10 jobs found

Package Description What you'll do As a Health and Safety (H&S) Adviser you will be supporting the Director of Health and Safety and Head of Health and Safety to deliver on the health and safety strategy for Notting Hill Genesis (NHG). Your role will help to develop and maintain high standards in health and safety for employees, customers and contractors and working and delivering on our better together strategy. As an integral member of the Health and Safety team, you will drive a customer centric ethos and continuous improvement culture within our H&S team, ensuring all our services deliver the best outcomes for our residents. How you'll do it Advise on H&S matters to various stakeholders. Responsible for promotion, communication and guidance across all safe working practises. Proactively promote a positive H&S culture across the organisation. Undertaking of H&S inspections amongst our stock and business areas. Development and reviewing of NHG health and safety policies and procedures. Undertake incident investigations and produce reports as required. Conducting DSE reviews and advising on recommendations and solutions. Reporting on RIDDOR incidents and Mandatory Occurrence Reports (MOR) to the HSE. Assist in maintenance of Health and Safety Management System Developing and maintaining relationships with external governing bodies. Development and delivering on H&S training when required. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. The position requires an individual with strong written and verbal communication to establish themselves in this role. You will be familiar with current health and safety regulations and hold a NEBOSH General Certificate accreditation (NEBOSH Diploma or equivalent being desirable). In addition, you will need the following: Extensive experience of working within a H&S environment preferably within the housing industry. Experience of being a H&S adviser. Extensive working knowledge of H&S applicable statutory and regulatory requirements relating to this area. Have a membership with IOSH. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders Proven ability to challenge, influence and persuade others whilst maintaining relationships and working in partnership. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply). Generous pension scheme. Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply). Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan. Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan. Cycle to work scheme. Life Assurance x 4 annual salary. All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: (url removed)/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: (url removed)/diversity-is-our-strength/ Selection Process Step 1: If you are interested, please send your application now! Closing date is 26/01/25 Step 2: Successful candidates will be invited to an interview that will include a presentation. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via (url removed). For any queries or questions regarding the job, please feel free to get in touch at (url removed). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Housing Officer - Birmingham - Public Sector - Birmingham City Council - Local Authority Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an officer to join the Housing Management team as a Housing Needs Officer. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role As a Housing Officer, you will assist the team in providing a customer-focused and consistent temporary accomodation (TA) support service, while undertaking the full range of housing management duties. This role will be within the Neighbourhood Services Team based at Kingstanding. The post holder will be expected to travel to areas of the Central North of the City, including the clean air zone. Areas include Sutton and as far as Handsworth Wood, Highgate. The post holder will be required to follow up on queries and complaints from residents, Councillors and MP's, this could be regarding a property or tenancy, with emergency or non emergency repairs needing to be put in place, a common complaint is regarding property gardens / sheds. You will also respond to welfare and Health & Safety checks. Any reported anti social behaviour is to be escalated to that relevant team within the council. There will also be administration functions to perform as part of a team. What you'll need to succeed If you are successful, you will be required to hold a current full driving licence and have business insurance for your vehicle, enabling site visits to take place. You will need up-to-date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role, good case management, planning and organising skills. An ability to undertake risk assessments and implement/monitor safe working practice is required.It is also important to have an understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery, service provision and employment. In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks. This position does require a full valid UK driving licence and access to your own vehicle, as well as business insurance on your policy. Please bear this in mind when applying. What you'll get in return This is a full-time, temporary role based in Birmingham. This is a 3-month ongoing contract open to extension. This role is a Grade 3 position, with a rate of £12 + holiday allowance for the first 13 weeks before increasing to £13.20 per hour + holiday allowance (PAYE).Due to the council going through a period of transition, permanent opportunities may be available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Assistant Housing Officer - Visiting Officer - Neighbourhood Officer job Your new company Hays is the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council. We are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Your new role As an Assistant Housing Officer, you provide support to the Housing Officer to deliver consistent, excellent, reliable, customer-focussed Housing Management, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention, education and enforcement approaches, will ensure the proper management of council tenancies in accordance with BCC's Tenancy Conditions and Management policy and related procedures and in compliance with all relevant legislation, regulatory codes, guidance and professional practice. You will contribute and help deliver, where directed, the provision of a multi-agency/partnership problem-solving service around people, property, place, and sustaining tenancies. What you'll need to succeed In order to succeed in your application, you will need a background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act. This role requires an Enhanced DBS, which Hays will put into process for you free of charge. Driving and business insurance are needed for this role. In addition, this role will be an ASAP start. Before starting, you will need to pass your reference and compliance checks. On registration, please have your two most recent employment details available for reference checks. What you'll get in return This role is a full-time, temporary position based in Birmingham. The role is £13.88 per hour (PAYE) Due to the council going through a period of transition, permanent opportunities may be available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Housing Patch Manager Location: Wembley Salary: 29.12 per hour (Umbrella) Job Type: Full-time Temporary till end of March (with possible extension) We are seeking a dedicated Local Housing Manager to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. The successful candidate will be responsible for a geographical patch across Brent. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management. Required Skills & Qualifications: Essential car user. Proven experience in a social housing setting. Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required.

Title: Contract Officer - Fire Safety Contract Officer Salary: £31,375 Location: Waterfront House, Beeston Fixed Term - 18 Months About Us Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a contract officer you will work within the Fire Safety Team within the Compliance and Technical Services department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager Conduct regular reviews to ensure data integrity Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are on line with KPIs Be responsible for the contractor keeping the relevant stakeholders informed of these works. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for Experience of working with contractors Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date TBC Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

An exciting opportunity has arisen for a Property/Estate Manager on behalf of our public sector organisation based in Barking and Dagenham. The successful applicant will have previous property management or estate management experience, with working knowledge of tenancy and leasehold law and their application. An understanding of key local issues around housing supply and demand is essential. This is a temporary opportunity initially for 3-6 months with view for further extension thereafter. This is an office and field based role within Barking and Dagenham, working hours are Monday to Friday 9am to 5pm. The successful applicant will have a background within social housing, estate management, property management or landlord services. Deliver a professional, flexible and commercially focused landlord, customer and commercial property service that lets and leases all commercial and residential properties, both owned by the council and managed on behalf of other providers Carry out visits to properties and office desk work to manage and enforce tenancy and lease conditions with tenants, leaseholders and their households, both on an adhoc basis and as part of ongoing casework or tenancy management Contribute to the development of the service to attain and maintain excellence Work with colleagues within the service and other partners to maximise income from rent and service charges across tenure types Manage and enforce tenancy and lease conditions, carrying out enforcement and management activity as appropriate to circumstances Work as part of a team to collectively deliver a high quality service for both residential and commercial properties and ensure that legal requirements, standards and obligations are met Act as a key point of contact for leaseholders and tenants, building strong relationships, promoting tenant/leaseholder responsibility and working to establish clear understanding for tenants and leaseholders with regards to their roles and responsibilities Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Grounds Maintenance Manager Surrey Full time, 2 Months + £Competitive Have you successfully guided and managed an Estates Services team? Our client, an organisation based in Surrey, is looking for a Grounds Maintenance Manager, to assist managing all aspects of the day to day management of the grounds maintenance, playground management, cleaning services, tree management, and bulk refuse collections. Duties of the Grounds Maintenance Manager role will include, but is not limited to: Motivating a team of estate services contract inspectors and estates services assistants Managing the estates team to ensure all schemes are maintained according to Health and Safety requirements, free from hazards, clean and well-maintained. Ensuring all expenditure is within budget guidelines and properly authorised within the organisation's standing orders and financial regulations. Working with the Tenancy Services and Maintenance teams to set accurate service charges Setting and managing delivery of the daily and weekly schedules of work with the various estates contracts. Working with the Tenancy Services teams to support vulnerable customers, identifying tenancy fraud and delivering compliance within Fire Safety regulations and upgrade worksThe successful candidate will have: National Certificate in Horticulture or NVQ Level 3 equivalent or other relevant horticultural qualification Be educated to GCSE standard or equivalent qualifications including English and Maths or equivalent experience Knowledge of theory and principles of landscape maintenance, ground maintenance, cleaning and tree management Holds a Basic DBS or able to undertake a basic DBSIf you believe that you are well-suited to the role of Grounds Maintenance Manager, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership. Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. Over the years we have built up an enviable relationship with employers and our expert team of consultants boast up-to-date market knowledge and a strong reputation making Sellick Partnership best placed to help you. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice https://(url removed)/data-processing-notice

We are looking for Neighbourhood Housing Officer to work within our Neighbourhood Service Team. Reporting to the Neighbourhood Team Manager, they will be responsible for providing a comprehensive neighbourhood management service to resident, implementing pro-active measures to deal with local issues and encouraging residents to participate in group activities. RESPONSIBILITIES / KEY DUTIES Tenancy management Neighbourhood management Lettings and voids Working with partners and suppliers Resident involvementSKILLS / EXPERIENCE The Neighbourhood Housing Officer will need to have demonstrable experience in housing management within and be qualified to GCSE Grade A-C in Maths & English (or Equivalent). They will have a commitment to providing excellent customer care and a sound knowledge of relevant housing legislation and performance standards. Experience of multi-agency working and excellent communication skills are essential as well as experience with IT systems including word, Excel and Outlook. A Sound knowledge of equality & diversity and a belief in resident involvement is key. They will be skilled at multi-tasking, and confident with their own ability. They will need to have strong interpersonal skills This position is subject to enhanced CRB clearance. Candidates will be required to travel around Dorset, therefore a current driving licence and own transport will be essential.3 Month contract to cover sickness leave. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

North West London, UK Tenancy and Leasehold Manager Role- Leasehold/Housing/Property Management (Temp to Perm) Our client is looking for a confident and well versed Tenancy and Leasehold Manager for a role in their head offices in North West London on a temp to perm basis. This role will be working within the Leasehold Division of a Housing Client and carrying out the following duties: To be a customer service champion ensuring that all contacts are owned and resolved through to completion seizing opportunities to implement innovative and creative solutions. To assess and resolve a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to, permissions, licences, sublettings, assignments, tenancy visits, tenancy checks, general queries. Be responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background, and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking long to resolve. To utilise and promote a range of technologies to communicate with customers. To use necessary business systems in an appropriate way to record information relating to all interactions in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers. To carry out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager. To achieve all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction. To work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered for our customers. To ensure customers can influence our services by passing feedback and making suggestions on how our processes, procedures and policies can be amended to provide a better customer experience. To always represent the organisation in a professional and appropriate manner. Pro-actively contribute to the reputation of out client to all customer contact channels and provide customer service in a professional, friendly and empathic way. Undertake any other duties consistent with the basic objectives of the post and the objectives of the Customer Contact Centre. Ideal candidate skills set/knowledge: Demonstrate an excellent standard of numeracy and literacy. Excellent customer care and communication skills both oral and written. Possessing resilience. Working within tight statutory constraints in a high-pressure environment. Ability to build excellent relationships across the business with all relevant stakeholders. IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems. Self-motivated, assertive and confident. Experience of resolving residents’ queries for either homeowners or tenants or both. Dealing with complex queries and challenging individuals in a constructive and effective way. High level knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners’ management. Please note that this role is working within Leasehold and Tenancy Management and ideally you will have a good understanding of this and have worked in a similar role. The role is temp to perm (Min 6 month temp) working Mon-Fri 7.5hours per week. The role is paying £16.48 GBP per hour PAYE (Umbrella Rate also available). Due to the demand of this role, this advertisement my close early and we can only respond to applicants who have been shortlisted. If you are interested in this role, please apply through the "Apply" Button or contact Emma on: (Email Removed)(url removed)

Senior Commercial Property Manager Our Client is a niche property management company set up to provide high quality management services for owners who truly care about their real estate assets and their tenants. Through its experience and understanding of asset and investment management, our Client knows the meaning of 'excellent service' and why it is so important to the long-term success of an investor. By managing the day-to-day running of its clients’ buildings and by creating a direct relationship with each and every tenant, they are able to bridge the gap that all too often exists between asset and property management. They are looking for a Commercial Property Manager to join their team! Are you recently RICS qualified? Experience in commercial property? This could be the job for you! The role requirements: Preparation and structure of service charge budgets Delivery of annual service charge reconciliations (and independent audits) Take responsibility for review leases and signing-off quarterly pre-lists, maintaining tenancy records. Ensure information is provided to the finance team and entered into TRAMPS and correct. Resolve/escalate tenant queries in a timely manner (e.g. service charge, rent, lease etc.). Oversee and coordinate the internal flow of information to allow the wider team to meet their deadlines and requirements. Point of contact for tenants, clients and significant third parties. Key Responsibilities Assist with the management of all operational matters within the portfolio Manage tenant relationships in a manner that supports long term value and the Company's brand Assist with the developing and motivating staff resources to increase their quality over time, through mentoring, training and development and recruitment, influencing the FM service provider to do the same Instil a culture of excellent occupier and visitor customer service and engagement throughout the direct reports, both internal and external and the personnel employed Support and set requirements and standards for customer service To advise line manager of portfolio-wide improvements, encompassing customer service, security, property management to including major service charge works and projects, market trends, facilities for shoppers and visitors and all other forms of attractions and amenities. Deliver a world class property management service, at a minimum in accordance with RICS guidelines, to include lease covenant compliance, service charge management, estate presentation, health and safety, insurance and incident management. Where appropriate draft tenant communications regarding major plans and works across the estate Where applicable, to develop and manage all events promotions, seasonal activities/decorations, and all other forms of public entertainment as required. Develop use of technology and management systems to enhance operational efficiency and customer service. Promote sustainability (ESG strategy) and efficiency across the portfolio. Develop and manage property management processes and reporting Provide ad hoc technical advice Manage property costs on individual buildings and ensure cost efficiency Ensure compliance with any leases or statutory requirements Develop specifications and supplier agreements Support contract management Understand changing customer needs and develop solutions to help meet customer expectations Resolve relationship issues with service partners Monitor and report on compliance with H&S and environmental policies Provide project management support, direction and oversight, working closely with our in-house and external building surveyors. Qualifications RICS qualified.