Construction Jobs
Stratford, London
Oct 27, 2020
Permanent
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
As our Defect Co-ordinator, you will provide an exceptional customer care service to all Vistry Partnerships London Clients in accordance with the guidelines specified within the associated contract conditions. You will ensure the attendance of all defects reported to Vistry Partnerships London contracts during each defect's liability period are completed within the stipulated timescales. You will inform all clients and their home buyers in accordance with KPIs as to the status of all reported defect issues. You will aid in securing the release of all monies held in retention upon each contract within the contractual requirements.
What we would like from you:
Key Responsibilities -
Record defect issues immediately upon the Defects Management Database
If doubt exists regarding the authenticity of the reported defect issue, contact the originator or tenant of the report to ascertain the providence of the reported issue, before sending the defect issue for action to the appropriate party.
Arrange access appointments with client/contract administrators/tenants for VP London operatives and sub-contractors, where possible, and confirm appointments with all parties.
Ensure that all Subcontractors and Directly Employed Operatives are attending to defects in accordance with the requirements of the companies "Code of Conduct".
Chase sub-contractors regarding the status of the reported defect issue and required actions where applicable and issue notice to the subcontractor upon failure of attendance with contractual obligations.
Update the database with the cause of each defect, date completed and ensuring defect trend analysis.
Write to Contract Administrator/Client/Home Buyer on a weekly/fortnightly/monthly basis or as required by the contract to confirm the status of each reported defect (open, closed & abortive). Scan all signed "defect report sheets" and issue with the status report
Issue defect reports to assigned subcontractor/VP London Customer Services Operative for completion within the time scales proscribed within the contract
Ensure that the Contract Administrator, Client and the Clients Tenants are kept fully appraised of the status of each reported defects issue
Issue, weekly, fortnightly and monthly status reports in confirmation of open, closed and abortive issues together with the appropriate objective evidence in confirmation of same
Competencies -
Experience of providing Customer Service Defects Management in a busy organisation.
Experience of working with contractors and supply Chain Partners and monitoring of service standards
Understanding of employer's requirements and working within KPI and service level agreements
Proven experience of delivering excellent customer care and service in a large organisation
Experience of complaints handling and follow up procedures
Ability to work as part of a team but also have self-motivation to manage and be responsible for own workloads
Ability to work well in a high pressurised environment
Strong Work Ethic
Time management Skills
Show a willingness to receive constructive feedback and use it to grow
Clear communication skills
Collaborating and working well together with others
Conflict management and resolution skills
Positive Attitude
Active Listener
Working knowledge of MS Office
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
It would be desirable if the person had proficiency in Clixifix and 4 Projects.
The Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders