Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: 22 PAYE per hour Working Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.
Dec 05, 2025
Seasonal
Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: 22 PAYE per hour Working Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.
We're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism, empathy, and clarity. You'll act as the primary link between residents, contractors and project teams - ensuring residents are informed, concerns are handled effectively, and service standards remain consistently high throughout the duration of refurbishment works. The role will require the successful candidate to be based on-site a minimum of three days per week. The Role Act as the main point of contact for residents throughout regeneration and improvement projects. Provide regular updates on project schedules, progress and expected timescales. Build positive relationships with residents, supporting engagement and ensuring clear communication. Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction. Maintain accurate records of interactions, concerns, outcomes and relevant case notes. Conduct home visits to discuss ongoing works, access requirements and feedback. Supervise, guide and support Resident Liaison Officers to maintain a high standard of service. Prepare updates and reports for management on engagement levels, key issues and resident satisfaction. Key Requirements Excellent verbal and written communication skills. Strong interpersonal ability to build trust with residents and stakeholders. Well-organised, with the ability to manage competing priorities and maintain accurate records. Previous experience in a Resident Liaison or customer-facing community role. Confident problem solver with the ability to handle complaints effectively and diplomatically. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and resident engagement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 02, 2025
Contract
We're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism, empathy, and clarity. You'll act as the primary link between residents, contractors and project teams - ensuring residents are informed, concerns are handled effectively, and service standards remain consistently high throughout the duration of refurbishment works. The role will require the successful candidate to be based on-site a minimum of three days per week. The Role Act as the main point of contact for residents throughout regeneration and improvement projects. Provide regular updates on project schedules, progress and expected timescales. Build positive relationships with residents, supporting engagement and ensuring clear communication. Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction. Maintain accurate records of interactions, concerns, outcomes and relevant case notes. Conduct home visits to discuss ongoing works, access requirements and feedback. Supervise, guide and support Resident Liaison Officers to maintain a high standard of service. Prepare updates and reports for management on engagement levels, key issues and resident satisfaction. Key Requirements Excellent verbal and written communication skills. Strong interpersonal ability to build trust with residents and stakeholders. Well-organised, with the ability to manage competing priorities and maintain accurate records. Previous experience in a Resident Liaison or customer-facing community role. Confident problem solver with the ability to handle complaints effectively and diplomatically. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and resident engagement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
MMP Consultancy currently have an opportunity for 3x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role. My client are offering a rate of 350p/d Umbrella on a long term interim contract. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 3x Damp & Mould Surveyor Rate: 350p/d Umbrella Location: London & Surrey (Depending on where you live)
Nov 17, 2025
Contract
MMP Consultancy currently have an opportunity for 3x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role. My client are offering a rate of 350p/d Umbrella on a long term interim contract. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 3x Damp & Mould Surveyor Rate: 350p/d Umbrella Location: London & Surrey (Depending on where you live)
Senior Building Surveyor - 54,360 - East London We are looking for an experienced Building Surveyor to take ownership of all surveying activities across a designated patch. You will play a key role in ensuring homes are safe, warm, dry, and fully compliant, while delivering a fast, efficient and value-for-money repairs service with consistently high levels of resident satisfaction. This role also includes responsibility for leading the organisation's aids and adaptations programme. Key Responsibilities Service Delivery Manage all surveying activities across your patch, including: Supervising contractors and coordinating multiple trade disciplines Managing delegated budgets and ensuring value for money Carrying out building surveys to diagnose defects and identify remedial action Producing detailed technical reports, specifications, drawings and feasibility studies Implementing quality control measures, including post-inspections Managing the full workflow from diagnosis to completion and payment of works Reviewing, challenging and authorising variations and invoices Obtaining planning and building control approvals Providing accurate budget estimates and option appraisals Ensuring all targets, timescales and budgets are achieved Updating and engaging with residents in a timely and professional manner Lead and manage the organisation's aids and adaptations service , including liaison with local authorities and Disabled Facilities Grant processes. Carry out regular inspections with colleagues across Repairs, Estate Services and other operational teams. Manage the response to repair-related legal cases where required. Procurement & Contract Management Manage a portfolio of contracts, ensuring contractors perform to required standards. Identify and address any areas of underperformance. Procure works and services in line with organisational policies and financial regulations. Prepare contract and tender documentation to support procurement activity. Record Keeping & Data Management Maintain accurate records and documentation in line with legislation, internal procedures and best practice. Update and enhance the organisation's asset data, ensuring information is accurate and regularly validated. Conduct regular audits to ensure data quality. Monitoring & Reporting Monitor and report on the quality of contractor performance. Maintain strong financial systems and ensure robust cost control. Prepare accurate reports for senior management and governance groups across all aspects of the service. Technical Expertise Provide technical advice and guidance to colleagues across Repairs, Asset Compliance, Asset Investment and other internal teams. Work collaboratively with other surveyors to ensure continuous service cover. Act as the lead officer and main point of contact for all aids and adaptations enquiries. Represent the organisation at internal and external meetings. Act as an expert witness in legal proceedings where required. General Responsibilities Deputise for senior management when needed. Manage and respond to repair-related enquiries, correspondence and complaints. Keep up to date with legislation, regulation, best practice and new technologies. Promote a proactive "health and safety first" approach, including risk assessment and mitigation. Work closely with colleagues across the organisation to resolve issues and drive service improvement. Carry out any other reasonable duties as required.
Nov 17, 2025
Full time
Senior Building Surveyor - 54,360 - East London We are looking for an experienced Building Surveyor to take ownership of all surveying activities across a designated patch. You will play a key role in ensuring homes are safe, warm, dry, and fully compliant, while delivering a fast, efficient and value-for-money repairs service with consistently high levels of resident satisfaction. This role also includes responsibility for leading the organisation's aids and adaptations programme. Key Responsibilities Service Delivery Manage all surveying activities across your patch, including: Supervising contractors and coordinating multiple trade disciplines Managing delegated budgets and ensuring value for money Carrying out building surveys to diagnose defects and identify remedial action Producing detailed technical reports, specifications, drawings and feasibility studies Implementing quality control measures, including post-inspections Managing the full workflow from diagnosis to completion and payment of works Reviewing, challenging and authorising variations and invoices Obtaining planning and building control approvals Providing accurate budget estimates and option appraisals Ensuring all targets, timescales and budgets are achieved Updating and engaging with residents in a timely and professional manner Lead and manage the organisation's aids and adaptations service , including liaison with local authorities and Disabled Facilities Grant processes. Carry out regular inspections with colleagues across Repairs, Estate Services and other operational teams. Manage the response to repair-related legal cases where required. Procurement & Contract Management Manage a portfolio of contracts, ensuring contractors perform to required standards. Identify and address any areas of underperformance. Procure works and services in line with organisational policies and financial regulations. Prepare contract and tender documentation to support procurement activity. Record Keeping & Data Management Maintain accurate records and documentation in line with legislation, internal procedures and best practice. Update and enhance the organisation's asset data, ensuring information is accurate and regularly validated. Conduct regular audits to ensure data quality. Monitoring & Reporting Monitor and report on the quality of contractor performance. Maintain strong financial systems and ensure robust cost control. Prepare accurate reports for senior management and governance groups across all aspects of the service. Technical Expertise Provide technical advice and guidance to colleagues across Repairs, Asset Compliance, Asset Investment and other internal teams. Work collaboratively with other surveyors to ensure continuous service cover. Act as the lead officer and main point of contact for all aids and adaptations enquiries. Represent the organisation at internal and external meetings. Act as an expert witness in legal proceedings where required. General Responsibilities Deputise for senior management when needed. Manage and respond to repair-related enquiries, correspondence and complaints. Keep up to date with legislation, regulation, best practice and new technologies. Promote a proactive "health and safety first" approach, including risk assessment and mitigation. Work closely with colleagues across the organisation to resolve issues and drive service improvement. Carry out any other reasonable duties as required.
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent. Salary: 45,550 Per Annum Please note this position will be Hybrid Working. Key Responsibilities: To co-ordinate the day to day running of the contract, encompassing the planning of works and managing the performance and delivery to the required contract specification. Assisting the Senior Contract Manager where necessary to deliver the requirements of the Contract. Have a focus on safety first with all risks identified immediately escalated to the Senior Contract Manager Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme Undertake regular audit of contract related information Collate, analyse, monitor and report on KPIs within the contractual frameworks Provide financial Monitoring support and analysis to Senior Contract manager Regular monitoring of CRM Task Management Monitor and report on contract management meeting actions Take on specific projects as required Support delivery teams in responding to written and phone enquires and update CRM as necessary. Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required. Carry out other support tasks such as word processing, processing correspondence, specifications and providing general support to the Property Team. Manage a budget of 150K per contract and works associated with it Requirements: Proven project management or contract experience Detailed knowledge of using a variety of JCT and partnering contracts Ability to communicate and influence contractors, colleagues and other stakeholders Proven influencing and negotiating skills to resolve problems Sound judgement and prioritisation skills Ability to work within tight deadlines, under pressure and deliver projects on time, within budget and to the required standard Experience of dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service. The ability to work as part of a team, along with the ability to prioritise the workload of self and others.
Nov 13, 2025
Full time
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent. Salary: 45,550 Per Annum Please note this position will be Hybrid Working. Key Responsibilities: To co-ordinate the day to day running of the contract, encompassing the planning of works and managing the performance and delivery to the required contract specification. Assisting the Senior Contract Manager where necessary to deliver the requirements of the Contract. Have a focus on safety first with all risks identified immediately escalated to the Senior Contract Manager Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme Undertake regular audit of contract related information Collate, analyse, monitor and report on KPIs within the contractual frameworks Provide financial Monitoring support and analysis to Senior Contract manager Regular monitoring of CRM Task Management Monitor and report on contract management meeting actions Take on specific projects as required Support delivery teams in responding to written and phone enquires and update CRM as necessary. Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required. Carry out other support tasks such as word processing, processing correspondence, specifications and providing general support to the Property Team. Manage a budget of 150K per contract and works associated with it Requirements: Proven project management or contract experience Detailed knowledge of using a variety of JCT and partnering contracts Ability to communicate and influence contractors, colleagues and other stakeholders Proven influencing and negotiating skills to resolve problems Sound judgement and prioritisation skills Ability to work within tight deadlines, under pressure and deliver projects on time, within budget and to the required standard Experience of dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service. The ability to work as part of a team, along with the ability to prioritise the workload of self and others.
MMP are seeking an experienced Building Safety Officer to join a Housing Provider based in North London, on a temporary contract. As Building Safety Officer, the role will include: Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings. Prepare high-quality responses to informal complaints and enquiries Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works. Duties & Responsibilities: Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement. Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes. Provide support in Building Safety Residents Meetings. Ensure residents are kept informed about the safety of their building and consulted when possible. Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed. Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results. Prepare or update process maps and short briefings when required. Skills & Requirements: Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal. High level of IT skills and literacy including proficiency in Microsoft - Word & Excel. Enhanced letter writing skills with the ability to adapt information for the audience. A proven track record of delivery in a demanding and fast paced environment. Enthusiastic about working in a customer services environment and ability to empathise with residents. Excellent attention to detail and ability to work well under pressure and to tight deadlines. Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility. Shows initiative in proposing service improvements.
Nov 11, 2025
Seasonal
MMP are seeking an experienced Building Safety Officer to join a Housing Provider based in North London, on a temporary contract. As Building Safety Officer, the role will include: Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings. Prepare high-quality responses to informal complaints and enquiries Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works. Duties & Responsibilities: Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement. Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes. Provide support in Building Safety Residents Meetings. Ensure residents are kept informed about the safety of their building and consulted when possible. Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed. Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results. Prepare or update process maps and short briefings when required. Skills & Requirements: Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal. High level of IT skills and literacy including proficiency in Microsoft - Word & Excel. Enhanced letter writing skills with the ability to adapt information for the audience. A proven track record of delivery in a demanding and fast paced environment. Enthusiastic about working in a customer services environment and ability to empathise with residents. Excellent attention to detail and ability to work well under pressure and to tight deadlines. Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility. Shows initiative in proposing service improvements.
Site Manager (K&B Refurb) £32/hr CIS Lead Social Housing Kitchen & Bathroom Programme in Ealing We are urgently seeking a certified and highly skilled Site Manager to immediately lead a high-volume, scattered Kitchen and Bathroom (K&B) replacement programme across occupied social housing properties for Ealing Council. This is a premium contract role demanding exceptional focus on Resident Care , quality workmanship, and strict Health & Safety adherence in live, domestic environments. Pay Rate £32.00 per hour (CIS) Location Scattered sites across the London Borough of Ealing Focus K&B Refurbishment in Occupied Properties (High Volume) Duration Long-Term Contract (Immediate Start) YOUR MISSION: DELIVERY, QUALITY & SAFETY You will be the senior operational leader responsible for driving the refurbishment cycle, managing the programme from start to finish (typically a 4-6 week turnaround per property). Programme Management: Oversee all daily operations across multiple sites, managing direct labour and subcontractors to ensure the programme meets critical deadlines and output targets. Safety & Compliance: Enforce an uncompromising Health, Safety, and Environmental (HSE) culture . Complete all essential HSEQ documentation ( MS, RA, toolbox talks ) and ensure full compliance with CDM 2015 in occupied homes. Quality Control: Conduct systematic and regular Quality Inspections (snagging) on all trades to ensure K&B installations meet the client specification and design standards before handover. Resident Care: Work closely with the Resident Liaison Officer (RLO) to manage expectations, resolve complaints swiftly, and ensure minimal disruption and high Customer Satisfaction in tenants homes. MANDATORY REQUIREMENTS (NON-NEGOTIABLE) Candidates must possess the following valid certifications and experience: Certification: Valid SMSTS (Site Management Safety Training Scheme). Certification: Minimum CSCS Gold Card (Supervisor/Manager Level). Certification: Current Asbestos Awareness Certificate (UKATA or IATP). Experience: Proven track record (minimum 3 years) as a Site Manager on high-volume, occupied social housing refurbishment schemes , specifically Kitchen and Bathroom replacement programmes. Mobility: Full UK Driving Licence and willingness to travel between scattered sites within Ealing. If you are a certified Site Manager ready to command a critical programme in Ealing, apply immediately!
Nov 11, 2025
Full time
Site Manager (K&B Refurb) £32/hr CIS Lead Social Housing Kitchen & Bathroom Programme in Ealing We are urgently seeking a certified and highly skilled Site Manager to immediately lead a high-volume, scattered Kitchen and Bathroom (K&B) replacement programme across occupied social housing properties for Ealing Council. This is a premium contract role demanding exceptional focus on Resident Care , quality workmanship, and strict Health & Safety adherence in live, domestic environments. Pay Rate £32.00 per hour (CIS) Location Scattered sites across the London Borough of Ealing Focus K&B Refurbishment in Occupied Properties (High Volume) Duration Long-Term Contract (Immediate Start) YOUR MISSION: DELIVERY, QUALITY & SAFETY You will be the senior operational leader responsible for driving the refurbishment cycle, managing the programme from start to finish (typically a 4-6 week turnaround per property). Programme Management: Oversee all daily operations across multiple sites, managing direct labour and subcontractors to ensure the programme meets critical deadlines and output targets. Safety & Compliance: Enforce an uncompromising Health, Safety, and Environmental (HSE) culture . Complete all essential HSEQ documentation ( MS, RA, toolbox talks ) and ensure full compliance with CDM 2015 in occupied homes. Quality Control: Conduct systematic and regular Quality Inspections (snagging) on all trades to ensure K&B installations meet the client specification and design standards before handover. Resident Care: Work closely with the Resident Liaison Officer (RLO) to manage expectations, resolve complaints swiftly, and ensure minimal disruption and high Customer Satisfaction in tenants homes. MANDATORY REQUIREMENTS (NON-NEGOTIABLE) Candidates must possess the following valid certifications and experience: Certification: Valid SMSTS (Site Management Safety Training Scheme). Certification: Minimum CSCS Gold Card (Supervisor/Manager Level). Certification: Current Asbestos Awareness Certificate (UKATA or IATP). Experience: Proven track record (minimum 3 years) as a Site Manager on high-volume, occupied social housing refurbishment schemes , specifically Kitchen and Bathroom replacement programmes. Mobility: Full UK Driving Licence and willingness to travel between scattered sites within Ealing. If you are a certified Site Manager ready to command a critical programme in Ealing, apply immediately!
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
Aug 26, 2025
Seasonal
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jan 29, 2025
Contract
We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
Jan 29, 2025
Seasonal
Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately
Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor Job Title: Leasehold Advisor - Right to Buy Team Location: East London - Contract Type: Temporary - Working Pattern: Full Time - Hourly rate from: 22.13 - PAYE - Hourly rate to: 28.94 - Umbrella About Our Client: Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Benefits & Perks: Competitive hourly rate Temporary contract with full-time working hours Convenient location with nearby parking and easy access to public transportation Responsibilities: Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud. Provide accurate advice on payment options and refer vulnerable leaseholders for additional support Advise contract administrators and consultants on consultation requirements Assist in disputed cases and supply documentation for legal proceedings Update work progress and contribute to the annual service improvement plan Take a proactive approach to professional development Essential Skills, Qualifications, and Experience: Ability to effectively respond to complaints and FOI requests Experience in resolving disputes with leaseholders and arranging compensation Strong customer service experience Accounts experience to produce estimates, accounts, and reports Experience in working collaboratively with colleagues and leaseholders to deliver improvements Understanding of leaseholders' liability and ability to calculate charges accurately Knowledge of regulations and lease terms for compliant consultation Excellent communication skills for engaging with leaseholders and briefing senior staff Ability to monitor and advise on scheme final account progress Up-to-date knowledge of relevant policies and legislation Desirable Skills, Qualifications, and Experience: Previous experience providing specialist advice and information to leaseholders Familiarity with Section 20 requirements Proven track record of professional development If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply. Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jan 29, 2025
Seasonal
Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor Job Title: Leasehold Advisor - Right to Buy Team Location: East London - Contract Type: Temporary - Working Pattern: Full Time - Hourly rate from: 22.13 - PAYE - Hourly rate to: 28.94 - Umbrella About Our Client: Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Benefits & Perks: Competitive hourly rate Temporary contract with full-time working hours Convenient location with nearby parking and easy access to public transportation Responsibilities: Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud. Provide accurate advice on payment options and refer vulnerable leaseholders for additional support Advise contract administrators and consultants on consultation requirements Assist in disputed cases and supply documentation for legal proceedings Update work progress and contribute to the annual service improvement plan Take a proactive approach to professional development Essential Skills, Qualifications, and Experience: Ability to effectively respond to complaints and FOI requests Experience in resolving disputes with leaseholders and arranging compensation Strong customer service experience Accounts experience to produce estimates, accounts, and reports Experience in working collaboratively with colleagues and leaseholders to deliver improvements Understanding of leaseholders' liability and ability to calculate charges accurately Knowledge of regulations and lease terms for compliant consultation Excellent communication skills for engaging with leaseholders and briefing senior staff Ability to monitor and advise on scheme final account progress Up-to-date knowledge of relevant policies and legislation Desirable Skills, Qualifications, and Experience: Previous experience providing specialist advice and information to leaseholders Familiarity with Section 20 requirements Proven track record of professional development If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply. Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Bristol area
The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills
At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
Jan 21, 2022
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Bristol area
The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills
At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
Company Info Our clients are one of the UK’s top 25 property consultancies, working with clients locally, regionally and nationally, adding value at every stage of the property life cycle. With a focus on client’s trust, they developed a way of working that includes high-level partner involvement, multi-disciplinary team approach. Their proactive collaboration, diverse networks and relationships along with their discipline, sector and geographical expertise attracts client’s right across the spectrum. From institutional investors and government agencies through to planning authorities and developers. Businesses large and small depend on their broad range of property and planning expertise to inform their property decisions. Their team of experienced professionals, network of offices and strategic alliances ensure in-depth market knowledge and a truly national perspective that their customers rely upon. They provide strategic insights and add real value into new planning, development and investment opportunities, to manage nationwide portfolios and to advise start-up businesses taking their very first commercial space. Job Purpose To ensure our clients business operations and procedures comply with legal regulations and internal policies. Reporting to the Senior Management Board and others as appropriate, the Compliance Officer is responsible for the evaluation of all current and new compliance regulations and company processes, delivering training to the business as and when required, operating within budget and in line with the Firm’s cultural principles. Travel to regional offices may occasionally be required, the Compliance Officer must therefore hold a full clean driving licence. Employment Details Full time, permanent role Normal working hours will be from 9:00 am to 5:30 pm Monday to Friday with an hour for lunch each day normally 1 pm – 2 pm. The nature of the role is such that it may be appropriate to occasionally work outside these normal hours. There is the opportunity to vary start and finish times by half an hour at the beginning and end of the day, the full details of which will be provided on the commencement of employment
Position summary Key responsibilities for this role include but not are not limited to: Responsibility for and delivery of all Corporate Compliance o Review and evaluate company procedures and reports to identify hidden risks or common issues o Review and evaluate industry and legal changes ensuring internal policies and procedures updated as required o Manage effective communication to ensure professional and support staff are aware of change o Monitor internal systems to ensure high quality service delivery to clients is maintained o Design and deliver control system to report on service delivery failures o Regularly assess the efficiency of control systems and recommend effective improvements o Manage Internal Audits, liaising with professional and support staff as required o Complete compliance sections in Client Tenders o Respond to general enquiries, both internal and external Responsibility for Health and Safety Programme o Understand the application of the Health & Safety at Work Act 1974 and other legislation relevant to the business o Review and evaluate legislative changes, advising SMB as required o Ensure risk assessments are undertaken as required o Review Health & Safety manual, risk assessment and other documentation, updating as required o Recommend control measures, maintain and advise on the use of PPE o Ensure a sufficient number of adequately trained First Aiders is maintained o Monitor and maintain Health & Safety record, as required by the Act, carrying out investigations into all accident and near misses reported o Immediately advise SMB of all incidents reportable under RIDDOR o Ensure a consistent approach across all areas of the business o Advising and assisting all staff with implementing change to improve compliance and efficiency
Responsibility for Quality Management System including o Ensure Terms of Engagement and other templates are updated in line with industry and legal changes o Manage effective communication to ensure all staff are aware of and implement change o Advise and assist all staff with the implementation of change to improve compliance and efficiency o Manage and record any Complaints received o Manage Suppliers, reviewing and updating as required o Ensure a consistent approach across all areas of the business Compliance with AML Regulations including o Receive and resolve general staff enquiries o In liaison with all staff, undertake AML checks as required o Monitor and maintain AML records as required by the regulations o Liaise with MLRO as required o Ensure a consistent approach across all areas of the business o Advise and assist all staff with the implementation of change to improve compliance and efficiency o Manage and deliver training, as required by the regulations o Review AML manual, risk assessment and other documentation, updating as required Compliance with GDPR and Data Protection Act 2018 o Act as the Firm’s Data Protection Officer o Receive and respond to all SAR’s received, in liaison with relevant Heads of Department
o Manage and report data breaches o Manage and maintain records as required by the regulations o Review data held by the business to ensure it meets the current regulations o Ensure a consistent approach across all areas of the business o Advise and assist all staff with the implementation of change to improve compliance and efficiency o Manage and deliver training, as required by the regulation Introduce and maintain best practice and minimum standards in all areas of compliance across the business Identify opportunities for improvement and efficiency in the application of all compliance systems, making recommendations to the business for change and taking responsibility for their implementation Review and evaluate objectives to the varying needs of the business Candidate Requirements: We are looking for someone who: Experience in multi-disciplinary operational management Excellent written and verbal communication skills Strong knowledge of industry processes and regulations Ability to prioritise and multi task Ability to work under own initiative making decisions and resolving issues Highly adaptable, strong influencer of people and proactive approach Team Player
Dec 13, 2021
Permanent
Company Info Our clients are one of the UK’s top 25 property consultancies, working with clients locally, regionally and nationally, adding value at every stage of the property life cycle. With a focus on client’s trust, they developed a way of working that includes high-level partner involvement, multi-disciplinary team approach. Their proactive collaboration, diverse networks and relationships along with their discipline, sector and geographical expertise attracts client’s right across the spectrum. From institutional investors and government agencies through to planning authorities and developers. Businesses large and small depend on their broad range of property and planning expertise to inform their property decisions. Their team of experienced professionals, network of offices and strategic alliances ensure in-depth market knowledge and a truly national perspective that their customers rely upon. They provide strategic insights and add real value into new planning, development and investment opportunities, to manage nationwide portfolios and to advise start-up businesses taking their very first commercial space. Job Purpose To ensure our clients business operations and procedures comply with legal regulations and internal policies. Reporting to the Senior Management Board and others as appropriate, the Compliance Officer is responsible for the evaluation of all current and new compliance regulations and company processes, delivering training to the business as and when required, operating within budget and in line with the Firm’s cultural principles. Travel to regional offices may occasionally be required, the Compliance Officer must therefore hold a full clean driving licence. Employment Details Full time, permanent role Normal working hours will be from 9:00 am to 5:30 pm Monday to Friday with an hour for lunch each day normally 1 pm – 2 pm. The nature of the role is such that it may be appropriate to occasionally work outside these normal hours. There is the opportunity to vary start and finish times by half an hour at the beginning and end of the day, the full details of which will be provided on the commencement of employment
Position summary Key responsibilities for this role include but not are not limited to: Responsibility for and delivery of all Corporate Compliance o Review and evaluate company procedures and reports to identify hidden risks or common issues o Review and evaluate industry and legal changes ensuring internal policies and procedures updated as required o Manage effective communication to ensure professional and support staff are aware of change o Monitor internal systems to ensure high quality service delivery to clients is maintained o Design and deliver control system to report on service delivery failures o Regularly assess the efficiency of control systems and recommend effective improvements o Manage Internal Audits, liaising with professional and support staff as required o Complete compliance sections in Client Tenders o Respond to general enquiries, both internal and external Responsibility for Health and Safety Programme o Understand the application of the Health & Safety at Work Act 1974 and other legislation relevant to the business o Review and evaluate legislative changes, advising SMB as required o Ensure risk assessments are undertaken as required o Review Health & Safety manual, risk assessment and other documentation, updating as required o Recommend control measures, maintain and advise on the use of PPE o Ensure a sufficient number of adequately trained First Aiders is maintained o Monitor and maintain Health & Safety record, as required by the Act, carrying out investigations into all accident and near misses reported o Immediately advise SMB of all incidents reportable under RIDDOR o Ensure a consistent approach across all areas of the business o Advising and assisting all staff with implementing change to improve compliance and efficiency
Responsibility for Quality Management System including o Ensure Terms of Engagement and other templates are updated in line with industry and legal changes o Manage effective communication to ensure all staff are aware of and implement change o Advise and assist all staff with the implementation of change to improve compliance and efficiency o Manage and record any Complaints received o Manage Suppliers, reviewing and updating as required o Ensure a consistent approach across all areas of the business Compliance with AML Regulations including o Receive and resolve general staff enquiries o In liaison with all staff, undertake AML checks as required o Monitor and maintain AML records as required by the regulations o Liaise with MLRO as required o Ensure a consistent approach across all areas of the business o Advise and assist all staff with the implementation of change to improve compliance and efficiency o Manage and deliver training, as required by the regulations o Review AML manual, risk assessment and other documentation, updating as required Compliance with GDPR and Data Protection Act 2018 o Act as the Firm’s Data Protection Officer o Receive and respond to all SAR’s received, in liaison with relevant Heads of Department
o Manage and report data breaches o Manage and maintain records as required by the regulations o Review data held by the business to ensure it meets the current regulations o Ensure a consistent approach across all areas of the business o Advise and assist all staff with the implementation of change to improve compliance and efficiency o Manage and deliver training, as required by the regulation Introduce and maintain best practice and minimum standards in all areas of compliance across the business Identify opportunities for improvement and efficiency in the application of all compliance systems, making recommendations to the business for change and taking responsibility for their implementation Review and evaluate objectives to the varying needs of the business Candidate Requirements: We are looking for someone who: Experience in multi-disciplinary operational management Excellent written and verbal communication skills Strong knowledge of industry processes and regulations Ability to prioritise and multi task Ability to work under own initiative making decisions and resolving issues Highly adaptable, strong influencer of people and proactive approach Team Player
We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager.
You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock.
And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
Key Responsibilities:
You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes.
Requirements:
* Strong leadership skills and background in managing a team working on responsive repairs
* Experience of Contract Management essential
* History of dealing with customers from different backgrounds and delivering a positive and transparent service.
* Experience of analysing customer feedback to achieve service improvements
* Attention to detail and accuracy in reporting
* Experience of working with external stakeholders.
* Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
* Strong Leadership skills and the ability to manage a varied and demanding workforce.
* A self-starter who isn't afraid of challenge
* Experience within Housing would be desirable but not essential
Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k
Oct 08, 2021
Permanent
We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager.
You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock.
And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
Key Responsibilities:
You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes.
Requirements:
* Strong leadership skills and background in managing a team working on responsive repairs
* Experience of Contract Management essential
* History of dealing with customers from different backgrounds and delivering a positive and transparent service.
* Experience of analysing customer feedback to achieve service improvements
* Attention to detail and accuracy in reporting
* Experience of working with external stakeholders.
* Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
* Strong Leadership skills and the ability to manage a varied and demanding workforce.
* A self-starter who isn't afraid of challenge
* Experience within Housing would be desirable but not essential
Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k
We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager.
You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock.
And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
Key Responsibilities:
You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes.
Requirements:
* Strong leadership skills and background in managing a team working on responsive repairs
* Experience of Contract Management essential
* History of dealing with customers from different backgrounds and delivering a positive and transparent service.
* Experience of analysing customer feedback to achieve service improvements
* Attention to detail and accuracy in reporting
* Experience of working with external stakeholders.
* Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
* Strong Leadership skills and the ability to manage a varied and demanding workforce.
* A self-starter who isn't afraid of challenge
* Experience within Housing would be desirable but not essential
Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k
To be considered, please send your updated CV or contact me on (phone number removed)
Oct 08, 2021
We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager.
You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock.
And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
Key Responsibilities:
You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes.
Requirements:
* Strong leadership skills and background in managing a team working on responsive repairs
* Experience of Contract Management essential
* History of dealing with customers from different backgrounds and delivering a positive and transparent service.
* Experience of analysing customer feedback to achieve service improvements
* Attention to detail and accuracy in reporting
* Experience of working with external stakeholders.
* Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
* Strong Leadership skills and the ability to manage a varied and demanding workforce.
* A self-starter who isn't afraid of challenge
* Experience within Housing would be desirable but not essential
Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k
To be considered, please send your updated CV or contact me on (phone number removed)
Construction Recruitment
Wolverhampton, West Midlands
We are looking for a Project Liaison Officer to support the Local Full Fibre Project to inspect and ensure that works carried out on the public highways are all safe and in compliance with the New Roads and Street Works Act (1991), Traffic Management Act (2004), Highways Act (1980), City of Wolverhampton Permit Scheme and all other relevant legislation. To also work collaboratively with other Project Teams to ensure the regulation and co-ordination of all activities on the highway are monitored. MAIN DUTIES/RESPONSIBILITIES 1. Liaising between City of Wolverhampton Council (CWC) Street works team and Comex2000 Street works team 2. Liaising between CWC planning/conservation and parks team and CWC Planning team 3. To provide complementary highway knowledge to the project management team 4. To act as initial point of contact between CWC street works team and 3 rd Party contractors for coordination of the following: a. Liaison with CityFibre/Comex2000 site supervisors b. Assessing performance against the approved programme timeline c. Assessing meterage against project plan to inform delivery performance d. Forecasting future work programmes to support coordination by Street works e. Supporting in the resolution of contractual issues 5. Carry out the role of clerk of works for all sites: a. To engage with the Street works team to be aware of permit requirements b. Ensure permit conditions affecting the approved traffic management to red book (all sites) c. Agree, monitor and oversee site safety and working practices d. Monitor quality of the reinstatement work in accordance with SRoH (the full depth reinstatement for all sites but particularly those on strategic highway). e. To follow up any Fixed Penalty Notices or concerns raised by the street works team 6. Meet with general public and resolve complaints or issues that have arisen due to civils work 7. Providing support to the contractor with permit rejections and Traffic Management Requirements 8. Facilitate works between CityFibre and CWC, to ensure public events are not affected and are correctly planned 9. Ensuring compliance with TMA (Traffic Management Act) and NRSWA (New Road & Street Works Act). 10.To follow-up defective reinstatements, ensuring that remedial works are carried out to the required standard and attending site meetings where defects are disputed 11.Liaise with Highways and Planning to discuss cabinet/poles installs and update CF tracker, and assist where required. 12.Assist in facilitating and maintaining management and stakeholder engagement by developing good working relationships with key partners and colleagues. 13.To provide co-ordination and support to the project and the Project Manager, ensuring that agreed Wolverhampton project management methods and standard processes are implemented and maintained throughout the project. 14.Collect, collate and analyse information relating to project progress and provide comprehensive reports to senior management on findings 15.Compile documentation to present project progress to ICT Management team and the project board 16.To act in accordance with the Council's Constitution and other Codes of Conduct.
Sep 10, 2020
Full time
We are looking for a Project Liaison Officer to support the Local Full Fibre Project to inspect and ensure that works carried out on the public highways are all safe and in compliance with the New Roads and Street Works Act (1991), Traffic Management Act (2004), Highways Act (1980), City of Wolverhampton Permit Scheme and all other relevant legislation. To also work collaboratively with other Project Teams to ensure the regulation and co-ordination of all activities on the highway are monitored. MAIN DUTIES/RESPONSIBILITIES 1. Liaising between City of Wolverhampton Council (CWC) Street works team and Comex2000 Street works team 2. Liaising between CWC planning/conservation and parks team and CWC Planning team 3. To provide complementary highway knowledge to the project management team 4. To act as initial point of contact between CWC street works team and 3 rd Party contractors for coordination of the following: a. Liaison with CityFibre/Comex2000 site supervisors b. Assessing performance against the approved programme timeline c. Assessing meterage against project plan to inform delivery performance d. Forecasting future work programmes to support coordination by Street works e. Supporting in the resolution of contractual issues 5. Carry out the role of clerk of works for all sites: a. To engage with the Street works team to be aware of permit requirements b. Ensure permit conditions affecting the approved traffic management to red book (all sites) c. Agree, monitor and oversee site safety and working practices d. Monitor quality of the reinstatement work in accordance with SRoH (the full depth reinstatement for all sites but particularly those on strategic highway). e. To follow up any Fixed Penalty Notices or concerns raised by the street works team 6. Meet with general public and resolve complaints or issues that have arisen due to civils work 7. Providing support to the contractor with permit rejections and Traffic Management Requirements 8. Facilitate works between CityFibre and CWC, to ensure public events are not affected and are correctly planned 9. Ensuring compliance with TMA (Traffic Management Act) and NRSWA (New Road & Street Works Act). 10.To follow-up defective reinstatements, ensuring that remedial works are carried out to the required standard and attending site meetings where defects are disputed 11.Liaise with Highways and Planning to discuss cabinet/poles installs and update CF tracker, and assist where required. 12.Assist in facilitating and maintaining management and stakeholder engagement by developing good working relationships with key partners and colleagues. 13.To provide co-ordination and support to the project and the Project Manager, ensuring that agreed Wolverhampton project management methods and standard processes are implemented and maintained throughout the project. 14.Collect, collate and analyse information relating to project progress and provide comprehensive reports to senior management on findings 15.Compile documentation to present project progress to ICT Management team and the project board 16.To act in accordance with the Council's Constitution and other Codes of Conduct.
Senior Compliance and Enforcement Officer required ASAP based in Basingstoke.
This role is an ongoing temporary contract.
The purpose of the role is to deliver an effective enforcement and compliance service covering all unauthorised developments relating to the planning acts and to ensure that development is carried out in accordance with approved plans and conditions.
Main responsibilities include:
Identifying and investigating complaints
Preparing delegated and committee reports and recommendations
Providing the necessary evidence to the Borough solicitor
Provide advice and manage a casehold of high hedge enquires and planning applications and related appeals
Required Qualifications:
Planning or Planning enforcement Qualification / Technical membership of the royal town planning institute.
Required Experience:
Evidence of development management experience or planning enforcement experience
Managing complex development proposals or enforcement cases
If this is a role that interests you and you have the relevant qualifications and experience, please do not hesitate to contact myself at (url removed), or call Jack at Service Care construction on (phone number removed)
Sep 09, 2020
Senior Compliance and Enforcement Officer required ASAP based in Basingstoke.
This role is an ongoing temporary contract.
The purpose of the role is to deliver an effective enforcement and compliance service covering all unauthorised developments relating to the planning acts and to ensure that development is carried out in accordance with approved plans and conditions.
Main responsibilities include:
Identifying and investigating complaints
Preparing delegated and committee reports and recommendations
Providing the necessary evidence to the Borough solicitor
Provide advice and manage a casehold of high hedge enquires and planning applications and related appeals
Required Qualifications:
Planning or Planning enforcement Qualification / Technical membership of the royal town planning institute.
Required Experience:
Evidence of development management experience or planning enforcement experience
Managing complex development proposals or enforcement cases
If this is a role that interests you and you have the relevant qualifications and experience, please do not hesitate to contact myself at (url removed), or call Jack at Service Care construction on (phone number removed)
Resident Liaison Officer & Senior Resident Liaison Officer - Social Housing
North London
Permanent opportunity
salary £23,000 - £29,000 + Car/Travel Allowance (DOE)
Howells Recruitment we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer and Senior Resident Liaison Officer to work on a Decent Homes (Social Housing) projects in North London.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities include:
Decent Homes programme experience
full clean driving licence
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried outSalary & Benefits
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
This is a full time, permanent role + travel allowance - an excellent salary based on experience.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Jun 30, 2020
Permanent
Resident Liaison Officer & Senior Resident Liaison Officer - Social Housing
North London
Permanent opportunity
salary £23,000 - £29,000 + Car/Travel Allowance (DOE)
Howells Recruitment we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer and Senior Resident Liaison Officer to work on a Decent Homes (Social Housing) projects in North London.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities include:
Decent Homes programme experience
full clean driving licence
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried outSalary & Benefits
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
This is a full time, permanent role + travel allowance - an excellent salary based on experience.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Brownlee Dean are excited to be recruiting a Public Liaison Officer for a Dynamic & Successful Civil Engineering Contractor who work on projects throughout the UK.
This business is in a very strong financial position with a healthy pipeline of work; after a recent project award they are now recruiting a PLO to work as part of the site team on a large scale infrastructure project in the Peterborough area.
The Role
The PLO will report to the Project Senior Contract Manager and will be introduced to the local community at the start of works launch event to be arranged prior to works commencing on site. This event will provide information about the scheme and the contact information for the PLO. The PLO will be a permanent role present on site for the duration of the works being the principal site contact for all stakeholders.
It is not expected that the PLO tasks will be a full time role therefore there are certain office management responsibilities we would expect the successful candidate to undertake.
The successful candidate will be responsible for:
* Liaising and building relationships with all key stakeholders as well as attending stakeholder forums
* Operate as the principal contact on site for members of the public and all other interested parties
* Responsible for effective communication of any disruptions works (i.e. traffic management) that may cause to residents and all other interested parties
* Production of weekly reports outlining all verbal and written communications to the public/other interested parties
* Implementing measures and completing documentation to provide evidence of compliance with the considerate constructors scheme with the aim of achieving the highest mark possible.
* Updating project information boards, managing social media and website, and project information centres
* Production of letters for approval by the Project Manager outlining key information, keeping local residents informed of upcoming works
* Dealing with all enquiries and complaints from the public and stakeholders, maintaining a compliments/complaints register and following up on any actions arising
* Updating and meeting with Councillors, communicating with local councils to coordinate key dates
* Communicating with schools, colleges and universities raise the profile of the industry, as well as representing the company at careers fairs and events
* Undertake office management tasks for the project ensuring the smooth running of the office facility.
* Provide administration support to the team as required
Pre-requisites
To be considered for this role you must have the following attributes;
* Prior experience in a public/community/stakeholder engagement role ideally within the construction industry
* Excellent communication skills – verbal and written
* Good knowledge of the local area and stakeholders of the site
* An ability to respond effectively to enquiries and complaints
* Able to work autonomously with limited supervision as well as being an effective team player
* An ability to design and produce newsletters and leaflets
* Conflict and aggression management training
* An approachable manner with effective communication skills
* A positive approach with confidence to communicate and build relationships with a wide variety of people
* Ability to organise and prioritise work accordingly
* Full UK driving license and own vehicle.
* Ideally hold a current CSCS card.
Remuneration
This is a permanent position and the salary is negotiable depending upon experience
To apply for this role please send your CV
Jun 08, 2020
Permanent
Brownlee Dean are excited to be recruiting a Public Liaison Officer for a Dynamic & Successful Civil Engineering Contractor who work on projects throughout the UK.
This business is in a very strong financial position with a healthy pipeline of work; after a recent project award they are now recruiting a PLO to work as part of the site team on a large scale infrastructure project in the Peterborough area.
The Role
The PLO will report to the Project Senior Contract Manager and will be introduced to the local community at the start of works launch event to be arranged prior to works commencing on site. This event will provide information about the scheme and the contact information for the PLO. The PLO will be a permanent role present on site for the duration of the works being the principal site contact for all stakeholders.
It is not expected that the PLO tasks will be a full time role therefore there are certain office management responsibilities we would expect the successful candidate to undertake.
The successful candidate will be responsible for:
* Liaising and building relationships with all key stakeholders as well as attending stakeholder forums
* Operate as the principal contact on site for members of the public and all other interested parties
* Responsible for effective communication of any disruptions works (i.e. traffic management) that may cause to residents and all other interested parties
* Production of weekly reports outlining all verbal and written communications to the public/other interested parties
* Implementing measures and completing documentation to provide evidence of compliance with the considerate constructors scheme with the aim of achieving the highest mark possible.
* Updating project information boards, managing social media and website, and project information centres
* Production of letters for approval by the Project Manager outlining key information, keeping local residents informed of upcoming works
* Dealing with all enquiries and complaints from the public and stakeholders, maintaining a compliments/complaints register and following up on any actions arising
* Updating and meeting with Councillors, communicating with local councils to coordinate key dates
* Communicating with schools, colleges and universities raise the profile of the industry, as well as representing the company at careers fairs and events
* Undertake office management tasks for the project ensuring the smooth running of the office facility.
* Provide administration support to the team as required
Pre-requisites
To be considered for this role you must have the following attributes;
* Prior experience in a public/community/stakeholder engagement role ideally within the construction industry
* Excellent communication skills – verbal and written
* Good knowledge of the local area and stakeholders of the site
* An ability to respond effectively to enquiries and complaints
* Able to work autonomously with limited supervision as well as being an effective team player
* An ability to design and produce newsletters and leaflets
* Conflict and aggression management training
* An approachable manner with effective communication skills
* A positive approach with confidence to communicate and build relationships with a wide variety of people
* Ability to organise and prioritise work accordingly
* Full UK driving license and own vehicle.
* Ideally hold a current CSCS card.
Remuneration
This is a permanent position and the salary is negotiable depending upon experience
To apply for this role please send your CV
