5 jobs found

Income Officer South East 18p/h Looking for someone to start immediately Income officer working in the Garages Team managing garage rent accounts working within Homeownership Services. To be the first point of contact for the Council in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings. Responsibilities: To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To produce reports for the Homeownership Manager (Income), as and when required. To undertake interviews with customers, site, office and home visits, in connection with the portfolio. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services. Essential Knowledge, Skills and Experience: Good communication and negotiating skills. Demonstrate attention to detail, accuracy and excellent organisational skills. Be computer literate, specifically Microsoft Word and Excel. Experience of working in a team to achieve high performance targets

Homeownership Officer 35,690.20 (based on 37 hrs per week) Bromsgrove Permanent Full or Part Time 30-37 hours per week (days flexible but must cover Fridays) Closing Date: Monday 20th January Interview Date (in person): Tuesday 4th February 2025 We have an exciting opportunity to join us as a Homeownership Officer working in a small, busy team which manages the delivery of our home ownership service. What you will be doing On a day-to-day basis, you will be responsible for shared ownership sales, re-sales and staircasing activities, as well as Right to Buy, Right to Acquire and other sales processes. Highly customer focused, you will ensure customers receive a responsive and proactive service whilst working collaboratively with internal teams, estate agents, solicitors and financial advisers to drive and progress the sale of shared ownership and existing homes. About you We are looking for a Homeownership Officer with previous experience of working in a home sales environment and a good understanding of the homes sales process from marketing to completion. You will have a sound knowledge of low-cost home ownership options, including shared ownership, right to buy and right to acquire. A strong team player with excellent interpersonal skills, you are able to communicate confidently with both customers and colleagues alike. You will also be competent in the use of IT systems such as Outlook, Excel, Word and CRM databases. What we can offer in return: 32 days annual leave plus bank holidays and holiday buy back scheme Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Retail Discounts Free Parking and Free Refreshments Life insurance is also available to members of the pension scheme bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. Previous applicants need not apply

We have a new vacancy with a housing partnership based West of London for a Homeowner Advisor on a fixed term contract for 12 months (maternity cover) paying 34,994 per annum. As part of our Homeowner team, you'll use your technical knowledge to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners so we deliver first class service for every project, home and customer, every time. In the role you will Investigate and resolve lease-related queries quickly and accurately. Ensure observations are responded to as part of the section 20 consultation process. Work with solicitors to find solutions to complex cases. Carry out estate visits to support homeowner customers with enquiries and issues. Work collaboratively with colleagues across the business to make sure queries are resolved effectively. Contribute to the team management of our portfolio of properties with managing agents. Ensure prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners Use CRM to manage cases and resolve queries effectively. Work collaboratively with the finance team to support service charge management and recovery. Support shared owners by managing resales and staircasing transactions, being an expert in this field. Be brilliant at the basics, knowing your role, your systems, your service and your customers inside out. Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience. Essential Experience required Housing and leasehold management and shared ownership properties. Dealing with the section 20 consultation process. Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery and leasehold legal disputes & resolutions. Desirable Experience of First Tier Tribunal hearings and other legal casework. A proven track record of delivering excellent customer service with a 'customer first' approach. Experience of managing leasehold arrears

Client Local Authority in Hounslow Job Title Home Ownership Officer Pay Rate 20.44 an hour paye/ 26.59 Umbrella Hours 36 Hours a week (Mon-Fri) Duration Initial 3 month Contract Location Hybrid working- Required to be office based in Hounslow House,7 Bath Road, Hounslow 2-3 days a week Description PURPOSE OF ROLE: 1. To provide a high quality and comprehensive service for all home ownership related activities with sales of properties and land disposals including Right to Buy, Rent to Mortgage and buy backs. 2. Pro-actively promote and significantly increase the uptake of homeownership opportunities enabling a greater proportion of homeownership options for tenants and residents as appropriate. 3. Implement the provision of and be responsible for new homeownership options undertaken by the team, balancing client affordability at all times. KEY ACCOUNTABILITIES: 1. To be responsible for the timely and effective processing of Right to Buy and Rent to Mortgage scheme applications for the Council including buybacks and sales of land disposals, in accordance with statutory guidelines and best practice. 2. Process applications from receipt to completion for all new homeownership options including Tenant's Staircasing, Portable Discount and Self-Build Shared Ownership Schemes and any other home ownership schemes that are considered and implemented by the council. 3. To work in conjunction with colleagues within the Hounslow Housing department to promote available Home Ownership Schemes to tenants and other customers 4. To deal with enquiries and provide accurate information relating to available Home Ownership Schemes in accordance with legislation and statutory guidance 5. To assist in the development of policies, procedures and continuous improvement for all activities relating to sales to improve efficiencies and best practice. KNOWLEDGE AND EXPERIENCE: 1. Experience and sound knowledge of the Legislative framework governing Right to Buy, Right To Acquire and other Home Ownership Schemes 2. Advanced knowledge and experience of using Microsoft packages including Word , PowerPoint and Excel packages 3. Demonstrable experience in building positive and productive relationships with colleagues, partners and customers. 4. Experience in dealing and responding to customer enquiries and complaints 5. In depth experience and knowledge relevant to the post, able to explain current and future issues affecting the role and an ability to provide advice 6. A sound understanding of the impact of national and local policies on the Home ownership, local government processes drivers and structures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Homeownership Officer Location: London, SE1 8NW Contract: Temporary Hours: 35 hours per week Pay: 24.56 per hour (Umbrella) / 20.57 per hour (PAYE) Role Summary: Our client is seeking a dedicated Homeownership Officer to provide a professional and comprehensive leasehold management service. You will manage your own portfolio of leasehold and shared ownership properties, ensuring compliance with relevant legislation and regulations while delivering a high-quality, customer-focused service. Key Responsibilities: Manage day-to-day enquiries related to leasehold and shared ownership properties. Assist with the verification and calculation of service charges, including sinking funds. Oversee processes such as Right to Acquire applications, lease extensions, remortgages, resales, and alteration requests. Lead the Section 20 consultation process and collaborate with teams to manage arrears recovery. Work closely with internal and external stakeholders to ensure service standards are met. Prepare and present reports for court or tribunal hearings as needed. Requirements: Degree-educated or equivalent, with ARMA/CIH qualifications preferred. Substantial experience in front-line leasehold management services. Strong knowledge of leasehold management legislation and best practices. Proficiency in managing service charges, Section 20 consultations, and mixed-tenure schemes. Excellent problem-solving, communication, and numeracy skills. Proven ability to meet tight deadlines while maintaining high-quality service delivery. If you are interested in this position and meet the above criteria, please send your CV now for consideration. For additional information, please call George at Service Care Solutions on (phone number removed) or email (url removed) .