Hays Construction and Property
Chorleywood, Hertfordshire
Environmental Enforcement Officer - Join Our Team! Are you passionate about environmental protection and waste management? Do you thrive in a role where you can make a positive impact on your community? If so, we have an exciting opportunity for you! About the Role: As an Environmental Enforcement Officer, you will play a crucial role in ensuring compliance with environmental regulations. Your responsibilities will include: Enforcement: You'll enforce relevant sections of the Environmental Protection Act 1990 and Clean Neighbourhoods & Environment Act 2005. This includes addressing refuse/recycling compliance, street litter, and fly tipping. You'll issue Fixed Penalty Notices, conduct covert surveillance, and prepare case files for potential prosecutions. Commercial Refuse Management: You'll ensure commercial refuse procedures comply with the Duty of Care provisions. Managing contracts, maintaining customer satisfaction, and maximising income levels will be key. Complaint Investigation: Investigate complaints related to refuse/recycling collections, street cleansing, and ground maintenance. Take appropriate action and serve statutory notices. Collaboration: Work closely with other agencies, attend meetings, and provide evidence for anti-social behaviour cases. Technical Expertise: Maintain IT systems, provide technical advice, and oversee memorial safety testing. What We're Looking For: Qualifications: GCSEs or equivalent in Maths and English Language. Experience: At least 5 years of enforcement or waste management-related experience. Customer Interaction: Experience dealing with customers face-to-face or over the phone. Technological Skills: Proficiency in Microsoft Office (Outlook, Word, Excel) and online research tools. Personal Qualities: Ability to work effectively under pressure, independently, and as part of a team. Strong communication skills and commitment to quality service. Why Join Us? Impact: Make a difference in your community by ensuring environmental compliance. Professional Growth: Work alongside experts and enhance your skills. Team Environment: Collaborate with like-minded professionals. Quality Service: Our commitment to customer care sets us apart. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Seasonal
Environmental Enforcement Officer - Join Our Team! Are you passionate about environmental protection and waste management? Do you thrive in a role where you can make a positive impact on your community? If so, we have an exciting opportunity for you! About the Role: As an Environmental Enforcement Officer, you will play a crucial role in ensuring compliance with environmental regulations. Your responsibilities will include: Enforcement: You'll enforce relevant sections of the Environmental Protection Act 1990 and Clean Neighbourhoods & Environment Act 2005. This includes addressing refuse/recycling compliance, street litter, and fly tipping. You'll issue Fixed Penalty Notices, conduct covert surveillance, and prepare case files for potential prosecutions. Commercial Refuse Management: You'll ensure commercial refuse procedures comply with the Duty of Care provisions. Managing contracts, maintaining customer satisfaction, and maximising income levels will be key. Complaint Investigation: Investigate complaints related to refuse/recycling collections, street cleansing, and ground maintenance. Take appropriate action and serve statutory notices. Collaboration: Work closely with other agencies, attend meetings, and provide evidence for anti-social behaviour cases. Technical Expertise: Maintain IT systems, provide technical advice, and oversee memorial safety testing. What We're Looking For: Qualifications: GCSEs or equivalent in Maths and English Language. Experience: At least 5 years of enforcement or waste management-related experience. Customer Interaction: Experience dealing with customers face-to-face or over the phone. Technological Skills: Proficiency in Microsoft Office (Outlook, Word, Excel) and online research tools. Personal Qualities: Ability to work effectively under pressure, independently, and as part of a team. Strong communication skills and commitment to quality service. Why Join Us? Impact: Make a difference in your community by ensuring environmental compliance. Professional Growth: Work alongside experts and enhance your skills. Team Environment: Collaborate with like-minded professionals. Quality Service: Our commitment to customer care sets us apart. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 170 Per day (Umbrella) Job Type: Temporary The Role We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. The Candidate Experience of tenancy management Knowledge of the current issues affecting local authorities and social housing Knowledge of housing management law and practice Experience of in a customer facing role, ideally in social housing field. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
May 01, 2024
Seasonal
Job Title: Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 170 Per day (Umbrella) Job Type: Temporary The Role We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. The Candidate Experience of tenancy management Knowledge of the current issues affecting local authorities and social housing Knowledge of housing management law and practice Experience of in a customer facing role, ideally in social housing field. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 01, 2024
Full time
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Muir Group Housing Association
March, Cambridgeshire
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
May 01, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
May 01, 2024
Full time
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
Scheme Manager An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . As a Scheme Manager you will deliver a first-class intensive housing management service, in an independent living scheme for people aged over 55, based within a local setting, operating within a performance management framework. Location: Liverpool waterfront Salary: £17,137 Per annum Scheme Manager Main Duties: To actively support and deliver against the Association s corporate objectives; To be aware of and assist the Association in delivering value for money services. Provide person centred intensive housing management services to customers living in our older persons independent living schemes. Signpost customers and families to appropriate support and care agencies for advice on guidance should their needs no longer be met by housing related services. Provide high quality, generic advice on all neighbourhood management services and processes Support colleagues within the Income Team to ensure that we maximise income collection, providing advice and guidance on debt management and welfare benefits to customers when necessary. Work with colleagues within the Voids Team to ensure all properties are let to minimise rent loss. Effectively diagnose and log responsive repairs. Effectively manage the building and associated communal services. Effectively manage the communal environment in relation to health and safety. Provide cover across all schemes, when required, for daily calls and occasional visits to the housebound during office closedowns. Contribute to the operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs; Contribute to effectively embedding a customer service culture; Effectively monitor risk within the scheme and escalate incidents to the appropriate lead officer in a timely manner. Develop and promote a culture of engagement and involvement within the scheme by working with customers and colleagues to help shape the Prima service offer. Scheme Manager Person Requirements: Experience in a customer facing role. Experience of working in an older person's independent living environment Experience of lone working Ability to identify the support needs of tenants; to act accordingly in signposting to other agencies, including contacting emergency services if required. Knowledge of the network of care services available through various agencies Knowledge of welfare benefits GCSE Grade C or equivalent qualification in maths and English Skills & Competencies for the role: Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done Organised Analytical problem solving Focused drive Team focus Customer Focus Communication Organisational Awareness Scheme Manager Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
May 01, 2024
Full time
Scheme Manager An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . As a Scheme Manager you will deliver a first-class intensive housing management service, in an independent living scheme for people aged over 55, based within a local setting, operating within a performance management framework. Location: Liverpool waterfront Salary: £17,137 Per annum Scheme Manager Main Duties: To actively support and deliver against the Association s corporate objectives; To be aware of and assist the Association in delivering value for money services. Provide person centred intensive housing management services to customers living in our older persons independent living schemes. Signpost customers and families to appropriate support and care agencies for advice on guidance should their needs no longer be met by housing related services. Provide high quality, generic advice on all neighbourhood management services and processes Support colleagues within the Income Team to ensure that we maximise income collection, providing advice and guidance on debt management and welfare benefits to customers when necessary. Work with colleagues within the Voids Team to ensure all properties are let to minimise rent loss. Effectively diagnose and log responsive repairs. Effectively manage the building and associated communal services. Effectively manage the communal environment in relation to health and safety. Provide cover across all schemes, when required, for daily calls and occasional visits to the housebound during office closedowns. Contribute to the operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs; Contribute to effectively embedding a customer service culture; Effectively monitor risk within the scheme and escalate incidents to the appropriate lead officer in a timely manner. Develop and promote a culture of engagement and involvement within the scheme by working with customers and colleagues to help shape the Prima service offer. Scheme Manager Person Requirements: Experience in a customer facing role. Experience of working in an older person's independent living environment Experience of lone working Ability to identify the support needs of tenants; to act accordingly in signposting to other agencies, including contacting emergency services if required. Knowledge of the network of care services available through various agencies Knowledge of welfare benefits GCSE Grade C or equivalent qualification in maths and English Skills & Competencies for the role: Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done Organised Analytical problem solving Focused drive Team focus Customer Focus Communication Organisational Awareness Scheme Manager Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
May 01, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
May 01, 2024
Full time
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 01, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Energy & Retrofit Partnership Officer Location: North of Tyne and homeworking Salary: £27,826 - £31,061 per annum, pro rata Contract: Fixed term till March 2025 Hours: Full time hours and part time optional (3 days minimum per week) About the organisation Our client is a charity that works across the UK helping communities find practical solutions to the challenges they face. They provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step they ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle, Northumberland, and North Tyneside this post will support the delivery of the North of Tyne Combined Authority s One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you The ideal candidate will have: • Experience of community engagement and running community events/activities • Experienced in successful partnership working • Highly developed communication skills • Excellent team player • Strong motivation and a determination to provide excellent service to customers • Commitment to equality and diversity This is a unique and challenging role that gives you the chance to make a difference to people s lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 8th May 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Make yourself at home: Our client wants you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the charity a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The charity ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults. No agencies please TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Apr 25, 2024
Contract
Energy & Retrofit Partnership Officer Location: North of Tyne and homeworking Salary: £27,826 - £31,061 per annum, pro rata Contract: Fixed term till March 2025 Hours: Full time hours and part time optional (3 days minimum per week) About the organisation Our client is a charity that works across the UK helping communities find practical solutions to the challenges they face. They provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step they ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle, Northumberland, and North Tyneside this post will support the delivery of the North of Tyne Combined Authority s One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you The ideal candidate will have: • Experience of community engagement and running community events/activities • Experienced in successful partnership working • Highly developed communication skills • Excellent team player • Strong motivation and a determination to provide excellent service to customers • Commitment to equality and diversity This is a unique and challenging role that gives you the chance to make a difference to people s lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 8th May 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Make yourself at home: Our client wants you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the charity a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The charity ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults. No agencies please TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
With the future of major regeneration programmes now sitting within the outer London Boroughs there is no better time to join Enfield Council.
Our flagship regeneration programme is Meridian Water, the regeneration of an 85- hectare site; our delivery approach is without precedent – The Council has taken control and will act as Master Developer for the site -37 hectares of land have been acquired, £170million of infrastructure funding has been secured from government, planning obtained for 3,000 homes and a partner for the first 725 -1000 homes has been selected.
The delivery of Meridian Water demonstrates Enfield’s ambitions as a local authority. For us, Meridian Water is about delivering our passion for successful communities with high quality housing to make sure that we create places that enable our communities to prosper. It must be holistic; it must involve all stakeholders and it must promote successful placemaking.
Sited next to the Lee Valley Regional Park and with its own brand new railway station, the new neighbourhood is sharply focused on delivering sustainable homes, world class public spaces and community facilities, and providing future residents unparalleled access to both nature reserves and connections to the city centre, Stansted and Cambridge.
We are looking for an experienced and dedicated professional to join our Commercial team where you will lead on a range of strategic work which will not be limited to but may include: housing programme, funding agreements, leading early stages of development phases, strategic infrastructure business case models and management of planning matters such as Section 106 and CIL.
Key Skills
• 5-8 years in Real Estate and Housing Development (experience of mixed use development preferred)
• Knowledge of current housing, affordable housing, and commercial real estate market
• Strong commercial acumen
• Experience negotiating development contracts with strong commercial outcomes
• Ability to conduct/mange viability assessments
• Experience managing and operating financial models
• Understanding of best sustainable building practice and MMC
• Managing and evaluating master plans for highest and best commercial and social value
• Grant procurement and management
• Strategic programme development
• Support multi-year budgeting and strategic planning
• Contract and consultancy management
• Ability to work in a team and positively lead a range of various workstreams at once
• Self-starter
• Excellent writing and communication skills
• Organised
• Skilled at internal team management of junior employees, supporting their growth
To work as part of the council’s Meridian Water team to develop and deliver specific high profile regeneration projects across the borough including the development and implementation of major physical, social and environmental projects including development of the brief and scope, budget management and viability assessment.
1. To lead development of major regeneration projects in the Meridian Water priority area that will support delivery of the Council’s objectives to deliver over 10,000 new homes and over 6,000 jobs.
2. Specifically, responsible for project managing delivery of large scale mixed use development sites, including scheme development and procurement of delivery partners.
3. To lead major projects that deliver wider regeneration and socio-economic development outcomes.
4. To build and develop key strategic partnerships at a senior level, including but not limited to Government departments, GLA and developers to maximise and secure sustainable delivery.
5. To lead commissioning of appropriate internal and external technical and specialist resources required to enable delivery.
6. To manage the delivery of promotional activities relating to regeneration delivery to increase the regional and national profile of regeneration projects.
Job Specifics – Skills, Experience
Essential:
1. Knowledge and proven experience of leading the development of complex regeneration projects with a sound knowledge of the technical, legal, commercial and socio-economic factors that affect and influence major projects
2. Knowledge and experience of directly delivering and/or facilitating the creation of business plans, appraisals and financial models
3. Knowledge and experience of preparing and implementing delivery plans for large and complex regeneration projects
4. Knowledge and experience of negotiating development agreements and professional appointments on large and complex regeneration schemes
5. Sound commercial and financial acumen
6. Ability to produce performance and monitoring reports in line with project reporting requirements
7. Experience of interrogating and analysing a range of relevant technical data and concisely conveying a clear message to decision makers; examples include but are not limited to planning and associated technical studies, urban design and architectural plans, socio-economic data, development appraisals and financial models, tender documentation and development agreements
8. Stakeholder management and communication skills, including the ability to develop and maintain relationships with a diverse group of stakeholders, including landowners, developers, strategic partners, businesses and residents, Senior Officers and Members. This will also include the ability to present information both orally and in writing, through appropriate decision-making reports
9. Ability to manage capital and revenue budgets and interrogate financial information for accuracy and to ensure best value for the Council
10. Ability to deliver project reporting dashboards
Desirable:
11. Significant knowledge and understanding of regeneration and economic growth issues in London
12. Prince 2 Project Management qualification
May 10, 2022
Permanent
With the future of major regeneration programmes now sitting within the outer London Boroughs there is no better time to join Enfield Council.
Our flagship regeneration programme is Meridian Water, the regeneration of an 85- hectare site; our delivery approach is without precedent – The Council has taken control and will act as Master Developer for the site -37 hectares of land have been acquired, £170million of infrastructure funding has been secured from government, planning obtained for 3,000 homes and a partner for the first 725 -1000 homes has been selected.
The delivery of Meridian Water demonstrates Enfield’s ambitions as a local authority. For us, Meridian Water is about delivering our passion for successful communities with high quality housing to make sure that we create places that enable our communities to prosper. It must be holistic; it must involve all stakeholders and it must promote successful placemaking.
Sited next to the Lee Valley Regional Park and with its own brand new railway station, the new neighbourhood is sharply focused on delivering sustainable homes, world class public spaces and community facilities, and providing future residents unparalleled access to both nature reserves and connections to the city centre, Stansted and Cambridge.
We are looking for an experienced and dedicated professional to join our Commercial team where you will lead on a range of strategic work which will not be limited to but may include: housing programme, funding agreements, leading early stages of development phases, strategic infrastructure business case models and management of planning matters such as Section 106 and CIL.
Key Skills
• 5-8 years in Real Estate and Housing Development (experience of mixed use development preferred)
• Knowledge of current housing, affordable housing, and commercial real estate market
• Strong commercial acumen
• Experience negotiating development contracts with strong commercial outcomes
• Ability to conduct/mange viability assessments
• Experience managing and operating financial models
• Understanding of best sustainable building practice and MMC
• Managing and evaluating master plans for highest and best commercial and social value
• Grant procurement and management
• Strategic programme development
• Support multi-year budgeting and strategic planning
• Contract and consultancy management
• Ability to work in a team and positively lead a range of various workstreams at once
• Self-starter
• Excellent writing and communication skills
• Organised
• Skilled at internal team management of junior employees, supporting their growth
To work as part of the council’s Meridian Water team to develop and deliver specific high profile regeneration projects across the borough including the development and implementation of major physical, social and environmental projects including development of the brief and scope, budget management and viability assessment.
1. To lead development of major regeneration projects in the Meridian Water priority area that will support delivery of the Council’s objectives to deliver over 10,000 new homes and over 6,000 jobs.
2. Specifically, responsible for project managing delivery of large scale mixed use development sites, including scheme development and procurement of delivery partners.
3. To lead major projects that deliver wider regeneration and socio-economic development outcomes.
4. To build and develop key strategic partnerships at a senior level, including but not limited to Government departments, GLA and developers to maximise and secure sustainable delivery.
5. To lead commissioning of appropriate internal and external technical and specialist resources required to enable delivery.
6. To manage the delivery of promotional activities relating to regeneration delivery to increase the regional and national profile of regeneration projects.
Job Specifics – Skills, Experience
Essential:
1. Knowledge and proven experience of leading the development of complex regeneration projects with a sound knowledge of the technical, legal, commercial and socio-economic factors that affect and influence major projects
2. Knowledge and experience of directly delivering and/or facilitating the creation of business plans, appraisals and financial models
3. Knowledge and experience of preparing and implementing delivery plans for large and complex regeneration projects
4. Knowledge and experience of negotiating development agreements and professional appointments on large and complex regeneration schemes
5. Sound commercial and financial acumen
6. Ability to produce performance and monitoring reports in line with project reporting requirements
7. Experience of interrogating and analysing a range of relevant technical data and concisely conveying a clear message to decision makers; examples include but are not limited to planning and associated technical studies, urban design and architectural plans, socio-economic data, development appraisals and financial models, tender documentation and development agreements
8. Stakeholder management and communication skills, including the ability to develop and maintain relationships with a diverse group of stakeholders, including landowners, developers, strategic partners, businesses and residents, Senior Officers and Members. This will also include the ability to present information both orally and in writing, through appropriate decision-making reports
9. Ability to manage capital and revenue budgets and interrogate financial information for accuracy and to ensure best value for the Council
10. Ability to deliver project reporting dashboards
Desirable:
11. Significant knowledge and understanding of regeneration and economic growth issues in London
12. Prince 2 Project Management qualification
Tenant Liaison Officer
01.03.2022 - 8 Months
Bristol
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Bristol.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Jan 21, 2022
Tenant Liaison Officer
01.03.2022 - 8 Months
Bristol
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Bristol.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Tenant Liaison Officer
01.03.2022 - 8 Months
Tamworth
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Tamworth.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Jan 21, 2022
Tenant Liaison Officer
01.03.2022 - 8 Months
Tamworth
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Tamworth.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
West Dunbartonshire Council
Dumbarton, Dunbartonshire
Job Description West Dunbartonshire Council are seeking to recruit a Neighbourhood Officer to provide a mobile proactive and responsive service to tenants and residents living in our high density housing stock across the authority. As part of the Housing Operations team within the Housing & Employability you will make up the fourth member of the team and supervise Neighbourhood Assistants at all tim...... click apply for full job details
Mar 18, 2021
Full time
Job Description West Dunbartonshire Council are seeking to recruit a Neighbourhood Officer to provide a mobile proactive and responsive service to tenants and residents living in our high density housing stock across the authority. As part of the Housing Operations team within the Housing & Employability you will make up the fourth member of the team and supervise Neighbourhood Assistants at all tim...... click apply for full job details
Job Title - Tenant Liaison Officer
Sector - Social Housing
Rate - £13.00 Per Hour
Location - Sheffield
Start Date - ASAP
Duration - 6 Months - Temp to Perm
The Company
A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a temporary basis working in Sheffield.
The Role
As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Monitor customer satisfaction
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants
About You
As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
- Full Driving Licence
- Excellent Communication and Interpersonal skills
- Experience of working in a customer facing environment
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Keen problem solving ability
- Organised and able to prioritise
- Proficiency in Microsoft Office
To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs
Oct 27, 2020
Job Title - Tenant Liaison Officer
Sector - Social Housing
Rate - £13.00 Per Hour
Location - Sheffield
Start Date - ASAP
Duration - 6 Months - Temp to Perm
The Company
A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a temporary basis working in Sheffield.
The Role
As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Monitor customer satisfaction
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants
About You
As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
- Full Driving Licence
- Excellent Communication and Interpersonal skills
- Experience of working in a customer facing environment
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Keen problem solving ability
- Organised and able to prioritise
- Proficiency in Microsoft Office
To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs