The role of Rehire Controller works alongside the Rehire Team Leader to coordinate external fleet within our depots. Put simply, as a business if we don t have the necessary machines that our customers require, you will help our depots source machines from other suppliers, negotiate costs and arrange for them to be delivered and collected.
Using your excellent customer service and negotiation skills your job will involve liaising with our suppliers and our internal customers within our depots to ensure that the hire process runs smoothly and efficiently
Job Scope and dimensions
Reports to the Rehire Team Leader
Line management of N/A
Coordinate external rehire ensuring minimal cost and all administration is up to date.
Liaise with suppliers and depots to ensure the hire process runs smoothly.
Use the in-house system to take orders ensuring that availability is checked first.
Using your product knowledge, you will provide the customer with the best option for hire.
Deal with customer enquiries in a professional and polite manner.
Ensure the accuracy of orders entered onto the internal system to minimise disputes.
Build strong and helpful relationships with colleagues in other depots/departments.
Co-ordinate with the local depot operations teams to fulfil customer requirements.
Ensure compliance to all internal processes.
To run daily reports to ensure data accuracy across our fleet record.
To own and escalate strict timescales around our repair, inspection, and collection timescales across our specialist kit.
Qualification and Experience Requirements
Previous experience in a telephone-based customer service role is essential.
Demonstrable negotiation and influencing skills.
Strong organisational skills with the ability to multitask and prioritise deadlines.
Good knowledge of MS Office including Word and Excel.