Future Build Recruitment is currently searching for a Resident Liaison Officer to work for established contractor on a long term framework in the Bognor and surrounding area. Our client is delivering social housing refurbs across 69 properties. Brief duties: Liaison: Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed. Complaint resolution: Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution. Feedback collection: Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement. Resident support: Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction. Reporting: Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings. Coordination: Help coordinate access arrangements for properties and support social value initiatives related to the project Communication: Inform residents about project timelines, scope, and potential disruptions through newsletters, meetings, and direct communication. This is a temporary position working through Future Build Recruitment, with the potential of going permanent. Please apply within if this is of interest and one of our consultants will be in touch to discuss in more detail.
Nov 17, 2025
Seasonal
Future Build Recruitment is currently searching for a Resident Liaison Officer to work for established contractor on a long term framework in the Bognor and surrounding area. Our client is delivering social housing refurbs across 69 properties. Brief duties: Liaison: Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed. Complaint resolution: Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution. Feedback collection: Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement. Resident support: Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction. Reporting: Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings. Coordination: Help coordinate access arrangements for properties and support social value initiatives related to the project Communication: Inform residents about project timelines, scope, and potential disruptions through newsletters, meetings, and direct communication. This is a temporary position working through Future Build Recruitment, with the potential of going permanent. Please apply within if this is of interest and one of our consultants will be in touch to discuss in more detail.
MMP Consultancy currently have an opportunity for 3x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role. My client are offering a rate of 350p/d Umbrella on a long term interim contract. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 3x Damp & Mould Surveyor Rate: 350p/d Umbrella Location: London & Surrey (Depending on where you live)
Nov 17, 2025
Contract
MMP Consultancy currently have an opportunity for 3x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role. My client are offering a rate of 350p/d Umbrella on a long term interim contract. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 3x Damp & Mould Surveyor Rate: 350p/d Umbrella Location: London & Surrey (Depending on where you live)
Tenant Liaison Officer Location : Nottingham, NG7 Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Nov 17, 2025
Full time
Tenant Liaison Officer Location : Nottingham, NG7 Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Senior Building Surveyor - 54,360 - East London We are looking for an experienced Building Surveyor to take ownership of all surveying activities across a designated patch. You will play a key role in ensuring homes are safe, warm, dry, and fully compliant, while delivering a fast, efficient and value-for-money repairs service with consistently high levels of resident satisfaction. This role also includes responsibility for leading the organisation's aids and adaptations programme. Key Responsibilities Service Delivery Manage all surveying activities across your patch, including: Supervising contractors and coordinating multiple trade disciplines Managing delegated budgets and ensuring value for money Carrying out building surveys to diagnose defects and identify remedial action Producing detailed technical reports, specifications, drawings and feasibility studies Implementing quality control measures, including post-inspections Managing the full workflow from diagnosis to completion and payment of works Reviewing, challenging and authorising variations and invoices Obtaining planning and building control approvals Providing accurate budget estimates and option appraisals Ensuring all targets, timescales and budgets are achieved Updating and engaging with residents in a timely and professional manner Lead and manage the organisation's aids and adaptations service , including liaison with local authorities and Disabled Facilities Grant processes. Carry out regular inspections with colleagues across Repairs, Estate Services and other operational teams. Manage the response to repair-related legal cases where required. Procurement & Contract Management Manage a portfolio of contracts, ensuring contractors perform to required standards. Identify and address any areas of underperformance. Procure works and services in line with organisational policies and financial regulations. Prepare contract and tender documentation to support procurement activity. Record Keeping & Data Management Maintain accurate records and documentation in line with legislation, internal procedures and best practice. Update and enhance the organisation's asset data, ensuring information is accurate and regularly validated. Conduct regular audits to ensure data quality. Monitoring & Reporting Monitor and report on the quality of contractor performance. Maintain strong financial systems and ensure robust cost control. Prepare accurate reports for senior management and governance groups across all aspects of the service. Technical Expertise Provide technical advice and guidance to colleagues across Repairs, Asset Compliance, Asset Investment and other internal teams. Work collaboratively with other surveyors to ensure continuous service cover. Act as the lead officer and main point of contact for all aids and adaptations enquiries. Represent the organisation at internal and external meetings. Act as an expert witness in legal proceedings where required. General Responsibilities Deputise for senior management when needed. Manage and respond to repair-related enquiries, correspondence and complaints. Keep up to date with legislation, regulation, best practice and new technologies. Promote a proactive "health and safety first" approach, including risk assessment and mitigation. Work closely with colleagues across the organisation to resolve issues and drive service improvement. Carry out any other reasonable duties as required.
Nov 17, 2025
Full time
Senior Building Surveyor - 54,360 - East London We are looking for an experienced Building Surveyor to take ownership of all surveying activities across a designated patch. You will play a key role in ensuring homes are safe, warm, dry, and fully compliant, while delivering a fast, efficient and value-for-money repairs service with consistently high levels of resident satisfaction. This role also includes responsibility for leading the organisation's aids and adaptations programme. Key Responsibilities Service Delivery Manage all surveying activities across your patch, including: Supervising contractors and coordinating multiple trade disciplines Managing delegated budgets and ensuring value for money Carrying out building surveys to diagnose defects and identify remedial action Producing detailed technical reports, specifications, drawings and feasibility studies Implementing quality control measures, including post-inspections Managing the full workflow from diagnosis to completion and payment of works Reviewing, challenging and authorising variations and invoices Obtaining planning and building control approvals Providing accurate budget estimates and option appraisals Ensuring all targets, timescales and budgets are achieved Updating and engaging with residents in a timely and professional manner Lead and manage the organisation's aids and adaptations service , including liaison with local authorities and Disabled Facilities Grant processes. Carry out regular inspections with colleagues across Repairs, Estate Services and other operational teams. Manage the response to repair-related legal cases where required. Procurement & Contract Management Manage a portfolio of contracts, ensuring contractors perform to required standards. Identify and address any areas of underperformance. Procure works and services in line with organisational policies and financial regulations. Prepare contract and tender documentation to support procurement activity. Record Keeping & Data Management Maintain accurate records and documentation in line with legislation, internal procedures and best practice. Update and enhance the organisation's asset data, ensuring information is accurate and regularly validated. Conduct regular audits to ensure data quality. Monitoring & Reporting Monitor and report on the quality of contractor performance. Maintain strong financial systems and ensure robust cost control. Prepare accurate reports for senior management and governance groups across all aspects of the service. Technical Expertise Provide technical advice and guidance to colleagues across Repairs, Asset Compliance, Asset Investment and other internal teams. Work collaboratively with other surveyors to ensure continuous service cover. Act as the lead officer and main point of contact for all aids and adaptations enquiries. Represent the organisation at internal and external meetings. Act as an expert witness in legal proceedings where required. General Responsibilities Deputise for senior management when needed. Manage and respond to repair-related enquiries, correspondence and complaints. Keep up to date with legislation, regulation, best practice and new technologies. Promote a proactive "health and safety first" approach, including risk assessment and mitigation. Work closely with colleagues across the organisation to resolve issues and drive service improvement. Carry out any other reasonable duties as required.
Job Title: Resident Liaison Officer Job Type: Permanent Location: Needham Market Salary: £28-30k per annum Are you a Resident Liaison Officer looking for work? Our client a well-known social housing refurbishment contractor responsible for the maintenance of 1000s of properties across the East, are recruiting for an experienced working supervisor to oversee the running of a busy voids and repairs maintenance programme across Wisbech and the surrounding areas. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role. Responsibilities of a Resident Liaison Officer: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments. Understand the works, programme and scope of works. Provide site reports and updates for client and site management. Prepare and distribute all communications to residents. Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in. Compile, devise and implement procedures and administration to compliment your role. Be available for residents meetings, and meetings with the client as and when. Site meetings Housing officers, estate developments or joint management board meetings. Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process. Letter process for the neighbouring property s explaining all works. Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care. Desirable Experience of a Resident Liaison Officer: Occupied refurbishment knowledge Health & Safety knowledge Qualifications & Skills of a Resident Liaison Officer: Excellent communication skills, both written and verbally Customer care or sales background Able to work on own initiative and devise system to suit role. Ability to work as part of a team. Willingness to work outside in a construction environment. Appreciation of site operatives To work/Liaise with local schools, community leaders, youth workers and police. Please contact our Maintenance Recruitment specialists if you are available for this position. ARC CONSTRUCTION BUILDING ON SUCCESS
Nov 17, 2025
Full time
Job Title: Resident Liaison Officer Job Type: Permanent Location: Needham Market Salary: £28-30k per annum Are you a Resident Liaison Officer looking for work? Our client a well-known social housing refurbishment contractor responsible for the maintenance of 1000s of properties across the East, are recruiting for an experienced working supervisor to oversee the running of a busy voids and repairs maintenance programme across Wisbech and the surrounding areas. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role. Responsibilities of a Resident Liaison Officer: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments. Understand the works, programme and scope of works. Provide site reports and updates for client and site management. Prepare and distribute all communications to residents. Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in. Compile, devise and implement procedures and administration to compliment your role. Be available for residents meetings, and meetings with the client as and when. Site meetings Housing officers, estate developments or joint management board meetings. Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process. Letter process for the neighbouring property s explaining all works. Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care. Desirable Experience of a Resident Liaison Officer: Occupied refurbishment knowledge Health & Safety knowledge Qualifications & Skills of a Resident Liaison Officer: Excellent communication skills, both written and verbally Customer care or sales background Able to work on own initiative and devise system to suit role. Ability to work as part of a team. Willingness to work outside in a construction environment. Appreciation of site operatives To work/Liaise with local schools, community leaders, youth workers and police. Please contact our Maintenance Recruitment specialists if you are available for this position. ARC CONSTRUCTION BUILDING ON SUCCESS
Tenant Liaison Officer 6 Months Temporary, (Potential for permanent) 19.00- 21.50 Hourly, Weekly Pay Loughborough, Leicestershire UK Do you have experience in the Property Services or Construction sector dealing with residents? Are you looking for the next opportunity to rectify problems and utilise your tenant liaison skills We're looking for a proactive and people-focused Resident Liaison Officer to join the team in Leicestershire. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout. Duties of the Tenant Liaison Officer's role will include, but is not limited to: Providing support residents during and after works to their homes, ensuring high levels of customer satisfaction Developing effective working relationships with residents, clients, subcontractors and site personnel Ensuring effective communication to residents Observing site Health and Safety rules and reporting risks Carrying out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence Arranging access with the resident to enable the work to their home The successful Resident Liaison candidate will have: Previous experience within a customer service based role (Essential) Resident liaison experience within the construction / social housing sector (Preferred) Computer literate in MS office Access to own vehicle for business use Prefential RLO experience: Knowledge of Warmer Homes schemes Knowledge around Awaabs Law and Damp/Mould If you believe that you are well-suited to the role of Tenant Liaison Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Nov 15, 2025
Contract
Tenant Liaison Officer 6 Months Temporary, (Potential for permanent) 19.00- 21.50 Hourly, Weekly Pay Loughborough, Leicestershire UK Do you have experience in the Property Services or Construction sector dealing with residents? Are you looking for the next opportunity to rectify problems and utilise your tenant liaison skills We're looking for a proactive and people-focused Resident Liaison Officer to join the team in Leicestershire. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout. Duties of the Tenant Liaison Officer's role will include, but is not limited to: Providing support residents during and after works to their homes, ensuring high levels of customer satisfaction Developing effective working relationships with residents, clients, subcontractors and site personnel Ensuring effective communication to residents Observing site Health and Safety rules and reporting risks Carrying out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence Arranging access with the resident to enable the work to their home The successful Resident Liaison candidate will have: Previous experience within a customer service based role (Essential) Resident liaison experience within the construction / social housing sector (Preferred) Computer literate in MS office Access to own vehicle for business use Prefential RLO experience: Knowledge of Warmer Homes schemes Knowledge around Awaabs Law and Damp/Mould If you believe that you are well-suited to the role of Tenant Liaison Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
The Role We are seeking an experienced Site Manager to lead a roofing job across social housing stock in Northampton. You ll be responsible for ensuring that all external roofing upgrades including cladding installations,r oofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external roofing projects. Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, within roofing projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and roofing works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines
Nov 14, 2025
Contract
The Role We are seeking an experienced Site Manager to lead a roofing job across social housing stock in Northampton. You ll be responsible for ensuring that all external roofing upgrades including cladding installations,r oofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external roofing projects. Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, within roofing projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and roofing works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines
Resident Liaison Officer - Social Housing Planned Works Based in Guildford Full time, permanent 35,000 + package or car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a decarbonisation contract within Social Housing based in Guildford. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Nov 14, 2025
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Guildford Full time, permanent 35,000 + package or car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a decarbonisation contract within Social Housing based in Guildford. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Business Support Officer Hourly Rate: 14.34 PAYE per hour Location: LU5 Job Type: Full-time temp till end of January 2026 We are seeking a dedicated Business Support Officer to join a housing association. This role is crucial in providing first-time resolutions to customer enquiries and supporting our housing teams with essential administrative tasks. The successful candidate will be instrumental in delivering an excellent service experience to both internal and external customers, ensuring our commitments are met efficiently. Day-to-day of the role: Provide responsive customer service via telephone, face-to-face, and written communication, supporting various aspects of estate services, tenancy, and leasehold management. Accompany colleagues on visits to residents' homes as needed, addressing communal pest control, tree maintenance, and parking enquiries, and maintaining accurate records. Collaborate with housing teams, Front of House, Health and Safety, and Asset Management to manage local offices effectively. Serve as the first point of contact for customers, handling inquiries and ensuring all safeguarding concerns are appropriately referred. Offer general housing advice, process mutual exchange applications, and assist with court applications for injunctions and warrants. Support the Business Support Manager and other teams with office administration, including budget management, communications, electronic filing, and procurement of services. Process invoices and raise purchase orders, ensuring budget delivery and accuracy. Assist in organizing community events and initiatives, maintaining up-to-date and accurate information across various administrative areas. Organize meetings and customer interviews, take minutes, and track case review progress, ensuring documentation is centrally stored in SharePoint. Provide comprehensive administrative support across the region as needed. Required Skills & Qualifications: Strong commitment to delivering excellent customer service, embodying core values and service promises daily. Knowledge of housing policy and procedures; experience working with vulnerable residents is desirable. Ability to work independently on standard processes and collaboratively within a team across different service areas. Experience in a customer-facing role and external liaison, maintaining the organisation's reputation. Flexible approach to work, able to attend occasional evening or weekend meetings. Strong communication skills, both verbal and written, proficient in using computer systems and maintaining records. Understanding of health and safety requirements; a qualification in this area would be advantageous. To apply for the Business Support Officer position, please submit your CV your relevant experience.
Nov 14, 2025
Seasonal
Business Support Officer Hourly Rate: 14.34 PAYE per hour Location: LU5 Job Type: Full-time temp till end of January 2026 We are seeking a dedicated Business Support Officer to join a housing association. This role is crucial in providing first-time resolutions to customer enquiries and supporting our housing teams with essential administrative tasks. The successful candidate will be instrumental in delivering an excellent service experience to both internal and external customers, ensuring our commitments are met efficiently. Day-to-day of the role: Provide responsive customer service via telephone, face-to-face, and written communication, supporting various aspects of estate services, tenancy, and leasehold management. Accompany colleagues on visits to residents' homes as needed, addressing communal pest control, tree maintenance, and parking enquiries, and maintaining accurate records. Collaborate with housing teams, Front of House, Health and Safety, and Asset Management to manage local offices effectively. Serve as the first point of contact for customers, handling inquiries and ensuring all safeguarding concerns are appropriately referred. Offer general housing advice, process mutual exchange applications, and assist with court applications for injunctions and warrants. Support the Business Support Manager and other teams with office administration, including budget management, communications, electronic filing, and procurement of services. Process invoices and raise purchase orders, ensuring budget delivery and accuracy. Assist in organizing community events and initiatives, maintaining up-to-date and accurate information across various administrative areas. Organize meetings and customer interviews, take minutes, and track case review progress, ensuring documentation is centrally stored in SharePoint. Provide comprehensive administrative support across the region as needed. Required Skills & Qualifications: Strong commitment to delivering excellent customer service, embodying core values and service promises daily. Knowledge of housing policy and procedures; experience working with vulnerable residents is desirable. Ability to work independently on standard processes and collaboratively within a team across different service areas. Experience in a customer-facing role and external liaison, maintaining the organisation's reputation. Flexible approach to work, able to attend occasional evening or weekend meetings. Strong communication skills, both verbal and written, proficient in using computer systems and maintaining records. Understanding of health and safety requirements; a qualification in this area would be advantageous. To apply for the Business Support Officer position, please submit your CV your relevant experience.
Actaris Site Services
Merthyr Tydfil, Mid Glamorgan
Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil. Roles and Responsibilities- To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation. Key Responsibilities Resident Communication Serve as the first point of contact for all resident enquiries, complaints, and feedback. Conduct initial resident introduction visits and pre-condition surveys. Explain the scope, timeline, and impact of retrofit or GSHP installation works. Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works. Arrange resident engagement events, drop-in sessions, and Q&A briefings. Access and Scheduling Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection. Maintain accurate records of access arrangements and refusals. Coordinate with site and delivery teams to minimise disruption and maintain project programme. Resident Support Skills and Experience Essential: Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects. Excellent interpersonal and communication skills. Understanding of social housing environments and diverse resident needs. Competence in Microsoft Office and CRM systems. Ability to manage multiple priorities and resolve conflict calmly. Please send cvs to be considered for this position.
Nov 13, 2025
Seasonal
Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil. Roles and Responsibilities- To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation. Key Responsibilities Resident Communication Serve as the first point of contact for all resident enquiries, complaints, and feedback. Conduct initial resident introduction visits and pre-condition surveys. Explain the scope, timeline, and impact of retrofit or GSHP installation works. Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works. Arrange resident engagement events, drop-in sessions, and Q&A briefings. Access and Scheduling Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection. Maintain accurate records of access arrangements and refusals. Coordinate with site and delivery teams to minimise disruption and maintain project programme. Resident Support Skills and Experience Essential: Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects. Excellent interpersonal and communication skills. Understanding of social housing environments and diverse resident needs. Competence in Microsoft Office and CRM systems. Ability to manage multiple priorities and resolve conflict calmly. Please send cvs to be considered for this position.
Job Title: Housing Liaison Officer Location: Newham Rate: 21.23 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support. What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication skills and a knack for problem-solving. Ability to work flexibly and effectively within a team. Why Join Us? Be part of a supportive and inclusive environment that champions equality and diversity. Contribute to the well-being of residents and enhance their living experience. Work collaboratively with various teams and agencies to deliver top-notch services. If you're ready to take on this rewarding role and make a real impact in the community, apply now! Let's work together to create a better living environment for all residents in Newham. How to Apply: Submit your application detailing your qualifications and experiences that align with this role. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Nov 13, 2025
Seasonal
Job Title: Housing Liaison Officer Location: Newham Rate: 21.23 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support. What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication skills and a knack for problem-solving. Ability to work flexibly and effectively within a team. Why Join Us? Be part of a supportive and inclusive environment that champions equality and diversity. Contribute to the well-being of residents and enhance their living experience. Work collaboratively with various teams and agencies to deliver top-notch services. If you're ready to take on this rewarding role and make a real impact in the community, apply now! Let's work together to create a better living environment for all residents in Newham. How to Apply: Submit your application detailing your qualifications and experiences that align with this role. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Tenant Liaison Officer Liverpool Salary: £30,000 per annum Key Benefits Basic salary of £27,000 per annum Company car allowance £3,000 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break) Role & Responsibilities Support and consult with residents regarding works to their homes Work with vulnerable tenants accommodating any additional needs they may have Log and record data ensuring polies are procedures are followed in line with GDPR. Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email Ensure a smooth process for tenants throughout work being undertaken Attend consultation events and answer questions Carry out resident inductions including scope of works, condition surveys and evidence photos About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks in the Northwest Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a tenant liaison office / resident liaison officer Full UK driving license. CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
Nov 12, 2025
Full time
Tenant Liaison Officer Liverpool Salary: £30,000 per annum Key Benefits Basic salary of £27,000 per annum Company car allowance £3,000 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break) Role & Responsibilities Support and consult with residents regarding works to their homes Work with vulnerable tenants accommodating any additional needs they may have Log and record data ensuring polies are procedures are followed in line with GDPR. Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email Ensure a smooth process for tenants throughout work being undertaken Attend consultation events and answer questions Carry out resident inductions including scope of works, condition surveys and evidence photos About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks in the Northwest Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a tenant liaison office / resident liaison officer Full UK driving license. CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
CSS Recruitment are looking for a Resident Liasion Officer to cover the Ramsgate, Dover and Hastings region. This is an immediate start - 3 months cover work. This role requires travel across the Kent area. As the primary liaison between residents, contractors, and the housing organisation, you ll ensure clear communication, support residents during planned works or regeneration projects, and maintain positive relationships while minimising disruption. Key Responsibilities Resident Communication & Support Act as the first point of contact for residents on planned works and housing issues. Provide timely, clear updates on scope, timelines, and impact. Organise and attend meetings, drop-ins, and home visits. Support vulnerable residents during disruptions. Handle queries and complaints, escalating when necessary. Project Coordination Coordinate with contractors and project teams to reduce inconvenience. Maintain accurate contact details and communication logs. Schedule appointments and manage access for works. Monitor on-site activity to ensure standards and respect for residents homes. Community Engagement Promote resident involvement in decisions and improvement projects. Support consultations and surveys. Foster positive relationships between residents, contractors, and the landlord. Administration & Reporting Keep detailed records of communications and actions. Prepare reports on engagement, complaints, and satisfaction. Track progress and feed insights into project reviews. Essential Skills & Experience Strong communication and interpersonal skills. Background in customer service, housing, or community engagement. Ability to manage conflict diplomatically. Excellent organisational and time management skills. Proficient in Microsoft Office and database systems. Full driving licence. Previous experience required. Please contact Emma at CSS for further details and to apply.
Nov 12, 2025
Contract
CSS Recruitment are looking for a Resident Liasion Officer to cover the Ramsgate, Dover and Hastings region. This is an immediate start - 3 months cover work. This role requires travel across the Kent area. As the primary liaison between residents, contractors, and the housing organisation, you ll ensure clear communication, support residents during planned works or regeneration projects, and maintain positive relationships while minimising disruption. Key Responsibilities Resident Communication & Support Act as the first point of contact for residents on planned works and housing issues. Provide timely, clear updates on scope, timelines, and impact. Organise and attend meetings, drop-ins, and home visits. Support vulnerable residents during disruptions. Handle queries and complaints, escalating when necessary. Project Coordination Coordinate with contractors and project teams to reduce inconvenience. Maintain accurate contact details and communication logs. Schedule appointments and manage access for works. Monitor on-site activity to ensure standards and respect for residents homes. Community Engagement Promote resident involvement in decisions and improvement projects. Support consultations and surveys. Foster positive relationships between residents, contractors, and the landlord. Administration & Reporting Keep detailed records of communications and actions. Prepare reports on engagement, complaints, and satisfaction. Track progress and feed insights into project reviews. Essential Skills & Experience Strong communication and interpersonal skills. Background in customer service, housing, or community engagement. Ability to manage conflict diplomatically. Excellent organisational and time management skills. Proficient in Microsoft Office and database systems. Full driving licence. Previous experience required. Please contact Emma at CSS for further details and to apply.
We are seeking a highly motivated and experienced Residential Liaison Officer to join our client team. The successful candidate will be responsible for managing the relationship between our organization and the residents of our residential properties. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a passion for customer service. Key Responsibilities: Act as the primary point of contact between our organization and the residents of our residential properties. Respond to resident inquiries and complaints in a timely and professional manner. Work closely with our maintenance team to ensure that all maintenance requests are addressed promptly and efficiently. Develop and maintain positive relationships with residents to ensure their satisfaction with our services. Conduct regular inspections of our residential properties to identify any issues that need to be addressed. Work with our marketing team to develop and implement marketing strategies to attract new residents. Collaborate with other departments within our organization to ensure that our residential properties are well-maintained and meet the needs of our residents. Qualifications and Skills : Excellent communication and interpersonal skills. Strong sense of empathy and customer service. Ability to work independently and as part of a team. Strong organizational and time management skills. Proficiency in Microsoft Office and other relevant software.
Nov 12, 2025
Full time
We are seeking a highly motivated and experienced Residential Liaison Officer to join our client team. The successful candidate will be responsible for managing the relationship between our organization and the residents of our residential properties. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a passion for customer service. Key Responsibilities: Act as the primary point of contact between our organization and the residents of our residential properties. Respond to resident inquiries and complaints in a timely and professional manner. Work closely with our maintenance team to ensure that all maintenance requests are addressed promptly and efficiently. Develop and maintain positive relationships with residents to ensure their satisfaction with our services. Conduct regular inspections of our residential properties to identify any issues that need to be addressed. Work with our marketing team to develop and implement marketing strategies to attract new residents. Collaborate with other departments within our organization to ensure that our residential properties are well-maintained and meet the needs of our residents. Qualifications and Skills : Excellent communication and interpersonal skills. Strong sense of empathy and customer service. Ability to work independently and as part of a team. Strong organizational and time management skills. Proficiency in Microsoft Office and other relevant software.
Resident Liaison Officer - Social Housing Planned Works Based in Uxbridge Full time, permanent 35,000 - 38 ,000 + benefits We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Uxbridge area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Nov 11, 2025
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Uxbridge Full time, permanent 35,000 - 38 ,000 + benefits We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Uxbridge area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Bennett and Game Recruitment LTD
South Croydon, Surrey
Position: Resident Liaison Officer (6 Month Contract) Location: London (Sites across Ascot, Bromley, Oxted) Salary / Day Rate: 40k - 50k pro rate (day rate can be discussed) This is not just another Resident Liaison Officer position. It's a chance to join one of the UK's most progressive and forward-thinking principal contractors, operating at the leading edge of the fa ade remediation and recladding sector. An established specialist contractor is seeking an experienced Resident Liaison Officer to support the delivery of live fa ade remediation schemes across Ascot, Bromley and Oxted. This is a 6-month contract opportunity offering flexibility and the chance to play a vital role in projects that make buildings safer, more sustainable and fully compliant. With the backing of a major UK construction group turning over in excess of 600 million, the business combines the financial security of a national organisation with the culture and agility of a modern, people-focused contractor. Their forward workload is confirmed well into 2028, delivering high-value remediation and recladding projects across residential, commercial and public-sector developments. Resident Liaison Officer (RLO) Salary & Benefits Salary: up to 50,000 per annum (pro rata) or open to day rate arrangement Travel expenses covered Pension contribution (if PAYE) Supportive, collaborative working environment Comprehensive training and mentoring support Opportunity to work with one of the UK's leading fa ade remediation specialists Resident Liaison Officer (RLO) Job Overview Act as the key liaison between residents, project management, and site delivery teams during remediation works. Build and maintain strong relationships with residents and key stakeholders across sites in Ascot, Bromley and Oxted . Coordinate access arrangements, handovers, and reinstatement works. Manage and resolve any resident concerns or issues promptly and professionally. Support the planning and scheduling of works to minimise disruption to occupants. Prepare and distribute resident communications including newsletters, updates and notices. Maintain accurate records of interactions, access logs and correspondence. Attend progress meetings and provide feedback to the site and project teams. Resident Liaison Officer (RLO)Job Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or similar within construction or refurbishment. Excellent interpersonal and communication skills with the ability to handle sensitive situations. Proven ability to manage multiple stakeholders in occupied buildings. Knowledge of fa ade remediation, cladding, or occupied refurbishment advantageous. Organised, proactive and able to work independently as part of a wider team. Full UK driving licence and flexibility to travel regularly between Ascot, Bromley and Oxted . Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game is acting as an Employment Business in relation to this vacancy.
Nov 11, 2025
Contract
Position: Resident Liaison Officer (6 Month Contract) Location: London (Sites across Ascot, Bromley, Oxted) Salary / Day Rate: 40k - 50k pro rate (day rate can be discussed) This is not just another Resident Liaison Officer position. It's a chance to join one of the UK's most progressive and forward-thinking principal contractors, operating at the leading edge of the fa ade remediation and recladding sector. An established specialist contractor is seeking an experienced Resident Liaison Officer to support the delivery of live fa ade remediation schemes across Ascot, Bromley and Oxted. This is a 6-month contract opportunity offering flexibility and the chance to play a vital role in projects that make buildings safer, more sustainable and fully compliant. With the backing of a major UK construction group turning over in excess of 600 million, the business combines the financial security of a national organisation with the culture and agility of a modern, people-focused contractor. Their forward workload is confirmed well into 2028, delivering high-value remediation and recladding projects across residential, commercial and public-sector developments. Resident Liaison Officer (RLO) Salary & Benefits Salary: up to 50,000 per annum (pro rata) or open to day rate arrangement Travel expenses covered Pension contribution (if PAYE) Supportive, collaborative working environment Comprehensive training and mentoring support Opportunity to work with one of the UK's leading fa ade remediation specialists Resident Liaison Officer (RLO) Job Overview Act as the key liaison between residents, project management, and site delivery teams during remediation works. Build and maintain strong relationships with residents and key stakeholders across sites in Ascot, Bromley and Oxted . Coordinate access arrangements, handovers, and reinstatement works. Manage and resolve any resident concerns or issues promptly and professionally. Support the planning and scheduling of works to minimise disruption to occupants. Prepare and distribute resident communications including newsletters, updates and notices. Maintain accurate records of interactions, access logs and correspondence. Attend progress meetings and provide feedback to the site and project teams. Resident Liaison Officer (RLO)Job Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or similar within construction or refurbishment. Excellent interpersonal and communication skills with the ability to handle sensitive situations. Proven ability to manage multiple stakeholders in occupied buildings. Knowledge of fa ade remediation, cladding, or occupied refurbishment advantageous. Organised, proactive and able to work independently as part of a wider team. Full UK driving licence and flexibility to travel regularly between Ascot, Bromley and Oxted . Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game is acting as an Employment Business in relation to this vacancy.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Nov 11, 2025
Seasonal
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Nov 11, 2025
Contract
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Site Manager (K&B Refurb) £32/hr CIS Lead Social Housing Kitchen & Bathroom Programme in Ealing We are urgently seeking a certified and highly skilled Site Manager to immediately lead a high-volume, scattered Kitchen and Bathroom (K&B) replacement programme across occupied social housing properties for Ealing Council. This is a premium contract role demanding exceptional focus on Resident Care , quality workmanship, and strict Health & Safety adherence in live, domestic environments. Pay Rate £32.00 per hour (CIS) Location Scattered sites across the London Borough of Ealing Focus K&B Refurbishment in Occupied Properties (High Volume) Duration Long-Term Contract (Immediate Start) YOUR MISSION: DELIVERY, QUALITY & SAFETY You will be the senior operational leader responsible for driving the refurbishment cycle, managing the programme from start to finish (typically a 4-6 week turnaround per property). Programme Management: Oversee all daily operations across multiple sites, managing direct labour and subcontractors to ensure the programme meets critical deadlines and output targets. Safety & Compliance: Enforce an uncompromising Health, Safety, and Environmental (HSE) culture . Complete all essential HSEQ documentation ( MS, RA, toolbox talks ) and ensure full compliance with CDM 2015 in occupied homes. Quality Control: Conduct systematic and regular Quality Inspections (snagging) on all trades to ensure K&B installations meet the client specification and design standards before handover. Resident Care: Work closely with the Resident Liaison Officer (RLO) to manage expectations, resolve complaints swiftly, and ensure minimal disruption and high Customer Satisfaction in tenants homes. MANDATORY REQUIREMENTS (NON-NEGOTIABLE) Candidates must possess the following valid certifications and experience: Certification: Valid SMSTS (Site Management Safety Training Scheme). Certification: Minimum CSCS Gold Card (Supervisor/Manager Level). Certification: Current Asbestos Awareness Certificate (UKATA or IATP). Experience: Proven track record (minimum 3 years) as a Site Manager on high-volume, occupied social housing refurbishment schemes , specifically Kitchen and Bathroom replacement programmes. Mobility: Full UK Driving Licence and willingness to travel between scattered sites within Ealing. If you are a certified Site Manager ready to command a critical programme in Ealing, apply immediately!
Nov 11, 2025
Full time
Site Manager (K&B Refurb) £32/hr CIS Lead Social Housing Kitchen & Bathroom Programme in Ealing We are urgently seeking a certified and highly skilled Site Manager to immediately lead a high-volume, scattered Kitchen and Bathroom (K&B) replacement programme across occupied social housing properties for Ealing Council. This is a premium contract role demanding exceptional focus on Resident Care , quality workmanship, and strict Health & Safety adherence in live, domestic environments. Pay Rate £32.00 per hour (CIS) Location Scattered sites across the London Borough of Ealing Focus K&B Refurbishment in Occupied Properties (High Volume) Duration Long-Term Contract (Immediate Start) YOUR MISSION: DELIVERY, QUALITY & SAFETY You will be the senior operational leader responsible for driving the refurbishment cycle, managing the programme from start to finish (typically a 4-6 week turnaround per property). Programme Management: Oversee all daily operations across multiple sites, managing direct labour and subcontractors to ensure the programme meets critical deadlines and output targets. Safety & Compliance: Enforce an uncompromising Health, Safety, and Environmental (HSE) culture . Complete all essential HSEQ documentation ( MS, RA, toolbox talks ) and ensure full compliance with CDM 2015 in occupied homes. Quality Control: Conduct systematic and regular Quality Inspections (snagging) on all trades to ensure K&B installations meet the client specification and design standards before handover. Resident Care: Work closely with the Resident Liaison Officer (RLO) to manage expectations, resolve complaints swiftly, and ensure minimal disruption and high Customer Satisfaction in tenants homes. MANDATORY REQUIREMENTS (NON-NEGOTIABLE) Candidates must possess the following valid certifications and experience: Certification: Valid SMSTS (Site Management Safety Training Scheme). Certification: Minimum CSCS Gold Card (Supervisor/Manager Level). Certification: Current Asbestos Awareness Certificate (UKATA or IATP). Experience: Proven track record (minimum 3 years) as a Site Manager on high-volume, occupied social housing refurbishment schemes , specifically Kitchen and Bathroom replacement programmes. Mobility: Full UK Driving Licence and willingness to travel between scattered sites within Ealing. If you are a certified Site Manager ready to command a critical programme in Ealing, apply immediately!
Job Description: Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Northampton area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, a DBS will also be required, but this will only be applicable if successful on getting the role
Nov 07, 2025
Contract
Job Description: Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Northampton area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, a DBS will also be required, but this will only be applicable if successful on getting the role
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