Senior Project Manager
Working Pattern: Full Time
Posted Date: 19 Mar 2024
Salary:£45,585 to £48,350 with progression to £54,395 per annum with potential for market factor supplement
Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 07 April 2024
Based within the Estates & Facilities Service, we have an exciting opportunity for an experienced construction professional to join our Capital Team of Project Managers.
The Capital Team are an in-house service that is responsible for the design, development and management of capital development projects across the University. Our 50-acre Newcastle City Centre Campus is the hub of teaching, research and collaboration and we have a strong pipeline of projects that seek to respond to a number of key strategic priorities, including; a net zero carbon target of 2030 and ensuring our facilities enable high quality education and world class research. This role will play a significant part in providing a campus for the future.
We are looking for someone with demonstrable experience managing building projects in the construction industry, this could be as a contractor, consultant or in a client-side role. You will oversee the supervision of the University’s major capital developments, as well as occasional long-term maintenance and improvement projects within the service. Project values range broadly and therefore your workload will be both varied and interesting.
The Senior Project Managers operate within a team of four, reporting to a Team Leader – James Adshead. There are five other team members across the Capital Team including Project Engineers / Project Surveyors and a Soft Landings Manager. Your role is based at our Newcastle city centre campus, with some occasional travel to offsite locations across the North East.
One of our most recent projects is the redevelopment of the Stephenson Building. Information on the project can be found in this link:
The Stephenson Building - Who we Are - Newcastle University (ncl.ac.uk)
Please reach out to James Adshead, Capital and Planning Manager on james.adshead@ncl.ac.uk to arrange a call to chat about this opportunity.
Please note: The University has funding available for any candidates who do not currently hold a valid CSCS card (Construction Safety Certification Scheme).
*Interviews will be held 23rd April 2024
Key Accountabilities
To lead capital projects through the RIBA Plan of Works schedule, ensuring project objectives are delivered throughout
Work in liaison across other teams within Estates and Facilities such as the Sustainability, Planning, Improvement and Maintenance Teams as well as key stakeholders across the University to develop a client brief and determine the optimum project and costs sufficient to allow the business case to be demonstrated and the project to be approved by the University Executive
Be responsible for the development of comprehensive programmes incorporating all key activities the through the design and construction process through to completion, commissioning and occupation (including soft landings)
Take financial responsibility for the project to ensure that timely payments are made and recorded and that expenditure is monitored regularly and reported to ensure that any threats / risks to completion of the project within budget are addressed as necessary
Be responsible for the overall management and associated reporting of projects. To include project progress, governance, finances, quality, risk management, health and safety and other key aspects of the project across University Committees and meetings including Steering groups, project meetings and other forums as required
Lead the procurement and appointment of architectural and engineering design teams, other specialist consultants, contractors and suppliers to oversee the development of the design and construction to ensure it fulfils the needs and expectations of stakeholders as well as functional, programme and cost requirements
Work in partnership with colleagues to specify, procure and deliver feasibility reports, options appraisals and impact assessments including external funding bids
Set up and manage third party relationships as appropriate with external stakeholders, tenants and landlords, local authorities, statutory authorities, funders, utility services and other agencies etc
Take responsibility for the client role as defined under the CDM Regulations and consult with other sections of the Estates and Facilities and the Principal Designer to ensure the organisation meets its requirements under all Health and Safety legislation
Implement and promote the use of Building Information Modelling throughout the design and build process and ensure that the electronic drawings and manuals are integrated into the existing Estates and Facilities data systems. Liaise with the BIM Manager
Direct and work alongside external consultant teams and University colleagues, including the Estates and Facilities Project Surveyor / Project Engineer, throughout the design and construction process and monitor and report progress during the project, to ensure the project is on programme and within budget
Liaise with client representatives and adjacent occupants to advise on the potential implications and disruption caused by the building programme and to implement and co-ordinate any actions to minimise disturbance
Contribute to the Post Occupancy Evaluation of completed projects between 1 and 2 years after Practical Completion. Work alongside the Estates and Facilities CDM / Soft Landings Manager
Undertake other duties as and when required by the Capital Manager
The Person
Knowledge, Skills and Experience
Proven track record of managing projects in the construction industry, ensuring compliance with design brief and contractual obligations with deadlines, changing priorities, quality requirements, budget and stakeholder management
Working knowledge of construction contracts and the roles and responsibilities within those
Solid understanding and experience of construction methods and technologies
An up-to-date knowledge of public procurement regulations
Up to date knowledge of statutory requirements, legislation & contract law relating to building projects including Health & Safety
Proficient in the reading of drawings and technical specifications
Ability to organise time to manage conflicting priorities within a demanding workload
Experience of working in a team and stakeholders to support positive outcomes
Excellent written and verbal communication skills
Good attention to detail
Good IT skills with working knowledge of software packages, such as Microsoft Office packages
Attributes and Behaviour
Can demonstrate an ability to think flexibly, have sound judgement, use initiative, be proactive and adopt an active approach to problem solving
Comfortable working alongside senior colleagues to shape the project direction and programme including the negotiation skills and the ability to influence others
Ability to working on own initiative and as part of a team
Collaborative worker who builds on relationships with clients, colleagues, consultants, and contractors with excellent interpersonal and relationship building skills
Proven leadership skills and ability to promote “ownership” of decisions regarding colleagues and financial resources limited by the overall budget
Qualifications
Education to degree level, either in a relevant construction discipline, or with substantial equivalent professional experience in an estate development role
Desirable
Chartered member of an appropriate professional body
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 26846
Mar 19, 2024
Full time
Senior Project Manager
Working Pattern: Full Time
Posted Date: 19 Mar 2024
Salary:£45,585 to £48,350 with progression to £54,395 per annum with potential for market factor supplement
Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 07 April 2024
Based within the Estates & Facilities Service, we have an exciting opportunity for an experienced construction professional to join our Capital Team of Project Managers.
The Capital Team are an in-house service that is responsible for the design, development and management of capital development projects across the University. Our 50-acre Newcastle City Centre Campus is the hub of teaching, research and collaboration and we have a strong pipeline of projects that seek to respond to a number of key strategic priorities, including; a net zero carbon target of 2030 and ensuring our facilities enable high quality education and world class research. This role will play a significant part in providing a campus for the future.
We are looking for someone with demonstrable experience managing building projects in the construction industry, this could be as a contractor, consultant or in a client-side role. You will oversee the supervision of the University’s major capital developments, as well as occasional long-term maintenance and improvement projects within the service. Project values range broadly and therefore your workload will be both varied and interesting.
The Senior Project Managers operate within a team of four, reporting to a Team Leader – James Adshead. There are five other team members across the Capital Team including Project Engineers / Project Surveyors and a Soft Landings Manager. Your role is based at our Newcastle city centre campus, with some occasional travel to offsite locations across the North East.
One of our most recent projects is the redevelopment of the Stephenson Building. Information on the project can be found in this link:
The Stephenson Building - Who we Are - Newcastle University (ncl.ac.uk)
Please reach out to James Adshead, Capital and Planning Manager on james.adshead@ncl.ac.uk to arrange a call to chat about this opportunity.
Please note: The University has funding available for any candidates who do not currently hold a valid CSCS card (Construction Safety Certification Scheme).
*Interviews will be held 23rd April 2024
Key Accountabilities
To lead capital projects through the RIBA Plan of Works schedule, ensuring project objectives are delivered throughout
Work in liaison across other teams within Estates and Facilities such as the Sustainability, Planning, Improvement and Maintenance Teams as well as key stakeholders across the University to develop a client brief and determine the optimum project and costs sufficient to allow the business case to be demonstrated and the project to be approved by the University Executive
Be responsible for the development of comprehensive programmes incorporating all key activities the through the design and construction process through to completion, commissioning and occupation (including soft landings)
Take financial responsibility for the project to ensure that timely payments are made and recorded and that expenditure is monitored regularly and reported to ensure that any threats / risks to completion of the project within budget are addressed as necessary
Be responsible for the overall management and associated reporting of projects. To include project progress, governance, finances, quality, risk management, health and safety and other key aspects of the project across University Committees and meetings including Steering groups, project meetings and other forums as required
Lead the procurement and appointment of architectural and engineering design teams, other specialist consultants, contractors and suppliers to oversee the development of the design and construction to ensure it fulfils the needs and expectations of stakeholders as well as functional, programme and cost requirements
Work in partnership with colleagues to specify, procure and deliver feasibility reports, options appraisals and impact assessments including external funding bids
Set up and manage third party relationships as appropriate with external stakeholders, tenants and landlords, local authorities, statutory authorities, funders, utility services and other agencies etc
Take responsibility for the client role as defined under the CDM Regulations and consult with other sections of the Estates and Facilities and the Principal Designer to ensure the organisation meets its requirements under all Health and Safety legislation
Implement and promote the use of Building Information Modelling throughout the design and build process and ensure that the electronic drawings and manuals are integrated into the existing Estates and Facilities data systems. Liaise with the BIM Manager
Direct and work alongside external consultant teams and University colleagues, including the Estates and Facilities Project Surveyor / Project Engineer, throughout the design and construction process and monitor and report progress during the project, to ensure the project is on programme and within budget
Liaise with client representatives and adjacent occupants to advise on the potential implications and disruption caused by the building programme and to implement and co-ordinate any actions to minimise disturbance
Contribute to the Post Occupancy Evaluation of completed projects between 1 and 2 years after Practical Completion. Work alongside the Estates and Facilities CDM / Soft Landings Manager
Undertake other duties as and when required by the Capital Manager
The Person
Knowledge, Skills and Experience
Proven track record of managing projects in the construction industry, ensuring compliance with design brief and contractual obligations with deadlines, changing priorities, quality requirements, budget and stakeholder management
Working knowledge of construction contracts and the roles and responsibilities within those
Solid understanding and experience of construction methods and technologies
An up-to-date knowledge of public procurement regulations
Up to date knowledge of statutory requirements, legislation & contract law relating to building projects including Health & Safety
Proficient in the reading of drawings and technical specifications
Ability to organise time to manage conflicting priorities within a demanding workload
Experience of working in a team and stakeholders to support positive outcomes
Excellent written and verbal communication skills
Good attention to detail
Good IT skills with working knowledge of software packages, such as Microsoft Office packages
Attributes and Behaviour
Can demonstrate an ability to think flexibly, have sound judgement, use initiative, be proactive and adopt an active approach to problem solving
Comfortable working alongside senior colleagues to shape the project direction and programme including the negotiation skills and the ability to influence others
Ability to working on own initiative and as part of a team
Collaborative worker who builds on relationships with clients, colleagues, consultants, and contractors with excellent interpersonal and relationship building skills
Proven leadership skills and ability to promote “ownership” of decisions regarding colleagues and financial resources limited by the overall budget
Qualifications
Education to degree level, either in a relevant construction discipline, or with substantial equivalent professional experience in an estate development role
Desirable
Chartered member of an appropriate professional body
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 26846
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.
Our significant Property Portfolio represents a vibrant, valuable, and complex network of physical spaces that enable learning and teaching, research and innovation, support the student experience as well as our partnerships and engagement.
The Property Services team has a strong reputation for providing a leading-edge planning and development consultancy that contributes to the success of the University of Auckland through the provision of high-quality physical environments. We build and service some of the largest and most complex buildings and construction projects in the country.
Te Rautaki Tūāpapa, our new Estate Strategy to 2030, reinforces our commitment to sustainability and provides a cohesive, future-focussed and coordinated approach to investment in, and management of, our physical environments throughout the University estate.
Job Description
The opportunity | Te Whiwhinga mahi
We have a fantastic opportunity for a senior level leader to join our Capital Works team as Associate Director – Capital Works.
You will be working across a wide and varied portfolio of projects successfully managing consultant teams focused on delivery of significant projects through to completion phase.
Opportunities include working on specialist research facilities like the recently completed Space Institute in the Engineering School, high-tech teaching spaces like our Financial Lab and student accommodation upgrades right through to our much larger programme builds which include state of the art scientific and medical research facilities; teaching and learning facilities; or projects to support the student experience such as the new Recreation and Wellness Centre prominent on Symonds Street.
This is a pivotal role with key accountability for the planning, resourcing, investigation and delivery of major capital works projects.
Some key aspects and responsibilities include:
Engaging and managing consultant design teams.
Leading internal and external project managers engaged on capital projects
Stakeholder management across the University community and externally.
Ensuring the implementation of the University’s sustainability goals and meeting sustainability criteria identified for each project. Project procurement including calling and evaluation of tenders, tender documents, adherence to standards and consents.
Delivering exciting and cutting-edge design which talks to our place in Tamaki Makaurau, Aotearoa, and the Pacific region.
Construction management including leading internal and external teams, monitoring and recording progress including financials whilst liaising with engineers, consultants, the planning team and other internal stakeholders.
The development and implementing masterplans.
Managing resourcing, investigations, project briefs, programmes, design reports and budget approvals.
Strategic and Risk management.
For more information please see Position Description and Candidate Information Booklet
About you | He kōrero mōu
As an experienced leader, our ideal candidate will demonstrate a high-level ability to influence and communicate effectively to a diverse range of stakeholders. They will demonstrate cultural sensitivity, embrace diversity, and have the technical background to understand projects from multiple viewpoints and this will come from significant commercial and project management experience from a construction/architecture environment. They will operate with energy and passion and will demonstrate a collaborative approach where they partner closely with peers, value the needs of others and model best practice principals and behaviours. Teamwork, customer focus and negotiation skills are vital to the role.
Preference will be given to candidates with a proven understanding of large-scale building programmes and large impact compliance works and those who can demonstrate an ability to think and act strategically to provide valuable input to achieve the best long-term outcomes.
What we offer | Ngā āhuatanga kei a mātou
We offer our staff more than just a job - we offer them an opportunity to be part of a dynamic, world class organisation which provides staff with benefits and support throughout their lives and careers. We have a number of generous benefits that we believe will be important to you:
We realise your time is important to you. We offer a range of leave entitlements, including five weeks annual leave a year , and flexible working arrangements which allow for a greater work life balance.
UoA staff have access to two superannuation plans, Kiwisaver and UniSaver New Zealand, with the University contributing 6.75% annually towards UniSaver.
Your happiness and wellbeing at work is important to us. We have a range of support programmes and benefits available to support health and wellbeing. Discounted health insurance and eye testing, flu jabs, a Recreation Centre on campus, as well as a new state of the art recreation centre being built right now.
Enjoy our beautiful park like grounds and take advantage of the facilities on offer including childcare, parking, cafes, libraries etc.
Additional Information
How to apply | Me pēhea te tuku tono
This position will be advertised both internally and externally and is due to close on the 10th September 2023.
Applications must be submitted online, by the closing date to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Joshua Chapman j.chapman@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
Aug 21, 2023
Full time
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.
Our significant Property Portfolio represents a vibrant, valuable, and complex network of physical spaces that enable learning and teaching, research and innovation, support the student experience as well as our partnerships and engagement.
The Property Services team has a strong reputation for providing a leading-edge planning and development consultancy that contributes to the success of the University of Auckland through the provision of high-quality physical environments. We build and service some of the largest and most complex buildings and construction projects in the country.
Te Rautaki Tūāpapa, our new Estate Strategy to 2030, reinforces our commitment to sustainability and provides a cohesive, future-focussed and coordinated approach to investment in, and management of, our physical environments throughout the University estate.
Job Description
The opportunity | Te Whiwhinga mahi
We have a fantastic opportunity for a senior level leader to join our Capital Works team as Associate Director – Capital Works.
You will be working across a wide and varied portfolio of projects successfully managing consultant teams focused on delivery of significant projects through to completion phase.
Opportunities include working on specialist research facilities like the recently completed Space Institute in the Engineering School, high-tech teaching spaces like our Financial Lab and student accommodation upgrades right through to our much larger programme builds which include state of the art scientific and medical research facilities; teaching and learning facilities; or projects to support the student experience such as the new Recreation and Wellness Centre prominent on Symonds Street.
This is a pivotal role with key accountability for the planning, resourcing, investigation and delivery of major capital works projects.
Some key aspects and responsibilities include:
Engaging and managing consultant design teams.
Leading internal and external project managers engaged on capital projects
Stakeholder management across the University community and externally.
Ensuring the implementation of the University’s sustainability goals and meeting sustainability criteria identified for each project. Project procurement including calling and evaluation of tenders, tender documents, adherence to standards and consents.
Delivering exciting and cutting-edge design which talks to our place in Tamaki Makaurau, Aotearoa, and the Pacific region.
Construction management including leading internal and external teams, monitoring and recording progress including financials whilst liaising with engineers, consultants, the planning team and other internal stakeholders.
The development and implementing masterplans.
Managing resourcing, investigations, project briefs, programmes, design reports and budget approvals.
Strategic and Risk management.
For more information please see Position Description and Candidate Information Booklet
About you | He kōrero mōu
As an experienced leader, our ideal candidate will demonstrate a high-level ability to influence and communicate effectively to a diverse range of stakeholders. They will demonstrate cultural sensitivity, embrace diversity, and have the technical background to understand projects from multiple viewpoints and this will come from significant commercial and project management experience from a construction/architecture environment. They will operate with energy and passion and will demonstrate a collaborative approach where they partner closely with peers, value the needs of others and model best practice principals and behaviours. Teamwork, customer focus and negotiation skills are vital to the role.
Preference will be given to candidates with a proven understanding of large-scale building programmes and large impact compliance works and those who can demonstrate an ability to think and act strategically to provide valuable input to achieve the best long-term outcomes.
What we offer | Ngā āhuatanga kei a mātou
We offer our staff more than just a job - we offer them an opportunity to be part of a dynamic, world class organisation which provides staff with benefits and support throughout their lives and careers. We have a number of generous benefits that we believe will be important to you:
We realise your time is important to you. We offer a range of leave entitlements, including five weeks annual leave a year , and flexible working arrangements which allow for a greater work life balance.
UoA staff have access to two superannuation plans, Kiwisaver and UniSaver New Zealand, with the University contributing 6.75% annually towards UniSaver.
Your happiness and wellbeing at work is important to us. We have a range of support programmes and benefits available to support health and wellbeing. Discounted health insurance and eye testing, flu jabs, a Recreation Centre on campus, as well as a new state of the art recreation centre being built right now.
Enjoy our beautiful park like grounds and take advantage of the facilities on offer including childcare, parking, cafes, libraries etc.
Additional Information
How to apply | Me pēhea te tuku tono
This position will be advertised both internally and externally and is due to close on the 10th September 2023.
Applications must be submitted online, by the closing date to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Joshua Chapman j.chapman@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
Head of Housing South London Permanent 73,000 to 80,000 per annum Hybrid working As a member of the extended management team, the Head of Housing Management will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives. As the successful candidate you will be responsible for the design and delivery of housing management services for the residents of the borough, which include anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements. You will have 7 direct reports and overall responsibility for circa 35 people and 14,000 properties. Some of your responsibilities will include: The service being delivered to the quality, Council, professional and legislative standards required. Corporate strategies that are effectively implemented within the area of responsibility. Excellence in customer service outcomes. Feedback, enquiries and complaints procedures are being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and prevention. Services (including property units) being delivered on time, to budget and standards agreed. Opportunities to improve outcomes being proactively identified and actioned. Lead and motivate managers and their teams to embed a culture of high competence, effective motivation & collaboration and being outcomes focused. Financial expenditure and financial integrity are controlled to assure regulatory and Council policy compliance. To be considered for the role you will need the below: Track record and background of consistent achievement at senior level in a local authority or large complex organisation. Proven transformational leadership & management experience. Demonstrable record of leading innovative proactive, impact focused services to residents including anti-social behaviour, co-design of services, tenancy sustainment, estate improvement and increasing resident satisfaction An excellent track record of building internal and external relationships and working collaboratively to achieve and deliver outstanding service, actively incorporating feedback from tenants and leaseholders. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2025
Full time
Head of Housing South London Permanent 73,000 to 80,000 per annum Hybrid working As a member of the extended management team, the Head of Housing Management will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives. As the successful candidate you will be responsible for the design and delivery of housing management services for the residents of the borough, which include anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements. You will have 7 direct reports and overall responsibility for circa 35 people and 14,000 properties. Some of your responsibilities will include: The service being delivered to the quality, Council, professional and legislative standards required. Corporate strategies that are effectively implemented within the area of responsibility. Excellence in customer service outcomes. Feedback, enquiries and complaints procedures are being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and prevention. Services (including property units) being delivered on time, to budget and standards agreed. Opportunities to improve outcomes being proactively identified and actioned. Lead and motivate managers and their teams to embed a culture of high competence, effective motivation & collaboration and being outcomes focused. Financial expenditure and financial integrity are controlled to assure regulatory and Council policy compliance. To be considered for the role you will need the below: Track record and background of consistent achievement at senior level in a local authority or large complex organisation. Proven transformational leadership & management experience. Demonstrable record of leading innovative proactive, impact focused services to residents including anti-social behaviour, co-design of services, tenancy sustainment, estate improvement and increasing resident satisfaction An excellent track record of building internal and external relationships and working collaboratively to achieve and deliver outstanding service, actively incorporating feedback from tenants and leaseholders. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Use the job search to find and apply for roles using keywords or look at the roles listed below. Main area: Estates and Facilities Grade: 8A Contract: Fixed term: 18 months (Business Development) Hours: Full time - 37.5 hours per week Job ref: 222-E&F-557 Site: St Bernanrds, Town: London Salary: £53,755 - £60,504 Per Annum Inclusive Salary period: Yearly Closing: 21/02/:00 Interview date: 27/02/2025 West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow. Job overview The Capital Projects Team has an opportunity for two Band 8A 18 Months Fixed Term Contract - Senior Capital Projects Managers to support the Head of Operational Capital Projects to programme manage and deliver a diverse range of complex and technical projects across the WLT Estate. The successful candidate will lead a multidisciplinary team and manage capital, site infrastructure, repair, upgrade projects within clinical and non-clinical environment. The successful candidates will be qualified and experienced in at least one construction/engineering/architecture field and have a passion to be involved in stakeholder engagement, design development and improvement of building services infrastructure and fabric; they will be a leader in their field with excellent interpersonal skills and the ability to convey complex and technical messages to non-technical audiences whilst fully embracing the Trust Values. The posts would be suitable for motivated and professional individuals with a proven track record of delivering at pace, with an exceptional eye for detail and who is result-oriented. Main duties of the job The Senior Capital Projects Manager is a key member of the Capital, Estates and Facilities (CEF) Team and is responsible for supporting the Head of Operational Capital Projects in the varied aspects of the role, including but not limited to: Manage capital projects, including backlog maintenance projects, from inception to completion across the Trust London Sites ensuring delivery of services in line with statutory regulations and Trust Policies and Procedures and providing high quality, positive outcomes for service users. Lead a multi-disciplinary team of engineering and construction based professionals, planners, architects, support staff. Act as a scheme manager to design and manage multi-disciplinary construction/building services projects for the Trust, including where appropriate those elements outside the core skills of the role. Support and advise on matters relating to all aspects of construction, MEPH services as appropriate. Working for our organisation West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'. Detailed job description and main responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. Person specification Qualifications Educated to Degree level in Building Surveying, Engineering, Construction, Architecture related field with relevant experience. Membership of Professional Institutions such as CIOB, CIBSE, MRICS, IET etc. Post Graduate Qualification above relevant field. Experience Extensive experience of project management within the field of Built Environment and/or Construction and/or Estates Services at a Senior Management level. Experience of producing high quality specifications, design management and contract management. Extensive experience of managing multi-disciplinary team of in-house staff and contractors, influencing high performance, mentoring coaching and maintaining highest level of professionalism. Experience of financial, budgetary and resource management. Experience of implementing organisational change. Experience of implementing strict project governance and controls. Experience in managing capital schemes within NHS or Local Authority. Knowledge Knowledge of the current legislations that appertains to the field of Estates Services. Knowledge of British Standards, Building Regulations, CIBSE Guidances, Technical Resources, HTMs and HBNs. Knowledge of NHS & Trust policies and procedures including standing orders and financial instructions. Robust knowledge of financial and budgetary management. Comprehensive understanding of Estates services and their delivery. Knowledge of service redesign and reconfiguration to achieve maximum quality and cost. Significant knowledge and experience in the implementation of CDM Regulations, Health and Safety Regulations. Understanding of the needs of mental health services. Understanding of the NHS Plan and key modernisation issues for facilities services. Skills Persuasive and has credibility with Senior Managers and Clinicians. Attention to Details. Positive, customer focussed enabling attitude combined with good influencing and negotiation skills. Excellent communications skill, with the ability to relate to all levels of staff. Able to lead and motivate a multi-disciplinary Estates Services team. Good report writing and presentation skills. Ability to develop good working relationships with internal and external stakeholders. Ability to work to tight deadlines and prioritises competing demands. Skilled use of relevant computer packages. Confident in the use of technical and numerical data. Conversant with MEPH Softwares i.e IES, Revit etc. As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution. We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR). Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process. West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Apr 26, 2025
Full time
Use the job search to find and apply for roles using keywords or look at the roles listed below. Main area: Estates and Facilities Grade: 8A Contract: Fixed term: 18 months (Business Development) Hours: Full time - 37.5 hours per week Job ref: 222-E&F-557 Site: St Bernanrds, Town: London Salary: £53,755 - £60,504 Per Annum Inclusive Salary period: Yearly Closing: 21/02/:00 Interview date: 27/02/2025 West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow. Job overview The Capital Projects Team has an opportunity for two Band 8A 18 Months Fixed Term Contract - Senior Capital Projects Managers to support the Head of Operational Capital Projects to programme manage and deliver a diverse range of complex and technical projects across the WLT Estate. The successful candidate will lead a multidisciplinary team and manage capital, site infrastructure, repair, upgrade projects within clinical and non-clinical environment. The successful candidates will be qualified and experienced in at least one construction/engineering/architecture field and have a passion to be involved in stakeholder engagement, design development and improvement of building services infrastructure and fabric; they will be a leader in their field with excellent interpersonal skills and the ability to convey complex and technical messages to non-technical audiences whilst fully embracing the Trust Values. The posts would be suitable for motivated and professional individuals with a proven track record of delivering at pace, with an exceptional eye for detail and who is result-oriented. Main duties of the job The Senior Capital Projects Manager is a key member of the Capital, Estates and Facilities (CEF) Team and is responsible for supporting the Head of Operational Capital Projects in the varied aspects of the role, including but not limited to: Manage capital projects, including backlog maintenance projects, from inception to completion across the Trust London Sites ensuring delivery of services in line with statutory regulations and Trust Policies and Procedures and providing high quality, positive outcomes for service users. Lead a multi-disciplinary team of engineering and construction based professionals, planners, architects, support staff. Act as a scheme manager to design and manage multi-disciplinary construction/building services projects for the Trust, including where appropriate those elements outside the core skills of the role. Support and advise on matters relating to all aspects of construction, MEPH services as appropriate. Working for our organisation West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'. Detailed job description and main responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. Person specification Qualifications Educated to Degree level in Building Surveying, Engineering, Construction, Architecture related field with relevant experience. Membership of Professional Institutions such as CIOB, CIBSE, MRICS, IET etc. Post Graduate Qualification above relevant field. Experience Extensive experience of project management within the field of Built Environment and/or Construction and/or Estates Services at a Senior Management level. Experience of producing high quality specifications, design management and contract management. Extensive experience of managing multi-disciplinary team of in-house staff and contractors, influencing high performance, mentoring coaching and maintaining highest level of professionalism. Experience of financial, budgetary and resource management. Experience of implementing organisational change. Experience of implementing strict project governance and controls. Experience in managing capital schemes within NHS or Local Authority. Knowledge Knowledge of the current legislations that appertains to the field of Estates Services. Knowledge of British Standards, Building Regulations, CIBSE Guidances, Technical Resources, HTMs and HBNs. Knowledge of NHS & Trust policies and procedures including standing orders and financial instructions. Robust knowledge of financial and budgetary management. Comprehensive understanding of Estates services and their delivery. Knowledge of service redesign and reconfiguration to achieve maximum quality and cost. Significant knowledge and experience in the implementation of CDM Regulations, Health and Safety Regulations. Understanding of the needs of mental health services. Understanding of the NHS Plan and key modernisation issues for facilities services. Skills Persuasive and has credibility with Senior Managers and Clinicians. Attention to Details. Positive, customer focussed enabling attitude combined with good influencing and negotiation skills. Excellent communications skill, with the ability to relate to all levels of staff. Able to lead and motivate a multi-disciplinary Estates Services team. Good report writing and presentation skills. Ability to develop good working relationships with internal and external stakeholders. Ability to work to tight deadlines and prioritises competing demands. Skilled use of relevant computer packages. Confident in the use of technical and numerical data. Conversant with MEPH Softwares i.e IES, Revit etc. As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution. We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR). Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process. West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Building a sustainable tomorrow BAM FM is recruiting a Regional Operations Manager who will be an active member of the senior operational management team. You will be reporting to the UK Head of Operations. The Regional Operations Manager will be accountable for delivery of financial targets within the area of responsibility whilst concentrating on a high quality, client focused service delivery. The position will involve a mixture of working from home, on site and working on contracts from the North East up to Scotland . Travel will be required for this role across the Northern region. BAM operates a flexible working policy. Your mission The Regional Operations Manager is the main interface with the senior client, and a point of escalation for Contract Management teams. A key objective is ensuring customer satisfaction through the delivery of exemplary facilities services and ensuring contractual obligations are met whilst ensuring systems are in place to ensure budget controls are being adhered to and management of outstanding debt. Key activities • Maximise the profitability of contracts within area of responsibility and deliver the required results • Drive operational improvement through innovation and an improved staff engagement. • Deliver a strong management review and control process with the Contract Managers including the monthly review and reporting process. • Take an active role in supporting the Contract Managers in client meetings (e.g. quarterly reviews) and proposals for new and existing services including continuous improvement plans. • Develop and maintain good working relationships with senior clients. • Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken. • Support Contract Managers in calculating uplifts and variations. • Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements in the business. Once agreed, support and drive the implementation of this with operational teams. • Day to day management of the Contract Managers across multi disciplines including management of Operational budget, monitoring variations and investigating inconsistencies. notifying relevant parties of any concerns or disputes with clear plans in place to resolve. • Assist in the strategic planning for future development of the contracts and the business development of operational services. • Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality. Who are we looking for? • Must have an engineering/ technical background. • Experience in hard and soft FM. • Strong commercial acumen, with the ability to devise and manage P&L accounts. • Good negotiation skills at a senior level. • Proven track record in operational management in a similar environment. • People management experience within a diverse geographic and business environment. • Ability to interpret and utilise financial and commercial information. • Excellent people skills &communication skills. • Achieve set standards and operate to performance criteria; for example, health and safety, hygiene. • Self-motivated and able to work on own initiative within a team environment. • Experience of implementing processes and service standards. • Experience of working within a fast-paced corporate environment. • Excellent attention to detail. • Experience of working with multiple systems and platforms, for example, SharePoint and full Microsoft suite. • Experience of working within a fast-paced environment with multiple stakeholders. • Able to take a flexible approach to workload and prioritisation. What s in it for you? In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Apr 26, 2025
Full time
Building a sustainable tomorrow BAM FM is recruiting a Regional Operations Manager who will be an active member of the senior operational management team. You will be reporting to the UK Head of Operations. The Regional Operations Manager will be accountable for delivery of financial targets within the area of responsibility whilst concentrating on a high quality, client focused service delivery. The position will involve a mixture of working from home, on site and working on contracts from the North East up to Scotland . Travel will be required for this role across the Northern region. BAM operates a flexible working policy. Your mission The Regional Operations Manager is the main interface with the senior client, and a point of escalation for Contract Management teams. A key objective is ensuring customer satisfaction through the delivery of exemplary facilities services and ensuring contractual obligations are met whilst ensuring systems are in place to ensure budget controls are being adhered to and management of outstanding debt. Key activities • Maximise the profitability of contracts within area of responsibility and deliver the required results • Drive operational improvement through innovation and an improved staff engagement. • Deliver a strong management review and control process with the Contract Managers including the monthly review and reporting process. • Take an active role in supporting the Contract Managers in client meetings (e.g. quarterly reviews) and proposals for new and existing services including continuous improvement plans. • Develop and maintain good working relationships with senior clients. • Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken. • Support Contract Managers in calculating uplifts and variations. • Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements in the business. Once agreed, support and drive the implementation of this with operational teams. • Day to day management of the Contract Managers across multi disciplines including management of Operational budget, monitoring variations and investigating inconsistencies. notifying relevant parties of any concerns or disputes with clear plans in place to resolve. • Assist in the strategic planning for future development of the contracts and the business development of operational services. • Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality. Who are we looking for? • Must have an engineering/ technical background. • Experience in hard and soft FM. • Strong commercial acumen, with the ability to devise and manage P&L accounts. • Good negotiation skills at a senior level. • Proven track record in operational management in a similar environment. • People management experience within a diverse geographic and business environment. • Ability to interpret and utilise financial and commercial information. • Excellent people skills &communication skills. • Achieve set standards and operate to performance criteria; for example, health and safety, hygiene. • Self-motivated and able to work on own initiative within a team environment. • Experience of implementing processes and service standards. • Experience of working within a fast-paced corporate environment. • Excellent attention to detail. • Experience of working with multiple systems and platforms, for example, SharePoint and full Microsoft suite. • Experience of working within a fast-paced environment with multiple stakeholders. • Able to take a flexible approach to workload and prioritisation. What s in it for you? In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Health & Safety Advisor We are proud to be exclusively partnered with the largest Real Estate Investment Trust focused on the Central London commercial property market. We re currently seeking a Health and Safety professional to join their team, reporting directly to the Senior Health and Safety Manager. This role will primarily support the Managed Portfolio, acting as a key health and safety resource across the business. Key Responsibilities: Provide competent, practical, and proactive health and safety advice to Portfolio Managers, Building Managers, employees, and tenants as needed. Support compliance monitoring and drive continuous improvement in health and safety practices across the organisation. Conduct thorough health and safety audits of the seven key service partners within the managed portfolio, producing high-quality reports with clear, actionable recommendations. Collaborate with the Construction Health and Safety Manager to coordinate H&S support for small CDM projects. What We re Looking For: NEBOSH General Certificate or equivalent NVQ Level 3 in Health & Safety. Minimum Tech IOSH or IIRSM membership. Demonstrable commitment to Continuing Professional Development (CPD) through a recognised professional body (e.g., IOSH, IIRSM). Prior experience in property management, facilities management, or within a real estate environment. Vacancy Reference: PR/(phone number removed) Vacancy Owner: Emily Swindlehurst (url removed) () 1296 (phone number removed) ()
Apr 25, 2025
Full time
Health & Safety Advisor We are proud to be exclusively partnered with the largest Real Estate Investment Trust focused on the Central London commercial property market. We re currently seeking a Health and Safety professional to join their team, reporting directly to the Senior Health and Safety Manager. This role will primarily support the Managed Portfolio, acting as a key health and safety resource across the business. Key Responsibilities: Provide competent, practical, and proactive health and safety advice to Portfolio Managers, Building Managers, employees, and tenants as needed. Support compliance monitoring and drive continuous improvement in health and safety practices across the organisation. Conduct thorough health and safety audits of the seven key service partners within the managed portfolio, producing high-quality reports with clear, actionable recommendations. Collaborate with the Construction Health and Safety Manager to coordinate H&S support for small CDM projects. What We re Looking For: NEBOSH General Certificate or equivalent NVQ Level 3 in Health & Safety. Minimum Tech IOSH or IIRSM membership. Demonstrable commitment to Continuing Professional Development (CPD) through a recognised professional body (e.g., IOSH, IIRSM). Prior experience in property management, facilities management, or within a real estate environment. Vacancy Reference: PR/(phone number removed) Vacancy Owner: Emily Swindlehurst (url removed) () 1296 (phone number removed) ()
Job Title: Senior Quality Executive/Manager Salary: 40,000- 60,000 DOE Location: London Contract Type: Permanent Hybrid: 3 days from home, 2 in office Job Summary: Our client is seeking a highly skilled and experienced Senior Quality Executive/Manager to join their architects practice. The ideal candidate will be responsible for overseeing and improving the quality management systems, ensuring compliance with industry standards, and driving continuous improvement initiatives. Key Responsibilities: Develop, implement, and maintain quality management systems. Conduct regular audits and inspections to ensure compliance with industry standards and regulations. Lead and manage the quality assurance team, providing guidance and support. Analyse quality data and metrics to identify areas for improvement. Collaborate with cross-functional teams to implement quality improvement initiatives. Manage customer complaints and ensure timely resolution. Prepare and present quality reports to senior management. Stay updated with the latest industry trends and best practices in quality management. Qualifications: Bachelor's degree in Quality Management, Engineering, or a related field (desired) Experience in quality management or a similar role. Excellent analytical and problem-solving skills. Proven leadership and team management abilities. Effective communication and interpersonal skills. Proficiency in quality management software and tools. Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. Collaborative and inclusive work environment. Please contact (url removed) if you are interested in this role. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2025
Full time
Job Title: Senior Quality Executive/Manager Salary: 40,000- 60,000 DOE Location: London Contract Type: Permanent Hybrid: 3 days from home, 2 in office Job Summary: Our client is seeking a highly skilled and experienced Senior Quality Executive/Manager to join their architects practice. The ideal candidate will be responsible for overseeing and improving the quality management systems, ensuring compliance with industry standards, and driving continuous improvement initiatives. Key Responsibilities: Develop, implement, and maintain quality management systems. Conduct regular audits and inspections to ensure compliance with industry standards and regulations. Lead and manage the quality assurance team, providing guidance and support. Analyse quality data and metrics to identify areas for improvement. Collaborate with cross-functional teams to implement quality improvement initiatives. Manage customer complaints and ensure timely resolution. Prepare and present quality reports to senior management. Stay updated with the latest industry trends and best practices in quality management. Qualifications: Bachelor's degree in Quality Management, Engineering, or a related field (desired) Experience in quality management or a similar role. Excellent analytical and problem-solving skills. Proven leadership and team management abilities. Effective communication and interpersonal skills. Proficiency in quality management software and tools. Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. Collaborative and inclusive work environment. Please contact (url removed) if you are interested in this role. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We want to make Houseful more welcoming, fair, and representative. If your background is underrepresented in the technology or property sectors, we actively encourage your application. Hybrid - Minimum 2 days on site in London, Tower Bridge HQ At Houseful, we're creating the connections that power better property decisions. Do the best work of your life! Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location. Together we're creating the connections that power better property decisions by unlocking the combined strength of software, data and insight. We make moves with head and heart to achieve our big ambitions and to drive progress in the property market. There's never been a better time to join us. Hometrack Hometrack is redefining the mortgage journey for lenders, brokers, and consumers by delivering market-leading valuation and property data services to the financial, property, and technology industries. Our key commercial and go-to-market segment is in financial services, primarily mortgage lenders, including nine of the top 10 mortgage providers. The role Join us in Hometrack as a Technical Product Owner where you'll spearhead the technical reliability, stability and excellence of our flagship product Property Risk Hub. In this role, you'll collaborate with product managers and other technical teams involved in the product development process and utilise their knowledge of the Hometrack's technologies and our lender customer needs to deliver enterprise grade quality as defined in the roadmap. To be successful as a Technical Product Owner, you will need the following: 4+ years of experience in managing product roadmaps, backlogs, and prioritising features based on business needs in a technical environment, within software. Ability to communicate technical requirements effectively with both technical and non-technical stakeholders. Strong analytical and critical thinking abilities to make data-driven decisions and propose effective solutions to solve complex technical issues. Proven experience working in Agile environments, including hands-on experience with Scrum or Kanban methodologies. Experience creating API documentation/specifications, with a solid understanding of API design principles, security, and orchestration. Working knowledge of software applications, system architecture, data mapping, databases, backend technologies (e.g. .Net, C#). Some other highly valued skills may include: Experience with cloud platforms predominantly Azure, or AWS to support cloud-based product infrastructure. Knowledge of CI/CD pipelines, automation, and an understanding of how DevOps processes influence product development. Experience in the banking domain. Responsibilities Provision of subject matter expertise to support the collaboration between the product manager and the technical side of product development. Take ownership for post incident and penetration testing actions, ensuring resolutions are applied in a reasonable timeframe to manage future risk and improve reliability, stability and security of the platform. Consult on complex issues; providing analysis and advice to senior management to support the resolution of escalated issues. You'll require excellent communication skills and stakeholder management experience. Support the development and implementation of technical product initiatives to upgrade, modernise and improve reliability of the platform, as well as increase deployment frequency and flexibility. Build strong relationships with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality, performance and security. Monitoring of product performance to identify opportunities for optimisation that meets our customer's performance standards. You may be assessed on the key critical skills relevant for success in a role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Apr 25, 2025
Full time
We want to make Houseful more welcoming, fair, and representative. If your background is underrepresented in the technology or property sectors, we actively encourage your application. Hybrid - Minimum 2 days on site in London, Tower Bridge HQ At Houseful, we're creating the connections that power better property decisions. Do the best work of your life! Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location. Together we're creating the connections that power better property decisions by unlocking the combined strength of software, data and insight. We make moves with head and heart to achieve our big ambitions and to drive progress in the property market. There's never been a better time to join us. Hometrack Hometrack is redefining the mortgage journey for lenders, brokers, and consumers by delivering market-leading valuation and property data services to the financial, property, and technology industries. Our key commercial and go-to-market segment is in financial services, primarily mortgage lenders, including nine of the top 10 mortgage providers. The role Join us in Hometrack as a Technical Product Owner where you'll spearhead the technical reliability, stability and excellence of our flagship product Property Risk Hub. In this role, you'll collaborate with product managers and other technical teams involved in the product development process and utilise their knowledge of the Hometrack's technologies and our lender customer needs to deliver enterprise grade quality as defined in the roadmap. To be successful as a Technical Product Owner, you will need the following: 4+ years of experience in managing product roadmaps, backlogs, and prioritising features based on business needs in a technical environment, within software. Ability to communicate technical requirements effectively with both technical and non-technical stakeholders. Strong analytical and critical thinking abilities to make data-driven decisions and propose effective solutions to solve complex technical issues. Proven experience working in Agile environments, including hands-on experience with Scrum or Kanban methodologies. Experience creating API documentation/specifications, with a solid understanding of API design principles, security, and orchestration. Working knowledge of software applications, system architecture, data mapping, databases, backend technologies (e.g. .Net, C#). Some other highly valued skills may include: Experience with cloud platforms predominantly Azure, or AWS to support cloud-based product infrastructure. Knowledge of CI/CD pipelines, automation, and an understanding of how DevOps processes influence product development. Experience in the banking domain. Responsibilities Provision of subject matter expertise to support the collaboration between the product manager and the technical side of product development. Take ownership for post incident and penetration testing actions, ensuring resolutions are applied in a reasonable timeframe to manage future risk and improve reliability, stability and security of the platform. Consult on complex issues; providing analysis and advice to senior management to support the resolution of escalated issues. You'll require excellent communication skills and stakeholder management experience. Support the development and implementation of technical product initiatives to upgrade, modernise and improve reliability of the platform, as well as increase deployment frequency and flexibility. Build strong relationships with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality, performance and security. Monitoring of product performance to identify opportunities for optimisation that meets our customer's performance standards. You may be assessed on the key critical skills relevant for success in a role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Principal Health and Safety Consultant Location: Bristol City Council Rate: £350p/d Inside IR35 Directorate: Regeneration Team Service Area: Management of Place Contract Type: 6 month rolling contract- Hours: 37 hours a week- 4 days a week on site About the Role Bristol City Council is looking for an experienced Principal Health and Safety Consultant to lead health and safety across our Natural and Marine Environment service, covering parks, harbours, and public spaces. You'll play a key role in ensuring a safe, compliant, and inclusive environment for staff, volunteers, contractors, and service users. Key Responsibilities Lead the delivery of a risk-based health and safety programme across parks and harbour services. Act as a trusted advisor to managers, providing practical guidance to ensure legal compliance. Implement and improve health and safety management systems in line with IOSH values. Carry out specialist risk assessments (e.g., HAVS, noise) and support operational risk processes. Investigate incidents and report findings to senior leaders, identifying areas for improvement. Develop safety initiatives for service users and contribute to key corporate H&S projects. Work collaboratively with internal teams and external stakeholders to promote safety best practice. Monitor performance data and provide clear, actionable reports to directors and service heads. About You We're looking for a motivated and knowledgeable health and safety professional with: A NEBOSH qualification (essential). Evidence of active Continuing Professional Development (CPD). Experience in a local authority or public sector environment. Strong understanding of UK health and safety legislation and best practices. Excellent communication, coaching, and stakeholder engagement skills. Membership of a professional body such as IOSH (desirable). What We Offer A meaningful role improving safety across Bristol's public spaces. Opportunities to lead and shape innovative health and safety initiatives. A supportive and inclusive work environment. Access to training, development, and flexible working options. Apply Now Please send your up to date CV to (url removed)
Apr 25, 2025
Contract
Principal Health and Safety Consultant Location: Bristol City Council Rate: £350p/d Inside IR35 Directorate: Regeneration Team Service Area: Management of Place Contract Type: 6 month rolling contract- Hours: 37 hours a week- 4 days a week on site About the Role Bristol City Council is looking for an experienced Principal Health and Safety Consultant to lead health and safety across our Natural and Marine Environment service, covering parks, harbours, and public spaces. You'll play a key role in ensuring a safe, compliant, and inclusive environment for staff, volunteers, contractors, and service users. Key Responsibilities Lead the delivery of a risk-based health and safety programme across parks and harbour services. Act as a trusted advisor to managers, providing practical guidance to ensure legal compliance. Implement and improve health and safety management systems in line with IOSH values. Carry out specialist risk assessments (e.g., HAVS, noise) and support operational risk processes. Investigate incidents and report findings to senior leaders, identifying areas for improvement. Develop safety initiatives for service users and contribute to key corporate H&S projects. Work collaboratively with internal teams and external stakeholders to promote safety best practice. Monitor performance data and provide clear, actionable reports to directors and service heads. About You We're looking for a motivated and knowledgeable health and safety professional with: A NEBOSH qualification (essential). Evidence of active Continuing Professional Development (CPD). Experience in a local authority or public sector environment. Strong understanding of UK health and safety legislation and best practices. Excellent communication, coaching, and stakeholder engagement skills. Membership of a professional body such as IOSH (desirable). What We Offer A meaningful role improving safety across Bristol's public spaces. Opportunities to lead and shape innovative health and safety initiatives. A supportive and inclusive work environment. Access to training, development, and flexible working options. Apply Now Please send your up to date CV to (url removed)
Job Title: Head of Portfolio - Property Management Salary: Basic salary £40,000 dependant on experience, plus a quarterly paid commission incentive. OTE: £48,000+ Location: Vox Studios, 1-45 Durham Street, SE11 5JH The Role Are you a natural-born leader with a passion for property management? Do you have a knack for bringing out the best in others and thrive in a fast-paced environment? If so, then this role might be just what you've been searching for. This role will provide an all-encompassing perspective into Portfolio & team leadership within the property management industry. With providing a high level of customer service at the forefront, you will work closely with the Head of Property Management and Director to pro-actively provide outstanding property management service to our clients, exceeding their expectations and maintaining a successful management retention platform for Johns&Co. You will regularly review quarterly KPI targets and bonuses for your team to help them reach their full potential. The successful candidate will mentor their designated property manager by liaising consistently with the Head of Training and Development providing a highly successful and efficient team, driving collective and individual success. Your Responsibilities as Head of Portfolio: As Head of Portfolio, you will cultivate a high-performing team through effective leadership, including regular performance evaluations that align with the business strategy to provide best-in-class property management service to enable the department/business to retain current & future managed clients. You must manage your team showing positive, passionate & motivational skills, therefore enabling them to express their desire to perform to the highest possible standard. You will lead the resolution of first-stage resident complaints while proactively identifying and escalating potential serious complaints. You will ensure all property management operations adhere to legal and regulatory requirements, developing and implementing strategies to enhance efficiency. Furthermore, you will champion industry best practices and maintain alignment with evolving standards. Your Skills and Experience: You have extensive experience within residential property management in a senior capacity. You are ARLA qualified. You are an expert communicator capable of effectively managing conflict and problem-solving. Your leadership skills are evident in your ability to effectively motivate and guide a team. You have exceptional verbal and written communication skills. You have the ability to multitask by employing effective time management strategies. Why Join Us? Enhanced holiday allowance, including additional holiday schemes and birthday leave. Comprehensive benefits package, including enhanced maternity/paternity leave and death in service benefits. Company-wide performance-based incentives, including international trips. Wellbeing - As we partner with PLUMM, you will have access to therapy sessions with over two hundred trained therapists. Employee referrals scheme. Opportunities for professional development and career growth. About Us: At Johns&Co, we're a fast-growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we're committed to providing the very best service to everyone we come in contact with. We're not just about where we've been, but where we're headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey. Johns&Co Careers
Apr 25, 2025
Full time
Job Title: Head of Portfolio - Property Management Salary: Basic salary £40,000 dependant on experience, plus a quarterly paid commission incentive. OTE: £48,000+ Location: Vox Studios, 1-45 Durham Street, SE11 5JH The Role Are you a natural-born leader with a passion for property management? Do you have a knack for bringing out the best in others and thrive in a fast-paced environment? If so, then this role might be just what you've been searching for. This role will provide an all-encompassing perspective into Portfolio & team leadership within the property management industry. With providing a high level of customer service at the forefront, you will work closely with the Head of Property Management and Director to pro-actively provide outstanding property management service to our clients, exceeding their expectations and maintaining a successful management retention platform for Johns&Co. You will regularly review quarterly KPI targets and bonuses for your team to help them reach their full potential. The successful candidate will mentor their designated property manager by liaising consistently with the Head of Training and Development providing a highly successful and efficient team, driving collective and individual success. Your Responsibilities as Head of Portfolio: As Head of Portfolio, you will cultivate a high-performing team through effective leadership, including regular performance evaluations that align with the business strategy to provide best-in-class property management service to enable the department/business to retain current & future managed clients. You must manage your team showing positive, passionate & motivational skills, therefore enabling them to express their desire to perform to the highest possible standard. You will lead the resolution of first-stage resident complaints while proactively identifying and escalating potential serious complaints. You will ensure all property management operations adhere to legal and regulatory requirements, developing and implementing strategies to enhance efficiency. Furthermore, you will champion industry best practices and maintain alignment with evolving standards. Your Skills and Experience: You have extensive experience within residential property management in a senior capacity. You are ARLA qualified. You are an expert communicator capable of effectively managing conflict and problem-solving. Your leadership skills are evident in your ability to effectively motivate and guide a team. You have exceptional verbal and written communication skills. You have the ability to multitask by employing effective time management strategies. Why Join Us? Enhanced holiday allowance, including additional holiday schemes and birthday leave. Comprehensive benefits package, including enhanced maternity/paternity leave and death in service benefits. Company-wide performance-based incentives, including international trips. Wellbeing - As we partner with PLUMM, you will have access to therapy sessions with over two hundred trained therapists. Employee referrals scheme. Opportunities for professional development and career growth. About Us: At Johns&Co, we're a fast-growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we're committed to providing the very best service to everyone we come in contact with. We're not just about where we've been, but where we're headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey. Johns&Co Careers
Property Manager - Leading Lettings Business - Richmond Are you a proven Property Manager looking for a new role with a leading employer that can offer clear progression and excellent benefits? Are you looking for an employer of choice that can offer development, an excellent working environment and structured support? Overview Our leading lettings business client is seeking a new Property Manager to work from the Richmond office due to continued business growth. Working as part of the highly successful Richmond team, you will play a key role in supporting the Senior Property Manager to provide a full professional Lettings service for a portfolio of residential clients. Benefits include Hybrid/flexible working options NEG basic + Bonus scheme + enhanced holiday + benefits Excellent working environment Funded training and qualifications Extensive benefits package Duties include Marketing, viewings and showing potential Tenants around properties. Selecting responsible, reliable Tenants Conducting tenant checks in line with company process Prepare move in packs Advertising properties Oversee any tenant or landlord queries Receive and log maintenance request Instruct appropriately contracts as required to conduct maintenance and repairs Monitor contractor performance Obtain compliance requirements e.g. Gas Safety, Carbon, energy performance etc Experience required Previous property management experience essential ARLA qualified or equivalent Ability to work as part of a team collaboratively Excellent customer service skills Driver/access to car (expenses paid) Keen to learn and develop Able to work Saturdays if needed (time given back) For further information on this new and exciting role, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 25, 2025
Full time
Property Manager - Leading Lettings Business - Richmond Are you a proven Property Manager looking for a new role with a leading employer that can offer clear progression and excellent benefits? Are you looking for an employer of choice that can offer development, an excellent working environment and structured support? Overview Our leading lettings business client is seeking a new Property Manager to work from the Richmond office due to continued business growth. Working as part of the highly successful Richmond team, you will play a key role in supporting the Senior Property Manager to provide a full professional Lettings service for a portfolio of residential clients. Benefits include Hybrid/flexible working options NEG basic + Bonus scheme + enhanced holiday + benefits Excellent working environment Funded training and qualifications Extensive benefits package Duties include Marketing, viewings and showing potential Tenants around properties. Selecting responsible, reliable Tenants Conducting tenant checks in line with company process Prepare move in packs Advertising properties Oversee any tenant or landlord queries Receive and log maintenance request Instruct appropriately contracts as required to conduct maintenance and repairs Monitor contractor performance Obtain compliance requirements e.g. Gas Safety, Carbon, energy performance etc Experience required Previous property management experience essential ARLA qualified or equivalent Ability to work as part of a team collaboratively Excellent customer service skills Driver/access to car (expenses paid) Keen to learn and develop Able to work Saturdays if needed (time given back) For further information on this new and exciting role, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sr. Pre-Construction Manager, EMEA Pre-Construction DESCRIPTION Amazon's Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team responsible for the construction of the Amazon owned sites. The EMEA Data Center Construction team is looking for a Senior Pre-Construction Manager to serve as the primary owner of the management of pre-construction phase for Power and substations, liaising with Real Estate, Design Engineering, Construction and other critical partner teams during initial planning, conceptual design and design development; providing cost, schedule, and constructability guidance for this HV infrastructure. Key job responsibilities You will review and provide input into global standards and HV infrastructure designs. You will independently support, overview and manage complex, cross-functional HV infrastructure projects from site selection, permitting and contract execution, and keep project stakeholders informed to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the projects' progress under control by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external teams including real estate, construction legal, design engineering, construction, finance, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones and drive results through clearing blockers, making decisions, leading and influencing. You will conduct negotiations with general contractors and evaluate bids/proposals participating in pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with developers, general contractors and design consultants. You will evaluate site Due Diligences, schedule tracking, and identify and solve factors that may impede a successful permitted project hand-over to Amazon stakeholders. You will insist on the highest standards from yourself and others and drive accountability for results, leading externals, and potentially, internals, including coaching and/or disciplinary actions, as needed. BASIC QUALIFICATIONS 5+ years in construction site management. 7+ years of experience in conducting negotiations with general contractors and evaluate bids/proposals with detail and accuracy. 7+ years of experience in mission critical facilities and HV infrastructure projects (design, pre-construction, scheduling, construction and commissioning), or equivalent. Bachelor's degree in Construction Project Management, Architecture, Engineering, related field or equivalent trade certification. Knowledge of best practice industry safety, quality standards and local safety regulations with experience performing the role of a client within those regulations. PREFERRED QUALIFICATIONS Professional certification, such as CCM, PMP, AC or CPC. Knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switch-gear, Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, UPS, CRAH, CRAC). Knowledge of civil, electric and mechanical engineering principles. Additional knowledge of other languages will be appreciated. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Apr 25, 2025
Full time
Sr. Pre-Construction Manager, EMEA Pre-Construction DESCRIPTION Amazon's Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team responsible for the construction of the Amazon owned sites. The EMEA Data Center Construction team is looking for a Senior Pre-Construction Manager to serve as the primary owner of the management of pre-construction phase for Power and substations, liaising with Real Estate, Design Engineering, Construction and other critical partner teams during initial planning, conceptual design and design development; providing cost, schedule, and constructability guidance for this HV infrastructure. Key job responsibilities You will review and provide input into global standards and HV infrastructure designs. You will independently support, overview and manage complex, cross-functional HV infrastructure projects from site selection, permitting and contract execution, and keep project stakeholders informed to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the projects' progress under control by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external teams including real estate, construction legal, design engineering, construction, finance, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones and drive results through clearing blockers, making decisions, leading and influencing. You will conduct negotiations with general contractors and evaluate bids/proposals participating in pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with developers, general contractors and design consultants. You will evaluate site Due Diligences, schedule tracking, and identify and solve factors that may impede a successful permitted project hand-over to Amazon stakeholders. You will insist on the highest standards from yourself and others and drive accountability for results, leading externals, and potentially, internals, including coaching and/or disciplinary actions, as needed. BASIC QUALIFICATIONS 5+ years in construction site management. 7+ years of experience in conducting negotiations with general contractors and evaluate bids/proposals with detail and accuracy. 7+ years of experience in mission critical facilities and HV infrastructure projects (design, pre-construction, scheduling, construction and commissioning), or equivalent. Bachelor's degree in Construction Project Management, Architecture, Engineering, related field or equivalent trade certification. Knowledge of best practice industry safety, quality standards and local safety regulations with experience performing the role of a client within those regulations. PREFERRED QUALIFICATIONS Professional certification, such as CCM, PMP, AC or CPC. Knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switch-gear, Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, UPS, CRAH, CRAC). Knowledge of civil, electric and mechanical engineering principles. Additional knowledge of other languages will be appreciated. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Apr 25, 2025
Full time
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Introduction Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Senior Catastrophe Analyst - London - UK and Ireland team The Company: Gallagher Re • At Gallagher Re we help ensure our clients have the right protection in place so when the unexpected happens it is not catastrophic for their business. • We think of ourselves as enabling resilience in an uncertain world. • We look at the world of risk from different perspectives, working with our clients at each stage of the risk identification, risk mitigation and risk transfer process. • We make sure they have the capacity to react to extreme events and respond in a prepared, disciplined and organized fashion. The Team: Catastrophe Analytics • The Catastrophe Analytics team, embedded into the broking unit, assists clients in analysing the risk to their business from all aspects of natural perils and catastrophes. The Role: Senior Catastrophe Analyst • The position is for a senior catastrophe analyst, based in London, to join the UK and Ireland Catastrophe Analytics team with a focus on property & casualty lines of business. • The candidate will be leading and contributing to renewal modelling projects on domestic and global accounts and engaging on developing and deploying service offering to clients alongside our research teams and external academic partners. • The role will incorporate year-round client engagement on topics such as risk profiling, model interpretation, portfolio management and bespoke analytical projects in collaboration with the local brokers in London. • As part of our agile team, there is also opportunity to contribute to our wider Catastrophe Analytics services across the company, and in collaboration with other Business Units. How you'll make an impact The skills and experience: The successful candidate will have proven experience in SQL coding, the insurance market and in catastrophe risk analysis using the main vendor models RMS and AIR, with the following responsibilities: • Lead Global Risk Profiling of raw data for a key client using SQL, improve and automate processes. • Be instrumental in shaping and articulating our catastrophe modelling proposition to win and retain new clients. • Quantify the catastrophe risk to Gallagher Re client portfolios using vendor catastrophe models and Gallagher Re proprietary models. • Contribute to service offering development and distribution through collaboration with the research teams and external partners. • Understand and evaluate the impact of updates and revisions to models and the outputs produced. • Communicate results effectively to all stakeholders (i.e. cat modellers / brokers / actuaries / clients/ reinsurers). • Work closely with all stakeholders throughout all aspects of the risk quantification process. • Real-time reporting and analysis of natural disasters and supporting clients post-event. • Work on different risk management strategies and different risk transfer methods. • Support junior members in the team through training and advice. As the team continues to grow, there is the opportunity to line manage more junior members of the team. About You The requirements: The candidate should have: • Experience in London/global insurance markets with knowledge about (re)insurance business. • Understand reinsurance structures and their application. • Interest to be client facing and leading our analytics relationship with key clients. • Working knowledge of at least one vendor model (i.e. RMS, AIR). • Ideally be able to demonstrate innovative applications and solutions for risk assessment. • Strong Problem-Solving skills and keen attention to detail. • Excellent IT skills, and most importantly with computer programming skills (e.g. SQL, VBA, R). Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x. Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or Private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shop or next big purchase. Emergency back-up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 25, 2025
Full time
Introduction Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Senior Catastrophe Analyst - London - UK and Ireland team The Company: Gallagher Re • At Gallagher Re we help ensure our clients have the right protection in place so when the unexpected happens it is not catastrophic for their business. • We think of ourselves as enabling resilience in an uncertain world. • We look at the world of risk from different perspectives, working with our clients at each stage of the risk identification, risk mitigation and risk transfer process. • We make sure they have the capacity to react to extreme events and respond in a prepared, disciplined and organized fashion. The Team: Catastrophe Analytics • The Catastrophe Analytics team, embedded into the broking unit, assists clients in analysing the risk to their business from all aspects of natural perils and catastrophes. The Role: Senior Catastrophe Analyst • The position is for a senior catastrophe analyst, based in London, to join the UK and Ireland Catastrophe Analytics team with a focus on property & casualty lines of business. • The candidate will be leading and contributing to renewal modelling projects on domestic and global accounts and engaging on developing and deploying service offering to clients alongside our research teams and external academic partners. • The role will incorporate year-round client engagement on topics such as risk profiling, model interpretation, portfolio management and bespoke analytical projects in collaboration with the local brokers in London. • As part of our agile team, there is also opportunity to contribute to our wider Catastrophe Analytics services across the company, and in collaboration with other Business Units. How you'll make an impact The skills and experience: The successful candidate will have proven experience in SQL coding, the insurance market and in catastrophe risk analysis using the main vendor models RMS and AIR, with the following responsibilities: • Lead Global Risk Profiling of raw data for a key client using SQL, improve and automate processes. • Be instrumental in shaping and articulating our catastrophe modelling proposition to win and retain new clients. • Quantify the catastrophe risk to Gallagher Re client portfolios using vendor catastrophe models and Gallagher Re proprietary models. • Contribute to service offering development and distribution through collaboration with the research teams and external partners. • Understand and evaluate the impact of updates and revisions to models and the outputs produced. • Communicate results effectively to all stakeholders (i.e. cat modellers / brokers / actuaries / clients/ reinsurers). • Work closely with all stakeholders throughout all aspects of the risk quantification process. • Real-time reporting and analysis of natural disasters and supporting clients post-event. • Work on different risk management strategies and different risk transfer methods. • Support junior members in the team through training and advice. As the team continues to grow, there is the opportunity to line manage more junior members of the team. About You The requirements: The candidate should have: • Experience in London/global insurance markets with knowledge about (re)insurance business. • Understand reinsurance structures and their application. • Interest to be client facing and leading our analytics relationship with key clients. • Working knowledge of at least one vendor model (i.e. RMS, AIR). • Ideally be able to demonstrate innovative applications and solutions for risk assessment. • Strong Problem-Solving skills and keen attention to detail. • Excellent IT skills, and most importantly with computer programming skills (e.g. SQL, VBA, R). Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x. Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or Private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shop or next big purchase. Emergency back-up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Graduate Commercial Property Manager Surrey c£31k + Benefits We re working with a multi-office, independent property consultancy which provides agency and property management services across Surrey and Hampshire. Within their Weybridge office, they are now looking to recruit a Graduate Commercial Property Manager as follows: Office based, in Weybridge Working within the Commercial Property Management department as a graduate / trainee, supporting the experienced Commercial Team across their daily property management duties Checking & processing of management invoices Maintenance coordination on a day-to-day basis Property & Site Inspections Ensuring GSC, EPC s, FRA s & EICR are carried out. Managing all compliance requirements as determined by the property/lease. Logging & processing Insurance Claims Chasing arrears and progressing for recovery, if/when required. Working alongside Insurance brokers, checking insurance policies to ensure the policy is correct to the property and tenant requirement, ensuring re-build sum insured reports are carried out within the required timeframes. Managing major works alongside a Building Surveyor & Senior Property Manager Dealing with all aspects of Service Charge s Working alongside the Professional & Agency Departments with Rent Reviews, Lease Renewals, Letting & Selling You will need to hold a degree (ideally but not necessarily - in a property related subject), have excellent communication and organisation skills, sound IT literacy and a professional telephone manner. You MUST have a general understanding of / interest in property and a good level of competency in Word and Excel. In addition to ongoing training and career development, the successful Graduate Commercial Property Manager can expect a starting salary up to £31k alongside 25 days holiday a year, Company pension and access to health & wellbeing services If you are a Graduate Commercial Property Manager looking to progress your career in a highly reputable, Surrey based practice please apply now for immediate consideration and further info.
Apr 25, 2025
Full time
Graduate Commercial Property Manager Surrey c£31k + Benefits We re working with a multi-office, independent property consultancy which provides agency and property management services across Surrey and Hampshire. Within their Weybridge office, they are now looking to recruit a Graduate Commercial Property Manager as follows: Office based, in Weybridge Working within the Commercial Property Management department as a graduate / trainee, supporting the experienced Commercial Team across their daily property management duties Checking & processing of management invoices Maintenance coordination on a day-to-day basis Property & Site Inspections Ensuring GSC, EPC s, FRA s & EICR are carried out. Managing all compliance requirements as determined by the property/lease. Logging & processing Insurance Claims Chasing arrears and progressing for recovery, if/when required. Working alongside Insurance brokers, checking insurance policies to ensure the policy is correct to the property and tenant requirement, ensuring re-build sum insured reports are carried out within the required timeframes. Managing major works alongside a Building Surveyor & Senior Property Manager Dealing with all aspects of Service Charge s Working alongside the Professional & Agency Departments with Rent Reviews, Lease Renewals, Letting & Selling You will need to hold a degree (ideally but not necessarily - in a property related subject), have excellent communication and organisation skills, sound IT literacy and a professional telephone manner. You MUST have a general understanding of / interest in property and a good level of competency in Word and Excel. In addition to ongoing training and career development, the successful Graduate Commercial Property Manager can expect a starting salary up to £31k alongside 25 days holiday a year, Company pension and access to health & wellbeing services If you are a Graduate Commercial Property Manager looking to progress your career in a highly reputable, Surrey based practice please apply now for immediate consideration and further info.
A unique and exciting opportunity has arisen for an experienced Asset Manager to join a forward-thinking organisation delivering estate and property services across the public sector. Key Responsibilities: Provide expert strategic advice on property management, regeneration, and estate optimisation. Lead property reviews and develop long-term asset strategies to support corporate and service objectives. Collaborate with a range of stakeholders including council members, officers, partners, and community representatives. Deliver high-quality, professional reporting to stakeholders, including attending committees and working groups. Support the wider estate management function with general practice surveying work as required. Ensure reporting and project milestones are met in line with time, budget, and quality expectations. Offer proactive advice to maximise income generation and ensure cost-effective property use. Maintain a high standard of professional practice in line with ISO and industry standards. Travel to other partner office locations when required. Ideal Candidate Profile: Chartered Member of the Royal Institution of Chartered Surveyors (MRICS). Degree (or equivalent) in a property-related discipline. 5 10 years of post-qualification experience, ideally within a local authority or public sector setting. Proven track record of delivering strategic property and asset management services. Strong stakeholder engagement and communication skills. UK Driving Licence essential. What s On Offer: Defined contribution pension scheme. Flexible and hybrid working arrangements. Excellent scope for career development within a progressive partnership environment. Employer-funded professional membership subscriptions. Access to a supportive sickness scheme.
Apr 24, 2025
Full time
A unique and exciting opportunity has arisen for an experienced Asset Manager to join a forward-thinking organisation delivering estate and property services across the public sector. Key Responsibilities: Provide expert strategic advice on property management, regeneration, and estate optimisation. Lead property reviews and develop long-term asset strategies to support corporate and service objectives. Collaborate with a range of stakeholders including council members, officers, partners, and community representatives. Deliver high-quality, professional reporting to stakeholders, including attending committees and working groups. Support the wider estate management function with general practice surveying work as required. Ensure reporting and project milestones are met in line with time, budget, and quality expectations. Offer proactive advice to maximise income generation and ensure cost-effective property use. Maintain a high standard of professional practice in line with ISO and industry standards. Travel to other partner office locations when required. Ideal Candidate Profile: Chartered Member of the Royal Institution of Chartered Surveyors (MRICS). Degree (or equivalent) in a property-related discipline. 5 10 years of post-qualification experience, ideally within a local authority or public sector setting. Proven track record of delivering strategic property and asset management services. Strong stakeholder engagement and communication skills. UK Driving Licence essential. What s On Offer: Defined contribution pension scheme. Flexible and hybrid working arrangements. Excellent scope for career development within a progressive partnership environment. Employer-funded professional membership subscriptions. Access to a supportive sickness scheme.
Building Surveyor & Regional Technical Manager Insurance At TBRN their expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what they do. They support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Their skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for their clients. The Opportunity They are seeking a surveyor to provide technical assistance with a mix of household insurance and third party property damage claims, including tenders. They operate a claim ownership model, with the surveying/technical team working closely with their claims concierge team for efficient handling and a high standard of customer experience. The role will be a mixture of desk and field based, travel will be required where operational needs permit and so any applicant should be willing to cover a wide area of operation. Their offices are located at Moreton, Wirral, however they are primarily seeking a location within the south of the country. Again, they are flexible on location providing the application is willing to travel. What your day may look like? Triage of new claims allocated to determine and advise our claims concierge team of the optimum route to settlement, which commonly include recommending a surveyor visit (employed or surveying partner network), appointment of a network contractor (specialist or generic) or cash settlement negotiations Management of the tender process from a contractor management perspective Consider the client philosophy and delegated authority status to determine the appropriate journey of the claim Prepare reports with recommendations to clients by reviewing the property damage via images, video footage, customer provided quotes and other available tools Review site reports and schedules provided by the surveyor attending site (if not the attending surveyor), considering policy cover and liability where applicable to make decisions or recommendations on the next steps Review schedules of work provided by our network contractors, querying content/cost where necessary and arranging authorisation Review any variations to cost during the repair phase, keeping works moving and eliminating delay where possible Prepare reports/updates to clients, making key claim decisions and recommendations Negotiate cash settlements Liaise with the various parties involved in the claim offering technical input Control costs for clients whilst ensuring fair outcomes for their customers Reconciling costs and ensuring the financial aspects of the claim are correctly reported Desk based auditing of contractor performance against key criteria The role is entirely technical, their Claims Concierge team will deal with the overall handling and customer service aspects of the process. With their client base having variety, so too do the claims they receive, leading to challenges and opportunity to learn new skillsets in the insurance and negotiation sectors. Strong written and verbal communication skills are essential for conversing with the various parties involved in the claims. Key Requirements: Experience of surveying within the insurance sector is a key attribute, in depth knowledge of building pathology, property repair works and their costs is an essential element, as is an appetite to adapt and learn. Surveying, buildings and/or insurance qualifications would be an advantage, as would site experience. I.T. Literate with a working knowledge of Microsoft Office products such as Outlook, Word, Excel. Should also be adaptable/receptive to new and changing technology Strong communication skills with the ability to articulate clearly and concisely, both verbally and in writing Strong interpersonal and team working skills The ability to project presence and confidence Ability to add value to the business and contribute to both innovation and the pursuit of excellence Commitment and drive to work within targets/deadlines and to rigorous levels of quality on a self-propelled basis Reliable, resilient, well presented and ambitious Strong organisational skills and the ability to prioritise your workload. Benefits: Their people are what makes them successful. The package, which they are continuing to review and develop includes: The salary range is roughly from £36,000 to £44,000, plus a vehicle allowance or mileage rate for use of own vehicle. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week) Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase up to an additional 5 days. In addition, your birthday off and volunteer day to give back Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools. Support of professional development including payment of membership fees and training/qualification opportunities by agreement Social and charitable events Recruitment referral programme A supportive team environment and senior management who have a strong open door policy They embrace diversity and equality. They are committed to building an inclusive team where variety and difference is celebrated and our people can be their authentic selves.
Apr 24, 2025
Full time
Building Surveyor & Regional Technical Manager Insurance At TBRN their expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what they do. They support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Their skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for their clients. The Opportunity They are seeking a surveyor to provide technical assistance with a mix of household insurance and third party property damage claims, including tenders. They operate a claim ownership model, with the surveying/technical team working closely with their claims concierge team for efficient handling and a high standard of customer experience. The role will be a mixture of desk and field based, travel will be required where operational needs permit and so any applicant should be willing to cover a wide area of operation. Their offices are located at Moreton, Wirral, however they are primarily seeking a location within the south of the country. Again, they are flexible on location providing the application is willing to travel. What your day may look like? Triage of new claims allocated to determine and advise our claims concierge team of the optimum route to settlement, which commonly include recommending a surveyor visit (employed or surveying partner network), appointment of a network contractor (specialist or generic) or cash settlement negotiations Management of the tender process from a contractor management perspective Consider the client philosophy and delegated authority status to determine the appropriate journey of the claim Prepare reports with recommendations to clients by reviewing the property damage via images, video footage, customer provided quotes and other available tools Review site reports and schedules provided by the surveyor attending site (if not the attending surveyor), considering policy cover and liability where applicable to make decisions or recommendations on the next steps Review schedules of work provided by our network contractors, querying content/cost where necessary and arranging authorisation Review any variations to cost during the repair phase, keeping works moving and eliminating delay where possible Prepare reports/updates to clients, making key claim decisions and recommendations Negotiate cash settlements Liaise with the various parties involved in the claim offering technical input Control costs for clients whilst ensuring fair outcomes for their customers Reconciling costs and ensuring the financial aspects of the claim are correctly reported Desk based auditing of contractor performance against key criteria The role is entirely technical, their Claims Concierge team will deal with the overall handling and customer service aspects of the process. With their client base having variety, so too do the claims they receive, leading to challenges and opportunity to learn new skillsets in the insurance and negotiation sectors. Strong written and verbal communication skills are essential for conversing with the various parties involved in the claims. Key Requirements: Experience of surveying within the insurance sector is a key attribute, in depth knowledge of building pathology, property repair works and their costs is an essential element, as is an appetite to adapt and learn. Surveying, buildings and/or insurance qualifications would be an advantage, as would site experience. I.T. Literate with a working knowledge of Microsoft Office products such as Outlook, Word, Excel. Should also be adaptable/receptive to new and changing technology Strong communication skills with the ability to articulate clearly and concisely, both verbally and in writing Strong interpersonal and team working skills The ability to project presence and confidence Ability to add value to the business and contribute to both innovation and the pursuit of excellence Commitment and drive to work within targets/deadlines and to rigorous levels of quality on a self-propelled basis Reliable, resilient, well presented and ambitious Strong organisational skills and the ability to prioritise your workload. Benefits: Their people are what makes them successful. The package, which they are continuing to review and develop includes: The salary range is roughly from £36,000 to £44,000, plus a vehicle allowance or mileage rate for use of own vehicle. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week) Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase up to an additional 5 days. In addition, your birthday off and volunteer day to give back Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools. Support of professional development including payment of membership fees and training/qualification opportunities by agreement Social and charitable events Recruitment referral programme A supportive team environment and senior management who have a strong open door policy They embrace diversity and equality. They are committed to building an inclusive team where variety and difference is celebrated and our people can be their authentic selves.
Job Title : Senior Block Manager Location : Central London Salary : 70,000 per annum Employment Type : Full-Time, Permanent About the Company : Our client is a prestigious Managing Agent based in Central London, specializing in the management of high-end residential blocks. With a strong reputation for delivering outstanding customer service and operational efficiency, the company is looking to expand its team to accommodate growing demand. Position Overview : We are seeking a highly skilled and experienced Senior Block Manager to join our team in managing a portfolio of residential properties across Central London. As the Senior Block Manager, you will be responsible for overseeing the day-to-day management of multiple blocks, ensuring that they are well-maintained, compliant with legislation, and offer an exceptional living experience for residents. You will work closely with clients, contractors, and other stakeholders to ensure the smooth running of the properties. Key Responsibilities : Property Management : Manage a portfolio of residential blocks, ensuring they are well-maintained, compliant with regulations, and meet the highest standards of service. Client Relations : Build and maintain strong relationships with leaseholders, freeholders, and clients, addressing any concerns and providing exceptional customer service. Financial Oversight : Prepare, monitor, and manage service charge budgets for each block. Ensure accurate financial reporting and timely invoicing of clients. Staff Supervision : Lead and manage junior staff, including Block Managers and administrative support, ensuring a high level of performance and teamwork. Health & Safety : Oversee the health and safety compliance of managed properties, ensuring all necessary risk assessments and audits are completed. Vendor & Contractor Management : Procure and manage contractors for maintenance, repairs, and improvements. Ensure the quality and timeliness of their work, and maintain good relationships with all third-party service providers. Regulatory Compliance : Stay up to date with all relevant property legislation, ensuring the blocks under your management are compliant with current laws and regulations, including the latest fire safety and building regulations. Strategic Planning : Provide input into the long-term strategic planning of property management services, identifying opportunities for improvements, cost-saving initiatives, and enhancing the overall resident experience. Reports & Documentation : Prepare and present monthly, quarterly, and annual management reports for clients and stakeholders. Skills & Experience : Proven experience as a Block Manager or Senior Block Manager in residential property management, ideally within a Managing Agent or similar environment. Strong knowledge of property management legislation, including health & safety, fire safety, and leasehold law. Excellent financial acumen, including budget preparation, financial reporting, and service charge management. Outstanding communication skills, with the ability to build and maintain relationships with clients, contractors, and residents. Experience managing a team, with the ability to lead, motivate, and develop staff. Strong organizational skills, with the ability to manage multiple priorities and meet deadlines. IOSH or NEBOSH qualification (desirable but not essential). ARMA, RICS, or IRPM qualification (desirable but not essential). Ability to work autonomously and make informed decisions in a fast-paced environment. Full UK driving license (preferred but not essential, depending on the location of the properties managed). Benefits : Competitive salary of 70,000 per annum. Discretionary bonus scheme. Comprehensive benefits package, including pension, private healthcare, and annual leave. Opportunities for career development and progression within a growing company. A dynamic, supportive, and collaborative working environment. How to Apply : If you are a dedicated and experienced Block Manager looking for your next challenge, we would love to hear from you. Please submit your CV and cover letter, outlining your relevant experience and why you are the ideal candidate for this role.
Apr 24, 2025
Full time
Job Title : Senior Block Manager Location : Central London Salary : 70,000 per annum Employment Type : Full-Time, Permanent About the Company : Our client is a prestigious Managing Agent based in Central London, specializing in the management of high-end residential blocks. With a strong reputation for delivering outstanding customer service and operational efficiency, the company is looking to expand its team to accommodate growing demand. Position Overview : We are seeking a highly skilled and experienced Senior Block Manager to join our team in managing a portfolio of residential properties across Central London. As the Senior Block Manager, you will be responsible for overseeing the day-to-day management of multiple blocks, ensuring that they are well-maintained, compliant with legislation, and offer an exceptional living experience for residents. You will work closely with clients, contractors, and other stakeholders to ensure the smooth running of the properties. Key Responsibilities : Property Management : Manage a portfolio of residential blocks, ensuring they are well-maintained, compliant with regulations, and meet the highest standards of service. Client Relations : Build and maintain strong relationships with leaseholders, freeholders, and clients, addressing any concerns and providing exceptional customer service. Financial Oversight : Prepare, monitor, and manage service charge budgets for each block. Ensure accurate financial reporting and timely invoicing of clients. Staff Supervision : Lead and manage junior staff, including Block Managers and administrative support, ensuring a high level of performance and teamwork. Health & Safety : Oversee the health and safety compliance of managed properties, ensuring all necessary risk assessments and audits are completed. Vendor & Contractor Management : Procure and manage contractors for maintenance, repairs, and improvements. Ensure the quality and timeliness of their work, and maintain good relationships with all third-party service providers. Regulatory Compliance : Stay up to date with all relevant property legislation, ensuring the blocks under your management are compliant with current laws and regulations, including the latest fire safety and building regulations. Strategic Planning : Provide input into the long-term strategic planning of property management services, identifying opportunities for improvements, cost-saving initiatives, and enhancing the overall resident experience. Reports & Documentation : Prepare and present monthly, quarterly, and annual management reports for clients and stakeholders. Skills & Experience : Proven experience as a Block Manager or Senior Block Manager in residential property management, ideally within a Managing Agent or similar environment. Strong knowledge of property management legislation, including health & safety, fire safety, and leasehold law. Excellent financial acumen, including budget preparation, financial reporting, and service charge management. Outstanding communication skills, with the ability to build and maintain relationships with clients, contractors, and residents. Experience managing a team, with the ability to lead, motivate, and develop staff. Strong organizational skills, with the ability to manage multiple priorities and meet deadlines. IOSH or NEBOSH qualification (desirable but not essential). ARMA, RICS, or IRPM qualification (desirable but not essential). Ability to work autonomously and make informed decisions in a fast-paced environment. Full UK driving license (preferred but not essential, depending on the location of the properties managed). Benefits : Competitive salary of 70,000 per annum. Discretionary bonus scheme. Comprehensive benefits package, including pension, private healthcare, and annual leave. Opportunities for career development and progression within a growing company. A dynamic, supportive, and collaborative working environment. How to Apply : If you are a dedicated and experienced Block Manager looking for your next challenge, we would love to hear from you. Please submit your CV and cover letter, outlining your relevant experience and why you are the ideal candidate for this role.
Requisition ID 10704 - Posted - Property Management - London REPORTING TO: SENIOR RESIDENTIAL MANAGER TYPE OF CONTRACT: FIXED TERM CONTRACT - 12 MONTHS PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE 100 business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE As a Residential Manager within the Property Management - Surveying team you will be responsible for designated properties and tasks across our residential portfolio as reasonably requested and undertaking all tasks proactively and diligently. Tasks to include managing residential agents, overseeing the co-ordination/review of property reports, maintaining accurate records, liaising professionally with all occupiers, consultants and overseeing the management of rents/arrears, rates, insurance, service charges, landlord works/costs and supporting on all L&T matters. WHAT YOU'LL DO Co-ordinating and preparing management reports, maintaining tenancy schedules and other reporting requirements as may arise from time to time. Ensuring property management systems and property records are maintained and accurate. Managing residential agents Inspecting properties, overseeing defects, residential refurbishment programmes and implementation of Landlord works. Dealing with AST renewals and assignment of apartments. Overseeing the payment of utilities and rates and other non-recoverable costs. Managing arrears and payments due - supporting accounting colleagues as appropriate. Assisting as required with service charge budgets approvals and reconciliations. Overseeing preparation and works associated with EPC's. Managing processes associated with the property management functions. Ensuring compliance with BL policies and best practices. Providing any reasonably requested support to other retail team members, particularly in relation to holiday cover and ad-hoc tasks that may arise from time to time. ABOUT YOU Skills: Highly customer focused. Excellent organisational, written, and verbal communication skills. Able to self-manage and prioritise own workload, but ready to ask colleagues for advice or support tackling new or different areas. Able to accept and act on feedback. Flexibility - able to deal with different levels of workload. Ability to take initiative and make suggestions for improvement. Good IT Skills - Word, Excel, PowerPoint. Numerate with business acumen. Experience: Previous experience in residential block and AST property management is essential. Previous experience in managing mixed use developments. Experience interpreting leases would be an advantage. Experience in dealing with service charges. Understanding of rating and utilities and dealing with suppliers. OUR SHARED VALUES Our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. Bring your whole self Smarter together Build for the future A REWARDING PLACE TO BE Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding. OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Apr 24, 2025
Full time
Requisition ID 10704 - Posted - Property Management - London REPORTING TO: SENIOR RESIDENTIAL MANAGER TYPE OF CONTRACT: FIXED TERM CONTRACT - 12 MONTHS PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE 100 business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE As a Residential Manager within the Property Management - Surveying team you will be responsible for designated properties and tasks across our residential portfolio as reasonably requested and undertaking all tasks proactively and diligently. Tasks to include managing residential agents, overseeing the co-ordination/review of property reports, maintaining accurate records, liaising professionally with all occupiers, consultants and overseeing the management of rents/arrears, rates, insurance, service charges, landlord works/costs and supporting on all L&T matters. WHAT YOU'LL DO Co-ordinating and preparing management reports, maintaining tenancy schedules and other reporting requirements as may arise from time to time. Ensuring property management systems and property records are maintained and accurate. Managing residential agents Inspecting properties, overseeing defects, residential refurbishment programmes and implementation of Landlord works. Dealing with AST renewals and assignment of apartments. Overseeing the payment of utilities and rates and other non-recoverable costs. Managing arrears and payments due - supporting accounting colleagues as appropriate. Assisting as required with service charge budgets approvals and reconciliations. Overseeing preparation and works associated with EPC's. Managing processes associated with the property management functions. Ensuring compliance with BL policies and best practices. Providing any reasonably requested support to other retail team members, particularly in relation to holiday cover and ad-hoc tasks that may arise from time to time. ABOUT YOU Skills: Highly customer focused. Excellent organisational, written, and verbal communication skills. Able to self-manage and prioritise own workload, but ready to ask colleagues for advice or support tackling new or different areas. Able to accept and act on feedback. Flexibility - able to deal with different levels of workload. Ability to take initiative and make suggestions for improvement. Good IT Skills - Word, Excel, PowerPoint. Numerate with business acumen. Experience: Previous experience in residential block and AST property management is essential. Previous experience in managing mixed use developments. Experience interpreting leases would be an advantage. Experience in dealing with service charges. Understanding of rating and utilities and dealing with suppliers. OUR SHARED VALUES Our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. Bring your whole self Smarter together Build for the future A REWARDING PLACE TO BE Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding. OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company and property objectives, as well as liaise with senior managers of stakeholders. 2. Essential Functions and Basic Duties Finance Prepare and be accountable for the annual building operating budget Execute the budget which includes approving, maintaining and controlling all operational revenues and expenses Ensure that all collection and control procedures are followed relating to accounts receivable Ensuring all Month End reporting is accurate prior to submission to Finance Office Provide constant vendor/contactor communications concerning scheduling, billing, vendor relations and certificates of insurance Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds Ensure monthly and other requested reporting is completed accurately and on time Ensure property is rented to fullest capacity Utilize marketing strategies to secure prospective residents Confirm that leasing staff techniques are effective in closing sales Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal Information, marketing data etc. to be able to give up-to-date and proper information when requested Represent the company in a professional manner at all times Human Resources Direct and supervise, maintaining strong communication with all staff members and internal departments at the property Ensure legislated policies are followed, including Health & Safety Coordinate maintenance schedule and assignments with Maintenance Services Supervisor Ensure that all payroll policies are followed Play an active role in the training and development of employees Develop a team atmosphere within the organization Prepare regular performance evaluations of all staff Ensure that any employee conflicts are dealt with properly and immediately Minimizes turnover and encourages employees via positive reinforcement Ensure scheduling is reflective of the property's operation Administrative Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis Organizing the office to ensure all resident files and information are easily found and well maintained Implement policy changes as they are released corporately Ensure all administrative paperwork is accurate, complete and submitted in a timely manner Resident Retention Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.) Consistently implement policies of the community Commercial Space Oversee commercial tenants and manage vendor relationships Maintenance Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours Assure quality and quantity of market ready apartments Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance Ensure that all service requests are recorded and communicated appropriately to maintenance Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out Ensures that the property departments are well organized Understands their legal standings in all situations Ensures that all information requests and documents are dealt with immediately Any other duty as assigned by a Director or Executive Committee member Managing changeover seasons in May and September Adapt to new ideas and emerging situations Ability to deal with high stress situations Manage the balance between customer service and student discipline Any duties as assigned Health & Safety Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition, and ensure usage is recorded Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers 3. Essential Functions with Client Institution Ensuring Client Institution has all necessary information in a timely fashion Interacting with Institutional departments for services provided to the property Maintaining a professional business relationship with primary Institutional contact 4. Performance Measurements Performance will be primarily measured on the following factors: Business & Financial Acumen Self Development and Appraisal 5. Qualifications Education: Recognized College Diploma or University Degree Skills/Abilities: Must possess superior verbal and written communication skills Must possess superior budgetary and decision making ability Must possess excellent employee management skills Must be able to handle multiple projects at once Must be able to provide leadership to staff Experience Required: Minimum of 5 years industry experience or equivalent management experience 6. Working Conditions Hours per Week: Scheduled 44 hours per week (may need to work more as required) Level of Interruption: High level of interruption Stress Level: Moderate overall stress level (peak stress levels in May and September) Travel Outside of Location: Minimal (at least 4 annual corporate meetings outside of property)
Apr 24, 2025
Full time
Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company and property objectives, as well as liaise with senior managers of stakeholders. 2. Essential Functions and Basic Duties Finance Prepare and be accountable for the annual building operating budget Execute the budget which includes approving, maintaining and controlling all operational revenues and expenses Ensure that all collection and control procedures are followed relating to accounts receivable Ensuring all Month End reporting is accurate prior to submission to Finance Office Provide constant vendor/contactor communications concerning scheduling, billing, vendor relations and certificates of insurance Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds Ensure monthly and other requested reporting is completed accurately and on time Ensure property is rented to fullest capacity Utilize marketing strategies to secure prospective residents Confirm that leasing staff techniques are effective in closing sales Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal Information, marketing data etc. to be able to give up-to-date and proper information when requested Represent the company in a professional manner at all times Human Resources Direct and supervise, maintaining strong communication with all staff members and internal departments at the property Ensure legislated policies are followed, including Health & Safety Coordinate maintenance schedule and assignments with Maintenance Services Supervisor Ensure that all payroll policies are followed Play an active role in the training and development of employees Develop a team atmosphere within the organization Prepare regular performance evaluations of all staff Ensure that any employee conflicts are dealt with properly and immediately Minimizes turnover and encourages employees via positive reinforcement Ensure scheduling is reflective of the property's operation Administrative Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis Organizing the office to ensure all resident files and information are easily found and well maintained Implement policy changes as they are released corporately Ensure all administrative paperwork is accurate, complete and submitted in a timely manner Resident Retention Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.) Consistently implement policies of the community Commercial Space Oversee commercial tenants and manage vendor relationships Maintenance Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours Assure quality and quantity of market ready apartments Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance Ensure that all service requests are recorded and communicated appropriately to maintenance Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out Ensures that the property departments are well organized Understands their legal standings in all situations Ensures that all information requests and documents are dealt with immediately Any other duty as assigned by a Director or Executive Committee member Managing changeover seasons in May and September Adapt to new ideas and emerging situations Ability to deal with high stress situations Manage the balance between customer service and student discipline Any duties as assigned Health & Safety Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition, and ensure usage is recorded Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers 3. Essential Functions with Client Institution Ensuring Client Institution has all necessary information in a timely fashion Interacting with Institutional departments for services provided to the property Maintaining a professional business relationship with primary Institutional contact 4. Performance Measurements Performance will be primarily measured on the following factors: Business & Financial Acumen Self Development and Appraisal 5. Qualifications Education: Recognized College Diploma or University Degree Skills/Abilities: Must possess superior verbal and written communication skills Must possess superior budgetary and decision making ability Must possess excellent employee management skills Must be able to handle multiple projects at once Must be able to provide leadership to staff Experience Required: Minimum of 5 years industry experience or equivalent management experience 6. Working Conditions Hours per Week: Scheduled 44 hours per week (may need to work more as required) Level of Interruption: High level of interruption Stress Level: Moderate overall stress level (peak stress levels in May and September) Travel Outside of Location: Minimal (at least 4 annual corporate meetings outside of property)
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