142 jobs found

Resident Liaison Manager Planned Maintenance, Decarbonisation and FRA Contract - Social Housing £45,000 - £50,000 Plus Package Our client, a national construction contractor, are currently looking for an experienced RLO manager to join their planned maintenance framework. Our client are based in Hertfordshire but operate nationally. Projects will be delivered for a local authority and include external and internal planned maintenance, fire safety and decarbonisation projects. Within this role you will be responsible for a team of 4-6 RLOS at any one time. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and competent Liaison team Ensure correct resident liaison structure is built in order to deliver planned maintenance schemes. Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Project Manager - Main Contractor Cladding Re-mediation Projects - London & Home Counties Up to £70,000 + Package My client, who are a national construction contractor who are currently recruiting for an Contract Manager to head up several new cladding re-mediation projects they have recently been awarded. You will mainly work on cladding re-mediation schemes to both private residential and social housing tower blocks (high & low rise). Projects will range from £1 million - £15million, on each project you will be responsible for a team of site managers and Resident liaison officers. The Role; Within this role, you will work along side the Contract manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Implement strong H&S across all projects. Your direct team will include site management, supervisors, RLO's and sub - contractors. You will report directly in to the Contract Manager and Operations Director who will support you in making the contract a success. The Candidate; The ideal candidate will have extensive building knowledge and experience managing planned maintenance and retrofit contracts. Experience managing multiple site teams, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. You must also have the following; Experience in large external schemes, cladding re mediation, retrofit, EWI/IWI/CWI, ASHPs, Solar Panels, Loft Insulation, Roofing, Heat pumps, ground pumps Strong Knowledge around BSR and building safety act Ability to manage and drive teams forward on site to ensure safe and timely delivery on projects IT skills are essential and you must be proficient in all Microsoft Office applications such as Excel, Outlook and Word Full UK Driving Licence Building or refurbishment related qualification of demonstrable experience. Health and Safety qualification required such as IOSH, NEBOSH, SMSTS etc Level 3 Leadership & Management Qualification or equivalent or willingness to work towards Previous experience of working within the social housing sector The ideal candidate will ideally have a minimum of 10 years experience within the construction industry Be technically minded. Full UK driving licence. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Resident Liaison Officer - Repairs and Maintenance in Social Housing Based in Hastings with travel to Kent 1 day per week Full time, permanent 28,000 per annum + company vehicle We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer to join their team based in Hastings. Duties: Customer Care and Dis-satisfaction response. Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible. Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes. Conduct home visits to meet with residents as needed or upon request, addressing their concerns and ensuring they are kept informed at all times. Schedule any necessary follow-up work and ensure it is completed to the resident's satisfaction. Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter. Writing written response to complaints. Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service. Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager. Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed. Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a complaints handling / resident liaison officer role. Previous experience of working with Local Authorities or Registered Housing Providers is essential. Confident compiling written response to complaints via email and letter. Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential. If you're interested in this role, please apply online or call (phone number removed) for more information!

My client who is a large social housing contractor has now a position for a tenant liaison officer within the Wolverhampton area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)

Resident Liaison Manager Cladding Remediation - Projects within London & Home Counties £40,000 - £55,000 Plus Package Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. Our client are based in Kent but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be cladding remediation, EWI schemes and decarbonisation projects. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and compotent Liaison team Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Resident Liaison Officer Epping £25,000 - £33,000 per annum + Benefits Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our team covering Epping, Waltham Abbey, Loughton and Debden etc districts. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Medical Insurance (Including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

MMP Consultancy are looking to recruit a Resident Liaison Officer for a Social Housing Contractor on a Permanent basis. You will be based in their Sussex office and working on the Sussex contract. However, will be required to travel to the Sittingbourne office once a week. Key Responsibilities: Providing customer service to residents and customers Arranging appointments for residents with Trades people in a cost effective and organised manner Dealing with queries from residents, changing appointments Rescheduling appointments using our planning tools Logging current jobs onto our job management system/database Working with Supervisors and trades people to organise and schedule work Updating and changing information as the job changes Ordering equipment needed for the job The key person communicating between the resident and maintenance worker Keeping all activity logged and up-to-date in an accurate manner Liaising with staff at customer sites keeping them up-to-date with progress information Follow the company's policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Provide information to your line manager in a timely manner when requested to do so Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route Receiving phone calls from operatives on site

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire, and they are carrying out a planned works programme across Essex. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly external and FRA renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Resident Liaison Officer - Epping / Loughton area We are looking for a committed and enthusiastic Resident Liaison Officer to join a lead main contractor in the social housing sector, serving Epping and the surrounding arear. As a crucial intermediary between the site team, residents, and clients, you will be instrumental in a social housing refurbishment project. This initiative aims to assist the client in achieving their net zero goals. So having some knowledge of decarbonisation and retrofit processes would be advantageous for this role! Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months + Occupied refurbishment and decarbonisation knowledge is also a must Strong health and safety knowledge Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Driving license is required How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Resident Liaison Officer (RLO) Disrepair Team Croydon (Temp-to-Perm) Are you an empathetic and highly organised Resident Liaison Officer with a strong background in social housing, ready to make a significant impact within a dedicated disrepair team This is your chance to secure a rewarding temp-to-perm role in Croydon! We're looking for a proactive and compassionate Resident Liaison Officer (RLO) to join our vital Disrepair Team, serving residents across the Croydon area. In this crucial role, you'll be the primary point of contact for residents, guiding them through the disrepair process with clear communication, understanding, and efficient problem-solving. What We Offer: Competitive Pay: Earn between £17.00 - £19.00 PAYE per hour , depending on experience. Career Security: This is a temporary-to-permanent opportunity, offering a clear pathway to a stable career. Travel Support: You must be able to drive , and fuel expenses will be covered for work-related travel around Croydon and surrounding areas. Impactful Work: Be a key part of resolving significant housing issues and improving residents' quality of life. Supportive Team: Work within a dedicated disrepair specialism, collaborating closely with surveyors and maintenance teams. Your Role & Key Responsibilities: As an RLO on our Disrepair Team, you will be instrumental in managing complex resident relationships and ensuring effective resolution of disrepair cases. Your responsibilities will include: Resident Communication: Serve as the main point of contact for residents throughout the disrepair process, providing empathetic and clear updates on works, timelines, and next steps. Issue Resolution: Proactively investigate and resolve resident queries and concerns related to disrepair, escalating complex issues to surveyors or management when appropriate. Access & Logistics: Coordinate and facilitate access to properties for surveys, inspections, and repair works, ensuring minimal disruption to residents. Expectation Management: Effectively manage resident expectations regarding the scope, duration, and nature of disrepair works. Documentation: Maintain meticulous records of all resident interactions, progress updates, and resolutions within relevant systems. Collaboration: Work closely with legal teams, surveyors, contractors, and internal departments to ensure seamless delivery and resolution of disrepair cases. What We're Looking For: RLO Experience: Proven experience as a Resident Liaison Officer, specifically within the social housing sector, with exposure to disrepair cases being highly advantageous. Disrepair Knowledge: A good understanding of disrepair processes, common building defects, and the impact of disrepair on residents. Exceptional Communication: Outstanding verbal and written communication skills, with a compassionate and professional approach to sensitive situations. Problem-Solving Skills: Strong ability to investigate issues, identify solutions, and negotiate effectively to achieve positive outcomes. Organisational Skills: Highly organised, with excellent attention to detail and the ability to manage a varied workload efficiently. Empathy & Patience: A genuine commitment to resident welfare and the ability to handle challenging situations with calm and professionalism. Driving Essential: You must possess a valid UK Driving Licence and have access to a vehicle for travel across the Croydon area; fuel expenses are reimbursed. Ready to be a vital part of our Disrepair Team in Croydon If you're a dedicated RLO seeking a role where you can truly make a difference, apply today! We're conducting interviews soon for an immediate start.

Resident Liaison Officer Social Housing Responsive Repairs Temp to perm contract £19.05 per hour Umbrella pay + company van and fuel card (Or option to use own vehicle) We are currently seeking a Resident Liaison Officer to join our team delivering a busy responsive repairs contract in the social housing sector. This role is ideal for someone with a passion for excellent customer service, strong administrative skills, and experience working within social housing environments. Key Responsibilities: Act as the key point of contact between residents and the contractor. Liaise with tenants before, during and after works are carried out to ensure smooth communication and minimal disruption. Attend site visits and meet with residents face-to-face to resolve concerns and manage expectations. Maintain accurate records using Excel, Word, and internal systems. Work closely with operational teams to coordinate repairs and resident communications. Manage appointments and resident queries in a timely, professional manner. Requirements: Previous experience working as a resident liaison officer in social housing essential. Strong IT skills, particularly in Microsoft Excel and Word. Excellent interpersonal and customer-facing communication skills. UK Driving Licence essential. Ability to balance office-based duties with on-site resident visits. What We Offer: Company van for business use. Opportunity to work with a leading contractor on a long-term social housing contract. How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job Title: Resident Liaison Officer Location: Cambridge Salary: 30,000- 32,000 plus car allowance Sector: Social Housing MUST HAVE OWN VEHICLE AND VALID UK DRIVING LISENCE EXTERNAL WORKS, STRUCTUAL REPAIRS, X6 BLOCKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed) OR email your CV to :

Resident Liaison Officer - North London / Herts £18.71 Umbrella pay Required to drive, please only apply if you have a driving licence and own vehicle We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based on sites in north London and Hertfordshire you will be a vital link between the site team, residents, and clients. You will be working on a social housing refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Permanent Full Time We are looking to recruit a Resident Liaison Officer to join our team covering Welwyn Hatfield and St. Albans. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Medical Insurance (Including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Job Title: Resident Liaison Officer Location: Crawley Salary: 19.05 per hour temp-perm Sector: Social Housing MUST HOLD A UK DRIVING LISENCE AND WILL BE GIVEN A CAR RLO Requires Social Housing experience Computer Skills essential Strong within Excel and Word Strong customer facing skills Hold a UK Driving Licence Will be between Office and visiting tenants Will be given a car Needs to be local to Crawley no longer then 1 hour Initial chat on teams then invited in for a face to face Key Accountabilities will include: Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents' homes, building trust and delivering a seamless, customer-centric experience during the works. Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Manage the Tenant's Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works. Organise and host regular surgeries to address residents' queries, concerns, and feedback. Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). please send your cv directly to: ,uk

Resident Liaison Officer - Planned Maintenance - (Cavity Wall Insulation and Air Source Heat Pump) Salary up to £33k + £4k car allowance 3 year SHDF contract - 1,400 properties Driving Licence and Car required! Role We are seeking an experienced and motivated RLO to work with one of the UK s leading property services companies. They specialise in both in planned and responsive works for RSL S (registered social landlords) and pride themselves as a market leader. This Site Manager role is work on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20 mile radius of Malborough, Whiltshire. Scope of works include - Cavity Wall and Air Source Heat Pump Installations. My client is happy to consider candiates from a relevant sub contractor. Key Responsibilities Act as the main point of contact between residents and the construction team Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. Address and resolve resident concerns and complaints promptly and professionally. Coordinate access to properties for inspections, repairs, and construction activities. Assist in organising and conducting resident meetings, forums, and events. Maintain accurate records of resident interactions, feedback, and resolutions. Support the project team in ensuring minimal disruption to residents during construction and maintenance activities. What s it in for you? Excellent salary + package (car allowance + 8% pension) Opportunities for professional development Collaborative and supportive work environment

MMP Consultancy are looking to recruit a Resident Liaison Officer on a Ongoing Contract based in West Sussex. Please note, company vehicle provided & driving licence is required We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Government in a Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work pro actively and independently to deliver on tight time scales

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Enfield, and they are carrying out a planned works programme across Enfield. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly roof renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Job Title: Facilities/Property Maintenance Co-ordinator Location: Newcastle upon Tyne Reports to: Facilities Manager / Operations Director - Residential Requirement: Full UK Driving Licence Role Overview The Facilities/Property Maintenance Co-ordinator holds responsibility for the effective management and performance of one or more accommodation properties or blocks. This role combines oversight of maintenance coordination, compliance assurance, resident engagement, and financial responsibility. It is ideally suited to a detail-oriented and self-motivated professional with strong interpersonal skills and the ability to build trust across dispersed teams. Coordinating and delivering a responsive, planned, and preventative maintenance services across accommodation sites, ensuring a safe, compliant, and welcoming living environment. The role plays a key part in enhancing the resident experience through timely issue resolution, proactive asset management, and collaborative contractor oversight. Key Responsibilities Operational Oversight Maintain responsibility for the smooth day-to-day running of multiple properties, using site reporting tools, dashboards, and scheduled inspections. Coordinate maintenance activities through approved contractors, ensuring SLAs are achieved and issues are followed through to resolution. Monitor site cleanliness, safety, and facilities performance via caretaking reports, photographs, and resident feedback. Prepare detailed operational reports by collecting data on maintenance activities, contractor performance, and compliance metrics; analysing trends to inform asset management strategies and improve service delivery Resident Services & Tenancy Management Manage the student/resident journey across lettings, check-ins/outs, deposits, and tenancy enforcement, primarily through digital platforms and remote communication. Support on-site Resident Liaison Officers in delivering, maintenance coordination, and customer service resolution. Monitor and respond to resident communications professionally, escalating where necessary. Compliance & Safety Ensure properties remain compliant with all statutory obligations including fire, gas, electrical, legionella, and HMO requirements. Schedule and verify compliance testing and remedial works via remote contractor oversight and property documentation checks. Financial and Operational Reporting Manage budgets and spending, monitor supplier invoices, and track cost variances across your portfolio. Contractor & Supplier Liaison Oversee contractors for cleaning, grounds, security, and reactive works Liaise with contractors and in-house teams to deliver maintenance works in line with service level agreements and student welfare considerations. Coordinate day-to-day maintenance requests from residents and staff, ensuring timely and empathetic resolution. Manage planned preventative maintenance (PPM) schedules to minimise disruption during peak occupancy periods Team Collaboration & Leadership Lead the student check-out process, coordinating room inspections, identifying and co-ordinating the rectification of maintenance issues, and ensuring cleaning teams are scheduled to prepare rooms for incoming residents. Assist with room readiness and turnaround processes during student check-in process Act as primary liaison for the onsite Resident Liaison Officer, ensuring accountability and consistent service standards. Work closely with lettings, and accounts team to align operations with occupancy and revenue targets. Essential Experience and Attributes: Proven experience in property management, ideally with multi-site or offsite oversight Strong knowledge of property compliance requirements (fire, HMO, health & safety) Able to build rapport and trust with tenants, contractors, and stakeholders alike Clear written and verbal communication; confident producing reports and logs independently Experience in maintenance coordination within residential, PBSA, or hospitality environments. Strong organisational and communication skills, with a student-focused and empathetic approach. Proficiency in using CAFM systems and digital maintenance tracking tools Understanding of building systems and statutory maintenance requirements Desirable Experience and Attributes: NVQ Level 3 in Facilities Management, Building Services, or equivalent IOSH Managing Safely or equivalent health and safety certification Experience working in heritage buildings or with accessibility adaptations Previous experience in PBSA, BTR, or residential block management

Tenant Liaison Officer - Grimsby - Housing / Property sector Your new company A leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26. Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new role As a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to 17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay. Long-term work. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)