Service Manager Housing West Kent Salary: 50,000 - 57,000 Location: West Kent Contract: Full-time, Permanent, office based Sector: Housing, Property Benefits: 25 days holiday + bank holidays, free parking, training and career development, contributory pension scheme, life insurance, wellbeing support, 24/7 GP access + more About the Role Are you an experienced leader with a passion for delivering exceptional customer service and driving operational excellence within a service role? This is your chance to join a highly regarded organisation and play a pivotal role in shaping responsive, locally focused services. As Service Manager, you'll lead a team of Planners and Trade Supervisors, ensuring repairs and maintenance services run smoothly and efficiently. You'll be the driving force behind meeting KPIs, reducing travel time, improving first-time fixes, and delivering outstanding customer experiences for residents and stakeholders. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture of the organisation is embedded between teams and values and behaviours are continuously promoted and practiced within the team. What You'll Do Manage and motivate a high-performing team, embedding company values and culture. Oversee planning, scheduling, and resource optimisation for operatives and subcontractors. Be the "face of repairs" in your area, building strong relationships with residents and tenant bodies. Drive service delivery to meet or exceed KPIs and contractual obligations. Ensure compliance with health & safety, budget control, and operational standards. Lead cultural change from technical compliance to resident satisfaction. What We're Looking For Strong leadership and team management experience. Excellent communication and influencing skills. Knowledge of social housing building maintenance. Experience with workforce scheduling systems and data analysis. Positive, proactive attitude and problem-solving mindset. Full UK driving licence. Why Join This Employer? This is a role where you can truly make a difference to communities. Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive, collaborative working environment. 25 days, increasing to 28 days at 5-years of service and 30 days at 10-years' service Pay review every year. Up to 3,000 colleague referral fee. Contributory pension scheme with 4% to 10% matched contributions. Life Insurance. 24/7 Digital GP service and counselling helpline (including face to face sessions) Free eye test voucher annually and contribution towards glasses. Free annual flu jab. Two volunteer days per year. Extensive annual staff wellbeing programme of events. Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping travel, & days out. Social events, including rounders, festive Fridays and lunch time walking Travel loan Long service awards Next steps: Apply online or send your CV directly to Rhiannon at Office Angels: (url removed). Once we receive your CV, you'll have an initial chat with Rhiannon, followed by a short interview if shortlisted. This is a great opportunity to learn more about the employer, not just from the job description and website, but also from Rhiannon's first-hand experience of recruiting for them. A full job description is available. Rhiannon has met the team and successfully placed candidates this year who are thriving in their roles. Rhiannon is keen to share insight with applicants to help you decide if this is the right next step for you. Rhiannon offers over 20 years' experience in the local recruitment market and having placed 100's of candidates with local employers, is best placed to support and guide you with your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Nov 13, 2025
Full time
Service Manager Housing West Kent Salary: 50,000 - 57,000 Location: West Kent Contract: Full-time, Permanent, office based Sector: Housing, Property Benefits: 25 days holiday + bank holidays, free parking, training and career development, contributory pension scheme, life insurance, wellbeing support, 24/7 GP access + more About the Role Are you an experienced leader with a passion for delivering exceptional customer service and driving operational excellence within a service role? This is your chance to join a highly regarded organisation and play a pivotal role in shaping responsive, locally focused services. As Service Manager, you'll lead a team of Planners and Trade Supervisors, ensuring repairs and maintenance services run smoothly and efficiently. You'll be the driving force behind meeting KPIs, reducing travel time, improving first-time fixes, and delivering outstanding customer experiences for residents and stakeholders. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture of the organisation is embedded between teams and values and behaviours are continuously promoted and practiced within the team. What You'll Do Manage and motivate a high-performing team, embedding company values and culture. Oversee planning, scheduling, and resource optimisation for operatives and subcontractors. Be the "face of repairs" in your area, building strong relationships with residents and tenant bodies. Drive service delivery to meet or exceed KPIs and contractual obligations. Ensure compliance with health & safety, budget control, and operational standards. Lead cultural change from technical compliance to resident satisfaction. What We're Looking For Strong leadership and team management experience. Excellent communication and influencing skills. Knowledge of social housing building maintenance. Experience with workforce scheduling systems and data analysis. Positive, proactive attitude and problem-solving mindset. Full UK driving licence. Why Join This Employer? This is a role where you can truly make a difference to communities. Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive, collaborative working environment. 25 days, increasing to 28 days at 5-years of service and 30 days at 10-years' service Pay review every year. Up to 3,000 colleague referral fee. Contributory pension scheme with 4% to 10% matched contributions. Life Insurance. 24/7 Digital GP service and counselling helpline (including face to face sessions) Free eye test voucher annually and contribution towards glasses. Free annual flu jab. Two volunteer days per year. Extensive annual staff wellbeing programme of events. Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping travel, & days out. Social events, including rounders, festive Fridays and lunch time walking Travel loan Long service awards Next steps: Apply online or send your CV directly to Rhiannon at Office Angels: (url removed). Once we receive your CV, you'll have an initial chat with Rhiannon, followed by a short interview if shortlisted. This is a great opportunity to learn more about the employer, not just from the job description and website, but also from Rhiannon's first-hand experience of recruiting for them. A full job description is available. Rhiannon has met the team and successfully placed candidates this year who are thriving in their roles. Rhiannon is keen to share insight with applicants to help you decide if this is the right next step for you. Rhiannon offers over 20 years' experience in the local recruitment market and having placed 100's of candidates with local employers, is best placed to support and guide you with your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
I am currently working with a Housing association based in Tunbridge Wells, They oversee 13,000 properties across the South East and Kent, specialising in repairs and maintenance, They are looking for a service manager who has experience in repairs and maintenance to join the team. The Role: As the Service Manager you will lead a team of Planners who are responsible for planning, scheduling and managing our tradespeople's diaries all whilst keeping residents informed of appointments and status of jobs, along with managing the Sub-contractor Co-coordinator. You will also manage a team of Trade Supervisors who manage all the repairs operatives You will be driving service delivery to meet, or exceed, KPI targets such attending jobs within service level agreements, meeting first time fix, reducing travel time and No Access to properties as well as providing an excellent customer service to all stakeholders including the client, the resident and internal parties. You will be keeping residents up to date with sub-contractor works and ensuring works are completed in line with complaint resolutions. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture is embedded between teams and values and behaviours are continuously promoted and practised within the team. Accountabilities: Responsible for managing and motivating a team and driving area and team performance, providing clear objectives, direction and leadership Being the face of repair's and the lead on local area issues and being the interface with tenant bodies Be responsible for spend in line with the budget and support the budget setting and forecasting processes Ensuring and assessing that those employed (contractors and employees) to maintain properties have the necessary skills, knowledge and experience. Assist with delivering cultural change from technical compliance to resident satisfaction, actively promoting this through a range of activities, and embedding in day-to-day tasks and language. Responsible for meeting service delivery targets, including end to end management of the service within a defined area Responsible for collaboration and sharing of best practice Proactively manage resources, challenge commercial and operational effectiveness and drive a positive culture in line with values and strategies Responsible for ensuring that all customer management systems and process are maintained effectively Responsible for ensuring all targets are met or exceeded e.g. KPI's and contractual obligations Responsible for ensuring health and safety is maintained by working with the HSE & Compliance Manager Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections Provide clear and regular communication to staff ensuring performance, against target, is communicated and any remedial actions plans are cascaded and implemented Responsible for management of all operational assets Develop, train and retain high quality staff to deliver high levels of customer service, ensuring trades are multi-skilled where appropriate Ensuring right level of resources are available, with the right skills to deliver the service Responsible for optimising deployment of resources Responsible for the end-to-end management of service delivery, from allocation of jobs through to completion Optimisation of labour resources through effective use of planning and scheduling tools. Adherence to daily disciplines Responsible for monthly operational reviews with the Field Supervisors identifying any performance issues and creating remedial actions plans Authorise written response to formal complaints Ensure compliance with all internal and external policies Attend contract management meetings as appropriate Ensure that contracts deliver value for money, customer excellence in service delivery and strong technical performance. With the support of HR, manage staff conduct and performance, ensuring compliance with company policies and standards. Always act as an ambassador and act as a leader Keep up to date with changes in legislation, sector practice and ensure this is cascaded appropriately and reflected in policy and/or procedural change. General: To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. Recognise, respect and promote the different roles and diversity of the individuals within the business. To actively contribute towards key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. Attend and participate in training and other meetings and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the business. Essential and Desirable Criteria :Excellent communication, engagement and influencing skills Experience of workforce electronic scheduling systems Excellent planning and data interrogation skills Positive proactive attitude Good understanding of Social Housing Building Maintenance Experience of managing teams Proven strong leadership skills Excellent dispute resolution skills Appropriate qualifications including GCSE English & Math's or equivalent IT literate (Microsoft Office) Professional approach with high standards Full UK Driving Licence RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Nov 13, 2025
Full time
I am currently working with a Housing association based in Tunbridge Wells, They oversee 13,000 properties across the South East and Kent, specialising in repairs and maintenance, They are looking for a service manager who has experience in repairs and maintenance to join the team. The Role: As the Service Manager you will lead a team of Planners who are responsible for planning, scheduling and managing our tradespeople's diaries all whilst keeping residents informed of appointments and status of jobs, along with managing the Sub-contractor Co-coordinator. You will also manage a team of Trade Supervisors who manage all the repairs operatives You will be driving service delivery to meet, or exceed, KPI targets such attending jobs within service level agreements, meeting first time fix, reducing travel time and No Access to properties as well as providing an excellent customer service to all stakeholders including the client, the resident and internal parties. You will be keeping residents up to date with sub-contractor works and ensuring works are completed in line with complaint resolutions. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture is embedded between teams and values and behaviours are continuously promoted and practised within the team. Accountabilities: Responsible for managing and motivating a team and driving area and team performance, providing clear objectives, direction and leadership Being the face of repair's and the lead on local area issues and being the interface with tenant bodies Be responsible for spend in line with the budget and support the budget setting and forecasting processes Ensuring and assessing that those employed (contractors and employees) to maintain properties have the necessary skills, knowledge and experience. Assist with delivering cultural change from technical compliance to resident satisfaction, actively promoting this through a range of activities, and embedding in day-to-day tasks and language. Responsible for meeting service delivery targets, including end to end management of the service within a defined area Responsible for collaboration and sharing of best practice Proactively manage resources, challenge commercial and operational effectiveness and drive a positive culture in line with values and strategies Responsible for ensuring that all customer management systems and process are maintained effectively Responsible for ensuring all targets are met or exceeded e.g. KPI's and contractual obligations Responsible for ensuring health and safety is maintained by working with the HSE & Compliance Manager Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections Provide clear and regular communication to staff ensuring performance, against target, is communicated and any remedial actions plans are cascaded and implemented Responsible for management of all operational assets Develop, train and retain high quality staff to deliver high levels of customer service, ensuring trades are multi-skilled where appropriate Ensuring right level of resources are available, with the right skills to deliver the service Responsible for optimising deployment of resources Responsible for the end-to-end management of service delivery, from allocation of jobs through to completion Optimisation of labour resources through effective use of planning and scheduling tools. Adherence to daily disciplines Responsible for monthly operational reviews with the Field Supervisors identifying any performance issues and creating remedial actions plans Authorise written response to formal complaints Ensure compliance with all internal and external policies Attend contract management meetings as appropriate Ensure that contracts deliver value for money, customer excellence in service delivery and strong technical performance. With the support of HR, manage staff conduct and performance, ensuring compliance with company policies and standards. Always act as an ambassador and act as a leader Keep up to date with changes in legislation, sector practice and ensure this is cascaded appropriately and reflected in policy and/or procedural change. General: To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. Recognise, respect and promote the different roles and diversity of the individuals within the business. To actively contribute towards key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. Attend and participate in training and other meetings and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the business. Essential and Desirable Criteria :Excellent communication, engagement and influencing skills Experience of workforce electronic scheduling systems Excellent planning and data interrogation skills Positive proactive attitude Good understanding of Social Housing Building Maintenance Experience of managing teams Proven strong leadership skills Excellent dispute resolution skills Appropriate qualifications including GCSE English & Math's or equivalent IT literate (Microsoft Office) Professional approach with high standards Full UK Driving Licence RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Repairs Planner/ Maintenance Coordinator Needed Location: Bromley Salary: £26,000 - £30,000 DOE Hill McGlynn Recruitment are delighted to be working with a well-established property maintenance contractor to recruit a Repairs Planner/ Maintenance Coordinator based out of their busy Bromley office. This is a fantastic opportunity for an organised and proactive individual who thrives in a fast-paced environment, coordinating a high volume of reactive maintenance jobs across multiple trades and property types. The Role; You'll be the key link between customers and engineers, managing and prioritising incoming maintenance requests - up to 2,000 call-outs a month - ensuring the right tradesperson is sent to the right job at the right time. Duties include: Logging and scheduling reactive maintenance call-outs for domestic and commercial properties Allocating jobs to engineers including Gas Engineers, Plumbers, Electricians, Roofers, and AC/HVAC Engineers Responding to emergency call-outs and prioritising urgent repairs Coordinating daily workloads and ensuring SLAs and client expectations are met Liaising with customers and engineers to provide updates on job progress Maintaining accurate records and job documentation in the internal system About You Previous experience in a helpdesk, scheduling, or coordination role within maintenance, repairs, or facilities management preferred Excellent organisational and communication skills Ability to multitask and work under pressure in a fast-moving environment Strong IT skills and familiarity with scheduling software or CRM systems A team player with a proactive, customer-focused attitude What's on Offer Competitive salary of £26,000 - £30,000 DOE Opportunity to join a friendly and supportive office team Full-time, permanent position with excellent progression opportunities If you're a confident communicator who enjoys solving problems and coordinating people in a fast-paced environment, this is a great opportunity to join a growing business at the heart of their operations. Please apply today by submitting your CV.
Nov 12, 2025
Full time
Repairs Planner/ Maintenance Coordinator Needed Location: Bromley Salary: £26,000 - £30,000 DOE Hill McGlynn Recruitment are delighted to be working with a well-established property maintenance contractor to recruit a Repairs Planner/ Maintenance Coordinator based out of their busy Bromley office. This is a fantastic opportunity for an organised and proactive individual who thrives in a fast-paced environment, coordinating a high volume of reactive maintenance jobs across multiple trades and property types. The Role; You'll be the key link between customers and engineers, managing and prioritising incoming maintenance requests - up to 2,000 call-outs a month - ensuring the right tradesperson is sent to the right job at the right time. Duties include: Logging and scheduling reactive maintenance call-outs for domestic and commercial properties Allocating jobs to engineers including Gas Engineers, Plumbers, Electricians, Roofers, and AC/HVAC Engineers Responding to emergency call-outs and prioritising urgent repairs Coordinating daily workloads and ensuring SLAs and client expectations are met Liaising with customers and engineers to provide updates on job progress Maintaining accurate records and job documentation in the internal system About You Previous experience in a helpdesk, scheduling, or coordination role within maintenance, repairs, or facilities management preferred Excellent organisational and communication skills Ability to multitask and work under pressure in a fast-moving environment Strong IT skills and familiarity with scheduling software or CRM systems A team player with a proactive, customer-focused attitude What's on Offer Competitive salary of £26,000 - £30,000 DOE Opportunity to join a friendly and supportive office team Full-time, permanent position with excellent progression opportunities If you're a confident communicator who enjoys solving problems and coordinating people in a fast-paced environment, this is a great opportunity to join a growing business at the heart of their operations. Please apply today by submitting your CV.
Administrator / Planner (Repairs & Maintenance) Location: Oldbury (B69) Pay Rate: 14.50 per hour (Umbrella) Working Hours: Monday to Friday, 8:30am - 4:30pm Contract Type: Temporary - Long Term Start Date: ASAP Overview: We're currently looking for an Administrator / Planner to join a busy maintenance team based in Oldbury. This is an excellent opportunity to join an established organisation and play a key role in supporting the coordination of repairs and maintenance works across a range of properties. Role Responsibilities: Scheduling and coordinating trades operatives for reactive and planned maintenance works Managing diaries, logging jobs, and updating internal systems Liaising with tenants, engineers, and supervisors to ensure works are completed efficiently and on time Providing administrative support to the wider maintenance team Requirements: Previous experience in a planning, scheduling, or administration role (ideally within repairs or maintenance) Strong organisational and communication skills Confident IT skills (Excel, Outlook, and scheduling software) Ability to work effectively in a fast-paced office environment To Apply: If you're interested in this opportunity, please apply with your CV today.
Nov 12, 2025
Seasonal
Administrator / Planner (Repairs & Maintenance) Location: Oldbury (B69) Pay Rate: 14.50 per hour (Umbrella) Working Hours: Monday to Friday, 8:30am - 4:30pm Contract Type: Temporary - Long Term Start Date: ASAP Overview: We're currently looking for an Administrator / Planner to join a busy maintenance team based in Oldbury. This is an excellent opportunity to join an established organisation and play a key role in supporting the coordination of repairs and maintenance works across a range of properties. Role Responsibilities: Scheduling and coordinating trades operatives for reactive and planned maintenance works Managing diaries, logging jobs, and updating internal systems Liaising with tenants, engineers, and supervisors to ensure works are completed efficiently and on time Providing administrative support to the wider maintenance team Requirements: Previous experience in a planning, scheduling, or administration role (ideally within repairs or maintenance) Strong organisational and communication skills Confident IT skills (Excel, Outlook, and scheduling software) Ability to work effectively in a fast-paced office environment To Apply: If you're interested in this opportunity, please apply with your CV today.
Role: Estate Assistant Delivery Manager (Waste & Planned) Location: Chatham, Medway Salary: £40,000 per annum (weekly paid) Potential Temp to Perm Position with initial three months fixed term contract The Assistant Managers of our client Direct Labour Organisation (DLO) operate in a performance environment. The Assistant Managers deal with effective management of our internal resource to repair and maintain our Housing Stock and Estate Areas. Your role is about resource and performance management. You ll work closely with the Delivery Managers and act as an ambassador for client estates. You ll lead a team of front-line skilled operatives to deliver excellent and high-performing service. The Operatives are our front-line work force and represent our efforts as a visible landlord. Your role is to manage the performance of Operatives within our Direct Labour Organisation to deliver service excellence for customers with quality works achieved and best value for client s estate. You will be monitoring team performance, undertaking pre, post and work in progress inspections, as well as Health and Safety Inspections. You will be providing technical advice to the Operatives in the delivery of their work and managing customers expectations over scope and delivery of works. You will be ensuring productivity of operatives and work with our Planners to programme works efficiently within our Service Level Agreements. You will be ensuring the Operatives have the right tools, materials, and safety protection to undertake their roles appropriately. This will include audits of equipment and van checks. You will undertake regular performance reviews of Operatives and develop individual and team plans to develop staff and improve performance. You will be provided with a company van to provide visible presence on the estates. You will lead the planning and implementation of projects, carry out Project evaluation with results measurement, planning and scheduling timelines, with financial management and reporting regularly to Senior management Duties and Responsibilities: Delivering excellent operational performance by leading a team of Operatives to deliver a right first time service for customers. Ensuring that our service delivers the best it can for our customers, relentlessly owning and driving excellent customer service and taking responsibility for making things happen Ensuring the appropriate outcomes are reached and customers receive an excellent service. Ensuring that any follow-on cases are managed effectively, reaching customer driven outcomes within appropriate timescales Deploying coaching and performance management skills to make sure the service is managed effectively and that Operatives take ownership of customer queries Ensuring that the right resources are in place to deal with current and predicted workload priorities at the right time, on an on-going basis Using customer insight, performance data, quality checks and your own observations to coach, give feedback and create development plans for team members, ensuring a relentless focus on the delivery of results and that the potential of team members is realised. Also use information to feedback to the Delivery Managers, to shape and influence strategy and policies Supporting your team to resolve non standard or escalated queries / issues, drawing on the expertise of others if necessary Proactively looking for ways to embrace changes, and encouraging team members to do so, in order to continually improve our service offer to customers. Includes coaching others to embrace new technologies Proactively identifying risks and appropriate mitigations, or escalating where appropriate. Ensuring works are completed to appropriate standards to ensure legislator and regulatory compliance. Ensuring highest standards of health and safety. Investigation, recording and developing of lessons learnt from accidents or near misses Ensuring all activities assigned from within T1000 Health and Safety app are delivered in target time Ensuring a robust out of hours service is in place, including being part of the management call out rota Meeting budgetary objectives, financial management, tracking project performance Contract Management Leading the planning and implementation of projects Project evaluations and results measurement, planning and scheduling timelines in conjunction with the senior planner Being responsible for performance of all teams involved in the management of waste on our Estates Take an active part in delivering projects within the DLO Improvement Plan Be responsible for ensuring all team members deliver orgnisational asks within target time Ensuring all 1-2-1 nd on tracks are delivered with the team Being an active part of the team delivering 100% of Estate Inspections with involved stakeholders Working with service charge team to ensure all works are coded appropriately to properties. What s essential: Technical knowledge in delivery of operative based works Good knowledge of Minor repairs, diagnosis and remedy of defects Good working knowledge of European playground standards EN1176 & EN1177 Demonstrable experience gained within a grounds Maintenance/caretaking service Experience in ensuring all machinery are maintained and safe to operate Experience in ensuring all tools and equipment are well maintained, clean and serviceable Strong people management skills / team leading experience Experience of leading and motivating a team to deliver excellent results, managing performance and ensuring that the potential of each team member is realised Working effectively with and influencing colleagues & stakeholders across the business Excellent customer communication skills Seeing the bigger picture in the wider delivery of Client s Estate services Good communicator across internal team Taking ownership for delivery of service including follow on work (external contractors) from initial inspection of works Full driving licence Competent with ICT systems and handheld devices Exceptional eye for detail on delivery of service Good knowledge of contract management Good knowledge of budgetary objectives, financial management, tracking project performance Leading the planning and implementation of projects Health & Safety qualification Immediate start and paid weekly.
Nov 11, 2025
Full time
Role: Estate Assistant Delivery Manager (Waste & Planned) Location: Chatham, Medway Salary: £40,000 per annum (weekly paid) Potential Temp to Perm Position with initial three months fixed term contract The Assistant Managers of our client Direct Labour Organisation (DLO) operate in a performance environment. The Assistant Managers deal with effective management of our internal resource to repair and maintain our Housing Stock and Estate Areas. Your role is about resource and performance management. You ll work closely with the Delivery Managers and act as an ambassador for client estates. You ll lead a team of front-line skilled operatives to deliver excellent and high-performing service. The Operatives are our front-line work force and represent our efforts as a visible landlord. Your role is to manage the performance of Operatives within our Direct Labour Organisation to deliver service excellence for customers with quality works achieved and best value for client s estate. You will be monitoring team performance, undertaking pre, post and work in progress inspections, as well as Health and Safety Inspections. You will be providing technical advice to the Operatives in the delivery of their work and managing customers expectations over scope and delivery of works. You will be ensuring productivity of operatives and work with our Planners to programme works efficiently within our Service Level Agreements. You will be ensuring the Operatives have the right tools, materials, and safety protection to undertake their roles appropriately. This will include audits of equipment and van checks. You will undertake regular performance reviews of Operatives and develop individual and team plans to develop staff and improve performance. You will be provided with a company van to provide visible presence on the estates. You will lead the planning and implementation of projects, carry out Project evaluation with results measurement, planning and scheduling timelines, with financial management and reporting regularly to Senior management Duties and Responsibilities: Delivering excellent operational performance by leading a team of Operatives to deliver a right first time service for customers. Ensuring that our service delivers the best it can for our customers, relentlessly owning and driving excellent customer service and taking responsibility for making things happen Ensuring the appropriate outcomes are reached and customers receive an excellent service. Ensuring that any follow-on cases are managed effectively, reaching customer driven outcomes within appropriate timescales Deploying coaching and performance management skills to make sure the service is managed effectively and that Operatives take ownership of customer queries Ensuring that the right resources are in place to deal with current and predicted workload priorities at the right time, on an on-going basis Using customer insight, performance data, quality checks and your own observations to coach, give feedback and create development plans for team members, ensuring a relentless focus on the delivery of results and that the potential of team members is realised. Also use information to feedback to the Delivery Managers, to shape and influence strategy and policies Supporting your team to resolve non standard or escalated queries / issues, drawing on the expertise of others if necessary Proactively looking for ways to embrace changes, and encouraging team members to do so, in order to continually improve our service offer to customers. Includes coaching others to embrace new technologies Proactively identifying risks and appropriate mitigations, or escalating where appropriate. Ensuring works are completed to appropriate standards to ensure legislator and regulatory compliance. Ensuring highest standards of health and safety. Investigation, recording and developing of lessons learnt from accidents or near misses Ensuring all activities assigned from within T1000 Health and Safety app are delivered in target time Ensuring a robust out of hours service is in place, including being part of the management call out rota Meeting budgetary objectives, financial management, tracking project performance Contract Management Leading the planning and implementation of projects Project evaluations and results measurement, planning and scheduling timelines in conjunction with the senior planner Being responsible for performance of all teams involved in the management of waste on our Estates Take an active part in delivering projects within the DLO Improvement Plan Be responsible for ensuring all team members deliver orgnisational asks within target time Ensuring all 1-2-1 nd on tracks are delivered with the team Being an active part of the team delivering 100% of Estate Inspections with involved stakeholders Working with service charge team to ensure all works are coded appropriately to properties. What s essential: Technical knowledge in delivery of operative based works Good knowledge of Minor repairs, diagnosis and remedy of defects Good working knowledge of European playground standards EN1176 & EN1177 Demonstrable experience gained within a grounds Maintenance/caretaking service Experience in ensuring all machinery are maintained and safe to operate Experience in ensuring all tools and equipment are well maintained, clean and serviceable Strong people management skills / team leading experience Experience of leading and motivating a team to deliver excellent results, managing performance and ensuring that the potential of each team member is realised Working effectively with and influencing colleagues & stakeholders across the business Excellent customer communication skills Seeing the bigger picture in the wider delivery of Client s Estate services Good communicator across internal team Taking ownership for delivery of service including follow on work (external contractors) from initial inspection of works Full driving licence Competent with ICT systems and handheld devices Exceptional eye for detail on delivery of service Good knowledge of contract management Good knowledge of budgetary objectives, financial management, tracking project performance Leading the planning and implementation of projects Health & Safety qualification Immediate start and paid weekly.
Supply Chain Coordinator - 12 month contract Location: Tunbridge Wells Contract Type: Permanent Salary: 28,000 - 30,000 per annum Hours: 8am - 5pm Monday - Friday - 100% office based What You'll Do: As the Supply Chain Coordinator, you will play a crucial role in ensuring the smooth operation of this company's supply chain processes: Acts as the main point of contact for all subcontractors delivering maintenance, repairs, and project work. Coordinates onboarding and inductions, ensuring all documentation, insurance, and accreditation's are current. Maintains and updates the subcontractor database with accurate, compliant information. Supports the allocation and scheduling of work orders based on performance, capacity, and location. Ensures works are allocated correctly and subcontractors receive all necessary details for each job. Responds promptly to updates received via mailboxes, portals, and planners, ensuring tasks are completed within target timescales to meet KPIs. Builds strong working relationships with subcontractors, internal teams, and residents. Provides operational teams with timely updates on subcontractor availability, performance, and any issues. Promotes a culture of partnership, accountability, and continuous improvement. Works closely with Supervisors and Managers to review diaries and optimise service delivery. Assists with complaints investigations and responds effectively to queries from tenants, staff, and residents. Liaises with clients to keep all relevant databases up to date. Helps collate supply and material information from approved suppliers and records cost data accurately. Maintains a proactive approach and supports colleagues with additional duties as needed to ensure smooth operations. What We're Looking For: We're on the hunt for someone who is: Detail-oriented and organised, with excellent multitasking skills. A strong communicator who can build relationships with suppliers and team members alike. Proficient in Microsoft Office. A proactive problem-solver who can think on their feet and tackle challenges head-on. Supply Chain need not be your previous job title - it is more important that you can work efficiently in a fast-paced role, love thinking on your feet, enjoy variety and can communicate effectively with different people. Why Join This Employer? They value their employees and believe that a happy team leads to a successful business! Here's what you can expect when you join: Employee Discounts: Enjoy perks that make your day-to-day life a little sweeter. Pension Contribution Matching: We care about your future, and we'll help you save for it! Wellbeing Support: Your mental and physical health matters to us. Access resources to help you thrive. Conveniently situated in Tunbridge Wells, the office is just a short 10-minute walk from the train station! Plus, parking is available onsite too. Excellent Benefits! 24 days annual leave plus bank holidays & your birthday off (33 days total). Annual pay review Contributory pension scheme with 4% to 10% matched contributions. Life Insurance. 24/7 Digital GP service and counselling helpline (including face to face sessions) Free eye test voucher annually and contribution towards glasses. Free annual flu jab. Two volunteer days per year. Extensive annual staff wellbeing programme of events. Career development and vocational training opportunities. Ready to Make a Difference? If you're excited about building a career in supply chain coordination and want to be part of a supportive and fun team, we want to hear from you! This vacancy is being Managed by Rhiannon Winn - Office Angels Tunbridge Wells Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Nov 08, 2025
Contract
Supply Chain Coordinator - 12 month contract Location: Tunbridge Wells Contract Type: Permanent Salary: 28,000 - 30,000 per annum Hours: 8am - 5pm Monday - Friday - 100% office based What You'll Do: As the Supply Chain Coordinator, you will play a crucial role in ensuring the smooth operation of this company's supply chain processes: Acts as the main point of contact for all subcontractors delivering maintenance, repairs, and project work. Coordinates onboarding and inductions, ensuring all documentation, insurance, and accreditation's are current. Maintains and updates the subcontractor database with accurate, compliant information. Supports the allocation and scheduling of work orders based on performance, capacity, and location. Ensures works are allocated correctly and subcontractors receive all necessary details for each job. Responds promptly to updates received via mailboxes, portals, and planners, ensuring tasks are completed within target timescales to meet KPIs. Builds strong working relationships with subcontractors, internal teams, and residents. Provides operational teams with timely updates on subcontractor availability, performance, and any issues. Promotes a culture of partnership, accountability, and continuous improvement. Works closely with Supervisors and Managers to review diaries and optimise service delivery. Assists with complaints investigations and responds effectively to queries from tenants, staff, and residents. Liaises with clients to keep all relevant databases up to date. Helps collate supply and material information from approved suppliers and records cost data accurately. Maintains a proactive approach and supports colleagues with additional duties as needed to ensure smooth operations. What We're Looking For: We're on the hunt for someone who is: Detail-oriented and organised, with excellent multitasking skills. A strong communicator who can build relationships with suppliers and team members alike. Proficient in Microsoft Office. A proactive problem-solver who can think on their feet and tackle challenges head-on. Supply Chain need not be your previous job title - it is more important that you can work efficiently in a fast-paced role, love thinking on your feet, enjoy variety and can communicate effectively with different people. Why Join This Employer? They value their employees and believe that a happy team leads to a successful business! Here's what you can expect when you join: Employee Discounts: Enjoy perks that make your day-to-day life a little sweeter. Pension Contribution Matching: We care about your future, and we'll help you save for it! Wellbeing Support: Your mental and physical health matters to us. Access resources to help you thrive. Conveniently situated in Tunbridge Wells, the office is just a short 10-minute walk from the train station! Plus, parking is available onsite too. Excellent Benefits! 24 days annual leave plus bank holidays & your birthday off (33 days total). Annual pay review Contributory pension scheme with 4% to 10% matched contributions. Life Insurance. 24/7 Digital GP service and counselling helpline (including face to face sessions) Free eye test voucher annually and contribution towards glasses. Free annual flu jab. Two volunteer days per year. Extensive annual staff wellbeing programme of events. Career development and vocational training opportunities. Ready to Make a Difference? If you're excited about building a career in supply chain coordination and want to be part of a supportive and fun team, we want to hear from you! This vacancy is being Managed by Rhiannon Winn - Office Angels Tunbridge Wells Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Repairs Planner Location: Eastleigh Contract: 12 weeks tmep with the aim to go permenant after Salary: Equivelant to £28,300 per annum Hours: 37 per week Reporting to the Scheduling Operations Supervisor, this role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are appointed to the correct trade in the right location at the right time. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations. Key responsibilities: To actively oversees several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day. Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time. Deliver outstanding customer experience for our residents for fulfilment of their response repair. Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement SLA Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments. To arrange and book follow on appointments with customers where jobs require more than one visit to complete. Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc. Ensure flagged properties are attended to depending on the customer's needs/ vulnerabilities whilst ensuring the safety of the attending operative Monitoring and processing email and CRM contact, outsourcing to contractors, purchase order and materials monitoring to deliver successful repairs. Knowledge, skills and experience required Experience in the housing repairs sector or in a repairs environment Experience working in a busy office environment with reactive priorities always maintaining professional office conduct. Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal. Apply or call Leah Seber at Build Recruitment
Nov 05, 2025
Seasonal
Repairs Planner Location: Eastleigh Contract: 12 weeks tmep with the aim to go permenant after Salary: Equivelant to £28,300 per annum Hours: 37 per week Reporting to the Scheduling Operations Supervisor, this role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are appointed to the correct trade in the right location at the right time. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations. Key responsibilities: To actively oversees several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day. Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time. Deliver outstanding customer experience for our residents for fulfilment of their response repair. Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement SLA Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments. To arrange and book follow on appointments with customers where jobs require more than one visit to complete. Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc. Ensure flagged properties are attended to depending on the customer's needs/ vulnerabilities whilst ensuring the safety of the attending operative Monitoring and processing email and CRM contact, outsourcing to contractors, purchase order and materials monitoring to deliver successful repairs. Knowledge, skills and experience required Experience in the housing repairs sector or in a repairs environment Experience working in a busy office environment with reactive priorities always maintaining professional office conduct. Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal. Apply or call Leah Seber at Build Recruitment
Maintenance Planner role for a local housing association in Lewisham, MUST HAVE EXPERIENCE Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community. Maintenance Planner/Scheduler Role up to £33k per annum 8-5, Mon - Fri Your day to day would look like as a Planner: Handling incoming repair requests through various communication channels (phone, email, online portals). Logging repair requests accurately into the system and prioritizing based on urgency and severity. Coordinating repair schedules with tenants and external contractors. Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements. Monitoring the progress of repairs and ensuring timely completion within agreed service levels. Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices. Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues. Requirements for the Repairs Scheduler role: Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector. Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively. Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues. Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes. A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service. Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential. If you would like to be considered for the above role, please apply with an up-to-date CV.
Nov 04, 2025
Full time
Maintenance Planner role for a local housing association in Lewisham, MUST HAVE EXPERIENCE Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community. Maintenance Planner/Scheduler Role up to £33k per annum 8-5, Mon - Fri Your day to day would look like as a Planner: Handling incoming repair requests through various communication channels (phone, email, online portals). Logging repair requests accurately into the system and prioritizing based on urgency and severity. Coordinating repair schedules with tenants and external contractors. Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements. Monitoring the progress of repairs and ensuring timely completion within agreed service levels. Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices. Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues. Requirements for the Repairs Scheduler role: Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector. Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively. Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues. Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes. A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service. Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential. If you would like to be considered for the above role, please apply with an up-to-date CV.
Hill McGlynn is working in partnership with a well-established subcontractor to recruit an experienced Reactive Maintenance Operations Manager / Head of Maintenance on a permanent basis. This is a key leadership role focused on delivering fast-paced, reactive maintenance services across both domestic and commercial properties throughout London. IMPORTANT: Must have experience managing a maintenance team across multiple sites to a level of (Apply online only) call outs per week. The Role: This is a hands-on operations role where you will be responsible for setting up and managing systems and processes for the maintenance division, as well as overseeing a team of Engineers, managing a planner/coordinator and an administration assistant. The role covers emergency and reactive repair work and will require strong leadership, technical understanding, and exceptional organisational skills. Key Responsibilities: Setting up and managing full systems and procedures for the reactive maintenance function Day-to-day management and coordination of a mobile team of Maintenance Engineers Organising work schedules, allocating tasks, and ensuring SLAs are met Monitoring performance, ensuring high standards of work and customer service Managing emergency call-outs and prioritising urgent repairs efficiently Liaising with clients, property managers, and contractors Maintaining accurate records of work, costs, and reporting metrics Ensuring compliance with all relevant health, safety, and building regulations Ideal Candidate Profile: Proven experience in a reactive maintenance management or operations manager role Relationships with existing subcontractors Strong background in maintenance across domestic and commercial sectors Demonstrated ability to set up and implement operational systems and processes Experienced in managing and motivating multi-disciplinary teams Excellent planning, communication, and problem-solving skills Knowledge of emergency call-out procedures and compliance requirements Full UK driving licence (travel across London is required) What's on Offer: Salary of £60,000 - £65,000 + car allowance, dependent on experience Permanent position with a growing, reputable subcontractor Autonomy to shape and lead a key area of the business Opportunity to work across varied projects and properties Supportive senior management and career progression potential Apply Today If you're an experienced and driven maintenance operations professional ready to take on a leadership role, please apply by submitting your CV.
Nov 04, 2025
Full time
Hill McGlynn is working in partnership with a well-established subcontractor to recruit an experienced Reactive Maintenance Operations Manager / Head of Maintenance on a permanent basis. This is a key leadership role focused on delivering fast-paced, reactive maintenance services across both domestic and commercial properties throughout London. IMPORTANT: Must have experience managing a maintenance team across multiple sites to a level of (Apply online only) call outs per week. The Role: This is a hands-on operations role where you will be responsible for setting up and managing systems and processes for the maintenance division, as well as overseeing a team of Engineers, managing a planner/coordinator and an administration assistant. The role covers emergency and reactive repair work and will require strong leadership, technical understanding, and exceptional organisational skills. Key Responsibilities: Setting up and managing full systems and procedures for the reactive maintenance function Day-to-day management and coordination of a mobile team of Maintenance Engineers Organising work schedules, allocating tasks, and ensuring SLAs are met Monitoring performance, ensuring high standards of work and customer service Managing emergency call-outs and prioritising urgent repairs efficiently Liaising with clients, property managers, and contractors Maintaining accurate records of work, costs, and reporting metrics Ensuring compliance with all relevant health, safety, and building regulations Ideal Candidate Profile: Proven experience in a reactive maintenance management or operations manager role Relationships with existing subcontractors Strong background in maintenance across domestic and commercial sectors Demonstrated ability to set up and implement operational systems and processes Experienced in managing and motivating multi-disciplinary teams Excellent planning, communication, and problem-solving skills Knowledge of emergency call-out procedures and compliance requirements Full UK driving licence (travel across London is required) What's on Offer: Salary of £60,000 - £65,000 + car allowance, dependent on experience Permanent position with a growing, reputable subcontractor Autonomy to shape and lead a key area of the business Opportunity to work across varied projects and properties Supportive senior management and career progression potential Apply Today If you're an experienced and driven maintenance operations professional ready to take on a leadership role, please apply by submitting your CV.
We re currently recruiting for an experienced Repairs Supervisor to oversee a busy responsive repairs contract in Oxford , working with a respected social housing provider. This is a temp to perm opportunity, offering long-term career potential and the chance to lead a skilled team delivering high-quality repairs across tenanted properties. Role Overview: • Supervising operatives across multiple trades delivering day-to-day reactive repairs • Managing workloads, job allocations, and ensuring timely completion of works • Conducting quality checks, site visits, and health & safety compliance • Liaising with planners, residents, and client representatives • Supporting performance targets, reporting, and continuous improvement What We re Looking For: • Proven experience as a Repairs Supervisor or similar role in social housing • Strong knowledge of responsive maintenance and multi-trade operations • Excellent leadership, communication, and organisational skills • Ability to manage teams and deliver high standards under pressure • Full UK driving licence (preferred) What s On Offer: • Perm opportunity with a respected housing contractor • Supportive team environment and structured onboarding • Ongoing work across Oxford and surrounding areas
Oct 31, 2025
Full time
We re currently recruiting for an experienced Repairs Supervisor to oversee a busy responsive repairs contract in Oxford , working with a respected social housing provider. This is a temp to perm opportunity, offering long-term career potential and the chance to lead a skilled team delivering high-quality repairs across tenanted properties. Role Overview: • Supervising operatives across multiple trades delivering day-to-day reactive repairs • Managing workloads, job allocations, and ensuring timely completion of works • Conducting quality checks, site visits, and health & safety compliance • Liaising with planners, residents, and client representatives • Supporting performance targets, reporting, and continuous improvement What We re Looking For: • Proven experience as a Repairs Supervisor or similar role in social housing • Strong knowledge of responsive maintenance and multi-trade operations • Excellent leadership, communication, and organisational skills • Ability to manage teams and deliver high standards under pressure • Full UK driving licence (preferred) What s On Offer: • Perm opportunity with a respected housing contractor • Supportive team environment and structured onboarding • Ongoing work across Oxford and surrounding areas
Senior Maintenance Planner role for a local housing association in Finsbury Park, MUST HAVE EXPERIENCE Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community. Senior Maintenance Planner/Scheduler Role up to £33k per annum 8-5, Mon - Fri Your day to day would look like as a Senior Maintenance Planner: Handling incoming repair requests through various communication channels (phone, email, online portals). Logging repair requests accurately into the system and prioritizing based on urgency and severity. Coordinating repair schedules with tenants and external contractors. Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements. Monitoring the progress of repairs and ensuring timely completion within agreed service levels. Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices. Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues. Requirements for the Senior Maintenance Planner role: Previous experience in a similar Senior Planner or Team Lead role, ideally within the social housing sector. Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively. Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues. Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes. A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service. Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential. If you would like to be considered for the above role, please apply with an up-to-date CV.
Oct 28, 2025
Full time
Senior Maintenance Planner role for a local housing association in Finsbury Park, MUST HAVE EXPERIENCE Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community. Senior Maintenance Planner/Scheduler Role up to £33k per annum 8-5, Mon - Fri Your day to day would look like as a Senior Maintenance Planner: Handling incoming repair requests through various communication channels (phone, email, online portals). Logging repair requests accurately into the system and prioritizing based on urgency and severity. Coordinating repair schedules with tenants and external contractors. Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements. Monitoring the progress of repairs and ensuring timely completion within agreed service levels. Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices. Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues. Requirements for the Senior Maintenance Planner role: Previous experience in a similar Senior Planner or Team Lead role, ideally within the social housing sector. Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively. Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues. Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes. A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service. Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential. If you would like to be considered for the above role, please apply with an up-to-date CV.
Senior Maintenance Planner role for a local housing association in Hammersmith, MUST HAVE EXPERIENCE Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community. Senior Maintenance Planner/Scheduler Role up to £33k per annum 8-5, Mon - Fri Your day to day would look like as a Senior Maintenance Planner: Handling incoming repair requests through various communication channels (phone, email, online portals). Logging repair requests accurately into the system and prioritizing based on urgency and severity. Coordinating repair schedules with tenants and external contractors. Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements. Monitoring the progress of repairs and ensuring timely completion within agreed service levels. Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices. Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues. Requirements for the Senior Maintenance Planner role: Previous experience in a similar Senior Planner or Team Lead role, ideally within the social housing sector. Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively. Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues. Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes. A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service. Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential. If you would like to be considered for the above role, please apply with an up-to-date CV.
Oct 28, 2025
Full time
Senior Maintenance Planner role for a local housing association in Hammersmith, MUST HAVE EXPERIENCE Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community. Senior Maintenance Planner/Scheduler Role up to £33k per annum 8-5, Mon - Fri Your day to day would look like as a Senior Maintenance Planner: Handling incoming repair requests through various communication channels (phone, email, online portals). Logging repair requests accurately into the system and prioritizing based on urgency and severity. Coordinating repair schedules with tenants and external contractors. Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements. Monitoring the progress of repairs and ensuring timely completion within agreed service levels. Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices. Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues. Requirements for the Senior Maintenance Planner role: Previous experience in a similar Senior Planner or Team Lead role, ideally within the social housing sector. Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively. Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues. Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes. A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service. Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential. If you would like to be considered for the above role, please apply with an up-to-date CV.
Planner (Disrepair Team) Walton-On-Thames Temporary Office based - Mon to Fri 13.69 per hour Call Handling Experience Needed Daniel Owen are proud to be representing a well-known company based in the Surrey, Walton-On-Thames area who are looking for a highly skilled Planner (Disrepair Team) to join their team. Purpose of the Job - Planner (Disrepair Team) Schedule and Coordinate Repairs: Plan and manage repair works for properties reported with disrepair issues, ensuring timely and efficient completion. Liaise with Contractors and Residents: Communicate with contractors, residents, and internal teams to organise access, confirm work requirements, and resolve scheduling conflicts. Monitor Work Progress: Track the progress of ongoing repair jobs, ensuring they meet quality standards and comply with health and safety regulations. Maintain Records and Reports: Keep accurate records of planned works, contractor activities, and resident communications; prepare regular reports for management. Support Case Management: Assist the disrepair team in prioritising urgent cases, escalating issues when necessary, and ensuring resident satisfaction is maintained.
Oct 27, 2025
Seasonal
Planner (Disrepair Team) Walton-On-Thames Temporary Office based - Mon to Fri 13.69 per hour Call Handling Experience Needed Daniel Owen are proud to be representing a well-known company based in the Surrey, Walton-On-Thames area who are looking for a highly skilled Planner (Disrepair Team) to join their team. Purpose of the Job - Planner (Disrepair Team) Schedule and Coordinate Repairs: Plan and manage repair works for properties reported with disrepair issues, ensuring timely and efficient completion. Liaise with Contractors and Residents: Communicate with contractors, residents, and internal teams to organise access, confirm work requirements, and resolve scheduling conflicts. Monitor Work Progress: Track the progress of ongoing repair jobs, ensuring they meet quality standards and comply with health and safety regulations. Maintain Records and Reports: Keep accurate records of planned works, contractor activities, and resident communications; prepare regular reports for management. Support Case Management: Assist the disrepair team in prioritising urgent cases, escalating issues when necessary, and ensuring resident satisfaction is maintained.
I am currently recruiting for a housing association based in Kent who are looking for Sub Contract Planner Scheduler, Duties: Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and specialist subcontractor resources available and develop and implement robust and effective procedures to achieve contract requirements. Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided appropriate appointment slots for the type of work and that the appointments are managed geographically to be travel efficient. Promote and maximise 1st time fix To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and interactive planner and thereafter completed within target timescales leading to delivery of contractual key performance indicators. Monitor systems to ensure appointments made are kept by the workforce, all system administration including completions, rejected appointments and contractor information and report appointment failings immediately to the manager. Monitor all work flows and identify follow on works to ensure that they exceed no more than 5% of overall WIP target. Ensure all works are scheduled in a timely manner with the appropriate resource allocated. Report any trends to manager for system review. Production, monitoring and communication of WIP to include routine and voids works versus target A clear commitment to a customer-centred service and continuous improvement. Work with Supervisors and Managers to provide feedback relating to operative conduct, absence, performance including PDA usage formed from daily checks Coordinate appointments where multiple trades or subcontractors are required to attend To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to commence pending materials, tests and overall timescales to optimise service delivery and productivity To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and respond. to queries and complaints from tenants, staff, and residents relating to services and service delivery Liaise with the client to ensure all relevant databases are up to date. Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately. Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team TCH Repairs (additional training will be provided as required) Essential criteria: Previous Planning/Scheduling experience Planning/Scheduling experience Confident using Microsoft excel, word and outlook Ability to communicate effectively both verbally and in writing Be able to work as a team and independently Desirable Criteria: Previous experience in social housing repairs and maintenance This role is paying 30,750, if you are interested please apply and i will be in touch. Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Oct 21, 2025
Contract
I am currently recruiting for a housing association based in Kent who are looking for Sub Contract Planner Scheduler, Duties: Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and specialist subcontractor resources available and develop and implement robust and effective procedures to achieve contract requirements. Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided appropriate appointment slots for the type of work and that the appointments are managed geographically to be travel efficient. Promote and maximise 1st time fix To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and interactive planner and thereafter completed within target timescales leading to delivery of contractual key performance indicators. Monitor systems to ensure appointments made are kept by the workforce, all system administration including completions, rejected appointments and contractor information and report appointment failings immediately to the manager. Monitor all work flows and identify follow on works to ensure that they exceed no more than 5% of overall WIP target. Ensure all works are scheduled in a timely manner with the appropriate resource allocated. Report any trends to manager for system review. Production, monitoring and communication of WIP to include routine and voids works versus target A clear commitment to a customer-centred service and continuous improvement. Work with Supervisors and Managers to provide feedback relating to operative conduct, absence, performance including PDA usage formed from daily checks Coordinate appointments where multiple trades or subcontractors are required to attend To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to commence pending materials, tests and overall timescales to optimise service delivery and productivity To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and respond. to queries and complaints from tenants, staff, and residents relating to services and service delivery Liaise with the client to ensure all relevant databases are up to date. Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately. Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team TCH Repairs (additional training will be provided as required) Essential criteria: Previous Planning/Scheduling experience Planning/Scheduling experience Confident using Microsoft excel, word and outlook Ability to communicate effectively both verbally and in writing Be able to work as a team and independently Desirable Criteria: Previous experience in social housing repairs and maintenance This role is paying 30,750, if you are interested please apply and i will be in touch. Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
REPAIRS SCHEDULER/ PLANNER ROLE SE London Hybrid Working - 2/3 days a week in the office Exciting opportunity to join a large Property Services Contractor Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. Key responsibilities: Managing operatives diaries Liaising with tenants and operatives to arrange repairs Planning repairs works for pre and post inspection, reactive, voids and emergency repairs Prioritising emergency works Booking appointments and allocating works to the available operatives, and following works from start through to completion Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work Ensure all relevant data is up-dated on a timely basis Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed. Ensure requirements of Health and Safety legislation are followed and undertake Health and Safety training as required. Key skills and experience Experience of working in a customer service environment Experience in a Housing environment Experience in a repairs & maintenance environment Makes decisions based on set standards and procedures Consistently maintains high level of performance. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control. Resilient in difficult or stressful situations Able to empathise with customers Able to produce clear and concise correspondence. Accurate IT skills (Microsoft Word) 35hour week If you have the relevant experience and are available straight away please apply with your most recent CV
Oct 21, 2025
Contract
REPAIRS SCHEDULER/ PLANNER ROLE SE London Hybrid Working - 2/3 days a week in the office Exciting opportunity to join a large Property Services Contractor Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. Key responsibilities: Managing operatives diaries Liaising with tenants and operatives to arrange repairs Planning repairs works for pre and post inspection, reactive, voids and emergency repairs Prioritising emergency works Booking appointments and allocating works to the available operatives, and following works from start through to completion Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work Ensure all relevant data is up-dated on a timely basis Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed. Ensure requirements of Health and Safety legislation are followed and undertake Health and Safety training as required. Key skills and experience Experience of working in a customer service environment Experience in a Housing environment Experience in a repairs & maintenance environment Makes decisions based on set standards and procedures Consistently maintains high level of performance. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control. Resilient in difficult or stressful situations Able to empathise with customers Able to produce clear and concise correspondence. Accurate IT skills (Microsoft Word) 35hour week If you have the relevant experience and are available straight away please apply with your most recent CV
Planner Walton-On-Thames Temporary Office based - Mon to Fri 13.69 per hour Social Housing Experience Needed Daniel Owen are proud to be representing a well-known contractor based in the Surrey, Walton-On-Thames area who are looking for a highly skilled planner to join their team. Purpose of the Job - Planner Schedule and coordinate repairs and maintenance works for operatives and contractors. Manage diaries to ensure all appointments are booked efficiently and within target timescales. Monitor daily workloads to maximise operative productivity and meet KPI targets Update systems accurately to reflect job progress and completion. Support the delivery of excellent customer service by ensuring timely communication and smooth workflow.
Oct 20, 2025
Seasonal
Planner Walton-On-Thames Temporary Office based - Mon to Fri 13.69 per hour Social Housing Experience Needed Daniel Owen are proud to be representing a well-known contractor based in the Surrey, Walton-On-Thames area who are looking for a highly skilled planner to join their team. Purpose of the Job - Planner Schedule and coordinate repairs and maintenance works for operatives and contractors. Manage diaries to ensure all appointments are booked efficiently and within target timescales. Monitor daily workloads to maximise operative productivity and meet KPI targets Update systems accurately to reflect job progress and completion. Support the delivery of excellent customer service by ensuring timely communication and smooth workflow.
Fortus Recruitment is working with a leading social housing provider to recruit an experienced Repairs Planner to join their dynamic team in East London This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service in a fast-paced repairs environment. Key Responsibilities: Scheduling and planning repair works for operatives and subcontractors Liaising with tenants, tradespeople, and housing officers to ensure timely repairs Managing diaries, updating systems, and logging all communication accurately Monitoring progress and following up to ensure completion within deadlines Dealing with incoming calls and repair queries from residents Working closely with the repairs and maintenance team to ensure smooth operations What We're Looking For: Previous experience in a similar planning or scheduling role (preferably within social housing or maintenance) Strong communication and organisational skills IT literate confident with Excel, CRM systems, and scheduling software Ability to multitask and stay calm under pressure Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF
Oct 17, 2025
Seasonal
Fortus Recruitment is working with a leading social housing provider to recruit an experienced Repairs Planner to join their dynamic team in East London This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service in a fast-paced repairs environment. Key Responsibilities: Scheduling and planning repair works for operatives and subcontractors Liaising with tenants, tradespeople, and housing officers to ensure timely repairs Managing diaries, updating systems, and logging all communication accurately Monitoring progress and following up to ensure completion within deadlines Dealing with incoming calls and repair queries from residents Working closely with the repairs and maintenance team to ensure smooth operations What We're Looking For: Previous experience in a similar planning or scheduling role (preferably within social housing or maintenance) Strong communication and organisational skills IT literate confident with Excel, CRM systems, and scheduling software Ability to multitask and stay calm under pressure Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF
Planner 30,000 Stratford Company: Dependable property services partner with a reputation for delivering exceptional services. Working with some of the the UK's largest building owners, landlords and facilities managers to provide strategic building repairs. Role: This role plays a valuable part of the daily operations. Responsible for coordinating all construction activities amongst different teams, allocating recourses and managing risks. This will involve: Risk assessing and planning. Project scheduling and planning. resource and budget managing. Coordination and communication. Diary Management. Key Experience needed: Previous experience as a planner essential. Good communication skills. Good organisational skills. Diary management. Planner 30,000 Stratford
Oct 17, 2025
Full time
Planner 30,000 Stratford Company: Dependable property services partner with a reputation for delivering exceptional services. Working with some of the the UK's largest building owners, landlords and facilities managers to provide strategic building repairs. Role: This role plays a valuable part of the daily operations. Responsible for coordinating all construction activities amongst different teams, allocating recourses and managing risks. This will involve: Risk assessing and planning. Project scheduling and planning. resource and budget managing. Coordination and communication. Diary Management. Key Experience needed: Previous experience as a planner essential. Good communication skills. Good organisational skills. Diary management. Planner 30,000 Stratford
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Basildon 27,500 Are you an experienced Repairs Planner? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position based in Basildon. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or for more information, call Meg on (phone number removed)!
Sep 01, 2025
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Basildon 27,500 Are you an experienced Repairs Planner? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position based in Basildon. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or for more information, call Meg on (phone number removed)!
Role: Subcontactor Planner Location: Basildon Type: Perm Full time 8am to 5pm / Office Based We are looking to recruit a Subcontractor Planner to join our Basildon Repairs Team, based from our office in Basildon. About the Role Joining our team, you ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. Using our in-house system, you will be responsible for managing all aspects of subcontractor works whilst ensuring the customer is kept informed. You will need to work closely with the subcontractors and attend review meeting discussing their performance and areas for improvement. Responsibilities: Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work. Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Ensure the scheduling process is delivering maximum productivity. Where first time fix is not possible, manage the effective scheduling of follow-on works Understand the case workload and alert the Team Leader to issues requiring intervention. Understand the contractual KPI s, then plan, allocate and operate to exceed client expectations. Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix. • Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Please apply today or call Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Sep 01, 2025
Full time
Role: Subcontactor Planner Location: Basildon Type: Perm Full time 8am to 5pm / Office Based We are looking to recruit a Subcontractor Planner to join our Basildon Repairs Team, based from our office in Basildon. About the Role Joining our team, you ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. Using our in-house system, you will be responsible for managing all aspects of subcontractor works whilst ensuring the customer is kept informed. You will need to work closely with the subcontractors and attend review meeting discussing their performance and areas for improvement. Responsibilities: Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work. Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Ensure the scheduling process is delivering maximum productivity. Where first time fix is not possible, manage the effective scheduling of follow-on works Understand the case workload and alert the Team Leader to issues requiring intervention. Understand the contractual KPI s, then plan, allocate and operate to exceed client expectations. Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix. • Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Please apply today or call Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jobs - Frequently Asked Questions
Click on the job title to view details and then select the 'Apply' button to submit your application.
Yes, use the filters on the left-hand side of the jobs page to narrow down listings by location, job type, or category.
Yes, new job opportunities are posted daily to ensure the latest listings are available.
Yes, you can save jobs by clicking the 'Save Job' option on each listing.
By creating an account and setting up job alerts, you can receive email notifications for new listings matching your criteria.
