55 jobs found

Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes and help communities to learn, manage their money, launch successful businesses and improve their employability. The role You'll provide a high-quality service to the Group s leasehold, shared ownership, market rent, and rent to buy customers ensuring they are managed in accordance with the terms of their leases, legislation, regulation and best practice. You'll ensure residents receive a customer focussed, responsive and value for money service and to ensure that the business maximises income from effective property management. Experience we are looking for: Managing sales, marketing, letting, and property management for shared ownership, market rent, rent-to-buy, and leasehold homes. Excellent communication skills. Up to date knowledge of tenancy, leasehold and relevant housing legislation. Knowledge of shared ownership staircasing and re-sale processes. Excellent customer service skills with experience of developing effective relationships with customers and colleagues. Good IT skills plus knowledge of CRM and management systems. The role requires flexible working and will involve occasional evening and Saturday commitments. Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

Resident Liaison Officer - Social Housing Planned Works Based in Guildford Full time, permanent 35,000 + package or car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a decarbonisation contract within Social Housing based in Guildford. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!

Neighbourhood Officer Location: Liverpool Salary: 34,064 per annum / 17.00 per hour (paye umbrella) Contract: Full-time / Temp About the Role We are looking for a proactive and organised Neighbourhood Officer to join our team in St Helens. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service. You'll liaise with tenants and residents, offering advice and assistance on housing-related issues, support estate management activities, and ensure the smooth day-to-day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently. Key Responsibilities Provide administrative and clerical support to the Neighbourhood Housing Team. Deal with tenant enquiries, offering advice and ensuring a 'Right First Time' approach. Assist with estate management activities such as estate walkabouts and community events. Process purchase orders, invoices, and petty cash in line with financial procedures. Arrange appointments, manage diaries, and organise meetings. Handle correspondence, manage emails, and maintain electronic filing systems. Liaise with internal teams to support tenancy management and income maximisation. Promote digital engagement and self-service options for tenants. Uphold Health & Safety, safeguarding, and data protection policies. About You We're looking for someone who is: Customer-focused, with excellent communication skills (face-to-face, phone, and written). Highly organised, with strong attention to detail. Able to work independently and as part of a team. Flexible, adaptable, and willing to work occasional evenings/weekends. Competent in using Microsoft Office and digital platforms. Essential Criteria GCSE (or equivalent) in English and Maths. Understanding of data protection and safeguarding. Commitment to equality, diversity, and inclusion. Strong sense of integrity and professionalism. Desirable CIH Level 3 in Housing (or willingness to work towards). Experience in a neighbourhood or housing-related setting. Familiarity with tenancy sustainment and community engagement initiatives. What's on Offer A supportive and friendly working environment. Opportunities for professional development. A role where you can make a real difference to the community. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Neighbourhood Officer Location: St Helens Salary: 34,064 per annum / 17.00 per hour (paye umbrella) Contract: Full-time / Temp About the Role We are looking for a proactive and organised Neighbourhood Officer to join our team in St Helens. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service. You'll liaise with tenants and residents, offering advice and assistance on housing-related issues, support estate management activities, and ensure the smooth day-to-day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently. Key Responsibilities Provide administrative and clerical support to the Neighbourhood Housing Team. Deal with tenant enquiries, offering advice and ensuring a 'Right First Time' approach. Assist with estate management activities such as estate walkabouts and community events. Process purchase orders, invoices, and petty cash in line with financial procedures. Arrange appointments, manage diaries, and organise meetings. Handle correspondence, manage emails, and maintain electronic filing systems. Liaise with internal teams to support tenancy management and income maximisation. Promote digital engagement and self-service options for tenants. Uphold Health & Safety, safeguarding, and data protection policies. About You We're looking for someone who is: Customer-focused, with excellent communication skills (face-to-face, phone, and written). Highly organised, with strong attention to detail. Able to work independently and as part of a team. Flexible, adaptable, and willing to work occasional evenings/weekends. Competent in using Microsoft Office and digital platforms. Essential Criteria GCSE (or equivalent) in English and Maths. Understanding of data protection and safeguarding. Commitment to equality, diversity, and inclusion. Strong sense of integrity and professionalism. Desirable CIH Level 3 in Housing (or willingness to work towards). Experience in a neighbourhood or housing-related setting. Familiarity with tenancy sustainment and community engagement initiatives. What's on Offer A supportive and friendly working environment. Opportunities for professional development. A role where you can make a real difference to the community. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Resident Liaison Officer - Social Housing Planned Works Based in Uxbridge Full time, permanent 35,000 - 38 ,000 + benefits We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Uxbridge area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!

Housing Officer £35,500 per annum including car allowance Fixed term contract 12 months Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Experience with newbuild signups. •Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Amongst what we offer you is: A competitive salary of £33,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Neighbourhood Officer Hourly rate: 18.77 PAYE per hour Location: Birmingham Job Type: Temporary (3 months with a possible extension) Work Pattern: Monday - Friday, 37 Hours Per Week We are seeking a Neighbourhood Officer to deliver exceptional neighbourhood services within a specific geographical area in Birmingham. This role requires a mobile worker who is flexible to work from home or an office for administrative purposes. The successful candidate will manage approximately 500 properties and must have a driving licence. Day-to-day of the role: Case management of anti-social behaviour (ASB) incidents. Conduct regular estate inspections to ensure neighbourhoods are places where people are proud to live. Manage changes to tenancies and address tenancy management issues. Perform estate and block inspections, focusing on safety and cleanliness. Engage in safeguarding activities to protect vulnerable residents. Work under pressure, handle challenging situations, and quickly grasp processes and case work. Required Skills & Qualifications: Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector. Experience in housing tenancy conditions and the processes involved in their enforcement. Basic understanding of the legal framework for managing anti-social behaviour. Proven experience in a housing service provider role or similar, involving regular public interaction. Excellent customer service skills, with the ability to communicate clearly both verbally and in writing. Ability to manage, organise, and prioritise own workload. Proficient IT skills for data input, retrieval, and analysis. Innovative and proactive in maintaining and delivering continuous service improvement. Ability to develop professional relationships with partners to achieve positive outcomes. Resilient, adaptable to change, and motivated with high integrity. To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience

Park Avenue are recruiting a Neighbourhood Officer on behalf of a forward-thinking housing association dedicated to providing responsive, high-quality housing management and putting residents at the heart of everything they do. As the Neighbourhood Officer , you'll lead on tenancy and neighbourhood management, ensuring tenants receive a high-quality, customer-focused service. You'll manage a caseload of properties, address anti-social behaviour, oversee income recovery, support lettings and voids, and work closely with residents and partners to build strong, safe, and inclusive communities. Reporting to the Head of Housing, you will also oversee the work of a Neighbourhood Assistant. What You'll Bring At least 5 years' experience in social housing Strong knowledge of housing law, policy, and best practice Excellent communication and problem-solving skills Confident managing rent arrears, ASB, and tenancy enforcement Educated to A Level (or equivalent) with Level 3 in Housing Studies (or willingness to work towards it) CIH membership desirable This is a fantastic opportunity for you to make a real difference to residents lives. The client operates a hybrid work pattern and is committed to the ongoing professional development of their staff.

Senior Enforcement Officer - Safer Estates Location: St. Helens / Warrington / Liverpool Salary: 36,221 per annum Contract: 3-month fixed-term We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing anti-social behaviour (ASB) cases and supporting the delivery of a high-quality enforcement service to residents. About the Role: As Senior Enforcement Officer, you will play a lead role in overseeing the allocation and progression of ASB cases across the Safer Estates team. You will audit and monitor workloads, provide support on complex issues, and help maintain service standards across the business. This is a key leadership position involving cross-functional collaboration and external stakeholder engagement. Key Responsibilities: Allocate ASB cases and monitor team workloads to ensure timely, effective resolution Conduct regular audits and quality checks on case management Support staff with complex or sensitive cases, providing guidance on legal frameworks and internal policies Liaise with departments and partner agencies to enhance service delivery and community outcomes Manage team performance through one-to-ones, coaching, and development plans Support legal processes by preparing accurate documentation, notices, and evidence Generate performance reports from the QL Housing Management system Attend multi-agency meetings and represent the organisation externally where required Requirements: Proven experience managing ASB cases and knowledge of relevant policies and legislation Strong leadership skills, including team management and performance oversight Experience working in a customer-facing or housing enforcement environment Ability to analyse workloads, identify service improvements, and implement effective solutions Confident communicator, capable of building relationships with internal and external stakeholders Competent in report writing and data analysis using housing management systems (preferably QL) Experience preparing legal documents related to enforcement and tenancy breaches Pre-Employment Checks: Right to work verification Reference checks Qualification verification Occupational health questionnaire DBS check (if required for the role) Completion of new starter documentation This is a great opportunity to join a professional and collaborative team committed to safer communities and excellent service standards. If you are passionate about housing enforcement and supporting neighbourhoods to thrive, we want to hear from you. If you are interested, please get in touch today with our specialist Georgia on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC

Asset Surveyor Location: Cardiff Job Type: Permanent Salary: 36,500 - 39,755 per annum About the Opportunity In partnership with a leading Cardiff housing provider, Panoramic Associates is recruiting for two Asset & Decarbonisation Surveyors who will play a pivotal role in delivering quality, affordable, and safe homes to over 1,500 residents. This is an exciting opportunity to join an organisation committed to: Building and maintaining quality homes Developing and delivering reliable services Working collaboratively with local communities Building long-term partnerships that make a real difference If you're passionate about asset management, sustainability, and improving residents' lives, this role offers the perfect blend of technical challenge and social purpose. The Role Working within the Asset team , you'll be responsible for overseeing the delivery of: Aids and adaptations (Physical Adaptation Grants - PAG) Planned and reactive maintenance Decarbonisation and retrofit works across the portfolio You'll work collaboratively with tenants, contractors, and internal teams to ensure all works meet statutory requirements, manufacturer guidance, and resident expectations. Key Responsibilities: Asset & Programme Management: Manage planned, decarbonisation, and void works, ensuring timely, high-quality delivery aligned with statutory and manufacturer requirements Oversee ordered works through a planned programme including pre and post inspections Support the implementation of the decarbonisation and asset management strategy Physical Adaptation Grants (PAG): Lead administration of PAG works to ensure tenants receive a high-quality experience Deliver quick and efficient PAG works to support void lets where required Carry out site inspections, surveys, and measurements to support design work Support the Senior Surveyor with grant claims for relevant projects (PAG, ORP) Contractor & Stakeholder Management: Engage with external contractors to procure and manage work demonstrating value for money Work closely with neighbourhood officers and teams to coordinate service delivery Ensure compliance with procurement policies and procedures Technical & Compliance: Ensure all works comply with statutory requirements and organisational policies Stay current with industry trends, regulations, and best practice Assist in delivery of the maintenance service during colleague absences The Person We're looking for someone who combines technical knowledge with a collaborative, solution-focused approach. Essential: Qualifications & Knowledge: HNC/HND in building or construction (or working towards) Understanding of the "big six" safety compliance areas Working knowledge of CDM Regulations 2015 Knowledge of WHQS/HHSRS/Disrepairs and Renting Homes legislation Understanding of Control of Asbestos Regulations Knowledge of Welsh Government Building Regulations Understanding of PAS2035 requirements Experience: Contractor management and managing programmes of work Working within the housing association sector in Wales (desirable) Full UK driving licence and access to a vehicle Next Steps If this sounds like the right fit for you, apply today or contact Lola Balogun at Panoramic Associates for a confidential discussion. Even if this role isn't quite the right match, we still want to hear from you - we often have other opportunities that may align with your skills, career goals, and location.

Resident Liaison Officer - Social Housing Planned Works Based in Hull Full time, permanent 30,000 - 34,000 + car allowance OR company vehicle We are working with a leading contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in Hull and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!

Housing Officer Location: Home Based, covering Leicester Salary: £29,000 per annum Passionate about people and places? Join us as a Housing Officer and be the difference in your community every single day. We re now looking for a Housing Officer (known internally as Customer Partner Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do. At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for a someone who can help us achieve this, bringing creativity and problem-solving skills. In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. You ll also be able to identify and manage community projects to enhance the lives of our customers. This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. This role is home based, but you will need be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings. The ideal candidate will: Have proven Housing Management & Community Development experience. Have a strong customer focus. Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. Be experienced in partnership working to meet the needs of customers. Be able to think beyond process to find innovative solutions for customers. Exceptional Time Management & Organisational skills are essential due to working independently daily. Be able to hit the ground running in a fast paced environment. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

BDS are working with a leading a non-profit affordable housing association who provide affordable housing across the Bexley and Erith. About the role We are looking for a customer focussed Neighbourhood Manager to join the team on an initial temporary ongoing contract Hours: 36.5 per week Salary: Up to £29.17ph umbrella Work pattern: Hybrid flexible Car driver is essential Duties: Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents lives, including ensuring properties are well presented and maintained. Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live. Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk-managed and safety planned appropriately. Work to resolve standard ASB cases by way of investigation, enforcement and/or prevention. Through close and regular contact with residents, you will identify and assist vulnerable residents, referring them on to internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions Support the work of the H&S Team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within the properties. Work with residents and customers, voluntary and partner agencies, suppliers and contractors and colleagues across the organisation to achieve organisational goals and successful outcomes. About You We re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to customers. For this role you will need: Formal qualifications, or equivalent experience, within the area of Neighbourhood Management. The ability to effectively apply your knowledge in practice to support service delivery. Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business. Effective organisational, time management, administrative and prioritisation skills. Good IT skills. The ability to work as part of a multi-disciplined team. Practical problem solving skills. A commitment to the promotion of equality and diversity in service delivery. Please email your CV for immediate consideration or call Vickie for a confidential discussion.

Neighbourhood Response Officer Kent, Maidestone Temporary Office based - Mon to Fri 24.54 Umbrella Social Housing Experience Needed Daniel Owen are proud to be representing a well-known company based in the Kent, Maidstone area who are looking for a highly skilled Neighbourhood Response Officer to join their team. Purpose of the Job - Neighbourhood Response Officer Respond to tenant and resident enquiries, complaints, and concerns regarding neighbourhood issues. Carry out inspections and visits to address anti-social behaviour, environmental issues, and housing-related concerns. Liaise with residents, contractors, and internal teams to resolve issues efficiently. Monitor and enforce compliance with tenancy agreements and local housing policies. Investigate and report on complaints, incidents, or service failures. Provide advice and support to residents on housing services, repairs, and community initiatives. Record and maintain accurate case files, reports, and documentation.

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Cambridgeshire. What the job will be doing To be able to demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible. To provide an excellent level of tenancy and neighbourhood management services of our local neighbourhoods. To manage a range of Safeguarding and ASB cases to a high standard To liaise with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team. To demonstrate values and listen to our customers in order to improve the customer experience. To engage and listen to our customers in order to improve the customer satisfaction and helping. What you will need Excellent customer service skills putting the customer at the heart of what we do. Exceptional problem-solving skills and decision-making capabilities. Clear and effective communicator, able to convey complex information to customers and key stakeholders. Negotiation and influencing skills. Initiative to make difficult decisions. Excellent communication skills, both written and verbal and to a range of audiences. Ability to manage own diary and reprioritise reactively when necessary. IT literate and ability to adapt to new software. Ability to input data into systems accurately. Ability to work with minimal supervision. Highly organised and good attention to detail with a right first-time attitude. The ability to work within an ever-changing environment. Experience of working in partnership with internal teams and external organisations to achieve shared goals. Capability to deal with confrontation. Ability to follow procedures and maintain, clear, concise records. Able to create rapport and build effective relationships quickly. Identify areas for process change to enhance customer experience. How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.

Housing Officer Location: South Derbyshire Rate: £25.00 - £28.00 per hour (via umbrella) Type: Temporary Contract Start: ASAP We're working with a well-regarded housing provider to recruit an experienced Housing Officer to join their Neighbourhoods team in the South Derbyshire area. This is a fantastic opportunity to work in a flexible, community-based role with free parking, paid mileage, and a strong, supportive team environment. About the Role: You'll be responsible for managing a defined patch of properties, delivering a full range of tenancy and neighbourhood management services. This includes: Supporting tenants with day-to-day tenancy matters Managing anti-social behaviour (ASB) cases Responding to estate issues and carrying out inspections Handling tenancy changes, mutual exchanges, and sign-ups Raising safeguarding concerns and working with external partners This is a mobile role , giving you the flexibility to work from home, the office, and out in the community. What We're Looking For: We welcome applications from professionals with experience in roles such as Housing Officer , Tenancy Officer , Neighbourhood Officer , or Tenancy Support Officer . You should be: Confident in managing your own caseload independently Skilled in dealing with a wide range of tenancy-related issues Knowledgeable about current housing and tenancy legislation Customer-focused with excellent communication skills Ideally CIH Level 3 qualified (or equivalent experience) Why Apply? Competitive hourly rate Free parking and travel expenses covered Flexible working with supportive management A chance to make a visible difference in the local community Interested? If you're ready to take the next step in your housing career, apply now or get in touch for a confidential chat. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week, 2 Roles Salary: £32,513 - £36,125 per annum We have an exciting opportunity for two customer-focused individuals to step into these essential roles with our dedicated organisation. In this role, you ll take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well-managed communities. You ll handle a range of tenancy and housing management matters, from addressing anti-social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes. Working closely with the ASB (Anti-Social Behaviour) team, local agencies and colleagues, you ll help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live. We re looking for someone with - Experience of working in a customer service or customer-facing role - Verbal and written communication skills - GCSEs at Grade C/Level 4 or equivalent - A full, valid driving licence and access to a car Due to the nature of the role, an enhanced DBS check will be required. We re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including - 27 days holiday per year plus bank holidays (pro rata for part time colleagues). - Buy and sell holiday scheme. - Cross organisational bonus scheme. - Up to 12% pension contribution. - Life assurance cover. - Funded health cash plan or subsidised private medical insurance. - Discount vouchers. - Enhanced family leave. - Range of special leave. - Car loans, cycle to work and electric car lease scheme. The closing date for this vacancy is 18th November 2025. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job. Other organisations may call this role Housing Officer, Neighbourhood Response Officer, Housing Management Officer, Tenancy Sustainment Officer, ASB Officer, Housing and Tenancy Services Officer, or Supported Housing Officer. We re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30. We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you d thrive in the role, we encourage you to apply. All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. So, if you re looking for a meaningful role as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Spencer Clarke Group are seeking a Housing Officer for a Local Authority Client in Cambridge. In this role, you will manage tenancies, support residents, and lead a small team to deliver high-quality, customer-focused housing services that strengthen communities across Cambridge. Duties: Deliver tenancy management, resolve complex housing issues, and take action on breaches or anti-social behaviour. Support residents to sustain their tenancies, access welfare services, and improve community wellbeing. Build relationships with partners, residents' groups, and other agencies to enhance neighbourhoods. Lead and develop an Assistant Housing Officer, monitor budgets, and ensure services meet Council standards and objectives. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience delivering customer-focused services, particularly in tenancy management, enforcement, or community development. Proven ability to manage complex cases, resolve disputes, and achieve positive outcomes for residents. Experience in first-line management, coaching, or mentoring staff to meet team objectives. Strong partnership-building and communication skills, including working with residents, agencies, and community groups. What's on offer: Salary: 20ph may negotiate higher for exceptional candidates, based on experience Contract type: 6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Job Title: Neighbourhood Response Officer Location: Leatherhead Contract Type: Rolling Contract Pay Rate: 24.56 per hour Role Overview: We are seeking a proactive and community-focused Neighbourhood Response Officer to join our client's team. This role is pivotal in maintaining safe, clean, and welcoming neighbourhoods by responding to issues raised by residents, conducting inspections, and working collaboratively with internal teams and external partners. Key Responsibilities: Act as the first point of contact for residents regarding neighbourhood concerns. Conduct regular estate inspections to identify and resolve issues such as fly-tipping, graffiti, anti-social behaviour, and property damage. Liaise with contractors and service providers to ensure timely resolution of maintenance and environmental issues. Work closely with housing officers, community safety teams, and local authorities to support tenancy management and enforcement. Maintain accurate records of inspections, incidents, and actions taken. Promote community engagement and support initiatives that improve the quality of life for residents. Respond promptly to complaints and service requests, ensuring a high standard of customer service. Requirements: Previous experience in a similar role within housing, local government, or community services. Strong interpersonal and communication skills. Ability to work independently and manage a varied workload. Knowledge of housing legislation and community safety practices is desirable. Full UK driving licence and access to a vehicle may be required.

We're recruiting an experienced and proactive Lead Resident Liaison Officer to join a forward-thinking housing service delivering large-scale regeneration and community improvement programmes. This is new position and an exciting opportunity for someone passionate about housing, community engagement, and supporting residents through change. You'll play a pivotal role in ensuring that residents are well-informed, supported, and actively involved throughout the regeneration process, while helping to deliver sustainable neighbourhoods and excellent housing outcomes. The role will require at least 1 day a week on site for meetings and resident engagement. The Role Act as the key point of contact for residents affected by regeneration or redevelopment programmes, ensuring they are fully supported throughout the process. Provide clear and empathetic advice to tenants and leaseholders on decanting, rehousing, and tenancy management matters. Work closely with Housing Officers, Development teams, and contractors to coordinate communication, ensure access arrangements, and resolve resident concerns. Support the delivery of community engagement initiatives, consultation events, and meetings, ensuring residents' views are captured and represented. Manage and maintain accurate records of resident interactions, moves, and rehousing plans using housing management systems. Conduct home visits and estate inspections, identifying and escalating any issues around property condition, tenancy sustainment, or neighbourhood concerns. Collaborate with internal and external partners to support social value delivery, community initiatives, and resident wellbeing programmes. Provide practical advice and assistance to residents on housing options, benefits, and other available support services. Support with decant management, including temporary moves, home loss payments, disturbance allowances, and liaising with contractors. Ensure all communication is professional, consistent, and aligned with project timelines and objectives. Key Requirements Minimum 5 years demonstrable experience in housing management, regeneration, or resident liaison roles within local government, housing associations, or similar settings. Strong understanding of tenancy management, decant processes, and community engagement. Excellent communication and interpersonal skills, with the ability to build trust and rapport with residents during periods of change. Confident managing sensitive conversations and maintaining professionalism under pressure. Good knowledge of housing legislation, allocations, and tenancy sustainment principles. Ability to manage a varied workload, prioritise effectively, and meet deadlines in a fast-paced environment. IT proficient, with experience using housing management systems and Microsoft Office tools. A full UK driving licence and access to a vehicle is preferred, as estate-based work will be required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.