59 jobs found

Job Title: Tenant Liaison Officer Location: Canterbury - Kent Overview We re looking for a confident and outgoing individual to join the Water team as a Tenant Liaison Officer This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles. You ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you. Duties Appointment Booking Resident Engagement Internal Home Surveys CRM and Reporting Compliance and Safety Team Collaboration Requirements / Demonstrable Experience Minimum 2 years of customer-facing experience Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions Full UK driving license A clean license is preferred, and the role involves regular travel within a defined area Access to a personal vehicle with business use insurance Essential for fieldwork (mileage allowance provided) Clear DBS check (Disclosure and Barring Service) Required due to the nature of working in residential homes Basic IT skills If you feel like you would be a good fit for this job please apply today

I'm looking for a Customer Liasion Officer for a project in Social Housing Properties in Hereford for the next 6 months. The Customer Liasion Officer will be expected to: Collecting and delivering documents, keys, and small materials between sites and offices Acting as a Customer Liaison Officer, providing clear and professional communication Updating customers on delivery times, access arrangements, and any changes Ideally I'm looking to speak to a Customer Liasion Officer that has: Tenant Liasion Officer to have experience in social housing properties Experience as a TLO / CLO And in return, the Customer Liasion Officer will receive: 19.90 per hour Mileage covered Ongoing work If you're interested in this Customer Liasion Officer role, then please apply online or email/call (url removed) on (phone number removed)

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a social housing contractor working on upgrades with council housing stock throughout the Cambridgeshire area. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works, you will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. Essential Experience Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer £17-21 P/H Temp/Perm Car allowance Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving homes

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a social housing contractor working on upgrades with council housing stock throughout the Midlands. Based out of the Walsall office, you will be covering various site locations between Wolverhampton and Birmingham The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works, you will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. Essential Experience Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer £17-21 P/H Temp/Perm Car allowance Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving homes

Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.

Tenant Liaison Officer Location: Rushden Start Date: ASAP Duration: Ongoing Rate: 24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment - Rushden I'm working with a social housing contractor delivering refurbishment works in Rushden and they're looking for an experienced Tenant Liaison Officer to join the team. The role will involve acting as the main point of contact for residents throughout the works, keeping tenants informed, arranging access and helping to ensure the programme runs smoothly with minimal disruption. The Role: Acting as the main point of contact for residents throughout the works Keeping tenants informed of upcoming works, programmes and any changes Arranging access to properties and coordinating appointments Liaising with Site Managers, subcontractors and the client Dealing with resident queries, concerns and complaints Carrying out resident visits and welfare checks where required Supporting the project team with the smooth delivery of the refurbishment programme Maintaining accurate records of resident communications and issues Helping to resolve any problems quickly and professionally Key Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer / Housing Officer Experience within social housing, refurbishment or maintenance Confident dealing with residents and managing queries or complaints Strong communication and organisational skills Professional and approachable manner Construction or housing experience preferred

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract This is working on a kitchen and bathroom replacement scheme to tenanted properties in Liverpool. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is 16.75-17ph (Umbrella). To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract until December 2026, with the opportunity for a permanent contract all being well. This is working on a retrofit scheme on the Wirral. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is 16.75-17ph (Umbrella). To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wythenshawe. This is a retrofit scheme including re-roofing, EWI, Loft Insulation etc. The successful candidate will have several years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Resident/Tenant Liaison Officer RGSS's client, a leading maintenance provider, are looking for a reliable, " Resident/Tenant Liaison Officer" to join their team Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) Location: Rochdale (OL11) with travel across Rochdale, Oldham, and Middleton Salary: 14.50 per hour (PAYE) Hours: 39 hours per week, Monday to Friday, 8:00 AM - 4:30 PM Start Date: ASAP About the Role We are currently seeking an experienced and customer-focused Resident Liaison Officer / Tenant Liaison Officer to support Facilities Management and planned works projects across Rochdale, Oldham and Middleton. Acting as the key point of contact between residents, clients and site teams, you will ensure effective communication throughout project delivery while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents, clients, contractors and site teams. Build and maintain positive relationships with tenants and residents throughout project works. Arrange and manage resident appointments for surveys, inspections and works. Provide regular updates to residents regarding work schedules, progress and any changes. Prepare and distribute resident communications, including update letters and notices. Handle resident queries, concerns and complaints promptly and professionally. Maintain accurate project records, databases and tracking systems. Update internal trackers and ensure information is recorded correctly and in a timely manner. Support site teams with access arrangements and resident engagement activities. Conduct home visits where required to discuss works and address resident concerns. Escalate issues appropriately to project managers and senior stakeholders. Ensure all communications are delivered in line with company procedures and customer service standards. Travel regularly across Rochdale, Oldham and Middleton to support operational requirements. Candidate Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer or similar customer-facing role within Housing, Construction or Facilities Management. Excellent communication and interpersonal skills. Strong administrative and organisational abilities. Experience managing appointments, correspondence and customer databases. Ability to work confidently with residents, clients and operational teams. Proficient in Microsoft Office applications, including Outlook, Word and Excel. Strong problem-solving skills and the ability to handle sensitive situations professionally. Full UK Driving Licence preferred. Benefits Competitive rate of 14.50 per hour PAYE . Immediate start available. Mileage expenses reimbursed Opportunity to work on a range of Facilities Management projects across the local area. Supportive team environment with ongoing project opportunities. Apply Now If you are interested, Kindly share your CV on (url removed) or call Tranum at (phone number removed). Happy Applying! Thank You! RG Setsquare is acting as an Employment Business in relation to this vacancy.

Operations Manager - High Rise Re-clad Projects Bedfordshire 85K + Car / Allowance + Benefits We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team in Bedfordshire. The Operations Manager will oversee teams delivering multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations / Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as an Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivery of additional works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.

We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This is working on a planned refurbishment scheme either in the Oldham, Bolton or Manchester region. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided

I'm looking for a Customer Liasion Officer for a project in Social Housing Properties in Rickmansworth and High Wycombe for the next 6 months and potentially leading to a perm position. The Customer Liasion Officer will be expected to: Collecting and delivering documents, keys, and small materials between sites and offices Acting as a Customer Liaison Officer, providing clear and professional communication Updating customers on delivery times, access arrangements, and any changes Ideally I'm looking to speak to a Customer Liasion Officer that has: Tenant Liasion Officer to have experience in social housing properties Experience as a TLO / CLO And in return, the Customer Liasion Officer will receive: 20 per hour ( 35,000 per year) Mileage covered Ongoing work If you're interested in this Customer Liasion Officer role, then please apply online or email/call (url removed) on (phone number removed)

Operations Manager - Social Housing Refurbishment/Planned Maintenance Chesterfield based (with travel) 75K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Chesterfield, with travel to Wakefield office. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.

Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Job Title: Domestic Abuse Housing Team Leader Responsible to: Operations and Services Manager Responsible for: Leading a team of Housing Support Officers and the Dual Diagnosis Worker, including oversight of the domestic abuse house and the quality and consistency of housing management and support services. Contract: Permanent following successful completion of the probationary period Hours: 37 hours per week over five days Location: Telford & Wrekin Salary: £16.00 per hour Base: Telford Stay's Vision: T o end homelessness, and empower people to rebuild their lives Stay's Mission: To Prevent the causes of homelessness; to Respond to the immediate needs of those who face homelessness; to Champion the needs of homeless individuals at every opportunity. Stay's Values: Passion, Integrity, Collaboration, Effective. Stay is a local homeless charity which has been providing supported housing and services to homeless and vulnerable people for over 30 years. We support over 1,000 people each year. We work with people in crisis due to rough sleeping, homelessness and the many effects of homelessness. We provide support in our accommodation, in the community or on the streets. We take a person-centred approach enabling people to focus on what they need to achieve in order to overcome the barriers that may have contributed to their homelessness. In our accommodation we provide intensive housing support across numerous bed spaces in Telford & Wrekin, which are a mix of HMOs and self-contained units. We provide practical advice and support to reduce and prevent the risks of homelessness. We work with other organisations and agencies to enable our tenants and clients to have access to support and prevent rough sleeping. With the right support, at the right time, we know people can realise their dreams and aspirations which makes working at Stay very rewarding. Job Purpose: The purpose of this role is to manage a small team of Housing Support Officers and our in-house Dual Diagnosis Worker, providing effective leadership across housing services, including the domestic abuse house. The postholder will ensure the delivery of consistent, efficient and tenant-focused housing management services, helping residents and tenants sustain their accommodation and move towards independent and positive lifestyles. The postholder will build effective relationships with colleagues, landlords, local authorities, referral agencies and other partners, while supporting the development of Stay's housing strategy, policies, procedures, culture and ethos. Key Responsibilities : Housing Management, Leadership and Service Delivery Lead and line manage a small team of Housing Support Workers and the Dual Diagnosis Worker, including supervision, appraisal, training, team meetings, staff cover and performance management, in liaison with the Operations and Services Manager and HR. Ensure the delivery of an efficient, consistent and tenant-focused housing management service, including tenancy sustainment, rent collection, arrears, anti-social behaviour, complex cases and tenancy enforcement. Oversee the Domestic Abuse House as part of the wider housing service, ensuring safe, consistent and responsive day-to-day management. Ensure high-quality, person-centred support is delivered consistently, monitoring practice and outcomes and addressing any areas for improvement. Provide advice and guidance to staff on housing management, safeguarding, property, financial and wellbeing matters, ensuring risks and incidents are managed and escalated appropriately. Oversee fair, timely and evidenced referral, assessment, selection and allocation decisions, working alongside the Voids and Maintenance Team to minimise turnaround times and rent loss. Develop effective relationships with landlords, registered providers, local authorities, referral agencies and other partners, ensuring compliance with management agreements and leases. Monitor housing performance, maintain accurate records and provide reports to the Operations and Services Manager on arrears, voids, rent loss, resident progression, service targets and required improvements. Take the operational lead for safeguarding within the Housing Team, ensuring concerns are recorded, reported and managed in line with organisational procedures. Work with the Operations and Services Manager to review and improve housing strategy, policies, procedures and systems, maintaining current knowledge of housing practice and relevant legal and regulatory requirements. General Responsibilities • Contribute to the charity's strategic objectives and operational plans. • Maintain professional boundaries and confidentiality at all times, upholding the charity's values and ethos. • Maintain and enhance internal and external working relationships. • Adhere to all GDPR requirements and organisational privacy protocols to safeguard the personal data of customers, clients/tenants, and colleagues. • Be aware of Stay's policies and procedures, ensure they are followed and that good practice is maintained. • Proactively uphold safeguarding policies and procedures to ensure the safety and wellbeing of vulnerable adults and children, identifying potential risks and following established reporting procedures. • Participate in team meetings, training, supervision and appraisals as required. • Ensure that you take care of your own Health and Safety and that of others who may be affected by your actions. • Ensure that Equality, Diversity and Inclusion is actively promoted in all areas of work and that the services are relevant and accessible to all. • Undertake any other duties as reasonably required.

We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a re-roofing & solar PV scheme in Halifax. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (fuel card, pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.

Resident Liaison Officer - Social Housing Planned Works Based in High Wycombe, Rickmansworth and Chelmsford Full time, temp to perm 22 per hour plus van + fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in High Wycombe, Rickmansworth and Chelmsford. This role is a ongoing temporary position for 6 months minimum. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.

Resident Liaison Officer (RLO) Green Energy & Retrofit Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organisation: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back!