Maintenance Operative My client an independent secondary school in Battersea, London is seeking a skilled Carpentry / Plumbing bias Maintenance Operative to join the team. Your responsibilities will include performing routine maintenance tasks, ensuring the safety and functionality of our facilities, and addressing any repair needs promptly. If you have a keen eye for detail and a proactive approach to problem-solving, we'd love to hear from you! Key Responsibilities: Conduct regular inspections of equipment and facilities. Perform preventive maintenance tasks, such as changing filters and lubricating machinery. Respond promptly to repair requests and resolve issues efficiently. Maintain accurate records of maintenance activities. Collaborate with other team members to ensure a safe and well-functioning environment. PRIMARY RESPONSIBILITIES Undertake repair and maintenance activities across the school estate as directed by the Facilities Manager, including carpentry, carpet laying, brickwork and plastering, glazing, minor electrical works /lighting, plumbing and decorating works. To plan, cost and undertake minor building and refurbishment works to a high standard. To source all materials establishing best price and total project cost. To monitor, make-good and report as appropriate any items of damage or disrepair around the School. Inform the Deputy Estates Director promptly of any safety or maintenance issues arising. Monitor building fabric including drainage, gutters, sumps, pumps on a weekly basis and following severe weather. Monitor all M&E (mechanical and electrical) systems, including and heating and cooling. Assess and submit to the Deputy Estates Director at the end of each term any critical repairs which need to be completed out of term time. Maintain stocks of high turnover consumables and equipment associated with the role and maintain in a safe and tidy manner. Arrange orders with approved suppliers as required. Be available for emergency repairs and call-outs as appropriate. Adhere to all aspects of Health and Safety regulations (including heating, safety, fire precautions and site cleanliness) and report any hazards promptly. Participate in risk assessments and implement procedures to reduce risk. To record and update all works on the Helpdesk system and other associated manual records. Record status at all times to Estates team and stakeholders. Work directly and effectively with all stakeholders updating the Deputy Estates Director accordingly. Maintain high standards of housekeeping at all times Support the Estates team as required. To update the Deputy Estates Director on a weekly basis. Raising any issues which require support, update on pending or works in progress, confirmation all records and tasks planned for the week are complete and agreeing planned work for the following week. Requirements: Proven experience in maintenance (plumbing and carpentry bias as opposed to Fabric Maintenance) or a related field. Strong problem-solving skills. Ability to work independently and as part of a team. Excellent communication skills. Salary 30'772 - 35'000 Working Monday - Friday 7am - 4pm with 1 hour for lunch Great benefits that include 33 days annual leave + bank holidays 10% Non-contribution pension
May 01, 2024
Full time
Maintenance Operative My client an independent secondary school in Battersea, London is seeking a skilled Carpentry / Plumbing bias Maintenance Operative to join the team. Your responsibilities will include performing routine maintenance tasks, ensuring the safety and functionality of our facilities, and addressing any repair needs promptly. If you have a keen eye for detail and a proactive approach to problem-solving, we'd love to hear from you! Key Responsibilities: Conduct regular inspections of equipment and facilities. Perform preventive maintenance tasks, such as changing filters and lubricating machinery. Respond promptly to repair requests and resolve issues efficiently. Maintain accurate records of maintenance activities. Collaborate with other team members to ensure a safe and well-functioning environment. PRIMARY RESPONSIBILITIES Undertake repair and maintenance activities across the school estate as directed by the Facilities Manager, including carpentry, carpet laying, brickwork and plastering, glazing, minor electrical works /lighting, plumbing and decorating works. To plan, cost and undertake minor building and refurbishment works to a high standard. To source all materials establishing best price and total project cost. To monitor, make-good and report as appropriate any items of damage or disrepair around the School. Inform the Deputy Estates Director promptly of any safety or maintenance issues arising. Monitor building fabric including drainage, gutters, sumps, pumps on a weekly basis and following severe weather. Monitor all M&E (mechanical and electrical) systems, including and heating and cooling. Assess and submit to the Deputy Estates Director at the end of each term any critical repairs which need to be completed out of term time. Maintain stocks of high turnover consumables and equipment associated with the role and maintain in a safe and tidy manner. Arrange orders with approved suppliers as required. Be available for emergency repairs and call-outs as appropriate. Adhere to all aspects of Health and Safety regulations (including heating, safety, fire precautions and site cleanliness) and report any hazards promptly. Participate in risk assessments and implement procedures to reduce risk. To record and update all works on the Helpdesk system and other associated manual records. Record status at all times to Estates team and stakeholders. Work directly and effectively with all stakeholders updating the Deputy Estates Director accordingly. Maintain high standards of housekeeping at all times Support the Estates team as required. To update the Deputy Estates Director on a weekly basis. Raising any issues which require support, update on pending or works in progress, confirmation all records and tasks planned for the week are complete and agreeing planned work for the following week. Requirements: Proven experience in maintenance (plumbing and carpentry bias as opposed to Fabric Maintenance) or a related field. Strong problem-solving skills. Ability to work independently and as part of a team. Excellent communication skills. Salary 30'772 - 35'000 Working Monday - Friday 7am - 4pm with 1 hour for lunch Great benefits that include 33 days annual leave + bank holidays 10% Non-contribution pension
Position: Electrician Location: Coventry Salary: £36,297.76 per annum (Inclusive of call out) Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) Hours: Monday through Friday On call 1 in 4 weeks We are advertising this Electrician role on behalf of our client City Facilities Management . City were established in 1985 and the company has grown to become one of the world s largest privately held, integrated FM companies. Job Purpose: To maintain and repair a range of electrical, mechanical plant and equipment in retail outlets including all building services as defined on the Scope of Works in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and safety policy. Key Accountabilities: To undertake regular planned store visits and complete PPM tasks and minor repairs requested by the Customer. To undertake a variety of legal compliance electrical testing including emergency lighting, fire alarm and in-house servicing of equipment. To undertake a variety of electrical repairs arising from periodic inspection and testing. To represent the Company in a professional manner at all times and develop a good working relationship with City FM and retail outlet teams. To ensure all necessary paperwork is completed accurately, on time and to the laid- down procedures. To respond promptly and positively to service call requests from the Helpdesk and undertake repairs as quickly and efficiently as possible. To prioritise maintenance and repair work to achieve agreed timescales and response times and in the case of major delays to liaise with your Supervisor for direction. To order materials in line with laid-down procedures in a timely manner. To advise the Helpdesk where 3rd party contractor attendance is needed for either a quotation or to effect specialist repairs and to provide the job specification. To advise the Manager of any repair and maintenance issues that are likely to affect the smooth running of the retail outlet. To manage the attendance of subcontractors and to ensure they undertake the works to the agreed standards and within budgeted costs. To carry out minor alterations and installations within the individual s technical competence in accordance with current specifications. To assist other engineers in other areas when requested to do so by the Supervisor. To ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times. To ensure remedial works are completed in a timely manner. Knowledge, Skills and Abilities: You must be a fully qualified electrician with NVQ level 3. Must have 18th edition. Full/ clean UK driving license. Ability to be part of an on call rota of 1 in every 4 weeks. Experience with general building repairs. Ability to maintain/repair a range of building fabrics, ground works and general PPM tasks to recognised standards. Ability to work with minimum supervision. Good communication skills (written and verbal) Helpful/friendly manner while being customer focused. Self-motivated. Planning and organising skills. Ability to work at heights. Competent in the use of steps and ladders. Ability to distinguish colours PC literate Physically fit Willingness to work flexible hours DESIRABLE: JIB Recognised PAT testing qualification Fire Alarm qualification C&G2391 C&G CompEX 7&8 Interested candidates should forward their CV to Haley Small at PDA SEARCH & SELECTION LIMITED
May 01, 2024
Full time
Position: Electrician Location: Coventry Salary: £36,297.76 per annum (Inclusive of call out) Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) Hours: Monday through Friday On call 1 in 4 weeks We are advertising this Electrician role on behalf of our client City Facilities Management . City were established in 1985 and the company has grown to become one of the world s largest privately held, integrated FM companies. Job Purpose: To maintain and repair a range of electrical, mechanical plant and equipment in retail outlets including all building services as defined on the Scope of Works in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and safety policy. Key Accountabilities: To undertake regular planned store visits and complete PPM tasks and minor repairs requested by the Customer. To undertake a variety of legal compliance electrical testing including emergency lighting, fire alarm and in-house servicing of equipment. To undertake a variety of electrical repairs arising from periodic inspection and testing. To represent the Company in a professional manner at all times and develop a good working relationship with City FM and retail outlet teams. To ensure all necessary paperwork is completed accurately, on time and to the laid- down procedures. To respond promptly and positively to service call requests from the Helpdesk and undertake repairs as quickly and efficiently as possible. To prioritise maintenance and repair work to achieve agreed timescales and response times and in the case of major delays to liaise with your Supervisor for direction. To order materials in line with laid-down procedures in a timely manner. To advise the Helpdesk where 3rd party contractor attendance is needed for either a quotation or to effect specialist repairs and to provide the job specification. To advise the Manager of any repair and maintenance issues that are likely to affect the smooth running of the retail outlet. To manage the attendance of subcontractors and to ensure they undertake the works to the agreed standards and within budgeted costs. To carry out minor alterations and installations within the individual s technical competence in accordance with current specifications. To assist other engineers in other areas when requested to do so by the Supervisor. To ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times. To ensure remedial works are completed in a timely manner. Knowledge, Skills and Abilities: You must be a fully qualified electrician with NVQ level 3. Must have 18th edition. Full/ clean UK driving license. Ability to be part of an on call rota of 1 in every 4 weeks. Experience with general building repairs. Ability to maintain/repair a range of building fabrics, ground works and general PPM tasks to recognised standards. Ability to work with minimum supervision. Good communication skills (written and verbal) Helpful/friendly manner while being customer focused. Self-motivated. Planning and organising skills. Ability to work at heights. Competent in the use of steps and ladders. Ability to distinguish colours PC literate Physically fit Willingness to work flexible hours DESIRABLE: JIB Recognised PAT testing qualification Fire Alarm qualification C&G2391 C&G CompEX 7&8 Interested candidates should forward their CV to Haley Small at PDA SEARCH & SELECTION LIMITED
Job Title: Electrical Engineer Location: Eastville, Bristol Duration: Circa 6 Months Pay: 23 - 24 per hour Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 17th Edition Electrical Wiring Regulations Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes Be or have been an Authorised Person e.g. (AP15/12) Water hygiene L8 If you are interested,please apply with your CV or call Charlotte at Daniel Owen (Bristol Office) Electrician, Electrical Engineer, Bristol, Building and Construction, Building and Construction, Building and Construction
May 01, 2024
Seasonal
Job Title: Electrical Engineer Location: Eastville, Bristol Duration: Circa 6 Months Pay: 23 - 24 per hour Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 17th Edition Electrical Wiring Regulations Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes Be or have been an Authorised Person e.g. (AP15/12) Water hygiene L8 If you are interested,please apply with your CV or call Charlotte at Daniel Owen (Bristol Office) Electrician, Electrical Engineer, Bristol, Building and Construction, Building and Construction, Building and Construction
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
May 01, 2024
Full time
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Our client, a rapidly growing facilities management company, is recruiting a Facilities Manager, for a creative and unique retail destination in central Cardiff. The location includes independent shops, bars, restaurants and other businesses - from bistros, wine bars and delis to fashion designers, hair stylists, and artists. We are looking for an Assistant FM, looking to step up or a more experienced candidate. Ideally candidates will have retail FM experience and an IOSH Managing Safely qualification. Please apply with CV and cover letter including details of salary expectation and notice period. Full job details as follows; Salary range: £29,500 to £32,500 (some flexibility may be possible) Contract: Full time - permanent Holidays: 23 days Expenses: Claimed through the expense process. Hours of Work: 40 hours per week (may be on a rota system to cover the core opening hours of the business or as required by the business - This may include weekend attendance - TBC) Notice period: Two months. Probationary Period: 6 months Life Assurance: 1 x salary Medical Cover: On completion of probationary period Car Allowance: There is no car allowance, as the position is site based. Anticipated start date: 1st June 2024 Role & responsibilities Management and on-going monitoring of all Hard services delivered on site to ensure effective delivery. Establishing planned preventative maintenance programmes where none exist. To assist in on-going monitoring of soft services delivered on site to ensure effective delivery. Undertake regular contract meetings with suppliers including a formal assessment of performance, competence, and compliance through a performance management system (KPI's) To assist with the procurement and placement of goods and services in line with the departmental/ site procedures using purchase order and contract templates as appropriate. To assist in Invoice validation for services provided and works completed as well as monitoring on-going expenditure and ensuring the Management Team are made aware of any significant variances. To manage and identify and collate requests for minor works on site and subsequently manage the implementation and completion of works to the highest standards and best value. Complete daily safety tours and periodic property inspections and report using the agreed format/ templates, covering all FM areas according to a given schedule of visit frequencies. Ensure that all Health, Safety and Environmental management systems are in place and maintained and that issues identified or reported are managed in line with departmental procedures. Assist the Senior Management Team in the production and on-going management of Service Charge budgets. To ensure any service/ maintenance issues receive prompt attention and are resolved within acceptable time parameters and all interested parties are kept fully advised. To ensure that all property information is maintained, and information held is accurate and up to date and made available to the FM Co-ordinators and helpdesk (where used). Such information to be reviewed quarterly as a minimum. Any changes to emergency responders are to be advised immediately. To ensure any works carried out at the property, whether by Occupier or Landlord, are undertaken with the correct health and safety arrangements in place, permits to work etc. Liaison with Occupiers, on-site staff, and service providers as necessary for effective running of the building To be the first point of contact for all Occupiers and relevant subordinate staff, and to resolve disputes and issues in a calm and professional manner.
May 01, 2024
Full time
Our client, a rapidly growing facilities management company, is recruiting a Facilities Manager, for a creative and unique retail destination in central Cardiff. The location includes independent shops, bars, restaurants and other businesses - from bistros, wine bars and delis to fashion designers, hair stylists, and artists. We are looking for an Assistant FM, looking to step up or a more experienced candidate. Ideally candidates will have retail FM experience and an IOSH Managing Safely qualification. Please apply with CV and cover letter including details of salary expectation and notice period. Full job details as follows; Salary range: £29,500 to £32,500 (some flexibility may be possible) Contract: Full time - permanent Holidays: 23 days Expenses: Claimed through the expense process. Hours of Work: 40 hours per week (may be on a rota system to cover the core opening hours of the business or as required by the business - This may include weekend attendance - TBC) Notice period: Two months. Probationary Period: 6 months Life Assurance: 1 x salary Medical Cover: On completion of probationary period Car Allowance: There is no car allowance, as the position is site based. Anticipated start date: 1st June 2024 Role & responsibilities Management and on-going monitoring of all Hard services delivered on site to ensure effective delivery. Establishing planned preventative maintenance programmes where none exist. To assist in on-going monitoring of soft services delivered on site to ensure effective delivery. Undertake regular contract meetings with suppliers including a formal assessment of performance, competence, and compliance through a performance management system (KPI's) To assist with the procurement and placement of goods and services in line with the departmental/ site procedures using purchase order and contract templates as appropriate. To assist in Invoice validation for services provided and works completed as well as monitoring on-going expenditure and ensuring the Management Team are made aware of any significant variances. To manage and identify and collate requests for minor works on site and subsequently manage the implementation and completion of works to the highest standards and best value. Complete daily safety tours and periodic property inspections and report using the agreed format/ templates, covering all FM areas according to a given schedule of visit frequencies. Ensure that all Health, Safety and Environmental management systems are in place and maintained and that issues identified or reported are managed in line with departmental procedures. Assist the Senior Management Team in the production and on-going management of Service Charge budgets. To ensure any service/ maintenance issues receive prompt attention and are resolved within acceptable time parameters and all interested parties are kept fully advised. To ensure that all property information is maintained, and information held is accurate and up to date and made available to the FM Co-ordinators and helpdesk (where used). Such information to be reviewed quarterly as a minimum. Any changes to emergency responders are to be advised immediately. To ensure any works carried out at the property, whether by Occupier or Landlord, are undertaken with the correct health and safety arrangements in place, permits to work etc. Liaison with Occupiers, on-site staff, and service providers as necessary for effective running of the building To be the first point of contact for all Occupiers and relevant subordinate staff, and to resolve disputes and issues in a calm and professional manner.
This is a really exciting opportunity to fulfil the role of Senior Facilities Assistant and play a pivotal role in preparing and supporting this organisation as they move to new premises. The Senior Facilities Assistant will provide assistance across the organisation, to ensure security services are carried out efficiently, that buildings are secure, systems are maintained, risks are mitigated, and areas are presented to the highest possible standards. Demonstrating previous experience in a similar role, you will be responsible for buildings security, alarm systems, access, event preparation and supporting the work of external contractors. As the public face of Facilities Management, the Senior Facilities Assistant will be able to demonstrate a professional, friendly and helpful service and be confident interacting with both staff and visitors. This is a full-time temporary role, to start as soon as possible for 6-9 months, with the possibility of extension. It is a 36.5 hour working week and the role will be based West of Cambridge City (good transport links and parking available at the nearby P&R site). Specific Responsibilities Liaise with departmental Security Service and contractors regarding security of building issues as required. Deal with access for staff and contractors, act as authorised signatory for access to card holders in the department. Supervise and monitor relevant external contractors while onsite. Be the focal point for all building related FM issues, liaising with the site community, maintenance helpdesk and other teams as necessary. Responsible for the smooth and efficient operation of buildings and the sites programme of activities and events; ensuring the facilities and core service functions (including cleaning and waste services) have been carried out to the agreed standard. Providing a facilities administration service, develop new procedures and systems as appropriate. Monitor buildings and parking spaces throughout the day ensuring that spaces are being used in line with intentions, that spaces are clean and presentable at all times and access routes are not blocked. Provide a front of house service for the Department, covering the reception/s as required. Welcome visitors to the department, communicating in a warm and professional manner, liaise with visitors at all levels efficiently and courteously. Assist with any enquires, taking accurate messages and passing them on to appropriate staff. Prepare and set up rooms in accordance with room booking schedule. Ensure rooms are prepared and arranged by staff as required. Check the booking system for schedules and liaise with the bookings admin team and Facilities Co-ordinator. React to daytime security alerts and be aware of potential security issues around buildings. Provide a 1st response to alarms in the building. Disable and enable fire alarm system zones as required by maintenance staff, contractors, members of staff or in emergency situations. Test the fire alarm system with maintenance staff and Departmental Fire Safety Manager and ensure that the building and fire-fighting equipment are in an appropriate useable state. Liaise with facility services and outside contractors regarding maintenance and development projects and with staff affected by works. Monitor and analyse building utilities usage (heating, lighting etc.), take appropriate action to reduce usage and correct minor problems either in-house or in liaison with external service providers. Ensure that health and safety rules and regulations are observed. Organise disposal of equipment and chemicals according to relevant legislation and internal procedures. Train/induct or organise training by other members of the team for new Facilities Assistant staff on job responsibilities and procedures. Any other duties commensurate with the role instructed by line manager as required Knowledge, Experience & Skills Experience in facilities and/or building management Experience within security services Experience of fire safety management Experience of managing staff Good communication and interpersonal skills to communicate with staff at all levels Ability to deal calmly and politely to customers Good IT skills Good organisational skills Demonstrate factual and theoretical knowledge in custodial work A level standard of education/NVQ level 3 vocational qualifications or equivalent level of practical experience To apply for the role of Senior Facilities Assistant, please send a copy of your CV (in MS Word) outlining your suitability for the position.
May 01, 2024
Full time
This is a really exciting opportunity to fulfil the role of Senior Facilities Assistant and play a pivotal role in preparing and supporting this organisation as they move to new premises. The Senior Facilities Assistant will provide assistance across the organisation, to ensure security services are carried out efficiently, that buildings are secure, systems are maintained, risks are mitigated, and areas are presented to the highest possible standards. Demonstrating previous experience in a similar role, you will be responsible for buildings security, alarm systems, access, event preparation and supporting the work of external contractors. As the public face of Facilities Management, the Senior Facilities Assistant will be able to demonstrate a professional, friendly and helpful service and be confident interacting with both staff and visitors. This is a full-time temporary role, to start as soon as possible for 6-9 months, with the possibility of extension. It is a 36.5 hour working week and the role will be based West of Cambridge City (good transport links and parking available at the nearby P&R site). Specific Responsibilities Liaise with departmental Security Service and contractors regarding security of building issues as required. Deal with access for staff and contractors, act as authorised signatory for access to card holders in the department. Supervise and monitor relevant external contractors while onsite. Be the focal point for all building related FM issues, liaising with the site community, maintenance helpdesk and other teams as necessary. Responsible for the smooth and efficient operation of buildings and the sites programme of activities and events; ensuring the facilities and core service functions (including cleaning and waste services) have been carried out to the agreed standard. Providing a facilities administration service, develop new procedures and systems as appropriate. Monitor buildings and parking spaces throughout the day ensuring that spaces are being used in line with intentions, that spaces are clean and presentable at all times and access routes are not blocked. Provide a front of house service for the Department, covering the reception/s as required. Welcome visitors to the department, communicating in a warm and professional manner, liaise with visitors at all levels efficiently and courteously. Assist with any enquires, taking accurate messages and passing them on to appropriate staff. Prepare and set up rooms in accordance with room booking schedule. Ensure rooms are prepared and arranged by staff as required. Check the booking system for schedules and liaise with the bookings admin team and Facilities Co-ordinator. React to daytime security alerts and be aware of potential security issues around buildings. Provide a 1st response to alarms in the building. Disable and enable fire alarm system zones as required by maintenance staff, contractors, members of staff or in emergency situations. Test the fire alarm system with maintenance staff and Departmental Fire Safety Manager and ensure that the building and fire-fighting equipment are in an appropriate useable state. Liaise with facility services and outside contractors regarding maintenance and development projects and with staff affected by works. Monitor and analyse building utilities usage (heating, lighting etc.), take appropriate action to reduce usage and correct minor problems either in-house or in liaison with external service providers. Ensure that health and safety rules and regulations are observed. Organise disposal of equipment and chemicals according to relevant legislation and internal procedures. Train/induct or organise training by other members of the team for new Facilities Assistant staff on job responsibilities and procedures. Any other duties commensurate with the role instructed by line manager as required Knowledge, Experience & Skills Experience in facilities and/or building management Experience within security services Experience of fire safety management Experience of managing staff Good communication and interpersonal skills to communicate with staff at all levels Ability to deal calmly and politely to customers Good IT skills Good organisational skills Demonstrate factual and theoretical knowledge in custodial work A level standard of education/NVQ level 3 vocational qualifications or equivalent level of practical experience To apply for the role of Senior Facilities Assistant, please send a copy of your CV (in MS Word) outlining your suitability for the position.
FM Helpdesk and Performance Manager.
£38,000 - £42,000 + benefits.
Temporary to Permanent
London
We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract.
Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly).
Within the role you will:
Manage the FM Helpdesk
Monitor and develop Facilities Management performance
Log, monitor and escalate Facilities Management building issues
Liaise with and update clients
Monitor KPI's/SLA's
Manage the CAFM system
Monitor and escalate performance issues
Carry out performance reviews
Support the Facilities Management teams with operational and contractor updates
Manage a small FM Helpdesk/Scheduling team
Attend meetings with senior Facilities Management teams and customers
Train, support and develop the teamYou will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience.
This is a fantastic contract with an exceptional hardworking and friendly team. Please do apply with your CV or contact me (Hayley Evans/PSR Solutions) directly
Feb 03, 2023
FM Helpdesk and Performance Manager.
£38,000 - £42,000 + benefits.
Temporary to Permanent
London
We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract.
Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly).
Within the role you will:
Manage the FM Helpdesk
Monitor and develop Facilities Management performance
Log, monitor and escalate Facilities Management building issues
Liaise with and update clients
Monitor KPI's/SLA's
Manage the CAFM system
Monitor and escalate performance issues
Carry out performance reviews
Support the Facilities Management teams with operational and contractor updates
Manage a small FM Helpdesk/Scheduling team
Attend meetings with senior Facilities Management teams and customers
Train, support and develop the teamYou will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience.
This is a fantastic contract with an exceptional hardworking and friendly team. Please do apply with your CV or contact me (Hayley Evans/PSR Solutions) directly
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Sep 15, 2022
Permanent
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Sep 15, 2022
Permanent
Helpdesk Administrator:
I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site.
Benefits:
Up to £30k salary
Opportunity to work for one of the city's leading companies
Great company benefits
Standard Monday to Friday schedule
Responsibilities
Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports
Provide day-to-day management of the CAFM system
Monitor and manage outstanding job sheets to keep all paperwork up to date
Liaise with technical staff, engineers, managers and clients
Provide exceptional customer service
Support with administration within the work environmentThe strongest candidate will have:
Previous experience in a helpdesk role
Strong IT skills
Experience with CAFM and Microsoft packages
Enthusiastic attitude to work
Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Mobile Facilities Assistant
Location; Kingston
Full-time; Monday - Friday- 40 hrs
Contract/Temp - Permanent
Salary; from £19,500 to £21,500 per annum dependent on experience
Working for a large and well-established Facilities Maintenance Company on a local authority contract. We are looking for a FM Assistant to join to exciting contract based in Kingston.
Duties Include;
Porterage duties (Moves & changes, furniture management & moves, etc)
Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner
Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.
Comply fully with Health, Safety & Environmental policies.
General janitorial duties as requested
Minor building fabric repairs
Minor decorating tasks
Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc)
Set up tables and chairs according to floor plans for all events
Ensuring all areas are kept clean, tidy, well stocked and ready for business.It is a condition of this assignment that workers must provide proof of full Covid-19 vaccination (with both doses received at least 14 days prior to commencing the assignment)
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community
Jan 21, 2022
Mobile Facilities Assistant
Location; Kingston
Full-time; Monday - Friday- 40 hrs
Contract/Temp - Permanent
Salary; from £19,500 to £21,500 per annum dependent on experience
Working for a large and well-established Facilities Maintenance Company on a local authority contract. We are looking for a FM Assistant to join to exciting contract based in Kingston.
Duties Include;
Porterage duties (Moves & changes, furniture management & moves, etc)
Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner
Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.
Comply fully with Health, Safety & Environmental policies.
General janitorial duties as requested
Minor building fabric repairs
Minor decorating tasks
Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc)
Set up tables and chairs according to floor plans for all events
Ensuring all areas are kept clean, tidy, well stocked and ready for business.It is a condition of this assignment that workers must provide proof of full Covid-19 vaccination (with both doses received at least 14 days prior to commencing the assignment)
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community
Anderselite are working on behalf of a leading construction, facilities management and property developer to recruit a FM Helpdesk Operator into their FM division in Salford.
Reporting to the FM Helpdesk Manager, you will be responsible for updating and maintaining records effectively within a helpdesk operation.
Duties:
• Managing the upkeep of the quotation process, by issuing the quote number, typing and filing the quote, and request updates for any outstanding quotations.
• Co-ordinating with clients
• Dealing with Suppliers and Sub-contractors
• Maintaining an accurate log of all preventative and reactive works
• Preparation and typing of quotations, and updating of correspondence files
• Co-ordinating telephone and day to day enquiries relating to the portfolio onto the helpdesk through CAFM system.
• Management of sub-contractors records on the portfolio, raising orders for ad-hoc and specialist works requests.
• Liaising with Help Desk and disseminating information relating to call-outs and collation of call out rota
• Raising purchase orders and receipt of goods to site on the instruction of the management team, and maintain in good order the systems for effective financial monitoring.
• Collation of paperwork regarding accident reports and site audits/inspections
• Adhere to documented management systems
• Support and back up for other help desk operators.
The candidate:
• Motivated individual and team player
• Excellent customer service skills with experience developing positive relationships with key client contacts
• Experience on the telephone with a good telephone manner
• Working knowledge of Microsoft Office Software - Word, Excel, PowerPoint
• Experience working with CAFM systems - Concept would be an advantage
• Excellent organisation skills and able to prioritize own workload
• Good communication skills at all levels
• Excellent attention to deail
• Able to work to own initiative
In return you will receive an attractive and competitive salary dependent on experience plus benefits package, you will also receive further personal growth and development of your career!
For more information on this role. please contact me directly on (phone number removed) or send me your CV - (url removed)
Oct 08, 2021
Permanent
Anderselite are working on behalf of a leading construction, facilities management and property developer to recruit a FM Helpdesk Operator into their FM division in Salford.
Reporting to the FM Helpdesk Manager, you will be responsible for updating and maintaining records effectively within a helpdesk operation.
Duties:
• Managing the upkeep of the quotation process, by issuing the quote number, typing and filing the quote, and request updates for any outstanding quotations.
• Co-ordinating with clients
• Dealing with Suppliers and Sub-contractors
• Maintaining an accurate log of all preventative and reactive works
• Preparation and typing of quotations, and updating of correspondence files
• Co-ordinating telephone and day to day enquiries relating to the portfolio onto the helpdesk through CAFM system.
• Management of sub-contractors records on the portfolio, raising orders for ad-hoc and specialist works requests.
• Liaising with Help Desk and disseminating information relating to call-outs and collation of call out rota
• Raising purchase orders and receipt of goods to site on the instruction of the management team, and maintain in good order the systems for effective financial monitoring.
• Collation of paperwork regarding accident reports and site audits/inspections
• Adhere to documented management systems
• Support and back up for other help desk operators.
The candidate:
• Motivated individual and team player
• Excellent customer service skills with experience developing positive relationships with key client contacts
• Experience on the telephone with a good telephone manner
• Working knowledge of Microsoft Office Software - Word, Excel, PowerPoint
• Experience working with CAFM systems - Concept would be an advantage
• Excellent organisation skills and able to prioritize own workload
• Good communication skills at all levels
• Excellent attention to deail
• Able to work to own initiative
In return you will receive an attractive and competitive salary dependent on experience plus benefits package, you will also receive further personal growth and development of your career!
For more information on this role. please contact me directly on (phone number removed) or send me your CV - (url removed)
The Facilities/ Mechanical Technicians are responsible for developing, providing and maintaining a high standard of building fabric services throughout all Foster+Partners’ offices, property and various site offices. The facilities team provide a high level of support to our Global Award Winning Practice, we pride ourselves on customer service and continuously seek opportunities for innovation and improvement.
Role definition Job Title: Facilities Technician, Mechanical Maintenance
Reporting to: Facilities Manager on a day to day basis and ultimately to the Head of Facilities
Responsibilities
Develop, provide and maintain a high standard of building fabric services throughout all Foster+Partners’ offices and property and various site offices, as required from time to time whilst continuously seeking opportunities for improvement
Knowledge of Fan coil units and AHU’s, BMS monitoring, Legionella awareness (basic understanding), monitoring of building temperatures and air quality and awareness of plant room areas and their basic upkeep
Undertake planned and unplanned maintenance tasks on building fabric systems
Carry out minor project, decorating, plumbing and project management works as required
Respond to Facilities Help Desk requests, providing a professional and timely service
Supervise specialist maintenance and installation contractors, both within and outside normal working hours
Source, order and cost materials and parts as required.
To set up service providers, order all materials and update all stock levels throughout.
Thorough knowledge of and compliance with Foster+Partners procedures and standards
To administer all work request from the Service Now helpdesk to all Facilities technicians. Completion of all SLA’s and closing of task within the helpdesk
Administer all aspects of the Service Now PPM module and to control, issue and close the contractor’s side of the PPM.
To administer and log all access equipment utilised with all Foster+Partners sites and issue with tags for health and safety compliance.
Work closely with all team members to understand workloads.
Attend weekly briefing meeting with Maintenance Supervisor / Manager for project work, workload discussions and any issues operating to the team
Qualities and skills required
Able to demonstrate ability to undertake the above responsibilities
Previous experience and or related qualifications in maintenance work, particularly in building fabric/joinery/carpentry/plumbing would be an advantage.
Pro-active, and able to work on own initiative and under minimal supervision with consistent attention to detail
Good written and verbal communication skills - articulate and diplomatic manner
Excellent interpersonal skills, able to work independently and as part of an effective team
Able to deal with people at all levels both internally and externally as there is a requirement to liaise with contractors and internal staff
Previous experience in dealing with customers
Ability to prioritise tasks and manage time effectively
Resilient to cope with conflicting demands and able to prioritise duties and work under pressure while remaining calm and resilient at all times
Be self-motivated, enthusiastic, flexible and helpful
Physically able to carry out the responsibilities of the role
Discretion, confidentiality and loyalty
Ability to work the hours required of the position which are 40 hours per week which will be variable and dependent on project requirements. The standard hours will vary between 8.00 am and 7.00 pm Monday to Friday and will on occasions include weekends
Although notice will be given where possible due to the nature of the position this may be required at short notice to deal with emergencies for example
To work within a team providing assistance to other trades to finalise all aspects of maintenance.
Nov 30, 2020
Full time
The Facilities/ Mechanical Technicians are responsible for developing, providing and maintaining a high standard of building fabric services throughout all Foster+Partners’ offices, property and various site offices. The facilities team provide a high level of support to our Global Award Winning Practice, we pride ourselves on customer service and continuously seek opportunities for innovation and improvement.
Role definition Job Title: Facilities Technician, Mechanical Maintenance
Reporting to: Facilities Manager on a day to day basis and ultimately to the Head of Facilities
Responsibilities
Develop, provide and maintain a high standard of building fabric services throughout all Foster+Partners’ offices and property and various site offices, as required from time to time whilst continuously seeking opportunities for improvement
Knowledge of Fan coil units and AHU’s, BMS monitoring, Legionella awareness (basic understanding), monitoring of building temperatures and air quality and awareness of plant room areas and their basic upkeep
Undertake planned and unplanned maintenance tasks on building fabric systems
Carry out minor project, decorating, plumbing and project management works as required
Respond to Facilities Help Desk requests, providing a professional and timely service
Supervise specialist maintenance and installation contractors, both within and outside normal working hours
Source, order and cost materials and parts as required.
To set up service providers, order all materials and update all stock levels throughout.
Thorough knowledge of and compliance with Foster+Partners procedures and standards
To administer all work request from the Service Now helpdesk to all Facilities technicians. Completion of all SLA’s and closing of task within the helpdesk
Administer all aspects of the Service Now PPM module and to control, issue and close the contractor’s side of the PPM.
To administer and log all access equipment utilised with all Foster+Partners sites and issue with tags for health and safety compliance.
Work closely with all team members to understand workloads.
Attend weekly briefing meeting with Maintenance Supervisor / Manager for project work, workload discussions and any issues operating to the team
Qualities and skills required
Able to demonstrate ability to undertake the above responsibilities
Previous experience and or related qualifications in maintenance work, particularly in building fabric/joinery/carpentry/plumbing would be an advantage.
Pro-active, and able to work on own initiative and under minimal supervision with consistent attention to detail
Good written and verbal communication skills - articulate and diplomatic manner
Excellent interpersonal skills, able to work independently and as part of an effective team
Able to deal with people at all levels both internally and externally as there is a requirement to liaise with contractors and internal staff
Previous experience in dealing with customers
Ability to prioritise tasks and manage time effectively
Resilient to cope with conflicting demands and able to prioritise duties and work under pressure while remaining calm and resilient at all times
Be self-motivated, enthusiastic, flexible and helpful
Physically able to carry out the responsibilities of the role
Discretion, confidentiality and loyalty
Ability to work the hours required of the position which are 40 hours per week which will be variable and dependent on project requirements. The standard hours will vary between 8.00 am and 7.00 pm Monday to Friday and will on occasions include weekends
Although notice will be given where possible due to the nature of the position this may be required at short notice to deal with emergencies for example
To work within a team providing assistance to other trades to finalise all aspects of maintenance.
Construction Recruitment
Cambridge , Cambridgeshire
We are looking to recruit a Facilities Manager for our client a professional services business based in Cambridgeshire. You will play an integral role in the development of the facilities management offering of the business as they seek to grow their portfolio of national clients. You will support the business development team in a role of subject matter expert on all bids and take responsibility for the full lifecycle of FM service delivery.
As the Facilities Manager you will be responsible for the facilities management, where you will be expected to grow and manage a team of professionals with a focus on service excellence. As the team grows you will co-ordinate the production of performance reports, analysis of the results and appropriate action to ensure continuous improvement and present all reports to the Head of Department.
Reporting to the Head of Facilities Management, the role is to ensure that the estate is maintained and managed to ensure compliance and a high standard of service, with a focus on value for money at all times.
Main duties and key responsibilities
Overall responsibility for each building’s fabric and facilities
Maintaining statutory compliance
Production of annual service charge budgets
Management of spend against budget (with variance reporting)
Procurement of planned and reactive contractors
Contract management
Performance evaluation of service providers
Regular inspections
Evaluation of facilities
Planning, implementing & monitoring standards
Liaison with tenants
Insurance claims
Project Management
Auditing health, safety & welfare facilities & facilities services
Trouble-shooting
Oversight of jobs administered by the FM Helpdesk
Skill & Experience
NEBOSH Diploma preferred
Relevant professional qualifications (e.g. IWFM/MRICS)
Strong communication skills
Strong customer service ethos
Significant relevant Facilities Management experience including portfolio and budget responsibility
Employee Benefits
Competitive salary
Company car or car allowance
Company pension scheme
Subsidised gym membership
Perkbox (vouchers and discounts on shopping and entertainment)
Cycle to work scheme
This is an exciting opportunity to develop a career in a professional environment with a focus on quality of customer service and strong financial and legislative controls.
Nov 25, 2020
Full time
We are looking to recruit a Facilities Manager for our client a professional services business based in Cambridgeshire. You will play an integral role in the development of the facilities management offering of the business as they seek to grow their portfolio of national clients. You will support the business development team in a role of subject matter expert on all bids and take responsibility for the full lifecycle of FM service delivery.
As the Facilities Manager you will be responsible for the facilities management, where you will be expected to grow and manage a team of professionals with a focus on service excellence. As the team grows you will co-ordinate the production of performance reports, analysis of the results and appropriate action to ensure continuous improvement and present all reports to the Head of Department.
Reporting to the Head of Facilities Management, the role is to ensure that the estate is maintained and managed to ensure compliance and a high standard of service, with a focus on value for money at all times.
Main duties and key responsibilities
Overall responsibility for each building’s fabric and facilities
Maintaining statutory compliance
Production of annual service charge budgets
Management of spend against budget (with variance reporting)
Procurement of planned and reactive contractors
Contract management
Performance evaluation of service providers
Regular inspections
Evaluation of facilities
Planning, implementing & monitoring standards
Liaison with tenants
Insurance claims
Project Management
Auditing health, safety & welfare facilities & facilities services
Trouble-shooting
Oversight of jobs administered by the FM Helpdesk
Skill & Experience
NEBOSH Diploma preferred
Relevant professional qualifications (e.g. IWFM/MRICS)
Strong communication skills
Strong customer service ethos
Significant relevant Facilities Management experience including portfolio and budget responsibility
Employee Benefits
Competitive salary
Company car or car allowance
Company pension scheme
Subsidised gym membership
Perkbox (vouchers and discounts on shopping and entertainment)
Cycle to work scheme
This is an exciting opportunity to develop a career in a professional environment with a focus on quality of customer service and strong financial and legislative controls.
Associate Director Commercial Property management Birmingham
This opportunity is for a leading property consultancy out of their Birmingham office. 12 Months FTC paying up to £58k + car allowance + benefits etc. Working with a Director managing and assisting with the management of properties for some of their larger clients.
The role
The individual is to take immediate responsibility and ownership of managing their own clients and their buildings.
These may include overseas investors, UK Institutions and Property Companies.
Assist the Director in increasing the team’s fee income through new business and cross selling.
Support the Director in managing the team and the wider services, including Facilities Managers and Client Finance staff working on their instructions.
Undertaking regular service charge expenditure monitoring and reporting
Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports
Management of income arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc
Due diligence for acquisitions and disposals
Attending client meetings
Attendance and positive contributions at team and department meetings
What you need
Degree level qualification
RICS Qualified or equivalent work experience
Proven experience within a commercial property management department or similar, specifically with a Client facing background.
Managing Lease events, rent reviews and expiries
Dealing with tenant applications proactively
Good Landlord and Tenant knowledge
Property Management Accounting knowledge - Statements of Account, service charges, arrears recovery, etc
Good working knowledge of Microsoft Excel, Word and Outlook
Nov 24, 2020
Full time
Associate Director Commercial Property management Birmingham
This opportunity is for a leading property consultancy out of their Birmingham office. 12 Months FTC paying up to £58k + car allowance + benefits etc. Working with a Director managing and assisting with the management of properties for some of their larger clients.
The role
The individual is to take immediate responsibility and ownership of managing their own clients and their buildings.
These may include overseas investors, UK Institutions and Property Companies.
Assist the Director in increasing the team’s fee income through new business and cross selling.
Support the Director in managing the team and the wider services, including Facilities Managers and Client Finance staff working on their instructions.
Undertaking regular service charge expenditure monitoring and reporting
Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports
Management of income arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc
Due diligence for acquisitions and disposals
Attending client meetings
Attendance and positive contributions at team and department meetings
What you need
Degree level qualification
RICS Qualified or equivalent work experience
Proven experience within a commercial property management department or similar, specifically with a Client facing background.
Managing Lease events, rent reviews and expiries
Dealing with tenant applications proactively
Good Landlord and Tenant knowledge
Property Management Accounting knowledge - Statements of Account, service charges, arrears recovery, etc
Good working knowledge of Microsoft Excel, Word and Outlook
Concept
Responsibility for the day to day management and supervision of mobile engineering team to ensure operational performance of contracts within designated region. Ensuring efficient and high standard of delivery of services within contractual KPI’s through the mobile engineering team, co-ordination with helpdesk. Develop mobile engineers while acting as the first point of escalation for Account/Contract Managers and Helpdesk.
Key elements to successfully carrying out the role will be:
A professional and friendly disposition.
Ability to work through a technical problem to resolution.
Ability to supervise and manage a team in delivering world class service to clients.
A good commercial understanding of both contracts and overall business requirements.
A ‘can do attitude’ ethos to ensure that all tasks within your team’s capabilities that can be achieved while on site are completed in a timely manner.
Key Responsibilities and Accountabilities
QSHE
My client is committed to the very highest standards with regards to all aspects of Quality, Safety, Health and the Environment. The holder of this role will need to respect these requirements and endeavour to meet these very high standards.
Statutory Compliance
Ensure all statutory requirements are met and that there are no exposures to health & safety issues as they relate to the role
Provide a safe and healthy working environment, ensuring compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements as required.
General
Ensure that engineering teams are appropriately supervised, and comply with contractual commitments, and site operating processes.
Comply and co-operate with any reasonable request made by the Company to allow it to fulfil its legal and moral duties in respect of health and safety matters.
Conduct tasks in a safe manner and follow the requirements of any instructions or safe systems of work provided.
Ensure awareness of site procedures in addition to my clients own, and that any contradiction is covered by assessment and permission prior to proceeding with any work.
Ensure any other employees and/or sub-contractors under their direction are instructed in relation to any safe systems of work.
Report any hazards which cannot be rectified immediately to the appropriate person for action and if necessary take immediate remedial action to temporarily safeguard against the risk of injury or damage.
Ensure all accidents, dangerous occurrences or near misses which occur in area of responsibility are reported via the AIR-Line system, investigated and recorded.
Ensure no new equipment or substances are brought onto Company premises or obtained for use in the field, before permission has been granted and any necessary assessments have been conducted.
Attend health and safety meetings as and when requested.
Ensure that all personal protective equipment is used, maintained and stored in the correct manner.
Ensure all equipment and facilities under their control are maintained in safe working order without risk to health.
Ensure all defective equipment or facilities are repaired or replaced where necessary and that these items are taken out of use until such time as the repair or replacement has been carried out.
Ensure compliance with all emergency arrangements communicated to you
Task Management
The Mobile Service Delivery Manager is expected to uphold the highest standards and professionalism in all aspects of their work. A keen eye for detail and can do attitude is essential to ensure that our Planned and Reactive maintenance are completed to the highest standards and with an excellent ‘First Time Fix’ ratio.
To co-ordinate and manage the operations of the regional engineering teams ensuring full utilisation of all resource including call out rotas, holidays and sickness.
Ensure that planned maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations and agreed service level agreements.
Ensure that comprehensive maintenance records are kept utilising Concept, FSI Go and any other tool or system as may be in use from time to time
Ensure that adequate ‘stock’ of common spares is maintained as required to carry out routine tasks within the contracts.
Ensure additional spares are ordered in line with the company processes ensuring records are kept with associated Work Orders
Ensure timely closure of all WO’s (Planned and Reactive) ensuring all necessary details, records, receipts, certification, costs and hours are booked against the relevant tasks.
Supervise and support small installation works, repairs to building fabric, and handyman duties.
Training, Development and Qualifications
We care about the development of our Technical people and encourage them to learn and strive to become ‘capable of more’. We recognise increased skillsets and capabilities in key areas through additional payments for performing tasks that add value to our organisation
Act as mentor for Engineers in their Personal Development Plans.
Ensure that all qualifications required for the performance of the roles within the team are kept up to date at all times
Manage personnel files ensuring copies of any certificates of qualification are held within the personnel files as they may be required from time to time.
Complete any training deemed appropriate by the company including any on-line courses as well as those requiring physical attendance. These may include but not be limited to H&S, first aid, safe systems of work etc.
Agree with your line manager your personal goals and training requirements
Undertake the company appraisal process with your line manager annually with an interim 6 monthly review.
Undertake the company appraisal process with your team annually with an interim 6 monthly review.
Communication
Good, clear and timely communication is a key contributing factor to our success as a company both reputational and commercially.
Communicate promptly with the Helpdesk and contract management in all matters regarding the Work Order Process, including acceptance, attendance and completion of all tasks
Escalate via the Helpdesk or the Account Manager/ Director any issues that may arise that effect:
o A safe working environment
o Your ability to complete a task
o Your ability to perform your duties to the highest standards
o Issues or concerns about a team member
o Deficiencies in tools or equipment
o Any temporary fix that will need a re-visit
o Anything which you become aware of that will have an adverse effect on a Client
o Any issue which is detrimental to the good reputation of the company
Record Keeping
Ensure all relevant contractual documentation and paperwork is filed on the relevant platform (Concept or central drive) including but not limited to Task management, certification, invoices, quotes, and performance and Compliance information
Relationship Management
Develop and maintain excellent team relationships based on open and honest communication
Develop the team, coaching, mentoring and encouraging all team members
Act as Key Point of contact for all other managers concerning the delivery of work for the Clients or Client organisations
Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues
Personal Attributes
Adaptable to change
Commitment to my clients success
Flexible
Creative and effective reaction to operational issues
Good Team Player
Diligent and trusted to complete work to the highest standard
Person Specification
Qualifications
A suitable technical qualification commensurate with the role….
Experience
Technically qualified
Strong understanding of Technical Services Infrastructure.
Strong background in Technical Facilities Management with an electrical/ mechanical bias.
Minimum 3 years’ experience
Sound understanding of H&S, Environment, QA procedures, and experience of supervising and developing operational teams.
Broad knowledge of computerized FM and maintenance management systems.
Skills
Good level of IT skills – MS office and associated technical software.
Experience of supervising an engineering team to achieve the improvement in standards from Great to Brilliant.
Excellent verbal and written communication skills.
Ability to develop solutions to new problems as they arise, including effective planning and ‘win win’ solutions. Owning and maintaining issues, demonstrating management skills and capabilities.
Ability to influence and hold a position in a debate, commanding credibility and managing expectations attending contract client meetings representing his/her region.
An excellent team player and leader with the ability to “set the tone” for the team and drive all persons in a positive and proactive manner.
Attributes
• Proactive, flexible and willing attitude.
• Team player.
• Understands client’s business and drivers.
• Excellent communication skills at all levels.
Personal and Team
• Create, own and manage personal development plan.
• Maintain personal engineering knowledge in line with current standards and changing legislation.
• Manage all direct reports effectively in line with management responsibilities and HR policies and procedures.
• Ensure that adequately skilled and appropriate resources are available to meet the requirements for maintaining the relevant contracts.
• Able to work within a matrix management environment developing a team approach with all specialist support staff and direct reports as well as being able to contribute to overall team objectives.
• Effective communication.
• Manage Appraisal and Development program to include training and succession planning
Sep 09, 2020
Permanent
Concept
Responsibility for the day to day management and supervision of mobile engineering team to ensure operational performance of contracts within designated region. Ensuring efficient and high standard of delivery of services within contractual KPI’s through the mobile engineering team, co-ordination with helpdesk. Develop mobile engineers while acting as the first point of escalation for Account/Contract Managers and Helpdesk.
Key elements to successfully carrying out the role will be:
A professional and friendly disposition.
Ability to work through a technical problem to resolution.
Ability to supervise and manage a team in delivering world class service to clients.
A good commercial understanding of both contracts and overall business requirements.
A ‘can do attitude’ ethos to ensure that all tasks within your team’s capabilities that can be achieved while on site are completed in a timely manner.
Key Responsibilities and Accountabilities
QSHE
My client is committed to the very highest standards with regards to all aspects of Quality, Safety, Health and the Environment. The holder of this role will need to respect these requirements and endeavour to meet these very high standards.
Statutory Compliance
Ensure all statutory requirements are met and that there are no exposures to health & safety issues as they relate to the role
Provide a safe and healthy working environment, ensuring compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements as required.
General
Ensure that engineering teams are appropriately supervised, and comply with contractual commitments, and site operating processes.
Comply and co-operate with any reasonable request made by the Company to allow it to fulfil its legal and moral duties in respect of health and safety matters.
Conduct tasks in a safe manner and follow the requirements of any instructions or safe systems of work provided.
Ensure awareness of site procedures in addition to my clients own, and that any contradiction is covered by assessment and permission prior to proceeding with any work.
Ensure any other employees and/or sub-contractors under their direction are instructed in relation to any safe systems of work.
Report any hazards which cannot be rectified immediately to the appropriate person for action and if necessary take immediate remedial action to temporarily safeguard against the risk of injury or damage.
Ensure all accidents, dangerous occurrences or near misses which occur in area of responsibility are reported via the AIR-Line system, investigated and recorded.
Ensure no new equipment or substances are brought onto Company premises or obtained for use in the field, before permission has been granted and any necessary assessments have been conducted.
Attend health and safety meetings as and when requested.
Ensure that all personal protective equipment is used, maintained and stored in the correct manner.
Ensure all equipment and facilities under their control are maintained in safe working order without risk to health.
Ensure all defective equipment or facilities are repaired or replaced where necessary and that these items are taken out of use until such time as the repair or replacement has been carried out.
Ensure compliance with all emergency arrangements communicated to you
Task Management
The Mobile Service Delivery Manager is expected to uphold the highest standards and professionalism in all aspects of their work. A keen eye for detail and can do attitude is essential to ensure that our Planned and Reactive maintenance are completed to the highest standards and with an excellent ‘First Time Fix’ ratio.
To co-ordinate and manage the operations of the regional engineering teams ensuring full utilisation of all resource including call out rotas, holidays and sickness.
Ensure that planned maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations and agreed service level agreements.
Ensure that comprehensive maintenance records are kept utilising Concept, FSI Go and any other tool or system as may be in use from time to time
Ensure that adequate ‘stock’ of common spares is maintained as required to carry out routine tasks within the contracts.
Ensure additional spares are ordered in line with the company processes ensuring records are kept with associated Work Orders
Ensure timely closure of all WO’s (Planned and Reactive) ensuring all necessary details, records, receipts, certification, costs and hours are booked against the relevant tasks.
Supervise and support small installation works, repairs to building fabric, and handyman duties.
Training, Development and Qualifications
We care about the development of our Technical people and encourage them to learn and strive to become ‘capable of more’. We recognise increased skillsets and capabilities in key areas through additional payments for performing tasks that add value to our organisation
Act as mentor for Engineers in their Personal Development Plans.
Ensure that all qualifications required for the performance of the roles within the team are kept up to date at all times
Manage personnel files ensuring copies of any certificates of qualification are held within the personnel files as they may be required from time to time.
Complete any training deemed appropriate by the company including any on-line courses as well as those requiring physical attendance. These may include but not be limited to H&S, first aid, safe systems of work etc.
Agree with your line manager your personal goals and training requirements
Undertake the company appraisal process with your line manager annually with an interim 6 monthly review.
Undertake the company appraisal process with your team annually with an interim 6 monthly review.
Communication
Good, clear and timely communication is a key contributing factor to our success as a company both reputational and commercially.
Communicate promptly with the Helpdesk and contract management in all matters regarding the Work Order Process, including acceptance, attendance and completion of all tasks
Escalate via the Helpdesk or the Account Manager/ Director any issues that may arise that effect:
o A safe working environment
o Your ability to complete a task
o Your ability to perform your duties to the highest standards
o Issues or concerns about a team member
o Deficiencies in tools or equipment
o Any temporary fix that will need a re-visit
o Anything which you become aware of that will have an adverse effect on a Client
o Any issue which is detrimental to the good reputation of the company
Record Keeping
Ensure all relevant contractual documentation and paperwork is filed on the relevant platform (Concept or central drive) including but not limited to Task management, certification, invoices, quotes, and performance and Compliance information
Relationship Management
Develop and maintain excellent team relationships based on open and honest communication
Develop the team, coaching, mentoring and encouraging all team members
Act as Key Point of contact for all other managers concerning the delivery of work for the Clients or Client organisations
Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues
Personal Attributes
Adaptable to change
Commitment to my clients success
Flexible
Creative and effective reaction to operational issues
Good Team Player
Diligent and trusted to complete work to the highest standard
Person Specification
Qualifications
A suitable technical qualification commensurate with the role….
Experience
Technically qualified
Strong understanding of Technical Services Infrastructure.
Strong background in Technical Facilities Management with an electrical/ mechanical bias.
Minimum 3 years’ experience
Sound understanding of H&S, Environment, QA procedures, and experience of supervising and developing operational teams.
Broad knowledge of computerized FM and maintenance management systems.
Skills
Good level of IT skills – MS office and associated technical software.
Experience of supervising an engineering team to achieve the improvement in standards from Great to Brilliant.
Excellent verbal and written communication skills.
Ability to develop solutions to new problems as they arise, including effective planning and ‘win win’ solutions. Owning and maintaining issues, demonstrating management skills and capabilities.
Ability to influence and hold a position in a debate, commanding credibility and managing expectations attending contract client meetings representing his/her region.
An excellent team player and leader with the ability to “set the tone” for the team and drive all persons in a positive and proactive manner.
Attributes
• Proactive, flexible and willing attitude.
• Team player.
• Understands client’s business and drivers.
• Excellent communication skills at all levels.
Personal and Team
• Create, own and manage personal development plan.
• Maintain personal engineering knowledge in line with current standards and changing legislation.
• Manage all direct reports effectively in line with management responsibilities and HR policies and procedures.
• Ensure that adequately skilled and appropriate resources are available to meet the requirements for maintaining the relevant contracts.
• Able to work within a matrix management environment developing a team approach with all specialist support staff and direct reports as well as being able to contribute to overall team objectives.
• Effective communication.
• Manage Appraisal and Development program to include training and succession planning
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Sep 09, 2020
Permanent
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Facilities Services Manager
Role Purpose
This role is responsible for managing all aspects of operational delivery and client relationships for a portfolio of Retail client locations. You will have full responsibility for any Facilities & Workplace services, your clients’ satisfaction and service experience, and the commercial performance of each location.
Part of a strong team reporting to the Director of Operations, you will deliver to your clients’ agreed specification, but also look beyond this to take all opportunities to demonstrate Instant as a best in class, complete property solution. You will network within your clients’ organisation to achieve excellent relationships, delivering Instant’s values and keeping a firm focus on the statutory and commercial aspects of each contract. You will drive opportunities to create client satisfaction, innovation and profitability.
Key responsibilities
Ensure all hard & soft Facilities services are delivered to specification, and planned/reactive activities meet SLAs and agreed process, cost & reporting requirements. Make interventions as required.
Create excellent relationships with outsourced or client’s suppliers, driving performance, communication and motivation, despite the challenges which will arise in a Retail portfolio.
Own the performance of all building and service-specific Compliance activities (incl remedial actions)
Proactively address service issues, complaints/escalations or failed visits, including agreeing action plans with all stakeholders as needed
Manage landlord services & third party/tenant relationships; ensure service charge obligations are met.
Deliver to an Account Management Plan: develop client relationships with decision makers/influencers creating trust and ease of business.
Be highly visible across your portfolio. Proactively seek to improve the working environment via ongoing visits and remote engagement. Act on all feedback & observations.
Coordinate & support onsite inspections/assessments (Fire Risk Assessment, Cleaning audits etc.)
Support incident management, including out of hours on a rotation basis: Take ownership for client communication, service providers’ response and any Incident Reports/handover notes.
Provide accurate and useful monthly/quarterly internal/external reporting.
Responsibility for commercial activity on your portfolio: Review and scrutinise all costs, assess value, need and priority. Seek approval from clients for recharges with confidence and understanding.
Identify opportunities for selling additional services and facilitate their implementation.
Support client H&S activities (H&S Audits, Participation in H&S committee, Accident Investigation etc.)
Ensure adherence to all regulatory Compliance and H&S requirements.
Background and experience
Superior client relationship management skills, with an awareness of Account Management principles.
Great hard & soft Facilities Management experience essential. Working technical knowledge expected.
Experience in managing effective and positive relationships with outsourced suppliers, Helpdesk etc
Good working knowledge of H&S in the workplace is essential.
Experience of property operations in a Retail environment advantageous.
Previous incident management experience/responsibility would be advantageous.
Experience of creating operational reports for external stakeholders
Key skills and competencies
Excellent relationship building skills, with the ability to challenge, influence and give advice to clients.
You are able to create positive working relationships at all levels with internal and external parties.
You are proactive, flexible and hands on. Your problem-solving abilities inspire confidence & trust.
You can be depended on in an emergency, keeping a cool head to coordinate an incident response.
You will be open to travel and flexible to changing priorities. You are able to manage multiple tasks and prioritise workload effectively, particularly across multiple locations
You take ownership for your output, results and client feedback
Good commercial acumen. You will be required to take ownership of financial matters for your clients.
Engaging personality, with confidence in your abilities but a willingness to learn & improve
Measures of success
Client satisfaction/feedback
Managing planned and reactive work on your portfolio within SLAs/KPI’s
Revenue generation / commercial management
Delivery to Account management plan
Delivery to Supplier performance framework
The details
Salary: We pay salaries to reflect the previous experience required, and responsibility sought for the role.
Driving: This role will require you to have a clean driving license and insure your own vehicle for business purposes. Parking costs will be reimbursed and Company mileage will be paid via Expenses at 45p per mile
Sep 04, 2020
Full time
Facilities Services Manager
Role Purpose
This role is responsible for managing all aspects of operational delivery and client relationships for a portfolio of Retail client locations. You will have full responsibility for any Facilities & Workplace services, your clients’ satisfaction and service experience, and the commercial performance of each location.
Part of a strong team reporting to the Director of Operations, you will deliver to your clients’ agreed specification, but also look beyond this to take all opportunities to demonstrate Instant as a best in class, complete property solution. You will network within your clients’ organisation to achieve excellent relationships, delivering Instant’s values and keeping a firm focus on the statutory and commercial aspects of each contract. You will drive opportunities to create client satisfaction, innovation and profitability.
Key responsibilities
Ensure all hard & soft Facilities services are delivered to specification, and planned/reactive activities meet SLAs and agreed process, cost & reporting requirements. Make interventions as required.
Create excellent relationships with outsourced or client’s suppliers, driving performance, communication and motivation, despite the challenges which will arise in a Retail portfolio.
Own the performance of all building and service-specific Compliance activities (incl remedial actions)
Proactively address service issues, complaints/escalations or failed visits, including agreeing action plans with all stakeholders as needed
Manage landlord services & third party/tenant relationships; ensure service charge obligations are met.
Deliver to an Account Management Plan: develop client relationships with decision makers/influencers creating trust and ease of business.
Be highly visible across your portfolio. Proactively seek to improve the working environment via ongoing visits and remote engagement. Act on all feedback & observations.
Coordinate & support onsite inspections/assessments (Fire Risk Assessment, Cleaning audits etc.)
Support incident management, including out of hours on a rotation basis: Take ownership for client communication, service providers’ response and any Incident Reports/handover notes.
Provide accurate and useful monthly/quarterly internal/external reporting.
Responsibility for commercial activity on your portfolio: Review and scrutinise all costs, assess value, need and priority. Seek approval from clients for recharges with confidence and understanding.
Identify opportunities for selling additional services and facilitate their implementation.
Support client H&S activities (H&S Audits, Participation in H&S committee, Accident Investigation etc.)
Ensure adherence to all regulatory Compliance and H&S requirements.
Background and experience
Superior client relationship management skills, with an awareness of Account Management principles.
Great hard & soft Facilities Management experience essential. Working technical knowledge expected.
Experience in managing effective and positive relationships with outsourced suppliers, Helpdesk etc
Good working knowledge of H&S in the workplace is essential.
Experience of property operations in a Retail environment advantageous.
Previous incident management experience/responsibility would be advantageous.
Experience of creating operational reports for external stakeholders
Key skills and competencies
Excellent relationship building skills, with the ability to challenge, influence and give advice to clients.
You are able to create positive working relationships at all levels with internal and external parties.
You are proactive, flexible and hands on. Your problem-solving abilities inspire confidence & trust.
You can be depended on in an emergency, keeping a cool head to coordinate an incident response.
You will be open to travel and flexible to changing priorities. You are able to manage multiple tasks and prioritise workload effectively, particularly across multiple locations
You take ownership for your output, results and client feedback
Good commercial acumen. You will be required to take ownership of financial matters for your clients.
Engaging personality, with confidence in your abilities but a willingness to learn & improve
Measures of success
Client satisfaction/feedback
Managing planned and reactive work on your portfolio within SLAs/KPI’s
Revenue generation / commercial management
Delivery to Account management plan
Delivery to Supplier performance framework
The details
Salary: We pay salaries to reflect the previous experience required, and responsibility sought for the role.
Driving: This role will require you to have a clean driving license and insure your own vehicle for business purposes. Parking costs will be reimbursed and Company mileage will be paid via Expenses at 45p per mile
A client of mine who is a Leading Housing Association is looking for a Facilities and Workplace manager to deliver an effective, value for money and compliant Workplace Management service, with a strong focus on providing excellent customer service.
Responsibilities
Deliver a workplace management service which is compliant with current legislative requirements and meets agreed business priorities and objectives. Provide management information relating to the compliance at sites within your division.
Responsible for ensuring that we aim for 100% compliance within your division. Responding and reporting on weekly, monthly and quarterly compliance reporting to Head Of Workplace Management.
Manage the team in division to deliver an effective service with customer focused behaviours and a pro-active approach. Performance of team members to be managed through goal setting, continuous improvement, ongoing assessment and coaching. Ensure that monthly catch ups and quarterly check in meetings are held with your teams.
East division - ensure that we have a first class Front of House Reception service offering a centralised support service for the whole team.
Manage the Helpdesk to ensure increased customer satisfaction and service improvement. Report/respond on performance and statistics as required for own division.
Deliver approved workplace management projects, tasks and tenders, working closely with the Head Of Workplace Manager and other Workplaces Managers as required.
Update and deliver the workplace management Annual Maintenance Plan (AMP) and Forward Maintenance Plan (FMP) for own division.
Working with the upgraded asset management system, ensure that the data base is updated with any fabric changes to the buildings within own division.
Experience within a similar position would be advantageous. For a full copy of the Job description or for more information please call Charlie on (phone number removed) or email an updated version of your CV to
stride is acting as an Employment Agency in relation to this vacancy
Aug 14, 2020
A client of mine who is a Leading Housing Association is looking for a Facilities and Workplace manager to deliver an effective, value for money and compliant Workplace Management service, with a strong focus on providing excellent customer service.
Responsibilities
Deliver a workplace management service which is compliant with current legislative requirements and meets agreed business priorities and objectives. Provide management information relating to the compliance at sites within your division.
Responsible for ensuring that we aim for 100% compliance within your division. Responding and reporting on weekly, monthly and quarterly compliance reporting to Head Of Workplace Management.
Manage the team in division to deliver an effective service with customer focused behaviours and a pro-active approach. Performance of team members to be managed through goal setting, continuous improvement, ongoing assessment and coaching. Ensure that monthly catch ups and quarterly check in meetings are held with your teams.
East division - ensure that we have a first class Front of House Reception service offering a centralised support service for the whole team.
Manage the Helpdesk to ensure increased customer satisfaction and service improvement. Report/respond on performance and statistics as required for own division.
Deliver approved workplace management projects, tasks and tenders, working closely with the Head Of Workplace Manager and other Workplaces Managers as required.
Update and deliver the workplace management Annual Maintenance Plan (AMP) and Forward Maintenance Plan (FMP) for own division.
Working with the upgraded asset management system, ensure that the data base is updated with any fabric changes to the buildings within own division.
Experience within a similar position would be advantageous. For a full copy of the Job description or for more information please call Charlie on (phone number removed) or email an updated version of your CV to
stride is acting as an Employment Agency in relation to this vacancy
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Aug 07, 2020
Permanent
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Static Facilities Technician
Loughborough
Circa £23,(Apply online only)
We are working with a national FM service provider that specialise in mechanical and electrical building services for various commercial and industrial market sectors.
Our client is currently looking to recruit a static facilities technician for one of their commercial sites in the Loughborough area.
The role will be entirely based at a single site, and the successful facilities technician will be responsible for the planned and reactive building services across the site.
Facilities Technician Duties:
The role will include a variety of tasks including the following:
Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc)
Monthly utilities meter readings
First line response to reactive repairs
Relamping of defective luminaries
Minor building fabric repairs
Minor decorating tasks
Minor plumbing repairs
Cleaning of toilet facilities and replenishment of consumables for the site
Other general cleaning or janitorial duties as requested
Supporting external landscaping and cleaning as required
Adhoc porterage duties (Moves & changes, furniture management & moves, etc)
Maintain accurate documentation of all assigned work orders
Comply fully with Health, Safety & Environmental policies.
Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner
Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.
Qualifications:
C&G/NVQ in Carpentry/Plumbing/Painting and Decorating/Building etc
Experience of building maintenance, handyperson or janitorial duties
Good understanding of health and safety requirements within a building environment
Have a proactive approach to maintenance and building management
If you are interested in this Facilities Technician vacancy please apply with your updated CV or for more information call Joe Campbell on (phone number removed)
Aug 07, 2020
Permanent
Static Facilities Technician
Loughborough
Circa £23,(Apply online only)
We are working with a national FM service provider that specialise in mechanical and electrical building services for various commercial and industrial market sectors.
Our client is currently looking to recruit a static facilities technician for one of their commercial sites in the Loughborough area.
The role will be entirely based at a single site, and the successful facilities technician will be responsible for the planned and reactive building services across the site.
Facilities Technician Duties:
The role will include a variety of tasks including the following:
Weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc)
Monthly utilities meter readings
First line response to reactive repairs
Relamping of defective luminaries
Minor building fabric repairs
Minor decorating tasks
Minor plumbing repairs
Cleaning of toilet facilities and replenishment of consumables for the site
Other general cleaning or janitorial duties as requested
Supporting external landscaping and cleaning as required
Adhoc porterage duties (Moves & changes, furniture management & moves, etc)
Maintain accurate documentation of all assigned work orders
Comply fully with Health, Safety & Environmental policies.
Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner
Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.
Qualifications:
C&G/NVQ in Carpentry/Plumbing/Painting and Decorating/Building etc
Experience of building maintenance, handyperson or janitorial duties
Good understanding of health and safety requirements within a building environment
Have a proactive approach to maintenance and building management
If you are interested in this Facilities Technician vacancy please apply with your updated CV or for more information call Joe Campbell on (phone number removed)