134 jobs found

An opportunity has arisen for a Head of Operations / Branch Manager to join a well-established independent estate agency with a strong presence in the local residential property market. As Head of Operations / Branch Manager, you will report to the Director, overseeing day-to-day operations, leading the team, driving business growth and deputising when required. This is a full-time role offering salary range of £35,000 - £40,000 (negotiable) and benefits. This is a hands-on leadership role involving business development, winning new instructions, building client relationships and supporting revenue growth. You will be responsible for: Conduct regular team meetings and one-to-ones to review progress and resolve challenges. Monitor performance against key measures, including pipeline activity, conversions, instructions and revenue. Identify development requirements and provide coaching to improve individual and team performance. Oversee compliance with AML, GDPR, Trading Standards and applicable property legislation. Work alongside the Property Manager to ensure the managed lettings portfolio is maintained to the required standard. Prepare operational and performance updates for senior management. Generate new opportunities through valuations, instructions and the acquisition of landlords and vendors. Develop and maintain relationships with clients, property developers and relevant local contacts. Support marketing initiatives and activities designed to strengthen the agency's local presence. Identify opportunities to expand the managed lettings portfolio. Manage recruitment activity when vacancies arise, including candidate screening, interviews and onboarding. What we are looking for: Previously worked as Estate Agency Branch Manager, Estate Agency Manager, Sales & Lettings Manager, Operations Lead, Area Manager, Estate Agent Manager, General Manager, Operations Manager, Regional Manager or in a similar role. Possess leadership experience within estate agency or residential property. A strong record of leading, developing and improving team performance. Commercial awareness with an understanding of revenue generation and business growth. Understanding of relevant property legislation and compliance requirements. Proven ability to develop new business and build lasting client relationships. Excellent organisational skills with the ability to manage multiple priorities within a busy office. Strong communication skills when dealing with clients, employees and senior management. ARLA qualification would be beneficial. Shift: 09:00-18:00 This is an excellent opportunity for an experienced estate agency leader to take a senior operational position and play a key role in driving team performance and business growth. Apply today to be considered. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Location: Fulham, SW London (must live within 1 hour of SW6) Type: Permanent, office based, Monday to Friday Salary: Competitive and negotiable depending on experience, plus benefits A well-established property maintenance group in Fulham is looking for a Maintenance Coordination Supervisor to lead the coordination team across their damp, roofing and restoration divisions. This is a step up from pure coordination. You'll oversee a team of coordinators, hold people accountable, and make sure client enquiries, survey bookings, scheduling and project delivery all run to a high standard. There's a genuine path into Operations Management as the business grows. What you'll be doing: Leading and supporting the damp, roofing and restoration coordinators, keeping standards high Organising, briefing and managing subcontractors and making sure works are delivered properly Overseeing job bookings, tracking systems and documentation for accuracy and profitability Booking and coordinating surveys, and making sure reports reach clients on time Working alongside Operations Managers across divisions to keep schedules and resources aligned Being the key communication point between clients, surveyors, tradespeople and subcontractors What you'll need: 5+ years in scheduling, coordinating and project administration within property services or construction At least 3 years in a damp, restoration or roofing environment Experience supervising a team of coordinators A supervisor's mindset: comfortable leading, holding people accountable and guiding with authority Excellent organisation, strong attention to detail and nothing slipping past you Confident communicator with both contractors and clients Comfortable on CRM / project management platforms (Podio experience handy but not essential, full training given)

An opportunity has arisen for a Sales Manager to join a well-established independent estate agency with a strong presence in the local residential property market. As a Sales Manager, you will report to the Head of Operations, overseeing the residential sales team while managing your own portfolio of property transactions from instruction through to completion. This is an office-based, full-time role offering a competitive basic salary plus commission, with OTE of £50,000+. You will be responsible for: Manage the team's active sales pipeline, identifying potential delays and taking action to keep transactions progressing. Carry out regular pipeline reviews and individual meetings to monitor performance and address issues. Oversee sales progression, including liaising with solicitors, managing property chains and reducing fall-throughs. Set team activity expectations and monitor delivery against agreed targets. Provide updates on pipeline activity and team performance to senior management. Assist with complex negotiations, challenging transactions and client issues where required. Support, coach and develop the sales team, helping individuals improve their performance and knowledge. Ensure CRM records and sales information are kept accurate and up to date. Promote a professional and customer-focused approach across the sales function. Manage your own portfolio of residential sales alongside your leadership responsibilities. Carry out property viewings and negotiate offers with clients and buyers. Progress transactions through to exchange and completion. What we are looking for: Previously worked as a Sales Manager, Senior Estate Agent, Senior Sales Negotiator, Property Sales Manager, Estate Agency Branch Manager, Senior Property Negotiator, Assistant Sales Manager, Sales Team Leader or in asimilar role. Strong residential sales experience within an estate agency environment. Background in leading, managing or mentoring a sales team, or a senior negotiator ready to progress into management. Good Knowledge of the residential sales journey from instruction through to completion. Proven ability to manage sales progression, property chains and transaction issues. Confident leadership style with the ability to motivate and develop others. Comfortable using property portals, CRM systems and standard office software. Full UK driving licence. Desirable: Knowledge of the North London property market. NAEA qualification. Shift: 09:00-18:00 This is a great opportunity for an experienced residential sales professional to step into a leadership position while retaining a hands-on role within the sales process. Apply today to be considered. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Role: Site Manager Location: Northampton & Kettering (covering social housing sites across both areas) Contract Type: Temporary / Fixed-Term (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are recruiting an experienced Site Manager to lead a fast-tracked planned maintenance scheme across Northampton and Kettering. This contract covers internal refurbishments ( kitchens and bathrooms ) across occupied social housing stock. You will be responsible for operational delivery, subcontractor management, H&S compliance, and driving progress to meet strict project completion targets by March 2027 while maintaining high customer satisfaction levels. Key Responsibilities Operational Delivery: Oversee day-to-day site operations, managing trades and sub-contractors to maintain steady flow rates on internal refits. Programme & Quality Control: Drive progress against the construction schedule, monitor build quality, and conduct sign-offs/snagging for completed kitchens and bathrooms. Tenant & RLO Coordination: Work closely with the Resident Liaison Officer (RLO) to manage access schedules, address tenant concerns, and minimise disruption in occupied homes. Health & Safety: Maintain strict H&S standards across all properties, ensure full compliance with risk assessments and method statements (RAMS), and conduct regular toolbox talks. Commercial & Reporting: Track material usage, report weekly progress to the Project Manager, and manage site handover documentation. Key Requirements & Experience Social Housing Expertise: Proven track record as a Site Manager delivering internal social housing refurbishments (specifically high-volume kitchen and bathroom replacements). Occupied Property Management: Deep understanding of working in inhabited properties and managing sub-contractors around resident access. Certifications: Valid SMSTS , First Aid at Work , and CSCS Black/White Card (Asbestos Awareness is highly desirable). Mobility: Full UK Driving Licence and willingness to travel across site locations in Northampton and Kettering. IF YOU ARE INTERESTED AND HAVE THE RELEVANT EXPERIENCE CLICK APPLY NOW. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

A loyal client to Sphere are looking to appoint a Facilities Co-Ordinator, to commence a new role in Bristol. This opportunity is in relation to a well known, prestigious mixed use development, consisting of Residential, Commercial Build, Educational, Retail, Leisure and Infrastructure elements. Your new company are a large global group, operating across multiple sectors and industries. My clients development arm, are the subsidiary of the organisation recruiting for this role. Duties will include: Supporting the Estates Operations Manager in the delivery of facilities management, maintenance, compliance, and workplace services across occupied buildings and operational assets. Taking responsibility for contractor-led maintenance activities, statutory compliance coordination and the delivery of small facilities projects. Providing operational support to the Property Manager across my clients completed property portfolio. For further information or to express your interest in this position, please contact Jack Durrant at your earliest convenience.

Salary: From 30,000.00 to 40,000.00 per annum (Depending on experience) Location: B19, Birmingham, UK Requirements: A Full UK Driving License, with access to a vehicle during working hours. We are seeking a motivated and detail-oriented Commercial Property Manager to oversee the day-to-day operations, maintenance and performance of our commercial portfolio. This role is ideal for someone who is organised, proactive and comfortable working both in the office and on the road. Duties Manage day-to-day property operation, tenant relations and reactive maintenance. Oversee and manage Planned Preventative Maintenance (PPM) programmes. Prepare, manage and reconcile service charge budgets. Manage and coordinate rent reviews, including monitoring review dates, gathering relevant market evidence and preparing rent review proposals. Manage the letting of vacant units, including marketing, responding to enquiries, arranging and conducting property viewings where required. Source, evaluate and obtain quotes from contractors for repairs, maintenance and improvement works. Develop and implement project management plans for property upgrades or renovations, including scheduling and resource allocation. Coordinate with contractors to schedule and supervise works, ensuring quality standards and timely completion. Carry out regular property inspections, documenting conditions, identifying maintenance needs and preparing inspection reports. Locate, identify and investigate meters on-site. Transport materials, keys and documents between properties, suppliers and contractors as required. About Us: We are a Midlands-based, privately owned investment and development company managing over 6 million sq. ft of industrial, retail and office property. We specialise in transforming underperforming assets into high-quality, income-generating properties through strategic redevelopment and hands-on management. We are seeking a proactive, highly organised and hands-on Assistant Property Manager to keep our commercial properties running smoothly! You'll handle day-to-day operations, maintenance and compliance, while driving occupancy and rental income. Benefits: - On-site parking - Gym membership - Company events - Company pension

Assistant Accommodation Manager, Portsmouth PO1 Temporary, Immediate Start, £15ph Proactive and customer-focused Assistant Accommodation Manager required to support the day-to-day operation of a vibrant student accommodation in Portsmouth. This is an exciting opportunity for someone with experience in student accommodation, hospitality, property management, or a customer-facing environment who enjoys delivering outstanding service and making a positive impact on residents' lives. Key Responsibilities Support the management of daily accommodation operations, including maintenance, cleaning, security, and health & safety compliance. Respond to resident enquiries, requests, and concerns professionally, delivering exceptional customer service at all times. Coordinate maintenance and repair works, liaising with contractors and service providers as required. Assist with student arrivals and departures, ensuring a smooth and positive check-in and check-out experience. Support budgeting activities and help manage accommodation supplies and resources effectively. Assist in planning and delivering engaging social events and community-building activities for residents. Uphold company policies and accommodation regulations, addressing issues fairly and professionally. Maintain accurate records, update property management systems, and prepare reports when required. Support emergency response procedures and assist with out-of-hours issues as needed. Contribute positively to a collaborative team culture. Undertake additional duties as reasonably required by management. Skills & Experience Experience within student accommodation, hospitality, property management, or a related sector. Previous experience in a customer service-focused role. Strong communication skills, both verbal and written. Excellent organisational and time management abilities. Ability to work independently while also contributing effectively within a team. Strong problem-solving and conflict resolution skills. Good IT skills, including Microsoft Office applications. A flexible approach and the ability to manage multiple priorities in a fast-paced environment. A positive, proactive attitude with a willingness to learn and develop. Apply now for immediate consideration!

Your new company Our client is a well-established and growing contractor delivering a diverse range of civil engineering and construction projects across the North West and Cumbria. Operating across multiple sectors, the business undertakes infrastructure, utilities, refurbishment and building projects, with a strong reputation for quality, repeat business and long-term client relationships.Due to continued growth and an increasing pipeline of work, they are looking to appoint an experienced Estimator to join their established team. Your new role As Estimator, you will play a key role in preparing competitive tenders across a varied portfolio of civil engineering and building projects.Working closely with the Operations Director, Quantity Surveyor and Project Managers, you will be responsible for reviewing tender documents, producing accurate cost estimates and supporting the successful delivery of future projects.Projects range from 250k through to 2m and include: Civil engineering works Infrastructure schemes Utilities and substation projects Drainage and pipe-laying works Concrete and groundworks packages Commercial and office refurbishments Educational sector projects General building works This is a permanent, office-based position where you will become an integral part of a close-knit and collaborative team. What you'll need to succeed To be successful in this role, you will have: Previous experience as an Estimator within construction, civil engineering or infrastructure sectors The ability to price both civil engineering and building projects Experience producing accurate cost plans and tender submissions Strong commercial awareness and attention to detail Excellent communication and stakeholder management skills The ability to work collaboratively with operational and commercial teams Experience within utilities, substations, infrastructure or refurbishment projects would be advantageous. What you'll get in return Competitive salary dependent upon experience Opportunity to join a growing and financially stable contractor Varied project portfolio across civils and construction Long-term career prospects Supportive and collaborative working environment Secure permanent position within an established business What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact John Wilson at Hays Construction & Property for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: National Account Manager Role Type: Full-Time, highly reactive commercial management Role Overview We are seeking a highly resilient, commercially astute National Account Manager to spearhead our facilities management contract with a key client. The client is currently undergoing a major brand reinvention under new ownership, working hard to revitalize its image and customer experience within a challenging hospitality sector. Due to historical under-investment in estate maintenance, this contract is currently in a hyper reactive phase. This is not a steady-state, "business as usual" account. It requires a dynamic leader who thrives in high-pressure retail/hospitality environments, can manage highly demanding client expectations, and possesses the agility to create immediate, positive change outside of standard processes all while rigorously protecting our commercial model. Key Responsibilities Client & Brand Protection • Rapid Response Management: Act as the ultimate escalation point for immediate, reactive solutions. Understand that facility failures (e.g., leaking toilets, broken lighting, failed refrigeration) directly impact the client s brand perception and earning potential. • Stakeholder Management: Navigate and manage intensely demanding client expectations, acting as a trusted partner who prioritizes the punter's user experience while keeping the client grounded in reality. • Agile Problem Solving: Operate fluidly "outside the process" when necessary to deliver immediate fixes in the client's best interest, without compromising our commercial standing. Operations & Supply Chain Management • Sub-Contractor Leadership: Due to our current capacity, this contract relies heavily on a robust supply chain. You will direct and manage a massive level of sub contractor support to deliver rapid reactive maintenance. • Legacy Issue Remediation: Drive the turnaround of widespread legacy maintenance issues, overseeing an anticipated £50k/month in reactive maintenance during the first year. • Asset Compliance & Turnaround: Address historic under-investment in asset maintenance, with a critical focus on rehabilitating failing refrigeration assets and driving statutory compliance across the estate, regardless of landlord requirements. • Planned Preventative Maintenance: Ensure the client remains compliant at all times by proactively managing planned preventative maintenance activity, driving both the supply chain and our internal engineering resource to deliver consistently against agreed schedules, statutory obligations, and service expectations.• LifeCycle Management & Forward Planning: Ensure detailed lifecycle budgets are maintained by developing a clear understanding of the condition of both the asset base and building fabric, enabling the client to accurately forecast future asset investment requirements and plan capital expenditure with confidence. Commercial & Financial Control • Cash Flow & Terms Management: Navigate the complex financial mechanics of the contract, specifically balancing the client's extended payment terms against the short payment demands of our sub-contractor network. • Revenue Capture: Ensure that while acting swiftly to resolve site issues, all revenue is accurately captured, billed, and justified. • Meticulous Reporting: Maintain an extremely high level of financial control and reporting to ensure the contract remains profitable and sustainable through its high volume reactive phase. • SLA & KPI Performance Control: Ensure all internal SLAs and KPIs are delivered against correctly, providing accurate and timely data to support stakeholder decision making and enable the accurate measurement of performance across the clients property estate.

Lead the team. Drive performance. Deliver exceptional customer service. My long-standing client within the Building Services industry is looking to recruit an experienced Customer Operations Manager to lead their busy Helpdesk team. Having worked with this business for a number of years, I've seen them go from strength to strength. They have grown steadily by delivering an exceptional service to their customers and now operate from beautiful modern offices, providing a fantastic working environment for their team. This is a key leadership role within the business and would suit someone with a strong operational background who enjoys leading people, improving processes and delivering first-class customer service. Whilst experience within Facilities Maintenance, Facilities Management or Building Services would be highly advantageous, candidates from other fast-paced operational environments will may also be considered. Experience within the retail property maintenance sector would also be useful but is by no means essential. The Role As Customer Operations Manager, you'll take ownership of the day-to-day running of the Helpdesk, ensuring the team delivers an efficient, customer-focused service while meeting customer expectations and contractual service levels. This is very much an operational management role, with responsibility for leading the daily operation, managing workloads, prioritising resources and ensuring the team consistently delivers an outstanding service. Whilst you'll line manage the Helpdesk team, the majority of HR administration is supported by an external HR provider, allowing you to focus on operational performance and continuous improvement. Your responsibilities will include: Leading and motivating the Helpdesk team to deliver exceptional customer service. Overseeing reactive and planned maintenance works to ensure SLA compliance. Managing Priority 1 and Priority 2 jobs, ensuring customers receive regular updates. Building strong relationships with key customers and resolving escalated issues. Monitoring KPIs, SLAs, workflow and performance. Producing reports for senior management and making recommendations for improvement. Driving continuous improvement across systems, processes and procedures. Working closely with contractors and internal departments to ensure excellent service delivery. Creating a positive, accountable and customer-focused culture within the team. About You You'll be an experienced people manager with strong operational experience within the Facilities Maintenance and Management sector and a passion for delivering outstanding customer service and improving operational performance. Why Join? This is an excellent opportunity to join a well-established and growing business that genuinely values its people. You'll have the autonomy to make a real impact, lead a successful team and play a key role in the continued growth of the business. Working from beautiful modern offices with a supportive leadership team, you'll be joining a company that invests in its people and encourages new ideas to improve service and performance. Ready for your next challenge?

Are you an experienced Kitchen Fitter, seeking permanent employment in the Southampton area? My client has an immediate opportunity to join their Housing Maintenance Team on a permanent basis. The successful applicant will work as part of a wider property maintenance team, completing works in occupied and void properties. Responsibilities: The ideal applicant will be competent to complete a wide variety carpentry, plumbing and other trade tasks at multiskilled level and in accordance with the Skills Awards L2/3 NVQ Diploma in Maintenance Operations or equivalent. Ensure that work is carried out to a professional standard, adhering to building regulations, codes of practice or best practice. Liaise with customers and other colleagues, as appropriate, to ensure all relevant individuals are aware of progress and action taken. In more complex cases or for guidance refer the matter to your line manager to identify the necessary remedial action. Provide a high-quality service to customers and maintain a good customer relationship. Ensure at all times that all works comply with relevant health and safety legislation, policies and procedures in the performance of the duties of the post. Including understanding of risk assessments and method statements which will include appropriate use of equipment, PPE, and safe working practice. Use and apply a 'Schedule of Rates' for job costing repairs and ensuring repair orders are varied to correct value. Competently use a smart phone and tablet device to accurately record progress and completion of jobs, timesheets and material Procure job related materials through our main partnering suppliers in accordance with our policies. Maintain a comprehensive van stock of materials, completing works in the most cost-effective manner. Maintain the works vehicle in good condition, keep it clean and carry out regular vehicle safety checks reporting any defects to the Fleet Manager & support team. Requirements: Demonstrable experience with a variety of carpentry and plumbing works across a variety of properties Minimum NVQ level 2, or time served experience in either carpentry, masonry and/or plumbing with proven competency in non-core trades. Full Driving licence (clean) To ensure the safety and wellbeing of our customers this role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Successful applicants will be required to undergo a Basic DBS check which will be funded. To apply, please attach a copy of your CV

This Facilities Management role in the Public Sector focuses on overseeing operational and resource management to ensure smooth day-to-day functioning. You'll play a key part in ensuring services run efficiently and meet the needs of the organisation. Client Details We're partnering with a highly respected organisation responsible for managing a portfolio of healthcare and community-focused properties across the UK. They are seeking an Operations & Relationship Manager to play a pivotal role in ensuring their buildings remain safe, compliant, welcoming, and at the heart of the communities they serve Description Manage the operational performance of a portfolio of healthcare and community facilities. Conduct building inspections, health and safety reviews, audits, and compliance checks. Monitor hard and soft FM service delivery and drive continuous improvement. Lead tenant engagement activities and act as the first point of contact for building users. Organise and facilitate stakeholder meetings, inductions, and communication programmes. Support fire safety, water hygiene, PAT testing, and wider compliance obligations. Coordinate minor works, contractor activities, and operational project support. Drive customer satisfaction initiatives and manage feedback, complaints, and service improvements. Support sustainability programmes and environmental initiatives. Profile The ideal candidate for this role with have: Experience within Facilities Management, Estates Management, Property Management, Building Management, or a similar operational environment. Strong customer service and stakeholder management skills. Knowledge of health and safety and property compliance requirements. Experience managing relationships with tenants, customers, contractors, or service providers. Excellent organisational and communication skills. A proactive, solutions-focused approach with the ability to manage multiple priorities. Confidence presenting information and leading meetings with stakeholders. Strong IT and administrative skills, including Microsoft Office and digital Project coordination or lifecycle experience. Understanding of social value, community engagement, or ESG initiatives. Job Offer Competitive salary and benefits package. Permanent position offering job stability. Opportunities to contribute to the Public Sector in a meaningful way. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Electrical Contracts Manager - Social Housing - Property Maintenance Up to £56,000 plus package - Permanent Based in Stratford Our client is a well-established and growing Social Housing Repairs & Maintenance Contractor, delivering high-quality planned and responsive electrical works to local authority and housing association clients. Due to continued growth, they are looking to recruit an experienced Electrical Contracts Manager to join their team based in Stratford. Reporting to the Operations Manager, the successful candidate will be responsible for the day-to-day management and successful delivery of electrical contracts across a portfolio of social housing properties. You will ensure projects are delivered safely, on time, within budget and to the highest quality standards, while maintaining excellent client relationships and ensuring full compliance with current electrical regulations. Key Responsibilities Additional duties include: Manage the operational delivery of electrical contracts across planned maintenance, responsive repairs, voids and capital works within occupied and void social housing properties. Lead and support a team of Supervisors, Electricians and specialist subcontractors, ensuring works are completed safely, efficiently and to agreed service levels. Oversee the delivery of electrical installations, rewires, consumer unit upgrades, EICRs, remedial works, communal electrical systems and associated maintenance programmes. Ensure all electrical works comply with current legislation, including BS7671 Wiring Regulations, Health & Safety legislation and client specifications. Monitor contract performance against KPIs, SLAs and budgets, implementing improvements where required to maximise productivity and customer satisfaction. Carry out regular site inspections, quality audits and safety inspections, ensuring high standards of workmanship and compliance are maintained. Manage project programmes, resources and materials to ensure works are delivered within agreed timescales and budgets. Review certification and technical documentation, ensuring all electrical testing and inspection records are completed accurately and issued promptly. Build and maintain strong working relationships with clients, residents, supply chain partners and internal departments to ensure excellent service delivery. Investigate and resolve technical issues, customer complaints and operational challenges in a professional and timely manner. Support commercial performance by identifying variations, managing costs and assisting with financial reporting, valuations and forecasting. Promote a strong culture of health, safety, quality and customer care throughout all aspects of contract delivery. Ensure engineers maintain the required competencies, training and qualifications to carry out works safely and in accordance with industry standards. About You The successful candidate will have: Proven experience as an Electrical Contracts Manager, Contracts Supervisor or Senior Electrical Project Manager within the Social Housing or Property Maintenance sector. Strong technical knowledge of domestic electrical installations, testing and inspection, EICRs, remedial works, rewires and planned maintenance programmes. Experience managing planned works and responsive maintenance contracts for local authorities or housing associations. Excellent understanding of BS7671 Wiring Regulations, electrical compliance requirements and Health & Safety legislation. Demonstrable experience managing directly employed engineers and subcontractors across multiple live contracts. Strong commercial awareness with experience managing budgets, contract performance and client KPIs. Excellent organisational, communication and stakeholder management skills. Ability to manage multiple projects simultaneously while maintaining high standards of quality and customer service. Proficient in Microsoft Office and contract management systems. Qualifications NVQ Level 3 in Electrical Installation (or equivalent). 18th Edition Wiring Regulations (BS7671). City & Guilds /2395 or equivalent Inspection & Testing qualification (desirable). ECS Gold Card (desirable). IOSH Managing Safely or NEBOSH (desirable). Full UK Driving Licence.

Senior Facilities Manager London (hybrid 3 days in the office) Salary - Up to £55,000 (DOE) + car allowance + benefits Are you an experienced Facilities Manager looking for your next challenge with a leading property management business? We're looking for a Senior Facilities Manager to take ownership of a prestigious London portfolio, working alongside a highly regarded Property & Asset Management team. This is a fantastic opportunity for someone with multi-site experience, who enjoys building relationships, driving operational excellence, and making a real impact across high profile commercial asset s. What we're looking for: Proven experience managing commercial property portfolios. Strong knowledge of FM compliance, health & safety and building operations. Experience managing contractors, procurement and service charge budgets. Excellent stakeholder management and communication skills. A proactive, hands on approach with the confidence to take ownership. NEBOSH qualification (or willingness to work towards). What's on offer? Competitive salary + bonus Car allowance Hybrid working 25 days holiday + bank holidays Pension & life assurance Health cash plan, wellbeing support & employee assistance programme Cycle to Work scheme, gym & retail discounts Ongoing professional development and paid professional subscriptions. If you're passionate about delivering exceptional FM services and want to join a collaborative, forward thinking team managing some of London's most exciting commercial assets, I'd love to hear from you.

Make London's Skyline Safer, Smarter and More Striking At Spectrum Specialist Support , we do not simply maintain buildings. We help protect London's skyline . From cutting-edge skyscrapers and historic landmarks to Georgian townhouses and Brutalist icons, we keep some of the capital's most recognisable buildings safe, compliant and looking their best. We are now looking for an exceptional Field People, Project & Client Operations Lead to take ownership of project delivery across London and beyond. This is not a typical Site Manager role. Leading small, specialist teams of two to four people, you will bring together project management, people leadership, client relationships and project administration to ensure every job runs smoothly, every team performs at its best and every client receives an outstanding service. Ready to put your skills to work in a role with real variety, responsibility and impact? A full UK driving licence is essential. This is a full-time, permanent position. The Role at a Glance Field Project Operations Manager Location: Sites across London Salary: £45,000 - £50,000 Benefits: Company vehicle, 25 days' holiday plus bank holidays, training and development opportunities Not Your Typical Site Manager Role Forget the traditional image of a Site Manager responsible for one function within a large construction team. This role is very different. You will lead small, focused teams of three or four people and take personal ownership of the responsibilities that would usually be divided across a much larger operation. This includes client liaison, administration, reporting, IT systems, planning and people management. That is why we are not simply looking for someone with a traditional construction background. We need an individual who is highly capable in an office environment, confident using systems, managing paperwork and following processes, while also being comfortable standing in front of a team, giving clear direction and holding people accountable when required. This position may suit an experienced Office or Operations Manager who is ready to take their leadership skills into a field-based environment just as much as it would suit a conventional Site Manager. The Opportunity As our Field People, Project & Client Operations Lead, you will be at the heart of Spectrum's external building maintenance projects. This is a practical leadership position in which you will ensure that our services are delivered safely, efficiently and to the exceptional standards our clients expect. You will have significant autonomy and will not have a large support team to rely on. Your responsibilities will include: • Planning and delivery - Developing project and valuation plans that keep work on schedule, within budget and fully compliant. • Administration, systems and reporting - Taking ownership of the administration, IT systems and reporting needed to keep teams, projects and clients aligned. • Team leadership - Managing specialist subcontractors and employees across multiple sites, providing clear direction and addressing issues before they escalate. • Health and safety - Promoting and maintaining high health and safety standards through training, monitoring and proactive management. • Conflict management - Remaining neutral, addressing disagreements early and preventing team politics from affecting project delivery. • Performance reporting - Providing clear and accurate updates on progress, productivity, costs and client satisfaction. About You We are looking for someone who combines outstanding administrative ability with the confidence to lead people directly. You will be: • A strong and confident user of Microsoft Office, particularly Excel and Word. • Comfortable taking full ownership of reporting, record-keeping and project administration without requiring extensive support. • Experienced in managing and directing small teams of employees, subcontractors or both. • Confident giving clear instructions, setting expectations and holding people accountable. • Able to address conflict early, remain impartial and avoid being drawn into taking sides. • Experienced in managing multiple sites or external building maintenance works. A background in construction, facilities management or property would be beneficial, although it is not essential where strong administrative and leadership skills can be demonstrated. • Highly organised, with excellent project planning and time management skills. • An effective communicator who can engage confidently with site teams, clients and board-level stakeholders. • Commercially aware, ideally with experience valuing works for accounting purposes. Applications are also welcome from fast learners who are comfortable working with numbers and systems. • In possession of a full UK driving licence. What We Offer • £45,000 - £50,000 annual salary. • Discretionary bonus scheme. • Company commercial vehicle. • 25 days' holiday plus bank holidays, or time off in lieu where applicable. • Discretionary training and professional development opportunities. • The opportunity to join a business pioneering Building Maintenance Without Limits. If you are an organised, administratively confident leader who is ready to manage small teams and high-profile projects with genuine autonomy, apply today. Help Spectrum make London's buildings safer, fully compliant and visually outstanding. Application Privacy Notice We take your privacy seriously. During the recruitment process, you may be contacted by email, text message or telephone. Your personal data will be processed by our recruitment partner, RR Recruitment Revolution, on the basis of its legitimate interests in managing and fulfilling the recruitment process. Please refer to the Data Privacy Policy and Privacy Notice on the Recruitment Revolution website for further information.

This post is for a fixed period to cover a special Compliance Project to ensure the Council's property estate is fully compliant and any required remedials are completed which will enable the permanent Compliance Team to manage the estate effectively as business as usual once completed. This role is part of a specialist unit within the Facilities Management (FM) function but the project team will also be supported by two project specific Lawyers who will be responsible for reviewing all property agreements to identify where the Council holds responsibility for statutory compliance matters. The postholder's primary responsibility will be undertaking site inspections to ensure the Council is discharging its statutory compliance duties, identifying any areas where it is not and rectifying these with our third party contractors, as well as managing contractors to undertake any remedial action required, and then updating the compliance tracker accordingly. The postholder will also be involved in reviewing compliance certificates from contractors and identifying and actioning any remedials required. The postholder must have exceptional attention to detail, comprehensive knowledge of property related statutory compliance obligations, a suitable level of building pathology and M&E system knowledge to enable the postholder to identify what compliance works are required and relevant to each specific property, as well as project management skills to ensure contractors keep on top of work identified as being required. This post will form part of a specialist project team, and work in tandem with the Council's permanent Compliance Team who ensure the ongoing cyclical testing, documentation, and day to day operations are discharged. Please note that although the primary base for this role is the Council's main Civic Centre this position will require the postholder to spend significant time travelling to sites to undertake inspections across the Borough where public transport options are often limited. If you are interested in this role please send your updated CV in the first instance.

Compliance Officer Barking & Dagenham Reside Regeneration Ltd (B&D Reside) Location: Hybrid - Barking / Home Salary: Competitive, dependent on experience Recruiter: Goodman Masson Goodman Masson are delighted to be working in partnership with B&D Reside to recruit an experienced Compliance Officer to join their growing team. This is a fantastic opportunity for a detail-oriented compliance professional to play a key role in ensuring that B&D Reside continues to meet its regulatory, legislative and organisational obligations across its housing operations. Reporting to the Compliance Manager, you will be responsible for monitoring compliance performance, supporting audits and risk management activity, and helping to drive continuous improvement across the organisation. The Role As Compliance Officer, you will work closely with colleagues across the organisation to ensure that policies, procedures and operational practices remain compliant with relevant legislation and regulatory requirements. Your responsibilities will include: Monitoring compliance with housing regulations, legislation, health & safety requirements, safeguarding standards and data protection obligations. Keeping up to date with regulatory and legislative changes and supporting the organisation in responding proactively. Assisting with the development, implementation and review of compliance policies and procedures. Supporting the communication and embedding of policies and procedures across the organisation. Working with senior management to implement changes to operational practices where required. Supporting the identification, recording and reporting of compliance breaches and risks. Producing detailed compliance reports, including KPIs, trend analysis and risk assessments. Supporting audits and monitoring compliance performance across relevant services. Building strong relationships with internal teams including Operations, Health & Safety and Finance. Liaising with external stakeholders, including regulators and contractors, where required. Contributing to a strong culture of accountability, continuous improvement and regulatory compliance. About You We are looking for someone with experience in a compliance, legal or regulatory environment, ideally within social housing, housing management or property . You will be highly organised and analytical, with the ability to identify risks, interpret complex information and provide clear recommendations to stakeholders. You'll also need: Experience working within a compliance, regulatory or legal environment. Ideally, experience within social housing or property management. Excellent attention to detail and strong analytical skills. The ability to identify compliance risks and recommend practical solutions. Strong written and verbal communication skills. Confidence working with stakeholders at all levels, including senior management. Excellent organisational and time-management skills. The ability to manage multiple priorities and deadlines. A proactive approach, with the confidence to work independently and use your own initiative. Why B&D Reside? This is an excellent opportunity to join a growing organisation and take on a role where your work will have a genuine impact on the quality, governance and compliance of housing services. You will have the opportunity to work closely with senior stakeholders, contribute to the development of compliance processes and play an important role in maintaining high standards across the organisation. Interested? If you are an experienced compliance professional looking for your next opportunity within the social housing sector, we'd love to hear from you. Goodman Masson are managing this recruitment campaign on behalf of B&D Reside. Please apply now or contact Goodman Masson for a confidential discussion about the role.

As an Operations and Relationship Manager in Manchester, you'll ensure the smooth running of facilities management operations while building strong partnerships with key stakeholders. This role in the public sector is all about keeping things on track and fostering positive relationships to support the organisation's goals. Client Details We're partnering with a highly respected organisation responsible for managing a portfolio of healthcare and community-focused properties across the UK. They are seeking an Operations & Relationship Manager to play a pivotal role in ensuring their buildings remain safe, compliant, welcoming, and at the heart of the communities they serve Description Manage the operational performance of a portfolio of healthcare and community facilities. Conduct building inspections, health and safety reviews, audits, and compliance checks. Monitor hard and soft FM service delivery and drive continuous improvement. Lead tenant engagement activities and act as the first point of contact for building users. Organise and facilitate stakeholder meetings, inductions, and communication programmes. Support fire safety, water hygiene, PAT testing, and wider compliance obligations. Coordinate minor works, contractor activities, and operational project support. Drive customer satisfaction initiatives and manage feedback, complaints, and service improvements. Support sustainability programmes and environmental initiatives. Work with local groups and stakeholders to maximise community use and social value across the portfolio. Profile Experience within Facilities Management, Estates Management, Property Management, Building Management, or a similar operational environment. Strong customer service and stakeholder management skills. Knowledge of health and safety and property compliance requirements. Experience managing relationships with tenants, customers, contractors, or service providers. Excellent organisational and communication skills. A proactive, solutions-focused approach with the ability to manage multiple priorities. Confidence presenting information and leading meetings with stakeholders. Strong IT and administrative skills, including Microsoft Office and digital systems. Job Offer Join an organisation delivering essential infrastructure that supports local healthcare services. Enjoy a broad role with a mix of operational management, compliance, stakeholder engagement, and community-focused initiatives. Work within a collaborative and values-driven environment. Contribute to sustainability and social value programmes that make a real impact. Benefit from regional responsibility with exposure to a diverse property portfolio. Be part of an organisation committed to professional development and continuous improvement. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Are you passionate about conveyancing, helping customers get the most from their software and developing high-performing teams that understand the pressures faced by legal professionals? We're looking for an experienced Conveyancing Helpdesk Manager on an initial 12-month fixed term contract. You'll lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their day-to-day property transactions. That means our support team needs to understand not only the technology, but also the conveyancing workflows, terminology and pressures our clients work with. As our user base and product portfolio continue to grow, we're strengthening our support leadership to ensure client queries are handled effectively, customers receive clear and practical guidance, and feedback is used to continually improve our products and service. What you'll be doing In this role, you will: • Lead and develop the Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line with agreed service standards and customer expectations • Monitor support queues, contact trends and ageing queries, identifying opportunities to improve response quality, resolution consistency and the overall client experience • Support the team in resolving more complex client queries, using strong product knowledge and an understanding of conveyancing processes, customer workflows and legal terminology • Work closely with Product, Development, Customer Success and Sales Support teams to share customer insight, resolve recurring queries and improve software usability • Identify recurring questions, training gaps and usability issues, working with internal teams to improve guidance, knowledge content and product adoption • Use client feedback and support trends to recommend improvements to processes, product information and self-service resources • Support effective communication during service issues, ensuring customers are kept informed and reassured where their use of the software is affected • Provide stakeholders with clear operational updates and insight on support performance, customer themes and improvement activity What we're looking for Essential: • Proven experience leading a client support, helpdesk, operations or customer service team within a conveyancing, legal services, legal technology or property search environment • Extensive knowledge of the conveyancing process • Experience managing support queues, customer enquiries and service standards using a ticketing, CRM or helpdesk platform • Strong leadership and influencing skills, ideally gained in a conveyancing, legal operations or legal technology environment • Strong customer communication skills, with the ability to explain software guidance, conveyancing concepts and support updates clearly to both technical and non-technical users • Ability to build and maintain strong product and conveyancing process knowledge, translating this into practical support guidance for clients and coaching for the team • Ability to analyse support trends, customer feedback and contact drivers to improve the client experience • Experience improving support processes, knowledge content and team capability using operational data and client insight • A strong sense of ownership, with the ability to follow issues through to completion and work effectively to deadlines • A positive and resilient approach, with the ability to maintain high standards in a pressurised environment Desirable (but not essential): • Experience with a software service provider supporting legal, conveyancing or property search customers • Hands-on experience in residential or commercial conveyancing, legal case management, property searches or conveyancing support operations What success looks like • Customer Satisfaction (CSAT) • First Contact Resolution (FCR) • Call and email quality • SLA response performance • Repeat contact rate • Knowledge base contribution and usage • Client feedback themes Working Hours • Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed. Salary and Progression • Competitive salary, depending on your skills and experience • You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards • 25 days annual leave, plus bank holidays • Flexible working options, including hybrid working and flexitime after probation • Private health insurance, including dental, optical and hearing cashback • 24/7 health advice line and access to virtual GP appointments • In-house barista: enjoy freshly brewed drinks throughout the day • Office snacks, including fruit and refreshments • Regular team breakfasts and lunches • Recognition awards: £100 spot prizes for going above and beyond • "Work From Anywhere" weeks: work remotely from a location of your choice • Referral bonus: earn up to £2,000 for successful referrals • Regular social events including summer and Christmas parties, hikes, pub quizzes and more

Our client is a leading healthcare organisation responsible for delivering critical services across a network of operational sites. Their Estates & Facilities function are looking to add an experienced Estates & Facilities Manager to oversee the delivery of facilities, compliance and property services across a regional portfolio of sites. Your new role As Estates & Facilities Manager, you will be responsible for the effective delivery of Estates & Facilities services across several properties, ensuring safe, compliant and efficient working environments. Reporting to the Regional Estates & Facilities Manager, you will lead predominantly soft FM services, manage contractors and direct reports, oversee budgets and projects, and act as the key point of contact for site stakeholders. This is a varied leadership role combining operational facilities management, statutory compliance, project delivery, budget management and stakeholder engagement within a highly regulated environment. The role is temporary for c6 months Key responsibilities: Manage the delivery of Estates & Facilities services across multiple operational sites. Act as the primary point of contact for site stakeholders, customers and occupiers. Lead and manage facilities staff, contractors and specialist service providers. Oversee hard and soft FM services including maintenance, cleaning, security, reception, catering, waste and grounds maintenance. Ensure compliance with all statutory, regulatory, environmental and health & safety requirements. Manage planned preventative maintenance (PPM) and reactive maintenance programmes. Monitor contractor performance through service level agreements and key performance indicators. Prepare and manage operational budgets and authorise expenditure within delegated limits. Lead capital works, refurbishment and facilities improvement projects. Undertake risk assessments and manage permit-to-work systems. Maintain asset registers, statutory records and compliance documentation. Support business continuity planning and emergency response activities. Produce reports and provide specialist Estates & Facilities advice to senior stakeholders. Manage space planning, workplace changes and accommodation projects. Support internal and external audits, ensuring compliance with quality and regulatory standards. Liaise with landlords, local authorities, healthcare partners and regulatory bodies. Deputise for the Regional Estates & Facilities Manager when required. Participate in an on-call rota supporting regional facilities operations. What you'll need to succeed: Proven Facilities Management or Estates Management experience within a complex multi-site environment. Experience managing soft FM services. Experience from within a regulated healthcare environment would be preferable. Knowledge of using CAFM systems. Strong knowledge of statutory compliance, health & safety and building regulations. Experience managing contractors, suppliers and service delivery partners. Budget management and project delivery experience. Strong stakeholder management and customer service skills. Experience developing and monitoring SLAs, KPIs and service standards. Ability to manage multiple priorities across a regional property portfolio. Excellent communication, organisation and problem-solving skills. Experience within healthcare, NHS, laboratory, pharmaceutical or other regulated environments would be advantageous. IOSH, NEBOSH, IWFM or relevant Estates/Facilities qualifications would be beneficial. What you'll get in return Opportunity to manage a varied and complex regional property portfolio. Leadership role with significant responsibility and stakeholder engagement. Exposure to estates, facilities, compliance and project delivery activities. Ongoing professional development opportunities. Competitive Band 7 equivalent salary and benefits package. Opportunity to work within a highly respected healthcare organisation. Hours: 37.5 hours per week Location: Across Manchester and Liverpool sites, plus local satellite sites. Pay: £25.26 per hour (If through an umbrella company, pay would be £34.20) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk