The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management & Service Delivery Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Minimise out-of-time repairs through effective monitoring, follow-up, and intervention. Follow up transactional repair surveys and ensure resident satisfaction with outcomes. Performance Management & Continuous Improvement Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Lead and deliver service improvement and action plans relating to reactive repairs, voids, planned works, and non-regulatory services. Support the development and embedding of continuous improvement processes across Property Services. Contractor & Contract Management Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Monitor contractor performance against service level agreements, quality standards, and budgets. Monitor, review, and report on non-regulatory contracts including gardening, cleaning, gritting, window cleaning, bin cleaning, and other cyclical maintenance services. Provide contract administration, liaison, and process support to ensure successful delivery of responsive, planned, and non-regulatory works. Assist with the planned works programme, including tenant consultation and service delivery support. Become familiar with, develop, and monitor Schedule of Rates pricing, reporting on individual items and contractor adherence. Ensure in-house operatives deliver value for money through analysis of completed works. Financial & Administrative Responsibilities Understand and support the management of budgets for responsive repairs, planned works, and non-regulatory services, including budget-setting processes. Process and manage invoices in a timely manner to meet finance requirements. Produce programmes, management information, and KPI reports for internal and external stakeholders, ensuring records are stored appropriately. Leadership, Communication & Engagement Provide guidance, coaching, and support to staff, sharing best practice and supporting development. Support the Property Services Manager with operational planning, policy implementation, review, and service development. Attend staff meetings, tenant meetings, team briefings, and organisational events as required. When required, provide telephone and reception cover, resolving enquiries at first point of contact where possible. General & Organisational Responsibilities Ensure compliance with all health and safety, statutory, and regulatory requirements. Demonstrate confidentiality, professionalism, and integrity at all times. Work in a manner sensitive to the culture and religious needs of the Jewish community. Promote equality, diversity, and anti-discriminatory practice. Participate fully in training and development in line with organisational and mandatory requirements. Undertake any other duties within the scope of the role as reasonably required.
22/04/2026
Full time
The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management & Service Delivery Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Minimise out-of-time repairs through effective monitoring, follow-up, and intervention. Follow up transactional repair surveys and ensure resident satisfaction with outcomes. Performance Management & Continuous Improvement Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Lead and deliver service improvement and action plans relating to reactive repairs, voids, planned works, and non-regulatory services. Support the development and embedding of continuous improvement processes across Property Services. Contractor & Contract Management Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Monitor contractor performance against service level agreements, quality standards, and budgets. Monitor, review, and report on non-regulatory contracts including gardening, cleaning, gritting, window cleaning, bin cleaning, and other cyclical maintenance services. Provide contract administration, liaison, and process support to ensure successful delivery of responsive, planned, and non-regulatory works. Assist with the planned works programme, including tenant consultation and service delivery support. Become familiar with, develop, and monitor Schedule of Rates pricing, reporting on individual items and contractor adherence. Ensure in-house operatives deliver value for money through analysis of completed works. Financial & Administrative Responsibilities Understand and support the management of budgets for responsive repairs, planned works, and non-regulatory services, including budget-setting processes. Process and manage invoices in a timely manner to meet finance requirements. Produce programmes, management information, and KPI reports for internal and external stakeholders, ensuring records are stored appropriately. Leadership, Communication & Engagement Provide guidance, coaching, and support to staff, sharing best practice and supporting development. Support the Property Services Manager with operational planning, policy implementation, review, and service development. Attend staff meetings, tenant meetings, team briefings, and organisational events as required. When required, provide telephone and reception cover, resolving enquiries at first point of contact where possible. General & Organisational Responsibilities Ensure compliance with all health and safety, statutory, and regulatory requirements. Demonstrate confidentiality, professionalism, and integrity at all times. Work in a manner sensitive to the culture and religious needs of the Jewish community. Promote equality, diversity, and anti-discriminatory practice. Participate fully in training and development in line with organisational and mandatory requirements. Undertake any other duties within the scope of the role as reasonably required.
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with a Leeds based Housing Association to assist them in recruiting a permanent Senior Repairs Coordinator to work out of their offices located in Leeds. Job Purpose The Senior Repairs Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the postholder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. Key Responsibilities Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Candidate Requirements A good standard of education and relevant qualifications Strong IT skills, including confident use of Microsoft Word, Excel, and Outlook Experience using databases and housing or repairs management systems Proven administrative experience within a service-based environment Experience of working in a customer-focused environment, ideally within housing or property services Excellent knowledge of housing repairs processes, defects, and responsive maintenance Experience managing contractor relationships, monitoring and improving performance both formally and informally Ability to interpret performance data and KPIs and use insights to drive service improvement Salary & Benefits £38,184 per annum 37 hour working week 20 days annual leave, plus 8 statutory Bank Holidays and all Jewish High Holy days. Leave increase by 1 day per annum to a maximum of 5 extra days. 7% Pension Office based To discuss the finer points of this fantastic opportunity please don't hesitate to contact me directly on or email
22/04/2026
Full time
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with a Leeds based Housing Association to assist them in recruiting a permanent Senior Repairs Coordinator to work out of their offices located in Leeds. Job Purpose The Senior Repairs Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the postholder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. Key Responsibilities Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Candidate Requirements A good standard of education and relevant qualifications Strong IT skills, including confident use of Microsoft Word, Excel, and Outlook Experience using databases and housing or repairs management systems Proven administrative experience within a service-based environment Experience of working in a customer-focused environment, ideally within housing or property services Excellent knowledge of housing repairs processes, defects, and responsive maintenance Experience managing contractor relationships, monitoring and improving performance both formally and informally Ability to interpret performance data and KPIs and use insights to drive service improvement Salary & Benefits £38,184 per annum 37 hour working week 20 days annual leave, plus 8 statutory Bank Holidays and all Jewish High Holy days. Leave increase by 1 day per annum to a maximum of 5 extra days. 7% Pension Office based To discuss the finer points of this fantastic opportunity please don't hesitate to contact me directly on or email
We are recruiting for a Workstream Site Coordinator who will be responsible for inspecting the quality of works on-site, ensuring it meets specified standards, and health and safety requirements. Reporting to the Project Manager, you would be assisting with the on-site management of planned works projects. This role is ideal, not just for experienced Site Mangers/Coordinators but is an excellent opportunity for Repairs Supervisors, Tradespeople and Customer Service based individuals with Construction Industry experience who are looking for their next move. As part of this role, you will be required to have a full clean UK driving licence and access to a vehicle for business purposes. Business Mileage will be reimbursed. Duties will include but will not be limited to the following. Inspecting planned works on-site and comparing it with drawings and specifications Carrying out pre-, mid-, and post-completion inspections of works, i.e., kitchen renovations, bathroom renewals. Monitoring progress and reporting to project managers, and contract administrators Liaising with contractors, engineers and surveyors and also with internal and external stakeholders to ensure customer complaints are being dealt with effectively and to an excellent, timely standard. Ensure Health and Safety regulations are being adhered to in all circumstances on site in line with CDM Regulations 2015. What you'll need to succeed SMSTS (or SSTS as a minimum) Qualification Extensive knowledge of the CDM, Asbestos awareness, Fire risk assessment and all other regulations relating to the delivery of planned program of work is essential for this role. Previous experience working in a site-based role Experience/knowledge of dealing with customer complaints, possessing excellent communication skills Significant experience of managing planned works across multiple disciplines Be a self-starter and initiator for problem solving within your service area A track record of overseeing supply chain works delivery in a performance driven environment Strong working knowledge of Statutory and Regulatory obligations relating to the delivery of servicing program of work Desire for excellent workmanship Attention to detail Basic computer (IT) skills including Excel, Outlook and Microsoft Word. Preferably trade background and/or qualifications. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
20/04/2026
Full time
We are recruiting for a Workstream Site Coordinator who will be responsible for inspecting the quality of works on-site, ensuring it meets specified standards, and health and safety requirements. Reporting to the Project Manager, you would be assisting with the on-site management of planned works projects. This role is ideal, not just for experienced Site Mangers/Coordinators but is an excellent opportunity for Repairs Supervisors, Tradespeople and Customer Service based individuals with Construction Industry experience who are looking for their next move. As part of this role, you will be required to have a full clean UK driving licence and access to a vehicle for business purposes. Business Mileage will be reimbursed. Duties will include but will not be limited to the following. Inspecting planned works on-site and comparing it with drawings and specifications Carrying out pre-, mid-, and post-completion inspections of works, i.e., kitchen renovations, bathroom renewals. Monitoring progress and reporting to project managers, and contract administrators Liaising with contractors, engineers and surveyors and also with internal and external stakeholders to ensure customer complaints are being dealt with effectively and to an excellent, timely standard. Ensure Health and Safety regulations are being adhered to in all circumstances on site in line with CDM Regulations 2015. What you'll need to succeed SMSTS (or SSTS as a minimum) Qualification Extensive knowledge of the CDM, Asbestos awareness, Fire risk assessment and all other regulations relating to the delivery of planned program of work is essential for this role. Previous experience working in a site-based role Experience/knowledge of dealing with customer complaints, possessing excellent communication skills Significant experience of managing planned works across multiple disciplines Be a self-starter and initiator for problem solving within your service area A track record of overseeing supply chain works delivery in a performance driven environment Strong working knowledge of Statutory and Regulatory obligations relating to the delivery of servicing program of work Desire for excellent workmanship Attention to detail Basic computer (IT) skills including Excel, Outlook and Microsoft Word. Preferably trade background and/or qualifications. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Job Title: Business Coordinator Location: Derby, UK Sector: Social Housing Reporting To: Business Support Manager / Operations Manager Salary: Up to 33,000 + Package (DOE) Role Overview The Business Coordinator plays a key role in supporting the efficient operation of a social housing organisation. This position involves coordinating administrative, operational, and customer-focused activities to ensure high-quality service delivery to residents and stakeholders. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Operational Support Coordinate day-to-day business activities across housing and property services teams Maintain accurate records, databases, and reporting systems Support the planning and delivery of projects, repairs programmes, and tenancy services Monitor service performance and assist in producing KPI reports Customer & Stakeholder Engagement Act as a first point of contact for internal teams, residents, and external partners Handle enquiries professionally, ensuring timely resolution or escalation Support resident engagement initiatives and community programmes Administrative Coordination Schedule meetings, manage calendars, and prepare documentation Process invoices, purchase orders, and budget tracking support Ensure compliance with organisational policies and regulatory requirements Data & Reporting Collate and analyse data to support decision-making Produce regular reports on service delivery, complaints, and performance metrics Maintain confidentiality and ensure data protection standards are met Compliance & Governance Support audits and compliance checks within housing services Assist in maintaining health & safety records and documentation Ensure adherence to social housing regulations and internal procedures Key Skills & Experience Essential: Previous experience in an administrative or coordination role Strong organisational and time management skills Excellent communication skills (written and verbal) Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to manage multiple tasks and meet deadlines Desirable: Experience within social housing, property, or public sector Knowledge of housing management systems Understanding of regulatory frameworks in social housing Personal Attributes Proactive and solution-focused High attention to detail Strong interpersonal skills and team collaboration Adaptable and resilient in a changing environment Commitment to delivering excellent customer service Salary & Benefits Competitive salary (dependent on experience) Pension scheme Flexible working options Generous annual leave entitlement Training and development opportunities To apply please send your CV to (url removed)
20/04/2026
Full time
Job Title: Business Coordinator Location: Derby, UK Sector: Social Housing Reporting To: Business Support Manager / Operations Manager Salary: Up to 33,000 + Package (DOE) Role Overview The Business Coordinator plays a key role in supporting the efficient operation of a social housing organisation. This position involves coordinating administrative, operational, and customer-focused activities to ensure high-quality service delivery to residents and stakeholders. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Operational Support Coordinate day-to-day business activities across housing and property services teams Maintain accurate records, databases, and reporting systems Support the planning and delivery of projects, repairs programmes, and tenancy services Monitor service performance and assist in producing KPI reports Customer & Stakeholder Engagement Act as a first point of contact for internal teams, residents, and external partners Handle enquiries professionally, ensuring timely resolution or escalation Support resident engagement initiatives and community programmes Administrative Coordination Schedule meetings, manage calendars, and prepare documentation Process invoices, purchase orders, and budget tracking support Ensure compliance with organisational policies and regulatory requirements Data & Reporting Collate and analyse data to support decision-making Produce regular reports on service delivery, complaints, and performance metrics Maintain confidentiality and ensure data protection standards are met Compliance & Governance Support audits and compliance checks within housing services Assist in maintaining health & safety records and documentation Ensure adherence to social housing regulations and internal procedures Key Skills & Experience Essential: Previous experience in an administrative or coordination role Strong organisational and time management skills Excellent communication skills (written and verbal) Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to manage multiple tasks and meet deadlines Desirable: Experience within social housing, property, or public sector Knowledge of housing management systems Understanding of regulatory frameworks in social housing Personal Attributes Proactive and solution-focused High attention to detail Strong interpersonal skills and team collaboration Adaptable and resilient in a changing environment Commitment to delivering excellent customer service Salary & Benefits Competitive salary (dependent on experience) Pension scheme Flexible working options Generous annual leave entitlement Training and development opportunities To apply please send your CV to (url removed)
We're recruiting a Housing Coordinator to play a key role in supporting the delivery of responsive repairs and maintenance services. This is a frontline role within the Housing service, focused on ensuring repairs are handled efficiently, legal obligations are met, and residents receive a high-quality service. You'll be responsible for coordinating repairs casework, liaising with contractors, and making sure urgent issues are resolved quickly and effect. The Role Monitor the housing repairs inbox and manage a wide range of repair-related enquiries. Raise purchase orders using NEC and Business World systems and process invoices promptly. Act as a first point of contact for tenants, calling residents to arrange inspections, provide updates, and resolve queries. Monitor live chat with the maintenance contractor (CARDO), dealing with issues such as access, contact details, and urgent requests. Provide contractors with key documentation including asbestos surveys and other compliance-related information. Collate and submit disrepair case information to the legal team. Raise and coordinate inspections for surveyors, ensuring residents are fully informed. Cover the evening rota alongside a designated manager, responding to emergency repair issues (with occasional commitments after 5pm). Submit out-of-hours repair reports to contractors. Work closely with internal housing teams and external contractors to ensure repairs are completed to a high standard and within agreed timescales. Key Requirements Strong background in housing repairs, maintenance, or compliance roles. Experience managing repair casework, including disrepair claims and legal submissions. Confident using housing IT systems such as NEC and Business World. Excellent communication skills, with the ability to explain repairs processes clearly to residents and contractors. Strong organisational skills with the ability to prioritise in a high-volume environment. Customer-focused approach, ensuring residents receive clear, timely, and professional service. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
20/04/2026
Contract
We're recruiting a Housing Coordinator to play a key role in supporting the delivery of responsive repairs and maintenance services. This is a frontline role within the Housing service, focused on ensuring repairs are handled efficiently, legal obligations are met, and residents receive a high-quality service. You'll be responsible for coordinating repairs casework, liaising with contractors, and making sure urgent issues are resolved quickly and effect. The Role Monitor the housing repairs inbox and manage a wide range of repair-related enquiries. Raise purchase orders using NEC and Business World systems and process invoices promptly. Act as a first point of contact for tenants, calling residents to arrange inspections, provide updates, and resolve queries. Monitor live chat with the maintenance contractor (CARDO), dealing with issues such as access, contact details, and urgent requests. Provide contractors with key documentation including asbestos surveys and other compliance-related information. Collate and submit disrepair case information to the legal team. Raise and coordinate inspections for surveyors, ensuring residents are fully informed. Cover the evening rota alongside a designated manager, responding to emergency repair issues (with occasional commitments after 5pm). Submit out-of-hours repair reports to contractors. Work closely with internal housing teams and external contractors to ensure repairs are completed to a high standard and within agreed timescales. Key Requirements Strong background in housing repairs, maintenance, or compliance roles. Experience managing repair casework, including disrepair claims and legal submissions. Confident using housing IT systems such as NEC and Business World. Excellent communication skills, with the ability to explain repairs processes clearly to residents and contractors. Strong organisational skills with the ability to prioritise in a high-volume environment. Customer-focused approach, ensuring residents receive clear, timely, and professional service. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Company profile: We are seeking a Homes Coordinator to support a local business in Newcastle under Lyme on a 6 month fixed term contract. Job Description: Following clearly laid out processes to ensure maintenance services are delivered efficiently in all homes Ensure all back-office processes are followed for all work streams to deliver a effective and efficient maintenance service for the company. To schedule internal and external activity liaising between contractors, internal delivery teams and customers to ensure that customer options and relevant literature is prepared and delivered at appropriate times to ensure that work programme targets are achieved. As and when required for complex repairs or processing asbestos requests, keeping inhouse management and job deployment systems accurate and up to date. To effective schedule activity for both grounds' maintenance and void works, processing voids through to completion and handover to the lettings team. To accurately raise work and variation orders to sub-contractor's proving purchase orders and processing payments in a timely manner. To effectively support customers who need to be re-homed during works that are being completed, keeping them at the heart of what you do and walking beside them in their journey. To develop, maintain and support an effective & efficient contract management process, utilising the correct contract management process and portal for sub-contractors for regular progress and updates. To initiate research and to monitor, maintain and interpret the results of customer surveys including the production and maintenance of records/databases, reports, and other control information as required by the Company and/or other external sources. To support our customers with initial complaints resulting from responsive, voids and grounds maintenance and communal cleaning work streams (escalating where necessary) and to provide trend analysis and provide service improvements from complaint analysis. As and when required to meetings, communicate and present the objectives of the departments to other teams, Customer Groups and focus groups including the occasional attendance of weekend/ evening meetings. To undertake any other duties as may be reasonably required of the post holder which is commensurate with the grading of the position. Candidate Requirements: Experience: Experience working in a customer focused environment Previous experience in coordinating trades people or engineers or housing repairs is essential Strong administration skills Numerate and IT literate and is able to work effectively with microsoft office applications Ability to understand and interpret data and provide reports for the management team Effective communication Self motivated, utilisation of own initiative and acts as a positive role model Ability to display a calm and patient approach when dealing with challenging customers and situations Demonstratable experience of working in property maintenance or construction co ordination environment Experience of using and updating housing and contract management systems Able to work in a team, managing multiple priorities and oragnising workload around objectives and deadlines Essential Hold a current UK driving licence This role will need a satisfactory basic DBS certificate Be flexible with working hours to meet service requirements This role is commutable from: Newcastle under Lyme, Stoke on Trent, Keele, Congleton, Stone and surrounding areas This role would suit candidates with the following experience: Repairs Coordinator, Maintenance Coordinator, Scheduler, Labour Controller, Engineering Coordinator Hours: Monday Friday 37 hours per week Salary: £28,047 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
16/04/2026
Full time
Company profile: We are seeking a Homes Coordinator to support a local business in Newcastle under Lyme on a 6 month fixed term contract. Job Description: Following clearly laid out processes to ensure maintenance services are delivered efficiently in all homes Ensure all back-office processes are followed for all work streams to deliver a effective and efficient maintenance service for the company. To schedule internal and external activity liaising between contractors, internal delivery teams and customers to ensure that customer options and relevant literature is prepared and delivered at appropriate times to ensure that work programme targets are achieved. As and when required for complex repairs or processing asbestos requests, keeping inhouse management and job deployment systems accurate and up to date. To effective schedule activity for both grounds' maintenance and void works, processing voids through to completion and handover to the lettings team. To accurately raise work and variation orders to sub-contractor's proving purchase orders and processing payments in a timely manner. To effectively support customers who need to be re-homed during works that are being completed, keeping them at the heart of what you do and walking beside them in their journey. To develop, maintain and support an effective & efficient contract management process, utilising the correct contract management process and portal for sub-contractors for regular progress and updates. To initiate research and to monitor, maintain and interpret the results of customer surveys including the production and maintenance of records/databases, reports, and other control information as required by the Company and/or other external sources. To support our customers with initial complaints resulting from responsive, voids and grounds maintenance and communal cleaning work streams (escalating where necessary) and to provide trend analysis and provide service improvements from complaint analysis. As and when required to meetings, communicate and present the objectives of the departments to other teams, Customer Groups and focus groups including the occasional attendance of weekend/ evening meetings. To undertake any other duties as may be reasonably required of the post holder which is commensurate with the grading of the position. Candidate Requirements: Experience: Experience working in a customer focused environment Previous experience in coordinating trades people or engineers or housing repairs is essential Strong administration skills Numerate and IT literate and is able to work effectively with microsoft office applications Ability to understand and interpret data and provide reports for the management team Effective communication Self motivated, utilisation of own initiative and acts as a positive role model Ability to display a calm and patient approach when dealing with challenging customers and situations Demonstratable experience of working in property maintenance or construction co ordination environment Experience of using and updating housing and contract management systems Able to work in a team, managing multiple priorities and oragnising workload around objectives and deadlines Essential Hold a current UK driving licence This role will need a satisfactory basic DBS certificate Be flexible with working hours to meet service requirements This role is commutable from: Newcastle under Lyme, Stoke on Trent, Keele, Congleton, Stone and surrounding areas This role would suit candidates with the following experience: Repairs Coordinator, Maintenance Coordinator, Scheduler, Labour Controller, Engineering Coordinator Hours: Monday Friday 37 hours per week Salary: £28,047 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Repairs Admin Team Lead - Housing Association (North London) 34 per hour (Umbrella) 4-Month Contract (Likely Extension) Hybrid Working: 3 Days On-Site, 2 Days Remote We are seeking an experienced Repairs Admin Team Lead to join a busy Housing Association in North London on an initial 4-month contract, with strong potential for extension. Key Responsibilities: Lead and manage a team of Administrators and Team Coordinators overseeing repairs processes Monitor and drive performance using Workwise and daily Power BI reporting Ensure all repair jobs are closed within agreed SLAs Track and report on repair completion times and team outputs Oversee emergency repair updates in line with Awaab's Law , maintaining accurate records and reporting Support monitoring and closure of Fire Risk Assessments (FRAs) assigned to contractors Maintain and update performance data via spreadsheets and internal systems Adapt to evolving service needs and contribute to continuous improvement Requirements: Proven experience leading administrative teams within housing or repairs environments Strong data analysis and reporting skills (Power BI preferred) Experience with repairs systems (e.g. Workwise or similar) Good understanding of SLAs and compliance requirements Excellent organisational and communication skills This is a great opportunity to step into a key leadership role within a fast-paced housing repairs service. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
16/04/2026
Contract
Repairs Admin Team Lead - Housing Association (North London) 34 per hour (Umbrella) 4-Month Contract (Likely Extension) Hybrid Working: 3 Days On-Site, 2 Days Remote We are seeking an experienced Repairs Admin Team Lead to join a busy Housing Association in North London on an initial 4-month contract, with strong potential for extension. Key Responsibilities: Lead and manage a team of Administrators and Team Coordinators overseeing repairs processes Monitor and drive performance using Workwise and daily Power BI reporting Ensure all repair jobs are closed within agreed SLAs Track and report on repair completion times and team outputs Oversee emergency repair updates in line with Awaab's Law , maintaining accurate records and reporting Support monitoring and closure of Fire Risk Assessments (FRAs) assigned to contractors Maintain and update performance data via spreadsheets and internal systems Adapt to evolving service needs and contribute to continuous improvement Requirements: Proven experience leading administrative teams within housing or repairs environments Strong data analysis and reporting skills (Power BI preferred) Experience with repairs systems (e.g. Workwise or similar) Good understanding of SLAs and compliance requirements Excellent organisational and communication skills This is a great opportunity to step into a key leadership role within a fast-paced housing repairs service. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
About the Role Full time, office based position. I am seeking a highly organised and proactive Repairs Administrator to support the delivery of responsive repairs and maintenance services within a housing environment. You will play a key role in ensuring repairs are logged, scheduled, and completed efficiently, while delivering excellent customer service to residents and supporting contractors and internal teams. Key Responsibilities Act as a first point of contact for residents reporting repairs via phone, email, or online systems Log and raise repair requests accurately using internal systems Schedule and coordinate appointments with contractors and operatives Monitor repair progress and follow up to ensure timely completion Liaise with contractors, tenants, and internal teams to resolve queries Maintain accurate records and ensure compliance with service standards Support with complaints and ensure issues are handled promptly and professionally Assist in tracking KPIs and performance targets within the repairs service If you feel like this is the right role for you, please click apply now! Feel free to give me a call to discuss this position further on: (phone number removed)
16/04/2026
Contract
About the Role Full time, office based position. I am seeking a highly organised and proactive Repairs Administrator to support the delivery of responsive repairs and maintenance services within a housing environment. You will play a key role in ensuring repairs are logged, scheduled, and completed efficiently, while delivering excellent customer service to residents and supporting contractors and internal teams. Key Responsibilities Act as a first point of contact for residents reporting repairs via phone, email, or online systems Log and raise repair requests accurately using internal systems Schedule and coordinate appointments with contractors and operatives Monitor repair progress and follow up to ensure timely completion Liaise with contractors, tenants, and internal teams to resolve queries Maintain accurate records and ensure compliance with service standards Support with complaints and ensure issues are handled promptly and professionally Assist in tracking KPIs and performance targets within the repairs service If you feel like this is the right role for you, please click apply now! Feel free to give me a call to discuss this position further on: (phone number removed)
Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities. About the Role Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard. You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents. Key Responsibilities Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard Allocate work orders to contractors, monitor progress, and ensure KPIs are met Build and manage strong contractor relationships to ensure value for money and high-quality service delivery Support the turnaround of void properties to ensure homes are relet quickly and to a high standard Maintain accurate repairs data and process invoices efficiently Support health & safety compliance by coordinating access and maintaining up-to-date records Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfaction About You I am looking for someone who is: Experienced in a housing or related environment, particularly in responsive repairs Highly organised, with strong time management and the ability to prioritise effectively A confident communicator with a strong customer-focused approach Proactive in identifying and resolving issues before they escalate Comfortable working independently and as part of a team Detail-oriented, with a strong focus on data accuracy and process improvement Adaptable, with a flexible and hands-on approach Skills & Experience Experience in a social housing or property-related role Knowledge of reactive repairs and contractor management Strong IT skills (Microsoft 365; housing systems experience desirable) Ability to manage multiple tasks in a fast-paced environment Qualifications Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months) What They Offer Agile working with a minimum of three days on-site 25 days annual leave rising to 30 days, plus bank holidays Additional Health & Wellbeing days and volunteering leave Pension scheme (with enhanced employer contributions post-probation) Health plan Ongoing professional development and support for qualifications Why Join Them? You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives.
07/04/2026
Full time
Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities. About the Role Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard. You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents. Key Responsibilities Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard Allocate work orders to contractors, monitor progress, and ensure KPIs are met Build and manage strong contractor relationships to ensure value for money and high-quality service delivery Support the turnaround of void properties to ensure homes are relet quickly and to a high standard Maintain accurate repairs data and process invoices efficiently Support health & safety compliance by coordinating access and maintaining up-to-date records Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfaction About You I am looking for someone who is: Experienced in a housing or related environment, particularly in responsive repairs Highly organised, with strong time management and the ability to prioritise effectively A confident communicator with a strong customer-focused approach Proactive in identifying and resolving issues before they escalate Comfortable working independently and as part of a team Detail-oriented, with a strong focus on data accuracy and process improvement Adaptable, with a flexible and hands-on approach Skills & Experience Experience in a social housing or property-related role Knowledge of reactive repairs and contractor management Strong IT skills (Microsoft 365; housing systems experience desirable) Ability to manage multiple tasks in a fast-paced environment Qualifications Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months) What They Offer Agile working with a minimum of three days on-site 25 days annual leave rising to 30 days, plus bank holidays Additional Health & Wellbeing days and volunteering leave Pension scheme (with enhanced employer contributions post-probation) Health plan Ongoing professional development and support for qualifications Why Join Them? You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives.
Role Overview We are seeking an experienced and highly organised Business Support Officer to support the delivery of a large General Build contract for Islington Council, with potential involvement in similar contracts in the future. The successful candidate will play a key role in coordinating repairs, planning and scheduling works for trade operatives, and ensuring the smooth day to day running of contract support functions. Key Responsibilities Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives Allocate work efficiently to ensure productivity targets and deadlines are met Monitor job progress and update systems accordingly Act as a central point of contact for operatives, supervisors, and internal teams Liaise with clients, including local authority representatives, where required Ensure all works are logged, tracked, and completed in line with service level agreements Maintain accurate records and ensure data integrity across systems Support the wider contract team with administrative and operational tasks Assist in resolving scheduling conflicts and responding to urgent or emergency repairs Key Requirements Previous experience in a Business Support, Scheduling, or Coordination role Strong background in social housing and/or facilities management (FM) contracts Proven experience in repairs planning and scheduling for trade operatives Good understanding of responsive maintenance and property services Experience working on local authority contracts is highly desirable Skills and Competencies Proficient in IT systems and Microsoft Office packages Working knowledge of housing management systems, particularly Oneserve, is highly desirable Strong organisational and time management skills Ability to work in a fast-paced environment and manage multiple tasks Excellent communication skills, both written and verbal Problem-solving mindset with the ability to prioritise effectively High level of accuracy and attention to detail Additional Information This is a fully office-based role The position supports a key contract and requires reliability and flexibility Opportunity to support additional contracts as the business grows What We Offer A supportive and collaborative working environment Opportunities for development and progression The chance to work on high-profile local authority contracts
02/04/2026
Full time
Role Overview We are seeking an experienced and highly organised Business Support Officer to support the delivery of a large General Build contract for Islington Council, with potential involvement in similar contracts in the future. The successful candidate will play a key role in coordinating repairs, planning and scheduling works for trade operatives, and ensuring the smooth day to day running of contract support functions. Key Responsibilities Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives Allocate work efficiently to ensure productivity targets and deadlines are met Monitor job progress and update systems accordingly Act as a central point of contact for operatives, supervisors, and internal teams Liaise with clients, including local authority representatives, where required Ensure all works are logged, tracked, and completed in line with service level agreements Maintain accurate records and ensure data integrity across systems Support the wider contract team with administrative and operational tasks Assist in resolving scheduling conflicts and responding to urgent or emergency repairs Key Requirements Previous experience in a Business Support, Scheduling, or Coordination role Strong background in social housing and/or facilities management (FM) contracts Proven experience in repairs planning and scheduling for trade operatives Good understanding of responsive maintenance and property services Experience working on local authority contracts is highly desirable Skills and Competencies Proficient in IT systems and Microsoft Office packages Working knowledge of housing management systems, particularly Oneserve, is highly desirable Strong organisational and time management skills Ability to work in a fast-paced environment and manage multiple tasks Excellent communication skills, both written and verbal Problem-solving mindset with the ability to prioritise effectively High level of accuracy and attention to detail Additional Information This is a fully office-based role The position supports a key contract and requires reliability and flexibility Opportunity to support additional contracts as the business grows What We Offer A supportive and collaborative working environment Opportunities for development and progression The chance to work on high-profile local authority contracts
Are you passionate about ensuring safe, high quality environments where people can thrive? Do you enjoy improving processes, supporting compliance, and making a tangible difference across a diverse property portfolio? We are looking for a proactive and dedicated Estates Coordinator to join our national charity someone who is motivated to drive continuous improvement, support a positive health & safety culture, and help us maintain safe, compliant, and welcoming spaces for all who use our services. In this role, you ll work closely with the Estates Manager and teams across the organisation to ensure our estates, facilities, and properties are maintained to the highest standard and meet all relevant regulatory requirements. Please note: We are open to job share arrangements, with the role delivered across two individuals working 16 hours per week each; if on job share, salary per annum would be £10,574.72 What You ll Be Doing: Health & Safety & Compliance Carrying out safety and compliance checks, risk assessments, and maintenance assessments. Supporting health & safety projects, audits, investigations, and monitoring activities. Creating reports, identifying areas of improvement, and contributing to a positive safety culture. Taking part in the Health & Safety Committee and helping communicate legislative updates across the charity. Premises & Property Management Conducting premises audits and ensuring all repairs and maintenance tasks are completed on time. Coordinating with contractors and suppliers to deliver compliance-related works. Maintaining records of works, inspections, and compliance checks including gas, fire, legionella, and asbestos safety. Supporting the commissioning and decommissioning of properties across the UK. Helping manage contracts, services, and day to day estate operations at the National Office. About You We re looking for someone who is: Highly organised , proactive, and confident managing multiple priorities. Able to work independently while building strong relationships across teams. Communicative , with excellent verbal and written communication skills. Professional, confidential, and committed to continuous personal development. Essential Experience & Skills Experience in maintenance of property or a property portfolio. Strong organisational skills with the ability to coordinate others. Problem solving capability and a growth mindset. Knowledge of safety, compliance, or continuous improvement principles. Desirable Safeguarding Level 3 training. Experience with continuous improvement training or change management. About Life: Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people whoever they are to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. Our services include: Supported housing and community support Counselling and skilled listening Free pregnancy tests and baby supplies Our values : All our work is underpinned by the following universal human values: Humanity All people are special and equal Solidarity We re with you and for you Community We re better together Charity Doing good for one another Common good Building a better world Information about the role: For further information, please see the attached job description. Salary: £23,132 per annum Hours: 35 hours per week Location: Based at National Office, Leamington Spa with extensive travel to locations around the UK, particularly in the Midlands and the South of England. Benefits: At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our: Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) Birthday Leave (applicable after 1 years service) Additional annual leave for long term service Company Pension Scheme Signed member of the Menopause Workplace Pledge Safeguarding and Equality: Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct. We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds. All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
27/03/2026
Full time
Are you passionate about ensuring safe, high quality environments where people can thrive? Do you enjoy improving processes, supporting compliance, and making a tangible difference across a diverse property portfolio? We are looking for a proactive and dedicated Estates Coordinator to join our national charity someone who is motivated to drive continuous improvement, support a positive health & safety culture, and help us maintain safe, compliant, and welcoming spaces for all who use our services. In this role, you ll work closely with the Estates Manager and teams across the organisation to ensure our estates, facilities, and properties are maintained to the highest standard and meet all relevant regulatory requirements. Please note: We are open to job share arrangements, with the role delivered across two individuals working 16 hours per week each; if on job share, salary per annum would be £10,574.72 What You ll Be Doing: Health & Safety & Compliance Carrying out safety and compliance checks, risk assessments, and maintenance assessments. Supporting health & safety projects, audits, investigations, and monitoring activities. Creating reports, identifying areas of improvement, and contributing to a positive safety culture. Taking part in the Health & Safety Committee and helping communicate legislative updates across the charity. Premises & Property Management Conducting premises audits and ensuring all repairs and maintenance tasks are completed on time. Coordinating with contractors and suppliers to deliver compliance-related works. Maintaining records of works, inspections, and compliance checks including gas, fire, legionella, and asbestos safety. Supporting the commissioning and decommissioning of properties across the UK. Helping manage contracts, services, and day to day estate operations at the National Office. About You We re looking for someone who is: Highly organised , proactive, and confident managing multiple priorities. Able to work independently while building strong relationships across teams. Communicative , with excellent verbal and written communication skills. Professional, confidential, and committed to continuous personal development. Essential Experience & Skills Experience in maintenance of property or a property portfolio. Strong organisational skills with the ability to coordinate others. Problem solving capability and a growth mindset. Knowledge of safety, compliance, or continuous improvement principles. Desirable Safeguarding Level 3 training. Experience with continuous improvement training or change management. About Life: Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people whoever they are to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. Our services include: Supported housing and community support Counselling and skilled listening Free pregnancy tests and baby supplies Our values : All our work is underpinned by the following universal human values: Humanity All people are special and equal Solidarity We re with you and for you Community We re better together Charity Doing good for one another Common good Building a better world Information about the role: For further information, please see the attached job description. Salary: £23,132 per annum Hours: 35 hours per week Location: Based at National Office, Leamington Spa with extensive travel to locations around the UK, particularly in the Midlands and the South of England. Benefits: At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our: Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) Birthday Leave (applicable after 1 years service) Additional annual leave for long term service Company Pension Scheme Signed member of the Menopause Workplace Pledge Safeguarding and Equality: Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct. We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds. All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
Compliance Manager Property Services FRA, M&E & Gas Up to £55,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
01/09/2025
Full time
Compliance Manager Property Services FRA, M&E & Gas Up to £55,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
REMOTE Maintenance Coordinator Advertised by OA National Accounts Job Title: Maintenance Coordinator Industry: Housing Association Contract Type: Temporary (initially 3 month Temp contract, potential to go permanent!) Location: Remote! Pay rate: 16.07 p/hr About Us: Our client is committed to ensuring the safety and well-being of its residents through effective building management and compliance with statutory and regulatory requirements. We are seeking a dedicated Building Safety Coordinator to support our Building Safety Manager in maintaining high safety standards across our properties. Job Purpose: As a Building Safety Coordinator, your primary role will be to coordinate the resolution of inspection outcomes and administer compliance systems. You will be responsible for managing maintenance and service contracts while ensuring adherence to safety regulations and addressing any identified risks. Key Responsibilities: Review and triage inspection outcomes based on risk, assigning recommendations to internal stakeholders and external contractors. Plan, commission, and monitor all activities, ensuring control measures and repairs are completed successfully. Update compliance systems with property risk classifications and relevant inspection data. Access and review building management information, including fire risk assessments and incident trackers. Communicate with building safety inspectors to clarify risks and issues, facilitating access to properties as needed. Manage day-to-day contract services, ensuring timely completion and adherence to performance frameworks. Administer transactions within the job management system, maintaining accurate compliance records and responding to supply chain inquiries. Monitor compliance works by third-party contractors, escalating any underperformance as necessary. Support the tenancy enforcement process, liaising with legal teams and property managers to maintain safety in communal areas. Manage compliance certificate activities, ensuring accurate records and communication with stakeholders. Provide clear, supportive advice to inquiries, escalating complex issues when needed. Process payments for contracted works, adhering to financial control measures. Build constructive relationships with internal and external stakeholders, fostering effective communication. Coordinate post-inspection activities to ensure adherence to specifications and safety regulations. Facilitate access to shared spaces for various stakeholders, including contractors and consultants. Ensure compliance with internal business processes and contribute to continuous improvements. Respond flexibly to changes in work priorities and support the overall service operation. Uphold data protection and health and safety requirements in all tasks. Person Specification: Essential Skills and Experience: Experience in a building safety, asset management, or health and safety role, particularly in supporting building safety inspections. Proficient in raising orders and tracking completion. Strong contract management skills, particularly in service and maintenance contracts. Excellent communication skills, both written and verbal, with the ability to influence and persuade at all organisational levels. Results-driven with strong analytical skills and experience in providing meaningful management information. A collaborative team player, flexible to meet business requirements. Proficient in Microsoft Office and familiar with Compliance Information and Communications Technology (ICT) systems. Desirable Skills and Experience: Knowledge of Housing Management Systems, specifically Open Housing or similar platforms. Previous experience in a similar role within asset compliance or health and safety. What We Offer: A supportive work environment that values your contributions. Opportunity to make a significant impact on building safety and compliance. Competitive remuneration for your expertise and efforts. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
26/08/2025
Seasonal
REMOTE Maintenance Coordinator Advertised by OA National Accounts Job Title: Maintenance Coordinator Industry: Housing Association Contract Type: Temporary (initially 3 month Temp contract, potential to go permanent!) Location: Remote! Pay rate: 16.07 p/hr About Us: Our client is committed to ensuring the safety and well-being of its residents through effective building management and compliance with statutory and regulatory requirements. We are seeking a dedicated Building Safety Coordinator to support our Building Safety Manager in maintaining high safety standards across our properties. Job Purpose: As a Building Safety Coordinator, your primary role will be to coordinate the resolution of inspection outcomes and administer compliance systems. You will be responsible for managing maintenance and service contracts while ensuring adherence to safety regulations and addressing any identified risks. Key Responsibilities: Review and triage inspection outcomes based on risk, assigning recommendations to internal stakeholders and external contractors. Plan, commission, and monitor all activities, ensuring control measures and repairs are completed successfully. Update compliance systems with property risk classifications and relevant inspection data. Access and review building management information, including fire risk assessments and incident trackers. Communicate with building safety inspectors to clarify risks and issues, facilitating access to properties as needed. Manage day-to-day contract services, ensuring timely completion and adherence to performance frameworks. Administer transactions within the job management system, maintaining accurate compliance records and responding to supply chain inquiries. Monitor compliance works by third-party contractors, escalating any underperformance as necessary. Support the tenancy enforcement process, liaising with legal teams and property managers to maintain safety in communal areas. Manage compliance certificate activities, ensuring accurate records and communication with stakeholders. Provide clear, supportive advice to inquiries, escalating complex issues when needed. Process payments for contracted works, adhering to financial control measures. Build constructive relationships with internal and external stakeholders, fostering effective communication. Coordinate post-inspection activities to ensure adherence to specifications and safety regulations. Facilitate access to shared spaces for various stakeholders, including contractors and consultants. Ensure compliance with internal business processes and contribute to continuous improvements. Respond flexibly to changes in work priorities and support the overall service operation. Uphold data protection and health and safety requirements in all tasks. Person Specification: Essential Skills and Experience: Experience in a building safety, asset management, or health and safety role, particularly in supporting building safety inspections. Proficient in raising orders and tracking completion. Strong contract management skills, particularly in service and maintenance contracts. Excellent communication skills, both written and verbal, with the ability to influence and persuade at all organisational levels. Results-driven with strong analytical skills and experience in providing meaningful management information. A collaborative team player, flexible to meet business requirements. Proficient in Microsoft Office and familiar with Compliance Information and Communications Technology (ICT) systems. Desirable Skills and Experience: Knowledge of Housing Management Systems, specifically Open Housing or similar platforms. Previous experience in a similar role within asset compliance or health and safety. What We Offer: A supportive work environment that values your contributions. Opportunity to make a significant impact on building safety and compliance. Competitive remuneration for your expertise and efforts. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Maintenance Coordinator Advertised by OA National Accounts Job Title: Maintenance Coordinator Industry: Housing Association Contract Type: Temporary (initially 3 month Temp contract, potential to go permanent!) Location: Remote! Pay rate: 16.07 p/hr About Us: Our client is committed to ensuring the safety and well-being of its residents through effective building management and compliance with statutory and regulatory requirements. We are seeking a dedicated Building Safety Coordinator to support our Building Safety Manager in maintaining high safety standards across our properties. Job Purpose: As a Building Safety Coordinator, your primary role will be to coordinate the resolution of inspection outcomes and administer compliance systems. You will be responsible for managing maintenance and service contracts while ensuring adherence to safety regulations and addressing any identified risks. Key Responsibilities: Review and triage inspection outcomes based on risk, assigning recommendations to internal stakeholders and external contractors. Plan, commission, and monitor all activities, ensuring control measures and repairs are completed successfully. Update compliance systems with property risk classifications and relevant inspection data. Access and review building management information, including fire risk assessments and incident trackers. Communicate with building safety inspectors to clarify risks and issues, facilitating access to properties as needed. Manage day-to-day contract services, ensuring timely completion and adherence to performance frameworks. Administer transactions within the job management system, maintaining accurate compliance records and responding to supply chain inquiries. Monitor compliance works by third-party contractors, escalating any underperformance as necessary. Support the tenancy enforcement process, liaising with legal teams and property managers to maintain safety in communal areas. Manage compliance certificate activities, ensuring accurate records and communication with stakeholders. Provide clear, supportive advice to inquiries, escalating complex issues when needed. Process payments for contracted works, adhering to financial control measures. Build constructive relationships with internal and external stakeholders, fostering effective communication. Coordinate post-inspection activities to ensure adherence to specifications and safety regulations. Facilitate access to shared spaces for various stakeholders, including contractors and consultants. Ensure compliance with internal business processes and contribute to continuous improvements. Respond flexibly to changes in work priorities and support the overall service operation. Uphold data protection and health and safety requirements in all tasks. Person Specification: Essential Skills and Experience: Experience in a building safety, asset management, or health and safety role, particularly in supporting building safety inspections. Proficient in raising orders and tracking completion. Strong contract management skills, particularly in service and maintenance contracts. Excellent communication skills, both written and verbal, with the ability to influence and persuade at all organisational levels. Results-driven with strong analytical skills and experience in providing meaningful management information. A collaborative team player, flexible to meet business requirements. Proficient in Microsoft Office and familiar with Compliance Information and Communications Technology (ICT) systems. Desirable Skills and Experience: Knowledge of Housing Management Systems, specifically Open Housing or similar platforms. Previous experience in a similar role within asset compliance or health and safety. What We Offer: A supportive work environment that values your contributions. Opportunity to make a significant impact on building safety and compliance. Competitive remuneration for your expertise and efforts. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
26/08/2025
Seasonal
Maintenance Coordinator Advertised by OA National Accounts Job Title: Maintenance Coordinator Industry: Housing Association Contract Type: Temporary (initially 3 month Temp contract, potential to go permanent!) Location: Remote! Pay rate: 16.07 p/hr About Us: Our client is committed to ensuring the safety and well-being of its residents through effective building management and compliance with statutory and regulatory requirements. We are seeking a dedicated Building Safety Coordinator to support our Building Safety Manager in maintaining high safety standards across our properties. Job Purpose: As a Building Safety Coordinator, your primary role will be to coordinate the resolution of inspection outcomes and administer compliance systems. You will be responsible for managing maintenance and service contracts while ensuring adherence to safety regulations and addressing any identified risks. Key Responsibilities: Review and triage inspection outcomes based on risk, assigning recommendations to internal stakeholders and external contractors. Plan, commission, and monitor all activities, ensuring control measures and repairs are completed successfully. Update compliance systems with property risk classifications and relevant inspection data. Access and review building management information, including fire risk assessments and incident trackers. Communicate with building safety inspectors to clarify risks and issues, facilitating access to properties as needed. Manage day-to-day contract services, ensuring timely completion and adherence to performance frameworks. Administer transactions within the job management system, maintaining accurate compliance records and responding to supply chain inquiries. Monitor compliance works by third-party contractors, escalating any underperformance as necessary. Support the tenancy enforcement process, liaising with legal teams and property managers to maintain safety in communal areas. Manage compliance certificate activities, ensuring accurate records and communication with stakeholders. Provide clear, supportive advice to inquiries, escalating complex issues when needed. Process payments for contracted works, adhering to financial control measures. Build constructive relationships with internal and external stakeholders, fostering effective communication. Coordinate post-inspection activities to ensure adherence to specifications and safety regulations. Facilitate access to shared spaces for various stakeholders, including contractors and consultants. Ensure compliance with internal business processes and contribute to continuous improvements. Respond flexibly to changes in work priorities and support the overall service operation. Uphold data protection and health and safety requirements in all tasks. Person Specification: Essential Skills and Experience: Experience in a building safety, asset management, or health and safety role, particularly in supporting building safety inspections. Proficient in raising orders and tracking completion. Strong contract management skills, particularly in service and maintenance contracts. Excellent communication skills, both written and verbal, with the ability to influence and persuade at all organisational levels. Results-driven with strong analytical skills and experience in providing meaningful management information. A collaborative team player, flexible to meet business requirements. Proficient in Microsoft Office and familiar with Compliance Information and Communications Technology (ICT) systems. Desirable Skills and Experience: Knowledge of Housing Management Systems, specifically Open Housing or similar platforms. Previous experience in a similar role within asset compliance or health and safety. What We Offer: A supportive work environment that values your contributions. Opportunity to make a significant impact on building safety and compliance. Competitive remuneration for your expertise and efforts. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Housing and Support Coordinators (Independent Living / Sheltered Housing) X2 Salary: £24,561pa + Essential Car User Allowance Location: Salford or Sale, Greater Manchester 35 hours per week Monday Friday (wherever possible we are open to suggestion on the working hours and are happy to consider flexible job requirements such as job share, reduced hours, compressed hours etc., just let us know as part of your application) Enhanced DBS check working with Adults Closing date: 12.00 noon 31st January 2024 Interview date: Wednesday 29th January 2024 Our organisation is all about people the people who live in our homes, the people in the communities we serve and the people we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile, flexible culture which supports people to do this. As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential. This role will help us to do this by providing monitoring and support in connection with tenants well-being and housing management needs. In this role, you will be responsible for: Delivering a brilliant service to customers living in our older people s independent living schemes Provide intensive on scheme housing management and support services to customers living in our buildings, ensuring provision of excellent services and safeguarding. Ensure that the building is compliant with health and safety and that all repairs and planned works are carried out to an appropriate standard. We need people who have: excellent communication skills; an understanding of professional boundaries and safeguarding; experience of working in a fast-paced environment and able to meet deadlines; strong organisational skills; resilience and compassion, as you ll work with people with complex needs; a flexible attitude towards your working hours (in the event of an emergency situation); An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car; Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. So, if you have a great rapport with people and can make a difference - we d love you to join our team!
29/01/2025
Full time
Housing and Support Coordinators (Independent Living / Sheltered Housing) X2 Salary: £24,561pa + Essential Car User Allowance Location: Salford or Sale, Greater Manchester 35 hours per week Monday Friday (wherever possible we are open to suggestion on the working hours and are happy to consider flexible job requirements such as job share, reduced hours, compressed hours etc., just let us know as part of your application) Enhanced DBS check working with Adults Closing date: 12.00 noon 31st January 2024 Interview date: Wednesday 29th January 2024 Our organisation is all about people the people who live in our homes, the people in the communities we serve and the people we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile, flexible culture which supports people to do this. As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential. This role will help us to do this by providing monitoring and support in connection with tenants well-being and housing management needs. In this role, you will be responsible for: Delivering a brilliant service to customers living in our older people s independent living schemes Provide intensive on scheme housing management and support services to customers living in our buildings, ensuring provision of excellent services and safeguarding. Ensure that the building is compliant with health and safety and that all repairs and planned works are carried out to an appropriate standard. We need people who have: excellent communication skills; an understanding of professional boundaries and safeguarding; experience of working in a fast-paced environment and able to meet deadlines; strong organisational skills; resilience and compassion, as you ll work with people with complex needs; a flexible attitude towards your working hours (in the event of an emergency situation); An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car; Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. So, if you have a great rapport with people and can make a difference - we d love you to join our team!
If you have direct customer service experience and have worked for a new build housing developer or within the construction industry I am keen to speak to you!
I am currently looking for a Customer Service Coordinator to be based in a stunning head office in Southampton
Day to day duties:
* Dealing with customer queries & complaints
* Logging defects
* Managing engineers diaries with regards to repairs
* Monitoring customer service email inbox
* Occasional site visits
* Escalating complaints to management where necessary
* Updating internal database
If you are interested in applying for this role please do so below and to be considered for this role please do so below or for more information contact Zoe Georgiou
14/08/2020
Permanent
If you have direct customer service experience and have worked for a new build housing developer or within the construction industry I am keen to speak to you!
I am currently looking for a Customer Service Coordinator to be based in a stunning head office in Southampton
Day to day duties:
* Dealing with customer queries & complaints
* Logging defects
* Managing engineers diaries with regards to repairs
* Monitoring customer service email inbox
* Occasional site visits
* Escalating complaints to management where necessary
* Updating internal database
If you are interested in applying for this role please do so below and to be considered for this role please do so below or for more information contact Zoe Georgiou
West London/Middlesex, UK- Feltham- TW14
Complaints Coordinator - Social Housing (Temp to Perm)
One of our leading social housing clients are looking for a Complaints Coordinator for their offices based in West London/Middlesex Office on a temp ongoing contract.
The role will sit within the Customer Service Centre .The Centre will be responsible for providing excellent customer facing front line services through a variety of channels and technology. The Customer Service Centre will deliver a pro-active and positive customer experience and resolve a broad range of enquiries at first point of contact
Principle Outputs and Responsibilities:
1. To be a customer service champion supporting relevant departments across with informal complaints resolution and root cause problem solving and nurturing a continuous improvement culture across the business. 2. Manage formal customer complaints and Members Enquiries for the Repairs and Maintenance Service using a case management approach to resolve the issue and stop it happening again whilst ensuring timescales and deadlines are adhered to 3. Access and resolve a wide range of enquiries in accordance with established processes, procedures and policies with the objective of providing a positive customer experience and resolution at first point of contact. 4. To utilise, promote and improve customer services through a range of channels and technology solutions (calls, emails, social media, live chat etc) to communicate with customers. 5. To work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered to our customers 6. Proactively contribute to the reputation of our client that all customer contact channels and provide customer service in a professional friendly and empathetic way. Take ownership of matters 7. Where required support the Repairs and Service Enquiries Team with any customer contact demand that cannot be met. 8. Achieve all personal or business objectives, measures or targets, service level agreements or quality standards to maximise customer satisfaction 9. To use necessary business systems in an appropriate way to record information relating to enquiries, transactions and complaints in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers. 10. To provide support to the line manager or any other manager within the Customer Service Centre through any delegation of tasks. 11. To represent the organisation in a professional and appropriate manner always. 12. Undertake any other duties consistent with the basic objectives of the post and the objectives of the Customer Contact Centre.
Knowledge, Skills and Experience :
Demonstrate a good standard of numeracy and literacy. · Excellent customer care and communication skills both oral and written. · Possessing resilience. · Ability to learn and apply a wide range of skill sets to satisfy a broad range of customer needs using different channels.· IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems. · Self-motivated, assertive and confident. Experience working in a customer care environment where interpersonal communications using a variety of channels has been a key element. · Knowledge of the housing, property management, repairs and/or maintenance sector is desirable · Track record of problem solving. Experience in using customer contact management systems and customer relationship management software Social housing, property services or local authority experience/understanding is highly desireable for this role alongside experience in complaints.
You will ideally be fully computer literate and be familiar with Microsoft packages inc.Word,Excel and Outlook. Excellent telephone etiquette is key for this role.
This is a temporary ongoing role initially but may go permanent thereafter due to demand. Working hours are Monday-Friday 35 hours per week. Flexi Hours are available. Paying up to £(phone number removed) PA DOE .
This is an immediate role and our client will be running interviews ASAP with a view to having someone in place by late August 2020
14/08/2020
West London/Middlesex, UK- Feltham- TW14
Complaints Coordinator - Social Housing (Temp to Perm)
One of our leading social housing clients are looking for a Complaints Coordinator for their offices based in West London/Middlesex Office on a temp ongoing contract.
The role will sit within the Customer Service Centre .The Centre will be responsible for providing excellent customer facing front line services through a variety of channels and technology. The Customer Service Centre will deliver a pro-active and positive customer experience and resolve a broad range of enquiries at first point of contact
Principle Outputs and Responsibilities:
1. To be a customer service champion supporting relevant departments across with informal complaints resolution and root cause problem solving and nurturing a continuous improvement culture across the business. 2. Manage formal customer complaints and Members Enquiries for the Repairs and Maintenance Service using a case management approach to resolve the issue and stop it happening again whilst ensuring timescales and deadlines are adhered to 3. Access and resolve a wide range of enquiries in accordance with established processes, procedures and policies with the objective of providing a positive customer experience and resolution at first point of contact. 4. To utilise, promote and improve customer services through a range of channels and technology solutions (calls, emails, social media, live chat etc) to communicate with customers. 5. To work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered to our customers 6. Proactively contribute to the reputation of our client that all customer contact channels and provide customer service in a professional friendly and empathetic way. Take ownership of matters 7. Where required support the Repairs and Service Enquiries Team with any customer contact demand that cannot be met. 8. Achieve all personal or business objectives, measures or targets, service level agreements or quality standards to maximise customer satisfaction 9. To use necessary business systems in an appropriate way to record information relating to enquiries, transactions and complaints in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers. 10. To provide support to the line manager or any other manager within the Customer Service Centre through any delegation of tasks. 11. To represent the organisation in a professional and appropriate manner always. 12. Undertake any other duties consistent with the basic objectives of the post and the objectives of the Customer Contact Centre.
Knowledge, Skills and Experience :
Demonstrate a good standard of numeracy and literacy. · Excellent customer care and communication skills both oral and written. · Possessing resilience. · Ability to learn and apply a wide range of skill sets to satisfy a broad range of customer needs using different channels.· IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems. · Self-motivated, assertive and confident. Experience working in a customer care environment where interpersonal communications using a variety of channels has been a key element. · Knowledge of the housing, property management, repairs and/or maintenance sector is desirable · Track record of problem solving. Experience in using customer contact management systems and customer relationship management software Social housing, property services or local authority experience/understanding is highly desireable for this role alongside experience in complaints.
You will ideally be fully computer literate and be familiar with Microsoft packages inc.Word,Excel and Outlook. Excellent telephone etiquette is key for this role.
This is a temporary ongoing role initially but may go permanent thereafter due to demand. Working hours are Monday-Friday 35 hours per week. Flexi Hours are available. Paying up to £(phone number removed) PA DOE .
This is an immediate role and our client will be running interviews ASAP with a view to having someone in place by late August 2020
Are you currently looking to gain experience working for a 5* housing developer?
If the answer is yes, I would be keen to speak to you!
My client who operate at a 5* customer satisfaction rating are currently looking to grow their team and recruit a Customer Service Coordinator firstly on a temporary basis
Day to day duties:
* Dealing with customer queries & complaints
* Logging defects
* Managing engineers diaries with regards to repairs
* Monitoring customer service email inbox
* Occasional site visits
* Escalating complaints to management where necessary
* Updating internal database
If you are interested in applying for this role please do so below and to be considered for this role please do so below or for more information contact Zoe Georgiou
07/07/2020
Are you currently looking to gain experience working for a 5* housing developer?
If the answer is yes, I would be keen to speak to you!
My client who operate at a 5* customer satisfaction rating are currently looking to grow their team and recruit a Customer Service Coordinator firstly on a temporary basis
Day to day duties:
* Dealing with customer queries & complaints
* Logging defects
* Managing engineers diaries with regards to repairs
* Monitoring customer service email inbox
* Occasional site visits
* Escalating complaints to management where necessary
* Updating internal database
If you are interested in applying for this role please do so below and to be considered for this role please do so below or for more information contact Zoe Georgiou
If you are currently working for a Housing Developer in their Customer Care Department I am keen to speak to you!
You will need a good understanding of the customer care journey, defects and be able to deliver 5* customer care even when you are under pressure
Duties:
* Logging defects
* Dealing with customer queries & complaints
* Communicating with customers over the phone, via email & via social media platforms
* Site visits where needed
* Working as a team
* Booking in repairs
In order to apply for this role please do so please or for more information please contact Zoe Georgiou at the Fawkes & Reece London office
30/06/2020
Permanent
If you are currently working for a Housing Developer in their Customer Care Department I am keen to speak to you!
You will need a good understanding of the customer care journey, defects and be able to deliver 5* customer care even when you are under pressure
Duties:
* Logging defects
* Dealing with customer queries & complaints
* Communicating with customers over the phone, via email & via social media platforms
* Site visits where needed
* Working as a team
* Booking in repairs
In order to apply for this role please do so please or for more information please contact Zoe Georgiou at the Fawkes & Reece London office
Are you currently looking to gain experience working for a 5* housing developer?
If the answer is yes, I would be keen to speak to you!
My client who operate at a 5* housing developer are currently looking to grow their team and recruit a Customer Service Coordinator firstly on a temporary basis
Day to day duties:
* Dealing with customer queries & complaints
* Logging defects
* Managing engineers diaries with regards to repairs
* Monitoring customer service email inbox
* Occasional site visits
* Escalating complaints to management where necessary
* Updating internal database
If you are interested in applying for this role please do so below and to be considered for this role please do so below or for more information contact Zoe Georgiou
23/06/2020
Are you currently looking to gain experience working for a 5* housing developer?
If the answer is yes, I would be keen to speak to you!
My client who operate at a 5* housing developer are currently looking to grow their team and recruit a Customer Service Coordinator firstly on a temporary basis
Day to day duties:
* Dealing with customer queries & complaints
* Logging defects
* Managing engineers diaries with regards to repairs
* Monitoring customer service email inbox
* Occasional site visits
* Escalating complaints to management where necessary
* Updating internal database
If you are interested in applying for this role please do so below and to be considered for this role please do so below or for more information contact Zoe Georgiou
