117 jobs found

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client, a contractor based in Leeds, are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Leeds, and they are carrying out a planned works programme across Yorkshire. Works are being carried out to occupied properties and include external refurbishment. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in Alton on a retrofit contract for 11 months Offering a competitive salary of up to 35,000 + company van and benefits Working on a planned maintenance and retrofit contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to Alton and surrounding areas Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Housing Liaison Team Leader Location: East London Contract Details: Temporary, HYBRID Salary: 23.61 - 30.69 per hour About Our Client: Our client is a forward-thinking London Borough Council dedicated to improving the lives of residents by fostering community engagement and providing exceptional housing services. Benefits & Perks: Competitive hourly rate Opportunities for professional development Supportive team environment Commitment to equality and diversity Flexible working hours Responsibilities: Supervise and motivate a team of Housing Liaison Officers and Resident Service Officers. Manage workloads to ensure high performance and excellent customer service. Oversee multi-tenure and leasehold properties, prioritising the needs of residents and stakeholders. Handle first-line customer enquiries and formal complaints efficiently. Foster community engagement initiatives for a peaceful living environment. Essential (Knowledge, skills, qualifications, experience): Proven experience in managing high-performing teams. Strong knowledge of Housing Law and practical application of related legislation. Expertise in tenancy and leasehold breach management. Excellent communication and interpersonal skills. Relevant degree or at least 3 years of housing services experience. Desirable (Knowledge, skills, qualifications, experience): Experience in a large, complex organisation. Familiarity with multiple housing tenures and current housing issues. Ability to use technology for service delivery and communication. Technologies: Proficiency in digital platforms for resident engagement and service provision. How to apply: If you are passionate about making a difference in the community and possess the skills and experience outlined above, we would love to hear from you! Please submit your CV along with a cover letter detailing your relevant experience and why you would be an excellent fit for this role. Join us in delivering exceptional housing services and helping residents thrive! We are excited to welcome the right candidate to our vibrant team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Resident Liaison Officer - Housing Alton, Hampshire 11 month contract Monday - Friday 30,000 to 35,000 per annum Must have Driving Licence and Social Housing Experience Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team. Description of the Role: To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction. . Key Responsibilities - Resident Liaison Officer - Housing: Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a resident handbook detailing the full RLO and project process. Assessing where high risk / vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to. Carry out a property condition survey, floor protection and appliance survey with photographs with the resident before works start in the home. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly. Work with site staff to implement effective practices. Assist with the smooth running of the project tracker. Develop effective working relationships with client representatives (i.e. the housing department) to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed with regard to the programme, delays and planning of works. This supports in maintaining positive relationships and reputation with the client for future schemes and bids. Create and maintain files (both paper and electronic) for each resident / job maintaining discretion at all times due to the sensitive nature of the data. Continuously liaise with site management staff and sub-contractors to enable the flow of information between all parties ensuring timely project delivery and high standards of work. Support site managers in running the project smoothly ensuring resident needs are met. Support RLO Manager and Senior RLO with new RLOs to the team, providing support integrating into the company standards, allowing another new RLO's to 'shadow' you. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Social Value Team where necessary.

Tenant Liaison Officer (TLO) Industry: Social Housing Contract Type: Freelance Location: Birmingham Summary: A Temporary Tenant Liaison Officer is required for a period of 8 weeks to work with a main contractor on a project for Birmingham City Council. The role involves working on occupied council properties, focusing on the replacement of windows and doors. You will be responsible for liaising with tenants and residents, keeping them informed of all housing and planned maintenance works. Duties include booking installations, preparing tenants for upcoming work by advising them on the scope, timescales, contractor details, and potential disturbances. The role also involves general office tasks, such as compiling and sending information to various audiences, maintaining accurate records, and acting as the first point of contact for tenant issues related to property works. Immediate start is required, and the position will cover areas in North, East, and West Birmingham. You must own a vehicle to travel to sites. Skills: Previous experience working on occupied council properties Proven communication skills, both written and oral Ability to handle conflict tactfully and empathetically Basic knowledge of construction industry practices and procedures IT literacy, with experience in Word and Excel Ability to analyse and interpret data Strong organisational skills Ability to work independently and manage lone working Customer service and liaison experience Ability to maintain accurate records Software/Tools: Microsoft Word Microsoft Excel Certifications & Standards: GCSE English and Mathematics (or equivalent)

Resident Liaison Officer / Customer support representative Properties across West Sussex / Surrey Up to £26k + company car and fuel card Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking an entry level Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Surrey during construction projects. This role offers a mix of both on-site and office-based work, which will take place at a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Your new company A leading construction and infrastructure services business, is seeking x3 Customer Liaison Officers to join the team. These roles are initially for 3 months, with the possibility of extension. Working hours are Monday to Friday, 8am-4.30pm. Pay rate is 20.53/hr plus holiday. This is predominantly an office-based role, with occasional travel to site. Your new role As a Customer Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live a commutable distance of Heathrow. This is an immediate start so applicants will need to be on less than a weeks notice. What you'll get in return You'll receive an hourly rate of 20.53/hr plus 28 days holiday. Working hours are Monday to Friday 8am to 4.30pm. Free parking is available on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Resident Liaison Officer Leeds, Bradford and Grimsby 15- 16 per hour Company Van and Fuel Card I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing for Kitchen and Bathroom replacement schemes. This role will be covering Leeds, Bradford, and Grimsby - so will involve travel The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Clean criminal record (A DBS will be taken once you start) And in return, the Resident Liaison Officer will receive: 15- 16 per hour ongoing work Company Van and Fuel Card If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info

Resident Liaison Officer - Social Housing Planned Works Covering North London AND South London Full time, permanent 28,000 - 33,000 DOE plus car allowance OR company vehicle Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance projects in the North London and South London areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Public Liaison Officer - Major Highway Project - Bristol Randstad are recruiting for an experienced Public Liaison Officer to join a major highway project in Bristol. This is a freelance contract role offering a competitive rate and the opportunity to work on a dynamic project within a leading construction company. Responsibilities: Act as a key point of contact between the project team and the local community. Provide information and updates to residents, businesses, and other stakeholders about the project. Address concerns and manage expectations, ensuring effective communication and community engagement. Facilitate meetings, workshops, and public consultations. Develop and implement communication strategies to keep the community informed about the project. Identify and manage potential issues or conflicts, working to resolve them in a timely and effective manner. Prepare and maintain records of communication and engagement activities. Essential Qualifications: Proven experience working as a Public Liaison Officer or in a similar role within the construction or infrastructure industries. Excellent communication and interpersonal skills, with the ability to build relationships and gain trust with diverse stakeholders. Strong understanding of community engagement principles and best practices. Experience in managing stakeholder expectations and resolving conflicts effectively. Desirable Qualifications: Experience working on major highway projects or similar infrastructure schemes. Knowledge of relevant regulations and guidelines related to public consultation and community engagement. Experience with communication and engagement software and tools. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Role: Resident Liaison Officer Location: Tottenham £25-33k per annum + car allowance We are looking for a committed and enthusiastic Resident Liaison Officer to join a lead main contractor in the social housing sector, serving Tottenham and the surrounding arear. As a crucial intermediary between the site team, residents, and clients, you will be instrumental in a planned maintenance refurbishment project. This initiative aims to assist the client in achieving their net zero goals. So having knowledge of social housing planned maintenance projects would be advantageous for this role as a Resident Liaison Officer! Key Responsibilities of a Resident Liaison Officer: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months + Cyclical/planned refurbishment on social housing knowledge is also a must Strong health and safety knowledge Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Driving license is required How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job Title- Resident Liaison Officer Location- Leeds Salary- 25,000- 28,000 Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver improvement works. They have a number of ongoing contracts including kitchen and bathroom refits, and further major works. The are looking for a resident liaison officer who with experience of excellent customer service and face to face communication. As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a resident liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for enhanced DBS checks As a resident liaison officer, you will receive; 25,000- 28,000 dependent on experience Access to a fleet vehicles and fuel card 23 days annual leave plus bank holiday Pension scheme Retail discounts and health and well-being benefits If this sounds of interest to you, or you know someone that may be a good fit, please get in touch.

Resident Liaison officer / CLO required to works for a social housing upgrade contractor Ideally we need someone with social housing decarb funding / SHDF or External wall insulation / EWI experience Immediate start with excellent progression opportunities Birmingham

Job Title: Resident Liaison Officer Location: Bolton, BL3 Salary: 28,000 per annum + 3k Car Allowance Sector: Social Housing Resident Liaison Officer About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Thurrock, Essex . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed).

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work planned maintenance schemes to tenanted Social Housing properties in Halifax, which consist of energy efficiency upgrades and decarbonisation work. Please note, once the initial scheme you are working on has ended, you will be moving to a scheme in Leeds. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along as a van is provided as well as the basic salary. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

About Ezzi UK (Part of the Rehability Group) Do you want to join one of the UK's leading privately held residential and social housing management firms? Due to continued success and growth, we are looking at expanding our team to include a full-time Lettings Manager to join the team in Birmingham and other areas as we continue to grow. Ezzi UK launched in 2005, and has been working successfully with private landlords, local authorities and registered providers of social housing to manage their portfolios. We work in many different real estate sectors, but specifically in social housing and health care, including: Care Homes Supported living Supported accommodation Temporary accommodation Built to rent Move on accommodation The Role We are currently looking for a Lettings Manager to provide high-quality, effective lettings management service to Local Authorities, Landlords, Tenants and housing associations. The role entails; Regular reporting to senior management on voids, lettings and letting stock preparation Provide effective management and liaison for landlords on leases and contracts. Manage, where necessary, appropriate evictions and notices once all options are exhausted. Ensure that properties are inspected regularly and that maintenance issues are managed with the maintenance team. Build relationships with Landlords so that Ezzi UK is the first-choice provider for new-to-market properties from existing landlords. Work with the Managing Director on all new property leases, effectively managing the pipeline of lettings for local authorities, Housing associations, and referring agencies and ensuring minimal void time. Submit property specification and details in full to the correct portals for tenants. Manage tenant queries regarding leases, enter and vacate properties, and ensure that critical safety issues are escalated effectively with landlords, maintenance teams, and housing support officers as needed. Ensure that all billing receivables are made appropriately for the property portfolio under management and that property transfers for council tax and other utilities are managed effectively. Ensure that relationships with housing associations and local authorities' social housing departments are prioritised to ensure no opportunities under existing frameworks are missed and to raise new opportunities for the company to tender to grow the property's footprint under management. About You We are looking to speak to candidates with 2+ years of experience in a similar role, OR applicable experience (such as social housing /tenancy management services) Must hold a full UK driving License and have access to own car 2+ years' experience in affordable/social housing. Thorough knowledge of tenancies and ability to manage them in line with legislation Experience of housing benefits applications Please note that the head office is based in Aston, Birmingham, B6 (on-site staff parking is available), but on-site presence and travel will be expected.

Job Title: Resident Liaison Officer Location: Dorset & Wiltshire Salary: 30,000 - 35,000 per annum About the Role: We are currently seeking a Resident Liaison Officer to join a reputable housing association that specialises in repairs and maintenance services. This role will involve working closely with residents and contractors to ensure smooth communication and high-quality service delivery on site. As a key point of contact for residents, you'll play an important role in supporting our repairs and maintenance teams, ensuring projects run efficiently, and helping to address any concerns or feedback from residents. Key Responsibilities: Serve as the primary point of contact for residents, providing clear communication regarding repairs, maintenance, and other housing services. Coordinate and liaise with contractors, project managers, and the housing association to ensure works are completed on time and to a high standard. Ensure that residents are kept informed of project timelines, disruptions, and any relevant changes. Address and resolve any concerns or complaints raised by residents, ensuring a positive and effective outcome. Conduct regular site visits in Hungerford and Wiltshire, providing on-the-ground support and building positive relationships with residents. Assist in the organisation and facilitation of resident meetings, surveys, or consultations. Maintain accurate records of resident interactions and ensure all issues are reported and resolved promptly. Work closely with the team to ensure that all health and safety requirements are met on site. Key Requirements: Previous experience in a customer-facing role, ideally in housing, repairs, or maintenance. Strong communication and interpersonal skills with the ability to build rapport with residents and contractors. Ability to work independently and as part of a team in a fast-paced environment. A full UK driving license and the ability to travel across Dorset and Wiltshire. Benefits: Van + Fuel Card. Opportunities for career development and progression within the housing sector.

Senior Neighbourhood Housing Officer South East London Monday to Friday 9am to 5pm 2 days WFH 3 in office 3 to 6 month ongoing contract Estimated Start: Mid April 28.28 per hour umbrella Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff If you are interested in this position and meet the requirements, APPLY NOW!

About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance and engineering companies. Resident Liaison Officer Responsibilities: We are looking for an experienced Resident Liaison Officer to join our team in the Berkshire region. You will be a key part of the Property team being the first port of contact for residents and providing pre-condition surveys. The role: You will have clear correspondence with clients Provide Customer satisfaction surveys Provide Pre-condition surveys Have weekly/monthly meetings, reporting to the Contracts Manager on engagement and complaints Be required to travel to locations within Wiltshire/Dorset/Winchester areas as it's a face-to-face role with customers You must be IT literate as you'll be required to use Outlook and and iPad daily TAGS:/RESIDENTLIAISONOFFICER/RESIDENTLIAISON/WILTSHIRE/DORSET/WINCHESTER/HUNGERFORD/RG17/PROPERTYSERVICES/CONSTRUCTION/SOCIALHOUSING/

C Contract Manager - Social Housing Salary: 57,000 per annum Location: East Kent Contract: Full Time, Permanent Are you a hands-on leader with a background in building maintenance and repairs? We're looking for a proactive Contract Manager to join our team You'll take ownership of contract delivery, ensuring projects run smoothly, safely, and profitably-while exceeding customer expectations. Benefits: Annual leave: 22 days, increasing annually up to 5 additional days for long service Long service awards to celebrate key career milestones Perkbox access - enjoy perks like free coffees, cinema tickets, discounts, and more Paid volunteer day each year to support a cause you care about Your Role: As Contract Manager, you will lead the delivery of various contracts, ensuring excellent standards and customer satisfaction. You'll manage a team and oversee performance, quality, safety, and cost-efficiency. Key Responsibilities: Oversee contract performance and ensure Key Performance Indicators (KPIs) are met Manage resources effectively to meet operational and contractual obligations Ensure all works are delivered on time, on spec, and to the highest standards Promote a culture of safety and compliance across all operations Lead and develop a team of Supervisors, Admins, and Resident Liaison Officers Support mentoring and staff development across your team Requirements: Solid knowledge of building maintenance and repairs Trade background is highly desirable General Health & Safety awareness - IOSH, CSCS, Scaffold Management, SMSTS Full UK driving licence (clean) Ability to pass a DBS check If you feel this role is for you - please apply directly or call (phone number removed).