16 jobs found

Site Manager Location: Andover Start Date : ASAP Duration: Ongoing Rate: 260 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Andover My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Andover, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.

Resident Liaison Officer Resident Liaison Officer required on a short term fixed contract within the Leeds area Job Description Leading resident communications across various housing projects in Leeds as a Resident Liaison Officer. Coordinating appointments between residents and site teams to ensure the smooth delivery of essential services. Resolving resident queries promptly and professionally to maintain high satisfaction levels in the Leeds area. Managing documentation and reports related to engagement for this specialist housing role. Ensuring health and safety compliance is met at all times while visiting resident properties. Skills / Qualifications Experienced professional with a proven track record in resident engagement or social housing. Excellent communication skills are essential for this Resident Liaison Officer position. Full UK Driving License is required to travel between different sites across Leeds and surrounding areas Strong IT proficiency including experience with management systems and Microsoft Office. Empathetic approach to dealing with diverse resident needs within the local community. This Resident Liaison Officer role in Leeds offers a competitive hourly rate plus a car allowance and excellent career progression. To apply for this RLO opportunity, please submit your CV today for immediate consideration

Enjoy flexible working, potential to be extended in the South Birmingham area as a Compliance Contract Officer. This role offers the chance to monitor and supervise various asbestos and water hygiene regulations. You will be working for a well-known housing provider that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels of compliance. As the Compliance Contract Officer you will be: Monitoring and supervising various asbestos and water hygiene regulations Updating and maintaining the risk register Providing advice to customers, staff and contractors regarding risk areas Ensuring contractors meet or exceed KPIs and maintain a high standard of tenant liaison Qualifications the Compliance Contract Officer will need: Experience working within a social housing setting in a similar role. Relevant qualifications within a compliance role Knowledge of the requirements with external contractor management within compliance, specifically asbestos and water hygiene What you will receive as the Compliance Contract Officer : Hourly rate between 26.50- 30.50, dependent on experience Flexible working Opportunity to work with a leading housing association 3 month contract, with the potential to be extended If this Compliance Contract Officer role sounds like a great fit, apply now or get in touch with Lexie on (phone number removed) or email on (url removed)

Site Manager Location: Bristol Start Date : ASAP Duration: Ongoing Rate: 250 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Bristol My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Bristol, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.

Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.

Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.

Guildmore has an exciting opportunity for a Resident Liaison Officer. You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

PRS Lettings Negotiator Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a PRS Lettings Negotiator 2 days in the office, 3 days remote Job Purpose: To lead on securing through individual negotiations a supply of private rented accommodation at affordable renting levels to use to meet housing need. The post holder will authorise payments and ensure supply by negotiating rents and offering payments from the homelessness prevention fund to secure properties for a range of customer groups, including homelessness prevention and relief cases, move on from supported housing and move on from temporary accommodation. To provide the necessary support for prospective tenants to enable them to start their tenancy. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Responsibilities: To operate a property finding service by generating leads from a variety of sources including known landlords, web sites, publications and cold calling. To provide information to landlords on services available, assist landlords in completing any property related administration and keep accurate records of all landlord contact details. To provide information to landlords on their responsibilities, and advise them on how to meet them. To carry out inspections of properties and write property inspection reports in order to assess their suitability for households in housing need, investigate any disrepair issues, identify potential health and safety hazards and make recommendations. To liaise with Housing Advisors and other Housing Needs colleagues in order to assess prospective tenants suitability for private renting by reviewing their housing history and housing needs assessment, confirming their financial circumstances and ability to maintain a PRS tenancy. To provide prospective tenants with comprehensive details of suitable and available private rented properties for letting and conducting an innovative matching service between prospective tenant and available properties, depending on tenant needs. To ensure all available and suitable private rented properties are inspected, advertised and let as quickly as possible, in line with agreed procedures. To undertake accompanied viewings with prospective tenants and provide tenants and landlords with expert advice and guidance on all aspects of letting. To ensure prospective tenants are fully assisted with applying for Universal Credit or Housing Benefits and fully advised regarding setting up direct rent payments. To liaise with the council s Empty Property Officer, Home Improvement Agency and private sector enforcement service to maximise the take up of grants and opportunities for landlords. To attend and actively participate in advertising the Council s Private Renting Scheme at various landlords and tenants forums, trade events and one-to-one liaison meetings with lettings professionals and landlords and contribute to the design and content of promotional materials. Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. Adhere to Council financial regulations, especially homelessness and fraud prevention. Respond to member s enquiries and draft responses to complaints/enquiries on individual cases or other areas of the post holder's work, in-line with documented procedures. Be self-servicing with respect to general office administration, filing, clerical work and other related duties and to answer telephone and email enquiries and other general correspondence. Provide temporary cover, appropriate to the post for the Housing Needs business. If away for a period of time, provide written handover notes, including identification of the location of relevant file/records on the areas of work covered by the post holder. Contribute to the delivery of a cost effective service maximising the efficient use of all resources utilised within the business. Undertake ongoing professional development and actively participate in training sessions. Keep up to date with legislation, case law, best practice and council policies and procedures and initiatives. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. To take responsibility, appropriate to the post, for tackling racism and promoting good race, ethnic and community relations. To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and cross organisational groups and task teams. To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

The Company * Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds * As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer * Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas. The Role * Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects * Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards * Providing a high-quality consistent service to customers, guiding them through the programme of works where possible * Ensuring that customer enquiries are recorded and responded to promptly * Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets * Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular. Qualifications and relevant experience * Experience within this role working within Social Housing Refurbishment schemes * Tenant liaison experience and customer focused. * Customer service qualification / health a safety would be beneficial but not essential. * Experience of using a computerised Scheduling or planning systems * Have a flexible approach to work under a wide variety of duties as they arise * Ability to work alone with minimum supervision How to Apply * If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)

The Company * Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds * As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer * Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas. The Role * Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects * Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards * Providing a high-quality consistent service to customers, guiding them through the programme of works where possible * Ensuring that customer enquiries are recorded and responded to promptly * Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets * Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular. Qualifications and relevant experience * Experience within this role working within Social Housing Refurbishment schemes * Tenant liaison experience and customer focused. * Customer service qualification / health a safety would be beneficial but not essential. * Experience of using a computerised Scheduling or planning systems * Have a flexible approach to work under a wide variety of duties as they arise * Ability to work alone with minimum supervision How to Apply * If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)

Title: Resident Liaison Officer Location: Loughton *Applications close on ­­­26th August 2020 For You. For everyone. Kier Housing Maintenance provides services across both the public and private sector, focusing in particular on the local authority, housing association and private rented sectors. We work in the Housing repairs and maintenance sector, Voids, planned works, project work (including non-housing) and fire safety. Kier Housing maintenance have an excellent opportunity for a Resident Liaison Officer to join our team Some of your will be responsibilities: Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders Assist in delivering excellent customer service Meet any operational targets that are set to deliver an effective and efficient service to the client. Ensure that all supporting documentation is completed accurately and in good time. Work closely with the Contract Manager to ensure all deliverables are on target and monitored closely. To be responsible for auditing and collating accurate data, producing high quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance.What are we looking for?: Experience of working in a similar role Knowledge of contract responsibilities and requirements Excellent customer service skills and ability to empathise with the customer Able to influence people through clear, concise communication skills in both verbal and written format. Compliance qualifications desirable. Understands relevant legislation and compliance issuesIn reward for your hard work, we offer a competitive salary and market leading benefits package including Free Life Assurance Access to our valuable pension scheme Matched up to 7.5% Kier Retirement Savings Plan Generous annual leave allowance Options to participate in Cycle2Work and Payroll Giving schemes Two employee Share Scheme options Employee Assistance Programme Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers Plus many more benefits geared to your wellbeing.Apply today! It's worth remembering that we'll undertake the relevant/standard employment checks if you're successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks. Make the journey. Leave a legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. Kier is an inclusive employer. Let's shape your world together. * Please note interviews make take place before the closing date

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)

Sure Maintenance Ltd, part of the Sureserve Group, is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. They are looking to recruit a conscientious and enthusiastic Gas Compliance officer to join an existing team looking after their social housing client in the South West of England covering a large area travel required. Key Duties •Schedule annual services in conjunction with the Client specific procedure. •Produce letters to all customers in respect of forthcoming annual service appointments conforming to the Client specific procedure. •Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & customer liaison, this may involve work outside of normal working hours. •On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes. •Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required. •Deal with tenant complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required. •Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with customers regarding complaints; ensure internal Management staff are kept up to date at all times. •Liaise with the customers for the rectification of any outstanding work or repair work, ensuring prompt rectification. •Attend client meetings including Resident’s Meetings, Roadshows and Contract Review meetings. •Provide cover in times of staff absence in the role of Helpdesk Administrator. •To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training. •To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. •Assist in the training of any existing and new staff. •Assist in establishing, collating and monitoring Tenant satisfaction level data. •Ensure compliance with all company standards, policies and procedures

Sure Maintenance Ltd is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. As part of their continued expansion they are looking to recruit conscientious and enthusiastic individuals that have pride in producing work of the highest quality to compliment their existing team looking after long term social housing contracts in the South West of England . Covering a large area travel will be required. Key Duties •Schedule annual services in conjunction with the Client specific procedure. •Produce letters to all customers in respect of forthcoming annual service appointments conforming to the Client specific procedure. •Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & customer liaison, this may involve work outside of normal working hours. •On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes. •Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required. •Deal with tenant complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required. •Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with customers regarding complaints; ensure internal Management staff are kept up to date at all times. •Liaise with the customers for the rectification of any outstanding work or repair work, ensuring prompt rectification. •Attend client meetings including Resident’s Meetings, Roadshows and Contract Review meetings. •Provide cover in times of staff absence in the role of Helpdesk Administrator. •To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training. •To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. •Assist in the training of any existing and new staff. •Assist in establishing, collating and monitoring Tenant satisfaction level data. •Ensure compliance with all company standards, policies and procedures