89 jobs found

Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ

Resident Liaison Officer Social Housing Multiple Locations Across London Contract Temp-to-Perm Opportunities Build Recruitment are currently working with a number of leading social housing contractors who are looking for experienced Resident Liaison Officers to join their teams across London. There are multiple positions available across a range of workstreams, including planned maintenance, refurbishment, roofing, kitchens & bathrooms, fire safety, retrofit and general social housing works. The Role: Acting as the main point of contact for residents throughout works Managing resident communication and expectations Providing regular updates on programmes and works Dealing with queries, complaints and access issues Supporting site and operational teams Carrying out resident visits and engagement Maintaining accurate records and reporting About You: Previous RLO / Resident Liaison experience within social housing or construction Strong communication and relationship-building skills Confident dealing with residents and resolving issues Good understanding of working in occupied properties Organised and able to manage multiple sites/workstreams Driving licence advantageous depending on location What's on offer? Multiple roles across London Immediate and upcoming requirements Contracting initially with a view to temp-to-perm Opportunities with established social housing contractors Competitive hourly rates depending on experience and location If you're an experienced RLO and open to a new opportunity, please get in touch with Charlie at Build Recruitment for a confidential conversation.

Role: Site Manager Location: Northampton & Kettering (covering social housing sites across both areas) Contract Type: Temporary / Fixed-Term (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in Northampton and Kettering. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Role: Resident Liaison Officer (RLO) Location: Northampton & Kettering (covering social housing sites across both areas) Contract Type: Temporary / Fixed-Term (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are looking for an experienced Resident Liaison Officer (RLO) to manage resident communications on a fast-paced planned maintenance contract across Northampton and Kettering. This role focuses on internal refurbishments ( kitchens and bathrooms ) within occupied social housing properties. You will act as the vital bridge between residents, site management, housing association client teams, and sub-contractors to ensure smooth project delivery, minimal disruption, and high resident satisfaction. Key Responsibilities Resident Communications: Conduct pre-work surveys, deliver consultation packs, and explain work scopes and schedules to residents prior to start dates. Day-to-Day Liaison: Act as the primary point of contact for resident queries, concerns, or special requirements during active kitchen and bathroom refits. Access Management: Work closely with tenant populations and site teams to maintain access schedules and minimise no-access delays. Choice Options: Guide residents through color/style choices for units, worktops, tiles, and flooring according to contract specifications. Complaints & Feedback: Log, investigate, and resolve resident complaints promptly, ensuring all issues are escalated to site leadership where appropriate. Quality & Handover: Conduct post-completion satisfaction surveys, assist with sign-off documentation, and hand over completed works. Key Requirements & Experience Social Housing Background: Demonstrable experience working as an RLO or Tenant Liaison Officer (TLO) specifically on social housing planned maintenance schemes. Kitchen & Bathroom Experience: Strong familiarity with internal refurbishment programs and the day-to-day impacts of living through kitchen/bathroom refits. Local Knowledge: Ability to travel regularly between sites across the Northampton and Kettering regions. Communication Skills: Exceptional interpersonal, conflict-resolution, and written communication skills with an empathetic approach. Licence & Transport: Valid UK Driving Licence and access to a reliable vehicle (mileage reimbursed where applicable). CLICK APPLY NOW IF THE ROLE IS OF INTEREST AND YOU HAVE THE RELEVANT QUALIFICATIONS/EXPERIENCE Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Project Manager - Social Housing Decarbonisation Fund (SHDF) Location: Milton Keynes Duration: ASAP - End of March Contract Type: Temporary / Freelance / Contract Pay Rate: Competitive Day Rate About the Role Our client is seeking an experienced Project Manager to take operational control of a key Social Housing Decarbonisation Fund (SHDF) retrofit scheme in Milton Keynes running through until the end of March. You will lead the overall project lifecycle, driving commercial performance, supply chain management, client reporting, and delivery of multi-measure energy efficiency retrofits across occupied social housing properties. Key Responsibilities Project Delivery: End-to-end management of the SHDF scheme, ensuring key milestones and funding deadlines are met through to the end of March. Technical Oversight: Manage the delivery of renewable technologies and insulation measures, including Solar PV, Air Source Heat Pumps (ASHPs), Loft Insulation, and Cavity Wall Insulation (CWI) . PAS Compliance: Ensure all works strictly align with PAS 2030 / PAS 2035 standards and framework specifications. Commercial & Programming: Monitor budget allocation, manage sub-contractor valuations, drive short- and medium-term master programmes, and report on project KPIs. Client & Stakeholder Management: Serve as the primary liaison for the local authority/housing association, chairing progress meetings and providing regular performance updates. Leadership: Lead site teams, Site Managers, and Resident Liaison Officers (RLOs) to maintain safety, quality, and high customer satisfaction ratings in occupied homes. Person Specification & Qualifications Essential: Proven track record as a Project Manager delivering social housing retrofit, SHDF, ECO, or warmworks contracts . In-depth technical knowledge of decarbonisation measures ( Solar PV, ASHP, CWI, Loft Insulation ). Solid working knowledge of PAS 2030 / PAS 2035 retrofit frameworks. Valid SMSTS and CSCS Card (Black / Gold preferred). Strong commercial acumen and team management skills. Experience managing client relationships with local authorities or housing associations. Desirable: Level 5 Diploma in Retrofit Management or PAS 2035 Retrofit Coordinator qualification. How to Apply Interested candidates should click apply now. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Site Manager - Social Housing Decarbonisation Fund (SHDF) Location: Milton Keynes Duration: ASAP - End of March Contract Type: Temporary / Freelance Pay Rate: Competitive Day Rate / Hourly Rate About the Role Our client is seeking an experienced Site Manager to lead a key Social Housing Decarbonisation Fund (SHDF) scheme in Milton Keynes. Running through until the end of March, this project focuses on delivering multi-measure retrofit and renewable upgrades across occupied social housing stock. You will be responsible for day-to-day site operations, managing specialist sub-contractors, ensuring strict quality control, and maintaining high safety standards and customer satisfaction throughout the delivery. Key Responsibilities Operational Management: Oversee the installation of retrofit measures including Solar PV, Loft Insulation, Cavity Wall Insulation (CWI), and Air Source Heat Pumps (ASHPs) . Sub-Contractor Coordination: Program and supervise multi-trade sub-contractors to ensure works remain on schedule to meet strict framework delivery targets. Quality & Compliance: Drive standards in line with PAS 2030 / PAS 2035 guidelines, carrying out regular quality audits and pre-/post-installation sign-offs. Health & Safety: Maintain a zero-harm site environment, enforcing RAMS, conducting site inductions, and completing daily H&S inspections. Tenant Relations: Work closely with Resident Liaison Officers (RLOs) to ensure smooth access, minimal disruption to residents, and quick resolution of tenant queries. Person Specification & Qualifications Essential: Proven track record as a Site Manager on social housing retrofit, SHDF, or ECO / warmworks schemes . Technical understanding of renewable technologies ( Solar PV, ASHPs ) and insulation measures ( Loft & Cavity Wall ). Valid SMSTS card. Valid CSCS Black or Gold Card . Valid First Aid at Work . Strong communication skills with experience managing works in occupied properties . Desirable: PAS 2030 / PAS 2035 Awareness or retrofit qualification. How to Apply To apply for this role, please click apply now. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Whitehaven area. Your role will cover the Whitehaven and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Estate Manager Richmond TW1 3AB Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. 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We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engagement Strong communication and conflict-resolution skills Ability to work independently with minimal supervision Good IT skills, including Microsoft Office Flexible approach to working hours Enhanced DBS check required Desirable: Housing or social housing experience Decant or resident relocation experience Contractor or service-contract management experience Full UK driving licence and access to a vehicle

A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.

CLC, part of Axis CLC, is a national maintenance and refurbishment provider supporting clients across the healthcare, defence, leisure, heritage, commercial and education sectors. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we deliver responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment services through a UK-wide operational network and long-established regional presence. We're looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme based in Hull. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You'll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £34,000 per annum ?Company vehicle + fuel card Bonus scheme (eligible after 1 years' service) Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

CLC, part of Axis CLC, is a national maintenance and refurbishment provider supporting clients across the healthcare, defence, leisure, heritage, commercial and education sectors. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we deliver responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment services through a UK-wide operational network and long-established regional presence. The Role We're looking for an experienced Site Supervisor to join our Planned Works team, based from our Hull office with travel to sites across the region delivering planned maintenance and refurbishment programmes across occupied properties. This role will focus on the day-to-day management of subcontractor delivery, ensuring works are completed safely, to programme, and to the required quality standards. You'll play a key role in coordinating site activity, managing subcontractors, and working closely with Resident Liaison Officers, clients, and internal teams to ensure a smooth and positive experience for residents. Responsibilities Manage the delivery of planned maintenance and refurbishment works across multiple properties. Oversee subcontractor performance, ensuring quality, productivity, and programme compliance. Ensure all works are delivered safely and in line with health & safety requirements. Coordinate site activity and sequencing to minimise disruption to residents. Monitor quality standards and carry out inspections to ensure works meet specification. Work closely with Resident Liaison Officers, clients, and internal teams to support smooth delivery. Manage site logistics, materials, access arrangements, and maintain accurate site records. About You As a Site Supervisor, you will have: Proven experience managing planned maintenance or refurbishment works, ideally with experience including electrical works. Strong experience managing subcontractor-led delivery in occupied properties. Good working knowledge of health & safety regulations and site compliance. Experience working within social housing or occupied environments. Strong organisational skills with the ability to manage multiple plots and workstreams. Confident communication skills and the ability to work collaboratively with residents, subcontractors, clients and internal teams. A proactive, solutions-focused approach to site management. SSSTS or SMSTS Full UK driving licence (essential). What We Offer Salary up to £38,480 depending upon experience Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing works, scaffolfing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.

CSS Recruitment are looking for a Resident Liasion Officer to in Kent. This role requires travel across the Kent area. As the primary liaison between residents, contractors, and the housing organisation, you ll ensure clear communication, support residents during planned works or regeneration projects, and maintain positive relationships while minimising disruption. Key Responsibilities Resident Communication & Support Act as the first point of contact for residents on planned works and housing issues. Provide timely, clear updates on scope, timelines, and impact. Organise and attend meetings, drop-ins, and home visits. Support vulnerable residents during disruptions. Handle queries and complaints, escalating when necessary. Project Coordination Coordinate with contractors and project teams to reduce inconvenience. Maintain accurate contact details and communication logs. Schedule appointments and manage access for works. Monitor on-site activity to ensure standards and respect for residents homes. Community Engagement Promote resident involvement in decisions and improvement projects. Support consultations and surveys. Foster positive relationships between residents, contractors, and the landlord. Administration & Reporting Keep detailed records of communications and actions. Prepare reports on engagement, complaints, and satisfaction. Track progress and feed insights into project reviews. Essential Skills & Experience Strong communication and interpersonal skills. Background in customer service, housing, or community engagement. Ability to manage conflict diplomatically. Excellent organisational and time management skills. Proficient in Microsoft Office and database systems. Full driving licence. Previous experience required. Please contact Emma at CSS for further details and to apply.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Rochdale. This will start in September and will run till approximately March 2027. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The hourly rate is 17ph paid via an umbrella company. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Site Manager Bristol Permanent Contract Immediate Start Available About Us Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Site Manager to oversee a decarbonisation programme across occupied Housing Association properties throughout the Bristol area. The Role As Site Manager, you will be responsible for the successful delivery of a large-scale social housing decarbonisation programme, overseeing works from pre-start through to completion. Projects will include energy efficiency improvements such as external wall insulation (EWI), loft insulation, window and door replacements, ventilation upgrades, air source heat pumps (ASHPs), solar PV installations and other retrofit measures. Working closely with residents, subcontractors, client representatives and internal teams, you will ensure works are delivered safely, to programme and to the highest quality standards while maintaining an excellent customer experience throughout the project. Day-to-Day Responsibilities Managing decarbonisation and retrofit works across occupied Housing Association properties. Overseeing site teams, specialist subcontractors and suppliers to ensure efficient project delivery. Ensuring all works are completed safely, on programme and in accordance with company procedures. Conducting regular site inspections, quality checks and progress reviews. Managing site health and safety compliance and maintaining accurate site records. Delivering site inductions, toolbox talks and safety briefings. Liaising with residents, Housing Association representatives, tenant liaison officers and client teams to provide updates and resolve any issues. Coordinating multiple trades involved in retrofit and energy efficiency works. Managing materials, labour and subcontractor performance. Monitoring programme milestones and reporting progress to the Contracts Manager. Ensuring all works are completed to specification, PAS 2030/2035 requirements (where applicable) and company quality standards. Promoting excellent customer service while working within occupied homes and maintaining strong client relationships. Requirements (Skills & Qualifications) Previous experience as a Site Manager delivering planned works, decarbonisation, retrofit or refurbishment projects within the social housing sector. Experience managing works within occupied Housing Association properties. Good understanding of retrofit and energy efficiency programmes, including EWI, insulation, ventilation, windows, doors and renewable technologies. Strong knowledge of health and safety legislation and site management procedures. SMSTS (Site Management Safety Training Scheme) Essential. First Aid at Work Essential. CSCS Card Essential. Proven experience managing subcontractors and direct labour teams. Excellent organisational and communication skills. Full UK Driving Licence. What's on Offer Immediate start available. Opportunity to work with a leading social housing contractor. Long-term decarbonisation programme across Housing Association properties in the Stroud area. Please apply or contact Kirsty at Build Recruitment on (phone number removed) for further details.

Resident Liaison Officer (RLO) - Planned Works Location: Hertford Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position , working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity

Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

As a Resident Liaison Officer, you ll be the face of our client on one of our most exciting and socially impactful projects to date. This innovative retrofit project will deliver cleaner, more efficient heating to hundreds of homes, helping residents reduce their bills while cutting carbon emissions. You ll support residents through each stage of the project: This is a dynamic and fast-paced role where you ll need to think on your feet, remain calm under pressure, and balance the needs of multiple stakeholders. In return, you ll join a dedicated and supportive team offering training, encouragement, and opportunities to truly make the role your own. Key Responsibilities Build trust and strong, positive relationships with residents, providing a clear, friendly, and accessible point of contact throughout the project lifecycle. Coordinate and attend resident meetings, drop-in sessions, and consultations to provide advice, answer questions, and ensure an inclusive process. Communicate project updates, timelines, and key information in a timely and accessible manner using a range of channels, ensuring residents are informed and engaged. Act as an advocate for residents interests, capturing concerns, feedback, or issues, and proactively resolving or escalating these within the project team. Coordinate access arrangements, surveys, and appointments, making sure residents experience minimal disruption. Support the delivery and follow-up of customer satisfaction surveys and engagement activities, continuously improving the resident journey. To work collaboratively with the project management team Champion accessibility and inclusion, ensuring engagement activities reach all residents, including those requiring additional support or adjustments. Skills, Attributes and Previous Experience Demonstrable experience in resident liaison, customer service, community engagement, or similar people-focused roles. Experience of working within a social housing environment desirable Outstanding communication, listening, and empathy skills, with the ability to build trust with people from diverse backgrounds. Confident at handling sensitive issues, facilitating dialogue, and resolving concerns proactively and respectfully. Strong organisational skills, able to plan and deliver on-site meetings, coordinate multiple activities, and manage competing priorities. Proactive, solutions-focused approach with genuine care for excellent resident experiences. Comfortable with IT (email, meeting platforms, databases) and able to quickly learn project-specific systems. A flexible approach to occasional evening or weekend activities to support resident needs. Passion for sustainability, social impact, and making a difference within the community. Must hold (or be willing to obtain) a current Disclosure Scotland (DS) check.