Fortus Recruitment Group
Cambridge, Cambridgeshire
Resident Liaison Officer (RLO) Location: Cambridge Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Cambridge. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Cambridge, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
10/10/2026
Full time
Resident Liaison Officer (RLO) Location: Cambridge Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Cambridge. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Cambridge, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Resident Liaison Officer (RLO) Location: Slough Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Slough. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Slough, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
10/10/2026
Full time
Resident Liaison Officer (RLO) Location: Slough Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Slough. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Slough, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Fortus Recruitment Group
City Of Westminster, London
Resident Liaison Officer (RLO) Location: Westminster (Central London) Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Westminster (Central London). The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Westminster (Central London), we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
10/10/2026
Full time
Resident Liaison Officer (RLO) Location: Westminster (Central London) Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Westminster (Central London). The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Westminster (Central London), we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Job Description - Resident Liaison Officer (RLO) Location: North London, Slough and Greater London, with travel to our KT8 office as required Salary: 36,000 + 4,560 annual car allowance We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas. The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues and ensure works run smoothly. Requirements: Proven experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Experience handling complaints and resident queries. Full UK driving licence and willingness to travel between sites. We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.
09/10/2026
Contract
Job Description - Resident Liaison Officer (RLO) Location: North London, Slough and Greater London, with travel to our KT8 office as required Salary: 36,000 + 4,560 annual car allowance We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas. The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues and ensure works run smoothly. Requirements: Proven experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Experience handling complaints and resident queries. Full UK driving licence and willingness to travel between sites. We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.
Job Description - Resident Liaison Officer (RLO) Location: KT12 and surrounding areas Salary: 32,000- 34,000 per annum, depending on experience We are looking for a proactive and experienced Resident Liaison Officer (RLO) to support projects across KT12 and the surrounding areas. The successful candidate will have excellent communication skills and the ability to build positive relationships with residents, site teams and clients, ensuring works are completed with minimal disruption. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues promptly. Requirements: Previous experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Confidence handling resident queries and complaints. A professional, approachable and customer-focused attitude. Full UK driving licence preferred, depending on project requirements. We are seeking a reliable and organised individual who can manage resident expectations effectively and help deliver a positive resident experience.
09/10/2026
Contract
Job Description - Resident Liaison Officer (RLO) Location: KT12 and surrounding areas Salary: 32,000- 34,000 per annum, depending on experience We are looking for a proactive and experienced Resident Liaison Officer (RLO) to support projects across KT12 and the surrounding areas. The successful candidate will have excellent communication skills and the ability to build positive relationships with residents, site teams and clients, ensuring works are completed with minimal disruption. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues promptly. Requirements: Previous experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Confidence handling resident queries and complaints. A professional, approachable and customer-focused attitude. Full UK driving licence preferred, depending on project requirements. We are seeking a reliable and organised individual who can manage resident expectations effectively and help deliver a positive resident experience.
Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works. A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally will therefore be essential. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Work within delegated authority structures, using sound judgement when dealing with resident issues and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Key Challenges Ensuring consistent, clear and accessible communication with residents, many of whom may be vulnerable or require additional support. Understanding individual resident needs and adapting the approach accordingly. Managing multiple stakeholders across complex projects and different locations. Addressing complaints, concerns and technical queries promptly and sensitively. Maintaining strong relationships with contractors, Housing Associations and internal departments. Balancing operational delivery with a high-quality customer journey. Knowing when issues can be managed under delegated authority and when they need to be escalated. Supporting residents through potentially disruptive energy efficiency works while maintaining trust and confidence. Experience and Qualifications - Essential / Desirable Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy environments. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications. Full UK driving licence. Excellent communication skills - both written and verbal. Confident discussing technical matters with residents and translating complex concepts into simple explanations. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail with the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, local authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience dealing with delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems (e.g. MSD). Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-NW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
09/10/2026
Contract
Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works. A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally will therefore be essential. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Work within delegated authority structures, using sound judgement when dealing with resident issues and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Key Challenges Ensuring consistent, clear and accessible communication with residents, many of whom may be vulnerable or require additional support. Understanding individual resident needs and adapting the approach accordingly. Managing multiple stakeholders across complex projects and different locations. Addressing complaints, concerns and technical queries promptly and sensitively. Maintaining strong relationships with contractors, Housing Associations and internal departments. Balancing operational delivery with a high-quality customer journey. Knowing when issues can be managed under delegated authority and when they need to be escalated. Supporting residents through potentially disruptive energy efficiency works while maintaining trust and confidence. Experience and Qualifications - Essential / Desirable Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy environments. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications. Full UK driving licence. Excellent communication skills - both written and verbal. Confident discussing technical matters with residents and translating complex concepts into simple explanations. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail with the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, local authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience dealing with delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems (e.g. MSD). Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-NW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Resident Liaison Officer - Social Housing Planned Works Based in High Wycombe, Rickmansworth and Chelmsford Full time, temp to perm 22 per hour plus van + fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in High Wycombe, Rickmansworth and Chelmsford. This role is a ongoing temporary position for 6 months minimum. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
08/10/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in High Wycombe, Rickmansworth and Chelmsford Full time, temp to perm 22 per hour plus van + fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in High Wycombe, Rickmansworth and Chelmsford. This role is a ongoing temporary position for 6 months minimum. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.
08/10/2026
Full time
Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.
I am currently in need of 2 Resident Liaison Officers for a London Housing Contractor. The projects they are undertaking are a mixture of internal and external works within various London Councils such as Hackney, Islington, Redbridge, Sutton and Hammersmith as well as private housing association clients. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive basic salary plus vehicle with the position looking to start ASAP but the client is happy to wait if the candidate has a notice period. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
08/10/2026
Full time
I am currently in need of 2 Resident Liaison Officers for a London Housing Contractor. The projects they are undertaking are a mixture of internal and external works within various London Councils such as Hackney, Islington, Redbridge, Sutton and Hammersmith as well as private housing association clients. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive basic salary plus vehicle with the position looking to start ASAP but the client is happy to wait if the candidate has a notice period. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
I'm looking to speak to Resident Liaison Officers for a minimum of 6 months work with a reputable contractor, due to commence in Middlesborough on Monday 19th October. The ideal candidate will have experience working within the social housing sector. Although candidates with Liaison/Customer Service experience may also be considered. The salary on offer is £21.41 per hour (Monday-Friday). Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you.
07/10/2026
Contract
I'm looking to speak to Resident Liaison Officers for a minimum of 6 months work with a reputable contractor, due to commence in Middlesborough on Monday 19th October. The ideal candidate will have experience working within the social housing sector. Although candidates with Liaison/Customer Service experience may also be considered. The salary on offer is £21.41 per hour (Monday-Friday). Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you.
Resident Liaison Officer (RLO) Green Energy & Retrofit Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organisation: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back!
07/10/2026
Full time
Resident Liaison Officer (RLO) Green Energy & Retrofit Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organisation: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back!
Resident Liaison Officer (RLO) SHDF / Decarbonisation Framework Resident Liaison Officer RLO Tenant Liaison Social Housing SHDF Decarbonisation Retrofit Job Title: Resident Liaison Officer (RLO) SHDF Retrofit Framework Location: Base Office: Swindon Patch Coverage: Hampshire, Dorset, Wiltshire, Berkshire & Buckinghamshire Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Temp to Perm (November 2026 Start Permanent Salary: £34,000 per annum upon rollover) Working Hours: Full-Time, 42.5 hours per week (Monday to Friday) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & access to a reliable vehicle. Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with a background supporting social housing planned maintenance or energy efficiency schemes Looking for a high-paying £23.00/hr (Umbrella) temp-to-perm role starting this November, with a seamless transition onto a £34,000 per annum permanent contract We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join an established housing services team based out of Swindon (Ergo Business Park) . You will act as the vital communication bridge between residents, client housing managers, and site delivery teams across a major Social Housing Decarbonisation Fund (SHDF) retrofit rollout. This workstream involves multi-measure decarbonisation upgrades across regional social housing stock specifically focusing on Solar PV installations, Air Source Heat Pumps (ASHP), and energy efficiency retrofits . Why Apply for This Role Temp-to-Perm Career Pathway: Immediate weekly pay with a guaranteed, direct route onto a £34k permanent staff salary. Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) . High-Impact Net-Zero Sector: Gain long-term framework exposure in the expanding SHDF / decarbonisation sector. Fixed Start Date: Target November 2026 onboarding with stable, long-term project backing. Key Responsibilities: Resident Engagement & Communication: Act as the first point of contact for tenants, conducting initial home visits, induction consultations, and explaining planned retrofit works (Solar PV, heat pumps, insulation). Access Management: Work closely with site supervisors and sub-contractors to schedule, confirm, and maintain tenant access for survey teams and installation crews. Vulnerability & Needs Assessment: Identify vulnerable residents, complete home condition assessments, and put tailored support measures in place to minimize disruption during active works. Complaint Resolution & Aftercare: Handle tenant inquiries, manage complaints proactively to resolution, and carry out post-installation satisfaction surveys and handovers. Site Administration: Maintain accurate daily resident contact logs, tracker updates, and site reporting for regional operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Retrofit / SHDF Familiarity: Prior experience working on SHDF, energy efficiency, Solar PV, Air Source Heat Pump (ASHP), or EWI projects is highly advantageous. Mobility & Driving Licence: Full UK Driving Licence and access to a vehicle to cover regional patch visits across Hampshire, Dorset, Wiltshire, Berkshire, and Buckinghamshire when required. Communication Skills: Exceptional interpersonal, conflict resolution, and empathetic customer care skills when working with diverse resident groups. Location: Able to report into the Swindon office hub (Ergo Business Park, SN3 3JW) and travel across assigned regional patches. How to Apply: With onboarding scheduled for November 2026 , CVs are being reviewed immediately. Click APPLY NOW with your updated CV for an immediate screening call.
07/10/2026
Full time
Resident Liaison Officer (RLO) SHDF / Decarbonisation Framework Resident Liaison Officer RLO Tenant Liaison Social Housing SHDF Decarbonisation Retrofit Job Title: Resident Liaison Officer (RLO) SHDF Retrofit Framework Location: Base Office: Swindon Patch Coverage: Hampshire, Dorset, Wiltshire, Berkshire & Buckinghamshire Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Temp to Perm (November 2026 Start Permanent Salary: £34,000 per annum upon rollover) Working Hours: Full-Time, 42.5 hours per week (Monday to Friday) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & access to a reliable vehicle. Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with a background supporting social housing planned maintenance or energy efficiency schemes Looking for a high-paying £23.00/hr (Umbrella) temp-to-perm role starting this November, with a seamless transition onto a £34,000 per annum permanent contract We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join an established housing services team based out of Swindon (Ergo Business Park) . You will act as the vital communication bridge between residents, client housing managers, and site delivery teams across a major Social Housing Decarbonisation Fund (SHDF) retrofit rollout. This workstream involves multi-measure decarbonisation upgrades across regional social housing stock specifically focusing on Solar PV installations, Air Source Heat Pumps (ASHP), and energy efficiency retrofits . Why Apply for This Role Temp-to-Perm Career Pathway: Immediate weekly pay with a guaranteed, direct route onto a £34k permanent staff salary. Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) . High-Impact Net-Zero Sector: Gain long-term framework exposure in the expanding SHDF / decarbonisation sector. Fixed Start Date: Target November 2026 onboarding with stable, long-term project backing. Key Responsibilities: Resident Engagement & Communication: Act as the first point of contact for tenants, conducting initial home visits, induction consultations, and explaining planned retrofit works (Solar PV, heat pumps, insulation). Access Management: Work closely with site supervisors and sub-contractors to schedule, confirm, and maintain tenant access for survey teams and installation crews. Vulnerability & Needs Assessment: Identify vulnerable residents, complete home condition assessments, and put tailored support measures in place to minimize disruption during active works. Complaint Resolution & Aftercare: Handle tenant inquiries, manage complaints proactively to resolution, and carry out post-installation satisfaction surveys and handovers. Site Administration: Maintain accurate daily resident contact logs, tracker updates, and site reporting for regional operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Retrofit / SHDF Familiarity: Prior experience working on SHDF, energy efficiency, Solar PV, Air Source Heat Pump (ASHP), or EWI projects is highly advantageous. Mobility & Driving Licence: Full UK Driving Licence and access to a vehicle to cover regional patch visits across Hampshire, Dorset, Wiltshire, Berkshire, and Buckinghamshire when required. Communication Skills: Exceptional interpersonal, conflict resolution, and empathetic customer care skills when working with diverse resident groups. Location: Able to report into the Swindon office hub (Ergo Business Park, SN3 3JW) and travel across assigned regional patches. How to Apply: With onboarding scheduled for November 2026 , CVs are being reviewed immediately. Click APPLY NOW with your updated CV for an immediate screening call.
We're growing and are seeking a Resident Liaison Officer to join our Capital (Planned Works/Refurbishment) team working across Kent, Essex and Southeast London. This role is key to maintaining our strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, and are willing to travel to our sites across Kent, Essex and Southeast London we'd love to hear from you! £41,253.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9 % of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you . In addition to the above, you will also: Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables. What will you bring as a Resident Liaison Officer? Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate. Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered. Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution. Excellent IT skills including Microsoft (Word and Outlook) A full UK driving licence is essential to undertake the role of Resident Liaison Officer, as is the willingness to travel to our sites across Kent, Essex and South East London. Additional Benefits include: Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regard to this position.
07/10/2026
Full time
We're growing and are seeking a Resident Liaison Officer to join our Capital (Planned Works/Refurbishment) team working across Kent, Essex and Southeast London. This role is key to maintaining our strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, and are willing to travel to our sites across Kent, Essex and Southeast London we'd love to hear from you! £41,253.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9 % of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you . In addition to the above, you will also: Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables. What will you bring as a Resident Liaison Officer? Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate. Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered. Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution. Excellent IT skills including Microsoft (Word and Outlook) A full UK driving licence is essential to undertake the role of Resident Liaison Officer, as is the willingness to travel to our sites across Kent, Essex and South East London. Additional Benefits include: Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regard to this position.
Morgan Sindall Property Services
Billericay, Essex
Trainee Resident Liaison Officer Barleylands, Basildon £24,500 per annum Fixed Term Contract for 6 months, Full Time (40 hours per week) We are looking to recruit a Trainee Resident Liaison Officer to join our Basildon Planned contract, based at our Basildon Office, Essex. About the Role Working to deliver the best quality service, you'll deliver first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You'll shadow an RLO on all visits, to observe and eventually learn the procedures, visiting residents in their homes throughout the duration of the works. You'll assist in logging any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome. You'll keep manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary, communicating with residents and clients throughout the works program, promoting a safeguarding culture within Morgan Sindall. About You You'll be a strong communicator, able to communicate very confidently both verbally and in writing with excellent knowledge of Microsoft Office programmes. Previous experience in project administration is preferred You must have a Full UK Driving License to be successful in this role. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
07/10/2026
Full time
Trainee Resident Liaison Officer Barleylands, Basildon £24,500 per annum Fixed Term Contract for 6 months, Full Time (40 hours per week) We are looking to recruit a Trainee Resident Liaison Officer to join our Basildon Planned contract, based at our Basildon Office, Essex. About the Role Working to deliver the best quality service, you'll deliver first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You'll shadow an RLO on all visits, to observe and eventually learn the procedures, visiting residents in their homes throughout the duration of the works. You'll assist in logging any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome. You'll keep manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary, communicating with residents and clients throughout the works program, promoting a safeguarding culture within Morgan Sindall. About You You'll be a strong communicator, able to communicate very confidently both verbally and in writing with excellent knowledge of Microsoft Office programmes. Previous experience in project administration is preferred You must have a Full UK Driving License to be successful in this role. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Temporary Role Full Time 40 hours FTC until 31 March 2027 Are you passionate about delivering exceptional customer service and making a real difference in local communities? We're looking for a proactive and people-focused Resident Liaison Officer to join our refurbishment team and become the trusted link between residents, clients, and project teams. In this rewarding role, you'll guide residents through refurbishment works, providing outstanding communication, support, and reassurance at every stage of their journey. You'll organise resident engagement activities, manage customer enquiries, resolve concerns, and help achieve industry-leading satisfaction levels. We're seeking a confident communicator with strong organisational skills, customer care experience, and a passion for building positive relationships. Knowledge of housing refurbishment, CRM systems, and Microsoft Office applications would be advantageous.If you thrive in a fast-paced environment, enjoy engaging with people, and want to contribute to successful projects that improve homes and communities, we'd love to hear from you. Apply today and make a lasting impact. Benefits Holidays - 26 days + ability to purchaseadditional holiday (Pro-rated) Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistanceprogramme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourageand value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
06/10/2026
Full time
Temporary Role Full Time 40 hours FTC until 31 March 2027 Are you passionate about delivering exceptional customer service and making a real difference in local communities? We're looking for a proactive and people-focused Resident Liaison Officer to join our refurbishment team and become the trusted link between residents, clients, and project teams. In this rewarding role, you'll guide residents through refurbishment works, providing outstanding communication, support, and reassurance at every stage of their journey. You'll organise resident engagement activities, manage customer enquiries, resolve concerns, and help achieve industry-leading satisfaction levels. We're seeking a confident communicator with strong organisational skills, customer care experience, and a passion for building positive relationships. Knowledge of housing refurbishment, CRM systems, and Microsoft Office applications would be advantageous.If you thrive in a fast-paced environment, enjoy engaging with people, and want to contribute to successful projects that improve homes and communities, we'd love to hear from you. Apply today and make a lasting impact. Benefits Holidays - 26 days + ability to purchaseadditional holiday (Pro-rated) Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistanceprogramme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourageand value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Our client is a main contractor who specialise in recladding projects throughout London and surrounding areas. We are assisting them in their search for a Resident Liaison Officer (RLO) for a £30m project involving 4 high-rise blocks with M&E infrastructure, recladding and remedial works. This is one of many major projects being developed by the business, offering the successful candidate the opportunity to join a contractor with a strong pipeline of work coming up in North London. The successful candidate for this role will be responsible for acting as the first point of contact for residents, keeping them updated on project progress and resolving queries and complaints. You must work closely with the project and site management team, maintain accurate records of resident interactions and coordinate resident access safely. To be considered for this role, you must have previous experience as a Resident Liaison Officer on recladding or remedial projects, along with strong customer service and communication skills and the ability to manage resident expectations. This is a fantastic opportunity to join a highly respected contractor with a healthy pipeline of work. If you're interested, please apply now.
06/10/2026
Contract
Our client is a main contractor who specialise in recladding projects throughout London and surrounding areas. We are assisting them in their search for a Resident Liaison Officer (RLO) for a £30m project involving 4 high-rise blocks with M&E infrastructure, recladding and remedial works. This is one of many major projects being developed by the business, offering the successful candidate the opportunity to join a contractor with a strong pipeline of work coming up in North London. The successful candidate for this role will be responsible for acting as the first point of contact for residents, keeping them updated on project progress and resolving queries and complaints. You must work closely with the project and site management team, maintain accurate records of resident interactions and coordinate resident access safely. To be considered for this role, you must have previous experience as a Resident Liaison Officer on recladding or remedial projects, along with strong customer service and communication skills and the ability to manage resident expectations. This is a fantastic opportunity to join a highly respected contractor with a healthy pipeline of work. If you're interested, please apply now.
Customer service and Admin experience (not necessarily previous RLO experience). Full driving licence. Temp to perm opportunity for the right Candidate To start at the end of October PAYE rate plus can claim mileage or fares
06/10/2026
Seasonal
Customer service and Admin experience (not necessarily previous RLO experience). Full driving licence. Temp to perm opportunity for the right Candidate To start at the end of October PAYE rate plus can claim mileage or fares
BDS Recruitment are seeking an experienced Resident Liaison Officer to work with a Housing Association in Crewe. Main duties include but are not limited too; Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners Maximise income, and reduce debt, in defined customer areas. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. The ideal candidate will have; Experience in a similar role from a Housing background Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Experience of working in a climate of legislative and organisational change. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Hours- Monday- Friday 9am- 5m Pay rate- £21.38ph PAYE- £27.75ph UMBRELLA Temp ongoing to start ASAP for around 6 months but could extend following this YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
05/10/2026
Contract
BDS Recruitment are seeking an experienced Resident Liaison Officer to work with a Housing Association in Crewe. Main duties include but are not limited too; Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners Maximise income, and reduce debt, in defined customer areas. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. The ideal candidate will have; Experience in a similar role from a Housing background Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Experience of working in a climate of legislative and organisational change. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Hours- Monday- Friday 9am- 5m Pay rate- £21.38ph PAYE- £27.75ph UMBRELLA Temp ongoing to start ASAP for around 6 months but could extend following this YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
Resident Liaison Officer Salary: Up to £34,000 per annum Location: West Midlands, Coleshill A well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you ll be the main point of contact for residents ensuring they are well-informed, respected, and supported at every stage. You ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people s day-to-day lives. What will you deliver? Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout Provide information, advice, and support before, during and after works take place Work closely with Site and Project Managers to help coordinate access, programme updates and logistics Maintain accurate records of communications, access issues, complaints and resolutions Ensure vulnerable residents are identified and provided with appropriate support measures Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys Respond promptly and professionally to queries, feedback and complaints, escalating where necessary Ensure all documentation, resident packs and correspondence are up to date and compliant Support the wider team in delivering a respectful, resident-first approach across all works Who are you? You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position, such as housing officer, lettings support, or customer service within housing or construction You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism You re confident working independently and managing multiple tasks and stakeholders You are organised, detail-focused, and confident maintaining records and handling sensitive information You understand the needs of residents in social housing and are committed to delivering high standards of service A full UK driving licence is preferred What can we offer you? Salary of up to £34,000 per annum 24 days annual leave, plus public holidays Life cover equivalent to 2x annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme and holiday purchase options Two corporate social responsibility days per year A broad range of learning and development opportunities, including professional qualifications and support programmes A supportive working culture and access to employee assistance resources
02/10/2026
Full time
Resident Liaison Officer Salary: Up to £34,000 per annum Location: West Midlands, Coleshill A well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you ll be the main point of contact for residents ensuring they are well-informed, respected, and supported at every stage. You ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people s day-to-day lives. What will you deliver? Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout Provide information, advice, and support before, during and after works take place Work closely with Site and Project Managers to help coordinate access, programme updates and logistics Maintain accurate records of communications, access issues, complaints and resolutions Ensure vulnerable residents are identified and provided with appropriate support measures Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys Respond promptly and professionally to queries, feedback and complaints, escalating where necessary Ensure all documentation, resident packs and correspondence are up to date and compliant Support the wider team in delivering a respectful, resident-first approach across all works Who are you? You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position, such as housing officer, lettings support, or customer service within housing or construction You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism You re confident working independently and managing multiple tasks and stakeholders You are organised, detail-focused, and confident maintaining records and handling sensitive information You understand the needs of residents in social housing and are committed to delivering high standards of service A full UK driving licence is preferred What can we offer you? Salary of up to £34,000 per annum 24 days annual leave, plus public holidays Life cover equivalent to 2x annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme and holiday purchase options Two corporate social responsibility days per year A broad range of learning and development opportunities, including professional qualifications and support programmes A supportive working culture and access to employee assistance resources
Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-35k+ car allowance ( 4000 per annum) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
02/10/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-35k+ car allowance ( 4000 per annum) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
