23 jobs found

Housing Officer up to 37,000 including 2000 car allowance Cambridge Full Time, Permanent The Housing Officer plays a key role in delivering a high-quality, customer-focused housing management service. The postholder will be responsible for managing a portfolio of customers and tenancies, supporting tenancy sustainment, maximising income collection, resolving neighbourhood concerns and working collaboratively with customers, colleagues and partner organisations to achieve positive outcomes. Key Responsibilities Manage a portfolio of customers and tenancies, delivering a proactive, customer-focused service. Build positive relationships with customers, providing advice, guidance and support to help sustain successful tenancies. Identify customer needs and coordinate appropriate support through internal teams and external partners. Maximise rental income through effective arrears prevention, monitoring and recovery activities. Carry out tenancy management activities including sign-ups, changes in circumstances, breaches of tenancy and tenancy reviews. Investigate and resolve customer concerns, complaints and neighbourhood issues in a timely and professional manner. Manage low-level antisocial behaviour cases, taking appropriate action and working with partner agencies where required. Conduct estate and neighbourhood inspections, identifying opportunities to improve the local environment and customer experience. Identify safeguarding concerns and make appropriate referrals in line with organisational procedures. Maintain accurate records and ensure all casework is managed effectively and in compliance with relevant legislation, policy and procedure. Work collaboratively with colleagues and external stakeholders to achieve positive outcomes for customers and communities. Promote customer engagement and encourage customer feedback to support continuous service improvement. Contribute to the achievement of team objectives and organisational performance targets. Keep up to date with relevant legislation, best practice and changes affecting service delivery. Undertake any other duties commensurate with the level and responsibilities of the role. Person Specification Essential Experience of delivering excellent customer service in a customer-facing environment. Experience managing a varied workload and competing priorities. Strong communication skills, both written and verbal. Ability to build positive relationships and work effectively with a wide range of people. Experience dealing with challenging situations and resolving issues in a professional manner. Good problem-solving and decision-making skills. Ability to work independently and use initiative while contributing to team objectives. Strong organisational and administrative skills with a high level of attention to detail. Ability to maintain accurate records and use digital systems effectively. Commitment to equality, diversity and inclusion. Ability to handle sensitive and confidential information appropriately. Proficient in Microsoft Office applications and other business systems. Full UK driving licence and the ability to travel as required by the role. Desirable Experience of tenancy, neighbourhood or housing management. Knowledge of customer support, safeguarding or case management principles. Experience of working with external agencies and community partners. Understanding of relevant legislation and regulatory requirements. A relevant professional qualification or a willingness to work towards one. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Senior Planning Officer (Development Management) Midlands £45-50 per hour (Umbrella) Initial 6 Month Contract Job Ref - 70031 The Role This is a delivery-focused role. We are looking for someone who can join the team and make an immediate impact with minimal supervision. The successful candidate will be expected to take ownership of a significant caseload and progress applications through to determination at pace whilst maintaining robust decision making. The caseload is likely to include: Householder applications Minor applications Rural and agricultural applications Small to medium-scale residential developments Applications generally ranging up to approximately 30 dwellings Pre-application enquiries Appeals and associated casework where required Committee reports where required We are looking for someone who: Is comfortable managing a high caseload Can work independently with minimal support Has strong report-writing skills Can make clear, balanced planning recommendations Has recent experience determining applications rather than managing teams Is motivated by delivery and throughput Experience using Uniform / IDOX is essential. Please call Ryan Williamson on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.

Principal Planner (Development Management) East London Rate: Negotiable Initial 3 Month Rolling Contract The Role This is a delivery-focused role within a Strategic Applications team. We are looking for an experienced planner who can join the team and take ownership of complex applications with minimal supervision. The successful candidate will be expected to progress a caseload of strategic and often contentious proposals through to determination, balancing timely delivery with robust decision making. The caseload is likely to include: Strategic planning applications and complex development proposals Pre-application enquiries Negotiation of planning obligations and contributions Appeals and associated casework Committee reports and presentations where required Supporting junior planners on complex cases We are looking for someone who: Has at least five years' experience in development management Has demonstrable experience dealing with strategic applications Can manage complex and contentious cases independently Has strong report-writing skills and can make clear, balanced planning recommendations Can negotiate effectively with applicants, agents and other stakeholders Has a degree in planning or a related subject Please call Ryan Williamson on (phone number removed) for a confidential discussion on this role, or email (url removed) if you are short of time to chat. Carrington West's dedicated Town Planning Recruitment Team supplies clients UK-wide on both a permanent and contract basis and at all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen to explore options, please still feel free to apply and we can discuss other, often unadvertised roles with you.

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. Location: Ealing Rate: 22.02 - 24.48 per hour PAYE 28.71 - 31.96 per hour Umbrella Contract: Temporary Working Pattern: Fully Onsite Recruitment Partner: Adecco, on behalf of a Local Authority The Role Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. This is an exciting opportunity to play a key role in delivering high-quality housing management services, supporting residents, and helping to maintain safe, clean and sustainable neighbourhoods. The successful candidate will manage a designated housing patch, working closely with tenants, leaseholders, internal departments and external agencies to resolve issues and improve outcomes for residents. Key Responsibilities Manage a designated patch of social housing properties, taking ownership of housing management issues from initial enquiry through to resolution. Deliver a professional, customer-focused housing management service to tenants, leaseholders and residents. Conduct estate inspections, home visits, tenancy reviews and resident meetings. Support vulnerable residents and make referrals to appropriate support services where required. Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications and tenancy breaches. Work collaboratively with a range of internal and external partners including community safety teams, social care services and legal teams. Respond to complaints, enquiries from elected members and MPs, and resident correspondence. Support neighbourhood improvement initiatives and resident engagement activities. Assist with building safety actions and ensure compliance with landlord responsibilities. About You We are looking for candidates who can demonstrate: Experience managing social housing residents. Experience delivering excellent customer service in a housing or public sector environment. Knowledge of housing legislation and housing management practices. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. The ability to manage a varied caseload and work effectively under pressure. Apply If you have housing management experience and are looking for your next temporary assignment, we would like to hear from you. Please apply with your updated CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Do you thrive on tackling complex challenges and making a real difference for customers? We're looking for a proactive and solution-focused Complex Case Officer to take ownership of some of MSV's most challenging property cases, coordinating services, managing risks and driving cases through to successful resolution. Working across Property Care, Neighbourhoods, Compliance, Complaints and external partners, you'll lead a joined-up approach to cases involving customer vulnerability, disrepair, damp and mould, access issues, safeguarding concerns, legal action and other complex circumstances. You'll be the key point of contact for customers, ensuring they receive a consistent, supportive and customer-focused service while helping MSV meet its regulatory and landlord responsibilities. This is an exciting opportunity for someone who enjoys problem-solving, building relationships and delivering positive outcomes in a fast-paced and rewarding environment. What will our Complex Case Management Officer s do; Take ownership of a diverse caseload of complex property cases, coordinating investigations, action plans and multi-agency responses to achieve sustainable outcomes. Act as the primary point of contact for customers, delivering clear communication, managing expectations and providing support throughout the resolution process. Work closely with Property Care, Compliance, Neighbourhoods, Independent Living and external partners to deliver joined-up solutions for complex housing and property-related issues. Identify and manage risks relating to customer vulnerability, safeguarding, health and safety, compliance and organisational reputation, escalating concerns where required. Champion continuous improvement by identifying trends, sharing learning and helping to enhance customer experience, case management practices and regulatory compliance. What we are looking for; Proven experience managing complex customer cases, investigating issues, overcoming barriers and delivering positive outcomes in challenging situations. Excellent case management, organisational and communication skills, with the ability to manage competing priorities, influence stakeholders and build strong working relationships. Strong analytical, problem-solving and decision-making abilities, with confidence in assessing risk and handling difficult conversations professionally. Experience working collaboratively across services and partner organisations, ideally supporting vulnerable customers and coordinating multi-agency responses. A relevant professional qualification (or equivalent experience) and commitment to continuous professional development. Experience within social housing, housing condition casework, safeguarding, complaints investigations, Awaab's Law or regulatory compliance would be an advantage. Full driving licence and willing to travel across the Northwest. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Gareth Eadsforth, Managing Director of Property Care on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Income Officer Location : London Bridge Part time role (18 hours a week) Salary : Up to FTE £32,700 (£16,817.14 per year) Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. What you ll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high?quality, customer?focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accurate income and case management records, including clear action notes • Work collaboratively with the wider Income team and internal colleagues to support service delivery • Prepare legal documentation, attend court and support eviction processes where required • Help customers access additional financial support, including local authority and charitable funding • Follow safeguarding procedures, escalating concerns and making referrals as appropriate About you You ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer?focused role • Understanding of housing income, welfare benefits and affordability assessments • Experience managing customer accounts and complex casework • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn) • Strong communication skills with the ability to handle sensitive conversations professionally. • Ability to perform effectively in a fast-paced, high-pressure environment, managing competing priorities and maintaining high standards of service delivery. Why join us? We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. You ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde s income and services. Benefits • Excellent pension • Generous holiday allowance • Life assurance • Flexible benefits platform • Career development & learning support • Volunteering days • Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Income Officer Location : Chichester Part time role (18 hours a week) Salary : Up to FTE £32,700 (£16,817.14 per year) Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. What you ll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high?quality, customer?focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accurate income and case management records, including clear action notes • Work collaboratively with the wider Income team and internal colleagues to support service delivery • Prepare legal documentation, attend court and support eviction processes where required • Help customers access additional financial support, including local authority and charitable funding • Follow safeguarding procedures, escalating concerns and making referrals as appropriate About you You ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer?focused role • Understanding of housing income, welfare benefits and affordability assessments • Experience managing customer accounts and complex casework • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn) • Strong communication skills with the ability to handle sensitive conversations professionally. • Ability to perform effectively in a fast-paced, high-pressure environment, managing competing priorities and maintaining high standards of service delivery. Why join us? We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. You ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde s income and services. Benefits • Excellent pension • Generous holiday allowance • Life assurance • Flexible benefits platform • Career development & learning support • Volunteering days • Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

We are currently recruiting for an experienced Homelessness Caseworker to join a London Local Authority. This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and experience managing a caseload of applicants. Key responsibilities: Manage a caseload of homeless households, assessing housing needs and determining eligibility under the Housing Act 1996 and Homelessness Reduction Act 2017. Conduct homelessness assessments and investigations, including prevention and relief duties. Develop and review Personalised Housing Plans (PHPs) and provide appropriate housing advice and support. Make decisions in relation to statutory homelessness duties, including interim and main housing duties. Source and arrange suitable temporary accommodation where required. Liaise with landlords, housing providers, social care, support services and other agencies to secure appropriate housing solutions. Maintain accurate case records and ensure all decisions and actions are recorded in line with legislation and council procedures. Manage complex and vulnerable cases, including safeguarding, affordability and suitability considerations. Work towards preventing homelessness and securing sustainable housing outcomes for residents. Requirements: Previous experience working as a Homelessness Officer, Housing Options Officer, Homelessness Caseworker or similar within a Local Authority. Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience completing homelessness assessments and making statutory decisions. Good understanding of prevention and relief duties, PHPs and temporary accommodation. Excellent communication, case management and decision-making skills. Experience working with vulnerable households and multi-agency partners. Strong IT, administration and case recording skills. If you have relevant Local Authority homelessness experience and are available for a new opportunity, please get in touch to discuss the role. We are currently recruiting for an experienced Homelessness Caseworker to join a London Local Authority. This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and experience managing a caseload of applicants. Key responsibilities: Manage a caseload of homeless households, assessing housing needs and determining eligibility under the Housing Act 1996 and Homelessness Reduction Act 2017. Conduct homelessness assessments and investigations, including prevention and relief duties. Develop and review Personalised Housing Plans (PHPs) and provide appropriate housing advice and support. Make decisions in relation to statutory homelessness duties, including interim and main housing duties. Source and arrange suitable temporary accommodation where required. Liaise with landlords, housing providers, social care, support services and other agencies to secure appropriate housing solutions. Maintain accurate case records and ensure all decisions and actions are recorded in line with legislation and council procedures. Manage complex and vulnerable cases, including safeguarding, affordability and suitability considerations. Work towards preventing homelessness and securing sustainable housing outcomes for residents. Requirements: Previous experience working as a Homelessness Officer, Housing Options Officer, Homelessness Caseworker or similar within a Local Authority. Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience completing homelessness assessments and making statutory decisions. Good understanding of prevention and relief duties, PHPs and temporary accommodation. Excellent communication, case management and decision-making skills. Experience working with vulnerable households and multi-agency partners. Strong IT, administration and case recording skills. If you have relevant Local Authority homelessness experience and are available for a new opportunity, please get in touch to discuss the role.

Technical Support Officer Harlow District Council Mead Park Full time 37.5 Hours per week 12 Month Contract £116.96 PAYE per day Role Reporting to the Lead Employee Relations (ER) Manager, you will provide expert advice and support to managers and employees across all aspects of employee relations casework, including complex cases, within a shared services environment. You will work closely with the Lead ER Manager, Strategic People Business Partners, Talent Acquisition Business Partners, and Learning & Culture Partners to ensure the delivery of an effective, consistent, and collaborative People service across the organisation. Duties Dealing with Asset Management providing support to tenants, internal and external colleagues. Helping coordinate stock condition surveys/Energy Performance Surveys Dealing with enquiries and providing a written/oral response as required Undertaking general administration e.g. minute taking, preparing reports, supporting housing analysts, and detailed record keeping. Help with user training and facilitate access to databases Dealing with tenants/leaseholders daily Essential Experience Applicants should have a background in housing administration and providing technical support to Housing asset management and compliance teams. Understand the relationship between capital and revenue budgets within a repairs and capital investment environment. Knowledge of Health and Safety relating to technical issues within housing repairs. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Cromer area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.

Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Poringland area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.

Location: Welwyn Garden City Rate: £29.50 per hour (Umbrella) Contract: Minimum 3 Months Hours: Full-Time We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City. This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities. Key Responsibilities Deliver an effective housing and tenancy management service across a designated patch. Manage tenancy issues, neighbourhood concerns and estate management matters. Investigate and resolve tenancy breaches and anti-social behaviour cases. Conduct tenancy audits, sign-ups, home visits and estate inspections. Support vulnerable tenants and facilitate access to support services. Manage tenancy changes including successions and mutual exchanges. Respond to customer enquiries and complaints in a timely manner. Maintain accurate records and case management information. Work in partnership with residents, contractors and external agencies. Requirements Previous experience in housing management, tenancy management or a related field. Good understanding of housing legislation and tenancy enforcement. Experience managing challenging and sensitive casework. Strong customer service and communication skills. Ability to manage a varied caseload and prioritise effectively. Experience working collaboratively with stakeholders. Competent IT and record-keeping skills. Essential Full UK Driving Licence. Access to a vehicle. What's On Offer? £29.50 per hour Umbrella. Full-time hours. Minimum 3-month contract with potential for extension. Opportunity to work within a respected local authority housing service. Immediate start available.

Job Title: Private Sector Housing Team Leader - Interim Location: Bedfordshire (Hybrid - office attendance as and when required) Rate: 33.00 per hour (PAYE) / 43.24 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking a Private Sector Housing Team Leader to use statutory powers to regulate and improve conditions of private sector homes in the region. You will support the delivery of the Council's Housing Assistance policy and programmes, progressing the Housing Assistance programme and associated schemes, including face-to-face interactions with a range of customers and providing expert advice. You will assist the Head of Housing Solutions, applying your experience to lead and manage staff in delivering and developing specialised services. Key Responsibilities: Use statutory powers to regulate and improve conditions of private sector homes. Support and progress the delivery of the Housing Assistance programme and associated schemes, maximising public and private investment in the housing stock. Line manage a team of Environmental Health Officers/Technical Officers, covering a wide range of Private Sector Housing functions. Undertake complex case work and advise EHOs/Technical Officers on complex cases and HMOs. Undertake first review of prosecution files, tribunal cases, and financial penalty notices. Manage a reduced number of complex cases, supporting officers by attending inspections and assisting with notices, schedules of work, and evidence files. Be the first point of contact for customers relevant to the services provided. Requirements: Significant experience in private sector housing functions, including enforcement and HMO management. Experience of line managing Environmental Health Officers/Technical Officers. Sound knowledge of statutory powers relating to private sector housing (e.g., Housing Act 2004). Strong casework, advisory, and leadership skills. If this role aligns with your experience, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.

Housing Officer 21.34 per hour Whitehawk Community Hub & Library, Brighton Full-Time Monday to Friday 35 hours per week Please note that this is a fully office based position We're looking for an experienced Housing Officer to join a busy tenancy services team, managing a varied caseload and delivering high-quality housing management services to residents. This is a rewarding role where you'll balance tenancy support, enforcement, and safeguarding responsibilities while helping to create safer, stronger communities. What You'll Be Doing Managing a range of tenancy and housing management cases. Investigating and resolving anti-social behaviour (ASB) and tenancy breaches. Supporting vulnerable residents and working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and welfare checks. Preparing case files, witness statements, and legal documentation. Attending court hearings and representing the landlord in legal proceedings where required. Working closely with legal teams, police, social services, and other agencies. Handling complaints, disputes, and complex housing management issues. Ensuring properties, estates, and tenancies are managed effectively and safely. You Will Need Previous experience in Housing Management, Tenancy Management, Neighbourhood Management, ASB, or a similar housing role. Strong knowledge of housing legislation, tenancy enforcement, and anti-social behaviour processes. Experience managing complex casework involving vulnerable residents. Confidence preparing legal documentation and supporting court proceedings. Excellent communication and conflict-resolution skills. Ability to make balanced decisions, combining support and enforcement where appropriate. Strong IT skills, including Microsoft Office. Housing qualification (CIH or equivalent) desirable, although substantial relevant experience will also be considered. If you're an experienced Housing Officer with a passion for supporting residents, tackling complex tenancy issues, and creating positive community outcomes, please apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

The starting salary for this role is 42,958 per annum, working 36 hours per week. We are seeking to appoint a Historic Buildings Officer , based within Surrey County Council's Historic Environment and Planning Team at Woking. This role offers an exciting opportunity for a qualified heritage specialist to develop, grow and put into practice their skills in the assessment, understanding and management of historic buildings and conservation areas within the context of the planning process, working within a small supportive team of dedicated buildings specialists. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time opportunities) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role As a Historic Buildings Officer, you will provide specialist conservation advice to a range of organisations and individuals, from the County Council's own planning functions, other local authorities within Surrey, charitable trusts as well as directly to homeowners. No two days are the same, with in-depth research, engaging projects and challenging casework all part of the role. You will be an experienced conservation and buildings specialist with a strong track record in local authority heritage teams, delivering timely, efficient and pragmatic planning related services. You will be familiar with British architecture in general, and the architectural history of Surrey in particular, and have thorough knowledge of the investigation, assessment, understanding, conservation and management of historic buildings and conservation areas. A degree in a suitable heritage-related subject (such as history, architectural studies, historic building conservation, archaeology etc.) is required, as is experience in the provision of advice, guidance and expertise in the management of a wide range of historic building types, as well as conservation areas and designed landscapes. The post will also involve a significant degree of stakeholder engagement, ranging from the general public, through to fellow professionals and elected Members. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Educated to degree level in a relevant subject, with a demonstrable passion for and a developed level of experience in, advising and managing various aspects of the built historic environment. A broad and detailed knowledge of architecture, designed landscapes and archaeology, and a deep and extensive understanding of the planning process surrounding heritage management. Demonstrable, or comparable, experience within local planning authority planning teams. Membership of relevant professional body (i.e. IHBC, MRITP). Excellent IT skills and be confident at using Microsoft Office and GIS applications. Full UK driving licence and access to their own car. The job advert closes at 23:59 on 18/10/2026 with interviews planned to follow in the w/c 02/11/2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs

Housing Advice and Prevention Officer Lowestoft Contract £22.20 per hour PAYE or £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Advice and Prevention Officer Mainly working from home. Can send equipment out. Do have team meetings some face to face. Basic DBS required Sits within housing needs team. Experience around housing advice and homelessness. Housing team in a local authority, assessing homelessness, writing homeless decisions. Parts 6 and 7 of housing act. Used the system they have used Civica. This is one of many vacancies we are recruiting for please visit our website for more opportunities. To support the Senior Housing Needs Officer to carry out the following duties in each of the following service areas: 1. To assess and verify all applications made under Part 6 of the Housing Act 1996 in line with the current Allocations Policy including requests for reviews of the Council s decision on the applicants housing priority/status. 1. To assess and determine the Councils statutory homeless duty towards people under Part 7 the Housing Act 1996 that present to the Council for assistance in line with the homeless legislation, case law, and statutory code of guidance. 2. To participate in the Council s housing advice and assistance duty rota, telephone duty, home visits, and out of hours standby rota including responsibility for an assigned specialist area of expertise linked to a wide range of client groups/schemes. 3. To undertake active homelessness casework to prevent or relieve homelessness using your prerequisite expertise, knowledge, and skills to deploy a range of interventions including in-house private rented sector access schemes and applications to the register. 4. To manage a varied and complex caseload, supporting customers at application stage, through to the bidding and offer stage, keeping an accurate account of all relevant information to ensure decisions are reached within target and that they are correctly documented. 5. Interview and investigate homeless applicants and customers threatened with homelessness in the most appropriate way to determine their housing need and circumstances, being aware of current homelessness legislation. 6. To ensure robust, accurate and consistent casework, including but not limited to: Eligibility and Qualification for housing, support to care leavers, homelessness investigations and prevention advice, veterans and members of the Armed Forces, prisoner resettlement, MAPPA, MARAC, supported and Move On accommodation, domestic Abuse, violence, anti-social behaviour, threatening and coercive behaviour, safeguarding, property condition and tenancy sustainment, income assessments and referrals to specialist income advisors and attending case conferences and other forums as required. 7. To ensure the casework is recorded in line with laid down procedure and statutory guidance. 8. To be responsible for the overall administration of the Housing Need Service including the monitoring and maximisation of income associated with the provision of emergency and temporary accommodation, and the Councils Private Rented Sector Access Schemes. 9. To assess against funding criteria when financial assistance is required and provide a recommendation for approval to the Team Leader in order to assists with Homelessness Prevention. 10. To work in partnership with Statutory and Voluntary Agencies on cases involving acute housing need. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Neighbourhood Officer North London Hybrid working Rate: £27.37 per hour (Umbrella) Initial contract: 3 months Working hours: 35 hours per week Working arrangement: Hybrid Role summary You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners. This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities. What you will do as a Neighbourhood Officer Deliver a proactive tenancy and neighbourhood management service across a designated patch. Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs. Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion. Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies. Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required. Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes. What you will need as a Neighbourhood Officer Previous experience delivering customer-facing tenancy or housing management services. Experience managing a portfolio of complex housing and resident casework. Strong knowledge and practical understanding of housing law. Experience working within a complex housing organisation and managing competing priorities. Demonstrable experience of resident engagement, community development and partnership working. Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous. What's on offer £27.37 per hour (Umbrella) Initial 3-month contract 35 hours per week Hybrid working Interested? Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role.

We are currently looking for an experienced Housing Enforcement Lead to provide operational and functional leadership across a Housing & Vulnerability service. The role will take a lead across Private Sector Housing, Renters' Rights and wider Housing Strategy, combining technical expertise with day-to-day team leadership and responsibility for resolving complex cases. The role offers hybrid working, with 2 days per week working from home. The Role Provide functional leadership across Private Sector Housing, including HHSRS, HMO licensing, Fire Safety in High Rise Dwellings, Asylum Accommodation and Public Health in Housing. Lead on the implementation and enforcement of Renters' Rights requirements. Provide functional leadership across Housing Strategy, including Homelessness, Temporary Accommodation, Supported Accommodation and Affordable Housing. Provide day-to-day leadership to ensure work processes, standards, performance and regulatory compliance are maintained and continuously improved. Act as the technical lead for Private Sector Housing and Renters' Rights, personally managing more complex and contentious cases. Provide specialist advice and support to officers dealing with cases of varying complexity. Train, mentor and develop officers to ensure consistently high standards of casework and enforcement. Develop procedures, guidance and tools to support consistent decision-making and regulatory compliance. Prepare witness statements, evidence and legal cases relating to enforcement action, appeals, tribunals and hearings. Support the operational management of the service, including performance, budgets, complaints and appeals. Contribute to wider transformation, service improvement and externally funded housing initiatives. Key Requirements Significant experience within Private Sector Housing or Housing Enforcement in a local authority environment. Strong technical knowledge of HHSRS, HMO licensing and Private Sector Housing legislation. Experience managing complex and contentious housing enforcement cases. Strong understanding of Renters' Rights implementation and enforcement. Experience preparing enforcement cases, witness statements and evidence for legal proceedings, tribunals or appeals. Experience providing technical leadership, supervision and guidance to housing enforcement professionals. Previous experience leading or supervising a Private Sector Housing or Housing Enforcement team. Understanding of wider housing services, including Homelessness, Temporary Accommodation, Supported Accommodation and Affordable Housing. Experience maintaining and improving operational processes, performance standards and regulatory compliance. What You Need to Do Now If you are interested in this Housing Enforcement Lead role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Enforcement Leads, Private Sector Housing Managers, Environmental Health Officers and HMO Enforcement Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing and enforcement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A Bedfordshire Local Authority is seeking an experienced Private Sector Housing Officer to support a busy Housing Standards service during a period of increased demand. The team is currently seeing a significant rise in service requests relating to damp and mould, retaliatory eviction concerns and poor conditions within privately rented accommodation. As a result, they're looking for an officer who is comfortable managing complex cases from inspection through to enforcement. This opportunity would suit someone who enjoys being out in the district, making decisions, and working with landlords and residents to achieve real improvements rather than sitting behind a desk all day. The role: Investigating housing complaints and potential breaches of housing legislation Conducting HHSRS assessments and property inspections Managing enforcement cases from initial complaint through to resolution Drafting schedules of works and statutory notices Working alongside legal teams on more complex enforcement matters Providing technical advice to landlords, agents and residents What's attractive about this contract: Long-term contract opportunity Flexible hybrid working arrangements Experienced and friendly housing management team Immediate impact role with a variety of casework Opportunity to work on some high-profile housing standards projects You'll need: A background working within a Local Authority Private Sector Housing team Strong working knowledge of HHSRS and housing enforcement legislation Experience serving notices and progressing enforcement action Excellent communication skills and a practical, solution-focused approach Whether you're between contracts or simply looking for a more interesting caseload, this is a great opportunity to join a proactive authority that's committed to raising standards across the private rented sector. For a confidential discussion about the role, get in touch today. (url removed) (phone number removed)