Job Description
We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy-related issues across a residential housing portfolio.
The successful candidate will act as the main point of contact for tenants and leaseholders, managing a varied caseload covering ASB, tenancy breaches, estate inspections and tenancy sustainment.
The Housing Officer position requires the successful candidate to be office-based full-time during the initial training and induction period, before moving to a hybrid arrangement of 2-3 days per week in the office. It would suit someone with previous local authority or housing association experience who can hit the ground running.
The Role
- Managing a patch of tenancies and delivering a comprehensive housing management service.
- Acting as the main point of contact for tenants and leaseholders.
- Investigating and resolving anti-social behaviour, harassment, neighbour disputes and tenancy breaches.
- Managing succession, assignment and unauthorised occupation cases.
- Carrying out estate inspections and identifying health and safety, environmental and estate management issues.
- Working with internal departments and external agencies to resolve tenancy and estate-related matters.
- Conducting tenancy sign-ups and supporting new tenants to sustain their tenancies.
- Managing transfer and mutual exchange applications.
- Responding to resident enquiries and progressing cases in line with service standards.
Key Requirements
- Previous experience working as a Housing Officer, Tenancy Officer or Housing Management Officer.
- Experience managing anti-social behaviour and tenancy breach cases.
- Knowledge of housing management and landlord and tenant legislation.
- Knowledge of legislation and tools used to address anti-social behaviour.
- Experience carrying out estate inspections and tenancy management casework.
- Experience managing succession, assignment and unauthorised occupation cases.
- Experience working within a local authority, housing association or registered provider.
- Full UK Driving Licence and access to a vehicle
What You Need to Do Now
If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your CV.
If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion.
Footnote
If you feel that this Housing Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Tenancy Officers and Housing Management Officer roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
