146 jobs found

Resident Liaison Officer - Social Housing Planned Works Based in Bedfordshire Full time, permanent position 29,000 - 30,000 plus 4k car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within the Social Housing sector. This role is based in Bedfordshire. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg on (phone number removed) for more information!

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Bedfordshire, and they are carrying out a planned works programme across Bedfordshire. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retro-fit works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Kent, and they are carrying out a planned works programme across Orpington. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly external works and kitchen and bathroom refurbishments. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Are you an experienced Customer Service professional with a background in housing, construction or retrofit sectors? Approach Personnel are proud to be partnered with one of the largest Property Services Contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in Retrofit projects to join them on a permanent basis. As a Resident Liasion Officer, you will be responsible for overseeing communication between residents, site teams and project maangers, with regards to ongoing works. What's in it for you? Yearly bonus incentives Private health care. Further career growth. Generous annual leave entitlement + bank holidays. What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or energy retrofit sectors. Strong communication and interpersonal skills, with a customer-first approach. Understanding of decarbonisation/retrofit works. Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to: External wall insulation Loft insulation Air source heat pumps Solar panels Window/door upgrades Ventilation improvements. Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Resident Liaison Officer - Social Housing Planned Works Covering North London AND South London Full time, permanent 28,000 - 33,000 DOE plus car allowance OR company vehicle Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance projects in the North London and South London areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Resident Liaison Officer - SHDF Retrofit Sanctuary Housing Salary up to £30k + £4k car allowance 12 month Fixed Term Contract! Location : CB6 (initially), expanding across Cambridgeshire Must be able to drive and have own car Role We are seeking an enthusiastic and empathetic Resident Liaison Officer (RLO) to join a well known Property Services company delivering a high-profile Social Housing Decarbonisation Fund (SHDF) project. As an RLO, you will be the primary point of contact between our site teams and the residents, ensuring a smooth, informed, and respectful customer experience throughout the delivery of these vital sustainability upgrades. Key Responsibilities Act as the main liaison between residents and the site/project team. Arrange and attend resident consultation meetings and property surveys. Clearly communicate the scope and schedule of planned works to tenants. Manage access appointments, address concerns, and coordinate with contractors. Support vulnerable residents to ensure work can proceed with minimal disruption. Keep accurate records of all resident interactions and feedback. Monitor satisfaction levels and support ongoing service improvements. Essential Skills & Experience Experience in a Resident Liaison Officer, Housing Officer, Tenant Engagement or Customer Service role within social housing, construction, or retrofit. Strong communication and interpersonal skills with a calm and professional manner. Ability to handle sensitive conversations and resolve issues constructively. Organised and proactive, with strong attention to detail. Comfortable working in resident homes and on live construction sites. Full UK Driving Licence and access to a vehicle (travel across Cambridgeshire will be required)

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Cambridgeshire, and they are carrying out a planned works programme across Cambridge. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Become a Housing Officer at Crawley Borough Council and make a real difference in people's lives. In this permanent role, you'll be the vital link between our council and the community, helping tenants maintain their rent payments and secure their homes. Join our dedicated team and be the supportive, empathetic voice that guides our residents through challenging times. Empower tenants to manage their finances and maintain rent payments Collaborate with key partners to provide comprehensive support and advice Represent the council in exceptional cases, ensuring fair and ethical practices Preferred Requirements: Excellent communication and interpersonal skills to build trust with tenants Strong problem-solving abilities to identify and address complex financial issues Proficiency in rent account monitoring, liaison with Housing Benefit, DWP, and Jobcentre Expertise in providing income maximisation, money advice, debt counselling, and referrals to specialist agencies Ability to conduct home visits and maintain regular telephone contact with tenants Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

We're Hiring: Resident Liaison Officer - North London Our client is seeking a passionate and proactive Resident Liaison Officer to join their team and play a vital role in shaping customer experience and stakeholder engagement. This role is all about putting residents first -ensuring their voices are heard, their concerns addressed, and their satisfaction prioritised. As the key link between our client, contractors, and residents, you'll help deliver responsive, high-quality services that make a real difference in the community. Key Responsibilities: Lead and support local resident engagement strategies Analyse customer data to inform service improvements Coordinate responses across housing teams and contact centres Manage clear, effective communication with all stakeholders Represent the Housing Project Team and lead smaller project groups Ensure compliance with GDPR and industry standards What We're Looking For: Strong background in customer-facing roles within social housing Experience in project management and stakeholder engagement Excellent communication, analytical, and organisational skills A proactive, problem-solving mindset with a passion for community work Flexibility to travel and attend meetings outside standard hours If you're someone who thrives on building relationships, driving service excellence, and making a tangible impact in residents' lives, we'd love to hear from you.

Resident Liaison Officer Location: Merton (3 days onsite 2 days from home) Job Type: temp cover till end of November 2025 Hourly rate: 20 PAYE or 25.38 Umbrella per hour / 23.35 an hour PAYE We are seeking a Resident Liaison Officer to support the development and implementation of a housing associations customer contact and stakeholder communication strategy. This role is crucial in ensuring that we effectively hear and respond to our residents' views, delivering on service promises and maintaining strong relationships with contractors and customers. Main Purpose of the Role Act as the primary link between our organisation, its contractors, and our customers, facilitating the smooth operation of services. Build and maintain positive relationships to ensure effective liaison between key stakeholders and deliver improved responsive services to our customers. Key Responsibilities Participate in and lead local service resident engagement strategies when required. Analyse key data to inform service improvement strategies. Coordinate responses to customers by collaborating with the local housing team and customer contact centre. Identify relevant internal and external stakeholders to ensure comprehensive service changes. Manage customer communications to maintain high satisfaction levels. Organize and attend stakeholder meetings, producing communication materials through various methods. Represent the Housing Neighbourhood Team at meetings and lead smaller project teams as appropriate. Provide a customer-focused service, ensuring all tasks are completed and that complaints and requests from residents and stakeholders are actioned effectively. Liaise with customers and act as a conduit between all relevant teams, keeping all parties informed. Assist in liaising with in-house service providers and contractors to ensure top-tier service delivery. Participate in the viewing and sign-up of customers at the handover of regeneration properties. Ensure compliance with GDPR regulations when processing customer data. Required Skills & Qualifications Prior experience as a Resident Liaison Officer Proven experience in a front-line, customer-focused role within the social housing sector. Experience with project management methods and working within a housing association or local authority. Strong analytical skills with the ability to identify trends and present data effectively. Excellent communication skills, capable of adapting based on the audience. Experience in building and maintaining relationships with multiple stakeholder groups across geographical boundaries. To apply for this role please submit your application with an updated copy of your CV or reach out to me directly at

Experienced Resident Liaison officer required to start ASAP. Applicants must have at least 3 years experiecne in an RLO role , be available to start ASAP and have own vehicle ( Milage paid ) Pay rate 16.00 per Location : Norwich Duration : On going All applicants should hold the Valid ID and the right to work in the UK. Please contact us to apply.

Contracts Manager - Retrofit Based in Oxford 50K + Car Allowance + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contracts Manager to deliver Planned Retrofit Works to tenanted Social Housing properties in Oxford. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits. Please apply online now or call Mia on (phone number removed).

Resident Liaison Officer - Social Housing Planned Works Based in Cambridge Full time, permanent 30,000 - 35 ,000 DOE + car allowance OR company vehicle Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Cambridge area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Resident Liaison Officer - Ely Long term position (on going temp) £19.05 Umbrella pay Required to drive, please only apply if you have a driving licence and own vehicle We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Ely you will be a vital link between the site team, residents, and clients. You will be working on an Energy retrofit works social housing refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Looking for a Resident Liaison officer to join a leading Maintenance Contractor on an FRA contract Offering a competitive salary of 34,000 + car allowance and benefits Working on a Fire remediation contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience in a RLO role within a similar industry, ideally Social Housing Have a full UK driving licence and access to own vehicle Are an excellent communicator comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About the Company; We are looking for a motivated and detail-focused individual to join our team in delivering high-quality retrofit assessments across the South Yorkshire and Derbyshire area. This role plays a key part in helping secure funding for energy efficiency improvements in both privately owned homes and properties managed by housing associations and social housing partners. Ongoing CPD will be fully supported, with regular reviews to identify opportunities for upskilling-such as training in air tightness testing and other complementary competencies.Key Responsibilities: Conducting Energy Assessments In Accordance with PAS2035:2019 requirements and in line with Accreditation Body Standards Using in-house solutions or customer-provided solutions to perform energy assessments required for SHDF/ECO4/GBIS funding Travel within the West Yorkshire region to conduct energy assessments for Sustainable Energy Services and Sustainable Building Services as needed Visit locations where energy assessors are required to support assessments and reviews of properties needing energy efficiency upgrades Collaborate with subcontracted Retrofit Coordinators to ensure a cohesive approach to funding requirements, especially when lodging to Trustmark Organise diaries by coordinating with the Sustainable Energy Services team or the Local Site Manager/Tenant Liaison Officers to access residents' homes at appropriate times Ensure all documentation is collected and administered correctly for relevant parties (administrators, Retrofit Coordinators, or managers) to review Maintain a presentable, punctual, and professional demeanour while engaging with residents, customers, community members, and company employees Communicate availability and weekly plans to management to facilitate effective capacity utilisation. This role will be based in South Yorkshire and North Derbyshire, mainly Chesterfield and Doncaster regions. Experience: Ideal candidates should have at least two years of experience in surveying or assessing properties for energy efficiency improvements. Qualifications: Applicants must possess a Level 3 Certificate in Domestic Energy Assessment or Retrofit Assessment. Renumeration Package: Salary: 40,000 to 44,000 Car Allowance: 4,500 Bonus Scheme Rewards & Benefits: Enhance pension contributions Employer paid Healthcare Cash Plan Enhanced Maternity Pay Employee Assistance Programme Support for Continuous Professional Development

Resident Liaison Officer (RLO) - Heathrow Area - Temp to Perm Opportunity! Location: Heathrow Area, London Job Type: Temporary to Permanent Temporary Hourly Rate: £15 - £17 per hour (dependent on experience) Permanent Salary: £36,000 per annum (following successful temporary period) Are you an empathetic, proactive, and highly organised individual with a passion for community engagement Looking for a fantastic Temp-to-Perm opportunity in the Heathrow area where you can build strong relationships and make a real difference If so, we want to hear from you! We are seeking a dedicated and skilled Resident Liaison Officer to join our team working on a key infrastructure project in the vicinity of Heathrow Airport. This is an excellent opportunity to start on a temporary basis with a clear pathway to a permanent role, where you will be the crucial link between the project and the local community. Your key responsibilities will include: Being the primary point of contact for residents affected by the infrastructure works, addressing their queries, concerns, and providing timely updates. Establishing and maintaining strong, positive relationships with residents, community groups, and local stakeholders. Effectively communicating complex project information in a clear, concise, and accessible manner through various channels (e.g., face-to-face meetings, newsletters, drop-in sessions, phone calls, emails). Organising and facilitating resident engagement activities , such as community meetings, information sessions, and site visits. Proactively identifying and addressing potential issues and concerns raised by residents, escalating complex matters appropriately. Maintaining accurate records of all resident interactions, enquiries, and resolutions. Working closely with the project team , including site managers, engineers, and communication specialists, to ensure a coordinated approach to resident engagement. Monitoring and reporting on resident feedback to the project team to inform decision-making and mitigate potential impacts. Assisting with the development and distribution of project information materials. Ensuring compliance with relevant stakeholder engagement plans and procedures. To be successful in this role, you will possess: Proven experience in a customer-facing role with strong communication and interpersonal skills. Experience as a Resident Liaison Officer (RLO) or in community engagement/public relations is highly desirable. Exceptional communication and interpersonal skills , with the ability to build rapport and trust with diverse communities. Strong empathy and the ability to understand and address resident concerns sensitively and professionally. Excellent organisational and administrative skills , with the ability to manage multiple tasks and prioritise effectively. Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). The ability to work independently and as part of a team. A proactive and solution-oriented approach to problem-solving. Excellent attention to detail and accuracy. A valid UK Driving Licence and access to your own vehicle may be required due to the location and potential need for travel within the Heathrow area. Why this is a great opportunity: Temp-to-Perm Pathway: Secure a permanent position with a reputable organisation following a successful temporary period. Competitive Hourly Rate: Earn £15 - £17 per hour while on the temporary contract. Permanent Salary: Enjoy a salary of £36,000 per annum upon successful transition to a permanent role. Work on a Significant Project: Contribute to a key infrastructure development in a prominent location. Make a Real Difference: Be the voice of the community and ensure their needs are considered throughout the project. Develop Your Stakeholder Management Skills: Gain valuable experience in engaging with a diverse range of stakeholders. Collaborative Environment: Work within a dynamic and supportive project team. If you are a motivated and empathetic individual looking for a fantastic Temp-to-Perm opportunity in the Heathrow area where you can build a rewarding career in resident liaison, we encourage you to apply!

JOB DESCRIPTION Resident Liaison Officer - Heathrow 3 month temp contract (possibility for extension) £26.52 Umbrella pay / £20/23 PAYE Required to drive, please only apply if you have a driving licence and own vehicle as this is a scattered site We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the Heathrow area you will be a vital link between the site team, residents, and clients. You will be working on a social housing refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Resident Liaison Officer - Social Housing Planned Works Based in East London with travel Full time, permanent 32,000 per annum + car allowance OR company vehicle Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in East London (with occasional travel required to Essex & West London). It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Resident Liaison Manager Planned Maintenance, Decarbonisation and FRA Contract - Social Housing £45,000 - £50,000 Plus Package Our client, a national construction contractor, are currently looking for an experienced RLO manager to join their planned maintenance framework. Our client are based in Hertfordshire but operate nationally. Projects will be delivered for a local authority and include external and internal planned maintenance, fire safety and decarbonisation projects. Within this role you will be responsible for a team of 4-6 RLOS at any one time. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and competent Liaison team Ensure correct resident liaison structure is built in order to deliver planned maintenance schemes. Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer