Technical Officer / Customer Service Representative

  • Baufritz UK
  • Cambridge, UK
  • Dec 17, 2021
Full time Other

Job Description

Baufritz has been leading the eco-friendly housing market in Europe through its provision of carbon positive homes for several decades. Using timber construction with a purely ecological, healthy living focus, we build homes that combine an unrivalled level of comfort and luxury with an abundance of natural materials and a healthy room climate.

We are looking for a new technical officer / customer service representative for our office in Girton, Cambridge from 2nd February 2022 to support our busy team.

Your tasks

  • Support project management and logistical management at all project stages
  • Assist contracts management with:
    • Price negotiations with subcontractors
    • Adjusting and implementing tender documents
    • Networking to find new partner companies and material suppliers
  • Administrate technical data using internal software systems
  • Coordinate deliveries, resources, materials etc. with Baufritz GmbH, Germany
  • Deal with customer service enquiries in professional and polite manner (communication with clients, ordering and sending samples to clients, preparing health and safety file, service enquiries, maintenance agreement etc.)
  • Correspond with suppliers, partner companies and the UK authorities
  • Process site orders (crane, scaffold, skip, transport tool box, welfare unit, toilet, dehumidifies, final cleaning)
  • Manage import/export process and documentation
  • Assist in management of technical storage
  • Support improvement of internal technical processes
  • Manage travel arrangements for the UK and German employees (booking flights, hotels, taxi, planning routes, etc.)


What we offer

  • Full-time contract with a fixed competitive salary
  • Working on exciting building projects with latest technology at a family friendly and award-winning company
  • Working with natural and sustainable products
  • Specific training on the Baufritz building system in UK
  • Flat hierarchy and company events

Essential skills and experience required

  • At least three years of prior experience of working in a customer support role in a construction company
  • Passion for excellent customer service, great communication (verbal and written) and excellent people skills
  • Currently live in the UK or ready to relocate from the EU
  • A positive, can-do attitude
  • Excellent English and good German language (B2 level) and communication skills (written + oral)
  • Valid UK or EU driving licence

If you have any questions about the position, please get in touch with


Baufritz (UK) Ltd.

The Workplace

Oakington Rd Girton

Cambridge CB3 0QH

Oliver Rehm

+44 (0) 1223 235632