Tech Business Developer Manager, Amazon Key DESCRIPTION Imagine a world where home access is seamless, secure, and smart. Where deliveries happen without you being home, and friends can drop by even when you're away. This isn't the future - it's happening now with Amazon Key, and we're looking for visionaries to help us expand this revolutionary technology across the UK. Are you ready to be at the forefront of transforming how people interact with their homes and receive deliveries? Do you thrive on the excitement of introducing new technology to skeptics and turning them into enthusiasts? If you're passionate about shaping the future of home security and convenience, we want you on our team! We are looking for an experienced, highly-driven and resourceful Tech Business Developer Manager to support our expansion in the UK. You will be responsible to promote Amazon Key products to building managers, building owners and housing associations. You will also collect market and customers' insights to ensure we continue to improve our product and delight our customers. You will be in charge of building strategic relationships with the top real estate management companies, effectively leading Amazon Key expansion. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). Key job responsibilities Leverage your network to gain access to building managers, owners, and housing associations. Conduct compelling product demos and negotiations with high-level prospects. Build a lead pipeline and qualify your leads. Leverage your network and experience to accelerate Amazon Key expansion. Build and maintain strong relationships with our potential future strategic customers. Work hands in hands with Amazon Key leaders, Marketing, Install Operations and Customer Support. Measure performance, articulate root-cause analysis, and link to specific improvement areas. A day in the life You have strong business development skills and a proven track record of meeting and exceeding goals and revenue targets. You are excited to join a developing new start-up. You have prior experience in selling to building managers, building owners and housing associations, especially in the residential space. You are a self-starter, and can juggle multiple priorities and make things happen in a fast-paced, dynamic, and often highly ambiguous environment. You can easily shift from thinking to rolling up your sleeves and executing, in order to deliver results. About the team The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs. BASIC QUALIFICATIONS Bachelor's degree. Experience in developing, negotiating and executing business agreements. Experience developing strategies that influence leadership decisions at the organizational level. Experience managing programs across functional teams, building processes and coordinating release schedules. Experience in building a lead pipeline and in qualifying leads. PREFERRED QUALIFICATIONS Experience interpreting data and making business recommendations. Existing contacts and relationship with Real Estate Property Managers. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Apr 26, 2025
Full time
Tech Business Developer Manager, Amazon Key DESCRIPTION Imagine a world where home access is seamless, secure, and smart. Where deliveries happen without you being home, and friends can drop by even when you're away. This isn't the future - it's happening now with Amazon Key, and we're looking for visionaries to help us expand this revolutionary technology across the UK. Are you ready to be at the forefront of transforming how people interact with their homes and receive deliveries? Do you thrive on the excitement of introducing new technology to skeptics and turning them into enthusiasts? If you're passionate about shaping the future of home security and convenience, we want you on our team! We are looking for an experienced, highly-driven and resourceful Tech Business Developer Manager to support our expansion in the UK. You will be responsible to promote Amazon Key products to building managers, building owners and housing associations. You will also collect market and customers' insights to ensure we continue to improve our product and delight our customers. You will be in charge of building strategic relationships with the top real estate management companies, effectively leading Amazon Key expansion. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). Key job responsibilities Leverage your network to gain access to building managers, owners, and housing associations. Conduct compelling product demos and negotiations with high-level prospects. Build a lead pipeline and qualify your leads. Leverage your network and experience to accelerate Amazon Key expansion. Build and maintain strong relationships with our potential future strategic customers. Work hands in hands with Amazon Key leaders, Marketing, Install Operations and Customer Support. Measure performance, articulate root-cause analysis, and link to specific improvement areas. A day in the life You have strong business development skills and a proven track record of meeting and exceeding goals and revenue targets. You are excited to join a developing new start-up. You have prior experience in selling to building managers, building owners and housing associations, especially in the residential space. You are a self-starter, and can juggle multiple priorities and make things happen in a fast-paced, dynamic, and often highly ambiguous environment. You can easily shift from thinking to rolling up your sleeves and executing, in order to deliver results. About the team The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs. BASIC QUALIFICATIONS Bachelor's degree. Experience in developing, negotiating and executing business agreements. Experience developing strategies that influence leadership decisions at the organizational level. Experience managing programs across functional teams, building processes and coordinating release schedules. Experience in building a lead pipeline and in qualifying leads. PREFERRED QUALIFICATIONS Experience interpreting data and making business recommendations. Existing contacts and relationship with Real Estate Property Managers. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Repairs Supervisor Department: Housing Repairs Section/Service: Housing Management Reports to: Operations Manager Contract Length: 3 month rolling contract Hours: 36 hours Rate: £34.48 p/h 1. Job Purpose The Repairs Supervisor is responsible for leading and managing a team of trade operatives and apprentices to ensure the delivery of high-quality, efficient, and compliant responsive repairs, void property works, and planned maintenance. This includes overseeing daily operations, ensuring statutory compliance, and fostering a positive health and safety culture. The role also involves performance management, training delivery, and ensuring customer satisfaction across all aspects of the housing repairs service. 2. Key Responsibilities Lead, supervise, and motivate a team of operatives to meet daily and weekly work targets. Manage operational delivery of responsive repairs, planned works, and void refurbishments. Conduct pre- and post-inspections to ensure work quality and compliance. Oversee statutory compliance in specialist areas, including Gas, Electrical, and Fire Risk Assessment works. Ensure effective stock and materials management, coordinating plant and access equipment requirements. Liaise with Planning, Housing Response, and other teams to ensure optimal scheduling and resource deployment. Provide technical advice and support to operatives and internal staff. Monitor and manage contractor performance and quality of work. Approve variations and escalate as necessary within budget and policy frameworks. Deliver regular team briefings, 1:1s, appraisals, and tool-box talks. Undertake site visits to monitor work-in-progress and ensure health & safety compliance. Champion a culture of health and safety and ensure all operatives comply with relevant legislation and policies. Represent the service at resident meetings, community events, and exhibitions as required (including outside normal working hours). Maintain and operate a company or personal vehicle in line with the Council's policies. Essential Qualifications: NVQ Level 3 or equivalent in a relevant trade or building discipline. SMSTS/SSSTS or equivalent health & safety certification. Full UK driving licence. Desirable Qualifications: IOSH/NEBOSH certification. Trade apprenticeship or background in construction. Knowledge & Experience: Extensive knowledge of housing maintenance and repairs operations. Experience supervising operatives or trade staff in a repairs or construction setting. Understanding of relevant statutory compliance including Gas Safe, Electrical, and FRA legislation. Experience in performance and resource management. Proven ability to manage Health & Safety in an operational environment. Skills & Competencies: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Able to interpret technical drawings and specifications. Strong planning and organizational skills. IT literate - experience using scheduling and housing management systems. Commitment to excellent customer service and tenant satisfaction. 4. Additional Information Occasional evening and out-of-hours work is required. Travel across multiple sites within the borough is expected. Uniform, PPE, and company vehicle (if applicable) will be provided.
Apr 25, 2025
Contract
Repairs Supervisor Department: Housing Repairs Section/Service: Housing Management Reports to: Operations Manager Contract Length: 3 month rolling contract Hours: 36 hours Rate: £34.48 p/h 1. Job Purpose The Repairs Supervisor is responsible for leading and managing a team of trade operatives and apprentices to ensure the delivery of high-quality, efficient, and compliant responsive repairs, void property works, and planned maintenance. This includes overseeing daily operations, ensuring statutory compliance, and fostering a positive health and safety culture. The role also involves performance management, training delivery, and ensuring customer satisfaction across all aspects of the housing repairs service. 2. Key Responsibilities Lead, supervise, and motivate a team of operatives to meet daily and weekly work targets. Manage operational delivery of responsive repairs, planned works, and void refurbishments. Conduct pre- and post-inspections to ensure work quality and compliance. Oversee statutory compliance in specialist areas, including Gas, Electrical, and Fire Risk Assessment works. Ensure effective stock and materials management, coordinating plant and access equipment requirements. Liaise with Planning, Housing Response, and other teams to ensure optimal scheduling and resource deployment. Provide technical advice and support to operatives and internal staff. Monitor and manage contractor performance and quality of work. Approve variations and escalate as necessary within budget and policy frameworks. Deliver regular team briefings, 1:1s, appraisals, and tool-box talks. Undertake site visits to monitor work-in-progress and ensure health & safety compliance. Champion a culture of health and safety and ensure all operatives comply with relevant legislation and policies. Represent the service at resident meetings, community events, and exhibitions as required (including outside normal working hours). Maintain and operate a company or personal vehicle in line with the Council's policies. Essential Qualifications: NVQ Level 3 or equivalent in a relevant trade or building discipline. SMSTS/SSSTS or equivalent health & safety certification. Full UK driving licence. Desirable Qualifications: IOSH/NEBOSH certification. Trade apprenticeship or background in construction. Knowledge & Experience: Extensive knowledge of housing maintenance and repairs operations. Experience supervising operatives or trade staff in a repairs or construction setting. Understanding of relevant statutory compliance including Gas Safe, Electrical, and FRA legislation. Experience in performance and resource management. Proven ability to manage Health & Safety in an operational environment. Skills & Competencies: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Able to interpret technical drawings and specifications. Strong planning and organizational skills. IT literate - experience using scheduling and housing management systems. Commitment to excellent customer service and tenant satisfaction. 4. Additional Information Occasional evening and out-of-hours work is required. Travel across multiple sites within the borough is expected. Uniform, PPE, and company vehicle (if applicable) will be provided.
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Apr 25, 2025
Full time
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
REI Pre-Construction Manager, REI Pre-Construction Project team Job ID: Amazon UK Services Ltd. Are you keen to be part of a team directly responsible for the development, design and construction of great logistic projects with the latest technology across EMEA countries? Are you seeking a fast-paced and growing environment to enjoy an invaluable experience in a fast-paced and international environment, focused on innovating for our customers, along with the opportunity to learn from highly experienced professionals of the area? As a Preconstruction Manager you will be part of the Design and Construction team (D&C) within AMZ Global Engineering services (GES), with the long-term vision of shaping the future of the Construction Industry. Within D&C we push the boundaries of possibility, driving innovative, standardized and scalable solutions to deliver high quality buildings and capacity to meet customer needs. We deliver, having safety, people and sustainability at the heart of what we do. The role will be based in UK with 50% of time traveling either domestically or to other EMEA countries. Key job responsibilities You will independently manage complex, cross-functional industrial projects from site selection through design completion, permitting and contract execution, coordinating with design teams and project stakeholders to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external stakeholders and drive results through communicating, weighing risks, clearing blockers, making decisions, leading and influencing. You will oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects. You will perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor and design consultants. You will estimate cost, manage Due Diligences, schedule tracking, and forecasting are fundamental components, including identifying and solving factors that may impede a successful permitted project hand-over. You will supervise the implementation and management of Amazon's safety programs and standards. You will insist on the highest standards from self and others and drive accountability for results. You will negotiate with contractors, vendors and suppliers. A day in the life Each day you will represent AMZ and D&C GES in ensuring the on-time and in-budget execution of Amazon construction projects, while strategically improving its processes, costs, quality H&S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert technical and project management resource to complete construction projects and skillfully motivate and focus people of all levels to deliver. You will drive significant communication across departments, to front line and executive level managers while serving as an authority on project issues. You will leverage your experience and tools to understand where gaps exist in project plans and propose solutions. You will be understanding and negotiating terms of contracts with developers, contractors and consultants representing Amazon's interests. Daily tasks may be comprised of site validation, due diligence and risk analysis, design management, contract/lease and cost negotiations, stakeholder and vendor management. For jurisdictional coordination you will get familiar with zoning/planning, fire code and building codes. You will act as the primary escalation point for the evaluation of the feasibility of potential future projects; owning and tracking issues to ensure that they are addressed, documented, and resolved using influence to manage team members. Great communication skills to front line and executive level managers will be a must. About the team We are a diverse, upbeat, creative and passionate team of designers, engineers, project and construction managers. We are owners of our scope and deliver results oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance. D&C GES Values SAFETY FIRST. We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard. PEOPLE OBSESSION. We understand the value of listening, promote diversity, led by example and work together to achieve more, while remembering to have fun. CHALLENGE THE NORM. We challenge each other and the industry to try new methods of working, and make a SAFER and more SUSTAINABLE environment. We are human, and not afraid to learn from our mistakes, and keep going! MAKE AN IMPACT. We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big. TRUST. We build trust with our Customer, making ambitious but realistic commitments. BASIC QUALIFICATIONS - A completed Bachelor's degree in Architecture, Engineering, Construction Management or comparable field and solid demonstrable experience as an Architect, Engineer, Construction Manager, Development Manager, Owner's project management representative or other Commercial Development and Construction related disciplines. - Solid demonstrable project management experience from design phase through implementation and operation, negotiating construction, procurement and labour contracts. - Experience within packaging processing/logistical facilities with complex equipment or comparable experience will be appreciated. - Fluent in English PREFERRED QUALIFICATIONS - Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field - Experience operating within at least two disciplines in the construction industry, which could consist of General Contracting, Owner's Representation, Commercial Development, Engineering & Design, owners project management representative or similar. - Demonstrated capability in the planning, design review & implementation, and project management/control of new structures & the enhancement of existing facility buildings. - Experience managing multi-disciplinary design incorporating industrial automation, robotics, or similar. - Strong influencing and negotiating skills - Demonstrated success in communicating to various audiences (e.g. senior management, peers, public officials, vendors, etc.) - Knowledge of Building Information Modelling (BIM). - French, German, Polish, Arabic, Turkish, Portuguese, Afrikaans and Zulu are considered preferred qualifications. Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based anywhere in UK with 50% of time traveling either domestically or to other EMEA countries. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apr 25, 2025
Full time
REI Pre-Construction Manager, REI Pre-Construction Project team Job ID: Amazon UK Services Ltd. Are you keen to be part of a team directly responsible for the development, design and construction of great logistic projects with the latest technology across EMEA countries? Are you seeking a fast-paced and growing environment to enjoy an invaluable experience in a fast-paced and international environment, focused on innovating for our customers, along with the opportunity to learn from highly experienced professionals of the area? As a Preconstruction Manager you will be part of the Design and Construction team (D&C) within AMZ Global Engineering services (GES), with the long-term vision of shaping the future of the Construction Industry. Within D&C we push the boundaries of possibility, driving innovative, standardized and scalable solutions to deliver high quality buildings and capacity to meet customer needs. We deliver, having safety, people and sustainability at the heart of what we do. The role will be based in UK with 50% of time traveling either domestically or to other EMEA countries. Key job responsibilities You will independently manage complex, cross-functional industrial projects from site selection through design completion, permitting and contract execution, coordinating with design teams and project stakeholders to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external stakeholders and drive results through communicating, weighing risks, clearing blockers, making decisions, leading and influencing. You will oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects. You will perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor and design consultants. You will estimate cost, manage Due Diligences, schedule tracking, and forecasting are fundamental components, including identifying and solving factors that may impede a successful permitted project hand-over. You will supervise the implementation and management of Amazon's safety programs and standards. You will insist on the highest standards from self and others and drive accountability for results. You will negotiate with contractors, vendors and suppliers. A day in the life Each day you will represent AMZ and D&C GES in ensuring the on-time and in-budget execution of Amazon construction projects, while strategically improving its processes, costs, quality H&S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert technical and project management resource to complete construction projects and skillfully motivate and focus people of all levels to deliver. You will drive significant communication across departments, to front line and executive level managers while serving as an authority on project issues. You will leverage your experience and tools to understand where gaps exist in project plans and propose solutions. You will be understanding and negotiating terms of contracts with developers, contractors and consultants representing Amazon's interests. Daily tasks may be comprised of site validation, due diligence and risk analysis, design management, contract/lease and cost negotiations, stakeholder and vendor management. For jurisdictional coordination you will get familiar with zoning/planning, fire code and building codes. You will act as the primary escalation point for the evaluation of the feasibility of potential future projects; owning and tracking issues to ensure that they are addressed, documented, and resolved using influence to manage team members. Great communication skills to front line and executive level managers will be a must. About the team We are a diverse, upbeat, creative and passionate team of designers, engineers, project and construction managers. We are owners of our scope and deliver results oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance. D&C GES Values SAFETY FIRST. We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard. PEOPLE OBSESSION. We understand the value of listening, promote diversity, led by example and work together to achieve more, while remembering to have fun. CHALLENGE THE NORM. We challenge each other and the industry to try new methods of working, and make a SAFER and more SUSTAINABLE environment. We are human, and not afraid to learn from our mistakes, and keep going! MAKE AN IMPACT. We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big. TRUST. We build trust with our Customer, making ambitious but realistic commitments. BASIC QUALIFICATIONS - A completed Bachelor's degree in Architecture, Engineering, Construction Management or comparable field and solid demonstrable experience as an Architect, Engineer, Construction Manager, Development Manager, Owner's project management representative or other Commercial Development and Construction related disciplines. - Solid demonstrable project management experience from design phase through implementation and operation, negotiating construction, procurement and labour contracts. - Experience within packaging processing/logistical facilities with complex equipment or comparable experience will be appreciated. - Fluent in English PREFERRED QUALIFICATIONS - Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field - Experience operating within at least two disciplines in the construction industry, which could consist of General Contracting, Owner's Representation, Commercial Development, Engineering & Design, owners project management representative or similar. - Demonstrated capability in the planning, design review & implementation, and project management/control of new structures & the enhancement of existing facility buildings. - Experience managing multi-disciplinary design incorporating industrial automation, robotics, or similar. - Strong influencing and negotiating skills - Demonstrated success in communicating to various audiences (e.g. senior management, peers, public officials, vendors, etc.) - Knowledge of Building Information Modelling (BIM). - French, German, Polish, Arabic, Turkish, Portuguese, Afrikaans and Zulu are considered preferred qualifications. Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based anywhere in UK with 50% of time traveling either domestically or to other EMEA countries. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
REI Pre-Construction Manager, REI Pre-Construction Project team Sector: Construction and Building Services, Project and Program Management Role: Manager Contract Type: Permanent Hours: Full Time DESCRIPTION Are you keen to be part of a team directly responsible for the development, design, and construction of great logistic projects with the latest technology across EMEA countries? Are you seeking a fast-paced and growing environment to enjoy an invaluable experience in a fast-paced and international environment, focused on innovating for our customers, along with the opportunity to learn from highly experienced professionals of the area? As a Preconstruction Manager, you will be part of the Design and Construction team (D&C) within AMZ Global Engineering services (GES), with the long-term vision of shaping the future of the Construction Industry. Within D&C, we push the boundaries of possibility, driving innovative, standardized, and scalable solutions to deliver high-quality buildings and capacity to meet customer needs. We deliver, having safety, people, and sustainability at the heart of what we do. The role will be based in the UK with 50% of time traveling either domestically or to other EMEA countries. Key job responsibilities You will independently manage complex, cross-functional industrial projects from site selection through design completion, permitting, and contract execution, coordinating with design teams and project stakeholders to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external teams and drive results through communicating, weighing risks, clearing blockers, making decisions, leading, and influencing. You will oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects. You will perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor, and design consultants. You will estimate cost, manage Due Diligences, schedule tracking, and forecasting, including identifying and solving factors that may impede a successful permitted project hand-over. You will supervise the implementation and management of Amazon's safety programs and standards. You will insist on the highest standards from self and others and drive accountability for results. You will negotiate with contractors, vendors, and suppliers. A day in the life Each day you will represent AMZ and D&C GES in ensuring the on-time and in-budget execution of Amazon construction projects, while strategically improving its processes, costs, quality H&S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert technical and project management resource to complete construction projects and skillfully motivate and focus people of all levels to deliver. You will drive significant communication across departments, to front line and executive level managers while serving as an authority on project issues. You will leverage your experience and tools to understand where gaps exist in project plans and propose solutions. You will be understanding and negotiating terms of contracts with developers, contractors, and consultants representing Amazon's interests. Daily tasks may include site validation, due diligence and risk analysis, design management, contract/lease and cost negotiations, stakeholder and vendor management. For jurisdictional coordination, you will get familiar with zoning/planning, fire code, and building codes. You will act as the primary escalation point for the evaluation of the feasibility of potential future projects, owning and tracking issues to ensure that they are addressed, documented, and resolved using influence to manage team members. Great communication skills to front line and executive level managers will be a must. About the team We are a diverse, upbeat, creative, and passionate team of designers, engineers, project and construction managers. We are owners of our scope and deliver results-oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance. D&C GES Values SAFETY FIRST: We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard. PEOPLE OBSESSION: We understand the value of listening, promote diversity, lead by example, and work together to achieve more, while remembering to have fun. CHALLENGE THE NORM: We challenge each other and the industry to try new methods of working and make a SAFER and more SUSTAINABLE environment. We are human and not afraid to learn from our mistakes and keep going! MAKE AN IMPACT: We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big. TRUST: We build trust with our Customer, making ambitious but realistic commitments. BASIC QUALIFICATIONS A completed Bachelor's degree in Architecture, Engineering, Construction Management, or comparable field and solid demonstrable experience as an Architect, Engineer, Construction Manager, Development Manager, Owner's project management representative, or other Commercial Development and Construction related disciplines. Solid demonstrable project management experience from design phase through implementation and operation, negotiating construction, procurement, and labor contracts. Experience within packaging processing/logistical facilities with complex equipment or comparable experience will be appreciated. Fluent in English. PREFERRED QUALIFICATIONS Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field. Experience operating within at least two disciplines in the construction industry, which could consist of General Contracting, Owner's Representation, Commercial Development, Engineering & Design, owners project management representative, or similar. Demonstrated capability in the planning, design review & implementation, and project management/control of new structures & the enhancement of existing facility buildings. Experience managing multi-disciplinary design incorporating industrial automation, robotics, or similar. Strong influencing and negotiating skills. Demonstrated success in communicating to various audiences (e.g. senior management, peers, public officials, vendors, etc.). Knowledge of Building Information Modelling (BIM). French, German, Polish, Arabic, Turkish, Portuguese, Afrikaans, and Zulu are considered preferred qualifications. Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based anywhere in the UK with 50% of time traveling either domestically or to other EMEA countries. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apr 25, 2025
Full time
REI Pre-Construction Manager, REI Pre-Construction Project team Sector: Construction and Building Services, Project and Program Management Role: Manager Contract Type: Permanent Hours: Full Time DESCRIPTION Are you keen to be part of a team directly responsible for the development, design, and construction of great logistic projects with the latest technology across EMEA countries? Are you seeking a fast-paced and growing environment to enjoy an invaluable experience in a fast-paced and international environment, focused on innovating for our customers, along with the opportunity to learn from highly experienced professionals of the area? As a Preconstruction Manager, you will be part of the Design and Construction team (D&C) within AMZ Global Engineering services (GES), with the long-term vision of shaping the future of the Construction Industry. Within D&C, we push the boundaries of possibility, driving innovative, standardized, and scalable solutions to deliver high-quality buildings and capacity to meet customer needs. We deliver, having safety, people, and sustainability at the heart of what we do. The role will be based in the UK with 50% of time traveling either domestically or to other EMEA countries. Key job responsibilities You will independently manage complex, cross-functional industrial projects from site selection through design completion, permitting, and contract execution, coordinating with design teams and project stakeholders to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external teams and drive results through communicating, weighing risks, clearing blockers, making decisions, leading, and influencing. You will oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects. You will perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor, and design consultants. You will estimate cost, manage Due Diligences, schedule tracking, and forecasting, including identifying and solving factors that may impede a successful permitted project hand-over. You will supervise the implementation and management of Amazon's safety programs and standards. You will insist on the highest standards from self and others and drive accountability for results. You will negotiate with contractors, vendors, and suppliers. A day in the life Each day you will represent AMZ and D&C GES in ensuring the on-time and in-budget execution of Amazon construction projects, while strategically improving its processes, costs, quality H&S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert technical and project management resource to complete construction projects and skillfully motivate and focus people of all levels to deliver. You will drive significant communication across departments, to front line and executive level managers while serving as an authority on project issues. You will leverage your experience and tools to understand where gaps exist in project plans and propose solutions. You will be understanding and negotiating terms of contracts with developers, contractors, and consultants representing Amazon's interests. Daily tasks may include site validation, due diligence and risk analysis, design management, contract/lease and cost negotiations, stakeholder and vendor management. For jurisdictional coordination, you will get familiar with zoning/planning, fire code, and building codes. You will act as the primary escalation point for the evaluation of the feasibility of potential future projects, owning and tracking issues to ensure that they are addressed, documented, and resolved using influence to manage team members. Great communication skills to front line and executive level managers will be a must. About the team We are a diverse, upbeat, creative, and passionate team of designers, engineers, project and construction managers. We are owners of our scope and deliver results-oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance. D&C GES Values SAFETY FIRST: We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard. PEOPLE OBSESSION: We understand the value of listening, promote diversity, lead by example, and work together to achieve more, while remembering to have fun. CHALLENGE THE NORM: We challenge each other and the industry to try new methods of working and make a SAFER and more SUSTAINABLE environment. We are human and not afraid to learn from our mistakes and keep going! MAKE AN IMPACT: We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big. TRUST: We build trust with our Customer, making ambitious but realistic commitments. BASIC QUALIFICATIONS A completed Bachelor's degree in Architecture, Engineering, Construction Management, or comparable field and solid demonstrable experience as an Architect, Engineer, Construction Manager, Development Manager, Owner's project management representative, or other Commercial Development and Construction related disciplines. Solid demonstrable project management experience from design phase through implementation and operation, negotiating construction, procurement, and labor contracts. Experience within packaging processing/logistical facilities with complex equipment or comparable experience will be appreciated. Fluent in English. PREFERRED QUALIFICATIONS Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field. Experience operating within at least two disciplines in the construction industry, which could consist of General Contracting, Owner's Representation, Commercial Development, Engineering & Design, owners project management representative, or similar. Demonstrated capability in the planning, design review & implementation, and project management/control of new structures & the enhancement of existing facility buildings. Experience managing multi-disciplinary design incorporating industrial automation, robotics, or similar. Strong influencing and negotiating skills. Demonstrated success in communicating to various audiences (e.g. senior management, peers, public officials, vendors, etc.). Knowledge of Building Information Modelling (BIM). French, German, Polish, Arabic, Turkish, Portuguese, Afrikaans, and Zulu are considered preferred qualifications. Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based anywhere in the UK with 50% of time traveling either domestically or to other EMEA countries. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job Title: Junior Property Manager Salary: £30,000 - £35,000 Location: Ware Contract: Permanent, Full Time Hours: Monday to Friday 9-5pm (1hr lunch) Company: Our client, a well-established Property Management Company based in Bishops Stortford, is seeking a Junior Property Manager to oversee and manage a diverse portfolio, including blocks of flats and estate of houses. The successful candidate will work closely with Residential Management Companies, RTM Companies, and Landlords, delivering bespoke property management services that ensure full compliance with relevant legislation and legal frameworks. Responsibilities: Property Portfolio Management: Manage a portfolio of properties, ensuring the day-to-day operations run smoothly and efficiently. Client Liaison: Communicate regularly with clients, including Residential Management Companies, RTM Companies, and Landlords, to understand their needs and ensure satisfaction with the management service. Legal Compliance: Ensure all properties within the portfolio are compliant with current property laws, regulations, and legal frameworks, including health and safety, tenancy agreements, and property inspections. Reporting and Documentation: Maintain accurate and up-to-date records for all properties under management, providing clear, transparent, and timely reports to clients as needed. Tenant Relations: Support the Senior Property Manager in handling tenant inquiries, resolving issues, and maintaining positive tenant relationships. Maintenance and Repairs: Coordinate maintenance and repair services for properties, ensuring that work is completed efficiently and within budget. Financial Administration: Assist with budgeting, invoicing, and payment tracking for property-related services and costs. Property Inspections: Conduct regular inspections of properties within the portfolio to identify issues or areas needing attention. Emergency Response: Provide support during emergencies or urgent situations involving properties under management. Skills & Experience Required: A minimum of 1 years' experience in property management or a related field is preferred. Fresh graduates with an interest in property management are also welcome to apply. Excellent communication skills, both written and verbal, with the ability to build relationships with clients and tenants. Strong organisational and time-management abilities, with attention to detail and the ability to handle multiple tasks simultaneously. Strong analytical and problem-solving skills, with the ability to find solutions under pressure. Proficiency in Microsoft Office and property management software is desirable (Qube) A basic understanding of property laws, leases, and regulations is an advantage, but training will be provided. A full UK driving license and access to your own vehicle are preferred due to the nature of the role. Company Benefits: 28 days holiday including bank holidays Government Pension scheme Parking available Staff events Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Apr 24, 2025
Full time
Job Title: Junior Property Manager Salary: £30,000 - £35,000 Location: Ware Contract: Permanent, Full Time Hours: Monday to Friday 9-5pm (1hr lunch) Company: Our client, a well-established Property Management Company based in Bishops Stortford, is seeking a Junior Property Manager to oversee and manage a diverse portfolio, including blocks of flats and estate of houses. The successful candidate will work closely with Residential Management Companies, RTM Companies, and Landlords, delivering bespoke property management services that ensure full compliance with relevant legislation and legal frameworks. Responsibilities: Property Portfolio Management: Manage a portfolio of properties, ensuring the day-to-day operations run smoothly and efficiently. Client Liaison: Communicate regularly with clients, including Residential Management Companies, RTM Companies, and Landlords, to understand their needs and ensure satisfaction with the management service. Legal Compliance: Ensure all properties within the portfolio are compliant with current property laws, regulations, and legal frameworks, including health and safety, tenancy agreements, and property inspections. Reporting and Documentation: Maintain accurate and up-to-date records for all properties under management, providing clear, transparent, and timely reports to clients as needed. Tenant Relations: Support the Senior Property Manager in handling tenant inquiries, resolving issues, and maintaining positive tenant relationships. Maintenance and Repairs: Coordinate maintenance and repair services for properties, ensuring that work is completed efficiently and within budget. Financial Administration: Assist with budgeting, invoicing, and payment tracking for property-related services and costs. Property Inspections: Conduct regular inspections of properties within the portfolio to identify issues or areas needing attention. Emergency Response: Provide support during emergencies or urgent situations involving properties under management. Skills & Experience Required: A minimum of 1 years' experience in property management or a related field is preferred. Fresh graduates with an interest in property management are also welcome to apply. Excellent communication skills, both written and verbal, with the ability to build relationships with clients and tenants. Strong organisational and time-management abilities, with attention to detail and the ability to handle multiple tasks simultaneously. Strong analytical and problem-solving skills, with the ability to find solutions under pressure. Proficiency in Microsoft Office and property management software is desirable (Qube) A basic understanding of property laws, leases, and regulations is an advantage, but training will be provided. A full UK driving license and access to your own vehicle are preferred due to the nature of the role. Company Benefits: 28 days holiday including bank holidays Government Pension scheme Parking available Staff events Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Contracts Manager Location: Hybrid and Didsbury, Manchester Salary: 49,934.00 Full time 35 hours per week Permanent contract Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has arisen in the Property Services Team for a Contracts Manager, and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days' holiday (rising 1 day per year of service up to 30 days) and a non-contributory healthcare cash plan. The post holder will support the Assistant Director of Property Services in delivering the maintenance and investment programmes on time and within budget. Ensuring that the delivery of maintenance/construction programmes demonstrating great working practice, strong product choice, quality customer care, compliance, health, safety and wellbeing - all to the highest standards. The successful applicant will have experience of managing a team, and responsibility for the delivery of maintenance/construction programmes through our internal and external contractors. These programmes include reactive repairs, void works, legal and investment works. The ideal candidate for this opportunity will in all likelihood, have experience of procuring construction projects, managing contractors and achieving value for money. You will have financial acumen, the ability to work creatively and have proven experience in this area. You will have a sound building related technical knowledge, coupled with enthusiasm and a desire to deliver to tight deadlines. Closing Date: 7th May 2025 Interview Date: w/c 12th May 2025 For an informal discussion, please contact Steve Percival - or (phone number removed) Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Apr 24, 2025
Full time
Contracts Manager Location: Hybrid and Didsbury, Manchester Salary: 49,934.00 Full time 35 hours per week Permanent contract Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has arisen in the Property Services Team for a Contracts Manager, and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days' holiday (rising 1 day per year of service up to 30 days) and a non-contributory healthcare cash plan. The post holder will support the Assistant Director of Property Services in delivering the maintenance and investment programmes on time and within budget. Ensuring that the delivery of maintenance/construction programmes demonstrating great working practice, strong product choice, quality customer care, compliance, health, safety and wellbeing - all to the highest standards. The successful applicant will have experience of managing a team, and responsibility for the delivery of maintenance/construction programmes through our internal and external contractors. These programmes include reactive repairs, void works, legal and investment works. The ideal candidate for this opportunity will in all likelihood, have experience of procuring construction projects, managing contractors and achieving value for money. You will have financial acumen, the ability to work creatively and have proven experience in this area. You will have a sound building related technical knowledge, coupled with enthusiasm and a desire to deliver to tight deadlines. Closing Date: 7th May 2025 Interview Date: w/c 12th May 2025 For an informal discussion, please contact Steve Percival - or (phone number removed) Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
To lead on all aspects of property management across a portfolio of care homes. Deliver an industry leading service to the operator that is both professional and focused to ensure the residents and colleagues within the homes are safe Client Details Our client is a large organisation within the care and housing industry, known for its commitment to quality and customer satisfaction. With a substantial presence across the UK, they pride themselves on their attention to detail and high standards in all their housing and living projects. Description To understand the nature and ethos of the company's delivery of care and to align the property management accordingly. Wherever possible support front line managers and staff to achieve best practice in the delivery of care to the Residents of homes. To understand the nature of our Residents, their continuing care requirements and how the environment which we care for them in is pivotal to their well-being and safeguarding. Provide industry leading building maintenance, property capital expenditure and asset management. Provide a responsive, professional, and helpful service to operations. Looking to be proactive as possible to minimise property related issues within the care homes. Ensure the homes are fully compliant with all relevant legal and statutory PPMs. To work with the Property Services Manager to operate a planned preventative maintenance system for all property assets, plant, and equipment. Support the homes with the management of the maintenance personnel for the area, fulfil training needs, and recruit for vacancies. Plan and implement works as approved and programmed at each site, giving direction, as necessary, to each home's maintenance operative. Where appropriate manage contractors to ensure subcontracted work is completely on time and sensitively. Plan and undertake regular inspections of the homes ensuring all homes have the required level of support needed to deliver the works. To follow processes and procedures in the delivery of capital works at the homes and on a need basis project manage refurbishments and/or other essential capital improvement projects To attend all property team meetings and be available to attend operational team meetings as requested and agreed by the Director of Property. Undertake annual budget surveys to set CAPEX requirements for the coming financial year. Work closely with the Health and Safety team wherever appropriate but specifically related to Fire Risk Assessments. To regularly check maintenance records within the homes and ensure compliance Undertake regular spot checks to various equipment, rooms, services et cetera (e.g. water temperature controls, COSHH compliance et cetera) to identify areas which require immediate action/attention. Be the point of escalation for 'out of hours' emergencies and participate in the weekend on call rota. Understand and ensure the implementation of the Company's Health and Safety policy, Emergency & Fire Evacuation Procedure and Disaster Recovery Plan. Promote and monitor safe working practice. To exercise control over property expenditure in line with budget whilst also ensuring required standards and quality are adhered to. To provide planning and specialist advice to operations teams. Ensure full legal compliance and final sign off for all property works carried out in the homes. To be the point of contact and initiator or proposer of actions on area property matters with all external bodies - local authorities, CQC, insurance inspectors, third party consultants et cetera. Profile A successful Regional Surveyor should have: A degree in surveying or a related field Knowledge of the retail industry Excellent communication skills Strong organisational and project management skills The ability to work well under pressure A keen eye for detail The ability to build strong relationships with colleagues and stakeholders Job Offer A competitive salary of around 53,000, negotiable depending on experience 6k car allowance Hybrid working & mileage paid from home A collaborative and supportive work environment The opportunity to work on diverse projects within the retail industry Generous holiday leave The chance to work with a team of dedicated professionals
Apr 23, 2025
Full time
To lead on all aspects of property management across a portfolio of care homes. Deliver an industry leading service to the operator that is both professional and focused to ensure the residents and colleagues within the homes are safe Client Details Our client is a large organisation within the care and housing industry, known for its commitment to quality and customer satisfaction. With a substantial presence across the UK, they pride themselves on their attention to detail and high standards in all their housing and living projects. Description To understand the nature and ethos of the company's delivery of care and to align the property management accordingly. Wherever possible support front line managers and staff to achieve best practice in the delivery of care to the Residents of homes. To understand the nature of our Residents, their continuing care requirements and how the environment which we care for them in is pivotal to their well-being and safeguarding. Provide industry leading building maintenance, property capital expenditure and asset management. Provide a responsive, professional, and helpful service to operations. Looking to be proactive as possible to minimise property related issues within the care homes. Ensure the homes are fully compliant with all relevant legal and statutory PPMs. To work with the Property Services Manager to operate a planned preventative maintenance system for all property assets, plant, and equipment. Support the homes with the management of the maintenance personnel for the area, fulfil training needs, and recruit for vacancies. Plan and implement works as approved and programmed at each site, giving direction, as necessary, to each home's maintenance operative. Where appropriate manage contractors to ensure subcontracted work is completely on time and sensitively. Plan and undertake regular inspections of the homes ensuring all homes have the required level of support needed to deliver the works. To follow processes and procedures in the delivery of capital works at the homes and on a need basis project manage refurbishments and/or other essential capital improvement projects To attend all property team meetings and be available to attend operational team meetings as requested and agreed by the Director of Property. Undertake annual budget surveys to set CAPEX requirements for the coming financial year. Work closely with the Health and Safety team wherever appropriate but specifically related to Fire Risk Assessments. To regularly check maintenance records within the homes and ensure compliance Undertake regular spot checks to various equipment, rooms, services et cetera (e.g. water temperature controls, COSHH compliance et cetera) to identify areas which require immediate action/attention. Be the point of escalation for 'out of hours' emergencies and participate in the weekend on call rota. Understand and ensure the implementation of the Company's Health and Safety policy, Emergency & Fire Evacuation Procedure and Disaster Recovery Plan. Promote and monitor safe working practice. To exercise control over property expenditure in line with budget whilst also ensuring required standards and quality are adhered to. To provide planning and specialist advice to operations teams. Ensure full legal compliance and final sign off for all property works carried out in the homes. To be the point of contact and initiator or proposer of actions on area property matters with all external bodies - local authorities, CQC, insurance inspectors, third party consultants et cetera. Profile A successful Regional Surveyor should have: A degree in surveying or a related field Knowledge of the retail industry Excellent communication skills Strong organisational and project management skills The ability to work well under pressure A keen eye for detail The ability to build strong relationships with colleagues and stakeholders Job Offer A competitive salary of around 53,000, negotiable depending on experience 6k car allowance Hybrid working & mileage paid from home A collaborative and supportive work environment The opportunity to work on diverse projects within the retail industry Generous holiday leave The chance to work with a team of dedicated professionals
The Role We are looking for a highly skilled Project Manager to oversee Kitchen and Bathroom (K&B) refurbishment programmes across the Birmingham region. Reporting into the Kitchen and Bathroom (K&B) Operations Manager, this busy Project Manager position will be managing a large team of Site Managers therefore experience in this field is essential. The Project You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding 50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client. Essential and Desirable Criteria Key Responsibilities: Manage and lead a team a Kitchen and Bathroom (K&B) Site Managers Reporting into the experienced K&B Operations Manager Organise and review works schedules, including resources, materials and supply chain requirements. Operate Health, Safety and Environmental policies and procedures within guidelines. Monitor and inspect works, carry out site quality and compliance audits and take appropriate action. Provide technical support and advice to the Project Supervisor, Tradespeople and/or Subcontractors. Engage and develop excellent relationships with supply chain, client representatives and consultants. Communicate effectively with clients and project team. Recruit, train, develop and retain your team to deliver high levels of customer service. Deliver project to quality standard within timescale and to client satisfaction. Plan cost effective use of resources and forecast resource requirements in line with budget and projected work. Understand budget and maintain accurate project forecasts in relation to programme and cost. Comply to statutory and regulatory requirements. Identify risk and put in place appropriate contingency planning. Ensure resources are adequate and competent for the works involved. Monitor performance and competency of team to manage and recognize achievements. Coordinate and liaise with Supply Chain. Provide timely and accurate reports for internal and external communication. Ensure KPI's as specified by the contract are met. Identify opportunities for further work streams. Personal Qualities The Project Manager will meet the following criteria: Essential Criteria Demonstrable Construction Project Management (external construction works). Previous delivery of relevant projects within the Social Housing sector ideally Exceptional Health & Safety (H&S) knowledge Ability to read interpret and understand programmes, drawings, schedules and specifications Proven ability to work to and develop operating procedures. Comfortable producing progress updates for the client in preparation for client meetings & internal reviews. To be commercially aware, comfortable working alongside the commercial team, confident in challenging others and ensuring programme deadlines are achieved. Role Appropriate CSCS card First Aid at work certificate Valid driver's license Desirable Criteria Experience of working for a social housing client Experience of overseeing multiple projects SMSTS CSCS Additional Information Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500). Option to opt into Salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off Eligible for a bonus of up to 10% 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts About Us We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in Retrofit, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
Apr 22, 2025
Full time
The Role We are looking for a highly skilled Project Manager to oversee Kitchen and Bathroom (K&B) refurbishment programmes across the Birmingham region. Reporting into the Kitchen and Bathroom (K&B) Operations Manager, this busy Project Manager position will be managing a large team of Site Managers therefore experience in this field is essential. The Project You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding 50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client. Essential and Desirable Criteria Key Responsibilities: Manage and lead a team a Kitchen and Bathroom (K&B) Site Managers Reporting into the experienced K&B Operations Manager Organise and review works schedules, including resources, materials and supply chain requirements. Operate Health, Safety and Environmental policies and procedures within guidelines. Monitor and inspect works, carry out site quality and compliance audits and take appropriate action. Provide technical support and advice to the Project Supervisor, Tradespeople and/or Subcontractors. Engage and develop excellent relationships with supply chain, client representatives and consultants. Communicate effectively with clients and project team. Recruit, train, develop and retain your team to deliver high levels of customer service. Deliver project to quality standard within timescale and to client satisfaction. Plan cost effective use of resources and forecast resource requirements in line with budget and projected work. Understand budget and maintain accurate project forecasts in relation to programme and cost. Comply to statutory and regulatory requirements. Identify risk and put in place appropriate contingency planning. Ensure resources are adequate and competent for the works involved. Monitor performance and competency of team to manage and recognize achievements. Coordinate and liaise with Supply Chain. Provide timely and accurate reports for internal and external communication. Ensure KPI's as specified by the contract are met. Identify opportunities for further work streams. Personal Qualities The Project Manager will meet the following criteria: Essential Criteria Demonstrable Construction Project Management (external construction works). Previous delivery of relevant projects within the Social Housing sector ideally Exceptional Health & Safety (H&S) knowledge Ability to read interpret and understand programmes, drawings, schedules and specifications Proven ability to work to and develop operating procedures. Comfortable producing progress updates for the client in preparation for client meetings & internal reviews. To be commercially aware, comfortable working alongside the commercial team, confident in challenging others and ensuring programme deadlines are achieved. Role Appropriate CSCS card First Aid at work certificate Valid driver's license Desirable Criteria Experience of working for a social housing client Experience of overseeing multiple projects SMSTS CSCS Additional Information Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500). Option to opt into Salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off Eligible for a bonus of up to 10% 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts About Us We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in Retrofit, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
We re excited to be recruiting for an experienced Facilities Manager on behalf of one of our clients on a mixed use development in Central London. This is an incredible opportunity for someone who s passionate about operational excellence and wants to make a real impact on the resident experience. What s in it for you? Great pay and benefits An opportunity to work for a successful and growing company A chance to work for a company who will support your development. A luxury working environment Good career progression potential What will you be doing? As a Facilities Manager, you ll play a key role in ensuring that the building, apartments, amenities, and communal areas meet the highest standards of safety, appearance, and functionality. This is a hands-on role that also involves leading a team and ensuring compliance with all statutory requirements. Your main responsibilities will include: Site Maintenance: Carrying out inspections, managing repairs, and overseeing general maintenance to ensure the building s interior and exterior are always in top condition. Team Leadership: Leading the maintenance team by delegating tasks, supervising daily operations, and driving team success. Statutory Compliance: Ensuring the building meets all legal and regulatory requirements. Development Onboarding: Supporting the project from pre-completion, including overseeing M&E commissioning, snagging, warranty registration, and managing defects in collaboration with the Community Manager. Resident Support: Responding to maintenance issues raised by residents and ensuring planned preventative maintenance (PPM) schedules are met while addressing any remedial work promptly. What We re Looking For You ll thrive in this role if you: Have experience in the BTR, property management Experienced in District Heating Systems Have a relevant FM qualification. Are a natural leader with the ability to motivate and inspire your team. Take pride in delivering excellent customer service and have a resident-first mindset. Possess excellent written and verbal communication skills. Are proficient in IT, including MS Word, Excel, and Outlook (don t worry, we ll ensure you re trained on internal systems). Have a calm and clear approach to communication, even under pressure. Are highly organised and methodical, with the ability to manage tight deadlines effectively. If you are interested please send your CV over ASAP.
Apr 22, 2025
Full time
We re excited to be recruiting for an experienced Facilities Manager on behalf of one of our clients on a mixed use development in Central London. This is an incredible opportunity for someone who s passionate about operational excellence and wants to make a real impact on the resident experience. What s in it for you? Great pay and benefits An opportunity to work for a successful and growing company A chance to work for a company who will support your development. A luxury working environment Good career progression potential What will you be doing? As a Facilities Manager, you ll play a key role in ensuring that the building, apartments, amenities, and communal areas meet the highest standards of safety, appearance, and functionality. This is a hands-on role that also involves leading a team and ensuring compliance with all statutory requirements. Your main responsibilities will include: Site Maintenance: Carrying out inspections, managing repairs, and overseeing general maintenance to ensure the building s interior and exterior are always in top condition. Team Leadership: Leading the maintenance team by delegating tasks, supervising daily operations, and driving team success. Statutory Compliance: Ensuring the building meets all legal and regulatory requirements. Development Onboarding: Supporting the project from pre-completion, including overseeing M&E commissioning, snagging, warranty registration, and managing defects in collaboration with the Community Manager. Resident Support: Responding to maintenance issues raised by residents and ensuring planned preventative maintenance (PPM) schedules are met while addressing any remedial work promptly. What We re Looking For You ll thrive in this role if you: Have experience in the BTR, property management Experienced in District Heating Systems Have a relevant FM qualification. Are a natural leader with the ability to motivate and inspire your team. Take pride in delivering excellent customer service and have a resident-first mindset. Possess excellent written and verbal communication skills. Are proficient in IT, including MS Word, Excel, and Outlook (don t worry, we ll ensure you re trained on internal systems). Have a calm and clear approach to communication, even under pressure. Are highly organised and methodical, with the ability to manage tight deadlines effectively. If you are interested please send your CV over ASAP.
Head of Mechanical + Electrical 75K - 78K + Package North London Property Maintenance Daniel Owen are proud to be representing a social housing company in North London who are looking for a brand-new Head of Mechanical & Electrical to join their team. They are looking for an experienced M&E Manager to be responsible for of minor / major works operations across a range of building Mechanical & Electrical maintenance activities. Duties: Demonstrate leadership in planning, developing, and implementing practices to recruit, motivate, and develop staff while improving service delivery, efficiency, and profitability. Effectively line manage the M&E Services Team. Lead, manage, motivate, engage, and support the team to deliver a customer-focused service. Provide leadership through effective coaching, mentoring, toolbox talks, 121s, and team meetings. Direct the management and performance of staff, contractors, suppliers, and other resources. Ensure that contractors, consultants, and supply chain partners have effective systems in place to monitor and manage Health and Safety on-site, in line with Riverside Policy and Procedures. Oversee the maintenance of all electrical, heating, and mechanical installations, ensuring effective delivery of repairs and upgrades and compliance with legislation, standards, and industry best practices. Monitor the operational and financial performance of the service and address shortfalls in performance. Manage budgets effectively, including budget setting and providing financial information and analysis to monitor contract progress and expenditure. Prepare cost value reconciliations of contracts to facilitate accurate financial forecasting and cost control of projects. Ensure timely preparation of accurate invoices and valuations for dispatch by the commercial and finance team. Ensure contracts are compliant with internal policies and procedures. Oversee the effective procurement and contract management of all service providers engaged by RPS to deliver the compliance service. Ensure compliance with all statutory, regulatory, and policy requirements at all times. Support Senior Managers in monitoring and managing third-party contractor performance to achieve agreed service levels and KPIs. Be responsible and accountable for achieving and maintaining 100% compliance. Use customer feedback to increase satisfaction and involve customers in service improvement. Attend Resident and Committee meetings and present reports on operational areas of responsibility. Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders. Attend meetings within and outside of business hours when required. Influence decisions to support continuous improvement within the directorate by understanding the market and trends to ensure quality of service. Required experience: Holds a degree or equivalent. Professionally qualified in a Building Services-related discipline with broad expertise in Heating and Electrical Services and the regulatory framework. Demonstrates excellent communication, negotiation, presentation, leadership, delegation, and people management skills. Adopts a collaborative approach to lead and engage teams, consistently performing to high standards and delivering customer-focused services. Highly proficient in IT skills and literacy, including Microsoft Word, Excel, Outlook, Teams, and other applications. Proven ability to establish effective links across departments on technical issues, develop specifications, administer contracts, and deliver major repair, PPM, and refurbishment projects to strict time, cost, and quality standards. Skilled in managing significant annual budgets, providing creative solutions, and presenting information effectively in diverse environments. Extensive experience managing contractors, Direct Labour Organisations (DLO), and line management within a social housing environment. Proficient in writing technical reports, feasibility studies, costed options appraisals, and board reports. Competent in asset and data management, tendering, and budget management. Holds a full driving license. Desirable: Strong knowledge of Heat Networks and the sustainability agenda Experience of diagnosing and reporting latent defects Level 4 Certificate in Gas Safety Management in Social Housing Gas Safe ACSs City & Guilds Electrical: 2391 and Part P, Microgeneration Certification Scheme (MCS): STHWS, ASHP, GSHP and CHP. Health and Safety qualification: SMSTS / IOSH If this sounds like a role that you would be interested in, please get in touch today.
Apr 22, 2025
Full time
Head of Mechanical + Electrical 75K - 78K + Package North London Property Maintenance Daniel Owen are proud to be representing a social housing company in North London who are looking for a brand-new Head of Mechanical & Electrical to join their team. They are looking for an experienced M&E Manager to be responsible for of minor / major works operations across a range of building Mechanical & Electrical maintenance activities. Duties: Demonstrate leadership in planning, developing, and implementing practices to recruit, motivate, and develop staff while improving service delivery, efficiency, and profitability. Effectively line manage the M&E Services Team. Lead, manage, motivate, engage, and support the team to deliver a customer-focused service. Provide leadership through effective coaching, mentoring, toolbox talks, 121s, and team meetings. Direct the management and performance of staff, contractors, suppliers, and other resources. Ensure that contractors, consultants, and supply chain partners have effective systems in place to monitor and manage Health and Safety on-site, in line with Riverside Policy and Procedures. Oversee the maintenance of all electrical, heating, and mechanical installations, ensuring effective delivery of repairs and upgrades and compliance with legislation, standards, and industry best practices. Monitor the operational and financial performance of the service and address shortfalls in performance. Manage budgets effectively, including budget setting and providing financial information and analysis to monitor contract progress and expenditure. Prepare cost value reconciliations of contracts to facilitate accurate financial forecasting and cost control of projects. Ensure timely preparation of accurate invoices and valuations for dispatch by the commercial and finance team. Ensure contracts are compliant with internal policies and procedures. Oversee the effective procurement and contract management of all service providers engaged by RPS to deliver the compliance service. Ensure compliance with all statutory, regulatory, and policy requirements at all times. Support Senior Managers in monitoring and managing third-party contractor performance to achieve agreed service levels and KPIs. Be responsible and accountable for achieving and maintaining 100% compliance. Use customer feedback to increase satisfaction and involve customers in service improvement. Attend Resident and Committee meetings and present reports on operational areas of responsibility. Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders. Attend meetings within and outside of business hours when required. Influence decisions to support continuous improvement within the directorate by understanding the market and trends to ensure quality of service. Required experience: Holds a degree or equivalent. Professionally qualified in a Building Services-related discipline with broad expertise in Heating and Electrical Services and the regulatory framework. Demonstrates excellent communication, negotiation, presentation, leadership, delegation, and people management skills. Adopts a collaborative approach to lead and engage teams, consistently performing to high standards and delivering customer-focused services. Highly proficient in IT skills and literacy, including Microsoft Word, Excel, Outlook, Teams, and other applications. Proven ability to establish effective links across departments on technical issues, develop specifications, administer contracts, and deliver major repair, PPM, and refurbishment projects to strict time, cost, and quality standards. Skilled in managing significant annual budgets, providing creative solutions, and presenting information effectively in diverse environments. Extensive experience managing contractors, Direct Labour Organisations (DLO), and line management within a social housing environment. Proficient in writing technical reports, feasibility studies, costed options appraisals, and board reports. Competent in asset and data management, tendering, and budget management. Holds a full driving license. Desirable: Strong knowledge of Heat Networks and the sustainability agenda Experience of diagnosing and reporting latent defects Level 4 Certificate in Gas Safety Management in Social Housing Gas Safe ACSs City & Guilds Electrical: 2391 and Part P, Microgeneration Certification Scheme (MCS): STHWS, ASHP, GSHP and CHP. Health and Safety qualification: SMSTS / IOSH If this sounds like a role that you would be interested in, please get in touch today.
Area Manager 30,000 to 35,000 per year DOE (+ Bonus Scheme) Permanent Manchester/Liverpool region, Office-based Monday to Friday 9am to 5:30pm + 15 Saturdays per year 10am - 3pm Harper Recruitment are delighted to be recruiting a dynamic Area Manager oversee the Manchester and Liverpool Region for a growing student lettings company. What will the role involve? Managing lettings administration processes, KPI targets, the marketing of portfolios, legal notices & asset management Responsible for recruiting, training & developing team members Conducting staff reviews, monthly 1-2-1s and appraisals Building and maintaining relationships with landlords & tenants, using networking opportunities to convert landlord & investor leads Reviewing branch KPIs, conduct audits & running compliance reports on branch performances Introducing legislation requirements and HMO licencing to landlords Complaint handling Overseeing compliance within the offices including company vehicle compliance Liasing with teams across the business, working closely with the Marketing Manager and Operations Manager Who are we looking for? Exceptionally organised individual with the ability to work to their own iniative and uphold a 'can do' attitude Customer Service skills with the ability to maintain relationships at all levels of the company Property Industry experience within lettings (minimum 3 years) ARLA Qualification (preferred) Driving Licence (Essential)
Apr 22, 2025
Full time
Area Manager 30,000 to 35,000 per year DOE (+ Bonus Scheme) Permanent Manchester/Liverpool region, Office-based Monday to Friday 9am to 5:30pm + 15 Saturdays per year 10am - 3pm Harper Recruitment are delighted to be recruiting a dynamic Area Manager oversee the Manchester and Liverpool Region for a growing student lettings company. What will the role involve? Managing lettings administration processes, KPI targets, the marketing of portfolios, legal notices & asset management Responsible for recruiting, training & developing team members Conducting staff reviews, monthly 1-2-1s and appraisals Building and maintaining relationships with landlords & tenants, using networking opportunities to convert landlord & investor leads Reviewing branch KPIs, conduct audits & running compliance reports on branch performances Introducing legislation requirements and HMO licencing to landlords Complaint handling Overseeing compliance within the offices including company vehicle compliance Liasing with teams across the business, working closely with the Marketing Manager and Operations Manager Who are we looking for? Exceptionally organised individual with the ability to work to their own iniative and uphold a 'can do' attitude Customer Service skills with the ability to maintain relationships at all levels of the company Property Industry experience within lettings (minimum 3 years) ARLA Qualification (preferred) Driving Licence (Essential)
Do you have property management expertise and are looking to apply your skills to a management role? Are you familiar with leases, budgeting, compliance and major works? Are you ready to elevate your property management career? My client is seeking a passionate and dynamic Head of Estates to lead their team in Frimley, Surrey. Our client is a leading residential estate management company, who manage an excess of 150 exclusive and beautifully landscaped developments sited predominantly across the Southern half of England. As a key member of the Senior Management Team, you'll have the opportunity to shape the future of estate management, driving innovation and excellence in every aspect of our operations. You will support the Director of Assets & Compliance and ensure all operational plans and business strategy are achieved. In this role, you will lead a team of 8 Area Managers, providing support and guidance to ensure delivery of outstanding service to customers. Your strong leadership skills, property knowledge and ability to observe trends will be crucial in promoting collaboration and continuous improvement across the organisation. Responsibilities • Create an environment of continuous improvement within your team, regularly reviewing and seeking ways to enhance procedures which will deliver increased customer satisfaction, income generation or improved cost effectiveness • To act as a role model and live the company s values/framework to develop and maintain a high performing team. • Rigorously measure, monitor and review estate performance to ensure full compliance with health and safety statutory requirements, financial regulations, consultation requirements and internal policies and procedures. • Robustly and positively monitor and review team performance on key indicators including financial output such as performance against budgets and service charge payments. • Plan, control and authorise expenditure to ensure value for money is achieved for customers and leaseholders. Identifying opportunities to achieve cost efficiencies through effective estate management strategy, contractor selection and contract negotiation. • Review all draft budgets and accounts, providing feedback and making amendments as necessary, thereby supporting the delivery of accurate and professional documents. • Provide assistance, advice, information and guidance on housing and lease matters, recognising when appropriate to involve experts The ideal candidate will have a minimum of 5 years experience of leading high performance teams, strong knowledge of leasehold housing practices and principles and excellent stakeholder management experience. Whilst we would love to be able to respond to every application we receive, it is not always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.
Apr 22, 2025
Full time
Do you have property management expertise and are looking to apply your skills to a management role? Are you familiar with leases, budgeting, compliance and major works? Are you ready to elevate your property management career? My client is seeking a passionate and dynamic Head of Estates to lead their team in Frimley, Surrey. Our client is a leading residential estate management company, who manage an excess of 150 exclusive and beautifully landscaped developments sited predominantly across the Southern half of England. As a key member of the Senior Management Team, you'll have the opportunity to shape the future of estate management, driving innovation and excellence in every aspect of our operations. You will support the Director of Assets & Compliance and ensure all operational plans and business strategy are achieved. In this role, you will lead a team of 8 Area Managers, providing support and guidance to ensure delivery of outstanding service to customers. Your strong leadership skills, property knowledge and ability to observe trends will be crucial in promoting collaboration and continuous improvement across the organisation. Responsibilities • Create an environment of continuous improvement within your team, regularly reviewing and seeking ways to enhance procedures which will deliver increased customer satisfaction, income generation or improved cost effectiveness • To act as a role model and live the company s values/framework to develop and maintain a high performing team. • Rigorously measure, monitor and review estate performance to ensure full compliance with health and safety statutory requirements, financial regulations, consultation requirements and internal policies and procedures. • Robustly and positively monitor and review team performance on key indicators including financial output such as performance against budgets and service charge payments. • Plan, control and authorise expenditure to ensure value for money is achieved for customers and leaseholders. Identifying opportunities to achieve cost efficiencies through effective estate management strategy, contractor selection and contract negotiation. • Review all draft budgets and accounts, providing feedback and making amendments as necessary, thereby supporting the delivery of accurate and professional documents. • Provide assistance, advice, information and guidance on housing and lease matters, recognising when appropriate to involve experts The ideal candidate will have a minimum of 5 years experience of leading high performance teams, strong knowledge of leasehold housing practices and principles and excellent stakeholder management experience. Whilst we would love to be able to respond to every application we receive, it is not always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.
We are seeking an Interim Stock Manager for a temporary role in the public sector. The successful candidate will be responsible for overseeing property stock management and implementing effective strategies. Client Details Our client is a large organisation within the public sector. They are located in the heart of Birmingham and have a reputation for providing excellent services to the community. Description Oversee the property stock management within the department. Implement effective stock control strategies. Liaise with various stakeholders to ensure smooth operations. Conduct regular stock audits and report findings. Identify areas of improvement and recommend solutions. Ensure compliance with industry standards and regulations. Coordinate with other departments for efficient stock use. Handle any other related duties as assigned. Profile A successful Interim Stock Manager should have: Proven experience in stock management, preferably within the public sector. Strong knowledge of stock control procedures and regulations. Excellent organisational and leadership skills. Proficiency in using stock management software. Good communication and interpersonal skills. Job Offer A competitive day rate An opportunity to work in a large public sector organisation A fast-paced and rewarding work environment. The chance to make a real impact in the community. If you're an organised, driven and experienced Interim Stock Manager, we'd love to hear from you. Apply today to join our team and make a difference in our community.
Apr 22, 2025
Contract
We are seeking an Interim Stock Manager for a temporary role in the public sector. The successful candidate will be responsible for overseeing property stock management and implementing effective strategies. Client Details Our client is a large organisation within the public sector. They are located in the heart of Birmingham and have a reputation for providing excellent services to the community. Description Oversee the property stock management within the department. Implement effective stock control strategies. Liaise with various stakeholders to ensure smooth operations. Conduct regular stock audits and report findings. Identify areas of improvement and recommend solutions. Ensure compliance with industry standards and regulations. Coordinate with other departments for efficient stock use. Handle any other related duties as assigned. Profile A successful Interim Stock Manager should have: Proven experience in stock management, preferably within the public sector. Strong knowledge of stock control procedures and regulations. Excellent organisational and leadership skills. Proficiency in using stock management software. Good communication and interpersonal skills. Job Offer A competitive day rate An opportunity to work in a large public sector organisation A fast-paced and rewarding work environment. The chance to make a real impact in the community. If you're an organised, driven and experienced Interim Stock Manager, we'd love to hear from you. Apply today to join our team and make a difference in our community.
VS/7772 General Manager Student Accommodation - PBSA Brent Cross 40 hours per week, Mon - Fri £45,000 - £55,000 per annum Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. We re looking for a General Manager who s ready to take the reins and lead our properties to new heights. This isn t just about managing operations it s about making a difference. As the heart of your property, you ll ensure that both the team and residents are set up for success. You ll be the go-to problem-solver, a master of communication, and a true champion of the company values. Responsibilities: CUSTOMER SERVICE Our residents are at the core of everything we do. Your mission is to make sure they not only feel at home but leave as our most enthusiastic advocates. Every interaction should be a step toward creating lifelong memories. Your residents should be so impressed by their experience that rebooking and referring others is second nature. You ll turn them into passionate brand ambassadors who can t wait to share their experience. BUILDING MANAGEMENT You ll lead the charge in ensuring full compliance with health and safety regulations, creating a secure and positive environment for everyone. We never stop growing. You ll spearhead initiatives that improve both the property and the team, always striving for excellence. From setting up operational structures to managing budgets and recruitment, you ll oversee everything that keeps the property running smoothly. You ll take pride in setting things up for long-term success. When the unexpected happens, you ll lead the way, making sure that emergencies are handled calmly and efficiently. YOUR TEAM As a mentor, you ll guide your team to perform at their best and create an environment where they love to work. You ll coach, motivate, and develop team members to help them reach their full potential. You ll be a key player on both the property team and the senior operations team, driving the business forward through strong partnerships with students, university partners, and internal teams. DELIVER ON INCOME TARGETS You ll impact revenue growth by working with the Area Manager, marketing agency, and the wider team to achieve full occupancy and explore new income avenues. Summer occupancy? Boost it. Alternative income? You ll make it happen. Keep your finger on the pulse by tracking KPIs, taking swift action where necessary, and driving improvements across the board. By staying ahead of trends and competitor activities, you ll provide valuable insights that fuel our success. Flexibility in working hours, including evenings and weekends during student intake periods, is essential. KEY SKILLS & CAPABILITIES Key Skills: You re all about exceeding expectations, ensuring every resident has an experience they ll never forget. Whether written or verbal, you ll articulate our story, values, and mission clearly and passionately to your team and residents. Quick thinking and an innovative mindset are your superpowers. Target-driven and positive, you aim to exceed KPIs and inspire your team to do the same. You understand how to motivate, coach, and support your team to unlock their full potential. Whether it s managing your time, overseeing operations, or coordinating resources, you keep everything running like clockwork. EXPERIENCE AND KNOWLEDGE Essential: Proven track record in exceptional customer service and team management. Financial responsibility, including forecasting, budgeting, and P&L management. Experience with CRM and booking systems. Resilience, adaptability, and an understanding of cultural diversity. Desirable: Experience in hospitality, student accommodation, or other property sectors. A relevant degree in Business, Hospitality, or similar fields. Multilingual skills. Exposure to diverse markets and working in diverse environments. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
Apr 22, 2025
Full time
VS/7772 General Manager Student Accommodation - PBSA Brent Cross 40 hours per week, Mon - Fri £45,000 - £55,000 per annum Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. We re looking for a General Manager who s ready to take the reins and lead our properties to new heights. This isn t just about managing operations it s about making a difference. As the heart of your property, you ll ensure that both the team and residents are set up for success. You ll be the go-to problem-solver, a master of communication, and a true champion of the company values. Responsibilities: CUSTOMER SERVICE Our residents are at the core of everything we do. Your mission is to make sure they not only feel at home but leave as our most enthusiastic advocates. Every interaction should be a step toward creating lifelong memories. Your residents should be so impressed by their experience that rebooking and referring others is second nature. You ll turn them into passionate brand ambassadors who can t wait to share their experience. BUILDING MANAGEMENT You ll lead the charge in ensuring full compliance with health and safety regulations, creating a secure and positive environment for everyone. We never stop growing. You ll spearhead initiatives that improve both the property and the team, always striving for excellence. From setting up operational structures to managing budgets and recruitment, you ll oversee everything that keeps the property running smoothly. You ll take pride in setting things up for long-term success. When the unexpected happens, you ll lead the way, making sure that emergencies are handled calmly and efficiently. YOUR TEAM As a mentor, you ll guide your team to perform at their best and create an environment where they love to work. You ll coach, motivate, and develop team members to help them reach their full potential. You ll be a key player on both the property team and the senior operations team, driving the business forward through strong partnerships with students, university partners, and internal teams. DELIVER ON INCOME TARGETS You ll impact revenue growth by working with the Area Manager, marketing agency, and the wider team to achieve full occupancy and explore new income avenues. Summer occupancy? Boost it. Alternative income? You ll make it happen. Keep your finger on the pulse by tracking KPIs, taking swift action where necessary, and driving improvements across the board. By staying ahead of trends and competitor activities, you ll provide valuable insights that fuel our success. Flexibility in working hours, including evenings and weekends during student intake periods, is essential. KEY SKILLS & CAPABILITIES Key Skills: You re all about exceeding expectations, ensuring every resident has an experience they ll never forget. Whether written or verbal, you ll articulate our story, values, and mission clearly and passionately to your team and residents. Quick thinking and an innovative mindset are your superpowers. Target-driven and positive, you aim to exceed KPIs and inspire your team to do the same. You understand how to motivate, coach, and support your team to unlock their full potential. Whether it s managing your time, overseeing operations, or coordinating resources, you keep everything running like clockwork. EXPERIENCE AND KNOWLEDGE Essential: Proven track record in exceptional customer service and team management. Financial responsibility, including forecasting, budgeting, and P&L management. Experience with CRM and booking systems. Resilience, adaptability, and an understanding of cultural diversity. Desirable: Experience in hospitality, student accommodation, or other property sectors. A relevant degree in Business, Hospitality, or similar fields. Multilingual skills. Exposure to diverse markets and working in diverse environments. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
VS/7771 Assistant General Manager Student Accommodation - PBSA Brent Cross 40 hours per week, Mon Fri £34,000 - £45,000 per annum Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. What s the Role? As Assistant General Manager, you ll be a key player in ensuring that our operations run smoothly, our residents are happy, and our team is motivated. You ll work closely with the General Manager to oversee the day-to-day operations of the property, from customer service excellence to team leadership, financial performance, and everything in between. This is a hands-on role where your ability to think creatively, solve problems, and lead by example will be crucial. You won t just be managing operations you ll be creating an experience that residents and staff will remember. If you have a passion for operational leadership, team development, and delivering top-tier service, this is your chance to join an innovative company and take the next step in your career. Key Responsibilities: Operational Leadership & Excellence Assist the General Manager in overseeing the day-to-day operations of the property. From managing budgets to ensuring the property is running smoothly, you'll be responsible for delivering top-tier performance across all areas. Ensure that the property meets all regulatory and safety standards, maintaining a safe and welcoming environment for both residents and staff. Monitor KPIs and take swift action to address issues, ensuring operational excellence and customer satisfaction at all times. Team Management & Development Work closely with the property team to foster a positive, supportive, and productive work culture. You ll act as a mentor, providing guidance and feedback to help your team reach their full potential. Play an integral role in recruitment and training, ensuring new team members are properly onboarded and set up for success. Assist in managing performance reviews, career development plans, and team engagement, making sure every individual feels supported and motivated. Resident Experience & Community Engagement Oversee all aspects of the resident experience, ensuring that their time at Fusion is unforgettable. From resolving issues to anticipating needs, you ll go above and beyond to make sure residents feel at home. Help plan and execute community-building events and initiatives that foster a sense of belonging and engagement among residents. Be the go-to person for feedback, ensuring that both residents and staff feel heard and valued. You ll take actionable steps to improve processes and enhance the experience. Revenue & Performance Optimisation Work alongside the General Manager to drive occupancy rates and maximize revenue, always keeping an eye on targets and identifying opportunities for growth. Support budgeting, forecasting, and managing property expenses. You ll be integral to finding cost-effective solutions that align with Fusion s high standards. Collaboration Across Teams Work closely with other departments, such as marketing, facilities, and operations, to ensure alignment and drive business performance. Act as the link between the property team and senior management, ensuring clear communication and smooth collaboration across all levels. Skills & Capabilities: Strong experience in managing the day-to-day operations of a property, with a focus on efficiency, problem-solving, and continuous improvement. A natural leader who can inspire, motivate, and develop a team to achieve its full potential. A passion for delivering outstanding service and ensuring residents have the best experience possible. Ability to manage budgets, analyze financial performance, and identify areas for improvement. You ll bring fresh ideas to the table, improving operations and creating an environment that residents and staff love. Strong verbal and written communication skills, with the ability to articulate the brand s vision and values to the team and residents. Quick on your feet, you ll thrive in a fast-paced environment and address challenges head-on. Experience & Knowledge: Essential: Proven experience in managing property operations or a similar leadership role (hospitality, student accommodation, or related fields). Strong background in team management, with a focus on development, performance, and coaching. Exceptional customer service experience and a passion for improving the resident experience. Solid understanding of budgeting, forecasting, and financial performance management. Experience with CRM and property management systems. Desirable: A business, hospitality, or related degree. Experience in the student accommodation or PBSA sector. Proficiency in other languages or cultural adaptability. Experience in a fast-paced, dynamic environment where no two days are the same. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency Top of Form Bottom of Form
Apr 22, 2025
Full time
VS/7771 Assistant General Manager Student Accommodation - PBSA Brent Cross 40 hours per week, Mon Fri £34,000 - £45,000 per annum Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. What s the Role? As Assistant General Manager, you ll be a key player in ensuring that our operations run smoothly, our residents are happy, and our team is motivated. You ll work closely with the General Manager to oversee the day-to-day operations of the property, from customer service excellence to team leadership, financial performance, and everything in between. This is a hands-on role where your ability to think creatively, solve problems, and lead by example will be crucial. You won t just be managing operations you ll be creating an experience that residents and staff will remember. If you have a passion for operational leadership, team development, and delivering top-tier service, this is your chance to join an innovative company and take the next step in your career. Key Responsibilities: Operational Leadership & Excellence Assist the General Manager in overseeing the day-to-day operations of the property. From managing budgets to ensuring the property is running smoothly, you'll be responsible for delivering top-tier performance across all areas. Ensure that the property meets all regulatory and safety standards, maintaining a safe and welcoming environment for both residents and staff. Monitor KPIs and take swift action to address issues, ensuring operational excellence and customer satisfaction at all times. Team Management & Development Work closely with the property team to foster a positive, supportive, and productive work culture. You ll act as a mentor, providing guidance and feedback to help your team reach their full potential. Play an integral role in recruitment and training, ensuring new team members are properly onboarded and set up for success. Assist in managing performance reviews, career development plans, and team engagement, making sure every individual feels supported and motivated. Resident Experience & Community Engagement Oversee all aspects of the resident experience, ensuring that their time at Fusion is unforgettable. From resolving issues to anticipating needs, you ll go above and beyond to make sure residents feel at home. Help plan and execute community-building events and initiatives that foster a sense of belonging and engagement among residents. Be the go-to person for feedback, ensuring that both residents and staff feel heard and valued. You ll take actionable steps to improve processes and enhance the experience. Revenue & Performance Optimisation Work alongside the General Manager to drive occupancy rates and maximize revenue, always keeping an eye on targets and identifying opportunities for growth. Support budgeting, forecasting, and managing property expenses. You ll be integral to finding cost-effective solutions that align with Fusion s high standards. Collaboration Across Teams Work closely with other departments, such as marketing, facilities, and operations, to ensure alignment and drive business performance. Act as the link between the property team and senior management, ensuring clear communication and smooth collaboration across all levels. Skills & Capabilities: Strong experience in managing the day-to-day operations of a property, with a focus on efficiency, problem-solving, and continuous improvement. A natural leader who can inspire, motivate, and develop a team to achieve its full potential. A passion for delivering outstanding service and ensuring residents have the best experience possible. Ability to manage budgets, analyze financial performance, and identify areas for improvement. You ll bring fresh ideas to the table, improving operations and creating an environment that residents and staff love. Strong verbal and written communication skills, with the ability to articulate the brand s vision and values to the team and residents. Quick on your feet, you ll thrive in a fast-paced environment and address challenges head-on. Experience & Knowledge: Essential: Proven experience in managing property operations or a similar leadership role (hospitality, student accommodation, or related fields). Strong background in team management, with a focus on development, performance, and coaching. Exceptional customer service experience and a passion for improving the resident experience. Solid understanding of budgeting, forecasting, and financial performance management. Experience with CRM and property management systems. Desirable: A business, hospitality, or related degree. Experience in the student accommodation or PBSA sector. Proficiency in other languages or cultural adaptability. Experience in a fast-paced, dynamic environment where no two days are the same. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency Top of Form Bottom of Form
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
Apr 22, 2025
Full time
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
Apr 22, 2025
Full time
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
Apr 22, 2025
Full time
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
Apr 22, 2025
Full time
TristoneNash are supporting one our housing partners to appoint a Senior Operations Manager to oversee response repairs, planned investment and disrepair contracts. As well as overseeing contractor performance, this role will aid in the creation of a new team of surveyors and damp & mould specialists and set new policies and procedures. Duties will include, but are not limited to: Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, major repairs, responsive and void repairs to create a seamless service with shared values. Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services. Developing and embedding processes & procedures from the evaluation of data around Legal Disrepair and Damp & Mould cases. Working closely with other senior members of the department within the organisation on both a Regional and National level. To apply for this position, we are looking for: Educated to HND level or equivalent, professional qualification in construction, housing, or property. Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs. Proven experience of leading multi-disciplined teams across a wide geographical area. Experience of managing large service budgets. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice. To apply for this position, please submit your cv, or contact the office and speak with a member of the team.
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