5 jobs found

Overview We are seeking 2 x Senior Resident Liaison Officers (RLOs) to support the delivery of a live construction project. This role will be key in maintaining strong relationships between residents, the client, and site teams, ensuring works are delivered with minimal disruption and clear communication throughout. Key Responsibilities Act as the primary point of contact between residents, site teams, and project stakeholders. Build and maintain positive relationships with residents, addressing queries, concerns, and complaints promptly and professionally. Communicate upcoming works, timelines, and potential disruptions to residents. Carry out resident consultations, meetings, and door-to-door engagement where required. Manage and resolve any access issues to ensure works can proceed efficiently. Maintain accurate records of all resident interactions, feedback, and resolutions. Support the site team in delivering works in line with programme while minimising impact on residents. Ensure all communication aligns with company standards and client expectations. Work closely with project managers and site teams to provide updates on resident-related matters. Requirements Proven experience as a Resident Liaison Officer , ideally at Senior level. Background working on construction, refurbishment, or social housing projects . Strong communication and interpersonal skills. Ability to handle challenging situations and resolve complaints effectively. Highly organised with strong administrative and reporting skills. Confident working independently and as part of a team. Full UK driving licence (preferred but not essential). Key Information Duration: 30 weeks Roles available: 2 Competitive day rate / salary (DOE) Ideal Candidate Professional, approachable, and empathetic Strong stakeholder management skills Proactive and solution-focused Comfortable working in a live residential environment

Resident Liaison Officer Social Housing / Refurbishment Location: London (Waterloo & Site Based must live within 1 hour) Salary: £30,000 £35,000 + Package Hours: Monday to Friday, 08 00 A well-established contractor is looking to appoint a Resident Liaison Officer to support the delivery of refurbishment and maintenance works across social and affordable housing projects in London. This is a key, customer-facing role where you will act as the main point of contact between residents and site teams, ensuring clear communication, minimal disruption, and a positive overall experience throughout the lifecycle of works. The Role: As Resident Liaison Officer, you will be responsible for managing resident relationships and supporting project delivery through effective communication and coordination. Key responsibilities include: • Acting as the primary point of contact for residents during works • Communicating project timelines, updates, and changes via home visits, letters, and digital platforms • Responding to queries, concerns, and complaints in a timely and professional manner • Handling sensitive situations with empathy and a solution-focused approach • Coordinating access to properties for surveyors, operatives, and contractors • Carrying out pre-works visits to identify any specific resident needs, including vulnerable individuals • Liaising with site teams, subcontractors, housing associations, and local authorities • Maintaining accurate records of resident interactions, complaints, and resolutions • Supporting community engagement events and resident meetings About You: • Experience in a customer-facing role is essential • Strong communication and interpersonal skills • Ability to manage challenging situations with professionalism and empathy • Excellent organisational and administrative skills • Ability to manage multiple priorities effectively • Proactive with a strong problem-solving approach Desirable: • Experience within construction, social housing, or property maintenance • Understanding of working in occupied properties Requirements: • Full UK driving licence and access to a vehicle • Competent in Microsoft Office (Word, Excel, Outlook) What s on Offer: • £25,000 £32,000 salary (dependent on experience) • Stable, long-term project pipeline • Opportunity to work within the social housing sector on community-focused projects • Career progression and development opportunities If you re interested in this opportunity, please apply with your CV or contact us directly for a confidential discussion.

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills

Job Title: Large Sites Housing Officer Location: London and South East Salary : 28,000- 32,000 with an additional 3,500 location allowance for employees residing within a London postcode Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Large Sites Housing Officer to cover the London and South East area. The Large Sites Housing Officer plays a key role in ensuring that all properties within the large sites portfolio meet contractual standards and comply with statutory regulations. Also responsible for safeguarding Service Users and ensuring that accommodation is safe, habitable, and fit for purpose in accordance with contractual obligations. Duties and Responsibilities: Monitor service quality and ensure safeguarding concerns and complaints are followed up appropriately. Support subcontractor staff and promote effective collaboration with internal teams, including Safeguarding and Service Centre. Conduct regular property audits and inspections, ensuring compliance with health, safety, and contractual standards. Ensure timely and accurate welfare checks are completed for all Service Users, with priority given to vulnerable individuals. Review documentation, compliance reports, and service standards across subcontractors and internal teams. Maintain up-to-date property certifications and manage resolution of defects and non-conformances. Liaise with UKVI and other statutory bodies during inspections and respond to their queries when required. Support onsite staff in delivering key services to Service Users, including registration with GPs and schools. Ensure induction and ongoing training of subcontractor staff is completed and recorded. Collaborate with local stakeholders and support agencies, maintaining effective relationships to support contract delivery. Required Skills: Thorough understanding of safeguarding principles and procedures Familiar with contractual obligations, housing standards, and health & safety regulations Proven experience in conducting property inspections, audits, and ensuring service quality Effective communicator with strong interpersonal skills Skilled in problem-solving and confident in making sound decisions Highly organised with excellent time management Strong administrative skills, including accurate report writing and record-keeping Proficient in using IT systems and software applications Compassionate and empathetic approach to supporting vulnerable individuals Full, valid UK driving licence required Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Complaints Officer Location: St Helens Salary: 33,232 per annum Start: ASAP Job Type: Temporary - 3 months We are recruiting on behalf of one of our Social Housing clients for a Complaints Officer in the North-West. Purpose of this post: They will manage Stage 1 and Stage 2 complaints, ensuring they are handled with empathy, objectivity, and within policy guidelines. This role involves resolving complaints across all service areas, responding to MP inquiries, and seeking improvements in customer experience. You will be the main point of contact for customers, managing cases from investigation to resolution. Key Responsibilities: Liaise with customers to understand and resolve complaints. Investigate complaints, review relevant documents, and liaise with internal teams. Ensure customer vulnerabilities are considered during the process. Provide high-quality, timely responses and apply dispute resolution principles. Record and monitor complaints, ensuring resolutions are implemented. Guide Customer Service Advisors in logging complaints correctly. Share learning from complaints to drive improvements across the organization. Meet customers in person when required and ensure health and safety standards are followed. Apply fairness and equality in all service delivery and report safeguarding concerns. Skills Needed: Strong interpersonal, investigation, and problem-solving skills. Resilient, motivated, and committed to delivering high-quality service. Social Housing experinence. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Knowledge of the Housing Ombudsman's Complaints Handling Code and Government's Social Housing White Paper If you are interested, please get in touch today with our specialist Please call Danielle from Building Careers on (phone number removed) / (phone number removed) This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our colleagues. Building Careers UK are specialists in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy, and Disclaimers which can be found on our website. INDC