222 jobs found

Local Housing Officer (Temporary) Location: Clapham Park, London Rate of pay: 22.65 PAYE or 29.78 Umbrella per hour Contract: Temporary until October 2026 (possible extension) Working Pattern: Hybrid, 2-3 days office/site based Patch: Lambeth, Southwark, Lewisham & Clapham Park West The Role We are looking for an experienced Local Housing Officer to deliver excellent housing services across a mixed portfolio of rented, shared ownership and leasehold homes. You'll be the main point of contact for residents, managing tenancy issues, anti-social behaviour cases, estate services and customer enquiries while working closely with local authorities, contractors and community partners. Key Responsibilities Manage a housing patch and build positive relationships with residents. Handle tenancy matters including mutual exchanges, successions and assignments. Investigate and manage anti-social behaviour and tenancy breaches. Carry out estate inspections and monitor contractor performance. Resolve complaints and support vulnerable residents. Manage service charge queries and tenancy-related issues. Conduct property viewings, tenancy sign-ups and settling-in visits. Support rent arrears management through resident engagement and referrals. Work with local stakeholders, councillors and community groups to improve neighbourhoods. About You Previous housing management experience within social housing. Knowledge of tenancy management, ASB and housing legislation. Experience working with leasehold and shared ownership customers. Strong customer service, communication and problem-solving skills. Able to manage a varied workload and work independently. Good IT and report-writing skills. Full driving licence and willingness to travel across the patch. Additional Information Hybrid working with 2-3 days in the office/community. Basic DBS check required. Driving licence and business insurance required. Temporary contract until October 2026 with potential to extend. To apply for the Local Housing Officer position, please submit your CV detailing your relevant experience.

Resident Liaison Officer Location: Sheffield Contract: Temporary Rate: 21.41 per hour The Role We are looking for an experienced Resident Liaison Officer to support residents throughout housing maintenance and refurbishment works in Sheffield. Key Responsibilities Act as the main point of contact for residents throughout works. Keep residents informed about upcoming works, access requirements and timescales. Arrange appointments and manage resident access. Deal with queries, concerns and complaints professionally. Liaise with contractors, site teams and housing management. Carry out resident visits and provide regular updates. Maintain accurate records and ensure resident issues are followed up. Requirements Previous experience as a Resident Liaison Officer or similar role. Experience within social housing, repairs, maintenance or refurbishment . Strong communication and customer service skills. Confident dealing with residents and contractors. Good organisational and administration skills. Package 21.41 per hour Temporary position Sheffield Immediate/ongoing opportunity

Social Value Officer Westminster, London, Up to £55,000 per annum + Excellent Benefits Fixed Term Contract until 31/08/2027 40 hours per week: Monday to Friday, 08:30 - 17:00, half hour lunch We are looking to recruit a Social Value Officer to join our Social Value Team in Westminster. About the Role Within this role, you ll be responsible for maintaining a network of external stakeholders and community partners, to include training providers, residents and public sector contacts, whilst ensuring social value commitments are delivered, as outlined, meeting required deadlines and quality. My will have full responsibility for the reporting of social value using Social Value Portal and HACT while also completing case studies, social media and production of newsletters, you ll have responsibility for our apprentice training programme, being the lead point of contact for schools, colleges and other provisions for coordinating work experience placements, careers evenings, mock interviews, site visits and mentoring. About you You will have a strong background in social housing and social value delivery, with proven experience of achieving targets and delivering successful outcomes against KPI specifications. You will have experience across a range of social value initiatives, including employment opportunities, pre-apprenticeships, apprenticeships, schools and colleges engagement, community volunteering, resident training, and supply chain engagement. You will be highly organised with excellent project management skills and the ability to manage multiple priorities effectively. Strong written English is essential, including the ability to produce professional correspondence and respond to complaints clearly and confidently. You will also possess good IT skills and be comfortable using a variety of computer systems and software. As an effective communicator, you will be able to build positive relationships and adapt your approach when engaging with stakeholders at all levels. You will be passionate about delivering excellent services, committed to achieving positive outcomes for customers, and dedicated to maintaining high standards of customer satisfaction. This role is office-based, so you must be able to work from our main office in Maida Vale with no hybrid working arrangement. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate 22.02 PAYE / 28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred . About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Position: Supervisor - Planned Works Location: West London Contract: Temp to perm Salary: 49500 + company van, fuel card and excellent benefits We are currently looking for a Planned Works Supervisor to join our client, a housing association based in West London. Role Overview: To manage and coordinate major works across the housing stock, ensuring that work is completed safely, on time and to specification Duties include: Conduct inspections to ensure that all health and safety, compliance, and quality standards are met. Allocate jobs to in-house teams or external contractors, monitor performance, and ensure adherence to service level agreements. Ensure all works comply with health and safety regulations, including asbestos awareness and risk assessments. Liaise with tenants, housing officers, lettings teams, and contractors to coordinate smooth handovers and effective communication. Identify opportunities to improve processes, reduce costs, and improve turnaround times without compromising quality. You Will Need: Experience in supervising or managing planned/major works projects or repairs work in a social housing or property maintenance environment. Valid UK driving licence. Good knowledge of building maintenance and relevant trades. Understanding of health and safety, building regulations, and compliance standards. Strong organisation, communication, and IT skills. Ability to manage multiple projects and meet deadlines under pressure. To Apply Click apply now to submit you application for this role

Site Manager Social Housing Refurbishment Planned Works Occupied Properties Full-time Permanent Norfolk Up to £58,000 per annum + package Site Manager job in Norfolk managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties, ensuring projects are delivered safely, on programme, to the required quality standards and with minimal disruption to residents. The Role This is an excellent opportunity for an experienced Site Manager to join a leading property services and construction contractor delivering refurbishment works as part of a long-term social housing framework in Norfolk. The role will involve taking responsibility for the day-to-day management of refurbishment projects across occupied residential properties, covering a variety of internal and external works. The successful candidate will manage site teams and subcontractors while maintaining high standards across health & safety, quality, programme and resident satisfaction. You will work closely with Contracts and Project Managers, Resident Liaison Officers, clients and other key stakeholders to ensure works are delivered effectively. Previous experience managing refurbishment works within occupied residential properties is essential. Key Responsibilities Managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties Coordinating site teams, subcontractors, materials and resources to achieve programme targets Ensuring works are completed safely, on programme and to the required quality and specification Managing subcontractor performance and issuing NCRs where required Carrying out regular site, quality and health & safety inspections Ensuring compliance with company Health & Safety procedures, including site inductions, RAMS, permits and PPE Conducting toolbox talks and promoting a strong health & safety culture across site Managing defects and ensuring works meet agreed client KPIs and quality standards Working closely with Resident Liaison Officers to minimise disruption and maintain effective communication with residents Managing resident and client concerns professionally and ensuring issues are resolved promptly Maintaining strong relationships with clients, consultants and other project stakeholders Monitoring progress against programme and reporting any potential delays Producing regular site progress reports for senior management and the client Attending client, internal and project progress meetings Carrying out work inspections and ensuring compliance with drawings, specifications and building regulations Maintaining accurate site documentation, H&S records and project information Managing site welfare facilities, offices and equipment Supporting and developing Assistant Site Managers, Site Administrators and other junior team members Identifying potential commercial opportunities and communicating these to senior management Supporting the Contracts Manager with pre-start activities and project mobilisation Requirements Proven Site Management experience within refurbishment and/or planned works Previous experience delivering works within occupied residential properties essential Strong social housing, local authority or housing association experience preferred Experience managing both internal and external refurbishment works Strong subcontractor and site team management experience Good understanding of building regulations and Health & Safety legislation Ability to read and interpret drawings, programmes and specifications Strong understanding of programme management and project delivery Good commercial awareness Excellent resident, client and stakeholder management skills Strong planning, organisational and problem-solving abilities Confident managing works in sensitive occupied environments Microsoft Office proficiency, with Microsoft Project experience beneficial SMSTS CSCS First Aid Full UK driving licence Successful candidate will be required to complete a DBS check MCIOB or working towards MCIOB desirable Package & Benefits Salary up to £58,000 per annum Comprehensive company benefits package Permanent, full-time position Long-term social housing refurbishment contract Opportunity to work with a leading property services and construction contractor Training, development and career progression opportunities This Site Manager role in Norfolk offers the opportunity to join an established team delivering a long-term programme of refurbishment works across occupied social housing properties. The position would suit an experienced Site Manager from a social housing, planned maintenance or refurbishment background who is confident managing internal and external works while maintaining excellent relationships with residents and clients. Apply now to be considered for this opportunity.

Resident Liaison Officer (RLO) East London & Essex Decent Homes & Social Housing Up to 35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and refurbishment projects throughout East London and Essex. This is an office-based role, supporting the delivery of refurbishment frameworks while acting as the key point of contact between residents, the contractor and site teams. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents and ensuring they are kept fully informed throughout refurbishment works. You will work closely with operational teams to resolve issues, manage resident communications and ensure a high level of customer satisfaction. Key Responsibilities: Act as the main point of contact for residents throughout refurbishment works. Provide clear and regular communication regarding planned works, access requirements and programme updates. Deal with resident enquiries, complaints and concerns professionally and efficiently. Arrange access to properties and coordinate appointments with residents and site teams. Maintain accurate records of resident interactions and correspondence. Work closely with Site Managers, Contracts Managers and project teams to resolve issues. Carry out resident visits and attend meetings where required. Support the delivery of Decent Homes and social housing refurbishment programmes. Ensure residents receive a high standard of customer service throughout the works. About You The successful candidate will have: Previous RLO experience within Decent Homes, social housing or refurbishment. Specific experience working on Decent Homes schemes is essential. Strong communication and interpersonal skills. Experience dealing directly with residents and tenants. The ability to manage complaints and resolve issues effectively. Good organisational and administrative skills. A professional and approachable manner. A full UK driving licence would be advantageous due to the regional coverage. Package Salary: Up to 35,000 Additional package Office-based position Frameworks covering East London & Essex Long-term opportunity with an established refurbishment contractor Excellent progression opportunities If you are an experienced Resident Liaison Officer with Decent Homes experience and are looking for a stable, long-term opportunity within social housing refurbishment, this could be an excellent opportunity to join a growing contractor.

We are recruiting on behalf of a leading social housing provider for an experienced Temporary Accommodation Officer in Shaftesbury to provide proactive housing management and support to residents at risk of homelessness. The role will involve working closely with individuals and families in temporary accommodation, helping them maintain their tenancy, maximise their income and progress towards secure, permanent housing . Key Responsibilities of a Tmporary Accommodation Officer: Manage a caseload of residents in temporary accommodation, providing housing advice, guidance and tenancy sustainment support . Work with residents on a one-to-one basis to develop personal housing plans and support their move towards permanent accommodation. Provide advice and assistance with Housing Benefit, Universal Credit, PIP, appeals and income maximisation . Monitor rent accounts and arrears, working with residents and Customer Accounts teams to establish sustainable payment and budgeting plans. Manage tenancy terminations, voids and allocations, helping to minimise void turnaround times. Respond proactively to ASB, nuisance, harassment and safeguarding concerns , working with relevant teams and external agencies. Undertake regular accommodation and scheme inspections, monitor repairs and ensure properties and communal areas remain safe and well maintained. Maintain accurate housing and customer records, ensuring compliance with relevant legislation, policies and data requirements. Work collaboratively with supported housing teams, local authorities, social services, health professionals and voluntary-sector providers. About You: Experience within housing, supported housing, homelessness, temporary accommodation or a related care/support environment . Good knowledge of housing management, tenancy sustainment and relevant housing legislation. Experience working with vulnerable residents and complex needs , with an understanding of safeguarding and trauma-informed approaches. Knowledge of welfare benefits and financial inclusion , including Housing Benefit and Universal Credit. Strong communication and interpersonal skills, with the ability to build trust and manage sensitive conversations. Experience managing ASB, tenancy issues and safeguarding concerns. A proactive, customer-focused approach and the ability to work independently while collaborating effectively with partner agencies. Good IT skills and experience maintaining accurate customer and housing records. This is an excellent opportunity for a housing professional who is passionate about supporting vulnerable residents, preventing homelessness and helping people move towards safe, secure and sustainable homes . If this Temporary Accommodation Officer role is of interest, please apply or contact (url removed)

Location: North London Contract: Initial 12-week contract PAYE: £27.81 per hour Limited/Umbrella: £36.40 per hour We are currently seeking an experienced Private Sector Housing Officer to join a busy Local Authority in North London on an initial 12-week contract. The successful candidate will work within the Housing Standards service, helping to improve housing conditions within the private rented sector and ensure landlords comply with relevant housing and licensing legislation. You will undertake property inspections, investigate complaints relating to poor housing conditions and nuisance, identify housing hazards and take appropriate enforcement action where required. Key responsibilities will include: Carrying out housing and public health inspections, including property condition, nuisance, drainage, pest control and licensing compliance visits. Investigating complaints regarding poor conditions within privately rented accommodation. Identifying housing hazards and assessing the nature, severity and urgency of remedial works. Taking appropriate action against non-compliant landlords in accordance with relevant legislation. Providing clear advice and guidance to tenants, landlords and other stakeholders. Maintaining accurate records and ensuring cases are progressed effectively and in line with statutory requirements. We are looking for candidates with previous Private Sector Housing/Housing Standards experience, within a Local Authority environment, alongside a good understanding of housing hazards, property inspections, enforcement and relevant housing/public health legislation. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Accommodation Support Officer Make a meaningful impact every day. Are you passionate about making a difference in people s lives? Do you have the resilience and empathy needed to support individuals from diverse backgrounds? We re looking for committed Accommodation Support Officers to join our team and provide vital support to participants with their housing needs. In this role, you will manage a caseload of adult males either residing in custody or living in the community. Working in close partnership with probation practitioners, you will carry out initial assessments to understand each individual s circumstances and develop tailored accommodation plans through a series of agreed interventions. You will help participants navigate housing challenges, ensure they are kept informed of decisions that affect them, and support their understanding of their rights throughout the process. We welcome applicants from a variety of professional backgrounds, including social services, mental health, education, or those who have recently graduated and are seeking experience in the criminal justice sector. If you bring a person focused approach and transferable skills, we d love to hear from you. We understand that not everyone will tick every box and that s okay. If you re engaging, adaptable and comfortable working with a diverse range of people, we ll provide on site training and ongoing support to help you grow in the role. Excellent interpersonal skills are essential, as you will be building and maintaining effective professional relationships with both participants and external stakeholders. We re looking for positive role models who can inspire and encourage meaningful changes in attitudes and behaviours, helping individuals take steps toward greater stability and independence. In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Communities is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Bristol Hours: Full time, 37 hours per week (Mon-Fri) Contract: Permanent Key Responsibilities Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills & Experience Highly effective interpersonal and communication skills both verbally and in writing Ability to establish and maintain effective working relationships Good organisation skills and ability to meet deadlines

Housing Options Officer Kettering Contract £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer 4 days in Kettering office 1 day at home Triage officer to conduct the initial homelessness assessments for customers who are at risk of homelessness. Role will be to assess eligibility, homelessness and reason to believe priority need and determine if any S188 duties are owed with a key priority to preventing homelessness with a positive outcome. This is one of several roles we are currently recruiting for please visit our website for more opportunities. To work with other Housing Options Advisors in a small team within the Housing Advice and Options Service or Single Homelessness Service delivering specialist advice, support and interventions via triage, and casework functions for both families and certain priority groups and single homeless people. To provide an efficient, high-quality advice and assessment service for people who are homeless or threatened with homelessness, ensuring that customer s circumstances are investigated and their housing and support needs are assessed and met in accordance with homelessness legislation, statutory guidance and the Council s policies and procedures. Focussed on securing positive outcomes, the post holder will work collaboratively and proactively with other services and organisations, landlords, letting agents and family members to support and safeguard homeless households and vulnerable people, and work to prevent homelessness and the use of temporary accommodation. The role will be based across the locality of North Northamptonshire. Principal responsibilities 1. Acting as a primary point of contact for households who are homeless or threatened with homelessness, provide an effective triage service to assess initial housing needs, risks, and eligibility for assistance, offering immediate advice, practical support, and advocacy to stabilise their situations. 2. Take swift and decisive action to mitigate risks of eviction or homelessness, escalating complex cases as needed, delivering timely and appropriate advice and referrals for families and single individuals based on their circumstances and statutory entitlements. 3. Deliver tailored, proactive, and person-centred advice to prevent or relieve homelessness, including negotiating with landlords, mediating with family or friends, and identifying suitable alternative accommodation. Working with customers to complete Full Housing Assessments (FHA s) and create and implement Personal Housing Plans (PHP s) that outline steps to resolve their housing issues sustainably. 4. Manage a varied caseload, ensuring that all advice, actions, casework, assessments and decisions comply with relevant legislation, guidance and caselaw, and the Council s policies and procedures. Ensure decisions are evidence based, and robust, liaising with Senior Housing Options Advisors for guidance on complex or high-risk cases as required. 5. Work collaboratively and proactively across the Housing Solutions service, with internal departments and external agencies to deliver holistic accommodation and support solutions for people who are homeless or threatened with homelessness. Coordinate, lead and actively participate in multi-agency meetings to share information, discuss concerns or risk, work together to respond to housing issues, identify and agree multi agency support plans and improve outcomes. 6. Provide empathetic, professional, and high-quality customer service at all times, resolving queries and complaints promptly and effectively. Escalate recurring issues or trends to Senior Housing Options Advisors for resolution and to support service improvement. 7. Maintain accurate, up-to-date records on all cases using the Council s homelessness case management system and other records as required, ensuring compliance with data protection regulations. Contribute to data collection and reporting processes, supporting performance monitoring and service improvement initiatives. 8. Identify safeguarding concerns for vulnerable individuals, including children and adults at risk, and take appropriate action in line with safeguarding protocols. Work with relevant teams and agencies to address risks and ensure positive outcomes for customers. 9. Take responsibility for own learning and development in relation to updates to legislation, guidance, case law and best practise to enhance knowledge and skills relating to housing advice and homelessness prevention. Share best practices and insights with colleagues to ensure consistency and contribute to the development and implementation of service improvements. 10. Provide flexible support to meet service demands during peak periods or emergencies, ensuring continuity of service for customers in urgent need. 11. Identify trends and areas for improvement within the Housing Solutions Service, contributing ideas and solutions to enhance efficiency, effectiveness, and outcomes. Support the development and implementation of new initiatives, policies, and procedures to meet changing demands and legal requirements. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Are you an experienced Housing Officer looking for your next temporary opportunity? We are currently recruiting on behalf of a client for a Temporary Housing Officer to join their housing team in Leeds. This is a fantastic opportunity for someone with a strong understanding of housing management who enjoys working directly with residents and making a positive difference to their communities. The Role As a Housing Officer, you will be responsible for managing a portfolio of properties and providing a high-quality housing management service to residents. You will work proactively to resolve issues, maintain strong resident relationships and ensure tenancy and housing management matters are dealt with effectively. Your responsibilities will include: Managing a caseload of residential tenancies and dealing with day-to-day housing management matters. Building positive and professional relationships with residents, providing advice and support where appropriate. Managing tenancy-related issues, including breaches of tenancy and anti-social behaviour. Carrying out tenancy visits, inspections and investigations as required. Working collaboratively with internal teams and external agencies to resolve complex cases. Taking appropriate action to address rent arrears and other tenancy-related issues. Ensuring accurate and timely records are maintained in line with organisational policies and procedures. Supporting residents to sustain their tenancies and access appropriate services where required. Providing a professional and customer-focused service at all times. About You We are looking for someone who has previous experience within a housing, tenancy management environment and who can confidently manage a varied caseload. You will ideally have: Previous experience working as a Housing Officer or in a similar housing management role. A good understanding of tenancy management and housing legislation. Experience dealing with anti-social behaviour, tenancy breaches and complex resident cases. Excellent communication and interpersonal skills. Strong organisational skills and the ability to prioritise a busy caseload. The confidence to deal with challenging situations professionally and sensitively. A customer-focused approach, with the ability to build effective relationships with a diverse range of residents. Good IT and administrative skills. Why Apply? This is an excellent opportunity to join a busy housing service on a temporary basis, gaining valuable experience while making a tangible difference to residents across Leeds. If you are an experienced Housing Officer who is available for a new temporary opportunity and would like to find out more, we would be keen to hear from you. Apply now with your CV for further information.

Project Coordinator / Resident Liaison Officer 28,000 - 33,000 + Excellent Benefits Welwyn Garden City, AL8 6AE Permanent, Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We have an excellent opportunity for a Project Coordinator / Resident Liaison Officer to join our Planned team, with projects in Welwyn Hatfield, Epping and Basildon. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK. The Role As Project Coordinator / Resident Liaison Officer, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with residents, Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for residents, clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves property visits, maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent customer service, administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with residents, clients, subcontractors and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is an office / site based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.

Site Manager - Planned Retrofit Works 55k + package Hereford based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Hereford and Ledbury areas. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!

Position: Void Supervisor Location: West London Contract: Temp We are currently looking for a Voids Supervisor to join our client, a housing association based in West London. Role Overview: To manage and coordinate void property works within the patch, ensuring that empty properties are turned around quickly, safely, and to a high standard in preparation for new tenancies. The Voids Supervisor plays a key role in reducing re-let times and maintaining property standards across the housing stock. Responsibilities: Coordinate and supervise all void works, ensuring that properties are made ready for re-letting within target timescales and budget. Conduct pre-void and post-void inspections to determine the scope of work required. Ensure that all health and safety, compliance, and quality standards are met. Allocate jobs to in-house teams or external contractors, monitor performance, and ensure adherence to service level agreements. Carry out inspections during and after works to ensure quality and specification standards are achieved. Ensure all void works comply with health and safety regulations, including asbestos awareness and risk assessments. Liaise with tenants, housing officers, lettings teams, and contractors to coordinate smooth handovers and effective communication. Identify opportunities to improve processes, reduce costs, and improve turnaround times without compromising quality. You Will Need: Experience in supervising or managing void or repairs work in a social housing or property maintenance environment. Valid UK driving licence. Good knowledge of building maintenance and relevant trades. Understanding of health and safety, building regulations, and compliance standards. Strong organisation, communication, and IT skills. Ability to manage multiple projects and meet deadlines under pressure. To Apply Click apply now to submit you application for this role

Repairs Officer North Northamptonshire Council 3-Month Initial Contract 37 Hours Per Week Inside IR35 North Northamptonshire Council is seeking an experienced Repairs Officer to support the delivery of a responsive repairs and maintenance service across its housing portfolio. Working within the Repairs & Maintenance Team, you will oversee day-to-day repairs operations, supervise trades operatives and contractors, carry out pre and post inspections, and ensure works are completed safely, efficiently, and in line with statutory requirements. You will play a key role in managing performance, maintaining compliance, and delivering excellent customer service. Key Responsibilities Manage responsive repairs, voids, planned maintenance, and compliance-related works. Supervise in-house trades teams and external contractors. Undertake pre and post inspections and maintain accurate records. Prepare specifications, reports, and tender documentation. Monitor contractor performance, budgets, and service delivery. Ensure compliance with health and safety, asbestos, gas, electrical, and environmental legislation. Support staff management, development, and performance monitoring. Requirements Experience within repairs, maintenance, housing, or construction services. Knowledge of responsive repairs, void management, and contractor supervision. Understanding of health and safety legislation and compliance requirements. Experience managing operational teams and workloads. Strong communication, organisational, and IT skills. Full UK driving licence and access to a vehicle. Desirable Local authority or social housing experience. Experience with disrepair claims and contract management. Budget management experience. Technical qualifications related to building maintenance, gas, electrical, or asbestos works.

Tenancy Relations Officer Sussex Council 25- 35 per hour 3 days per week ( 1 day on site) Initial interim contract We are working with a council in West Sussex who are looking to appoint an experienced Tenancy Relations Officer on a part-time interim basis. This is a 3-day-per-week role , with approximately 1 day per week required on site and the remaining time worked remotely. With the Renters' Rights Act still relatively new, the council is looking for someone who can bring strong legislative knowledge, excellent interpersonal skills and the confidence to support tenants and landlords through potentially sensitive tenancy-related matters. Key responsibilities Provide advice and support on tenancy relations matters, including landlord and tenant disputes. Apply a strong working knowledge of relevant legislation, particularly Sections (Apply online only) . Undertake tenancy-related enforcement work where appropriate. Work closely with the council's Environmental Health / Private Sector Housing team , acting as a conduit between services where cases require technical or enforcement input. Communicate confidently with tenants, landlords, internal teams and external organisations. Help ensure cases are handled fairly, professionally and in accordance with current legislation. About you The council is looking for someone with: Strong knowledge of tenancy relations and relevant housing legislation. Experience dealing with sensitive landlord and tenant situations. Excellent interpersonal, negotiation and communication skills. Experience within a Local Authority, Private Sector Housing or similar environment. An understanding of enforcement processes, although this is not purely a technical PSH Officer position . Knowledge of, or an affiliation with, Justice for Tenants would be advantageous. This could be a great opportunity for an experienced Tenancy Relations Officer looking for a flexible, part-time contract where they can help shape the council's approach as the new legislation develops. Contact Shaye at Park Avenue Recruitment for further information or to discuss the role confidentially. (url removed) (phone number removed)

Income Collection Officer Location : London Salary : £32,700 Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. This role involves home visits to support our residents. What you ll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high?quality, customer?focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accurate income and case management records, including clear action notes • Work collaboratively with the wider Income team and internal colleagues to support service delivery • Prepare legal documentation, attend court and support eviction processes where required • Help customers access additional financial support, including local authority and charitable funding • Follow safeguarding procedures, escalating concerns and making referrals as appropriate About you You ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer?focused role • Understanding of housing income, welfare benefits and affordability assessments • Experience managing customer accounts and complex casework • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn) • Strong communication skills with the ability to handle sensitive conversations professionally Why join us? We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. You ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde s income and services. Benefits • Excellent pension • Generous holiday allowance • Life assurance • Flexible benefits platform • Career development & learning support • Volunteering days • Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Senior Housing Officer (Independent Living) 38,000 including 2000 car allowance Permanent, Full Time The role covers various service locations and requires regular travel. The Senior Housing Officer (Independent Living) is responsible for providing specialist housing management expertise and professional support across Independent Living services. The role acts as the lead practitioner for complex tenancy management, safeguarding, risk management and customer wellbeing cases. Working closely with operational colleagues, the postholder will champion best practice, support continuous improvement, coach and mentor team members, and help ensure services remain compliant, customer-focused and outcomes-driven Key Responsibilities Manage and support complex tenancy, safeguarding and risk management cases. Provide expert advice and guidance to colleagues on housing management matters. Coordinate multi-agency interventions and build effective partnerships to support customer outcomes. Coach, mentor and support the development of Scheme Managers and Independent Living colleagues. Carry out quality assurance activities, audits and service reviews. Ensure compliance with housing legislation, safeguarding requirements, policies and procedures. Identify opportunities for service improvement and support the implementation of best practice. Support operational resilience and service continuity across schemes when required. Promote customer wellbeing, independence and tenancy sustainment. Person Specification Knowledge and Experience Significant experience in housing management. Experience of supporting vulnerable customers. Experience of complex case management. Experience of safeguarding adults and risk management. Experience of multi-agency working and partnership development. Experience of coaching, mentoring and developing others. Experience of quality assurance, auditing or service improvement activities. Strong knowledge of housing legislation and tenancy management practice. Knowledge of mental health, dementia, self-neglect, hoarding and safeguarding practices. CIH qualification or equivalent professional experience. Skills and Attributes Excellent communication and interpersonal skills. Strong customer focus and commitment to service excellence. Ability to make sound decisions in complex situations. Strong organisational and prioritisation skills. Ability to influence, support and develop others. Strong analytical and problem-solving skills. Ability to work independently and use initiative. Excellent IT and record-keeping skills. Full UK driving licence and ability to travel regularly across service areas. Please note : We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. We therefore encourage candidates to apply as soon as possible.