About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Jun 02, 2023
Permanent
About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Local Authority - Birmingham City Council - Licencing Officer - Property Licence Warden Your new companyBirmingham City Council have located thousands of unlicensed properties within the Birmingham area and are seeking a motivated and vigilant Property Licencing Warden to conduct street/ward-based patrols, assist in identifying unlicensed properties, and proactively report issues arising from private rented properties. The successful candidate will play a crucial role in raising standards within the designated property licence areas and will be essential in maintaining the safety and well-being of tenants and residents. Your new roleThere will be a range of day-to-day duties within this role, you will have the following responsibilities to conduct effectively:• Ward-Based Patrols: Conduct regular patrols in designated street view wards to identify suspected unlicensed properties and proactively identify issues related to private rented properties. • Issue Identification: Proactively identify issues arising from private rented properties on the street scene, leasing with either the tenant or the landlord of the property. • Escalation: Escalate concerns or issues not related to private rented properties to relevant teams within the Birmingham City Council (BCC). • Relationship Building: Build positive relationships with local residents, tenants, landlords, and partner agencies such as the police, fire service, and local councillors. • Collaboration: Work closely with Licencing, Compliance and Complex Case Officers to address licencing issues and ensure compliance of the property licencing schemes • Point of Contact: Be a friendly and approachable first point of contact for citizens of Birmingham while on duty • Team Participation: Actively participate in team activities and contribute to the overall success of the Property Licencing schemes. This position involves working outdoors in various weather conditions throughout the year. What you'll need to succeedWe are looking for candidates with the following qualifications and personal attributes in order to succeed within this role:• Experience: Proven experience in a customer-facing role with strong communication and interpersonal skills. • Mobility: Ability to travel efficiently throughout the city for ward-based patrols. • Fitness: A good level of physical fitness to conduct patrols and inspections. • Initiative: Ability to work independently, take initiative, and make sound judgments. • Teamwork: Ability to work effectively as part of a team and collaborate with various stakeholders. • IT ability: Is confident and capable of using modern technology (smartphone, tablets, laptops) Personal Attributes: • Punctual and Reliable: Consistently arrives on time for patrols, meetings, and appointments, demonstrating a commitment to the team's schedule and responsibilities. • Patient and Understanding: Approaches interactions with residents, landlords, and colleagues with patience and understanding, acknowledging diverse perspectives and taking the time to listen actively. • Empathetic and Approachable: Demonstrates empathy and compassion when engaging with individuals facing housing challenges, creating a safe space for open communication and trust. • Trustworthy and Ethical: Maintains confidentiality and discretion when handling sensitive information, upholding the highest standards of integrity and professionalism. What you'll get in returnThis will be a full-time position for an initial three to six months with the strong possibility to extend and expand if successful. For the first 13 weeks of being in the role you will receive £12 per hour + holiday allowance (£13.45 total hourly accrual), then you will receive a rate uplift to £13.88 per hour + holiday allowance (£15.56 per hour). There are also hybrid capabilities which will open up in this role if performing well. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 15, 2025
Seasonal
Local Authority - Birmingham City Council - Licencing Officer - Property Licence Warden Your new companyBirmingham City Council have located thousands of unlicensed properties within the Birmingham area and are seeking a motivated and vigilant Property Licencing Warden to conduct street/ward-based patrols, assist in identifying unlicensed properties, and proactively report issues arising from private rented properties. The successful candidate will play a crucial role in raising standards within the designated property licence areas and will be essential in maintaining the safety and well-being of tenants and residents. Your new roleThere will be a range of day-to-day duties within this role, you will have the following responsibilities to conduct effectively:• Ward-Based Patrols: Conduct regular patrols in designated street view wards to identify suspected unlicensed properties and proactively identify issues related to private rented properties. • Issue Identification: Proactively identify issues arising from private rented properties on the street scene, leasing with either the tenant or the landlord of the property. • Escalation: Escalate concerns or issues not related to private rented properties to relevant teams within the Birmingham City Council (BCC). • Relationship Building: Build positive relationships with local residents, tenants, landlords, and partner agencies such as the police, fire service, and local councillors. • Collaboration: Work closely with Licencing, Compliance and Complex Case Officers to address licencing issues and ensure compliance of the property licencing schemes • Point of Contact: Be a friendly and approachable first point of contact for citizens of Birmingham while on duty • Team Participation: Actively participate in team activities and contribute to the overall success of the Property Licencing schemes. This position involves working outdoors in various weather conditions throughout the year. What you'll need to succeedWe are looking for candidates with the following qualifications and personal attributes in order to succeed within this role:• Experience: Proven experience in a customer-facing role with strong communication and interpersonal skills. • Mobility: Ability to travel efficiently throughout the city for ward-based patrols. • Fitness: A good level of physical fitness to conduct patrols and inspections. • Initiative: Ability to work independently, take initiative, and make sound judgments. • Teamwork: Ability to work effectively as part of a team and collaborate with various stakeholders. • IT ability: Is confident and capable of using modern technology (smartphone, tablets, laptops) Personal Attributes: • Punctual and Reliable: Consistently arrives on time for patrols, meetings, and appointments, demonstrating a commitment to the team's schedule and responsibilities. • Patient and Understanding: Approaches interactions with residents, landlords, and colleagues with patience and understanding, acknowledging diverse perspectives and taking the time to listen actively. • Empathetic and Approachable: Demonstrates empathy and compassion when engaging with individuals facing housing challenges, creating a safe space for open communication and trust. • Trustworthy and Ethical: Maintains confidentiality and discretion when handling sensitive information, upholding the highest standards of integrity and professionalism. What you'll get in returnThis will be a full-time position for an initial three to six months with the strong possibility to extend and expand if successful. For the first 13 weeks of being in the role you will receive £12 per hour + holiday allowance (£13.45 total hourly accrual), then you will receive a rate uplift to £13.88 per hour + holiday allowance (£15.56 per hour). There are also hybrid capabilities which will open up in this role if performing well. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Property Services Assistant Immediate Start Renfrewshire Glasgow Temporary Your new company This social housing provider are a reputable Housing Association based in Renfrewshire, committed to providing quality housing solutions. With a friendly and collaborative team environment, you will be welcomed and supported as you play a key part in delivering for their tenants within the Property Services Team. Your new role The role is crucial in ensuring a customer-centric, high-standard, and budget-friendly Repairs & Maintenance Service for tenants and factored owners. This position also encompasses the management of the corresponding Repairs & Maintenance Contracts. Tenant Support: Acting as tenants' first point of contact when they have maintenance issues Admin Support: Logging repairs on the system and providing effective admin support to the maintenance department Liaising with maintenance officers: Communicating information from tenants to maintenance officers Compliance: Ensure adherence to procedures and systems are updated accordingly Reports: To compile monthly reports for Compliance Officer, Senior Maintenance Officer and Head of Development and Property Services What you'll need to succeed Previous maintenance assistant/property services assistant experience within a housing association What you'll get in return Hybrid working Mon-Wed in office Thurs/Fri at home A competitive hourly rate What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 15, 2025
Seasonal
Property Services Assistant Immediate Start Renfrewshire Glasgow Temporary Your new company This social housing provider are a reputable Housing Association based in Renfrewshire, committed to providing quality housing solutions. With a friendly and collaborative team environment, you will be welcomed and supported as you play a key part in delivering for their tenants within the Property Services Team. Your new role The role is crucial in ensuring a customer-centric, high-standard, and budget-friendly Repairs & Maintenance Service for tenants and factored owners. This position also encompasses the management of the corresponding Repairs & Maintenance Contracts. Tenant Support: Acting as tenants' first point of contact when they have maintenance issues Admin Support: Logging repairs on the system and providing effective admin support to the maintenance department Liaising with maintenance officers: Communicating information from tenants to maintenance officers Compliance: Ensure adherence to procedures and systems are updated accordingly Reports: To compile monthly reports for Compliance Officer, Senior Maintenance Officer and Head of Development and Property Services What you'll need to succeed Previous maintenance assistant/property services assistant experience within a housing association What you'll get in return Hybrid working Mon-Wed in office Thurs/Fri at home A competitive hourly rate What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
MMP Consultancy currently have an opportunity for a Senior Development Manager to join a local authority based in Hammersmith. My client are paying a rate of (Apply online only)p/d Umbrella. This role will involve managing a small team of 2 staff and my client can offer 1-2 days p/w working from home. Job Purpose: The Regeneration & Development team delivers the council-led development programme including complex development and regeneration schemes, new housing supply, new community assets including schools and community facilities, deliver capital receipts and new income streams, and manage stakeholder and community relationships. The current programme will see 1,800 new homes and community infrastructure over the next 8 years and will continue to grow as new growth opportunities emerge. The primary purpose of this post is to lead on the management and implementation of complex assets and growth projects; ensuring quality, innovation, best practice and efficiency in commissioning and delivery. The post holder will take development opportunities from the identification and inception stage, through appraisal and design development, to planning and transition to pre-construction and delivery. To succeed in this role, the post holder must be an inclusive and dynamic leader who is able to influence stakeholders, communicate clearly and with a range of audiences, and bring colleagues and residents on the development journey to ensure positive outcomes. Duties: The key objectives are to create new housing, schools and community facilities, and capital receipts through the delivery of successful planning applications To develop options for the physical development and regeneration of Council sites including large scale new-build housing and mixed-use developments (including schools and community facilities) incorporating high quality design, environmental and community safety standards To work collaboratively with external partners to facilitate the delivery of large-scale development opportunities in the borough leveraging the Council's assets. To procure development and regeneration projects, ensuring the highest standards of design, innovation, sustainability and construction best practice are achieved. Manage project teams, including consultants and solicitors, to ensure individual projects are secured and internal procedures and policies are followed Manage projects through the planning process, including negotiation of Section 106 agreements. To liaise positively with other Council departments to ensure wider corporate objectives are incorporated into option appraisals and development briefs and to develop innovative ways of delivering the Council's Business Plan objectives. To supervise co-production, engagement and consultation with residents on major development schemes, school communities and other groups as appropriate in liaison with the consultation and tenant participation teams. To performance manage, monitor, and report on progress toward project milestones and physical and financial targets to Senior Managers and elected members To be responsible for development financial modelling and progress through financial and development gateway processes from inception to planning and start on site, and to ensure successful handover of projects during pre-construction to the delivery phase To draft corporate policy papers for consideration by Project Boards and will be required to oversee policy and strategy work-streams, and be capable of presenting at Director level. Matrix management responsibility to oversee and coordinate the work of project teams which can include development managers, consultation staff, external consultants, agencies and developers ensuring compliance with development agreements and agreed development plans. Senior Development Managers will have line management responsibility for team members. This could include Development Managers, Development Officers and/or Programme Officers. To work in conjunction with the Council's Property Services Team and external valuation and marketing/sales advisers to maximise the physical and financial benefits accruing to the Council from redevelopment of land and assets. To liaise with the Borough's Planning and Legal services on matters of tenancy, planning and development legislation and land law. To ensure that all proposals, and all appointments, comply with national and EU statutory and legislative requirements, and the Council's Standing Orders, Financial Regulations and other relevant procedures. Ensure effective liaison with Residents, Members, Schools and community groups, Housing Management, Needs and Allocations, Housing Repairs, Home Ownership, Schools Property and Contracts, Community and Third sector team, Borough Valuers, Borough Solicitor and internal and external regeneration and funding agencies and partners. Generally, to develop and maintain ongoing partnerships and take a flexible approach to meeting outcomes and empowering colleagues Serve as a key member of the Growth team advancing the assets and growth strategy and new business development, identifying, and responding to "Growth" opportunities across the Borough on the Council's land and in partnership. Post holders are required to work flexibly from Council offices, site, and consultant's offices as necessary. They will be expected to attend evening and weekend meetings as required and to work directly with members, residents and the public in consultation meetings and workshop and exhibition events. They will need to manage conflicting priorities and work to tight deadlines The post holders will be required to visit dirty and noisy building sites and to wear personal protective equipment from time to time, although the job is predominantly office based, with regular visits to estates, schools and children's centres, and meetings in other offices Title: Senior Development Manager Day Rate: (Apply online only)p/d Umbrella Location: Hammersmith, London
Feb 15, 2025
Contract
MMP Consultancy currently have an opportunity for a Senior Development Manager to join a local authority based in Hammersmith. My client are paying a rate of (Apply online only)p/d Umbrella. This role will involve managing a small team of 2 staff and my client can offer 1-2 days p/w working from home. Job Purpose: The Regeneration & Development team delivers the council-led development programme including complex development and regeneration schemes, new housing supply, new community assets including schools and community facilities, deliver capital receipts and new income streams, and manage stakeholder and community relationships. The current programme will see 1,800 new homes and community infrastructure over the next 8 years and will continue to grow as new growth opportunities emerge. The primary purpose of this post is to lead on the management and implementation of complex assets and growth projects; ensuring quality, innovation, best practice and efficiency in commissioning and delivery. The post holder will take development opportunities from the identification and inception stage, through appraisal and design development, to planning and transition to pre-construction and delivery. To succeed in this role, the post holder must be an inclusive and dynamic leader who is able to influence stakeholders, communicate clearly and with a range of audiences, and bring colleagues and residents on the development journey to ensure positive outcomes. Duties: The key objectives are to create new housing, schools and community facilities, and capital receipts through the delivery of successful planning applications To develop options for the physical development and regeneration of Council sites including large scale new-build housing and mixed-use developments (including schools and community facilities) incorporating high quality design, environmental and community safety standards To work collaboratively with external partners to facilitate the delivery of large-scale development opportunities in the borough leveraging the Council's assets. To procure development and regeneration projects, ensuring the highest standards of design, innovation, sustainability and construction best practice are achieved. Manage project teams, including consultants and solicitors, to ensure individual projects are secured and internal procedures and policies are followed Manage projects through the planning process, including negotiation of Section 106 agreements. To liaise positively with other Council departments to ensure wider corporate objectives are incorporated into option appraisals and development briefs and to develop innovative ways of delivering the Council's Business Plan objectives. To supervise co-production, engagement and consultation with residents on major development schemes, school communities and other groups as appropriate in liaison with the consultation and tenant participation teams. To performance manage, monitor, and report on progress toward project milestones and physical and financial targets to Senior Managers and elected members To be responsible for development financial modelling and progress through financial and development gateway processes from inception to planning and start on site, and to ensure successful handover of projects during pre-construction to the delivery phase To draft corporate policy papers for consideration by Project Boards and will be required to oversee policy and strategy work-streams, and be capable of presenting at Director level. Matrix management responsibility to oversee and coordinate the work of project teams which can include development managers, consultation staff, external consultants, agencies and developers ensuring compliance with development agreements and agreed development plans. Senior Development Managers will have line management responsibility for team members. This could include Development Managers, Development Officers and/or Programme Officers. To work in conjunction with the Council's Property Services Team and external valuation and marketing/sales advisers to maximise the physical and financial benefits accruing to the Council from redevelopment of land and assets. To liaise with the Borough's Planning and Legal services on matters of tenancy, planning and development legislation and land law. To ensure that all proposals, and all appointments, comply with national and EU statutory and legislative requirements, and the Council's Standing Orders, Financial Regulations and other relevant procedures. Ensure effective liaison with Residents, Members, Schools and community groups, Housing Management, Needs and Allocations, Housing Repairs, Home Ownership, Schools Property and Contracts, Community and Third sector team, Borough Valuers, Borough Solicitor and internal and external regeneration and funding agencies and partners. Generally, to develop and maintain ongoing partnerships and take a flexible approach to meeting outcomes and empowering colleagues Serve as a key member of the Growth team advancing the assets and growth strategy and new business development, identifying, and responding to "Growth" opportunities across the Borough on the Council's land and in partnership. Post holders are required to work flexibly from Council offices, site, and consultant's offices as necessary. They will be expected to attend evening and weekend meetings as required and to work directly with members, residents and the public in consultation meetings and workshop and exhibition events. They will need to manage conflicting priorities and work to tight deadlines The post holders will be required to visit dirty and noisy building sites and to wear personal protective equipment from time to time, although the job is predominantly office based, with regular visits to estates, schools and children's centres, and meetings in other offices Title: Senior Development Manager Day Rate: (Apply online only)p/d Umbrella Location: Hammersmith, London
Housing Officer (Temp) - Liverpool We are seeking an experienced Housing Officer in Liverpool on a temporary contract for a minimum of 8 weeks, with hourly rates up to £24ph. Your new role Dealing with all aspects of housing management, including low level ASB, allocations, lettings and sign-ups. Dealing with various tenancy management issues, void management and addressing neighbourhood issues Responding to queries and complaints from customers Health & safety compliance Working with colleagues in Income & ASB teams What you'll need to succeed Proven housing & tenancy management experience within social housing, including dealing with low level ASB Experience of allocations & lettings with an understanding of Property Pool Plus Strong communication and customer service skills Driving licence with access to own vehicle and valid business insurance What you'll get in return Weekly pay Competitive hourly rates Option to be paid via PAYE or Umbrella Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 15, 2025
Seasonal
Housing Officer (Temp) - Liverpool We are seeking an experienced Housing Officer in Liverpool on a temporary contract for a minimum of 8 weeks, with hourly rates up to £24ph. Your new role Dealing with all aspects of housing management, including low level ASB, allocations, lettings and sign-ups. Dealing with various tenancy management issues, void management and addressing neighbourhood issues Responding to queries and complaints from customers Health & safety compliance Working with colleagues in Income & ASB teams What you'll need to succeed Proven housing & tenancy management experience within social housing, including dealing with low level ASB Experience of allocations & lettings with an understanding of Property Pool Plus Strong communication and customer service skills Driving licence with access to own vehicle and valid business insurance What you'll get in return Weekly pay Competitive hourly rates Option to be paid via PAYE or Umbrella Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Housing Officer Stoke Housing Officer /Lettings Officer Your new company Hays are currently recruiting for an experienced Housing Officer on a temporary basis to work in the Staffordshire area. Please note this role is a mixture of working from home as well working in the office and completing on site visits with customers. Your new role Your new role will involve the day to day management of rented properties and tenancy agreements. You will be responsible for new sign-ups, conducting property inspections, dealing with any anti-social behaviour issues and disputes, escalating these as appropriate and providing advice on housing, benefits and rent arrears payments. What you'll need to succeed In order to be considered for the role you must have proven experience in a similar position as a Housing Officer and a sound knowledge of housing legislation and tenancy agreements. Furthermore, due to the nature of the role you must have excellent communication skills, quickly building rapport with customers. Experience with Housing Management Systems is also essential for the post. What you'll get in return In return, you will receive a temporary contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emma on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Feb 14, 2025
Seasonal
Housing Officer Stoke Housing Officer /Lettings Officer Your new company Hays are currently recruiting for an experienced Housing Officer on a temporary basis to work in the Staffordshire area. Please note this role is a mixture of working from home as well working in the office and completing on site visits with customers. Your new role Your new role will involve the day to day management of rented properties and tenancy agreements. You will be responsible for new sign-ups, conducting property inspections, dealing with any anti-social behaviour issues and disputes, escalating these as appropriate and providing advice on housing, benefits and rent arrears payments. What you'll need to succeed In order to be considered for the role you must have proven experience in a similar position as a Housing Officer and a sound knowledge of housing legislation and tenancy agreements. Furthermore, due to the nature of the role you must have excellent communication skills, quickly building rapport with customers. Experience with Housing Management Systems is also essential for the post. What you'll get in return In return, you will receive a temporary contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emma on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Birmingham City Council - Local Authority - Housing Officer - Temporary Accomodation Your new company Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Your new role We are looking for social housing professionals to join Birmingham City Council as a Senior Housing Officer within the Housing Options Centre. As a Senior Housing Officer, you will lead on ASB (Anti-Social Behaviour) cases - the officers pick up the case initially, go out on site to investigate and get the tenant to complete the forms. Once back and the forms are reviewed, if anything needs escalating you as the Senior Officer will pick up and investigate further. Furthering from this, you will support the team of roughly 6 in mentoring and supporting them as officers. What you'll need to succeed In order to succeed in your application, you will need an extensive background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act. Particular experience in dealing with ASB cases, and any managerial or team leader experience will be desired. These roles will be an ASAP start,. Before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks. As well as a potential DBS check. What you'll get in return This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract.For this job, Birmingham City Council are offering an hourly rate of £16.85 (£18.88 including holiday). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 14, 2025
Seasonal
Birmingham City Council - Local Authority - Housing Officer - Temporary Accomodation Your new company Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Your new role We are looking for social housing professionals to join Birmingham City Council as a Senior Housing Officer within the Housing Options Centre. As a Senior Housing Officer, you will lead on ASB (Anti-Social Behaviour) cases - the officers pick up the case initially, go out on site to investigate and get the tenant to complete the forms. Once back and the forms are reviewed, if anything needs escalating you as the Senior Officer will pick up and investigate further. Furthering from this, you will support the team of roughly 6 in mentoring and supporting them as officers. What you'll need to succeed In order to succeed in your application, you will need an extensive background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act. Particular experience in dealing with ASB cases, and any managerial or team leader experience will be desired. These roles will be an ASAP start,. Before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks. As well as a potential DBS check. What you'll get in return This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract.For this job, Birmingham City Council are offering an hourly rate of £16.85 (£18.88 including holiday). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Birmingham City Council - Local Authority - Senior Housing Officer - Birmingham Your new company Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Your new role We are looking for social housing professionals to join Birmingham City Council as a Senior Housing Officer within the Housing Options Centre. As a Senior Housing Officer, you will manage the office and attend legal meetings and discuss housing issues, and build relationships with the temporary accommodation team. This service will mainly revolve around the homelessness issues faced as well as getting these service users to engage in the services offered. What you'll need to succeed In order to succeed in your application, you will need an extensive background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act. Particular experience in dealing with homelessness cases, and any managerial or team leader experience will be desired. These roles will be an ASAP start,. Before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks. As well as a potential DBS check. What you'll get in return This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract. For this job, Birmingham City Council are offering an hourly rate of £16.85 (£18.88 including holiday). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 14, 2025
Seasonal
Birmingham City Council - Local Authority - Senior Housing Officer - Birmingham Your new company Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Your new role We are looking for social housing professionals to join Birmingham City Council as a Senior Housing Officer within the Housing Options Centre. As a Senior Housing Officer, you will manage the office and attend legal meetings and discuss housing issues, and build relationships with the temporary accommodation team. This service will mainly revolve around the homelessness issues faced as well as getting these service users to engage in the services offered. What you'll need to succeed In order to succeed in your application, you will need an extensive background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act. Particular experience in dealing with homelessness cases, and any managerial or team leader experience will be desired. These roles will be an ASAP start,. Before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks. As well as a potential DBS check. What you'll get in return This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract. For this job, Birmingham City Council are offering an hourly rate of £16.85 (£18.88 including holiday). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Title: Housing Officer Location: Portsmouth Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role The Housing Officer supports and manages Service Users (SUs) within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Key Responsibilities: Supporting Service Users (SUs): Manage a caseload of (Apply online only) SUs. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of SUs. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Feb 14, 2025
Full time
Job Title: Housing Officer Location: Portsmouth Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role The Housing Officer supports and manages Service Users (SUs) within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Key Responsibilities: Supporting Service Users (SUs): Manage a caseload of (Apply online only) SUs. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of SUs. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
MMP Consultancy are currently seeking a Fire Risk Assessor for a local authority based in South London on an interim three-month rolling contract, undertaking Risk Assessments to social housing properties. Min 350 per day (Inside IR35 - neg.) Will require an on-site presence between office, site and home. Key Duties: Be responsible to the team manager and for day to day management of the health and safety of building projects, maintenance contracts and fire risk assessments across the borough. The allocation of work to property services officers/supervisors or external contractors/sub-contractors. To be responsible or established standards of work, cost, allocated building maintenance, building construction or related works within the team. Surveying or building experience preferably with some knowledge of the principles of Fire Safety in Purpose built blocks of flats. Knowledge of BS 9999, Regulatory Reform (Fire Safety) 2005 and PAS 79. Knowledge of contract law, statutory regulations, guidelines, British standards and their implementation in relation to refurbishment and maintenance contracts. Ability to supervise and support a team of staff and contractors. Ability to plan and manage work to implement programmes and meet targets set by the Team Manager. Experience Required: Qualified fire risk assessor Need to be a member of IFE Experience of working with complex social housing tenanted blocks Willing to work with current team members and work with them to mentor them and share their experience Expected to input on current FRA template and make improvements where necessary and work on improving processes/policies Training will be provided as a minimum requirement to carry out fire risk assessments. Details below: 35 hours per week Urgent start 350 per day (Inside IR35) Neg.
Feb 13, 2025
Seasonal
MMP Consultancy are currently seeking a Fire Risk Assessor for a local authority based in South London on an interim three-month rolling contract, undertaking Risk Assessments to social housing properties. Min 350 per day (Inside IR35 - neg.) Will require an on-site presence between office, site and home. Key Duties: Be responsible to the team manager and for day to day management of the health and safety of building projects, maintenance contracts and fire risk assessments across the borough. The allocation of work to property services officers/supervisors or external contractors/sub-contractors. To be responsible or established standards of work, cost, allocated building maintenance, building construction or related works within the team. Surveying or building experience preferably with some knowledge of the principles of Fire Safety in Purpose built blocks of flats. Knowledge of BS 9999, Regulatory Reform (Fire Safety) 2005 and PAS 79. Knowledge of contract law, statutory regulations, guidelines, British standards and their implementation in relation to refurbishment and maintenance contracts. Ability to supervise and support a team of staff and contractors. Ability to plan and manage work to implement programmes and meet targets set by the Team Manager. Experience Required: Qualified fire risk assessor Need to be a member of IFE Experience of working with complex social housing tenanted blocks Willing to work with current team members and work with them to mentor them and share their experience Expected to input on current FRA template and make improvements where necessary and work on improving processes/policies Training will be provided as a minimum requirement to carry out fire risk assessments. Details below: 35 hours per week Urgent start 350 per day (Inside IR35) Neg.
Ashberry are recruiting for a Property Services Manager s position in Bradford. As Property Services Manager you will oversee intensive housing management functions being delivered across the organisation. Your responsibilities will be: To be the safeguarding and health and safety lead Conducting health and safety visits to properties alongside the tenancy management officer (TMO s) and support staff at each service in delivering their role/responsibility. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams Working closely with Service Managers(SM) and Team Leaders (TL) to initiative improvements, where necessary. In partnership with SM s or TL s, to liaise with landlord partners when taking on new properties and ensuring that all paperwork and health and safety standards are met, including any repairs carried out. To ensure stock condition surveys, pictures/videos are taken and any new leased accommodation standards checks are completed in conjunction with SM s or TL s and all paperwork is uploaded to relevant accommodation folders, before leases are signed by Heads of Service (HOS). To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until works are signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with BC policies and procedures and any issues identified are resolved within timescales. To assist HOS in ensuring that we are complying with all quality assurance by auditing our practices annually, relating to BQAF and SHIP standards. To work with the business operations officer to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To review IHM related policies and procedures as per the timetable for policy reviews. To review all IHM practices regularly in partnership with the SM s and TL s in order to raise standards at scheme level. To assess how effective our health and safety, fire and safeguarding practices are being delivered at scheme level. Reporting to HOS with any solutions before implementing appropriate changes. To apply you must have previous experience in a similar role, demonstrating your ability to manage properties, handle tenant relations, knowledge of health & safety and understand legal and regulatory compliance. You must have a driving license and access to your own vehicle, along with an enhanced DBS. The role is 35 hours per week, working flexibly Monday to Friday 9am until 6:30pm. Annual leave 28 days plus 5 days after successful completion of probationary period.
Feb 13, 2025
Full time
Ashberry are recruiting for a Property Services Manager s position in Bradford. As Property Services Manager you will oversee intensive housing management functions being delivered across the organisation. Your responsibilities will be: To be the safeguarding and health and safety lead Conducting health and safety visits to properties alongside the tenancy management officer (TMO s) and support staff at each service in delivering their role/responsibility. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams Working closely with Service Managers(SM) and Team Leaders (TL) to initiative improvements, where necessary. In partnership with SM s or TL s, to liaise with landlord partners when taking on new properties and ensuring that all paperwork and health and safety standards are met, including any repairs carried out. To ensure stock condition surveys, pictures/videos are taken and any new leased accommodation standards checks are completed in conjunction with SM s or TL s and all paperwork is uploaded to relevant accommodation folders, before leases are signed by Heads of Service (HOS). To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until works are signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with BC policies and procedures and any issues identified are resolved within timescales. To assist HOS in ensuring that we are complying with all quality assurance by auditing our practices annually, relating to BQAF and SHIP standards. To work with the business operations officer to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To review IHM related policies and procedures as per the timetable for policy reviews. To review all IHM practices regularly in partnership with the SM s and TL s in order to raise standards at scheme level. To assess how effective our health and safety, fire and safeguarding practices are being delivered at scheme level. Reporting to HOS with any solutions before implementing appropriate changes. To apply you must have previous experience in a similar role, demonstrating your ability to manage properties, handle tenant relations, knowledge of health & safety and understand legal and regulatory compliance. You must have a driving license and access to your own vehicle, along with an enhanced DBS. The role is 35 hours per week, working flexibly Monday to Friday 9am until 6:30pm. Annual leave 28 days plus 5 days after successful completion of probationary period.
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in the West Midlands. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Feb 13, 2025
Seasonal
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in the West Midlands. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Resident Liaison Officer required to join the team with a large social housing contractor to work in Chesterfield/Sheffield area working on a kitchens and bathrooms scheme. The duration of the contract is for 8-12 weeks work which could be extended. Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community Personnel must be professional and of the highest standard Provide an efficient, courteous and professional service to all telephone callers Ensure written correspondence to residents is generated and distributed in line with the programme of works Carry out choice events, consultation events and individual consultations with residents regarding future work Maintain access to properties, and visit resident's homes at the frequency determined by the scheme Manage the Resident's complaints procedures as a point of escalation. Essential: Driving Licence, own transport, previous experience/similar job role Benefits 14.55 per Hour Umbrella or 13.50 per hour PAYE plus 12.07% holiday pay = 15.13 an hour all in! 0.15p per mile - Site to Site Monday to Friday, 8am - 4pm - 37.5 Hours Per Week Street Parking To Apply Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!
Feb 13, 2025
Seasonal
Resident Liaison Officer required to join the team with a large social housing contractor to work in Chesterfield/Sheffield area working on a kitchens and bathrooms scheme. The duration of the contract is for 8-12 weeks work which could be extended. Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community Personnel must be professional and of the highest standard Provide an efficient, courteous and professional service to all telephone callers Ensure written correspondence to residents is generated and distributed in line with the programme of works Carry out choice events, consultation events and individual consultations with residents regarding future work Maintain access to properties, and visit resident's homes at the frequency determined by the scheme Manage the Resident's complaints procedures as a point of escalation. Essential: Driving Licence, own transport, previous experience/similar job role Benefits 14.55 per Hour Umbrella or 13.50 per hour PAYE plus 12.07% holiday pay = 15.13 an hour all in! 0.15p per mile - Site to Site Monday to Friday, 8am - 4pm - 37.5 Hours Per Week Street Parking To Apply Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!
A fantastic opportunity has emerged for a Sheltered Housing Officer to join one of Adecco's most improved public sector clients on a permanent contract. Based in Rickmansworth in Hertfordshire (not far from the train station) and managing a small 26 flat extra care scheme, this is a full time role (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to deliver an on-site housing management and support service that meets the needs of tenants. You will also need to ensure a high quality management service to elderly tenants, ensuring maintenance, security, and communal safety are optimised at all times. Other key elements of the role include: Carrying out regular building inspections, identifying and reporting repairs ensuring communal safety with a strong focus on fire safety. Enable repairs and allowing access where necessary. Effectively managing void properties within company policies. Helping to maintain a high standard of cleanliness, safety and security within the building and the grounds by carrying out regular checks (e.g. testing essential systems, monitoring CCTV, etc.) Maintaining accurate records (visitor log book, health and safety checks, maintenance visit records, fire safety and alarm testing, and maintaining accurate PEP summaries, tenant files and maintenance records). Using company databases effectively. Ensuring that elderly tenants' rights and dignity are respected, including maintaining a high standard of data security and management. Monitoring the work of the company's contractors to ensure a high quality service and reporting any deficits. Managing anti-social behaviour within the scheme and explain tenancy agreements and company policies to tenants, dealing with the first level of complaints. Proactively prevent rent arrears, address arrears and assist tenants to manage debt when known. Actively manage rent accounts and report activity to relevant managers. A car driver would be useful but is not essential for this role. Please note, our client's head office is in Harrow so you may need to visit there at times for training, etc. Only applicants with previous experience of supporting vulnerable, elderly clients and who are comfortable with an annual salary of 28,119 need apply for this role.
Feb 13, 2025
Full time
A fantastic opportunity has emerged for a Sheltered Housing Officer to join one of Adecco's most improved public sector clients on a permanent contract. Based in Rickmansworth in Hertfordshire (not far from the train station) and managing a small 26 flat extra care scheme, this is a full time role (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to deliver an on-site housing management and support service that meets the needs of tenants. You will also need to ensure a high quality management service to elderly tenants, ensuring maintenance, security, and communal safety are optimised at all times. Other key elements of the role include: Carrying out regular building inspections, identifying and reporting repairs ensuring communal safety with a strong focus on fire safety. Enable repairs and allowing access where necessary. Effectively managing void properties within company policies. Helping to maintain a high standard of cleanliness, safety and security within the building and the grounds by carrying out regular checks (e.g. testing essential systems, monitoring CCTV, etc.) Maintaining accurate records (visitor log book, health and safety checks, maintenance visit records, fire safety and alarm testing, and maintaining accurate PEP summaries, tenant files and maintenance records). Using company databases effectively. Ensuring that elderly tenants' rights and dignity are respected, including maintaining a high standard of data security and management. Monitoring the work of the company's contractors to ensure a high quality service and reporting any deficits. Managing anti-social behaviour within the scheme and explain tenancy agreements and company policies to tenants, dealing with the first level of complaints. Proactively prevent rent arrears, address arrears and assist tenants to manage debt when known. Actively manage rent accounts and report activity to relevant managers. A car driver would be useful but is not essential for this role. Please note, our client's head office is in Harrow so you may need to visit there at times for training, etc. Only applicants with previous experience of supporting vulnerable, elderly clients and who are comfortable with an annual salary of 28,119 need apply for this role.
Position: Resident Liaison Officer Location: Kilburn Salary: £32,000k - £34,000 + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a major works framework for Brent council and report to the Project Manager. Project: The project you will allocated to will be in Kilburn and consists of EWI, IWI, Windows, Roofs, New Lifts, Boiler Replacements, K&B's and Fire Saferty works on a tower an 18 storey block. Client: My client has established itself as one of the largest and most successful providers of social housing planned refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? Make initial contact with tenants Build customer confidence Explain all aspects of improvement work Identify Customer needs (working parents/shift patterns/health issues etc). Open forum client/management meeting. Book appointments with tenants Visit tenants with portfolio of relevant works and design briefs. Picture surveys Communicate with tenant throughout works programme Be the link between tenant and Site/Project Manager Administration/record keeping Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a full driving licence
Feb 13, 2025
Full time
Position: Resident Liaison Officer Location: Kilburn Salary: £32,000k - £34,000 + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a major works framework for Brent council and report to the Project Manager. Project: The project you will allocated to will be in Kilburn and consists of EWI, IWI, Windows, Roofs, New Lifts, Boiler Replacements, K&B's and Fire Saferty works on a tower an 18 storey block. Client: My client has established itself as one of the largest and most successful providers of social housing planned refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? Make initial contact with tenants Build customer confidence Explain all aspects of improvement work Identify Customer needs (working parents/shift patterns/health issues etc). Open forum client/management meeting. Book appointments with tenants Visit tenants with portfolio of relevant works and design briefs. Picture surveys Communicate with tenant throughout works programme Be the link between tenant and Site/Project Manager Administration/record keeping Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a full driving licence
Housing Officer Social Housing (Temporary Role) (phone number removed); Location: West London Contract: Temporary (Duration: e.g., 3-6 months ) (phone number removed); Pay Rate: £24-£27ph (phone number removed); Recruiting Agency: Hyperion Partners About the Role Hyperion Partners are seeking an experienced Housing Officer to join a leading social housing provider on a temporary basis. This is an exciting opportunity for a dedicated housing professional to make a real impact in supporting tenants and ensuring high-quality housing management services. Key Responsibilities Managing a portfolio of properties, ensuring effective tenancy management Handling rent arrears, tenancy sustainment, and housing allocations Dealing with anti-social behaviour (ASB) cases and resolving tenant disputes Conducting estate inspections and ensuring compliance with housing policies Liaising with local authorities, support services, and external agencies Supporting vulnerable tenants and ensuring their housing needs are met Requirements Previous experience as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Knowledge of social housing regulations and best practices Strong understanding of rent arrears management, ASB casework, and tenancy sustainment Excellent communication and problem-solving skills Ability to work independently and manage a varied caseload Experience using housing management systems (e.g., Northgate, Orchard, Capita, or Civica) is a plus Why Join? Competitive pay rates Opportunity to work with a leading social housing provider Supportive team and professional development opportunities Potential for contract extension based on performance How to Apply If you are a Housing Officer with experience in social housing and are looking for a temporary opportunity, we d love to hear from you! (phone number removed); Apply now by sending your CV to (url removed) or contact Hyperion Partners for more information. (phone number removed); Immediate start available Apply today!
Feb 13, 2025
Contract
Housing Officer Social Housing (Temporary Role) (phone number removed); Location: West London Contract: Temporary (Duration: e.g., 3-6 months ) (phone number removed); Pay Rate: £24-£27ph (phone number removed); Recruiting Agency: Hyperion Partners About the Role Hyperion Partners are seeking an experienced Housing Officer to join a leading social housing provider on a temporary basis. This is an exciting opportunity for a dedicated housing professional to make a real impact in supporting tenants and ensuring high-quality housing management services. Key Responsibilities Managing a portfolio of properties, ensuring effective tenancy management Handling rent arrears, tenancy sustainment, and housing allocations Dealing with anti-social behaviour (ASB) cases and resolving tenant disputes Conducting estate inspections and ensuring compliance with housing policies Liaising with local authorities, support services, and external agencies Supporting vulnerable tenants and ensuring their housing needs are met Requirements Previous experience as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Knowledge of social housing regulations and best practices Strong understanding of rent arrears management, ASB casework, and tenancy sustainment Excellent communication and problem-solving skills Ability to work independently and manage a varied caseload Experience using housing management systems (e.g., Northgate, Orchard, Capita, or Civica) is a plus Why Join? Competitive pay rates Opportunity to work with a leading social housing provider Supportive team and professional development opportunities Potential for contract extension based on performance How to Apply If you are a Housing Officer with experience in social housing and are looking for a temporary opportunity, we d love to hear from you! (phone number removed); Apply now by sending your CV to (url removed) or contact Hyperion Partners for more information. (phone number removed); Immediate start available Apply today!
JOB TITLE: HOUSING MANAGER LOCATION: BIRMINGHAM HEAD OFFICE SALARY: c 35K PER ANNUM + EXCELLENT COMPANY BENEFITS HOURS: FULL TIME PSR Solutions Healthcare are delighted to be partnering with a dedicated provider of supported living and accommodation services, in their search for a skilled and experienced Housing Manager to join their team and oversee the management of supported tenancies and lead a team of Housing Support Officers. Key Responsibilities: Team Leadership: Manage and support a team of Housing Officers, ensuring they provide high-quality support and assistance to tenants in line with their needs. Tenancy Management: Oversee the day-to-day management of supported living tenancies, ensuring all tenancy agreements are correctly adhered to and that tenants receive the appropriate level of guidance. Compliance: Ensure compliance with relevant housing regulations, policies, and procedures. Maintain up-to-date knowledge of the sector to provide effective housing management solutions. Report Writing: Prepare detailed reports on tenancy management, housing support activities, and operational performance for senior management. Track and document progress for continuous improvement. Liaison: Work closely with internal teams and external partners to resolve tenancy-related issues and ensure the smooth running of supported accommodation services. Travel: Undertake occasional travel to supported accommodation sites to monitor tenant progress, provide on-site support, and engage with Housing Support Officers. Skills and Experience Required: Strong understanding of tenancy management and housing support, with the ability to handle complex tenancy issues within supported living or supported accommodation services Proven experience in leading and managing a team of housing support staff. Excellent written and verbal communication skills, with experience in report writing Ability to manage a diverse range of responsibilities, including the administration of tenancy agreements and liaising with external stakeholders Good problem-solving abilities and a proactive approach to resolving tenancy and accommodation issues Full driving licence and willingness to travel to various sites as required What We Offer: Competitive salary c 35K per Annum Professional development and training opportunities A rewarding role that contributes to improving the lives of those in supported living accommodation For a confidential discussion contact Shaheena Solutions Healthcare or apply online (phone number removed)
Feb 12, 2025
Full time
JOB TITLE: HOUSING MANAGER LOCATION: BIRMINGHAM HEAD OFFICE SALARY: c 35K PER ANNUM + EXCELLENT COMPANY BENEFITS HOURS: FULL TIME PSR Solutions Healthcare are delighted to be partnering with a dedicated provider of supported living and accommodation services, in their search for a skilled and experienced Housing Manager to join their team and oversee the management of supported tenancies and lead a team of Housing Support Officers. Key Responsibilities: Team Leadership: Manage and support a team of Housing Officers, ensuring they provide high-quality support and assistance to tenants in line with their needs. Tenancy Management: Oversee the day-to-day management of supported living tenancies, ensuring all tenancy agreements are correctly adhered to and that tenants receive the appropriate level of guidance. Compliance: Ensure compliance with relevant housing regulations, policies, and procedures. Maintain up-to-date knowledge of the sector to provide effective housing management solutions. Report Writing: Prepare detailed reports on tenancy management, housing support activities, and operational performance for senior management. Track and document progress for continuous improvement. Liaison: Work closely with internal teams and external partners to resolve tenancy-related issues and ensure the smooth running of supported accommodation services. Travel: Undertake occasional travel to supported accommodation sites to monitor tenant progress, provide on-site support, and engage with Housing Support Officers. Skills and Experience Required: Strong understanding of tenancy management and housing support, with the ability to handle complex tenancy issues within supported living or supported accommodation services Proven experience in leading and managing a team of housing support staff. Excellent written and verbal communication skills, with experience in report writing Ability to manage a diverse range of responsibilities, including the administration of tenancy agreements and liaising with external stakeholders Good problem-solving abilities and a proactive approach to resolving tenancy and accommodation issues Full driving licence and willingness to travel to various sites as required What We Offer: Competitive salary c 35K per Annum Professional development and training opportunities A rewarding role that contributes to improving the lives of those in supported living accommodation For a confidential discussion contact Shaheena Solutions Healthcare or apply online (phone number removed)
Public sector organisation in the Manchester area are looking for a Gas Compliance Officer to join their housing property services team until the end of the year. Ideal candidate to have a Gas Engineering background or alternatively a background with experience working on Heat Pumps installation/repair. - 35 hours per week - Hybrid working - Contract until the end of 2025 - 25 - 35 an hour If you would like to discuss the role further please apply for the role and one of the team will give you a call.
Feb 12, 2025
Contract
Public sector organisation in the Manchester area are looking for a Gas Compliance Officer to join their housing property services team until the end of the year. Ideal candidate to have a Gas Engineering background or alternatively a background with experience working on Heat Pumps installation/repair. - 35 hours per week - Hybrid working - Contract until the end of 2025 - 25 - 35 an hour If you would like to discuss the role further please apply for the role and one of the team will give you a call.
Job Description Job title: Income Assistant Grade: SC5 Directorate: Resident Services Responsible to: Head of Income Maximisation Responsible for: N/A Job Summary: The income assistant is responsible for managing the process of terminating tenancies in compliance with organisational policies and procedures. This includes ensuring the proper documentation and return of keys/fobs for void properties, processing various termination reasons (e.g., death, eviction, relinquishment, abandonment), and coordinating with internal teams to facilitate the transition of vacant properties. Additionally, the role requires assisting with property viewings and supporting the general needs function of the team as required by service demands. Key Responsibilities: Termination Documentation Management: Ensure all required documentation is received for tenancy terminations, including but not limited to death certificates, notice to quit (NTQ), eviction notices, and signed relinquishments. Maintain accurate records of keys/fobs returned and ensure their timely submission to the Income Maximisation (IM) Team. Address issues related to incorrect or late documentation by escalating to senior staff and creating appropriate void events in the system. Property and Key Management: Ensure that void properties are accompanied by all relevant communal keys/fobs and property keys. Apply address tags to all returned keys, ensuring correct tagging for surveyor use and the allocation of communal keys to new tenants. Create and manage void events such as key returns and liaise with contractors and surveyors as required. Void Allocation and Coordination: Allocate void properties to Income Maximisation Officers (IMOs) and Surveyors using the Northgate system. Create and initiate Trello cards for surveyor and contractor coordination for void properties. Ensure void properties are added to the Energy Angels database. Specific Termination Scenarios: Death: Process death certificates, NTQs, and signed key receipts from next of kin or Housing Officer. Ensure keys are returned by the NTQ expiry date. Eviction: Manage contents inventory, key receipt, and eviction notices. Ensure evicted tenants are notified of their belongings retrieval timeline and ensure keys are returned after belongings are collected. Relinquishment: Process signed relinquishments and key receipts. Ensure timely termination of tenancy based on key return date. Abandonment: Handle NTQs and key receipts from next of kin or Housing Officer. Ensure proper disposal of belongings and key management. Viewings and Team Support: Assist with property viewings as needed to facilitate the smooth re-letting of void properties. Provide general support to the team based on service needs, helping to ensure efficient operations and delivery of housing services. Collaboration and Reporting: Work closely with Housing Officers, Surveyors, void officers, and contractors to ensure smooth transitions for all void properties. Ensure compliance with internal processes and escalate issues as necessary to senior management. Skills and Qualifications: Strong organisational skills and attention to detail. Excellent communication skills to liaise with various internal teams and external parties. Knowledge of tenancy termination processes and related documentation. Proficient in using property management systems (e.g., Northgate) and Trello. Ability to manage multiple tasks and prioritise effectively. Willingness to assist with viewings and support team functions as required.
Feb 12, 2025
Contract
Job Description Job title: Income Assistant Grade: SC5 Directorate: Resident Services Responsible to: Head of Income Maximisation Responsible for: N/A Job Summary: The income assistant is responsible for managing the process of terminating tenancies in compliance with organisational policies and procedures. This includes ensuring the proper documentation and return of keys/fobs for void properties, processing various termination reasons (e.g., death, eviction, relinquishment, abandonment), and coordinating with internal teams to facilitate the transition of vacant properties. Additionally, the role requires assisting with property viewings and supporting the general needs function of the team as required by service demands. Key Responsibilities: Termination Documentation Management: Ensure all required documentation is received for tenancy terminations, including but not limited to death certificates, notice to quit (NTQ), eviction notices, and signed relinquishments. Maintain accurate records of keys/fobs returned and ensure their timely submission to the Income Maximisation (IM) Team. Address issues related to incorrect or late documentation by escalating to senior staff and creating appropriate void events in the system. Property and Key Management: Ensure that void properties are accompanied by all relevant communal keys/fobs and property keys. Apply address tags to all returned keys, ensuring correct tagging for surveyor use and the allocation of communal keys to new tenants. Create and manage void events such as key returns and liaise with contractors and surveyors as required. Void Allocation and Coordination: Allocate void properties to Income Maximisation Officers (IMOs) and Surveyors using the Northgate system. Create and initiate Trello cards for surveyor and contractor coordination for void properties. Ensure void properties are added to the Energy Angels database. Specific Termination Scenarios: Death: Process death certificates, NTQs, and signed key receipts from next of kin or Housing Officer. Ensure keys are returned by the NTQ expiry date. Eviction: Manage contents inventory, key receipt, and eviction notices. Ensure evicted tenants are notified of their belongings retrieval timeline and ensure keys are returned after belongings are collected. Relinquishment: Process signed relinquishments and key receipts. Ensure timely termination of tenancy based on key return date. Abandonment: Handle NTQs and key receipts from next of kin or Housing Officer. Ensure proper disposal of belongings and key management. Viewings and Team Support: Assist with property viewings as needed to facilitate the smooth re-letting of void properties. Provide general support to the team based on service needs, helping to ensure efficient operations and delivery of housing services. Collaboration and Reporting: Work closely with Housing Officers, Surveyors, void officers, and contractors to ensure smooth transitions for all void properties. Ensure compliance with internal processes and escalate issues as necessary to senior management. Skills and Qualifications: Strong organisational skills and attention to detail. Excellent communication skills to liaise with various internal teams and external parties. Knowledge of tenancy termination processes and related documentation. Proficient in using property management systems (e.g., Northgate) and Trello. Ability to manage multiple tasks and prioritise effectively. Willingness to assist with viewings and support team functions as required.
As the Regional Property Manager, you would responsible for overseeing a team of Repairs Officers and a Partnering Support Officer carrying out Responsive Repairs, Alteration Requests, Damp & Mould cases, Formal Complaints, Voids across the organisations stock within an allocated geographical patch. While also managing contractors in line with contracts, and seeking continuous improvements. Client Details My client are a reputable housing association based in the East Midlands. They aim to provide safe and affordable homes to their local communities whilst working with drive and energy to achieve their goals. Description To hold regular Operational meetings with relevant stakeholders (Housing, Compliance, Repairs Contractors, Complaints) and ensure accurate records are kept and circulated. To take part in Strategic Meetings putting forward recommendations To lead on Regional issues and ensure trackers are up to date and in a reputable state at short notice To monitor Customer Satisfaction and ensure areas of improvement are logged in formal meetings and stakeholders are clear on requirements to improve To ensure all complaint cases are fully investigated, and a workable solution is implemented by the team without delay To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders Profile Solves basic problems within clearly laid out policies and procedures Takes responsibility for achieving individual objectives and team targets Strong proven leadership skills and background in managing a team working on responsive repairs Experience of Contract Management Job Offer Competitive salary of circa 55-60K Generous annual leave entitlement Generous employers pension contribution Access to internal training and career progression
Feb 12, 2025
Full time
As the Regional Property Manager, you would responsible for overseeing a team of Repairs Officers and a Partnering Support Officer carrying out Responsive Repairs, Alteration Requests, Damp & Mould cases, Formal Complaints, Voids across the organisations stock within an allocated geographical patch. While also managing contractors in line with contracts, and seeking continuous improvements. Client Details My client are a reputable housing association based in the East Midlands. They aim to provide safe and affordable homes to their local communities whilst working with drive and energy to achieve their goals. Description To hold regular Operational meetings with relevant stakeholders (Housing, Compliance, Repairs Contractors, Complaints) and ensure accurate records are kept and circulated. To take part in Strategic Meetings putting forward recommendations To lead on Regional issues and ensure trackers are up to date and in a reputable state at short notice To monitor Customer Satisfaction and ensure areas of improvement are logged in formal meetings and stakeholders are clear on requirements to improve To ensure all complaint cases are fully investigated, and a workable solution is implemented by the team without delay To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders Profile Solves basic problems within clearly laid out policies and procedures Takes responsibility for achieving individual objectives and team targets Strong proven leadership skills and background in managing a team working on responsive repairs Experience of Contract Management Job Offer Competitive salary of circa 55-60K Generous annual leave entitlement Generous employers pension contribution Access to internal training and career progression