Senior Project Manager
Working Pattern: Full Time
Posted Date: 19 Mar 2024
Salary:£45,585 to £48,350 with progression to £54,395 per annum with potential for market factor supplement
Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 07 April 2024
Based within the Estates & Facilities Service, we have an exciting opportunity for an experienced construction professional to join our Capital Team of Project Managers.
The Capital Team are an in-house service that is responsible for the design, development and management of capital development projects across the University. Our 50-acre Newcastle City Centre Campus is the hub of teaching, research and collaboration and we have a strong pipeline of projects that seek to respond to a number of key strategic priorities, including; a net zero carbon target of 2030 and ensuring our facilities enable high quality education and world class research. This role will play a significant part in providing a campus for the future.
We are looking for someone with demonstrable experience managing building projects in the construction industry, this could be as a contractor, consultant or in a client-side role. You will oversee the supervision of the University’s major capital developments, as well as occasional long-term maintenance and improvement projects within the service. Project values range broadly and therefore your workload will be both varied and interesting.
The Senior Project Managers operate within a team of four, reporting to a Team Leader – James Adshead. There are five other team members across the Capital Team including Project Engineers / Project Surveyors and a Soft Landings Manager. Your role is based at our Newcastle city centre campus, with some occasional travel to offsite locations across the North East.
One of our most recent projects is the redevelopment of the Stephenson Building. Information on the project can be found in this link:
The Stephenson Building - Who we Are - Newcastle University (ncl.ac.uk)
Please reach out to James Adshead, Capital and Planning Manager on james.adshead@ncl.ac.uk to arrange a call to chat about this opportunity.
Please note: The University has funding available for any candidates who do not currently hold a valid CSCS card (Construction Safety Certification Scheme).
*Interviews will be held 23rd April 2024
Key Accountabilities
To lead capital projects through the RIBA Plan of Works schedule, ensuring project objectives are delivered throughout
Work in liaison across other teams within Estates and Facilities such as the Sustainability, Planning, Improvement and Maintenance Teams as well as key stakeholders across the University to develop a client brief and determine the optimum project and costs sufficient to allow the business case to be demonstrated and the project to be approved by the University Executive
Be responsible for the development of comprehensive programmes incorporating all key activities the through the design and construction process through to completion, commissioning and occupation (including soft landings)
Take financial responsibility for the project to ensure that timely payments are made and recorded and that expenditure is monitored regularly and reported to ensure that any threats / risks to completion of the project within budget are addressed as necessary
Be responsible for the overall management and associated reporting of projects. To include project progress, governance, finances, quality, risk management, health and safety and other key aspects of the project across University Committees and meetings including Steering groups, project meetings and other forums as required
Lead the procurement and appointment of architectural and engineering design teams, other specialist consultants, contractors and suppliers to oversee the development of the design and construction to ensure it fulfils the needs and expectations of stakeholders as well as functional, programme and cost requirements
Work in partnership with colleagues to specify, procure and deliver feasibility reports, options appraisals and impact assessments including external funding bids
Set up and manage third party relationships as appropriate with external stakeholders, tenants and landlords, local authorities, statutory authorities, funders, utility services and other agencies etc
Take responsibility for the client role as defined under the CDM Regulations and consult with other sections of the Estates and Facilities and the Principal Designer to ensure the organisation meets its requirements under all Health and Safety legislation
Implement and promote the use of Building Information Modelling throughout the design and build process and ensure that the electronic drawings and manuals are integrated into the existing Estates and Facilities data systems. Liaise with the BIM Manager
Direct and work alongside external consultant teams and University colleagues, including the Estates and Facilities Project Surveyor / Project Engineer, throughout the design and construction process and monitor and report progress during the project, to ensure the project is on programme and within budget
Liaise with client representatives and adjacent occupants to advise on the potential implications and disruption caused by the building programme and to implement and co-ordinate any actions to minimise disturbance
Contribute to the Post Occupancy Evaluation of completed projects between 1 and 2 years after Practical Completion. Work alongside the Estates and Facilities CDM / Soft Landings Manager
Undertake other duties as and when required by the Capital Manager
The Person
Knowledge, Skills and Experience
Proven track record of managing projects in the construction industry, ensuring compliance with design brief and contractual obligations with deadlines, changing priorities, quality requirements, budget and stakeholder management
Working knowledge of construction contracts and the roles and responsibilities within those
Solid understanding and experience of construction methods and technologies
An up-to-date knowledge of public procurement regulations
Up to date knowledge of statutory requirements, legislation & contract law relating to building projects including Health & Safety
Proficient in the reading of drawings and technical specifications
Ability to organise time to manage conflicting priorities within a demanding workload
Experience of working in a team and stakeholders to support positive outcomes
Excellent written and verbal communication skills
Good attention to detail
Good IT skills with working knowledge of software packages, such as Microsoft Office packages
Attributes and Behaviour
Can demonstrate an ability to think flexibly, have sound judgement, use initiative, be proactive and adopt an active approach to problem solving
Comfortable working alongside senior colleagues to shape the project direction and programme including the negotiation skills and the ability to influence others
Ability to working on own initiative and as part of a team
Collaborative worker who builds on relationships with clients, colleagues, consultants, and contractors with excellent interpersonal and relationship building skills
Proven leadership skills and ability to promote “ownership” of decisions regarding colleagues and financial resources limited by the overall budget
Qualifications
Education to degree level, either in a relevant construction discipline, or with substantial equivalent professional experience in an estate development role
Desirable
Chartered member of an appropriate professional body
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 26846
Mar 19, 2024
Full time
Senior Project Manager
Working Pattern: Full Time
Posted Date: 19 Mar 2024
Salary:£45,585 to £48,350 with progression to £54,395 per annum with potential for market factor supplement
Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 07 April 2024
Based within the Estates & Facilities Service, we have an exciting opportunity for an experienced construction professional to join our Capital Team of Project Managers.
The Capital Team are an in-house service that is responsible for the design, development and management of capital development projects across the University. Our 50-acre Newcastle City Centre Campus is the hub of teaching, research and collaboration and we have a strong pipeline of projects that seek to respond to a number of key strategic priorities, including; a net zero carbon target of 2030 and ensuring our facilities enable high quality education and world class research. This role will play a significant part in providing a campus for the future.
We are looking for someone with demonstrable experience managing building projects in the construction industry, this could be as a contractor, consultant or in a client-side role. You will oversee the supervision of the University’s major capital developments, as well as occasional long-term maintenance and improvement projects within the service. Project values range broadly and therefore your workload will be both varied and interesting.
The Senior Project Managers operate within a team of four, reporting to a Team Leader – James Adshead. There are five other team members across the Capital Team including Project Engineers / Project Surveyors and a Soft Landings Manager. Your role is based at our Newcastle city centre campus, with some occasional travel to offsite locations across the North East.
One of our most recent projects is the redevelopment of the Stephenson Building. Information on the project can be found in this link:
The Stephenson Building - Who we Are - Newcastle University (ncl.ac.uk)
Please reach out to James Adshead, Capital and Planning Manager on james.adshead@ncl.ac.uk to arrange a call to chat about this opportunity.
Please note: The University has funding available for any candidates who do not currently hold a valid CSCS card (Construction Safety Certification Scheme).
*Interviews will be held 23rd April 2024
Key Accountabilities
To lead capital projects through the RIBA Plan of Works schedule, ensuring project objectives are delivered throughout
Work in liaison across other teams within Estates and Facilities such as the Sustainability, Planning, Improvement and Maintenance Teams as well as key stakeholders across the University to develop a client brief and determine the optimum project and costs sufficient to allow the business case to be demonstrated and the project to be approved by the University Executive
Be responsible for the development of comprehensive programmes incorporating all key activities the through the design and construction process through to completion, commissioning and occupation (including soft landings)
Take financial responsibility for the project to ensure that timely payments are made and recorded and that expenditure is monitored regularly and reported to ensure that any threats / risks to completion of the project within budget are addressed as necessary
Be responsible for the overall management and associated reporting of projects. To include project progress, governance, finances, quality, risk management, health and safety and other key aspects of the project across University Committees and meetings including Steering groups, project meetings and other forums as required
Lead the procurement and appointment of architectural and engineering design teams, other specialist consultants, contractors and suppliers to oversee the development of the design and construction to ensure it fulfils the needs and expectations of stakeholders as well as functional, programme and cost requirements
Work in partnership with colleagues to specify, procure and deliver feasibility reports, options appraisals and impact assessments including external funding bids
Set up and manage third party relationships as appropriate with external stakeholders, tenants and landlords, local authorities, statutory authorities, funders, utility services and other agencies etc
Take responsibility for the client role as defined under the CDM Regulations and consult with other sections of the Estates and Facilities and the Principal Designer to ensure the organisation meets its requirements under all Health and Safety legislation
Implement and promote the use of Building Information Modelling throughout the design and build process and ensure that the electronic drawings and manuals are integrated into the existing Estates and Facilities data systems. Liaise with the BIM Manager
Direct and work alongside external consultant teams and University colleagues, including the Estates and Facilities Project Surveyor / Project Engineer, throughout the design and construction process and monitor and report progress during the project, to ensure the project is on programme and within budget
Liaise with client representatives and adjacent occupants to advise on the potential implications and disruption caused by the building programme and to implement and co-ordinate any actions to minimise disturbance
Contribute to the Post Occupancy Evaluation of completed projects between 1 and 2 years after Practical Completion. Work alongside the Estates and Facilities CDM / Soft Landings Manager
Undertake other duties as and when required by the Capital Manager
The Person
Knowledge, Skills and Experience
Proven track record of managing projects in the construction industry, ensuring compliance with design brief and contractual obligations with deadlines, changing priorities, quality requirements, budget and stakeholder management
Working knowledge of construction contracts and the roles and responsibilities within those
Solid understanding and experience of construction methods and technologies
An up-to-date knowledge of public procurement regulations
Up to date knowledge of statutory requirements, legislation & contract law relating to building projects including Health & Safety
Proficient in the reading of drawings and technical specifications
Ability to organise time to manage conflicting priorities within a demanding workload
Experience of working in a team and stakeholders to support positive outcomes
Excellent written and verbal communication skills
Good attention to detail
Good IT skills with working knowledge of software packages, such as Microsoft Office packages
Attributes and Behaviour
Can demonstrate an ability to think flexibly, have sound judgement, use initiative, be proactive and adopt an active approach to problem solving
Comfortable working alongside senior colleagues to shape the project direction and programme including the negotiation skills and the ability to influence others
Ability to working on own initiative and as part of a team
Collaborative worker who builds on relationships with clients, colleagues, consultants, and contractors with excellent interpersonal and relationship building skills
Proven leadership skills and ability to promote “ownership” of decisions regarding colleagues and financial resources limited by the overall budget
Qualifications
Education to degree level, either in a relevant construction discipline, or with substantial equivalent professional experience in an estate development role
Desirable
Chartered member of an appropriate professional body
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 26846
Major Recruitment are currently recruiting for Assistant Site Manager to be based Dorking Working hours: Shift work is required, and times of attendance vary between 06:00 and 17:00. Pay rate: ( 38k/ 19.49ph) Location: Dorking RH4 The Assistant Site Manager will support the Site Manager to effectively manage the site covering Waste Collections including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's, promoting employee engagement to support continuous improvement in productivity and quality of service provision and best in class performance. OPERATIONAL RESPONSIBILITIES Manage service completion within SLA including bin deliveries, bulky collections and missed bins. Ensure compliance to contractual requirements around 100% in cab usage. Ensure corrective action is taken for any service failures. Provide pre and post shift reports to JWS. PEOPLE MANAGEMENT Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate. Leads and motivates staff through positive employee engagement through open communication Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy Carry out inductions for new employees and agency workers. Proactively manage annual leave in accordance with annual leave ceilings. Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA. PERSON SPECIFICATION Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour intensive, multi-shift environment Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training. Willingness to travel between site locations when required. Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation. Flexible working hours to ensure Supervisory cover for start and end of shift INDLS
May 01, 2024
Contract
Major Recruitment are currently recruiting for Assistant Site Manager to be based Dorking Working hours: Shift work is required, and times of attendance vary between 06:00 and 17:00. Pay rate: ( 38k/ 19.49ph) Location: Dorking RH4 The Assistant Site Manager will support the Site Manager to effectively manage the site covering Waste Collections including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's, promoting employee engagement to support continuous improvement in productivity and quality of service provision and best in class performance. OPERATIONAL RESPONSIBILITIES Manage service completion within SLA including bin deliveries, bulky collections and missed bins. Ensure compliance to contractual requirements around 100% in cab usage. Ensure corrective action is taken for any service failures. Provide pre and post shift reports to JWS. PEOPLE MANAGEMENT Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate. Leads and motivates staff through positive employee engagement through open communication Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy Carry out inductions for new employees and agency workers. Proactively manage annual leave in accordance with annual leave ceilings. Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA. PERSON SPECIFICATION Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour intensive, multi-shift environment Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training. Willingness to travel between site locations when required. Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation. Flexible working hours to ensure Supervisory cover for start and end of shift INDLS
Major Recruitment are currently recruiting for Assistant Site Manager to be based from our Esher depot. Working hours: Shift work is required, and times of attendance vary between 06:00 and 17:00. Pay rate: ( 38k/ 19.49ph) Location: Esher Surrey KT10 The Assistant Site Manager will support the Site Manager to effectively manage the site covering Waste Collections including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's, promoting employee engagement to support continuous improvement in productivity and quality of service provision and best in class performance. OPERATIONAL RESPONSIBILITIES Manage service completion within SLA including bin deliveries, bulky collections and missed bins. Ensure compliance to contractual requirements around 100% in cab usage. Ensure corrective action is taken for any service failures. Provide pre and post shift reports to JWS. PEOPLE MANAGEMENT Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate. Leads and motivates staff through positive employee engagement through open communication Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy Carry out inductions for new employees and agency workers. Proactively manage annual leave in accordance with annual leave ceilings. Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA. PERSON SPECIFICATION Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour intensive, multi-shift environment Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training. Willingness to travel between site locations when required. Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation. Flexible working hours to ensure Supervisory cover for start and end of shift INDLS
May 01, 2024
Contract
Major Recruitment are currently recruiting for Assistant Site Manager to be based from our Esher depot. Working hours: Shift work is required, and times of attendance vary between 06:00 and 17:00. Pay rate: ( 38k/ 19.49ph) Location: Esher Surrey KT10 The Assistant Site Manager will support the Site Manager to effectively manage the site covering Waste Collections including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's, promoting employee engagement to support continuous improvement in productivity and quality of service provision and best in class performance. OPERATIONAL RESPONSIBILITIES Manage service completion within SLA including bin deliveries, bulky collections and missed bins. Ensure compliance to contractual requirements around 100% in cab usage. Ensure corrective action is taken for any service failures. Provide pre and post shift reports to JWS. PEOPLE MANAGEMENT Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate. Leads and motivates staff through positive employee engagement through open communication Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy Carry out inductions for new employees and agency workers. Proactively manage annual leave in accordance with annual leave ceilings. Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA. PERSON SPECIFICATION Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour intensive, multi-shift environment Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training. Willingness to travel between site locations when required. Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation. Flexible working hours to ensure Supervisory cover for start and end of shift INDLS
Waste & Transport Manager 3 months on-going contract, Inside IR35 Rugby About the role To lead and manage the waste, recycling and street cleansing services delivered by the Council. These services currently consist of household and commercial waste and recycling collections, street cleansing and cleaning activities, deep cleansing and rapid response, bulky waste, fly-tipping, flyposting, and graffiti. Responsibilities To manage and be accountable for the Council's waste and transport services, ensuring alignment with the Council's corporate objectives. To manage and be accountable for the strategic planning, H&S and legal compliance, improvement plans and performance standards for the Council's waste services and transport / fleet management operations. To manage, monitor and progress all internal and external contracts associated with the provision of waste and transport services. To be responsible for the efficient and effective operation of waste and transport services, including the organisation, management and engagement of the workforce. To be responsible for business development and revenue growth for waste and transport services to commercial organisations. To anticipate and translate changes in legislation relating to waste and transport services, implementing changes as required. To manage and be responsible for the operational use of the Hunters Lane depot, including all aspects relating to Health and Safety and Safe Working Practices. To manage and be responsible for the management, operation, H&S and legal compliance of the Council's waste transfer station, in line with all relevant legislation. To manage and be accountable for the Council's waste transfer station, vehicles, plant and equipment assets ensuring alignment with the Council's corporate priorities, ensuring financial efficiency, H&S and legal compliance. To create and manage a vehicle replacement programme, ensuring that capital finance requirements are evidenced and reported in advance to support this programme. To manage and be responsible for the operation of the Council owned vehicle workshop and fuelling stations. To monitor and set budgets for the services, ensuring efficiency and value for money. Skills Significant management experience in both or either: a waste/recycling service; or fleet/transport management service, to include a maintenance service, Within an environment which is subject to public scrutiny and corporate governance. Able to manage large budgets and ensure appropriate financial control. OCR Level 3 Certificate of Professional Competence In National Road Haulage or equivalent. CoTC / WAMITAB qualification (level 4). Qualification in Leadership and management (ILM) level 5 (or similar) or willingness to work towards and achieve the qualification within 12 months of appointment. Membership of the Chartered Institute of Waste Management or Institute of Transport Engineers or a relevant degree. If interested in the role, please contact me at (url removed)
May 01, 2024
Contract
Waste & Transport Manager 3 months on-going contract, Inside IR35 Rugby About the role To lead and manage the waste, recycling and street cleansing services delivered by the Council. These services currently consist of household and commercial waste and recycling collections, street cleansing and cleaning activities, deep cleansing and rapid response, bulky waste, fly-tipping, flyposting, and graffiti. Responsibilities To manage and be accountable for the Council's waste and transport services, ensuring alignment with the Council's corporate objectives. To manage and be accountable for the strategic planning, H&S and legal compliance, improvement plans and performance standards for the Council's waste services and transport / fleet management operations. To manage, monitor and progress all internal and external contracts associated with the provision of waste and transport services. To be responsible for the efficient and effective operation of waste and transport services, including the organisation, management and engagement of the workforce. To be responsible for business development and revenue growth for waste and transport services to commercial organisations. To anticipate and translate changes in legislation relating to waste and transport services, implementing changes as required. To manage and be responsible for the operational use of the Hunters Lane depot, including all aspects relating to Health and Safety and Safe Working Practices. To manage and be responsible for the management, operation, H&S and legal compliance of the Council's waste transfer station, in line with all relevant legislation. To manage and be accountable for the Council's waste transfer station, vehicles, plant and equipment assets ensuring alignment with the Council's corporate priorities, ensuring financial efficiency, H&S and legal compliance. To create and manage a vehicle replacement programme, ensuring that capital finance requirements are evidenced and reported in advance to support this programme. To manage and be responsible for the operation of the Council owned vehicle workshop and fuelling stations. To monitor and set budgets for the services, ensuring efficiency and value for money. Skills Significant management experience in both or either: a waste/recycling service; or fleet/transport management service, to include a maintenance service, Within an environment which is subject to public scrutiny and corporate governance. Able to manage large budgets and ensure appropriate financial control. OCR Level 3 Certificate of Professional Competence In National Road Haulage or equivalent. CoTC / WAMITAB qualification (level 4). Qualification in Leadership and management (ILM) level 5 (or similar) or willingness to work towards and achieve the qualification within 12 months of appointment. Membership of the Chartered Institute of Waste Management or Institute of Transport Engineers or a relevant degree. If interested in the role, please contact me at (url removed)
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Elmbridge depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that a company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - (phone number removed)If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's.Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - (phone number removed) or Email on: this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Elmbridge depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that a company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - (phone number removed)If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's.Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - (phone number removed) or Email on: this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Dorking depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - (phone number removed) If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Dorking depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - (phone number removed) If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Dorking depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Dorking depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Elmbridge depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that a company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's.Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - or Email on: this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Your new company Hays are looking for a new Assistant Site Manager within Environmental Services (NOT CONSTRUCTION) to join their client and be based out of their Elmbridge depot. The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's. Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that a company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.The Assistant Site Manager will support the Site Manager to effectively manage the site covering waste collections, including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's.Your new role Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined KPIs whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA, including bin delivery, bulky collections and missed bins. Ensure compliance with contractual requirements of around 100% in cab usage. Ensures that all relevant legislative requirements are adhered to and that company's procedures and standards (including Health and Safety, personnel, finance and transport) are maintained. Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis. What you'll need to succeed Local geographical knowledge Good transport / logistics knowledge Experience of operational line management Experience of managing in a labour-intensive, multi-shift environment Full clean driving licence with HGV Class 2 entitlement or willingness to be put through this training. What you'll get in return A competitive salary Possibilities to further develop your career through training Fast-paced, dynamic, rewarding work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack now on - or Email on: this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Company
Our client is part of a Group of Companies specialising in all aspects of property purchase & management. They have offices based in Burnley and in Middlesbrough and manage a large portfolio of properties in both regions.
They offer a fully client based serviced approach to investing in properties, acquiring properties from the open market, renovating them to a set standard and passing them onto the lettings department for maintenance and management and then re-sell the properties to investors. Full management of the properties is retained by the company.
The company consists of various departments, including Property Surveyance, Renovations, Lettings, Maintenance, Rent Collections, Property Management, Legal and Sales & Marketing.
The Role
We are looking to recruit an experienced Property Manager to head up the department that manages privately owned properties in the surrounding area of the North-West. You must have a proven track record of looking after a portfolio of residential property and also have the responsibility of looking after trade and office staff. The ideal candidate will be someone from a trade/construction background with a passion and drive of going into management and progressing.
This is a supportive and hands-on role.
Main Responsibilities
• Checklists and Work Allocation Lists are Planned and Completed for any properties under
renovation
• Ensuring property works lists are completed in accordance with company standards and
smooth handover process
• Budgeting and Planning for property works
• Pre-Renovation Planning and Property Inspections are done according to standards
• Ensuring compliance and health and safety procedures are followed
• Management and tracking of Building Operations Stock
• Overseeing Building Operations and Maintenance Manuals
• Ensuring key targets, budgets and timescales are adhered to
• Ensuring health and safety standards are adhered to
• Working closely with our Lettings department ensuring that all compliance is followed
through (gas, electric, EPC)
• Coaching, developing and managing staff
This is a great opportunity for anyone looking to join our team and advance their career in the
building industry with a fast-paced business that offers great career opportunities.
The ideal candidate must be a motivated, confident and enthusiastic individual who is professional
and an excellent team-player.
Experience & Key Skills Required
1. Experienced in house renovations, ideally tradesman/construction background
2. Experienced in managing successful teams, with an eye for quality
3. Computer literate – being able to use Excel and Word packages
4. Communication skills – be able to work with a diverse range of people professionally and
communicate verbally and in writing.
5. Organisational skills – be able to manage multiple projects, track projects and deliver results
in a timely manner
6. Interpersonal skills – approachable and friendly, be able to deal with others in a professional
Manner
7. ARLA Qualification
In return, the candidate will benefit from
- Private Medical expenses cover
- Free Parking on site
- Support and training, professional development
- Working in a long established and reputable business
Feb 03, 2023
Permanent
The Company
Our client is part of a Group of Companies specialising in all aspects of property purchase & management. They have offices based in Burnley and in Middlesbrough and manage a large portfolio of properties in both regions.
They offer a fully client based serviced approach to investing in properties, acquiring properties from the open market, renovating them to a set standard and passing them onto the lettings department for maintenance and management and then re-sell the properties to investors. Full management of the properties is retained by the company.
The company consists of various departments, including Property Surveyance, Renovations, Lettings, Maintenance, Rent Collections, Property Management, Legal and Sales & Marketing.
The Role
We are looking to recruit an experienced Property Manager to head up the department that manages privately owned properties in the surrounding area of the North-West. You must have a proven track record of looking after a portfolio of residential property and also have the responsibility of looking after trade and office staff. The ideal candidate will be someone from a trade/construction background with a passion and drive of going into management and progressing.
This is a supportive and hands-on role.
Main Responsibilities
• Checklists and Work Allocation Lists are Planned and Completed for any properties under
renovation
• Ensuring property works lists are completed in accordance with company standards and
smooth handover process
• Budgeting and Planning for property works
• Pre-Renovation Planning and Property Inspections are done according to standards
• Ensuring compliance and health and safety procedures are followed
• Management and tracking of Building Operations Stock
• Overseeing Building Operations and Maintenance Manuals
• Ensuring key targets, budgets and timescales are adhered to
• Ensuring health and safety standards are adhered to
• Working closely with our Lettings department ensuring that all compliance is followed
through (gas, electric, EPC)
• Coaching, developing and managing staff
This is a great opportunity for anyone looking to join our team and advance their career in the
building industry with a fast-paced business that offers great career opportunities.
The ideal candidate must be a motivated, confident and enthusiastic individual who is professional
and an excellent team-player.
Experience & Key Skills Required
1. Experienced in house renovations, ideally tradesman/construction background
2. Experienced in managing successful teams, with an eye for quality
3. Computer literate – being able to use Excel and Word packages
4. Communication skills – be able to work with a diverse range of people professionally and
communicate verbally and in writing.
5. Organisational skills – be able to manage multiple projects, track projects and deliver results
in a timely manner
6. Interpersonal skills – approachable and friendly, be able to deal with others in a professional
Manner
7. ARLA Qualification
In return, the candidate will benefit from
- Private Medical expenses cover
- Free Parking on site
- Support and training, professional development
- Working in a long established and reputable business
Position Summary/Purpose:
HGV Drivers will have direct reporting line to the Transport or Branch Manager. To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times. The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and Qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
Nov 09, 2020
Permanent
Position Summary/Purpose:
HGV Drivers will have direct reporting line to the Transport or Branch Manager. To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times. The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and Qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
Position Summary/Purpose:
HGV Drivers will have direct reporting line to the Transport or Branch Manager. To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times. The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and Qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary + Possible overtime where available
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
* Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression
Nov 09, 2020
Permanent
Position Summary/Purpose:
HGV Drivers will have direct reporting line to the Transport or Branch Manager. To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times. The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and Qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary + Possible overtime where available
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
* Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression
HGV Drivers will have direct reporting line to the Transport or Branch Manager.
To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times
The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary + Possible overtime where available
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
* Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression
Oct 27, 2020
Permanent
HGV Drivers will have direct reporting line to the Transport or Branch Manager.
To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times
The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary + Possible overtime where available
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
* Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression
HGV Drivers will have direct reporting line to the Transport or Branch Manager.
To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times
The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary + Possible overtime where available
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
* Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression
Jul 14, 2020
Permanent
HGV Drivers will have direct reporting line to the Transport or Branch Manager.
To deliver and collect units in a safe and timely manner and provide the best customer service to all of our customers by being professional at all times
The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.
Key Tasks
* Ensure all deliveries and collections are completed in a safe and timely manner
* Be professional and courteous with customers and the public
* Complete all necessary paperwork as requested in a timely and accurate manner
* Complete daily checks/paperwork on lorry and crane
* Complete Risk Assessments on sites
* Report any faults/accidents to Dispatch/Managers using the correct procedure
* Required to keep up to date with various transport and driving regulations
* Wear the correct uniform and PPE at all times
* Ensure the lorry is kept clean and tidy on a daily basis
* Always comply with the Company’s Health and Safety procedures
Competencies and qualifications
* Valid Class 1 HGV Driving Licence
* Previous experience in operating a lorry loader crane from 31 tonne and above/up to 66 tonne
* CPC desirable
* CPCS and/or ALLMI lorry loader operator qualification
* Flexible and willing to meet the needs of the business
* Able to work in a team building positive relationships with colleagues
* Responsibility for making safety a top priority
* Be passionate about providing exceptional customer service, putting the customer at the heart of everything we do.
* Be honest and open with both customers and colleagues at all times
What we can offer you
* Competitive basic salary + Possible overtime where available
* Company bonus scheme
* 31 days holidays, including bank holidays which will increase with service
* Free training and career progression plans
* Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression
Reactivations Administrator, Loughton
I am looking to speak to confident candidates who have exceptional customer service skills and a keen eye for detail. Are you able to communicate effectively and get to the bottom of your customers queries with ease? do you enjoy resolve issues to ensure your customers go away feeling satisfies and will want to recommend you to over and over again.
Shift Patterns
8 am -4.30 pm
10 am-6.30 pm
1 x Saturday in a month – 8.30 am – 4pm
1x Sunday in a month – 8 am – 3.30 pm
If you work a weekend shift you get a day off in the week.
This is on a rota basis that is given a month in advance so that you are aware of your shift pattern for that month.
The Company:
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won ‘Best Short Term Loan Provider’ and ‘Customer Service Champion’ in the 2016 Consumer Credit Awards by Smart Money People.
Main Purpose of the Role:
Reviewing returning customers’ loan applications ensuring all compliance and loan detail checks are carried out 100% accurately prior to funding.
Main Duties and Responsibilities:
Contact customers who have failed to meet their agreed payment date, showing forbearance and support in helping them get their account up to date
Ensure that all customer accounts are worked through thoroughly, making sure that all underwriting and previous dialogue is checked for new contact information and account instructions.
Using all available methods to contact customers while following the Debt Collection Procedure
Setting and keeping up to date with customer call back requests resulting fro inbound or outbound calls, following through on the agreed actions on each account on time
Answer all inbound customer calls inclusive of supporting the customer service department and respond promptly to customer email and SMS communication where applicable
Keep each account up to date with all communication notes being completed in full detail on the ‘dialogue’
Assigning relevant call back requests to Team Leaders where applicable
Support colleagues and the department throughout the duration of your shift
Work towards achieving daily and monthly targets. This includes aiming to contact circa 60 customers per day in your first 2 months and between 70-100 customers after this time and work towards achieving the expected amount of positive outcomes per month as set by the department manager.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification /Skills/Education and Attributes:
Good communication skills – both verbal and written
A compassionate and empathetic approach
GCSE grade C or above in English and Maths is essential
Excellent administrative skills
A knowledge of computers and office software
Good listening skills
A personable approach
Good organisational abilities
Good numeracy and literacy
Accuracy and good attention to detail
The ability to stay calm under pressure
The confidence to liaise professionally with customers and creditors
Previous experience in an Collections or Call Centre based role (Desirable)
Strong negotiation and collection skills.
Strong customer service ethos.
Target driven and ability to work under pressure.
IT literate
Interview Process
I will be pre-screening all candidates initially and sending over to my client. You will have a competency based telephone interview with a member of HR and then they will invite you in for a final face to face.
Benefits
28 days, incl. Bank Holidays, per annum, with an additional day’s per year of service (capped at 33 days).
Pension Scheme
Healthshield (cash back scheme)
Childcare Vouchers
Eye Test/ Glasses
Last Working Day Lunch paid for by Company
Various incentives
Jun 18, 2020
Full time
Reactivations Administrator, Loughton
I am looking to speak to confident candidates who have exceptional customer service skills and a keen eye for detail. Are you able to communicate effectively and get to the bottom of your customers queries with ease? do you enjoy resolve issues to ensure your customers go away feeling satisfies and will want to recommend you to over and over again.
Shift Patterns
8 am -4.30 pm
10 am-6.30 pm
1 x Saturday in a month – 8.30 am – 4pm
1x Sunday in a month – 8 am – 3.30 pm
If you work a weekend shift you get a day off in the week.
This is on a rota basis that is given a month in advance so that you are aware of your shift pattern for that month.
The Company:
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won ‘Best Short Term Loan Provider’ and ‘Customer Service Champion’ in the 2016 Consumer Credit Awards by Smart Money People.
Main Purpose of the Role:
Reviewing returning customers’ loan applications ensuring all compliance and loan detail checks are carried out 100% accurately prior to funding.
Main Duties and Responsibilities:
Contact customers who have failed to meet their agreed payment date, showing forbearance and support in helping them get their account up to date
Ensure that all customer accounts are worked through thoroughly, making sure that all underwriting and previous dialogue is checked for new contact information and account instructions.
Using all available methods to contact customers while following the Debt Collection Procedure
Setting and keeping up to date with customer call back requests resulting fro inbound or outbound calls, following through on the agreed actions on each account on time
Answer all inbound customer calls inclusive of supporting the customer service department and respond promptly to customer email and SMS communication where applicable
Keep each account up to date with all communication notes being completed in full detail on the ‘dialogue’
Assigning relevant call back requests to Team Leaders where applicable
Support colleagues and the department throughout the duration of your shift
Work towards achieving daily and monthly targets. This includes aiming to contact circa 60 customers per day in your first 2 months and between 70-100 customers after this time and work towards achieving the expected amount of positive outcomes per month as set by the department manager.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification /Skills/Education and Attributes:
Good communication skills – both verbal and written
A compassionate and empathetic approach
GCSE grade C or above in English and Maths is essential
Excellent administrative skills
A knowledge of computers and office software
Good listening skills
A personable approach
Good organisational abilities
Good numeracy and literacy
Accuracy and good attention to detail
The ability to stay calm under pressure
The confidence to liaise professionally with customers and creditors
Previous experience in an Collections or Call Centre based role (Desirable)
Strong negotiation and collection skills.
Strong customer service ethos.
Target driven and ability to work under pressure.
IT literate
Interview Process
I will be pre-screening all candidates initially and sending over to my client. You will have a competency based telephone interview with a member of HR and then they will invite you in for a final face to face.
Benefits
28 days, incl. Bank Holidays, per annum, with an additional day’s per year of service (capped at 33 days).
Pension Scheme
Healthshield (cash back scheme)
Childcare Vouchers
Eye Test/ Glasses
Last Working Day Lunch paid for by Company
Various incentives
Job Description / Overview My client is a small but fast-growing removals and storage company that strives to treat every customer as an individual and exceed their expectations by understanding their needs, planning with excellence and delivering with care. This is a critical role for the organization, especially as we experience a growth phase in the business. You will have responsibility for managing the warehouses, stock management and our containerized and self-storage. You will also be part of the operations leadership team and we are looking for leadership qualities to support other areas of operations as and when necessary. Key responsibilities of the role: Containerised Storage Management Full management of our warehouse of 900+ 35sqft containers Update of storage container availability using our storage software Forklift work – organizing full and empty storage containers Retrieving storage containers and making them ready in the loading bay area for container storage inspections Liaising with accounts and auction houses to sell unwanted goods Maintenance and management of the warehouse forklifts and any other technical equipment Self Storage Management Full management of our small self-storage warehouse of 160 units Update of storage unit availability using our storage software Being present, with some porter duties, whilst customers access their storage Warehouse management / Health & Safety Keep both warehouses and yards clean and tidy Packing materials kept in an orderly fashion in both warehouses Organisation and collections for recycling Regular ordering of skip replacements Assisting the Operations Manager with agreed H&S duties (correct PPE, safety procedures are all followed etc) Parking of vehicles on site is controlled Removals Support Making ready packing materials for removals jobs taking place the following day Occasional delivery of additional packing materials to removal jobs and driving of 3.5t Luton van Potential to jump in and support the removals team for driving and portering in especially busy days Driving a 3.5t Luton van Undertaking the safe handling of customer goods Packing, loading, unloading and unpacking into companies vehicles and into/out of buildings on-site and off-site Being polite and courteous to customers Health and Safety safe systems of work will be followed at all times Stock Audits Weekly audits of packing materials, crates Weekly audits of uniforms and other protective wear Weekly audits of storage clients, including items held in ‘loose’ storage Packing materials placed on order when required Crates are kept clean and stocked with labels Administration Keeping up to date with all administration linked to warehouse and storage – daily update Ability to work with removals CRM system Ability to use MS Office suite of products (Outlook, Word, Excel etc) Other Operations support Provide leadership to operations team when they come to Warehouse to collect vehicles and materials Main interactions: Internal External Operations Manager Head Operations Foremen Removals Drivers / Porters Managing Director Residential move customers Commercial move customers Role Requirements Full Driving licence Fork lift licence At least 2 years’ experience in warehouse management in similar roles Experience in the UK Removals market a bonus (but not a requirement) A self-motivated, driven and passionate individual, who can identify opportunities for improving the current way of managing the warehouse Exceptional time management skills, with the ability to prioritise workloads and meet deadlines Excellent English Flexibility, in order to respond to changing business needs Willingness to engage, learn and share best practice across the team and organization Hours Hours likely to be Monday – Friday 10am – 7pm Plus 2 Saturdays / month (07.00 – 13.00) Approximately 45 hours / week. Department Operations Reporting to: Head of Operations
Dec 19, 2019
Full time
Job Description / Overview My client is a small but fast-growing removals and storage company that strives to treat every customer as an individual and exceed their expectations by understanding their needs, planning with excellence and delivering with care. This is a critical role for the organization, especially as we experience a growth phase in the business. You will have responsibility for managing the warehouses, stock management and our containerized and self-storage. You will also be part of the operations leadership team and we are looking for leadership qualities to support other areas of operations as and when necessary. Key responsibilities of the role: Containerised Storage Management Full management of our warehouse of 900+ 35sqft containers Update of storage container availability using our storage software Forklift work – organizing full and empty storage containers Retrieving storage containers and making them ready in the loading bay area for container storage inspections Liaising with accounts and auction houses to sell unwanted goods Maintenance and management of the warehouse forklifts and any other technical equipment Self Storage Management Full management of our small self-storage warehouse of 160 units Update of storage unit availability using our storage software Being present, with some porter duties, whilst customers access their storage Warehouse management / Health & Safety Keep both warehouses and yards clean and tidy Packing materials kept in an orderly fashion in both warehouses Organisation and collections for recycling Regular ordering of skip replacements Assisting the Operations Manager with agreed H&S duties (correct PPE, safety procedures are all followed etc) Parking of vehicles on site is controlled Removals Support Making ready packing materials for removals jobs taking place the following day Occasional delivery of additional packing materials to removal jobs and driving of 3.5t Luton van Potential to jump in and support the removals team for driving and portering in especially busy days Driving a 3.5t Luton van Undertaking the safe handling of customer goods Packing, loading, unloading and unpacking into companies vehicles and into/out of buildings on-site and off-site Being polite and courteous to customers Health and Safety safe systems of work will be followed at all times Stock Audits Weekly audits of packing materials, crates Weekly audits of uniforms and other protective wear Weekly audits of storage clients, including items held in ‘loose’ storage Packing materials placed on order when required Crates are kept clean and stocked with labels Administration Keeping up to date with all administration linked to warehouse and storage – daily update Ability to work with removals CRM system Ability to use MS Office suite of products (Outlook, Word, Excel etc) Other Operations support Provide leadership to operations team when they come to Warehouse to collect vehicles and materials Main interactions: Internal External Operations Manager Head Operations Foremen Removals Drivers / Porters Managing Director Residential move customers Commercial move customers Role Requirements Full Driving licence Fork lift licence At least 2 years’ experience in warehouse management in similar roles Experience in the UK Removals market a bonus (but not a requirement) A self-motivated, driven and passionate individual, who can identify opportunities for improving the current way of managing the warehouse Exceptional time management skills, with the ability to prioritise workloads and meet deadlines Excellent English Flexibility, in order to respond to changing business needs Willingness to engage, learn and share best practice across the team and organization Hours Hours likely to be Monday – Friday 10am – 7pm Plus 2 Saturdays / month (07.00 – 13.00) Approximately 45 hours / week. Department Operations Reporting to: Head of Operations
Job Description / Overview My client is a small but fast-growing removals and storage company that strives to treat every customer as an individual and exceed their expectations by understanding their needs, planning with excellence and delivering with care. This is a critical role for the organization, especially as we experience a growth phase in the business. You will have responsibility for managing the warehouses, stock management and our containerized and self-storage. You will also be part of the operations leadership team and we are looking for leadership qualities to support other areas of operations as and when necessary. Key responsibilities of the role: Containerised Storage Management Full management of our warehouse of 900+ 35sqft containers Update of storage container availability using our storage software Forklift work – organizing full and empty storage containers Retrieving storage containers and making them ready in the loading bay area for container storage inspections Liaising with accounts and auction houses to sell unwanted goods Maintenance and management of the warehouse forklifts and any other technical equipment Self Storage Management Full management of our small self-storage warehouse of 160 units Update of storage unit availability using our storage software Being present, with some porter duties, whilst customers access their storage Warehouse management / Health & Safety Keep both warehouses and yards clean and tidy Packing materials kept in an orderly fashion in both warehouses Organisation and collections for recycling Regular ordering of skip replacements Assisting the Operations Manager with agreed H&S duties (correct PPE, safety procedures are all followed etc) Parking of vehicles on site is controlled Removals Support Making ready packing materials for removals jobs taking place the following day Occasional delivery of additional packing materials to removal jobs and driving of 3.5t Luton van Potential to jump in and support the removals team for driving and portering in especially busy days Driving a 3.5t Luton van Undertaking the safe handling of customer goods Packing, loading, unloading and unpacking into companies vehicles and into/out of buildings on-site and off-site Being polite and courteous to customers Health and Safety safe systems of work will be followed at all times Stock Audits Weekly audits of packing materials, crates Weekly audits of uniforms and other protective wear Weekly audits of storage clients, including items held in ‘loose’ storage Packing materials placed on order when required Crates are kept clean and stocked with labels Administration Keeping up to date with all administration linked to warehouse and storage – daily update Ability to work with removals CRM system Ability to use MS Office suite of products (Outlook, Word, Excel etc) Other Operations support Provide leadership to operations team when they come to Warehouse to collect vehicles and materials Main interactions: Internal External Operations Manager Head Operations Foremen Removals Drivers / Porters Managing Director Residential move customers Commercial move customers Role Requirements Full Driving licence Fork lift licence At least 2 years’ experience in warehouse management in similar roles Experience in the UK Removals market a bonus (but not a requirement) A self-motivated, driven and passionate individual, who can identify opportunities for improving the current way of managing the warehouse Exceptional time management skills, with the ability to prioritise workloads and meet deadlines Excellent English Flexibility, in order to respond to changing business needs Willingness to engage, learn and share best practice across the team and organization Hours Hours likely to be Monday – Friday 10am – 7pm Plus 2 Saturdays / month (07.00 – 13.00) Approximately 45 hours / week. Department Operations Reporting to: Head of Operations Agency: UCA Consulting Contact Name: Victor Lagnado Contact Email: victor @ucaconsulting.uk Telephone: 07802726729 Industry: Construction Job Type: Permanent Location: London, NW10 Salary: £25,000 – £28,000 PA + Package Job Type: Full-time Salary: £28,000.00 /year
Dec 18, 2019
Full time
Job Description / Overview My client is a small but fast-growing removals and storage company that strives to treat every customer as an individual and exceed their expectations by understanding their needs, planning with excellence and delivering with care. This is a critical role for the organization, especially as we experience a growth phase in the business. You will have responsibility for managing the warehouses, stock management and our containerized and self-storage. You will also be part of the operations leadership team and we are looking for leadership qualities to support other areas of operations as and when necessary. Key responsibilities of the role: Containerised Storage Management Full management of our warehouse of 900+ 35sqft containers Update of storage container availability using our storage software Forklift work – organizing full and empty storage containers Retrieving storage containers and making them ready in the loading bay area for container storage inspections Liaising with accounts and auction houses to sell unwanted goods Maintenance and management of the warehouse forklifts and any other technical equipment Self Storage Management Full management of our small self-storage warehouse of 160 units Update of storage unit availability using our storage software Being present, with some porter duties, whilst customers access their storage Warehouse management / Health & Safety Keep both warehouses and yards clean and tidy Packing materials kept in an orderly fashion in both warehouses Organisation and collections for recycling Regular ordering of skip replacements Assisting the Operations Manager with agreed H&S duties (correct PPE, safety procedures are all followed etc) Parking of vehicles on site is controlled Removals Support Making ready packing materials for removals jobs taking place the following day Occasional delivery of additional packing materials to removal jobs and driving of 3.5t Luton van Potential to jump in and support the removals team for driving and portering in especially busy days Driving a 3.5t Luton van Undertaking the safe handling of customer goods Packing, loading, unloading and unpacking into companies vehicles and into/out of buildings on-site and off-site Being polite and courteous to customers Health and Safety safe systems of work will be followed at all times Stock Audits Weekly audits of packing materials, crates Weekly audits of uniforms and other protective wear Weekly audits of storage clients, including items held in ‘loose’ storage Packing materials placed on order when required Crates are kept clean and stocked with labels Administration Keeping up to date with all administration linked to warehouse and storage – daily update Ability to work with removals CRM system Ability to use MS Office suite of products (Outlook, Word, Excel etc) Other Operations support Provide leadership to operations team when they come to Warehouse to collect vehicles and materials Main interactions: Internal External Operations Manager Head Operations Foremen Removals Drivers / Porters Managing Director Residential move customers Commercial move customers Role Requirements Full Driving licence Fork lift licence At least 2 years’ experience in warehouse management in similar roles Experience in the UK Removals market a bonus (but not a requirement) A self-motivated, driven and passionate individual, who can identify opportunities for improving the current way of managing the warehouse Exceptional time management skills, with the ability to prioritise workloads and meet deadlines Excellent English Flexibility, in order to respond to changing business needs Willingness to engage, learn and share best practice across the team and organization Hours Hours likely to be Monday – Friday 10am – 7pm Plus 2 Saturdays / month (07.00 – 13.00) Approximately 45 hours / week. Department Operations Reporting to: Head of Operations Agency: UCA Consulting Contact Name: Victor Lagnado Contact Email: victor @ucaconsulting.uk Telephone: 07802726729 Industry: Construction Job Type: Permanent Location: London, NW10 Salary: £25,000 – £28,000 PA + Package Job Type: Full-time Salary: £28,000.00 /year
I am looking to speak to confident candidates who have exceptional customer service skills and a keen eye for detail. Are you able to communicate effectively and get to the bottom of your customers queries with ease? do you enjoy resolve issues to ensure your customers go away feeling satisfies and will want to recommend you to over and over again.
Shift Patterns
8 am -4.30 pm
10 am-6.30 pm
2 x Saturday in a month – 8.30 am – 4pm
If they work a weekend shift they get a day off in the week.
This is on a rota basis that is given a month in advance so that you are aware of your shift pattern for that month.
The Company:
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won ‘Best Short Term Loan Provider’ and ‘Customer Service Champion’ in the 2016 Consumer Credit Awards by Smart Money People.
Main Duties and Responsibilities:
Contact customers who have failed to meet their agreed payment date, showing forbearance and support in helping them get their account up to date
Ensure that all customer accounts are worked through thoroughly, making sure that all underwriting and previous dialogue is checked for new contact information and account instructions.
Using all available methods to contact customers while following the Debt Collection Procedure
Setting and keeping up to date with customer call back requests resulting fro inbound or outbound calls, following through on the agreed actions on each account on time
Answer all inbound customer calls inclusive of supporting the customer service department and respond promptly to customer email and SMS communication where applicable
Keep each account up to date with all communication notes being completed in full detail on the ‘dialogue’
Assigning relevant call back requests to Team Leaders where applicable
Support colleagues and the department throughout the duration of your shift
Work towards achieving daily and monthly targets. This includes aiming to contact circa 60 customers per day in your first 2 months and between 70-100 customers after this time and work towards achieving the expected amount of positive outcomes per month as set by the department manager.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification /Skills/Education and Attributes:
Good communication skills – both verbal and written
A compassionate and empathetic approach
GCSE grade C or above in English and Maths is essential
Excellent administrative skills
A knowledge of computers and office software
Good listening skills
A personable approach
Good organisational abilities
Good numeracy and literacy
Accuracy and good attention to detail
The ability to stay calm under pressure
The confidence to liaise professionally with customers and creditors
Previous experience in an Collections or Call Centre based role (Desirable)
Strong negotiation and collection skills.
Strong customer service ethos.
Target driven and ability to work under pressure.
IT literate
Interview Process
I will be pre-screening all candidates initially and sending over to my client. You will have a competency based telephone interview with a member of HR and then they will invite you in for a final face to face.
Benefits
28 days, incl. Bank Holidays, per annum, with an additional day’s per year of service (capped at 33 days).
Pension Scheme
Healthshield (cash back scheme)
Childcare Vouchers
Eye Test/ Glasses
Last Working Day Lunch paid for by Company
Various incentives
All applicants must be eligible to work in the UK. Please note that this role requires a DBS check.
Dec 11, 2019
Full time
I am looking to speak to confident candidates who have exceptional customer service skills and a keen eye for detail. Are you able to communicate effectively and get to the bottom of your customers queries with ease? do you enjoy resolve issues to ensure your customers go away feeling satisfies and will want to recommend you to over and over again.
Shift Patterns
8 am -4.30 pm
10 am-6.30 pm
2 x Saturday in a month – 8.30 am – 4pm
If they work a weekend shift they get a day off in the week.
This is on a rota basis that is given a month in advance so that you are aware of your shift pattern for that month.
The Company:
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won ‘Best Short Term Loan Provider’ and ‘Customer Service Champion’ in the 2016 Consumer Credit Awards by Smart Money People.
Main Duties and Responsibilities:
Contact customers who have failed to meet their agreed payment date, showing forbearance and support in helping them get their account up to date
Ensure that all customer accounts are worked through thoroughly, making sure that all underwriting and previous dialogue is checked for new contact information and account instructions.
Using all available methods to contact customers while following the Debt Collection Procedure
Setting and keeping up to date with customer call back requests resulting fro inbound or outbound calls, following through on the agreed actions on each account on time
Answer all inbound customer calls inclusive of supporting the customer service department and respond promptly to customer email and SMS communication where applicable
Keep each account up to date with all communication notes being completed in full detail on the ‘dialogue’
Assigning relevant call back requests to Team Leaders where applicable
Support colleagues and the department throughout the duration of your shift
Work towards achieving daily and monthly targets. This includes aiming to contact circa 60 customers per day in your first 2 months and between 70-100 customers after this time and work towards achieving the expected amount of positive outcomes per month as set by the department manager.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification /Skills/Education and Attributes:
Good communication skills – both verbal and written
A compassionate and empathetic approach
GCSE grade C or above in English and Maths is essential
Excellent administrative skills
A knowledge of computers and office software
Good listening skills
A personable approach
Good organisational abilities
Good numeracy and literacy
Accuracy and good attention to detail
The ability to stay calm under pressure
The confidence to liaise professionally with customers and creditors
Previous experience in an Collections or Call Centre based role (Desirable)
Strong negotiation and collection skills.
Strong customer service ethos.
Target driven and ability to work under pressure.
IT literate
Interview Process
I will be pre-screening all candidates initially and sending over to my client. You will have a competency based telephone interview with a member of HR and then they will invite you in for a final face to face.
Benefits
28 days, incl. Bank Holidays, per annum, with an additional day’s per year of service (capped at 33 days).
Pension Scheme
Healthshield (cash back scheme)
Childcare Vouchers
Eye Test/ Glasses
Last Working Day Lunch paid for by Company
Various incentives
All applicants must be eligible to work in the UK. Please note that this role requires a DBS check.
Reactivations Administrator, Loughton
I am looking to speak to confident candidates who have exceptional customer service skills and a keen eye for detail. Are you able to communicate effectively and get to the bottom of your customers queries with ease? do you enjoy resolve issues to ensure your customers go away feeling satisfies and will want to recommend you to over and over again.
Shift Patterns
8 am -4.30 pm
10 am-6.30 pm
1 x Saturday in a month – 8.30 am – 4pm
1x Sunday in a month – 8 am – 3.30 pm
If you work a weekend shift you get a day off in the week.
This is on a rota basis that is given a month in advance so that you are aware of your shift pattern for that month.
The Company:
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won ‘Best Short Term Loan Provider’ and ‘Customer Service Champion’ in the 2016 Consumer Credit Awards by Smart Money People.
Main Purpose of the Role:
Reviewing returning customers’ loan applications ensuring all compliance and loan detail checks are carried out 100% accurately prior to funding.
Main Duties and Responsibilities:
Contact customers who have failed to meet their agreed payment date, showing forbearance and support in helping them get their account up to date
Ensure that all customer accounts are worked through thoroughly, making sure that all underwriting and previous dialogue is checked for new contact information and account instructions.
Using all available methods to contact customers while following the Debt Collection Procedure
Setting and keeping up to date with customer call back requests resulting fro inbound or outbound calls, following through on the agreed actions on each account on time
Answer all inbound customer calls inclusive of supporting the customer service department and respond promptly to customer email and SMS communication where applicable
Keep each account up to date with all communication notes being completed in full detail on the ‘dialogue’
Assigning relevant call back requests to Team Leaders where applicable
Support colleagues and the department throughout the duration of your shift
Work towards achieving daily and monthly targets. This includes aiming to contact circa 60 customers per day in your first 2 months and between 70-100 customers after this time and work towards achieving the expected amount of positive outcomes per month as set by the department manager.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification /Skills/Education and Attributes:
Good communication skills – both verbal and written
A compassionate and empathetic approach
GCSE grade C or above in English and Maths is essential
Excellent administrative skills
A knowledge of computers and office software
Good listening skills
A personable approach
Good organisational abilities
Good numeracy and literacy
Accuracy and good attention to detail
The ability to stay calm under pressure
The confidence to liaise professionally with customers and creditors
Previous experience in an Collections or Call Centre based role (Desirable)
Strong negotiation and collection skills.
Strong customer service ethos.
Target driven and ability to work under pressure.
IT literate
Interview Process
I will be pre-screening all candidates initially and sending over to my client. You will have a competency based telephone interview with a member of HR and then they will invite you in for a final face to face.
Benefits
28 days, incl. Bank Holidays, per annum, with an additional day’s per year of service (capped at 33 days).
Pension Scheme
Healthshield (cash back scheme)
Childcare Vouchers
Eye Test/ Glasses
Last Working Day Lunch paid for by Company
Various incentives
All applicants must be eligible to work in the UK. Please note that this role requires a DBS check.
Dec 11, 2019
Full time
Reactivations Administrator, Loughton
I am looking to speak to confident candidates who have exceptional customer service skills and a keen eye for detail. Are you able to communicate effectively and get to the bottom of your customers queries with ease? do you enjoy resolve issues to ensure your customers go away feeling satisfies and will want to recommend you to over and over again.
Shift Patterns
8 am -4.30 pm
10 am-6.30 pm
1 x Saturday in a month – 8.30 am – 4pm
1x Sunday in a month – 8 am – 3.30 pm
If you work a weekend shift you get a day off in the week.
This is on a rota basis that is given a month in advance so that you are aware of your shift pattern for that month.
The Company:
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won ‘Best Short Term Loan Provider’ and ‘Customer Service Champion’ in the 2016 Consumer Credit Awards by Smart Money People.
Main Purpose of the Role:
Reviewing returning customers’ loan applications ensuring all compliance and loan detail checks are carried out 100% accurately prior to funding.
Main Duties and Responsibilities:
Contact customers who have failed to meet their agreed payment date, showing forbearance and support in helping them get their account up to date
Ensure that all customer accounts are worked through thoroughly, making sure that all underwriting and previous dialogue is checked for new contact information and account instructions.
Using all available methods to contact customers while following the Debt Collection Procedure
Setting and keeping up to date with customer call back requests resulting fro inbound or outbound calls, following through on the agreed actions on each account on time
Answer all inbound customer calls inclusive of supporting the customer service department and respond promptly to customer email and SMS communication where applicable
Keep each account up to date with all communication notes being completed in full detail on the ‘dialogue’
Assigning relevant call back requests to Team Leaders where applicable
Support colleagues and the department throughout the duration of your shift
Work towards achieving daily and monthly targets. This includes aiming to contact circa 60 customers per day in your first 2 months and between 70-100 customers after this time and work towards achieving the expected amount of positive outcomes per month as set by the department manager.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification /Skills/Education and Attributes:
Good communication skills – both verbal and written
A compassionate and empathetic approach
GCSE grade C or above in English and Maths is essential
Excellent administrative skills
A knowledge of computers and office software
Good listening skills
A personable approach
Good organisational abilities
Good numeracy and literacy
Accuracy and good attention to detail
The ability to stay calm under pressure
The confidence to liaise professionally with customers and creditors
Previous experience in an Collections or Call Centre based role (Desirable)
Strong negotiation and collection skills.
Strong customer service ethos.
Target driven and ability to work under pressure.
IT literate
Interview Process
I will be pre-screening all candidates initially and sending over to my client. You will have a competency based telephone interview with a member of HR and then they will invite you in for a final face to face.
Benefits
28 days, incl. Bank Holidays, per annum, with an additional day’s per year of service (capped at 33 days).
Pension Scheme
Healthshield (cash back scheme)
Childcare Vouchers
Eye Test/ Glasses
Last Working Day Lunch paid for by Company
Various incentives
All applicants must be eligible to work in the UK. Please note that this role requires a DBS check.
JOB ROLE
Provide full support to your line manager delivering excellent customer service ensuring all major project & overseas sales transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements for the full life cycle of the contract. To provide dedicated customer service to major project & overseas sales customers working closely with all members of the major projects & overseas sales teams
DUTIES
• Be the first line of contact for major project customers and the major
project team responding in a timely manner
• Notify customers of equipment not returned at FOH both verbally and
in writing, and raise subsequent invoices for loss charges
• Respond to customer queries in a timely manner
• Liaise with all customers, the major project team and operations to
ensure accurate and prompt deliveries and collections
• Customer complaints, retention•
• Relationship building with client base and Major Projects Team
• Transport movements coordinated in the most cost effective manner
Business Development/ Hire revenue and other revenues
• Ensure hire transactions are administered effectively
• Dealing with all reports Logistics lost items
• Coordinate logistics both in the UK and Europe when required ensuring
maximum efficiency and customer satisfaction
• Working with Client’s coordinate the shipment of equipment to local
and international destinations to meet client requirements and delivery
expectations
• Ensure goods are correctly imported as per company procedure
• Develop supplier agreements with approved third-party logistics
partners
• Ensure that shipping/freight costs are minimised
• Produce accurate commercial documentation for all company shipment
• Ensure compliance with UK Border Agency and other similar
international agencies
• Co-ordinate all personnel movements destined for client contract
ensuring all vaccinations and documentation are kept up to date
through
proactive planning
• Develop and improve processes for the Logistics function
• Develop formal import/export process for all Trade routes
• Correct importation documentation kept on file
• Anticipate the need to take appropriate action and does so prior to
being requested.
• Demonstrate the ability to think and act without guidance or urging
• Ensure contracts are correctly completed
• Ensure customer quotations, both typed and verbal, meet with the
company’s minimum rates policy
• Ensure that all G42 system inputting is accurate
• Ensure records are accurately maintained and scanned
• Inter depot transfers
• Provide reports when required
• Adherence to the Start of Hire (SOH) and Finish of Hire (FOH)
procedures
• Chargeable Invoice Procedures
• Query Resolution
• Ensure all pro forma invoices and customs paperwork is completed
accurately and in line with procedures
• Produce purchase orders for transport movements and inter depot
transfers
• Dispatch report for Hire and charge exception rates
• Scanning of records and paperwork
• Accurate checking of customers purchase orders
• Check dispatch note completed
• Accurate stock levels
• Chargeable Invoice (CI) performance
• Accurate purchase order processing and inter depot transfers
• Accurate booking of transport with external hauliers
• To ensure as far as is reasonably practicable, personal health & safety
• Employee should contact his/her line manager with any concerns
regarding H&S
• Arrange appropriate transfers of equipment between depots on G42,
where it is commercially viable to do so and complete orders and
alleviate stock shortages
• Assist the Regional Hire Manager with stock takes
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses.
Qualifications and Experience
Education
• Competent maths and English skills
• Able to read & write to a good standard
Knowledge/background:
• Knowledge of shoring/hire industry advantageous
• Knowledge of customs compliance essential
• Knowledge of import/export procedures essential
• Knowledge of harmonised tariff codes essential
• Knowledge of working with Incoterms essential
• Knowledge of major project proprietary shoring equipment advantageous
• Knowledge of construction/civil engineering industry advantageous
• Good geographical knowledge of UK & International territories essential
• Bilingual in European languages would be advantageous
• Customer Service experience essential
• Knowledge of booking transport to/from Europe advantageous
I.T Skills:
• Basic computer literacy – MS Office/Outlook skills
• Knowledge of G42 or similar hire rental asset management systems essential
• Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
• Excellent telephone manner
• Ability to use UK tradecert system unsupervised would be advantageous
Jan 22, 2017
JOB ROLE
Provide full support to your line manager delivering excellent customer service ensuring all major project & overseas sales transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements for the full life cycle of the contract. To provide dedicated customer service to major project & overseas sales customers working closely with all members of the major projects & overseas sales teams
DUTIES
• Be the first line of contact for major project customers and the major
project team responding in a timely manner
• Notify customers of equipment not returned at FOH both verbally and
in writing, and raise subsequent invoices for loss charges
• Respond to customer queries in a timely manner
• Liaise with all customers, the major project team and operations to
ensure accurate and prompt deliveries and collections
• Customer complaints, retention•
• Relationship building with client base and Major Projects Team
• Transport movements coordinated in the most cost effective manner
Business Development/ Hire revenue and other revenues
• Ensure hire transactions are administered effectively
• Dealing with all reports Logistics lost items
• Coordinate logistics both in the UK and Europe when required ensuring
maximum efficiency and customer satisfaction
• Working with Client’s coordinate the shipment of equipment to local
and international destinations to meet client requirements and delivery
expectations
• Ensure goods are correctly imported as per company procedure
• Develop supplier agreements with approved third-party logistics
partners
• Ensure that shipping/freight costs are minimised
• Produce accurate commercial documentation for all company shipment
• Ensure compliance with UK Border Agency and other similar
international agencies
• Co-ordinate all personnel movements destined for client contract
ensuring all vaccinations and documentation are kept up to date
through
proactive planning
• Develop and improve processes for the Logistics function
• Develop formal import/export process for all Trade routes
• Correct importation documentation kept on file
• Anticipate the need to take appropriate action and does so prior to
being requested.
• Demonstrate the ability to think and act without guidance or urging
• Ensure contracts are correctly completed
• Ensure customer quotations, both typed and verbal, meet with the
company’s minimum rates policy
• Ensure that all G42 system inputting is accurate
• Ensure records are accurately maintained and scanned
• Inter depot transfers
• Provide reports when required
• Adherence to the Start of Hire (SOH) and Finish of Hire (FOH)
procedures
• Chargeable Invoice Procedures
• Query Resolution
• Ensure all pro forma invoices and customs paperwork is completed
accurately and in line with procedures
• Produce purchase orders for transport movements and inter depot
transfers
• Dispatch report for Hire and charge exception rates
• Scanning of records and paperwork
• Accurate checking of customers purchase orders
• Check dispatch note completed
• Accurate stock levels
• Chargeable Invoice (CI) performance
• Accurate purchase order processing and inter depot transfers
• Accurate booking of transport with external hauliers
• To ensure as far as is reasonably practicable, personal health & safety
• Employee should contact his/her line manager with any concerns
regarding H&S
• Arrange appropriate transfers of equipment between depots on G42,
where it is commercially viable to do so and complete orders and
alleviate stock shortages
• Assist the Regional Hire Manager with stock takes
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses.
Qualifications and Experience
Education
• Competent maths and English skills
• Able to read & write to a good standard
Knowledge/background:
• Knowledge of shoring/hire industry advantageous
• Knowledge of customs compliance essential
• Knowledge of import/export procedures essential
• Knowledge of harmonised tariff codes essential
• Knowledge of working with Incoterms essential
• Knowledge of major project proprietary shoring equipment advantageous
• Knowledge of construction/civil engineering industry advantageous
• Good geographical knowledge of UK & International territories essential
• Bilingual in European languages would be advantageous
• Customer Service experience essential
• Knowledge of booking transport to/from Europe advantageous
I.T Skills:
• Basic computer literacy – MS Office/Outlook skills
• Knowledge of G42 or similar hire rental asset management systems essential
• Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
• Excellent telephone manner
• Ability to use UK tradecert system unsupervised would be advantageous