142 jobs found

We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access arrangements and resident preferences Provide feedback to project managers on recurring issues or risks arising from engagement Key Requirements Experience in a resident-facing or customer service role within a housing, property or construction environment Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences Strong organisational skills, able to manage appointments and site visits across multiple projects Ability to work both independently and collaboratively within a wider project team Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential Experience of working within local authority or social housing settings is an advantage How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Resident Liaison Officer - Coventry (Short-Term Contract) Are you a people person with excellent communication skills? Do you thrive in a dynamic environment and enjoy making a positive impact on communities? Our reputable Housing Association is seeking a dedicated and proactive Resident Liaison Officer to join our team in Coventry on a short-term contract , starting 19th June 2025 . About the Role: As a Resident Liaison Officer, you will be the primary point of contact for residents during upcoming housing improvement works. Your key responsibilities will include: Building positive relationships with residents and addressing their concerns. Providing clear and timely information about planned works, potential disruptions, and progress updates. Acting as a crucial link between residents, contractors, and the housing association. Managing and resolving resident inquiries and complaints efficiently and empathetically. Conducting pre-entry surveys and post-completion resident satisfaction checks. Ensuring residents are fully supported throughout the duration of the works. About You: We are looking for someone with: Proven experience in a resident liaison, customer service, or community engagement role, ideally within a housing or construction setting. Exceptional interpersonal and communication skills, both written and verbal. A compassionate and understanding approach to resident needs. Strong problem-solving abilities and a proactive attitude. Excellent organisational skills and the ability to manage multiple priorities. A full UK driving license and access to a vehicle (desirable). Knowledge of Coventry and its communities (desirable). What We Offer: A challenging yet rewarding short-term contract. The opportunity to make a real difference to residents' lives. A supportive team environment. Competitive remuneration (details available upon application). Start Date: 19th June 2025 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Linsco are currently recruiting for a resident liaison officer to start work in Coventry. You will be responsible for maintaining clear communication, addressing resident's concerns, and ensuring minimal disruption to their daily lives during the construction process. This role requires excellent interpersonal skills, strong organisational abilities, and a customer-focused mindset. Resident Communication: Act as the primary point of contact for residents, addressing their questions, concerns, and feedback promptly and professionally. Provide residents with clear and timely information about the construction schedule, planned works, and any potential disruptions. Information Distribution: Prepare and distribute newsletters, notices, and other communication materials to keep residents informed about project progress and any changes. Organise and attend resident meetings to discuss project updates and gather feedback. Issue Resolution: Address and resolve any complaints or issues raised by residents, working with the construction team to find solutions and minimise inconvenience. Maintain a log of all resident communications, issues, and resolutions for reference and reporting. Site Visits: Conduct regular site visits to monitor the impact of construction activities on residents and ensure their concerns are being addressed. Provide feedback to the construction team on resident observations and any areas requiring attention. Support During Works: Coordinate with residents to arrange access for construction work, ensuring minimal disruption to their daily routines. Assist vulnerable residents by providing additional support and information tailored to their needs. Health and Safety: Ensure residents are aware of and comply with site safety protocols during construction activities. Communicate any safety concerns raised by residents to the construction team and ensure they are addressed promptly. Qualifications desirable would be a basic certificate in NVQ Customer Care but this can be looked past depending on customer care experience and the approach to dealing with clients. If you feel you have the relevant qualifications and experience necessary for the role, please apply with your CV. Linsco is acting as an Employment Business in relation to this vacancy.

Resident Liaison Officer Devon Start ASAP Salary 30k + van and fuel card The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the South Devon area. This role covers, Exeter, Plymouth and could spread into Cornwall on occasions. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Van & fuel card Holiday pay and pension Please apply or Kirsty Rutlidge at Build Recruitment for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

About us A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. About this role Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that. Job Purpose Proactive Seeks out opportunities to improve customer service in every interaction Conscientious Persists with challenging issues to get things done Collaborative Works to support both internal and external stakeholders to ensure positive outcomes Transparent Is the eyes and ears of RGE and our customers Main duties and responsibilities As an RLO within the Customer Care team you will: Arranging and booking appointments/visits to properties Correspondence regarding access and resident concerns including home visits. Calling through booked appointments to confirm Build strong relationships with residents Coordinate between residents and office Attend meetings & presentations for residents where required Ensure information on vulnerable residents or those posing a risk is communicated in line with policy Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office Maintain effective communication channels with residents and office staff Work with SMT and the Contracts team to drive forward the company s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture Experience & Skills Demonstrable previous experience working within Social Housing/Council Residential property management A calm, confident and adaptable communicator both in person, in writing and on the phone Strong face to face customer service experience Ability to engage effectively with diverse communities Equally happy working independently or as part of a team Highly proactive with a track Excellent time management and organisational skills Ability to handle a busy workload, under pressure and to strict deadlines Good general IT skills A full UK driving licence Salary & Benefits Competitive salary relative to experience (PAYE) 23 days holiday per year, rising to 25 days after two years of employment Buy and sell holiday scheme Access to a pension scheme Time and a half rate for evening and Saturday working hours Flexible working approach upon agreement Amazing in-house training programme. E- learning platforms available. Development review and progression opportunities. Employee wellbeing programme Casual dress, company social events, on-site parking

Resident Liaison Officer Social Housing / Construction We re looking for a people-first, solutions-driven Resident Liaison Officer to support residents throughout vital construction works. If you re someone who thrives on clear communication, problem-solving, and making a real difference day to day this could be the perfect role for you. Working closely with the site team, you ll be the main contact for residents during external remedial works, ensuring everyone feels informed, heard, and supported from start to finish. What you'll be doing: Acting as the go-to point of contact for residents Coordinating access for surveys and works Managing and resolving complaints or concerns promptly Supporting vulnerable residents where needed Keeping accurate records of interactions and updates Ensuring safety messages and key updates are clearly communicated What you ll bring: Strong customer service background ideally in social housing or construction Excellent communication and listening skills A calm, empathetic approach to resolving issues Organised and confident managing your own time Comfortable using digital tools to track records and reports Why apply? Be part of a collaborative, supportive team Help deliver work that genuinely impacts people s lives A role with purpose, variety and room to grow Competitive salary and benefits If you re passionate about people and ready to step into a role where you ll make a visible difference we d love to hear from you.

Resident Liaison Officer (RLO) Location: Portsmouth/Watford Potentially Guildford About the Role We are seeking a professional, approachable, and highly organized Resident Liaison Officer to act as the vital link between residents, contractors, and internal teams during housing improvement, maintenance, or refurbishment projects. You will ensure residents are informed, supported, and satisfied throughout the project lifecycle, minimizing disruption and maintaining excellent customer relations. Key Responsibilities Act as the first point of contact for residents regarding ongoing works to their homes or communal areas. Build positive relationships with tenants, ensuring their needs and concerns are addressed promptly and effectively. Keep residents fully informed before, during, and after works through letters, meetings, newsletters, home visits, and calls. Arrange access to properties and coordinate appointments with contractors and residents. Maintain accurate records of all communications, appointments, and feedback. Support vulnerable residents and identify any special requirements. Work closely with site managers, contractors, and housing officers to ensure smooth delivery of services. Monitor resident satisfaction and assist in resolving complaints or issues. Ensure health and safety procedures are communicated and adhered to by residents and contractors. Attend and organize resident meetings, open days, and community events as required. Skills and Experience Required Previous experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community engagement. Strong communication and interpersonal skills with the ability to build trust and rapport. Organised, proactive, and able to manage multiple priorities effectively. Empathetic and able to handle sensitive situations with diplomacy and professionalism. Knowledge of housing or construction environments is highly desirable. IT literate (Microsoft Office, CRM systems, etc.). Full UK driving licence (if role requires site visits). Please send your CV to the relevant email address to find out more!

JOB DESCRIPTION Resident Liaison Officer - Heathrow 3 month temp contract (possibility for extension) £26.52 Umbrella pay / £20/23 PAYE Required to drive, please only apply if you have a driving licence and own vehicle as this is a scattered site We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the Heathrow area you will be a vital link between the site team, residents, and clients. You will be working on a social housing refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Resident Liaison Officer - Dartford Temp to Perm £18.71 Umbrella pay Required to drive, please only apply if you have a driving licence and own vehicle We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in SE London out of the dtartford office you will be a vital link between the site team, residents, and clients. You will be working on a social housing kitchen and bathroom refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Are you a Resident Liaison Officer looking for a new challenge? Are you looking to work for a business that cares for it's employees? Approach Personnel are working in partnership with a successful and growing maintenance contractor that are currently recruiting for an experienced Resident Liaison Officer to join their growing refurbishment business on a large brand new contract in Leeds. The Resident Liaison Officer will be assisting tenants on refurbishment aspects including new kitchens and bathrooms What's in it for you? 26 Days holiday + bank holidays Life Assurance Pension Private medical insurance Access to discount portal Digital GP Bonus entitlement based on performance Employee assistance programme Key Responsibilities: Deliver a excellent customer experience driving high levels of satisfaction Working within a wider delivery team Working together with Senior Resident Liaison Officer What we are looking for: Pro-active and engaging individual Exceptional communication skills Administration skills Microsoft Office skills Customer service experience Experience of CRM systems preferred, but not required This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact the number (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills.

Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.

Job Title: Residential Liaison Officer - Part time Location: Sheffield ( 6 month contract) Part Time Position - 30.83 Per hour Job Overview: We are seeking an experienced and personable Residential Liaison Officer to join our team on a cladding remediation project in Nottingham. This is a key role that focuses on effective communication and building strong relationships with residents, ensuring that their needs and concerns are addressed throughout the project lifecycle. This is a temporary position and also part time. This position is set to start in July/ August 2025. Key Responsibilities: Act as the primary point of contact for residents throughout the duration of the cladding remediation project. Provide timely updates to residents regarding project timelines, progress, and any potential disruptions. Address and resolve any concerns or complaints from residents in a professional and efficient manner. Liaise with the project team to ensure minimal disruption to residents while work is being carried out. Organize and facilitate meetings or events to keep residents informed and involved in the project. Maintain accurate records of interactions with residents, including concerns raised and actions taken. Support the project team in ensuring that all work is carried out in line with safety regulations and resident well-being. Key Requirements: Proven experience as a Residential Liaison Officer or in a similar customer-facing role, preferably in the construction or housing sector. Excellent communication and interpersonal skills, with the ability to manage relationships with a wide range of stakeholders. Ability to handle sensitive situations with tact and professionalism. Strong organizational skills and attention to detail. Understanding of health and safety regulations, particularly in relation to construction or housing projects, is an advantage. Why Join Us? Be part of a dynamic team working on a vital cladding remediation project aimed at improving safety for residents. Opportunity to make a real difference in enhancing resident satisfaction and project success. How to Apply: To apply for this position, please submit your CV and a cover letter highlighting your relevant experience and why you are interested in. If you have any further questions, please contact Danielle at Building Careers (phone number removed) (phone number removed) (url removed) INDC

I'm looking to speak to experienced Resident Liaison Officers for a minimum of 8 months work with a reputable contractor, due commence at the end of June in Durham The ideal candidate will have experience working within the social housing sector. The salary on offer is £18.59 per hour. Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Resident Liaison Officer - Planned Maintenance - (Cavity Wall Insulation and Air Source Heat Pump) Salary up to £33k + £4k car allowance 3 year SHDF contract - 1,400 properties Driving Licence and Car required! Role We are seeking an experienced and motivated RLO to work with one of the UK s leading property services companies. They specialise in both in planned and responsive works for RSL S (registered social landlords) and pride themselves as a market leader. This Site Manager role is work on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20 mile radius of Malborough, Whiltshire. Scope of works include - Cavity Wall and Air Source Heat Pump Installations. My client is happy to consider candiates from a relevant sub contractor. Key Responsibilities Act as the main point of contact between residents and the construction team Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. Address and resolve resident concerns and complaints promptly and professionally. Coordinate access to properties for inspections, repairs, and construction activities. Assist in organising and conducting resident meetings, forums, and events. Maintain accurate records of resident interactions, feedback, and resolutions. Support the project team in ensuring minimal disruption to residents during construction and maintenance activities. What s it in for you? Excellent salary + package (car allowance + 8% pension) Opportunities for professional development Collaborative and supportive work environment

Job Opportunity: Resident Liaison Officer North London Location: North London Hourly Rate: Up to £20/hr Contract Type: Temporary (6-8 weeks) Sector: Property Services / Social Housing The Role: They currently recruiting for a dedicated and empathetic Resident Liaison Officer (RLO) to join their team. This role is crucial in ensuring that residents are informed, supported, and satisfied throughout their planned works and refurbishment projects. Key Responsibilities for the Resident Liaison Officer: Act as the main point of contact for residents before, during, and after works. Build positive relationships with residents, offering guidance and addressing any concerns. Liaise with site teams, contractors, and the client to coordinate access and minimise disruption. Deliver clear communication about project timelines, updates, and support services. Keep accurate records of interactions, complaints, and resolutions. Support vulnerable residents with tailored advice and reassurance. What They're Looking For: Experience in a Resident Liaison Officer or customer service role, ideally within social housing or construction. Strong interpersonal and communication skills with a calm, professional manner. Ability to handle sensitive issues with empathy and discretion. Organised, proactive, and able to work independently or as part of a wider team. Full UK driving licence and willingness to travel across sites in North London. What They Offer: A supportive and inclusive working environment Ongoing training and professional development opportunities Competitive salary and benefits package Opportunity to make a real difference in the lives of residents If you are interested, please contact Jack Burgess at Build Recruitment. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Customer Care Officer - Renfrewshire - Salary up to 30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key Responsibilities Act as the main liaison between tenants/residents and the construction team throughout the duration of works. Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates. Schedule and coordinate access for construction works, ensuring minimal disruption to tenants. Maintain accurate records of all communications and issues raised by tenants and stakeholders. Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently. Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys. Monitor customer satisfaction levels and assist in implementing improvements where necessary. Attend resident meetings and community events as required to build positive relationships with stakeholders. Requirements Proven experience in a customer service or complaints handling role, ideally within housing / construction Excellent communication and interpersonal skills, with the ability to remain calm under pressure. Strong organisational and time management skills. Ability to build rapport and maintain positive relationships with diverse stakeholders. A proactive approach to problem-solving and a strong sense of empathy. Competent in Microsoft Office and customer service management systems. Desirable Knowledge of housing association practices and social housing legislation. Experience working on refurbishment or planned maintenance projects. Benefits Competitive salary 22 days annual leave + bank holidays Pension scheme Training and development opportunities Supportive and inclusive team culture

Job Title: Resident Liaison Officer - Kitchen & Bathroom Refurbishment Project Location: Thurrock, Essex (with travel to scattered properties across the borough) Pay: £18:59 per hour Contract Type: Temporary with a chance to go Permanent Contract Duration: Until July 25th with further work being released Exciting Opportunity: Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex. About the Role: As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process. Key Responsibilities: Champion of Tenant Satisfaction: Proactively engage with tenants, providing clear, concise, and empathetic communication. Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns. Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues. Project Coordination & Support: Coordinate appointments and access for contractors, ensuring efficient project timelines. Monitor project progress closely, ensuring quality standards are met and deadlines are achieved. Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment. Data & Reporting: Accurately gather and record tenant feedback, project progress data, and any relevant information. Prepare clear and concise reports on project progress and any identified issues. Exceptional Customer Service: Deliver outstanding customer service to all tenants, consistently exceeding expectations. Build and maintain strong, positive relationships with tenants and other stakeholders. Essential Requirements: Proven experience in a customer service or community liaison role, ideally within a housing or social care environment. Excellent communication and interpersonal skills you're a confident communicator who can build rapport easily. Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment. A proactive and problem-solving approach with the ability to think on your feet and find solutions. Experience working with vulnerable groups (highly desirable). Knowledge of housing regulations and best practice (desirable). Full UK Driving License and access to your own vehicle is essential business expenses will be paid. Benefits of Joining Our Team: Be part of a vital project that makes a real difference to the lives of local residents. Gain valuable experience in social housing and project management. Work with a supportive and collaborative team. To Apply: Apply today ! Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.

Job Title: Tenant Liaison Manager Location: Doncaster Salary: £30,000 - £35,000 Contract Type: Permanent Working Hours: Full Time About the Role: We are currently seeking a dedicated and experienced Tenant Liaison Manager to lead a team of Tenant Liaison Officers (TLOs) working across kitchen and bathroom replacement schemes. This role is essential to ensuring a high standard of customer care, clear communication, and tenant satisfaction throughout the delivery of these works. Key Responsibilities: Lead, manage, and support a team of TLOs, ensuring consistent service delivery and performance standards. Act as the primary liaison between tenants, site teams, and internal project stakeholders. Oversee all tenant engagement strategies, including pre-start meetings, consultation events, and satisfaction surveys. Resolve escalated tenant concerns and complaints effectively and professionally. Monitor and report on resident satisfaction and team performance metrics. Collaborate closely with operational teams to ensure works are delivered with minimal disruption to residents. Maintain detailed records of tenant communication and project progress. Requirements: Proven experience in a Tenant Liaison role within the social housing or construction sector. Previous experience managing or supervising a customer focused team. Strong interpersonal, organisational, and communication skills. A proactive, empathetic, and solutions focused approach to tenant engagement. Full UK driving licence and willingness to travel to sites as required. Desirable: Experience with Decent Homes programmes or kitchen/bathroom replacement schemes. Knowledge of health and safety regulations relevant to housing refurbishments. What We Offer: A supportive working environment within a respected and growing organisation. Opportunities for professional development and career progression. Competitive salary and benefits package. To Apply: Please submit your CV and our team will be in touch to discuss

Job Title: Property Advisor Location: Ealing (Hybrid working available/Travel around borough) Hourly rate 21.33 PAYE / 28.26 Umbrella per hour Contract Length: 3 month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start Full Driving License / Access to own vehicle (Required) Role purpose: To work with the Void Surveyors and Allocations Officers to prepare void properties for letting and to lead on tenant viewings in the lettings process, whilst ensuring that the Council meets its statutory requirements. To ensure that property and tenancy records are kept up to date and regularly monitored. To ensure that residents' needs are identified. To liaise with contractors, suppliers, consultants and key stakeholders involved in the void management. To meet and surpass the targets identified as key performance indicators. To ensure the Council meets its statutory requirements with specific regard to building and Health and safety regulations. Key Responsibilities: To understand, apply and explain housing's policies, procedures and guidelines to tenants and to keep up to date with Tenancy and Housing Benefit procedures. To work with Void Surveyors, Allocations Officers, Housing Officers and the Finance/Rents team to ensure that the void procedures are managed effectively. To liaise closely with the Allocations, Tenancy Management, Home Ownership and Housing Repairs Customer Centre teams to ensure effective channels of communication are maintained. To update OHMS, in real time; using mobile technology, where appropriate. To manage the Council's void work in accordance with housing policies, procedures and guidelines. In liaison with the Voids and Disrepair Manager and Void Surveyor's, implement, draft and disseminate procedures, which are good practice in void management to ensure the service provided is of the highest standard. To empower tenants to enable them to sustain their tenancy. To provide administrative support to the Void Surveyors. To liaise with relevant agencies for vulnerable/elderly tenants, e.g. wardens, social workers, relatives, guarantors, etc. To use properties which may become void in the block that are schedule for demolish in 2-24 months for non-secure tenancies. To initiate and assist in the development of an effective administrative system and maintain up to date records on all aspects of voids in the Regeneration Area Knowledge, skills & experience: Demonstrate an understanding of the key aspects of performance required from the Voids Team. Experience in working in a lettings team, carying out viewings and sign up's on void properties. Able to devise and monitor rotas and work schedules for a team. To be able to promote properties during viewing to ensure earliest lettings Excellent organisational skills - able to maintain full up to date records; able to monitor and rectify contract compliance; able to ensure allocations kept fully informed of progress of works. Able to understand, manipulate and report on statistical data. Excellent communication skills face to face, on the telephone and in writing. Vehicle and clean driving licence. Excellent ICT skills, including the effective use of mobile technology and associated work systems and processes. Good knowledge of Microsoft office suite. Excellent time management skills. Knowledge of Natfed /SORs or similar Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Ionic Recruitment are currently looking for a Contract Liaison Officer on behalf of our client. Introduction: Our client is seeking a Contract Liaison Officer to join their team based out of the Workington office, with site work focused around Carlisle and the surrounding areas . This is a fantastic opportunity to work at the heart of project delivery, providing essential support between customers, clients, and site teams. The role is Monday to Friday, 37.5 hours per week, and would suit someone with a background in social housing , community engagement, or customer service in a construction or maintenance setting. Salary: Competitive with benefits Package: 27 days holiday plus bank holidays (with buy/sell option), car allowance or fleet van, pension (up to 7.5%), healthcare discounts, Tastecard, paid volunteering day, and more. Job Responsibilities: Act as the key communication link between the site team, customers, and the wider community. Coordinate and deliver all social value commitments under contract, including community and employment initiatives. Distribute information regarding upcoming works and maintain visibility of current project activity. Carry out site visits with clients and customers to address concerns and ensure satisfaction. Handle customer enquiries and complaints, resolving issues promptly and professionally. Support the delivery of excellent customer service and social value across all works. Maintain communication systems to keep site teams informed and engaged. Promote positive case studies and community engagement through marketing channels. Contribute to technical site notes, observations, and reporting required for the contract. Requirements: Experience working in a customer-facing environment, preferably within social housing or resident liaison . Excellent communication and relationship-building skills. Confident presenting and working in public-facing roles. Strong IT proficiency, with flexibility in travel and working hours. Full UK driving licence required. DBS check required (to be completed as part of the onboarding process). Known in the industry as either a Tenant Liaison Officer or Resident Liaison Officer . Please apply below. Alternatively, you can send your CV to Jack at Ionic Recruitment or give him a call. These details can be found on our website. Please note by applying for this job you are agreeing to our terms and conditions that can also be found on our website.