87 jobs found

Job Title: Housing Liaison Team Leader Location: East London Contract Details: Temporary, HYBRID Salary: 23.61 - 30.69 per hour About Our Client: Our client is a forward-thinking London Borough Council dedicated to improving the lives of residents by fostering community engagement and providing exceptional housing services. Benefits & Perks: Competitive hourly rate Opportunities for professional development Supportive team environment Commitment to equality and diversity Flexible working hours Responsibilities: Supervise and motivate a team of Housing Liaison Officers and Resident Service Officers. Manage workloads to ensure high performance and excellent customer service. Oversee multi-tenure and leasehold properties, prioritising the needs of residents and stakeholders. Handle first-line customer enquiries and formal complaints efficiently. Foster community engagement initiatives for a peaceful living environment. Essential (Knowledge, skills, qualifications, experience): Proven experience in managing high-performing teams. Strong knowledge of Housing Law and practical application of related legislation. Expertise in tenancy and leasehold breach management. Excellent communication and interpersonal skills. Relevant degree or at least 3 years of housing services experience. Desirable (Knowledge, skills, qualifications, experience): Experience in a large, complex organisation. Familiarity with multiple housing tenures and current housing issues. Ability to use technology for service delivery and communication. Technologies: Proficiency in digital platforms for resident engagement and service provision. How to apply: If you are passionate about making a difference in the community and possess the skills and experience outlined above, we would love to hear from you! Please submit your CV along with a cover letter detailing your relevant experience and why you would be an excellent fit for this role. Join us in delivering exceptional housing services and helping residents thrive! We are excited to welcome the right candidate to our vibrant team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Building Inspector (Repairs) Type: Temporary Contract (3 months) Location: Evesham or Gloucester with travel at other sites Salary: £28 - £37 an hour (Equivalent to £55,000 salary) Hours: 37hours BRC are working closely with a community housing association who are recruiting for temporary Building Inspector (repairs) in the communities of South Worcestershire and North Gloucestershire. This role involves supporting the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required Duties: Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues. Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors. Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily. Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate. Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality. Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors invoices for rates charged, hours worked and material charges. Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved. Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required. Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required. Support the Repairs Manager to manage the company s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims. Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received. Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out. Ensure the safety of the company colleagues including themselves, tenants, contractors and the public in the planning and delivery of maintenance activities. Assist in the implementation of and compliance with health and safety procedures and risk assessments in accordance with company policies. Ensure that contractors operate a safe system of work in all their activities for which the company are responsible, and in accordance with all published legislation, regulation, and companies own guidance. Ensure that all data protection requirements are met in accordance with the Group s policy, procedures, and statutory requirements. Ensure legal obligations and all policies and procedures are implemented and complied with, including financial regulations, safeguarding, health and safety and all regulatory requirements. To identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk. Ensure a high level of customer service is provided to both internal and external customers. Ensure positive promotion and representation of the organisation at all times. Undertake any other reasonable duties as requested. Requirements: Essential: Relevant professional building qualification or relevant experience. Work experience in all aspects of building maintenance work. Background in building surveying or maintenance. Experience using Schedule of Rates to issue and control maintenance work. Experience of working with building and service contracts. Experience of preparing technical reports, specifications and schedules of work. Experience of contracts supervision and service level agreements. Knowledge of housing management. Current knowledge of health and safety legislation, including CDM regulations. Understanding of Stock Condition Surveys (SCSs) and the Housing H&S Rating System (HHSRS) Ability to develop and maintain effective relationships with internal and external stakeholders. Ability to prepare clear and concise reports and technical specifications. Ability to complete and review risk assessments. Customer focussed, externally and internally. IT literate Microsoft Office software. Full and current driving licence and use of own vehicle insured for business use. Desirable: Knowledge of fire risk assessments Understanding of Section 20 requirements For more information, please call Emma Keir or Megan Smith on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Job Summary - Tenant Liaison Officer As part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibility Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Essential Skills Excellent communication skills, both written and oral Experience of working in the social housing sector Full Driving License is required Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Apply: If you're interested in this opportunity, then please get in touch today with our recruitment consultant on (phone number removed) or email (url removed) Building Careers UK specialises in Construction and Property recruitment and serves as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the Terms and Conditions, Privacy Policy and Disclaimers which can be found on our website. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDCOM INDC

Resident Liaison Officer - Housing Alton, Hampshire 11 month contract Monday - Friday 30,000 to 35,000 per annum Must have Driving Licence and Social Housing Experience Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team. Description of the Role: To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction. . Key Responsibilities - Resident Liaison Officer - Housing: Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a resident handbook detailing the full RLO and project process. Assessing where high risk / vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to. Carry out a property condition survey, floor protection and appliance survey with photographs with the resident before works start in the home. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly. Work with site staff to implement effective practices. Assist with the smooth running of the project tracker. Develop effective working relationships with client representatives (i.e. the housing department) to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed with regard to the programme, delays and planning of works. This supports in maintaining positive relationships and reputation with the client for future schemes and bids. Create and maintain files (both paper and electronic) for each resident / job maintaining discretion at all times due to the sensitive nature of the data. Continuously liaise with site management staff and sub-contractors to enable the flow of information between all parties ensuring timely project delivery and high standards of work. Support site managers in running the project smoothly ensuring resident needs are met. Support RLO Manager and Senior RLO with new RLOs to the team, providing support integrating into the company standards, allowing another new RLO's to 'shadow' you. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Social Value Team where necessary.

Tenant Liaison Officer (TLO) Industry: Social Housing Contract Type: Freelance Location: Birmingham Summary: A Temporary Tenant Liaison Officer is required for a period of 8 weeks to work with a main contractor on a project for Birmingham City Council. The role involves working on occupied council properties, focusing on the replacement of windows and doors. You will be responsible for liaising with tenants and residents, keeping them informed of all housing and planned maintenance works. Duties include booking installations, preparing tenants for upcoming work by advising them on the scope, timescales, contractor details, and potential disturbances. The role also involves general office tasks, such as compiling and sending information to various audiences, maintaining accurate records, and acting as the first point of contact for tenant issues related to property works. Immediate start is required, and the position will cover areas in North, East, and West Birmingham. You must own a vehicle to travel to sites. Skills: Previous experience working on occupied council properties Proven communication skills, both written and oral Ability to handle conflict tactfully and empathetically Basic knowledge of construction industry practices and procedures IT literacy, with experience in Word and Excel Ability to analyse and interpret data Strong organisational skills Ability to work independently and manage lone working Customer service and liaison experience Ability to maintain accurate records Software/Tools: Microsoft Word Microsoft Excel Certifications & Standards: GCSE English and Mathematics (or equivalent)

Resident Liaison Officer / Customer support representative Properties across West Sussex / Surrey Up to £26k + company car and fuel card Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking an entry level Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Surrey during construction projects. This role offers a mix of both on-site and office-based work, which will take place at a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Your new company A leading construction and infrastructure services business, is seeking x3 Customer Liaison Officers to join the team. These roles are initially for 3 months, with the possibility of extension. Working hours are Monday to Friday, 8am-4.30pm. Pay rate is 20.53/hr plus holiday. This is predominantly an office-based role, with occasional travel to site. Your new role As a Customer Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live a commutable distance of Heathrow. This is an immediate start so applicants will need to be on less than a weeks notice. What you'll get in return You'll receive an hourly rate of 20.53/hr plus 28 days holiday. Working hours are Monday to Friday 8am to 4.30pm. Free parking is available on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Site Manager - Planned retrofit works 55k + Benefits Peterborough based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!

Role: Resident Liaison Officer Location: Tottenham £25-33k per annum + car allowance We are looking for a committed and enthusiastic Resident Liaison Officer to join a lead main contractor in the social housing sector, serving Tottenham and the surrounding arear. As a crucial intermediary between the site team, residents, and clients, you will be instrumental in a planned maintenance refurbishment project. This initiative aims to assist the client in achieving their net zero goals. So having knowledge of social housing planned maintenance projects would be advantageous for this role as a Resident Liaison Officer! Key Responsibilities of a Resident Liaison Officer: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months + Cyclical/planned refurbishment on social housing knowledge is also a must Strong health and safety knowledge Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Driving license is required How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity. For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Site Manager - Planned retrofit works 55k + Benefits Welwyn based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Welwyn area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!

Job Title- Resident Liaison Officer Location- Leeds Salary- 25,000- 28,000 Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver improvement works. They have a number of ongoing contracts including kitchen and bathroom refits, and further major works. The are looking for a resident liaison officer who with experience of excellent customer service and face to face communication. As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a resident liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for enhanced DBS checks As a resident liaison officer, you will receive; 25,000- 28,000 dependent on experience Access to a fleet vehicles and fuel card 23 days annual leave plus bank holiday Pension scheme Retail discounts and health and well-being benefits If this sounds of interest to you, or you know someone that may be a good fit, please get in touch.

Job Title: Resident Liaison Officer Location: Bolton, BL3 Salary: 28,000 per annum + 3k Car Allowance Sector: Social Housing Resident Liaison Officer About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Thurrock, Essex . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed).

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work planned maintenance schemes to tenanted Social Housing properties in Halifax, which consist of energy efficiency upgrades and decarbonisation work. Please note, once the initial scheme you are working on has ended, you will be moving to a scheme in Leeds. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along as a van is provided as well as the basic salary. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Property Services Officer (Responsive Repairs) Location: London Salary: £19.05 PAYE Duration: Until June 2025 Greenacre are pleased to be supporting a social housing organisation, based in London with their recruitment of a Property Services Officer, within the responsive repairs team. The Property Services Officer - RR (Responsive Repairs) is responsible for providing strong administrative support and customer service within the Property Services team, ensuring the effective scheduling and management of repairs and maintenance for the associations housing stock. What will you do in the role? Acting as the first point of contact for customers Raising and scheduling work orders Monitoring contractor performance Managing CRM cases Assisting with invoice processing and data management Who would excel in this role? Excellent organisation and communication skills Experience of a range of IT systems Experience of liaison with internal and external stakeholders to maintain high service standards To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Job Title: Resident Liaison Officer Location: Dorset & Wiltshire Salary: 30,000 - 35,000 per annum About the Role: We are currently seeking a Resident Liaison Officer to join a reputable housing association that specialises in repairs and maintenance services. This role will involve working closely with residents and contractors to ensure smooth communication and high-quality service delivery on site. As a key point of contact for residents, you'll play an important role in supporting our repairs and maintenance teams, ensuring projects run efficiently, and helping to address any concerns or feedback from residents. Key Responsibilities: Serve as the primary point of contact for residents, providing clear communication regarding repairs, maintenance, and other housing services. Coordinate and liaise with contractors, project managers, and the housing association to ensure works are completed on time and to a high standard. Ensure that residents are kept informed of project timelines, disruptions, and any relevant changes. Address and resolve any concerns or complaints raised by residents, ensuring a positive and effective outcome. Conduct regular site visits in Hungerford and Wiltshire, providing on-the-ground support and building positive relationships with residents. Assist in the organisation and facilitation of resident meetings, surveys, or consultations. Maintain accurate records of resident interactions and ensure all issues are reported and resolved promptly. Work closely with the team to ensure that all health and safety requirements are met on site. Key Requirements: Previous experience in a customer-facing role, ideally in housing, repairs, or maintenance. Strong communication and interpersonal skills with the ability to build rapport with residents and contractors. Ability to work independently and as part of a team in a fast-paced environment. A full UK driving license and the ability to travel across Dorset and Wiltshire. Benefits: Van + Fuel Card. Opportunities for career development and progression within the housing sector.

We are currently partnering with a Social Housing provider, who are recruiting for a Planned Investment Manager to join their growing team on a permanent basis. Our client is the proud provider of6000 secure and affordable homes across Bridgend. This is a full-time position with a salary up to £55,000 (subject to experience) and the start date is subject to notice. Duties will include (but are not limited to): Overseeing the operational and strategic delivery of planned works within a Housing Association, including the procurement of contractors and review of contractor works Leading a team of Clerk of works, customer liaison officers and back-office staff Overseeing budgets of circa £7m per annum Planned delivery includes; Kitchens and bathrooms, roofing, windows and retrofit Experience required: Experience required in Social Housing Experience working in adherence with WHQS Overseeing the strategic delivery of Planned Works Projects Rewards and Benefits: 25 days annual leave + bank holiday, rising by 1 day per year based on length of service 11% pension (4% + 7%), with options to increase this Hybrid working; roughly two days a week in office/ on site Nine day fortnight Working hours: 37 hours per week Monday - Friday, 8am-6pm (Made up flexibly) Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Senior Neighbourhood Housing Officer South East London Monday to Friday 9am to 5pm 2 days WFH 3 in office 3 to 6 month ongoing contract Estimated Start: Mid April 28.28 per hour umbrella Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff If you are interested in this position and meet the requirements, APPLY NOW!

About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance and engineering companies. Resident Liaison Officer Responsibilities: We are looking for an experienced Resident Liaison Officer to join our team in the Berkshire region. You will be a key part of the Property team being the first port of contact for residents and providing pre-condition surveys. The role: You will have clear correspondence with clients Provide Customer satisfaction surveys Provide Pre-condition surveys Have weekly/monthly meetings, reporting to the Contracts Manager on engagement and complaints Be required to travel to locations within Wiltshire/Dorset/Winchester areas as it's a face-to-face role with customers You must be IT literate as you'll be required to use Outlook and and iPad daily TAGS:/RESIDENTLIAISONOFFICER/RESIDENTLIAISON/WILTSHIRE/DORSET/WINCHESTER/HUNGERFORD/RG17/PROPERTYSERVICES/CONSTRUCTION/SOCIALHOUSING/

C Contract Manager - Social Housing Salary: 57,000 per annum Location: East Kent Contract: Full Time, Permanent Are you a hands-on leader with a background in building maintenance and repairs? We're looking for a proactive Contract Manager to join our team You'll take ownership of contract delivery, ensuring projects run smoothly, safely, and profitably-while exceeding customer expectations. Benefits: Annual leave: 22 days, increasing annually up to 5 additional days for long service Long service awards to celebrate key career milestones Perkbox access - enjoy perks like free coffees, cinema tickets, discounts, and more Paid volunteer day each year to support a cause you care about Your Role: As Contract Manager, you will lead the delivery of various contracts, ensuring excellent standards and customer satisfaction. You'll manage a team and oversee performance, quality, safety, and cost-efficiency. Key Responsibilities: Oversee contract performance and ensure Key Performance Indicators (KPIs) are met Manage resources effectively to meet operational and contractual obligations Ensure all works are delivered on time, on spec, and to the highest standards Promote a culture of safety and compliance across all operations Lead and develop a team of Supervisors, Admins, and Resident Liaison Officers Support mentoring and staff development across your team Requirements: Solid knowledge of building maintenance and repairs Trade background is highly desirable General Health & Safety awareness - IOSH, CSCS, Scaffold Management, SMSTS Full UK driving licence (clean) Ability to pass a DBS check If you feel this role is for you - please apply directly or call (phone number removed).

Home Ownership Officer Location: South London Salary: 25.00-30.00 per hour Duration: 6 months interim Greenacre are pleased to be supporting a social housing organisation, based in South London, with their recruitment of a Home Ownership Officer. The Home Ownership Officer will be directly responsible for the management of all shared ownership and leasehold schemes, from the development stage to handover through to ongoing management and for mixed tenure schemes which also include London Living Rent, Affordable rent and social rent. What will you do in the role? To be the main point of contact and responsible for the delivery of effective housing management services to shared owners and leaseholders, in liaison with internal departments, external agencies partners and contractors To be responsible for income recovery for homeowners, shared owners, and leaseholders as well as London Living Rent, Affordable rent and social rent residents within given patch Working with the operational managers to develop and review homeownership policies and procedures and providing support and guidance on these areas to other members of the operational teams. To provide excellent customer service and ensure high levels of homeownership satisfaction. Who would excel in this role? Experience of dealing with Section 20 notices, sale enquiries, land registry queries, landlord consent applications, alteration requests and other legal queries. Experience of income recovery and management of rent arrears across different client groups. Understanding of the procedures around service charges for leaseholders and shared owners and how to manage non-payment of these. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.