Contracts Manager Measured Term Contracts £65,000 £75,000 + £7,000 Travel Allowance + Package Wiltshire, Swindon, Winchester, Southampton & Surrounding Areas The Company Our client is a long-established, fast-growing main contractor with a national presence and a reputation for delivering complex social housing and planned maintenance projects at scale. Known for their structured processes, quality-led approach, and strong client relationships, they ve become a trusted delivery partner on high-volume, multi-year measured term contracts. Due to continued success and contract awards, they re now seeking an experienced Contracts Manager to take ownership of several key measured term contracts across the West of England. These are fast-paced, high-volume programmes requiring sharp operational leadership and the ability to run multiple frameworks efficiently. The Role As Contracts Manager: You will oversee 4+ live measured term contracts, managing 10+ direct reports across a spread of sites. These contracts involve reactive repairs, planned upgrades, and cyclical works within occupied housing stock so communication, coordination, and consistency are key. This role is ideal for someone used to juggling multiple projects, comfortable with operational KPIs, and who thrives in a high-volume environment with tight client SLAs. You'll be supported by a strong commercial and operational team, and will report directly into a divisional operations lead. Key Responsibilities for the Contracts Manager: Lead and manage multiple measured term contracts across the region Oversee direct teams and subcontractors to ensure programme and quality targets are met Monitor and report on progress, risks, costs, and KPIs across contracts Ensure compliance with health & safety, regulatory and company standards Build and maintain strong relationships with local authority and housing association clients Support the commercial team on valuations, variations, and financial tracking Drive continuous improvement across delivery teams and client satisfaction What We re Looking For: Proven experience managing multiple measured term or social housing contracts Excellent team leadership with experience managing direct reports across multiple sites Strong client liaison and stakeholder management skills Deep understanding of operational delivery, programme control, and resident liaison Able to work across Wiltshire, Swindon, Southampton, Winchester and nearby areas Requirements for the Contracts Manager: 5+ years experience in a Contracts/Project Manager role Social housing / planned works / measured term experience essential SMSTS, First Aid, CSCS (Black or White) NVQ Level 6/7 in Construction Management (or equivalent) Full UK driving licence What s On Offer: £65,000 £75,000 base salary £7,000 travel allowance Pension, holiday, and additional benefits A stable, long-term pipeline of work and progression into senior operational roles Apply Now Suppose you re a proven Contracts Manager with a strong track record in social housing, measured term contracts, and high-volume delivery. In that case, this is your opportunity to join a business that values structure, performance, and people.
Jun 24, 2025
Full time
Contracts Manager Measured Term Contracts £65,000 £75,000 + £7,000 Travel Allowance + Package Wiltshire, Swindon, Winchester, Southampton & Surrounding Areas The Company Our client is a long-established, fast-growing main contractor with a national presence and a reputation for delivering complex social housing and planned maintenance projects at scale. Known for their structured processes, quality-led approach, and strong client relationships, they ve become a trusted delivery partner on high-volume, multi-year measured term contracts. Due to continued success and contract awards, they re now seeking an experienced Contracts Manager to take ownership of several key measured term contracts across the West of England. These are fast-paced, high-volume programmes requiring sharp operational leadership and the ability to run multiple frameworks efficiently. The Role As Contracts Manager: You will oversee 4+ live measured term contracts, managing 10+ direct reports across a spread of sites. These contracts involve reactive repairs, planned upgrades, and cyclical works within occupied housing stock so communication, coordination, and consistency are key. This role is ideal for someone used to juggling multiple projects, comfortable with operational KPIs, and who thrives in a high-volume environment with tight client SLAs. You'll be supported by a strong commercial and operational team, and will report directly into a divisional operations lead. Key Responsibilities for the Contracts Manager: Lead and manage multiple measured term contracts across the region Oversee direct teams and subcontractors to ensure programme and quality targets are met Monitor and report on progress, risks, costs, and KPIs across contracts Ensure compliance with health & safety, regulatory and company standards Build and maintain strong relationships with local authority and housing association clients Support the commercial team on valuations, variations, and financial tracking Drive continuous improvement across delivery teams and client satisfaction What We re Looking For: Proven experience managing multiple measured term or social housing contracts Excellent team leadership with experience managing direct reports across multiple sites Strong client liaison and stakeholder management skills Deep understanding of operational delivery, programme control, and resident liaison Able to work across Wiltshire, Swindon, Southampton, Winchester and nearby areas Requirements for the Contracts Manager: 5+ years experience in a Contracts/Project Manager role Social housing / planned works / measured term experience essential SMSTS, First Aid, CSCS (Black or White) NVQ Level 6/7 in Construction Management (or equivalent) Full UK driving licence What s On Offer: £65,000 £75,000 base salary £7,000 travel allowance Pension, holiday, and additional benefits A stable, long-term pipeline of work and progression into senior operational roles Apply Now Suppose you re a proven Contracts Manager with a strong track record in social housing, measured term contracts, and high-volume delivery. In that case, this is your opportunity to join a business that values structure, performance, and people.
Resident Liaison Officer Devon Start ASAP Salary 30k + van and fuel card The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the South Devon area. This role covers, Exeter, Plymouth and could spread into Cornwall on occasions. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Van & fuel card Holiday pay and pension Please apply or Kirsty Rutlidge at Build Recruitment for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jun 24, 2025
Full time
Resident Liaison Officer Devon Start ASAP Salary 30k + van and fuel card The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the South Devon area. This role covers, Exeter, Plymouth and could spread into Cornwall on occasions. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Van & fuel card Holiday pay and pension Please apply or Kirsty Rutlidge at Build Recruitment for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Title: Contracts Manager Fire Risk Compliance Location of Works: Nottingham, office based 3 days a week. (with occasional travel to other MET offices across the Midlands and London. The Company: 4way Recruitment is proud to be partnering with a leading fire safety and compliance service provider to recruit an experienced External Contracts Manager to lead the reduction of overdue Fire Risk Assessment (FRA) actions within the social housing sector. This critical role combines technical expertise in Active and Passive Fire Protection with strong project management and client liaison skills to deliver safety and compliance excellence. As a Contracts Manager your package could look like: £60,000 basic Hybrid working Bonus Scheme linked to KPI s 23 days holiday, rising to 25 Company Car As a Contracts Manager your main responsibilities will be: Manage overdue and imminent FRA actions using platforms like RiskBase and RiskHub Collaborate with Fire Safety Teams, surveyors, and departmental heads to prioritise and schedule actions Identify and resolve technical and process bottlenecks to improve compliance workflows Own project timelines, track KPIs, and report progress regularly Act as the primary client contact ensuring seamless communication and coordination Lead and align cross-functional teams including schedulers, RLOs, engineers, and operations staff Provide weekly/monthly/quarterly KPI and conversion reports, plus strategic compliance updates Travel regularly between Nottingham HQ, Midlands, London, and other client offices As a Contracts Manager your knowledge and experience will be: Proven experience managing FRA compliance in Active and Passive Fire Protection within social housing Practical knowledge of fire doors, compartmentation, fire alarms, and emergency lighting Experience with FRA software such as RiskBase or RiskHub Familiarity with UK fire safety legislation and standards (BS 476, BS EN 1634, Building Regulations) Understanding of Framework Contracts, Schedule of Rates, and FRA action reduction plans Relevant qualifications (NVQ Level 2 Passive Fire Protection, FIRAS, ASFP, BM TRADA) highly desirable Full UK driving licence and DBS check If you are local to the area and hold the relevant experience, then please apply now. If your application is successful, a 4way member will be in touch. Key Words: External Contracts Manager Fire Risk Compliance Social Housing FRA Passive & Active Fire Protection Nottingham Project Management FRA Software (RiskBase, RiskHub) Fire Safety NVQ Level 2 FIRAS ASFP BM TRADA Client Liaison Framework Contracts Schedule of Rates Fire Doors Compartmentation
Jun 24, 2025
Full time
Title: Contracts Manager Fire Risk Compliance Location of Works: Nottingham, office based 3 days a week. (with occasional travel to other MET offices across the Midlands and London. The Company: 4way Recruitment is proud to be partnering with a leading fire safety and compliance service provider to recruit an experienced External Contracts Manager to lead the reduction of overdue Fire Risk Assessment (FRA) actions within the social housing sector. This critical role combines technical expertise in Active and Passive Fire Protection with strong project management and client liaison skills to deliver safety and compliance excellence. As a Contracts Manager your package could look like: £60,000 basic Hybrid working Bonus Scheme linked to KPI s 23 days holiday, rising to 25 Company Car As a Contracts Manager your main responsibilities will be: Manage overdue and imminent FRA actions using platforms like RiskBase and RiskHub Collaborate with Fire Safety Teams, surveyors, and departmental heads to prioritise and schedule actions Identify and resolve technical and process bottlenecks to improve compliance workflows Own project timelines, track KPIs, and report progress regularly Act as the primary client contact ensuring seamless communication and coordination Lead and align cross-functional teams including schedulers, RLOs, engineers, and operations staff Provide weekly/monthly/quarterly KPI and conversion reports, plus strategic compliance updates Travel regularly between Nottingham HQ, Midlands, London, and other client offices As a Contracts Manager your knowledge and experience will be: Proven experience managing FRA compliance in Active and Passive Fire Protection within social housing Practical knowledge of fire doors, compartmentation, fire alarms, and emergency lighting Experience with FRA software such as RiskBase or RiskHub Familiarity with UK fire safety legislation and standards (BS 476, BS EN 1634, Building Regulations) Understanding of Framework Contracts, Schedule of Rates, and FRA action reduction plans Relevant qualifications (NVQ Level 2 Passive Fire Protection, FIRAS, ASFP, BM TRADA) highly desirable Full UK driving licence and DBS check If you are local to the area and hold the relevant experience, then please apply now. If your application is successful, a 4way member will be in touch. Key Words: External Contracts Manager Fire Risk Compliance Social Housing FRA Passive & Active Fire Protection Nottingham Project Management FRA Software (RiskBase, RiskHub) Fire Safety NVQ Level 2 FIRAS ASFP BM TRADA Client Liaison Framework Contracts Schedule of Rates Fire Doors Compartmentation
Job Title: Compliance Coordinator Location: Slough Salary: £26-30k dependant on experience Contract Type: Full-time / Permanent Mon-Fri 8-5 We're scurrently recruiting a Compliance Coordinator to play a vital role in managing and coordinating statutory compliance activities on behalf of our client working in the construction and social housing refurbishment sector About the Role As a Compliance Coordinator, you will be the go to for ensuring statutory obligations across key areas such as Gas Safety, Water Hygiene (including Legionella) , and other critical compliance regimes. Acting as the central liaison between sub-contractors, internal teams, and clients, you'll ensure all services are scheduled, delivered, and documented within regulatory timeframes. Key Responsibilities Schedule and manage statutory compliance services, ensuring anniversary dates are met Raise and issue orders to specialist sub-contractors Coordinate and confirm appointment dates; prepare and send appointment letters as required Track and follow up with contractors to ensure timely attendance and completion of services Review documentation and initiate remediation works when necessary Liaise with Compliance Manager and Commercial team for approvals and issue remedial work orders Upload and maintain records on SharePoint, compliance platforms, and client systems Monitor deadlines and raise early warnings for non-compliance risks Support reporting by gathering and consolidating monthly compliance data Collaborate with internal teams (Planned Works, Voids, Repairs) to ensure accurate compliance data entry into CARDO and client platforms Knowledge & Experience Proven experience in compliance coordination or administration Background in social housing or property management preferred Understanding of statutory requirements in residential property compliance Key Skills Strong analytical and problem-solving capabilities Exceptional organizational and document management skills Proficiency in compliance systems and Microsoft Office tool Clear and professional communication-both written and verbal Ability to work independently and collaboratively in a cross-functional environment Personal Attributes Highly detail-oriented and accountable Proactive and responsive-anticipates issues before they arise Comfortable managing multiple service lines and documentation flows Works respectfully and productively with diverse internal and external teams How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jun 20, 2025
Full time
Job Title: Compliance Coordinator Location: Slough Salary: £26-30k dependant on experience Contract Type: Full-time / Permanent Mon-Fri 8-5 We're scurrently recruiting a Compliance Coordinator to play a vital role in managing and coordinating statutory compliance activities on behalf of our client working in the construction and social housing refurbishment sector About the Role As a Compliance Coordinator, you will be the go to for ensuring statutory obligations across key areas such as Gas Safety, Water Hygiene (including Legionella) , and other critical compliance regimes. Acting as the central liaison between sub-contractors, internal teams, and clients, you'll ensure all services are scheduled, delivered, and documented within regulatory timeframes. Key Responsibilities Schedule and manage statutory compliance services, ensuring anniversary dates are met Raise and issue orders to specialist sub-contractors Coordinate and confirm appointment dates; prepare and send appointment letters as required Track and follow up with contractors to ensure timely attendance and completion of services Review documentation and initiate remediation works when necessary Liaise with Compliance Manager and Commercial team for approvals and issue remedial work orders Upload and maintain records on SharePoint, compliance platforms, and client systems Monitor deadlines and raise early warnings for non-compliance risks Support reporting by gathering and consolidating monthly compliance data Collaborate with internal teams (Planned Works, Voids, Repairs) to ensure accurate compliance data entry into CARDO and client platforms Knowledge & Experience Proven experience in compliance coordination or administration Background in social housing or property management preferred Understanding of statutory requirements in residential property compliance Key Skills Strong analytical and problem-solving capabilities Exceptional organizational and document management skills Proficiency in compliance systems and Microsoft Office tool Clear and professional communication-both written and verbal Ability to work independently and collaboratively in a cross-functional environment Personal Attributes Highly detail-oriented and accountable Proactive and responsive-anticipates issues before they arise Comfortable managing multiple service lines and documentation flows Works respectfully and productively with diverse internal and external teams How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Site Manager - Planned works (Kitchen and Bathroom refurbs) 45k-50k + Benefits Full-time, permanent position Based in Tower Hamlets We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an kitchen and bathroom refurbishment project for Social Housing in Tower Hamlets. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance or company van + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Jun 19, 2025
Full time
Site Manager - Planned works (Kitchen and Bathroom refurbs) 45k-50k + Benefits Full-time, permanent position Based in Tower Hamlets We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an kitchen and bathroom refurbishment project for Social Housing in Tower Hamlets. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance or company van + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Site Manager - NEC Contract Near Bude Circa 6 months work RGB are delighted to be supporting a progressive Main contracting business with a significant portfolio of live and forthcoming projects across the south west region. They have a vast and varied project capability working on a range of public sector and private schemes and developments. To join them and push an existing project through to completion, they require an experienced Site Manager fluent in NEC works for a housing scheme they are delivering for a social landlord which is currently in the internal finishing stages. You'd be overseeing the supply chain, ensuring their work is co-ordinated, meets the necessary Quality standards and is delivered within the nominated timeframe, you'll liaise with the client and their consultants, the senior management team and have an overriding responsibility for everyone's safety. SMSTS, First aid at work, CSCS and boundless enthusiasm to deliver a quality project to programme will be required for this imminent start contract! You should also have previous, relevant NEC Contract experience, sound liaison/communication skills and excellent H & S knowledge. If this could be of interest please forward your CV across today!
Jun 19, 2025
Seasonal
Site Manager - NEC Contract Near Bude Circa 6 months work RGB are delighted to be supporting a progressive Main contracting business with a significant portfolio of live and forthcoming projects across the south west region. They have a vast and varied project capability working on a range of public sector and private schemes and developments. To join them and push an existing project through to completion, they require an experienced Site Manager fluent in NEC works for a housing scheme they are delivering for a social landlord which is currently in the internal finishing stages. You'd be overseeing the supply chain, ensuring their work is co-ordinated, meets the necessary Quality standards and is delivered within the nominated timeframe, you'll liaise with the client and their consultants, the senior management team and have an overriding responsibility for everyone's safety. SMSTS, First aid at work, CSCS and boundless enthusiasm to deliver a quality project to programme will be required for this imminent start contract! You should also have previous, relevant NEC Contract experience, sound liaison/communication skills and excellent H & S knowledge. If this could be of interest please forward your CV across today!
Randstad Construction & Property
Littleport, Cambridgeshire
Resident Liaison Officer - Social Housing Decarbonisation Fund (SHDF) Location: Ely & Surrounding Cambridgeshire Areas (CB7 4JL) Salary: 30,000 + 4,000 Car Allowance Contract: 12-Month Fixed-Term (with potential for permanent) Are you an experienced Resident Liaison Officer (RLO) with a passion for customer service? We're launching a brand-new contract focused on Social Housing Decarbonisation Fund (SHDF) works in Ely and surrounding Cambridgeshire, and we need your expertise! As our RLO, you'll be the primary point of contact for residents during planned energy-saving works like windows, doors, EWI, insulation, and roofing. Your vital role will be to support the Project Manager by prioritizing residents' needs, addressing concerns, and fostering a safe, secure, and positive living environment. You'll work closely with site staff, ensuring clear, proactive communication and meticulous planning to minimize disruptions, build trust, and deliver a seamless, customer-centric experience. Key Responsibilities: Attend regular meetings with client representatives and tenants to ensure top-tier customer service. Maintain a consistent approach to customer care across the contract. Manage and escalate tenant complaints effectively. Keep the on-site database updated with ongoing works. What We're Looking For: Proven experience as a Resident Liaison Officer , ideally within a social housing background . A strong, customer-focused approach with excellent communication skills. Full, clean driving license and own vehicle (essential for site and office travel). Flexibility to work Monday to Friday, 8 am - 5:30 pm (with a 1-hour lunch break). If you're ready to make a significant impact on residents' lives and contribute to vital energy-saving projects, we encourage you to apply! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 19, 2025
Contract
Resident Liaison Officer - Social Housing Decarbonisation Fund (SHDF) Location: Ely & Surrounding Cambridgeshire Areas (CB7 4JL) Salary: 30,000 + 4,000 Car Allowance Contract: 12-Month Fixed-Term (with potential for permanent) Are you an experienced Resident Liaison Officer (RLO) with a passion for customer service? We're launching a brand-new contract focused on Social Housing Decarbonisation Fund (SHDF) works in Ely and surrounding Cambridgeshire, and we need your expertise! As our RLO, you'll be the primary point of contact for residents during planned energy-saving works like windows, doors, EWI, insulation, and roofing. Your vital role will be to support the Project Manager by prioritizing residents' needs, addressing concerns, and fostering a safe, secure, and positive living environment. You'll work closely with site staff, ensuring clear, proactive communication and meticulous planning to minimize disruptions, build trust, and deliver a seamless, customer-centric experience. Key Responsibilities: Attend regular meetings with client representatives and tenants to ensure top-tier customer service. Maintain a consistent approach to customer care across the contract. Manage and escalate tenant complaints effectively. Keep the on-site database updated with ongoing works. What We're Looking For: Proven experience as a Resident Liaison Officer , ideally within a social housing background . A strong, customer-focused approach with excellent communication skills. Full, clean driving license and own vehicle (essential for site and office travel). Flexibility to work Monday to Friday, 8 am - 5:30 pm (with a 1-hour lunch break). If you're ready to make a significant impact on residents' lives and contribute to vital energy-saving projects, we encourage you to apply! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access arrangements and resident preferences Provide feedback to project managers on recurring issues or risks arising from engagement Key Requirements Experience in a resident-facing or customer service role within a housing, property or construction environment Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences Strong organisational skills, able to manage appointments and site visits across multiple projects Ability to work both independently and collaboratively within a wider project team Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential Experience of working within local authority or social housing settings is an advantage How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 18, 2025
Contract
We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access arrangements and resident preferences Provide feedback to project managers on recurring issues or risks arising from engagement Key Requirements Experience in a resident-facing or customer service role within a housing, property or construction environment Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences Strong organisational skills, able to manage appointments and site visits across multiple projects Ability to work both independently and collaboratively within a wider project team Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential Experience of working within local authority or social housing settings is an advantage How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Compliance Manager - Property Services Ltd Slough / Hyrbrid Full-Time Permanent Car Allowance Competitive Salary We are recruiting for a leading Property Services contractor to recruit an experienced Compliance Manager to lead and deliver compliance excellence across our maintenance, repair, and capital work programmes. This is your opportunity to shape safe, high-quality services in the social housing and property sectors. What You'll Do: Lead compliance activities across domestic and commercial gas, heating, water hygiene, fire safety, asbestos, and more Supervise and coordinate projects, inspections, and audits, ensuring full legal and regulatory adherence Act as the key liaison with clients, contractors, and residents-delivering a trusted, expert presence Champion safety, drive KPI performance, and oversee system/policy improvements Represent at client and community meetings, including occasional out-of-hours events What We're Looking For: Minimum 5 years' management experience in compliance across housing, gas, or building services Strong technical understanding of GSIUR, HASAWA, CDM, Building Regs, and ISO standards Qualifications in SMSTS/SSSTS, ACS Gas (Domestic/Commercial), and Asbestos Surveying (desirable) Skilled in ICT systems, data reporting, project governance, and stakeholder engagement A customer-focused, values-driven professional who leads by example Why Join? Be part of a people-first, purpose-led organisation that values integrity, community, and innovation Enjoy a collaborative culture and flexible working arrangements Make a real difference in the lives of residents through safe, compliant service delivery Apply today or contact David Widdison on (phone number removed) for more information.
Jun 16, 2025
Full time
Compliance Manager - Property Services Ltd Slough / Hyrbrid Full-Time Permanent Car Allowance Competitive Salary We are recruiting for a leading Property Services contractor to recruit an experienced Compliance Manager to lead and deliver compliance excellence across our maintenance, repair, and capital work programmes. This is your opportunity to shape safe, high-quality services in the social housing and property sectors. What You'll Do: Lead compliance activities across domestic and commercial gas, heating, water hygiene, fire safety, asbestos, and more Supervise and coordinate projects, inspections, and audits, ensuring full legal and regulatory adherence Act as the key liaison with clients, contractors, and residents-delivering a trusted, expert presence Champion safety, drive KPI performance, and oversee system/policy improvements Represent at client and community meetings, including occasional out-of-hours events What We're Looking For: Minimum 5 years' management experience in compliance across housing, gas, or building services Strong technical understanding of GSIUR, HASAWA, CDM, Building Regs, and ISO standards Qualifications in SMSTS/SSSTS, ACS Gas (Domestic/Commercial), and Asbestos Surveying (desirable) Skilled in ICT systems, data reporting, project governance, and stakeholder engagement A customer-focused, values-driven professional who leads by example Why Join? Be part of a people-first, purpose-led organisation that values integrity, community, and innovation Enjoy a collaborative culture and flexible working arrangements Make a real difference in the lives of residents through safe, compliant service delivery Apply today or contact David Widdison on (phone number removed) for more information.
The Client A successful regional main contractor with a strong track record across Lancashire, is now seeking an experienced contracts manager to join the team. Working on a wide range of projects, schemes are typically between 500k - 8m and include education, healthcare, public buildings, frameworks and social housing. Working from offices in Lancashire, they are able to self-deliver several packages and, due to their wide-ranging client base and ongoing frameworks, they are continuing to pick up new work in a challenging market. Due to increased workload, they now seek an additional contracts manager to join the existing team of 3. The Role As contracts manager, you will oversee 3 to 4 schemes reporting to a construction director, dividing your time between the office and sites as required. Duties will vary but include responsibility for programming, design co-ordination, contract admin, client liaison, subcontract management, H&S and monthly reporting and ensuring projects are running to time and budget with the support of the commercial, design and management teams. The Candidate You will have experience of working as a contracts manager with a main contractor and be comfortable running multiple schemes simultaneously. You will be comfortable writing and amending programmes as well as compiling reports and co-ordinating with the relevant in-house departments to ensure smooth delivery. This is a permanent role based in Lancashire. Therefore, interested candidates should be looking for a long-term career move.
Jun 16, 2025
Full time
The Client A successful regional main contractor with a strong track record across Lancashire, is now seeking an experienced contracts manager to join the team. Working on a wide range of projects, schemes are typically between 500k - 8m and include education, healthcare, public buildings, frameworks and social housing. Working from offices in Lancashire, they are able to self-deliver several packages and, due to their wide-ranging client base and ongoing frameworks, they are continuing to pick up new work in a challenging market. Due to increased workload, they now seek an additional contracts manager to join the existing team of 3. The Role As contracts manager, you will oversee 3 to 4 schemes reporting to a construction director, dividing your time between the office and sites as required. Duties will vary but include responsibility for programming, design co-ordination, contract admin, client liaison, subcontract management, H&S and monthly reporting and ensuring projects are running to time and budget with the support of the commercial, design and management teams. The Candidate You will have experience of working as a contracts manager with a main contractor and be comfortable running multiple schemes simultaneously. You will be comfortable writing and amending programmes as well as compiling reports and co-ordinating with the relevant in-house departments to ensure smooth delivery. This is a permanent role based in Lancashire. Therefore, interested candidates should be looking for a long-term career move.
FRA Site Supervisor - Social Housing Brighton Salary - 38,000 - 40,000 Plus van and fuel card Here at Howells Solutions, we are working with a leading Contractor to recruit a successful and proactive Planned Works Supervisor to join their team covering Brighton managing internal, external and void refurbishments. Planned Works Supervisor - Role & Responsibilities Ensure the supervised site activities comply with H&S regulations and staff follow H&S policies/ procedures through effective training, risk assessments and audits, record keeping. Passive and Active fire protection so knowledge in these areas is required. Monitor/identify/resolve H&S issues, within the supervised team, and escalate/report any safety matters accordingly and timely. Ensure quality delivery of works though daily/weekly auditing and supervision; resolve issues and escalate where necessary. Continually monitor/review progress of work against the programme, schedule of works and budget; provide timely reports to Site/Contracts/Manager (SM/CM) and stakeholders. Assist SM/CM in the selection and procurement of materials and plant. Follow labour and material resource plan and escalate issues/discrepancies. Conduct benchmarking to agree the required quality standards; ensure consistency throughout the supervised works, through the team, to the handover. Monitor day-to-day customer relations, taking steps to prevent issues from occurring Proactively work with Customer Liaison team to understand customer needs to prevent complaints; resolving queries in a proactive and timely manner. Whilst also supporting complaint handling to resolution. Provide information on site activities to support SM/CM in progress meetings with clients and customers. Assist Site Manager in managing staff in line with policies and procedures; recruitment, training, capability, disciplinary, talent development and succession; escalate issues and contribute to performance reviews. Escalate training/development needs. Supervisor - Skills, Experience & Qualifications Previous supervisory experience with a reputable repairs / maintenance contractor Passive and Active fire protection so knowledge in these areas is required Experience of planned works Trade background IT Literate SSSTS or SMSTS required You will be working for a modern, award winning business; that believe the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role with a 40 hour working week. For more info please apply online now or call Julianne - (phone number removed)
Jun 13, 2025
Full time
FRA Site Supervisor - Social Housing Brighton Salary - 38,000 - 40,000 Plus van and fuel card Here at Howells Solutions, we are working with a leading Contractor to recruit a successful and proactive Planned Works Supervisor to join their team covering Brighton managing internal, external and void refurbishments. Planned Works Supervisor - Role & Responsibilities Ensure the supervised site activities comply with H&S regulations and staff follow H&S policies/ procedures through effective training, risk assessments and audits, record keeping. Passive and Active fire protection so knowledge in these areas is required. Monitor/identify/resolve H&S issues, within the supervised team, and escalate/report any safety matters accordingly and timely. Ensure quality delivery of works though daily/weekly auditing and supervision; resolve issues and escalate where necessary. Continually monitor/review progress of work against the programme, schedule of works and budget; provide timely reports to Site/Contracts/Manager (SM/CM) and stakeholders. Assist SM/CM in the selection and procurement of materials and plant. Follow labour and material resource plan and escalate issues/discrepancies. Conduct benchmarking to agree the required quality standards; ensure consistency throughout the supervised works, through the team, to the handover. Monitor day-to-day customer relations, taking steps to prevent issues from occurring Proactively work with Customer Liaison team to understand customer needs to prevent complaints; resolving queries in a proactive and timely manner. Whilst also supporting complaint handling to resolution. Provide information on site activities to support SM/CM in progress meetings with clients and customers. Assist Site Manager in managing staff in line with policies and procedures; recruitment, training, capability, disciplinary, talent development and succession; escalate issues and contribute to performance reviews. Escalate training/development needs. Supervisor - Skills, Experience & Qualifications Previous supervisory experience with a reputable repairs / maintenance contractor Passive and Active fire protection so knowledge in these areas is required Experience of planned works Trade background IT Literate SSSTS or SMSTS required You will be working for a modern, award winning business; that believe the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role with a 40 hour working week. For more info please apply online now or call Julianne - (phone number removed)
Operations Manager 75,000 - 85,000 + Car Allowance + Package Commercial Fit-Out Sector 20m Turnover Business Bolton / Derby Offices - Work Nationwide It's important you have been in a senior leadership team managing the below sized turnover to be considered for this role and in the relevant sector. A growing construction SME specializing in commercial fit out, passive fire works (FIRAS/BM Trada), electrical installations (NICEIC) and social housing. With a reputation for quality workmanship, safety, and client satisfaction, we are looking for a dynamic Operations Manager to oversee our day-to-day operations, streamline processes, and support the company's continued growth and profitability. They turnover around 20m and key workstreams are with DWP refurbishing and fit-out of job centres around the country. There seems to be a lot of work in London at the minute. They have an office in Manchester and Chesterfield but the work is around the country. It's mainly commercial fast-paced fit-out. Some social housing with care homes and fire protection upgrades. In a nut shell, the Operations Director is looking for someone to oversee all operations on site and report into him. Job Summary The Operations Manager will be responsible for the planning, coordination, and management of all operational activities within the company. This includes overseeing construction projects, managing teams and subcontractors, ensuring compliance with health and safety regulations, and driving operational efficiency. The role requires a strong leader with a hands-on approach and a solid background in construction operations. Key Responsibilities Project Oversight: Supervise the execution of construction projects from planning through to completion, ensuring they are delivered on time, within budget, and to required standards & legislation. Team Management: Lead and support contracts managers, site managers, supervisors, and site teams; coordinate with subcontractors and suppliers. Scheduling & Logistics: Develop project schedules, allocate resources, manage equipment and materials logistics. Health & Safety Compliance: Enforce company and industry HSE standards on all sites; ensure risk assessments and safety procedures are in place. Legislation compliance: Ensure that the operations of the business complies with the key legislation and regulations that govern the various sectors of the business. Budget & Cost Control: Monitor project costs, track expenses, and identify cost-saving opportunities without compromising quality. Process Improvement: Review and refine operational processes to increase productivity and efficiency. Client & Stakeholder Liaison: Maintain strong relationships with clients, consultants, and regulatory authorities. Reporting: Prepare and present regular reports to the Operations and Managing Director on project progress, KPIs, operational challenges, and solutions.
Jun 13, 2025
Full time
Operations Manager 75,000 - 85,000 + Car Allowance + Package Commercial Fit-Out Sector 20m Turnover Business Bolton / Derby Offices - Work Nationwide It's important you have been in a senior leadership team managing the below sized turnover to be considered for this role and in the relevant sector. A growing construction SME specializing in commercial fit out, passive fire works (FIRAS/BM Trada), electrical installations (NICEIC) and social housing. With a reputation for quality workmanship, safety, and client satisfaction, we are looking for a dynamic Operations Manager to oversee our day-to-day operations, streamline processes, and support the company's continued growth and profitability. They turnover around 20m and key workstreams are with DWP refurbishing and fit-out of job centres around the country. There seems to be a lot of work in London at the minute. They have an office in Manchester and Chesterfield but the work is around the country. It's mainly commercial fast-paced fit-out. Some social housing with care homes and fire protection upgrades. In a nut shell, the Operations Director is looking for someone to oversee all operations on site and report into him. Job Summary The Operations Manager will be responsible for the planning, coordination, and management of all operational activities within the company. This includes overseeing construction projects, managing teams and subcontractors, ensuring compliance with health and safety regulations, and driving operational efficiency. The role requires a strong leader with a hands-on approach and a solid background in construction operations. Key Responsibilities Project Oversight: Supervise the execution of construction projects from planning through to completion, ensuring they are delivered on time, within budget, and to required standards & legislation. Team Management: Lead and support contracts managers, site managers, supervisors, and site teams; coordinate with subcontractors and suppliers. Scheduling & Logistics: Develop project schedules, allocate resources, manage equipment and materials logistics. Health & Safety Compliance: Enforce company and industry HSE standards on all sites; ensure risk assessments and safety procedures are in place. Legislation compliance: Ensure that the operations of the business complies with the key legislation and regulations that govern the various sectors of the business. Budget & Cost Control: Monitor project costs, track expenses, and identify cost-saving opportunities without compromising quality. Process Improvement: Review and refine operational processes to increase productivity and efficiency. Client & Stakeholder Liaison: Maintain strong relationships with clients, consultants, and regulatory authorities. Reporting: Prepare and present regular reports to the Operations and Managing Director on project progress, KPIs, operational challenges, and solutions.
Operations Manager 75,000 - 85,000 + Car Allowance + Package Commercial Fit-Out Sector 20m Turnover Business Bolton / Derby Offices - Work Nationwide It's important you have been in a senior leadership team managing the below sized turnover to be considered for this role and in the relevant sector. A growing construction SME specializing in commercial fit out, passive fire works (FIRAS/BM Trada), electrical installations (NICEIC) and social housing. With a reputation for quality workmanship, safety, and client satisfaction, we are looking for a dynamic Operations Manager to oversee our day-to-day operations, streamline processes, and support the company's continued growth and profitability. They turnover around 20m and key workstreams are with DWP refurbishing and fit-out of job centres around the country. There seems to be a lot of work in London at the minute. They have an office in Manchester and Chesterfield but the work is around the country. It's mainly commercial fast-paced fit-out. Some social housing with care homes and fire protection upgrades. In a nut shell, the Operations Director is looking for someone to oversee all operations on site and report into him. Job Summary The Operations Manager will be responsible for the planning, coordination, and management of all operational activities within the company. This includes overseeing construction projects, managing teams and subcontractors, ensuring compliance with health and safety regulations, and driving operational efficiency. The role requires a strong leader with a hands-on approach and a solid background in construction operations. Key Responsibilities Project Oversight: Supervise the execution of construction projects from planning through to completion, ensuring they are delivered on time, within budget, and to required standards & legislation. Team Management: Lead and support contracts managers, site managers, supervisors, and site teams; coordinate with subcontractors and suppliers. Scheduling & Logistics: Develop project schedules, allocate resources, manage equipment and materials logistics. Health & Safety Compliance: Enforce company and industry HSE standards on all sites; ensure risk assessments and safety procedures are in place. Legislation compliance: Ensure that the operations of the business complies with the key legislation and regulations that govern the various sectors of the business. Budget & Cost Control: Monitor project costs, track expenses, and identify cost-saving opportunities without compromising quality. Process Improvement: Review and refine operational processes to increase productivity and efficiency. Client & Stakeholder Liaison: Maintain strong relationships with clients, consultants, and regulatory authorities. Reporting: Prepare and present regular reports to the Operations and Managing Director on project progress, KPIs, operational challenges, and solutions.
Jun 13, 2025
Full time
Operations Manager 75,000 - 85,000 + Car Allowance + Package Commercial Fit-Out Sector 20m Turnover Business Bolton / Derby Offices - Work Nationwide It's important you have been in a senior leadership team managing the below sized turnover to be considered for this role and in the relevant sector. A growing construction SME specializing in commercial fit out, passive fire works (FIRAS/BM Trada), electrical installations (NICEIC) and social housing. With a reputation for quality workmanship, safety, and client satisfaction, we are looking for a dynamic Operations Manager to oversee our day-to-day operations, streamline processes, and support the company's continued growth and profitability. They turnover around 20m and key workstreams are with DWP refurbishing and fit-out of job centres around the country. There seems to be a lot of work in London at the minute. They have an office in Manchester and Chesterfield but the work is around the country. It's mainly commercial fast-paced fit-out. Some social housing with care homes and fire protection upgrades. In a nut shell, the Operations Director is looking for someone to oversee all operations on site and report into him. Job Summary The Operations Manager will be responsible for the planning, coordination, and management of all operational activities within the company. This includes overseeing construction projects, managing teams and subcontractors, ensuring compliance with health and safety regulations, and driving operational efficiency. The role requires a strong leader with a hands-on approach and a solid background in construction operations. Key Responsibilities Project Oversight: Supervise the execution of construction projects from planning through to completion, ensuring they are delivered on time, within budget, and to required standards & legislation. Team Management: Lead and support contracts managers, site managers, supervisors, and site teams; coordinate with subcontractors and suppliers. Scheduling & Logistics: Develop project schedules, allocate resources, manage equipment and materials logistics. Health & Safety Compliance: Enforce company and industry HSE standards on all sites; ensure risk assessments and safety procedures are in place. Legislation compliance: Ensure that the operations of the business complies with the key legislation and regulations that govern the various sectors of the business. Budget & Cost Control: Monitor project costs, track expenses, and identify cost-saving opportunities without compromising quality. Process Improvement: Review and refine operational processes to increase productivity and efficiency. Client & Stakeholder Liaison: Maintain strong relationships with clients, consultants, and regulatory authorities. Reporting: Prepare and present regular reports to the Operations and Managing Director on project progress, KPIs, operational challenges, and solutions.
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Jun 10, 2025
Full time
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Job Description Job Title: Clerk of Works with Damp and Mould Location: Sutton Gate Office (minimum 5 days per week onsite) Contract Type: Contract- 3 months Rolling, 37 hours Salary: £47.45 p/h Reports to: Major Works Programme Manager Driving Requirement: Full UK driving licence and access to a vehicle essential About Sutton Housing Partnership (SHP) Sutton Housing Partnership (SHP) is an Arm's Length Management Organisation (ALMO) responsible for managing council housing services on behalf of the London Borough of Sutton. We are committed to delivering safe, sustainable, and high-quality homes for our residents. Our Major Works team plays a critical role in maintaining and upgrading our housing stock through capital and cyclical projects. Role Purpose The Clerk of Works / Quality Assurance Inspector will play a pivotal role in monitoring and ensuring the quality of works delivered under SHP's capital and cyclical maintenance programmes. The successful candidate will act as the key liaison between the project team and contractors on site, ensuring that construction standards, materials, and workmanship meet all relevant regulations, design specifications, and SHP's quality expectations. Key Responsibilities Provide a professional Clerk of Works / Quality Assurance service across SHP's portfolio of capital and cyclical works. Agree and implement quality control procedures with contractors and ensure effective auditing of processes. Conduct regular site inspections (at least weekly), assessing quality of materials, construction methods, and compliance with health and safety legislation. Develop and maintain a constructive relationship with contractor site teams and supervisors. Identify and resolve any issues with drawings, specifications, or work quality, escalating where necessary. Inspect and sign off completed work in accordance with project requirements. Support in preparing technical specifications for future works. Produce detailed site visit and health & safety reports, highlighting progress, concerns, and areas for improvement. Person Specification Essential Criteria: Resident in the UK Valid UK driving licence and access to a vehicle Experience working in housing for a local authority or social housing provider HNC or HND (or higher) in a construction-related discipline Demonstrable experience as a Clerk of Works or Surveyor on large or moderately complex residential projects Excellent knowledge of construction techniques, building regulations, and health and safety standards Strong communication and report writing skills Desirable Criteria: Membership of the Institute of Clerks of Works and Construction Inspectorate (ICWCI) or other relevant professional body Working knowledge of procurement frameworks and contract administration Experience using digital tools and platforms for site reporting and inspections What We Offer Competitive salary and pension package Generous holiday entitlement Career development and training opportunities Friendly, inclusive, and supportive working environment The opportunity to make a real difference to housing quality in Sutton Application Process Interested candidates must submit: An up-to-date CV Cover letter addressing the essential criteria Proof of qualifications Proof of UK residency Copy of UK driving licence Referees or permission to contact them
Jun 10, 2025
Contract
Job Description Job Title: Clerk of Works with Damp and Mould Location: Sutton Gate Office (minimum 5 days per week onsite) Contract Type: Contract- 3 months Rolling, 37 hours Salary: £47.45 p/h Reports to: Major Works Programme Manager Driving Requirement: Full UK driving licence and access to a vehicle essential About Sutton Housing Partnership (SHP) Sutton Housing Partnership (SHP) is an Arm's Length Management Organisation (ALMO) responsible for managing council housing services on behalf of the London Borough of Sutton. We are committed to delivering safe, sustainable, and high-quality homes for our residents. Our Major Works team plays a critical role in maintaining and upgrading our housing stock through capital and cyclical projects. Role Purpose The Clerk of Works / Quality Assurance Inspector will play a pivotal role in monitoring and ensuring the quality of works delivered under SHP's capital and cyclical maintenance programmes. The successful candidate will act as the key liaison between the project team and contractors on site, ensuring that construction standards, materials, and workmanship meet all relevant regulations, design specifications, and SHP's quality expectations. Key Responsibilities Provide a professional Clerk of Works / Quality Assurance service across SHP's portfolio of capital and cyclical works. Agree and implement quality control procedures with contractors and ensure effective auditing of processes. Conduct regular site inspections (at least weekly), assessing quality of materials, construction methods, and compliance with health and safety legislation. Develop and maintain a constructive relationship with contractor site teams and supervisors. Identify and resolve any issues with drawings, specifications, or work quality, escalating where necessary. Inspect and sign off completed work in accordance with project requirements. Support in preparing technical specifications for future works. Produce detailed site visit and health & safety reports, highlighting progress, concerns, and areas for improvement. Person Specification Essential Criteria: Resident in the UK Valid UK driving licence and access to a vehicle Experience working in housing for a local authority or social housing provider HNC or HND (or higher) in a construction-related discipline Demonstrable experience as a Clerk of Works or Surveyor on large or moderately complex residential projects Excellent knowledge of construction techniques, building regulations, and health and safety standards Strong communication and report writing skills Desirable Criteria: Membership of the Institute of Clerks of Works and Construction Inspectorate (ICWCI) or other relevant professional body Working knowledge of procurement frameworks and contract administration Experience using digital tools and platforms for site reporting and inspections What We Offer Competitive salary and pension package Generous holiday entitlement Career development and training opportunities Friendly, inclusive, and supportive working environment The opportunity to make a real difference to housing quality in Sutton Application Process Interested candidates must submit: An up-to-date CV Cover letter addressing the essential criteria Proof of qualifications Proof of UK residency Copy of UK driving licence Referees or permission to contact them
Job Description Job Title: Clerk of Works with Damp and Mould Location: Sutton Gate Office (minimum 5 days per week onsite) Contract Type: Contract- 3 months Rolling, 37 hours Salary: £47.45 p/h Reports to: Major Works Programme Manager Driving Requirement: Full UK driving licence and access to a vehicle essential About Sutton Housing Partnership (SHP) Sutton Housing Partnership (SHP) is an Arm's Length Management Organisation (ALMO) responsible for managing council housing services on behalf of the London Borough of Sutton. We are committed to delivering safe, sustainable, and high-quality homes for our residents. Our Major Works team plays a critical role in maintaining and upgrading our housing stock through capital and cyclical projects. Role Purpose The Clerk of Works / Quality Assurance Inspector will play a pivotal role in monitoring and ensuring the quality of works delivered under SHP's capital and cyclical maintenance programmes. The successful candidate will act as the key liaison between the project team and contractors on site, ensuring that construction standards, materials, and workmanship meet all relevant regulations, design specifications, and SHP's quality expectations. Key Responsibilities Provide a professional Clerk of Works / Quality Assurance service across SHP's portfolio of capital and cyclical works. Agree and implement quality control procedures with contractors and ensure effective auditing of processes. Conduct regular site inspections (at least weekly), assessing quality of materials, construction methods, and compliance with health and safety legislation. Develop and maintain a constructive relationship with contractor site teams and supervisors. Identify and resolve any issues with drawings, specifications, or work quality, escalating where necessary. Inspect and sign off completed work in accordance with project requirements. Support in preparing technical specifications for future works. Produce detailed site visit and health & safety reports, highlighting progress, concerns, and areas for improvement. Person Specification Essential Criteria: Resident in the UK Valid UK driving licence and access to a vehicle Experience working in housing for a local authority or social housing provider HNC or HND (or higher) in a construction-related discipline Demonstrable experience as a Clerk of Works or Surveyor on large or moderately complex residential projects Excellent knowledge of construction techniques, building regulations, and health and safety standards Strong communication and report writing skills Desirable Criteria: Membership of the Institute of Clerks of Works and Construction Inspectorate (ICWCI) or other relevant professional body Working knowledge of procurement frameworks and contract administration Experience using digital tools and platforms for site reporting and inspections What We Offer Competitive salary and pension package Generous holiday entitlement Career development and training opportunities Friendly, inclusive, and supportive working environment The opportunity to make a real difference to housing quality in Sutton Application Process Interested candidates must submit: An up-to-date CV Cover letter addressing the essential criteria Proof of qualifications Proof of UK residency Copy of UK driving licence Referees or permission to contact them If you would like to apply for this role- please send me an updated CV on (url removed)
Jun 09, 2025
Contract
Job Description Job Title: Clerk of Works with Damp and Mould Location: Sutton Gate Office (minimum 5 days per week onsite) Contract Type: Contract- 3 months Rolling, 37 hours Salary: £47.45 p/h Reports to: Major Works Programme Manager Driving Requirement: Full UK driving licence and access to a vehicle essential About Sutton Housing Partnership (SHP) Sutton Housing Partnership (SHP) is an Arm's Length Management Organisation (ALMO) responsible for managing council housing services on behalf of the London Borough of Sutton. We are committed to delivering safe, sustainable, and high-quality homes for our residents. Our Major Works team plays a critical role in maintaining and upgrading our housing stock through capital and cyclical projects. Role Purpose The Clerk of Works / Quality Assurance Inspector will play a pivotal role in monitoring and ensuring the quality of works delivered under SHP's capital and cyclical maintenance programmes. The successful candidate will act as the key liaison between the project team and contractors on site, ensuring that construction standards, materials, and workmanship meet all relevant regulations, design specifications, and SHP's quality expectations. Key Responsibilities Provide a professional Clerk of Works / Quality Assurance service across SHP's portfolio of capital and cyclical works. Agree and implement quality control procedures with contractors and ensure effective auditing of processes. Conduct regular site inspections (at least weekly), assessing quality of materials, construction methods, and compliance with health and safety legislation. Develop and maintain a constructive relationship with contractor site teams and supervisors. Identify and resolve any issues with drawings, specifications, or work quality, escalating where necessary. Inspect and sign off completed work in accordance with project requirements. Support in preparing technical specifications for future works. Produce detailed site visit and health & safety reports, highlighting progress, concerns, and areas for improvement. Person Specification Essential Criteria: Resident in the UK Valid UK driving licence and access to a vehicle Experience working in housing for a local authority or social housing provider HNC or HND (or higher) in a construction-related discipline Demonstrable experience as a Clerk of Works or Surveyor on large or moderately complex residential projects Excellent knowledge of construction techniques, building regulations, and health and safety standards Strong communication and report writing skills Desirable Criteria: Membership of the Institute of Clerks of Works and Construction Inspectorate (ICWCI) or other relevant professional body Working knowledge of procurement frameworks and contract administration Experience using digital tools and platforms for site reporting and inspections What We Offer Competitive salary and pension package Generous holiday entitlement Career development and training opportunities Friendly, inclusive, and supportive working environment The opportunity to make a real difference to housing quality in Sutton Application Process Interested candidates must submit: An up-to-date CV Cover letter addressing the essential criteria Proof of qualifications Proof of UK residency Copy of UK driving licence Referees or permission to contact them If you would like to apply for this role- please send me an updated CV on (url removed)
Interim Governance & Audit Manager (Fixed Term Contract - 6 months) Location: Birmingham Business Park / Hybrid Salary: 52,791 Work Pattern: Full Time, 37 hours per week, Monday to Friday Are you ready to take on a pivotal role in the social housing sector? Our client is seeking an enthusiastic and experienced Interim Governance & Audit Manager to lead and enhance governance support across their organisation. If you're passionate about transparency, compliance, and making a difference in communities, we want to hear from you! Key Responsibilities: Develop and manage governance arrangements to ensure effective liaison with the board and committee members. Lead a high-quality governance support team, ensuring compliance with corporate governance legislation and regulations. Oversee the creation of a robust governance framework for internal and external stakeholders. Support the development and review of governance-related policies and procedures. Manage internal audit arrangements, overseeing the delivery of an internal audit programme facilitated by an external provider. What We're Looking For: Demonstrable experience in a governance or company secretary role, preferably with a proven track record in managing governance services. Knowledge of corporate governance principles and relevant regulations, particularly within the social housing sector. Strong organisational and communication skills with exceptional attention to detail. Experience in motivating and leading teams to achieve objectives and positive outcomes. A professional governance qualification (e.g., Chartered Governance Institute (CGI is desirable. Ability to work effectively with senior internal and external stakeholders, including board and committee members. What We Offer: Innovative Environment: Join a forward-thinking organisation that values creativity and innovation. Professional Growth: Access to continuous learning and career advancement opportunities. Collaborative Culture: Work alongside dedicated professionals who support and inspire one another. Competitive Benefits: Annual leave purchase scheme: Buy up to 5 additional days per year. Starting annual leave: 25 days plus bank holidays. Enhanced family leave (maternity, paternity, and adoption). organisational Sick Pay and a generous pension scheme. Life cover of three times your annual salary if you join the pension scheme. Health and Wellbeing Initiatives: IT and home office equipment provided for hybrid working. Access to Occupational Health and a 24/7 Employee Assistance programme. Cashback scheme for optical, dental, and prescriptions, alongside discounts on gym memberships. Access to wellbeing initiatives and platforms. Learning and Development Opportunities: Extensive learning and development programmes. Opportunities to study for professional qualifications. Participation in the Staff Consultative Forum and EDI Forum. Join us in our mission to provide homes that serve as a foundation for life! With over 50 years of experience, our client is one of the UK's most trusted social housing providers, managing 30,000 homes across diverse communities. Apply now to become our client's Interim Governance & Audit Manager! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 09, 2025
Contract
Interim Governance & Audit Manager (Fixed Term Contract - 6 months) Location: Birmingham Business Park / Hybrid Salary: 52,791 Work Pattern: Full Time, 37 hours per week, Monday to Friday Are you ready to take on a pivotal role in the social housing sector? Our client is seeking an enthusiastic and experienced Interim Governance & Audit Manager to lead and enhance governance support across their organisation. If you're passionate about transparency, compliance, and making a difference in communities, we want to hear from you! Key Responsibilities: Develop and manage governance arrangements to ensure effective liaison with the board and committee members. Lead a high-quality governance support team, ensuring compliance with corporate governance legislation and regulations. Oversee the creation of a robust governance framework for internal and external stakeholders. Support the development and review of governance-related policies and procedures. Manage internal audit arrangements, overseeing the delivery of an internal audit programme facilitated by an external provider. What We're Looking For: Demonstrable experience in a governance or company secretary role, preferably with a proven track record in managing governance services. Knowledge of corporate governance principles and relevant regulations, particularly within the social housing sector. Strong organisational and communication skills with exceptional attention to detail. Experience in motivating and leading teams to achieve objectives and positive outcomes. A professional governance qualification (e.g., Chartered Governance Institute (CGI is desirable. Ability to work effectively with senior internal and external stakeholders, including board and committee members. What We Offer: Innovative Environment: Join a forward-thinking organisation that values creativity and innovation. Professional Growth: Access to continuous learning and career advancement opportunities. Collaborative Culture: Work alongside dedicated professionals who support and inspire one another. Competitive Benefits: Annual leave purchase scheme: Buy up to 5 additional days per year. Starting annual leave: 25 days plus bank holidays. Enhanced family leave (maternity, paternity, and adoption). organisational Sick Pay and a generous pension scheme. Life cover of three times your annual salary if you join the pension scheme. Health and Wellbeing Initiatives: IT and home office equipment provided for hybrid working. Access to Occupational Health and a 24/7 Employee Assistance programme. Cashback scheme for optical, dental, and prescriptions, alongside discounts on gym memberships. Access to wellbeing initiatives and platforms. Learning and Development Opportunities: Extensive learning and development programmes. Opportunities to study for professional qualifications. Participation in the Staff Consultative Forum and EDI Forum. Join us in our mission to provide homes that serve as a foundation for life! With over 50 years of experience, our client is one of the UK's most trusted social housing providers, managing 30,000 homes across diverse communities. Apply now to become our client's Interim Governance & Audit Manager! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Resident Liaison Officer - Planned Maintenance - (Cavity Wall Insulation and Air Source Heat Pump) Salary up to £33k + £4k car allowance 3 year SHDF contract - 1,400 properties Driving Licence and Car required! Role We are seeking an experienced and motivated RLO to work with one of the UK s leading property services companies. They specialise in both in planned and responsive works for RSL S (registered social landlords) and pride themselves as a market leader. This Site Manager role is work on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20 mile radius of Malborough, Whiltshire. Scope of works include - Cavity Wall and Air Source Heat Pump Installations. My client is happy to consider candiates from a relevant sub contractor. Key Responsibilities Act as the main point of contact between residents and the construction team Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. Address and resolve resident concerns and complaints promptly and professionally. Coordinate access to properties for inspections, repairs, and construction activities. Assist in organising and conducting resident meetings, forums, and events. Maintain accurate records of resident interactions, feedback, and resolutions. Support the project team in ensuring minimal disruption to residents during construction and maintenance activities. What s it in for you? Excellent salary + package (car allowance + 8% pension) Opportunities for professional development Collaborative and supportive work environment
Jun 06, 2025
Full time
Resident Liaison Officer - Planned Maintenance - (Cavity Wall Insulation and Air Source Heat Pump) Salary up to £33k + £4k car allowance 3 year SHDF contract - 1,400 properties Driving Licence and Car required! Role We are seeking an experienced and motivated RLO to work with one of the UK s leading property services companies. They specialise in both in planned and responsive works for RSL S (registered social landlords) and pride themselves as a market leader. This Site Manager role is work on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20 mile radius of Malborough, Whiltshire. Scope of works include - Cavity Wall and Air Source Heat Pump Installations. My client is happy to consider candiates from a relevant sub contractor. Key Responsibilities Act as the main point of contact between residents and the construction team Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. Address and resolve resident concerns and complaints promptly and professionally. Coordinate access to properties for inspections, repairs, and construction activities. Assist in organising and conducting resident meetings, forums, and events. Maintain accurate records of resident interactions, feedback, and resolutions. Support the project team in ensuring minimal disruption to residents during construction and maintenance activities. What s it in for you? Excellent salary + package (car allowance + 8% pension) Opportunities for professional development Collaborative and supportive work environment
Customer Care Officer - Renfrewshire - Salary up to 30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key Responsibilities Act as the main liaison between tenants/residents and the construction team throughout the duration of works. Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates. Schedule and coordinate access for construction works, ensuring minimal disruption to tenants. Maintain accurate records of all communications and issues raised by tenants and stakeholders. Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently. Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys. Monitor customer satisfaction levels and assist in implementing improvements where necessary. Attend resident meetings and community events as required to build positive relationships with stakeholders. Requirements Proven experience in a customer service or complaints handling role, ideally within housing / construction Excellent communication and interpersonal skills, with the ability to remain calm under pressure. Strong organisational and time management skills. Ability to build rapport and maintain positive relationships with diverse stakeholders. A proactive approach to problem-solving and a strong sense of empathy. Competent in Microsoft Office and customer service management systems. Desirable Knowledge of housing association practices and social housing legislation. Experience working on refurbishment or planned maintenance projects. Benefits Competitive salary 22 days annual leave + bank holidays Pension scheme Training and development opportunities Supportive and inclusive team culture
Jun 06, 2025
Full time
Customer Care Officer - Renfrewshire - Salary up to 30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key Responsibilities Act as the main liaison between tenants/residents and the construction team throughout the duration of works. Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates. Schedule and coordinate access for construction works, ensuring minimal disruption to tenants. Maintain accurate records of all communications and issues raised by tenants and stakeholders. Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently. Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys. Monitor customer satisfaction levels and assist in implementing improvements where necessary. Attend resident meetings and community events as required to build positive relationships with stakeholders. Requirements Proven experience in a customer service or complaints handling role, ideally within housing / construction Excellent communication and interpersonal skills, with the ability to remain calm under pressure. Strong organisational and time management skills. Ability to build rapport and maintain positive relationships with diverse stakeholders. A proactive approach to problem-solving and a strong sense of empathy. Competent in Microsoft Office and customer service management systems. Desirable Knowledge of housing association practices and social housing legislation. Experience working on refurbishment or planned maintenance projects. Benefits Competitive salary 22 days annual leave + bank holidays Pension scheme Training and development opportunities Supportive and inclusive team culture
Job Title: Tenant Liaison Manager Location: Doncaster Salary: £30,000 - £35,000 Contract Type: Permanent Working Hours: Full Time About the Role: We are currently seeking a dedicated and experienced Tenant Liaison Manager to lead a team of Tenant Liaison Officers (TLOs) working across kitchen and bathroom replacement schemes. This role is essential to ensuring a high standard of customer care, clear communication, and tenant satisfaction throughout the delivery of these works. Key Responsibilities: Lead, manage, and support a team of TLOs, ensuring consistent service delivery and performance standards. Act as the primary liaison between tenants, site teams, and internal project stakeholders. Oversee all tenant engagement strategies, including pre-start meetings, consultation events, and satisfaction surveys. Resolve escalated tenant concerns and complaints effectively and professionally. Monitor and report on resident satisfaction and team performance metrics. Collaborate closely with operational teams to ensure works are delivered with minimal disruption to residents. Maintain detailed records of tenant communication and project progress. Requirements: Proven experience in a Tenant Liaison role within the social housing or construction sector. Previous experience managing or supervising a customer focused team. Strong interpersonal, organisational, and communication skills. A proactive, empathetic, and solutions focused approach to tenant engagement. Full UK driving licence and willingness to travel to sites as required. Desirable: Experience with Decent Homes programmes or kitchen/bathroom replacement schemes. Knowledge of health and safety regulations relevant to housing refurbishments. What We Offer: A supportive working environment within a respected and growing organisation. Opportunities for professional development and career progression. Competitive salary and benefits package. To Apply: Please submit your CV and our team will be in touch to discuss
Jun 05, 2025
Full time
Job Title: Tenant Liaison Manager Location: Doncaster Salary: £30,000 - £35,000 Contract Type: Permanent Working Hours: Full Time About the Role: We are currently seeking a dedicated and experienced Tenant Liaison Manager to lead a team of Tenant Liaison Officers (TLOs) working across kitchen and bathroom replacement schemes. This role is essential to ensuring a high standard of customer care, clear communication, and tenant satisfaction throughout the delivery of these works. Key Responsibilities: Lead, manage, and support a team of TLOs, ensuring consistent service delivery and performance standards. Act as the primary liaison between tenants, site teams, and internal project stakeholders. Oversee all tenant engagement strategies, including pre-start meetings, consultation events, and satisfaction surveys. Resolve escalated tenant concerns and complaints effectively and professionally. Monitor and report on resident satisfaction and team performance metrics. Collaborate closely with operational teams to ensure works are delivered with minimal disruption to residents. Maintain detailed records of tenant communication and project progress. Requirements: Proven experience in a Tenant Liaison role within the social housing or construction sector. Previous experience managing or supervising a customer focused team. Strong interpersonal, organisational, and communication skills. A proactive, empathetic, and solutions focused approach to tenant engagement. Full UK driving licence and willingness to travel to sites as required. Desirable: Experience with Decent Homes programmes or kitchen/bathroom replacement schemes. Knowledge of health and safety regulations relevant to housing refurbishments. What We Offer: A supportive working environment within a respected and growing organisation. Opportunities for professional development and career progression. Competitive salary and benefits package. To Apply: Please submit your CV and our team will be in touch to discuss
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