Resident Liaison Officer Social Housing Responsive Repairs Temp to perm contract £19.05 per hour Umbrella pay + company van and fuel card (Or option to use own vehicle) We are currently seeking a Resident Liaison Officer to join our team delivering a busy responsive repairs contract in the social housing sector. This role is ideal for someone with a passion for excellent customer service, strong administrative skills, and experience working within social housing environments. Key Responsibilities: Act as the key point of contact between residents and the contractor. Liaise with tenants before, during and after works are carried out to ensure smooth communication and minimal disruption. Attend site visits and meet with residents face-to-face to resolve concerns and manage expectations. Maintain accurate records using Excel, Word, and internal systems. Work closely with operational teams to coordinate repairs and resident communications. Manage appointments and resident queries in a timely, professional manner. Requirements: Previous experience working as a resident liaison officer in social housing essential. Strong IT skills, particularly in Microsoft Excel and Word. Excellent interpersonal and customer-facing communication skills. UK Driving Licence essential. Ability to balance office-based duties with on-site resident visits. What We Offer: Company van for business use. Opportunity to work with a leading contractor on a long-term social housing contract. How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jul 08, 2025
Seasonal
Resident Liaison Officer Social Housing Responsive Repairs Temp to perm contract £19.05 per hour Umbrella pay + company van and fuel card (Or option to use own vehicle) We are currently seeking a Resident Liaison Officer to join our team delivering a busy responsive repairs contract in the social housing sector. This role is ideal for someone with a passion for excellent customer service, strong administrative skills, and experience working within social housing environments. Key Responsibilities: Act as the key point of contact between residents and the contractor. Liaise with tenants before, during and after works are carried out to ensure smooth communication and minimal disruption. Attend site visits and meet with residents face-to-face to resolve concerns and manage expectations. Maintain accurate records using Excel, Word, and internal systems. Work closely with operational teams to coordinate repairs and resident communications. Manage appointments and resident queries in a timely, professional manner. Requirements: Previous experience working as a resident liaison officer in social housing essential. Strong IT skills, particularly in Microsoft Excel and Word. Excellent interpersonal and customer-facing communication skills. UK Driving Licence essential. Ability to balance office-based duties with on-site resident visits. What We Offer: Company van for business use. Opportunity to work with a leading contractor on a long-term social housing contract. How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Building Maintenance Inspector Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with possible extension 25.48 per hour PAYE / 33.84 per hour Umbrella IT Equipment provided ASAP Start Mileage / public transport expenses paid for site visits Adecco are currently recruiting for a Building Maintenance Inspector on behalf of our client, a South-West London local authority. Our client are seeking an experienced Building Maintenance Inspector to join their Southern Area Housing Team, where your expertise will make a tangible difference in the community. The successful candidate will be a skilled professional who can provide technical support for routine and non-routine repairs, ensuring the highest standards of property maintenance across their housing stock. Initially, this role will be fully site and office based in and around Wandsworth, London. Once initial training has been complete, inspectors can then work from home one day per week. You will be responsible for managing a patch of approximately 2,300 properties. Please note that this figure includes leasehold properties for which internal works are not undertaken, resulting in a slightly smaller effective management area. Experience in structural monitoring is advantageous. Key Responsibilities Technical Support : Provide technical support for routine and non-routine repairs. Void Properties : Ensure efficient processing of void properties within specified timescales. Correspondence : Investigate and respond to repair and maintenance correspondence. Repair Orders : Prepare and issue repair orders, assist administrative officers, monitor additional works, and conduct risk assessments. Inspections : Perform pre- and post-work inspections, validate invoices, and ensure timely contractor payments. Major Works : Prepare referral forms for major works schemes, gather details, and estimate costs. Quotations : Coordinate competitive quotations and draft technical specifications for minor works. Tenant Requests : Respond to tenant and leaseholder repair requests, approve works, and provide documentation. Home Assessments : Assess home conditions and prepare recommendations for external decoration programs. Computer Systems : Use council-operated computer systems, ensuring accurate information. Surveys and Estimates : Provide technical condition surveys and repair cost estimates for other departments. Insurance Claims : Report on insurance claims, liaise with assessors, prepare specifications, and assess technical reports. Health and Safety : Ensure contractor compliance with Health and Safety regulations, liaise with safety advisors and inspectors. Safeguarding : Understand and fulfill duties related to child protection and safeguarding, and be aware of responsibilities under MARAC for domestic abuse. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 07, 2025
Contract
Building Maintenance Inspector Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with possible extension 25.48 per hour PAYE / 33.84 per hour Umbrella IT Equipment provided ASAP Start Mileage / public transport expenses paid for site visits Adecco are currently recruiting for a Building Maintenance Inspector on behalf of our client, a South-West London local authority. Our client are seeking an experienced Building Maintenance Inspector to join their Southern Area Housing Team, where your expertise will make a tangible difference in the community. The successful candidate will be a skilled professional who can provide technical support for routine and non-routine repairs, ensuring the highest standards of property maintenance across their housing stock. Initially, this role will be fully site and office based in and around Wandsworth, London. Once initial training has been complete, inspectors can then work from home one day per week. You will be responsible for managing a patch of approximately 2,300 properties. Please note that this figure includes leasehold properties for which internal works are not undertaken, resulting in a slightly smaller effective management area. Experience in structural monitoring is advantageous. Key Responsibilities Technical Support : Provide technical support for routine and non-routine repairs. Void Properties : Ensure efficient processing of void properties within specified timescales. Correspondence : Investigate and respond to repair and maintenance correspondence. Repair Orders : Prepare and issue repair orders, assist administrative officers, monitor additional works, and conduct risk assessments. Inspections : Perform pre- and post-work inspections, validate invoices, and ensure timely contractor payments. Major Works : Prepare referral forms for major works schemes, gather details, and estimate costs. Quotations : Coordinate competitive quotations and draft technical specifications for minor works. Tenant Requests : Respond to tenant and leaseholder repair requests, approve works, and provide documentation. Home Assessments : Assess home conditions and prepare recommendations for external decoration programs. Computer Systems : Use council-operated computer systems, ensuring accurate information. Surveys and Estimates : Provide technical condition surveys and repair cost estimates for other departments. Insurance Claims : Report on insurance claims, liaise with assessors, prepare specifications, and assess technical reports. Health and Safety : Ensure contractor compliance with Health and Safety regulations, liaise with safety advisors and inspectors. Safeguarding : Understand and fulfill duties related to child protection and safeguarding, and be aware of responsibilities under MARAC for domestic abuse. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title: Resident Liaison Officer Location: Cambridge Salary: 30,000- 32,000 plus car allowance Sector: Social Housing MUST HAVE OWN VEHICLE AND VALID UK DRIVING LISENCE EXTERNAL WORKS, STRUCTUAL REPAIRS, X6 BLOCKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed) OR email your CV to :
Jul 07, 2025
Full time
Job Title: Resident Liaison Officer Location: Cambridge Salary: 30,000- 32,000 plus car allowance Sector: Social Housing MUST HAVE OWN VEHICLE AND VALID UK DRIVING LISENCE EXTERNAL WORKS, STRUCTUAL REPAIRS, X6 BLOCKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed) OR email your CV to :
Job Summary: We are seeking an experienced and reliable Multi-Skilled Builder to join our team, working across occupied and void social housing properties. The successful candidate will carry out a variety of repair, maintenance, and refurbishment tasks to a high standard, ensuring homes are safe, compliant, and in good condition for tenants. Key Responsibilities: Perform general building works including brickwork, plastering, tiling, patch repairs, fencing, concreting, and small structural repairs. Complete minor plumbing, carpentry (1st and 2nd fix), and painting & decorating tasks as required. Carry out responsive and planned maintenance on void and tenanted properties. Work closely with tenants, site supervisors, and housing officers to ensure works are completed safely and with minimal disruption. Ensure all work complies with health & safety legislation and internal policies. Record job progress using company systems or mobile devices (if applicable). Maintain tools, equipment, and work vehicles in good condition. Essential Requirements: Proven experience in a similar multi-trade or general builder role, preferably within social housing. Competent in at least three core trades (e.g. plastering, bricklaying, carpentry, tiling). Full UK driving licence (van may be provided). Excellent communication and customer service skills. Ability to work independently and as part of a team. Awareness of Health & Safety regulations and safe working practices. Desirable: Valid CSCS Card Asbestos Awareness Certificate DBS
Jul 07, 2025
Seasonal
Job Summary: We are seeking an experienced and reliable Multi-Skilled Builder to join our team, working across occupied and void social housing properties. The successful candidate will carry out a variety of repair, maintenance, and refurbishment tasks to a high standard, ensuring homes are safe, compliant, and in good condition for tenants. Key Responsibilities: Perform general building works including brickwork, plastering, tiling, patch repairs, fencing, concreting, and small structural repairs. Complete minor plumbing, carpentry (1st and 2nd fix), and painting & decorating tasks as required. Carry out responsive and planned maintenance on void and tenanted properties. Work closely with tenants, site supervisors, and housing officers to ensure works are completed safely and with minimal disruption. Ensure all work complies with health & safety legislation and internal policies. Record job progress using company systems or mobile devices (if applicable). Maintain tools, equipment, and work vehicles in good condition. Essential Requirements: Proven experience in a similar multi-trade or general builder role, preferably within social housing. Competent in at least three core trades (e.g. plastering, bricklaying, carpentry, tiling). Full UK driving licence (van may be provided). Excellent communication and customer service skills. Ability to work independently and as part of a team. Awareness of Health & Safety regulations and safe working practices. Desirable: Valid CSCS Card Asbestos Awareness Certificate DBS
Permanent Full Time We are looking to recruit a Resident Liaison Officer to join our team covering Welwyn Hatfield and St. Albans. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Medical Insurance (Including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Jul 07, 2025
Full time
Permanent Full Time We are looking to recruit a Resident Liaison Officer to join our team covering Welwyn Hatfield and St. Albans. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Medical Insurance (Including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
New 9-Month Fixed Term Contract Are you passionate about preserving the UK's historic architecture? We are currently working with a client who is looking for a skilled and experienced Heritage Building Surveyor for a 9-month fixed-term contract, to carry out inspections and produce high-quality reports for Grade II-listed buildings and dwellings. The role involves visiting a variety of historic sites, assessing condition, and guiding conservation-led repair recommendations. Daily duties will include: Conducting detailed inspections of Grade II-listed buildings, assessing structural condition, traditional materials, and conservation priorities Compiling reports that advise stakeholders on maintenance requirements and best conservation practices in line with Historic England guidance and local authority regulations. Collaborating with a range of stakeholders, including homeowners, conservation officers, architects, and heritage organisations. Giving advice which will balance historic integrity with practicality and recommending appropriate repairs with a focus on minimal intervention and long-term preservation. This is a home-based role which offers flexibility, but will involve travelling regularly (sometimes with overnight stays) and sites are based across the South East and South West of England. The role would suit someone who has hands-on experience of surveying historic buildings, a strong understanding of traditional materials and construction techniques, and a deep knowledge of heritage legislation and planning processes. A degree or postgraduate qualification in Building Conservation, Historic Building Surveying, Architecture, Heritage Management, or a similar field and/or professional membership (such as IHBC, RICS with Building Conservation Accreditation, CIOB, or RIBA) would also be advantageous. Your new role What you'll need to succeed What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jul 05, 2025
Full time
New 9-Month Fixed Term Contract Are you passionate about preserving the UK's historic architecture? We are currently working with a client who is looking for a skilled and experienced Heritage Building Surveyor for a 9-month fixed-term contract, to carry out inspections and produce high-quality reports for Grade II-listed buildings and dwellings. The role involves visiting a variety of historic sites, assessing condition, and guiding conservation-led repair recommendations. Daily duties will include: Conducting detailed inspections of Grade II-listed buildings, assessing structural condition, traditional materials, and conservation priorities Compiling reports that advise stakeholders on maintenance requirements and best conservation practices in line with Historic England guidance and local authority regulations. Collaborating with a range of stakeholders, including homeowners, conservation officers, architects, and heritage organisations. Giving advice which will balance historic integrity with practicality and recommending appropriate repairs with a focus on minimal intervention and long-term preservation. This is a home-based role which offers flexibility, but will involve travelling regularly (sometimes with overnight stays) and sites are based across the South East and South West of England. The role would suit someone who has hands-on experience of surveying historic buildings, a strong understanding of traditional materials and construction techniques, and a deep knowledge of heritage legislation and planning processes. A degree or postgraduate qualification in Building Conservation, Historic Building Surveying, Architecture, Heritage Management, or a similar field and/or professional membership (such as IHBC, RICS with Building Conservation Accreditation, CIOB, or RIBA) would also be advantageous. Your new role What you'll need to succeed What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Skilled Careers is a recruitment agency that specialises in the construction industry. We are looking for a skilled and experienced Carpenter to join our responsive repairs team in Crawley , delivering high-quality maintenance and repair services to tenants living in social housing. You will be responsible for carrying out a range of carpentry works, ensuring properties are safe, well-maintained, and compliant with current standards. Key Responsibilities Carry out day-to-day carpentry repairs and maintenance across occupied and void social housing properties Diagnose faults and determine appropriate remedial action Fit and repair doors, locks, windows, kitchens, floors, fencing, and other timber-related fixtures Work both independently and as part of a multi-trade team Ensure all work is completed safely, on time, and to a high standard Communicate effectively with tenants and housing officers Maintain accurate records of work completed using mobile job management systems Requirements NVQ Level 2 or 3 in Carpentry or equivalent trade qualification Proven experience in residential or social housing repairs Full UK driving licence (company van provided) Good understanding of health and safety regulations Ability to work independently and manage your own workload Excellent customer service and communication skills Desirable Multi-trade experience (basic plumbing, tiling, plastering, etc.) Asbestos Awareness, Manual Handling, and Working at Height certifications DBS check (or willingness to undergo one)
Jul 05, 2025
Contract
Skilled Careers is a recruitment agency that specialises in the construction industry. We are looking for a skilled and experienced Carpenter to join our responsive repairs team in Crawley , delivering high-quality maintenance and repair services to tenants living in social housing. You will be responsible for carrying out a range of carpentry works, ensuring properties are safe, well-maintained, and compliant with current standards. Key Responsibilities Carry out day-to-day carpentry repairs and maintenance across occupied and void social housing properties Diagnose faults and determine appropriate remedial action Fit and repair doors, locks, windows, kitchens, floors, fencing, and other timber-related fixtures Work both independently and as part of a multi-trade team Ensure all work is completed safely, on time, and to a high standard Communicate effectively with tenants and housing officers Maintain accurate records of work completed using mobile job management systems Requirements NVQ Level 2 or 3 in Carpentry or equivalent trade qualification Proven experience in residential or social housing repairs Full UK driving licence (company van provided) Good understanding of health and safety regulations Ability to work independently and manage your own workload Excellent customer service and communication skills Desirable Multi-trade experience (basic plumbing, tiling, plastering, etc.) Asbestos Awareness, Manual Handling, and Working at Height certifications DBS check (or willingness to undergo one)
Job Role: Senior Planner Salary: 31,714 Contract Type: Permanent Contract Hours: 35 hours a week (Monday to Friday), Hybrid working (Two days in the office, based in Craven Arms) Overview - ITS are seeking a highly skilled & expierenced Senior Planner to join our Shropshire based clients dynamic team. The ideal candidate will play a pivotal role in the planning and execution of jobs, ensuring that all phases are completed efficiently & effectively. This position requires a strong background in planning, logistics & team management, as well as strong leadership skills. Responsibilities Develop and implement comprehensive planning strategies for various jobs. Data entry & maintaining the MRI repairs system. Managing a team of 3 or 4 & ensuring that the team work to the company policies & procedures Providing a high level of customer services Liaising with consultants, contractors, Clients & Housing officers Data integrity maintained Meet set KPI's as a team Work as part of the "Repairs & Maintenance" team Experience Proven experience in a previous planner role or a related field. Experience in the repairs & maintenance sector or Social housing sector is a MUST MUST have managed a small team previously Experience in a customer focused service resolving customer queries Benefits Additional Leave Company Pension Enhanced maternity/paternity leave Health & wellbeing programme On-site parking Sick pay Remote/Hybrid working No weekend work If you're looking for a challenge & want to be apart of a great reputable company, then APPLY NOW
Jul 05, 2025
Full time
Job Role: Senior Planner Salary: 31,714 Contract Type: Permanent Contract Hours: 35 hours a week (Monday to Friday), Hybrid working (Two days in the office, based in Craven Arms) Overview - ITS are seeking a highly skilled & expierenced Senior Planner to join our Shropshire based clients dynamic team. The ideal candidate will play a pivotal role in the planning and execution of jobs, ensuring that all phases are completed efficiently & effectively. This position requires a strong background in planning, logistics & team management, as well as strong leadership skills. Responsibilities Develop and implement comprehensive planning strategies for various jobs. Data entry & maintaining the MRI repairs system. Managing a team of 3 or 4 & ensuring that the team work to the company policies & procedures Providing a high level of customer services Liaising with consultants, contractors, Clients & Housing officers Data integrity maintained Meet set KPI's as a team Work as part of the "Repairs & Maintenance" team Experience Proven experience in a previous planner role or a related field. Experience in the repairs & maintenance sector or Social housing sector is a MUST MUST have managed a small team previously Experience in a customer focused service resolving customer queries Benefits Additional Leave Company Pension Enhanced maternity/paternity leave Health & wellbeing programme On-site parking Sick pay Remote/Hybrid working No weekend work If you're looking for a challenge & want to be apart of a great reputable company, then APPLY NOW
Resident Liaison Officer - Planned Maintenance - (Cavity Wall Insulation and Air Source Heat Pump) Salary up to £33k + £4k car allowance 3 year SHDF contract - 1,400 properties Driving Licence and Car required! Role We are seeking an experienced and motivated RLO to work with one of the UK s leading property services companies. They specialise in both in planned and responsive works for RSL S (registered social landlords) and pride themselves as a market leader. This Site Manager role is work on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20 mile radius of Malborough, Whiltshire. Scope of works include - Cavity Wall and Air Source Heat Pump Installations. My client is happy to consider candiates from a relevant sub contractor. Key Responsibilities Act as the main point of contact between residents and the construction team Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. Address and resolve resident concerns and complaints promptly and professionally. Coordinate access to properties for inspections, repairs, and construction activities. Assist in organising and conducting resident meetings, forums, and events. Maintain accurate records of resident interactions, feedback, and resolutions. Support the project team in ensuring minimal disruption to residents during construction and maintenance activities. What s it in for you? Excellent salary + package (car allowance + 8% pension) Opportunities for professional development Collaborative and supportive work environment
Jul 04, 2025
Full time
Resident Liaison Officer - Planned Maintenance - (Cavity Wall Insulation and Air Source Heat Pump) Salary up to £33k + £4k car allowance 3 year SHDF contract - 1,400 properties Driving Licence and Car required! Role We are seeking an experienced and motivated RLO to work with one of the UK s leading property services companies. They specialise in both in planned and responsive works for RSL S (registered social landlords) and pride themselves as a market leader. This Site Manager role is work on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20 mile radius of Malborough, Whiltshire. Scope of works include - Cavity Wall and Air Source Heat Pump Installations. My client is happy to consider candiates from a relevant sub contractor. Key Responsibilities Act as the main point of contact between residents and the construction team Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. Address and resolve resident concerns and complaints promptly and professionally. Coordinate access to properties for inspections, repairs, and construction activities. Assist in organising and conducting resident meetings, forums, and events. Maintain accurate records of resident interactions, feedback, and resolutions. Support the project team in ensuring minimal disruption to residents during construction and maintenance activities. What s it in for you? Excellent salary + package (car allowance + 8% pension) Opportunities for professional development Collaborative and supportive work environment
My client is looking for a Senior Supervisor for a role based in Hertfordshire Due to contract wins they are looking to increase their in house workforce with a new senior supervisor. Here you will be focused on managing 3 supervisors and in turn support the running of their day to day occupied repairs and maintenance, kitchen and bathrooms and void contracts. These contracts are a mix of framework and nominated contracts undertaken on behalf of London Boroughs, District Councils and Housing Associations. • Please be aware that although this position will be based in the head office, travel will be required to monitor the contracts and liaise with clients under your remit. This will mean you must have a full UK driving licence as a company vehicle will be supplied for this role Key elements of the role and your responsibilities • Day-to-day repairs: coordinating reactive repairs and ensuring high-quality resolution • Void property management: accelerating turnaround with precision and accountability • Kitchen & bathroom refurbishments: scheduling, supervising, and delivering full upgrades • You ll supervise a team of three Repairs Supervisors, foster strong performance, uphold compliance with all KPIs, SLAs, and health & safety regulations, and maintain excellent tenant and stakeholder relations What you need to bring to the role as the successful applicant to the • Lead and mentor 3 Repairs Supervisors and their respective teams • Allocate work seamlessly across repairs, voids, and upgrades, ensuring job quality, budget control, and timely delivery • Conduct site inspections, detailed record-keeping and generate management reports • Oversee H&S, risk assessments, and compliance • Liaise with tenants, housing officers, planners, tradespeople, and suppliers • Provide clear managerial feedback, manage performance/attendance issues, and implement continuous improvement opportunities • Minimum 3 years in a supervisory or senior supervisory role within social housing maintenance (reactive works, voids, kitchen/bathroom refurbishments) • Proven experience managing supervisors/teams and multi-trade contracts • Strong knowledge of housing standards, Schedule of Rates, health & safety compliance • Excellent communication skills and stakeholder management • You must have a full UK driving licence as a company vehicle will be supplied Hours and pay • £50,000 - £55,000 per annum • Upskilling and development • Positive flexible environment Next step to apply for this senior supervisor role: As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail
Jul 04, 2025
Full time
My client is looking for a Senior Supervisor for a role based in Hertfordshire Due to contract wins they are looking to increase their in house workforce with a new senior supervisor. Here you will be focused on managing 3 supervisors and in turn support the running of their day to day occupied repairs and maintenance, kitchen and bathrooms and void contracts. These contracts are a mix of framework and nominated contracts undertaken on behalf of London Boroughs, District Councils and Housing Associations. • Please be aware that although this position will be based in the head office, travel will be required to monitor the contracts and liaise with clients under your remit. This will mean you must have a full UK driving licence as a company vehicle will be supplied for this role Key elements of the role and your responsibilities • Day-to-day repairs: coordinating reactive repairs and ensuring high-quality resolution • Void property management: accelerating turnaround with precision and accountability • Kitchen & bathroom refurbishments: scheduling, supervising, and delivering full upgrades • You ll supervise a team of three Repairs Supervisors, foster strong performance, uphold compliance with all KPIs, SLAs, and health & safety regulations, and maintain excellent tenant and stakeholder relations What you need to bring to the role as the successful applicant to the • Lead and mentor 3 Repairs Supervisors and their respective teams • Allocate work seamlessly across repairs, voids, and upgrades, ensuring job quality, budget control, and timely delivery • Conduct site inspections, detailed record-keeping and generate management reports • Oversee H&S, risk assessments, and compliance • Liaise with tenants, housing officers, planners, tradespeople, and suppliers • Provide clear managerial feedback, manage performance/attendance issues, and implement continuous improvement opportunities • Minimum 3 years in a supervisory or senior supervisory role within social housing maintenance (reactive works, voids, kitchen/bathroom refurbishments) • Proven experience managing supervisors/teams and multi-trade contracts • Strong knowledge of housing standards, Schedule of Rates, health & safety compliance • Excellent communication skills and stakeholder management • You must have a full UK driving licence as a company vehicle will be supplied Hours and pay • £50,000 - £55,000 per annum • Upskilling and development • Positive flexible environment Next step to apply for this senior supervisor role: As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Enfield, and they are carrying out a planned works programme across Enfield. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly roof renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Jul 04, 2025
Contract
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Enfield, and they are carrying out a planned works programme across Enfield. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly roof renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Hays Construction and Property
Grimsby, Lincolnshire
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new company A leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26. Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new role As a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to 17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay. Long-term work. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 04, 2025
Seasonal
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new company A leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26. Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new role As a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to 17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay. Long-term work. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new companyA leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26.Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new roleAs a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to £17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay.Long-term work.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 04, 2025
Full time
Tenant Liaison Officer - Grimsby - Housing / Property sector Your new companyA leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26.Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new roleAs a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live within a commutable distance of Grimsby. What you'll get in return You'll receive an hourly rate of up to £17.00ph PAYE or Umbrella plus 28 days holiday. Working hours are Monday to Friday, 8am to 4.30pm. Free parking is available on site.Weekly pay.Long-term work.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nelson Permanent Placements are currently recruiting for X2 Kitchen Surveyors to work for our client who are a property services company that specialises in social housing. Our client provides a range of services including repairs, maintenance, and energy efficiency solutions for social housing providers like housing associations and local authorities. Their focus is on helping clients provide safe, warm, and decent homes for residents As a Kitchen Surveyor it will be your duty to assesses the condition and requirements for kitchen installations or replacements. You will be working with local councils or housing associations to improve and maintain their properties. You will be required to measure spaces, design layouts using CAD software, and ensure design layouts are compliant with regulations. To be considered for this role you must Be proficiency in using CAD software and be competent with 2D Design Understand building regulations Rate Negotiable DOE Location Birmingham Contract 3 Months initial contract position (PAYE/CIS) Key Responsibilities: Surveys and Measurements - Visiting properties to measure kitchens, assess existing layouts, and gather data for new designs. Design and Planning- Utilizing CAD software to create kitchen plans that meet the client's specifications and comply with regulations Client Liaison- Interacting with tenants to discuss design choices, handle inquiries, and ensure a smooth installation process Component Assessment- Evaluating the remaining lifespan of kitchen components and assessing the overall condition of the property Compliance and Safety- Ensuring kitchens meet current regulations, including those related to health and safety (like HHSRS). Collaboration- Working with other professionals like tenant liaison officers and fitters to ensure a coordinated approach. How to Apply: Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team. This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Jul 04, 2025
Seasonal
Nelson Permanent Placements are currently recruiting for X2 Kitchen Surveyors to work for our client who are a property services company that specialises in social housing. Our client provides a range of services including repairs, maintenance, and energy efficiency solutions for social housing providers like housing associations and local authorities. Their focus is on helping clients provide safe, warm, and decent homes for residents As a Kitchen Surveyor it will be your duty to assesses the condition and requirements for kitchen installations or replacements. You will be working with local councils or housing associations to improve and maintain their properties. You will be required to measure spaces, design layouts using CAD software, and ensure design layouts are compliant with regulations. To be considered for this role you must Be proficiency in using CAD software and be competent with 2D Design Understand building regulations Rate Negotiable DOE Location Birmingham Contract 3 Months initial contract position (PAYE/CIS) Key Responsibilities: Surveys and Measurements - Visiting properties to measure kitchens, assess existing layouts, and gather data for new designs. Design and Planning- Utilizing CAD software to create kitchen plans that meet the client's specifications and comply with regulations Client Liaison- Interacting with tenants to discuss design choices, handle inquiries, and ensure a smooth installation process Component Assessment- Evaluating the remaining lifespan of kitchen components and assessing the overall condition of the property Compliance and Safety- Ensuring kitchens meet current regulations, including those related to health and safety (like HHSRS). Collaboration- Working with other professionals like tenant liaison officers and fitters to ensure a coordinated approach. How to Apply: Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team. This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Fabric Engineer Join a Well-Established Team with Clear Progression Location: An Ofsted-rated college in Northamptonshire Salary: £24,378 - £26,601 per annum Hours: Monday to Friday, 10 00 (option for 08 00) Are you a skilled tradesperson looking for a stable role with career development opportunities? This Estates Support Officer position offers hands-on maintenance work across a well-maintained college estate, with excellent benefits and funded training opportunities to enhance your skill set. The Role As an Estates Support Officer, you will be responsible for general maintenance and upkeep of the college s buildings and grounds. Your day-to-day duties will include: Plant and building maintenance Bulb replacements, leaky tap repairs, and patch painting Basic plumbing, toilet repairs, and carpentry tasks such as hanging doors Litter picking and cleaning Driving a trailer for refuse collection and site transportation (including to another site) What You ll Need Level 2 qualification in a trade (e.g., electrical, plumbing, carpentry) At least five years of hands-on trades experience Full UK driving licence with the ability to tow a trailer Experience in a similar role (caretaker, fabric engineer, maintenance technician, maintenance engineer) Strong communication skills and a proactive approach to learning Must undergo an enhanced DBS check including the child barred list prior to commencing employment What s in It for You? 33 days annual leave + bank holidays and Christmas closure 23.8% government pension contribution Structured training to allow you to deputise in higher roles Funded trade courses, including electrical and plumbing qualifications A well-established team with clear career progression opportunities Next Steps Once you ve applied, one of our friendly further education consultants will give you a call to discuss this opportunity. The college will move quickly for the right applicant, and they have a simple and concise interview process. Think FE Ltd. is acting as an employment business for this position. Working with Think FE Ltd. is subject to agreement to our Terms and Conditions. Data Policy Your data will be stored by Think FE Ltd. solely for the purpose of helping you to find work. By hitting apply, you consent to your data being used in this way. We will confirm with you by email immediately with a full breakdown of how your data is used, and you may opt out fully or in part at any time. Your data will not be passed on to third parties without your permission.
Jul 03, 2025
Full time
Fabric Engineer Join a Well-Established Team with Clear Progression Location: An Ofsted-rated college in Northamptonshire Salary: £24,378 - £26,601 per annum Hours: Monday to Friday, 10 00 (option for 08 00) Are you a skilled tradesperson looking for a stable role with career development opportunities? This Estates Support Officer position offers hands-on maintenance work across a well-maintained college estate, with excellent benefits and funded training opportunities to enhance your skill set. The Role As an Estates Support Officer, you will be responsible for general maintenance and upkeep of the college s buildings and grounds. Your day-to-day duties will include: Plant and building maintenance Bulb replacements, leaky tap repairs, and patch painting Basic plumbing, toilet repairs, and carpentry tasks such as hanging doors Litter picking and cleaning Driving a trailer for refuse collection and site transportation (including to another site) What You ll Need Level 2 qualification in a trade (e.g., electrical, plumbing, carpentry) At least five years of hands-on trades experience Full UK driving licence with the ability to tow a trailer Experience in a similar role (caretaker, fabric engineer, maintenance technician, maintenance engineer) Strong communication skills and a proactive approach to learning Must undergo an enhanced DBS check including the child barred list prior to commencing employment What s in It for You? 33 days annual leave + bank holidays and Christmas closure 23.8% government pension contribution Structured training to allow you to deputise in higher roles Funded trade courses, including electrical and plumbing qualifications A well-established team with clear career progression opportunities Next Steps Once you ve applied, one of our friendly further education consultants will give you a call to discuss this opportunity. The college will move quickly for the right applicant, and they have a simple and concise interview process. Think FE Ltd. is acting as an employment business for this position. Working with Think FE Ltd. is subject to agreement to our Terms and Conditions. Data Policy Your data will be stored by Think FE Ltd. solely for the purpose of helping you to find work. By hitting apply, you consent to your data being used in this way. We will confirm with you by email immediately with a full breakdown of how your data is used, and you may opt out fully or in part at any time. Your data will not be passed on to third parties without your permission.
Job Title: Facilities Management (FM) Helpdesk Officer Location : London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT Salary : 17.66 per hour Hours: Full-time Job Purpose: The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers. Key Responsibilities: Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system. Log, prioritize, and assign service requests to appropriate teams or contractors. Track the progress of work orders, ensuring timely resolution and stakeholder updates. Escalate urgent issues or unresolved requests to relevant personnel. Maintain accurate records of service requests, maintenance schedules, and compliance documentation. Coordinate planned preventive maintenance (PPM) activities and contractor visits. Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs). Assist with procurement by raising purchase orders and tracking invoices for FM-related services. Liaise with external contractors to schedule maintenance, repairs, and inspections. Ensure contractors comply with site policies, health & safety regulations, and agreed service levels. Verify completion of works and follow up on outstanding tasks. Provide courteous and professional support to staff, tenants, and external stakeholders. Keep requesters informed of the status of their service requests. Handle complaints and service escalations efficiently to ensure prompt resolution. Essential Skills & Experience: Previous experience in facilities management, customer service, or administrative roles. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems). Ability to work under pressure and prioritize workload effectively. Strong attention to detail and problem-solving abilities. Desirable Qualifications: Experience in a facilities management environment. Knowledge of health & safety regulations and compliance standards. Understanding of SLA and KPI reporting within an FM setting. Proficiency in data management and reporting tools. About Us: Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do. The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. Important Notice: The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at (url removed).
Jul 03, 2025
Seasonal
Job Title: Facilities Management (FM) Helpdesk Officer Location : London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT Salary : 17.66 per hour Hours: Full-time Job Purpose: The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers. Key Responsibilities: Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system. Log, prioritize, and assign service requests to appropriate teams or contractors. Track the progress of work orders, ensuring timely resolution and stakeholder updates. Escalate urgent issues or unresolved requests to relevant personnel. Maintain accurate records of service requests, maintenance schedules, and compliance documentation. Coordinate planned preventive maintenance (PPM) activities and contractor visits. Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs). Assist with procurement by raising purchase orders and tracking invoices for FM-related services. Liaise with external contractors to schedule maintenance, repairs, and inspections. Ensure contractors comply with site policies, health & safety regulations, and agreed service levels. Verify completion of works and follow up on outstanding tasks. Provide courteous and professional support to staff, tenants, and external stakeholders. Keep requesters informed of the status of their service requests. Handle complaints and service escalations efficiently to ensure prompt resolution. Essential Skills & Experience: Previous experience in facilities management, customer service, or administrative roles. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems). Ability to work under pressure and prioritize workload effectively. Strong attention to detail and problem-solving abilities. Desirable Qualifications: Experience in a facilities management environment. Knowledge of health & safety regulations and compliance standards. Understanding of SLA and KPI reporting within an FM setting. Proficiency in data management and reporting tools. About Us: Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do. The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. Important Notice: The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at (url removed).
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Essex, and they are carrying out a planned works programme across Folkestone. Works are being carried out to occupied properties and include planned maintenance refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Jul 03, 2025
Contract
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Essex, and they are carrying out a planned works programme across Folkestone. Works are being carried out to occupied properties and include planned maintenance refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Angel Rhodes for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: The Landlord and Tenant Act 1985 Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations.
Jul 03, 2025
Seasonal
Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: The Landlord and Tenant Act 1985 Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations.
About the role Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: The Landlord and Tenant Act 1985 Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations.
Jul 03, 2025
Seasonal
About the role Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: The Landlord and Tenant Act 1985 Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations.
Duties and Responsibilities 1 To deliver a highly visible, effective & proactive tenancy & neighbourhood management service 2 To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required 3 Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. 4 Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed 5 Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent 6 Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities 7 Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.) 8 Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader 9 Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. 10 Organise and assist the community with regard to minor environmental clean-up campaigns. 11 Participate in estate inspections including Berneslai Homes Independent Living Schemes and communal areas to complete and monitor action plans and make referrals to other service providers where necessary 12 Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies (e.g., multi agency meetings, lettings, repairs, Safer Neighbourhood Service and Police etc.) 13 Identify and signpost any repair/maintenance issues accordingly. Corporate Responsibilities 1 To ensure a customer focused approach is adopted in all aspects of the service. 2 To ensure that the needs of customers both internal and external are met by providing the best quality of service. 3 To assist in the development of and implementation of good working practices in line with Berneslai Homes Health and Safety and Equality and Diversity policies. 4 To deal with sensitive information with regard to confidentiality, data protection and freedom of information. 5 To maintain information systems in line with service requirements. 6 To participate in the identification of training requirements and undertake training and development in line with agreed Personal Development Reviews (PDR's). 7 To ensure a pro-active approach is taken to equality and inclusion issues. 8 To attend meetings/team briefings/staff conference as and when required with internal and external bodies. 9 To provide support to other members of the Directorate as required 10 To effectively communicate Berneslai Homes Core Competences. 11 Ensure compliance with Berneslai Homes Financial Regulations. 12 To be willing to work outside normal office hours should the situation arise. 13 To undertake any other duties commensurate with the grade and falling with the scope of the post as requested by management. Qualification Requirements Criteria Number Criteria Measured by 1 NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills. Application Form Pre-screen/ Certificates Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 03, 2025
Seasonal
Duties and Responsibilities 1 To deliver a highly visible, effective & proactive tenancy & neighbourhood management service 2 To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required 3 Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. 4 Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed 5 Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent 6 Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities 7 Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.) 8 Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader 9 Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. 10 Organise and assist the community with regard to minor environmental clean-up campaigns. 11 Participate in estate inspections including Berneslai Homes Independent Living Schemes and communal areas to complete and monitor action plans and make referrals to other service providers where necessary 12 Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies (e.g., multi agency meetings, lettings, repairs, Safer Neighbourhood Service and Police etc.) 13 Identify and signpost any repair/maintenance issues accordingly. Corporate Responsibilities 1 To ensure a customer focused approach is adopted in all aspects of the service. 2 To ensure that the needs of customers both internal and external are met by providing the best quality of service. 3 To assist in the development of and implementation of good working practices in line with Berneslai Homes Health and Safety and Equality and Diversity policies. 4 To deal with sensitive information with regard to confidentiality, data protection and freedom of information. 5 To maintain information systems in line with service requirements. 6 To participate in the identification of training requirements and undertake training and development in line with agreed Personal Development Reviews (PDR's). 7 To ensure a pro-active approach is taken to equality and inclusion issues. 8 To attend meetings/team briefings/staff conference as and when required with internal and external bodies. 9 To provide support to other members of the Directorate as required 10 To effectively communicate Berneslai Homes Core Competences. 11 Ensure compliance with Berneslai Homes Financial Regulations. 12 To be willing to work outside normal office hours should the situation arise. 13 To undertake any other duties commensurate with the grade and falling with the scope of the post as requested by management. Qualification Requirements Criteria Number Criteria Measured by 1 NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills. Application Form Pre-screen/ Certificates Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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