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The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Boston operations. This is a permanent role with travel across the region. The core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem and Lincolnshire Housing Partnership are in a 10-year partnering contract to deliver 150m worth of planned improvement works to circa 12,000 properties. The programme is being delivered by a strong team of directly employed project and site management, skilled trades, customer liaison officers, commercial staff and a local supply chain for work packages. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total). Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.

Guildmore Planned Works is seeking a proactive and experienced Site Manager to join our team on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. The Site Manager will ensure that all works are completed in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Key Responsibilities : Review all work orders and specifications before authorizing commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings to your line manager and client on any potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Ensure that all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor the progress of works, ensuring alignment with the project specifications and schedule. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks associated with the project. Plan and review the progress of work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and ensure compliance with all company policies and procedures. Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives Candidate requirements: The Candidate Social housing working experience. Understanding of planned works. Health & Safety Awareness & Management. Commercial Awareness & Management. Client Management Supply chain Management ISO 9001 & 14001 Awareness and adherence. In return, we provide a competitive salary and benefits package. Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units Construction, Facades & Cladding, Planned Works, and Land Development we deliver bespoke solutions for clients and communities. As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive. Join our team and be part of something exceptional at Guildmore!

MMP Consultancy currently have an opportunity for 2x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role and the successful candidate must be at least HNC/HND level qualified. My client are offering a package of 55,000- 60,000p/a + Benefits. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 2x Damp & Mould Surveyor Salary: 55,000 - 60,000p/a + Benefits. Location: London & Surrey (Depending on where you live)

The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Birmingham Projects operations. This is a permanent role with travel across south Birmingham. The core working hours are Monday to Friday 8am-4:30pm. The Customer You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding 50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Experience of working on kitchen and bathroom refurbishment projects Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into Salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.

Housing and Wellbeing Officer Manchester £26,313 Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Are you passionate about fostering strong relationships between residents and contractors? We're seeking a proactive and empathetic individual to ensure resident needs are met while maintaining clear communication and coordination across all stakeholders. If you have experience in resident liaison, excellent communication skills, and a dedication to delivering outstanding customer care, this role is an exciting opportunity to make a meaningful impact on housing services and community engagement. MMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in South West London. Pay Rate: 30.99 Per Hour Responsibilities: Effectively liaise between the Council, residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer or Coordinator Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Job Title: Resident Liaison Officer (RLO) Location: Shepherds Bush Rate: £180 per day (PAYE Umbrella) Duration: Long-term We re currently seeking a dedicated and proactive Resident Liaison Officer to join a leading contractor on an exciting construction project. This is a crucial position that bridges the gap between the site team and local residents ensuring clear, consistent communication and a smooth experience for all stakeholders involved. Key Responsibilities: Act as the first point of contact for residents, managing communication between occupied homes and construction activity. Carry out pre-construction engagement with stakeholders, collecting relevant information and agreeing on communication formats and escalation processes. Organise and attend inception meetings with contractors and project teams to align on communication strategies. Conduct door-knocking and community surveys to introduce the project, identify any special resident needs (e.g. disability, illness, pets), and record any concerns or expectations. Explain project timelines, safety protocols, and contact procedures including out-of-hours support. Notify residents of disruptive works and ensure the surrounding areas are left clean and tidy after any noisy or opening-up activities. Organise and manage drop-in exhibitions, providing regular newsletters and updates in line with the agreed schedule. Liaise with local resident and community groups, arranging group briefings, one-to-one consultations, and engagement activities. Provide consistent reporting to the management team: Weekly reports on surveys completed, complaints raised and resolved, and newsletter activity. Monthly reports including written insights on resident relationships and site conditions. Maintain a visible and approachable presence during working hours and ensure that leaseholder and resident meetings are handled efficiently, virtually or in person where required. Operate as part of the site team while reporting independently to the Contracts Manager(s) across all assigned sites. Requirements: Proven experience in a Resident Liaison Officer or Customer Liaison role, ideally within the construction, housing, or social housing sector. Excellent communication and interpersonal skills confident in dealing with a wide range of residents and stakeholders. Ability to manage sensitive situations with empathy and professionalism. Strong organisation and reporting skills, with the ability to document and follow up on community engagement. Understanding of construction site operations, safety protocols, and tenant/resident requirements. Ability to work independently, while also functioning as part of a broader project delivery team. Familiarity with PEEPS (Personal Emergency Evacuation Plans) and relevant health & safety procedures is advantageous. IT literacy to manage newsletters, records, and reports efficiently. Rate: £180 per day via PAYE Umbrella Please note: This rate is based on working through an umbrella company. The umbrella model means your pay will include all employment costs (such as Employer's NI and holiday pay) before reaching your take-home pay. If you're new to this setup, we're happy to walk you through how it works. If you re passionate about making a difference in local communities and ensuring smooth communication during construction works, we d love to hear from you. Apply now or get in touch for more details.

Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance London 75K - 80K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 80,000 + Car/Allowance + Benefits.

Home Ownership Officer Location: South London Salary: 25.00-30.00 per hour Duration: 6 months interim Greenacre are pleased to be supporting a social housing organisation, based in South London, with their recruitment of a Home Ownership Officer. The Home Ownership Officer will be directly responsible for the management of all shared ownership and leasehold schemes, from the development stage to handover through to ongoing management and for mixed tenure schemes which also include London Living Rent, Affordable rent and social rent. What will you do in the role? To be the main point of contact and responsible for the delivery of effective housing management services to shared owners and leaseholders, in liaison with internal departments, external agencies partners and contractors To be responsible for income recovery for homeowners, shared owners, and leaseholders as well as London Living Rent, Affordable rent and social rent residents within given patch Working with the operational managers to develop and review homeownership policies and procedures and providing support and guidance on these areas to other members of the operational teams. To provide excellent customer service and ensure high levels of homeownership satisfaction. Who would excel in this role? Experience of dealing with Section 20 notices, sale enquiries, land registry queries, landlord consent applications, alteration requests and other legal queries. Experience of income recovery and management of rent arrears across different client groups. Understanding of the procedures around service charges for leaseholders and shared owners and how to manage non-payment of these. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Job Title: Temporary Tenant Liaison Officer Location: Glasgow Harbour Contract Type: Temporary Duration: 3 months Start Date: Immediate start available Working Hours: Full-time, Monday to Friday - 07:30am - 4:30pm About the Role We are seeking a Tenant Liaison Officer on a temporary basis to support the construction team at a housing development in Glasgow . The successful candidate will be the key point of contact between the site team and residents, helping to ensure effective communication, minimise disruption and maintain positive relationships throughout the works. Key Responsibilities Act as the main liaison between tenants/residents and the site team. Provide clear, timely updates about upcoming works, timelines and any access requirements. Arrange and attend tenant meetings (individual and group) to explain the scope of works and address any concerns. Respond promptly and empathetically to tenant queries, feedback or complaints. Maintain accurate records of all communication and engagement with residents. Distribute written communications (letters, notices, leaflets) outlining key information and schedules. Offer additional support to vulnerable tenants and ensure their needs are considered. Liaise closely with site managers, subcontractors and housing representatives to coordinate access and minimise inconvenience. Assist in tracking resident satisfaction and follow up on any post-completion issues or snagging. Candidate Requirements Previous experience in a similar role, ideally within construction, housing, or property services (e.g. Tenant Liaison Officer, Resident Liaison Officer or Housing Officer). Excellent interpersonal and communication skills, both written and verbal. Ability to handle difficult conversations with tact, empathy and professionalism. Well-organised with strong administrative skills and attention to detail. Capable of working independently and collaboratively as part of a wider team. Full UK driving licence and access to transport (if required). Desirable Attributes Experience working on occupied housing developments or refurbishment projects. A good understanding of construction site processes and health & safety. Disclosure Scotland certificate (or willingness to apply if required). Rate of Pay Competitive hourly or day rate, depending on experience. Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.

Contracts Manager Based in Cannock 68K + Car Allowance or Company Car + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contracts Manager to deliver Planned Works to tenanted Social Housing properties in Cannock. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 68,000 + Car/Allowance + Benefits. Please apply online now or call Mia on (phone number removed).

About us A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. About this role Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that. Job Purpose Proactive Seeks out opportunities to improve customer service in every interaction Conscientious Persists with challenging issues to get things done Collaborative Works to support both internal and external stakeholders to ensure positive outcomes Transparent Is the eyes and ears of RGE and our customers Main duties and responsibilities As an RLO within the Customer Care team you will: Arranging and booking appointments/visits to properties Correspondence regarding access and resident concerns including home visits. Calling through booked appointments to confirm Build strong relationships with residents Coordinate between residents and office Attend meetings & presentations for residents where required Ensure information on vulnerable residents or those posing a risk is communicated in line with policy Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office Maintain effective communication channels with residents and office staff Work with SMT and the Contracts team to drive forward the company s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture Experience & Skills Demonstrable previous experience working within Social Housing/Council Residential property management A calm, confident and adaptable communicator both in person, in writing and on the phone Strong face to face customer service experience Ability to engage effectively with diverse communities Equally happy working independently or as part of a team Highly proactive with a track Excellent time management and organisational skills Ability to handle a busy workload, under pressure and to strict deadlines Good general IT skills A full UK driving licence Salary & Benefits Competitive salary relative to experience (PAYE) 23 days holiday per year, rising to 25 days after two years of employment Buy and sell holiday scheme Access to a pension scheme Time and a half rate for evening and Saturday working hours Flexible working approach upon agreement Amazing in-house training programme. E- learning platforms available. Development review and progression opportunities. Employee wellbeing programme Casual dress, company social events, on-site parking

Resident Liaison Officer Covering areas in and around Swindon 31-33k plus 4k car allowance permanent role must have own vehicle and 1 year exp as RLO As this is a brand new contract, new team etc we need someone experienced as RLO already Ideally planned works but open Must be comfortable with travel as this is looking after circa 1400 properties Net Zero works so if someone has experience of this that would be great (not a necessity however) Job Title: Resident Liaison Officer Location: Swindon Salary: 31,000- 33,000 per annum + 4k Car Allowance Sector: Social Housing Resident Liaison Officer About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in SWINDON . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE SEND ALL CVS DIRECTLY

If you have experience as a Resident Liaison Officer within the construction, property or social housing sectors this role could be ideal. You must possess excellent admin and customer services skills and be extremely organised. For this role you will need to be a car driver.

Good Afternoon, I am currently representing Newham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Liaison Team Leader this role will be: Min 3 days in office E16 2QU The right candidate will: To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment. To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team. To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met. To work towards delivering a top performance culture, where the customer voice is central. Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning. To take responsibility for managing first line escalation customer enquiries including some formal complaints. We require the following: Knowledge of relevant Housing Law and experience of practical application of legislation and good practice. Experience of managing dispersed teams successfully against a range of key performance indicators. Knowledge of multiple housing tenures, including, leaseholder, temporary housing, secure, fixed term and introductory tenancies. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,

Resident Liaison Officer / Customer Support Representative 26-30k + company car and fuel card or a car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Kent during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, which may take place at head office or a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as an RLO is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Looking for a Resident Liaison officer to join a leading Property Maintenance Contractor based in South Derbyshire on a Planned maintenance contract This role is fixed term contract for 6 months. Offering a competitive salary of up to 33,000 + company car and benefits Working on a planned maintenance contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience within a similar role or industry ideally Social Housing Have a full UK driving licence commutable to South Derbyshire Are an excellent communicator, comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

My client who is a large social housing contractor has now a position for a tenant liaison officer within the Swadlincote area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel) Access to a vehicle and full UK Driving licence

Main purpose of position: The Tenancy Auditor will be required to liaise with residents undertaking basic assessments of social housing properties owned by Luton Borough Council. The post holder will also be responsible for reviewing the tenancy records, auditing who is living in the accommodation compared to our records and other factors such as but not limited to; the condition of property including gardens, assessing if the tenancy conditions are being adhered to, any unauthorised alterations, hoarding, mould, if repairs been reported. As a Tenancy Audit Officer, you will be expected to: visit/work with households in and around Luton Undertake assessments Ensure all findings are reported and noted as necessary Skills and Experience: Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Demonstrable knowledge of Housing legislation, Housing Act 1996, parts VI and VII, as amended A good understanding and awareness of housing issues and homelessness issues NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering Brent and surrounding areas Full-time, permanent Salary 35,000 - 40,000 plus car allowance We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!