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operations manager social housing planned works
Daniel Owen Ltd
Site Manager - Retrofit
Daniel Owen Ltd City, Swindon
Job Title: Site Manager - Internal Works (Social Housing) Location: Swindon Area Working Hours: 08:00 - 18:00 Employment Type: Full-Time About the Opportunity An established and reputable main contractor operating within the social housing sector is looking to appoint an experienced Site Manager (Internal Works) to support a growing portfolio of refurbishment and retrofit projects in the Swindon area. This is a fantastic opportunity to join a forward-thinking business with a strong pipeline of secured work, delivering high-quality internal refurbishment schemes across occupied and void residential properties. The Role Reporting to the Contracts Manager, you will take full operational responsibility for internal works across social housing schemes. Key Responsibilities: Overseeing day-to-day site operations Managing subcontractors and direct labour Ensuring strict adherence to Health & Safety regulations Coordinating works within occupied and void properties Monitoring programme delivery and quality standards Liaising with tenants, housing officers, and client representatives Maintaining accurate site records and compliance documentation Experience delivering retrofit or energy efficiency projects would be highly advantageous. Essential Requirements SMSTS Asbestos Awareness (UKATA or IATP) Gold CSCS Card or above Clean Driving Licence Basic DBS Desirable CIH Certificate in Managing Housing Maintenance IOSH Managing Safely Experience within retrofit or planned maintenance schemes The Ideal Candidate Proven experience managing internal works within social housing Comfortable working in occupied properties Strong communication and resident liaison skills Organised, proactive, and solutions-focused Solid understanding of compliance and H&S legislation What's on Offer Competitive salary (DOE) Long-term secured workstream Supportive management structure Opportunity to join a growing and stable contractor If you are an experienced Site Manager seeking your next opportunity within the social housing sector, Apply now!
18/02/2026
Seasonal
Job Title: Site Manager - Internal Works (Social Housing) Location: Swindon Area Working Hours: 08:00 - 18:00 Employment Type: Full-Time About the Opportunity An established and reputable main contractor operating within the social housing sector is looking to appoint an experienced Site Manager (Internal Works) to support a growing portfolio of refurbishment and retrofit projects in the Swindon area. This is a fantastic opportunity to join a forward-thinking business with a strong pipeline of secured work, delivering high-quality internal refurbishment schemes across occupied and void residential properties. The Role Reporting to the Contracts Manager, you will take full operational responsibility for internal works across social housing schemes. Key Responsibilities: Overseeing day-to-day site operations Managing subcontractors and direct labour Ensuring strict adherence to Health & Safety regulations Coordinating works within occupied and void properties Monitoring programme delivery and quality standards Liaising with tenants, housing officers, and client representatives Maintaining accurate site records and compliance documentation Experience delivering retrofit or energy efficiency projects would be highly advantageous. Essential Requirements SMSTS Asbestos Awareness (UKATA or IATP) Gold CSCS Card or above Clean Driving Licence Basic DBS Desirable CIH Certificate in Managing Housing Maintenance IOSH Managing Safely Experience within retrofit or planned maintenance schemes The Ideal Candidate Proven experience managing internal works within social housing Comfortable working in occupied properties Strong communication and resident liaison skills Organised, proactive, and solutions-focused Solid understanding of compliance and H&S legislation What's on Offer Competitive salary (DOE) Long-term secured workstream Supportive management structure Opportunity to join a growing and stable contractor If you are an experienced Site Manager seeking your next opportunity within the social housing sector, Apply now!
Axis CLC
Operations Support Administrator
Axis CLC Cottesmore, Leicestershire
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC Contractors Ltd is seeking a proactive and motivated administrator to join our Operations Support Team based in our Cottermore office, working within our MOD contract to help facilitate the maintenance of Military Housing Stock. The Role As part of our Operations Support Team , you will play a key role in ensuring maintenance tasks are efficiently managed from start to finish. This includes programming tasks to engineers, monitoring progress, reporting on outcomes, and ensuring all works are completed in line with contractual delivery timescales, internal processes, and Health & Safety requirements. In addition, you will provide general administrative support to the Response Manager and contribute to the smooth running of the contract. Key Responsibilities: Schedule and allocate tasks to engineers in line with contract timeframes. Track and report on job progress to ensure timely and compliant completion. Communicate effectively with internal teams, clients, and property occupants. Maintain accurate records and documentation. Support the Response Manager with ad hoc administrative duties. Ensure Health & Safety provisions are followed throughout all operations. About You: Professional and confident communicator, both verbally and in writing. Able to liaise effectively across all levels of the business and with external stakeholders. Self-motivated, organized, and able to work independently. A strong team player who contributes positively to a collaborative work environment. Flexible and reliable, willing to extend working hours when necessary to meet deadlines. What We Offer: Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Monday to Friday 8am till 4.30pm Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
18/02/2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC Contractors Ltd is seeking a proactive and motivated administrator to join our Operations Support Team based in our Cottermore office, working within our MOD contract to help facilitate the maintenance of Military Housing Stock. The Role As part of our Operations Support Team , you will play a key role in ensuring maintenance tasks are efficiently managed from start to finish. This includes programming tasks to engineers, monitoring progress, reporting on outcomes, and ensuring all works are completed in line with contractual delivery timescales, internal processes, and Health & Safety requirements. In addition, you will provide general administrative support to the Response Manager and contribute to the smooth running of the contract. Key Responsibilities: Schedule and allocate tasks to engineers in line with contract timeframes. Track and report on job progress to ensure timely and compliant completion. Communicate effectively with internal teams, clients, and property occupants. Maintain accurate records and documentation. Support the Response Manager with ad hoc administrative duties. Ensure Health & Safety provisions are followed throughout all operations. About You: Professional and confident communicator, both verbally and in writing. Able to liaise effectively across all levels of the business and with external stakeholders. Self-motivated, organized, and able to work independently. A strong team player who contributes positively to a collaborative work environment. Flexible and reliable, willing to extend working hours when necessary to meet deadlines. What We Offer: Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Monday to Friday 8am till 4.30pm Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Senior Site Manager
Daniel Owen Ltd.
Senior Site Manager Location: Essex Type: Temporary, Full Time (potential for ongoing or perm) About the Role We're seeking an experienced Senior Site Manager to lead a key social housing project in Basildon. This is a temporary, full time role, offering the opportunity to make a real difference to the local community by overseeing vital social housing works. You'll be responsible for managing site operations, ensuring projects are completed safely, on time, and to budget, all while delivering high quality results that improve the lives of local residents. Key Responsibilities Lead and manage day to day site operations, ensuring works are completed safely, on time, and within budget. Supervise engineers and subcontractors, addressing technical issues and performance management. Ensure compliance with health and safety standards and company policies. Maintain strong relationships with clients, stakeholders, and residents. Monitor productivity, quality, and safety on site, ensuring all targets are met. Collaborate with the commercial team to manage project costs and budgets. About You You're a proven Senior Site Manager with a passion for social housing and a track record in delivering projects to a high standard. You thrive in a leadership role, motivating teams and managing budgets while maintaining a strong focus on health and safety. Your knowledge of SHDF retrofit works and planned maintenance will be key to your success. Essential Qualifications NVQ Level 6 in Construction or Management. CSCS Card (Black - Senior Site Manager category). IOSH Managing Safely. Experience with temporary works procedures. Why You Should Apply Impactful Work: Play a key role in delivering important social housing projects that improve the quality of living for residents. Community Focus: Work on projects that have a direct and positive impact on local communities, helping to create lasting legacies. Supportive Environment: Join a team that values people, promotes innovation, and encourages professional growth and development. Competitive Package: Enjoy a competitive salary and the potential for future opportunities with an established name in the sector. If you're ready to take on a rewarding challenge and make an impact, apply now with your CV. We look forward to hearing from you!
18/02/2026
Full time
Senior Site Manager Location: Essex Type: Temporary, Full Time (potential for ongoing or perm) About the Role We're seeking an experienced Senior Site Manager to lead a key social housing project in Basildon. This is a temporary, full time role, offering the opportunity to make a real difference to the local community by overseeing vital social housing works. You'll be responsible for managing site operations, ensuring projects are completed safely, on time, and to budget, all while delivering high quality results that improve the lives of local residents. Key Responsibilities Lead and manage day to day site operations, ensuring works are completed safely, on time, and within budget. Supervise engineers and subcontractors, addressing technical issues and performance management. Ensure compliance with health and safety standards and company policies. Maintain strong relationships with clients, stakeholders, and residents. Monitor productivity, quality, and safety on site, ensuring all targets are met. Collaborate with the commercial team to manage project costs and budgets. About You You're a proven Senior Site Manager with a passion for social housing and a track record in delivering projects to a high standard. You thrive in a leadership role, motivating teams and managing budgets while maintaining a strong focus on health and safety. Your knowledge of SHDF retrofit works and planned maintenance will be key to your success. Essential Qualifications NVQ Level 6 in Construction or Management. CSCS Card (Black - Senior Site Manager category). IOSH Managing Safely. Experience with temporary works procedures. Why You Should Apply Impactful Work: Play a key role in delivering important social housing projects that improve the quality of living for residents. Community Focus: Work on projects that have a direct and positive impact on local communities, helping to create lasting legacies. Supportive Environment: Join a team that values people, promotes innovation, and encourages professional growth and development. Competitive Package: Enjoy a competitive salary and the potential for future opportunities with an established name in the sector. If you're ready to take on a rewarding challenge and make an impact, apply now with your CV. We look forward to hearing from you!
Daniel Owen Ltd
Senior Site Manager
Daniel Owen Ltd
Senior Site Manager Location: Essex Type: Temporary, Full Time (potential for ongoing or perm) About the Role: We're seeking an experienced Senior Site Manager to lead a key social housing project in Basildon. This is a temporary, full-time role, offering the opportunity to make a real difference to the local community by overseeing vital social housing works. You'll be responsible for managing site operations, ensuring projects are completed safely, on time, and to budget, all while delivering high-quality results that improve the lives of local residents. Key Responsibilities: Lead and manage day-to-day site operations, ensuring works are completed safely, on time, and within budget. Supervise engineers and subcontractors, addressing technical issues and performance management. Ensure compliance with health and safety standards and company policies. Maintain strong relationships with clients, stakeholders, and residents. Monitor productivity, quality, and safety on-site, ensuring all targets are met. Collaborate with the commercial team to manage project costs and budgets. About You: You're a proven Senior Site Manager with a passion for social housing and a track record in delivering projects to a high standard. You thrive in a leadership role, motivating teams and managing budgets while maintaining a strong focus on health and safety. Your knowledge of SHDF retrofit works and planned maintenance will be key to your success. Essential Qualifications: NVQ Level 6 in Construction or Management. CSCS Card (Black - Senior Site Manager category). IOSH Managing Safely. Experience with temporary works procedures. Why You Should Apply: Impactful Work: Play a key role in delivering important social housing projects that improve the quality of living for residents. Community Focus: Work on projects that have a direct and positive impact on local communities, helping to create lasting legacies. Supportive Environment: Join a team that values people, promotes innovation, and encourages professional growth and development. Competitive Package: Enjoy a competitive salary and the potential for future opportunities with an established name in the sector. If you're ready to take on a rewarding challenge and make an impact, apply now with your CV. We look forward to hearing from you!
17/02/2026
Seasonal
Senior Site Manager Location: Essex Type: Temporary, Full Time (potential for ongoing or perm) About the Role: We're seeking an experienced Senior Site Manager to lead a key social housing project in Basildon. This is a temporary, full-time role, offering the opportunity to make a real difference to the local community by overseeing vital social housing works. You'll be responsible for managing site operations, ensuring projects are completed safely, on time, and to budget, all while delivering high-quality results that improve the lives of local residents. Key Responsibilities: Lead and manage day-to-day site operations, ensuring works are completed safely, on time, and within budget. Supervise engineers and subcontractors, addressing technical issues and performance management. Ensure compliance with health and safety standards and company policies. Maintain strong relationships with clients, stakeholders, and residents. Monitor productivity, quality, and safety on-site, ensuring all targets are met. Collaborate with the commercial team to manage project costs and budgets. About You: You're a proven Senior Site Manager with a passion for social housing and a track record in delivering projects to a high standard. You thrive in a leadership role, motivating teams and managing budgets while maintaining a strong focus on health and safety. Your knowledge of SHDF retrofit works and planned maintenance will be key to your success. Essential Qualifications: NVQ Level 6 in Construction or Management. CSCS Card (Black - Senior Site Manager category). IOSH Managing Safely. Experience with temporary works procedures. Why You Should Apply: Impactful Work: Play a key role in delivering important social housing projects that improve the quality of living for residents. Community Focus: Work on projects that have a direct and positive impact on local communities, helping to create lasting legacies. Supportive Environment: Join a team that values people, promotes innovation, and encourages professional growth and development. Competitive Package: Enjoy a competitive salary and the potential for future opportunities with an established name in the sector. If you're ready to take on a rewarding challenge and make an impact, apply now with your CV. We look forward to hearing from you!
Howells Solutions Limited
Operations Manager - Social Housing Planned Works
Howells Solutions Limited Hemel Hempstead, Hertfordshire
Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
14/02/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
Velocity Recruitment
Site Manager
Velocity Recruitment Ealing, London
Site Manager - SHDF works Location - Ealing Client - London Borough of Ealing Salary - Up to £65k + package Scope of works - SHDF - window/door replacements, EWI and IWI on scattered properties (1 mile from each other) Role We are working exclusively with a well known Planned Maintenance company. Together we are looking for a dynamic and motivated Site Manager. As Site Manager, you will take full responsibility for the day-to-day management of site operations across occupied social housing properties. You will be delivering works under the Social Housing Decarbonisation Fund (SHDF), ensuring projects are completed safely, on time, within budget, and to the highest quality standards. Key Responsibilities Manage site teams, subcontractors, and suppliers Oversee health & safety compliance and site documentation Ensure works are delivered in line with programme and budget Maintain excellent client relationships and attend progress meetings Coordinate works within occupied properties, ensuring minimal disruption to residents Monitor quality control and ensure compliance with PAS 2030/2035 standards (where applicable) Report progress to senior management Requirements Proven experience as a Site Manager within social housing/property services Strong background in retrofit, SHDF, EWI/IWI, and window/door replacement projects Experience working within occupied properties SMSTS, CSCS (Black/Gold), First Aid at Work Strong leadership and communication skills Full UK driving licence / Own car Package Salary up to £65,000 Car allowance + fuel card Pension scheme Career progression within a growing, reputable contractor
13/02/2026
Full time
Site Manager - SHDF works Location - Ealing Client - London Borough of Ealing Salary - Up to £65k + package Scope of works - SHDF - window/door replacements, EWI and IWI on scattered properties (1 mile from each other) Role We are working exclusively with a well known Planned Maintenance company. Together we are looking for a dynamic and motivated Site Manager. As Site Manager, you will take full responsibility for the day-to-day management of site operations across occupied social housing properties. You will be delivering works under the Social Housing Decarbonisation Fund (SHDF), ensuring projects are completed safely, on time, within budget, and to the highest quality standards. Key Responsibilities Manage site teams, subcontractors, and suppliers Oversee health & safety compliance and site documentation Ensure works are delivered in line with programme and budget Maintain excellent client relationships and attend progress meetings Coordinate works within occupied properties, ensuring minimal disruption to residents Monitor quality control and ensure compliance with PAS 2030/2035 standards (where applicable) Report progress to senior management Requirements Proven experience as a Site Manager within social housing/property services Strong background in retrofit, SHDF, EWI/IWI, and window/door replacement projects Experience working within occupied properties SMSTS, CSCS (Black/Gold), First Aid at Work Strong leadership and communication skills Full UK driving licence / Own car Package Salary up to £65,000 Car allowance + fuel card Pension scheme Career progression within a growing, reputable contractor
Hays
Site Manager (Bradford)
Hays Bradford, Yorkshire
Social Housing Site Manager, Housing Upgrade scheme in Bradford, Possible Temporary to Permanent. Your new company The CompanyWe're working with a well established main contractor delivering long term frameworks and upgrade programmes across the social housing sector. With a strong presence across Yorkshire, they are now looking to appoint an experienced Site Manager to lead a flagship housing upgrade scheme in Bradford. Your new role The RoleAs Site Manager, you will take full responsibility for day to day site operations on a live housing refurbishment and upgrade project, ensuring works are delivered safely, efficiently, and to a high standard. The scheme includes a mix of external works, internal upgrades, energy efficiency improvements and decarbonisation elements. You'll oversee subcontractors, manage residents' expectations, and coordinate trades to ensure smooth delivery and minimal disruption. Key Responsibilities: Manage daily site activities on a live occupied housing upgrade scheme. Ensure works are delivered to programme, quality standards and H&S requirements. Coordinate subcontractors and monitor progress. Undertake site inspections, toolbox talks and RAMS reviews. Work closely with Resident Liaison Officers to minimise disruption and maintain strong tenant relationships. Report progress to the Project Manager and wider delivery team. Ensure compliance with social housing standards and client KPIs. Drive a positive culture around safety, quality and customer satisfaction. What you'll need to succeed About You: Proven experience as a Site Manager delivering social housing refurbishment or upgrade projects. Strong knowledge of planned works, EWI, internal upgrades, or retrofit schemes. Experienced working on projects within occupied properties. Excellent communication skills and the ability to engage with residents and local stakeholders. Strong understanding of H&S legislation and compliance. SMSTS, CSCS and First Aid certifications. What you'll get in return What's on Offer: Competitive hourly salary which is paid weekly, the opportunity for a temporary to permanent arrangement for the right candidate. Long term pipeline of social housing work in the region. Supportive and stable contractor with strong framework relationships. Opportunities for career progression within a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
13/02/2026
Seasonal
Social Housing Site Manager, Housing Upgrade scheme in Bradford, Possible Temporary to Permanent. Your new company The CompanyWe're working with a well established main contractor delivering long term frameworks and upgrade programmes across the social housing sector. With a strong presence across Yorkshire, they are now looking to appoint an experienced Site Manager to lead a flagship housing upgrade scheme in Bradford. Your new role The RoleAs Site Manager, you will take full responsibility for day to day site operations on a live housing refurbishment and upgrade project, ensuring works are delivered safely, efficiently, and to a high standard. The scheme includes a mix of external works, internal upgrades, energy efficiency improvements and decarbonisation elements. You'll oversee subcontractors, manage residents' expectations, and coordinate trades to ensure smooth delivery and minimal disruption. Key Responsibilities: Manage daily site activities on a live occupied housing upgrade scheme. Ensure works are delivered to programme, quality standards and H&S requirements. Coordinate subcontractors and monitor progress. Undertake site inspections, toolbox talks and RAMS reviews. Work closely with Resident Liaison Officers to minimise disruption and maintain strong tenant relationships. Report progress to the Project Manager and wider delivery team. Ensure compliance with social housing standards and client KPIs. Drive a positive culture around safety, quality and customer satisfaction. What you'll need to succeed About You: Proven experience as a Site Manager delivering social housing refurbishment or upgrade projects. Strong knowledge of planned works, EWI, internal upgrades, or retrofit schemes. Experienced working on projects within occupied properties. Excellent communication skills and the ability to engage with residents and local stakeholders. Strong understanding of H&S legislation and compliance. SMSTS, CSCS and First Aid certifications. What you'll get in return What's on Offer: Competitive hourly salary which is paid weekly, the opportunity for a temporary to permanent arrangement for the right candidate. Long term pipeline of social housing work in the region. Supportive and stable contractor with strong framework relationships. Opportunities for career progression within a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Reed
Lift Contract Manager - Surveyor
Reed
Lift Contract Management Surveyor Job Type: Full-time, Permanent Location: Home-based, sites covering London and South East Salary: £53-£57,900k Plus excellent benefits We are excited to offer an opportunity for a dedicated Contract Management Surveyor to join a leading housing association. This role is crucial for overseeing the service and maintenance of mechanical and electrical assets across various regions with a focus on Lifts. The successful candidate will ensure that all compliance targets are met or exceeded and will handle operational challenges effectively, promoting continuous improvement. Day-to-day of the role: Manage day-to-day operational tasks to ensure all assets are serviced, inspected, and repaired according to legislative requirements and best practices. Act as 'Contract Administrator' to measure and monitor performance in terms of compliance, cost, quality of service, and customer satisfaction. Collaborate with the Operations Manager to provide technical guidance and support budget management through accurate forecasting and mitigation. Engage directly with key stakeholders including MPs, councillors, local authorities, and residents to manage expectations and respond to complex inquiries and complaints. Conduct ad hoc site visits nationally to provide quality assurance or resolve complex issues. Support major works processes by flagging necessary actions to the Operations Manager and assisting in the development of referral information for planned investments or replacements. Lead emergency major works projects as directed, involving procurement, budget control, contract management, and stakeholder liaison. Required Skills & Qualifications: Proven experience in coordinating or managing M&E contractors (Particularly Lift Contracts) Strong background in contract management and handling complaints. In-depth understanding of regulations and standards relevant to M&E assets, particularly within a social housing context. Excellent communication skills, both oral and written. Good educational background, minimum GCSE level or equivalent. Desirable: HND or HNC in a related subject area of M&E / Heating or the built environment. Benefits: Flexible home working arrangement. Opportunities for professional development and training. To apply for the Contract Management Surveyor position, please submit your CV detailing your relevant experience and qualifications.
13/02/2026
Full time
Lift Contract Management Surveyor Job Type: Full-time, Permanent Location: Home-based, sites covering London and South East Salary: £53-£57,900k Plus excellent benefits We are excited to offer an opportunity for a dedicated Contract Management Surveyor to join a leading housing association. This role is crucial for overseeing the service and maintenance of mechanical and electrical assets across various regions with a focus on Lifts. The successful candidate will ensure that all compliance targets are met or exceeded and will handle operational challenges effectively, promoting continuous improvement. Day-to-day of the role: Manage day-to-day operational tasks to ensure all assets are serviced, inspected, and repaired according to legislative requirements and best practices. Act as 'Contract Administrator' to measure and monitor performance in terms of compliance, cost, quality of service, and customer satisfaction. Collaborate with the Operations Manager to provide technical guidance and support budget management through accurate forecasting and mitigation. Engage directly with key stakeholders including MPs, councillors, local authorities, and residents to manage expectations and respond to complex inquiries and complaints. Conduct ad hoc site visits nationally to provide quality assurance or resolve complex issues. Support major works processes by flagging necessary actions to the Operations Manager and assisting in the development of referral information for planned investments or replacements. Lead emergency major works projects as directed, involving procurement, budget control, contract management, and stakeholder liaison. Required Skills & Qualifications: Proven experience in coordinating or managing M&E contractors (Particularly Lift Contracts) Strong background in contract management and handling complaints. In-depth understanding of regulations and standards relevant to M&E assets, particularly within a social housing context. Excellent communication skills, both oral and written. Good educational background, minimum GCSE level or equivalent. Desirable: HND or HNC in a related subject area of M&E / Heating or the built environment. Benefits: Flexible home working arrangement. Opportunities for professional development and training. To apply for the Contract Management Surveyor position, please submit your CV detailing your relevant experience and qualifications.
Reed Specialist Recruitment
Lift Contract Manager - Surveyor
Reed Specialist Recruitment
Lift Contract Management Surveyor Job Type: Full-time, Permanent Location: Home-based, sites covering London and South East Salary: 53- 57,900k Plus excellent benefits We are excited to offer an opportunity for a dedicated Contract Management Surveyor to join a leading housing association. This role is crucial for overseeing the service and maintenance of mechanical and electrical assets across various regions with a focus on Lifts. The successful candidate will ensure that all compliance targets are met or exceeded and will handle operational challenges effectively, promoting continuous improvement. Day-to-day of the role: Manage day-to-day operational tasks to ensure all assets are serviced, inspected, and repaired according to legislative requirements and best practices. Act as 'Contract Administrator' to measure and monitor performance in terms of compliance, cost, quality of service, and customer satisfaction. Collaborate with the Operations Manager to provide technical guidance and support budget management through accurate forecasting and mitigation. Engage directly with key stakeholders including MPs, councillors, local authorities, and residents to manage expectations and respond to complex inquiries and complaints. Conduct ad hoc site visits nationally to provide quality assurance or resolve complex issues. Support major works processes by flagging necessary actions to the Operations Manager and assisting in the development of referral information for planned investments or replacements. Lead emergency major works projects as directed, involving procurement, budget control, contract management, and stakeholder liaison. Required Skills & Qualifications: Proven experience in coordinating or managing M&E contractors (Particularly Lift Contracts) Strong background in contract management and handling complaints. In-depth understanding of regulations and standards relevant to M&E assets, particularly within a social housing context. Excellent communication skills, both oral and written. Good educational background, minimum GCSE level or equivalent. Desirable: HND or HNC in a related subject area of M&E / Heating or the built environment. Benefits: Flexible home working arrangement. Opportunities for professional development and training. To apply for the Contract Management Surveyor position, please submit your CV detailing your relevant experience and qualifications.
12/02/2026
Full time
Lift Contract Management Surveyor Job Type: Full-time, Permanent Location: Home-based, sites covering London and South East Salary: 53- 57,900k Plus excellent benefits We are excited to offer an opportunity for a dedicated Contract Management Surveyor to join a leading housing association. This role is crucial for overseeing the service and maintenance of mechanical and electrical assets across various regions with a focus on Lifts. The successful candidate will ensure that all compliance targets are met or exceeded and will handle operational challenges effectively, promoting continuous improvement. Day-to-day of the role: Manage day-to-day operational tasks to ensure all assets are serviced, inspected, and repaired according to legislative requirements and best practices. Act as 'Contract Administrator' to measure and monitor performance in terms of compliance, cost, quality of service, and customer satisfaction. Collaborate with the Operations Manager to provide technical guidance and support budget management through accurate forecasting and mitigation. Engage directly with key stakeholders including MPs, councillors, local authorities, and residents to manage expectations and respond to complex inquiries and complaints. Conduct ad hoc site visits nationally to provide quality assurance or resolve complex issues. Support major works processes by flagging necessary actions to the Operations Manager and assisting in the development of referral information for planned investments or replacements. Lead emergency major works projects as directed, involving procurement, budget control, contract management, and stakeholder liaison. Required Skills & Qualifications: Proven experience in coordinating or managing M&E contractors (Particularly Lift Contracts) Strong background in contract management and handling complaints. In-depth understanding of regulations and standards relevant to M&E assets, particularly within a social housing context. Excellent communication skills, both oral and written. Good educational background, minimum GCSE level or equivalent. Desirable: HND or HNC in a related subject area of M&E / Heating or the built environment. Benefits: Flexible home working arrangement. Opportunities for professional development and training. To apply for the Contract Management Surveyor position, please submit your CV detailing your relevant experience and qualifications.
Howells Solutions Limited
Operations Manager - Social Housing Planned Works
Howells Solutions Limited Lincoln, Lincolnshire
Operations Manager - Social Housing Refurbishment/Planned Maintenance Lincolnshire based (with travel) 75K - 82K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Lincolnshire. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 82,000 + Car/Allowance + Benefits.
12/02/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Lincolnshire based (with travel) 75K - 82K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Lincolnshire. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 82,000 + Car/Allowance + Benefits.
Howells Solutions Limited
Project Manager - Planned Works - Social Housing
Howells Solutions Limited Grimsby, Lincolnshire
Project Manager - Social Housing Planned and Decarbonisation Works Grimsby based (scattered properties) 65k - 70k + Car Allowance / Car + Benefits We are working with a main Social Housing contractor to recruit a proactive Project Manager to deliver Social Housing Retrofit refurbishment schemes, including Window and Door replacements, Kitchen and Bathroom replacements EWI, IWI, Loft Insulation, Ventilation, Heating to tenanted housing association properties in Grimsby. This is a fantastic opportunity for an ambitious and driven Project Manager with a determined and motivated attitude. You will be instrumental managing multiple contracts and leading a team of Site Manager's, and multi-disciplined trades men. Daily Responsibilities of the successful Projects Manager will include: Manage all day to day operations of the capital improvement programmes. Identifying discrepancies and taking appropriate actions, reporting back to management when this occurs Work closely and meet with client and stakeholders on site to survey and complete property condition reports. Developing policies & procedures to support the achievement of new projects Site visits to undertake inspections of works and/or liaise with trade operatives, tenants, contractors or statutory bodies to resolve any issues and ensure high satisfaction is achieved Maintain Health and Safety and environmental management. Drawing up construction phase safety plans and ensuring the safe delivery set out within each plan. Understand and manage all client expectations maintaining good working relations. Complete project handover and ensure everything is defect/snag free Project Manager Salary & Package: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
11/02/2026
Full time
Project Manager - Social Housing Planned and Decarbonisation Works Grimsby based (scattered properties) 65k - 70k + Car Allowance / Car + Benefits We are working with a main Social Housing contractor to recruit a proactive Project Manager to deliver Social Housing Retrofit refurbishment schemes, including Window and Door replacements, Kitchen and Bathroom replacements EWI, IWI, Loft Insulation, Ventilation, Heating to tenanted housing association properties in Grimsby. This is a fantastic opportunity for an ambitious and driven Project Manager with a determined and motivated attitude. You will be instrumental managing multiple contracts and leading a team of Site Manager's, and multi-disciplined trades men. Daily Responsibilities of the successful Projects Manager will include: Manage all day to day operations of the capital improvement programmes. Identifying discrepancies and taking appropriate actions, reporting back to management when this occurs Work closely and meet with client and stakeholders on site to survey and complete property condition reports. Developing policies & procedures to support the achievement of new projects Site visits to undertake inspections of works and/or liaise with trade operatives, tenants, contractors or statutory bodies to resolve any issues and ensure high satisfaction is achieved Maintain Health and Safety and environmental management. Drawing up construction phase safety plans and ensuring the safe delivery set out within each plan. Understand and manage all client expectations maintaining good working relations. Complete project handover and ensure everything is defect/snag free Project Manager Salary & Package: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
Sellick Partnership
Property Maintenance Manager
Sellick Partnership Burton-on-trent, Staffordshire
Property Maintenance Manager Burton upon Trent 200 - 230 per day (dependent on payment method) On-going Contract Sellick Partnership Ltd are working in partnership with a well-established housing association to recruit an experienced Property Maintenance Manager on an on-going contract basis. This role sits within the Property Services team and will play a key role in delivering high-quality maintenance services across the housing portfolio. The Role As Property Maintenance Manager, you will be responsible for overseeing both planned and reactive maintenance, ensuring properties are safe, compliant, and well-maintained while delivering a customer-focused service to tenants. Key Responsibilities Maintenance Operations: Develop and implement proactive (preventative) maintenance programmes and oversee reactive repairs. Team Leadership: Manage and support maintenance operatives and cleaning staff, including scheduling, training, and performance management. Contractor Management: Appoint, manage, and negotiate with external contractors and suppliers to deliver specialist works. Budgeting & Reporting: Manage maintenance budgets, monitor expenditure, and maintain accurate records of all works undertaken. Compliance & Safety: Ensure all maintenance activities meet health & safety legislation and regulatory standards. Tenant & Stakeholder Engagement: Respond to tenant maintenance requests and provide clear reporting on property condition and performance. Essential Qualifications CIH Level 4 Certificate in Managing Housing Maintenance or CIOB-CIH Level 4 Certificate in Housing Maintenance Management or CIH Level 3 Certificate in Housing Maintenance and Asset Management Skills & Experience Proven experience managing contractors and in-house maintenance teams Strong budget and financial management skills with the ability to report on performance A customer-focused approach with experience working within social housing, including supporting vulnerable tenants Sound knowledge of housing compliance, repairs, and maintenance best practice This is an excellent opportunity for an experienced maintenance professional to join a respected housing provider on a long-term interim basis. If you are well-suited to the role, please apply or for more information, contact Josh Meek at Sellick Partnership Ltd Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
10/02/2026
Contract
Property Maintenance Manager Burton upon Trent 200 - 230 per day (dependent on payment method) On-going Contract Sellick Partnership Ltd are working in partnership with a well-established housing association to recruit an experienced Property Maintenance Manager on an on-going contract basis. This role sits within the Property Services team and will play a key role in delivering high-quality maintenance services across the housing portfolio. The Role As Property Maintenance Manager, you will be responsible for overseeing both planned and reactive maintenance, ensuring properties are safe, compliant, and well-maintained while delivering a customer-focused service to tenants. Key Responsibilities Maintenance Operations: Develop and implement proactive (preventative) maintenance programmes and oversee reactive repairs. Team Leadership: Manage and support maintenance operatives and cleaning staff, including scheduling, training, and performance management. Contractor Management: Appoint, manage, and negotiate with external contractors and suppliers to deliver specialist works. Budgeting & Reporting: Manage maintenance budgets, monitor expenditure, and maintain accurate records of all works undertaken. Compliance & Safety: Ensure all maintenance activities meet health & safety legislation and regulatory standards. Tenant & Stakeholder Engagement: Respond to tenant maintenance requests and provide clear reporting on property condition and performance. Essential Qualifications CIH Level 4 Certificate in Managing Housing Maintenance or CIOB-CIH Level 4 Certificate in Housing Maintenance Management or CIH Level 3 Certificate in Housing Maintenance and Asset Management Skills & Experience Proven experience managing contractors and in-house maintenance teams Strong budget and financial management skills with the ability to report on performance A customer-focused approach with experience working within social housing, including supporting vulnerable tenants Sound knowledge of housing compliance, repairs, and maintenance best practice This is an excellent opportunity for an experienced maintenance professional to join a respected housing provider on a long-term interim basis. If you are well-suited to the role, please apply or for more information, contact Josh Meek at Sellick Partnership Ltd Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Axis CLC
Contract Manager
Axis CLC
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. This role supports our long-term partnership with Notting Hill Genesis, one of London s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. The Role We re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met. You ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment. What You ll Do Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios. Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets. Build and maintain strong relationships with clients, residents and internal stakeholders. Oversee contract performance, financial results, compliance, and customer satisfaction. Monitor progress, quality and specification compliance through site inspections and performance reviews. Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents. Ensure all works comply with Health & Safety legislation, RAMS and company procedures. Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement. Oversee contract variations, valuations and documentation, ensuring accurate financial reporting. Support commercial teams with forecasting, profitability reviews and business planning. Lead, mentor and develop your teams to achieve excellence in service delivery. Promote sustainability, compliance and equal opportunity across all operations. About You You re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams. Requirements Proven experience as a Contracts Manager/Project Manager) within social housing or property maintenance. Formal qualification and/or trade background within the construction industry. Strong understanding of repairs, maintenance and operational management principles. Proven ability to manage budgets, performance KPIs and multi-disciplinary teams. Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable). Excellent leadership, organisation and communication skills. IT literate with experience using management systems and reporting tools. Full UK driving licence and willingness to travel to sites. Clean DBS. Benefits Competitive salary (commensurate with experience) Company vehicle and fuel card 25 days annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox discounts on coffee, cinema, travel and wellbeing One paid volunteer day each year Ongoing training, development and real career progression, Axis promotes from within Our Commitment Many faces, One Axis. We re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you re an experienced Contracts Manager looking to make an impact, leading dedicated teams, driving quality, and shaping service delivery in social housing, we d love to hear from you.
10/02/2026
Full time
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. This role supports our long-term partnership with Notting Hill Genesis, one of London s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. The Role We re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met. You ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment. What You ll Do Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios. Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets. Build and maintain strong relationships with clients, residents and internal stakeholders. Oversee contract performance, financial results, compliance, and customer satisfaction. Monitor progress, quality and specification compliance through site inspections and performance reviews. Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents. Ensure all works comply with Health & Safety legislation, RAMS and company procedures. Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement. Oversee contract variations, valuations and documentation, ensuring accurate financial reporting. Support commercial teams with forecasting, profitability reviews and business planning. Lead, mentor and develop your teams to achieve excellence in service delivery. Promote sustainability, compliance and equal opportunity across all operations. About You You re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams. Requirements Proven experience as a Contracts Manager/Project Manager) within social housing or property maintenance. Formal qualification and/or trade background within the construction industry. Strong understanding of repairs, maintenance and operational management principles. Proven ability to manage budgets, performance KPIs and multi-disciplinary teams. Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable). Excellent leadership, organisation and communication skills. IT literate with experience using management systems and reporting tools. Full UK driving licence and willingness to travel to sites. Clean DBS. Benefits Competitive salary (commensurate with experience) Company vehicle and fuel card 25 days annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox discounts on coffee, cinema, travel and wellbeing One paid volunteer day each year Ongoing training, development and real career progression, Axis promotes from within Our Commitment Many faces, One Axis. We re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you re an experienced Contracts Manager looking to make an impact, leading dedicated teams, driving quality, and shaping service delivery in social housing, we d love to hear from you.
Howells Solutions Limited
Contract Supervisor
Howells Solutions Limited
Contract Supervisor - Social Housing Hammersmith 45,000 - 48,000 + company van & fuel card Here are Howells we are looking for a Contract Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Contract Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You will be responsible for overseeing the maintenance and repair of properties, ensuring the safety and comfort of our residents. Responsibilities: Supervise and lead a team of maintenance technicians and contractors in responding to reactive maintenance requests. Inspect properties to identify repair and maintenance needs, ensuring compliance with safety and quality standards. Coordinate the allocation of work orders, scheduling repairs, and managing the team's daily activities Monitor budgets and costs, making recommendations for cost-effective solutions. Build positive relationships with residents and address their concerns promptly and professionally. Ensure compliance with all relevant health and safety regulations and company policies. Provide regular reports and updates to management regarding the status of maintenance operations. Ensure timely completion of work orders and KPI targets Manage and support workforce and subcontractors Conduct inspections, quality checks, and performance reviews Lead toolbox talks, team meetings, and client communications About the Role As a Contract Supervisor, you'll support the Project Lead and manage a team of administrators,operatives, and subcontractors. You'll ensure service delivery across Voids, Disrepair, Day-to-Day Repairs, and Planned Works, maintaining high standards and customer satisfaction. You'll also step up to lead the contract when needed. Qualifications: Trade-related qualificition SSSTS, Asbestos Awareness, Scaffold Inspections Skills: Leadership and team motivation Effective communication and problem-solving Strong IT and reporting skills Behaviours: Supportive, assertive, and organised Results-driven with a strong work ethic Excellent timekeeping and initiative Why Join WPS? Be part of a supportive and forward-thinking team Opportunity for career progression to Senior Supervisor or Operations Manager Make a meaningful impact in your community Proven experience in social housing or property maintenance, with a minimum of 1 years in a supervisory or leadership role. Knowledge of SOR codes Strong technical knowledge of building maintenance, repair, and renovation Understanding of health and safety regulations in housing maintenance. A valid driver's license and reliable transportation. Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. A supportive and collaborative work environment. Making a positive impact on the lives of those in need of quality housing. If you are interested please call Julianne (phone number removed)
10/02/2026
Full time
Contract Supervisor - Social Housing Hammersmith 45,000 - 48,000 + company van & fuel card Here are Howells we are looking for a Contract Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Contract Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You will be responsible for overseeing the maintenance and repair of properties, ensuring the safety and comfort of our residents. Responsibilities: Supervise and lead a team of maintenance technicians and contractors in responding to reactive maintenance requests. Inspect properties to identify repair and maintenance needs, ensuring compliance with safety and quality standards. Coordinate the allocation of work orders, scheduling repairs, and managing the team's daily activities Monitor budgets and costs, making recommendations for cost-effective solutions. Build positive relationships with residents and address their concerns promptly and professionally. Ensure compliance with all relevant health and safety regulations and company policies. Provide regular reports and updates to management regarding the status of maintenance operations. Ensure timely completion of work orders and KPI targets Manage and support workforce and subcontractors Conduct inspections, quality checks, and performance reviews Lead toolbox talks, team meetings, and client communications About the Role As a Contract Supervisor, you'll support the Project Lead and manage a team of administrators,operatives, and subcontractors. You'll ensure service delivery across Voids, Disrepair, Day-to-Day Repairs, and Planned Works, maintaining high standards and customer satisfaction. You'll also step up to lead the contract when needed. Qualifications: Trade-related qualificition SSSTS, Asbestos Awareness, Scaffold Inspections Skills: Leadership and team motivation Effective communication and problem-solving Strong IT and reporting skills Behaviours: Supportive, assertive, and organised Results-driven with a strong work ethic Excellent timekeeping and initiative Why Join WPS? Be part of a supportive and forward-thinking team Opportunity for career progression to Senior Supervisor or Operations Manager Make a meaningful impact in your community Proven experience in social housing or property maintenance, with a minimum of 1 years in a supervisory or leadership role. Knowledge of SOR codes Strong technical knowledge of building maintenance, repair, and renovation Understanding of health and safety regulations in housing maintenance. A valid driver's license and reliable transportation. Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. A supportive and collaborative work environment. Making a positive impact on the lives of those in need of quality housing. If you are interested please call Julianne (phone number removed)
Skilled Careers
Site Manager
Skilled Careers Epping, Essex
Site Manager Epping, Essex Up to £55,000 + Benefits Social Housing 5-Year Planned Kitchen & Bathroom Scheme Are you an experienced Site Manager with a strong track record in Kitchen & Bathroom (K&B) replacements We have recently secured a 5-year long-term contract in Epping, Essex, and we are looking for a dedicated Site Manager to lead the delivery of this major internal works scheme. This is a permanent position offering long-term career stability, starting in March to prepare for a full project launch in April . THE OFFER Salary: Up to £55,000 per annum (Depending on Experience) Location: Epping, Essex (Ideal for candidates based in Essex or Hertfordshire) Project: 5-Year Planned Maintenance Contract (K&B) Start Date: March 2024 Or Sooner if available. Benefits: Competitive package including car allowance/company vehicle, pension, and healthcare options. THE ROLE As the Site Manager, you will be the operational lead for a high-volume Kitchen and Bathroom replacement program across social housing properties in Epping. Key Responsibilities: Project Delivery: Manage the day-to-day operations of the K&B scheme, ensuring all installations are completed on time and within budget. Subcontractor Management: Lead and motivate multi-trade teams, ensuring productivity and high standards of workmanship. Health & Safety: Maintain a safe site environment, conducting RAMS reviews, site inductions, and daily H&S inspections. Quality Control: Oversee pre-start surveys, mid-point inspections, and final sign-offs, ensuring a "Right First Time" approach. Resident Liaison: Work closely with the RLO team to manage resident expectations and minimize disruption within occupied homes. CANDIDATE REQUIREMENTS Experience: Essential experience as a Site Manager specifically within Social Housing K&B schemes . Location: Ideally based in Essex or Hertfordshire for an easy commute to Epping. Qualifications: Valid SMSTS (Essential) Asbestos Awareness (Essential) CSCS Card (Gold or Black preferred) First Aid at Work Licence: Full UK Driving Licence. Soft Skills: Strong technical knowledge of internal trades and the ability to manage professional relationships with Local Authority clients. If you are a Site Manager looking for a stable, long-term project with a leading contractor, apply now to be considered!
09/02/2026
Full time
Site Manager Epping, Essex Up to £55,000 + Benefits Social Housing 5-Year Planned Kitchen & Bathroom Scheme Are you an experienced Site Manager with a strong track record in Kitchen & Bathroom (K&B) replacements We have recently secured a 5-year long-term contract in Epping, Essex, and we are looking for a dedicated Site Manager to lead the delivery of this major internal works scheme. This is a permanent position offering long-term career stability, starting in March to prepare for a full project launch in April . THE OFFER Salary: Up to £55,000 per annum (Depending on Experience) Location: Epping, Essex (Ideal for candidates based in Essex or Hertfordshire) Project: 5-Year Planned Maintenance Contract (K&B) Start Date: March 2024 Or Sooner if available. Benefits: Competitive package including car allowance/company vehicle, pension, and healthcare options. THE ROLE As the Site Manager, you will be the operational lead for a high-volume Kitchen and Bathroom replacement program across social housing properties in Epping. Key Responsibilities: Project Delivery: Manage the day-to-day operations of the K&B scheme, ensuring all installations are completed on time and within budget. Subcontractor Management: Lead and motivate multi-trade teams, ensuring productivity and high standards of workmanship. Health & Safety: Maintain a safe site environment, conducting RAMS reviews, site inductions, and daily H&S inspections. Quality Control: Oversee pre-start surveys, mid-point inspections, and final sign-offs, ensuring a "Right First Time" approach. Resident Liaison: Work closely with the RLO team to manage resident expectations and minimize disruption within occupied homes. CANDIDATE REQUIREMENTS Experience: Essential experience as a Site Manager specifically within Social Housing K&B schemes . Location: Ideally based in Essex or Hertfordshire for an easy commute to Epping. Qualifications: Valid SMSTS (Essential) Asbestos Awareness (Essential) CSCS Card (Gold or Black preferred) First Aid at Work Licence: Full UK Driving Licence. Soft Skills: Strong technical knowledge of internal trades and the ability to manage professional relationships with Local Authority clients. If you are a Site Manager looking for a stable, long-term project with a leading contractor, apply now to be considered!
Hays
Site Manager - Social Housing Refurb
Hays Nottingham, Nottinghamshire
Site Manager - Social Housing Refurbishment (Multiple Roles Available) Location : Nottinghamshire Start : ASAP Rate : £27.50 - £29.00 per hour (Umbrella)Payment: Inside IR35 - PAYE ONLY Duration : Ongoing work with potential for permanent employmentSector: Social Housing Refurbishment & Planned Maintenance The Opportunity We're recruiting multiple Site Managers for ongoing social housing refurbishment programmes across Nottinghamshire. You'll be working for a well established contractor specialising in planned maintenance, internal upgrades, roofing improvements, and property wide remedial works. These schemes are delivered across live housing environments, meaning day to day interaction with tenants will be a key part of the role. Strong communication, professionalism, and sensitivity to working within occupied homes are essential. There is a healthy pipeline of long term work, with genuine potential for permanent opportunities. Available Workstreams We have several active vacancies across different upgrade and maintenance programmes: Kitchens & BathroomsPlanned replacements, wet room installations, void refurbishments, compliance works, and accessibility upgrades. Damp & Mould RemediationInvestigation, survey liaison, ventilation upgrades, fabric repairs, environmental controls, and tenant support. Roofing ProjectsFull re roofing programmes, repairs, chimney works, solar panel installations, maintenance contracts, and scaffold coordination. All roles involve working within occupied and tenanted properties, requiring a customer focused approach and excellent organisation. Key Responsibilities Manage day to day site operations in live, tenanted environments. Coordinate subcontractors, trades, logistics, and programme sequencing. Maintain excellent tenant communication to minimise disruption and ensure safe access. Oversee H&S, quality standards, site documentation, and compliance. Conduct scaffold inspections, snagging, daily reporting, and progress tracking. Ensure all works meet contractual, regulatory, and customer satisfaction standards. Essential Qualifications / Requirements (Non Negotiable) CSCS (Gold, White, or Black Card) SMSTS First Aid Asbestos Awareness CISRS - Basic Scaffold Inspection (Preffered on Roofing schemes) Experience managing social housing refurbishments, planned maintenance, or live environment projects Strong communication and relationship building skills for tenant facing roles What's on Offer £27.50 - £29.00 per hour (Umbrella) Inside IR35 - PAYE only (No CIS / No Ltd Co) Mileage allowance Ongoing workload across Nottinghamshire Genuine opportunities for permanent employment Multiple roles across several active workstreams How to Apply If you're available for an immediate start and have proven experience managing refurbishment works in live, tenanted social housing environments, get in touch and I'll match you to the most suitable workstream. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
07/02/2026
Seasonal
Site Manager - Social Housing Refurbishment (Multiple Roles Available) Location : Nottinghamshire Start : ASAP Rate : £27.50 - £29.00 per hour (Umbrella)Payment: Inside IR35 - PAYE ONLY Duration : Ongoing work with potential for permanent employmentSector: Social Housing Refurbishment & Planned Maintenance The Opportunity We're recruiting multiple Site Managers for ongoing social housing refurbishment programmes across Nottinghamshire. You'll be working for a well established contractor specialising in planned maintenance, internal upgrades, roofing improvements, and property wide remedial works. These schemes are delivered across live housing environments, meaning day to day interaction with tenants will be a key part of the role. Strong communication, professionalism, and sensitivity to working within occupied homes are essential. There is a healthy pipeline of long term work, with genuine potential for permanent opportunities. Available Workstreams We have several active vacancies across different upgrade and maintenance programmes: Kitchens & BathroomsPlanned replacements, wet room installations, void refurbishments, compliance works, and accessibility upgrades. Damp & Mould RemediationInvestigation, survey liaison, ventilation upgrades, fabric repairs, environmental controls, and tenant support. Roofing ProjectsFull re roofing programmes, repairs, chimney works, solar panel installations, maintenance contracts, and scaffold coordination. All roles involve working within occupied and tenanted properties, requiring a customer focused approach and excellent organisation. Key Responsibilities Manage day to day site operations in live, tenanted environments. Coordinate subcontractors, trades, logistics, and programme sequencing. Maintain excellent tenant communication to minimise disruption and ensure safe access. Oversee H&S, quality standards, site documentation, and compliance. Conduct scaffold inspections, snagging, daily reporting, and progress tracking. Ensure all works meet contractual, regulatory, and customer satisfaction standards. Essential Qualifications / Requirements (Non Negotiable) CSCS (Gold, White, or Black Card) SMSTS First Aid Asbestos Awareness CISRS - Basic Scaffold Inspection (Preffered on Roofing schemes) Experience managing social housing refurbishments, planned maintenance, or live environment projects Strong communication and relationship building skills for tenant facing roles What's on Offer £27.50 - £29.00 per hour (Umbrella) Inside IR35 - PAYE only (No CIS / No Ltd Co) Mileage allowance Ongoing workload across Nottinghamshire Genuine opportunities for permanent employment Multiple roles across several active workstreams How to Apply If you're available for an immediate start and have proven experience managing refurbishment works in live, tenanted social housing environments, get in touch and I'll match you to the most suitable workstream. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Axis CLC
Quality Assurance Officer
Axis CLC
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment. Reporting to the Operations Manager and Contracts Manager, the Quality Assurance Officer provides quality assurance, commercial validation, and compliance oversight across reactive maintenance works. Working closely with planners, supervisors, operatives, subcontractors, and client teams, the role ensures works are accurately coded, fully evidenced, audit-ready, and delivered to the required quality and safety standards, while supporting productivity and value for money. Key Responsibilities Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards. Carry out post-inspection checks and track follow-on actions to closure. Support operational delivery through diary, booking, and task review to improve efficiency. Provide technical and procedural support to operational teams, complaints teams, and client contacts. Review, validate, and challenge SOR claims and variations for direct labour and subcontractors. Monitor subcontractor performance, including variations, materials usage, and cost agreement. Maintain accurate, controlled, and audit-ready compliance documentation. Analyse data to identify commercial risk, productivity issues, and operational inefficiencies. Champion professionalism, safety, and resident-focused delivery. About You: To be successful in this Quality Assurance Officer role, you will require: Essential: Experience delivering or supporting reactive repairs within social housing. Practical knowledge of quality assurance, SOR coding, variations, and commercial validation. Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance. Strong technical and legislative knowledge relevant to housing repairs and maintenance. High attention to detail with the ability to review, challenge, and validate work orders and claims. What We Offer: Salary range of £40,000 - £45,000 depending upon experience Performance-related bonus Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
06/02/2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment. Reporting to the Operations Manager and Contracts Manager, the Quality Assurance Officer provides quality assurance, commercial validation, and compliance oversight across reactive maintenance works. Working closely with planners, supervisors, operatives, subcontractors, and client teams, the role ensures works are accurately coded, fully evidenced, audit-ready, and delivered to the required quality and safety standards, while supporting productivity and value for money. Key Responsibilities Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards. Carry out post-inspection checks and track follow-on actions to closure. Support operational delivery through diary, booking, and task review to improve efficiency. Provide technical and procedural support to operational teams, complaints teams, and client contacts. Review, validate, and challenge SOR claims and variations for direct labour and subcontractors. Monitor subcontractor performance, including variations, materials usage, and cost agreement. Maintain accurate, controlled, and audit-ready compliance documentation. Analyse data to identify commercial risk, productivity issues, and operational inefficiencies. Champion professionalism, safety, and resident-focused delivery. About You: To be successful in this Quality Assurance Officer role, you will require: Essential: Experience delivering or supporting reactive repairs within social housing. Practical knowledge of quality assurance, SOR coding, variations, and commercial validation. Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance. Strong technical and legislative knowledge relevant to housing repairs and maintenance. High attention to detail with the ability to review, challenge, and validate work orders and claims. What We Offer: Salary range of £40,000 - £45,000 depending upon experience Performance-related bonus Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Howells Solutions Limited
Bid Manager
Howells Solutions Limited Welwyn Garden City, Hertfordshire
Role: Bid Manager - Social Housing / Property Services Location: 1 day required in the Hertfordshire office Salary: up to 75k + car allowance Benefits We are working with a leading National contractor to recruit a Bid Manager to join their highly successful work-winning team, driving the SQ and tender process and producing exceptional qualitative submissions. You must have recent demonstrable experience in winning planned, and project works within social housing/property services sectors, the end clients being Housing Associations, Local Authorities and RSLs. You will have experience in leading and preparing bids in your own right with a proven track record of scoring highly on quality for term contracts in the value range of 10m - 100m. We are looking for someone with experience in winning strategic bids within the social housing/property services markets including planned maintenance, decarbonisation and EWI. Bid Manager Key Duties: Project manage the SQ and Tender process to meet client deadlines Develop and agree strategies and unique selling points to win individual bids through creative thinking and understanding each client's requirements Work proactively with the business/supply chain to gather information to produce exceptional written SQ and tender responses Research and write responses that reflect each client's requirements Manage the launch and mid-bid review meetings Demonstrate a commercial understanding and liaise with estimators Maintain an excellent relationship with clients and consultants throughout Attend bidder conferences and dialogue sessions as required Review completed bids before submission Manage all post tender clarifications in line with the client's timescales Prepare, manage, attend and lead / support site visits in support of each tender opportunity and to meet each client's requirements Work with the Business Development Director and Operations/Commercial teams to identify the interview team and brief them on the opportunity and submission Prepare the presentation and attend / lead if required Bid Manager Essential Experience Significant bid writing & tender management experience Leadership and project management experience IT proficient in Word and Excel Excellent communication skills (both written and verbal) High levels of attention to detail Ability to fully engage with all levels of employees For more info please call Gary Sewell on (phone number removed). Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
06/02/2026
Full time
Role: Bid Manager - Social Housing / Property Services Location: 1 day required in the Hertfordshire office Salary: up to 75k + car allowance Benefits We are working with a leading National contractor to recruit a Bid Manager to join their highly successful work-winning team, driving the SQ and tender process and producing exceptional qualitative submissions. You must have recent demonstrable experience in winning planned, and project works within social housing/property services sectors, the end clients being Housing Associations, Local Authorities and RSLs. You will have experience in leading and preparing bids in your own right with a proven track record of scoring highly on quality for term contracts in the value range of 10m - 100m. We are looking for someone with experience in winning strategic bids within the social housing/property services markets including planned maintenance, decarbonisation and EWI. Bid Manager Key Duties: Project manage the SQ and Tender process to meet client deadlines Develop and agree strategies and unique selling points to win individual bids through creative thinking and understanding each client's requirements Work proactively with the business/supply chain to gather information to produce exceptional written SQ and tender responses Research and write responses that reflect each client's requirements Manage the launch and mid-bid review meetings Demonstrate a commercial understanding and liaise with estimators Maintain an excellent relationship with clients and consultants throughout Attend bidder conferences and dialogue sessions as required Review completed bids before submission Manage all post tender clarifications in line with the client's timescales Prepare, manage, attend and lead / support site visits in support of each tender opportunity and to meet each client's requirements Work with the Business Development Director and Operations/Commercial teams to identify the interview team and brief them on the opportunity and submission Prepare the presentation and attend / lead if required Bid Manager Essential Experience Significant bid writing & tender management experience Leadership and project management experience IT proficient in Word and Excel Excellent communication skills (both written and verbal) High levels of attention to detail Ability to fully engage with all levels of employees For more info please call Gary Sewell on (phone number removed). Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Guildmore Limited
Resident Liaison Officer
Guildmore Limited Slough, Berkshire
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements.Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system.Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service.Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties.Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment.Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes.Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times.Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude.Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
06/02/2026
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements.Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system.Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service.Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties.Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment.Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes.Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times.Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude.Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Velocity Recruitment
Site Manager
Velocity Recruitment Camden, London
Site Manager - Cladding Location: St Pancras Way, London Salary: Up to 65,000 + Package + Fuel Card + Car Allowance Project: Cladding Remediation About the Company Join a well-established and highly respected planned-maintenance construction company known for delivering high-quality refurbishment and regeneration projects across the UK. With a strong reputation in social housing, they pride themselves on safety, professionalism, and exceptional project outcomes. About the Role We are seeking an experienced Site Manager to oversee a high-profile cladding remediation project located on St Pancras Way. This is a fantastic opportunity to join a reputable contractor delivering essential safety and improvement works on residential buildings. You will take full responsibility for day-to-day site operations, ensuring the project is delivered safely, on time, and to the highest quality standards. This role would suit a proactive, organised, and communicative Site Manager with strong experience in fa ade, external envelope, or cladding remediation works. Key Responsibilities Lead and manage all on-site activities for cladding remediation works Ensure strict adherence to health & safety regulations and project-specific safety protocols Coordinate subcontractors, suppliers, and site personnel Maintain accurate site records, programmes, and reports Conduct regular site inspections and quality checks Liaise with clients, project managers, and external stakeholders Drive progress to meet project timelines and budget requirements Requirements Proven experience as a Site Manager on cladding, fa ade, or external envelope projects Strong working knowledge of fire safety, remediation processes, and relevant building regulations SMSTS, CSCS, and First Aid qualifications Excellent communication, leadership, and problem-solving skills Ability to manage multiple trades and maintain high standards under pressure What's on Offer? Salary up to 65,000 + Fuel card + Car allowance Opportunity to work on a landmark remediation project in a central London location Long-term career progression within a forward-thinking contractor
05/02/2026
Full time
Site Manager - Cladding Location: St Pancras Way, London Salary: Up to 65,000 + Package + Fuel Card + Car Allowance Project: Cladding Remediation About the Company Join a well-established and highly respected planned-maintenance construction company known for delivering high-quality refurbishment and regeneration projects across the UK. With a strong reputation in social housing, they pride themselves on safety, professionalism, and exceptional project outcomes. About the Role We are seeking an experienced Site Manager to oversee a high-profile cladding remediation project located on St Pancras Way. This is a fantastic opportunity to join a reputable contractor delivering essential safety and improvement works on residential buildings. You will take full responsibility for day-to-day site operations, ensuring the project is delivered safely, on time, and to the highest quality standards. This role would suit a proactive, organised, and communicative Site Manager with strong experience in fa ade, external envelope, or cladding remediation works. Key Responsibilities Lead and manage all on-site activities for cladding remediation works Ensure strict adherence to health & safety regulations and project-specific safety protocols Coordinate subcontractors, suppliers, and site personnel Maintain accurate site records, programmes, and reports Conduct regular site inspections and quality checks Liaise with clients, project managers, and external stakeholders Drive progress to meet project timelines and budget requirements Requirements Proven experience as a Site Manager on cladding, fa ade, or external envelope projects Strong working knowledge of fire safety, remediation processes, and relevant building regulations SMSTS, CSCS, and First Aid qualifications Excellent communication, leadership, and problem-solving skills Ability to manage multiple trades and maintain high standards under pressure What's on Offer? Salary up to 65,000 + Fuel card + Car allowance Opportunity to work on a landmark remediation project in a central London location Long-term career progression within a forward-thinking contractor

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