56 jobs found

Resident Liaison Officer Brent £22.57 per hour Social Housing Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent . This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV.

Social Value & S106 Liaison Officer Salary and Package 45,000 to 55,000 per annum depending on experience Hybrid working arrangement Company benefits package Long-term career opportunity within a stable contractor Location - West London Full-time, Permanent Position Social Value & S106 Liaison Officer required for a growing London contractor delivering affordable housing and residential schemes across the capital. This Social Value & S106 Liaison Officer position offers involvement across live construction projects with real community impact. The Social Value & S106 Liaison Officer will work closely with operational teams and local stakeholders to ensure planning obligations are achieved. This Social Value & S106 Liaison Officer role suits someone experienced in social value delivery within construction or regeneration environments. The Social Value & S106 Liaison Officer will play a visible and important role across projects from pre-construction through delivery. About the Company An established London-based design and build contractor delivering residential, affordable housing, and mixed-use developments for both public and private sector clients. The business operates with a strong focus on quality, collaboration, sustainability, and careful project delivery, supported by experienced management teams and long-standing client relationships. Why Join Them The company maintains a consistent pipeline of residential schemes across London, providing stability and continuity of work. Teams work collaboratively across design, construction, and community engagement functions, allowing social value to be embedded properly rather than treated as a compliance exercise. You will join a contractor that values practical delivery, clear communication, and long-term relationships with local communities and partners. The role offers genuine ownership and the opportunity to shape social value outcomes across multiple projects. About the Role The Social Value & S106 Liaison Officer will ensure planning and contractual social value commitments are delivered effectively across live construction projects. Responsibilities will include: Managing and monitoring Section 106 and social value obligations Acting as the main point of contact for community engagement matters Building relationships with local authorities, residents, and community groups Coordinating newsletters, project updates, and community communications Organising engagement events, site visits, and local initiatives Working with site teams to address community feedback and enquiries Developing partnerships with schools, colleges, and training providers Supporting employment and skills initiatives linked to projects Coordinating work placements and careers engagement activities Delivering presentations promoting construction career pathways Collaborating with supply chain partners to achieve social value targets Supporting charitable and volunteering initiatives aligned with project commitments Tracking and reporting social value performance against agreed metrics Maintaining accurate records to demonstrate compliance Supporting pre-construction teams with social value planning where required The role involves regular interaction with operational teams and external stakeholders, requiring strong organisation, communication skills, and an understanding of construction project environments. Summary This is a well-rounded opportunity for a social value professional seeking a role with genuine responsibility and visibility. You will contribute directly to community outcomes while working alongside experienced construction teams delivering meaningful residential developments across London. Contact Mark at Up Front Recruitment for more information.

Housing Officer x 4 3 Month contract 37 hours per week £20.75 plus holiday pay, £23.25 including Holiday pay, £27.10 Umbrella Hybrid working throughout Devon and Cornwall - patches allocated according to your location BRC are working with one of our key clients in the South West to recruit for 4 x Housing Officers to cover patches throughout Plymouth and Cornwall As an experienced Housing Officer, you will have responsibility for being the primary relationship manager for customers in your patch. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: Provide outstanding service and support for customers, handling queries, permissions and tenancy management. Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements. Manage cases of tenancy breaches, including the Safeguarding of customers. Oversee estate standards and service contract to ensure value for money and a high-quality living environment. Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability. You should have: Experience in social housing with experience of tenancy, estate and housing management. Strong interpersonal skills. Excellent organisational skills to manage competing priorities in a fast-paced environment. Have an excellent customer focus, with an ability and drive to improve customer satisfaction. Hold a full UK driving licence and access to a suitable vehicle. For further information about this Housing Officer vacancy, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site

Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington

We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.

We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of 39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups

Resident Liaison Officer Location: Rochdale Contract: Temporary initially 6 weeks, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 13 - 14.50 per hour dependent on experience The Role An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel; candidates must have access to their own vehicle. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.

Elevate Projects are working with a medium sized housing association to find a Building Safety Manager to lead on fire and structural safety for our Higher-Risk Buildings (HRBs). This role is home based with an expectation of 2 times a month travelling to sites in London You will ensure compliance with the Building Safety Act 2022, manage our Building Safety Management System, and coordinate the development of Building Safety Cases. This role involves leading a small team, engaging with residents and stakeholders, and fostering a culture of safety and accountability. Key Responsibilities Act as the first point of contact for all fire and structural safety enquiries. Ensure HRBs comply with the Building Safety Act 2022 and associated regulations. Oversee the Mandatory Occurrence Reporting System and resident safety complaints. Develop and maintain Building Safety Cases and risk assessments. Lead a team of Building Safety Officers, providing guidance and support. Collaborate with external agencies, operational teams, and residents to promote safety. Manage the Golden Thread of Information and digital records for HRBs. Prepare reports for Boards, Executives, and regulators. About You You will be Degree or equivalent in building design, construction, or fire safety, plus a Level 4 fire safety qualification (e.g., NEBOSH Fire Certificate). Proven background in building safety, compliance, or fire risk management within a housing or property context. Knowledgeable: Up-to-date with Building Safety Act 2022, Fire Safety Act 2021, and HRB regulations. Strong communication, stakeholder management, and team leadership abilities. Committed to resident safety and engagement. Full UK driving licence; ability to travel regionally

Neighbourhood Housing Officer Ashford, Kent Temporary Full Time, Hybrid An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service. THE ROLE You will manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement. Manage rent accounts, arrears recovery, and initiate legal action where required Investigate and resolve anti-social behaviour cases in partnership with police and other agencies Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges Work with vulnerable tenants, completing welfare checks and making appropriate referrals Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches Collaborate with internal teams and external partners to support tenants and sustain tenancies THE CANDIDATE The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association. Proven experience managing rent arrears and income recovery processes Strong background in handling anti-social behaviour cases and tenancy enforcement Knowledge of housing legislation including the Housing Act and ASB legislation Experience conducting estate inspections and tenancy audits Ability to work independently, manage a patch, and build relationships with residents and stakeholders THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 2 Month Contract RATE The pay for the role is 21.47 per hour LTD company rate. The PAYE equivalent is 18.30 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please message me back at (url removed) or call (phone number removed) and ask for Beth for more info If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!

We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Resident Liaison Officer (RLO) Social Housing Roofing Programme Location: Swindon Salary: £32,000 £35,000 plus package Contract Type: Full-Time, Permanent About the Company Our client is a well-established contractor specialising in social housing maintenance and external improvement works . They are delivering a large-scale roofing replacement programme across occupied properties in Swindon and are now recruiting an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the works. Role Overview RLO This is a key RLO role acting as the link between residents, site management, operatives, and the client. As the Resident Liaison Officer , you will ensure residents are fully informed, supported, and engaged before, during, and after roofing works are completed. The RLO will play a vital part in maintaining positive relationships and helping deliver the programme smoothly in a live, occupied environment. Key Responsibilities Resident Communication & Support (RLO Duties) Act as the main point of contact for residents during roofing works Explain programmes, timelines, scaffolding requirements, and potential disruption Carry out home visits, drop-in surgeries, and resident meetings Provide additional support to vulnerable residents Manage and resolve resident queries and complaints effectively Project Coordination Work closely with Site Managers and operatives to coordinate access and appointments Maintain clear and accurate communication records Carry out property and site visits to monitor progress and resident satisfaction Community Engagement Build strong relationships between residents, contractors, and the client Represent the project in a professional and approachable manner as the on-site RLO Support resident feedback and engagement initiatives Administration & Reporting Log all resident interactions and issues Provide regular updates on resident engagement and satisfaction Track issues to ensure timely resolution Requirements Previous experience as a Resident Liaison Officer / RLO , or in a housing, customer service, or community-facing role Strong communication and people skills Confident handling sensitive and challenging situations Good organisational and IT skills Full UK Driving Licence (company vehicle provided) What s on Offer £32,000 £35,000 salary Long-term social housing roofing programme in Swindon Supportive and established project delivery team Training, development, and progression opportunities How to Apply For more information or to apply for this RLO position, please send your up-to-date CV to: (url removed) (phone number removed)

Resident Liaison Officer Resident Liaison Officer required on a short term fixed contract within the Leeds area Job Description Leading resident communications across various housing projects in Leeds as a Resident Liaison Officer. Coordinating appointments between residents and site teams to ensure the smooth delivery of essential services. Resolving resident queries promptly and professionally to maintain high satisfaction levels in the Leeds area. Managing documentation and reports related to engagement for this specialist housing role. Ensuring health and safety compliance is met at all times while visiting resident properties. Skills / Qualifications Experienced professional with a proven track record in resident engagement or social housing. Excellent communication skills are essential for this Resident Liaison Officer position. Full UK Driving License is required to travel between different sites across Leeds and surrounding areas Strong IT proficiency including experience with management systems and Microsoft Office. Empathetic approach to dealing with diverse resident needs within the local community. This Resident Liaison Officer role in Leeds offers a competitive hourly rate plus a car allowance and excellent career progression. To apply for this RLO opportunity, please submit your CV today for immediate consideration

Community Safety Officers Working Pattern: Full time Salary: £31,022 - £33,699 Hours per week: 37 (5 days over 7 working pattern, including evenings and weekends where required) Vacancy ID: (phone number removed) Location: Across the City of Sunderland 2 Permanent Positions 1 Fixed-Term Position (12 months) Join Our Community Safety Team Are you passionate about making a real difference in communities? Do you thrive in a role where every day is different, and where your actions help people feel safe, supported, and proud of where they live? Sunderland City Council s Community Safety Team plays a central role in delivering our bold vision for safer, stronger, and more resilient neighbourhoods. We are seeking a motivated and community-focused individuals to join the team as a Community Safety Officer, helping to deliver visible, impactful services that tackle anti-social behaviour, environmental crime, and public safety issues across the city. About the Role As a Community Safety Officer, you ll work at the heart of Sunderland s neighbourhoods to support our vision for safer, stronger, and more resilient communities. This is a highly visible and rewarding role that blends proactive engagement with robust enforcement, making a real difference to the quality of life for our residents. In this role, you will: Conduct targeted, high-visibility patrols to deter and respond to issues affecting community safety Investigate complaints relating to anti-social behaviour, environmental crime, and public protection, gathering and securing evidence in line with legal requirements Use a wide range of enforcement tools, including the issuing of Fixed Penalty Notices (FPNs), Community Protection Notices (CPNs), and other formal actions to address persistent issues Work closely with partner agencies such as Northumbria Police, alongside residents, elected members, and local businesses, to address complex and persistent community concerns Deliver education and prevention initiatives aimed at reducing anti-social behaviour and promoting responsible behaviours Support community resilience by encouraging local involvement, improving public confidence, and contributing to long-term problem-solving efforts This role combines frontline presence with professional casework, requiring excellent judgment, confidence, and a firm yet fair approach to enforcement and public engagement. What We re Looking For: Confident, community-minded individuals with: Experience in enforcement, compliance, or public protection (or a related field) Knowledge of relevant legislation, including anti-social behaviour legislation, the Environmental Protection Act 1990, and the Police and Criminal Evidence Act 1984 (PACE) Strong interpersonal and conflict resolution skills The ability to remain calm and professional in challenging situations A full UK driving licence (if applicable) A Level 4 qualification in a related field is desirable, where equivalent relevant experience will also be considered Please note that a Disclosure and Barring Service (DBS) check will be required prior to appointment. Why work for Sunderland City Council? Automatic enrolment into the Local Government Pension Scheme (LGPS), offering secure and flexible retirement benefits You ll receive 26 days annual leave (31 after 5 years continuous service), plus bank holidays, with the option to purchase additional leave through the Council s flexible benefits scheme Ongoing training, professional development, and career progression opportunities A supportive, collaborative, and inclusive working environment where your contribution makes a difference All communication about your application for this post will be to the email address that you register with North East Jobs. This may include details of an online assessment you may need to complete and an invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method. Please remember to check your junk mail items. Closing date: 21 April 2026 at 23:59 To Apply If you feel you are a suitable candidate and would like to work for Sunderland City Council, please click apply to be redirected to our website to complete your application.

Community Homeless Prevention Officer London Hybrid Rate: £30.77 per hour (Umbrella) IR35 Status: Inside Initial Contract Length: 3 Months Start Date: 04/05/2026 Working Hours: 09:00 - 17:00 Role summary An experienced Community Homeless Prevention Officer is required to support residents at risk of homelessness. This role will focus on early intervention, proactive casework, and person-centred support to prevent housing issues from escalating into statutory homelessness. You will manage a complex caseload, working holistically with residents who often have multiple, interconnected needs. The role requires strong community engagement skills, the ability to work independently, and confidence in applying homelessness legislation and preventative approaches. This is a hybrid role with a focus on regular time spent working in the community, alongside office and home working as required. What you will do as a Homeless Prevention Officer - Provide early intervention and preventative support to residents at risk of homelessness - Manage a complex caseload, proactively progressing cases independently - Work directly with residents in the community, adapting approaches based on individual needs - Deliver holistic, person-centred support addressing housing, financial, health, family, and wellbeing issues - Identify early homelessness risk indicators and take effective preventative action - Liaise with residents, colleagues, and partner agencies via email, phone, and face-to-face - Coordinate multi-agency support to ensure residents receive joined-up, timely assistance - Accurately record and document all case activity using case management systems and spreadsheets - Ensure casework complies with homelessness legislation, policies, and processes What you will need as a Homeless Prevention Officer - Experience working in support services (essential) - Strong experience providing direct support in housing, support, or community settings - Strong written and numerical skills - Experience using case management systems - Proactive, self-motivated with the ability to manage work independently - Must be able to obtain an Adults DBS What's on offer - Competitive rate of £30.77 per hour (Umbrella) - Hybrid working arrangement with community-based focus - Opportunity to make a real impact on preventing homelessness in the local community Apply NOW or call Jack on (phone number removed)

The Resident Involvement Officer will play a key role in engaging residents and ensuring their voices are heard in shaping property services. This temporary position requires a proactive approach to enhancing resident satisfaction in the not-for-profit sector. Client Details This is an opportunity to join a well-established not-for-profit organisation within the property department. The organisation is committed to delivering high-quality services and fostering strong relationships with its residents across London. Description Facilitate opportunities for residents to provide feedback and contribute to service improvements. Organise and manage resident engagement events and consultations. Develop and implement resident involvement strategies to enhance community participation. Collaborate with internal teams to ensure resident feedback is acted upon effectively. Provide regular updates and reports on resident involvement activities and outcomes. Support the development of resident-led initiatives and projects. Maintain accurate records of resident interactions and feedback. Ensure compliance with relevant policies and standards in all resident engagement activities. Profile A successful Resident Involvement Officer should have: Previous experience in resident engagement, community involvement, or a related field. Knowledge of the not-for-profit sector and housing services. Strong organisational and communication skills. The ability to manage multiple projects and deadlines effectively. A proactive approach to problem-solving and relationship building. Familiarity with relevant policies and regulations in the property sector. Job Offer An hourly rate between GBP 19.0 and GBP 24.0. Temporary position with a focus on meaningful community impact. Opportunity to work within a respected not-for-profit organisation in London. Engaging role contributing to the improvement of property services. If you're passionate about resident involvement and have the relevant skills, apply today to join the team as a Resident Involvement Officer in London!

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-

Job Purpose To provide professional leadership and assurance in the management of building safety for Lambeth Council's HRBs. The post holder will ensure full compliance with relevant legislation, including the Building Safety Act 2022, the Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, along with associated statutory guidance. They will develop, maintain and monitor Building Safety Cases and Building Safety Case Reports, coordinate resident engagement on safety matters and act as a key point of contact between internal departments, residents and external regulators. The Building Safety Manager will work collaboratively across the organisation to embed a proactive culture of safety, transparency and continuous improvement, ensuring that all buildings under their oversight remain safe for occupation. Responsibilities - Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, façade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. Person Specification To support the Principal Accountable Person, successful candidates will need to demonstrate their competence. PAS 8673 outlines the expected skills, knowledge, experience and behaviours for those managing HRBs. Key Knowledge Building Safety Manager Comprehensive understanding of the Building Safety Act 2022, Fire Safety Act 2021, and the Regulatory Reform (Fire Safety) Order 2005, and their application in social housing. Knowledge of safety case principles, building control processes and housing health and safety compliance. Strong understanding of resident engagement requirements and the role of the Building Safety Regulator. Awareness of local authority governance, social housing management and regulatory frameworks. Relevant Experience Building Safety Manager Proven experience (minimum 3 years) in fire and building safety, housing compliance or a related field. Experience of developing, managing and reviewing Building Safety Case Reports and other compliance documentation. Demonstrate ability to coordinate multi-disciplinary teams and drive safety improvements. Experience of engaging with residents and stakeholders on safety and compliance matters. Experience of mentoring or supporting operational housing teams in compliance or safety management. Qualifications Building Safety Manager - CIOB Level 6 Diploma in Building Safety Management (or working towards). - Health & Safety - Evidence of continued professional development in fire and building safety management. Professional Memberships Building Safety Manager Membership (or eligibility for membership) of one or more of the following professional bodies is desirable: - Institute of Building (CIOB) - Institution of Occupational Safety and Health (IOSH) - Institution of Fire Engineers (IFE) - Institute of Fire Safety Managers (IFSM) - Royal Institution of Chartered Surveyors (RICS) - Or other relevant professional organisations associated with building, fire, or safety management.