83 jobs found

Contracts Manager Based in Cannock 68K + Car Allowance or Company Car + Benefits We are working with a leading Social Housing contractor to recruit a proactive Contracts Manager to deliver Planned Works to tenanted Social Housing properties in Cannock. All projects are part of long term partnerships with Local Authorities and Housing Association clients, including internal and external refurbishment schemes, kitchens / bathrooms, window & door replacements, roofing renewals, cladding, EWI & M&E. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude, or Project Manager/ Senior Site Manager looking to step up. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Key skills/ requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract Customer liaison skills Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 68,000 + Car/Allowance + Benefits. Please apply online now or call Mia on (phone number removed).

Role Purpose Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements. Responsibilities Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary. Be proactive in making early personal contact with leaseholders to establish the reason for non- payment. Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments. Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services. Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders. et up and monitor Direct Debit instructions and process any cheques received appropriately. Investigate and process: - payment transfer requests, refunds for the movement of credit balances and missing or misallocated payments in accordance with policies and procedures. Requirements Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes. Knowledge of Law of Property Act 1925 Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal. Commonhold & Leasehold Reform Act 2002 Landlord and Tenant Act 1985 Knowledge of Landlord & Tenant Law and the legal processes for managing properties held on long leases Contract Inital 6 month ongoing contract with the opportunity to extend Monday to Friday 9am to 5pm PAYE via Umbrella This position offers hybrid working, requiring at least 2-3 days in the office each week. If you are interested in this position AND meet the requirements, APPLY NOW!

About us A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. About this role Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that. Job Purpose Proactive Seeks out opportunities to improve customer service in every interaction Conscientious Persists with challenging issues to get things done Collaborative Works to support both internal and external stakeholders to ensure positive outcomes Transparent Is the eyes and ears of RGE and our customers Main duties and responsibilities As an RLO within the Customer Care team you will: Arranging and booking appointments/visits to properties Correspondence regarding access and resident concerns including home visits. Calling through booked appointments to confirm Build strong relationships with residents Coordinate between residents and office Attend meetings & presentations for residents where required Ensure information on vulnerable residents or those posing a risk is communicated in line with policy Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office Maintain effective communication channels with residents and office staff Work with SMT and the Contracts team to drive forward the company s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture Experience & Skills Demonstrable previous experience working within Social Housing/Council Residential property management A calm, confident and adaptable communicator both in person, in writing and on the phone Strong face to face customer service experience Ability to engage effectively with diverse communities Equally happy working independently or as part of a team Highly proactive with a track Excellent time management and organisational skills Ability to handle a busy workload, under pressure and to strict deadlines Good general IT skills A full UK driving licence Salary & Benefits Competitive salary relative to experience (PAYE) 23 days holiday per year, rising to 25 days after two years of employment Buy and sell holiday scheme Access to a pension scheme Time and a half rate for evening and Saturday working hours Flexible working approach upon agreement Amazing in-house training programme. E- learning platforms available. Development review and progression opportunities. Employee wellbeing programme Casual dress, company social events, on-site parking

Resident Liaison Officer Covering areas in and around Swindon 31-33k plus 4k car allowance permanent role must have own vehicle and 1 year exp as RLO As this is a brand new contract, new team etc we need someone experienced as RLO already Ideally planned works but open Must be comfortable with travel as this is looking after circa 1400 properties Net Zero works so if someone has experience of this that would be great (not a necessity however) Job Title: Resident Liaison Officer Location: Swindon Salary: 31,000- 33,000 per annum + 4k Car Allowance Sector: Social Housing Resident Liaison Officer About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in SWINDON . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE SEND ALL CVS DIRECTLY

Site Manager - Planned retrofit works 55k + Benefits Peterborough based We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!

Job Title: Housing Officer (Part-time) Location: Harlow Salary: £18,062 - £18,969 per annum Job type: Part Time, permanent Job description Working hours: 18.75 hours per week (banking 15 minutes towards the shut down between Christmas and New Year) Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment? Harlow Housing Service is moving forward and as a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch. You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as: Breaches of tenancy conditions Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties Consultation and liaison for Improvement programmes Managing our estates through regular inspection and co-ordinating responses and actions Dealing with resident requests for alterations in their home The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. With clear understanding of current Housing Legislation as well as experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required. You will possess good communication skills, administration and IT skills, demonstrating an ability to work within a busy and demanding environment. With experience of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a car or other satisfactory means of transport is required for this post. For an informal discussion about this role please contact Emmanuel Nortey, Estates and Tenancy Team Leader Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities. Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Trainee Housing Officer, Sheltered Housing Officer, Housing Officer (Council), Supported Housing Officer, Neighbourhood Housing Officer, Private Sector Housing Officer, Assistant Housing Officer, Housing Policy Officer, Housing Benefit Officer, Tenancy Support Officer will also be considered for this role.

If you have experience as a Resident Liaison Officer within the construction, property or social housing sectors this role could be ideal. You must possess excellent admin and customer services skills and be extremely organised. For this role you will need to be a car driver.

Good Afternoon, I am currently representing Newham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Liaison Team Leader this role will be: Min 3 days in office E16 2QU The right candidate will: To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment. To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team. To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met. To work towards delivering a top performance culture, where the customer voice is central. Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning. To take responsibility for managing first line escalation customer enquiries including some formal complaints. We require the following: Knowledge of relevant Housing Law and experience of practical application of legislation and good practice. Experience of managing dispersed teams successfully against a range of key performance indicators. Knowledge of multiple housing tenures, including, leaseholder, temporary housing, secure, fixed term and introductory tenancies. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,

Are you an experienced RLO based in London looking for their next long term freelance contract? We are working with a specialist contractor to find an Resident Liaison officer to work as part of a team that will deliver a relcad/refurb project for the next 12 months. Duties: Act as the primary point of contact for residents, addressing their concerns and queries promptly and effectively. Proactively communicate project updates, planned works, and potential disruptions to residents. Organise and attend regular resident meetings, providing updates and opportunities for feedback. Resolve complaints and disputes fairly and efficiently, seeking to find amicable solutions. Maintain accurate records of resident interactions, concerns, and resolutions. Work closely with the project team to identify and mitigate potential sources of disruption to residents. Promote positive relationships between the project and the local community. Contribute to community engagement activities to build trust and understanding. Requirements: Proven experience in a resident liaison or similar customer-facing role, ideally within the construction industry. Excellent communication and interpersonal skills with the ability to build rapport and trust. Strong problem-solving and conflict-resolution skills. Excellent organisational and administrative skills, with the ability to maintain accurate records. A proactive and positive approach to community engagement. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Resident Liaison Officer / Customer Support Representative 26-30k + company car and fuel card or a car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Kent during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, which may take place at head office or a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as an RLO is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

G4S are looking for a Security Receptionist to work at a busy dockyard with a high standard of security in Rosyth, Dunfermline where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security. We are looking for security personnel who who are passionate about creating a safe and secure environment and demonstrate honesty and integrity all whilst delivering customer service to the highest level. Your Time at Work Position: Security Officer Location: Rosyth, Dunfermline Pay Rate: £12.21 per hour Hours: Average 41 hours per week Shifts: Day shifts only - Monday - Thursday 8am to 5pm and Friday 8am to 1pm SIA license preferred. Your duties will include: - Clear understanding of delivering high class reception service - Excellent communicator and good listener - Greeting staff and visitors and ensuring they adhere to the required security protocols - Access control and signing visitors in and out of site - Well organised and conscientious - Ability to work alone and as part of a team - Excellent telephone manner and face to face client liaison skills - Basic level of competence of Microsoft Packages inc: Outlook/Word/Excel - Willingness to train and learn new tasks as required by the business in order to meet Client and role specific requirements Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G37) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

MMP Consultancy are looking to recruit a Resident Liaison Officer in Merton. This will be on a temporary ongoing role. Pay Rate: 25.38 Per Hour Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer or Coordinator Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

My client who is a large social housing contractor has now a position for a tenant liaison officer within the Swadlincote area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel) Access to a vehicle and full UK Driving licence

Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week Salary: £32,513 £36,125 per annum We have an exciting opportunity for a customer-focused professional to bring their skills and experience to our dedicated team. In this role, you ll take responsibility for a neighbourhood patch, acting as the main point of contact for residents on tenancy matters. You ll address issues such as antisocial behaviour, tenancy breaches, and complex customer concerns, working closely with colleagues and partner agencies to safeguard residents and build safe, well-managed communities. From preparing and serving legal notices to attending court, you ll take a proactive approach to resolving problems and delivering support. You ll also manage tenancy sign-ups, changes, and successions, identify ways to improve local estates, and keep your knowledge of housing legislation up to date to ensure compliance and best practice. We re looking for someone with - Experience of working in a customer service or customer-facing role. - Excellent verbal and written communication skills, with the ability to build positive relationships. - The ability to work independently and as part of a team. - Good IT skills. - GCSE Grade C/Level 4 or equivalent in English and Maths. - A full driving licence and access to a car for travel between sites. You will also be required to have an enhanced criminal record (DBS) check, which we will pay for. We re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including - 27 days holiday per year plus bank holiday (pro rata for part time colleagues). - Buy and sell holiday scheme. - Cross organisational bonus scheme. - Up to 12% pension contribution. - Life assurance cover. - Funded health cash plan or subsidised private medical insurance. - Discount vouchers. - Enhanced family leave. - Range of special leave. The closing date for this vacancy is 23rd May 2025. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job. Other organisations may call this role Tenancy and Community Officer, Housing and Neighbourhood Services Advisor, Resident Liaison and Support Officer, Tenancy Management Specialist, Community Housing Officer, Neighbourhood Services Co-ordinator, Housing Engagement and Support Officer, Tenancy Support and Enforcement Officer, Community Relations and Housing Advisor, or Estate Services and Tenancy Officer. All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30. So, if you re ready to take the next step in your housing career and join us as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Title: Customer Liaison Officer Location: Birmingham Contract: Temp to Perm Pay Rate: £17 £18 per hour About the Role We are currently seeking a proactive and customer-focused Customer Liaison Officer to join our team on a contract based in Birmingham. As a key point of contact between residents and the site team, you ll play a vital role in ensuring clear communication, resolving concerns, and maintaining high levels of customer satisfaction throughout project works. You Bring: Experience in a customer-facing role, ideally within housing, construction, or facilities environments Strong communication and interpersonal skills The ability to manage queries and complaints professionally and efficiently A proactive and empathetic approach to customer service Organisational skills and attention to detail They Offer: Competitive hourly rate of £17 £18 The opportunity to join a supportive and professional team A role that makes a genuine difference in customer experience and community engagement How to Apply Are you a confident and compassionate communicator looking for a rewarding role in customer service? We d love to hear from you! Apply below. Not what you re looking for? Call Alex Markham-Randall on (phone number removed) for more opportunities.

Job Title: Housing Liaison Team Leader Location: East London Contract Details: Temporary, HYBRID Salary: 23.61 - 30.69 per hour About Our Client: Our client is a forward-thinking London Borough Council dedicated to improving the lives of residents by fostering community engagement and providing exceptional housing services. Benefits & Perks: Competitive hourly rate Opportunities for professional development Supportive team environment Commitment to equality and diversity Flexible working hours Responsibilities: Supervise and motivate a team of Housing Liaison Officers and Resident Service Officers. Manage workloads to ensure high performance and excellent customer service. Oversee multi-tenure and leasehold properties, prioritising the needs of residents and stakeholders. Handle first-line customer enquiries and formal complaints efficiently. Foster community engagement initiatives for a peaceful living environment. Essential (Knowledge, skills, qualifications, experience): Proven experience in managing high-performing teams. Strong knowledge of Housing Law and practical application of related legislation. Expertise in tenancy and leasehold breach management. Excellent communication and interpersonal skills. Relevant degree or at least 3 years of housing services experience. Desirable (Knowledge, skills, qualifications, experience): Experience in a large, complex organisation. Familiarity with multiple housing tenures and current housing issues. Ability to use technology for service delivery and communication. Technologies: Proficiency in digital platforms for resident engagement and service provision. How to apply: If you are passionate about making a difference in the community and possess the skills and experience outlined above, we would love to hear from you! Please submit your CV along with a cover letter detailing your relevant experience and why you would be an excellent fit for this role. Join us in delivering exceptional housing services and helping residents thrive! We are excited to welcome the right candidate to our vibrant team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Resident Liaison Officer - Housing Alton, Hampshire 11 month contract Monday - Friday 30,000 to 35,000 per annum Must have Driving Licence and Social Housing Experience Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team. Description of the Role: To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction. . Key Responsibilities - Resident Liaison Officer - Housing: Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a resident handbook detailing the full RLO and project process. Assessing where high risk / vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to. Carry out a property condition survey, floor protection and appliance survey with photographs with the resident before works start in the home. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly. Work with site staff to implement effective practices. Assist with the smooth running of the project tracker. Develop effective working relationships with client representatives (i.e. the housing department) to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed with regard to the programme, delays and planning of works. This supports in maintaining positive relationships and reputation with the client for future schemes and bids. Create and maintain files (both paper and electronic) for each resident / job maintaining discretion at all times due to the sensitive nature of the data. Continuously liaise with site management staff and sub-contractors to enable the flow of information between all parties ensuring timely project delivery and high standards of work. Support site managers in running the project smoothly ensuring resident needs are met. Support RLO Manager and Senior RLO with new RLOs to the team, providing support integrating into the company standards, allowing another new RLO's to 'shadow' you. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Social Value Team where necessary.

Tenant Liaison Officer (TLO) Industry: Social Housing Contract Type: Freelance Location: Birmingham Summary: A Temporary Tenant Liaison Officer is required for a period of 8 weeks to work with a main contractor on a project for Birmingham City Council. The role involves working on occupied council properties, focusing on the replacement of windows and doors. You will be responsible for liaising with tenants and residents, keeping them informed of all housing and planned maintenance works. Duties include booking installations, preparing tenants for upcoming work by advising them on the scope, timescales, contractor details, and potential disturbances. The role also involves general office tasks, such as compiling and sending information to various audiences, maintaining accurate records, and acting as the first point of contact for tenant issues related to property works. Immediate start is required, and the position will cover areas in North, East, and West Birmingham. You must own a vehicle to travel to sites. Skills: Previous experience working on occupied council properties Proven communication skills, both written and oral Ability to handle conflict tactfully and empathetically Basic knowledge of construction industry practices and procedures IT literacy, with experience in Word and Excel Ability to analyse and interpret data Strong organisational skills Ability to work independently and manage lone working Customer service and liaison experience Ability to maintain accurate records Software/Tools: Microsoft Word Microsoft Excel Certifications & Standards: GCSE English and Mathematics (or equivalent)

Resident Liaison Officer / Customer support representative Properties across West Sussex / Surrey Up to £26k + company car and fuel card Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking an entry level Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Surrey during construction projects. This role offers a mix of both on-site and office-based work, which will take place at a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work planned maintenance schemes to tenanted Social Housing properties in Halifax, which consist of energy efficiency upgrades and decarbonisation work. Please note, once the initial scheme you are working on has ended, you will be moving to a scheme in Leeds. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along as a van is provided as well as the basic salary. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.