Blue Water Recruitment are looking for a Tenant Liaison Officer for a busy construction company. Starting immediately for ongoing work. The Role: The candidate will act as a vital communication bridge between landlords, property managers and tenants. They will provide information, support and address concerns, ensuring a smooth process for all involved. Requirements: Good at building positive relationships. Passionate about improving tenant satisfaction. Great communication skills and able to provide information. Supportive and comfortable facilitating meetings. If you are interested in this position, please contact Nia Monk at Blue Water Recruitment.
Jun 17, 2025
Seasonal
Blue Water Recruitment are looking for a Tenant Liaison Officer for a busy construction company. Starting immediately for ongoing work. The Role: The candidate will act as a vital communication bridge between landlords, property managers and tenants. They will provide information, support and address concerns, ensuring a smooth process for all involved. Requirements: Good at building positive relationships. Passionate about improving tenant satisfaction. Great communication skills and able to provide information. Supportive and comfortable facilitating meetings. If you are interested in this position, please contact Nia Monk at Blue Water Recruitment.
Resident Liaison Officer Devon Start ASAP Salary 30k + van and fuel card The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the South Devon area. This role covers, Exeter, Plymouth and could spread into Cornwall on occasions. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Van & fuel card Holiday pay and pension Please apply or Kirsty Rutlidge at Build Recruitment for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jun 16, 2025
Full time
Resident Liaison Officer Devon Start ASAP Salary 30k + van and fuel card The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the South Devon area. This role covers, Exeter, Plymouth and could spread into Cornwall on occasions. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Van & fuel card Holiday pay and pension Please apply or Kirsty Rutlidge at Build Recruitment for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Resident Liaison Officer (RLO) Location: Portsmouth/Watford Potentially Guildford About the Role We are seeking a professional, approachable, and highly organized Resident Liaison Officer to act as the vital link between residents, contractors, and internal teams during housing improvement, maintenance, or refurbishment projects. You will ensure residents are informed, supported, and satisfied throughout the project lifecycle, minimizing disruption and maintaining excellent customer relations. Key Responsibilities Act as the first point of contact for residents regarding ongoing works to their homes or communal areas. Build positive relationships with tenants, ensuring their needs and concerns are addressed promptly and effectively. Keep residents fully informed before, during, and after works through letters, meetings, newsletters, home visits, and calls. Arrange access to properties and coordinate appointments with contractors and residents. Maintain accurate records of all communications, appointments, and feedback. Support vulnerable residents and identify any special requirements. Work closely with site managers, contractors, and housing officers to ensure smooth delivery of services. Monitor resident satisfaction and assist in resolving complaints or issues. Ensure health and safety procedures are communicated and adhered to by residents and contractors. Attend and organize resident meetings, open days, and community events as required. Skills and Experience Required Previous experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community engagement. Strong communication and interpersonal skills with the ability to build trust and rapport. Organised, proactive, and able to manage multiple priorities effectively. Empathetic and able to handle sensitive situations with diplomacy and professionalism. Knowledge of housing or construction environments is highly desirable. IT literate (Microsoft Office, CRM systems, etc.). Full UK driving licence (if role requires site visits). Please send your CV to the relevant email address to find out more!
Jun 12, 2025
Full time
Resident Liaison Officer (RLO) Location: Portsmouth/Watford Potentially Guildford About the Role We are seeking a professional, approachable, and highly organized Resident Liaison Officer to act as the vital link between residents, contractors, and internal teams during housing improvement, maintenance, or refurbishment projects. You will ensure residents are informed, supported, and satisfied throughout the project lifecycle, minimizing disruption and maintaining excellent customer relations. Key Responsibilities Act as the first point of contact for residents regarding ongoing works to their homes or communal areas. Build positive relationships with tenants, ensuring their needs and concerns are addressed promptly and effectively. Keep residents fully informed before, during, and after works through letters, meetings, newsletters, home visits, and calls. Arrange access to properties and coordinate appointments with contractors and residents. Maintain accurate records of all communications, appointments, and feedback. Support vulnerable residents and identify any special requirements. Work closely with site managers, contractors, and housing officers to ensure smooth delivery of services. Monitor resident satisfaction and assist in resolving complaints or issues. Ensure health and safety procedures are communicated and adhered to by residents and contractors. Attend and organize resident meetings, open days, and community events as required. Skills and Experience Required Previous experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community engagement. Strong communication and interpersonal skills with the ability to build trust and rapport. Organised, proactive, and able to manage multiple priorities effectively. Empathetic and able to handle sensitive situations with diplomacy and professionalism. Knowledge of housing or construction environments is highly desirable. IT literate (Microsoft Office, CRM systems, etc.). Full UK driving licence (if role requires site visits). Please send your CV to the relevant email address to find out more!
Job Title: Building Inspector (Repairs) Type: Permanent Location: Evesham or Gloucester with travel at other sites Salary: £41,668 + Car Allowance Hours: 37hours BRC are working closely with a community housing association who are recruiting for temporary Building Inspector (repairs) in the communities of South Worcestershire and North Gloucestershire. This role involves supporting the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required Duties: Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues. Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors. Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily. Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate. Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality. Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors invoices for rates charged, hours worked and material charges. Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved. Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required. Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required. Support the Repairs Manager to manage the company s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims. Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received. Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out. Ensure the safety of the company colleagues including themselves, tenants, contractors and the public in the planning and delivery of maintenance activities. Assist in the implementation of and compliance with health and safety procedures and risk assessments in accordance with company policies. Ensure that contractors operate a safe system of work in all their activities for which the company are responsible, and in accordance with all published legislation, regulation, and companies own guidance. Ensure that all data protection requirements are met in accordance with the Group s policy, procedures, and statutory requirements. Ensure legal obligations and all policies and procedures are implemented and complied with, including financial regulations, safeguarding, health and safety and all regulatory requirements. To identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk. Ensure a high level of customer service is provided to both internal and external customers. Ensure positive promotion and representation of the organisation at all times. Undertake any other reasonable duties as requested. Requirements: Essential: Relevant professional building qualification or relevant experience. Work experience in all aspects of building maintenance work. Background in building surveying or maintenance. Experience using Schedule of Rates to issue and control maintenance work. Experience of working with building and service contracts. Experience of preparing technical reports, specifications and schedules of work. Experience of contracts supervision and service level agreements. Knowledge of housing management. Current knowledge of health and safety legislation, including CDM regulations. Understanding of Stock Condition Surveys (SCSs) and the Housing H&S Rating System (HHSRS) Ability to develop and maintain effective relationships with internal and external stakeholders. Ability to prepare clear and concise reports and technical specifications. Ability to complete and review risk assessments. Customer focussed, externally and internally. IT literate Microsoft Office software. Full and current driving licence and use of own vehicle insured for business use. Desirable: Knowledge of fire risk assessments Understanding of Section 20 requirements For more information, please call Emma Keir or Megan Smith on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Jun 11, 2025
Full time
Job Title: Building Inspector (Repairs) Type: Permanent Location: Evesham or Gloucester with travel at other sites Salary: £41,668 + Car Allowance Hours: 37hours BRC are working closely with a community housing association who are recruiting for temporary Building Inspector (repairs) in the communities of South Worcestershire and North Gloucestershire. This role involves supporting the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required Duties: Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues. Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors. Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily. Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate. Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality. Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors invoices for rates charged, hours worked and material charges. Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved. Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required. Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required. Support the Repairs Manager to manage the company s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims. Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received. Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out. Ensure the safety of the company colleagues including themselves, tenants, contractors and the public in the planning and delivery of maintenance activities. Assist in the implementation of and compliance with health and safety procedures and risk assessments in accordance with company policies. Ensure that contractors operate a safe system of work in all their activities for which the company are responsible, and in accordance with all published legislation, regulation, and companies own guidance. Ensure that all data protection requirements are met in accordance with the Group s policy, procedures, and statutory requirements. Ensure legal obligations and all policies and procedures are implemented and complied with, including financial regulations, safeguarding, health and safety and all regulatory requirements. To identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk. Ensure a high level of customer service is provided to both internal and external customers. Ensure positive promotion and representation of the organisation at all times. Undertake any other reasonable duties as requested. Requirements: Essential: Relevant professional building qualification or relevant experience. Work experience in all aspects of building maintenance work. Background in building surveying or maintenance. Experience using Schedule of Rates to issue and control maintenance work. Experience of working with building and service contracts. Experience of preparing technical reports, specifications and schedules of work. Experience of contracts supervision and service level agreements. Knowledge of housing management. Current knowledge of health and safety legislation, including CDM regulations. Understanding of Stock Condition Surveys (SCSs) and the Housing H&S Rating System (HHSRS) Ability to develop and maintain effective relationships with internal and external stakeholders. Ability to prepare clear and concise reports and technical specifications. Ability to complete and review risk assessments. Customer focussed, externally and internally. IT literate Microsoft Office software. Full and current driving licence and use of own vehicle insured for business use. Desirable: Knowledge of fire risk assessments Understanding of Section 20 requirements For more information, please call Emma Keir or Megan Smith on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Are you a Resident Liaison Officer looking for a new challenge? Are you looking to work for a business that cares for it's employees? Approach Personnel are working in partnership with a successful and growing maintenance contractor that are currently recruiting for an experienced Resident Liaison Officer to join their growing refurbishment business on a large brand new contract in Leeds. The Resident Liaison Officer will be assisting tenants on refurbishment aspects including new kitchens and bathrooms What's in it for you? 26 Days holiday + bank holidays Life Assurance Pension Private medical insurance Access to discount portal Digital GP Bonus entitlement based on performance Employee assistance programme Key Responsibilities: Deliver a excellent customer experience driving high levels of satisfaction Working within a wider delivery team Working together with Senior Resident Liaison Officer What we are looking for: Pro-active and engaging individual Exceptional communication skills Administration skills Microsoft Office skills Customer service experience Experience of CRM systems preferred, but not required This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact the number (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills.
Jun 10, 2025
Full time
Are you a Resident Liaison Officer looking for a new challenge? Are you looking to work for a business that cares for it's employees? Approach Personnel are working in partnership with a successful and growing maintenance contractor that are currently recruiting for an experienced Resident Liaison Officer to join their growing refurbishment business on a large brand new contract in Leeds. The Resident Liaison Officer will be assisting tenants on refurbishment aspects including new kitchens and bathrooms What's in it for you? 26 Days holiday + bank holidays Life Assurance Pension Private medical insurance Access to discount portal Digital GP Bonus entitlement based on performance Employee assistance programme Key Responsibilities: Deliver a excellent customer experience driving high levels of satisfaction Working within a wider delivery team Working together with Senior Resident Liaison Officer What we are looking for: Pro-active and engaging individual Exceptional communication skills Administration skills Microsoft Office skills Customer service experience Experience of CRM systems preferred, but not required This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact the number (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills.
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Jun 10, 2025
Full time
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Our client, a family-run contractor, are seeking a Permanent Tenant Liaison Officer to join their dynamic team and to cover works across West Yorkshire. In this role, you will be the primary point of contact for tenants, responsible for addressing any tenant concerns, providing updates on project progress, and ensuring a positive living experience during construction activities. Your role is vital in fostering a strong relationship between the tenants and the company, helping to maintain the company's reputation for reliability and care. The ideal candidate must have; Proven experience as a Tenant Liaison Officer or in a similar position within the housing sector. Strong understanding of tenant rights and housing regulations. Exceptional communication and interpersonal skills. Ability to handle tenant complaints and provide effective resolutions. Organizational skills with the ability to manage multiple tasks and projects. Competent in using technology and software for reporting and documentation. This is an excellent opportunity to join a team and become part of a supportive and family-oriented working environment where your contribution is valued. You will enjoy competitive pay, opportunities for professional development, and the satisfaction of making a positive impact on the lives of tenants. If you are ready to take on a rewarding role as a Tenant Liaison Officer and meet the requirements outlined above, we invite you to apply today and help us create better living environments
Jun 10, 2025
Full time
Our client, a family-run contractor, are seeking a Permanent Tenant Liaison Officer to join their dynamic team and to cover works across West Yorkshire. In this role, you will be the primary point of contact for tenants, responsible for addressing any tenant concerns, providing updates on project progress, and ensuring a positive living experience during construction activities. Your role is vital in fostering a strong relationship between the tenants and the company, helping to maintain the company's reputation for reliability and care. The ideal candidate must have; Proven experience as a Tenant Liaison Officer or in a similar position within the housing sector. Strong understanding of tenant rights and housing regulations. Exceptional communication and interpersonal skills. Ability to handle tenant complaints and provide effective resolutions. Organizational skills with the ability to manage multiple tasks and projects. Competent in using technology and software for reporting and documentation. This is an excellent opportunity to join a team and become part of a supportive and family-oriented working environment where your contribution is valued. You will enjoy competitive pay, opportunities for professional development, and the satisfaction of making a positive impact on the lives of tenants. If you are ready to take on a rewarding role as a Tenant Liaison Officer and meet the requirements outlined above, we invite you to apply today and help us create better living environments
Job Title: Residential Liaison Officer - Part time Location: Sheffield ( 6 month contract) Part Time Position - 30.83 Per hour Job Overview: We are seeking an experienced and personable Residential Liaison Officer to join our team on a cladding remediation project in Nottingham. This is a key role that focuses on effective communication and building strong relationships with residents, ensuring that their needs and concerns are addressed throughout the project lifecycle. This is a temporary position and also part time. This position is set to start in July/ August 2025. Key Responsibilities: Act as the primary point of contact for residents throughout the duration of the cladding remediation project. Provide timely updates to residents regarding project timelines, progress, and any potential disruptions. Address and resolve any concerns or complaints from residents in a professional and efficient manner. Liaise with the project team to ensure minimal disruption to residents while work is being carried out. Organize and facilitate meetings or events to keep residents informed and involved in the project. Maintain accurate records of interactions with residents, including concerns raised and actions taken. Support the project team in ensuring that all work is carried out in line with safety regulations and resident well-being. Key Requirements: Proven experience as a Residential Liaison Officer or in a similar customer-facing role, preferably in the construction or housing sector. Excellent communication and interpersonal skills, with the ability to manage relationships with a wide range of stakeholders. Ability to handle sensitive situations with tact and professionalism. Strong organizational skills and attention to detail. Understanding of health and safety regulations, particularly in relation to construction or housing projects, is an advantage. Why Join Us? Be part of a dynamic team working on a vital cladding remediation project aimed at improving safety for residents. Opportunity to make a real difference in enhancing resident satisfaction and project success. How to Apply: To apply for this position, please submit your CV and a cover letter highlighting your relevant experience and why you are interested in. If you have any further questions, please contact Danielle at Building Careers (phone number removed) (phone number removed) (url removed) INDC
Jun 10, 2025
Seasonal
Job Title: Residential Liaison Officer - Part time Location: Sheffield ( 6 month contract) Part Time Position - 30.83 Per hour Job Overview: We are seeking an experienced and personable Residential Liaison Officer to join our team on a cladding remediation project in Nottingham. This is a key role that focuses on effective communication and building strong relationships with residents, ensuring that their needs and concerns are addressed throughout the project lifecycle. This is a temporary position and also part time. This position is set to start in July/ August 2025. Key Responsibilities: Act as the primary point of contact for residents throughout the duration of the cladding remediation project. Provide timely updates to residents regarding project timelines, progress, and any potential disruptions. Address and resolve any concerns or complaints from residents in a professional and efficient manner. Liaise with the project team to ensure minimal disruption to residents while work is being carried out. Organize and facilitate meetings or events to keep residents informed and involved in the project. Maintain accurate records of interactions with residents, including concerns raised and actions taken. Support the project team in ensuring that all work is carried out in line with safety regulations and resident well-being. Key Requirements: Proven experience as a Residential Liaison Officer or in a similar customer-facing role, preferably in the construction or housing sector. Excellent communication and interpersonal skills, with the ability to manage relationships with a wide range of stakeholders. Ability to handle sensitive situations with tact and professionalism. Strong organizational skills and attention to detail. Understanding of health and safety regulations, particularly in relation to construction or housing projects, is an advantage. Why Join Us? Be part of a dynamic team working on a vital cladding remediation project aimed at improving safety for residents. Opportunity to make a real difference in enhancing resident satisfaction and project success. How to Apply: To apply for this position, please submit your CV and a cover letter highlighting your relevant experience and why you are interested in. If you have any further questions, please contact Danielle at Building Careers (phone number removed) (phone number removed) (url removed) INDC
Customer Care Officer - Renfrewshire - Salary up to 30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key Responsibilities Act as the main liaison between tenants/residents and the construction team throughout the duration of works. Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates. Schedule and coordinate access for construction works, ensuring minimal disruption to tenants. Maintain accurate records of all communications and issues raised by tenants and stakeholders. Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently. Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys. Monitor customer satisfaction levels and assist in implementing improvements where necessary. Attend resident meetings and community events as required to build positive relationships with stakeholders. Requirements Proven experience in a customer service or complaints handling role, ideally within housing / construction Excellent communication and interpersonal skills, with the ability to remain calm under pressure. Strong organisational and time management skills. Ability to build rapport and maintain positive relationships with diverse stakeholders. A proactive approach to problem-solving and a strong sense of empathy. Competent in Microsoft Office and customer service management systems. Desirable Knowledge of housing association practices and social housing legislation. Experience working on refurbishment or planned maintenance projects. Benefits Competitive salary 22 days annual leave + bank holidays Pension scheme Training and development opportunities Supportive and inclusive team culture
Jun 06, 2025
Full time
Customer Care Officer - Renfrewshire - Salary up to 30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key Responsibilities Act as the main liaison between tenants/residents and the construction team throughout the duration of works. Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates. Schedule and coordinate access for construction works, ensuring minimal disruption to tenants. Maintain accurate records of all communications and issues raised by tenants and stakeholders. Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently. Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys. Monitor customer satisfaction levels and assist in implementing improvements where necessary. Attend resident meetings and community events as required to build positive relationships with stakeholders. Requirements Proven experience in a customer service or complaints handling role, ideally within housing / construction Excellent communication and interpersonal skills, with the ability to remain calm under pressure. Strong organisational and time management skills. Ability to build rapport and maintain positive relationships with diverse stakeholders. A proactive approach to problem-solving and a strong sense of empathy. Competent in Microsoft Office and customer service management systems. Desirable Knowledge of housing association practices and social housing legislation. Experience working on refurbishment or planned maintenance projects. Benefits Competitive salary 22 days annual leave + bank holidays Pension scheme Training and development opportunities Supportive and inclusive team culture
Job Title: Resident Liaison Officer - Kitchen & Bathroom Refurbishment Project Location: Thurrock, Essex (with travel to scattered properties across the borough) Pay: £18:59 per hour Contract Type: Temporary with a chance to go Permanent Contract Duration: Until July 25th with further work being released Exciting Opportunity: Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex. About the Role: As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process. Key Responsibilities: Champion of Tenant Satisfaction: Proactively engage with tenants, providing clear, concise, and empathetic communication. Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns. Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues. Project Coordination & Support: Coordinate appointments and access for contractors, ensuring efficient project timelines. Monitor project progress closely, ensuring quality standards are met and deadlines are achieved. Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment. Data & Reporting: Accurately gather and record tenant feedback, project progress data, and any relevant information. Prepare clear and concise reports on project progress and any identified issues. Exceptional Customer Service: Deliver outstanding customer service to all tenants, consistently exceeding expectations. Build and maintain strong, positive relationships with tenants and other stakeholders. Essential Requirements: Proven experience in a customer service or community liaison role, ideally within a housing or social care environment. Excellent communication and interpersonal skills you're a confident communicator who can build rapport easily. Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment. A proactive and problem-solving approach with the ability to think on your feet and find solutions. Experience working with vulnerable groups (highly desirable). Knowledge of housing regulations and best practice (desirable). Full UK Driving License and access to your own vehicle is essential business expenses will be paid. Benefits of Joining Our Team: Be part of a vital project that makes a real difference to the lives of local residents. Gain valuable experience in social housing and project management. Work with a supportive and collaborative team. To Apply: Apply today ! Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.
Jun 05, 2025
Seasonal
Job Title: Resident Liaison Officer - Kitchen & Bathroom Refurbishment Project Location: Thurrock, Essex (with travel to scattered properties across the borough) Pay: £18:59 per hour Contract Type: Temporary with a chance to go Permanent Contract Duration: Until July 25th with further work being released Exciting Opportunity: Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex. About the Role: As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process. Key Responsibilities: Champion of Tenant Satisfaction: Proactively engage with tenants, providing clear, concise, and empathetic communication. Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns. Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues. Project Coordination & Support: Coordinate appointments and access for contractors, ensuring efficient project timelines. Monitor project progress closely, ensuring quality standards are met and deadlines are achieved. Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment. Data & Reporting: Accurately gather and record tenant feedback, project progress data, and any relevant information. Prepare clear and concise reports on project progress and any identified issues. Exceptional Customer Service: Deliver outstanding customer service to all tenants, consistently exceeding expectations. Build and maintain strong, positive relationships with tenants and other stakeholders. Essential Requirements: Proven experience in a customer service or community liaison role, ideally within a housing or social care environment. Excellent communication and interpersonal skills you're a confident communicator who can build rapport easily. Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment. A proactive and problem-solving approach with the ability to think on your feet and find solutions. Experience working with vulnerable groups (highly desirable). Knowledge of housing regulations and best practice (desirable). Full UK Driving License and access to your own vehicle is essential business expenses will be paid. Benefits of Joining Our Team: Be part of a vital project that makes a real difference to the lives of local residents. Gain valuable experience in social housing and project management. Work with a supportive and collaborative team. To Apply: Apply today ! Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.
Job Title: Tenant Liaison Manager Location: Doncaster Salary: £30,000 - £35,000 Contract Type: Permanent Working Hours: Full Time About the Role: We are currently seeking a dedicated and experienced Tenant Liaison Manager to lead a team of Tenant Liaison Officers (TLOs) working across kitchen and bathroom replacement schemes. This role is essential to ensuring a high standard of customer care, clear communication, and tenant satisfaction throughout the delivery of these works. Key Responsibilities: Lead, manage, and support a team of TLOs, ensuring consistent service delivery and performance standards. Act as the primary liaison between tenants, site teams, and internal project stakeholders. Oversee all tenant engagement strategies, including pre-start meetings, consultation events, and satisfaction surveys. Resolve escalated tenant concerns and complaints effectively and professionally. Monitor and report on resident satisfaction and team performance metrics. Collaborate closely with operational teams to ensure works are delivered with minimal disruption to residents. Maintain detailed records of tenant communication and project progress. Requirements: Proven experience in a Tenant Liaison role within the social housing or construction sector. Previous experience managing or supervising a customer focused team. Strong interpersonal, organisational, and communication skills. A proactive, empathetic, and solutions focused approach to tenant engagement. Full UK driving licence and willingness to travel to sites as required. Desirable: Experience with Decent Homes programmes or kitchen/bathroom replacement schemes. Knowledge of health and safety regulations relevant to housing refurbishments. What We Offer: A supportive working environment within a respected and growing organisation. Opportunities for professional development and career progression. Competitive salary and benefits package. To Apply: Please submit your CV and our team will be in touch to discuss
Jun 05, 2025
Full time
Job Title: Tenant Liaison Manager Location: Doncaster Salary: £30,000 - £35,000 Contract Type: Permanent Working Hours: Full Time About the Role: We are currently seeking a dedicated and experienced Tenant Liaison Manager to lead a team of Tenant Liaison Officers (TLOs) working across kitchen and bathroom replacement schemes. This role is essential to ensuring a high standard of customer care, clear communication, and tenant satisfaction throughout the delivery of these works. Key Responsibilities: Lead, manage, and support a team of TLOs, ensuring consistent service delivery and performance standards. Act as the primary liaison between tenants, site teams, and internal project stakeholders. Oversee all tenant engagement strategies, including pre-start meetings, consultation events, and satisfaction surveys. Resolve escalated tenant concerns and complaints effectively and professionally. Monitor and report on resident satisfaction and team performance metrics. Collaborate closely with operational teams to ensure works are delivered with minimal disruption to residents. Maintain detailed records of tenant communication and project progress. Requirements: Proven experience in a Tenant Liaison role within the social housing or construction sector. Previous experience managing or supervising a customer focused team. Strong interpersonal, organisational, and communication skills. A proactive, empathetic, and solutions focused approach to tenant engagement. Full UK driving licence and willingness to travel to sites as required. Desirable: Experience with Decent Homes programmes or kitchen/bathroom replacement schemes. Knowledge of health and safety regulations relevant to housing refurbishments. What We Offer: A supportive working environment within a respected and growing organisation. Opportunities for professional development and career progression. Competitive salary and benefits package. To Apply: Please submit your CV and our team will be in touch to discuss
Job Title: Property Advisor Location: Ealing (Hybrid working available/Travel around borough) Hourly rate 21.33 PAYE / 28.26 Umbrella per hour Contract Length: 3 month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start Full Driving License / Access to own vehicle (Required) Role purpose: To work with the Void Surveyors and Allocations Officers to prepare void properties for letting and to lead on tenant viewings in the lettings process, whilst ensuring that the Council meets its statutory requirements. To ensure that property and tenancy records are kept up to date and regularly monitored. To ensure that residents' needs are identified. To liaise with contractors, suppliers, consultants and key stakeholders involved in the void management. To meet and surpass the targets identified as key performance indicators. To ensure the Council meets its statutory requirements with specific regard to building and Health and safety regulations. Key Responsibilities: To understand, apply and explain housing's policies, procedures and guidelines to tenants and to keep up to date with Tenancy and Housing Benefit procedures. To work with Void Surveyors, Allocations Officers, Housing Officers and the Finance/Rents team to ensure that the void procedures are managed effectively. To liaise closely with the Allocations, Tenancy Management, Home Ownership and Housing Repairs Customer Centre teams to ensure effective channels of communication are maintained. To update OHMS, in real time; using mobile technology, where appropriate. To manage the Council's void work in accordance with housing policies, procedures and guidelines. In liaison with the Voids and Disrepair Manager and Void Surveyor's, implement, draft and disseminate procedures, which are good practice in void management to ensure the service provided is of the highest standard. To empower tenants to enable them to sustain their tenancy. To provide administrative support to the Void Surveyors. To liaise with relevant agencies for vulnerable/elderly tenants, e.g. wardens, social workers, relatives, guarantors, etc. To use properties which may become void in the block that are schedule for demolish in 2-24 months for non-secure tenancies. To initiate and assist in the development of an effective administrative system and maintain up to date records on all aspects of voids in the Regeneration Area Knowledge, skills & experience: Demonstrate an understanding of the key aspects of performance required from the Voids Team. Experience in working in a lettings team, carying out viewings and sign up's on void properties. Able to devise and monitor rotas and work schedules for a team. To be able to promote properties during viewing to ensure earliest lettings Excellent organisational skills - able to maintain full up to date records; able to monitor and rectify contract compliance; able to ensure allocations kept fully informed of progress of works. Able to understand, manipulate and report on statistical data. Excellent communication skills face to face, on the telephone and in writing. Vehicle and clean driving licence. Excellent ICT skills, including the effective use of mobile technology and associated work systems and processes. Good knowledge of Microsoft office suite. Excellent time management skills. Knowledge of Natfed /SORs or similar Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 05, 2025
Contract
Job Title: Property Advisor Location: Ealing (Hybrid working available/Travel around borough) Hourly rate 21.33 PAYE / 28.26 Umbrella per hour Contract Length: 3 month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start Full Driving License / Access to own vehicle (Required) Role purpose: To work with the Void Surveyors and Allocations Officers to prepare void properties for letting and to lead on tenant viewings in the lettings process, whilst ensuring that the Council meets its statutory requirements. To ensure that property and tenancy records are kept up to date and regularly monitored. To ensure that residents' needs are identified. To liaise with contractors, suppliers, consultants and key stakeholders involved in the void management. To meet and surpass the targets identified as key performance indicators. To ensure the Council meets its statutory requirements with specific regard to building and Health and safety regulations. Key Responsibilities: To understand, apply and explain housing's policies, procedures and guidelines to tenants and to keep up to date with Tenancy and Housing Benefit procedures. To work with Void Surveyors, Allocations Officers, Housing Officers and the Finance/Rents team to ensure that the void procedures are managed effectively. To liaise closely with the Allocations, Tenancy Management, Home Ownership and Housing Repairs Customer Centre teams to ensure effective channels of communication are maintained. To update OHMS, in real time; using mobile technology, where appropriate. To manage the Council's void work in accordance with housing policies, procedures and guidelines. In liaison with the Voids and Disrepair Manager and Void Surveyor's, implement, draft and disseminate procedures, which are good practice in void management to ensure the service provided is of the highest standard. To empower tenants to enable them to sustain their tenancy. To provide administrative support to the Void Surveyors. To liaise with relevant agencies for vulnerable/elderly tenants, e.g. wardens, social workers, relatives, guarantors, etc. To use properties which may become void in the block that are schedule for demolish in 2-24 months for non-secure tenancies. To initiate and assist in the development of an effective administrative system and maintain up to date records on all aspects of voids in the Regeneration Area Knowledge, skills & experience: Demonstrate an understanding of the key aspects of performance required from the Voids Team. Experience in working in a lettings team, carying out viewings and sign up's on void properties. Able to devise and monitor rotas and work schedules for a team. To be able to promote properties during viewing to ensure earliest lettings Excellent organisational skills - able to maintain full up to date records; able to monitor and rectify contract compliance; able to ensure allocations kept fully informed of progress of works. Able to understand, manipulate and report on statistical data. Excellent communication skills face to face, on the telephone and in writing. Vehicle and clean driving licence. Excellent ICT skills, including the effective use of mobile technology and associated work systems and processes. Good knowledge of Microsoft office suite. Excellent time management skills. Knowledge of Natfed /SORs or similar Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Ionic Recruitment are currently looking for a Contract Liaison Officer on behalf of our client. Introduction: Our client is seeking a Contract Liaison Officer to join their team based out of the Workington office, with site work focused around Carlisle and the surrounding areas . This is a fantastic opportunity to work at the heart of project delivery, providing essential support between customers, clients, and site teams. The role is Monday to Friday, 37.5 hours per week, and would suit someone with a background in social housing , community engagement, or customer service in a construction or maintenance setting. Salary: Competitive with benefits Package: 27 days holiday plus bank holidays (with buy/sell option), car allowance or fleet van, pension (up to 7.5%), healthcare discounts, Tastecard, paid volunteering day, and more. Job Responsibilities: Act as the key communication link between the site team, customers, and the wider community. Coordinate and deliver all social value commitments under contract, including community and employment initiatives. Distribute information regarding upcoming works and maintain visibility of current project activity. Carry out site visits with clients and customers to address concerns and ensure satisfaction. Handle customer enquiries and complaints, resolving issues promptly and professionally. Support the delivery of excellent customer service and social value across all works. Maintain communication systems to keep site teams informed and engaged. Promote positive case studies and community engagement through marketing channels. Contribute to technical site notes, observations, and reporting required for the contract. Requirements: Experience working in a customer-facing environment, preferably within social housing or resident liaison . Excellent communication and relationship-building skills. Confident presenting and working in public-facing roles. Strong IT proficiency, with flexibility in travel and working hours. Full UK driving licence required. DBS check required (to be completed as part of the onboarding process). Known in the industry as either a Tenant Liaison Officer or Resident Liaison Officer . Please apply below. Alternatively, you can send your CV to Jack at Ionic Recruitment or give him a call. These details can be found on our website. Please note by applying for this job you are agreeing to our terms and conditions that can also be found on our website.
Jun 05, 2025
Full time
Ionic Recruitment are currently looking for a Contract Liaison Officer on behalf of our client. Introduction: Our client is seeking a Contract Liaison Officer to join their team based out of the Workington office, with site work focused around Carlisle and the surrounding areas . This is a fantastic opportunity to work at the heart of project delivery, providing essential support between customers, clients, and site teams. The role is Monday to Friday, 37.5 hours per week, and would suit someone with a background in social housing , community engagement, or customer service in a construction or maintenance setting. Salary: Competitive with benefits Package: 27 days holiday plus bank holidays (with buy/sell option), car allowance or fleet van, pension (up to 7.5%), healthcare discounts, Tastecard, paid volunteering day, and more. Job Responsibilities: Act as the key communication link between the site team, customers, and the wider community. Coordinate and deliver all social value commitments under contract, including community and employment initiatives. Distribute information regarding upcoming works and maintain visibility of current project activity. Carry out site visits with clients and customers to address concerns and ensure satisfaction. Handle customer enquiries and complaints, resolving issues promptly and professionally. Support the delivery of excellent customer service and social value across all works. Maintain communication systems to keep site teams informed and engaged. Promote positive case studies and community engagement through marketing channels. Contribute to technical site notes, observations, and reporting required for the contract. Requirements: Experience working in a customer-facing environment, preferably within social housing or resident liaison . Excellent communication and relationship-building skills. Confident presenting and working in public-facing roles. Strong IT proficiency, with flexibility in travel and working hours. Full UK driving licence required. DBS check required (to be completed as part of the onboarding process). Known in the industry as either a Tenant Liaison Officer or Resident Liaison Officer . Please apply below. Alternatively, you can send your CV to Jack at Ionic Recruitment or give him a call. These details can be found on our website. Please note by applying for this job you are agreeing to our terms and conditions that can also be found on our website.
Job Title : Resident Liaison Officer x3 Work Location : Milton Keynes Job Duration : Temporary (Long Term) Pay: Competitive One of our leading clients are currently looking to employ a 3x Resident Liaison Officers to join their team on a Temporary basis covering the Milton Keynes Area Duties but not limited too: To provide information, updates and support tenants whose homes are affected by major works Customer Facing role - First point of contact Deal with customer complaints Provide support to vulnerable resident Driving between sites (mileage to be claimed) Requirements RLO/Housing Experience Communication skills UK Driving License Customer Service Computer Illiterate If interested in this role, please apply here online , RG Setsquare is acting as an Employment Business in relation to this vacancy.
Jun 05, 2025
Seasonal
Job Title : Resident Liaison Officer x3 Work Location : Milton Keynes Job Duration : Temporary (Long Term) Pay: Competitive One of our leading clients are currently looking to employ a 3x Resident Liaison Officers to join their team on a Temporary basis covering the Milton Keynes Area Duties but not limited too: To provide information, updates and support tenants whose homes are affected by major works Customer Facing role - First point of contact Deal with customer complaints Provide support to vulnerable resident Driving between sites (mileage to be claimed) Requirements RLO/Housing Experience Communication skills UK Driving License Customer Service Computer Illiterate If interested in this role, please apply here online , RG Setsquare is acting as an Employment Business in relation to this vacancy.
Resident Liaison Officer Up to 36k plus package West London Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in West London, and they are carrying out a planned works programme across Ealing, Ladbroke Grove and Wembley. Works are being carried out to occupied properties and include window and door renewals and kitchen and bathroom refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis.
Jun 04, 2025
Full time
Resident Liaison Officer Up to 36k plus package West London Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in West London, and they are carrying out a planned works programme across Ealing, Ladbroke Grove and Wembley. Works are being carried out to occupied properties and include window and door renewals and kitchen and bathroom refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis.
Site Manager - Planned works 55k + Benefits Cambridge based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Cambridge areas. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Jun 04, 2025
Full time
Site Manager - Planned works 55k + Benefits Cambridge based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Cambridge areas. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Serve as the main point of contact for residents before, during, and after works Issue letters, notices, and schedules of works to residents Arrange and attend tenant consultation meetings and property surveys Manage access to properties for surveys, works, and inspections Handle queries, concerns, and complaints efficiently and sensitively Keep residents informed of progress, changes, and potential disruptions Record all resident interactions and maintain accurate logs Coordinate with site managers, contractors, and project teams to ensure a seamless delivery Promote a positive image of the company and the works being carried out Support vulnerable residents to ensure additional needs are met
Jun 03, 2025
Full time
Serve as the main point of contact for residents before, during, and after works Issue letters, notices, and schedules of works to residents Arrange and attend tenant consultation meetings and property surveys Manage access to properties for surveys, works, and inspections Handle queries, concerns, and complaints efficiently and sensitively Keep residents informed of progress, changes, and potential disruptions Record all resident interactions and maintain accurate logs Coordinate with site managers, contractors, and project teams to ensure a seamless delivery Promote a positive image of the company and the works being carried out Support vulnerable residents to ensure additional needs are met
Site Manager - Planned works 55k + Benefits Dulwich and Battersea based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Dulwich and Battersea areas. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Jun 02, 2025
Full time
Site Manager - Planned works 55k + Benefits Dulwich and Battersea based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Dulwich and Battersea areas. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) / Customer Services Officer Location: Isle of Wight Salary: Up to £34,000 (negotiable) + excellent benefits package About the Role Are you experienced in Customer Service within the Social Housing sector? We re recruiting for a Resident Liaison Officer (RLO) to join one of the UK s leading Principal Contractors, working on a key project on the Isle of Wight . This is a full-time, permanent role based on a live tenanted site , so prior experience in a similar role is essential. Join a supportive and well-established team with access to great benefits, including private healthcare, pension scheme, paid travel expenses, and more. Key Responsibilities As an RLO / TLO / Customer Services Officer, you will be the main point of contact between residents, site teams, subcontractors, and client representatives. Your goal is to ensure smooth project delivery and a high level of resident satisfaction. Your duties will include: Building and maintaining positive relationships with residents and stakeholders. Coordinating closely with the site and project management teams. Maintaining customer service procedures and ensuring consistent communication. Handling resident queries, complaints, and concerns with professionalism. Performing basic site administration, including: Updating delivery receipts and stock takes in the in-house Probe system. Managing alerts in the system and chasing responses. Completing Right to Work checks for subcontractors. Drafting and sending communications to residents. Logging and tracking all issues raised, including actions taken, within company systems. Escalating unresolved matters to the Customer Services Manager when required. Key Tasks Answering calls and booking resident appointments. Liaising with resident and client representatives. Ensuring effective resolution of service issues. Supporting project teams with accurate data entry and reporting. What We re Looking For Previous experience in a similar Resident Liaison or Customer Service role within Social Housing is essential. Excellent communication and problem-solving skills. Organised, proactive, and comfortable working on a live site. IT literate with experience using internal CRM or project management systems (e.g., Probe). Ability to work independently and as part of a collaborative team. Apply Now If you re a confident communicator with relevant housing or construction experience, we d love to hear from you! Contact Heather on the number provided to apply or find out more.
May 30, 2025
Full time
Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) / Customer Services Officer Location: Isle of Wight Salary: Up to £34,000 (negotiable) + excellent benefits package About the Role Are you experienced in Customer Service within the Social Housing sector? We re recruiting for a Resident Liaison Officer (RLO) to join one of the UK s leading Principal Contractors, working on a key project on the Isle of Wight . This is a full-time, permanent role based on a live tenanted site , so prior experience in a similar role is essential. Join a supportive and well-established team with access to great benefits, including private healthcare, pension scheme, paid travel expenses, and more. Key Responsibilities As an RLO / TLO / Customer Services Officer, you will be the main point of contact between residents, site teams, subcontractors, and client representatives. Your goal is to ensure smooth project delivery and a high level of resident satisfaction. Your duties will include: Building and maintaining positive relationships with residents and stakeholders. Coordinating closely with the site and project management teams. Maintaining customer service procedures and ensuring consistent communication. Handling resident queries, complaints, and concerns with professionalism. Performing basic site administration, including: Updating delivery receipts and stock takes in the in-house Probe system. Managing alerts in the system and chasing responses. Completing Right to Work checks for subcontractors. Drafting and sending communications to residents. Logging and tracking all issues raised, including actions taken, within company systems. Escalating unresolved matters to the Customer Services Manager when required. Key Tasks Answering calls and booking resident appointments. Liaising with resident and client representatives. Ensuring effective resolution of service issues. Supporting project teams with accurate data entry and reporting. What We re Looking For Previous experience in a similar Resident Liaison or Customer Service role within Social Housing is essential. Excellent communication and problem-solving skills. Organised, proactive, and comfortable working on a live site. IT literate with experience using internal CRM or project management systems (e.g., Probe). Ability to work independently and as part of a collaborative team. Apply Now If you re a confident communicator with relevant housing or construction experience, we d love to hear from you! Contact Heather on the number provided to apply or find out more.
Resident Liaison Officer - Social Housing Fire Remediation works Based in Bromley & surrounding areas Full time, permanent 30,000 - 36,000 DOE plus fuel card Howells are working with a leading contractor to find a successful and proactive Resident Liaison Officer to join their team delivering fire remediation works in Bromley & the surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
May 30, 2025
Full time
Resident Liaison Officer - Social Housing Fire Remediation works Based in Bromley & surrounding areas Full time, permanent 30,000 - 36,000 DOE plus fuel card Howells are working with a leading contractor to find a successful and proactive Resident Liaison Officer to join their team delivering fire remediation works in Bromley & the surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
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