Resident Liaison Officer - Social Housing Planned Works Based in Thurrock Full time, permanent 30 ,000 - 32,000 + car allowance OR company van & fuel card Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Thurrock. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
May 17, 2024
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Thurrock Full time, permanent 30 ,000 - 32,000 + car allowance OR company van & fuel card Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Thurrock. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 15, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations - facilities or utility services sector within customer services Great customer skills Word and excel to intermediate level Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Basingstoke/M3 region so ability to travel regularly within the Southern region region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
May 02, 2024
Full time
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations - facilities or utility services sector within customer services Great customer skills Word and excel to intermediate level Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Basingstoke/M3 region so ability to travel regularly within the Southern region region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
CJC Recruit are looking for a Contracts Manager (roofing background) on behalf of our large building restoration client's contracts across the central belt. The successful candidate will play a crucial role in managing skilled employees, ensuring projects are completed to the highest standards, and maintaining our commitment to safety and excellence. Responsibilities: Assist and management of the day to day operations Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business Manage/ liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Ensuring works are completed on time and to a high quality standard Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Requirements: Roofing background Understanding of all principles within contract management. The ability to adapt to busy workload
May 01, 2024
Full time
CJC Recruit are looking for a Contracts Manager (roofing background) on behalf of our large building restoration client's contracts across the central belt. The successful candidate will play a crucial role in managing skilled employees, ensuring projects are completed to the highest standards, and maintaining our commitment to safety and excellence. Responsibilities: Assist and management of the day to day operations Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business Manage/ liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Ensuring works are completed on time and to a high quality standard Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Requirements: Roofing background Understanding of all principles within contract management. The ability to adapt to busy workload
Client: Our client operates all throughout London and the Southeast of England as a Contractor providing Construction, refurbishments, and Regeneration services for all sectors, including Healthcare, Education, and Commercial. They have a direct goal of becoming the construction partner of choice and they stive for this through their collaborative approach to construction. They have a strong Belief in developing and retaining the best talent the industry has to offer, and pride them self on their reputation for delivering high quality services consistently throughout their 30 years of existence. Job Overview: As a Resident Liaison Officer (RLO), you will play a vital role in ensuring smooth and positive interactions between our construction team and the residents living near our project sites. You will be responsible for building and maintaining strong relationships with residents, addressing their concerns, and ensuring their needs are met throughout the construction process. Key Responsibilities: Resident Engagement: Build and maintain positive relationships with residents, providing them with information about upcoming construction activities, schedules, and potential disruptions. Conflict Resolution: Act as a mediator between residents and the construction team, addressing and resolving any complaints or issues that may arise during the construction process. Communication: Keep residents informed about project progress, timelines, and any necessary safety precautions, ensuring transparency and clarity. Site Inspections: Conduct regular site inspections to monitor the impact of construction on residents, making recommendations for improvements as necessary. Compliance: Ensure that the construction team complies with all relevant regulations, permits, and best practices related to resident relations. Documentation: Maintain accurate records of resident interactions, complaints, and resolutions, and provide regular reports to the project management team. Qualifications: Previous experience in a similar role, preferably within the construction industry. Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Knowledge of relevant construction regulations and best practices. Ability to work independently and as part of a team. Flexibility to adapt to changing project needs and schedules. Strong organizational skills and attention to detail. Valid driver's license and access to a vehicle. Benefits: Competitive salary Health and dental benefits Opportunities for professional development and advancement A dynamic and supportive work environment Contribution to meaningful community projects
May 01, 2024
Full time
Client: Our client operates all throughout London and the Southeast of England as a Contractor providing Construction, refurbishments, and Regeneration services for all sectors, including Healthcare, Education, and Commercial. They have a direct goal of becoming the construction partner of choice and they stive for this through their collaborative approach to construction. They have a strong Belief in developing and retaining the best talent the industry has to offer, and pride them self on their reputation for delivering high quality services consistently throughout their 30 years of existence. Job Overview: As a Resident Liaison Officer (RLO), you will play a vital role in ensuring smooth and positive interactions between our construction team and the residents living near our project sites. You will be responsible for building and maintaining strong relationships with residents, addressing their concerns, and ensuring their needs are met throughout the construction process. Key Responsibilities: Resident Engagement: Build and maintain positive relationships with residents, providing them with information about upcoming construction activities, schedules, and potential disruptions. Conflict Resolution: Act as a mediator between residents and the construction team, addressing and resolving any complaints or issues that may arise during the construction process. Communication: Keep residents informed about project progress, timelines, and any necessary safety precautions, ensuring transparency and clarity. Site Inspections: Conduct regular site inspections to monitor the impact of construction on residents, making recommendations for improvements as necessary. Compliance: Ensure that the construction team complies with all relevant regulations, permits, and best practices related to resident relations. Documentation: Maintain accurate records of resident interactions, complaints, and resolutions, and provide regular reports to the project management team. Qualifications: Previous experience in a similar role, preferably within the construction industry. Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Knowledge of relevant construction regulations and best practices. Ability to work independently and as part of a team. Flexibility to adapt to changing project needs and schedules. Strong organizational skills and attention to detail. Valid driver's license and access to a vehicle. Benefits: Competitive salary Health and dental benefits Opportunities for professional development and advancement A dynamic and supportive work environment Contribution to meaningful community projects
Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds. Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community Personnel must be professional and of the highest standard Provide an efficient, courteous and professional service to all telephone callers Ensure written correspondence to residents is generated and distributed in line with the programme of works Carry out choice events, consultation events and individual consultations with residents regarding future work Maintain access to properties, and visit resident's homes at the frequency determined by the scheme Manage the Resident's complaints procedures as a point of escalation. Desirable: CSCS Card / 1st Aid / Driving Licence Benefits Monday to Friday working week - 8am - 4:30pm Company Van/Fuel Card Permanent role after 3-4 months for selected candidates Street Parking To Apply Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!
May 01, 2024
Contract
Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds. Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community Personnel must be professional and of the highest standard Provide an efficient, courteous and professional service to all telephone callers Ensure written correspondence to residents is generated and distributed in line with the programme of works Carry out choice events, consultation events and individual consultations with residents regarding future work Maintain access to properties, and visit resident's homes at the frequency determined by the scheme Manage the Resident's complaints procedures as a point of escalation. Desirable: CSCS Card / 1st Aid / Driving Licence Benefits Monday to Friday working week - 8am - 4:30pm Company Van/Fuel Card Permanent role after 3-4 months for selected candidates Street Parking To Apply Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!
Admin Support Officer Haringey Job Role Organise registrations for residents and liaises with residents on behalf of the employment advisors. Being the first point of contact for residents, providers and employers. To oversee and coordinate the range of administrative and operational tasks in the service. Coordinating client appointments whilst ensuring systems are in place to reduce missed appointments. Maintaining the client management system and generating performance reports in collaboration with Team Leaders including tracking and analysis. Coordinating the updates of the Councils website and social media pages. Support the activities of the Employer Engagement Officers such as uploading JDs onto Hanlon and sending out a regular Jobs Bulletin to providers and clients. Support New Starters with equipment collection and setting up accounts to carry out their role. To deliver, to a high standard, the full menu of business support service activities to support the council. Point of contact for internal and external staff and will be the liaison for partners and stakeholders including customers.
May 01, 2024
Contract
Admin Support Officer Haringey Job Role Organise registrations for residents and liaises with residents on behalf of the employment advisors. Being the first point of contact for residents, providers and employers. To oversee and coordinate the range of administrative and operational tasks in the service. Coordinating client appointments whilst ensuring systems are in place to reduce missed appointments. Maintaining the client management system and generating performance reports in collaboration with Team Leaders including tracking and analysis. Coordinating the updates of the Councils website and social media pages. Support the activities of the Employer Engagement Officers such as uploading JDs onto Hanlon and sending out a regular Jobs Bulletin to providers and clients. Support New Starters with equipment collection and setting up accounts to carry out their role. To deliver, to a high standard, the full menu of business support service activities to support the council. Point of contact for internal and external staff and will be the liaison for partners and stakeholders including customers.
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
May 01, 2024
Contract
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
May 01, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
Feb 03, 2023
Contract
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
Spencer & James are partnered with the leading Tier 1 Main Contractor in the UK providing property services and repairs & maintenance within the Social Housing Sector.
We are now seeking an customer focused Resident Liaison Officer to support residents, site teams and contractors on a significant Housing Maintenance contract in East London.
Title: Resident Liaison Officer
Location: Sites across the East London
Salary: £26,000 - £30,000 (Basic Salary), £3,800 (Car Allowance) or Company Car
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Outline
We are recruiting now for a Resident Liaison Officer in East London to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract within East London and other local London contracts if required.
Key Responsibilities
As a Resident Liaison Officer, you will play a vital role. For many residents you will be the first person they meet. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is our belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the site team.
Your main duties will include:
* Carrying out property condition surveys
* Establish each resident's requirement & detail the full RLO process
* Consulting resident representatives & groups
* Arranging works and surveys appointment.
* Review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
Requirements
To be a Resident Liaison Officer with our team on this project, we are looking for those who have;
Strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience.
You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Full UK Driving License
If you believe this is you role for the taking please contact Ivor @ Spencer & James Limited
Feb 03, 2023
Permanent
Spencer & James are partnered with the leading Tier 1 Main Contractor in the UK providing property services and repairs & maintenance within the Social Housing Sector.
We are now seeking an customer focused Resident Liaison Officer to support residents, site teams and contractors on a significant Housing Maintenance contract in East London.
Title: Resident Liaison Officer
Location: Sites across the East London
Salary: £26,000 - £30,000 (Basic Salary), £3,800 (Car Allowance) or Company Car
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Outline
We are recruiting now for a Resident Liaison Officer in East London to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract within East London and other local London contracts if required.
Key Responsibilities
As a Resident Liaison Officer, you will play a vital role. For many residents you will be the first person they meet. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is our belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the site team.
Your main duties will include:
* Carrying out property condition surveys
* Establish each resident's requirement & detail the full RLO process
* Consulting resident representatives & groups
* Arranging works and surveys appointment.
* Review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
Requirements
To be a Resident Liaison Officer with our team on this project, we are looking for those who have;
Strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience.
You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Full UK Driving License
If you believe this is you role for the taking please contact Ivor @ Spencer & James Limited
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Our client are a highly respected regionally based house builder. They're well known & highly regarded for delivering high quality family homes in desirable locations. They've been delivering such for over 60 years and deliver circa 500 homes a year across the region.
They currently have an exciting opportunity for an experienced Design Manager (from an Architecture background) to join their regional business unit, in Lancashire.
Reporting to the approachable Divisional Director, you'll be supported by a resident engineer and a Technical Coordinator.
The expectation would be for you to advise and assist the residential team in the day-to-day management and planning activities including site construction issues, land viabilities, legal, technical, sales and contract enquiries. Provision of legal and technical advice.
Responsibilities would include;
Production, Review and approval of Deed Plans and Master Deed, dimensioning of contract Deed plans
Land Registry queries
Obtain and assist in the review of Management Charges
Review of technical /legal reports/agreements and providing advice to others including Senior Management.
Liaison with Consultants, Contractors, Local Authority and Planning Officers
Preparation of contract documents
Issue drawings relevant to the role
Keep senior management team updated on house type and detail changes.
Assist with preparation of health and safety documentation
Preparation and collation of details for the discharge of planning conditions, including the submission to local authority and ultimate approval of information
Preparation of documentation and CDM for adoptions
Provide assistance to the Divisional Development Director and Divisional Land Director where necessary for land enquiries/acquisitions
Production of land appraisal designs for prospective sites when and where required
Preparation and collation of technical information for planning application submissions, together with supportive house type information, site specific details and application documentation
Preparation, collation and sourcing of information for submission of building regulations application, together with achieving its approval.
Attend site progress and set up meetings where required.
To assist in all areas of the Development Department to ensure deadlines and programmes are achieved.
Registration of new sites with NHBC and Building Control, together with individual plot registrations.
Collation of information/ relating to NHBC red conditions and liaison with NHBC contacts.
Assisting site teams with required details and assistance.
Production of site specific details as required for each development, from site layout to supportive details, including entrance statements, materials layouts, site specific working drawings and boundary details
Reviewing and checking supplier design details for incorporation into house type production, including kitchen, stairs, floor and roof designs
Reviewing and resolving design discrepancies with supplier or Company design details where discovered
Collation and issue of site specification for each development, incorporating site specific technical and sales requirements.
Sourcing of and distributing site SAP details for each development, along with PEAs and sourcing EPCs including their distribution on completion
Collation of final plot production information, including sub-contractor certificates, together with submission to local authority for final plot sign off certification.
Uploading information onto Coins Accounting system.
Diary management.
Knowledge, skills and experience required:
Good communication skills, both written and verbal.
Autocad experience essential
Good knowledge of the current building regulations and NHBC Standards. Ability to meet tight deadlines and prioritise work.
Ability to review technical reports and identify abnormal constraints which may affect proposed development.
Identify cost effective solutions and liaise with relevant statutory bodies to achieve consent/technical approval.
Provide accurate and detailed reports.
For more info or to discuss in detail, please contact Kris Convery
Sep 15, 2022
Permanent
Our client are a highly respected regionally based house builder. They're well known & highly regarded for delivering high quality family homes in desirable locations. They've been delivering such for over 60 years and deliver circa 500 homes a year across the region.
They currently have an exciting opportunity for an experienced Design Manager (from an Architecture background) to join their regional business unit, in Lancashire.
Reporting to the approachable Divisional Director, you'll be supported by a resident engineer and a Technical Coordinator.
The expectation would be for you to advise and assist the residential team in the day-to-day management and planning activities including site construction issues, land viabilities, legal, technical, sales and contract enquiries. Provision of legal and technical advice.
Responsibilities would include;
Production, Review and approval of Deed Plans and Master Deed, dimensioning of contract Deed plans
Land Registry queries
Obtain and assist in the review of Management Charges
Review of technical /legal reports/agreements and providing advice to others including Senior Management.
Liaison with Consultants, Contractors, Local Authority and Planning Officers
Preparation of contract documents
Issue drawings relevant to the role
Keep senior management team updated on house type and detail changes.
Assist with preparation of health and safety documentation
Preparation and collation of details for the discharge of planning conditions, including the submission to local authority and ultimate approval of information
Preparation of documentation and CDM for adoptions
Provide assistance to the Divisional Development Director and Divisional Land Director where necessary for land enquiries/acquisitions
Production of land appraisal designs for prospective sites when and where required
Preparation and collation of technical information for planning application submissions, together with supportive house type information, site specific details and application documentation
Preparation, collation and sourcing of information for submission of building regulations application, together with achieving its approval.
Attend site progress and set up meetings where required.
To assist in all areas of the Development Department to ensure deadlines and programmes are achieved.
Registration of new sites with NHBC and Building Control, together with individual plot registrations.
Collation of information/ relating to NHBC red conditions and liaison with NHBC contacts.
Assisting site teams with required details and assistance.
Production of site specific details as required for each development, from site layout to supportive details, including entrance statements, materials layouts, site specific working drawings and boundary details
Reviewing and checking supplier design details for incorporation into house type production, including kitchen, stairs, floor and roof designs
Reviewing and resolving design discrepancies with supplier or Company design details where discovered
Collation and issue of site specification for each development, incorporating site specific technical and sales requirements.
Sourcing of and distributing site SAP details for each development, along with PEAs and sourcing EPCs including their distribution on completion
Collation of final plot production information, including sub-contractor certificates, together with submission to local authority for final plot sign off certification.
Uploading information onto Coins Accounting system.
Diary management.
Knowledge, skills and experience required:
Good communication skills, both written and verbal.
Autocad experience essential
Good knowledge of the current building regulations and NHBC Standards. Ability to meet tight deadlines and prioritise work.
Ability to review technical reports and identify abnormal constraints which may affect proposed development.
Identify cost effective solutions and liaise with relevant statutory bodies to achieve consent/technical approval.
Provide accurate and detailed reports.
For more info or to discuss in detail, please contact Kris Convery
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer