Our client is seeking a dedicated individual to join their Housing Team in Dorset, helping to foster a safe and inclusive community for residents. In this dynamic role, you'll work closely with housing management colleagues to address hate crime, nuisance, and anti-social behaviour. You'll manage your own caseload and collaborate with external partners such as the police and legal advisors. This is a meaningful opportunity to positively impact lives while being part of an experienced and supportive team. What you'll need: Ideally, previous experience in housing management services related to anti-social behaviour, or transferable skills from a similar customer-facing role. Confidence in handling challenging behaviour and resolving conflict. Excellent communication skills and experience working with customers in demanding situations. A self-motivated and highly organised approach. Proficiency in IT, including Microsoft Office. Ability to build and maintain effective working relationships with colleagues, contractors, and partner agencies. A full UK driving licence and access to your own vehicle.
May 16, 2025
Full time
Our client is seeking a dedicated individual to join their Housing Team in Dorset, helping to foster a safe and inclusive community for residents. In this dynamic role, you'll work closely with housing management colleagues to address hate crime, nuisance, and anti-social behaviour. You'll manage your own caseload and collaborate with external partners such as the police and legal advisors. This is a meaningful opportunity to positively impact lives while being part of an experienced and supportive team. What you'll need: Ideally, previous experience in housing management services related to anti-social behaviour, or transferable skills from a similar customer-facing role. Confidence in handling challenging behaviour and resolving conflict. Excellent communication skills and experience working with customers in demanding situations. A self-motivated and highly organised approach. Proficiency in IT, including Microsoft Office. Ability to build and maintain effective working relationships with colleagues, contractors, and partner agencies. A full UK driving licence and access to your own vehicle.
Are you an experienced Housing Officer looking for your next challenge? We're working with a housing organisation in the East Midlands who are seeking a dedicated Housing Officer to join their team. Housing Officer - 12-Month FTC Location: Leicester Salary: 31,000 - 33,000 Contract: 12-Month Fixed-Term Contract (with the potential to go permanent) Hours: 37 hours per week (3 days office-based, 2 days working from home) Key Responsibilities as a Housing Officer: Manage a dispersed patch of properties across Leicester and Nottingham Carry out estate inspections and property viewings Handle low to high levels of anti-social behaviour (ASB) Conduct tenancy sign-ups and assist with housing benefit queries About You: Proven experience working as a Housing Officer within social housing Excellent communication and negotiation skills to handle sensitive tenant situations Ability to manage a busy caseload, prioritise tasks, and meet deadlines Knowledge of housing management systems and software is desirable Benefits of the Housing Officer Role: Opportunity to secure a permanent position after the 12-month contract Work within a supportive and professional environment, gaining valuable experience Interested? Please contact Tiyana on (phone number removed) or email (url removed) to find out more.
May 15, 2025
Full time
Are you an experienced Housing Officer looking for your next challenge? We're working with a housing organisation in the East Midlands who are seeking a dedicated Housing Officer to join their team. Housing Officer - 12-Month FTC Location: Leicester Salary: 31,000 - 33,000 Contract: 12-Month Fixed-Term Contract (with the potential to go permanent) Hours: 37 hours per week (3 days office-based, 2 days working from home) Key Responsibilities as a Housing Officer: Manage a dispersed patch of properties across Leicester and Nottingham Carry out estate inspections and property viewings Handle low to high levels of anti-social behaviour (ASB) Conduct tenancy sign-ups and assist with housing benefit queries About You: Proven experience working as a Housing Officer within social housing Excellent communication and negotiation skills to handle sensitive tenant situations Ability to manage a busy caseload, prioritise tasks, and meet deadlines Knowledge of housing management systems and software is desirable Benefits of the Housing Officer Role: Opportunity to secure a permanent position after the 12-month contract Work within a supportive and professional environment, gaining valuable experience Interested? Please contact Tiyana on (phone number removed) or email (url removed) to find out more.
Housing Officers - Remote Working (South London Area) Competitive Salary + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is based in South London , and offers a fully remote working model . You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel within the South London area as part of your daily responsibilities The successful applicant will be subject to enhanced DBS checks Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you. For more information, please email Lucy Wildish at (url removed) New Appointments Group - Expertly matching employers and jobseekers since 1975. Committed to diversity, equality, and opportunity for all. Follow us on Twitter:
May 14, 2025
Full time
Housing Officers - Remote Working (South London Area) Competitive Salary + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is based in South London , and offers a fully remote working model . You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel within the South London area as part of your daily responsibilities The successful applicant will be subject to enhanced DBS checks Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you. For more information, please email Lucy Wildish at (url removed) New Appointments Group - Expertly matching employers and jobseekers since 1975. Committed to diversity, equality, and opportunity for all. Follow us on Twitter:
Neighbourhood Housing Officer - Team Leader - Coventry - 6 months FTC - 52k pro rata You will lead a dynamic team of Neighbourhood Officers who are patched based and strive to make a difference in our communities. You will be responsible for developing the team and work with your peers to ensure a consistent service delivery to customers. You will performance manage the team to meet challenging targets set. We have recently launched Tenancy Management Checks to enable us to visit every home of our residents with an annual programme and will also be launching our Neighbourhood and Block inspection programme so this is an exciting time to be joining us. Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. The role of Neighbourhood Team Leader will involve: Staff management of a team of officers, ensuring wellbeing, support and guidance Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Revieing the regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for the officers new tenancy visits. Development and monitoring of performance data As Neighbourhood Team Leader, we need you to have: Active H experience Proven management experience Current clean driving licence and access to a car Please apply online Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 14, 2025
Contract
Neighbourhood Housing Officer - Team Leader - Coventry - 6 months FTC - 52k pro rata You will lead a dynamic team of Neighbourhood Officers who are patched based and strive to make a difference in our communities. You will be responsible for developing the team and work with your peers to ensure a consistent service delivery to customers. You will performance manage the team to meet challenging targets set. We have recently launched Tenancy Management Checks to enable us to visit every home of our residents with an annual programme and will also be launching our Neighbourhood and Block inspection programme so this is an exciting time to be joining us. Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. The role of Neighbourhood Team Leader will involve: Staff management of a team of officers, ensuring wellbeing, support and guidance Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Revieing the regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for the officers new tenancy visits. Development and monitoring of performance data As Neighbourhood Team Leader, we need you to have: Active H experience Proven management experience Current clean driving licence and access to a car Please apply online Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Housing Officer Dorchester - hybrid working 37 hours per week (possible part-time working available) 3 month contract, temp to perm opportunity £17 - £22 per hour Working in the Tenancy Service, including providing intensive housing management to residents to maintain their accommodation You will be responsible for delivering a comprehensive tenancy and estate management service to tenants, working directly with them to ensure they adhere to the terms of their tenancy agreement and investigate issues as they arise. You ll also carry out a full range of Estate Management tasks, including inspections, visits, meetings and partnership work. Main duties will include lettings and allocations, sign-ups, management of voids and tenancy terminations, Tenancy and Estates Management, ASB (antisocial behaviour), tenancy sustainment You will need to have access to your own vehicle for this role, mileage will be paid for visits. For further details about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
May 14, 2025
Contract
Housing Officer Dorchester - hybrid working 37 hours per week (possible part-time working available) 3 month contract, temp to perm opportunity £17 - £22 per hour Working in the Tenancy Service, including providing intensive housing management to residents to maintain their accommodation You will be responsible for delivering a comprehensive tenancy and estate management service to tenants, working directly with them to ensure they adhere to the terms of their tenancy agreement and investigate issues as they arise. You ll also carry out a full range of Estate Management tasks, including inspections, visits, meetings and partnership work. Main duties will include lettings and allocations, sign-ups, management of voids and tenancy terminations, Tenancy and Estates Management, ASB (antisocial behaviour), tenancy sustainment You will need to have access to your own vehicle for this role, mileage will be paid for visits. For further details about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Position: Housing Officer Location: Liverpool Salary: 26,000 - 35,000 per year Job Type: Full-time, Permanent Job Overview: We are seeking a Housing Officer to oversee and maintain accommodation standards for vulnerable individuals within the healthcare sector. This role involves ensuring safe, compliant, and supportive living environments for residents, working closely with health and social care teams, regulatory bodies (CQC/OFSTED), and external agencies. Key Responsibilities: Property Management & Compliance Conduct regular property inspections to ensure compliance with health and safety, CQC, and OFSTED standards. Manage the onboarding and withdrawal of properties, ensuring they meet healthcare accommodation requirements. Identify, report, and coordinate property maintenance and repairs promptly. Administer operational cash (e.g., topping up utility meters, processing emergency payments). Maintain accurate records of property issues, maintenance logs, and compliance reports. Resident Support & Safeguarding Support residents in maintaining safe and healthy living conditions. Respond to and resolve resident concerns, complaints, and tenancy-related issues. Work closely with health and social care teams to support individuals with medical, safeguarding, or mental health needs. Handle sensitive cases involving domestic abuse, substance misuse, and mental health issues, ensuring appropriate referrals and interventions. Ensure the housing service operates in compliance with Quality Standards (if applicable). Assist clients with registering for housing benefits, utility bills, and council tax. Community & Stakeholder Engagement Liaise with external agencies, local authorities, healthcare providers, and social workers to coordinate resident support. Assist in managing anti-social behaviour, safeguarding concerns, and conflict resolution. Participate in an on-call system to handle housing emergencies as needed. Skills & Experience Required: Experience in housing management, social care, or supported accommodation. Strong knowledge of housing regulations, health & safety compliance, and safeguarding practices. Ability to work with vulnerable groups, including individuals with mental health issues, disabilities, and complex needs. Strong problem-solving, conflict resolution, and communication skills. Ability to work autonomously and under pressure in a fast-paced environment. Proficiency in MS Office and housing management systems. A full UK driving licence (required for property visits and resident support). Ability to pass a DBS (Criminal Record) check. Benefits: Competitive salary ( 26,000 - 35,000 per year) Pension scheme & professional development opportunities Employee wellbeing programs & mental health support 28 days annual leave Free parking Career progression
May 14, 2025
Full time
Position: Housing Officer Location: Liverpool Salary: 26,000 - 35,000 per year Job Type: Full-time, Permanent Job Overview: We are seeking a Housing Officer to oversee and maintain accommodation standards for vulnerable individuals within the healthcare sector. This role involves ensuring safe, compliant, and supportive living environments for residents, working closely with health and social care teams, regulatory bodies (CQC/OFSTED), and external agencies. Key Responsibilities: Property Management & Compliance Conduct regular property inspections to ensure compliance with health and safety, CQC, and OFSTED standards. Manage the onboarding and withdrawal of properties, ensuring they meet healthcare accommodation requirements. Identify, report, and coordinate property maintenance and repairs promptly. Administer operational cash (e.g., topping up utility meters, processing emergency payments). Maintain accurate records of property issues, maintenance logs, and compliance reports. Resident Support & Safeguarding Support residents in maintaining safe and healthy living conditions. Respond to and resolve resident concerns, complaints, and tenancy-related issues. Work closely with health and social care teams to support individuals with medical, safeguarding, or mental health needs. Handle sensitive cases involving domestic abuse, substance misuse, and mental health issues, ensuring appropriate referrals and interventions. Ensure the housing service operates in compliance with Quality Standards (if applicable). Assist clients with registering for housing benefits, utility bills, and council tax. Community & Stakeholder Engagement Liaise with external agencies, local authorities, healthcare providers, and social workers to coordinate resident support. Assist in managing anti-social behaviour, safeguarding concerns, and conflict resolution. Participate in an on-call system to handle housing emergencies as needed. Skills & Experience Required: Experience in housing management, social care, or supported accommodation. Strong knowledge of housing regulations, health & safety compliance, and safeguarding practices. Ability to work with vulnerable groups, including individuals with mental health issues, disabilities, and complex needs. Strong problem-solving, conflict resolution, and communication skills. Ability to work autonomously and under pressure in a fast-paced environment. Proficiency in MS Office and housing management systems. A full UK driving licence (required for property visits and resident support). Ability to pass a DBS (Criminal Record) check. Benefits: Competitive salary ( 26,000 - 35,000 per year) Pension scheme & professional development opportunities Employee wellbeing programs & mental health support 28 days annual leave Free parking Career progression
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW to submit your application. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 14, 2025
Contract
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW to submit your application. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
My client is seeking an experienced Housing Officer to be able to successfully manage their own patch. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to
May 14, 2025
Seasonal
My client is seeking an experienced Housing Officer to be able to successfully manage their own patch. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to
My client is seeking an experienced Housing Officer to be able to successfully manage their own patch. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to
May 14, 2025
Seasonal
My client is seeking an experienced Housing Officer to be able to successfully manage their own patch. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temporary basis, based in Kent. Key Responsibilities: Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes. Tailor new customers relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement. Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation. Help customers to understand their responsibilities as tenants and how to sustain their tenancy. Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches. Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes on legal cases for the organisation. Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live. Provide technical and professional housing/tenancy management advice. Effectively audit homes to identify and prevent tenancy fraud. Promote and signpost tenants to opportunities for training and employment to meet their aspirations and maximise their income in support of our Income Protection and Financial Well Being strategies. Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery. Continuously support the development and use of ICT to provide an efficient, modern and responsive service to customers.
May 14, 2025
Contract
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temporary basis, based in Kent. Key Responsibilities: Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes. Tailor new customers relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement. Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation. Help customers to understand their responsibilities as tenants and how to sustain their tenancy. Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches. Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes on legal cases for the organisation. Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live. Provide technical and professional housing/tenancy management advice. Effectively audit homes to identify and prevent tenancy fraud. Promote and signpost tenants to opportunities for training and employment to meet their aspirations and maximise their income in support of our Income Protection and Financial Well Being strategies. Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery. Continuously support the development and use of ICT to provide an efficient, modern and responsive service to customers.
Role - HOUSING MANAGER - c£45,000 + Benefits PERMANENT ROLE REPORTS TO DIRECTOR OF HOUSING & SUPPORT MANAGE 2 HOUSING OFFICERS EXCELLENT WORKING ENVIRONMENT MUST HAVE HOUSING SECTOR EXPERIENCE Our client is a leader in their field and are now looking for an experienced Housing Manager who will be responsible to the Director of Housing and Support for providing excellent delivery of housing & tenancy services, including allocations, rent arrears prevention and recovery, tenancy management and tackling anti-social behaviour. You will manage a small team of housing officers. Duties and Responsibilities Ensure that tenancy services comply with best practice, the law and the regulatory framework and that all relevant policies, procedures, processes and administrative systems are regularly reviewed and updated. Manage day to day tenancy services expenditure in line with budget. Manage, develop and support the Housing Officers Ensure the team provides an effective, high quality, customer focussed service including: o Allocations, tenancy move-ons and transfers o Nominations to the Veterans Nominations Scheme o Rent collection and arrears management o Housing Benefit information and advice o Resident engagement o Enforcement of tenancy conditions o Dealing with neighbour disputes and anti-social behaviour o Tenancy sustainment and support Skills and Experience Demonstrable experience in a housing manager role Proven up to date knowledge of Housing law, welfare reform, legal requirements and practical application of legislation Strong verbal and written communication skills Experience of managing a small team Good IT skills If you feel you have the skills and experience, please upload your CV in the first instance.
May 14, 2025
Full time
Role - HOUSING MANAGER - c£45,000 + Benefits PERMANENT ROLE REPORTS TO DIRECTOR OF HOUSING & SUPPORT MANAGE 2 HOUSING OFFICERS EXCELLENT WORKING ENVIRONMENT MUST HAVE HOUSING SECTOR EXPERIENCE Our client is a leader in their field and are now looking for an experienced Housing Manager who will be responsible to the Director of Housing and Support for providing excellent delivery of housing & tenancy services, including allocations, rent arrears prevention and recovery, tenancy management and tackling anti-social behaviour. You will manage a small team of housing officers. Duties and Responsibilities Ensure that tenancy services comply with best practice, the law and the regulatory framework and that all relevant policies, procedures, processes and administrative systems are regularly reviewed and updated. Manage day to day tenancy services expenditure in line with budget. Manage, develop and support the Housing Officers Ensure the team provides an effective, high quality, customer focussed service including: o Allocations, tenancy move-ons and transfers o Nominations to the Veterans Nominations Scheme o Rent collection and arrears management o Housing Benefit information and advice o Resident engagement o Enforcement of tenancy conditions o Dealing with neighbour disputes and anti-social behaviour o Tenancy sustainment and support Skills and Experience Demonstrable experience in a housing manager role Proven up to date knowledge of Housing law, welfare reform, legal requirements and practical application of legislation Strong verbal and written communication skills Experience of managing a small team Good IT skills If you feel you have the skills and experience, please upload your CV in the first instance.
Housing Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 6 months 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 3 days in office / site visits, 2 days at home IT equipment provided ASAP start UK Driving Licence and own vehicle is desirable although not essential Adecco are recruiting for a Housing Officer on behalf of our Public Sector client. The Housing Officer is responsible for delivering high-quality, customer-focused housing management services to Council tenants and leaseholders. This role involves identifying and implementing improvements to estates, managing anti-social behaviour, and ensuring compliance with tenancy and lease agreements. The officer will work closely with various teams, external agencies, and residents to enhance service delivery and resident satisfaction. Essential skills include effective communication, problem-solving, and the ability to manage a varied workload. Experience in social housing customer service and proficiency in Microsoft Office and housing databases are required. The role may involve working outside regular hours and traveling between sites. Key Responsibilities: Identify environmental improvements to estates. Collaborate with teams for effective regeneration initiatives. Partner with housing teams for coordinated estate management. Work with residents to improve services and outcomes. Liaise with the Anti-Social Behaviour Enforcement team. Coordinate with agencies on tenancy matters for vulnerable tenants. Report on quality control and recommend service improvements. Support the team manager with reports and resident communications. Use IT for efficient estate management. Deputize for the Team Manager when needed. Perform other duties as required. Essential Knowledge: Housing and anti-social behaviour legislation. Essential Skills and Abilities: Deliver high-quality customer services. Collaborate with residents to improve services. Manage anti-social behaviour cases effectively. Coordinate services to meet diverse customer needs. Ensure compliance with tenancy and lease agreements. Assist tenants in sustaining tenancies and independence. Meet performance indicators and service objectives. Assess complex situations and make quick decisions. Commit to equalities and challenge discrimination. Use listening skills to improve services. Plan and manage a varied workload. Adapt to change and embrace learning. Solve maintenance and tenancy issues. Analyze data and feedback for sound decisions. Build strong relationships with internal and external partners. Conduct property inspections and ensure regulatory compliance. Monitor safety risks and report communal repairs. Communicate effectively, both orally and in writing. Manage complaints and resolve them at the first stage. Attend meetings and make home visits outside normal hours. Essential Experience: Customer management service in social housing. Collaborative work with teams and partners. Proficient in Microsoft Office and housing databases. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 13, 2025
Contract
Housing Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 6 months 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 3 days in office / site visits, 2 days at home IT equipment provided ASAP start UK Driving Licence and own vehicle is desirable although not essential Adecco are recruiting for a Housing Officer on behalf of our Public Sector client. The Housing Officer is responsible for delivering high-quality, customer-focused housing management services to Council tenants and leaseholders. This role involves identifying and implementing improvements to estates, managing anti-social behaviour, and ensuring compliance with tenancy and lease agreements. The officer will work closely with various teams, external agencies, and residents to enhance service delivery and resident satisfaction. Essential skills include effective communication, problem-solving, and the ability to manage a varied workload. Experience in social housing customer service and proficiency in Microsoft Office and housing databases are required. The role may involve working outside regular hours and traveling between sites. Key Responsibilities: Identify environmental improvements to estates. Collaborate with teams for effective regeneration initiatives. Partner with housing teams for coordinated estate management. Work with residents to improve services and outcomes. Liaise with the Anti-Social Behaviour Enforcement team. Coordinate with agencies on tenancy matters for vulnerable tenants. Report on quality control and recommend service improvements. Support the team manager with reports and resident communications. Use IT for efficient estate management. Deputize for the Team Manager when needed. Perform other duties as required. Essential Knowledge: Housing and anti-social behaviour legislation. Essential Skills and Abilities: Deliver high-quality customer services. Collaborate with residents to improve services. Manage anti-social behaviour cases effectively. Coordinate services to meet diverse customer needs. Ensure compliance with tenancy and lease agreements. Assist tenants in sustaining tenancies and independence. Meet performance indicators and service objectives. Assess complex situations and make quick decisions. Commit to equalities and challenge discrimination. Use listening skills to improve services. Plan and manage a varied workload. Adapt to change and embrace learning. Solve maintenance and tenancy issues. Analyze data and feedback for sound decisions. Build strong relationships with internal and external partners. Conduct property inspections and ensure regulatory compliance. Monitor safety risks and report communal repairs. Communicate effectively, both orally and in writing. Manage complaints and resolve them at the first stage. Attend meetings and make home visits outside normal hours. Essential Experience: Customer management service in social housing. Collaborative work with teams and partners. Proficient in Microsoft Office and housing databases. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week Salary: £32,513 £36,125 per annum We have an exciting opportunity for a customer-focused professional to bring their skills and experience to our dedicated team. In this role, you ll take responsibility for a neighbourhood patch, acting as the main point of contact for residents on tenancy matters. You ll address issues such as antisocial behaviour, tenancy breaches, and complex customer concerns, working closely with colleagues and partner agencies to safeguard residents and build safe, well-managed communities. From preparing and serving legal notices to attending court, you ll take a proactive approach to resolving problems and delivering support. You ll also manage tenancy sign-ups, changes, and successions, identify ways to improve local estates, and keep your knowledge of housing legislation up to date to ensure compliance and best practice. We re looking for someone with - Experience of working in a customer service or customer-facing role. - Excellent verbal and written communication skills, with the ability to build positive relationships. - The ability to work independently and as part of a team. - Good IT skills. - GCSE Grade C/Level 4 or equivalent in English and Maths. - A full driving licence and access to a car for travel between sites. You will also be required to have an enhanced criminal record (DBS) check, which we will pay for. We re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including - 27 days holiday per year plus bank holiday (pro rata for part time colleagues). - Buy and sell holiday scheme. - Cross organisational bonus scheme. - Up to 12% pension contribution. - Life assurance cover. - Funded health cash plan or subsidised private medical insurance. - Discount vouchers. - Enhanced family leave. - Range of special leave. The closing date for this vacancy is 23rd May 2025. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job. Other organisations may call this role Tenancy and Community Officer, Housing and Neighbourhood Services Advisor, Resident Liaison and Support Officer, Tenancy Management Specialist, Community Housing Officer, Neighbourhood Services Co-ordinator, Housing Engagement and Support Officer, Tenancy Support and Enforcement Officer, Community Relations and Housing Advisor, or Estate Services and Tenancy Officer. All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30. So, if you re ready to take the next step in your housing career and join us as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 13, 2025
Full time
Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week Salary: £32,513 £36,125 per annum We have an exciting opportunity for a customer-focused professional to bring their skills and experience to our dedicated team. In this role, you ll take responsibility for a neighbourhood patch, acting as the main point of contact for residents on tenancy matters. You ll address issues such as antisocial behaviour, tenancy breaches, and complex customer concerns, working closely with colleagues and partner agencies to safeguard residents and build safe, well-managed communities. From preparing and serving legal notices to attending court, you ll take a proactive approach to resolving problems and delivering support. You ll also manage tenancy sign-ups, changes, and successions, identify ways to improve local estates, and keep your knowledge of housing legislation up to date to ensure compliance and best practice. We re looking for someone with - Experience of working in a customer service or customer-facing role. - Excellent verbal and written communication skills, with the ability to build positive relationships. - The ability to work independently and as part of a team. - Good IT skills. - GCSE Grade C/Level 4 or equivalent in English and Maths. - A full driving licence and access to a car for travel between sites. You will also be required to have an enhanced criminal record (DBS) check, which we will pay for. We re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including - 27 days holiday per year plus bank holiday (pro rata for part time colleagues). - Buy and sell holiday scheme. - Cross organisational bonus scheme. - Up to 12% pension contribution. - Life assurance cover. - Funded health cash plan or subsidised private medical insurance. - Discount vouchers. - Enhanced family leave. - Range of special leave. The closing date for this vacancy is 23rd May 2025. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job. Other organisations may call this role Tenancy and Community Officer, Housing and Neighbourhood Services Advisor, Resident Liaison and Support Officer, Tenancy Management Specialist, Community Housing Officer, Neighbourhood Services Co-ordinator, Housing Engagement and Support Officer, Tenancy Support and Enforcement Officer, Community Relations and Housing Advisor, or Estate Services and Tenancy Officer. All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30. So, if you re ready to take the next step in your housing career and join us as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Position: Housing Officer Location: Livingston Hours: 30 hours per week Duration : Until the end of September 2025 Pay Rate: 15 - 18 per hour Are you passionate about making a difference in your community? Do you thrive in dynamic environments where every day brings new challenges and opportunities? If so, we have the perfect role for you! Our client provides safe, affordable, and quality housing to their residents. They believe that everyone deserves a place to call home, and they work tirelessly to support the community through innovative housing solutions and exceptional service. As a Housing Officer, you will be at the forefront of their mission, working directly with residents to ensure their housing needs are met. Key Responsibilities: Housing Management: Liaise with tenants, manage estates, address anti-social behaviour, and conduct inspections. Repairs: Coordinate with Maintenance Supervisors and tenants on repair issues. Arrears Control: Manage arrears, negotiate arrangements, and instigate legal action if necessary. Resident Involvement: Promote the Association's work and attend tenant meetings. Administration: Maintain accurate records and adhere to performance standards. Desirable experience: Ideally experience in housing roles, estate management, repairs, arrears management, and using the UC Landlord Portal Knowledge of Universal Credit, welfare benefits, housing legislation, and good practice Excellent communication, organisation, and computer skills Commitment to equal opportunities and high service standards Clean driving license and access to a car Values and Attitudes: Positive and 'can-do' attitude Commitment to openness, accessibility, honesty, integrity, and respect Friendly and supportive approach Why should you temp with Office Angels?! Weekly pay for added financial convenience. 28 days of paid annual leave based on a weekly accrual. Access to discount vouchers with various high street brands. Eye care vouchers and contribution towards glasses for VDU purposes. Support from our team to aid in finding permanent work and expert interview guidance. Pension scheme options with employer contributions. Statutory Sick Pay in case you find yourself under the weather. Access to our assistance programme offering free, confidential, and independent advice on various issues. Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms. How to Apply: If you meet the criteria and are passionate about making a difference, we would love to hear from you. Please submit your CV below or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 13, 2025
Seasonal
Position: Housing Officer Location: Livingston Hours: 30 hours per week Duration : Until the end of September 2025 Pay Rate: 15 - 18 per hour Are you passionate about making a difference in your community? Do you thrive in dynamic environments where every day brings new challenges and opportunities? If so, we have the perfect role for you! Our client provides safe, affordable, and quality housing to their residents. They believe that everyone deserves a place to call home, and they work tirelessly to support the community through innovative housing solutions and exceptional service. As a Housing Officer, you will be at the forefront of their mission, working directly with residents to ensure their housing needs are met. Key Responsibilities: Housing Management: Liaise with tenants, manage estates, address anti-social behaviour, and conduct inspections. Repairs: Coordinate with Maintenance Supervisors and tenants on repair issues. Arrears Control: Manage arrears, negotiate arrangements, and instigate legal action if necessary. Resident Involvement: Promote the Association's work and attend tenant meetings. Administration: Maintain accurate records and adhere to performance standards. Desirable experience: Ideally experience in housing roles, estate management, repairs, arrears management, and using the UC Landlord Portal Knowledge of Universal Credit, welfare benefits, housing legislation, and good practice Excellent communication, organisation, and computer skills Commitment to equal opportunities and high service standards Clean driving license and access to a car Values and Attitudes: Positive and 'can-do' attitude Commitment to openness, accessibility, honesty, integrity, and respect Friendly and supportive approach Why should you temp with Office Angels?! Weekly pay for added financial convenience. 28 days of paid annual leave based on a weekly accrual. Access to discount vouchers with various high street brands. Eye care vouchers and contribution towards glasses for VDU purposes. Support from our team to aid in finding permanent work and expert interview guidance. Pension scheme options with employer contributions. Statutory Sick Pay in case you find yourself under the weather. Access to our assistance programme offering free, confidential, and independent advice on various issues. Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms. How to Apply: If you meet the criteria and are passionate about making a difference, we would love to hear from you. Please submit your CV below or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Elevate projects are working in pertnerhsip with our client, a local social landlord and not for profit developer, to appoint an experieced generic housing officer to join the busy neighbourhoods team on an initial 6 month contract basis. This is a varied, hands-on role supporting residents across a mixed tenure portfolio, including general needs and temporary accommodation. You will be responsible for tenancy and estate management, providing support to tenants, and ensuring neighbourhoods remain safe and well-maintained. Key Responsibilities Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies Respond to and resolve tenant queries, complaints, and issues Conduct home visits, tenancy audits, and property inspections Support residents with issues around rent arrears, anti-social behaviour, and safeguarding concerns Work closely with internal teams and external partners to deliver effective support services Maintain accurate records and documentation using the housing management system Ensure prompt follow-up and action on all tenancy-related issues About You Experience in a housing role or similar customer-facing environment Strong understanding of tenancy management, housing regulations, and good practice Confident communicator with excellent problem-solving and organisational skills Able to work independently and manage a varied workload under pressure Proficient in IT systems and housing management software A full UK driving licence and access to a vehicle (desirable)
May 13, 2025
Seasonal
Elevate projects are working in pertnerhsip with our client, a local social landlord and not for profit developer, to appoint an experieced generic housing officer to join the busy neighbourhoods team on an initial 6 month contract basis. This is a varied, hands-on role supporting residents across a mixed tenure portfolio, including general needs and temporary accommodation. You will be responsible for tenancy and estate management, providing support to tenants, and ensuring neighbourhoods remain safe and well-maintained. Key Responsibilities Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies Respond to and resolve tenant queries, complaints, and issues Conduct home visits, tenancy audits, and property inspections Support residents with issues around rent arrears, anti-social behaviour, and safeguarding concerns Work closely with internal teams and external partners to deliver effective support services Maintain accurate records and documentation using the housing management system Ensure prompt follow-up and action on all tenancy-related issues About You Experience in a housing role or similar customer-facing environment Strong understanding of tenancy management, housing regulations, and good practice Confident communicator with excellent problem-solving and organisational skills Able to work independently and manage a varied workload under pressure Proficient in IT systems and housing management software A full UK driving licence and access to a vehicle (desirable)
Neighbourhood Officer Fixed Term Contract - 6 months 36,000 Manchester Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer to join an organisation based in Manchester. Duties & Responsibilities of the Neighbourhood Officer: Identify and manage low level breaches of tenancy Conduct estate inspections and tenancy visits Liaise with third party agencies including local authorities, police and support services Manage anti-social behaviour Support the provision of an effective void, repairs and maintenance service Essential Requirements of the Neighbourhood Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
May 12, 2025
Contract
Neighbourhood Officer Fixed Term Contract - 6 months 36,000 Manchester Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer to join an organisation based in Manchester. Duties & Responsibilities of the Neighbourhood Officer: Identify and manage low level breaches of tenancy Conduct estate inspections and tenancy visits Liaise with third party agencies including local authorities, police and support services Manage anti-social behaviour Support the provision of an effective void, repairs and maintenance service Essential Requirements of the Neighbourhood Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Your new company This social housing provider is a reputable housing association based in Leith, committed to providing quality housing solutions.With a friendly and collaborative team environment, you will be welcomed and supported as you play a key part in delivering for their tenants within the Housing Management Team. Your new role Rent arrears management Anti-Social Behaviour Management Empty Homes management Estate Management Customer Service skills Knowledge of relevant and up-to-date legislation Be responsible for a patch of around 350 tenancies What you'll need to succeed Previous Housing Experience Be capable of working independently and within a team Be self-motivated and capable of motivating self and team Be customer focused What you'll get in return Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 07, 2025
Full time
Your new company This social housing provider is a reputable housing association based in Leith, committed to providing quality housing solutions.With a friendly and collaborative team environment, you will be welcomed and supported as you play a key part in delivering for their tenants within the Housing Management Team. Your new role Rent arrears management Anti-Social Behaviour Management Empty Homes management Estate Management Customer Service skills Knowledge of relevant and up-to-date legislation Be responsible for a patch of around 350 tenancies What you'll need to succeed Previous Housing Experience Be capable of working independently and within a team Be self-motivated and capable of motivating self and team Be customer focused What you'll get in return Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This post closes at 11.59 pm on the date specified. At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the Customer first , have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. The Neighbourhood Team Leader role: We have an exciting opportunity to become our Neighbourhood Team Leader ! As part varied role, you'll lead a Neighbourhood team to ensure the delivery of a highly visible, proactive estate and tenancy management service ensuring communities and neighbourhoods are desirable, attractive, safe, and sustainable places which they are proud to be part of. You will be providing inspirational leadership ensuring the delivery of a customer focused service combining key elements of Housing Management, Environmental Management, and Community Safety within a partnership environment Key duties and responsibilities of our Neighbourhood Team Leader: Ensure the delivery of a highly visible and proactive tenancy and neighbourhood management service, dealing with tenancy conduct and ensuring the provision of assistance and advice with basic repairs and issues of concern to tenants. Contribute to service improvements and standardised procedures for tenancy and neighbourhood management activities in order to maximise service efficiency. Operational responsibility for managing the team s performance, producing reports, ensuring key performance targets are achieved and practice complies with legislation, policies and procedures. Promote a customer focussed culture within the team, ensuring officers proactively engage with tenants, initiating early intervention and identifying support needs in compliance with legislation, policies, and procedures for safeguarding and antisocial behaviour. Ensure the upkeep of neighbourhoods is satisfactory and develop initiatives and strategies to deal with issues of vandalism, graffiti and fly tipping. Ensure that breaches of tenancy are actioned and appropriately followed up, in line with thresholds, policies and procedures. What we re looking for in our Neighbourhood Team Leader: Level 5 Chartered Institute of Housing Level 5 or equivalent level qualification Ability to provide strong leadership and contribute to a positive working environment Relevant experience of working in Social Housing, including tenancy and estate management or community safety. Ability to develop performance management systems. Evidence of promoting a continuous learning culture including mentoring and coaching individuals to help them develop their skills and achieve their full potential. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Key Dates? Shortlisting is due to take place on Tuesday, 13 May and interview dates are due to take place week commencing 19 May. Please note these dates are subject to change.? Further Information We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Apr 30, 2025
Full time
This post closes at 11.59 pm on the date specified. At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the Customer first , have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. The Neighbourhood Team Leader role: We have an exciting opportunity to become our Neighbourhood Team Leader ! As part varied role, you'll lead a Neighbourhood team to ensure the delivery of a highly visible, proactive estate and tenancy management service ensuring communities and neighbourhoods are desirable, attractive, safe, and sustainable places which they are proud to be part of. You will be providing inspirational leadership ensuring the delivery of a customer focused service combining key elements of Housing Management, Environmental Management, and Community Safety within a partnership environment Key duties and responsibilities of our Neighbourhood Team Leader: Ensure the delivery of a highly visible and proactive tenancy and neighbourhood management service, dealing with tenancy conduct and ensuring the provision of assistance and advice with basic repairs and issues of concern to tenants. Contribute to service improvements and standardised procedures for tenancy and neighbourhood management activities in order to maximise service efficiency. Operational responsibility for managing the team s performance, producing reports, ensuring key performance targets are achieved and practice complies with legislation, policies and procedures. Promote a customer focussed culture within the team, ensuring officers proactively engage with tenants, initiating early intervention and identifying support needs in compliance with legislation, policies, and procedures for safeguarding and antisocial behaviour. Ensure the upkeep of neighbourhoods is satisfactory and develop initiatives and strategies to deal with issues of vandalism, graffiti and fly tipping. Ensure that breaches of tenancy are actioned and appropriately followed up, in line with thresholds, policies and procedures. What we re looking for in our Neighbourhood Team Leader: Level 5 Chartered Institute of Housing Level 5 or equivalent level qualification Ability to provide strong leadership and contribute to a positive working environment Relevant experience of working in Social Housing, including tenancy and estate management or community safety. Ability to develop performance management systems. Evidence of promoting a continuous learning culture including mentoring and coaching individuals to help them develop their skills and achieve their full potential. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Key Dates? Shortlisting is due to take place on Tuesday, 13 May and interview dates are due to take place week commencing 19 May. Please note these dates are subject to change.? Further Information We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 6-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service. Role Responsibilities: Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent Income team to ensure rents are managed effectively. Maintain accurate records and ensure all administrative tasks are completed in a timely manner. Ensure compliance with relevant housing legislation and council policies. Candidate Requirements: Proven experience in housing management within the social housing sector. Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners. Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy. Proficient IT skills, including the use of housing management systems. A proactive and self-motivated approach, with the ability to work independently as well as part of a team. A basic DBS will be completed for this role. This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.
Apr 28, 2025
Seasonal
A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 6-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service. Role Responsibilities: Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent Income team to ensure rents are managed effectively. Maintain accurate records and ensure all administrative tasks are completed in a timely manner. Ensure compliance with relevant housing legislation and council policies. Candidate Requirements: Proven experience in housing management within the social housing sector. Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners. Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy. Proficient IT skills, including the use of housing management systems. A proactive and self-motivated approach, with the ability to work independently as well as part of a team. A basic DBS will be completed for this role. This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.
Hays Construction and Property
Cheltenham, Gloucestershire
Your new company We are recruiting for a well-known organisation who specialises in finding suitable accommodation for vulnerable adults, including people with learning disabilities. This is a temporary-to-permanent position, ideal for experienced candidates seeking long-term employment with a supportive team. Your new role As a Tenancy Support Officer, you will play a vital role in managing and supporting our tenants, ensuring all housing management services are delivered to the highest standards. The area you will be covering consists of: Cheltenham, Gloucester, Worcester and South Wales. You will be visiting properties 4 days a week, with 1 day from home/ the office for administration. This is a full-time position, starting as a temporary worker with the opportunity to transition into a permanent position. The ideal candidate would be seeking long-term employment. Key responsibilities include: Ensure all housing management functions are completed to a high standard, including voids, lettings paperwork, inspections, rent/service charge arrears resolution, tenancy breaches, and adherence to internal procedures. Assist with facilitating property access for contractors as needed. Conduct property move-in and move-out inspections. Complete Tenancy Outcome Stars for each client, providing quality, personalised support in coordination with the Care Provider. Ensure properties are ready to let as quickly as possible after becoming void. Report and respond to safeguarding and anti-social behaviour (ASB) incidents, accidents, and near-misses appropriately. Act as a point of contact, fostering positive relationships with local communities and Care Provider partners. Support the Admin team in collecting documents from tenants for Housing Benefit applications or resolving suspensions. Collaborate with Maintenance and Compliance teams to ensure timely completion of responsive repairs and maintain properties to a high standard. Address health and safety concerns immediately and ensure they are resolved promptly. Participate in stakeholder meetings, providing feedback to teams and management. Ensure Housing Benefit paperwork is completed at sign-up or as soon as possible and report any issues to the Finance team. Provide daily, weekly, and monthly reports to the management team through internal housing software, keeping CRM system notes up to date. Engage tenants through activities like feedback surveys to promote involvement. This role offers a competitive salary of 16.32 per hour (inclusive of holiday pay) and a fixed 37.5-hour contract, Monday to Friday. In addition to the salary, the company provides a comprehensive training and induction program to ensure that you are well-prepared for your role, with further opportunities for progression within the company. What you'll need to succeed You will require a full driving licence and access to a vehicle with business cover. An Enhanced DBS. Preferably you will have a CIH qualification or 2+ years of relevant experience. Excellent time management, communication, problem-solving, and people skills. Discretion when handling sensitive information. What you'll get in return This is a fantastic opportunity to transition into a permanent role with comprehensive training and an induction program not available elsewhere. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2025
Seasonal
Your new company We are recruiting for a well-known organisation who specialises in finding suitable accommodation for vulnerable adults, including people with learning disabilities. This is a temporary-to-permanent position, ideal for experienced candidates seeking long-term employment with a supportive team. Your new role As a Tenancy Support Officer, you will play a vital role in managing and supporting our tenants, ensuring all housing management services are delivered to the highest standards. The area you will be covering consists of: Cheltenham, Gloucester, Worcester and South Wales. You will be visiting properties 4 days a week, with 1 day from home/ the office for administration. This is a full-time position, starting as a temporary worker with the opportunity to transition into a permanent position. The ideal candidate would be seeking long-term employment. Key responsibilities include: Ensure all housing management functions are completed to a high standard, including voids, lettings paperwork, inspections, rent/service charge arrears resolution, tenancy breaches, and adherence to internal procedures. Assist with facilitating property access for contractors as needed. Conduct property move-in and move-out inspections. Complete Tenancy Outcome Stars for each client, providing quality, personalised support in coordination with the Care Provider. Ensure properties are ready to let as quickly as possible after becoming void. Report and respond to safeguarding and anti-social behaviour (ASB) incidents, accidents, and near-misses appropriately. Act as a point of contact, fostering positive relationships with local communities and Care Provider partners. Support the Admin team in collecting documents from tenants for Housing Benefit applications or resolving suspensions. Collaborate with Maintenance and Compliance teams to ensure timely completion of responsive repairs and maintain properties to a high standard. Address health and safety concerns immediately and ensure they are resolved promptly. Participate in stakeholder meetings, providing feedback to teams and management. Ensure Housing Benefit paperwork is completed at sign-up or as soon as possible and report any issues to the Finance team. Provide daily, weekly, and monthly reports to the management team through internal housing software, keeping CRM system notes up to date. Engage tenants through activities like feedback surveys to promote involvement. This role offers a competitive salary of 16.32 per hour (inclusive of holiday pay) and a fixed 37.5-hour contract, Monday to Friday. In addition to the salary, the company provides a comprehensive training and induction program to ensure that you are well-prepared for your role, with further opportunities for progression within the company. What you'll need to succeed You will require a full driving licence and access to a vehicle with business cover. An Enhanced DBS. Preferably you will have a CIH qualification or 2+ years of relevant experience. Excellent time management, communication, problem-solving, and people skills. Discretion when handling sensitive information. What you'll get in return This is a fantastic opportunity to transition into a permanent role with comprehensive training and an induction program not available elsewhere. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jobs - Frequently Asked Questions
Click on the job title to view details and then select the 'Apply' button to submit your application.
Yes, use the filters on the left-hand side of the jobs page to narrow down listings by location, job type, or category.
Yes, new job opportunities are posted daily to ensure the latest listings are available.
Yes, you can save jobs by clicking the 'Save Job' option on each listing.
By creating an account and setting up job alerts, you can receive email notifications for new listings matching your criteria.
