157 jobs found

Housing Partner (Housing Officer) Bracknell, Berkshire 6 month Fixed Term Contract Mon to Fri 9am to 5pm (hybrid position) 26 per hour Responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. Work collaboratively with community safety colleagues when needed to support with initial information gathering and ongoing community safety work. Requirements Level 3 or equivalent CIH housing qualification or be committed to enrol within the first 12 months and successfully complete in a reasonable time period. GCSE pass in Maths and English, or equivalent Ability to understand tenancy and neighbourhood management and experience of delivering a front-line service in a related field. UK drivers license - requirement to drive own car PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

Rocasa Consulting Ltd are recrutiing an Experienced Income Manager to work remotely with travel to Northampton once every 2 weeks. Working Mon - Fri 9am - 5.30pm for 3 months paying up to 300 per day via umbrella. This role sits within the Resident Services Team, reporting to the Head of Resident Services and managing a team of Income Officers in one of two regions nationally. You will foster a collaborative team environment focused on achieving revenue targets and enhancing service delivery. You will be working alongside key managers from the Financial Wellbeing, Community Safety, Homes and Communities, Finance, Complaints and Customer Care teams within the Asset and Operations directorate to help support our customers. Key accountabilities Lead a regional Team to deliver a comprehensive and high performing income collection and financial wellbeing service tailored to the needs of our customers. Prepare and present monthly reports on rental income and arrears. Monitor and analyse contact and financial data to identify trends and recommend actions to improve income performance. Participate in continuous professional development opportunities to develop, maintain, and enhance a comprehensive understanding of relevant housing legislation, regulations, and best practices to ensure compliance and deliver high-quality services related to income and customer service, keeping up to date with the latest developments to make sure the client is leading the way with its service. Ensure compliance with relevant housing regulations, financial standards, and company policies. Regularly review and update policies to reflect regulatory changes and best practices. Support company in documenting and achieving 100% compliance against legal requirements, including statutory requirements such as Tenant Satisfaction Measures (TSMs), and investigating any concerns around customer welfare and safety. Identify, develop and implement innovative process improvements to enhance operational efficiency and customer satisfaction, championing digital services where appropriate ensuring a wide range of paying options for our diverse customers. Set high standards for operational performance, behavioural expectations, and producing positive outcomes through effective monitoring, case management whilst maintaining and promoting high staff morale and personal development Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is coordinated and comprehensive, making best use of local knowledge where possible Meet defined operational measures and performance metrics (SLAs/KPIs), and report information to Head of Housing Operations, Leadership Team, and Board where required Develop departmental plans and lead a team of remote workers in accordance with Health and Safety requirements, HR guidance, and Performance Management Frameworks. Ensure the successful delivery and handover of new schemes to income ensuring the customer starts right to stay right, setting a customer behaviour and culture for engagement and rent account compliance. Ensure the team can provide guidance and support to customers on various housing-related matters, such as general tenancy management, repairs and maintenance requests, community safety and community engagement opportunities Identify and support our vulnerable customers in everyday living and to make sure they receive the assistance they need to access our services, including working alongside support agencies and referring concerns of safeguarding, to encourage tenancy sustainment Work collaboratively with the Lettings Team to ensure due consideration is given to the decision making around affordability and suitability of new customers and sensitive lets. Work with the Community Safety Team to provide advice and assurance, supporting Sage to meet regulatory and statutory standards in Safeguarding Children and Adults at Risk, applying best practice and ensuring the team receive up to date training to identify, signpost and support vulnerable customers. Be the internal point of escalation for any complex, complaints or high-risk cases, providing guidance and/or progressing these to resolution, and where necessary attend court for these cases on behalf of Sage. Working with our Community Creation Team to engage with customers and ensure their voices are heard and promote and participate in customer involvement activities including regular customer meetings and community events promoting support available and maximising income. Work with the Finance team to jointly oversee the rent collection process, ensuring timely and accurate processing of payments. Work with the Communications Team to develop appropriate communication materials for customers through various communication channels. Conduct regular tenant communications regarding rent responsibilities and payment methods. Provide support via the financial wellbeing to tenants experiencing financial difficulties, including referrals to support services to prevent and intervene early in order to avoid tenancy failure. Lead the team to own relevant recommendations and actions arising from reviews, audits, and independent reviews; advise on and support the completion of these actions. Support the complaints process by investigating complaints, writing formal responses where necessary, and improving services from reflecting on lessons learnt and customer feedback. Ensure due care is taken when handling sensitive customer information and comply with all relevant data protection regulations. Embrace and promote s commitment to diversity, inclusion, and equal opportunities in all interactions with customers and stakeholders. Perform any other duties as assigned that align with the role's responsibilities and companies objectives. Approve and oversee cases referred for legal action ensuring compliance with the pre-action protocol and grounds for possession, ensuring swift Optimize the income collection systems for effective rent collection and reporting.

Resident Liaison Officer - Cambridge Required to drive, please only apply if you have a driving licence and own vehicle as this is a scattered role We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the Cambridge area you will be a vital link between the site team, residents, and clients. You will be working on a social housing refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Resident Liaison Officer Devon Start ASAP Salary 30k + van and fuel card The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the South Devon area. This role covers, Exeter, Plymouth and could spread into Cornwall on occasions. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Van & fuel card Holiday pay and pension Please apply or Kirsty Rutlidge at Build Recruitment for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Housing Officer Sector: Local Authority Location: West London Reports to: Housing Manager Contract: 3 to 6-month ongoing contract Start: ASAP Hours: Monday to Friday, 9am to 5pm (on site 5 days per week) Pay: 27.96 per hour (Umbrella) Overview A local authority is seeking an experienced Housing Officer to manage tenancies, resolve estate issues, and support local communities. You must have proven experience working in Housing for a local authority or housing association. Key responsibilities Manage a patch of general needs, sheltered, and leasehold properties. Support vulnerable residents and connect them to local services. Build strong resident relationships and encourage community involvement. Conduct tenancy audits and regular home visits. Identify and report fire safety issues. Work with the voids team to reduce turnaround times. Complete tenancy sign-ups and explain key tenancy terms. Provide housing advice and support moves, transfers, and mutual exchanges. Investigate tenancy fraud, illegal subletting, and breaches. Manage tenancy changes, successions, and joint applications. Lead on anti-social behaviour cases and work with partner agencies. Respond quickly to domestic violence cases and make referrals. Prepare legal cases, serve notices, and represent the authority in court. Lead multi-agency and safeguarding meetings. Support tenant and resident associations. Respond to estate emergencies and complaints quickly and effectively. Supervise Housing Support Officers and deputise for the Housing Manager. Attend occasional evening meetings and community events. Interviews will take place as soon as possible, with a view to an immediate start. This is an excellent opportunity to step into a busy, rewarding role and make a real difference within the community

Tenant Liasion Officer Location: Gresham Road Depot, CV10 7QR Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.92 per hour Job Ref: (phone number removed) Responsibilities Develop, lead, and coordinate actions required for the Council to service and maintain housing assets through the positive promotion of major works programs. Provide impartial and confidential advice to tenants, visiting properties to develop networks and partnerships between tenants and contractors, ensuring successful delivery of all Capital Works programs. Identify any tenant vulnerabilities and safeguarding cases, escalating them to the relevant team or department for appropriate support. Commit to the Council s Vision and carry out work within the spirit and intention of its core values. Utilize the concept of Making Every Contact Count (MECC), attending training where necessary. Make full use of technology to improve communications and services. Conduct all work within the spirit and intention of equal opportunities and employment legislation. Foster a creative and open environment where employees feel supported, involved, and consulted. Proactively identify opportunities for improvements in service delivery. Work proactively with the Senior Clerk of Works and the Senior Health & Safety Officer to address access issues, safeguarding, and vulnerability cases promptly. Ensure tenants and leaseholders provide access for contractors to carry out health and safety-related remedial works. Communicate and promote access for works completion by providing accurate and timely information to tenants and leaseholders regarding major works. Develop an action plan to provide information, support, and advice for tenants regarding various work streams, including Decent Homes, Capital Projects, Stock Condition Surveys, Gas Servicing, and Periodic Electrical Inspections. Lead efforts to ensure officers understand welfare reforms, their impact on tenant interactions, and how to address related issues. Collaborate with internal teams to manage and resolve access issues that may lead to legal action. Establish trust-based working relationships with tenants and leaseholders. Attend court hearings related to non-compliance or insurance claims, assisting legal with necessary documentation. Work with internal teams to address tenancy breaches. Respond promptly to queries, signposting to correct teams or officers, and escalating as necessary. Assist customers with related issues, referring them to other advisors or specialist agencies as appropriate. Maintain accurate records for reporting to external agencies, statistical monitoring, and report preparation. Collate evidence for court appearances related to enforcement processes for planned programs of work/emergency repairs and liability claims. Person Specification Experience of working in a social housing environment. Experience of working with customers, both face-to-face and over the telephone. Experience of giving advice on and supporting customers in Social Housing. Experience of producing reports and interpreting complex information. Level 4 certificate in Housing or willingness to work towards it. Knowledge of Social Housing Regulation laws. Proficiency in using computer software such as Microsoft Office, including Word and Excel. Excellent communication skills, both orally and in writing. Good planning and personal organization skills. Ability to deal effectively with challenging situations and resolve customer inquiries/complaints. Knowledge of networking and developing working partnerships to deliver and improve services. Ability to produce reports and communicate at all levels with a varied audience. Ability to plan and organize workload to meet unpredictable and conflicting deadlines. Empathy with customers. Sensitivity to the needs of others. Self-motivated, assertive but tactful. Commitment to the Council s Core Values and Vision. Valid driving license and access to a motor vehicle for visiting tenants and carrying out inspections. Flexible approach to duties and willingness to attend occasional evening meetings. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed. About this facility:

Leasehold and Right to Buy Officer West Sussex, Crawley Temporary Monday - Friday 15 to 17 per hour PAYE Social Housing Experience Needed Daniel Owen are proud to be representing a well-known company based in the West Sussex, Crawley area who are looking for a highly skilled Leasehold and Right to Buy Officer to join their team. General Role Description - Leasehold and Right to Buy Officer To work as part of a team to provide information and advice on the management of buildings, leases and paying of service charges. To facilitate the Right to Buy of properties. Identify and account for all charges payable on leasehold flats and shared ownership properties. Maintain all records and deal with the administration of the billing and recovery of all costs associated with service, management and all other charges applicable to leasehold flats and shared ownership properties. Offer advice and signposting for people in hardship in arrears. Initiate legal action for the recovery of arrears, assisting the Leasehold Services Manager and Legal Services in cases in the County Court Maintain on an ongoing basis through the year, actual costs for communal/structural routine building maintenance chargeable to the block and recharged to lessees in Management Charge billing Assist with the consultation with leaseholders on qualifying works over the prescribed limit and longterm agreements, in accordance with Section 20 of the Landlord and Tenant Act 1985 (as amended) and in accordance with the Council's policies for consultation with residents, to ensure that residents are properly informed and the Council is legally able to recover costs from leaseholders Deal with all enquires relating to costs and charges on leasehold flats and shared ownership properties resulting from correspondence or in person/via the telephone Respond in a timely manner to requests for information from external agencies in regard to property sales, update system Record and process Right to Buy applications from submission through Eligibility and service of RTB2 Drafting of plan and instruction of valuation Preparation and service of section 125 notice Preparation and service of PNC and FNC Preparation of file for Legal Respond to demand from Right to Buy applicants by offering advice and assistance at any point of the process and at a face to face meeting to discuss the section 125 Offer Notice Input measures and performance data in spreadsheet using output to improve performance Investigate and resolve complaints in line with CBC policy

Are you passionate about making a real difference in people's lives? Do you have a strong background in housing management and a commitment to supporting vulnerable individuals? If so, we'd love to hear from you. Adecco are currently recruiting for an Ops Manager to lead a team of Tenancy Sustainment Officers who provide vital support, advice, and guidance to help residents maintain their tenancies and live independently. From crisis intervention to long-term casework, your leadership will ensure we deliver high-quality, person-centred support. Operations Manager - Tenant Sustainment Public Sector - Local Authority Temporary Role - 3 months with likely extension 27.45 per hour PAYE / 35.73 per hour Umbrella Full Time - Monday to Friday, 36 hours per week Hybrid Working - 2 to 3 days per week in office in Croydon ASAP Start Key Responsibilities Lead and manage a team delivering tenancy sustainment services. Oversee the development and delivery of support plans tailored to residents' needs. Coordinate crisis interventions and long-term support strategies. Collaborate with statutory and voluntary sector partners to enhance service delivery. Monitor performance and outcomes to ensure continuous improvement. What We're Looking For Proven experience in housing management, with a focus on tenancy sustainment. A strong track record of managing and motivating support teams. In-depth understanding of the challenges facing vulnerable residents. Experience working with statutory or voluntary sector organisations. A passion for social impact and improving lives. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Adecco are recruiting a highly capable and legally astute Reviews Officer on behalf of our Local Authority client. The successful candidate will undertake statutory reviews of homelessness decisions in accordance with Section 202 of the Housing Act 1996 (as amended). This role is critical in ensuring that the Council's decisions are fair, legally compliant, and robustly defended where challenged. Only candidates with extensive Reviews experience will be considered This is a fully remote role with the need to come to the office for IT Kit collection and return only Housing Reviews Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months (possible extension) 31 per hour Umbrella Fully remote ASAP Start Key Responsibilities Manage a personal caseload of homelessness and suitability reviews, ensuring compliance with statutory and internal deadlines. Conduct thorough investigations and issue legally sound decisions under relevant housing legislation. Liaise with applicants, legal representatives, medical professionals, and internal departments to gather and assess evidence. Provide expert advice and guidance on homelessness legislation and associated legal matters. Represent the Council in legal proceedings, including attendance at court where necessary. Maintain accurate records and contribute to the continuous improvement of service delivery. Essential Knowledge: Comprehensive understanding of the Housing Act 1996 Part VII, the Homelessness Reduction Act 2017, and related legislation. Familiarity with associated legal frameworks including the Family Law Act, Children Acts, Human Rights Act, and Equalities Act 2010. Essential Skills and Abilities: Strong investigative and analytical capabilities. Excellent written communication skills, particularly in drafting legally defensible decisions. Ability to interpret complex legislation and case law, and to communicate findings clearly to a range of stakeholders. Essential Experience: Substantial experience in a housing needs or complaints-based environment, with demonstrable involvement in statutory reviews or legal casework. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Babergh and Mid Suffolk District Council are looking to recruit a Choice Based Lettings Officer to join our team based in Ipswich, Suffolk. You will join us on a part-time, permanent basis. The successful candidate will earn a competitive salary of £30,559 £35,235 per annum (pro rata). Hours: 14.8 hours/2 days per week (Monday/Tuesday) What we are looking for We are looking for a Choice Based Lettings Officer to join our Choice Based Lettings Team within Housing Solutions. To be successful, you will share our values , commitment, and motivation to make a difference for our residents, clients, and communities. About the role The Choice Based Lettings Team (CBL) manage our housing register, advertising social housing properties for rent, and shortlisting/allocating properties to prospective tenants. The main duties of this role will be: ensure the accurate assessment and appropriate award of priority of applicants housing needs in line with the Allocations Policy advertise and shortlist properties promptly ensure the efficient running of the Choice Based Lettings (CBL) Scheme, including participation in Operations Group meetings provide cover for customer enquiries on a duty rota. About you We are looking for a dedicated, professional person, with strong administration skills and preferably experience of working within a housing related field. Experience of assessing applications and allocating accommodation through a Choice Based Lettings Scheme would be an advantage but not essential as training will be provided. We are looking for someone with comprehensive IT Skills, including the ability to analyse data and excellent communication skills with the ability to tailor communication to different audiences. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits of working with us: Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program Employee Assist Program Health Care Options Our ways of working: Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working. (Business needs permitting) This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. Closing date: 2nd July 2025 If you think you have what it takes to be successful in this Choice Based Lettings Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Job Title: Policy & Performance Officer Location: Stockwell, London, SW9 Salary: 35,000 - 38,000 per annum (depending on experience) plus benefits Job Type: Full Time, Fixed Term Contract 12 months Closing Date: 17thJuly 2025 About SW9 Community Housing SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. With a turnover of 11m, and rising, and in excess of 150million of inward investment provided by Sovereign Network Group (SNG) with ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About the role: You will work as part of the team to analyse and interpret performance data from across the organisation in order to produce the monthly performance scorecard, ensuring timelines, accuracy and alignment with the reporting standards of the parent organisation. Reviewing, researching and developing new policies using strong report writing skills to present business rationale and recommendations clearly and effectively. Key Accountabilities Policy & Performance: To compile and collate performance information from various systems onto our key performance scorecards and to liaise with internal and external stakeholders to ensure their contribution to regular performance reports. To develop new reports and presentation options to align with the strategic objectives of the management and Board. To assist the Policy and Performance Manager with reviewing the annual KPI scorecard and performance framework ensuring data integrity at all times to invoke the confidence of internal colleagues and all stakeholders. To build new customer surveys and compile the results for reporting back to the wider team. To provide support to managers who are reviewing policies and procedures in their relevant business area, by undertaking research, assisting with drafting new policies and providing guidance on Equality Impact Assessments. To create and maintain a database of forms used by the operational teams to ensure staff are working consistently and in line with latest procedural guidance. Business Support Duties: To provide administrative support including pre and post meeting administration for the Board and Committee. To help prepare presentations and reports for meetings, including formatting and gathering relevant information to ensure accuracy and professionalism. To provide administrative assistance in handling subject access requests (SARs) and insurance cases. To liaise with contractors and suppliers to source documentation required for the contract register. To assist with setting up colleagues on various systems including the telephone and lone worker device systems. Ensuring the systems are kept up to date in line with business need. To assist with targeted reviews and projects which support the ongoing improvement of SW9's corporate and service-level performance. To provide support to the Policy and Performance Manager the wider business support team when required. To assist with covering reception and the telephone where required. About you: Education: A Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role. Educated to Batchelors degree level or equivalent. Knowledge and skills: To demonstrate proficiency in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, SharePoint). Experience in using PowerBI or similar software, or a willingness to learn. Strong attention to detail and the ability to question information provided by stakeholders. An understand of the importance of data protection To have a helpful approach to residents, colleagues, and members of the public Demonstrate self-motivation and enthusiasm Good written and verbal communication skills Ability to work on own or as part of a team including the ability to work effectively with stakeholders Must have strong excellent organisational and planning skills Experience: Experience of analysis of data and information for performance and scrutiny purposes. Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting Strong administrative experience in public, private, or social housing sector Good knowledge of IT systems including Word, Excel and Outlook. Excellent analytical skills to identify a range of issues from information gathered. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Benefits: A defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover Competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) Medicash Health Insurance incl employee assistance programme Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Performance Improvement Coordinator, Public Policy and Efficiency Officer, and Policy and Operations Analyst may also be considered.

We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Confident using Microsoft Office and housing management systems to maintain accurate records and manage caseloads. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Home Based, within a commutable distance of Bristol or Dudley Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn t a call centre or sales role it s about delivering a positive customer experience to our customers and maximising Stonewater s income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes. Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can-do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and third party Interfaces (once training is provided). Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Housing Officer West London (OFFICE BASED) 3 to 6 month ongoing contract Mon to Fri 9am to 5pm 27.96 p/hr Umbrella Role Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents. Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live. Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Responsibilities Responsible for the day to day management of a patch of tenancies, leases, and licences, to include sheltered housing, to ensure all agreements are adhered to and action is taken to address breaches where appropriate. To maintain up to date knowledge of relevant housing and leasehold legislation and case law in respect of tenancy, neighbourhood, and estate management. To develop an excellent understanding of H&F policies and procedures relating this and to apply these appropriately in day to day working. To identify fire safety issues on our estates and in resident homes, to give advice and report issues to appropriate departments to ensure risk is reduced and we comply with guidelines and best practice. Work with the Estates & Fire Safety team to action any recommendations for housing management from fire risk assessments within required timescales To plan, co-ordinate and undertake a tenancy audit of your patch, visiting all properties within an agreed timeframe to build our business intelligence of the people and properties we manage. Working with the voids team to deliver an effective voids/re-letting process which minimises void rent loss by working closely with internal teams and external contractors to meet performance targets. Carry out all sign-up interviews in line with agreed policy and procedures. To ensure tenants have all the information they need at the start of their tenancy to fully understand their rights and obligations under the tenancy agreement, and to enable them to successfully sustain their tenancy and reduce the incidence of tenancy breakdown in the borough. Identify any support needs and signpost to relevant agencies PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email. Please only apply for this position if you are currently working as a Housing Officer

Resident Liaison Officer Halifax £14 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp to Perm Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a temporary-to-permanent basis. The role will cover areas including Blackburn, Halifax, and Pendle. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolving queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.

Site Manager - Planned works (Kitchen and Bathroom refurbs) 45k-50k + Benefits Full-time, permanent position Based in Tower Hamlets We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an kitchen and bathroom refurbishment project for Social Housing in Tower Hamlets. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance or company van + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!

Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officer to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation. Temporary Accommodation - Allocations Officer Public Sector - Local Authority Temporary Role - 3 months with likely extension Full Time - Monday to Friday, 35 hours per week 22.33 per hour PAYE / 29.58 per hour Umbrella The first two weeks in post, you will be expected in office for training. The role will be then hybrid working, with 2 days per week in office in Ealing, 3 days working from home. In order to be considered, you must have: - A minimum of 1 year allocations experience - A minimum of 1 year housing experience - Strong customer service experience - Housing system experience - Microsoft Packages experience Role Purpose The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources. Key Responsibilities Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme. Provide comprehensive advice to applicants regarding housing options and rehousing prospects. Liaise with Registered Providers to monitor nomination agreements and ensure compliance. Support the delivery of estate regeneration programmes and decanting processes. Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers. Contribute to service improvement initiatives and policy reviews. Maintain accurate records and produce statistical reports to support departmental performance. Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders. Person Specification Essential Knowledge, Skills & Abilities: Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law. Familiarity with Choice Based Lettings and the provision of temporary accommodation. Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice. Proficiency in using IT systems to maintain accurate records. Ability to work independently and collaboratively within a team environment. Experience in managing projects and contributing to service development. Essential Experience: Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation. Essential Qualifications: A minimum of five GCSEs (or equivalent), including English and Mathematics. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

MMP Consultancy is seeking a Major Works Surveyor on behalf of a Housing Association based in Leicestershire. This is a permanent role with a salary bracket of 49,000 - 53,000 depending on the successful candidate's qualifications. The successful candidate will be focused on the end-to-end management of major repairs and planned works - from structural damp and drainage, to roofing, fencing programmes and major adaptations. They will also be the key point of contact for Party Wall enquiries and tenant requests for alterations. Working closely with contractors, residents, consultants, and internal teams, they will ensure all works are delivered on time, within budget, and to the highest standards of quality and compliance. Key Responsibilities: Manage the full lifecycle of major works and repairs - from scoping, specification, and procurement through to on-site delivery and sign-off. Oversee and certify contractor valuations, ensuring compliance with contracts, health and safety standards, and value for money. Lead on specific programmes including structural repairs, drainage works, insulation, and major aids and adaptations. Handle Party Wall enquiries and manage the tenant alteration request process. Carry out site inspections, assess quality, and manage snagging and completion signoffs. Work closely with Resident Liaison Officers to ensure excellent customer service and satisfaction. Promote a strong culture of compliance, health and safety, and continuous improvement across all projects. Requirements: A qualified and experienced building professional, ideally with RICS or CIOB accreditation (or equivalent experience). Minimum of two years' experience delivering major works within social housing or residential property. Strong technical knowledge across all aspects of domestic property maintenance and refurbishment. Skilled in contract administration, cost management, and project reporting. Able to manage multiple complex projects and contractors while maintaining strong customer focus. Excellent communicator with strong organisational skills and a proactive, solution-focused attitude. NEBOSH/IOSH qualifications desirable. A full driving licence and access to a vehicle for work purposes.

We are working with a local authority to appoint an Accommodation Officer to support the day-to-day management of a mixed portfolio of council and privately managed properties. This role is a great opportunity for an experienced property or lettings professional with strong customer service and tenancy management skills. You will be responsible for managing all aspects of tenancy and property administration, including arranging inspections, handling tenant queries, preparing documentation, and ensuring compliance with housing legislation. This is a fast-paced, customer-facing role that combines property oversight with a strong administrative workload. The successful candidate will ideally be based in or around West Devon and must have access to a car for site visits. The Role Manage tenant and landlord queries, both in person and via phone/email Conduct property inspections and ensure homes are maintained to required standards Oversee check-in and check-out processes, including inventories Maintain accurate records across all lettings and properties Coordinate and track maintenance and repair works with internal and external contractors Issue warnings, handle complaints, and escalate enforcement action where appropriate Ensure tenancy and property compliance with housing legislation and council procedures Act as the key contact for assessing suitability of sites for Gypsy, Traveller and caravan dweller use Key Requirements Strong experience in property or lettings management Knowledge of housing law and tenancy processes High level of administrative, communication, and organisational skills Proficient in IT systems and record keeping Ability to work independently, prioritise workload, and meet deadlines Full UK driving licence and access to a vehicle for work purposes Experience working with local authorities or public housing environments (desirable) Understanding of safeguarding and equality legislation How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Clerk of Works Stevenage, Hertfordshire 23.22 - 29.22 per hour Temporary ongoing contract, Minimum 3 months Full Time, 37 hours per week Sellick Partnership Ltd are currently recruiting for a Clerk of Works to join one of our Stevenage based clients on a temporary contract. Daily duties of the Clerk of Works: To be the lead officer for quality assurance carrying out a range of pre, post and work in progress inspections, providing feedback to the Project Manager Manage a portfolio of minor works Provide regular updates and reports to the Project Manager To inspect work against specification/design and provide written reports on progress and compliance with contract requirements Provide technical support to operational team in terms of specifying repairs and building work Essential requirements of the Clerk of Works: Willing to undergo a basic DBS check Full UK Driver's License and access to own vehicle Building construction knowledge including CDM regulations and working knowledge of health and safety legislation Previous experience working within social housing (Desired) If you are interested in the role of the Clerk of Works, then please apply now or for any further information please contact Harry Rigby at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.