118 jobs found

Job Title: Temporary Tenant Liaison Officer Location: Glasgow Harbour Contract Type: Temporary Duration: 3 months Start Date: Immediate start available Working Hours: Full-time, Monday to Friday - 07:30am - 4:30pm About the Role We are seeking a Tenant Liaison Officer on a temporary basis to support the construction team at a housing development in Glasgow . The successful candidate will be the key point of contact between the site team and residents, helping to ensure effective communication, minimise disruption and maintain positive relationships throughout the works. Key Responsibilities Act as the main liaison between tenants/residents and the site team. Provide clear, timely updates about upcoming works, timelines and any access requirements. Arrange and attend tenant meetings (individual and group) to explain the scope of works and address any concerns. Respond promptly and empathetically to tenant queries, feedback or complaints. Maintain accurate records of all communication and engagement with residents. Distribute written communications (letters, notices, leaflets) outlining key information and schedules. Offer additional support to vulnerable tenants and ensure their needs are considered. Liaise closely with site managers, subcontractors and housing representatives to coordinate access and minimise inconvenience. Assist in tracking resident satisfaction and follow up on any post-completion issues or snagging. Candidate Requirements Previous experience in a similar role, ideally within construction, housing, or property services (e.g. Tenant Liaison Officer, Resident Liaison Officer or Housing Officer). Excellent interpersonal and communication skills, both written and verbal. Ability to handle difficult conversations with tact, empathy and professionalism. Well-organised with strong administrative skills and attention to detail. Capable of working independently and collaboratively as part of a wider team. Full UK driving licence and access to transport (if required). Desirable Attributes Experience working on occupied housing developments or refurbishment projects. A good understanding of construction site processes and health & safety. Disclosure Scotland certificate (or willingness to apply if required). Rate of Pay Competitive hourly or day rate, depending on experience. Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.

Contracts Manager Based in Cannock 68K + Car Allowance or Company Car + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contracts Manager to deliver Planned Works to tenanted Social Housing properties in Cannock. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 68,000 + Car/Allowance + Benefits. Please apply online now or call Mia on (phone number removed).

About us A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. About this role Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that. Job Purpose Proactive Seeks out opportunities to improve customer service in every interaction Conscientious Persists with challenging issues to get things done Collaborative Works to support both internal and external stakeholders to ensure positive outcomes Transparent Is the eyes and ears of RGE and our customers Main duties and responsibilities As an RLO within the Customer Care team you will: Arranging and booking appointments/visits to properties Correspondence regarding access and resident concerns including home visits. Calling through booked appointments to confirm Build strong relationships with residents Coordinate between residents and office Attend meetings & presentations for residents where required Ensure information on vulnerable residents or those posing a risk is communicated in line with policy Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office Maintain effective communication channels with residents and office staff Work with SMT and the Contracts team to drive forward the company s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture Experience & Skills Demonstrable previous experience working within Social Housing/Council Residential property management A calm, confident and adaptable communicator both in person, in writing and on the phone Strong face to face customer service experience Ability to engage effectively with diverse communities Equally happy working independently or as part of a team Highly proactive with a track Excellent time management and organisational skills Ability to handle a busy workload, under pressure and to strict deadlines Good general IT skills A full UK driving licence Salary & Benefits Competitive salary relative to experience (PAYE) 23 days holiday per year, rising to 25 days after two years of employment Buy and sell holiday scheme Access to a pension scheme Time and a half rate for evening and Saturday working hours Flexible working approach upon agreement Amazing in-house training programme. E- learning platforms available. Development review and progression opportunities. Employee wellbeing programme Casual dress, company social events, on-site parking

Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time

Resident Liaison Officer Covering areas in and around Swindon 31-33k plus 4k car allowance permanent role must have own vehicle and 1 year exp as RLO As this is a brand new contract, new team etc we need someone experienced as RLO already Ideally planned works but open Must be comfortable with travel as this is looking after circa 1400 properties Net Zero works so if someone has experience of this that would be great (not a necessity however) Job Title: Resident Liaison Officer Location: Swindon Salary: 31,000- 33,000 per annum + 4k Car Allowance Sector: Social Housing Resident Liaison Officer About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in SWINDON . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE SEND ALL CVS DIRECTLY

Speaking to Residents, and going through cost saving works being offered to them. Must have previous experience of a Resident Liaision Officer or a Tenant Liaison officer. Must drive and own car as the sites are scattered. Candidates must have a valid Valid ID & Right to Work in the UK. If you have any further questions regarding this posting, please feel free to call us on (phone number removed). Job Type: Full-time

Job Title: Housing Officer (Part-time) Location: Harlow Salary: £18,062 - £18,969 per annum Job type: Part Time, permanent Job description Working hours: 18.75 hours per week (banking 15 minutes towards the shut down between Christmas and New Year) Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment? Harlow Housing Service is moving forward and as a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch. You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as: Breaches of tenancy conditions Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties Consultation and liaison for Improvement programmes Managing our estates through regular inspection and co-ordinating responses and actions Dealing with resident requests for alterations in their home The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. With clear understanding of current Housing Legislation as well as experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required. You will possess good communication skills, administration and IT skills, demonstrating an ability to work within a busy and demanding environment. With experience of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a car or other satisfactory means of transport is required for this post. For an informal discussion about this role please contact Emmanuel Nortey, Estates and Tenancy Team Leader Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities. Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Trainee Housing Officer, Sheltered Housing Officer, Housing Officer (Council), Supported Housing Officer, Neighbourhood Housing Officer, Private Sector Housing Officer, Assistant Housing Officer, Housing Policy Officer, Housing Benefit Officer, Tenancy Support Officer will also be considered for this role.

If you have experience as a Resident Liaison Officer within the construction, property or social housing sectors this role could be ideal. You must possess excellent admin and customer services skills and be extremely organised. For this role you will need to be a car driver.

Good Afternoon, I am currently representing Newham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Liaison Team Leader this role will be: Min 3 days in office E16 2QU The right candidate will: To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment. To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team. To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met. To work towards delivering a top performance culture, where the customer voice is central. Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning. To take responsibility for managing first line escalation customer enquiries including some formal complaints. We require the following: Knowledge of relevant Housing Law and experience of practical application of legislation and good practice. Experience of managing dispersed teams successfully against a range of key performance indicators. Knowledge of multiple housing tenures, including, leaseholder, temporary housing, secure, fixed term and introductory tenancies. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,

Are you an experienced RLO based in London looking for their next long term freelance contract? We are working with a specialist contractor to find an Resident Liaison officer to work as part of a team that will deliver a relcad/refurb project for the next 12 months. Duties: Act as the primary point of contact for residents, addressing their concerns and queries promptly and effectively. Proactively communicate project updates, planned works, and potential disruptions to residents. Organise and attend regular resident meetings, providing updates and opportunities for feedback. Resolve complaints and disputes fairly and efficiently, seeking to find amicable solutions. Maintain accurate records of resident interactions, concerns, and resolutions. Work closely with the project team to identify and mitigate potential sources of disruption to residents. Promote positive relationships between the project and the local community. Contribute to community engagement activities to build trust and understanding. Requirements: Proven experience in a resident liaison or similar customer-facing role, ideally within the construction industry. Excellent communication and interpersonal skills with the ability to build rapport and trust. Strong problem-solving and conflict-resolution skills. Excellent organisational and administrative skills, with the ability to maintain accurate records. A proactive and positive approach to community engagement. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Resident Liaison Officer / Customer Support Representative 26-30k + company car and fuel card or a car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Kent during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, which may take place at head office or a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as an RLO is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in South Derbyshire on a Planned maintenance contract This role is fixed term contract for 6 months. Offering a competitive salary of up to 33,000 + company car and benefits Working on a planned maintenance contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to South Derbyshire Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

MMP Consultancy are looking to recruit a Resident Liaison Officer in Merton. This will be on a temporary ongoing role. Pay Rate: 25.38 Per Hour Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer or Coordinator Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

My client who is a large social housing contractor has now a position for a tenant liaison officer within the Swadlincote area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel) Access to a vehicle and full UK Driving licence

Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week Salary: £32,513 £36,125 per annum We have an exciting opportunity for a customer-focused professional to bring their skills and experience to our dedicated team. In this role, you ll take responsibility for a neighbourhood patch, acting as the main point of contact for residents on tenancy matters. You ll address issues such as antisocial behaviour, tenancy breaches, and complex customer concerns, working closely with colleagues and partner agencies to safeguard residents and build safe, well-managed communities. From preparing and serving legal notices to attending court, you ll take a proactive approach to resolving problems and delivering support. You ll also manage tenancy sign-ups, changes, and successions, identify ways to improve local estates, and keep your knowledge of housing legislation up to date to ensure compliance and best practice. We re looking for someone with - Experience of working in a customer service or customer-facing role. - Excellent verbal and written communication skills, with the ability to build positive relationships. - The ability to work independently and as part of a team. - Good IT skills. - GCSE Grade C/Level 4 or equivalent in English and Maths. - A full driving licence and access to a car for travel between sites. You will also be required to have an enhanced criminal record (DBS) check, which we will pay for. We re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including - 27 days holiday per year plus bank holiday (pro rata for part time colleagues). - Buy and sell holiday scheme. - Cross organisational bonus scheme. - Up to 12% pension contribution. - Life assurance cover. - Funded health cash plan or subsidised private medical insurance. - Discount vouchers. - Enhanced family leave. - Range of special leave. The closing date for this vacancy is 23rd May 2025. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job. Other organisations may call this role Tenancy and Community Officer, Housing and Neighbourhood Services Advisor, Resident Liaison and Support Officer, Tenancy Management Specialist, Community Housing Officer, Neighbourhood Services Co-ordinator, Housing Engagement and Support Officer, Tenancy Support and Enforcement Officer, Community Relations and Housing Advisor, or Estate Services and Tenancy Officer. All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30. So, if you re ready to take the next step in your housing career and join us as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Main purpose of position: The Tenancy Auditor will be required to liaise with residents undertaking basic assessments of social housing properties owned by Luton Borough Council. The post holder will also be responsible for reviewing the tenancy records, auditing who is living in the accommodation compared to our records and other factors such as but not limited to; the condition of property including gardens, assessing if the tenancy conditions are being adhered to, any unauthorised alterations, hoarding, mould, if repairs been reported. As a Tenancy Audit Officer, you will be expected to: visit/work with households in and around Luton Undertake assessments Ensure all findings are reported and noted as necessary Skills and Experience: Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Demonstrable knowledge of Housing legislation, Housing Act 1996, parts VI and VII, as amended A good understanding and awareness of housing issues and homelessness issues NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering Brent and surrounding areas Full-time, permanent Salary 35,000 - 40,000 plus car allowance We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!

Job Title: Customer Liaison Officer Location: Birmingham Contract: Temp to Perm Pay Rate: £17 £18 per hour About the Role We are currently seeking a proactive and customer-focused Customer Liaison Officer to join our team on a contract based in Birmingham. As a key point of contact between residents and the site team, you ll play a vital role in ensuring clear communication, resolving concerns, and maintaining high levels of customer satisfaction throughout project works. You Bring: Experience in a customer-facing role, ideally within housing, construction, or facilities environments Strong communication and interpersonal skills The ability to manage queries and complaints professionally and efficiently A proactive and empathetic approach to customer service Organisational skills and attention to detail They Offer: Competitive hourly rate of £17 £18 The opportunity to join a supportive and professional team A role that makes a genuine difference in customer experience and community engagement How to Apply Are you a confident and compassionate communicator looking for a rewarding role in customer service? We d love to hear from you! Apply below. Not what you re looking for? Call Alex Markham-Randall on (phone number removed) for more opportunities.

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client, a contractor based in Leeds, are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Leeds, and they are carrying out a planned works programme across Yorkshire. Works are being carried out to occupied properties and include external refurbishment. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in Alton on a retrofit contract for 11 months Offering a competitive salary of up to 35,000 + company van and benefits Working on a planned maintenance and retrofit contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to Alton and surrounding areas Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.