RG Setsquare
My Client has an excellent opportunity for a Continuous Improvement Manager to join their company. The position will oversee all operational, financial and customer activities across multiple sites around the UK. The encumbant should ensure that policies and procedures are being implemented in their property or portfolio and will ensure that all customer support, engineering and security groups are all performing to expected levels and provide leadership and oversight across these teams. Oversee all processes for building systems and critical facilities equipment including fire/life safety, mechanical and electrical systems. Plan, implement, co-ordinate and supervise all mechanical/electrical operations, maintenance and energy management programs for a critical facilities environment. Develop strong relationships with the customer and embed a culture of "Service Excellence" with internal and external customers. Lifecycle Planning and assisting with projects to acheive PUE Reduction. Execute all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and 100% compliance with all customer SLAs. Work with Asset Management and Property Manager in the planning, budgeting and control of operating and capital expenditures. Ensure the Property Manager is supported in submitting all required financial reporting to Asset Management within specified timelines. Work with the Property Manager to maintain cost-effective and efficient operations of the building. Recommend cost and efficiency improvements to be implemented. Work with other DC Managers to ensure multi-site contract leverage and attain economy of scale on repeat services. Have a good knowledge of all leases and Service Agreements and ensure compliance with lease terms at all times. Work with Property Manager and customers to resolve any disagreements or disputes related to the leases or SLAs. Skills & Experience Planning, organising and prioritising skills Excellent verbal and written communication skills Strong rapport and relationship building skills with both internal and external customers Ability to work under pressure and keep calm in a crisis Previous experience managing a small team Experience of coaching, training and developing a team both technical and non-technical Experience of dealing with customer problems in difficult circumstances Experience of implementing cost controls Appreciation of the data centre and co-location sector Computer-literacy/IT skills - email, data entry, excel, power point, word Recognized formal technical training Significant experience of knowledge of critical building infrastructure (e.g. UPS, Generators, BMS, HV/LV systems and switching, cooling systems, etc.) Package Summary Monday to Friday Salary 80k to 85k + 10% Bonus Private Medical Cover Travel paid to all sites Hybrid Working 2 days from home per week (2 days in local site & 1 other site visit per week) Good Pension Scheme Buy / Sell Holiday 25 Days Annual Leave + Bank Holidays Subsidised Eye Tests Salary Sacrifice EV Car Scheme Health Cash Plan Retail Discounts Please apply online or contact Tarik Bell-Ross for further information. phone number removed) or (url removed RG Setsquare is acting as an Employment Agency in relation to this vacancy.
My Client has an excellent opportunity for a Continuous Improvement Manager to join their company. The position will oversee all operational, financial and customer activities across multiple sites around the UK. The encumbant should ensure that policies and procedures are being implemented in their property or portfolio and will ensure that all customer support, engineering and security groups are all performing to expected levels and provide leadership and oversight across these teams. Oversee all processes for building systems and critical facilities equipment including fire/life safety, mechanical and electrical systems. Plan, implement, co-ordinate and supervise all mechanical/electrical operations, maintenance and energy management programs for a critical facilities environment. Develop strong relationships with the customer and embed a culture of "Service Excellence" with internal and external customers. Lifecycle Planning and assisting with projects to acheive PUE Reduction. Execute all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and 100% compliance with all customer SLAs. Work with Asset Management and Property Manager in the planning, budgeting and control of operating and capital expenditures. Ensure the Property Manager is supported in submitting all required financial reporting to Asset Management within specified timelines. Work with the Property Manager to maintain cost-effective and efficient operations of the building. Recommend cost and efficiency improvements to be implemented. Work with other DC Managers to ensure multi-site contract leverage and attain economy of scale on repeat services. Have a good knowledge of all leases and Service Agreements and ensure compliance with lease terms at all times. Work with Property Manager and customers to resolve any disagreements or disputes related to the leases or SLAs. Skills & Experience Planning, organising and prioritising skills Excellent verbal and written communication skills Strong rapport and relationship building skills with both internal and external customers Ability to work under pressure and keep calm in a crisis Previous experience managing a small team Experience of coaching, training and developing a team both technical and non-technical Experience of dealing with customer problems in difficult circumstances Experience of implementing cost controls Appreciation of the data centre and co-location sector Computer-literacy/IT skills - email, data entry, excel, power point, word Recognized formal technical training Significant experience of knowledge of critical building infrastructure (e.g. UPS, Generators, BMS, HV/LV systems and switching, cooling systems, etc.) Package Summary Monday to Friday Salary 80k to 85k + 10% Bonus Private Medical Cover Travel paid to all sites Hybrid Working 2 days from home per week (2 days in local site & 1 other site visit per week) Good Pension Scheme Buy / Sell Holiday 25 Days Annual Leave + Bank Holidays Subsidised Eye Tests Salary Sacrifice EV Car Scheme Health Cash Plan Retail Discounts Please apply online or contact Tarik Bell-Ross for further information. phone number removed) or (url removed RG Setsquare is acting as an Employment Agency in relation to this vacancy.
AndersElite
Keal Cotes, Lincolnshire
We are looking to strengthen our engineering team with a Project Design Manager at our Peterborough office with hybrid working available. As a Project Design Manager, you'll take technical ownership of major infrastructure projects from initial feasibility through to detailed design and handover. You'll coordinate design delivery across multi-disciplinary teams, ensuring designs are practical, sustainable, and aligned with cost, time, and quality expectations. You'll act as a key point of contact across the project lifecycle, working closely with project leaders, engineers, construction teams, and external stakeholders to ensure seamless delivery. It's a hands-on, highly collaborative role that puts you at the centre of some of the most important infrastructure work happening in the region Your key responsibilities will include: Leading the design process on major capital projects, from early concept through to detailed technical development and design assurance. Ensuring design outputs are fully integrated, meeting the operational, commercial, and environmental objectives of the wider project. Acting as Principal Designer under CDM regulations, managing design risk and ensuring that safety is considered at every stage. Driving digital design excellence, supporting the use of BIM and 3D modelling to improve coordination, data integration, and project outcomes. Challenging and improving technical standards, encouraging innovation and the use of repeatable, low-carbon, and cost-effective solutions. Liaising with project leaders and delivery teams to plan and allocate design resources effectively, ensuring all technical aspects remain on track. Building strong working relationships with internal and external stakeholders, ensuring that designs reflect the needs of operators, contractors, regulators, and the community. Championing best practice across quality, health and safety, and performance - both within your own team and the wider Alliance. Mentoring junior engineers and designers, creating a positive learning culture and helping others grow their skills and confidence. Driving collaboration across disciplines, promoting a one-team mindset and helping to unlock value at every stage of the design process. About The Candidate: A degree, HNC or HND in civil engineering or a related discipline. Proven experience in a design or engineering leadership role within complex infrastructure or water-related projects. A working knowledge of CDM 2015 regulations, with prior experience acting as Principal Designer or managing design risk. A strong understanding of project delivery in a multi-disciplinary environment, ideally within an alliance or joint venture. Experience with digital design tools, BIM workflows, and integrated design processes. Excellent communication and stakeholder engagement skills - able to influence, lead, and work collaboratively at all levels. A proactive, solution-focused mindset with a commitment to quality and continuous improvement. What we offer Packages include - A competitive salary Hybrid Working (Jobs needs dependent) Car/car allowance (Jobs needs dependent) 25 days holiday + Bank Holidays (with an additional 5 days available to buy) Contribution Pension scheme Life Assurance Health Insurance Private Medical Insurance And many more benefits including - cycle to work scheme, discounts and savings Hub, Kids Pass etc
We are looking to strengthen our engineering team with a Project Design Manager at our Peterborough office with hybrid working available. As a Project Design Manager, you'll take technical ownership of major infrastructure projects from initial feasibility through to detailed design and handover. You'll coordinate design delivery across multi-disciplinary teams, ensuring designs are practical, sustainable, and aligned with cost, time, and quality expectations. You'll act as a key point of contact across the project lifecycle, working closely with project leaders, engineers, construction teams, and external stakeholders to ensure seamless delivery. It's a hands-on, highly collaborative role that puts you at the centre of some of the most important infrastructure work happening in the region Your key responsibilities will include: Leading the design process on major capital projects, from early concept through to detailed technical development and design assurance. Ensuring design outputs are fully integrated, meeting the operational, commercial, and environmental objectives of the wider project. Acting as Principal Designer under CDM regulations, managing design risk and ensuring that safety is considered at every stage. Driving digital design excellence, supporting the use of BIM and 3D modelling to improve coordination, data integration, and project outcomes. Challenging and improving technical standards, encouraging innovation and the use of repeatable, low-carbon, and cost-effective solutions. Liaising with project leaders and delivery teams to plan and allocate design resources effectively, ensuring all technical aspects remain on track. Building strong working relationships with internal and external stakeholders, ensuring that designs reflect the needs of operators, contractors, regulators, and the community. Championing best practice across quality, health and safety, and performance - both within your own team and the wider Alliance. Mentoring junior engineers and designers, creating a positive learning culture and helping others grow their skills and confidence. Driving collaboration across disciplines, promoting a one-team mindset and helping to unlock value at every stage of the design process. About The Candidate: A degree, HNC or HND in civil engineering or a related discipline. Proven experience in a design or engineering leadership role within complex infrastructure or water-related projects. A working knowledge of CDM 2015 regulations, with prior experience acting as Principal Designer or managing design risk. A strong understanding of project delivery in a multi-disciplinary environment, ideally within an alliance or joint venture. Experience with digital design tools, BIM workflows, and integrated design processes. Excellent communication and stakeholder engagement skills - able to influence, lead, and work collaboratively at all levels. A proactive, solution-focused mindset with a commitment to quality and continuous improvement. What we offer Packages include - A competitive salary Hybrid Working (Jobs needs dependent) Car/car allowance (Jobs needs dependent) 25 days holiday + Bank Holidays (with an additional 5 days available to buy) Contribution Pension scheme Life Assurance Health Insurance Private Medical Insurance And many more benefits including - cycle to work scheme, discounts and savings Hub, Kids Pass etc
Goodman Masson
Plymouth, Devon
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
