Service Desk Coordinator / Scheduler Location: Stourbridge Salary: 28,500 per annum Job Type: Permanent, Full-time We are recruiting for a Service Desk Coordinator / Scheduler to join an established and successful facilities management business based in Stourbridge. This is an excellent opportunity for someone with experience in scheduling engineers, coordinating maintenance works or working within a busy service helpdesk. The role involves managing the day-to-day workload of field-based engineers, ensuring jobs are allocated efficiently, customers are kept updated and work is completed within agreed timescales. The Role Working closely with engineers, subcontractors and the wider service team, your responsibilities will include: Scheduling and dispatching engineers to planned and reactive maintenance jobs Logging breakdowns and allocating work to the appropriate engineers Coordinating planned preventative maintenance (PPM) and reactive works Monitoring job progress and ensuring SLA and KPI deadlines are met Raising purchase orders and arranging materials for engineers Liaising with suppliers and subcontractors to obtain quotations Preparing quotations and updating job records Keeping internal systems and customer portals up to date Communicating with engineers, subcontractors and colleagues to resolve scheduling issues Supporting the wider service desk with general administration and reporting Participating in a paid out-of-hours callout rota About You We are particularly interested in candidates who have experience working as a Service Desk Coordinator, Scheduler, Service Coordinator, Maintenance Coordinator, Helpdesk Coordinator or Engineer Planner. Ideally, you will have: Previous experience scheduling engineers, technicians or field-based service teams Experience coordinating reactive maintenance, service calls or planned works Strong organisational skills and the ability to manage multiple jobs simultaneously Good communication skills when dealing with engineers, subcontractors and customers Confidence using scheduling systems, job management software and Microsoft Office An understanding of working to service deadlines and customer expectations Experience within facilities management, building maintenance, HVAC, fire and security, mechanical and electrical services or a similar field service environment would be particularly relevant. Experience using Job Logic would be advantageous but is not essential. What's on Offer? Salary of 28,500 per annum Permanent position with an established business Additional payment for participation in the out-of-hours rota Varied role within a busy and supportive service team Opportunity to develop your experience within the facilities management sector If you have experience coordinating engineers or scheduling field service work and are looking for your next opportunity in Stourbridge, we'd be interested in hearing from you. Apply today with your CV for further information.
08/10/2026
Full time
Service Desk Coordinator / Scheduler Location: Stourbridge Salary: 28,500 per annum Job Type: Permanent, Full-time We are recruiting for a Service Desk Coordinator / Scheduler to join an established and successful facilities management business based in Stourbridge. This is an excellent opportunity for someone with experience in scheduling engineers, coordinating maintenance works or working within a busy service helpdesk. The role involves managing the day-to-day workload of field-based engineers, ensuring jobs are allocated efficiently, customers are kept updated and work is completed within agreed timescales. The Role Working closely with engineers, subcontractors and the wider service team, your responsibilities will include: Scheduling and dispatching engineers to planned and reactive maintenance jobs Logging breakdowns and allocating work to the appropriate engineers Coordinating planned preventative maintenance (PPM) and reactive works Monitoring job progress and ensuring SLA and KPI deadlines are met Raising purchase orders and arranging materials for engineers Liaising with suppliers and subcontractors to obtain quotations Preparing quotations and updating job records Keeping internal systems and customer portals up to date Communicating with engineers, subcontractors and colleagues to resolve scheduling issues Supporting the wider service desk with general administration and reporting Participating in a paid out-of-hours callout rota About You We are particularly interested in candidates who have experience working as a Service Desk Coordinator, Scheduler, Service Coordinator, Maintenance Coordinator, Helpdesk Coordinator or Engineer Planner. Ideally, you will have: Previous experience scheduling engineers, technicians or field-based service teams Experience coordinating reactive maintenance, service calls or planned works Strong organisational skills and the ability to manage multiple jobs simultaneously Good communication skills when dealing with engineers, subcontractors and customers Confidence using scheduling systems, job management software and Microsoft Office An understanding of working to service deadlines and customer expectations Experience within facilities management, building maintenance, HVAC, fire and security, mechanical and electrical services or a similar field service environment would be particularly relevant. Experience using Job Logic would be advantageous but is not essential. What's on Offer? Salary of 28,500 per annum Permanent position with an established business Additional payment for participation in the out-of-hours rota Varied role within a busy and supportive service team Opportunity to develop your experience within the facilities management sector If you have experience coordinating engineers or scheduling field service work and are looking for your next opportunity in Stourbridge, we'd be interested in hearing from you. Apply today with your CV for further information.
Facilities Management Coordinator Location: London Salary: 35,000- 40,000 per annum (depending on experience) About the Role We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service. Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation. Key Responsibilities Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works. Raise, allocate and monitor work orders through CAFM systems. Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved. Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders. Support the mobilisation of new contracts and properties where required. Maintain accurate records of statutory compliance, certification and maintenance documentation. Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date. Monitor health and safety compliance, including contractor RAMS and statutory inspections. Produce reports on maintenance performance, contractor KPIs and outstanding actions. Raise purchase orders, process invoices and assist with budget tracking. Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service. Provide administrative and operational support to the wider Facilities Management team. About You Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role. Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Experience using CAFM or property management systems. Good understanding of planned and reactive maintenance processes. Proficient in Microsoft Office, particularly Excel, Outlook and Word. Knowledge of health and safety and statutory compliance is desirable. A proactive, detail-oriented approach with excellent problem-solving skills. Benefits Salary of 35,000- 40,000 per annum. Company pension. Ongoing training and professional development. Opportunities for career progression. Collaborative and supportive team environment. Exposure to a diverse property portfolio.
08/10/2026
Full time
Facilities Management Coordinator Location: London Salary: 35,000- 40,000 per annum (depending on experience) About the Role We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service. Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation. Key Responsibilities Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works. Raise, allocate and monitor work orders through CAFM systems. Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved. Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders. Support the mobilisation of new contracts and properties where required. Maintain accurate records of statutory compliance, certification and maintenance documentation. Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date. Monitor health and safety compliance, including contractor RAMS and statutory inspections. Produce reports on maintenance performance, contractor KPIs and outstanding actions. Raise purchase orders, process invoices and assist with budget tracking. Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service. Provide administrative and operational support to the wider Facilities Management team. About You Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role. Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Experience using CAFM or property management systems. Good understanding of planned and reactive maintenance processes. Proficient in Microsoft Office, particularly Excel, Outlook and Word. Knowledge of health and safety and statutory compliance is desirable. A proactive, detail-oriented approach with excellent problem-solving skills. Benefits Salary of 35,000- 40,000 per annum. Company pension. Ongoing training and professional development. Opportunities for career progression. Collaborative and supportive team environment. Exposure to a diverse property portfolio.
acilities Administrator Location: Slough (Site-Based) Salary: 26,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm About the Role We are seeking a highly organised and proactive Facilities Administrator to join a busy on-site Facilities Management team in Slough. This is a varied and fast-paced role supporting the day-to-day operations of a commercial building, ensuring maintenance activities, compliance documentation and client communications are managed efficiently. The successful candidate will act as a key point of contact for engineers, contractors, clients and occupiers, helping to ensure the smooth running of the site. Key Responsibilities Provide administrative support to the Facilities and Engineering teams. Raise, manage and track reactive and planned maintenance requests through CAFM systems. Monitor and update Planned Preventative Maintenance (PPM) schedules. Maintain site compliance records and health & safety documentation. Coordinate contractor attendance, permits to work and access requirements. Respond to client and occupier queries via email and telephone. Produce reports, spreadsheets and contract documentation as required. Support the processing of purchase orders and invoices. Organise meetings and maintain accurate site records and filing systems. Assist with general office administration duties. Experience & Skills Required Previous experience in an Administrative, Facilities Administration, Helpdesk or Coordinator position. Experience within Facilities Management, Property, Building Services or Engineering environments would be advantageous. Strong organisational and time management skills. Excellent communication skills, both written and verbal. Proficient in Microsoft Office, including Word, Excel and Outlook. Experience using CAFM systems is desirable. Professional and customer-focused approach. Ability to prioritise workloads and meet deadlines. Benefits 20 days annual leave plus Bank Holidays. Additional 2 days holiday after 12 months' service, plus an additional day per year thereafter up to a maximum of 25 days. Employee Assistance Programme (EAP) available from the start of employment. Company pension scheme following qualifying period. Overtime opportunities paid where applicable. Private healthcare available following the qualifying period. Death in Service benefit after one year of employment. Company social events throughout the year. Long Service Award Scheme. Internal Referral Bonus Scheme. Ongoing training and career development opportunities. Apply Now This is an excellent opportunity for an organised and professional Administrator looking to build a long-term career within Facilities Management while working on a prestigious site in Slough. Applications are welcomed from candidates with strong administrative experience and a proactive approach to customer service and teamwork.
08/10/2026
Full time
acilities Administrator Location: Slough (Site-Based) Salary: 26,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm About the Role We are seeking a highly organised and proactive Facilities Administrator to join a busy on-site Facilities Management team in Slough. This is a varied and fast-paced role supporting the day-to-day operations of a commercial building, ensuring maintenance activities, compliance documentation and client communications are managed efficiently. The successful candidate will act as a key point of contact for engineers, contractors, clients and occupiers, helping to ensure the smooth running of the site. Key Responsibilities Provide administrative support to the Facilities and Engineering teams. Raise, manage and track reactive and planned maintenance requests through CAFM systems. Monitor and update Planned Preventative Maintenance (PPM) schedules. Maintain site compliance records and health & safety documentation. Coordinate contractor attendance, permits to work and access requirements. Respond to client and occupier queries via email and telephone. Produce reports, spreadsheets and contract documentation as required. Support the processing of purchase orders and invoices. Organise meetings and maintain accurate site records and filing systems. Assist with general office administration duties. Experience & Skills Required Previous experience in an Administrative, Facilities Administration, Helpdesk or Coordinator position. Experience within Facilities Management, Property, Building Services or Engineering environments would be advantageous. Strong organisational and time management skills. Excellent communication skills, both written and verbal. Proficient in Microsoft Office, including Word, Excel and Outlook. Experience using CAFM systems is desirable. Professional and customer-focused approach. Ability to prioritise workloads and meet deadlines. Benefits 20 days annual leave plus Bank Holidays. Additional 2 days holiday after 12 months' service, plus an additional day per year thereafter up to a maximum of 25 days. Employee Assistance Programme (EAP) available from the start of employment. Company pension scheme following qualifying period. Overtime opportunities paid where applicable. Private healthcare available following the qualifying period. Death in Service benefit after one year of employment. Company social events throughout the year. Long Service Award Scheme. Internal Referral Bonus Scheme. Ongoing training and career development opportunities. Apply Now This is an excellent opportunity for an organised and professional Administrator looking to build a long-term career within Facilities Management while working on a prestigious site in Slough. Applications are welcomed from candidates with strong administrative experience and a proactive approach to customer service and teamwork.
acilities Administrator Location: Slough (Site-Based) Salary: £26,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm About the Role We are seeking a highly organised and proactive Facilities Administrator to join a busy on-site Facilities Management team in Slough. This is a varied and fast-paced role supporting the day-to-day operations of a commercial building, ensuring maintenance activities, compliance documentation and client communications are managed efficiently. The successful candidate will act as a key point of contact for engineers, contractors, clients and occupiers, helping to ensure the smooth running of the site. Key Responsibilities Provide administrative support to the Facilities and Engineering teams. Raise, manage and track reactive and planned maintenance requests through CAFM systems. Monitor and update Planned Preventative Maintenance (PPM) schedules. Maintain site compliance records and health & safety documentation. Coordinate contractor attendance, permits to work and access requirements. Respond to client and occupier queries via email and telephone. Produce reports, spreadsheets and contract documentation as required. Support the processing of purchase orders and invoices. Organise meetings and maintain accurate site records and filing systems. Assist with general office administration duties. Experience & Skills Required Previous experience in an Administrative, Facilities Administration, Helpdesk or Coordinator position. Experience within Facilities Management, Property, Building Services or Engineering environments would be advantageous. Strong organisational and time management skills. Excellent communication skills, both written and verbal. Proficient in Microsoft Office, including Word, Excel and Outlook. Experience using CAFM systems is desirable. Professional and customer-focused approach. Ability to prioritise workloads and meet deadlines. Benefits 20 days annual leave plus Bank Holidays. Additional 2 days holiday after 12 months' service, plus an additional day per year thereafter up to a maximum of 25 days. Employee Assistance Programme (EAP) available from the start of employment. Company pension scheme following qualifying period. Overtime opportunities paid where applicable. Private healthcare available following the qualifying period. Death in Service benefit after one year of employment. Company social events throughout the year. Long Service Award Scheme. Internal Referral Bonus Scheme. Ongoing training and career development opportunities. Apply Now This is an excellent opportunity for an organised and professional Administrator looking to build a long-term career within Facilities Management while working on a prestigious site in Slough. Applications are welcomed from candidates with strong administrative experience and a proactive approach to customer service and teamwork.
07/10/2026
Full time
acilities Administrator Location: Slough (Site-Based) Salary: £26,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm About the Role We are seeking a highly organised and proactive Facilities Administrator to join a busy on-site Facilities Management team in Slough. This is a varied and fast-paced role supporting the day-to-day operations of a commercial building, ensuring maintenance activities, compliance documentation and client communications are managed efficiently. The successful candidate will act as a key point of contact for engineers, contractors, clients and occupiers, helping to ensure the smooth running of the site. Key Responsibilities Provide administrative support to the Facilities and Engineering teams. Raise, manage and track reactive and planned maintenance requests through CAFM systems. Monitor and update Planned Preventative Maintenance (PPM) schedules. Maintain site compliance records and health & safety documentation. Coordinate contractor attendance, permits to work and access requirements. Respond to client and occupier queries via email and telephone. Produce reports, spreadsheets and contract documentation as required. Support the processing of purchase orders and invoices. Organise meetings and maintain accurate site records and filing systems. Assist with general office administration duties. Experience & Skills Required Previous experience in an Administrative, Facilities Administration, Helpdesk or Coordinator position. Experience within Facilities Management, Property, Building Services or Engineering environments would be advantageous. Strong organisational and time management skills. Excellent communication skills, both written and verbal. Proficient in Microsoft Office, including Word, Excel and Outlook. Experience using CAFM systems is desirable. Professional and customer-focused approach. Ability to prioritise workloads and meet deadlines. Benefits 20 days annual leave plus Bank Holidays. Additional 2 days holiday after 12 months' service, plus an additional day per year thereafter up to a maximum of 25 days. Employee Assistance Programme (EAP) available from the start of employment. Company pension scheme following qualifying period. Overtime opportunities paid where applicable. Private healthcare available following the qualifying period. Death in Service benefit after one year of employment. Company social events throughout the year. Long Service Award Scheme. Internal Referral Bonus Scheme. Ongoing training and career development opportunities. Apply Now This is an excellent opportunity for an organised and professional Administrator looking to build a long-term career within Facilities Management while working on a prestigious site in Slough. Applications are welcomed from candidates with strong administrative experience and a proactive approach to customer service and teamwork.
Facilities Coordinator - 14 Month FTC £27,000-£30,000 depending on experience + Annual Bonus & Reviews Hemel Hempstead Monday-Friday Office Based Are you an organised, customer-focused coordinator with experience in Facilities Management, maintenance scheduling or a similar environment ? We're working with a growing and well-established business that is looking for a Facilities Coordinator to join their team on a 14-month fixed-term contract , supporting a new project focused on working with one of the largest and most recognisable companies in the world. This is a fantastic opportunity for someone who enjoys being at the heart of things - coordinating engineers, speaking with clients, keeping jobs moving and making sure everything is organised and completed properly. The company places a big emphasis on culture, teamwork and doing things the right way , so they're looking for someone who will fit into that environment just as much as someone with the right experience. Please note that the offices for this role are based in a part of Hemel Hempstead with no public transport routes, so you must be a driver and have daily access to a vehicle. What will you be doing? You'll be responsible for coordinating a busy range of maintenance and facilities activity, acting as the main point of contact between clients, engineers and subcontractors. Your day-to-day responsibilities will include: Coordinating reactive maintenance, planned preventative maintenance (PPM), inspections and other scheduled works. Scheduling engineers and subcontractors, arranging access and keeping clients updated throughout the process. Speaking with engineers daily to provide job information, answer queries and make sure work is progressing as it should. Monitoring outstanding jobs and chasing reports, job sheets, timesheets and other information through to completion. Keeping job, scheduling and service information accurate across a number of systems. Maintaining trackers and purchase order logs, supporting the accurate monitoring of works, costs and invoicing. Supporting the financial administration of contracts, including checking subcontractor invoices and ensuring costs are accurate. Maintaining client compliance documentation and supporting wider quality and compliance requirements. Working closely with Operations, Engineering, Compliance and Finance to make sure everything runs smoothly. Assisting with reports, client reviews, audits and operational updates. Visiting client sites regularly to build relationships and keep up to date with what is happening on site. Looking for ways to improve processes, systems and the overall customer experience. Don't worry if you haven't used all of the systems mentioned above - experience with scheduling systems or other facilities management software would be a big advantage, but we're more interested in someone who is organised, capable and picks things up quickly. What are we looking for? We're ideally looking for someone with some form of office-based experience . Anything relevant to Facilities Management, maintenance coordination or scheduling would be ideal, but character is of the utmost importance to this company and they can train on a lot of the job. You'll need to be: Highly organised with excellent attention to detail. Comfortable working at pace and managing multiple priorities. Confident communicating with clients, engineers and subcontractors. Naturally proactive - someone who sees something that needs doing and gets on with it. Customer-focused and keen to build strong working relationships. Comfortable using Microsoft Office, particularly Excel. Someone who enjoys being part of a team and contributes positively to the wider culture. Please note: This is an office-based role, so you'll need to be able to drive and have access to your own vehicle , as there will also be visits to client sites. What's on offer? £27,000-£30,000 salary, depending on experience 14-month fixed-term contract Discretionary annual bonus Full annual performance appraisal Monday-Thursday: 8:30am-5:00pm - early finish on Fridays Office-based role with regular client site visits Opportunity to work closely with a major aviation client A genuinely collaborative and culture-focused working environment The chance to develop your Facilities Management and coordination experience within an established business Think Specialist Recruitment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
07/10/2026
Full time
Facilities Coordinator - 14 Month FTC £27,000-£30,000 depending on experience + Annual Bonus & Reviews Hemel Hempstead Monday-Friday Office Based Are you an organised, customer-focused coordinator with experience in Facilities Management, maintenance scheduling or a similar environment ? We're working with a growing and well-established business that is looking for a Facilities Coordinator to join their team on a 14-month fixed-term contract , supporting a new project focused on working with one of the largest and most recognisable companies in the world. This is a fantastic opportunity for someone who enjoys being at the heart of things - coordinating engineers, speaking with clients, keeping jobs moving and making sure everything is organised and completed properly. The company places a big emphasis on culture, teamwork and doing things the right way , so they're looking for someone who will fit into that environment just as much as someone with the right experience. Please note that the offices for this role are based in a part of Hemel Hempstead with no public transport routes, so you must be a driver and have daily access to a vehicle. What will you be doing? You'll be responsible for coordinating a busy range of maintenance and facilities activity, acting as the main point of contact between clients, engineers and subcontractors. Your day-to-day responsibilities will include: Coordinating reactive maintenance, planned preventative maintenance (PPM), inspections and other scheduled works. Scheduling engineers and subcontractors, arranging access and keeping clients updated throughout the process. Speaking with engineers daily to provide job information, answer queries and make sure work is progressing as it should. Monitoring outstanding jobs and chasing reports, job sheets, timesheets and other information through to completion. Keeping job, scheduling and service information accurate across a number of systems. Maintaining trackers and purchase order logs, supporting the accurate monitoring of works, costs and invoicing. Supporting the financial administration of contracts, including checking subcontractor invoices and ensuring costs are accurate. Maintaining client compliance documentation and supporting wider quality and compliance requirements. Working closely with Operations, Engineering, Compliance and Finance to make sure everything runs smoothly. Assisting with reports, client reviews, audits and operational updates. Visiting client sites regularly to build relationships and keep up to date with what is happening on site. Looking for ways to improve processes, systems and the overall customer experience. Don't worry if you haven't used all of the systems mentioned above - experience with scheduling systems or other facilities management software would be a big advantage, but we're more interested in someone who is organised, capable and picks things up quickly. What are we looking for? We're ideally looking for someone with some form of office-based experience . Anything relevant to Facilities Management, maintenance coordination or scheduling would be ideal, but character is of the utmost importance to this company and they can train on a lot of the job. You'll need to be: Highly organised with excellent attention to detail. Comfortable working at pace and managing multiple priorities. Confident communicating with clients, engineers and subcontractors. Naturally proactive - someone who sees something that needs doing and gets on with it. Customer-focused and keen to build strong working relationships. Comfortable using Microsoft Office, particularly Excel. Someone who enjoys being part of a team and contributes positively to the wider culture. Please note: This is an office-based role, so you'll need to be able to drive and have access to your own vehicle , as there will also be visits to client sites. What's on offer? £27,000-£30,000 salary, depending on experience 14-month fixed-term contract Discretionary annual bonus Full annual performance appraisal Monday-Thursday: 8:30am-5:00pm - early finish on Fridays Office-based role with regular client site visits Opportunity to work closely with a major aviation client A genuinely collaborative and culture-focused working environment The chance to develop your Facilities Management and coordination experience within an established business Think Specialist Recruitment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Facilities Coordinator - 14 Month FTC 27,000- 30,000 depending on experience + Annual Bonus & Reviews Hemel Hempstead Monday-Friday Office Based Are you an organised, customer-focused coordinator with experience in Facilities Management, maintenance scheduling or a similar environment ? We're working with a growing and well-established business that is looking for a Facilities Coordinator to join their team on a 14-month fixed-term contract , supporting a new project focused on working with one of the largest and most recognisable companies in the world. This is a fantastic opportunity for someone who enjoys being at the heart of things - coordinating engineers, speaking with clients, keeping jobs moving and making sure everything is organised and completed properly. The company places a big emphasis on culture, teamwork and doing things the right way , so they're looking for someone who will fit into that environment just as much as someone with the right experience. Please note that the offices for this role are based in a part of Hemel Hempstead with no public transport routes, so you must be a driver and have daily access to a vehicle. What will you be doing? You'll be responsible for coordinating a busy range of maintenance and facilities activity, acting as the main point of contact between clients, engineers and subcontractors. Your day-to-day responsibilities will include: Coordinating reactive maintenance, planned preventative maintenance (PPM), inspections and other scheduled works. Scheduling engineers and subcontractors, arranging access and keeping clients updated throughout the process. Speaking with engineers daily to provide job information, answer queries and make sure work is progressing as it should. Monitoring outstanding jobs and chasing reports, job sheets, timesheets and other information through to completion. Keeping job, scheduling and service information accurate across a number of systems. Maintaining trackers and purchase order logs, supporting the accurate monitoring of works, costs and invoicing. Supporting the financial administration of contracts, including checking subcontractor invoices and ensuring costs are accurate. Maintaining client compliance documentation and supporting wider quality and compliance requirements. Working closely with Operations, Engineering, Compliance and Finance to make sure everything runs smoothly. Assisting with reports, client reviews, audits and operational updates. Visiting client sites regularly to build relationships and keep up to date with what is happening on site. Looking for ways to improve processes, systems and the overall customer experience. Don't worry if you haven't used all of the systems mentioned above - experience with scheduling systems or other facilities management software would be a big advantage, but we're more interested in someone who is organised, capable and picks things up quickly. What are we looking for? We're ideally looking for someone with some form of office-based experience . Anything relevant to Facilities Management, maintenance coordination or scheduling would be ideal, but character is of the utmost importance to this company and they can train on a lot of the job. You'll need to be: Highly organised with excellent attention to detail. Comfortable working at pace and managing multiple priorities. Confident communicating with clients, engineers and subcontractors. Naturally proactive - someone who sees something that needs doing and gets on with it. Customer-focused and keen to build strong working relationships. Comfortable using Microsoft Office, particularly Excel. Someone who enjoys being part of a team and contributes positively to the wider culture. Please note: This is an office-based role, so you'll need to be able to drive and have access to your own vehicle , as there will also be visits to client sites. What's on offer? 27,000- 30,000 salary, depending on experience 14-month fixed-term contract Discretionary annual bonus Full annual performance appraisal Monday-Thursday: 8:30am-5:00pm - early finish on Fridays Office-based role with regular client site visits Opportunity to work closely with a major aviation client A genuinely collaborative and culture-focused working environment The chance to develop your Facilities Management and coordination experience within an established business Think Specialist Recruitment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
06/10/2026
Contract
Facilities Coordinator - 14 Month FTC 27,000- 30,000 depending on experience + Annual Bonus & Reviews Hemel Hempstead Monday-Friday Office Based Are you an organised, customer-focused coordinator with experience in Facilities Management, maintenance scheduling or a similar environment ? We're working with a growing and well-established business that is looking for a Facilities Coordinator to join their team on a 14-month fixed-term contract , supporting a new project focused on working with one of the largest and most recognisable companies in the world. This is a fantastic opportunity for someone who enjoys being at the heart of things - coordinating engineers, speaking with clients, keeping jobs moving and making sure everything is organised and completed properly. The company places a big emphasis on culture, teamwork and doing things the right way , so they're looking for someone who will fit into that environment just as much as someone with the right experience. Please note that the offices for this role are based in a part of Hemel Hempstead with no public transport routes, so you must be a driver and have daily access to a vehicle. What will you be doing? You'll be responsible for coordinating a busy range of maintenance and facilities activity, acting as the main point of contact between clients, engineers and subcontractors. Your day-to-day responsibilities will include: Coordinating reactive maintenance, planned preventative maintenance (PPM), inspections and other scheduled works. Scheduling engineers and subcontractors, arranging access and keeping clients updated throughout the process. Speaking with engineers daily to provide job information, answer queries and make sure work is progressing as it should. Monitoring outstanding jobs and chasing reports, job sheets, timesheets and other information through to completion. Keeping job, scheduling and service information accurate across a number of systems. Maintaining trackers and purchase order logs, supporting the accurate monitoring of works, costs and invoicing. Supporting the financial administration of contracts, including checking subcontractor invoices and ensuring costs are accurate. Maintaining client compliance documentation and supporting wider quality and compliance requirements. Working closely with Operations, Engineering, Compliance and Finance to make sure everything runs smoothly. Assisting with reports, client reviews, audits and operational updates. Visiting client sites regularly to build relationships and keep up to date with what is happening on site. Looking for ways to improve processes, systems and the overall customer experience. Don't worry if you haven't used all of the systems mentioned above - experience with scheduling systems or other facilities management software would be a big advantage, but we're more interested in someone who is organised, capable and picks things up quickly. What are we looking for? We're ideally looking for someone with some form of office-based experience . Anything relevant to Facilities Management, maintenance coordination or scheduling would be ideal, but character is of the utmost importance to this company and they can train on a lot of the job. You'll need to be: Highly organised with excellent attention to detail. Comfortable working at pace and managing multiple priorities. Confident communicating with clients, engineers and subcontractors. Naturally proactive - someone who sees something that needs doing and gets on with it. Customer-focused and keen to build strong working relationships. Comfortable using Microsoft Office, particularly Excel. Someone who enjoys being part of a team and contributes positively to the wider culture. Please note: This is an office-based role, so you'll need to be able to drive and have access to your own vehicle , as there will also be visits to client sites. What's on offer? 27,000- 30,000 salary, depending on experience 14-month fixed-term contract Discretionary annual bonus Full annual performance appraisal Monday-Thursday: 8:30am-5:00pm - early finish on Fridays Office-based role with regular client site visits Opportunity to work closely with a major aviation client A genuinely collaborative and culture-focused working environment The chance to develop your Facilities Management and coordination experience within an established business Think Specialist Recruitment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Michael Taylor Search & Selection
Billericay, Essex
An established facilities management and building services business based in Billericay, Essex is looking for a Helpdesk Coordinator to join its FM team. The role will work as part of the team but must demonstrate an ability to work on own initiative and the ability to take ownership of a system. The role will also be responsible for answering and forwarding general reception phone calls, screening phone calls, and providing general help desk administrative support. Roles and Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Report back to clients and contract staff on job progress and close out. Compile small work quotations where necessary Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately. Provide accurate information to clients about the business. Invoicing of FM invoices as required Provide admin support to FM Managers Additional Responsibilities: Manage and coordinate labour resources effectively. Set up job files with relevant information and handle general project admin. Assist with FM queries or conflicts that may arise. Organise and book site visits. Responsible for booking in staff and vehicles at multiple buildings. Work closely with other departments and teams to ensure project success. The ideal candidate will have previous experience within facilities management, construction, maintenance or a similar environment. You will be highly organised, confident dealing with clients and operational teams and able to manage multiple priorities at once. Strong communication skills, good IT knowledge including Word and Excel, and a proactive, can do approach are essential.
29/09/2026
Full time
An established facilities management and building services business based in Billericay, Essex is looking for a Helpdesk Coordinator to join its FM team. The role will work as part of the team but must demonstrate an ability to work on own initiative and the ability to take ownership of a system. The role will also be responsible for answering and forwarding general reception phone calls, screening phone calls, and providing general help desk administrative support. Roles and Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Report back to clients and contract staff on job progress and close out. Compile small work quotations where necessary Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately. Provide accurate information to clients about the business. Invoicing of FM invoices as required Provide admin support to FM Managers Additional Responsibilities: Manage and coordinate labour resources effectively. Set up job files with relevant information and handle general project admin. Assist with FM queries or conflicts that may arise. Organise and book site visits. Responsible for booking in staff and vehicles at multiple buildings. Work closely with other departments and teams to ensure project success. The ideal candidate will have previous experience within facilities management, construction, maintenance or a similar environment. You will be highly organised, confident dealing with clients and operational teams and able to manage multiple priorities at once. Strong communication skills, good IT knowledge including Word and Excel, and a proactive, can do approach are essential.
Helpdesk Coordinator - Facilities Management Based In Hagley £28,500 rising to £29,500 after probationary period Basic overview of duties To report directly to Helpdesk Manager on a day-to-day basis. Actively seek ways to improve overall efficiency of service helpdesk functions. To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors. Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard. To actively seek new third-party sub-contractor within region that fall within the guidelines of the company s rate structure. Continue to seek ways to help the company to become more profitable. Primary Job Functions Logging reactive breakdowns onto system. Assigning/despatching PPM, reactive breakdowns and quoted works to engineers. Raising purchase orders for engineering employees and third-party sub-contractors. Ordering and chasing materials required for assigned works, and update system Chasing quotes from wholesalers and third-party sub-contractors and update system. Ensuring PPM/reactive works are meeting SLA/KPI deadlines and First-Fix expectations in timely fashion. Producing quotations. Compiling weekly analytical reports as required. Updating Job Logic system, and customer portals Covering OOH callout on rota basis. Secondary Job Functions General office/reception duties such as answering the phones, Email, scanning, etc. Assisting with covering other colleagues whilst on holiday/sickness.
28/09/2026
Full time
Helpdesk Coordinator - Facilities Management Based In Hagley £28,500 rising to £29,500 after probationary period Basic overview of duties To report directly to Helpdesk Manager on a day-to-day basis. Actively seek ways to improve overall efficiency of service helpdesk functions. To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors. Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard. To actively seek new third-party sub-contractor within region that fall within the guidelines of the company s rate structure. Continue to seek ways to help the company to become more profitable. Primary Job Functions Logging reactive breakdowns onto system. Assigning/despatching PPM, reactive breakdowns and quoted works to engineers. Raising purchase orders for engineering employees and third-party sub-contractors. Ordering and chasing materials required for assigned works, and update system Chasing quotes from wholesalers and third-party sub-contractors and update system. Ensuring PPM/reactive works are meeting SLA/KPI deadlines and First-Fix expectations in timely fashion. Producing quotations. Compiling weekly analytical reports as required. Updating Job Logic system, and customer portals Covering OOH callout on rota basis. Secondary Job Functions General office/reception duties such as answering the phones, Email, scanning, etc. Assisting with covering other colleagues whilst on holiday/sickness.
