and maintain a culture of good public relations and customer care. To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis. To prepare and issue service charge budgets to quarterly deadlines. To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders. To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference. To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate. To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans. To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management. To read, understand and apply the requirements of leases pertaining to Residential & Mixed- Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors. To administer S20 consultations in respect of qualifying major works. To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects. To draft and issue licences for alterations in consultation and at instruction of our clients customers To actively promote referrals & cross-selling of services within PS&B. To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business. To liaise with the accounts department in respect of financial matters To liaise with the insurance department in respect of insurance matters. To attend meetings of lessees, AGMs, and Resident Association meetings. To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator. Candidate Requirements: Good level of experience and understanding of managing residential and mixed-use property and estate management. Committed to providing a high standard of customer care with excellent customer facing skills Be a team player. A sound knowledge of various building construction forms and techniques for their repair and maintenance. An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA). Good public relation and communication skills, orally and written, good telephone manner. Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc. Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc. An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance. Qualifications: o IRPM qualified or part qualified or prepared to take the IRPM examinations.
Oct 29, 2021
Permanent
Company Info Our clients are an established, leading and independent property consultancy with offices based in Brighton and Crawley, from which they comprehensively cover Sussex, Surrey and the South East region. They provide both commercial and residential estate agency, asset and property management and a range of valuation and property services. . Job Purpose Managing a portfolio of residential & mixed-use blocks and estates on behalf of our client’s Freehold customers, RMC’s and RTM Companies located along the South Coast of England and predominantly in or around Brighton Hours: Monday to Friday 09:00 – 5:30 with 1 hr lunch break (37.5hrs) In addition to be available for client’s meetings during evenings and weekends To be on call (by telephone) for Saturday help desk cover approximately every 6 weeks, 9am- 1pm) Position summary Key responsibilities for this role include but not are not limited to: To provide an efficient and effective service to landlords and long leaseholders, including contractual and financial management. To develop and maintain a culture of good public relations and customer care. To attend monthly department meetings and weekly Property Manager meetings and to present progress reports to the Head of Department on a fortnightly basis. To prepare and issue service charge budgets to quarterly deadlines. To review draft annual service accounts prior to issue to external accountants, to sign and issue finalised accounts to our client’s customers and leaseholders. To carry out routine (normally six monthly) and emergency inspections of properties and prepare inspection reports for internal action and reference. To ensure compliance requirements in respect to health and safety including fire risk are assessed as required appointing accredited professional where appropriate and to ensure actions are completed against assessed and required deadlines To diagnose basic defects and put forward suitable remedies for repairs and to engage Surveyors/Structural Engineers to complete diagnostic investigations where appropriate. To prepare basic long-term maintenance plans and to engage Surveyors to prepare more complex long-term capital expenditure plans. To assist Administrators in handling enquiries from lessees relating to repairs, general service charge queries and all aspects of property management. To read, understand and apply the requirements of leases pertaining to Residential & Mixed- Use Block Management, particularly in the identification and discharge of covenants as they apply to responsibilities for maintenance and repair.
To produce specifications for cyclical maintenance (e.g., Internal redecorations) and contract/term maintenance agreements (e.g. cleaning, gardening, lifts, entry phone systems), to draw up tender documents, review tenders and appoint contractors. To administer S20 consultations in respect of qualifying major works. To liaise with Major Works Co-ordinator, Building Surveyor, or other external Building Surveying resources in respect of Section 20 projects. To draft and issue licences for alterations in consultation and at instruction of our clients customers To actively promote referrals & cross-selling of services within PS&B. To be motivated to generate income from services provided within the role and department and to promote and assist where possible in the acquisition of new business. To liaise with the accounts department in respect of financial matters To liaise with the insurance department in respect of insurance matters. To attend meetings of lessees, AGMs, and Resident Association meetings. To act as line manager for the appointment and management of on-site scheme managers and caretakers, both day and residential appointment To provide management information for pre-contract enquiries to PS&B management/legal enquiries administrator. Candidate Requirements: Good level of experience and understanding of managing residential and mixed-use property and estate management. Committed to providing a high standard of customer care with excellent customer facing skills Be a team player. A sound knowledge of various building construction forms and techniques for their repair and maintenance. An appreciation of the legislation framework pertaining to long leasehold residential and mixed-use management, both current and past, but most particularly an understanding of The Landlord and Tenant Acts 1985 & 1987 & The Commonhold and Leasehold Reform Act 2002 (CALRA). Good public relation and communication skills, orally and written, good telephone manner. Ability to communicate effectively with people at all levels, e.g. freeholders, lessees, contractors, etc. Possess good IT skills, particularly Microsoft Word and Excel, QUBE (formerly Estate Computer System (ECS)), email, etc. An ability to read, understand and apply relevant clauses within residential leases, particularly in respect of the various covenants pertaining to responsibilities for repair and maintenance. Qualifications: o IRPM qualified or part qualified or prepared to take the IRPM examinations.
