Title: Building Safety Manager
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £57,094- £68,500 dependant on experience, plus essential car user allowance of £1,300 per annum*
Grade: 10
Reporting Office: London, Stratford
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working). (Home, Office and Site combined)
Closing Date: 04th May 2026 at midnight
Interview Dates: 12th and 13th May 2026 via MS Teams
Please click here for the role profile - Role Profile - Building Safety Manager.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Building Safety Team at L&Q:
L&Q is continuing to invest in the future of building safety and is expanding our Operational Building Safety Team within the Property and Investment Directorate. We’re excited to be recruiting a Building Safety Manager to play a vital role in protecting our residents and strengthening safety standards across our homes.
This is a high‑profile and influential role where you’ll work closely with Lead Building Safety Managers, the Head of Service, and the Director of Building Compliance, as well as partnering with the Strategic Building Safety Team to deliver meaningful, organisation‑wide impact. You’ll also take on line management responsibility for a dedicated team of Assistant Building Safety Managers, leading, developing, and inspiring them to perform at their best.
If you’re passionate about building safety, motivated by making a real difference, and ready to help shape a growing service, this is an excellent opportunity to progress your career with a purpose‑driven organisation.
Your impact in the role:
As a Building Safety Manager, you will take ownership of the safety and compliance of a defined portfolio of buildings, playing a crucial role in safeguarding our residents and ensuring our homes are safe to live in.
You’ll be at the heart of delivering the requirements of the Building Safety Act, ensuring buildings within your remit are safe to occupy through robust building safety measures, proactive oversight, and strong operational control.
A key part of your role will involve contributing to the development of Building Safety Case Reports and supporting submissions to obtain Building Assessment Certificates for your allocated buildings. You’ll also be responsible for maintaining the ongoing safety position of each building, overseeing maintenance and testing activities, reviewing risk assessments, fire safety arrangements, and structural considerations to ensure risks are effectively managed.
You’ll lead on the procurement of specialist services and take responsibility for managing and maintaining accurate building safety data. This includes ensuring compliance with L&Q’s procurement processes and standing order rules, alongside confident use of housing management, financial, compliance, and record‑keeping systems.
Bringing strong technical expertise, you’ll have in‑depth knowledge of building safety, including the operational maintenance of key active fire systems and other building‑specific M&E systems.
Equally important is your ability to build relationships and influence. You’ll be a confident, first‑class communicator, experienced in working with a wide range of stakeholders, from residents and resident groups to Corporate Health & Safety, Housing Management, and wider Property Services teams, helping to promote transparency, trust, and a strong culture of safety across our communities.
What you'll bring:
Ability to liaise effectively with a broad range of stakeholders to ensure truly collaborative agreed approaches and outcomes.
Practical Experience of Operational Building Safety including knowledge of active fire, M&E and specialist safety installations and systems.
Highly computer literate and be able input and retrieve data from a variety of computer management systems.
Either hold or be working towards a minimum of Level 4 in Building Safety. This should be stated on candidates applications.
Full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites).
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
21/04/2026
Full time
Title: Building Safety Manager
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £57,094- £68,500 dependant on experience, plus essential car user allowance of £1,300 per annum*
Grade: 10
Reporting Office: London, Stratford
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working). (Home, Office and Site combined)
Closing Date: 04th May 2026 at midnight
Interview Dates: 12th and 13th May 2026 via MS Teams
Please click here for the role profile - Role Profile - Building Safety Manager.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Building Safety Team at L&Q:
L&Q is continuing to invest in the future of building safety and is expanding our Operational Building Safety Team within the Property and Investment Directorate. We’re excited to be recruiting a Building Safety Manager to play a vital role in protecting our residents and strengthening safety standards across our homes.
This is a high‑profile and influential role where you’ll work closely with Lead Building Safety Managers, the Head of Service, and the Director of Building Compliance, as well as partnering with the Strategic Building Safety Team to deliver meaningful, organisation‑wide impact. You’ll also take on line management responsibility for a dedicated team of Assistant Building Safety Managers, leading, developing, and inspiring them to perform at their best.
If you’re passionate about building safety, motivated by making a real difference, and ready to help shape a growing service, this is an excellent opportunity to progress your career with a purpose‑driven organisation.
Your impact in the role:
As a Building Safety Manager, you will take ownership of the safety and compliance of a defined portfolio of buildings, playing a crucial role in safeguarding our residents and ensuring our homes are safe to live in.
You’ll be at the heart of delivering the requirements of the Building Safety Act, ensuring buildings within your remit are safe to occupy through robust building safety measures, proactive oversight, and strong operational control.
A key part of your role will involve contributing to the development of Building Safety Case Reports and supporting submissions to obtain Building Assessment Certificates for your allocated buildings. You’ll also be responsible for maintaining the ongoing safety position of each building, overseeing maintenance and testing activities, reviewing risk assessments, fire safety arrangements, and structural considerations to ensure risks are effectively managed.
You’ll lead on the procurement of specialist services and take responsibility for managing and maintaining accurate building safety data. This includes ensuring compliance with L&Q’s procurement processes and standing order rules, alongside confident use of housing management, financial, compliance, and record‑keeping systems.
Bringing strong technical expertise, you’ll have in‑depth knowledge of building safety, including the operational maintenance of key active fire systems and other building‑specific M&E systems.
Equally important is your ability to build relationships and influence. You’ll be a confident, first‑class communicator, experienced in working with a wide range of stakeholders, from residents and resident groups to Corporate Health & Safety, Housing Management, and wider Property Services teams, helping to promote transparency, trust, and a strong culture of safety across our communities.
What you'll bring:
Ability to liaise effectively with a broad range of stakeholders to ensure truly collaborative agreed approaches and outcomes.
Practical Experience of Operational Building Safety including knowledge of active fire, M&E and specialist safety installations and systems.
Highly computer literate and be able input and retrieve data from a variety of computer management systems.
Either hold or be working towards a minimum of Level 4 in Building Safety. This should be stated on candidates applications.
Full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites).
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
We are currently recruiting for an experienced Temporary Accommodation Officer to support a busy Housing team within a local authority setting. This role is key to ensuring households in temporary accommodation are placed appropriately, managed effectively, and supported in line with statutory duties. Key Duties and Responsibilities for the Temporary Accommodation Officer : Manage a caseload of households placed in temporary accommodation , ensuring placements are suitable and compliant with legislation Arrange and coordinate placements into emergency, interim, and longer-term temporary accommodation Liaise with accommodation providers, landlords, and internal teams to secure and maintain suitable placements Conduct regular reviews of placements to ensure ongoing suitability and cost effectiveness Respond to tenant queries, complaints, and requests, providing clear and timely communication Monitor occupancy levels and assist in reducing the use of high-cost or nightly paid accommodation Ensure accurate record-keeping and maintain up-to-date case notes on housing management systems Support move-on processes into more settled accommodation where appropriate Work in line with relevant housing legislation, including the Housing Act 1996 and homelessness duties Requirements: Previous experience working as a temporary accommodation officer, homelessness, or housing allocations role within a local authority or housing provider Strong understanding of homelessness legislation and placement duties Excellent organisational and communication skills Ability to manage a busy and varied caseload effectively Why apply? Opportunity to work within a supportive and experienced housing team Competitive rates and flexible working arrangements Immediate start available If you have experience managing temporary accommodation placements and are available for an interim role, we would welcome your application.
23/04/2026
Seasonal
We are currently recruiting for an experienced Temporary Accommodation Officer to support a busy Housing team within a local authority setting. This role is key to ensuring households in temporary accommodation are placed appropriately, managed effectively, and supported in line with statutory duties. Key Duties and Responsibilities for the Temporary Accommodation Officer : Manage a caseload of households placed in temporary accommodation , ensuring placements are suitable and compliant with legislation Arrange and coordinate placements into emergency, interim, and longer-term temporary accommodation Liaise with accommodation providers, landlords, and internal teams to secure and maintain suitable placements Conduct regular reviews of placements to ensure ongoing suitability and cost effectiveness Respond to tenant queries, complaints, and requests, providing clear and timely communication Monitor occupancy levels and assist in reducing the use of high-cost or nightly paid accommodation Ensure accurate record-keeping and maintain up-to-date case notes on housing management systems Support move-on processes into more settled accommodation where appropriate Work in line with relevant housing legislation, including the Housing Act 1996 and homelessness duties Requirements: Previous experience working as a temporary accommodation officer, homelessness, or housing allocations role within a local authority or housing provider Strong understanding of homelessness legislation and placement duties Excellent organisational and communication skills Ability to manage a busy and varied caseload effectively Why apply? Opportunity to work within a supportive and experienced housing team Competitive rates and flexible working arrangements Immediate start available If you have experience managing temporary accommodation placements and are available for an interim role, we would welcome your application.
About the Role I am working with a leading housing provider delivering a programme of fire safety works , including fire doors, windows and associated upgrades across their housing stock. They are looking for a Resident Liaison Officer to act as the key link between residents and operational teams, ensuring works are delivered smoothly while maintaining a high level of resident satisfaction. This is a customer-facing role where communication, organisation and empathy are key, particularly when managing residents through potentially disruptive works. Key Responsibilities: Act as the main point of contact for residents throughout fire safety works programmes Communicate clearly with residents regarding upcoming works, timelines and access requirements Coordinate access arrangements to ensure contractors can complete works efficiently Support delivery of programmes including fire door replacements, window installations and associated safety works Manage resident queries, concerns and complaints, ensuring timely and professional resolution Carry out resident visits where required to provide reassurance and resolve issues on-site Work closely with site teams, contractors and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions, access attempts and programme updates Support vulnerable residents and ensure appropriate adjustments are in place Monitor customer satisfaction and contribute to improving resident experience throughout the programme About You: Previous experience working as a Resident Liaison Officer or in a similar customer-facing housing role Experience working on planned works or fire safety programmes (desirable) Strong communication and interpersonal skills, with the ability to build trust with residents Organised and able to manage multiple priorities in a fast-paced environment Confident handling complaints and resolving issues effectively Able to work on-site and engage directly with residents and contractors
23/04/2026
Contract
About the Role I am working with a leading housing provider delivering a programme of fire safety works , including fire doors, windows and associated upgrades across their housing stock. They are looking for a Resident Liaison Officer to act as the key link between residents and operational teams, ensuring works are delivered smoothly while maintaining a high level of resident satisfaction. This is a customer-facing role where communication, organisation and empathy are key, particularly when managing residents through potentially disruptive works. Key Responsibilities: Act as the main point of contact for residents throughout fire safety works programmes Communicate clearly with residents regarding upcoming works, timelines and access requirements Coordinate access arrangements to ensure contractors can complete works efficiently Support delivery of programmes including fire door replacements, window installations and associated safety works Manage resident queries, concerns and complaints, ensuring timely and professional resolution Carry out resident visits where required to provide reassurance and resolve issues on-site Work closely with site teams, contractors and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions, access attempts and programme updates Support vulnerable residents and ensure appropriate adjustments are in place Monitor customer satisfaction and contribute to improving resident experience throughout the programme About You: Previous experience working as a Resident Liaison Officer or in a similar customer-facing housing role Experience working on planned works or fire safety programmes (desirable) Strong communication and interpersonal skills, with the ability to build trust with residents Organised and able to manage multiple priorities in a fast-paced environment Confident handling complaints and resolving issues effectively Able to work on-site and engage directly with residents and contractors
Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council. You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230. I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
23/04/2026
Seasonal
Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council. You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230. I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are seeking an experienced and motivated Housing Officer to manage a portfolio of properties and provide a high-quality housing management service to residents. The role will involve tenancy management , property inspections , dealing with anti-social behaviour , rent arrears, and ensuring properties meet health and safety standards. Key Responsibilities Manage a patch of properties and act as the main point of contact for tenants Carry out tenancy sign-ups , reviews, and tenancy enforcement Manage rent arrears and support income recovery Investigate and manage anti-social behaviour cases Carry out property inspections and ensure health and safety compliance Manage void properties and coordinate repairs and maintenance Liaise with contractors, support services, and external agencies Handle complaints and provide excellent customer service to residents Maintain accurate housing management records and case notes Requirements Experience working in housing management or a similar role Knowledge of housing legislation and tenancy management Experience managing rent arrears and anti-social behaviour Good communication and organisational skills Ability to manage a caseload and work independently If you have the relevant skills then please apply today!
23/04/2026
Seasonal
We are seeking an experienced and motivated Housing Officer to manage a portfolio of properties and provide a high-quality housing management service to residents. The role will involve tenancy management , property inspections , dealing with anti-social behaviour , rent arrears, and ensuring properties meet health and safety standards. Key Responsibilities Manage a patch of properties and act as the main point of contact for tenants Carry out tenancy sign-ups , reviews, and tenancy enforcement Manage rent arrears and support income recovery Investigate and manage anti-social behaviour cases Carry out property inspections and ensure health and safety compliance Manage void properties and coordinate repairs and maintenance Liaise with contractors, support services, and external agencies Handle complaints and provide excellent customer service to residents Maintain accurate housing management records and case notes Requirements Experience working in housing management or a similar role Knowledge of housing legislation and tenancy management Experience managing rent arrears and anti-social behaviour Good communication and organisational skills Ability to manage a caseload and work independently If you have the relevant skills then please apply today!
Looking to join a respected organisation offering a competitive hourly rate and a flexible hybrid working arrangement? This role offers the opportunity to lead on compliance and health & safety initiatives while making a real impact within a supportive environment. In the Senior Compliance and Health & Safety Officer role, you will be: Leading and delivering a compliance monitoring programme aligned with legislation, including managing systems, records, and supporting the Compliance Administration Officer Providing expert guidance, training and support to colleagues across the organisation to strengthen compliance and health & safety awareness Analysing compliance data and producing clear, insightful reports for senior leadership and key stakeholders Overseeing contractors and external consultants, ensuring compliance actions are completed and risks are effectively managed Monitoring regulatory and legislative changes, advising on impact and supporting continuous improvement across the service To be successful, you will need: NEBOSH General Certificate Experience within compliance, health & safety, or housing/property services Strong knowledge of risk, compliance and fire safety processes Experience analysing data and delivering compliance programmes Excellent organisational, communication and stakeholder management skills What s on offer: Temporary (week-by-week, approx. 3 months) 35 hours per week (Monday Friday, 9am 5pm) Hybrid working (office in Llandudno Junction) £21.41 per hour + benefits including weekly pay, holiday accrual and Conwy Ffit Corporate discount If you re looking for a dynamic role where you can drive compliance standards and support a culture of safety and continuous improvement, we want to hear from you.
22/04/2026
Seasonal
Looking to join a respected organisation offering a competitive hourly rate and a flexible hybrid working arrangement? This role offers the opportunity to lead on compliance and health & safety initiatives while making a real impact within a supportive environment. In the Senior Compliance and Health & Safety Officer role, you will be: Leading and delivering a compliance monitoring programme aligned with legislation, including managing systems, records, and supporting the Compliance Administration Officer Providing expert guidance, training and support to colleagues across the organisation to strengthen compliance and health & safety awareness Analysing compliance data and producing clear, insightful reports for senior leadership and key stakeholders Overseeing contractors and external consultants, ensuring compliance actions are completed and risks are effectively managed Monitoring regulatory and legislative changes, advising on impact and supporting continuous improvement across the service To be successful, you will need: NEBOSH General Certificate Experience within compliance, health & safety, or housing/property services Strong knowledge of risk, compliance and fire safety processes Experience analysing data and delivering compliance programmes Excellent organisational, communication and stakeholder management skills What s on offer: Temporary (week-by-week, approx. 3 months) 35 hours per week (Monday Friday, 9am 5pm) Hybrid working (office in Llandudno Junction) £21.41 per hour + benefits including weekly pay, holiday accrual and Conwy Ffit Corporate discount If you re looking for a dynamic role where you can drive compliance standards and support a culture of safety and continuous improvement, we want to hear from you.
We're working with a Local Authority in Essex to recruit a Client Resident Liaison Officer to support the successful delivery of major works across their housing portfolio. This is a key, resident-focused role where you'll act as the main point of contact between tenants, leaseholders, contractors, and internal teams, ensuring residents are fully informed, supported, and engaged throughout improvement projects. You'll develop Resident Liaison Plans, coordinate consultations, and carry out home visits to understand individual needs. You'll also organise meetings, produce clear communications, support decant processes, and ensure access for contractors across all stages of works. In addition, you'll monitor contractor performance in relation to customer care and resident engagement, attend site meetings, manage enquiries and complaints, and support post-project feedback. We're looking for someone with strong communication and organisational skills, experience in a customer-facing role, and the ability to manage a busy workload. Experience in social housing or construction is desirable. A full driving licence and willingness to use your own vehicle are required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
22/04/2026
Contract
We're working with a Local Authority in Essex to recruit a Client Resident Liaison Officer to support the successful delivery of major works across their housing portfolio. This is a key, resident-focused role where you'll act as the main point of contact between tenants, leaseholders, contractors, and internal teams, ensuring residents are fully informed, supported, and engaged throughout improvement projects. You'll develop Resident Liaison Plans, coordinate consultations, and carry out home visits to understand individual needs. You'll also organise meetings, produce clear communications, support decant processes, and ensure access for contractors across all stages of works. In addition, you'll monitor contractor performance in relation to customer care and resident engagement, attend site meetings, manage enquiries and complaints, and support post-project feedback. We're looking for someone with strong communication and organisational skills, experience in a customer-facing role, and the ability to manage a busy workload. Experience in social housing or construction is desirable. A full driving licence and willingness to use your own vehicle are required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Recruitment Solutions (Folkestone) Ltd
Hawkinge, Kent
Housing Accommodation Officer Contract: 3 Month contract from start date. Pay: £16.64 £18.86 per hour (DOE) equivalent to £32,103 £36,389 per annum Hours: 22.5 hours per week (Monday, Wednesday & Friday) Mileage: Paid at HMRC rate (45p per mile) Are you passionate about supporting vulnerable households and ensuring safe, well-managed accommodation? We re looking for a proactive and reliable Housing Accommodation Officer to join our team on a part-time, fixed-term basis. This is a varied and rewarding role where no two days are the same. The successful candidate will split their time between office-based work, home working, and onsite visits primarily to temporary accommodation in the Folkestone and Hythe areas. Please note: You will be required to work from the office with the team every Wednesday. Key Responsibilities Carry out spot checks on Temporary Accommodation (TA) Complete fire alarm testing in TA Conduct and maintain TA inventories Manage TA check-ins (including at short notice) Handle TA check-outs and associated inventory updates Assist with setting up new TA units within FHDC stock Support the team with any additional TA-related tasks as required Person Requirements Full UK driving licence and access to your own vehicle Must live locally, due to the need for occasional short-notice TA check-ins Ideally experienced in housing , homelessness services , or property management Strong organisational skills and the ability to work independently A practical, hands-on approach with excellent communication skills This is a fantastic opportunity to make a genuine impact within the community while joining a supportive and dedicated team. Apply today to be considered!
22/04/2026
Contract
Housing Accommodation Officer Contract: 3 Month contract from start date. Pay: £16.64 £18.86 per hour (DOE) equivalent to £32,103 £36,389 per annum Hours: 22.5 hours per week (Monday, Wednesday & Friday) Mileage: Paid at HMRC rate (45p per mile) Are you passionate about supporting vulnerable households and ensuring safe, well-managed accommodation? We re looking for a proactive and reliable Housing Accommodation Officer to join our team on a part-time, fixed-term basis. This is a varied and rewarding role where no two days are the same. The successful candidate will split their time between office-based work, home working, and onsite visits primarily to temporary accommodation in the Folkestone and Hythe areas. Please note: You will be required to work from the office with the team every Wednesday. Key Responsibilities Carry out spot checks on Temporary Accommodation (TA) Complete fire alarm testing in TA Conduct and maintain TA inventories Manage TA check-ins (including at short notice) Handle TA check-outs and associated inventory updates Assist with setting up new TA units within FHDC stock Support the team with any additional TA-related tasks as required Person Requirements Full UK driving licence and access to your own vehicle Must live locally, due to the need for occasional short-notice TA check-ins Ideally experienced in housing , homelessness services , or property management Strong organisational skills and the ability to work independently A practical, hands-on approach with excellent communication skills This is a fantastic opportunity to make a genuine impact within the community while joining a supportive and dedicated team. Apply today to be considered!
Eden Brown are seeking a highly efficient Complaints Officer working for a well known local Housing provider in Manchester The role is temporary for approximately 3 months covering sickness Duties will involve: - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Due to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
22/04/2026
Seasonal
Eden Brown are seeking a highly efficient Complaints Officer working for a well known local Housing provider in Manchester The role is temporary for approximately 3 months covering sickness Duties will involve: - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Due to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
22/04/2026
Seasonal
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Options Officer Are you a specialist in social housing that has Housing Options experience? Are you able to push yourself to reach performance targets? The London Borough are looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Structured supervision and appropriate training/support will be given prior so they can confidently carry out their role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
22/04/2026
Seasonal
Housing Options Officer Are you a specialist in social housing that has Housing Options experience? Are you able to push yourself to reach performance targets? The London Borough are looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Structured supervision and appropriate training/support will be given prior so they can confidently carry out their role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Location: Basildon Salary: 30/33k Paye Start Date: Immediate We are currently looking for an experienced planner scheduler to join a busy team working out of the Basildon office. This is a perm position offering consistent, long-term work. Key Responsibilities: Schedule and allocate repair, maintenance, and servicing jobs to operatives and contractors Plan daily, weekly, and long-term workloads to maximise efficiency and meet service targets Monitor job progress and adjust schedules in real time to respond to emergencies or delays Liaise with tenants to arrange appointments and provide updates on works Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs) Prioritise urgent and vulnerable tenant cases appropriately Maintain accurate records using housing management and scheduling systems Work closely with maintenance teams, contractors, and housing officers Handle incoming repair requests via phone, email, or system portals Resolve scheduling conflicts and escalate issues where necessary Requirements: Planner/Scheduler experience Social housing experience
22/04/2026
Full time
Location: Basildon Salary: 30/33k Paye Start Date: Immediate We are currently looking for an experienced planner scheduler to join a busy team working out of the Basildon office. This is a perm position offering consistent, long-term work. Key Responsibilities: Schedule and allocate repair, maintenance, and servicing jobs to operatives and contractors Plan daily, weekly, and long-term workloads to maximise efficiency and meet service targets Monitor job progress and adjust schedules in real time to respond to emergencies or delays Liaise with tenants to arrange appointments and provide updates on works Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs) Prioritise urgent and vulnerable tenant cases appropriately Maintain accurate records using housing management and scheduling systems Work closely with maintenance teams, contractors, and housing officers Handle incoming repair requests via phone, email, or system portals Resolve scheduling conflicts and escalate issues where necessary Requirements: Planner/Scheduler experience Social housing experience
We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
22/04/2026
Contract
We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Assistant Building Safety Manager We are seeking an Assistant Building Safety Manager to support compliance and resident safety across a portfolio of residential buildings. Position: Assistant Building Safety Manager Salary: £37,451 to £45,500 per annum depending on experience plus £1,300 car allowance Location: London, Stratford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 4th May 2026 Interview Date: To be confirmed About the role This is an excellent opportunity to join a growing building safety team and support the delivery of key safety and compliance activities across a residential portfolio. Working closely with Building Safety Managers and senior leaders, you will play an important role in ensuring buildings are safe, compliant and aligned with current legislation, including the Building Safety Act. Key responsibilities include: Supporting Building Safety Managers with the management of building safety compliance Assisting with site inspections to ensure adherence to current safety regulations Gathering building information and supporting the preparation of Building Safety Case Reports Helping to ensure fire safety and wider building safety activities are tracked and recorded through the Golden Thread Reviewing maintenance and testing activities and identifying potential risks Supporting the procurement and management of consultants and specialist service providers Working collaboratively with residents, internal teams and external stakeholders to promote building safety Contributing to meetings and discussions relating to whole building safety About you You will be a proactive and collaborative individual with a keen interest in building safety and compliance. You will have: Experience or exposure to building safety, compliance, property or related environments Knowledge of fire safety and building safety principles Strong communication skills with the ability to engage a range of stakeholders Good IT skills and experience using multiple systems to manage data and records A relevant Building Safety qualification or willingness to work towards one About the organisation This organisation is one of the UK s leading housing providers, managing homes for hundreds of thousands of residents across London, the South East and North West. They are committed to providing high quality housing and creating inclusive communities where people can thrive. Their approach is underpinned by strong values, a focus on diversity and inclusion, and a commitment to sustainability. Employees benefit from a comprehensive package including a generous pension, enhanced annual leave, wellbeing support and opportunities for development. Other roles you may have experience of could include: Building Safety Officer, Compliance Officer, Fire Safety Officer, Property Safety Officer, Assistant Compliance Manager, Housing Compliance Officer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
22/04/2026
Full time
Assistant Building Safety Manager We are seeking an Assistant Building Safety Manager to support compliance and resident safety across a portfolio of residential buildings. Position: Assistant Building Safety Manager Salary: £37,451 to £45,500 per annum depending on experience plus £1,300 car allowance Location: London, Stratford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 4th May 2026 Interview Date: To be confirmed About the role This is an excellent opportunity to join a growing building safety team and support the delivery of key safety and compliance activities across a residential portfolio. Working closely with Building Safety Managers and senior leaders, you will play an important role in ensuring buildings are safe, compliant and aligned with current legislation, including the Building Safety Act. Key responsibilities include: Supporting Building Safety Managers with the management of building safety compliance Assisting with site inspections to ensure adherence to current safety regulations Gathering building information and supporting the preparation of Building Safety Case Reports Helping to ensure fire safety and wider building safety activities are tracked and recorded through the Golden Thread Reviewing maintenance and testing activities and identifying potential risks Supporting the procurement and management of consultants and specialist service providers Working collaboratively with residents, internal teams and external stakeholders to promote building safety Contributing to meetings and discussions relating to whole building safety About you You will be a proactive and collaborative individual with a keen interest in building safety and compliance. You will have: Experience or exposure to building safety, compliance, property or related environments Knowledge of fire safety and building safety principles Strong communication skills with the ability to engage a range of stakeholders Good IT skills and experience using multiple systems to manage data and records A relevant Building Safety qualification or willingness to work towards one About the organisation This organisation is one of the UK s leading housing providers, managing homes for hundreds of thousands of residents across London, the South East and North West. They are committed to providing high quality housing and creating inclusive communities where people can thrive. Their approach is underpinned by strong values, a focus on diversity and inclusion, and a commitment to sustainability. Employees benefit from a comprehensive package including a generous pension, enhanced annual leave, wellbeing support and opportunities for development. Other roles you may have experience of could include: Building Safety Officer, Compliance Officer, Fire Safety Officer, Property Safety Officer, Assistant Compliance Manager, Housing Compliance Officer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
22/04/2026
Full time
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
We're recruiting an experienced Complaints Officer (Housing) to join a busy local authority housing service, focusing specifically on Stage 2 complaints. This is a key role responsible for handling complex escalated complaints, ensuring robust investigations and delivering high-quality responses in line with the Housing Ombudsman Complaint Handling Code. This role requires someone confident working across multiple housing services, challenging responses, and driving service improvement through effective complaint resolution. Remote working will offered to the right candidate. The Role Lead on Stage 2 complaints across housing services, carrying out thorough and independent investigations Review Stage 1 complaint responses, identifying gaps, inconsistencies and areas for escalation Draft clear, detailed and high-quality Stage 2 responses in line with the Housing Ombudsman Complaint Handling Code Liaise with internal service areas to gather evidence, challenge responses and ensure accountability Manage complex complaints across housing management, repairs, ASB and tenancy services Identify trends, recurring issues and service failures, making recommendations for improvement Support responses to Housing Ombudsman enquiries and determinations Maintain accurate records and ensure compliance with internal processes and statutory requirements Work with managers to embed learning from complaints into service delivery Contribute to reporting, audits and performance monitoring of complaints handling Key Requirements Experience handling Stage 2 complaints within a housing or local authority setting Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Good understanding of housing services including tenancy, repairs, ASB or housing management Excellent written and verbal communication skills Ability to manage a high-volume caseload and work to tight deadlines Strong organisational skills and attention to detail Experience using housing systems or CRM platforms What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Complaints Officers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
22/04/2026
Contract
We're recruiting an experienced Complaints Officer (Housing) to join a busy local authority housing service, focusing specifically on Stage 2 complaints. This is a key role responsible for handling complex escalated complaints, ensuring robust investigations and delivering high-quality responses in line with the Housing Ombudsman Complaint Handling Code. This role requires someone confident working across multiple housing services, challenging responses, and driving service improvement through effective complaint resolution. Remote working will offered to the right candidate. The Role Lead on Stage 2 complaints across housing services, carrying out thorough and independent investigations Review Stage 1 complaint responses, identifying gaps, inconsistencies and areas for escalation Draft clear, detailed and high-quality Stage 2 responses in line with the Housing Ombudsman Complaint Handling Code Liaise with internal service areas to gather evidence, challenge responses and ensure accountability Manage complex complaints across housing management, repairs, ASB and tenancy services Identify trends, recurring issues and service failures, making recommendations for improvement Support responses to Housing Ombudsman enquiries and determinations Maintain accurate records and ensure compliance with internal processes and statutory requirements Work with managers to embed learning from complaints into service delivery Contribute to reporting, audits and performance monitoring of complaints handling Key Requirements Experience handling Stage 2 complaints within a housing or local authority setting Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Good understanding of housing services including tenancy, repairs, ASB or housing management Excellent written and verbal communication skills Ability to manage a high-volume caseload and work to tight deadlines Strong organisational skills and attention to detail Experience using housing systems or CRM platforms What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Complaints Officers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The role sits within the Building Safety Team and works in close collaboration with internal enforcement officers to support the delivery of the Private Sector Building Safety Programme. The programme is designed to identify high and medium rise private residential buildings in Southwark which may have unsafe cladding or other fire safety defects. Working in partnership with the Ministry of Housing, Communities and Local Government (MHCLG), the Building Safety Programme supports building owners in taking immediate steps to safeguard residents and in making informed decisions regarding interim measures and remedial works. The post holder is responsible for collecting and reviewing external wall systems (EWS) data, specifically focussing on those with combustible cladding. The aim is to ensure that risks of unsafe cladding and any other identified fire safety deficiencies are evaluated and addressed appropriately. Key Responsibilities: Interim Building Safety Manager Undertake initial desktop review of privately owned high and medium rise residential buildings within the Borough. Develop a risk-based inspection programme of medium and high-rise residential buildings, collect data on external wall systems (EWS) and contact details of the building proprietors. Review EWS data, FRAEW reports, and other associated documents, categorise buildings based on risk levels and refer further action on buildings with suspected unsafe cladding, including any other identified fire safety deficiencies, to the internal enforcement team specifying their risk priority rating. Engage with proprietors of buildings with suspected unsafe cladding to obtain additional information on cladding materials, Interim fire safety measures, remediation funding and remediation works timelines. Review Building Safety Fund and Cladding Safety Scheme data on remediation funding and identify any 'missing' buildings. Develop effective working relationships with the local Fire and Rescue Service, MHCLG and other stakeholders to obtain and share data on buildings with unsafe cladding. Attend to enquiries from building proprietors, local councillors and other stakeholders in a timely and professional manner. Work collaboratively with the internal enforcement team to support investigations, inspections, and enforcement actions where necessary. Contribute to continuous improvement initiatives, including team processes, data maintenance, KPI reporting, team meetings and other operational activities. Attend to any other duties as required by the Senior Management, in line with the objectives of the Building Safety Programme. Working pattern: Interim Building Safety Manager The work pattern involves spending three days out on-site undertaking building inspections and two days in the office for reporting and administrative tasks. Qualifications/experience Interim Building Safety Manager A bachelor's degree or equivalent certificate in Building Surveying or a related field is required. 5 years' experience in Building Safety/Fire Safety/ Building Surveying Experience of undertaking HHSRS Surveys. Knowledge of key legislation and guidance including the Building Regulations 2010, Housing Act 2004, Building Safety Act 2022, the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, and the Fire Safety (England) Regulations 2022. Familiarity with fire safety design principles for high-rise residential buildings and external wall systems. Excellent written and oral communication skills. Good IT skills.
22/04/2026
Contract
The role sits within the Building Safety Team and works in close collaboration with internal enforcement officers to support the delivery of the Private Sector Building Safety Programme. The programme is designed to identify high and medium rise private residential buildings in Southwark which may have unsafe cladding or other fire safety defects. Working in partnership with the Ministry of Housing, Communities and Local Government (MHCLG), the Building Safety Programme supports building owners in taking immediate steps to safeguard residents and in making informed decisions regarding interim measures and remedial works. The post holder is responsible for collecting and reviewing external wall systems (EWS) data, specifically focussing on those with combustible cladding. The aim is to ensure that risks of unsafe cladding and any other identified fire safety deficiencies are evaluated and addressed appropriately. Key Responsibilities: Interim Building Safety Manager Undertake initial desktop review of privately owned high and medium rise residential buildings within the Borough. Develop a risk-based inspection programme of medium and high-rise residential buildings, collect data on external wall systems (EWS) and contact details of the building proprietors. Review EWS data, FRAEW reports, and other associated documents, categorise buildings based on risk levels and refer further action on buildings with suspected unsafe cladding, including any other identified fire safety deficiencies, to the internal enforcement team specifying their risk priority rating. Engage with proprietors of buildings with suspected unsafe cladding to obtain additional information on cladding materials, Interim fire safety measures, remediation funding and remediation works timelines. Review Building Safety Fund and Cladding Safety Scheme data on remediation funding and identify any 'missing' buildings. Develop effective working relationships with the local Fire and Rescue Service, MHCLG and other stakeholders to obtain and share data on buildings with unsafe cladding. Attend to enquiries from building proprietors, local councillors and other stakeholders in a timely and professional manner. Work collaboratively with the internal enforcement team to support investigations, inspections, and enforcement actions where necessary. Contribute to continuous improvement initiatives, including team processes, data maintenance, KPI reporting, team meetings and other operational activities. Attend to any other duties as required by the Senior Management, in line with the objectives of the Building Safety Programme. Working pattern: Interim Building Safety Manager The work pattern involves spending three days out on-site undertaking building inspections and two days in the office for reporting and administrative tasks. Qualifications/experience Interim Building Safety Manager A bachelor's degree or equivalent certificate in Building Surveying or a related field is required. 5 years' experience in Building Safety/Fire Safety/ Building Surveying Experience of undertaking HHSRS Surveys. Knowledge of key legislation and guidance including the Building Regulations 2010, Housing Act 2004, Building Safety Act 2022, the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, and the Fire Safety (England) Regulations 2022. Familiarity with fire safety design principles for high-rise residential buildings and external wall systems. Excellent written and oral communication skills. Good IT skills.
Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026
22/04/2026
Full time
Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026
Site Manager - Voids & Planned Maintenance 50-60k Guildford Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Planned Maintenance and Voids refurbishment program throughout Guildford. This role would also suit a Voids Supervisor looking to step up. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K. For your chance of securing this role please apply online now!
22/04/2026
Full time
Site Manager - Voids & Planned Maintenance 50-60k Guildford Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Planned Maintenance and Voids refurbishment program throughout Guildford. This role would also suit a Voids Supervisor looking to step up. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K. For your chance of securing this role please apply online now!
Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent 24,000 - 26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested please apply online now, or call Meg on (phone number removed) for more information.
22/04/2026
Full time
Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent 24,000 - 26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested please apply online now, or call Meg on (phone number removed) for more information.
