3 jobs found

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Mailroom operative (London) CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace floor co-Ordinator to to join our team. The main feature of this role will be to provide exceptional customer service and business support in order to ensure our customers receive the best-in-class service. Anticipating, understanding and delivering to our customer's needs, achieving this with quality and within time constraints. RESPONSIBILITIES Report and replace signage around the floors as appropriate Complete floor checks ensuring areas are presentable Reporting of any floor faults (fabric, lighting plumbing etc) Checking and restocking of tea/stationery points Complete floor collections (post, couriers' boxes etc) Assist with print deliveries when required Manage unidentified post Manage and identify consumable areas that need replenishing Act as a single point of contact for customers Cover reception duties as and when required Support with catering requirements as and when required PERSON SPECIFICATION Education Training Experience Aptitudes Character

Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill

We are recruiting on behalf of a leading specialist contractor delivering major projects across the data centre, critical infrastructure and energy sectors. This is an excellent opportunity for an organised and proactive Site Secretary / Site Administrator to join a major hyperscale data centre project in Acton. You'll play a key role in supporting the site team, ensuring the office runs efficiently while providing first-class administrative support to project managers, engineers and visitors. The Role As Site Secretary, you'll be the central point of contact for the site office, managing administration, reception duties and day-to-day office operations. You'll help keep the project running smoothly by maintaining accurate records, coordinating communications and supporting the wider project team. Key Responsibilities Welcome visitors and manage the site reception area. Provide administrative support to the site management team. Manage emails, correspondence and office communications. Organise meetings, diaries and meeting room bookings. Maintain accurate site records, registers and documentation. Support document control and data entry. Coordinate office supplies, PPE and stationery. Assist with deliveries and office facilities management. Support health & safety administration, notice boards and compliance records. Build strong relationships with project teams, contractors and visitors. About You We're looking for someone who is organised, friendly and enjoys working in a busy project environment. Essential: Previous experience in an Administration, Office Coordinator, Reception or Site Administrator role. Strong Microsoft Office skills (Word, Excel, Outlook and PowerPoint). Excellent organisational and communication skills. Ability to manage multiple tasks and priorities. High attention to detail and accuracy. GCSEs (or equivalent), including English and Maths. Desirable: Previous experience within construction, engineering or a project environment. Business Administration qualification. First Aid at Work or Fire Marshal training. Experience supporting busy site or project teams. Benefits Competitive salary. Car allowance (where applicable). Competitive pension scheme. Private healthcare and healthcare cash plan. Electric vehicle scheme. Cycle to Work scheme. Eyecare vouchers. 25 days annual leave plus bank holidays. Additional birthday leave. Long-term career opportunities with a growing and well-established contractor.