Great Places Housing Association
Salford, Manchester
Housing and Wellbeing Officer Manchester £26,313 Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
May 22, 2025
Full time
Housing and Wellbeing Officer Manchester £26,313 Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Job Title: Resident Liaison Officer (RLO) Location: Shepherds Bush Rate: £180 per day (PAYE Umbrella) Duration: Long-term We re currently seeking a dedicated and proactive Resident Liaison Officer to join a leading contractor on an exciting construction project. This is a crucial position that bridges the gap between the site team and local residents ensuring clear, consistent communication and a smooth experience for all stakeholders involved. Key Responsibilities: Act as the first point of contact for residents, managing communication between occupied homes and construction activity. Carry out pre-construction engagement with stakeholders, collecting relevant information and agreeing on communication formats and escalation processes. Organise and attend inception meetings with contractors and project teams to align on communication strategies. Conduct door-knocking and community surveys to introduce the project, identify any special resident needs (e.g. disability, illness, pets), and record any concerns or expectations. Explain project timelines, safety protocols, and contact procedures including out-of-hours support. Notify residents of disruptive works and ensure the surrounding areas are left clean and tidy after any noisy or opening-up activities. Organise and manage drop-in exhibitions, providing regular newsletters and updates in line with the agreed schedule. Liaise with local resident and community groups, arranging group briefings, one-to-one consultations, and engagement activities. Provide consistent reporting to the management team: Weekly reports on surveys completed, complaints raised and resolved, and newsletter activity. Monthly reports including written insights on resident relationships and site conditions. Maintain a visible and approachable presence during working hours and ensure that leaseholder and resident meetings are handled efficiently, virtually or in person where required. Operate as part of the site team while reporting independently to the Contracts Manager(s) across all assigned sites. Requirements: Proven experience in a Resident Liaison Officer or Customer Liaison role, ideally within the construction, housing, or social housing sector. Excellent communication and interpersonal skills confident in dealing with a wide range of residents and stakeholders. Ability to manage sensitive situations with empathy and professionalism. Strong organisation and reporting skills, with the ability to document and follow up on community engagement. Understanding of construction site operations, safety protocols, and tenant/resident requirements. Ability to work independently, while also functioning as part of a broader project delivery team. Familiarity with PEEPS (Personal Emergency Evacuation Plans) and relevant health & safety procedures is advantageous. IT literacy to manage newsletters, records, and reports efficiently. Rate: £180 per day via PAYE Umbrella Please note: This rate is based on working through an umbrella company. The umbrella model means your pay will include all employment costs (such as Employer's NI and holiday pay) before reaching your take-home pay. If you're new to this setup, we're happy to walk you through how it works. If you re passionate about making a difference in local communities and ensuring smooth communication during construction works, we d love to hear from you. Apply now or get in touch for more details.
May 21, 2025
Full time
Job Title: Resident Liaison Officer (RLO) Location: Shepherds Bush Rate: £180 per day (PAYE Umbrella) Duration: Long-term We re currently seeking a dedicated and proactive Resident Liaison Officer to join a leading contractor on an exciting construction project. This is a crucial position that bridges the gap between the site team and local residents ensuring clear, consistent communication and a smooth experience for all stakeholders involved. Key Responsibilities: Act as the first point of contact for residents, managing communication between occupied homes and construction activity. Carry out pre-construction engagement with stakeholders, collecting relevant information and agreeing on communication formats and escalation processes. Organise and attend inception meetings with contractors and project teams to align on communication strategies. Conduct door-knocking and community surveys to introduce the project, identify any special resident needs (e.g. disability, illness, pets), and record any concerns or expectations. Explain project timelines, safety protocols, and contact procedures including out-of-hours support. Notify residents of disruptive works and ensure the surrounding areas are left clean and tidy after any noisy or opening-up activities. Organise and manage drop-in exhibitions, providing regular newsletters and updates in line with the agreed schedule. Liaise with local resident and community groups, arranging group briefings, one-to-one consultations, and engagement activities. Provide consistent reporting to the management team: Weekly reports on surveys completed, complaints raised and resolved, and newsletter activity. Monthly reports including written insights on resident relationships and site conditions. Maintain a visible and approachable presence during working hours and ensure that leaseholder and resident meetings are handled efficiently, virtually or in person where required. Operate as part of the site team while reporting independently to the Contracts Manager(s) across all assigned sites. Requirements: Proven experience in a Resident Liaison Officer or Customer Liaison role, ideally within the construction, housing, or social housing sector. Excellent communication and interpersonal skills confident in dealing with a wide range of residents and stakeholders. Ability to manage sensitive situations with empathy and professionalism. Strong organisation and reporting skills, with the ability to document and follow up on community engagement. Understanding of construction site operations, safety protocols, and tenant/resident requirements. Ability to work independently, while also functioning as part of a broader project delivery team. Familiarity with PEEPS (Personal Emergency Evacuation Plans) and relevant health & safety procedures is advantageous. IT literacy to manage newsletters, records, and reports efficiently. Rate: £180 per day via PAYE Umbrella Please note: This rate is based on working through an umbrella company. The umbrella model means your pay will include all employment costs (such as Employer's NI and holiday pay) before reaching your take-home pay. If you're new to this setup, we're happy to walk you through how it works. If you re passionate about making a difference in local communities and ensuring smooth communication during construction works, we d love to hear from you. Apply now or get in touch for more details.
Job Title: Housing Officer Hours: 37 Location: Stroud Contract: 6 Months + Rate: £17.41 - £23.07 Job Specification To effectively manage a designated patch of properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy. To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy To participate in community events and activities, supporting tenant engagement and delivering excellent customer service. To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions. To monitor the conditions of the external environment of the council s neighbourhoods and implement the Asset Based Community Development approach. To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction. To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages. Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans. To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines. To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants. To support and achieve performance and service targets set within the housing management service. To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments. To be aware of the need and to initiate, direct and lead on estate plans and profiling information, which contribute to the priorities for improvement in services, estates and communities by the housing service Person Specification Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting. A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990) Excellent communication and negotiation skills Ability to deal with people in challenging situations Work subject to deadlines involving problem solving, changing circumstances or demand If you have any questions in relation to this role, please call Matt Eke on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. We are also running a referral scheme where you could receive £100 in vouchers for anyone placed!
May 21, 2025
Contract
Job Title: Housing Officer Hours: 37 Location: Stroud Contract: 6 Months + Rate: £17.41 - £23.07 Job Specification To effectively manage a designated patch of properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy. To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy To participate in community events and activities, supporting tenant engagement and delivering excellent customer service. To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions. To monitor the conditions of the external environment of the council s neighbourhoods and implement the Asset Based Community Development approach. To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction. To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages. Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans. To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines. To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants. To support and achieve performance and service targets set within the housing management service. To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments. To be aware of the need and to initiate, direct and lead on estate plans and profiling information, which contribute to the priorities for improvement in services, estates and communities by the housing service Person Specification Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting. A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990) Excellent communication and negotiation skills Ability to deal with people in challenging situations Work subject to deadlines involving problem solving, changing circumstances or demand If you have any questions in relation to this role, please call Matt Eke on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. We are also running a referral scheme where you could receive £100 in vouchers for anyone placed!
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance London 75K - 80K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 80,000 + Car/Allowance + Benefits.
May 20, 2025
Full time
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance London 75K - 80K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 80,000 + Car/Allowance + Benefits.
My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
May 18, 2025
Seasonal
My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Job Title: Temporary Tenant Liaison Officer Location: Glasgow Harbour Contract Type: Temporary Duration: 3 months Start Date: Immediate start available Working Hours: Full-time, Monday to Friday - 07:30am - 4:30pm About the Role We are seeking a Tenant Liaison Officer on a temporary basis to support the construction team at a housing development in Glasgow . The successful candidate will be the key point of contact between the site team and residents, helping to ensure effective communication, minimise disruption and maintain positive relationships throughout the works. Key Responsibilities Act as the main liaison between tenants/residents and the site team. Provide clear, timely updates about upcoming works, timelines and any access requirements. Arrange and attend tenant meetings (individual and group) to explain the scope of works and address any concerns. Respond promptly and empathetically to tenant queries, feedback or complaints. Maintain accurate records of all communication and engagement with residents. Distribute written communications (letters, notices, leaflets) outlining key information and schedules. Offer additional support to vulnerable tenants and ensure their needs are considered. Liaise closely with site managers, subcontractors and housing representatives to coordinate access and minimise inconvenience. Assist in tracking resident satisfaction and follow up on any post-completion issues or snagging. Candidate Requirements Previous experience in a similar role, ideally within construction, housing, or property services (e.g. Tenant Liaison Officer, Resident Liaison Officer or Housing Officer). Excellent interpersonal and communication skills, both written and verbal. Ability to handle difficult conversations with tact, empathy and professionalism. Well-organised with strong administrative skills and attention to detail. Capable of working independently and collaboratively as part of a wider team. Full UK driving licence and access to transport (if required). Desirable Attributes Experience working on occupied housing developments or refurbishment projects. A good understanding of construction site processes and health & safety. Disclosure Scotland certificate (or willingness to apply if required). Rate of Pay Competitive hourly or day rate, depending on experience. Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.
May 17, 2025
Seasonal
Job Title: Temporary Tenant Liaison Officer Location: Glasgow Harbour Contract Type: Temporary Duration: 3 months Start Date: Immediate start available Working Hours: Full-time, Monday to Friday - 07:30am - 4:30pm About the Role We are seeking a Tenant Liaison Officer on a temporary basis to support the construction team at a housing development in Glasgow . The successful candidate will be the key point of contact between the site team and residents, helping to ensure effective communication, minimise disruption and maintain positive relationships throughout the works. Key Responsibilities Act as the main liaison between tenants/residents and the site team. Provide clear, timely updates about upcoming works, timelines and any access requirements. Arrange and attend tenant meetings (individual and group) to explain the scope of works and address any concerns. Respond promptly and empathetically to tenant queries, feedback or complaints. Maintain accurate records of all communication and engagement with residents. Distribute written communications (letters, notices, leaflets) outlining key information and schedules. Offer additional support to vulnerable tenants and ensure their needs are considered. Liaise closely with site managers, subcontractors and housing representatives to coordinate access and minimise inconvenience. Assist in tracking resident satisfaction and follow up on any post-completion issues or snagging. Candidate Requirements Previous experience in a similar role, ideally within construction, housing, or property services (e.g. Tenant Liaison Officer, Resident Liaison Officer or Housing Officer). Excellent interpersonal and communication skills, both written and verbal. Ability to handle difficult conversations with tact, empathy and professionalism. Well-organised with strong administrative skills and attention to detail. Capable of working independently and collaboratively as part of a wider team. Full UK driving licence and access to transport (if required). Desirable Attributes Experience working on occupied housing developments or refurbishment projects. A good understanding of construction site processes and health & safety. Disclosure Scotland certificate (or willingness to apply if required). Rate of Pay Competitive hourly or day rate, depending on experience. Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.
Contracts Manager Based in Cannock 68K + Car Allowance or Company Car + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contracts Manager to deliver Planned Works to tenanted Social Housing properties in Cannock. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 68,000 + Car/Allowance + Benefits. Please apply online now or call Mia on (phone number removed).
May 16, 2025
Full time
Contracts Manager Based in Cannock 68K + Car Allowance or Company Car + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contracts Manager to deliver Planned Works to tenanted Social Housing properties in Cannock. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 68,000 + Car/Allowance + Benefits. Please apply online now or call Mia on (phone number removed).
Role Purpose Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements. Responsibilities Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary. Be proactive in making early personal contact with leaseholders to establish the reason for non- payment. Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments. Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services. Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders. et up and monitor Direct Debit instructions and process any cheques received appropriately. Investigate and process: - payment transfer requests, refunds for the movement of credit balances and missing or misallocated payments in accordance with policies and procedures. Requirements Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes. Knowledge of Law of Property Act 1925 Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal. Commonhold & Leasehold Reform Act 2002 Landlord and Tenant Act 1985 Knowledge of Landlord & Tenant Law and the legal processes for managing properties held on long leases Contract Inital 6 month ongoing contract with the opportunity to extend Monday to Friday 9am to 5pm PAYE via Umbrella This position offers hybrid working, requiring at least 2-3 days in the office each week. If you are interested in this position AND meet the requirements, APPLY NOW!
May 16, 2025
Seasonal
Role Purpose Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements. Responsibilities Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary. Be proactive in making early personal contact with leaseholders to establish the reason for non- payment. Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments. Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services. Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders. et up and monitor Direct Debit instructions and process any cheques received appropriately. Investigate and process: - payment transfer requests, refunds for the movement of credit balances and missing or misallocated payments in accordance with policies and procedures. Requirements Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes. Knowledge of Law of Property Act 1925 Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal. Commonhold & Leasehold Reform Act 2002 Landlord and Tenant Act 1985 Knowledge of Landlord & Tenant Law and the legal processes for managing properties held on long leases Contract Inital 6 month ongoing contract with the opportunity to extend Monday to Friday 9am to 5pm PAYE via Umbrella This position offers hybrid working, requiring at least 2-3 days in the office each week. If you are interested in this position AND meet the requirements, APPLY NOW!
Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time
May 15, 2025
Seasonal
Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time
Site Manager - Planned retrofit works 55k + Benefits Peterborough based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
May 15, 2025
Full time
Site Manager - Planned retrofit works 55k + Benefits Peterborough based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites in and around East London/ Essex. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. This role is a 6 month Fixed Term Contract. Please note this is a Part Time role and the hours are Monday - 9am - 5.30pm Tuesday - OFF Wednesday - OFF Thursday - 9am - 5.30pm Friday - 9am - 5.30pm Total 22.5 hours per week. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. This role is a 6 month Fixed Term Contract In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum (pro-rata) as well as mileage for additional travel to sites beyond your closest/base site.
May 15, 2025
Full time
Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites in and around East London/ Essex. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. This role is a 6 month Fixed Term Contract. Please note this is a Part Time role and the hours are Monday - 9am - 5.30pm Tuesday - OFF Wednesday - OFF Thursday - 9am - 5.30pm Friday - 9am - 5.30pm Total 22.5 hours per week. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. This role is a 6 month Fixed Term Contract In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum (pro-rata) as well as mileage for additional travel to sites beyond your closest/base site.
Client Local Authority in Ealing Job Title Occupancy Officer Pay Rate 23.73 an hour PAYE/ 31.48 an hour UMBRELLA Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration Initial 3 Month Contract Location FULLY OFFICE BASED (Ealing 5 days a week)MUST have UK driving license and own Vehicle Description PURPOSE OF ROLE: To investigate allegations of housing fraud against the services managed by the Housing Demand Service, including housing registration, homelessness, allocations and lettings and temporary accommodation. This includes the investigation of suspected fraudulent applications, illegal occupancy, temporary accommodation usage, sub-letting and residency, collusion and landlord fraud. To develop a service plan for tackling housing fraud To develop procedures for the role and to ensure that these are implemented in line with statutory guidance and criminal legislation. To progress cases though to prosecution where necessary in liaison with Legal Services To achieve strategic performance targets consistently and to complete investigations in line with best practice and on a timely basis. KEY ACCOUNTABILITIES: To undertake quality fraud investigations, to ensure that cases are followed through to their conclusion, obtaining and securing evidence, establishing whether an offence has been committed, initiating court action and representing the Council in court. Pre visit checks via OHMS, Housing benefit and council tax records (please see page 2 for more detailed information in relation to systems used) Safety risk checks and maintaining high awareness of potential risks during visits Collecting relevant information during the visit and recording it within DPA guidelines Encouraging tenants to find work and more affordable accommodation Arranging access to properties where intelligence indicates it is not being used as a main home. Dynamic risk assessment before entering a property Cancelling accommodation that is not being used /abandoned or sublet Updating databases and spreadsheets with new information Passing disrepair issues, change in household or circumstances onto colleagues for action ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES Experience of working in a Housing Service and investigating allegations of housing fraud Experience of liaising with colleagues in Internal Audit and Legal Services Experience of use MS word, excel, access, electronic diary, presentation and e-mail applications, the intranet and Internet and bespoke business systems to maintain and update records, produce management information and performance statistical data An up to date working knowledge of relevant legislation in relation to fraud in housing Experience in either a housing or a fraud environment Must have knowledge on the Housing Act 1996 Must have knowledge on Temporary Accommodation. Must have a car and willing to use the car to complete expected daily visits. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 14, 2025
Contract
Client Local Authority in Ealing Job Title Occupancy Officer Pay Rate 23.73 an hour PAYE/ 31.48 an hour UMBRELLA Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration Initial 3 Month Contract Location FULLY OFFICE BASED (Ealing 5 days a week)MUST have UK driving license and own Vehicle Description PURPOSE OF ROLE: To investigate allegations of housing fraud against the services managed by the Housing Demand Service, including housing registration, homelessness, allocations and lettings and temporary accommodation. This includes the investigation of suspected fraudulent applications, illegal occupancy, temporary accommodation usage, sub-letting and residency, collusion and landlord fraud. To develop a service plan for tackling housing fraud To develop procedures for the role and to ensure that these are implemented in line with statutory guidance and criminal legislation. To progress cases though to prosecution where necessary in liaison with Legal Services To achieve strategic performance targets consistently and to complete investigations in line with best practice and on a timely basis. KEY ACCOUNTABILITIES: To undertake quality fraud investigations, to ensure that cases are followed through to their conclusion, obtaining and securing evidence, establishing whether an offence has been committed, initiating court action and representing the Council in court. Pre visit checks via OHMS, Housing benefit and council tax records (please see page 2 for more detailed information in relation to systems used) Safety risk checks and maintaining high awareness of potential risks during visits Collecting relevant information during the visit and recording it within DPA guidelines Encouraging tenants to find work and more affordable accommodation Arranging access to properties where intelligence indicates it is not being used as a main home. Dynamic risk assessment before entering a property Cancelling accommodation that is not being used /abandoned or sublet Updating databases and spreadsheets with new information Passing disrepair issues, change in household or circumstances onto colleagues for action ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES Experience of working in a Housing Service and investigating allegations of housing fraud Experience of liaising with colleagues in Internal Audit and Legal Services Experience of use MS word, excel, access, electronic diary, presentation and e-mail applications, the intranet and Internet and bespoke business systems to maintain and update records, produce management information and performance statistical data An up to date working knowledge of relevant legislation in relation to fraud in housing Experience in either a housing or a fraud environment Must have knowledge on the Housing Act 1996 Must have knowledge on Temporary Accommodation. Must have a car and willing to use the car to complete expected daily visits. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in South Derbyshire on a Planned maintenance contract This role is fixed term contract for 6 months. Offering a competitive salary of up to 33,000 + company car and benefits Working on a planned maintenance contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to South Derbyshire Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 14, 2025
Full time
Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in South Derbyshire on a Planned maintenance contract This role is fixed term contract for 6 months. Offering a competitive salary of up to 33,000 + company car and benefits Working on a planned maintenance contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to South Derbyshire Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Swadlincote area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel) Access to a vehicle and full UK Driving licence
May 13, 2025
Contract
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Swadlincote area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel) Access to a vehicle and full UK Driving licence
I am working with an established, growing Social Housing Contractor who specialise within decarbonisation/energy efficiency works and are a leading specialist within their field. The company also work on a numerous framework agreements for Housing Providers, working on more traditional Social Housing work such as Kitchens, Bathrooms, Windows & Doors, Roofing etc. They are currently recruiting a Site Manager to join them on a permanent basis to work on either a scheme in Preston or one in St Helens. The Experience in managing retrofit/decarbonisation schemes to Social Housing is desirable. As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be: Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget Monitoring health and safety on site Attending progress meetings, client meetings Liaising with tenants and resolving any issues that may arise The successful candidate must have a background within Social Housing, with experience of working on Retrofit projects. You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness. In addition, you must also hold a relevant CSCS card, SMSTS and valid First Aid. If you are interested in this vacancy and would like to apply, please apply to Stephanie at Fawkes & Reece using the link provided below.
May 13, 2025
Full time
I am working with an established, growing Social Housing Contractor who specialise within decarbonisation/energy efficiency works and are a leading specialist within their field. The company also work on a numerous framework agreements for Housing Providers, working on more traditional Social Housing work such as Kitchens, Bathrooms, Windows & Doors, Roofing etc. They are currently recruiting a Site Manager to join them on a permanent basis to work on either a scheme in Preston or one in St Helens. The Experience in managing retrofit/decarbonisation schemes to Social Housing is desirable. As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be: Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget Monitoring health and safety on site Attending progress meetings, client meetings Liaising with tenants and resolving any issues that may arise The successful candidate must have a background within Social Housing, with experience of working on Retrofit projects. You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness. In addition, you must also hold a relevant CSCS card, SMSTS and valid First Aid. If you are interested in this vacancy and would like to apply, please apply to Stephanie at Fawkes & Reece using the link provided below.
Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering Brent and surrounding areas Full-time, permanent Salary 35,000 - 40,000 plus car allowance We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!
May 06, 2025
Full time
Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering Brent and surrounding areas Full-time, permanent Salary 35,000 - 40,000 plus car allowance We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Feb 03, 2023
Permanent
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
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