**Relocation opportunity to Canada***
Large general contractor is seeking experienced Project Manager to direct major design-build healthcare projects ($150m+). You’re a Project Manager with over 8 years of experience. You will develop and execute project plans and schedules, ensure the highest safety and quality standards. You have a proven track record for meeting budgets, schedules and scope.
Location: Toronto / Vancouver
Salary range is $140000 – $200,000 ( £75k - £108k) . Outpost Recruitment is excited to work with our client on this full-time permanent role.
Responsibilities of Project Manager:
Provide overall construction management from pre-construction to completion including design, coordination, budget, and schedule in conjunction with the Superintendent
Monitor, interpret and forecast a project’s cost reports ensuring they are in line with the estimate and maintain a positive cash flow
Lead project meetings with internal and external parties to monitor and support the team’s ongoing development and progression
Liaise with Owners and Architects in a professional manner and effectively communicate both the concerns and the best interests of the project
In conjunction with project team, submit project reports to Operations Leaders and communicate with management about project progress and areas of risk that need to be escalated
You have experience in Acute Healthcare Renovations/New Builds
Thorough knowledge of all aspects of construction (technology, equipment, methods); company policies, procedures and standards, union jurisdiction, labor agreements and negotiations essential
Construction experience in post-secondary schools and student housing is an asset
Excellent communication, organizational, supervisory and planning skills required
Education & Experience of Project Manager:
You have a construction related degree/diploma. Ideally 8 years+ of construction experience working on ICI / healthcare projects or an equivalent combination of technical training and experience
You have a working knowledge of construction scopes, activities, scheduling, project and contract management
You have the ability to confidently mentor and delegate to a large team while developing and maintaining strong client relations
Benefits:
Full relocation package available to the right candidate and family members , including significant relocation allowance for family, immigration, flights and accommodation. Unique career opportunity within a progressive environment with continuous learning, opportunity for growth and competitive compensation package (pension, vehicle allowance, bonus, employee share program)
An equal opportunity employer. Only qualified candidates will be contacted for an interview.
Benefits:
Unique career opportunity within a progressive environment with continuous learning and opportunity for growth, as well as a competitive compensation package.
Ideal Candidate:
Must have have 5+ years of project manageent experience across major projects in the healthcare sector
Please clearly highlight relevant work experience, project overviews and project scale ($) in your resume.
Nov 06, 2025
Full time
**Relocation opportunity to Canada***
Large general contractor is seeking experienced Project Manager to direct major design-build healthcare projects ($150m+). You’re a Project Manager with over 8 years of experience. You will develop and execute project plans and schedules, ensure the highest safety and quality standards. You have a proven track record for meeting budgets, schedules and scope.
Location: Toronto / Vancouver
Salary range is $140000 – $200,000 ( £75k - £108k) . Outpost Recruitment is excited to work with our client on this full-time permanent role.
Responsibilities of Project Manager:
Provide overall construction management from pre-construction to completion including design, coordination, budget, and schedule in conjunction with the Superintendent
Monitor, interpret and forecast a project’s cost reports ensuring they are in line with the estimate and maintain a positive cash flow
Lead project meetings with internal and external parties to monitor and support the team’s ongoing development and progression
Liaise with Owners and Architects in a professional manner and effectively communicate both the concerns and the best interests of the project
In conjunction with project team, submit project reports to Operations Leaders and communicate with management about project progress and areas of risk that need to be escalated
You have experience in Acute Healthcare Renovations/New Builds
Thorough knowledge of all aspects of construction (technology, equipment, methods); company policies, procedures and standards, union jurisdiction, labor agreements and negotiations essential
Construction experience in post-secondary schools and student housing is an asset
Excellent communication, organizational, supervisory and planning skills required
Education & Experience of Project Manager:
You have a construction related degree/diploma. Ideally 8 years+ of construction experience working on ICI / healthcare projects or an equivalent combination of technical training and experience
You have a working knowledge of construction scopes, activities, scheduling, project and contract management
You have the ability to confidently mentor and delegate to a large team while developing and maintaining strong client relations
Benefits:
Full relocation package available to the right candidate and family members , including significant relocation allowance for family, immigration, flights and accommodation. Unique career opportunity within a progressive environment with continuous learning, opportunity for growth and competitive compensation package (pension, vehicle allowance, bonus, employee share program)
An equal opportunity employer. Only qualified candidates will be contacted for an interview.
Benefits:
Unique career opportunity within a progressive environment with continuous learning and opportunity for growth, as well as a competitive compensation package.
Ideal Candidate:
Must have have 5+ years of project manageent experience across major projects in the healthcare sector
Please clearly highlight relevant work experience, project overviews and project scale ($) in your resume.
Estimator / Pre-Construction Manager - £70k - £98k plus benefits My client has experience in the design and construction of quality apartments spanning social housing, luxury apartments and inner-city developments, servicing both the private and public sectors. They bring financial strength and operational flexibility to offer a range of project delivery options to their Clients and partners. Their core product is medium to high rise RC frame apartment blocks 30 to 100 units . They have secured a full pipeline of work to 2020 with tier one Housing Association providers in London all G15 HA's . Salary: £70k - £98k plus package Location: London Region: London Job Responsibilities The Estimator and Pre Construction Manager will plan and lead all matters relating to Main Contracting Tenders in conjunction with other departments. Check and acknowledge bid documents and amendments. Abstract information into subcontract and material packages. Develop a full set of BOQ's based on Sub Contract tender returns and/or own measures with rates applied. Develop risk analysis of the information provided/not provided by the Client. Review and ascertain costs associated with logistics, time frame etc. Working closely with the Commercial Manager, Head of Design and Head of Operations is key. Complete Form of Tender and tender letter with any qualification and complete contract sum Analysis/Schedule if necessary. Prepare information packages for handover to construction team if successful, attend handover meeting and brief the team on tender bid. Identify scope of value engineering / value creation and identify tender risk. Candidate Requirements Strong commercial awareness. Experience as a lead estimator with a Main Contractor undertaking similar work. Highly numerate, with the ability to build Bill of Quantities (BOQ's) quickly and accurately. Understanding of costs differences associated with mixed tenure schemes. Experience of taking an Official Journal of the European Union (OJEU) project from Pre Qualification Questionnaires (PQQ). Knowledge of constructing high rise residential projects, building regulations, National House Building Control (NHBC) etc. Must have a confident, resourceful and 'can-do' approach to work. Self motivated. Clearly demonstrable commitment to previous firms. Clearly demonstrable commitment to increase their responsibility and manage team members. Company Overview As a family business that has grown into a profitable organisation, we have the ability to avoid protracted and bureaucratic decisions, allowing us to benefit from our team members differing ideas and lateral solutions. We bring financial strength and operational flexibility to offer a range of project delivery options to our Clients and partners. Benefits Pension Scheme Friendly and understanding Management Team who promote CPD and in house information sharing and "new ideas" from all team members Competitive salary and package
Dec 07, 2025
Full time
Estimator / Pre-Construction Manager - £70k - £98k plus benefits My client has experience in the design and construction of quality apartments spanning social housing, luxury apartments and inner-city developments, servicing both the private and public sectors. They bring financial strength and operational flexibility to offer a range of project delivery options to their Clients and partners. Their core product is medium to high rise RC frame apartment blocks 30 to 100 units . They have secured a full pipeline of work to 2020 with tier one Housing Association providers in London all G15 HA's . Salary: £70k - £98k plus package Location: London Region: London Job Responsibilities The Estimator and Pre Construction Manager will plan and lead all matters relating to Main Contracting Tenders in conjunction with other departments. Check and acknowledge bid documents and amendments. Abstract information into subcontract and material packages. Develop a full set of BOQ's based on Sub Contract tender returns and/or own measures with rates applied. Develop risk analysis of the information provided/not provided by the Client. Review and ascertain costs associated with logistics, time frame etc. Working closely with the Commercial Manager, Head of Design and Head of Operations is key. Complete Form of Tender and tender letter with any qualification and complete contract sum Analysis/Schedule if necessary. Prepare information packages for handover to construction team if successful, attend handover meeting and brief the team on tender bid. Identify scope of value engineering / value creation and identify tender risk. Candidate Requirements Strong commercial awareness. Experience as a lead estimator with a Main Contractor undertaking similar work. Highly numerate, with the ability to build Bill of Quantities (BOQ's) quickly and accurately. Understanding of costs differences associated with mixed tenure schemes. Experience of taking an Official Journal of the European Union (OJEU) project from Pre Qualification Questionnaires (PQQ). Knowledge of constructing high rise residential projects, building regulations, National House Building Control (NHBC) etc. Must have a confident, resourceful and 'can-do' approach to work. Self motivated. Clearly demonstrable commitment to previous firms. Clearly demonstrable commitment to increase their responsibility and manage team members. Company Overview As a family business that has grown into a profitable organisation, we have the ability to avoid protracted and bureaucratic decisions, allowing us to benefit from our team members differing ideas and lateral solutions. We bring financial strength and operational flexibility to offer a range of project delivery options to our Clients and partners. Benefits Pension Scheme Friendly and understanding Management Team who promote CPD and in house information sharing and "new ideas" from all team members Competitive salary and package
Bamford Contract Services Ltd
Didsbury, Manchester
Job Title: Site Manager Electric Heating Scheme Location: Withington, Manchester Start Date: January 2026 Contract Duration: 4-6 months (ongoing) Project Overview: We are looking for an experienced Site Manager to oversee the Electric Heating Scheme in social housing properties in Withington, Manchester, starting in January 2026. The project involves the installation of water cylinders and electric heating systems across multiple residential properties. This role will focus on managing day-to-day site operations, ensuring the project runs smoothly, efficiently, and safely. Site Manager Key Responsibilities: Manage the installation of electric heating systems and water cylinders in social housing properties. Coordinate and supervise the work of plumbers, electricians, and other trades on-site. Ensure the project stays on schedule, within budget, and meets quality standards. Monitor and enforce health and safety protocols, ensuring compliance with regulations. Act as the main point of contact between the client, contractors, and site workers. Conduct regular site inspections, tracking progress and identifying any potential issues. Provide progress updates and reports to senior management and the client. Manage the resolution of any on-site issues or delays. Ensure effective resource management and allocation to meet project milestones. Site Manager Required Qualifications & Experience: Proven experience as a Site Manager, particularly in plumbing, electrical, or heating installations within a social housing setting. SMSTS (Site Management Safety Training Scheme) certification. First Aid and Health & Safety certifications. Asbestos Awareness, Manual Handling and Working at Heights certs. Strong understanding of safety and regulatory compliance in social housing. Excellent leadership, communication, and organizational skills. Ability to manage multi-disciplinary teams and subcontractors effectively. Problem-solving skills and a proactive approach to managing challenges. Knowledge of building regulations and compliance standards for social housing projects. Site Manager Additional Details: This role offers a competitive daily rate of £250, with the possibility of overtime. The contract duration is 4-6 months, with potential for extension based on project needs. If you are an experienced Site Manager with a strong background in managing heating and plumbing installations, please submit your CV, relevant certifications, and details of similar projects you have managed. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
Dec 06, 2025
Seasonal
Job Title: Site Manager Electric Heating Scheme Location: Withington, Manchester Start Date: January 2026 Contract Duration: 4-6 months (ongoing) Project Overview: We are looking for an experienced Site Manager to oversee the Electric Heating Scheme in social housing properties in Withington, Manchester, starting in January 2026. The project involves the installation of water cylinders and electric heating systems across multiple residential properties. This role will focus on managing day-to-day site operations, ensuring the project runs smoothly, efficiently, and safely. Site Manager Key Responsibilities: Manage the installation of electric heating systems and water cylinders in social housing properties. Coordinate and supervise the work of plumbers, electricians, and other trades on-site. Ensure the project stays on schedule, within budget, and meets quality standards. Monitor and enforce health and safety protocols, ensuring compliance with regulations. Act as the main point of contact between the client, contractors, and site workers. Conduct regular site inspections, tracking progress and identifying any potential issues. Provide progress updates and reports to senior management and the client. Manage the resolution of any on-site issues or delays. Ensure effective resource management and allocation to meet project milestones. Site Manager Required Qualifications & Experience: Proven experience as a Site Manager, particularly in plumbing, electrical, or heating installations within a social housing setting. SMSTS (Site Management Safety Training Scheme) certification. First Aid and Health & Safety certifications. Asbestos Awareness, Manual Handling and Working at Heights certs. Strong understanding of safety and regulatory compliance in social housing. Excellent leadership, communication, and organizational skills. Ability to manage multi-disciplinary teams and subcontractors effectively. Problem-solving skills and a proactive approach to managing challenges. Knowledge of building regulations and compliance standards for social housing projects. Site Manager Additional Details: This role offers a competitive daily rate of £250, with the possibility of overtime. The contract duration is 4-6 months, with potential for extension based on project needs. If you are an experienced Site Manager with a strong background in managing heating and plumbing installations, please submit your CV, relevant certifications, and details of similar projects you have managed. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
The Role A leading social housing refurbishment contractor, currently delivering a large-scale Kitchen and Bathroom remediation programme across Consett. With a strong track record in improving the quality of social housing, this contractor is committed to delivering safe, healthy, and sustainable homes for local communities, they are now recruiting a Site Manager As a Site Manager, you'll be overseeing the delivery of Kitchen and Bathrooms both void and tenanted properties. Your responsibilities will include: Assisting with daily site operations and ensuring smooth project delivery Coordinating subcontractors and ensuring work is completed to a high standard Maintaining strict health & safety compliance on site. Liaising with tenants and stakeholders to ensure minimal disruption and clear communication Conducting site inductions, toolbox talks, and maintaining site records Monitoring progress, quality, and ensuring timely completion of works As a Site Manager you will require: Black CSCS Card (Gold or White cards may be considered) SMSTS Certification First Aid at Work Asbestos Awareness Proven experience in social housing refurbishment, particularly in damp and mould remediation Experience working in both void and occupied properties Strong communication and organisational skills A proactive and hands-on approach with a focus on resident satisfaction and safety Access to a Vehicle and Driving
Dec 06, 2025
Contract
The Role A leading social housing refurbishment contractor, currently delivering a large-scale Kitchen and Bathroom remediation programme across Consett. With a strong track record in improving the quality of social housing, this contractor is committed to delivering safe, healthy, and sustainable homes for local communities, they are now recruiting a Site Manager As a Site Manager, you'll be overseeing the delivery of Kitchen and Bathrooms both void and tenanted properties. Your responsibilities will include: Assisting with daily site operations and ensuring smooth project delivery Coordinating subcontractors and ensuring work is completed to a high standard Maintaining strict health & safety compliance on site. Liaising with tenants and stakeholders to ensure minimal disruption and clear communication Conducting site inductions, toolbox talks, and maintaining site records Monitoring progress, quality, and ensuring timely completion of works As a Site Manager you will require: Black CSCS Card (Gold or White cards may be considered) SMSTS Certification First Aid at Work Asbestos Awareness Proven experience in social housing refurbishment, particularly in damp and mould remediation Experience working in both void and occupied properties Strong communication and organisational skills A proactive and hands-on approach with a focus on resident satisfaction and safety Access to a Vehicle and Driving
Programme Manager - Customer Operations Housing Association Rolling 3-Month Contract North West London (Hybrid, 3 Days Onsite) 38.15 per hour (Umbrella) 37 hours per week A leading Housing Association is seeking an experienced Programme Manager - Customer Operations to provide operational leadership for the Home Ownership team. You will manage and track multiple operational programmes, ensuring on-time delivery, clear performance visibility, and strong stakeholder engagement across Customer Operations. Key Responsibilities Lead and maintain programme and workstream plans, ensuring activities are aligned and delivered to schedule. Track performance, support programme deliverables, and contribute analysis and insight. Prepare accurate, engaging reports and documentation for governance, boards, and internal audiences. Build strong cross-department relationships and deliver effective stakeholder engagement. Identify risks, issues, dependencies, and lessons learnt, recommending mitigating actions. Manage small programmes/workstreams using programme management methodologies. Support continuous improvement and innovation across operational processes. Act as an escalation point for operational issues, ensuring customer considerations remain central. Experience Required Significant experience managing and tracking multiple programmes simultaneously. Strong reporting and documentation skills, with excellent attention to detail. Advanced MS Excel and PowerPoint capability. Proven experience in a similar role within a large, customer-focused organisation. Skilled collaborator with excellent communication and influencing abilities. Familiarity with governance frameworks, brand guidelines, and internal standards. If you're a proactive, detail-driven Programme Manager with a passion for customer excellence and operational delivery, we'd love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Dec 06, 2025
Contract
Programme Manager - Customer Operations Housing Association Rolling 3-Month Contract North West London (Hybrid, 3 Days Onsite) 38.15 per hour (Umbrella) 37 hours per week A leading Housing Association is seeking an experienced Programme Manager - Customer Operations to provide operational leadership for the Home Ownership team. You will manage and track multiple operational programmes, ensuring on-time delivery, clear performance visibility, and strong stakeholder engagement across Customer Operations. Key Responsibilities Lead and maintain programme and workstream plans, ensuring activities are aligned and delivered to schedule. Track performance, support programme deliverables, and contribute analysis and insight. Prepare accurate, engaging reports and documentation for governance, boards, and internal audiences. Build strong cross-department relationships and deliver effective stakeholder engagement. Identify risks, issues, dependencies, and lessons learnt, recommending mitigating actions. Manage small programmes/workstreams using programme management methodologies. Support continuous improvement and innovation across operational processes. Act as an escalation point for operational issues, ensuring customer considerations remain central. Experience Required Significant experience managing and tracking multiple programmes simultaneously. Strong reporting and documentation skills, with excellent attention to detail. Advanced MS Excel and PowerPoint capability. Proven experience in a similar role within a large, customer-focused organisation. Skilled collaborator with excellent communication and influencing abilities. Familiarity with governance frameworks, brand guidelines, and internal standards. If you're a proactive, detail-driven Programme Manager with a passion for customer excellence and operational delivery, we'd love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Divisional Managing Director - Repairs or Voids Location: Northern Home Counties / East Midlands Border (with regional and national travel) Salary: 200,000- 220,000 base + performance bonus Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) About the Business This is a rare opportunity to join a fast-growing, privately owned property services company delivering responsive repairs, maintenance, and refurbishment services across the UK. The business has built an exceptional reputation through a clear, results-focused formula: operational excellence, accountability, and pace. It has evolved from its regional roots into a nationally recognised player, trusted by major social housing providers, local authorities, and large-scale student accommodation operators. The company continues to expand nationally while retaining the family values, transparency, and "can-do" attitude that underpin its success. This is not a corporate environment - it is a high-performance, entrepreneurial business that values action, ownership, and delivery. Decisions are made quickly. Leaders are expected to be visible, engaged, and operationally involved. It's a culture built on credibility through results, where respect is earned through delivery, not title. The Opportunity The Divisional Managing Director - Repairs or Voids will take full operational and commercial leadership of one of the company's largest business areas. Reporting to the Managing Director, you will oversee multiple regions, contracts, and customer portfolios, ensuring service excellence, profitability, and performance consistency across the division. You will lead and develop a team of Business Unit Directors, Contract Managers, and operational delivery leaders, mentoring and coaching them to strengthen capability and ensure succession as the business extends its national reach. This is a high-visibility operational leadership role, not a detached strategic post. You will be regularly in the field, with teams and clients, diagnosing performance issues early, resolving service challenges, and reinforcing delivery standards. You will personally drive service improvement, customer satisfaction, and workforce engagement while maintaining commercial control. You will act as the operational heartbeat of the business - setting the tone for pace, standards, and accountability, and ensuring that our client's reputation for reliability and responsiveness continues to set it apart from competitors. Ideal Candidate You are an operational leader first and foremost - commercially astute, decisive, and hands-on. You have come up through the ranks, led front-line delivery, and now oversee large service operations where quality, customer outcomes, and financial performance are measured daily. You lead through credibility and presence, not position. You take ownership, build trust, and are at your best where the pressure is high and results are visible. You'll bring a track record of running multi-million-pound business units or divisions, leading large, distributed operational teams, and delivering measurable improvement in customer satisfaction, service reliability, and profitability. Relevant Backgrounds You will come from a service-based, operationally intensive industry where success depends on visible leadership, measurable delivery, and client trust. Potential source sectors include: Facilities Management (FM): Managing reactive and planned maintenance, field teams, and SLA-driven contracts. Property Maintenance, Engineering, or Construction Services: Multi-trade or M&E repairs and refurbishment across housing, commercial, or student accommodation portfolios. Utilities or Infrastructure Services: Large-scale, regulated field operations with high compliance and customer-impact sensitivity. Outsourced Service Providers (with tangible delivery operations): Multi-contract businesses where service quality and responsiveness directly drive retention and growth. Third-Party Contract Logistics / Supply Chain Operations: Multi-site, time-critical delivery environments with full P&L and people accountability. Multi-Site Manufacturing, Production, or Automotive Services (with technical or trades workforces): Operational leadership across multiple plants or service centres, focused on performance, productivity, and quality. Aviation MRO or Complex Multi-Site Technical Services: Maintenance and repair environments requiring pace, precision, and compliance. Each of these environments demands what our client values most: pace, accountability, operational ownership, and high-trust leadership that drives people and performance. The Person Proven ability to lead large, front-line teams and manage multi-million-pound P&Ls. Hands-on, visible, and engaged - a leader who earns credibility on the ground. Skilled in troubleshooting and operational problem-solving; proactive in addressing performance and client issues. Strong communicator and relationship-builder with clients, partners, and internal teams. Experienced in mentoring and developing senior managers and operational leaders. Commercially disciplined - able to balance service quality with efficiency and cost control. Resilient, pragmatic, and unflustered under pressure. Straightforward, clear, and consistent in expectations and decision-making. You will lead from the front, inspire confidence through action, and bring a winning mindset to every challenge. Selection Process & Expectations This appointment is business-critical and will involve an intensive, multi-stage selection process. Candidates should expect to demonstrate tangible, evidence-based achievements at each stage. We are seeking proven winners - operational leaders who can clearly show how they have delivered measurable improvements in: Service and operational performance Business growth and margin improvement People development and succession planning Customer satisfaction and retention Supporting commercial teams to secure and retain contracts through outstanding delivery Applicants who can provide specific, quantifiable examples of where they have achieved these results will be prioritised. This is a role for a doer, not a talker - a leader who leads by example and produces results through visibility, accountability, and action. What's on Offer Base Salary: 200,000 - 220,000 Performance Bonus: Based on divisional profit, KPI delivery, and customer satisfaction Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) Environment: Entrepreneurial, dynamic, and commercially driven - a culture that rewards delivery, pace, and ownership. Why This Role This is a defining opportunity for a hands-on, operationally minded leader to take charge of a major division within one of the UK's most dynamic and fast-growing property services businesses. For the right candidate, it offers autonomy, challenge, and the chance to build people, performance, and culture as the company continues its nationwide expansion. If you are a proven operational leader who delivers results through visibility, pace, and accountability - and can evidence those achievements at every stage - this is the role that will define your next decade.
Dec 05, 2025
Full time
Divisional Managing Director - Repairs or Voids Location: Northern Home Counties / East Midlands Border (with regional and national travel) Salary: 200,000- 220,000 base + performance bonus Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) About the Business This is a rare opportunity to join a fast-growing, privately owned property services company delivering responsive repairs, maintenance, and refurbishment services across the UK. The business has built an exceptional reputation through a clear, results-focused formula: operational excellence, accountability, and pace. It has evolved from its regional roots into a nationally recognised player, trusted by major social housing providers, local authorities, and large-scale student accommodation operators. The company continues to expand nationally while retaining the family values, transparency, and "can-do" attitude that underpin its success. This is not a corporate environment - it is a high-performance, entrepreneurial business that values action, ownership, and delivery. Decisions are made quickly. Leaders are expected to be visible, engaged, and operationally involved. It's a culture built on credibility through results, where respect is earned through delivery, not title. The Opportunity The Divisional Managing Director - Repairs or Voids will take full operational and commercial leadership of one of the company's largest business areas. Reporting to the Managing Director, you will oversee multiple regions, contracts, and customer portfolios, ensuring service excellence, profitability, and performance consistency across the division. You will lead and develop a team of Business Unit Directors, Contract Managers, and operational delivery leaders, mentoring and coaching them to strengthen capability and ensure succession as the business extends its national reach. This is a high-visibility operational leadership role, not a detached strategic post. You will be regularly in the field, with teams and clients, diagnosing performance issues early, resolving service challenges, and reinforcing delivery standards. You will personally drive service improvement, customer satisfaction, and workforce engagement while maintaining commercial control. You will act as the operational heartbeat of the business - setting the tone for pace, standards, and accountability, and ensuring that our client's reputation for reliability and responsiveness continues to set it apart from competitors. Ideal Candidate You are an operational leader first and foremost - commercially astute, decisive, and hands-on. You have come up through the ranks, led front-line delivery, and now oversee large service operations where quality, customer outcomes, and financial performance are measured daily. You lead through credibility and presence, not position. You take ownership, build trust, and are at your best where the pressure is high and results are visible. You'll bring a track record of running multi-million-pound business units or divisions, leading large, distributed operational teams, and delivering measurable improvement in customer satisfaction, service reliability, and profitability. Relevant Backgrounds You will come from a service-based, operationally intensive industry where success depends on visible leadership, measurable delivery, and client trust. Potential source sectors include: Facilities Management (FM): Managing reactive and planned maintenance, field teams, and SLA-driven contracts. Property Maintenance, Engineering, or Construction Services: Multi-trade or M&E repairs and refurbishment across housing, commercial, or student accommodation portfolios. Utilities or Infrastructure Services: Large-scale, regulated field operations with high compliance and customer-impact sensitivity. Outsourced Service Providers (with tangible delivery operations): Multi-contract businesses where service quality and responsiveness directly drive retention and growth. Third-Party Contract Logistics / Supply Chain Operations: Multi-site, time-critical delivery environments with full P&L and people accountability. Multi-Site Manufacturing, Production, or Automotive Services (with technical or trades workforces): Operational leadership across multiple plants or service centres, focused on performance, productivity, and quality. Aviation MRO or Complex Multi-Site Technical Services: Maintenance and repair environments requiring pace, precision, and compliance. Each of these environments demands what our client values most: pace, accountability, operational ownership, and high-trust leadership that drives people and performance. The Person Proven ability to lead large, front-line teams and manage multi-million-pound P&Ls. Hands-on, visible, and engaged - a leader who earns credibility on the ground. Skilled in troubleshooting and operational problem-solving; proactive in addressing performance and client issues. Strong communicator and relationship-builder with clients, partners, and internal teams. Experienced in mentoring and developing senior managers and operational leaders. Commercially disciplined - able to balance service quality with efficiency and cost control. Resilient, pragmatic, and unflustered under pressure. Straightforward, clear, and consistent in expectations and decision-making. You will lead from the front, inspire confidence through action, and bring a winning mindset to every challenge. Selection Process & Expectations This appointment is business-critical and will involve an intensive, multi-stage selection process. Candidates should expect to demonstrate tangible, evidence-based achievements at each stage. We are seeking proven winners - operational leaders who can clearly show how they have delivered measurable improvements in: Service and operational performance Business growth and margin improvement People development and succession planning Customer satisfaction and retention Supporting commercial teams to secure and retain contracts through outstanding delivery Applicants who can provide specific, quantifiable examples of where they have achieved these results will be prioritised. This is a role for a doer, not a talker - a leader who leads by example and produces results through visibility, accountability, and action. What's on Offer Base Salary: 200,000 - 220,000 Performance Bonus: Based on divisional profit, KPI delivery, and customer satisfaction Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) Environment: Entrepreneurial, dynamic, and commercially driven - a culture that rewards delivery, pace, and ownership. Why This Role This is a defining opportunity for a hands-on, operationally minded leader to take charge of a major division within one of the UK's most dynamic and fast-growing property services businesses. For the right candidate, it offers autonomy, challenge, and the chance to build people, performance, and culture as the company continues its nationwide expansion. If you are a proven operational leader who delivers results through visibility, pace, and accountability - and can evidence those achievements at every stage - this is the role that will define your next decade.
Bennett and Game Recruitment LTD
Doncaster, Yorkshire
Job Profile for Site Manager 45278 Position: Site Manager Location: Yorkshire (initial project in Doncaster) Salary: 50,000 - 60,000 + Package Our client, a growing regional residential developer, are seeking a Site Manager to oversee a live 120-unit scheme in Doncaster, with approximately 18 months remaining. The business has secured significant investment, creating a strong, cash-rich platform for growth, with a clearly defined build programme of 150 units in 2026 and 200 units in 2027. Operating as a family-run developer, they offer a supportive, hands-on culture with genuine visibility of senior management and the opportunity to influence how sites are delivered. This is an excellent long-term role for a Site Manager who wants stability, autonomy and the chance to grow with a business that is expanding its footprint across Yorkshire. Site Manager Salary & Benefits 50,000 - 60,000 DOE Company car or car allowance 33 days holiday (including bank holidays) Pension Private medical Monthly company outings Fully funded Christmas party Family-run, supportive business Long-term regional pipeline across Yorkshire Site Manager Job Overview Overseeing day-to-day operations of a residential development Managing subcontractors and direct labour to deliver against programme Maintaining high standards of quality, compliance and site presentation Conducting H&S checks, toolbox talks and ensuring regulatory adherence Managing build sequencing and multiple work fronts Coordinating with Technical, Commercial, Sales and Customer Care teams Driving CML / PC processes and ensuring smooth customer handovers Maintaining accurate records, site reporting and progress diaries Site Manager Job Requirements Proven experience managing new build housing schemes, ideally up to 100+ units Strong understanding of traditional and timber-frame construction Competent in programme management, quality control and logistics SMSTS and CSCS (Black/White) essential Temporary Works Supervisor and Scaffold Inspection certification desirable First Aid beneficial IT-literate for reporting and digital site tools Full UK driving licence Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Dec 05, 2025
Full time
Job Profile for Site Manager 45278 Position: Site Manager Location: Yorkshire (initial project in Doncaster) Salary: 50,000 - 60,000 + Package Our client, a growing regional residential developer, are seeking a Site Manager to oversee a live 120-unit scheme in Doncaster, with approximately 18 months remaining. The business has secured significant investment, creating a strong, cash-rich platform for growth, with a clearly defined build programme of 150 units in 2026 and 200 units in 2027. Operating as a family-run developer, they offer a supportive, hands-on culture with genuine visibility of senior management and the opportunity to influence how sites are delivered. This is an excellent long-term role for a Site Manager who wants stability, autonomy and the chance to grow with a business that is expanding its footprint across Yorkshire. Site Manager Salary & Benefits 50,000 - 60,000 DOE Company car or car allowance 33 days holiday (including bank holidays) Pension Private medical Monthly company outings Fully funded Christmas party Family-run, supportive business Long-term regional pipeline across Yorkshire Site Manager Job Overview Overseeing day-to-day operations of a residential development Managing subcontractors and direct labour to deliver against programme Maintaining high standards of quality, compliance and site presentation Conducting H&S checks, toolbox talks and ensuring regulatory adherence Managing build sequencing and multiple work fronts Coordinating with Technical, Commercial, Sales and Customer Care teams Driving CML / PC processes and ensuring smooth customer handovers Maintaining accurate records, site reporting and progress diaries Site Manager Job Requirements Proven experience managing new build housing schemes, ideally up to 100+ units Strong understanding of traditional and timber-frame construction Competent in programme management, quality control and logistics SMSTS and CSCS (Black/White) essential Temporary Works Supervisor and Scaffold Inspection certification desirable First Aid beneficial IT-literate for reporting and digital site tools Full UK driving licence Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Divisional Managing Director - Repairs or Voids Location: Northern Home Counties / East Midlands Border (with regional and national travel) Salary: 200,000- 220,000 base + performance bonus Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) About the Business This is a rare opportunity to join a fast-growing, privately owned property services company delivering responsive repairs, maintenance, and refurbishment services across the UK. The business has built an exceptional reputation through a clear, results-focused formula: operational excellence, accountability, and pace. It has evolved from its regional roots into a nationally recognised player, trusted by major social housing providers, local authorities, and large-scale student accommodation operators. The company continues to expand nationally while retaining the family values, transparency, and "can-do" attitude that underpin its success. This is not a corporate environment - it is a high-performance, entrepreneurial business that values action, ownership, and delivery. Decisions are made quickly. Leaders are expected to be visible, engaged, and operationally involved. It's a culture built on credibility through results, where respect is earned through delivery, not title. The Opportunity The Divisional Managing Director - Repairs or Voids will take full operational and commercial leadership of one of the company's largest business areas. Reporting to the Managing Director, you will oversee multiple regions, contracts, and customer portfolios, ensuring service excellence, profitability, and performance consistency across the division. You will lead and develop a team of Business Unit Directors, Contract Managers, and operational delivery leaders, mentoring and coaching them to strengthen capability and ensure succession as the business extends its national reach. This is a high-visibility operational leadership role, not a detached strategic post. You will be regularly in the field, with teams and clients, diagnosing performance issues early, resolving service challenges, and reinforcing delivery standards. You will personally drive service improvement, customer satisfaction, and workforce engagement while maintaining commercial control. You will act as the operational heartbeat of the business - setting the tone for pace, standards, and accountability, and ensuring that our client's reputation for reliability and responsiveness continues to set it apart from competitors. Ideal Candidate You are an operational leader first and foremost - commercially astute, decisive, and hands-on. You have come up through the ranks, led front-line delivery, and now oversee large service operations where quality, customer outcomes, and financial performance are measured daily. You lead through credibility and presence, not position. You take ownership, build trust, and are at your best where the pressure is high and results are visible. You'll bring a track record of running multi-million-pound business units or divisions, leading large, distributed operational teams, and delivering measurable improvement in customer satisfaction, service reliability, and profitability. Relevant Backgrounds You will come from a service-based, operationally intensive industry where success depends on visible leadership, measurable delivery, and client trust. Potential source sectors include: Facilities Management (FM): Managing reactive and planned maintenance, field teams, and SLA-driven contracts. Property Maintenance, Engineering, or Construction Services: Multi-trade or M&E repairs and refurbishment across housing, commercial, or student accommodation portfolios. Utilities or Infrastructure Services: Large-scale, regulated field operations with high compliance and customer-impact sensitivity. Outsourced Service Providers (with tangible delivery operations): Multi-contract businesses where service quality and responsiveness directly drive retention and growth. Third-Party Contract Logistics / Supply Chain Operations: Multi-site, time-critical delivery environments with full P&L and people accountability. Multi-Site Manufacturing, Production, or Automotive Services (with technical or trades workforces): Operational leadership across multiple plants or service centres, focused on performance, productivity, and quality. Aviation MRO or Complex Multi-Site Technical Services: Maintenance and repair environments requiring pace, precision, and compliance. Each of these environments demands what our client values most: pace, accountability, operational ownership, and high-trust leadership that drives people and performance. The Person Proven ability to lead large, front-line teams and manage multi-million-pound P&Ls. Hands-on, visible, and engaged - a leader who earns credibility on the ground. Skilled in troubleshooting and operational problem-solving; proactive in addressing performance and client issues. Strong communicator and relationship-builder with clients, partners, and internal teams. Experienced in mentoring and developing senior managers and operational leaders. Commercially disciplined - able to balance service quality with efficiency and cost control. Resilient, pragmatic, and unflustered under pressure. Straightforward, clear, and consistent in expectations and decision-making. You will lead from the front, inspire confidence through action, and bring a winning mindset to every challenge. Selection Process & Expectations This appointment is business-critical and will involve an intensive, multi-stage selection process. Candidates should expect to demonstrate tangible, evidence-based achievements at each stage. We are seeking proven winners - operational leaders who can clearly show how they have delivered measurable improvements in: Service and operational performance Business growth and margin improvement People development and succession planning Customer satisfaction and retention Supporting commercial teams to secure and retain contracts through outstanding delivery Applicants who can provide specific, quantifiable examples of where they have achieved these results will be prioritised. This is a role for a doer, not a talker - a leader who leads by example and produces results through visibility, accountability, and action. What's on Offer Base Salary: 200,000 - 220,000 Performance Bonus: Based on divisional profit, KPI delivery, and customer satisfaction Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) Environment: Entrepreneurial, dynamic, and commercially driven - a culture that rewards delivery, pace, and ownership. Why This Role This is a defining opportunity for a hands-on, operationally minded leader to take charge of a major division within one of the UK's most dynamic and fast-growing property services businesses. For the right candidate, it offers autonomy, challenge, and the chance to build people, performance, and culture as the company continues its nationwide expansion. If you are a proven operational leader who delivers results through visibility, pace, and accountability - and can evidence those achievements at every stage - this is the role that will define your next decade.
Dec 05, 2025
Full time
Divisional Managing Director - Repairs or Voids Location: Northern Home Counties / East Midlands Border (with regional and national travel) Salary: 200,000- 220,000 base + performance bonus Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) About the Business This is a rare opportunity to join a fast-growing, privately owned property services company delivering responsive repairs, maintenance, and refurbishment services across the UK. The business has built an exceptional reputation through a clear, results-focused formula: operational excellence, accountability, and pace. It has evolved from its regional roots into a nationally recognised player, trusted by major social housing providers, local authorities, and large-scale student accommodation operators. The company continues to expand nationally while retaining the family values, transparency, and "can-do" attitude that underpin its success. This is not a corporate environment - it is a high-performance, entrepreneurial business that values action, ownership, and delivery. Decisions are made quickly. Leaders are expected to be visible, engaged, and operationally involved. It's a culture built on credibility through results, where respect is earned through delivery, not title. The Opportunity The Divisional Managing Director - Repairs or Voids will take full operational and commercial leadership of one of the company's largest business areas. Reporting to the Managing Director, you will oversee multiple regions, contracts, and customer portfolios, ensuring service excellence, profitability, and performance consistency across the division. You will lead and develop a team of Business Unit Directors, Contract Managers, and operational delivery leaders, mentoring and coaching them to strengthen capability and ensure succession as the business extends its national reach. This is a high-visibility operational leadership role, not a detached strategic post. You will be regularly in the field, with teams and clients, diagnosing performance issues early, resolving service challenges, and reinforcing delivery standards. You will personally drive service improvement, customer satisfaction, and workforce engagement while maintaining commercial control. You will act as the operational heartbeat of the business - setting the tone for pace, standards, and accountability, and ensuring that our client's reputation for reliability and responsiveness continues to set it apart from competitors. Ideal Candidate You are an operational leader first and foremost - commercially astute, decisive, and hands-on. You have come up through the ranks, led front-line delivery, and now oversee large service operations where quality, customer outcomes, and financial performance are measured daily. You lead through credibility and presence, not position. You take ownership, build trust, and are at your best where the pressure is high and results are visible. You'll bring a track record of running multi-million-pound business units or divisions, leading large, distributed operational teams, and delivering measurable improvement in customer satisfaction, service reliability, and profitability. Relevant Backgrounds You will come from a service-based, operationally intensive industry where success depends on visible leadership, measurable delivery, and client trust. Potential source sectors include: Facilities Management (FM): Managing reactive and planned maintenance, field teams, and SLA-driven contracts. Property Maintenance, Engineering, or Construction Services: Multi-trade or M&E repairs and refurbishment across housing, commercial, or student accommodation portfolios. Utilities or Infrastructure Services: Large-scale, regulated field operations with high compliance and customer-impact sensitivity. Outsourced Service Providers (with tangible delivery operations): Multi-contract businesses where service quality and responsiveness directly drive retention and growth. Third-Party Contract Logistics / Supply Chain Operations: Multi-site, time-critical delivery environments with full P&L and people accountability. Multi-Site Manufacturing, Production, or Automotive Services (with technical or trades workforces): Operational leadership across multiple plants or service centres, focused on performance, productivity, and quality. Aviation MRO or Complex Multi-Site Technical Services: Maintenance and repair environments requiring pace, precision, and compliance. Each of these environments demands what our client values most: pace, accountability, operational ownership, and high-trust leadership that drives people and performance. The Person Proven ability to lead large, front-line teams and manage multi-million-pound P&Ls. Hands-on, visible, and engaged - a leader who earns credibility on the ground. Skilled in troubleshooting and operational problem-solving; proactive in addressing performance and client issues. Strong communicator and relationship-builder with clients, partners, and internal teams. Experienced in mentoring and developing senior managers and operational leaders. Commercially disciplined - able to balance service quality with efficiency and cost control. Resilient, pragmatic, and unflustered under pressure. Straightforward, clear, and consistent in expectations and decision-making. You will lead from the front, inspire confidence through action, and bring a winning mindset to every challenge. Selection Process & Expectations This appointment is business-critical and will involve an intensive, multi-stage selection process. Candidates should expect to demonstrate tangible, evidence-based achievements at each stage. We are seeking proven winners - operational leaders who can clearly show how they have delivered measurable improvements in: Service and operational performance Business growth and margin improvement People development and succession planning Customer satisfaction and retention Supporting commercial teams to secure and retain contracts through outstanding delivery Applicants who can provide specific, quantifiable examples of where they have achieved these results will be prioritised. This is a role for a doer, not a talker - a leader who leads by example and produces results through visibility, accountability, and action. What's on Offer Base Salary: 200,000 - 220,000 Performance Bonus: Based on divisional profit, KPI delivery, and customer satisfaction Total Package Potential: 300,000 (including performance bonus, car allowance, healthcare, and executive benefits) Environment: Entrepreneurial, dynamic, and commercially driven - a culture that rewards delivery, pace, and ownership. Why This Role This is a defining opportunity for a hands-on, operationally minded leader to take charge of a major division within one of the UK's most dynamic and fast-growing property services businesses. For the right candidate, it offers autonomy, challenge, and the chance to build people, performance, and culture as the company continues its nationwide expansion. If you are a proven operational leader who delivers results through visibility, pace, and accountability - and can evidence those achievements at every stage - this is the role that will define your next decade.
Property Procurement Officer Location : Southwest England - Taunton & Yeovil Salary : £32,100-£35,845 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Our client, a leader in housing solutions, seeks a Property Procurement Officer for Southwest England. This role is ideal for a property focused professional eager to make an impact by securing homes for communities. Job Objective: As a Procurement Officer, you'll drive procurement success by managing a caseload, engaging stakeholders, and building strong partnerships. You'll source properties for long-term contracts, foster client relationships, and ensure smooth procurement operations while exceeding targets. Duties and Responsibilities: Oversee property supply through accommodation partners, ensuring compliance with contracts and standards. Build and maintain relationships with senior EHOs and regional stakeholders to meet legal requirements. Collaborate with the Regional Operations Manager and Head of Procurement to optimise bed space efficiency. Ensure adherence to values, policies, and ethical standards. Monitor and report on performance targets and KPIs. Foster continuous improvement and share best practices across the supply chain. Promote a positive health and safety culture. Manage property procurement administration and maintain accurate records. Ensure proper property handover and sign-off processes are followed. Ensure the company s portfolio is compliance with Local Authority and other regulatory requirements. Handle daily inquiries from landlords and agents. Process Local Authority notices according to procedures. Ensure internal audits and compliance standards are met. Required Skills: Proven knowledge and experience in sourcing/acquiring properties within the market. Ready to hit the ground running, confident in securing new opportunities. Able to engage effectively with stakeholders, landlords, and agents. Skilled in influencing decisions, closing deals, and securing favourable terms. Excellent planning abilities to manage multiple tasks and meet targets efficiently. Thrives on achieving goals and exceeding expectations. Works effectively both independently and as part of a team. Capable of prioritising tasks in a fast-paced environment. Persistent in overcoming challenges and securing deals. Full, valid UK driving licence. Benefits: 25 days annual leave plus bank holidays, Health Membership, Life cover, 6-month probation period, 4% employer and 4% employee pension contribution,laptop, phone, and other equipment as needed, Employee Assistance Programme and Referral scheme. The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Dec 05, 2025
Full time
Property Procurement Officer Location : Southwest England - Taunton & Yeovil Salary : £32,100-£35,845 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Our client, a leader in housing solutions, seeks a Property Procurement Officer for Southwest England. This role is ideal for a property focused professional eager to make an impact by securing homes for communities. Job Objective: As a Procurement Officer, you'll drive procurement success by managing a caseload, engaging stakeholders, and building strong partnerships. You'll source properties for long-term contracts, foster client relationships, and ensure smooth procurement operations while exceeding targets. Duties and Responsibilities: Oversee property supply through accommodation partners, ensuring compliance with contracts and standards. Build and maintain relationships with senior EHOs and regional stakeholders to meet legal requirements. Collaborate with the Regional Operations Manager and Head of Procurement to optimise bed space efficiency. Ensure adherence to values, policies, and ethical standards. Monitor and report on performance targets and KPIs. Foster continuous improvement and share best practices across the supply chain. Promote a positive health and safety culture. Manage property procurement administration and maintain accurate records. Ensure proper property handover and sign-off processes are followed. Ensure the company s portfolio is compliance with Local Authority and other regulatory requirements. Handle daily inquiries from landlords and agents. Process Local Authority notices according to procedures. Ensure internal audits and compliance standards are met. Required Skills: Proven knowledge and experience in sourcing/acquiring properties within the market. Ready to hit the ground running, confident in securing new opportunities. Able to engage effectively with stakeholders, landlords, and agents. Skilled in influencing decisions, closing deals, and securing favourable terms. Excellent planning abilities to manage multiple tasks and meet targets efficiently. Thrives on achieving goals and exceeding expectations. Works effectively both independently and as part of a team. Capable of prioritising tasks in a fast-paced environment. Persistent in overcoming challenges and securing deals. Full, valid UK driving licence. Benefits: 25 days annual leave plus bank holidays, Health Membership, Life cover, 6-month probation period, 4% employer and 4% employee pension contribution,laptop, phone, and other equipment as needed, Employee Assistance Programme and Referral scheme. The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
About The Role Join CCS & Help Shape the Future of Renewable Energy! Job Purpose To oversee all site managers, technical trades and sub-contractors on site on Retrofit and associated works incorporating, health & safety audits, mid installation audits, individual measure audits and project handover inspections in line with PAS2030 standards in keeping with CCS policy/installation standards & accreditations. Reporting directly to Clients and Project Managers Key Responsibilities & Duties To oversee all site managers, technical trades and sub-contractors on site To assist and input to planning of works with Project Manager and Scheduling teams with technical input ensuring measures are properly planned and in sequence. To quality check and confirm material lists are compliant and accurate prior to installation. To complete quality control checks on all installations and works on site To always uphold H&S standards. To communicate daily with trades and sub-contractors to ensure they follow all CCS Processes and operating protocols, update jobs and report. To Complete audits of staff and trades on site to support general compliance team targets and ensure continued high levels of competence within our delivery To manage and control defects in support of the admin team weekly. To work with the Project Manager and to coach, upskill and train site management staff and installation teams. Manage, improve, and develop customer service process, customer satisfaction results across ALL works within CCS. Report weekly on all activities, programmes, completions and issues to Operations Manager and clients with updated programmes each Friday Manage & enforce regular training and refresher of all staff that report to you to ensure continuous improvement of all operations in your department. Undertake 1 to 1 meetings with direct reporting staff with performance management on a weekly basis. To complete monthly audits on trade staff to ensure compliance with CCS processes and accreditation requirements. To support and aid recruitment of site resource requirements to meet delivery programmes and attend all interviews. Manage new sub-contractors and staff inductions on site fully and correctly to ensure operating protocol is abided to from day 1 and poor staff assessed early on and identified. Skills/Qualifications General competence in the given trade. NVQ 2 or equivalent (would be preferred). Experience of Fabric installation and built environment. Punctuality, professionalism, flexibility and working knowledge of Mobile PDA. Exceptional customer service skills Experience Required Minimum of 3 years' experience. Experience of working within the Social Housing sector on installation projects would be an advantage. Experience of working with residents and clients directly A clean UK driving license and DBS check will be required. Personal Attributes You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills. About Us About Us CCS was established in 2007 to deliver high-quality boiler installation services to social housing customers. Over the years, our diverse team has grown significantly, enabling us to expand our offerings and incorporate cutting-edge technologies. Today, we are at the forefront of renewable energy installations, setting industry standards and leading the way in innovative solutions for our clients What We Offer Pension Scheme: Auto-enrolment after probation. Flexible Annual Leave: Option to buy or sell leave after probation. Professional Development: Access to in-house and external training. Employee Assistance Programme: 24/7 support. Refer a Friend Bonus: Reward scheme for successful referrals. Parking: Available at office locations. Why Choose CCS? Skill Development: Access to training programmes, coaching, and mentoring. Career Growth: Clear pathways for personal and professional advancement. Long-Term Contracts: Enjoy stability and job security. We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
Dec 04, 2025
Full time
About The Role Join CCS & Help Shape the Future of Renewable Energy! Job Purpose To oversee all site managers, technical trades and sub-contractors on site on Retrofit and associated works incorporating, health & safety audits, mid installation audits, individual measure audits and project handover inspections in line with PAS2030 standards in keeping with CCS policy/installation standards & accreditations. Reporting directly to Clients and Project Managers Key Responsibilities & Duties To oversee all site managers, technical trades and sub-contractors on site To assist and input to planning of works with Project Manager and Scheduling teams with technical input ensuring measures are properly planned and in sequence. To quality check and confirm material lists are compliant and accurate prior to installation. To complete quality control checks on all installations and works on site To always uphold H&S standards. To communicate daily with trades and sub-contractors to ensure they follow all CCS Processes and operating protocols, update jobs and report. To Complete audits of staff and trades on site to support general compliance team targets and ensure continued high levels of competence within our delivery To manage and control defects in support of the admin team weekly. To work with the Project Manager and to coach, upskill and train site management staff and installation teams. Manage, improve, and develop customer service process, customer satisfaction results across ALL works within CCS. Report weekly on all activities, programmes, completions and issues to Operations Manager and clients with updated programmes each Friday Manage & enforce regular training and refresher of all staff that report to you to ensure continuous improvement of all operations in your department. Undertake 1 to 1 meetings with direct reporting staff with performance management on a weekly basis. To complete monthly audits on trade staff to ensure compliance with CCS processes and accreditation requirements. To support and aid recruitment of site resource requirements to meet delivery programmes and attend all interviews. Manage new sub-contractors and staff inductions on site fully and correctly to ensure operating protocol is abided to from day 1 and poor staff assessed early on and identified. Skills/Qualifications General competence in the given trade. NVQ 2 or equivalent (would be preferred). Experience of Fabric installation and built environment. Punctuality, professionalism, flexibility and working knowledge of Mobile PDA. Exceptional customer service skills Experience Required Minimum of 3 years' experience. Experience of working within the Social Housing sector on installation projects would be an advantage. Experience of working with residents and clients directly A clean UK driving license and DBS check will be required. Personal Attributes You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills. About Us About Us CCS was established in 2007 to deliver high-quality boiler installation services to social housing customers. Over the years, our diverse team has grown significantly, enabling us to expand our offerings and incorporate cutting-edge technologies. Today, we are at the forefront of renewable energy installations, setting industry standards and leading the way in innovative solutions for our clients What We Offer Pension Scheme: Auto-enrolment after probation. Flexible Annual Leave: Option to buy or sell leave after probation. Professional Development: Access to in-house and external training. Employee Assistance Programme: 24/7 support. Refer a Friend Bonus: Reward scheme for successful referrals. Parking: Available at office locations. Why Choose CCS? Skill Development: Access to training programmes, coaching, and mentoring. Career Growth: Clear pathways for personal and professional advancement. Long-Term Contracts: Enjoy stability and job security. We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
The Company: We are working with a growing Regional Building Contractor who have successfully delivered new build & refurbishment projects for a varied client base in the North West of England. They secure projects through key public sector Frameworks and via private clients often through negotiation. The Role: They have experienced controlled growth over the last 5 years and are now looking recruit a Senior Quantity Surveyor to work on a £15 Million new build apartment project based in Liverpool. You will have a very capable Assistant QS working under you who is capable of managing their own subcontract packages with direction. As a business they typically take on industrial, commercial, leisure, care and residential projects (apartments and housing) valued up to £20 million. The role is mainly site based. The role involves working closely with the operations and technical teams to help reach a successful commercial outcome on the project. General responsibilities will include the following; Undertake all commercial and contractual requirements on the designated projects in accordance with the company procedures and processes Ensuring sound financial performance including profitability, cash flow, and managing risks and opportunities Preparation of accurate and detailed monthly cost reports for review with the Commercial Manager Good working knowledge of and application of Main Contract and Sub-Contract Forms and Standard Method of Measurement Preparing and agreeing Monthly Valuations, including valuing variations and forecast final account Appointment of Subcontractors in accordance with Company Procedures, including procurement and account management including valuations Payment notices and agreement of final accounts To work closely with Contracts Management to ensure all required site records and correspondence are completed in accordance with the specific Contract requirements and Company Procedures Maintain a close working relationship with the client and design team to assist in the success of the project and Liaise with Contracts Management to review and monitor project costs whilst achieving high standards of quality and health and safety. You: We d like to recruit a Senior Quantity Surveyor who has a track record of commercial control of similar building projects. You will be based in or be able to commute to the North West of England daily. You ll have a good knowledge and understanding of Construction Contracts. Rewards: They will pay you a good salary and associated benefits package including car allowance and achievable bonus scheme. You will be working with a successful, growing, cash-rich contractor who can provide a variety of projects to work on and a challenging and supportive working environment. They have excellent relationships with their supply chain (who they pay on time and treat well) and clients.
Dec 04, 2025
Full time
The Company: We are working with a growing Regional Building Contractor who have successfully delivered new build & refurbishment projects for a varied client base in the North West of England. They secure projects through key public sector Frameworks and via private clients often through negotiation. The Role: They have experienced controlled growth over the last 5 years and are now looking recruit a Senior Quantity Surveyor to work on a £15 Million new build apartment project based in Liverpool. You will have a very capable Assistant QS working under you who is capable of managing their own subcontract packages with direction. As a business they typically take on industrial, commercial, leisure, care and residential projects (apartments and housing) valued up to £20 million. The role is mainly site based. The role involves working closely with the operations and technical teams to help reach a successful commercial outcome on the project. General responsibilities will include the following; Undertake all commercial and contractual requirements on the designated projects in accordance with the company procedures and processes Ensuring sound financial performance including profitability, cash flow, and managing risks and opportunities Preparation of accurate and detailed monthly cost reports for review with the Commercial Manager Good working knowledge of and application of Main Contract and Sub-Contract Forms and Standard Method of Measurement Preparing and agreeing Monthly Valuations, including valuing variations and forecast final account Appointment of Subcontractors in accordance with Company Procedures, including procurement and account management including valuations Payment notices and agreement of final accounts To work closely with Contracts Management to ensure all required site records and correspondence are completed in accordance with the specific Contract requirements and Company Procedures Maintain a close working relationship with the client and design team to assist in the success of the project and Liaise with Contracts Management to review and monitor project costs whilst achieving high standards of quality and health and safety. You: We d like to recruit a Senior Quantity Surveyor who has a track record of commercial control of similar building projects. You will be based in or be able to commute to the North West of England daily. You ll have a good knowledge and understanding of Construction Contracts. Rewards: They will pay you a good salary and associated benefits package including car allowance and achievable bonus scheme. You will be working with a successful, growing, cash-rich contractor who can provide a variety of projects to work on and a challenging and supportive working environment. They have excellent relationships with their supply chain (who they pay on time and treat well) and clients.
To manage the first line 1st line Risk Management activity of Commercial Property To ensure an effective and efficient Risk Management architecture, governance and operating framework which supports the business objectives whilst maintaining the required risk standards. To provide subject matter expert knowledge to support the development of systems, processes and procedures to deliver an efficient and effective risk operation. To manage a suite of policies, procedures and processes documentation to comply with all internal and external regulations. To be responsible for the effective operation of the Divisional Risk Committees and contributions to the Group and Board Risk Committees. Support Line 1 Commercial Property Risk and Commercial Property Business areas to embed Bank and Divisional Risk Management Framework. Integrate Group Risk Policies within Commercial Property operations to ensure compliant with internal and external requirements. Manage and maintain the Divisional suite of Asset Class Policies and Lending Guidelines in order to provide the business with the required policies, process and procedures to deliver to the banks objectives. In partnership with the business areas, develop and maintain Divisional Standard Operating Procedures (SOP's) for all risk activity within Commercial Property. Co-ordinate and provide expert opinion to all relevant change and systems project to support the successful delivery of project objectives. Other ad-hoc project work and activities as required. Central point of contact for 2nd Line and Internal Audit actions and liaise with the business areas to deliver outcomes and in line with due dates. Management of Line 1 responsibilities for Board and Group Risk Committees and actions that arise to be executed. Point of contact for central Risk functions across all Commercial Property in respect of Conduct Risk, Fraud Risk, Operational Risk and Compliance Risk. Providing support, education and training to Commercial Property staff on Risk Management Framework related issues. Management of panel valuers and relationship of panel manager. Ownership of annual review process with 3rd parties and internal reviews and processes The Person An excellent understanding of the commercial mortgage, residential and commercial real estate sector A good knowledge and understanding of legal conveyancing Experience of working to tight deadlines Experience of working in a team Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point) Knowledge of TCF Good knowledge of compliance procedures within the mortgage industry. Advanced at the reading of financial accounts, valuations, business appraisals and credit searches. Analytical and pragmatic approach to underwriting Adaptable & flexible Excellent verbal and written communication skills Ability to work on own and as part of a team. Excellent planning and organisational skills Enthusiastic "can do" attitude Able to work under pressure and to tight deadlines Accuracy & attention to detail Professional, well presented Establishes effective working relationships at all levels Customer-focused approach Proactive & Self Driven The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Dec 04, 2025
Full time
To manage the first line 1st line Risk Management activity of Commercial Property To ensure an effective and efficient Risk Management architecture, governance and operating framework which supports the business objectives whilst maintaining the required risk standards. To provide subject matter expert knowledge to support the development of systems, processes and procedures to deliver an efficient and effective risk operation. To manage a suite of policies, procedures and processes documentation to comply with all internal and external regulations. To be responsible for the effective operation of the Divisional Risk Committees and contributions to the Group and Board Risk Committees. Support Line 1 Commercial Property Risk and Commercial Property Business areas to embed Bank and Divisional Risk Management Framework. Integrate Group Risk Policies within Commercial Property operations to ensure compliant with internal and external requirements. Manage and maintain the Divisional suite of Asset Class Policies and Lending Guidelines in order to provide the business with the required policies, process and procedures to deliver to the banks objectives. In partnership with the business areas, develop and maintain Divisional Standard Operating Procedures (SOP's) for all risk activity within Commercial Property. Co-ordinate and provide expert opinion to all relevant change and systems project to support the successful delivery of project objectives. Other ad-hoc project work and activities as required. Central point of contact for 2nd Line and Internal Audit actions and liaise with the business areas to deliver outcomes and in line with due dates. Management of Line 1 responsibilities for Board and Group Risk Committees and actions that arise to be executed. Point of contact for central Risk functions across all Commercial Property in respect of Conduct Risk, Fraud Risk, Operational Risk and Compliance Risk. Providing support, education and training to Commercial Property staff on Risk Management Framework related issues. Management of panel valuers and relationship of panel manager. Ownership of annual review process with 3rd parties and internal reviews and processes The Person An excellent understanding of the commercial mortgage, residential and commercial real estate sector A good knowledge and understanding of legal conveyancing Experience of working to tight deadlines Experience of working in a team Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point) Knowledge of TCF Good knowledge of compliance procedures within the mortgage industry. Advanced at the reading of financial accounts, valuations, business appraisals and credit searches. Analytical and pragmatic approach to underwriting Adaptable & flexible Excellent verbal and written communication skills Ability to work on own and as part of a team. Excellent planning and organisational skills Enthusiastic "can do" attitude Able to work under pressure and to tight deadlines Accuracy & attention to detail Professional, well presented Establishes effective working relationships at all levels Customer-focused approach Proactive & Self Driven The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Void Operations Manager Stratford based Full-time, Permanent position 50k - 60k plus package We are working with a leading social housing contractor to recruit a skilled and experienced Voids Manager to join their team in Stratford. Working in partnership with a Social Housing client, you will be responsible for the full running of the void works on the contract, including program planning/scheduling works, KPI monitoring/performance improvement, SOR works, management of health and safety on site and managing a direct workforce of Contracts Supervisors and Multi Trade Operatives. You will also be responsible for managing Supply Chain delivered works. Along with the management of the works, you will also be responsible for pre and post inspection of larger works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 60,000 + Benefits. If you are interested, please apply online now.
Dec 03, 2025
Full time
Void Operations Manager Stratford based Full-time, Permanent position 50k - 60k plus package We are working with a leading social housing contractor to recruit a skilled and experienced Voids Manager to join their team in Stratford. Working in partnership with a Social Housing client, you will be responsible for the full running of the void works on the contract, including program planning/scheduling works, KPI monitoring/performance improvement, SOR works, management of health and safety on site and managing a direct workforce of Contracts Supervisors and Multi Trade Operatives. You will also be responsible for managing Supply Chain delivered works. Along with the management of the works, you will also be responsible for pre and post inspection of larger works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 60,000 + Benefits. If you are interested, please apply online now.
Repair Operations Manager London - Westminster Full-time, Permanent position 70,000 - 75,000 We are working with a leading social housing contractor to recruit a skilled and experienced Voids Manager to join their team in London. Working in partnership with a Social Housing client, you will be responsible for the full running of the void works on the contract, including program planning/scheduling works, KPI monitoring/performance improvement, SOR works, management of health and safety on site and managing a direct workforce of Contracts Supervisors and Multi Trade Operatives. You will also be responsible for managing Supply Chain delivered works. Along with the management of the works, you will also be responsible for pre and post inspection of larger works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling
Dec 03, 2025
Full time
Repair Operations Manager London - Westminster Full-time, Permanent position 70,000 - 75,000 We are working with a leading social housing contractor to recruit a skilled and experienced Voids Manager to join their team in London. Working in partnership with a Social Housing client, you will be responsible for the full running of the void works on the contract, including program planning/scheduling works, KPI monitoring/performance improvement, SOR works, management of health and safety on site and managing a direct workforce of Contracts Supervisors and Multi Trade Operatives. You will also be responsible for managing Supply Chain delivered works. Along with the management of the works, you will also be responsible for pre and post inspection of larger works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling
Title: Painting - Operations Manager Location: South West - flexibl location Salary: £65,000 - £75,000 + £8,000 car allowance + 20% bonus Sector: Painting & Property Services Start Date: ASAP The Company - Painting Operations Manager Our client is a long-established and highly respected multi-regional main contractor operating in the property services sector. With a strong UK presence and a reputation for excellence, they deliver large scale painting contracts and retrofit decarbonisation and planned maintenance framework projects primarily for social housing providers. They offer a secure pipeline of work, excellent career development opportunities, and are widely recognised as one of the best employers in the industry. The Role: Painting Operations Manager An excellent opportunity for somoene with extensive experience in overseeing large scale commercial painting contracts to oversee the Painting division of a successful Property Services company. You will report to the Regional Director and oversee a number of live contracts through Contracts Manager and Project teams, The role will benefit form an establsihed commercial team and an excellent order book as part oflong term framework agreements. Key responsibilities of the Regional Commercial Manager include: Ensure all Site teams have the relevant experience and ability to manage their allocated projects. Oversee contracts to complete work to quality, time and cost constraints Ensure Health and Safety policies, procedures, safe working practices and risk assessments are effectively communicated to all site staff and contractors. Conduct specific and generic risk assessments on all operations where applicable Positively endorse the H&S culture and values. Co-operate openly with any accident/incident investigations and report any accidents/incidents within 24 hours. Respond in a timely manner to any branch or site non-compliance. Understand and implement safe systems of work Mobilise allocated projects Understand and manage programme of works Ensure we meet and exceed customer expectations in terms of service, reliability, quality and responsiveness. Manage workforce productivity ensuring targets are set and issued before work starts Ensure quality procedures are followed and all aspects of the work exceed customer expectations. Communicate with site teams and workforce so they know what is expected of them Understand how to influence and act upon poor performance Communicate within Branch regarding costs and progress, explaining any variances The Person Painting Operations Manager To be successful, you will have: Strong experience within large scale painting contracts as Contracts Manager or above Experience managing teams (office and site based) Familiarity with NHF contracts and Schedule of Rates The ability to produce board-level reporting and lead commercial strategy A proactive, innovative mindset with excellent leadership and stakeholder skills The Reward for the Regional Commercial Manager Base salary up to £75k £8000 car allowance Bonus scheme up to 20% Flexible working (1 day WFH per week) 25 days annual leave + bank holidays Company benefits package
Dec 03, 2025
Full time
Title: Painting - Operations Manager Location: South West - flexibl location Salary: £65,000 - £75,000 + £8,000 car allowance + 20% bonus Sector: Painting & Property Services Start Date: ASAP The Company - Painting Operations Manager Our client is a long-established and highly respected multi-regional main contractor operating in the property services sector. With a strong UK presence and a reputation for excellence, they deliver large scale painting contracts and retrofit decarbonisation and planned maintenance framework projects primarily for social housing providers. They offer a secure pipeline of work, excellent career development opportunities, and are widely recognised as one of the best employers in the industry. The Role: Painting Operations Manager An excellent opportunity for somoene with extensive experience in overseeing large scale commercial painting contracts to oversee the Painting division of a successful Property Services company. You will report to the Regional Director and oversee a number of live contracts through Contracts Manager and Project teams, The role will benefit form an establsihed commercial team and an excellent order book as part oflong term framework agreements. Key responsibilities of the Regional Commercial Manager include: Ensure all Site teams have the relevant experience and ability to manage their allocated projects. Oversee contracts to complete work to quality, time and cost constraints Ensure Health and Safety policies, procedures, safe working practices and risk assessments are effectively communicated to all site staff and contractors. Conduct specific and generic risk assessments on all operations where applicable Positively endorse the H&S culture and values. Co-operate openly with any accident/incident investigations and report any accidents/incidents within 24 hours. Respond in a timely manner to any branch or site non-compliance. Understand and implement safe systems of work Mobilise allocated projects Understand and manage programme of works Ensure we meet and exceed customer expectations in terms of service, reliability, quality and responsiveness. Manage workforce productivity ensuring targets are set and issued before work starts Ensure quality procedures are followed and all aspects of the work exceed customer expectations. Communicate with site teams and workforce so they know what is expected of them Understand how to influence and act upon poor performance Communicate within Branch regarding costs and progress, explaining any variances The Person Painting Operations Manager To be successful, you will have: Strong experience within large scale painting contracts as Contracts Manager or above Experience managing teams (office and site based) Familiarity with NHF contracts and Schedule of Rates The ability to produce board-level reporting and lead commercial strategy A proactive, innovative mindset with excellent leadership and stakeholder skills The Reward for the Regional Commercial Manager Base salary up to £75k £8000 car allowance Bonus scheme up to 20% Flexible working (1 day WFH per week) 25 days annual leave + bank holidays Company benefits package
Tower Staff Construction LTD
Newbiggin-by-the-sea, Northumberland
Our client is seeking to recruit an experienced Assistant Site Manager (New Build Housing) support the Site Manager in the progression, quality and innovation of our clients' new build housing developments. This requires the coordination of all information to allow the development to run through from initial conception to full completion, endeavouring to ensure that all properties are completed within the site programme and budget whilst adhering to safe construction processes of the NHBC and building regulations at all times. Core Responsibilities: Assisting the Site Manager in all areas of work and deputising for the Site Manager when they are absent from site. Although there are no direct reports, the Assistant Site Manager will be responsible for managing staff such as Telehandler Operators, Labourers and Apprentices. Understanding the Health & Safety requirements and policies relating to the safety of all colleagues, customers, external partners and operations under your control and ensure that they are fully and correctly implemented in accordance with the appropriate risk assessments and / or method statements. Support in the management of the onsite construction and customer care responsibilities, ensuring that the effective compliance, control and deployment of the construction and onsite customer care activities as per the company policies and processes. Assist in managing the working partnerships with Housing Associations, third party providers and subcontractors to ensure that all contractual terms are met. Assist in the management of the site to maintain and deliver it's build programme, in accordance with budgets and forecasts. Assist in the management and supervision of all onsite labour and sub-contract activities, ensure the compliance with all Helath & Safety standards. Monitor and assist in the management of site waste in accordance with the Group policies and processes and ensure compliance with sub-contractors. At all times, comply with reponsibilities under the company's health & safety and environmental and corporate responsibilities policies and all other policies, procedures and instructions. Assist in promoting community engagement on the development. Any other duties as reasonably requested. Maintain all company administration procedures as required. The ideal candidate will have previous experience working on high volume, new build housing devlopments with an extensive knowledge and experience of managing labour only groundworkers / subcontractors as well as possessing: Full UK Driving Licence. Excellent knowledge of construction build programmes. Strong commercial awareness. Comprehensive knowledge of construction processes. Experience of successfully delivering customer service requirements. Awareness of codes of practice e.g. NHBC, building regs etx. Qualifications and Training Relevant qualification or good experience in Construction Management CSCS card as a minimum. SMSTS Card Holder. First Aid at Work. Scaffolding CISRS. Benefits: Generous Holiday Entitlement of 26 days per annum + Bank Holidays. Choice of company car / car allowance. Discretionary bonus scheme. Holiday Buy Back Scheme. Company Pension Scheme. Private Medical Insurance Scheme. Life Assurance Scheme. Share Plan Purchase. High Street / Store Discounts. If you would like to apply for this position, please call Tower Staff Construction on (phone number removed) (office hours 9:00 to 5:00) (phone number removed) out of office hours, or email us a copy of your CV. Tower Staff Construction LTD welcomes job applications from all suitably qualified candidates. We regret, however, that we are unable to offer employment to anyone without documented proof of their right to live and work in the UK.
Dec 03, 2025
Full time
Our client is seeking to recruit an experienced Assistant Site Manager (New Build Housing) support the Site Manager in the progression, quality and innovation of our clients' new build housing developments. This requires the coordination of all information to allow the development to run through from initial conception to full completion, endeavouring to ensure that all properties are completed within the site programme and budget whilst adhering to safe construction processes of the NHBC and building regulations at all times. Core Responsibilities: Assisting the Site Manager in all areas of work and deputising for the Site Manager when they are absent from site. Although there are no direct reports, the Assistant Site Manager will be responsible for managing staff such as Telehandler Operators, Labourers and Apprentices. Understanding the Health & Safety requirements and policies relating to the safety of all colleagues, customers, external partners and operations under your control and ensure that they are fully and correctly implemented in accordance with the appropriate risk assessments and / or method statements. Support in the management of the onsite construction and customer care responsibilities, ensuring that the effective compliance, control and deployment of the construction and onsite customer care activities as per the company policies and processes. Assist in managing the working partnerships with Housing Associations, third party providers and subcontractors to ensure that all contractual terms are met. Assist in the management of the site to maintain and deliver it's build programme, in accordance with budgets and forecasts. Assist in the management and supervision of all onsite labour and sub-contract activities, ensure the compliance with all Helath & Safety standards. Monitor and assist in the management of site waste in accordance with the Group policies and processes and ensure compliance with sub-contractors. At all times, comply with reponsibilities under the company's health & safety and environmental and corporate responsibilities policies and all other policies, procedures and instructions. Assist in promoting community engagement on the development. Any other duties as reasonably requested. Maintain all company administration procedures as required. The ideal candidate will have previous experience working on high volume, new build housing devlopments with an extensive knowledge and experience of managing labour only groundworkers / subcontractors as well as possessing: Full UK Driving Licence. Excellent knowledge of construction build programmes. Strong commercial awareness. Comprehensive knowledge of construction processes. Experience of successfully delivering customer service requirements. Awareness of codes of practice e.g. NHBC, building regs etx. Qualifications and Training Relevant qualification or good experience in Construction Management CSCS card as a minimum. SMSTS Card Holder. First Aid at Work. Scaffolding CISRS. Benefits: Generous Holiday Entitlement of 26 days per annum + Bank Holidays. Choice of company car / car allowance. Discretionary bonus scheme. Holiday Buy Back Scheme. Company Pension Scheme. Private Medical Insurance Scheme. Life Assurance Scheme. Share Plan Purchase. High Street / Store Discounts. If you would like to apply for this position, please call Tower Staff Construction on (phone number removed) (office hours 9:00 to 5:00) (phone number removed) out of office hours, or email us a copy of your CV. Tower Staff Construction LTD welcomes job applications from all suitably qualified candidates. We regret, however, that we are unable to offer employment to anyone without documented proof of their right to live and work in the UK.
Tower Staff Construction LTD
Coxhoe, County Durham
Our client is seeking to recruit an experienced Assistant Site Manager (New Build Housing) support the Site Manager in the progression, quality and innovation of our clients' new build housing developments. This requires the coordination of all information to allow the development to run through from initial conception to full completion, endeavouring to ensure that all properties are completed within the site programme and budget whilst adhering to safe construction processes of the NHBC and building regulations at all times. Core Responsibilities: Assisting the Site Manager in all areas of work and deputising for the Site Manager when they are absent from site. Although there are no direct reports, the Assistant Site Manager will be responsible for managing staff such as Telehandler Operators, Labourers and Apprentices. Understanding the Health & Safety requirements and policies relating to the safety of all colleagues, customers, external partners and operations under your control and ensure that they are fully and correctly implemented in accordance with the appropriate risk assessments and / or method statements. Support in the management of the onsite construction and customer care responsibilities, ensuring that the effective compliance, control and deployment of the construction and onsite customer care activities as per the company policies and processes. Assist in managing the working partnerships with Housing Associations, third party providers and subcontractors to ensure that all contractual terms are met. Assist in the management of the site to maintain and deliver it's build programme, in accordance with budgets and forecasts. Assist in the management and supervision of all onsite labour and sub-contract activities, ensure the compliance with all Helath & Safety standards. Monitor and assist in the management of site waste in accordance with the Group policies and processes and ensure compliance with sub-contractors. At all times, comply with reponsibilities under the company's health & safety and environmental and corporate responsibilities policies and all other policies, procedures and instructions. Assist in promoting community engagement on the development. Any other duties as reasonably requested. Maintain all company administration procedures as required. The ideal candidate will have previous experience working on high volume, new build housing devlopments with an extensive knowledge and experience of managing labour only groundworkers / subcontractors as well as possessing: Full UK Driving Licence. Excellent knowledge of construction build programmes. Strong commercial awareness. Comprehensive knowledge of construction processes. Experience of successfully delivering customer service requirements. Awareness of codes of practice e.g. NHBC, building regs etx. Qualifications and Training Relevant qualification or good experience in Construction Management CSCS card as a minimum. SMSTS Card Holder. First Aid at Work. Scaffolding CISRS. Benefits: Generous Holiday Entitlement of 26 days per annum + Bank Holidays. Choice of company car / car allowance. Discretionary bonus scheme. Holiday Buy Back Scheme. Company Pension Scheme. Private Medical Insurance Scheme. Life Assurance Scheme. Share Plan Purchase. High Street / Store Discounts. If you would like to apply for this position, please call Tower Staff Construction on (phone number removed) (office hours 9:00 to 5:00) (phone number removed) out of office hours, or email us a copy of your CV. Tower Staff Construction LTD welcomes job applications from all suitably qualified candidates. We regret, however, that we are unable to offer employment to anyone without documented proof of their right to live and work in the UK.
Dec 03, 2025
Full time
Our client is seeking to recruit an experienced Assistant Site Manager (New Build Housing) support the Site Manager in the progression, quality and innovation of our clients' new build housing developments. This requires the coordination of all information to allow the development to run through from initial conception to full completion, endeavouring to ensure that all properties are completed within the site programme and budget whilst adhering to safe construction processes of the NHBC and building regulations at all times. Core Responsibilities: Assisting the Site Manager in all areas of work and deputising for the Site Manager when they are absent from site. Although there are no direct reports, the Assistant Site Manager will be responsible for managing staff such as Telehandler Operators, Labourers and Apprentices. Understanding the Health & Safety requirements and policies relating to the safety of all colleagues, customers, external partners and operations under your control and ensure that they are fully and correctly implemented in accordance with the appropriate risk assessments and / or method statements. Support in the management of the onsite construction and customer care responsibilities, ensuring that the effective compliance, control and deployment of the construction and onsite customer care activities as per the company policies and processes. Assist in managing the working partnerships with Housing Associations, third party providers and subcontractors to ensure that all contractual terms are met. Assist in the management of the site to maintain and deliver it's build programme, in accordance with budgets and forecasts. Assist in the management and supervision of all onsite labour and sub-contract activities, ensure the compliance with all Helath & Safety standards. Monitor and assist in the management of site waste in accordance with the Group policies and processes and ensure compliance with sub-contractors. At all times, comply with reponsibilities under the company's health & safety and environmental and corporate responsibilities policies and all other policies, procedures and instructions. Assist in promoting community engagement on the development. Any other duties as reasonably requested. Maintain all company administration procedures as required. The ideal candidate will have previous experience working on high volume, new build housing devlopments with an extensive knowledge and experience of managing labour only groundworkers / subcontractors as well as possessing: Full UK Driving Licence. Excellent knowledge of construction build programmes. Strong commercial awareness. Comprehensive knowledge of construction processes. Experience of successfully delivering customer service requirements. Awareness of codes of practice e.g. NHBC, building regs etx. Qualifications and Training Relevant qualification or good experience in Construction Management CSCS card as a minimum. SMSTS Card Holder. First Aid at Work. Scaffolding CISRS. Benefits: Generous Holiday Entitlement of 26 days per annum + Bank Holidays. Choice of company car / car allowance. Discretionary bonus scheme. Holiday Buy Back Scheme. Company Pension Scheme. Private Medical Insurance Scheme. Life Assurance Scheme. Share Plan Purchase. High Street / Store Discounts. If you would like to apply for this position, please call Tower Staff Construction on (phone number removed) (office hours 9:00 to 5:00) (phone number removed) out of office hours, or email us a copy of your CV. Tower Staff Construction LTD welcomes job applications from all suitably qualified candidates. We regret, however, that we are unable to offer employment to anyone without documented proof of their right to live and work in the UK.
Tower Staff Construction LTD
Durham, County Durham
Our client is seeking to recruit an experienced Assistant Site Manager (New Build Housing) support the Site Manager in the progression, quality and innovation of our clients' new build housing developments. This requires the coordination of all information to allow the development to run through from initial conception to full completion, endeavouring to ensure that all properties are completed within the site programme and budget whilst adhering to safe construction processes of the NHBC and building regulations at all times. Core Responsibilities: Assisting the Site Manager in all areas of work and deputising for the Site Manager when they are absent from site. Although there are no direct reports, the Assistant Site Manager will be responsible for managing staff such as Telehandler Operators, Labourers and Apprentices. Understanding the Health & Safety requirements and policies relating to the safety of all colleagues, customers, external partners and operations under your control and ensure that they are fully and correctly implemented in accordance with the appropriate risk assessments and / or method statements. Support in the management of the onsite construction and customer care responsibilities, ensuring that the effective compliance, control and deployment of the construction and onsite customer care activities as per the company policies and processes. Assist in managing the working partnerships with Housing Associations, third party providers and subcontractors to ensure that all contractual terms are met. Assist in the management of the site to maintain and deliver it's build programme, in accordance with budgets and forecasts. Assist in the management and supervision of all onsite labour and sub-contract activities, ensure the compliance with all Helath & Safety standards. Monitor and assist in the management of site waste in accordance with the Group policies and processes and ensure compliance with sub-contractors. At all times, comply with reponsibilities under the company's health & safety and environmental and corporate responsibilities policies and all other policies, procedures and instructions. Assist in promoting community engagement on the development. Any other duties as reasonably requested. Maintain all company administration procedures as required. The ideal candidate will have previous experience working on high volume, new build housing devlopments with an extensive knowledge and experience of managing labour only groundworkers / subcontractors as well as possessing: Full UK Driving Licence. Excellent knowledge of construction build programmes. Strong commercial awareness. Comprehensive knowledge of construction processes. Experience of successfully delivering customer service requirements. Awareness of codes of practice e.g. NHBC, building regs etx. Qualifications and Training Relevant qualification or good experience in Construction Management CSCS card as a minimum. SMSTS Card Holder. First Aid at Work. Scaffolding CISRS. Benefits: Generous Holiday Entitlement of 26 days per annum + Bank Holidays. Choice of company car / car allowance. Discretionary bonus scheme. Holiday Buy Back Scheme. Company Pension Scheme. Private Medical Insurance Scheme. Life Assurance Scheme. Share Plan Purchase. High Street / Store Discounts. If you would like to apply for this position, please call Tower Staff Construction on (phone number removed) (office hours 9:00 to 5:00) (phone number removed) out of office hours, or email us a copy of your CV. Tower Staff Construction LTD welcomes job applications from all suitably qualified candidates. We regret, however, that we are unable to offer employment to anyone without documented proof of their right to live and work in the UK.
Dec 03, 2025
Full time
Our client is seeking to recruit an experienced Assistant Site Manager (New Build Housing) support the Site Manager in the progression, quality and innovation of our clients' new build housing developments. This requires the coordination of all information to allow the development to run through from initial conception to full completion, endeavouring to ensure that all properties are completed within the site programme and budget whilst adhering to safe construction processes of the NHBC and building regulations at all times. Core Responsibilities: Assisting the Site Manager in all areas of work and deputising for the Site Manager when they are absent from site. Although there are no direct reports, the Assistant Site Manager will be responsible for managing staff such as Telehandler Operators, Labourers and Apprentices. Understanding the Health & Safety requirements and policies relating to the safety of all colleagues, customers, external partners and operations under your control and ensure that they are fully and correctly implemented in accordance with the appropriate risk assessments and / or method statements. Support in the management of the onsite construction and customer care responsibilities, ensuring that the effective compliance, control and deployment of the construction and onsite customer care activities as per the company policies and processes. Assist in managing the working partnerships with Housing Associations, third party providers and subcontractors to ensure that all contractual terms are met. Assist in the management of the site to maintain and deliver it's build programme, in accordance with budgets and forecasts. Assist in the management and supervision of all onsite labour and sub-contract activities, ensure the compliance with all Helath & Safety standards. Monitor and assist in the management of site waste in accordance with the Group policies and processes and ensure compliance with sub-contractors. At all times, comply with reponsibilities under the company's health & safety and environmental and corporate responsibilities policies and all other policies, procedures and instructions. Assist in promoting community engagement on the development. Any other duties as reasonably requested. Maintain all company administration procedures as required. The ideal candidate will have previous experience working on high volume, new build housing devlopments with an extensive knowledge and experience of managing labour only groundworkers / subcontractors as well as possessing: Full UK Driving Licence. Excellent knowledge of construction build programmes. Strong commercial awareness. Comprehensive knowledge of construction processes. Experience of successfully delivering customer service requirements. Awareness of codes of practice e.g. NHBC, building regs etx. Qualifications and Training Relevant qualification or good experience in Construction Management CSCS card as a minimum. SMSTS Card Holder. First Aid at Work. Scaffolding CISRS. Benefits: Generous Holiday Entitlement of 26 days per annum + Bank Holidays. Choice of company car / car allowance. Discretionary bonus scheme. Holiday Buy Back Scheme. Company Pension Scheme. Private Medical Insurance Scheme. Life Assurance Scheme. Share Plan Purchase. High Street / Store Discounts. If you would like to apply for this position, please call Tower Staff Construction on (phone number removed) (office hours 9:00 to 5:00) (phone number removed) out of office hours, or email us a copy of your CV. Tower Staff Construction LTD welcomes job applications from all suitably qualified candidates. We regret, however, that we are unable to offer employment to anyone without documented proof of their right to live and work in the UK.
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Dec 02, 2025
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Dec 02, 2025
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
