We are currently recruiting for a Customer Liaison Office TLO/CLO to work for a well-established construction business. This a permanent role and is a great opportunity for someone looking to further their career in customer care. The role involves working in and around Coventry and the surrounding areas. Working as an experienced TLO / RLO for a leading construction company, reporting to site management, your main role will be to implement and co-ordinate the on-site liaison function before, during and after major refurbishment works programmes, ensuring full customer satisfaction. We are looking for someone who has great Customer Service skills and a basic understanding of construction in social housing. This is a fast-paced role and the ability to work under pressure is essential. The ideal candidate will have a background in social housing tenancy or have worked within a housing department for a Local Authority or a strong customer facing background. Requirements: Full UK drivers licence Basic understanding of construction projects in social housing Excellent organisational skills Ability to work to tight deadlines Excellent communication skills Local Authority or Social Housing customer experience. CSCS cards preferred. Also essential is a calm, friendly personality, experience of dealing with Residents on a day-to-day basis and self-motivation. Job Type: Full-time Pay: £24,000.00-£32,000.00 per year
Mar 14, 2025
Full time
We are currently recruiting for a Customer Liaison Office TLO/CLO to work for a well-established construction business. This a permanent role and is a great opportunity for someone looking to further their career in customer care. The role involves working in and around Coventry and the surrounding areas. Working as an experienced TLO / RLO for a leading construction company, reporting to site management, your main role will be to implement and co-ordinate the on-site liaison function before, during and after major refurbishment works programmes, ensuring full customer satisfaction. We are looking for someone who has great Customer Service skills and a basic understanding of construction in social housing. This is a fast-paced role and the ability to work under pressure is essential. The ideal candidate will have a background in social housing tenancy or have worked within a housing department for a Local Authority or a strong customer facing background. Requirements: Full UK drivers licence Basic understanding of construction projects in social housing Excellent organisational skills Ability to work to tight deadlines Excellent communication skills Local Authority or Social Housing customer experience. CSCS cards preferred. Also essential is a calm, friendly personality, experience of dealing with Residents on a day-to-day basis and self-motivation. Job Type: Full-time Pay: £24,000.00-£32,000.00 per year
Job Summary We are looking for an enthusiastic Resident Liaison Officer for South Glamorgan, Wales. The Resident Liaison Officer (RLO) plays a vital role in ensuring a positive customer experience during external and internal upgrade works. You will act as the primary point of contact for residents, providing information, support, and addressing any concerns that may arise. This is a fixed term contract that ends in October 2025 with potential for extension based on project requirements and candidate s performance. Key Responsibilities You will be responsible for a wide range of tasks including, but not limited to: • Resident Engagement: Build strong relationships with residents, providing timely information and support throughout the upgrade process • Communication: Effectively communicate with residents, clients, and area TMOs to ensure smooth project coordination • Complaint Management: Address and resolve resident complaints promptly and professionally • Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement • Project Support: Provide support to the production team during decanting and handover processes • Relationship Building: Establish and maintain positive relationships with residents, contractors, and other stakeholders Job Requirements • Proven experience as a Resident Liaison Officer on construction sites • Excellent communication and interpersonal skills • Strong organisational and time management abilities • Exceptional customer service skills • Ability to work effectively under pressure and meet deadlines • Valid CSCS Card and First Aid Certificate (preferred) Skills Required • Communication: Ability to communicate effectively with individuals from diverse backgrounds and at all levels • Relationship Building: Skill in establishing and maintaining positive relationships with residents, contractors, and stakeholders • Problem-Solving: Ability to identify and resolve issues promptly and efficiently • Customer Service: Commitment to providing exceptional customer service and building trust with residents • Organisation: Strong organisational skills to manage multiple tasks and prioritise effectively • Adaptability: Flexibility to adapt to changing project requirements and resident needs OUR DIVERSITY, EQUALITY AND INCLUSION STATEMENT At Surefire Management Services LTD, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential. We believe that our differences make us stronger, and we actively seek to build a team that reflects the diverse communities we serve. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic. Together, we strive to create a culture of belonging where every employee can thrive and contribute to our shared success.
Mar 14, 2025
Seasonal
Job Summary We are looking for an enthusiastic Resident Liaison Officer for South Glamorgan, Wales. The Resident Liaison Officer (RLO) plays a vital role in ensuring a positive customer experience during external and internal upgrade works. You will act as the primary point of contact for residents, providing information, support, and addressing any concerns that may arise. This is a fixed term contract that ends in October 2025 with potential for extension based on project requirements and candidate s performance. Key Responsibilities You will be responsible for a wide range of tasks including, but not limited to: • Resident Engagement: Build strong relationships with residents, providing timely information and support throughout the upgrade process • Communication: Effectively communicate with residents, clients, and area TMOs to ensure smooth project coordination • Complaint Management: Address and resolve resident complaints promptly and professionally • Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement • Project Support: Provide support to the production team during decanting and handover processes • Relationship Building: Establish and maintain positive relationships with residents, contractors, and other stakeholders Job Requirements • Proven experience as a Resident Liaison Officer on construction sites • Excellent communication and interpersonal skills • Strong organisational and time management abilities • Exceptional customer service skills • Ability to work effectively under pressure and meet deadlines • Valid CSCS Card and First Aid Certificate (preferred) Skills Required • Communication: Ability to communicate effectively with individuals from diverse backgrounds and at all levels • Relationship Building: Skill in establishing and maintaining positive relationships with residents, contractors, and stakeholders • Problem-Solving: Ability to identify and resolve issues promptly and efficiently • Customer Service: Commitment to providing exceptional customer service and building trust with residents • Organisation: Strong organisational skills to manage multiple tasks and prioritise effectively • Adaptability: Flexibility to adapt to changing project requirements and resident needs OUR DIVERSITY, EQUALITY AND INCLUSION STATEMENT At Surefire Management Services LTD, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential. We believe that our differences make us stronger, and we actively seek to build a team that reflects the diverse communities we serve. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic. Together, we strive to create a culture of belonging where every employee can thrive and contribute to our shared success.
Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis, working on retrofit and decarbonisation schemes across the North West, as well as traditional social housing works including kitchens & bathrooms, windows & doors, re-roofing etc. Locations of work are: Bolton, Preston, Manchester and Liverpool. The company will aim to keep you as close to home as possible, but some travel across the North West will be required. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within Social Housing ideally working in a similar role as a Resident Liaison Officer previously. You must also have a full driving licence and ideally hold a current CSCS Card. The salary is 30k plus 4k car allowance and mileage To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Mar 13, 2025
Full time
Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis, working on retrofit and decarbonisation schemes across the North West, as well as traditional social housing works including kitchens & bathrooms, windows & doors, re-roofing etc. Locations of work are: Bolton, Preston, Manchester and Liverpool. The company will aim to keep you as close to home as possible, but some travel across the North West will be required. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within Social Housing ideally working in a similar role as a Resident Liaison Officer previously. You must also have a full driving licence and ideally hold a current CSCS Card. The salary is 30k plus 4k car allowance and mileage To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Our client is currently seeking a Resident Liaison Officer to oversee a social housing project in London on a fourteen-week contract. Your role will involve building positive relationships with residents, ensuring they receive information and support throughout refurbishment. You will be responsible for minimising dissatisfaction, addressing complaints, and resolving queries promptly and efficiently. Chosen candidate must have previous experience in a similar role and it would be beneficial to have worked within public sector. Key Tasks Full, clean driving licence and access to own vehicle Supporting the preparation of programme reports Visiting refurbished properties with prospective tenants and advising them on completion dates Attending company inductions and events Developing relationships with tenants and ensuring they understand the schedule of works Liaising with neighbourhood housing associations to establish strong working relationships
Mar 11, 2025
Seasonal
Our client is currently seeking a Resident Liaison Officer to oversee a social housing project in London on a fourteen-week contract. Your role will involve building positive relationships with residents, ensuring they receive information and support throughout refurbishment. You will be responsible for minimising dissatisfaction, addressing complaints, and resolving queries promptly and efficiently. Chosen candidate must have previous experience in a similar role and it would be beneficial to have worked within public sector. Key Tasks Full, clean driving licence and access to own vehicle Supporting the preparation of programme reports Visiting refurbished properties with prospective tenants and advising them on completion dates Attending company inductions and events Developing relationships with tenants and ensuring they understand the schedule of works Liaising with neighbourhood housing associations to establish strong working relationships
Resident Liaison Officer (RLO) - Kitchen & Bathroom Programmes - South East London - £14.09 - £18.59/hr + Mileage Expenses Are you a people-person with excellent communication skills and a passion for community engagement Do you want to play a vital role in improving residents' homes in South East London If so, we want to hear from you! We're seeking a dedicated and empathetic Resident Liaison Officer (RLO) to join our team, supporting the smooth delivery of kitchen and bathroom refurbishment programmes across South East London. This is a fantastic opportunity to make a real difference to residents' lives by ensuring they are informed, supported, and have a positive experience throughout the improvement process. Your Role: You'll be the key point of contact for residents during kitchen and bathroom upgrades, providing clear information, addressing concerns, and ensuring a smooth and efficient process. This role requires excellent communication, empathy, and the ability to build strong relationships with residents from diverse backgrounds. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom refurbishment projects. Provide clear and accurate information about the programme, including schedules, processes, and potential disruptions. Conduct pre-works visits, explain the process and answer any questions. Address resident queries and concerns promptly and professionally. Schedule and coordinate resident appointments with contractors. Provide support to vulnerable residents, ensuring their needs are met. Maintain accurate records of resident interactions and feedback. Liaise with contractors, site managers, and other stakeholders to ensure effective communication and project delivery. Proactively identify and resolve potential issues to minimise disruption to residents. What You'll Bring: Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Ability to build rapport and trust with residents from diverse backgrounds. Strong organisational and time-management skills. Ability to work independently and as part of a team. Valid UK Driving Licence and access to a vehicle. Experience in customer service, community engagement, or social housing is desirable. What We Offer: Competitive hourly rate: £14.09 - £18.59 per hour (depending on experience). Mileage expenses paid. Opportunity to make a positive impact on the community. Valuable experience in the social housing sector. Ready to Make a Difference Apply Now! Sources and related content
Mar 07, 2025
Full time
Resident Liaison Officer (RLO) - Kitchen & Bathroom Programmes - South East London - £14.09 - £18.59/hr + Mileage Expenses Are you a people-person with excellent communication skills and a passion for community engagement Do you want to play a vital role in improving residents' homes in South East London If so, we want to hear from you! We're seeking a dedicated and empathetic Resident Liaison Officer (RLO) to join our team, supporting the smooth delivery of kitchen and bathroom refurbishment programmes across South East London. This is a fantastic opportunity to make a real difference to residents' lives by ensuring they are informed, supported, and have a positive experience throughout the improvement process. Your Role: You'll be the key point of contact for residents during kitchen and bathroom upgrades, providing clear information, addressing concerns, and ensuring a smooth and efficient process. This role requires excellent communication, empathy, and the ability to build strong relationships with residents from diverse backgrounds. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom refurbishment projects. Provide clear and accurate information about the programme, including schedules, processes, and potential disruptions. Conduct pre-works visits, explain the process and answer any questions. Address resident queries and concerns promptly and professionally. Schedule and coordinate resident appointments with contractors. Provide support to vulnerable residents, ensuring their needs are met. Maintain accurate records of resident interactions and feedback. Liaise with contractors, site managers, and other stakeholders to ensure effective communication and project delivery. Proactively identify and resolve potential issues to minimise disruption to residents. What You'll Bring: Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Ability to build rapport and trust with residents from diverse backgrounds. Strong organisational and time-management skills. Ability to work independently and as part of a team. Valid UK Driving Licence and access to a vehicle. Experience in customer service, community engagement, or social housing is desirable. What We Offer: Competitive hourly rate: £14.09 - £18.59 per hour (depending on experience). Mileage expenses paid. Opportunity to make a positive impact on the community. Valuable experience in the social housing sector. Ready to Make a Difference Apply Now! Sources and related content
We are seeking a highly motivated and experienced Residential Liaison Officer to join our client team. The successful candidate will be responsible for managing the relationship between our organization and the residents of our residential properties. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a passion for customer service. Key Responsibilities: Act as the primary point of contact between our organization and the residents of our residential properties. Respond to resident inquiries and complaints in a timely and professional manner. Work closely with our maintenance team to ensure that all maintenance requests are addressed promptly and efficiently. Develop and maintain positive relationships with residents to ensure their satisfaction with our services. Conduct regular inspections of our residential properties to identify any issues that need to be addressed. Work with our marketing team to develop and implement marketing strategies to attract new residents. Collaborate with other departments within our organization to ensure that our residential properties are well-maintained and meet the needs of our residents. Qualifications and Skills : Bachelor's degree in a related field or equivalent experience. Excellent communication and interpersonal skills. Strong sense of empathy and customer service. Ability to work independently and as part of a team. Strong organizational and time management skills. Proficiency in Microsoft Office and other relevant software.
Mar 06, 2025
Full time
We are seeking a highly motivated and experienced Residential Liaison Officer to join our client team. The successful candidate will be responsible for managing the relationship between our organization and the residents of our residential properties. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a passion for customer service. Key Responsibilities: Act as the primary point of contact between our organization and the residents of our residential properties. Respond to resident inquiries and complaints in a timely and professional manner. Work closely with our maintenance team to ensure that all maintenance requests are addressed promptly and efficiently. Develop and maintain positive relationships with residents to ensure their satisfaction with our services. Conduct regular inspections of our residential properties to identify any issues that need to be addressed. Work with our marketing team to develop and implement marketing strategies to attract new residents. Collaborate with other departments within our organization to ensure that our residential properties are well-maintained and meet the needs of our residents. Qualifications and Skills : Bachelor's degree in a related field or equivalent experience. Excellent communication and interpersonal skills. Strong sense of empathy and customer service. Ability to work independently and as part of a team. Strong organizational and time management skills. Proficiency in Microsoft Office and other relevant software.
Resident Liaison Officer - Alton, Hampshire FTC We are looking for a committed and enthusiastic Resident Liaison Officer to join a lead main contractor in the social housing sector, serving Alton and the surrounding arear. As a crucial intermediary between the site team, residents, and clients, you will be instrumental in our decarbonisation project. This initiative aims to assist the client in achieving their net zero goals. So having some knowledge of decarbonisation and retrofit processes would be advantageous for this role! Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months + Occupied refurbishment and decarbonisation knowledge is also a must Strong health and safety knowledge Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Driving license is required How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Mar 05, 2025
Full time
Resident Liaison Officer - Alton, Hampshire FTC We are looking for a committed and enthusiastic Resident Liaison Officer to join a lead main contractor in the social housing sector, serving Alton and the surrounding arear. As a crucial intermediary between the site team, residents, and clients, you will be instrumental in our decarbonisation project. This initiative aims to assist the client in achieving their net zero goals. So having some knowledge of decarbonisation and retrofit processes would be advantageous for this role! Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months + Occupied refurbishment and decarbonisation knowledge is also a must Strong health and safety knowledge Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Driving license is required How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Estate Manager Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.03 per hour PAYE / 27.36 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 04, 2025
Contract
Estate Manager Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.03 per hour PAYE / 27.36 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Red Snapper Recruitment are recruiting for a Home Ownership Assistant on behalf of our client based in Birmingham The candidate is required to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing the information systems, assisting in dealing with customer enquiries, handling post, and issuing documentation. This is a full-time role on a temporary 3-month contract (Ongoing) at 13.20 / hour Main Duties and Responsibilities: To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met. To assist in the implementation of the council's policies and procedures. Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate. To assist Home Ownership Officers in visiting customers in their own homes and attending residents' meetings. To assist at the Leasehold Liaison Board meetings, taking minutes as required. Use of the BCC's computer systems including the input, interrogation, validation, and amendment of data. To analyse customer accounts and relay this information to customers and their agents/representatives. To assist in the process of progressing and responding to queries relating to service charges, ground rent accounts and arrears collection, major works invoices, major works arrears and right to buy applications. To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries. To liaise with solicitors, mortgage lenders and other agencies with regards to sales information. To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major works invoices are issued in a timely manner Person Specification: You possess a car and clean driving license Experience of working in a team and an understanding of the needs of teamwork. Experience of working with customers, dealing sensitively with customer concerns, investigating and effectively resolving their queries. Effective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment The ability to create, inspect, amend and interrogate data on a computer system The ability to create and maintain office systems The ability to interpret records and translate information in a way that meets customer needs The ability to communicate effectively in writing and verbally Ability to work on own initiative and prioritise between conflicting demands Excellent customer service skills An understanding of the BCC's values and how they can be used to improve Home Ownership services. If this role is of interest, please apply by sending your CV TODAY! If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay 75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer
Feb 28, 2025
Seasonal
Red Snapper Recruitment are recruiting for a Home Ownership Assistant on behalf of our client based in Birmingham The candidate is required to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing the information systems, assisting in dealing with customer enquiries, handling post, and issuing documentation. This is a full-time role on a temporary 3-month contract (Ongoing) at 13.20 / hour Main Duties and Responsibilities: To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met. To assist in the implementation of the council's policies and procedures. Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate. To assist Home Ownership Officers in visiting customers in their own homes and attending residents' meetings. To assist at the Leasehold Liaison Board meetings, taking minutes as required. Use of the BCC's computer systems including the input, interrogation, validation, and amendment of data. To analyse customer accounts and relay this information to customers and their agents/representatives. To assist in the process of progressing and responding to queries relating to service charges, ground rent accounts and arrears collection, major works invoices, major works arrears and right to buy applications. To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries. To liaise with solicitors, mortgage lenders and other agencies with regards to sales information. To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major works invoices are issued in a timely manner Person Specification: You possess a car and clean driving license Experience of working in a team and an understanding of the needs of teamwork. Experience of working with customers, dealing sensitively with customer concerns, investigating and effectively resolving their queries. Effective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment The ability to create, inspect, amend and interrogate data on a computer system The ability to create and maintain office systems The ability to interpret records and translate information in a way that meets customer needs The ability to communicate effectively in writing and verbally Ability to work on own initiative and prioritise between conflicting demands Excellent customer service skills An understanding of the BCC's values and how they can be used to improve Home Ownership services. If this role is of interest, please apply by sending your CV TODAY! If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay 75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer
Waites Recruitment Consultancy are currently working with a fantastic client who has a brillilant opportunity on a full time basis, based in south Wales. My client is seeking an experience Site Manager. Site Manager £38,000 - £45,000 a year - Full-time Benefits Pulled from the full job description Company car / Car Allowance Company pension Free parking Full job description As Site Manager you are responsible for providing an excellent service that is safe, effective and efficient in the delivery of a variety of projects and programs across our varying contracts and ensuring that all works are delivered to the high-quality standards that our clients expect from us in an efficient and VFM manner. As well as this you will be acting as the company s representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Site Manager will be responsible for building and maintaining strong relationships between LCB and its clients by being open, honest, and transparent. Core responsibilities involve: Working closely with contractors and suppliers and making sure the project is finished within the allotted budget and timeframe. You will also be in charge of making sure that all work is completed in line with the programme of works whilst ensuring highest standards of health & safety are observed and followed. Working with and too Building Control regulations and requirements as well as all other statutory and mandatory regulations/legislation and requirements including best practice. Working to drawings and specifications. Be able to produce COPs review and compliance RAMS. Attend both internal and client meetings representing the business in a professional manner. Generate, review and achieve programme performance. Be organised and proficient in the use of various of ICT systems, regulations, and legislation to the entire building/construction industry as well as H&S and the landlord and tenants act. Must be able to adapt and have a willing attitude to work on other departmental work streams for the purpose of team playing and cross covering. Involve residents in the overall process and ensure they are aware of current situations. Develop effective working relationships with residents, direct labour operatives, sub-contractors, clients, building control and the local fire authority. Act as the representative and be the face of my client Carry out/support the customer liaison officers with resident consultation / engagement and to support the project team in pre-consultation and update meetings. Encourage positive relationships between the company and the resident s ensuring actions are followed up Qualifications & Experience: It is expected that the individual must have attained the technical skills, and knowledge in the following areas: Membership of the CSCS scheme (preferable). 5-day SMSTS CITB. 1st Aid at Work (3 day). A minimum of 5 years experience in a Construction Supervisory/Site Manger role. A solid understanding of construction methods and technology. A proven knowledge of the management of health, safety, and environment. An awareness of the PAS2035/PAS2030 process and requirements. Understanding of contract documentation and reporting and how best to protect my client Commercially Be IT literate. Proven track record of career progression through engineering, trade or construction roles in the construction industry Fully understand and lead customer management Have a sound understanding of the change management process. Demonstrate the capability of multi-tasking . A valid driving licence. Attributes & Values: It is expected the individual will demonstrate the following attributes: Understanding and achieving objectives. Display leadership & team awareness. Good communicator. Commercially aware. Customer Focus. Emphasis on effective planning and organisation. Resource management. Decision making. Negotiation skills. Time management. Benefits: Pension, 23 days holidays, Company Van, Full Uniform, Full PPE provided. Job Type: Full-time Driving Licence (required) Work Location: On the road
Feb 27, 2025
Full time
Waites Recruitment Consultancy are currently working with a fantastic client who has a brillilant opportunity on a full time basis, based in south Wales. My client is seeking an experience Site Manager. Site Manager £38,000 - £45,000 a year - Full-time Benefits Pulled from the full job description Company car / Car Allowance Company pension Free parking Full job description As Site Manager you are responsible for providing an excellent service that is safe, effective and efficient in the delivery of a variety of projects and programs across our varying contracts and ensuring that all works are delivered to the high-quality standards that our clients expect from us in an efficient and VFM manner. As well as this you will be acting as the company s representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Site Manager will be responsible for building and maintaining strong relationships between LCB and its clients by being open, honest, and transparent. Core responsibilities involve: Working closely with contractors and suppliers and making sure the project is finished within the allotted budget and timeframe. You will also be in charge of making sure that all work is completed in line with the programme of works whilst ensuring highest standards of health & safety are observed and followed. Working with and too Building Control regulations and requirements as well as all other statutory and mandatory regulations/legislation and requirements including best practice. Working to drawings and specifications. Be able to produce COPs review and compliance RAMS. Attend both internal and client meetings representing the business in a professional manner. Generate, review and achieve programme performance. Be organised and proficient in the use of various of ICT systems, regulations, and legislation to the entire building/construction industry as well as H&S and the landlord and tenants act. Must be able to adapt and have a willing attitude to work on other departmental work streams for the purpose of team playing and cross covering. Involve residents in the overall process and ensure they are aware of current situations. Develop effective working relationships with residents, direct labour operatives, sub-contractors, clients, building control and the local fire authority. Act as the representative and be the face of my client Carry out/support the customer liaison officers with resident consultation / engagement and to support the project team in pre-consultation and update meetings. Encourage positive relationships between the company and the resident s ensuring actions are followed up Qualifications & Experience: It is expected that the individual must have attained the technical skills, and knowledge in the following areas: Membership of the CSCS scheme (preferable). 5-day SMSTS CITB. 1st Aid at Work (3 day). A minimum of 5 years experience in a Construction Supervisory/Site Manger role. A solid understanding of construction methods and technology. A proven knowledge of the management of health, safety, and environment. An awareness of the PAS2035/PAS2030 process and requirements. Understanding of contract documentation and reporting and how best to protect my client Commercially Be IT literate. Proven track record of career progression through engineering, trade or construction roles in the construction industry Fully understand and lead customer management Have a sound understanding of the change management process. Demonstrate the capability of multi-tasking . A valid driving licence. Attributes & Values: It is expected the individual will demonstrate the following attributes: Understanding and achieving objectives. Display leadership & team awareness. Good communicator. Commercially aware. Customer Focus. Emphasis on effective planning and organisation. Resource management. Decision making. Negotiation skills. Time management. Benefits: Pension, 23 days holidays, Company Van, Full Uniform, Full PPE provided. Job Type: Full-time Driving Licence (required) Work Location: On the road
Summary of position To provide a single point of contact for residents by delivering the best operational service whilst we maintain or improve their homes. The resident s full involvement in the decision-making process is key and as a company RLO you will ensure the resident is engaged and able to make informed decisions during the process. Primary and general responsibilities To contact/meet residents prior to Greyline carrying out works to ensure that the residents are fully aware of the works due to be carried out and the timescales involved in completing the works. Manage appointments, generate, and distribute letters and attend surveys. Compile resident and household profiles of specific works to be carried out with minimal disruption. Maintain the highest levels of customer care with residents whose homes are due to have work carried out, being their first point of contact. Regularly liaise with site teams to keep residents informed of progress and any relevant updates. Register complaints in line with the company s reporting procedures ensuring complaints are investigated and resolved quickly. Schedule appointments for follow on work if needed ensuring that it is completed to the resident s satisfaction. Ensure compliance and adherence with Oneserve IT workflow management system on managing works orders. Attend monthly contract meetings and support associated reporting requirements. Ensure resident satisfaction surveys are carried out and surveys are reviewed for trends and improvements. Hold meet the contractor meetings, resident surgeries and attend resident association meetings as required. Contribute ideas any suggestions that may enable the company to provide a better service. Act as an ambassador for the company always. Knowledge & Experience Demonstratable knowledge of delivering high levels of customer service and customer satisfaction. Understanding of planned and reactive maintenance services. Social housing working experience, contractor, or Client employment. Understanding and experience in the delivery of the RLO role and activities. Qualities & Attitude Flexibility, good interpersonal skills, approachable, ability to work on own initiative Ensure the resident is engaged and informed. Internal and external customer focus. Planning and organising skills to efficiently manage workload. Strive for continuous improvement. Excellent Communication with a positive approach. Integrity and Honesty. Problem solving. Qualifications & Training Full clean driving license. DBS check required. E learning courses in Asbestos awareness, Sharps & Needles, Manual Handling, COSH, Fire management and working at height.
Feb 25, 2025
Full time
Summary of position To provide a single point of contact for residents by delivering the best operational service whilst we maintain or improve their homes. The resident s full involvement in the decision-making process is key and as a company RLO you will ensure the resident is engaged and able to make informed decisions during the process. Primary and general responsibilities To contact/meet residents prior to Greyline carrying out works to ensure that the residents are fully aware of the works due to be carried out and the timescales involved in completing the works. Manage appointments, generate, and distribute letters and attend surveys. Compile resident and household profiles of specific works to be carried out with minimal disruption. Maintain the highest levels of customer care with residents whose homes are due to have work carried out, being their first point of contact. Regularly liaise with site teams to keep residents informed of progress and any relevant updates. Register complaints in line with the company s reporting procedures ensuring complaints are investigated and resolved quickly. Schedule appointments for follow on work if needed ensuring that it is completed to the resident s satisfaction. Ensure compliance and adherence with Oneserve IT workflow management system on managing works orders. Attend monthly contract meetings and support associated reporting requirements. Ensure resident satisfaction surveys are carried out and surveys are reviewed for trends and improvements. Hold meet the contractor meetings, resident surgeries and attend resident association meetings as required. Contribute ideas any suggestions that may enable the company to provide a better service. Act as an ambassador for the company always. Knowledge & Experience Demonstratable knowledge of delivering high levels of customer service and customer satisfaction. Understanding of planned and reactive maintenance services. Social housing working experience, contractor, or Client employment. Understanding and experience in the delivery of the RLO role and activities. Qualities & Attitude Flexibility, good interpersonal skills, approachable, ability to work on own initiative Ensure the resident is engaged and informed. Internal and external customer focus. Planning and organising skills to efficiently manage workload. Strive for continuous improvement. Excellent Communication with a positive approach. Integrity and Honesty. Problem solving. Qualifications & Training Full clean driving license. DBS check required. E learning courses in Asbestos awareness, Sharps & Needles, Manual Handling, COSH, Fire management and working at height.
Contracts Manager Based in Walsall 45K - 52K + Car Allowance + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contract Manager to deliver Planned Works to tenanted Social Housing properties across the West Midlands, this role will be based in Walsall. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 52,000 + Car Allowance + Benefits. Please apply online now or call Mia on (phone number removed).
Feb 24, 2025
Full time
Contracts Manager Based in Walsall 45K - 52K + Car Allowance + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contract Manager to deliver Planned Works to tenanted Social Housing properties across the West Midlands, this role will be based in Walsall. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 52,000 + Car Allowance + Benefits. Please apply online now or call Mia on (phone number removed).
Resident Liaison Officer - in the Hereford Area 3 month temp contract £18.59 Umbrella pay Required to drive, please only apply if you have a driving licence and own vehicle We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the Hereford area, you will be a vital link between the site team, residents, and clients. You will be working on a kitchen and bathrooms social housing refurbishment project. As Resident Liaison Officer you will be working on a kitchens and bathrooms program, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 6-12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job today If you would like to hear more about this opportunity please email Carla Baston- Large on (url removed) or call (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Feb 22, 2025
Seasonal
Resident Liaison Officer - in the Hereford Area 3 month temp contract £18.59 Umbrella pay Required to drive, please only apply if you have a driving licence and own vehicle We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the Hereford area, you will be a vital link between the site team, residents, and clients. You will be working on a kitchen and bathrooms social housing refurbishment project. As Resident Liaison Officer you will be working on a kitchens and bathrooms program, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 6-12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job today If you would like to hear more about this opportunity please email Carla Baston- Large on (url removed) or call (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Role: Resident Liaison Officer Location: Bexley / Sidcup / Dartford Pay: £18.59 umbrella Temp to perm role We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in South East London. Based in in the dartford, bexley, sidcup area you will be a vital link between the site team, residents, and clients. You will be working on a SHDF planned maintenace social housing project. Key Responsibilities: Gathering information from residents in regards to their door preferences. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Managing the aftercare, ensuring any faults are reported and dealt with Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is essential. 6-12 months + Customer service experience is key Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Excel proficiency Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence and own vehicle How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Feb 20, 2025
Seasonal
Role: Resident Liaison Officer Location: Bexley / Sidcup / Dartford Pay: £18.59 umbrella Temp to perm role We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in South East London. Based in in the dartford, bexley, sidcup area you will be a vital link between the site team, residents, and clients. You will be working on a SHDF planned maintenace social housing project. Key Responsibilities: Gathering information from residents in regards to their door preferences. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Managing the aftercare, ensuring any faults are reported and dealt with Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is essential. 6-12 months + Customer service experience is key Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Excel proficiency Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence and own vehicle How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Resident Liaison Officer - Social Housing Planned Works Based in Sevenoaks, with travel around Kent required Full time, permanent 30 ,000 + company van and fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a Decarbonisation Scheme within the Social Housing sector. This role is based in Kent It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg on (phone number removed) for more information!
Feb 19, 2025
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Sevenoaks, with travel around Kent required Full time, permanent 30 ,000 + company van and fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a Decarbonisation Scheme within the Social Housing sector. This role is based in Kent It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg on (phone number removed) for more information!
Job Title: Customer Care Administrator Location: South Birmingham Pay Rate: 18 per hour Contract: 8-week contract (potential to extend) Hours: Monday to Friday, 8:00 AM - 4:30 PM We are currently seeking a Customer Care Administrator to join our clients team, which is responsible for delivering kitchen and bathroom upgrades across Birmingham. Key Responsibilities: Contacting customers to schedule surveys. Visiting sites to carry out surveys alongside a surveyor. Managing customer interactions with professionalism and care. Maintaining records and inputting data using Excel. Traveling across South Birmingham as required. What We're Looking For: Face-to-face customer service experience with excellent communication and interpersonal skills. Strong organisational skills with the ability to manage appointments and documentation efficiently. Basic Excel proficiency for data entry and record-keeping. Full UK driving licence with the ability to travel between sites. Experience as a Resident Liaison Officer or in social housing is desirable but not essential. Why Join Us? Competitive hourly rate. Hands-on experience in a fast-paced capital works project. Opportunity to develop within the social housing sector. Potential for contract extension based on performance. If you have the skills and experience we are looking for, we would love to hear from you. Apply today to be part of a team making a real difference in Birmingham.
Feb 19, 2025
Seasonal
Job Title: Customer Care Administrator Location: South Birmingham Pay Rate: 18 per hour Contract: 8-week contract (potential to extend) Hours: Monday to Friday, 8:00 AM - 4:30 PM We are currently seeking a Customer Care Administrator to join our clients team, which is responsible for delivering kitchen and bathroom upgrades across Birmingham. Key Responsibilities: Contacting customers to schedule surveys. Visiting sites to carry out surveys alongside a surveyor. Managing customer interactions with professionalism and care. Maintaining records and inputting data using Excel. Traveling across South Birmingham as required. What We're Looking For: Face-to-face customer service experience with excellent communication and interpersonal skills. Strong organisational skills with the ability to manage appointments and documentation efficiently. Basic Excel proficiency for data entry and record-keeping. Full UK driving licence with the ability to travel between sites. Experience as a Resident Liaison Officer or in social housing is desirable but not essential. Why Join Us? Competitive hourly rate. Hands-on experience in a fast-paced capital works project. Opportunity to develop within the social housing sector. Potential for contract extension based on performance. If you have the skills and experience we are looking for, we would love to hear from you. Apply today to be part of a team making a real difference in Birmingham.
Job Title: Customer Care Administrator Location: South Birmingham Pay Rate: 18 per hour Contract: 8-week contract (potential to extend) Hours: Monday to Friday, 8:00 AM - 4:30 PM We are currently seeking a Customer Care Administrator to join our clients team, which is responsible for delivering kitchen and bathroom upgrades across Birmingham. Key Responsibilities: Contacting customers to schedule surveys. Visiting sites to carry out surveys alongside a surveyor. Managing customer interactions with professionalism and care. Maintaining records and inputting data using Excel. Traveling across South Birmingham as required. What We're Looking For: Face-to-face customer service experience with excellent communication and interpersonal skills. Strong organisational skills with the ability to manage appointments and documentation efficiently. Basic Excel proficiency for data entry and record-keeping. Full UK driving licence with the ability to travel between sites. Experience as a Resident Liaison Officer or in social housing is desirable but not essential. Why Join Us? Competitive hourly rate. Hands-on experience in a fast-paced capital works project. Opportunity to develop within the social housing sector. Potential for contract extension based on performance. If you have the skills and experience we are looking for, we would love to hear from you. Apply today to be part of a team making a real difference in Birmingham.
Feb 19, 2025
Seasonal
Job Title: Customer Care Administrator Location: South Birmingham Pay Rate: 18 per hour Contract: 8-week contract (potential to extend) Hours: Monday to Friday, 8:00 AM - 4:30 PM We are currently seeking a Customer Care Administrator to join our clients team, which is responsible for delivering kitchen and bathroom upgrades across Birmingham. Key Responsibilities: Contacting customers to schedule surveys. Visiting sites to carry out surveys alongside a surveyor. Managing customer interactions with professionalism and care. Maintaining records and inputting data using Excel. Traveling across South Birmingham as required. What We're Looking For: Face-to-face customer service experience with excellent communication and interpersonal skills. Strong organisational skills with the ability to manage appointments and documentation efficiently. Basic Excel proficiency for data entry and record-keeping. Full UK driving licence with the ability to travel between sites. Experience as a Resident Liaison Officer or in social housing is desirable but not essential. Why Join Us? Competitive hourly rate. Hands-on experience in a fast-paced capital works project. Opportunity to develop within the social housing sector. Potential for contract extension based on performance. If you have the skills and experience we are looking for, we would love to hear from you. Apply today to be part of a team making a real difference in Birmingham.
Resident Liaison Officer / Customer support representative Properties across West Sussex / Surrey Up to £26k + company car and fuel card Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking an entry level Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Surrey during construction projects. This role offers a mix of both on-site and office-based work, which may at a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Feb 19, 2025
Full time
Resident Liaison Officer / Customer support representative Properties across West Sussex / Surrey Up to £26k + company car and fuel card Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking an entry level Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Surrey during construction projects. This role offers a mix of both on-site and office-based work, which may at a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
Feb 03, 2023
Contract
Major Works Project Manager
3-month contract
£400 a day, Umbrella
Enfield
Overall Purpose of a Major Works Project Manager:
Capital Programme - c£30m per annum.
* To design and deliver Housing capital programme works on a borough-wide basis which delivers the Council's strategic ambitions, with particular emphasis on the delivery of improved social housing, environmental improvements, jobs, and socio-economic development.
* To support the Head of Service on project and programme management activities related to any of the projects/programmes that may be ongoing, ensuring they are managed to corporate project management standards
* To work with other Departments of the Council required to deliver the Council's Housing Capital Programme objectives and to be responsible for the Corporate profile of the Team
* To represent the Council in strategic partnerships and in the delivery of capital programmes.
Experience & Qualifications:
* A relevant minimum professional qualification e.g. Degree HNC or HND in Building or equivalent through training and experience
* Excellent project management skills, with experience of managing multiple complex contracts over a number of different locations at the same time. Highest spend in one year to be achieved will be approximately £30million.
* Must also have the required skill to manage a multi-disciplinary team of quantity surveyors, surveyors, Clerks of Work and Resident Liaison Officers, and act as contract administrators.
* Experience of delivering successful outcomes from procurement and contract administration processes
