MMP Consultancy currently have an opportunity for 2x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role and the successful candidate must be at least HNC/HND level qualified. My client are offering a package of 55,000- 60,000p/a + Benefits. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 2x Damp & Mould Surveyor Salary: 55,000 - 60,000p/a + Benefits. Location: London & Surrey (Depending on where you live)
May 23, 2025
Full time
MMP Consultancy currently have an opportunity for 2x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role and the successful candidate must be at least HNC/HND level qualified. My client are offering a package of 55,000- 60,000p/a + Benefits. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 2x Damp & Mould Surveyor Salary: 55,000 - 60,000p/a + Benefits. Location: London & Surrey (Depending on where you live)
Salary : 42,000 per annum Location : London Sector : Social Housing Maintenance Contractor Type : Full-time, Permanent Role Overview: We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS , NVQ Level 3 in a relevant trade, and have a clean driving license . Key Responsibilities: Team Management: Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance. Allocate jobs to the appropriate operatives based on skills, experience, and availability. Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard. Reactive Repairs: Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently. Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants. Pre and Post Inspections: Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned. Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction. Tenant Liaison: Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner. Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants. Health & Safety Compliance: Ensure that all work is carried out in accordance with health, safety, and compliance regulations. Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures. Documentation & Reporting: Maintain accurate records of all repairs, inspections, and interactions with tenants. Provide regular reports to senior management on job completion, team performance, and any issues or delays. Key Requirements: Experience: Proven experience in social housing repairs or maintenance, ideally within a supervisory role. Strong knowledge of the reactive repairs process and associated administrative tasks. Qualifications: SSSTS (Site Supervisor Safety Training Scheme) certification. NVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.). Clean, Full UK Driving License (required for site visits and driving company vehicles). Skills: Excellent leadership and team management skills. Strong communication skills to interact with tenants, operatives, and management. Good understanding of health & safety regulations within the construction/maintenance sector. Ability to work under pressure, managing competing priorities. Technical Knowledge: A background in a trade (plumbing, electrical, carpentry, etc.) is desirable. Knowledge of social housing regulations and the specific needs of tenants in this sector is advantageous.
May 22, 2025
Full time
Salary : 42,000 per annum Location : London Sector : Social Housing Maintenance Contractor Type : Full-time, Permanent Role Overview: We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS , NVQ Level 3 in a relevant trade, and have a clean driving license . Key Responsibilities: Team Management: Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance. Allocate jobs to the appropriate operatives based on skills, experience, and availability. Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard. Reactive Repairs: Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently. Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants. Pre and Post Inspections: Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned. Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction. Tenant Liaison: Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner. Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants. Health & Safety Compliance: Ensure that all work is carried out in accordance with health, safety, and compliance regulations. Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures. Documentation & Reporting: Maintain accurate records of all repairs, inspections, and interactions with tenants. Provide regular reports to senior management on job completion, team performance, and any issues or delays. Key Requirements: Experience: Proven experience in social housing repairs or maintenance, ideally within a supervisory role. Strong knowledge of the reactive repairs process and associated administrative tasks. Qualifications: SSSTS (Site Supervisor Safety Training Scheme) certification. NVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.). Clean, Full UK Driving License (required for site visits and driving company vehicles). Skills: Excellent leadership and team management skills. Strong communication skills to interact with tenants, operatives, and management. Good understanding of health & safety regulations within the construction/maintenance sector. Ability to work under pressure, managing competing priorities. Technical Knowledge: A background in a trade (plumbing, electrical, carpentry, etc.) is desirable. Knowledge of social housing regulations and the specific needs of tenants in this sector is advantageous.
Job Title: Handyperson Supervisor Contract Type: Temporary Hours: Full-time - 35 hours per week Location: Field-based across London (reporting to West Ham Lane, Stratford, E15) Salary: 18.07 per hour (Equivalent to 32,881 per annum) Closing Date: 23rd May 2025 - 17:00 Are you a skilled multi-trade professional with a talent for leadership? We're looking for a Handyperson Supervisor to join our team, ensuring high-quality repair and maintenance services for supported living residents across London. In this field-based role, you'll lead a small team of handypersons to deliver internal and external communal repairs, support vulnerable residents with minor home fixes, and help maintain secure, clean, and well-presented living environments. You'll also be responsible for upholding health and safety standards, managing schedules, and acting as a key liaison between residents, stakeholders, and internal teams. What You'll Be Doing: Supervising and coaching handyperson staff, ensuring work is completed to a high standard Carrying out hands-on repairs in supported housing and communal areas Coordinating with internal departments and housing staff to ensure responsive service delivery Monitoring performance and maintaining accurate records using digital tools Upholding safety, compliance, and safeguarding responsibilities Managing materials, tools, and budgets to ensure value for money Representing the service to residents with professionalism, empathy, and care What We're Looking For: Proven experience in multi-trade repairs and team supervision Ability to assess, plan, and deliver quality repair work Confident communicator, both face-to-face and via digital systems Strong organisational skills and a proactive, solution-focused attitude Competent in using IT systems for reporting, planning, and training Knowledge of safeguarding, health & safety, and customer service best practices A full UK manual driving licence (you'll be using a company vehicle - Ford Custom Transit) Additional Information: Enhanced DBS required for this position Interviews will be held in person - date to be confirmed Early applications are encouraged. We reserve the right to close the advertisement and schedule interviews prior to the closing date. If you're passionate about making a tangible difference in the lives of residents and ready to lead by example, we'd love to hear from you.
May 21, 2025
Contract
Job Title: Handyperson Supervisor Contract Type: Temporary Hours: Full-time - 35 hours per week Location: Field-based across London (reporting to West Ham Lane, Stratford, E15) Salary: 18.07 per hour (Equivalent to 32,881 per annum) Closing Date: 23rd May 2025 - 17:00 Are you a skilled multi-trade professional with a talent for leadership? We're looking for a Handyperson Supervisor to join our team, ensuring high-quality repair and maintenance services for supported living residents across London. In this field-based role, you'll lead a small team of handypersons to deliver internal and external communal repairs, support vulnerable residents with minor home fixes, and help maintain secure, clean, and well-presented living environments. You'll also be responsible for upholding health and safety standards, managing schedules, and acting as a key liaison between residents, stakeholders, and internal teams. What You'll Be Doing: Supervising and coaching handyperson staff, ensuring work is completed to a high standard Carrying out hands-on repairs in supported housing and communal areas Coordinating with internal departments and housing staff to ensure responsive service delivery Monitoring performance and maintaining accurate records using digital tools Upholding safety, compliance, and safeguarding responsibilities Managing materials, tools, and budgets to ensure value for money Representing the service to residents with professionalism, empathy, and care What We're Looking For: Proven experience in multi-trade repairs and team supervision Ability to assess, plan, and deliver quality repair work Confident communicator, both face-to-face and via digital systems Strong organisational skills and a proactive, solution-focused attitude Competent in using IT systems for reporting, planning, and training Knowledge of safeguarding, health & safety, and customer service best practices A full UK manual driving licence (you'll be using a company vehicle - Ford Custom Transit) Additional Information: Enhanced DBS required for this position Interviews will be held in person - date to be confirmed Early applications are encouraged. We reserve the right to close the advertisement and schedule interviews prior to the closing date. If you're passionate about making a tangible difference in the lives of residents and ready to lead by example, we'd love to hear from you.
Fraser Edwards is seeking a Planning and Scheduling Manager for a reputable social housing contractor based in Hertford. This role offers a dynamic and rewarding environment where your expertise in project scheduling and team leadership will be highly valued. In this pivotal position, you will not only manage but also mentor a dedicated team of schedulers and planners, ensuring the seamless execution of day-to-day repairs, maintenance, and planned works. Your leadership will be crucial in maintaining the efficiency and effectiveness of client programmes and schedules, ensuring all tasks are completed in a timely manner and to the highest standard. Responsibilities: Oversee the delivery of client programs and schedules by effectively leading and managing the Planning and Scheduling Team. Participate in weekly client meetings with the operations team, as well as any additional meetings when required. Serve as the primary liaison for client communications and convey any internal questions or issues, such as incorrect contact information, back to the client. Provide direct leadership and management to the Planning and Scheduling Team. Collaborate across departments to ensure client enquiries are directed to and resolved by the appropriate personnel, taking ownership of issues until resolution. Take full responsibility for managing the complaints process from initiation to resolution. Track and enforce compliance with policies related to no-access situations, resident communications, and appointment scheduling. Contribute data and insights for the monthly Board report related to the Testing department. Monitor compliance metrics and keep Power BI dashboards current to support accurate and timely reporting. Key responsibilities include attending weekly strategic meetings with senior management to discuss project status, timelines, and resource allocation, and serving as the primary point of contact for any client queries that may arise on-site. You will also oversee the coordination of internal administrative tasks, such as job logging and tracking, monitor and manage all booked jobs on the system, and take full responsibility for maintaining and updating the advanced in-house software utilised by our client. Additionally, you will be tasked with generating detailed progress reports, conducting data analysis to identify trends, and pinpointing areas for operational improvement. This will involve working closely with various departments to ensure cohesive and efficient project execution. The ideal candidate will possess: Proven experience in a similar role, preferably within the social housing sector, with a track record of successfully managing large-scale projects from inception to completion Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team Excellent organisational and multitasking abilities, capable of handling multiple projects simultaneously with precision Proficiency in using scheduling software and managing administrative tasks efficiently, including a thorough understanding of project management tools Exceptional communication skills, both written and verbal, with the ability to liaise effectively with clients, stakeholders, and team members A proactive approach to problem-solving and client management, with a keen eye for detail, accuracy, and the ability to anticipate and mitigate potential issues Required Skills, Attributes & Experience Experience in delivering structured work programs and KPIs with strong results orientation Customer-oriented with exceptional client relationship building and management skills Joining this social housing contractor means becoming part of a team that values innovation, efficiency, and client satisfaction. This role not only offers the chance to enhance your professional skills but also to make a tangible impact within the community by ensuring that housing projects are executed flawlessly. Job Types: Full-time, Permanent Pay: 40,000.00- 45,000.00 per year Schedule: Monday to Friday Work Location: In person
May 15, 2025
Full time
Fraser Edwards is seeking a Planning and Scheduling Manager for a reputable social housing contractor based in Hertford. This role offers a dynamic and rewarding environment where your expertise in project scheduling and team leadership will be highly valued. In this pivotal position, you will not only manage but also mentor a dedicated team of schedulers and planners, ensuring the seamless execution of day-to-day repairs, maintenance, and planned works. Your leadership will be crucial in maintaining the efficiency and effectiveness of client programmes and schedules, ensuring all tasks are completed in a timely manner and to the highest standard. Responsibilities: Oversee the delivery of client programs and schedules by effectively leading and managing the Planning and Scheduling Team. Participate in weekly client meetings with the operations team, as well as any additional meetings when required. Serve as the primary liaison for client communications and convey any internal questions or issues, such as incorrect contact information, back to the client. Provide direct leadership and management to the Planning and Scheduling Team. Collaborate across departments to ensure client enquiries are directed to and resolved by the appropriate personnel, taking ownership of issues until resolution. Take full responsibility for managing the complaints process from initiation to resolution. Track and enforce compliance with policies related to no-access situations, resident communications, and appointment scheduling. Contribute data and insights for the monthly Board report related to the Testing department. Monitor compliance metrics and keep Power BI dashboards current to support accurate and timely reporting. Key responsibilities include attending weekly strategic meetings with senior management to discuss project status, timelines, and resource allocation, and serving as the primary point of contact for any client queries that may arise on-site. You will also oversee the coordination of internal administrative tasks, such as job logging and tracking, monitor and manage all booked jobs on the system, and take full responsibility for maintaining and updating the advanced in-house software utilised by our client. Additionally, you will be tasked with generating detailed progress reports, conducting data analysis to identify trends, and pinpointing areas for operational improvement. This will involve working closely with various departments to ensure cohesive and efficient project execution. The ideal candidate will possess: Proven experience in a similar role, preferably within the social housing sector, with a track record of successfully managing large-scale projects from inception to completion Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team Excellent organisational and multitasking abilities, capable of handling multiple projects simultaneously with precision Proficiency in using scheduling software and managing administrative tasks efficiently, including a thorough understanding of project management tools Exceptional communication skills, both written and verbal, with the ability to liaise effectively with clients, stakeholders, and team members A proactive approach to problem-solving and client management, with a keen eye for detail, accuracy, and the ability to anticipate and mitigate potential issues Required Skills, Attributes & Experience Experience in delivering structured work programs and KPIs with strong results orientation Customer-oriented with exceptional client relationship building and management skills Joining this social housing contractor means becoming part of a team that values innovation, efficiency, and client satisfaction. This role not only offers the chance to enhance your professional skills but also to make a tangible impact within the community by ensuring that housing projects are executed flawlessly. Job Types: Full-time, Permanent Pay: 40,000.00- 45,000.00 per year Schedule: Monday to Friday Work Location: In person
Customer Service Manager Location: Kingston Upon Thames / Office Based Salary : £40,000 Hours: Full time, 8am to 5pm, Monday to Friday We are recruiting for a customer service manager to join a leading provider of social housing planned maintenance and refurbishment services. As the Customer Service Manager , you will be responsible for leading and developing the customer service function to ensure residents receive a consistently high level of service throughout the lifecycle of planned maintenance and refurbishment works. You ll act as a key liaison between residents, site teams, and internal departments, ensuring that all customer interactions are managed with care, professionalism, and efficiency. Key Responsibilities: Lead and manage the customer service team, ensuring service excellence across all resident touchpoints. Oversee and resolve resident complaints and queries in a timely and empathetic manner. Develop and implement customer engagement strategies to support effective communication before, during, and after works. Collaborate with project and site teams to ensure works are completed with minimal disruption to residents. Monitor customer satisfaction metrics (e.g., surveys, feedback forms) and drive continuous improvements based on data and trends. Ensure compliance with regulatory requirements and industry best practices, particularly in relation to vulnerable residents. Develop training programs for staff on customer service standards and communication. Represent the voice of the resident in project meetings, ensuring their needs and concerns are considered. Create and maintain customer service reports for internal and external stakeholders. Support community engagement initiatives and promote a positive company image in tenant communities. Requirements: Proven experience in a customer service leadership role within social housing, construction, or maintenance sectors. Strong understanding of the needs and challenges faced by social housing residents. Excellent communication and interpersonal skills with a high level of empathy and professionalism. Ability to manage conflict and resolve issues under pressure. Knowledge of planned maintenance and refurbishment processes is highly desirable. Familiarity with CRM systems and complaint handling procedures. Strong organizational skills and the ability to manage multiple priorities. About you Previous experience in a Managerial role Experience managing call handlers / customer service team Complaints handing experience Sector experiece essential: Social Housing Apply today or call Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 15, 2025
Full time
Customer Service Manager Location: Kingston Upon Thames / Office Based Salary : £40,000 Hours: Full time, 8am to 5pm, Monday to Friday We are recruiting for a customer service manager to join a leading provider of social housing planned maintenance and refurbishment services. As the Customer Service Manager , you will be responsible for leading and developing the customer service function to ensure residents receive a consistently high level of service throughout the lifecycle of planned maintenance and refurbishment works. You ll act as a key liaison between residents, site teams, and internal departments, ensuring that all customer interactions are managed with care, professionalism, and efficiency. Key Responsibilities: Lead and manage the customer service team, ensuring service excellence across all resident touchpoints. Oversee and resolve resident complaints and queries in a timely and empathetic manner. Develop and implement customer engagement strategies to support effective communication before, during, and after works. Collaborate with project and site teams to ensure works are completed with minimal disruption to residents. Monitor customer satisfaction metrics (e.g., surveys, feedback forms) and drive continuous improvements based on data and trends. Ensure compliance with regulatory requirements and industry best practices, particularly in relation to vulnerable residents. Develop training programs for staff on customer service standards and communication. Represent the voice of the resident in project meetings, ensuring their needs and concerns are considered. Create and maintain customer service reports for internal and external stakeholders. Support community engagement initiatives and promote a positive company image in tenant communities. Requirements: Proven experience in a customer service leadership role within social housing, construction, or maintenance sectors. Strong understanding of the needs and challenges faced by social housing residents. Excellent communication and interpersonal skills with a high level of empathy and professionalism. Ability to manage conflict and resolve issues under pressure. Knowledge of planned maintenance and refurbishment processes is highly desirable. Familiarity with CRM systems and complaint handling procedures. Strong organizational skills and the ability to manage multiple priorities. About you Previous experience in a Managerial role Experience managing call handlers / customer service team Complaints handing experience Sector experiece essential: Social Housing Apply today or call Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Good Afternoon, I am currently representing Newham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Liaison Team Leader this role will be: Min 3 days in office E16 2QU The right candidate will: To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment. To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team. To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met. To work towards delivering a top performance culture, where the customer voice is central. Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning. To take responsibility for managing first line escalation customer enquiries including some formal complaints. We require the following: Knowledge of relevant Housing Law and experience of practical application of legislation and good practice. Experience of managing dispersed teams successfully against a range of key performance indicators. Knowledge of multiple housing tenures, including, leaseholder, temporary housing, secure, fixed term and introductory tenancies. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
May 15, 2025
Contract
Good Afternoon, I am currently representing Newham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Liaison Team Leader this role will be: Min 3 days in office E16 2QU The right candidate will: To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment. To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team. To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met. To work towards delivering a top performance culture, where the customer voice is central. Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning. To take responsibility for managing first line escalation customer enquiries including some formal complaints. We require the following: Knowledge of relevant Housing Law and experience of practical application of legislation and good practice. Experience of managing dispersed teams successfully against a range of key performance indicators. Knowledge of multiple housing tenures, including, leaseholder, temporary housing, secure, fixed term and introductory tenancies. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Our client, a forward-thinking local authority, is seeking an experienced and strategic Head of Housing Technical Client Services to lead their asset management and client surveying team. This is a pivotal senior leadership role focused on ensuring the effective delivery of housing repairs, capital investment, and compliance across a housing stock of over 10,000 homes. You will be responsible for providing expert technical and professional leadership, overseeing the Housing Asset Management Plan, ensuring stock condition data is regularly updated, and supporting the Council's readiness for Housing Regulator inspections. This role works closely with the Housing Operations team to align service delivery with strategic objectives. We're looking for a Chartered Surveyor (MRICS) with a strong track record in housing services, significant experience in managing large budgets and compliance programmes, and the ability to operate effectively at senior management and political levels. Key responsibilities include: Leading strategic asset management and compliance services Managing capital investment and planned maintenance programmes Overseeing housing technical policy and performance reporting Acting as a key liaison for the Housing Regulator Driving tenant engagement and service development initiatives If you are interested in the role then please apply today. Someone will be in touch to let you know the next steps.
May 14, 2025
Contract
Our client, a forward-thinking local authority, is seeking an experienced and strategic Head of Housing Technical Client Services to lead their asset management and client surveying team. This is a pivotal senior leadership role focused on ensuring the effective delivery of housing repairs, capital investment, and compliance across a housing stock of over 10,000 homes. You will be responsible for providing expert technical and professional leadership, overseeing the Housing Asset Management Plan, ensuring stock condition data is regularly updated, and supporting the Council's readiness for Housing Regulator inspections. This role works closely with the Housing Operations team to align service delivery with strategic objectives. We're looking for a Chartered Surveyor (MRICS) with a strong track record in housing services, significant experience in managing large budgets and compliance programmes, and the ability to operate effectively at senior management and political levels. Key responsibilities include: Leading strategic asset management and compliance services Managing capital investment and planned maintenance programmes Overseeing housing technical policy and performance reporting Acting as a key liaison for the Housing Regulator Driving tenant engagement and service development initiatives If you are interested in the role then please apply today. Someone will be in touch to let you know the next steps.
We are seeking an experienced and proactive Housing Project Manager to join a dynamic housing team. You'll play a pivotal role in coordinating and delivering housing and resettlement initiatives in response to evolving local and national challenges - including Afghan and Ukrainian resettlement schemes, asylum seeker placements, and broader homelessness pressures. This is a hands-on, strategic post focused on planning, delivering, and evaluating projects that expand housing capacity, support vulnerable residents, and secure vital funding streams. From managing grant claims and liaising with partner agencies to troubleshooting complex client issues, you'll be involved at every stage of the project lifecycle. Key Responsibilities Coordinate housing and resettlement projects, ensuring timelines, targets, and funding requirements are met. Support delivery of services for Afghan, Ukrainian and future resettlement schemes, ensuring joined-up approaches across teams. Act as a key liaison with external stakeholders including landlords, letting agents, charities, the DWP, and local authorities. Lead on grant submissions, funding reports, and compliance with government guidance. Work with internal and external partners to increase supply of temporary accommodation and affordable housing. Assist with the collation and analysis of data to shape services, submit reports, and inform decision-making. Oversee administrative functions of projects and contribute to strategic planning and budget management. Provide leadership and direction to project staff where appropriate. Ensure customer experience remains at the forefront of service delivery through empathetic, responsive communication. Monitor evolving housing demands and develop innovative solutions in response to policy or market changes. About You You have previous experience in a housing or project management environment, ideally with knowledge of refugee resettlement or homelessness. You are highly organised, IT-proficient (particularly in Microsoft Office), and confident managing competing priorities. You are a strong communicator, skilled in building effective partnerships across multiple agencies. You understand the housing sector, including temporary accommodation, resettlement schemes, and affordable housing challenges. You are data-savvy, capable of collecting, interpreting and using insights to drive better outcomes. You are empathetic, client-focused, and committed to delivering meaningful impact in people's lives. You bring a collaborative mindset, always looking for solutions and improvements in service delivery. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 01, 2025
Contract
We are seeking an experienced and proactive Housing Project Manager to join a dynamic housing team. You'll play a pivotal role in coordinating and delivering housing and resettlement initiatives in response to evolving local and national challenges - including Afghan and Ukrainian resettlement schemes, asylum seeker placements, and broader homelessness pressures. This is a hands-on, strategic post focused on planning, delivering, and evaluating projects that expand housing capacity, support vulnerable residents, and secure vital funding streams. From managing grant claims and liaising with partner agencies to troubleshooting complex client issues, you'll be involved at every stage of the project lifecycle. Key Responsibilities Coordinate housing and resettlement projects, ensuring timelines, targets, and funding requirements are met. Support delivery of services for Afghan, Ukrainian and future resettlement schemes, ensuring joined-up approaches across teams. Act as a key liaison with external stakeholders including landlords, letting agents, charities, the DWP, and local authorities. Lead on grant submissions, funding reports, and compliance with government guidance. Work with internal and external partners to increase supply of temporary accommodation and affordable housing. Assist with the collation and analysis of data to shape services, submit reports, and inform decision-making. Oversee administrative functions of projects and contribute to strategic planning and budget management. Provide leadership and direction to project staff where appropriate. Ensure customer experience remains at the forefront of service delivery through empathetic, responsive communication. Monitor evolving housing demands and develop innovative solutions in response to policy or market changes. About You You have previous experience in a housing or project management environment, ideally with knowledge of refugee resettlement or homelessness. You are highly organised, IT-proficient (particularly in Microsoft Office), and confident managing competing priorities. You are a strong communicator, skilled in building effective partnerships across multiple agencies. You understand the housing sector, including temporary accommodation, resettlement schemes, and affordable housing challenges. You are data-savvy, capable of collecting, interpreting and using insights to drive better outcomes. You are empathetic, client-focused, and committed to delivering meaningful impact in people's lives. You bring a collaborative mindset, always looking for solutions and improvements in service delivery. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Folkestone + Hive . The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Sep 15, 2022
Resident Liaison Officer
Excellent Temp Opportunity
£16.50 per hour
We are currently recruiting for a main contractor who are operating in London and who are a market leader in the social housing sector. This position will be based in Hounslow. The works will include internal and external planned maintenance.
The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information and carrying out validation and customer satisfaction surveys.
You must be IT literate, hard working and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
Our client are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as them.
The successful Resident Liaison Officer must have the following:
Excellent communication skills
Ability to work on own initiative and as a team
Be able to drive and have a UK driving license
Ability to work outside in a construction environment with an appreciation of on-site operations
Strong Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details!
Gracie Ellis - (url removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
As our Development Manager you will be reporting into the Senior Development Manager. You will manage development from brief preparation through to planning approval, development of concept through the detailed design process, bringing the development to the market, delivery and handover of project in consultation with procurement and construction departments
What we would like from you:
Key Responsibilities -
Lead the internal project team to ensure project can be delivered effectively in alignment with business unit objectives.
Develop, maintain, monitor and report against, accurate and detailed development appraisals and development cost plan, programmes and budgets against design development.
Coordination of Development Agreement administration with project delivery team
Identify suitable candidates, shortlist, and in liaison with Planning Manager and Technical Manager coordinate competitive procurement and appointment of external consultants for pre-development and planning.
Ensure the design of the development is progressively reviewed by internal design team at appropriate stages and final authorisation from Head of Technical.
Working with the Development Estimator, ensure costs and risks are accurately monitored and reported through development process.
Monitor financial planning of development with Finance/Commercial Manager.
Working with the Technical Manager, identify and monitor site and technical constraints and in consultation with external consultant team resolve within robust and viable technical strategy.
Working with the Planning Manager, identify and monitor Town Planning risks and opportunities with JV partners and consultants.
Consult with Sales and Marketing Manager to review sales and marketing strategy, tenant requirements, residential sales options.
Co-ordinate project report for review on monthly basis. This report should encapsulate all relevant information from respective functions, Land, Planning, Technical, and Sales and Marketing.
Monitor Project during detailed design, procurement and construction phases to maintain aspirations and delivery in line with programme.
Ensure commercial tenants' requirements are met and the interfaces are managed properly.
Detailed understanding of CDM duties for Client, Principal Designer and Designers.
You will also cover various responsibilities to do with Land, Scheme Appraisals, Design and Planning, Technical and Project Delivery.Competencies -
Degree in Development / Construction related discipline or other qualifications/experience to demonstrate an equivalent level of skill
5 years experience in development management role
Experience in planning and delivery of 100+ unit / high density projects
Estate regeneration working with a range of stakeholders
Demonstrable project management skills
Leading a project team of internal and external members
Working flexibly and autonomously, whilst maintaining business objectives
Communication skills, written and verbal, for a wide range of stakeholdersThe Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membershipVistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders
Nov 09, 2020
Permanent
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
As our Development Manager you will be reporting into the Senior Development Manager. You will manage development from brief preparation through to planning approval, development of concept through the detailed design process, bringing the development to the market, delivery and handover of project in consultation with procurement and construction departments
What we would like from you:
Key Responsibilities -
Lead the internal project team to ensure project can be delivered effectively in alignment with business unit objectives.
Develop, maintain, monitor and report against, accurate and detailed development appraisals and development cost plan, programmes and budgets against design development.
Coordination of Development Agreement administration with project delivery team
Identify suitable candidates, shortlist, and in liaison with Planning Manager and Technical Manager coordinate competitive procurement and appointment of external consultants for pre-development and planning.
Ensure the design of the development is progressively reviewed by internal design team at appropriate stages and final authorisation from Head of Technical.
Working with the Development Estimator, ensure costs and risks are accurately monitored and reported through development process.
Monitor financial planning of development with Finance/Commercial Manager.
Working with the Technical Manager, identify and monitor site and technical constraints and in consultation with external consultant team resolve within robust and viable technical strategy.
Working with the Planning Manager, identify and monitor Town Planning risks and opportunities with JV partners and consultants.
Consult with Sales and Marketing Manager to review sales and marketing strategy, tenant requirements, residential sales options.
Co-ordinate project report for review on monthly basis. This report should encapsulate all relevant information from respective functions, Land, Planning, Technical, and Sales and Marketing.
Monitor Project during detailed design, procurement and construction phases to maintain aspirations and delivery in line with programme.
Ensure commercial tenants' requirements are met and the interfaces are managed properly.
Detailed understanding of CDM duties for Client, Principal Designer and Designers.
You will also cover various responsibilities to do with Land, Scheme Appraisals, Design and Planning, Technical and Project Delivery.Competencies -
Degree in Development / Construction related discipline or other qualifications/experience to demonstrate an equivalent level of skill
5 years experience in development management role
Experience in planning and delivery of 100+ unit / high density projects
Estate regeneration working with a range of stakeholders
Demonstrable project management skills
Leading a project team of internal and external members
Working flexibly and autonomously, whilst maintaining business objectives
Communication skills, written and verbal, for a wide range of stakeholdersThe Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membershipVistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders
Position: Senior Development Manager
Location: Central London
Salary: £80,000-£85,000 plus Bonus & Benefits
A privately owned global real estate investment, development and management firm, with a presence within most major cities across 30 countries and over £100 billion of assets under management, are recruiting exclusively through Capstone to identify a Senior Development Manager to be based in Central London. The role will form part of the Development team reporting into its Managing Director, initially the focus will be onindustrial developments although there will be the opportunity to be involved in the complete portfolio which includes large offices, residential and mixed use schemes in Central London and other parts of the UK.
The role;
Directly project manage large industrial developments monitoring third party logistics developers where needed
Liaison with internal team members to manage the coordinated delivery of the wider commercial activities of each project e.g third party finance, branding, marketing and leasing activities leading to the sale of development projects
Assisting with the sourcing and assessment of new assets and development projectsThe successful candidate must have a construction, real estate, engineering or architectural related degree and or background, ideally coupled with a professional qualification or accreditation. You will have a minimum of 8 years practical experience of direct project management within a developer led environment working either as a consultant or developer. Able to perform with minimal support is key to the success of this position, a personable approach to teams & building relationships is essential coupled with driving process. The environment is that of a property trader, the clock is ticking once an acquisition has been made and there must always be a certainty of delivery.
The following core experience and knowledge would be beneficial;
Industrial, logistics & or warehousing experience
Design & procurement management and securing statutory consents and third-party approvals
Management of on-site construction activities
Technical knowledge of design, procurement and construction technology
Good understanding of the real estate development process and appreciation of key drivers
Management and leadership of teams
Risk identification and proactive managementIf you are attracted by an opportunity to work for a Fund with a global development track record who has been building its UK pipeline over the last 4 years and has raised a record breaking amount of finance to fund long term developments, please contact Will Hammerton on (phone number removed) or send a copy of your CV to (url removed).
Transparency Notice to Prospective Candidates
We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. At Capstone Property Recruitment Ltd we respect your Privacy details all of which are set out in our Privacy Policy on our website at (url removed) .If you don't want to be contacted by us about potential positions that may be of interest to you in the future, then please email our Data Protection Officer at
Nov 09, 2020
Permanent
Position: Senior Development Manager
Location: Central London
Salary: £80,000-£85,000 plus Bonus & Benefits
A privately owned global real estate investment, development and management firm, with a presence within most major cities across 30 countries and over £100 billion of assets under management, are recruiting exclusively through Capstone to identify a Senior Development Manager to be based in Central London. The role will form part of the Development team reporting into its Managing Director, initially the focus will be onindustrial developments although there will be the opportunity to be involved in the complete portfolio which includes large offices, residential and mixed use schemes in Central London and other parts of the UK.
The role;
Directly project manage large industrial developments monitoring third party logistics developers where needed
Liaison with internal team members to manage the coordinated delivery of the wider commercial activities of each project e.g third party finance, branding, marketing and leasing activities leading to the sale of development projects
Assisting with the sourcing and assessment of new assets and development projectsThe successful candidate must have a construction, real estate, engineering or architectural related degree and or background, ideally coupled with a professional qualification or accreditation. You will have a minimum of 8 years practical experience of direct project management within a developer led environment working either as a consultant or developer. Able to perform with minimal support is key to the success of this position, a personable approach to teams & building relationships is essential coupled with driving process. The environment is that of a property trader, the clock is ticking once an acquisition has been made and there must always be a certainty of delivery.
The following core experience and knowledge would be beneficial;
Industrial, logistics & or warehousing experience
Design & procurement management and securing statutory consents and third-party approvals
Management of on-site construction activities
Technical knowledge of design, procurement and construction technology
Good understanding of the real estate development process and appreciation of key drivers
Management and leadership of teams
Risk identification and proactive managementIf you are attracted by an opportunity to work for a Fund with a global development track record who has been building its UK pipeline over the last 4 years and has raised a record breaking amount of finance to fund long term developments, please contact Will Hammerton on (phone number removed) or send a copy of your CV to (url removed).
Transparency Notice to Prospective Candidates
We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. At Capstone Property Recruitment Ltd we respect your Privacy details all of which are set out in our Privacy Policy on our website at (url removed) .If you don't want to be contacted by us about potential positions that may be of interest to you in the future, then please email our Data Protection Officer at
Position: Senior Development Manager
Location: Central London
Salary: £80,000-£85,000 plus Bonus & Benefits
A privately owned global real estate investment, development and management firm, with a presence within most major cities across 30 countries and over £100 billion of assets under management, are recruiting exclusively through Capstone to identify a Senior Development Manager to be based in Central London. The role will form part of the Development team reporting into its Managing Director, initially the focus will be onindustrial developments although there will be the opportunity to be involved in the complete portfolio which includes large offices, residential and mixed use schemes in Central London and other parts of the UK.
The role;
Directly project manage large industrial developments monitoring third party logistics developers where needed
Liaison with internal team members to manage the coordinated delivery of the wider commercial activities of each project e.g third party finance, branding, marketing and leasing activities leading to the sale of development projects
Assisting with the sourcing and assessment of new assets and development projectsThe successful candidate must have a construction, real estate, engineering or architectural related degree and or background, ideally coupled with a professional qualification or accreditation. You will have a minimum of 8 years practical experience of direct project management within a developer led environment working either as a consultant or developer. Able to perform with minimal support is key to the success of this position, a personable approach to teams & building relationships is essential coupled with driving process. The environment is that of a property trader, the clock is ticking once an acquisition has been made and there must always be a certainty of delivery.
The following core experience and knowledge would be beneficial;
Industrial, logistics & or warehousing experience
Design & procurement management and securing statutory consents and third-party approvals
Management of on-site construction activities
Technical knowledge of design, procurement and construction technology
Good understanding of the real estate development process and appreciation of key drivers
Management and leadership of teams
Risk identification and proactive managementIf you are attracted by an opportunity to work for a Fund with a global development track record who has been building its UK pipeline over the last 4 years and has raised a record breaking amount of finance to fund long term developments, please contact Rob Joslin (Director) on +44 (0) (phone number removed) or email (url removed) to find our more.
Transparency Notice to Prospective Candidates
We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. At Capstone Property Recruitment Ltd we respect your Privacy details all of which are set out in our Privacy Policy on our website at (url removed) .If you don't want to be contacted by us about potential positions that may be of interest to you in the future, then please email our Data Protection Officer at
Nov 09, 2020
Permanent
Position: Senior Development Manager
Location: Central London
Salary: £80,000-£85,000 plus Bonus & Benefits
A privately owned global real estate investment, development and management firm, with a presence within most major cities across 30 countries and over £100 billion of assets under management, are recruiting exclusively through Capstone to identify a Senior Development Manager to be based in Central London. The role will form part of the Development team reporting into its Managing Director, initially the focus will be onindustrial developments although there will be the opportunity to be involved in the complete portfolio which includes large offices, residential and mixed use schemes in Central London and other parts of the UK.
The role;
Directly project manage large industrial developments monitoring third party logistics developers where needed
Liaison with internal team members to manage the coordinated delivery of the wider commercial activities of each project e.g third party finance, branding, marketing and leasing activities leading to the sale of development projects
Assisting with the sourcing and assessment of new assets and development projectsThe successful candidate must have a construction, real estate, engineering or architectural related degree and or background, ideally coupled with a professional qualification or accreditation. You will have a minimum of 8 years practical experience of direct project management within a developer led environment working either as a consultant or developer. Able to perform with minimal support is key to the success of this position, a personable approach to teams & building relationships is essential coupled with driving process. The environment is that of a property trader, the clock is ticking once an acquisition has been made and there must always be a certainty of delivery.
The following core experience and knowledge would be beneficial;
Industrial, logistics & or warehousing experience
Design & procurement management and securing statutory consents and third-party approvals
Management of on-site construction activities
Technical knowledge of design, procurement and construction technology
Good understanding of the real estate development process and appreciation of key drivers
Management and leadership of teams
Risk identification and proactive managementIf you are attracted by an opportunity to work for a Fund with a global development track record who has been building its UK pipeline over the last 4 years and has raised a record breaking amount of finance to fund long term developments, please contact Rob Joslin (Director) on +44 (0) (phone number removed) or email (url removed) to find our more.
Transparency Notice to Prospective Candidates
We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. At Capstone Property Recruitment Ltd we respect your Privacy details all of which are set out in our Privacy Policy on our website at (url removed) .If you don't want to be contacted by us about potential positions that may be of interest to you in the future, then please email our Data Protection Officer at
We are currently recruiting for a main contractor operating in London and the Home Counties and who are a market leader in the social housing sector.
An excellent opportunity has come up for an experienced and customer focused Resident Liaison Officer to join their team in Reading, Berkshire.
The successful Resident Liaison Officer will have excellent communications skills as they will be required to regularly communicate between the site team, residents and the clients.
This role is a fixed term contract for 1 year with a view to be extended after that. Great benefits including annual leave + bank holidays, pension contribution, mobile phone and various training opportunities! The salary is dependent on the candidates experience, how well they interview etc.
The Resident Liaison Officer will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
The successful candidate must have the following -
Excellent communication skills, written and verbal
Customer care or sales background
Ability to work on own initiative and as a team
The individual must drive and have a full UK driving licence
Ability to work outside in a construction environment with an appreciation of on-site operations
Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Nov 09, 2020
Permanent
We are currently recruiting for a main contractor operating in London and the Home Counties and who are a market leader in the social housing sector.
An excellent opportunity has come up for an experienced and customer focused Resident Liaison Officer to join their team in Reading, Berkshire.
The successful Resident Liaison Officer will have excellent communications skills as they will be required to regularly communicate between the site team, residents and the clients.
This role is a fixed term contract for 1 year with a view to be extended after that. Great benefits including annual leave + bank holidays, pension contribution, mobile phone and various training opportunities! The salary is dependent on the candidates experience, how well they interview etc.
The Resident Liaison Officer will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.
The successful candidate must have the following -
Excellent communication skills, written and verbal
Customer care or sales background
Ability to work on own initiative and as a team
The individual must drive and have a full UK driving licence
Ability to work outside in a construction environment with an appreciation of on-site operations
Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch with more details.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
We are currently recruiting for a main contractor operating in London and the Home Counties and who are a market leader in urban regeneration, social housing and education.
An excellent opportunity for an experienced and customer focused Resident Liaison Officer to join their team.
The successful candidate will have excellent communications skills as they will be required to regularly communicate between the site team, residents and the clients.
This role is a fixed term contract with the look to go permanent after around 10 months. Great benefits including annual leave + bank holidays, pension contribution, mobile phone and various training opportunities! Salary is depending on experience.
The Resident Liaison Officer will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects. A full job profile is available upon request.
The successful candidate must have the following -
Excellent communication skills, written and verbal
Customer care or sales background
Ability to work on own initiative and as a team
The individual must drive and have a full UK driving licence
Ability to work outside in a construction environment with an appreciation of on-site operations
Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch today for more info.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Oct 27, 2020
We are currently recruiting for a main contractor operating in London and the Home Counties and who are a market leader in urban regeneration, social housing and education.
An excellent opportunity for an experienced and customer focused Resident Liaison Officer to join their team.
The successful candidate will have excellent communications skills as they will be required to regularly communicate between the site team, residents and the clients.
This role is a fixed term contract with the look to go permanent after around 10 months. Great benefits including annual leave + bank holidays, pension contribution, mobile phone and various training opportunities! Salary is depending on experience.
The Resident Liaison Officer will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects. A full job profile is available upon request.
The successful candidate must have the following -
Excellent communication skills, written and verbal
Customer care or sales background
Ability to work on own initiative and as a team
The individual must drive and have a full UK driving licence
Ability to work outside in a construction environment with an appreciation of on-site operations
Computer literacy skills
If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV and we will be in touch today for more info.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Land and Planning Trainee
Graduate Land Buyer
Cornwall
Permanent
I am keen to speak with Graduate Land and Planning candidates that are seeking a permanent opportunity in Cornwall. Working with a regional housing developer, this opportunity will be varied and offer great expose to both current and forward land acquisitions and land bank management. This will also involve achieving planning on forward land interest both options and land acquired.
The role:
* Develop and maintain the land appraisal system, investigating, reporting and ultimately purchasing land
* Assist with the preparation of bids and the ongoing management of land acquired
* Ensure an efficient database is maintained of current and forward land
* Assist in the management of the forward land bank, effectively promoted through the planning system with relevant local authorities in order to achieve appropriate planning consent
* Monitor development plan progress and assist in making representations where appropriate
* Research the planning history of development sites and provide appropriate advice
* Regular liaison with external bodies such as; local authorities, health authorities, local agents, land owners, other developers and consultants
If you are a Graduate with a Land or Planning degree and looking for your next opportunity within land and planning this could be the role for you. With an experienced team to work with, clear vision and expansion for the future, this offers a great opportunity for career progression. On offer is a competitive salary and package. A full driving license will be required.
Please get in touch with Jo Lambert to discuss in more detail Sphere Solutions are one of the South West & Wales market leaders in providing recruitment services to the built environment.
With specialist consultants based in our regional offices (Bristol, Cardiff, Swansea and Southampton, Plymouth and St Austell) we fill vacancies daily with contractors, developers, civil engineers and their supply chain in high volume with quality candidates
Oct 27, 2020
Permanent
Land and Planning Trainee
Graduate Land Buyer
Cornwall
Permanent
I am keen to speak with Graduate Land and Planning candidates that are seeking a permanent opportunity in Cornwall. Working with a regional housing developer, this opportunity will be varied and offer great expose to both current and forward land acquisitions and land bank management. This will also involve achieving planning on forward land interest both options and land acquired.
The role:
* Develop and maintain the land appraisal system, investigating, reporting and ultimately purchasing land
* Assist with the preparation of bids and the ongoing management of land acquired
* Ensure an efficient database is maintained of current and forward land
* Assist in the management of the forward land bank, effectively promoted through the planning system with relevant local authorities in order to achieve appropriate planning consent
* Monitor development plan progress and assist in making representations where appropriate
* Research the planning history of development sites and provide appropriate advice
* Regular liaison with external bodies such as; local authorities, health authorities, local agents, land owners, other developers and consultants
If you are a Graduate with a Land or Planning degree and looking for your next opportunity within land and planning this could be the role for you. With an experienced team to work with, clear vision and expansion for the future, this offers a great opportunity for career progression. On offer is a competitive salary and package. A full driving license will be required.
Please get in touch with Jo Lambert to discuss in more detail Sphere Solutions are one of the South West & Wales market leaders in providing recruitment services to the built environment.
With specialist consultants based in our regional offices (Bristol, Cardiff, Swansea and Southampton, Plymouth and St Austell) we fill vacancies daily with contractors, developers, civil engineers and their supply chain in high volume with quality candidates
Construction Jobs
Newcastle upon Tyne, Tyne and Wear
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
This is initially a 6-month fixed term contract.
You will provide finance admin support to the finance team assisting in the day to day transactional duties and you will also provide finance/admin support to the wider business unit teams.
What we would like from you:
Key Responsibilities -
Filing and scanning support for the finance assistants
Liaison with suppliers to ensure correct billing addresses being used and invoices provided in the correct format
Admin support for the sales paperwork including deal sheets, part exchange records and others as required
Support for the BU in raising/inputting purchase orders
Working with the finance team to set up new filing systems for coins transactional paperwork
Supplier payment queries call handing
Any other administrative duties required by the BU
Finance transactional processing support
Competencies -
Able to process information accurately to strict deadlines
Ability to follow up queries proactively and resolve them satisfactorily
Ability to work with other teams within the BU
Flexible in attitude and willing to assist
Be prepared to take initiative
Be able to work in a team as well as on own
Quick learner
Familiar with MS Office packages including excel
Admin experience preferably working with finance
Preferably with experience of Construction or House Building industry
The Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
26 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Inclusion and diversity are paramount to us within Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
Aug 07, 2020
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
This is initially a 6-month fixed term contract.
You will provide finance admin support to the finance team assisting in the day to day transactional duties and you will also provide finance/admin support to the wider business unit teams.
What we would like from you:
Key Responsibilities -
Filing and scanning support for the finance assistants
Liaison with suppliers to ensure correct billing addresses being used and invoices provided in the correct format
Admin support for the sales paperwork including deal sheets, part exchange records and others as required
Support for the BU in raising/inputting purchase orders
Working with the finance team to set up new filing systems for coins transactional paperwork
Supplier payment queries call handing
Any other administrative duties required by the BU
Finance transactional processing support
Competencies -
Able to process information accurately to strict deadlines
Ability to follow up queries proactively and resolve them satisfactorily
Ability to work with other teams within the BU
Flexible in attitude and willing to assist
Be prepared to take initiative
Be able to work in a team as well as on own
Quick learner
Familiar with MS Office packages including excel
Admin experience preferably working with finance
Preferably with experience of Construction or House Building industry
The Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
26 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Inclusion and diversity are paramount to us within Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
A fantastic opportunity has arisen to strategically lead and have overall contractual responsibility, on behalf of Pinnacle Group for the delivery of housing services for two housing cooperatives within a predominantly Gujarati speaking community. Services include, but not limited to: general tenancy management, estate services, sheltered housing, customer services, void management, income recovery, repairs and maintenance and the management of contractors. This role will allow you to use your leadership qualities, knowledge and skills to develop services, systems, financial performance and create a continuous improvement culture across a full range of housing and related services. Duties Commercial
Manage service to minimise cost by identifying savings and value for money initiatives.
Ensure good financial control of contract budget.
Service delivery and development
Develop approaches, systems and practices which ensure the service meets the contract specification - take action and develop initiatives to solve problems and beat the specification at every opportunity
Ensure that equality is a key consideration and that the concept of equality is fully integrated into practices and procedures relating to service delivery
Ultimate responsibility for the health and safety of all staff, visitors and contractors to your site(s)
Client and resident relationships
Develop effective relationships with the cooperative boards, residents, and contractors to identify ways service can be improved and extended
Develop a visible and proactive management style, maximising tenant involvement - attend Board Meetings and sub-committees as required (usually evenings)
Market Pinnacle within the contract area, promoting its reputation for quality services, and exploring possibilities for additional work through providing associated services
To have a regular, productive dialogue with the client at the appropriate level to ensure that problem/concerns are addressed promptly and escalated when required. To gain the confidence of the client and to ensure they have a positive opinion of the services that we provide.
Finance Management
Manage service to minimise cost and maximise income, identifying savings and opportunities to increase earnings
Ensure that effective accounts practices and monitoring systems are used to achieve good financial control
Ensuring salary, vehicles, materials, working capital costs are accurately recorded and posted
Notifying and justifying any large variations to the monthly budget template
Overseeing the financial management of the cooperatives accounts
Ensuring compliance with regulatory requirements
Repairs and Maintenance
Liaising with the central team to ensure an effective Repairs and Maintenance service including Planned Maintenance and Major Works programmes
Contractor management
Staff development
Lead the development of staff in the team to ensure the highest standards of customer service
Effective management of the performance of staff, monitoring progress against individual objectives through Development Reviews Skills Required
Responsible for ensuring all staff are trained to carry out their jobs effectively - Foster climate of involvement with regular team meetings
Managing and developing a team of housing managers to meet and/or exceed the contract specification and performance targets.
To develop effective relationships with residents, the Client, and other stakeholders. To frequently meet stakeholders on an informal as well as formal basis. Attend meetings as required (usually evenings).
To work with residents, council departments and other agencies to develop initiatives to enhance the areas/estates managed by the housing team and improve customer satisfaction.
To respond effectively to all correspondence.
To investigate and respond effectively to complaints.
To ensure the effective management of the team's anti-social behaviour cases, including liaison with other agencies.
To be the contract's champion in responding to cases of domestic violence.
To process tenancy queries, succession, and assignment applications in line with coop's policies/statutory guidelines.
Other miscellaneous tasks/projects as defined by the Head of Service
Desirable - housing qualification, CIH or similar.
Experience in using Word, Excel, and PowerPoint.
Willingness to attend evening meetings.
Experience of developing/contributing to community initiatives.
Knowledge of housing legislation and current practice.
Excellent written and verbal communication skills.
Problem solving approach to work
Excellent stakeholder and relationship management skills.
Experience of managing a housing management team.
Well developed leadership skills and team working.
Aug 01, 2020
Full time
A fantastic opportunity has arisen to strategically lead and have overall contractual responsibility, on behalf of Pinnacle Group for the delivery of housing services for two housing cooperatives within a predominantly Gujarati speaking community. Services include, but not limited to: general tenancy management, estate services, sheltered housing, customer services, void management, income recovery, repairs and maintenance and the management of contractors. This role will allow you to use your leadership qualities, knowledge and skills to develop services, systems, financial performance and create a continuous improvement culture across a full range of housing and related services. Duties Commercial
Manage service to minimise cost by identifying savings and value for money initiatives.
Ensure good financial control of contract budget.
Service delivery and development
Develop approaches, systems and practices which ensure the service meets the contract specification - take action and develop initiatives to solve problems and beat the specification at every opportunity
Ensure that equality is a key consideration and that the concept of equality is fully integrated into practices and procedures relating to service delivery
Ultimate responsibility for the health and safety of all staff, visitors and contractors to your site(s)
Client and resident relationships
Develop effective relationships with the cooperative boards, residents, and contractors to identify ways service can be improved and extended
Develop a visible and proactive management style, maximising tenant involvement - attend Board Meetings and sub-committees as required (usually evenings)
Market Pinnacle within the contract area, promoting its reputation for quality services, and exploring possibilities for additional work through providing associated services
To have a regular, productive dialogue with the client at the appropriate level to ensure that problem/concerns are addressed promptly and escalated when required. To gain the confidence of the client and to ensure they have a positive opinion of the services that we provide.
Finance Management
Manage service to minimise cost and maximise income, identifying savings and opportunities to increase earnings
Ensure that effective accounts practices and monitoring systems are used to achieve good financial control
Ensuring salary, vehicles, materials, working capital costs are accurately recorded and posted
Notifying and justifying any large variations to the monthly budget template
Overseeing the financial management of the cooperatives accounts
Ensuring compliance with regulatory requirements
Repairs and Maintenance
Liaising with the central team to ensure an effective Repairs and Maintenance service including Planned Maintenance and Major Works programmes
Contractor management
Staff development
Lead the development of staff in the team to ensure the highest standards of customer service
Effective management of the performance of staff, monitoring progress against individual objectives through Development Reviews Skills Required
Responsible for ensuring all staff are trained to carry out their jobs effectively - Foster climate of involvement with regular team meetings
Managing and developing a team of housing managers to meet and/or exceed the contract specification and performance targets.
To develop effective relationships with residents, the Client, and other stakeholders. To frequently meet stakeholders on an informal as well as formal basis. Attend meetings as required (usually evenings).
To work with residents, council departments and other agencies to develop initiatives to enhance the areas/estates managed by the housing team and improve customer satisfaction.
To respond effectively to all correspondence.
To investigate and respond effectively to complaints.
To ensure the effective management of the team's anti-social behaviour cases, including liaison with other agencies.
To be the contract's champion in responding to cases of domestic violence.
To process tenancy queries, succession, and assignment applications in line with coop's policies/statutory guidelines.
Other miscellaneous tasks/projects as defined by the Head of Service
Desirable - housing qualification, CIH or similar.
Experience in using Word, Excel, and PowerPoint.
Willingness to attend evening meetings.
Experience of developing/contributing to community initiatives.
Knowledge of housing legislation and current practice.
Excellent written and verbal communication skills.
Problem solving approach to work
Excellent stakeholder and relationship management skills.
Experience of managing a housing management team.
Well developed leadership skills and team working.
Jobs - Frequently Asked Questions
Click on the job title to view details and then select the 'Apply' button to submit your application.
Yes, use the filters on the left-hand side of the jobs page to narrow down listings by location, job type, or category.
Yes, new job opportunities are posted daily to ensure the latest listings are available.
Yes, you can save jobs by clicking the 'Save Job' option on each listing.
By creating an account and setting up job alerts, you can receive email notifications for new listings matching your criteria.
