CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO 40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management. This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant THE ROLE: Managing the process of apartment completions Working closely with purchasers or other agents providing the best level of customer experience Act as the main point of contact for potential buyers, providing information about new homes, prices and availability Build and maintain relationships with potential buyers, providing excellent customer service throughout the process Conduct property viewings highlighting the features and benefits of each property In charge of purchaser snagging and defects Liaising with contractors on snags and defects, ensuring that service level agreements are met THE PERSON: Must have New Build Residential experience Must have experience within a similar role handing snags and defects Excellent communication skills, both written and verbal Self-motivated and results-oriented Ability to work independently and as part of a team Get Recruited is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO 40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management. This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant THE ROLE: Managing the process of apartment completions Working closely with purchasers or other agents providing the best level of customer experience Act as the main point of contact for potential buyers, providing information about new homes, prices and availability Build and maintain relationships with potential buyers, providing excellent customer service throughout the process Conduct property viewings highlighting the features and benefits of each property In charge of purchaser snagging and defects Liaising with contractors on snags and defects, ensuring that service level agreements are met THE PERSON: Must have New Build Residential experience Must have experience within a similar role handing snags and defects Excellent communication skills, both written and verbal Self-motivated and results-oriented Ability to work independently and as part of a team Get Recruited is acting as an Employment Agency in relation to this vacancy.
Our client is seeking to hire a Defects Inspector on an interim basis to support the onboarding of acquisition properties. Client Details Our client is a leading Housing Association based in North West London. Description The key responsibilities: Review and triage defects reported by customers to determine the best route of resolution either through repairs service. Maintain records of reported defects to ensure they have been resolved satisfactorily inline with both external and internal SLA's. Work closely with the Defects Coordinator to offer technical advice, guidance, and support when communicating defects and action plans with repairs service, and customers. Work with customers to obtain further details for reported defects and repairs so these can be triaged correctly. Support customers to understand their new home and the equipment in it, through way of home demonstrations and easy to follow step by step guides. Manage the day-to-day performance and relationships with operational team, customer service team, and sub-contractors to ensure defects are completed efficiently and satisfactorily for customers. Profile The successful candidate: Experience and knowledge working with new build properties Strong ability to manage relationships with external stakeholders, including the developer Technical knowledge and experience managing and resolving defects within new build properties Experience reviewing and auditing O&M/H&S files Basic technical understanding of Mechanical and Electrical equipment, passive and active fire safety systems, MVHR and HIU's An understanding of the Building Safety Act 2022 Experience using asset management portals such as Connect, QL, PIMMs and Hilti A good understanding of the development process and how new homes are constructed Job Offer What is on offer? 9 Month Contract 40,583 salary Hybrid working 25 days + bank holidays annual leave Buy/Sell up to 5 days of annual leave per year Immediate start
Apr 05, 2024
Contract
Our client is seeking to hire a Defects Inspector on an interim basis to support the onboarding of acquisition properties. Client Details Our client is a leading Housing Association based in North West London. Description The key responsibilities: Review and triage defects reported by customers to determine the best route of resolution either through repairs service. Maintain records of reported defects to ensure they have been resolved satisfactorily inline with both external and internal SLA's. Work closely with the Defects Coordinator to offer technical advice, guidance, and support when communicating defects and action plans with repairs service, and customers. Work with customers to obtain further details for reported defects and repairs so these can be triaged correctly. Support customers to understand their new home and the equipment in it, through way of home demonstrations and easy to follow step by step guides. Manage the day-to-day performance and relationships with operational team, customer service team, and sub-contractors to ensure defects are completed efficiently and satisfactorily for customers. Profile The successful candidate: Experience and knowledge working with new build properties Strong ability to manage relationships with external stakeholders, including the developer Technical knowledge and experience managing and resolving defects within new build properties Experience reviewing and auditing O&M/H&S files Basic technical understanding of Mechanical and Electrical equipment, passive and active fire safety systems, MVHR and HIU's An understanding of the Building Safety Act 2022 Experience using asset management portals such as Connect, QL, PIMMs and Hilti A good understanding of the development process and how new homes are constructed Job Offer What is on offer? 9 Month Contract 40,583 salary Hybrid working 25 days + bank holidays annual leave Buy/Sell up to 5 days of annual leave per year Immediate start
Customer Care Coordinator - Permanent - Basingstoke - £30,000
Introduction
An exciting new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a 5* house builder, based in the Basingstoke area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The Role:
- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors and in-house Operatives.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the sites covered and clients you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
- Previous experience working in a similar role within the house building industry.
- Excellent communication skills
- Excellent attention to detail
For more information please apply below or contact Chris Ellis at Wheatstone Solutions
Feb 03, 2023
Permanent
Customer Care Coordinator - Permanent - Basingstoke - £30,000
Introduction
An exciting new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a 5* house builder, based in the Basingstoke area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The Role:
- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors and in-house Operatives.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the sites covered and clients you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
- Previous experience working in a similar role within the house building industry.
- Excellent communication skills
- Excellent attention to detail
For more information please apply below or contact Chris Ellis at Wheatstone Solutions
Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Midlands Division are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth, Staffordshire.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
* 28 days annual leave
* Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
* Long Term Incentive Plan
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life Assurance
* Personal Accident Insurance
* Group Income Protection
* Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy
Sep 15, 2022
Permanent
Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Midlands Division are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth, Staffordshire.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
* 28 days annual leave
* Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
* Long Term Incentive Plan
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life Assurance
* Personal Accident Insurance
* Group Income Protection
* Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy
Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Midlands Division are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth, Staffordshire.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
* 28 days annual leave
* Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
* Long Term Incentive Plan
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life Assurance
* Personal Accident Insurance
* Group Income Protection
* Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy
Sep 15, 2022
Permanent
Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Midlands Division are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth, Staffordshire.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
* 28 days annual leave
* Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
* Long Term Incentive Plan
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life Assurance
* Personal Accident Insurance
* Group Income Protection
* Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy
Highfield Professional Solutions
Northampton, Northamptonshire
The Role: The main purpose of the Site Agent will be responsible for the management of the construction site in order to achieve required project delivery to the customers' objectives, while maintaining standards of health and safety, quality, environmental impact and cost control. You will be responsible for the delivery of various projects, to the specified quality,the required programme and to the maximum commercial performance. The successful candidate will work closely with the Contracts Manager/Project Manager, engineers and quantity surveyors to ensure that projects are completed in a safe manner whilst customer requirements and expectations are always maintained or exceeded. Key Responsibilities: Site Management Overall responsibility for the successful delivery of various projects in the Civils and Water sectors Deliver the work to the specified quality without defects When required, lead a team of Sub Agents, Engineers and Foreman to deliver the work safely without environmental incidents, and to the specified quality. Ensure production and implementation of Project Plans, RAMS, ITP's as well as Waste Management Plans, when specified, in line with Company procedures Ensure the commercial performance of the contract is maximised Produce and manage the project construction programme as well as producing 2 weeks look ahead. Produce procurement schedules and liaise with the procurement department to ensure sites have adequate resources to complete the tasks Client interface Undertake an ambassadorial role representing the business to customers, public and official bodies Deliver end product to customer requirements and satisfaction Cost control Populate and manage the Barhale cost plan for the project Maximise project value Ensure detailed site diaries/records are completed Maintain commercial tension to drive out cost and challenge the status quo Endeavour to spot and highlight value engineering opportunities Reporting Produce good quality, accurate monthly reports internally and for the Client Chair weekly site meetings in line with Company procedures Key measures & targets: Monthly and weekly reporting timescales are met Adherence to Business Unit Objectives Key relationships: Customers and stakeholders Subcontractors and suppliers Site teams and support departments Person Specification: The successful candidate will need considerable experience in Civil and Water sectors as well as an appreciation of other aspects of engineering, and likely to meet all of the following criteria; Essential Considerable experience in Civil Engineering and as a Site Agent for a contractor, delivering projects in a highly regulated environment. Working knowledge of contract conditions, CDM regulations, Design Management, Programme and Risk Management and cost control including forecasting, actual cost and value reporting Good knowledge of specifications and testing regime relevant to general civil engineering Degree/HNC in Civil Engineering, or equivalent CSCS Mandatory IOSH Managing Safely or SMSTS Temporary works Coordinator Confined space training Excellent communication, people and team management skills Ability to challenge designs and resolve problems to conclusion Ability to demonstrate the right behaviours and lead the team to ensure the culture is in line with our Company values Ability to demonstrate the right behaviours and motivate and lead the team in line with the Company culture, ensuring high standards of compliance Desirable Temporary Works Co-ordinator CEng MICE, or equivalent Knowledge of Primavera P6 software Knowledge of JCT and NEC forms of contract Benefits: As well as offering a competitive salary, remuneration for this role includes flexible benefits,which provides a range of guaranteed benefits including but not limited to: Company car/car allowance 5% Company pension contribution Life Assurance at 2 x notional salary Single persons private medical cover Permanent Health Cover
Sep 11, 2022
Full time
The Role: The main purpose of the Site Agent will be responsible for the management of the construction site in order to achieve required project delivery to the customers' objectives, while maintaining standards of health and safety, quality, environmental impact and cost control. You will be responsible for the delivery of various projects, to the specified quality,the required programme and to the maximum commercial performance. The successful candidate will work closely with the Contracts Manager/Project Manager, engineers and quantity surveyors to ensure that projects are completed in a safe manner whilst customer requirements and expectations are always maintained or exceeded. Key Responsibilities: Site Management Overall responsibility for the successful delivery of various projects in the Civils and Water sectors Deliver the work to the specified quality without defects When required, lead a team of Sub Agents, Engineers and Foreman to deliver the work safely without environmental incidents, and to the specified quality. Ensure production and implementation of Project Plans, RAMS, ITP's as well as Waste Management Plans, when specified, in line with Company procedures Ensure the commercial performance of the contract is maximised Produce and manage the project construction programme as well as producing 2 weeks look ahead. Produce procurement schedules and liaise with the procurement department to ensure sites have adequate resources to complete the tasks Client interface Undertake an ambassadorial role representing the business to customers, public and official bodies Deliver end product to customer requirements and satisfaction Cost control Populate and manage the Barhale cost plan for the project Maximise project value Ensure detailed site diaries/records are completed Maintain commercial tension to drive out cost and challenge the status quo Endeavour to spot and highlight value engineering opportunities Reporting Produce good quality, accurate monthly reports internally and for the Client Chair weekly site meetings in line with Company procedures Key measures & targets: Monthly and weekly reporting timescales are met Adherence to Business Unit Objectives Key relationships: Customers and stakeholders Subcontractors and suppliers Site teams and support departments Person Specification: The successful candidate will need considerable experience in Civil and Water sectors as well as an appreciation of other aspects of engineering, and likely to meet all of the following criteria; Essential Considerable experience in Civil Engineering and as a Site Agent for a contractor, delivering projects in a highly regulated environment. Working knowledge of contract conditions, CDM regulations, Design Management, Programme and Risk Management and cost control including forecasting, actual cost and value reporting Good knowledge of specifications and testing regime relevant to general civil engineering Degree/HNC in Civil Engineering, or equivalent CSCS Mandatory IOSH Managing Safely or SMSTS Temporary works Coordinator Confined space training Excellent communication, people and team management skills Ability to challenge designs and resolve problems to conclusion Ability to demonstrate the right behaviours and lead the team to ensure the culture is in line with our Company values Ability to demonstrate the right behaviours and motivate and lead the team in line with the Company culture, ensuring high standards of compliance Desirable Temporary Works Co-ordinator CEng MICE, or equivalent Knowledge of Primavera P6 software Knowledge of JCT and NEC forms of contract Benefits: As well as offering a competitive salary, remuneration for this role includes flexible benefits,which provides a range of guaranteed benefits including but not limited to: Company car/car allowance 5% Company pension contribution Life Assurance at 2 x notional salary Single persons private medical cover Permanent Health Cover
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
As our Defect Co-ordinator, you will provide an exceptional customer care service to all Vistry Partnerships London Clients in accordance with the guidelines specified within the associated contract conditions. You will ensure the attendance of all defects reported to Vistry Partnerships London contracts during each defect's liability period are completed within the stipulated timescales. You will inform all clients and their home buyers in accordance with KPIs as to the status of all reported defect issues. You will aid in securing the release of all monies held in retention upon each contract within the contractual requirements.
What we would like from you:
Key Responsibilities -
Record defect issues immediately upon the Defects Management Database
If doubt exists regarding the authenticity of the reported defect issue, contact the originator or tenant of the report to ascertain the providence of the reported issue, before sending the defect issue for action to the appropriate party.
Arrange access appointments with client/contract administrators/tenants for VP London operatives and sub-contractors, where possible, and confirm appointments with all parties.
Ensure that all Subcontractors and Directly Employed Operatives are attending to defects in accordance with the requirements of the companies "Code of Conduct".
Chase sub-contractors regarding the status of the reported defect issue and required actions where applicable and issue notice to the subcontractor upon failure of attendance with contractual obligations.
Update the database with the cause of each defect, date completed and ensuring defect trend analysis.
Write to Contract Administrator/Client/Home Buyer on a weekly/fortnightly/monthly basis or as required by the contract to confirm the status of each reported defect (open, closed & abortive). Scan all signed "defect report sheets" and issue with the status report
Issue defect reports to assigned subcontractor/VP London Customer Services Operative for completion within the time scales proscribed within the contract
Ensure that the Contract Administrator, Client and the Clients Tenants are kept fully appraised of the status of each reported defects issue
Issue, weekly, fortnightly and monthly status reports in confirmation of open, closed and abortive issues together with the appropriate objective evidence in confirmation of same
Competencies -
Experience of providing Customer Service Defects Management in a busy organisation.
Experience of working with contractors and supply Chain Partners and monitoring of service standards
Understanding of employer's requirements and working within KPI and service level agreements
Proven experience of delivering excellent customer care and service in a large organisation
Experience of complaints handling and follow up procedures
Ability to work as part of a team but also have self-motivation to manage and be responsible for own workloads
Ability to work well in a high pressurised environment
Strong Work Ethic
Time management Skills
Show a willingness to receive constructive feedback and use it to grow
Clear communication skills
Collaborating and working well together with others
Conflict management and resolution skills
Positive Attitude
Active Listener
Working knowledge of MS Office
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
It would be desirable if the person had proficiency in Clixifix and 4 Projects.
The Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders
Oct 27, 2020
Permanent
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
As our Defect Co-ordinator, you will provide an exceptional customer care service to all Vistry Partnerships London Clients in accordance with the guidelines specified within the associated contract conditions. You will ensure the attendance of all defects reported to Vistry Partnerships London contracts during each defect's liability period are completed within the stipulated timescales. You will inform all clients and their home buyers in accordance with KPIs as to the status of all reported defect issues. You will aid in securing the release of all monies held in retention upon each contract within the contractual requirements.
What we would like from you:
Key Responsibilities -
Record defect issues immediately upon the Defects Management Database
If doubt exists regarding the authenticity of the reported defect issue, contact the originator or tenant of the report to ascertain the providence of the reported issue, before sending the defect issue for action to the appropriate party.
Arrange access appointments with client/contract administrators/tenants for VP London operatives and sub-contractors, where possible, and confirm appointments with all parties.
Ensure that all Subcontractors and Directly Employed Operatives are attending to defects in accordance with the requirements of the companies "Code of Conduct".
Chase sub-contractors regarding the status of the reported defect issue and required actions where applicable and issue notice to the subcontractor upon failure of attendance with contractual obligations.
Update the database with the cause of each defect, date completed and ensuring defect trend analysis.
Write to Contract Administrator/Client/Home Buyer on a weekly/fortnightly/monthly basis or as required by the contract to confirm the status of each reported defect (open, closed & abortive). Scan all signed "defect report sheets" and issue with the status report
Issue defect reports to assigned subcontractor/VP London Customer Services Operative for completion within the time scales proscribed within the contract
Ensure that the Contract Administrator, Client and the Clients Tenants are kept fully appraised of the status of each reported defects issue
Issue, weekly, fortnightly and monthly status reports in confirmation of open, closed and abortive issues together with the appropriate objective evidence in confirmation of same
Competencies -
Experience of providing Customer Service Defects Management in a busy organisation.
Experience of working with contractors and supply Chain Partners and monitoring of service standards
Understanding of employer's requirements and working within KPI and service level agreements
Proven experience of delivering excellent customer care and service in a large organisation
Experience of complaints handling and follow up procedures
Ability to work as part of a team but also have self-motivation to manage and be responsible for own workloads
Ability to work well in a high pressurised environment
Strong Work Ethic
Time management Skills
Show a willingness to receive constructive feedback and use it to grow
Clear communication skills
Collaborating and working well together with others
Conflict management and resolution skills
Positive Attitude
Active Listener
Working knowledge of MS Office
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
It would be desirable if the person had proficiency in Clixifix and 4 Projects.
The Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Customer Service Coordinator you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.
What we would like from you:
Key Responsibilities -
Keep purchaser's plot file information up to date.
Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
Record receipt of all purchaser's correspondence and respond within 24 hours.
Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
Issue instructions to Sub-contractors.
Monitor and update NHBC claims if appropriate.
Assist cost monitoring.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
Record dates of customer visits and log all defects identified.
Carry out all necessary calls in relation to the customer journey.
Keep data system up to date at all times.
Carry out general administrative duties.
Work directly with Customer Service Manager to assist management of large scale works.
Review, as appropriate, materials required and raise orders as appropriate.
Produce accurate and timely job sheets for sub-contractors.
Chase sub-contractors as appropriate to ensure target dates are met.
Issue contra charge notifications to sub-contractors.
Competencies -
5 GCSE's or equivalent including Maths & English
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
Behave in line with our values
A commitment to work as required to meet the needs of the businessDesirable:
NVQ levels 3 & 4 in customer services
Experience working for a residential house builder ideally within the customer facing environment
Good understanding of building regulations and legal obligations.
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
Sep 09, 2020
Permanent
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Customer Service Coordinator you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.
What we would like from you:
Key Responsibilities -
Keep purchaser's plot file information up to date.
Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
Record receipt of all purchaser's correspondence and respond within 24 hours.
Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
Issue instructions to Sub-contractors.
Monitor and update NHBC claims if appropriate.
Assist cost monitoring.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
Record dates of customer visits and log all defects identified.
Carry out all necessary calls in relation to the customer journey.
Keep data system up to date at all times.
Carry out general administrative duties.
Work directly with Customer Service Manager to assist management of large scale works.
Review, as appropriate, materials required and raise orders as appropriate.
Produce accurate and timely job sheets for sub-contractors.
Chase sub-contractors as appropriate to ensure target dates are met.
Issue contra charge notifications to sub-contractors.
Competencies -
5 GCSE's or equivalent including Maths & English
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
Behave in line with our values
A commitment to work as required to meet the needs of the businessDesirable:
NVQ levels 3 & 4 in customer services
Experience working for a residential house builder ideally within the customer facing environment
Good understanding of building regulations and legal obligations.
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Quality Control Inspector it will be your responsibility to inspect multiple Housing sites and various stages of the construction process.
You will deliver the 'Continuing our commitment to our customers' promise as identified in the Customer Care Charter and to the standards as identified in the Customer Care Best Practice Guide.
This role is a 6 month Fixed Term Contract
What we would like from you:
Key Responsibilities -
Record non-conformance, assess and implement both corrections and corrective action
Identify and record items / processes that lead to non-conformance
Assist in the development of the team's 'Defect Free' culture and carry out training where required, in particular mentoring team members
The post-holder must at all times carry out their duties and responsibilities to comply with Vistry Group policies/procedures.
Comply with programmes/deadlines etc
Carry out site inspections to ensure compliance with contract drawings, specifications and quality and notify their manager of any problems, errors, discrepancies or divergences and non-confirming work.
To assess the safety of works on site and compliance with current regulations and project requirements and advise of any infringements to the Area Build Manager/Director and contractor.
Provide periodic reports as specified, maintain a diary of events and comply with all procedures and administration identified within the department's quality assurance policy. Record any delays and reasons for them.
Arrange and witness as necessary any tests required by the contract or instructed by their manager
Attend site meetings
Take site photographs regularly and systematically, ensuring they are date endorsed.
Carry out pre-practical completion and end of defects inspections, including preparation of 'snagging' lists and 'back-snagging' inspections if necessary
To effectively manage all customer expectations and deliver excellent customer service, ensuring defects are dealt with promptly, efficiently and to the satisfaction of the customer and the company.
Instruct clients/tenants in workings/use of any technical appliance/equipment installed
Liaise and correspond with customer at property handover, through warranty period and beyond
Attend weekly meetings reporting to Customer Services Director on status of all customers and issues within the developments
Carry out formal inspections to properties, at anticipated practical completion, of the build
Arrange pre-occupation and handover appointment with customers and ensure completion of any matters which may arise from pre-occupation / handover meetings
Liaise with Customer Care Coordinators for any works by sub-contractors and Customer Service Operatives to properties within your development.
Review, investigate and execute issues arising from customer contact, maintaining proper records and communication to all stakeholders within an agreed timescale
Competencies -
Educated to GSCE / GCE standard in Maths & English, and, or,
BTEC diploma in Building Construction or an NVQ Level 2 or similar, or, City & Guilds in relevant trade
Valid CSCS card
Previous experience working as a Customer Care Technician or Site Manager
Detailed understanding of NHBC customer handover requirements
Building experience
Onsite inspection experience
Housing Developer or Main contractor background
Client facing exposure
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Solid understanding of building regulations and legal obligations
Excellent planning and organisations skills
Capable of strategic vision
Decision making/problem solving/multi-tasking
A polite, tactful and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
Behave in line with our values
Willing to work extra to meet deadlines as and when the business needs require it
The candidate must have gained relevant experience within the construction industry or hold relevant qualifications.
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance(role and geographic dependant)
Support with a professional membership
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
Sep 09, 2020
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Quality Control Inspector it will be your responsibility to inspect multiple Housing sites and various stages of the construction process.
You will deliver the 'Continuing our commitment to our customers' promise as identified in the Customer Care Charter and to the standards as identified in the Customer Care Best Practice Guide.
This role is a 6 month Fixed Term Contract
What we would like from you:
Key Responsibilities -
Record non-conformance, assess and implement both corrections and corrective action
Identify and record items / processes that lead to non-conformance
Assist in the development of the team's 'Defect Free' culture and carry out training where required, in particular mentoring team members
The post-holder must at all times carry out their duties and responsibilities to comply with Vistry Group policies/procedures.
Comply with programmes/deadlines etc
Carry out site inspections to ensure compliance with contract drawings, specifications and quality and notify their manager of any problems, errors, discrepancies or divergences and non-confirming work.
To assess the safety of works on site and compliance with current regulations and project requirements and advise of any infringements to the Area Build Manager/Director and contractor.
Provide periodic reports as specified, maintain a diary of events and comply with all procedures and administration identified within the department's quality assurance policy. Record any delays and reasons for them.
Arrange and witness as necessary any tests required by the contract or instructed by their manager
Attend site meetings
Take site photographs regularly and systematically, ensuring they are date endorsed.
Carry out pre-practical completion and end of defects inspections, including preparation of 'snagging' lists and 'back-snagging' inspections if necessary
To effectively manage all customer expectations and deliver excellent customer service, ensuring defects are dealt with promptly, efficiently and to the satisfaction of the customer and the company.
Instruct clients/tenants in workings/use of any technical appliance/equipment installed
Liaise and correspond with customer at property handover, through warranty period and beyond
Attend weekly meetings reporting to Customer Services Director on status of all customers and issues within the developments
Carry out formal inspections to properties, at anticipated practical completion, of the build
Arrange pre-occupation and handover appointment with customers and ensure completion of any matters which may arise from pre-occupation / handover meetings
Liaise with Customer Care Coordinators for any works by sub-contractors and Customer Service Operatives to properties within your development.
Review, investigate and execute issues arising from customer contact, maintaining proper records and communication to all stakeholders within an agreed timescale
Competencies -
Educated to GSCE / GCE standard in Maths & English, and, or,
BTEC diploma in Building Construction or an NVQ Level 2 or similar, or, City & Guilds in relevant trade
Valid CSCS card
Previous experience working as a Customer Care Technician or Site Manager
Detailed understanding of NHBC customer handover requirements
Building experience
Onsite inspection experience
Housing Developer or Main contractor background
Client facing exposure
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Solid understanding of building regulations and legal obligations
Excellent planning and organisations skills
Capable of strategic vision
Decision making/problem solving/multi-tasking
A polite, tactful and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
Behave in line with our values
Willing to work extra to meet deadlines as and when the business needs require it
The candidate must have gained relevant experience within the construction industry or hold relevant qualifications.
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance(role and geographic dependant)
Support with a professional membership
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
JOB TITLE: Architectural Coordinator/Premises Design Engineer - Rail
LOCATION: London
SALARY: £(Apply online only) Per Day (Ltd)
THE CLIENT
My London based client who are a leading Tier 1 contractor are currently seeking an experienced Architectural Coordinator/Premises Design Engineer to work in London with the candidate expected to travel intermittently to various project sites when required.
Our client works across the UK specializing within the Civil/Rail engineering sectors with a primary focus of Rail related projects.
THE ROLE
* Support the Architectural Technical Lead in all duties of reviewing, developing, coordinating, self-certifying, and assuring the Premises design
* Support the Accountable Person (Architectural Technical Lead) in self-certifying the design and construction in accordance with London Underground requirements
* Assist the Architectural Technical Lead to be the first point of contact between the Construction Team and other relevant personnel
* Support the Construction and the Procurement teams in developing and implementing a finishes procurement strategy and coordinated programme between MEP and Premises suppliers
ACCOUNTABILITIES/KEY RESPONSIBILITIES
Site Support
* Maintain an updated register of Issued For Construction information
* Provision of technical support and advice concerning agreed technical aspects and proposal of designs and of construction site activities
* Review, comment, provide input and acceptance on proposals from the Construction Team and procured Subcontractors - checking compatibility with the permanent works design intent. This includes but is not limited to reviewing:
o Technical submissions containing Material Compliance Requests (MCRs)
o Request for Information (RFIs)
o Field Design Change Requests (FDCR)
o Non-Conformance Records (NCR)
o Inspection & Test Plans (ITPs)
o Fabrication drawings
o Samples and benchmarks
o Remedial works
* Assist with the FDCR process and when required go back to the Architectural Consultant for changes to the IFC documentation or 3D model
* Review records / As-built information and, when required, support in the production of this documentation.
* Undertake site inspections to view and comment on quality aspects, and compliance with IFC information and specified requirements.
Procurement stage
* Assist the Architectural Technical Lead and the Procurement Team by advising and reviewing the finishes procurement strategy
* Contribute to scope of works for architectural packages for suppliers to price
* Identify the most effective means of delivering the Premises detailed design and technical coordination
* Contribute to the justification of Value Engineering Opportunities
* Coordinate detailed design
Self-Certification for Design
* Assisting the Architectural Technical Lead with:
o Confirming that all design deliverables including drawings and supporting documentation have been integrated and assured in accordance with the design organisations accepted processes
o Confirming and agreeing (verifying) the design package breakdown;
o Confirming that CDSes and Compliance Submissions have been assured through agreed processes
Self-Certification for Construction
* Assisting the Architecture / Premises Accountable Person with:
o Review and acceptance of all Inspection and Test documentation;
o Nominating and undertaking inspections on Inspection & Test documentation;
o Assist in the production of ITCHBU and BIU Submissions;
o Undertake inspections for confirming that works can be brought into use;
o Review and acceptance of proposed materials, trials, samples and benchmarks;
o The review and acceptance of inspection and test records to confirm systems functionality (including end to end) and performance;
o The review and acceptance of O&M information;
o The review and acceptance of Defects and Outstanding Works Lists;
o The review and acceptance of Non-Conformance Reports;
o The review and acceptance of design change documents against agreed assurance baselines;
o Confirmation of the acceptability of any remedial works;
o Oversee the provision of assurance evidence and other MAID deliverables against a detailed listing against which Certification is provided;
o Accepting assurance evidence and other MAID deliverables on ASITE in accordance with an agreed approvals matrix;
o Co-ordinate the acceptance of the physical works and the associated assurance by LU stakeholders and other third parties.
ABOUT YOU
* Educated to degree or higher level in a discipline typically Architecture, Engineering or Construction - Required
* Holding good knowledge of British Standards and Building Regulations - Required
* 5-10 years' experience in Architectural finishes or Premises engineering - Required
* Demonstrating at least 2 years' experience in Railway and/or LU experience projects - Preferred
* Have excellent communication skills in English (both written and verbal), as well as good organisational skills - Required
* Good working knowledge of Health and Safety at Work Act 1974, Construction Design and Management Regulations 2007. - Desirable
"VGC Personnel Ltd are acting as an employment business in relation to this vacancy
Aug 07, 2020
JOB TITLE: Architectural Coordinator/Premises Design Engineer - Rail
LOCATION: London
SALARY: £(Apply online only) Per Day (Ltd)
THE CLIENT
My London based client who are a leading Tier 1 contractor are currently seeking an experienced Architectural Coordinator/Premises Design Engineer to work in London with the candidate expected to travel intermittently to various project sites when required.
Our client works across the UK specializing within the Civil/Rail engineering sectors with a primary focus of Rail related projects.
THE ROLE
* Support the Architectural Technical Lead in all duties of reviewing, developing, coordinating, self-certifying, and assuring the Premises design
* Support the Accountable Person (Architectural Technical Lead) in self-certifying the design and construction in accordance with London Underground requirements
* Assist the Architectural Technical Lead to be the first point of contact between the Construction Team and other relevant personnel
* Support the Construction and the Procurement teams in developing and implementing a finishes procurement strategy and coordinated programme between MEP and Premises suppliers
ACCOUNTABILITIES/KEY RESPONSIBILITIES
Site Support
* Maintain an updated register of Issued For Construction information
* Provision of technical support and advice concerning agreed technical aspects and proposal of designs and of construction site activities
* Review, comment, provide input and acceptance on proposals from the Construction Team and procured Subcontractors - checking compatibility with the permanent works design intent. This includes but is not limited to reviewing:
o Technical submissions containing Material Compliance Requests (MCRs)
o Request for Information (RFIs)
o Field Design Change Requests (FDCR)
o Non-Conformance Records (NCR)
o Inspection & Test Plans (ITPs)
o Fabrication drawings
o Samples and benchmarks
o Remedial works
* Assist with the FDCR process and when required go back to the Architectural Consultant for changes to the IFC documentation or 3D model
* Review records / As-built information and, when required, support in the production of this documentation.
* Undertake site inspections to view and comment on quality aspects, and compliance with IFC information and specified requirements.
Procurement stage
* Assist the Architectural Technical Lead and the Procurement Team by advising and reviewing the finishes procurement strategy
* Contribute to scope of works for architectural packages for suppliers to price
* Identify the most effective means of delivering the Premises detailed design and technical coordination
* Contribute to the justification of Value Engineering Opportunities
* Coordinate detailed design
Self-Certification for Design
* Assisting the Architectural Technical Lead with:
o Confirming that all design deliverables including drawings and supporting documentation have been integrated and assured in accordance with the design organisations accepted processes
o Confirming and agreeing (verifying) the design package breakdown;
o Confirming that CDSes and Compliance Submissions have been assured through agreed processes
Self-Certification for Construction
* Assisting the Architecture / Premises Accountable Person with:
o Review and acceptance of all Inspection and Test documentation;
o Nominating and undertaking inspections on Inspection & Test documentation;
o Assist in the production of ITCHBU and BIU Submissions;
o Undertake inspections for confirming that works can be brought into use;
o Review and acceptance of proposed materials, trials, samples and benchmarks;
o The review and acceptance of inspection and test records to confirm systems functionality (including end to end) and performance;
o The review and acceptance of O&M information;
o The review and acceptance of Defects and Outstanding Works Lists;
o The review and acceptance of Non-Conformance Reports;
o The review and acceptance of design change documents against agreed assurance baselines;
o Confirmation of the acceptability of any remedial works;
o Oversee the provision of assurance evidence and other MAID deliverables against a detailed listing against which Certification is provided;
o Accepting assurance evidence and other MAID deliverables on ASITE in accordance with an agreed approvals matrix;
o Co-ordinate the acceptance of the physical works and the associated assurance by LU stakeholders and other third parties.
ABOUT YOU
* Educated to degree or higher level in a discipline typically Architecture, Engineering or Construction - Required
* Holding good knowledge of British Standards and Building Regulations - Required
* 5-10 years' experience in Architectural finishes or Premises engineering - Required
* Demonstrating at least 2 years' experience in Railway and/or LU experience projects - Preferred
* Have excellent communication skills in English (both written and verbal), as well as good organisational skills - Required
* Good working knowledge of Health and Safety at Work Act 1974, Construction Design and Management Regulations 2007. - Desirable
"VGC Personnel Ltd are acting as an employment business in relation to this vacancy
We are currently supporting a high end residential developer in order to source a Customer Service Manager for a new build project based in South East London
The ideal candidate would have come from a trades background with good knowledge of the build process, this is permanent contract and the development will last for at least 10 years
Day to day duties:
* Dealing with escalated customer complaints
* Snagging new build properties
* Ensuring properties are ready for handover
* Arranging key handover
* Customer visits once the customer has moved in
* Identifying defects
* Communicating with the customer service coordinators
* Ensuring the customer is give a 5* customer service at all times
If you are interested in applying for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office
Aug 07, 2020
Permanent
We are currently supporting a high end residential developer in order to source a Customer Service Manager for a new build project based in South East London
The ideal candidate would have come from a trades background with good knowledge of the build process, this is permanent contract and the development will last for at least 10 years
Day to day duties:
* Dealing with escalated customer complaints
* Snagging new build properties
* Ensuring properties are ready for handover
* Arranging key handover
* Customer visits once the customer has moved in
* Identifying defects
* Communicating with the customer service coordinators
* Ensuring the customer is give a 5* customer service at all times
If you are interested in applying for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office
To provide streetworks administration management in accordance with business operations and TMA/NRWSA, you will be integral in the successful application of our works management system for Gas Pipe Replacement. To provide support to field operations in managing a fully optimised workforce, meeting service performance standards and deadlines. Ensuring compliance with all elements of Streetworks legislation through effective management of Notices, Permits and other documents and requirements as set out or prescribed in the appropriate Codes of Practice, processes or procedures.
This will be delivered by ensuring all works received for MRP Delivery are noticed and permits raised and managed through to close out within legislative timescales. Streetworks information is to be accurately communicated, ensuring schedule changes are reflected within the system to enabling effective planning and reliable status reporting.
They will adhere to GSOP standards, while ensuring all key dependencies are in place to actively avoid S74 & FPN charges.
Responsibilities
Key responsibilities include :
* Submission of all appropraite Street Works Notices and Permits, via EToN or client interface to ensure all MRP works are compliant with legislation and appropriate permit scheme conditions.
* Liaise with operations, bus companies & LA’s to arrange bus stop/parking bay suspensions, road closures, use of portable traffic signals etc as per TM requirements
* Liaise with Pre-Construction Teams to ensure streetworks information is included in work packs
* Liase with Planning Teams to ensure streetworks information is included in programmes.
* Attend the weekly Planning and Scheduling meeting along with the Operations Planner and Site Managers to advise on notice start and end dates and progress.
* Manage requests for extensions/amendments required to notices/permits.
* Monitoring real time on site/off site information and highlighting concerns
* Monitoring Comments and Challenges received from Local Highway Authority
* Status reporting for Streetworks deliverables including status updates, data quality, impact of Schedule Change requests & approvals.
* Liaison with Local Authorities, provide information and data for persons attending LA co-ordination meetings attending such meetings when requested
* Receive, action and investigate all S74, FPN and other failure charges closing them out and providing information to Streetworks Technical Support for inclusion in MI.
* Planning management of defects for works completed by appropriate MRPCell , arrange notices / permits if required
* To carry out any other duties appropriate for a job of this nature.Day to day management of client expectations whilst promoting the value we bring.
* Comply with the change notification process, highlighting changes as they occur and esculating when they have a cost or programme impact
Essential Experience
Good working knowledge of NRSWA 1991, Permit Schemes and thier common requirements.
Good working knowledge of ETON Streetworks management Systems (i.e Symology / SAP
Jun 23, 2020
To provide streetworks administration management in accordance with business operations and TMA/NRWSA, you will be integral in the successful application of our works management system for Gas Pipe Replacement. To provide support to field operations in managing a fully optimised workforce, meeting service performance standards and deadlines. Ensuring compliance with all elements of Streetworks legislation through effective management of Notices, Permits and other documents and requirements as set out or prescribed in the appropriate Codes of Practice, processes or procedures.
This will be delivered by ensuring all works received for MRP Delivery are noticed and permits raised and managed through to close out within legislative timescales. Streetworks information is to be accurately communicated, ensuring schedule changes are reflected within the system to enabling effective planning and reliable status reporting.
They will adhere to GSOP standards, while ensuring all key dependencies are in place to actively avoid S74 & FPN charges.
Responsibilities
Key responsibilities include :
* Submission of all appropraite Street Works Notices and Permits, via EToN or client interface to ensure all MRP works are compliant with legislation and appropriate permit scheme conditions.
* Liaise with operations, bus companies & LA’s to arrange bus stop/parking bay suspensions, road closures, use of portable traffic signals etc as per TM requirements
* Liaise with Pre-Construction Teams to ensure streetworks information is included in work packs
* Liase with Planning Teams to ensure streetworks information is included in programmes.
* Attend the weekly Planning and Scheduling meeting along with the Operations Planner and Site Managers to advise on notice start and end dates and progress.
* Manage requests for extensions/amendments required to notices/permits.
* Monitoring real time on site/off site information and highlighting concerns
* Monitoring Comments and Challenges received from Local Highway Authority
* Status reporting for Streetworks deliverables including status updates, data quality, impact of Schedule Change requests & approvals.
* Liaison with Local Authorities, provide information and data for persons attending LA co-ordination meetings attending such meetings when requested
* Receive, action and investigate all S74, FPN and other failure charges closing them out and providing information to Streetworks Technical Support for inclusion in MI.
* Planning management of defects for works completed by appropriate MRPCell , arrange notices / permits if required
* To carry out any other duties appropriate for a job of this nature.Day to day management of client expectations whilst promoting the value we bring.
* Comply with the change notification process, highlighting changes as they occur and esculating when they have a cost or programme impact
Essential Experience
Good working knowledge of NRSWA 1991, Permit Schemes and thier common requirements.
Good working knowledge of ETON Streetworks management Systems (i.e Symology / SAP