Resident Liaison Manager Planned Maintenance, Decarbonisation and FRA Contract - Social Housing £45,000 - £50,000 Plus Package Our client, a national construction contractor, are currently looking for an experienced RLO manager to join their planned maintenance framework. Our client are based in Hertfordshire but operate nationally. Projects will be delivered for a local authority and include external and internal planned maintenance, fire safety and decarbonisation projects. Within this role you will be responsible for a team of 4-6 RLOS at any one time. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and competent Liaison team Ensure correct resident liaison structure is built in order to deliver planned maintenance schemes. Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Jul 14, 2025
Full time
Resident Liaison Manager Planned Maintenance, Decarbonisation and FRA Contract - Social Housing £45,000 - £50,000 Plus Package Our client, a national construction contractor, are currently looking for an experienced RLO manager to join their planned maintenance framework. Our client are based in Hertfordshire but operate nationally. Projects will be delivered for a local authority and include external and internal planned maintenance, fire safety and decarbonisation projects. Within this role you will be responsible for a team of 4-6 RLOS at any one time. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and competent Liaison team Ensure correct resident liaison structure is built in order to deliver planned maintenance schemes. Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
I am currently looking for a Tenant Liaison Officer in the East Midlands area, to work on a permanent contract for a well established social housing contractor. As a Tenant Liaison Officer, you will be: Keeping Tenants up to date with work processes Communication with the contractors Access requests Updating tenants on the work orders status, progress, and issues Covering Leicester, Derby, Nottingham and Northampton I am looking for a Tenant Liaison Officer who has: Experience in TLO/ CLO/ RLO roles Experience in a similar role within social housing Have a full UK Driving Licence Strong IT and Microsoft skills In return, the Tenant Liaison Officer will receive: 28,000 - 35,000 per year Company vehicle & fuel card or car allowance up to 4k Attractive annual leave package plus bank holidays Life insurance 40 hours a week Guaranteed income protection If you're interested in this Tenant Liaison Officer role, please apply online or call Alex on (phone number removed).
Jul 10, 2025
Full time
I am currently looking for a Tenant Liaison Officer in the East Midlands area, to work on a permanent contract for a well established social housing contractor. As a Tenant Liaison Officer, you will be: Keeping Tenants up to date with work processes Communication with the contractors Access requests Updating tenants on the work orders status, progress, and issues Covering Leicester, Derby, Nottingham and Northampton I am looking for a Tenant Liaison Officer who has: Experience in TLO/ CLO/ RLO roles Experience in a similar role within social housing Have a full UK Driving Licence Strong IT and Microsoft skills In return, the Tenant Liaison Officer will receive: 28,000 - 35,000 per year Company vehicle & fuel card or car allowance up to 4k Attractive annual leave package plus bank holidays Life insurance 40 hours a week Guaranteed income protection If you're interested in this Tenant Liaison Officer role, please apply online or call Alex on (phone number removed).
Resident Liaison Officer - Repairs and Maintenance in Social Housing Based in Hastings with travel to Kent 1 day per week Full time, permanent 28,000 per annum + company vehicle We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer to join their team based in Hastings. Duties: Customer Care and Dis-satisfaction response. Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible. Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes. Conduct home visits to meet with residents as needed or upon request, addressing their concerns and ensuring they are kept informed at all times. Schedule any necessary follow-up work and ensure it is completed to the resident's satisfaction. Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter. Writing written response to complaints. Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service. Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager. Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed. Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a complaints handling / resident liaison officer role. Previous experience of working with Local Authorities or Registered Housing Providers is essential. Confident compiling written response to complaints via email and letter. Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential. If you're interested in this role, please apply online or call (phone number removed) for more information!
Jul 10, 2025
Full time
Resident Liaison Officer - Repairs and Maintenance in Social Housing Based in Hastings with travel to Kent 1 day per week Full time, permanent 28,000 per annum + company vehicle We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer to join their team based in Hastings. Duties: Customer Care and Dis-satisfaction response. Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible. Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes. Conduct home visits to meet with residents as needed or upon request, addressing their concerns and ensuring they are kept informed at all times. Schedule any necessary follow-up work and ensure it is completed to the resident's satisfaction. Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter. Writing written response to complaints. Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service. Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager. Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed. Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a complaints handling / resident liaison officer role. Previous experience of working with Local Authorities or Registered Housing Providers is essential. Confident compiling written response to complaints via email and letter. Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential. If you're interested in this role, please apply online or call (phone number removed) for more information!
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Wolverhampton area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
Jul 10, 2025
Contract
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Wolverhampton area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
Resident Liaison Manager Cladding Remediation - Projects within London & Home Counties £40,000 - £55,000 Plus Package Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. Our client are based in Kent but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be cladding remediation, EWI schemes and decarbonisation projects. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and compotent Liaison team Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Jul 10, 2025
Full time
Resident Liaison Manager Cladding Remediation - Projects within London & Home Counties £40,000 - £55,000 Plus Package Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. Our client are based in Kent but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be cladding remediation, EWI schemes and decarbonisation projects. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and compotent Liaison team Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire, and they are carrying out a planned works programme across Essex. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly external and FRA renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Jul 09, 2025
Full time
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire, and they are carrying out a planned works programme across Essex. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly external and FRA renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
My client in the London Borough of Redbridge is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team is looking for someone who can contribute valuable knowledge and experience, working collaboratively with colleagues to support the environment. The Temporary Accommodation Officer will be responsible for successfully placing homeless individuals into suitable Temporary Accommodation and managing their accounts during their stay. The Officer will receive support to manage their workload comfortably, with guidance from the manager throughout the process. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack. If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Jul 09, 2025
Seasonal
My client in the London Borough of Redbridge is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team is looking for someone who can contribute valuable knowledge and experience, working collaboratively with colleagues to support the environment. The Temporary Accommodation Officer will be responsible for successfully placing homeless individuals into suitable Temporary Accommodation and managing their accounts during their stay. The Officer will receive support to manage their workload comfortably, with guidance from the manager throughout the process. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack. If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Resident Liaison Officer Social Housing Responsive Repairs Temp to perm contract £19.05 per hour Umbrella pay + company van and fuel card (Or option to use own vehicle) We are currently seeking a Resident Liaison Officer to join our team delivering a busy responsive repairs contract in the social housing sector. This role is ideal for someone with a passion for excellent customer service, strong administrative skills, and experience working within social housing environments. Key Responsibilities: Act as the key point of contact between residents and the contractor. Liaise with tenants before, during and after works are carried out to ensure smooth communication and minimal disruption. Attend site visits and meet with residents face-to-face to resolve concerns and manage expectations. Maintain accurate records using Excel, Word, and internal systems. Work closely with operational teams to coordinate repairs and resident communications. Manage appointments and resident queries in a timely, professional manner. Requirements: Previous experience working as a resident liaison officer in social housing essential. Strong IT skills, particularly in Microsoft Excel and Word. Excellent interpersonal and customer-facing communication skills. UK Driving Licence essential. Ability to balance office-based duties with on-site resident visits. What We Offer: Company van for business use. Opportunity to work with a leading contractor on a long-term social housing contract. How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jul 08, 2025
Seasonal
Resident Liaison Officer Social Housing Responsive Repairs Temp to perm contract £19.05 per hour Umbrella pay + company van and fuel card (Or option to use own vehicle) We are currently seeking a Resident Liaison Officer to join our team delivering a busy responsive repairs contract in the social housing sector. This role is ideal for someone with a passion for excellent customer service, strong administrative skills, and experience working within social housing environments. Key Responsibilities: Act as the key point of contact between residents and the contractor. Liaise with tenants before, during and after works are carried out to ensure smooth communication and minimal disruption. Attend site visits and meet with residents face-to-face to resolve concerns and manage expectations. Maintain accurate records using Excel, Word, and internal systems. Work closely with operational teams to coordinate repairs and resident communications. Manage appointments and resident queries in a timely, professional manner. Requirements: Previous experience working as a resident liaison officer in social housing essential. Strong IT skills, particularly in Microsoft Excel and Word. Excellent interpersonal and customer-facing communication skills. UK Driving Licence essential. Ability to balance office-based duties with on-site resident visits. What We Offer: Company van for business use. Opportunity to work with a leading contractor on a long-term social housing contract. How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Job Title: Resident Liaison Officer Location: Crawley Salary: 19.05 per hour temp-perm Sector: Social Housing MUST HOLD A UK DRIVING LISENCE AND WILL BE GIVEN A CAR RLO Requires Social Housing experience Computer Skills essential Strong within Excel and Word Strong customer facing skills Hold a UK Driving Licence Will be between Office and visiting tenants Will be given a car Needs to be local to Crawley no longer then 1 hour Initial chat on teams then invited in for a face to face Key Accountabilities will include: Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents' homes, building trust and delivering a seamless, customer-centric experience during the works. Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Manage the Tenant's Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works. Organise and host regular surgeries to address residents' queries, concerns, and feedback. Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). please send your cv directly to: ,uk
Jul 05, 2025
Seasonal
Job Title: Resident Liaison Officer Location: Crawley Salary: 19.05 per hour temp-perm Sector: Social Housing MUST HOLD A UK DRIVING LISENCE AND WILL BE GIVEN A CAR RLO Requires Social Housing experience Computer Skills essential Strong within Excel and Word Strong customer facing skills Hold a UK Driving Licence Will be between Office and visiting tenants Will be given a car Needs to be local to Crawley no longer then 1 hour Initial chat on teams then invited in for a face to face Key Accountabilities will include: Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents' homes, building trust and delivering a seamless, customer-centric experience during the works. Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Manage the Tenant's Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works. Organise and host regular surgeries to address residents' queries, concerns, and feedback. Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). please send your cv directly to: ,uk
We are currently looking for an experienced Contracts Manager to lead our technical delivery team and be responsible for delivering commercial management of our assets and estates and developing strategies to increase the value of our assets over time and ensure that they remain fit for purpose. You will provide leadership to the technical delivery team and contractors ensuring that we continue to provide great services to our customers, maintain our estates, the condition of our assets and investment. This exciting role will oversee planned investment works and will include all aspects of contract management, ensuring the delivery of our decent homes works as programmed, on time, within budget and with high customer satisfaction. You will oversee the day-to-day management and communication with contractors and suppliers, undertaking health and safety inspections/audits and ensuring that stakeholders are aware of maintaining compliance with health and safety legislation and best practice. Working with investment budgets circa £7m, you will manage individual contract budgets, reviewing the financial performance with the relevant team on a regular basis. With a meticulous approach to work, you will ensure that all contract data and documentation is accurately recorded for each property whilst adhering to all relevant regulations and compliance requirements (including Gas / Electrical Certification). In this managerial role, you will have several direct reports including Contracts Surveyor, Clerk of Works, Tenant Liaison Officer, Contracts Co-Ordinator and the Business Support Assistant. With detailed knowledge of Building Regulations and Health and Safety legislation, you will have worked in a similar position and as such will be able to demonstrate success in leading and managing a multidisciplinary team within asset management. You'll have good knowledge of the Decent Homes and the requirements of the current HCA Homes Standard, as well as Construction Design Management (CDM) and Asbestos regulations. You'll be accustomed to liaising with contractors and managing large projects and budgets. Educated to degree, OND/HND level in Building Maintenance /Construction and will also hold BOHS - P405 Managing Asbestos in Buildings, as well as a NEBOSH National Certificate in Construction Health and Safety. Due to the nature of the role, it is essential that you have a driving licence and access to a vehicle that can be used for work purposes. If you share our determination and are ready for the challenge, please apply now. Closing Date: 27th July 2025 Teams Interview Date: 1st August About Connexus Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Jul 04, 2025
Full time
We are currently looking for an experienced Contracts Manager to lead our technical delivery team and be responsible for delivering commercial management of our assets and estates and developing strategies to increase the value of our assets over time and ensure that they remain fit for purpose. You will provide leadership to the technical delivery team and contractors ensuring that we continue to provide great services to our customers, maintain our estates, the condition of our assets and investment. This exciting role will oversee planned investment works and will include all aspects of contract management, ensuring the delivery of our decent homes works as programmed, on time, within budget and with high customer satisfaction. You will oversee the day-to-day management and communication with contractors and suppliers, undertaking health and safety inspections/audits and ensuring that stakeholders are aware of maintaining compliance with health and safety legislation and best practice. Working with investment budgets circa £7m, you will manage individual contract budgets, reviewing the financial performance with the relevant team on a regular basis. With a meticulous approach to work, you will ensure that all contract data and documentation is accurately recorded for each property whilst adhering to all relevant regulations and compliance requirements (including Gas / Electrical Certification). In this managerial role, you will have several direct reports including Contracts Surveyor, Clerk of Works, Tenant Liaison Officer, Contracts Co-Ordinator and the Business Support Assistant. With detailed knowledge of Building Regulations and Health and Safety legislation, you will have worked in a similar position and as such will be able to demonstrate success in leading and managing a multidisciplinary team within asset management. You'll have good knowledge of the Decent Homes and the requirements of the current HCA Homes Standard, as well as Construction Design Management (CDM) and Asbestos regulations. You'll be accustomed to liaising with contractors and managing large projects and budgets. Educated to degree, OND/HND level in Building Maintenance /Construction and will also hold BOHS - P405 Managing Asbestos in Buildings, as well as a NEBOSH National Certificate in Construction Health and Safety. Due to the nature of the role, it is essential that you have a driving licence and access to a vehicle that can be used for work purposes. If you share our determination and are ready for the challenge, please apply now. Closing Date: 27th July 2025 Teams Interview Date: 1st August About Connexus Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Enfield, and they are carrying out a planned works programme across Enfield. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly roof renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Jul 04, 2025
Contract
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Enfield, and they are carrying out a planned works programme across Enfield. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly roof renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
AMR - Specialist Property Recruiters
Newcastle Upon Tyne, Tyne And Wear
Job Title: Facilities/Property Maintenance Co-ordinator Location: Newcastle upon Tyne Reports to: Facilities Manager / Operations Director - Residential Requirement: Full UK Driving Licence Role Overview The Facilities/Property Maintenance Co-ordinator holds responsibility for the effective management and performance of one or more accommodation properties or blocks. This role combines oversight of maintenance coordination, compliance assurance, resident engagement, and financial responsibility. It is ideally suited to a detail-oriented and self-motivated professional with strong interpersonal skills and the ability to build trust across dispersed teams. Coordinating and delivering a responsive, planned, and preventative maintenance services across accommodation sites, ensuring a safe, compliant, and welcoming living environment. The role plays a key part in enhancing the resident experience through timely issue resolution, proactive asset management, and collaborative contractor oversight. Key Responsibilities Operational Oversight Maintain responsibility for the smooth day-to-day running of multiple properties, using site reporting tools, dashboards, and scheduled inspections. Coordinate maintenance activities through approved contractors, ensuring SLAs are achieved and issues are followed through to resolution. Monitor site cleanliness, safety, and facilities performance via caretaking reports, photographs, and resident feedback. Prepare detailed operational reports by collecting data on maintenance activities, contractor performance, and compliance metrics; analysing trends to inform asset management strategies and improve service delivery Resident Services & Tenancy Management Manage the student/resident journey across lettings, check-ins/outs, deposits, and tenancy enforcement, primarily through digital platforms and remote communication. Support on-site Resident Liaison Officers in delivering, maintenance coordination, and customer service resolution. Monitor and respond to resident communications professionally, escalating where necessary. Compliance & Safety Ensure properties remain compliant with all statutory obligations including fire, gas, electrical, legionella, and HMO requirements. Schedule and verify compliance testing and remedial works via remote contractor oversight and property documentation checks. Financial and Operational Reporting Manage budgets and spending, monitor supplier invoices, and track cost variances across your portfolio. Contractor & Supplier Liaison Oversee contractors for cleaning, grounds, security, and reactive works Liaise with contractors and in-house teams to deliver maintenance works in line with service level agreements and student welfare considerations. Coordinate day-to-day maintenance requests from residents and staff, ensuring timely and empathetic resolution. Manage planned preventative maintenance (PPM) schedules to minimise disruption during peak occupancy periods Team Collaboration & Leadership Lead the student check-out process, coordinating room inspections, identifying and co-ordinating the rectification of maintenance issues, and ensuring cleaning teams are scheduled to prepare rooms for incoming residents. Assist with room readiness and turnaround processes during student check-in process Act as primary liaison for the onsite Resident Liaison Officer, ensuring accountability and consistent service standards. Work closely with lettings, and accounts team to align operations with occupancy and revenue targets. Essential Experience and Attributes: Proven experience in property management, ideally with multi-site or offsite oversight Strong knowledge of property compliance requirements (fire, HMO, health & safety) Able to build rapport and trust with tenants, contractors, and stakeholders alike Clear written and verbal communication; confident producing reports and logs independently Experience in maintenance coordination within residential, PBSA, or hospitality environments. Strong organisational and communication skills, with a student-focused and empathetic approach. Proficiency in using CAFM systems and digital maintenance tracking tools Understanding of building systems and statutory maintenance requirements Desirable Experience and Attributes: NVQ Level 3 in Facilities Management, Building Services, or equivalent IOSH Managing Safely or equivalent health and safety certification Experience working in heritage buildings or with accessibility adaptations Previous experience in PBSA, BTR, or residential block management
Jul 04, 2025
Full time
Job Title: Facilities/Property Maintenance Co-ordinator Location: Newcastle upon Tyne Reports to: Facilities Manager / Operations Director - Residential Requirement: Full UK Driving Licence Role Overview The Facilities/Property Maintenance Co-ordinator holds responsibility for the effective management and performance of one or more accommodation properties or blocks. This role combines oversight of maintenance coordination, compliance assurance, resident engagement, and financial responsibility. It is ideally suited to a detail-oriented and self-motivated professional with strong interpersonal skills and the ability to build trust across dispersed teams. Coordinating and delivering a responsive, planned, and preventative maintenance services across accommodation sites, ensuring a safe, compliant, and welcoming living environment. The role plays a key part in enhancing the resident experience through timely issue resolution, proactive asset management, and collaborative contractor oversight. Key Responsibilities Operational Oversight Maintain responsibility for the smooth day-to-day running of multiple properties, using site reporting tools, dashboards, and scheduled inspections. Coordinate maintenance activities through approved contractors, ensuring SLAs are achieved and issues are followed through to resolution. Monitor site cleanliness, safety, and facilities performance via caretaking reports, photographs, and resident feedback. Prepare detailed operational reports by collecting data on maintenance activities, contractor performance, and compliance metrics; analysing trends to inform asset management strategies and improve service delivery Resident Services & Tenancy Management Manage the student/resident journey across lettings, check-ins/outs, deposits, and tenancy enforcement, primarily through digital platforms and remote communication. Support on-site Resident Liaison Officers in delivering, maintenance coordination, and customer service resolution. Monitor and respond to resident communications professionally, escalating where necessary. Compliance & Safety Ensure properties remain compliant with all statutory obligations including fire, gas, electrical, legionella, and HMO requirements. Schedule and verify compliance testing and remedial works via remote contractor oversight and property documentation checks. Financial and Operational Reporting Manage budgets and spending, monitor supplier invoices, and track cost variances across your portfolio. Contractor & Supplier Liaison Oversee contractors for cleaning, grounds, security, and reactive works Liaise with contractors and in-house teams to deliver maintenance works in line with service level agreements and student welfare considerations. Coordinate day-to-day maintenance requests from residents and staff, ensuring timely and empathetic resolution. Manage planned preventative maintenance (PPM) schedules to minimise disruption during peak occupancy periods Team Collaboration & Leadership Lead the student check-out process, coordinating room inspections, identifying and co-ordinating the rectification of maintenance issues, and ensuring cleaning teams are scheduled to prepare rooms for incoming residents. Assist with room readiness and turnaround processes during student check-in process Act as primary liaison for the onsite Resident Liaison Officer, ensuring accountability and consistent service standards. Work closely with lettings, and accounts team to align operations with occupancy and revenue targets. Essential Experience and Attributes: Proven experience in property management, ideally with multi-site or offsite oversight Strong knowledge of property compliance requirements (fire, HMO, health & safety) Able to build rapport and trust with tenants, contractors, and stakeholders alike Clear written and verbal communication; confident producing reports and logs independently Experience in maintenance coordination within residential, PBSA, or hospitality environments. Strong organisational and communication skills, with a student-focused and empathetic approach. Proficiency in using CAFM systems and digital maintenance tracking tools Understanding of building systems and statutory maintenance requirements Desirable Experience and Attributes: NVQ Level 3 in Facilities Management, Building Services, or equivalent IOSH Managing Safely or equivalent health and safety certification Experience working in heritage buildings or with accessibility adaptations Previous experience in PBSA, BTR, or residential block management
Hays Construction and Property
Grimsby, Lincolnshire
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new company A leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26. Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new role As a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to 17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay. Long-term work. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 04, 2025
Seasonal
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new company A leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26. Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new role As a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to 17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay. Long-term work. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new companyA leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26.Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new roleAs a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to £17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay.Long-term work.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 04, 2025
Full time
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new companyA leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26.Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new roleAs a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to £17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay.Long-term work.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nelson Permanent Placements are currently recruiting for X2 Kitchen Surveyors to work for our client who are a property services company that specialises in social housing. Our client provides a range of services including repairs, maintenance, and energy efficiency solutions for social housing providers like housing associations and local authorities. Their focus is on helping clients provide safe, warm, and decent homes for residents As a Kitchen Surveyor it will be your duty to assesses the condition and requirements for kitchen installations or replacements. You will be working with local councils or housing associations to improve and maintain their properties. You will be required to measure spaces, design layouts using CAD software, and ensure design layouts are compliant with regulations. To be considered for this role you must Be proficiency in using CAD software and be competent with 2D Design Understand building regulations Rate Negotiable DOE Location Birmingham Contract 3 Months initial contract position (PAYE/CIS) Key Responsibilities: Surveys and Measurements - Visiting properties to measure kitchens, assess existing layouts, and gather data for new designs. Design and Planning- Utilizing CAD software to create kitchen plans that meet the client's specifications and comply with regulations Client Liaison- Interacting with tenants to discuss design choices, handle inquiries, and ensure a smooth installation process Component Assessment- Evaluating the remaining lifespan of kitchen components and assessing the overall condition of the property Compliance and Safety- Ensuring kitchens meet current regulations, including those related to health and safety (like HHSRS). Collaboration- Working with other professionals like tenant liaison officers and fitters to ensure a coordinated approach. How to Apply: Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team. This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Jul 04, 2025
Seasonal
Nelson Permanent Placements are currently recruiting for X2 Kitchen Surveyors to work for our client who are a property services company that specialises in social housing. Our client provides a range of services including repairs, maintenance, and energy efficiency solutions for social housing providers like housing associations and local authorities. Their focus is on helping clients provide safe, warm, and decent homes for residents As a Kitchen Surveyor it will be your duty to assesses the condition and requirements for kitchen installations or replacements. You will be working with local councils or housing associations to improve and maintain their properties. You will be required to measure spaces, design layouts using CAD software, and ensure design layouts are compliant with regulations. To be considered for this role you must Be proficiency in using CAD software and be competent with 2D Design Understand building regulations Rate Negotiable DOE Location Birmingham Contract 3 Months initial contract position (PAYE/CIS) Key Responsibilities: Surveys and Measurements - Visiting properties to measure kitchens, assess existing layouts, and gather data for new designs. Design and Planning- Utilizing CAD software to create kitchen plans that meet the client's specifications and comply with regulations Client Liaison- Interacting with tenants to discuss design choices, handle inquiries, and ensure a smooth installation process Component Assessment- Evaluating the remaining lifespan of kitchen components and assessing the overall condition of the property Compliance and Safety- Ensuring kitchens meet current regulations, including those related to health and safety (like HHSRS). Collaboration- Working with other professionals like tenant liaison officers and fitters to ensure a coordinated approach. How to Apply: Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team. This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Documents Required: Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time Pay: 17.00 per hour
Jul 04, 2025
Seasonal
Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Documents Required: Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time Pay: 17.00 per hour
Sustainable Building Services
Doncaster, Yorkshire
Retrofit Assessor Location: Based in and around Doncaster and Chesterfield Salary: £40,000 £44,000 + £4,500 Car Allowance + Bonus Scheme Contract: Full time, Permanent Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Are you passionate about energy efficiency and making homes greener, warmer, and more affordable to run Do you have an eye for detail and enjoy working in a dynamic, forward-thinking environment If so, we d love to hear from you. Sustainable Energy Services Ltd, part of the Sustainable Building Services Group, is a fast-growing company committed to delivering retrofit and energy efficiency solutions across the UK. We work with private homeowners, housing associations, and local authorities to bring meaningful change to people s homes one property at a time! We are now looking for a qualified and experienced Retrofit Assessor to join our team, with a focus on homes in the South Yorkshire and North Derbyshire areas. This is an exciting opportunity to play a vital role in improving housing stock, reducing energy bills, and tackling fuel poverty. As our Retrofit Assessor you will be specifically responsible for: Carrying out retrofit assessments in line with PAS2035:2019 standards and accreditation body requirements. Working on properties receiving funding through SHDF, ECO4, GBIS, and other retrofit schemes. Liaising with Retrofit Coordinators, site managers, and tenant liaison officers to schedule and conduct assessments efficiently. Using in-house or client systems to complete assessments and lodge data as required. Supporting documentation and coordination for TrustMark lodgements. Representing the business professionally with tenants, customers, and stakeholders. Contributing to a continuous improvement culture, with regular CPD and upskilling opportunities including air tightness testing. In order to be successful in this role you must have / be: Level 3 Certificate in both Domestic Energy Assessment and Retrofit Assessment At least 2 years experience assessing properties for energy efficiency improvements A strong attention to detail and the ability to manage your own workload A confident, professional communicator with excellent organisational skills Willingness to travel across the South Yorkshire/North Derbyshire area (and occasionally beyond) Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Jul 03, 2025
Full time
Retrofit Assessor Location: Based in and around Doncaster and Chesterfield Salary: £40,000 £44,000 + £4,500 Car Allowance + Bonus Scheme Contract: Full time, Permanent Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Are you passionate about energy efficiency and making homes greener, warmer, and more affordable to run Do you have an eye for detail and enjoy working in a dynamic, forward-thinking environment If so, we d love to hear from you. Sustainable Energy Services Ltd, part of the Sustainable Building Services Group, is a fast-growing company committed to delivering retrofit and energy efficiency solutions across the UK. We work with private homeowners, housing associations, and local authorities to bring meaningful change to people s homes one property at a time! We are now looking for a qualified and experienced Retrofit Assessor to join our team, with a focus on homes in the South Yorkshire and North Derbyshire areas. This is an exciting opportunity to play a vital role in improving housing stock, reducing energy bills, and tackling fuel poverty. As our Retrofit Assessor you will be specifically responsible for: Carrying out retrofit assessments in line with PAS2035:2019 standards and accreditation body requirements. Working on properties receiving funding through SHDF, ECO4, GBIS, and other retrofit schemes. Liaising with Retrofit Coordinators, site managers, and tenant liaison officers to schedule and conduct assessments efficiently. Using in-house or client systems to complete assessments and lodge data as required. Supporting documentation and coordination for TrustMark lodgements. Representing the business professionally with tenants, customers, and stakeholders. Contributing to a continuous improvement culture, with regular CPD and upskilling opportunities including air tightness testing. In order to be successful in this role you must have / be: Level 3 Certificate in both Domestic Energy Assessment and Retrofit Assessment At least 2 years experience assessing properties for energy efficiency improvements A strong attention to detail and the ability to manage your own workload A confident, professional communicator with excellent organisational skills Willingness to travel across the South Yorkshire/North Derbyshire area (and occasionally beyond) Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Howells Solutions Limited
Welwyn Garden City, Hertfordshire
Site Manager - Planned retrofit works 55k + Benefits Welwyn based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Welwyn area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Jul 03, 2025
Full time
Site Manager - Planned retrofit works 55k + Benefits Welwyn based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Welwyn area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Essex, and they are carrying out a planned works programme across Folkestone. Works are being carried out to occupied properties and include planned maintenance refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Jul 03, 2025
Contract
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Essex, and they are carrying out a planned works programme across Folkestone. Works are being carried out to occupied properties and include planned maintenance refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Howells Recruitment
Welwyn Garden City, Hertfordshire
Site Manager - Planned retrofit works £55k + Benefits Welwyn based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Welwyn area.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Jul 03, 2025
Full time
Site Manager - Planned retrofit works £55k + Benefits Welwyn based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Welwyn area.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
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