Summary HM Land Registry is a successful, high-performing, innovative organisation. For more than 150 years HM Land Registry (HMLR) has protected and guaranteed people's land and property rights by keeping and maintaining the Land Register for England and Wales. HMLR aims to become the world's leading land registry for speed, simplicity and an open approach to data. We have a highly motivated commercial team who work closely with stakeholders across the organisation, supporting a wide range of business-as-usual and Transformation priorities. We contribute commercial thinking to the organisational strategy and design, and champion commercial awareness and contract management capability at all levels of the organisation. The team have a strong culture of collaboration and learning, and you'll bring experience and leadership to help further develop the great people and practices that are already in place, both in the commercial team and the wider commercial community. This is a great opportunity to ensure that HMLR has the right strategic commercial advice and support for all aspects of our business. This role will include application of sound judgement and provision of advice at the most senior level on the commercial risks and opportunities HMLR faces and the ways these can be addressed. You will also lead the organisational approach to procurement and contract management, pragmatically balancing our risk appetite with a wide range of business priorities to ensure we operate in a legally sound and value for money manner. You will be assigned to a contractual 'home' office, but we believe that a blended approach to where you work - with some time in the office and some time at home - may give you an improved experience and has clear business benefits to us. So while there may be role or team activities that are more efficiently done on site in the office and will require your attendance, we enable individual choice where we can, within the context of meeting customer and business needs. This means you are likely to have some input and choice about how and when you will work on site versus from home. Responsibilities This is a senior management position with significant board-level exposure leading HMLR's Commercial function. HMLR has a significant transformation programme as well as key business-as-usual services, and you will bring the ability to advise on strategic investment choices around outsourced delivery options, models and opportunities. You will build strong relationships with key stakeholders and lead a highly engaged Commercial team in working collaboratively alongside key organisational functions to deliver strong commercial outcomes for our business. You will provide expert advice on the commercial elements of the various programmes that underpin our business strategy. You will also act as head of profession, using your expertise to coach and mentor the team, build organisational commercial awareness and engage with the wider commercial contract management community, to ensure an effective and sustainable commercial capability is in place across HMLR. You will give strategic advice and guidance to budget holders, Directors and the Land Registry Board, while operating as a trusted advisor to the Executive Board, leading escalation, challenge and key activities in large contracts. You will be responsible for commercial governance, policy and best practice, to ensure compliance and value for money across an annual spend of approximately £80m and contract portfolio of over 250 contracts, with an aggregate value of circa £300m. You will also champion wider commercial thinking around future strategy, service models, and market influencing. You will provide assurance to the Accounting Officer regarding conduct of procurement and contract management activities, undertaking high value and strategic negotiations as needed. You will build strong working relationships with suppliers, other government departments, internal stakeholders including business partners to ensure business alignment. You will act as Commercial Head of Profession, leading a strong and capable commercial team of 20, maintaining high engagement and an inclusive culture, while ensuring the development of commercial expertise, commercial awareness and contract management capability. The Commercial team is split across our Croydon, Nottingham and Plymouth offices so this post could be based in any of these. Regular visits to the other offices will be required and wider travel for corporate events is also expected, based on business need. Responsibilities To be successful in this role you will be MCIPS qualified or hold a graduate procurement degree, OR other relevant commercial qualification (eg MBA, law and business degree), OR Government Commercial Function ADC at Associate Commercial Specialist grade A. You will be able to demonstrate significant experience held in a senior commercial post and have experience of managing a portfolio of procurement and contracts in a dynamic organisation, determining the overall commercial vision and strategy. You will have a working knowledge of good practice across a range of commercial activities including procurement, category management, contract management and commercial strategic advice, while having experience of working at Board level with senior stakeholders. You will have experience of managing and coaching a diverse team across several locations, driving a performance culture and achieving results, while providing strategic advice, making decisions with a focus on investment and value for money.
Oct 25, 2021
Full time
Summary HM Land Registry is a successful, high-performing, innovative organisation. For more than 150 years HM Land Registry (HMLR) has protected and guaranteed people's land and property rights by keeping and maintaining the Land Register for England and Wales. HMLR aims to become the world's leading land registry for speed, simplicity and an open approach to data. We have a highly motivated commercial team who work closely with stakeholders across the organisation, supporting a wide range of business-as-usual and Transformation priorities. We contribute commercial thinking to the organisational strategy and design, and champion commercial awareness and contract management capability at all levels of the organisation. The team have a strong culture of collaboration and learning, and you'll bring experience and leadership to help further develop the great people and practices that are already in place, both in the commercial team and the wider commercial community. This is a great opportunity to ensure that HMLR has the right strategic commercial advice and support for all aspects of our business. This role will include application of sound judgement and provision of advice at the most senior level on the commercial risks and opportunities HMLR faces and the ways these can be addressed. You will also lead the organisational approach to procurement and contract management, pragmatically balancing our risk appetite with a wide range of business priorities to ensure we operate in a legally sound and value for money manner. You will be assigned to a contractual 'home' office, but we believe that a blended approach to where you work - with some time in the office and some time at home - may give you an improved experience and has clear business benefits to us. So while there may be role or team activities that are more efficiently done on site in the office and will require your attendance, we enable individual choice where we can, within the context of meeting customer and business needs. This means you are likely to have some input and choice about how and when you will work on site versus from home. Responsibilities This is a senior management position with significant board-level exposure leading HMLR's Commercial function. HMLR has a significant transformation programme as well as key business-as-usual services, and you will bring the ability to advise on strategic investment choices around outsourced delivery options, models and opportunities. You will build strong relationships with key stakeholders and lead a highly engaged Commercial team in working collaboratively alongside key organisational functions to deliver strong commercial outcomes for our business. You will provide expert advice on the commercial elements of the various programmes that underpin our business strategy. You will also act as head of profession, using your expertise to coach and mentor the team, build organisational commercial awareness and engage with the wider commercial contract management community, to ensure an effective and sustainable commercial capability is in place across HMLR. You will give strategic advice and guidance to budget holders, Directors and the Land Registry Board, while operating as a trusted advisor to the Executive Board, leading escalation, challenge and key activities in large contracts. You will be responsible for commercial governance, policy and best practice, to ensure compliance and value for money across an annual spend of approximately £80m and contract portfolio of over 250 contracts, with an aggregate value of circa £300m. You will also champion wider commercial thinking around future strategy, service models, and market influencing. You will provide assurance to the Accounting Officer regarding conduct of procurement and contract management activities, undertaking high value and strategic negotiations as needed. You will build strong working relationships with suppliers, other government departments, internal stakeholders including business partners to ensure business alignment. You will act as Commercial Head of Profession, leading a strong and capable commercial team of 20, maintaining high engagement and an inclusive culture, while ensuring the development of commercial expertise, commercial awareness and contract management capability. The Commercial team is split across our Croydon, Nottingham and Plymouth offices so this post could be based in any of these. Regular visits to the other offices will be required and wider travel for corporate events is also expected, based on business need. Responsibilities To be successful in this role you will be MCIPS qualified or hold a graduate procurement degree, OR other relevant commercial qualification (eg MBA, law and business degree), OR Government Commercial Function ADC at Associate Commercial Specialist grade A. You will be able to demonstrate significant experience held in a senior commercial post and have experience of managing a portfolio of procurement and contracts in a dynamic organisation, determining the overall commercial vision and strategy. You will have a working knowledge of good practice across a range of commercial activities including procurement, category management, contract management and commercial strategic advice, while having experience of working at Board level with senior stakeholders. You will have experience of managing and coaching a diverse team across several locations, driving a performance culture and achieving results, while providing strategic advice, making decisions with a focus on investment and value for money.
Response and Support Officer We are looking for a Response and Support Officer to help support vulnerable people to live independently, by providing a range of different services. You will be working for a leading provider of social care services across the East Midlands. Who provide care to over 1,600 individuals, both in the community and in specialist care accommodation. Position: Response and Support Officer Location: Nottingham Salary: £21,555 - £25,668 per annum Hours: 37 per week (full time) and permanent - As the service operates 24/7, you will be required to work on a rota basis which covers 24 hours a day, including weekends, Christmas and all bank holidays. Closing Date: Sunday 07 November 2021 Interviews: Tuesday 16 November 2021 About the role: As a Response and Support Officer you will monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors. You will also need to provide a range of wellbeing checks; either face to face or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services. In addition, you be required to help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns. As you can see, no two days will be the same - can you rise to the challenge? About you: To be successful in the role of Response and Support Officer You will be patient, with the ability to show empathy to callers. You will be able to work in a fast pace service, but remain calm, professional and be dedicated to help the most vulnerable customers. You will be motivated and be able to think outside the box and react efficiently and effectively in emergency situations. You will have experience of working in a customer facing team environment and experience of working in a telephone support service. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience. A valid driving licence is essential for this role. Above all, you will be passionate about supporting vulnerable people and have the organisations core values at heart. In Return: In exchange for the above you will receive a fantastic benefits package: c36.5 days leave a year with additional 2 days after 5 years' service Healthcare Cash Back Plan worth up to £1200 per year on your routine healthcare costs e.g. Dentist, opticians etc. Overtime available Pension contributions matched up to 7.5%; including life assurance £250 for successful referral of a friend as a Support Worker or a Care Assistant Great learning & development and qualification opportunities Free training Discounts and cashback at major retailers Access to employee advice line; with a 24-hour confidential advice service Support to achieve Health & Social Care Diploma Free enhanced DBS check Automatic pay increments every April following successful completion of probationary period As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. Other roles you may have experience of could include: Response Officer, Response and Support, Neighbourhood Response Officer, Protection Support Officer, Health Support, Initial Response Officer, Re-ablement Support Worker, Crisis Support, Rapid Response Care Assistant, etc.
Oct 22, 2021
Full time
Response and Support Officer We are looking for a Response and Support Officer to help support vulnerable people to live independently, by providing a range of different services. You will be working for a leading provider of social care services across the East Midlands. Who provide care to over 1,600 individuals, both in the community and in specialist care accommodation. Position: Response and Support Officer Location: Nottingham Salary: £21,555 - £25,668 per annum Hours: 37 per week (full time) and permanent - As the service operates 24/7, you will be required to work on a rota basis which covers 24 hours a day, including weekends, Christmas and all bank holidays. Closing Date: Sunday 07 November 2021 Interviews: Tuesday 16 November 2021 About the role: As a Response and Support Officer you will monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors. You will also need to provide a range of wellbeing checks; either face to face or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services. In addition, you be required to help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns. As you can see, no two days will be the same - can you rise to the challenge? About you: To be successful in the role of Response and Support Officer You will be patient, with the ability to show empathy to callers. You will be able to work in a fast pace service, but remain calm, professional and be dedicated to help the most vulnerable customers. You will be motivated and be able to think outside the box and react efficiently and effectively in emergency situations. You will have experience of working in a customer facing team environment and experience of working in a telephone support service. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience. A valid driving licence is essential for this role. Above all, you will be passionate about supporting vulnerable people and have the organisations core values at heart. In Return: In exchange for the above you will receive a fantastic benefits package: c36.5 days leave a year with additional 2 days after 5 years' service Healthcare Cash Back Plan worth up to £1200 per year on your routine healthcare costs e.g. Dentist, opticians etc. Overtime available Pension contributions matched up to 7.5%; including life assurance £250 for successful referral of a friend as a Support Worker or a Care Assistant Great learning & development and qualification opportunities Free training Discounts and cashback at major retailers Access to employee advice line; with a 24-hour confidential advice service Support to achieve Health & Social Care Diploma Free enhanced DBS check Automatic pay increments every April following successful completion of probationary period As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. Other roles you may have experience of could include: Response Officer, Response and Support, Neighbourhood Response Officer, Protection Support Officer, Health Support, Initial Response Officer, Re-ablement Support Worker, Crisis Support, Rapid Response Care Assistant, etc.
Support Worker Job type Permanent/Full-time Salary - £21,310 (inc £1,300 Unsocial Hours) per annum Hours - 35 (plus 5 hours paid lunch breaks) This is shift work on a rota - 8am - 4pm & 1pm - 9pm every other weekend Location - Nottingham Posts x 3 We don't just talk about achieving positive social change at Nacro. We do it everyday- challenging unfairness, dismantling barriers to progress and giving some of the most vulnerable people in society the best chance at a second change. So when people become homeless, face drug addiction or go into prison, we are on hand to help them get a good education, a job and a safe place to live. That puts our specialist Housing teams right at the heart of our success, and we are now looking for another key professional to help take our performance to the next level. Who are we looking for? Support Worker to provide housing related support to vulnerable young 16 - 21 yr olds with complex needs together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence. Previous supported housing experience and previous experience of working with young people. Duties and responsibilities include but are not limited to: Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required. Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements . Ensure that properties are always adequately equipped, maintained, furnished, and cleaned Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure . Minimise void time by taking a pro-active approach to ensure properties are re-let as soon as possible in line with targets. Your duties may vary from time to time within the broad remit of your role and grade You are required to undertake any such reasonable and appropriate duties. Car driver needed DBS check will be required for this role. For a full Role profile click here For details of Nacro excellent benefit click here To apply, please visit our website via the button below.
Oct 21, 2021
Full time
Support Worker Job type Permanent/Full-time Salary - £21,310 (inc £1,300 Unsocial Hours) per annum Hours - 35 (plus 5 hours paid lunch breaks) This is shift work on a rota - 8am - 4pm & 1pm - 9pm every other weekend Location - Nottingham Posts x 3 We don't just talk about achieving positive social change at Nacro. We do it everyday- challenging unfairness, dismantling barriers to progress and giving some of the most vulnerable people in society the best chance at a second change. So when people become homeless, face drug addiction or go into prison, we are on hand to help them get a good education, a job and a safe place to live. That puts our specialist Housing teams right at the heart of our success, and we are now looking for another key professional to help take our performance to the next level. Who are we looking for? Support Worker to provide housing related support to vulnerable young 16 - 21 yr olds with complex needs together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence. Previous supported housing experience and previous experience of working with young people. Duties and responsibilities include but are not limited to: Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required. Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements . Ensure that properties are always adequately equipped, maintained, furnished, and cleaned Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure . Minimise void time by taking a pro-active approach to ensure properties are re-let as soon as possible in line with targets. Your duties may vary from time to time within the broad remit of your role and grade You are required to undertake any such reasonable and appropriate duties. Car driver needed DBS check will be required for this role. For a full Role profile click here For details of Nacro excellent benefit click here To apply, please visit our website via the button below.
The role We have a role that has become available to be part of our MOJ team at Amey. Working in a secure environment, you will be part of a team of engineers that demonstrate superb technical competency, delivering mission critical. This role will involve installing, maintaining, servicing and repairing electrical installations, circuits and wiring systems across the prison. HMP Whatton - New Lane, Whatton NG13 9FQ 39 hours Permanent This involves working weekends on a rota basis for which we pay an additional 15% shift allowance What will this role involve? Responsibility for installing all electrical equipment conforming to ASLEC and IEE 18th Edition wiring regulations across the prison Diagnose and replace failed components Carry out electrical inspection tests and install electrical equipment and wiring across the prison. Other maintenance tasks as required Responsibility for the security of plant, tools and materials Responsible for the safe use of vehicles if needed Responsibility for wearing all PPE Responsible for own health and safety and that of the public Responsible for achieving own performance targets What are we looking for? Amey will complete a DBS for you upon successful interview and prison security clearance will be required. Driving Licence desirable City & Guilds Part 2 and AM2, or equivalent, in Electrical Installation works 18th Edition Experience in reactive and planned electrical work Able to work at heights of up to 6 metres Able to work independently and use initiative Excellent communication skills (verbal/written) and be able to manage stakeholders at all levels Technical competencies What makes this role unique? You will test and inspect electrical installations across prison facilities in accordance with the 18th IEE wiring regulations as amended from time to time. This is a great opportunity to be a part of our successful and growing business. Why Amey? We're all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work. Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK's road and rail infrastructure, keep schools safe and clean, manage the UK's defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on. As one of us, you can really be you because your individuality is an asset. You're surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There'll be experiences as original as you are, in a career that can feel like many rolled into one. You'll be stretched but always supported. Whether it's working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you'll find what gets you out of bed in the morning at Amey. The Duke of Edinburgh's Gold Business Award Are you under 23 years old? Are you looking for a new challenge? Do you want to be the next rising star within Amey? Go the extra mile; gain new skills, push yourself physically, help others and explore new places. Gain friendships, experiences and memories that will last a lifetime - and have lots of fun too! The award is run over an 18-month period and there are five modules and an awards presentation included. Visit amey.co.uk/dofe for more information.
Oct 21, 2021
Full time
The role We have a role that has become available to be part of our MOJ team at Amey. Working in a secure environment, you will be part of a team of engineers that demonstrate superb technical competency, delivering mission critical. This role will involve installing, maintaining, servicing and repairing electrical installations, circuits and wiring systems across the prison. HMP Whatton - New Lane, Whatton NG13 9FQ 39 hours Permanent This involves working weekends on a rota basis for which we pay an additional 15% shift allowance What will this role involve? Responsibility for installing all electrical equipment conforming to ASLEC and IEE 18th Edition wiring regulations across the prison Diagnose and replace failed components Carry out electrical inspection tests and install electrical equipment and wiring across the prison. Other maintenance tasks as required Responsibility for the security of plant, tools and materials Responsible for the safe use of vehicles if needed Responsibility for wearing all PPE Responsible for own health and safety and that of the public Responsible for achieving own performance targets What are we looking for? Amey will complete a DBS for you upon successful interview and prison security clearance will be required. Driving Licence desirable City & Guilds Part 2 and AM2, or equivalent, in Electrical Installation works 18th Edition Experience in reactive and planned electrical work Able to work at heights of up to 6 metres Able to work independently and use initiative Excellent communication skills (verbal/written) and be able to manage stakeholders at all levels Technical competencies What makes this role unique? You will test and inspect electrical installations across prison facilities in accordance with the 18th IEE wiring regulations as amended from time to time. This is a great opportunity to be a part of our successful and growing business. Why Amey? We're all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work. Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK's road and rail infrastructure, keep schools safe and clean, manage the UK's defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on. As one of us, you can really be you because your individuality is an asset. You're surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There'll be experiences as original as you are, in a career that can feel like many rolled into one. You'll be stretched but always supported. Whether it's working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you'll find what gets you out of bed in the morning at Amey. The Duke of Edinburgh's Gold Business Award Are you under 23 years old? Are you looking for a new challenge? Do you want to be the next rising star within Amey? Go the extra mile; gain new skills, push yourself physically, help others and explore new places. Gain friendships, experiences and memories that will last a lifetime - and have lots of fun too! The award is run over an 18-month period and there are five modules and an awards presentation included. Visit amey.co.uk/dofe for more information.
Customer Service Officer Do you have a superb level of customer service and want the opportunity to develop your career? We are seeking a Customer Service Officer to work in a Property Services Customer Contact Department Location: Bulwell, Nottingham (Home and flexible working available) Salary: £22,763 to £26,672 per annum Hours: 35 per week, full time Closing Date: Wednesday 03 November 2021 Interview Date: Thursday 11 November 2021 About the role: The role of Customer Service Officer will involve you receiving telephone and email enquiries on a day-to-day basis from customers. On average the team take 1,000 calls and respond to 1,000 emails per week, so the role requires an excellent organiser who is able to prioritise and deliver effective outcomes. As a Customer Service Officer, you will be provided with a thorough in-depth induction and 1:1 training initially over the first four weeks in the office, so you feel confident and supported in your new role. Following this, you will have the option to work from home a few days a week once you are fully set up. Other duties will include but are not limited to: Diagnosing repairs, prioritising customer needs, and recording them in an appropriate manner Understanding any health and safety implications and ensure jobs are allocated the correct priority. Progressing all repairs issuing work to internal and external contractors as appropriate. Providing support and cover for all areas of the Customer Contact section as directed by the Customer Services Manager. Keeping customers happy! "We are well established team and we are excited for a new team member to join us. Our managers' listen and we feel we make a difference" - Current colleague. About you: As a Customer Service Officer, it is essential that you have demonstrable experience of working in a customer facing role. Knowledge of repairs, maintenance and NATFED schedule of rate codes is preferred. You will be a great listener and will be able to process information quickly and be able look at the wider picture to make decisions. You will need a good level of numeracy, literacy and IT skills are advantageous as you will be expected to provide a comprehensive customer service to internal and external customers daily. Experience of Outlook, Microsoft word and Microsoft Excel is essential although they are willing to get you up to speed with their fantastic training. You will have experience of telephone, front line and electronic repair requests, including dealing with the general public, tenants and external agencies and you will be able to accurately record information within agreed timescales. Moreover, you will have a good level of typing skills and someone who enjoys a challenge - we can guarantee you will never be bored! In Return: Benefits included with the role as an Customer Service Officer include: c36.5 days leave a year with additional 2 days after 5 years' service Healthcare Cash Back Plan worth up to £1,200 per year on your routine healthcare costs e.g. Dentist, opticians etc. Company Pension Scheme with contributions matched up to 7.5%; including life assurance Enhanced maternity/paternity/adoption pay £250 for successful referral of a friend/family member as a Care Assistant or Support Worker Employee Recognition Scheme with monetary rewards Great learning & development and qualification opportunities Paid to train Discounted bus passes and gym membership, discounts and cashback at major retailers Free access to employee Advice Line; with a 24-hour confidential advice service Opportunities to join several networking and support groups e.g. LGBT Ally, Ethnic Minority Network, become a diverse champion etc. Fantastic flexibility and a great work/life balance Opportunities to attend colleague social events As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We very much welcome previous experience working as Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, Customer Services, Customer Service Advisor, Contact Centre, Charity, Not for Profit, Customer Service, Call Handler, Adviser, Customer Service Adviser, Care Centre Adviser, Call Centre, Call Centre Advisor etc.
Oct 21, 2021
Full time
Customer Service Officer Do you have a superb level of customer service and want the opportunity to develop your career? We are seeking a Customer Service Officer to work in a Property Services Customer Contact Department Location: Bulwell, Nottingham (Home and flexible working available) Salary: £22,763 to £26,672 per annum Hours: 35 per week, full time Closing Date: Wednesday 03 November 2021 Interview Date: Thursday 11 November 2021 About the role: The role of Customer Service Officer will involve you receiving telephone and email enquiries on a day-to-day basis from customers. On average the team take 1,000 calls and respond to 1,000 emails per week, so the role requires an excellent organiser who is able to prioritise and deliver effective outcomes. As a Customer Service Officer, you will be provided with a thorough in-depth induction and 1:1 training initially over the first four weeks in the office, so you feel confident and supported in your new role. Following this, you will have the option to work from home a few days a week once you are fully set up. Other duties will include but are not limited to: Diagnosing repairs, prioritising customer needs, and recording them in an appropriate manner Understanding any health and safety implications and ensure jobs are allocated the correct priority. Progressing all repairs issuing work to internal and external contractors as appropriate. Providing support and cover for all areas of the Customer Contact section as directed by the Customer Services Manager. Keeping customers happy! "We are well established team and we are excited for a new team member to join us. Our managers' listen and we feel we make a difference" - Current colleague. About you: As a Customer Service Officer, it is essential that you have demonstrable experience of working in a customer facing role. Knowledge of repairs, maintenance and NATFED schedule of rate codes is preferred. You will be a great listener and will be able to process information quickly and be able look at the wider picture to make decisions. You will need a good level of numeracy, literacy and IT skills are advantageous as you will be expected to provide a comprehensive customer service to internal and external customers daily. Experience of Outlook, Microsoft word and Microsoft Excel is essential although they are willing to get you up to speed with their fantastic training. You will have experience of telephone, front line and electronic repair requests, including dealing with the general public, tenants and external agencies and you will be able to accurately record information within agreed timescales. Moreover, you will have a good level of typing skills and someone who enjoys a challenge - we can guarantee you will never be bored! In Return: Benefits included with the role as an Customer Service Officer include: c36.5 days leave a year with additional 2 days after 5 years' service Healthcare Cash Back Plan worth up to £1,200 per year on your routine healthcare costs e.g. Dentist, opticians etc. Company Pension Scheme with contributions matched up to 7.5%; including life assurance Enhanced maternity/paternity/adoption pay £250 for successful referral of a friend/family member as a Care Assistant or Support Worker Employee Recognition Scheme with monetary rewards Great learning & development and qualification opportunities Paid to train Discounted bus passes and gym membership, discounts and cashback at major retailers Free access to employee Advice Line; with a 24-hour confidential advice service Opportunities to join several networking and support groups e.g. LGBT Ally, Ethnic Minority Network, become a diverse champion etc. Fantastic flexibility and a great work/life balance Opportunities to attend colleague social events As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We very much welcome previous experience working as Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, Customer Services, Customer Service Advisor, Contact Centre, Charity, Not for Profit, Customer Service, Call Handler, Adviser, Customer Service Adviser, Care Centre Adviser, Call Centre, Call Centre Advisor etc.
HR Advisor - c£27-35k & study support - Notts/Lincs border/WFH This is an excellent opportunity to join a leading manufacturing organisation and HR team where your contribution can make a real difference. The role is a hybrid mix of being site based (3 days per week) and home based (2 days per week) with flexibility offered. The business is currently undergoing change and transformation and you will play a part in upskilling the management population who support c350 plant based employees to become more self sufficient by providing advice and coaching. Additional responsibilities include providing a professional HR service to the business in relation to all employee related issues through the employment cycle, from recruitment and retention, employee relations including disciplinary & grievance issues, through to exit. The ideal candidate will be a generalist HR professional with hands on ER expertise capable of supporting line managers to become more effective. The preferred sector is manufacturing or logistics/supply chain with a blue collar workforce. Also, it will be desirable that you will be either CIPD Level 5 or 7 qualified (or equivalent). Or where appropriate, study support could be offered.
Oct 19, 2021
Full time
HR Advisor - c£27-35k & study support - Notts/Lincs border/WFH This is an excellent opportunity to join a leading manufacturing organisation and HR team where your contribution can make a real difference. The role is a hybrid mix of being site based (3 days per week) and home based (2 days per week) with flexibility offered. The business is currently undergoing change and transformation and you will play a part in upskilling the management population who support c350 plant based employees to become more self sufficient by providing advice and coaching. Additional responsibilities include providing a professional HR service to the business in relation to all employee related issues through the employment cycle, from recruitment and retention, employee relations including disciplinary & grievance issues, through to exit. The ideal candidate will be a generalist HR professional with hands on ER expertise capable of supporting line managers to become more effective. The preferred sector is manufacturing or logistics/supply chain with a blue collar workforce. Also, it will be desirable that you will be either CIPD Level 5 or 7 qualified (or equivalent). Or where appropriate, study support could be offered.
Base Administrator Job type - Full time / Permanent Salary - £18,424 per annumHours - 35 hours per week( plus 5 hours paid lunch)The working hours will be flexiable- Monday-Friday Location - Nottingham The successful post-holder will work between home and Concord House Business Centre, Nottingham Road, Basford, Nottingham, NG7 7FF, when it is safe to return to working in offices. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? The Base Administrator will provide administrative support for the North and East England Housing area, who deliver intensive housing management services. The successful candidate will develop and accurately maintain electronic recording systems, ensuring that administrative procedures are carried out in accordance with Nacro requirements. Duties and Responsibilities include but are not limited to: -To accurately maintain the paperwork and electronic record systems. -To check and enter data into the organisation's MI systems and retrieve data as necessary. -Excellent organisational and planning skills and ability to deal with competing priorities and deadlines, working flexible with an outcome focussed mind set.- Ability to learn new systems and procedures and effectively apply them.- Use computerised systems to produce management reports and key MI. Demonstrable experience as an administrator, preferably related to similar activities with other public sector organisations or within the voluntary sector. For Details of Nacro's excellent benefits click here For a full role profile please click here Please Apply online
Oct 15, 2021
Full time
Base Administrator Job type - Full time / Permanent Salary - £18,424 per annumHours - 35 hours per week( plus 5 hours paid lunch)The working hours will be flexiable- Monday-Friday Location - Nottingham The successful post-holder will work between home and Concord House Business Centre, Nottingham Road, Basford, Nottingham, NG7 7FF, when it is safe to return to working in offices. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? The Base Administrator will provide administrative support for the North and East England Housing area, who deliver intensive housing management services. The successful candidate will develop and accurately maintain electronic recording systems, ensuring that administrative procedures are carried out in accordance with Nacro requirements. Duties and Responsibilities include but are not limited to: -To accurately maintain the paperwork and electronic record systems. -To check and enter data into the organisation's MI systems and retrieve data as necessary. -Excellent organisational and planning skills and ability to deal with competing priorities and deadlines, working flexible with an outcome focussed mind set.- Ability to learn new systems and procedures and effectively apply them.- Use computerised systems to produce management reports and key MI. Demonstrable experience as an administrator, preferably related to similar activities with other public sector organisations or within the voluntary sector. For Details of Nacro's excellent benefits click here For a full role profile please click here Please Apply online
Job type - Part time Salary - £23,552 per annum (pro rata) Hours - 24 hours per week (+ 5 hours paid lunch) Location - Nottingham Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to other people? And are you ready to make our society fairer and more inclusive for some of its most vulnerable members? Then it is time to build on these strengths as part of the thriving Nacro team. We positively change lives, strengthen communities, enhance social inclusion, and reduce crime and offending behaviour across the country. What is more, growing demand for our services means that we can offer you a career environment of exceptional variety and potential. Who are we looking for? An inspirational Landlord Support Officer who will be responsible for developing and maintaining relationships with landlords across the region. In this role you will work with landlords to understand challenges, concerns and barriers to housing Nacro service users. Duties and responsibilities include but are not limited to: To identify, develop, manage new relationships, sand maintain ongoing landlord relationships. Ensuring that landlords are held to account for any property management issues including repair and maintenance of properties that they are liable for. Provide advice and guidance to landlords to reduce barriers to engagement, including signposting to Criminal Records Support Service (CRSS). Develop and maintain a training package for landlords on engaging services as tenants. Our ideal candidate will be familiar with the local area, has a positive, flexible, and can-do attitude. Good IT skills are essential as is the ability to communicate with internal & external stake holders. Successful applicants will need to demonstrate a commitment to, and an understanding of equal opportunities, diversity and safeguarding. Travel will be required in this role and access to your own vehicle is essential A DBS check will be required for this role. For a full role profile please click here. To apply, please visit our website via the button below.
Oct 04, 2021
Full time
Job type - Part time Salary - £23,552 per annum (pro rata) Hours - 24 hours per week (+ 5 hours paid lunch) Location - Nottingham Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to other people? And are you ready to make our society fairer and more inclusive for some of its most vulnerable members? Then it is time to build on these strengths as part of the thriving Nacro team. We positively change lives, strengthen communities, enhance social inclusion, and reduce crime and offending behaviour across the country. What is more, growing demand for our services means that we can offer you a career environment of exceptional variety and potential. Who are we looking for? An inspirational Landlord Support Officer who will be responsible for developing and maintaining relationships with landlords across the region. In this role you will work with landlords to understand challenges, concerns and barriers to housing Nacro service users. Duties and responsibilities include but are not limited to: To identify, develop, manage new relationships, sand maintain ongoing landlord relationships. Ensuring that landlords are held to account for any property management issues including repair and maintenance of properties that they are liable for. Provide advice and guidance to landlords to reduce barriers to engagement, including signposting to Criminal Records Support Service (CRSS). Develop and maintain a training package for landlords on engaging services as tenants. Our ideal candidate will be familiar with the local area, has a positive, flexible, and can-do attitude. Good IT skills are essential as is the ability to communicate with internal & external stake holders. Successful applicants will need to demonstrate a commitment to, and an understanding of equal opportunities, diversity and safeguarding. Travel will be required in this role and access to your own vehicle is essential A DBS check will be required for this role. For a full role profile please click here. To apply, please visit our website via the button below.
Novax recruitment are currently on the lookout for a Health and Safety Advisor to join a well established and growing client of ours. Health & Safety Advisor - Lincolnshire / Nottinghamshire / Midlands As a result of their continued growth our client is currently seeking a Health & Safety Advisor to join their team in the Lincolnshire / Nottinghamshire / Midlands regions...... click apply for full job details
Oct 01, 2021
Full time
Novax recruitment are currently on the lookout for a Health and Safety Advisor to join a well established and growing client of ours. Health & Safety Advisor - Lincolnshire / Nottinghamshire / Midlands As a result of their continued growth our client is currently seeking a Health & Safety Advisor to join their team in the Lincolnshire / Nottinghamshire / Midlands regions...... click apply for full job details
Quantity Surveyor The Company East Midlands-based Groundworks company, specialising in Construction and Civils works for a broad client base. The Opportunity An opportunity for a Quantity Surveyor with a strong background in construction/ Civils, ideally with a main contractor, who can work autonomously on multiple projects, focussed around construction, brickworks, groundworks and tarmac...... click apply for full job details
Sep 10, 2021
Full time
Quantity Surveyor The Company East Midlands-based Groundworks company, specialising in Construction and Civils works for a broad client base. The Opportunity An opportunity for a Quantity Surveyor with a strong background in construction/ Civils, ideally with a main contractor, who can work autonomously on multiple projects, focussed around construction, brickworks, groundworks and tarmac...... click apply for full job details
Central Shopfitters Ltd
Nottingham, Nottinghamshire
£22,000 - £25,000 per annum / pro-rata dependant on qualifications & experience Based in New Basford with occasional travel and overnight stays. Central Shopfitters Ltd are a well established firm within the shopfitting industry based in New Basford, Nottingham. We have a proven track record of delivering projects to the highest standards to meet the needs of our leading brand clients...... click apply for full job details
Mar 10, 2021
Full time
£22,000 - £25,000 per annum / pro-rata dependant on qualifications & experience Based in New Basford with occasional travel and overnight stays. Central Shopfitters Ltd are a well established firm within the shopfitting industry based in New Basford, Nottingham. We have a proven track record of delivering projects to the highest standards to meet the needs of our leading brand clients...... click apply for full job details
Morrison Data Services
Nottingham, Nottinghamshire
M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations - and we're still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We are part of M Group Services, a £1.4 billion turnover business, with a wide and diverse field of operations that regular...... click apply for full job details
Mar 02, 2021
Full time
M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations - and we're still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We are part of M Group Services, a £1.4 billion turnover business, with a wide and diverse field of operations that regular...... click apply for full job details
Tarmac Surfacing Operative Nottinghamshire, Full time, Permanent £Competitive Our well-established Nottinghamshire based client is seeking an experienced Tarmac Surfacing Operative to join their busy team on a full time and permanent basis. ROLE AND RESPONSIBILITIES As Tarmac Surfacing Operative/Labourer your responsibilities will include, but are not limited to: Experience working within a tarmac layin...... click apply for full job details
Mar 01, 2021
Full time
Tarmac Surfacing Operative Nottinghamshire, Full time, Permanent £Competitive Our well-established Nottinghamshire based client is seeking an experienced Tarmac Surfacing Operative to join their busy team on a full time and permanent basis. ROLE AND RESPONSIBILITIES As Tarmac Surfacing Operative/Labourer your responsibilities will include, but are not limited to: Experience working within a tarmac layin...... click apply for full job details
M&E Quantity Surveyor - Construction Consultancy - Nottingham - £50-70k+ Your new company A Nottingham based construction consultancy are looking for an M&E Quantity Surveyor to join their established team of Surveyors and Project Managers. They work on a range of multi-million pound industrial, manufacturing and healthcare projects across the UK...... click apply for full job details
Mar 01, 2021
Full time
M&E Quantity Surveyor - Construction Consultancy - Nottingham - £50-70k+ Your new company A Nottingham based construction consultancy are looking for an M&E Quantity Surveyor to join their established team of Surveyors and Project Managers. They work on a range of multi-million pound industrial, manufacturing and healthcare projects across the UK...... click apply for full job details
