Permanent opportunity for MRICS Asset Manager at Barnardo's covering the North of England Your new company Hays are delighted to be working exclusively with Barnardo's- the largest national children's charity in the UK. Barnardo's support and protect children and young people facing a wide range of issues, from drug misuse to disability, from sexual abuse to domestic violence. But one thing has never changed: like their founder, Thomas Barnardo, they believe that with the right help, children can change their lives and achieve their potential. Over 150 years ago, Barnardo promised to support those children in need of help - regardless of their circumstances, gender, race, disability or behaviour. Today, they continue to honour that promise. Your new role We have an exciting opportunity for an experienced Asset Manager to deliver the Property Asset Management requirements of the organisation in an effective and efficient manner. This is a permanent full-time position which is home based where the ideal candidate needs to be based in the North of England. The Asset Manager role is directly aligned to the vision of our future integrated Business Services operating model and will form part of the leadership group for our Property Department. This role will be crucial in bringing to life the six guiding principles of integrated Business Services; People Focused, Data Led, Customer Focused, Continuous Improvement, One Stop Shop and Flexible Solutions. Want to find out more information? Some of the responsibilities for the role: Reporting to the Senior Asset Manager. Responsible for the management of the Assets in the North- Merseyside across to Lincolnshire all the way North to Scottish Border. Our properties are more heavily concentrated in the North West. There are approx. 325 property interests in this patch, approx. 220 are retail stores, the rest being Children's Services. Develop and lead projects and programmes of work, which produce outputs that can be used to inform key strategic internal decisions and/or to influence external audiences. Responsible for asset management including rent reviews, lease renewals, lease re-gears, disposals/surrenders, acquisitions, property management, estate management, service charges, valuation, etc. Support the Senior Asset Manager to establish culture change and processes within the team, and the wider organisation. Provide appropriate professional advice on all property matters. What you'll need to succeed You will be based in the North of England Member of the Royal Institute of Chartered Surveyors. General Practice Surveying background Experience in commercial property transactions. Proficient in Landlord & Tenant matters, with legal understanding of commercial leases. Experience with day-to-day Property Management of commercial portfolio Proven track record of analysing and planning property portfolio improvements. Experience of successfully operating in a large, complex, fast paced, and geographically spread property environment. Ability to strategically lead, plan, and deliver various projects within a portfolio. Understanding of property market, trends, challenges and emerging legislation. Evidence of active continued professional development to support delivery of the role. What you'll get in return Salary £50,000-£56,500 plus car 36.25 hours per week Remote working with access to collaboration hubs / flexible desk spaces within the portfolio - site visits 1-2 days per week Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. 26 days annual leave plus bank holidays, increasing after 5 years service The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 22, 2024
Full time
Permanent opportunity for MRICS Asset Manager at Barnardo's covering the North of England Your new company Hays are delighted to be working exclusively with Barnardo's- the largest national children's charity in the UK. Barnardo's support and protect children and young people facing a wide range of issues, from drug misuse to disability, from sexual abuse to domestic violence. But one thing has never changed: like their founder, Thomas Barnardo, they believe that with the right help, children can change their lives and achieve their potential. Over 150 years ago, Barnardo promised to support those children in need of help - regardless of their circumstances, gender, race, disability or behaviour. Today, they continue to honour that promise. Your new role We have an exciting opportunity for an experienced Asset Manager to deliver the Property Asset Management requirements of the organisation in an effective and efficient manner. This is a permanent full-time position which is home based where the ideal candidate needs to be based in the North of England. The Asset Manager role is directly aligned to the vision of our future integrated Business Services operating model and will form part of the leadership group for our Property Department. This role will be crucial in bringing to life the six guiding principles of integrated Business Services; People Focused, Data Led, Customer Focused, Continuous Improvement, One Stop Shop and Flexible Solutions. Want to find out more information? Some of the responsibilities for the role: Reporting to the Senior Asset Manager. Responsible for the management of the Assets in the North- Merseyside across to Lincolnshire all the way North to Scottish Border. Our properties are more heavily concentrated in the North West. There are approx. 325 property interests in this patch, approx. 220 are retail stores, the rest being Children's Services. Develop and lead projects and programmes of work, which produce outputs that can be used to inform key strategic internal decisions and/or to influence external audiences. Responsible for asset management including rent reviews, lease renewals, lease re-gears, disposals/surrenders, acquisitions, property management, estate management, service charges, valuation, etc. Support the Senior Asset Manager to establish culture change and processes within the team, and the wider organisation. Provide appropriate professional advice on all property matters. What you'll need to succeed You will be based in the North of England Member of the Royal Institute of Chartered Surveyors. General Practice Surveying background Experience in commercial property transactions. Proficient in Landlord & Tenant matters, with legal understanding of commercial leases. Experience with day-to-day Property Management of commercial portfolio Proven track record of analysing and planning property portfolio improvements. Experience of successfully operating in a large, complex, fast paced, and geographically spread property environment. Ability to strategically lead, plan, and deliver various projects within a portfolio. Understanding of property market, trends, challenges and emerging legislation. Evidence of active continued professional development to support delivery of the role. What you'll get in return Salary £50,000-£56,500 plus car 36.25 hours per week Remote working with access to collaboration hubs / flexible desk spaces within the portfolio - site visits 1-2 days per week Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. 26 days annual leave plus bank holidays, increasing after 5 years service The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Housing Allocations Officer Newbury Job Role The post holder will assist with the operation of the Common Housing Register by checking, and inputting new applications and updating changes to existing applications. To provide a telephone and face to face service for housing clients contacting the Council in person, in writing and by telephone about their housing register application and how the Choice Based Lettings system operates. To provide comprehensive and customer focused administrative support service to the housing operations team in order to support the work of the service area. The post holder will also develop effective working practices to meet the changing needs for the client and the Authority's commitment to continuous improvement. Key Responsibilities To handle a range of telephone and general enquiries from both internal and external customers and contacts, including housing register applicants. To provide a comprehensive response but referring more complex cases to the Housing Allocations Team Leader as appropriate. To assist vulnerable applicants with completing forms and monitoring bidding process. To provide advice and respond positively to a wide range of enquiries received via the phone and on the pod reception desk, e.g. Common Housing Register, LHA levels for private rented accommodation, mutual exchange and homelessness. To clearly explain relevant legislation to applicants in a way that is understandable, and appreciate the basic legal requirements of valid notice to quit. To visit applicants at a range of locations to confirm information relating to their housing application. To maintain and update files and records, including information of a high confidential nature such as medical records, using existing systems and processes and ensuring accuracy and security of information.
Mar 15, 2024
Contract
Housing Allocations Officer Newbury Job Role The post holder will assist with the operation of the Common Housing Register by checking, and inputting new applications and updating changes to existing applications. To provide a telephone and face to face service for housing clients contacting the Council in person, in writing and by telephone about their housing register application and how the Choice Based Lettings system operates. To provide comprehensive and customer focused administrative support service to the housing operations team in order to support the work of the service area. The post holder will also develop effective working practices to meet the changing needs for the client and the Authority's commitment to continuous improvement. Key Responsibilities To handle a range of telephone and general enquiries from both internal and external customers and contacts, including housing register applicants. To provide a comprehensive response but referring more complex cases to the Housing Allocations Team Leader as appropriate. To assist vulnerable applicants with completing forms and monitoring bidding process. To provide advice and respond positively to a wide range of enquiries received via the phone and on the pod reception desk, e.g. Common Housing Register, LHA levels for private rented accommodation, mutual exchange and homelessness. To clearly explain relevant legislation to applicants in a way that is understandable, and appreciate the basic legal requirements of valid notice to quit. To visit applicants at a range of locations to confirm information relating to their housing application. To maintain and update files and records, including information of a high confidential nature such as medical records, using existing systems and processes and ensuring accuracy and security of information.
We have a great opportunity for a Maintenance Operative-Fabric. This will be to join our team based in Halsey Ward Biggleswade Hospital. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. This is a mobile role. Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Mar 15, 2024
Full time
We have a great opportunity for a Maintenance Operative-Fabric. This will be to join our team based in Halsey Ward Biggleswade Hospital. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. This is a mobile role. Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
We have a great opportunity for a Maintenance Operative - Joiner to join our team based in York - Bootham Park Hospital. This role will involve travelling throughout the North Yorkshire locality. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. This is a permanent, full time position. Working pattern Monday to Friday 8am-4.30pm. Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in Joinery. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Must have a flexible attitude, willing to undertake other tasks such as fire alarm testing, hot water temperature checks Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Mar 15, 2024
Full time
We have a great opportunity for a Maintenance Operative - Joiner to join our team based in York - Bootham Park Hospital. This role will involve travelling throughout the North Yorkshire locality. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. This is a permanent, full time position. Working pattern Monday to Friday 8am-4.30pm. Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in Joinery. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Must have a flexible attitude, willing to undertake other tasks such as fire alarm testing, hot water temperature checks Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Deliver planned and reactive maintenance services from the PPM planner, ensuring that operational standards are always maintained. Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. * Ensure compliance in line with all processes/procedures and policies that meets organisational standards/requirements including but not limited to our Health & Safety Policy/HTMs (Health Technical Memoranda) and SFG20. Ensuring new or revised policies are implemented within own work areas. * Ability to assess problems to determine the best course of action, this would include complex technical issues. * To maintain effective site log books at all NHS premises ensuring that they are completed in a timely and accurate manner. * Complete suitable risk assessments prior to undertaking works, ensuring compliance with all safety standards and undertake works as per instructions within any relevant permit or work plan. * Understand the principles of fire risk assessment and relevant precautions within the workplace. * Record and report any risk, loss, or defect to the Technical Supervisor and/or helpdesk as appropriate with a view to making recommendations for corrective action and seeking authority to act. * Support the Building Services maintenance team and colleagues in providing excellent customer service at all time. * Participate in an emergency call out service as required. * Able to communicate technical and or complex information to various stakeholders * As directed by the Technical Supervisor to manage, co-ordinate or supervise works with external contractors or colleague teams for tenants and customers as required to complete tasks in line with schedules of work. * To complete all relevant mandatory and job-related training in line with company requirements. * Other relevant duties consistent with the general requirements of building services maintenance as directed by the Team Leader or helpdesk.
Sep 17, 2020
Full time
Deliver planned and reactive maintenance services from the PPM planner, ensuring that operational standards are always maintained. Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. * Ensure compliance in line with all processes/procedures and policies that meets organisational standards/requirements including but not limited to our Health & Safety Policy/HTMs (Health Technical Memoranda) and SFG20. Ensuring new or revised policies are implemented within own work areas. * Ability to assess problems to determine the best course of action, this would include complex technical issues. * To maintain effective site log books at all NHS premises ensuring that they are completed in a timely and accurate manner. * Complete suitable risk assessments prior to undertaking works, ensuring compliance with all safety standards and undertake works as per instructions within any relevant permit or work plan. * Understand the principles of fire risk assessment and relevant precautions within the workplace. * Record and report any risk, loss, or defect to the Technical Supervisor and/or helpdesk as appropriate with a view to making recommendations for corrective action and seeking authority to act. * Support the Building Services maintenance team and colleagues in providing excellent customer service at all time. * Participate in an emergency call out service as required. * Able to communicate technical and or complex information to various stakeholders * As directed by the Technical Supervisor to manage, co-ordinate or supervise works with external contractors or colleague teams for tenants and customers as required to complete tasks in line with schedules of work. * To complete all relevant mandatory and job-related training in line with company requirements. * Other relevant duties consistent with the general requirements of building services maintenance as directed by the Team Leader or helpdesk.
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Sep 09, 2020
Permanent
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
Aug 07, 2020
Permanent
We are currently working with a leading Facilities Service provider to recruit a Helpdesk & Portering Manager to lead the teams in a large Healthcare environment in Oxford
Summary of Role:
Day to day responsibility for ensuring that the 'Portering Service' and 'Helpdesk service' delivery to the Hospital are maintained within contractual parameters and budget as set.
Key Responsibilities/Accountabilities
Ensuring Helpdesk Overall Performance for calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Creation of Weekly/Monthly Performance Data, conducting trend analysis, Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters), ensure they are passed on to the appropriate department, monitoring and recording progress in dealing with them
Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management. Ensure all contacts are handled in a professional manner
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load to all
Work from daily reports provided to ensure job are attended and completed within SLAs to minimize any overdue works, to ensure there is a fair distribution of work load, to all Services Team (Housekeeping, Hard FM, Porters)
Quality checking Helpdesk Call answering/CAFM Task creations on a Monthly basis, providing feedback, and additional training as necessary
Provide full support and all training requirements to the Helpdesk and Portering function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001
Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.Candidate requirements:
Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team
Experience of working in a Call Centre or Similar Environment
Sound Knowledge of CAFM Systems
Accurate Record Keeping
Able to build Professional Relationships, at all levels, both internally and externally
Be able to work under pressure and prioritise workload accordingly
Strong IT skills Knowledge of Microsoft Office
Educated to a High Standard
Problem-Solving - able to handle complex enquiries
Having a strong focus on FM / Property support in the FM environment
Ideally experience from within a healthcare/NHS environment
Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at
As a Senior Account Manager, you’re the eyes and ears of business growth. Confident and assured when liaising with customers. Composed, decisive, and trustworthy when it comes to team leadership.
Mabey Hire isn’t an industry leader based on patter and price. Our success is driven by relationships. We’re UK-wide engineering and construction specialists due to our solutions, reliability, and integrity.
Sales interactions via the hire desk are the first and last port of call for our customers. This is a job with pace, variety, and purpose. The hire desk is the foundation for all our depot’s operations.
As the General Manager’s number two, you’ll apply that insight and intuition for the bigger picture, improving our methods and systems whilst being an approachable leader with info and ideas.
Do you offer…?
At least three years of hire desk experience – in a sales, service, and/or managerial capacity
Demonstrable commercial awareness, bringing a new idea or approach to fruition
A flair for motivating and getting the best out of people, with clear and decisive leadership
Overseeing two hire desk controllers and two HGV drivers, you’ll have full autonomy on our processes, finding efficiency improvements and new ways of working.
Micromanagement isn’t our thing. Our people muck in and pull together. It’s the quality of our people – not just our kit – that sets us apart and keeps our customers happy.
Your next career step is key to driving sales and revenue and taking us up to budget and where we want to be – as a clear industry leader. There’s a lot to go at, with plenty to get your teeth into. It’s the ideal career step for someone energetic and growth orientated.
Life at Mabey Hire…
Monthly, performance-related bonus of up to 7.5%
Market-leading pension, health plan, private healthcare, employee support
Working for a UK-wide, multi-site engineering and construction specialist
Ambitious growth plans, based on established grounding as a sector leader
Full Christmas shutdown; enjoy quality, festive family time between Xmas and New Year
25 days’ annual leave – inclusive of the three-day festive shutdown – plus bank holidays
Being part of a stable, long-serving team with a family-like environment and spirit
Remote working opportunities
Interested…?
Click apply… and keep an eye out for a follow-up email from Recart, exclusive recruiters for this opportunity at Mabey Hire. Please check your junk email folder, if necessary.
This advert is being managed by Recart and its client partners. Your data will be held in a responsible fashion, subject to GDPR legislation. Your data will be located on servers both within and outside the EU. Your data will be held and processed by Recart and/or its clients and suppliers. You will only be contacted directly by the employer
Jul 23, 2020
Permanent
As a Senior Account Manager, you’re the eyes and ears of business growth. Confident and assured when liaising with customers. Composed, decisive, and trustworthy when it comes to team leadership.
Mabey Hire isn’t an industry leader based on patter and price. Our success is driven by relationships. We’re UK-wide engineering and construction specialists due to our solutions, reliability, and integrity.
Sales interactions via the hire desk are the first and last port of call for our customers. This is a job with pace, variety, and purpose. The hire desk is the foundation for all our depot’s operations.
As the General Manager’s number two, you’ll apply that insight and intuition for the bigger picture, improving our methods and systems whilst being an approachable leader with info and ideas.
Do you offer…?
At least three years of hire desk experience – in a sales, service, and/or managerial capacity
Demonstrable commercial awareness, bringing a new idea or approach to fruition
A flair for motivating and getting the best out of people, with clear and decisive leadership
Overseeing two hire desk controllers and two HGV drivers, you’ll have full autonomy on our processes, finding efficiency improvements and new ways of working.
Micromanagement isn’t our thing. Our people muck in and pull together. It’s the quality of our people – not just our kit – that sets us apart and keeps our customers happy.
Your next career step is key to driving sales and revenue and taking us up to budget and where we want to be – as a clear industry leader. There’s a lot to go at, with plenty to get your teeth into. It’s the ideal career step for someone energetic and growth orientated.
Life at Mabey Hire…
Monthly, performance-related bonus of up to 7.5%
Market-leading pension, health plan, private healthcare, employee support
Working for a UK-wide, multi-site engineering and construction specialist
Ambitious growth plans, based on established grounding as a sector leader
Full Christmas shutdown; enjoy quality, festive family time between Xmas and New Year
25 days’ annual leave – inclusive of the three-day festive shutdown – plus bank holidays
Being part of a stable, long-serving team with a family-like environment and spirit
Remote working opportunities
Interested…?
Click apply… and keep an eye out for a follow-up email from Recart, exclusive recruiters for this opportunity at Mabey Hire. Please check your junk email folder, if necessary.
This advert is being managed by Recart and its client partners. Your data will be held in a responsible fashion, subject to GDPR legislation. Your data will be located on servers both within and outside the EU. Your data will be held and processed by Recart and/or its clients and suppliers. You will only be contacted directly by the employer
As a Senior Account Manager, you’re the eyes and ears of business growth. Confident and assured when liaising with customers. Composed, decisive, and trustworthy when it comes to team leadership.
Mabey Hire isn’t an industry leader based on patter and price. Our success is driven by relationships. We’re UK-wide engineering and construction specialists due to our solutions, reliability, and integrity.
Sales interactions via the hire desk are the first and last port of call for our customers. This is a job with pace, variety, and purpose. The hire desk is the foundation for all our depot’s operations.
As the General Manager’s number two, you’ll apply that insight and intuition for the bigger picture, improving our methods and systems whilst being an approachable leader with info and ideas.
Do you offer…?
At least three years of hire desk experience – in a sales, service, and/or managerial capacity
Demonstrable commercial awareness, bringing a new idea or approach to fruition
A flair for motivating and getting the best out of people, with clear and decisive leadership
Overseeing two hire desk controllers and two HGV drivers, you’ll have full autonomy on our processes, finding efficiency improvements and new ways of working.
Micromanagement isn’t our thing. Our people muck in and pull together. It’s the quality of our people – not just our kit – that sets us apart and keeps our customers happy.
Your next career step is key to driving sales and revenue and taking us up to budget and where we want to be – as a clear industry leader. There’s a lot to go at, with plenty to get your teeth into. It’s the ideal career step for someone energetic and growth orientated.
Life at Mabey Hire…
Monthly, performance-related bonus of up to 7.5%
Market-leading pension, health plan, private healthcare, employee support
Working for a UK-wide, multi-site engineering and construction specialist
Ambitious growth plans, based on established grounding as a sector leader
Full Christmas shutdown; enjoy quality, festive family time between Xmas and New Year
25 days’ annual leave – inclusive of the three-day festive shutdown – plus bank holidays
Being part of a stable, long-serving team with a family-like environment and spirit
Remote working opportunities
Interested…?
Click apply… and keep an eye out for a follow-up email from Recart, exclusive recruiters for this opportunity at Mabey Hire. Please check your junk email folder, if necessary.
This advert is being managed by Recart and its client partners. Your data will be held in a responsible fashion, subject to GDPR legislation. Your data will be located on servers both within and outside the EU. Your data will be held and processed by Recart and/or its clients and suppliers. You will only be contacted directly by the employer
Jul 23, 2020
Permanent
As a Senior Account Manager, you’re the eyes and ears of business growth. Confident and assured when liaising with customers. Composed, decisive, and trustworthy when it comes to team leadership.
Mabey Hire isn’t an industry leader based on patter and price. Our success is driven by relationships. We’re UK-wide engineering and construction specialists due to our solutions, reliability, and integrity.
Sales interactions via the hire desk are the first and last port of call for our customers. This is a job with pace, variety, and purpose. The hire desk is the foundation for all our depot’s operations.
As the General Manager’s number two, you’ll apply that insight and intuition for the bigger picture, improving our methods and systems whilst being an approachable leader with info and ideas.
Do you offer…?
At least three years of hire desk experience – in a sales, service, and/or managerial capacity
Demonstrable commercial awareness, bringing a new idea or approach to fruition
A flair for motivating and getting the best out of people, with clear and decisive leadership
Overseeing two hire desk controllers and two HGV drivers, you’ll have full autonomy on our processes, finding efficiency improvements and new ways of working.
Micromanagement isn’t our thing. Our people muck in and pull together. It’s the quality of our people – not just our kit – that sets us apart and keeps our customers happy.
Your next career step is key to driving sales and revenue and taking us up to budget and where we want to be – as a clear industry leader. There’s a lot to go at, with plenty to get your teeth into. It’s the ideal career step for someone energetic and growth orientated.
Life at Mabey Hire…
Monthly, performance-related bonus of up to 7.5%
Market-leading pension, health plan, private healthcare, employee support
Working for a UK-wide, multi-site engineering and construction specialist
Ambitious growth plans, based on established grounding as a sector leader
Full Christmas shutdown; enjoy quality, festive family time between Xmas and New Year
25 days’ annual leave – inclusive of the three-day festive shutdown – plus bank holidays
Being part of a stable, long-serving team with a family-like environment and spirit
Remote working opportunities
Interested…?
Click apply… and keep an eye out for a follow-up email from Recart, exclusive recruiters for this opportunity at Mabey Hire. Please check your junk email folder, if necessary.
This advert is being managed by Recart and its client partners. Your data will be held in a responsible fashion, subject to GDPR legislation. Your data will be located on servers both within and outside the EU. Your data will be held and processed by Recart and/or its clients and suppliers. You will only be contacted directly by the employer
Hire Desk Controller
Glasgow
£21,000 – £23,000 + Pension + Medical + Benefits
Position available for a Hire Desk controller from a construction, plant, or similar background to join a market leading construction company in a role offering training and genuine progression opportunities.
This is an excellent opportunity for a long term career and to develop your skill set as you play a key role in the company’s operations across Glasgow.
The companies themselves are a first tier supplier of construction equipment and services. They operate across all major continents, dealing with some of the biggest names within the construction industry. Due to continued growth and success they are now looking for an experienced hire desk controller to join their Glasgow team.
In this position you will be responsible for dealing with customer requests and transport coordination ensuring high levels of customer service and on-time delivery.
Position:
*Hire Desk Controller
*£21,000 – £23,000 + Pension + Life Assurance + Benefits
*Dealing with customer requests subject to availability
*Overseeing transport coordination and on time delivery
*Genuine progression opportunities into management
Person:
*Experienced hire desk controller
*Plant, construction, vehicle or similar background
*Good customer service skills
*Looking to progress with a market leader
Hire desk controller, desk controller, hire desk, transport coordinator, logistics coordinator, plant hire, construction hire, construction, heavy plant, plant coordinator, HDC, Transport Controller, Crane Hire, HGV, Planner, Transport Planner, planning, hire desk, logistics, vehicle controller, plant hire, vehicle hire, engineering, hire desk administrator, service administrator
Jun 23, 2020
Permanent
Hire Desk Controller
Glasgow
£21,000 – £23,000 + Pension + Medical + Benefits
Position available for a Hire Desk controller from a construction, plant, or similar background to join a market leading construction company in a role offering training and genuine progression opportunities.
This is an excellent opportunity for a long term career and to develop your skill set as you play a key role in the company’s operations across Glasgow.
The companies themselves are a first tier supplier of construction equipment and services. They operate across all major continents, dealing with some of the biggest names within the construction industry. Due to continued growth and success they are now looking for an experienced hire desk controller to join their Glasgow team.
In this position you will be responsible for dealing with customer requests and transport coordination ensuring high levels of customer service and on-time delivery.
Position:
*Hire Desk Controller
*£21,000 – £23,000 + Pension + Life Assurance + Benefits
*Dealing with customer requests subject to availability
*Overseeing transport coordination and on time delivery
*Genuine progression opportunities into management
Person:
*Experienced hire desk controller
*Plant, construction, vehicle or similar background
*Good customer service skills
*Looking to progress with a market leader
Hire desk controller, desk controller, hire desk, transport coordinator, logistics coordinator, plant hire, construction hire, construction, heavy plant, plant coordinator, HDC, Transport Controller, Crane Hire, HGV, Planner, Transport Planner, planning, hire desk, logistics, vehicle controller, plant hire, vehicle hire, engineering, hire desk administrator, service administrator
Job role: Senior Design Technician (Engineering)
Sector: Construction - Modular
Location: West Yorkshire
Our client, a leader in the Modular construction sector with a very strong client base and continuous growth in the sector is seeking an experienced, motivated and ambitious Senior Design Technician with strong technical acumen and an engineering manufacturing background to join the team on a permanent basis.
With decades-long experience in the sector and a large pipeline of projects, this company can offer a stable and secure working environment in an expanding area and plenty of growth opportunities. The team are friendly and professional and they pride themselves on the positive working environment offered.
The role
Ensure the business is supported with technical and engineering calculations
Follow stringent quality management processes
Prepare, verify, produce and check design / manufacturing manuals and paperwork
Use strong IT skills and work in a fast pace, high volume environment with very strong attention to detail
Work alongside other teams to ensure a quality product and customer service
Problem solving
Use of Vault and Inventor
Requirements
Technical and engineering manufacturing background / DfMA
Relevant qualification or equivalent experience
Modular construction industry experience very highly regarded
Strong IT skills, experience of Autodesk Vault and Inventor
Demonstrable attention to detail and regard for design quality
Team worker
What's in it for you?
Highly competitive salary
Work with a leading company in the sector who have an enviable client base and are expanding
Internal growth opportunities
Positive working environment
To apply, send your CV to this advert, or for more information contact Ngaire (Nyree) Wallace at Thorn Baker on or (phone number removed).
Key skills: DfMA, Design, Modular, Construction, Manufacturing, Design Technician, Engineering Technician, Autodesk, Vault, Inventor, Yorkshire, Leeds
Jun 23, 2020
Permanent
Job role: Senior Design Technician (Engineering)
Sector: Construction - Modular
Location: West Yorkshire
Our client, a leader in the Modular construction sector with a very strong client base and continuous growth in the sector is seeking an experienced, motivated and ambitious Senior Design Technician with strong technical acumen and an engineering manufacturing background to join the team on a permanent basis.
With decades-long experience in the sector and a large pipeline of projects, this company can offer a stable and secure working environment in an expanding area and plenty of growth opportunities. The team are friendly and professional and they pride themselves on the positive working environment offered.
The role
Ensure the business is supported with technical and engineering calculations
Follow stringent quality management processes
Prepare, verify, produce and check design / manufacturing manuals and paperwork
Use strong IT skills and work in a fast pace, high volume environment with very strong attention to detail
Work alongside other teams to ensure a quality product and customer service
Problem solving
Use of Vault and Inventor
Requirements
Technical and engineering manufacturing background / DfMA
Relevant qualification or equivalent experience
Modular construction industry experience very highly regarded
Strong IT skills, experience of Autodesk Vault and Inventor
Demonstrable attention to detail and regard for design quality
Team worker
What's in it for you?
Highly competitive salary
Work with a leading company in the sector who have an enviable client base and are expanding
Internal growth opportunities
Positive working environment
To apply, send your CV to this advert, or for more information contact Ngaire (Nyree) Wallace at Thorn Baker on or (phone number removed).
Key skills: DfMA, Design, Modular, Construction, Manufacturing, Design Technician, Engineering Technician, Autodesk, Vault, Inventor, Yorkshire, Leeds