53 jobs found

My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).

Job Title: Temporary Tenant Liaison Officer Location: Glasgow Harbour Contract Type: Temporary Duration: 3 months Start Date: Immediate start available Working Hours: Full-time, Monday to Friday - 07:30am - 4:30pm About the Role We are seeking a Tenant Liaison Officer on a temporary basis to support the construction team at a housing development in Glasgow . The successful candidate will be the key point of contact between the site team and residents, helping to ensure effective communication, minimise disruption and maintain positive relationships throughout the works. Key Responsibilities Act as the main liaison between tenants/residents and the site team. Provide clear, timely updates about upcoming works, timelines and any access requirements. Arrange and attend tenant meetings (individual and group) to explain the scope of works and address any concerns. Respond promptly and empathetically to tenant queries, feedback or complaints. Maintain accurate records of all communication and engagement with residents. Distribute written communications (letters, notices, leaflets) outlining key information and schedules. Offer additional support to vulnerable tenants and ensure their needs are considered. Liaise closely with site managers, subcontractors and housing representatives to coordinate access and minimise inconvenience. Assist in tracking resident satisfaction and follow up on any post-completion issues or snagging. Candidate Requirements Previous experience in a similar role, ideally within construction, housing, or property services (e.g. Tenant Liaison Officer, Resident Liaison Officer or Housing Officer). Excellent interpersonal and communication skills, both written and verbal. Ability to handle difficult conversations with tact, empathy and professionalism. Well-organised with strong administrative skills and attention to detail. Capable of working independently and collaboratively as part of a wider team. Full UK driving licence and access to transport (if required). Desirable Attributes Experience working on occupied housing developments or refurbishment projects. A good understanding of construction site processes and health & safety. Disclosure Scotland certificate (or willingness to apply if required). Rate of Pay Competitive hourly or day rate, depending on experience. Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.

Contracts Manager Based in Cannock 68K + Car Allowance or Company Car + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contracts Manager to deliver Planned Works to tenanted Social Housing properties in Cannock. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 68,000 + Car/Allowance + Benefits. Please apply online now or call Mia on (phone number removed).

Role Purpose Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements. Responsibilities Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary. Be proactive in making early personal contact with leaseholders to establish the reason for non- payment. Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments. Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services. Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders. et up and monitor Direct Debit instructions and process any cheques received appropriately. Investigate and process: - payment transfer requests, refunds for the movement of credit balances and missing or misallocated payments in accordance with policies and procedures. Requirements Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes. Knowledge of Law of Property Act 1925 Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal. Commonhold & Leasehold Reform Act 2002 Landlord and Tenant Act 1985 Knowledge of Landlord & Tenant Law and the legal processes for managing properties held on long leases Contract Inital 6 month ongoing contract with the opportunity to extend Monday to Friday 9am to 5pm PAYE via Umbrella This position offers hybrid working, requiring at least 2-3 days in the office each week. If you are interested in this position AND meet the requirements, APPLY NOW!

Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time

Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time

Site Manager - Planned retrofit works 55k + Benefits Peterborough based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!

Job Title: Housing Officer (Part-time) Location: Harlow Salary: £18,062 - £18,969 per annum Job type: Part Time, permanent Job description Working hours: 18.75 hours per week (banking 15 minutes towards the shut down between Christmas and New Year) Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment? Harlow Housing Service is moving forward and as a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch. You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as: Breaches of tenancy conditions Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties Consultation and liaison for Improvement programmes Managing our estates through regular inspection and co-ordinating responses and actions Dealing with resident requests for alterations in their home The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. With clear understanding of current Housing Legislation as well as experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required. You will possess good communication skills, administration and IT skills, demonstrating an ability to work within a busy and demanding environment. With experience of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a car or other satisfactory means of transport is required for this post. For an informal discussion about this role please contact Emmanuel Nortey, Estates and Tenancy Team Leader Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities. Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Trainee Housing Officer, Sheltered Housing Officer, Housing Officer (Council), Supported Housing Officer, Neighbourhood Housing Officer, Private Sector Housing Officer, Assistant Housing Officer, Housing Policy Officer, Housing Benefit Officer, Tenancy Support Officer will also be considered for this role.

Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites in and around East London/ Essex. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. This role is a 6 month Fixed Term Contract. Please note this is a Part Time role and the hours are Monday - 9am - 5.30pm Tuesday - OFF Wednesday - OFF Thursday - 9am - 5.30pm Friday - 9am - 5.30pm Total 22.5 hours per week. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. This role is a 6 month Fixed Term Contract In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum (pro-rata) as well as mileage for additional travel to sites beyond your closest/base site.

Client Local Authority in Ealing Job Title Occupancy Officer Pay Rate 23.73 an hour PAYE/ 31.48 an hour UMBRELLA Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration Initial 3 Month Contract Location FULLY OFFICE BASED (Ealing 5 days a week)MUST have UK driving license and own Vehicle Description PURPOSE OF ROLE: To investigate allegations of housing fraud against the services managed by the Housing Demand Service, including housing registration, homelessness, allocations and lettings and temporary accommodation. This includes the investigation of suspected fraudulent applications, illegal occupancy, temporary accommodation usage, sub-letting and residency, collusion and landlord fraud. To develop a service plan for tackling housing fraud To develop procedures for the role and to ensure that these are implemented in line with statutory guidance and criminal legislation. To progress cases though to prosecution where necessary in liaison with Legal Services To achieve strategic performance targets consistently and to complete investigations in line with best practice and on a timely basis. KEY ACCOUNTABILITIES: To undertake quality fraud investigations, to ensure that cases are followed through to their conclusion, obtaining and securing evidence, establishing whether an offence has been committed, initiating court action and representing the Council in court. Pre visit checks via OHMS, Housing benefit and council tax records (please see page 2 for more detailed information in relation to systems used) Safety risk checks and maintaining high awareness of potential risks during visits Collecting relevant information during the visit and recording it within DPA guidelines Encouraging tenants to find work and more affordable accommodation Arranging access to properties where intelligence indicates it is not being used as a main home. Dynamic risk assessment before entering a property Cancelling accommodation that is not being used /abandoned or sublet Updating databases and spreadsheets with new information Passing disrepair issues, change in household or circumstances onto colleagues for action ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES Experience of working in a Housing Service and investigating allegations of housing fraud Experience of liaising with colleagues in Internal Audit and Legal Services Experience of use MS word, excel, access, electronic diary, presentation and e-mail applications, the intranet and Internet and bespoke business systems to maintain and update records, produce management information and performance statistical data An up to date working knowledge of relevant legislation in relation to fraud in housing Experience in either a housing or a fraud environment Must have knowledge on the Housing Act 1996 Must have knowledge on Temporary Accommodation. Must have a car and willing to use the car to complete expected daily visits. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in South Derbyshire on a Planned maintenance contract This role is fixed term contract for 6 months. Offering a competitive salary of up to 33,000 + company car and benefits Working on a planned maintenance contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to South Derbyshire Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

My client who is a large social housing contractor has now a position for a tenant liaison officer within the Swadlincote area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel) Access to a vehicle and full UK Driving licence

I am working with an established, growing Social Housing Contractor who specialise within decarbonisation/energy efficiency works and are a leading specialist within their field. The company also work on a numerous framework agreements for Housing Providers, working on more traditional Social Housing work such as Kitchens, Bathrooms, Windows & Doors, Roofing etc. They are currently recruiting a Site Manager to join them on a permanent basis to work on either a scheme in Preston or one in St Helens. The Experience in managing retrofit/decarbonisation schemes to Social Housing is desirable. As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be: Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget Monitoring health and safety on site Attending progress meetings, client meetings Liaising with tenants and resolving any issues that may arise The successful candidate must have a background within Social Housing, with experience of working on Retrofit projects. You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness. In addition, you must also hold a relevant CSCS card, SMSTS and valid First Aid. If you are interested in this vacancy and would like to apply, please apply to Stephanie at Fawkes & Reece using the link provided below.

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering Brent and surrounding areas Full-time, permanent Salary 35,000 - 40,000 plus car allowance We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client, a contractor based in Leeds, are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Leeds, and they are carrying out a planned works programme across Yorkshire. Works are being carried out to occupied properties and include external refurbishment. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in Alton on a retrofit contract for 11 months Offering a competitive salary of up to 35,000 + company van and benefits Working on a planned maintenance and retrofit contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to Alton and surrounding areas Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Resident Liaison Officer - Housing Alton, Hampshire 11 month contract Monday - Friday 30,000 to 35,000 per annum Must have Driving Licence and Social Housing Experience Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team. Description of the Role: To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction. . Key Responsibilities - Resident Liaison Officer - Housing: Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a resident handbook detailing the full RLO and project process. Assessing where high risk / vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to. Carry out a property condition survey, floor protection and appliance survey with photographs with the resident before works start in the home. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly. Work with site staff to implement effective practices. Assist with the smooth running of the project tracker. Develop effective working relationships with client representatives (i.e. the housing department) to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed with regard to the programme, delays and planning of works. This supports in maintaining positive relationships and reputation with the client for future schemes and bids. Create and maintain files (both paper and electronic) for each resident / job maintaining discretion at all times due to the sensitive nature of the data. Continuously liaise with site management staff and sub-contractors to enable the flow of information between all parties ensuring timely project delivery and high standards of work. Support site managers in running the project smoothly ensuring resident needs are met. Support RLO Manager and Senior RLO with new RLOs to the team, providing support integrating into the company standards, allowing another new RLO's to 'shadow' you. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Social Value Team where necessary.

Tenant Liaison Officer (TLO) Industry: Social Housing Contract Type: Freelance Location: Birmingham Summary: A Temporary Tenant Liaison Officer is required for a period of 8 weeks to work with a main contractor on a project for Birmingham City Council. The role involves working on occupied council properties, focusing on the replacement of windows and doors. You will be responsible for liaising with tenants and residents, keeping them informed of all housing and planned maintenance works. Duties include booking installations, preparing tenants for upcoming work by advising them on the scope, timescales, contractor details, and potential disturbances. The role also involves general office tasks, such as compiling and sending information to various audiences, maintaining accurate records, and acting as the first point of contact for tenant issues related to property works. Immediate start is required, and the position will cover areas in North, East, and West Birmingham. You must own a vehicle to travel to sites. Skills: Previous experience working on occupied council properties Proven communication skills, both written and oral Ability to handle conflict tactfully and empathetically Basic knowledge of construction industry practices and procedures IT literacy, with experience in Word and Excel Ability to analyse and interpret data Strong organisational skills Ability to work independently and manage lone working Customer service and liaison experience Ability to maintain accurate records Software/Tools: Microsoft Word Microsoft Excel Certifications & Standards: GCSE English and Mathematics (or equivalent)

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work planned maintenance schemes to tenanted Social Housing properties in Halifax, which consist of energy efficiency upgrades and decarbonisation work. Please note, once the initial scheme you are working on has ended, you will be moving to a scheme in Leeds. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along as a van is provided as well as the basic salary. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Job: Tenant Liaison Officer Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc. Location: Manchester Job Type: Permanent We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work. The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer. You must also have a full driving licence along with your own transport and hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below