Permanent 36.25 Hours Full time There are multiple positions available for this role RBH currently have a number of opportunities for Senior Neighbourhood Housing Officers to join our Neighbourhood Team to provide a high quality customer focused service to our neighbourhoods. What you will be doing: Work closely with other teams and partners to ensure the professional delivery of customer focussed RBH services and tenancy management. Accountability for the end-to-end lettings process to ensure that our homes are let in accordance with the Lettings Policy, empty homes loss is minimised, rent income is maximised and performance against KPIs is achieved. Lead on Neighbourhood patches to work with tenants and communities to develop partnership working to identify improvements to support our neighbourhoods to be attractive, safe and well maintained. Please refer to the attached Role Profile for more information on key areas of work within this role. The post holder is required to travel within the Rochdale Borough so will need to have a car available for business use. A car mileage allowance is payable. The Workflow is generally 10% office based, with 90% field based and occasional project work. Who are we looking for? Experience of delivering high quality housing management and/or lettings services to develop sustainable tenancies which build stronger neighbourhoods and communities. Ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies. Excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accuratestandard. Ability to identify risks and opportunities and be able to react to these quickly and appropriately. Ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements. Experience of effective partnership working to deliver positive outcomes for the benefit of the community Charted institute of housing level 3 Demonstratable experience of dealing with neighbourhood processes Being able to act as a point of contact for new starters and existing officers where necessary to aid development What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including: - SMART working arrangements Holiday entitlement 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years service. Part time employees will receive a pro rata entitlement. Ability to purchase up to an additional 5 days leave per year. A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8% Healthcare automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few. You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues. Plus, many more Please refer to the attached Job Description upon completing your application Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application
Apr 18, 2024
Full time
Permanent 36.25 Hours Full time There are multiple positions available for this role RBH currently have a number of opportunities for Senior Neighbourhood Housing Officers to join our Neighbourhood Team to provide a high quality customer focused service to our neighbourhoods. What you will be doing: Work closely with other teams and partners to ensure the professional delivery of customer focussed RBH services and tenancy management. Accountability for the end-to-end lettings process to ensure that our homes are let in accordance with the Lettings Policy, empty homes loss is minimised, rent income is maximised and performance against KPIs is achieved. Lead on Neighbourhood patches to work with tenants and communities to develop partnership working to identify improvements to support our neighbourhoods to be attractive, safe and well maintained. Please refer to the attached Role Profile for more information on key areas of work within this role. The post holder is required to travel within the Rochdale Borough so will need to have a car available for business use. A car mileage allowance is payable. The Workflow is generally 10% office based, with 90% field based and occasional project work. Who are we looking for? Experience of delivering high quality housing management and/or lettings services to develop sustainable tenancies which build stronger neighbourhoods and communities. Ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies. Excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accuratestandard. Ability to identify risks and opportunities and be able to react to these quickly and appropriately. Ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements. Experience of effective partnership working to deliver positive outcomes for the benefit of the community Charted institute of housing level 3 Demonstratable experience of dealing with neighbourhood processes Being able to act as a point of contact for new starters and existing officers where necessary to aid development What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including: - SMART working arrangements Holiday entitlement 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years service. Part time employees will receive a pro rata entitlement. Ability to purchase up to an additional 5 days leave per year. A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8% Healthcare automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few. You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues. Plus, many more Please refer to the attached Job Description upon completing your application Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
Apr 18, 2024
Full time
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
Are you an experienced Neighbourhood Officer looking for your next role? My client is currently looking for an enthusiastic Neighbourhood Officer to join their team to successfully manage their designated patch. The Officer will be good under pressure and managing own caseload. The manager is keen to support Officers as they understand the pressures of the role. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. The Officer must have experience working closely with Anti-social behaviour cases and writing up on all cases. An exciting opportunity to join an expanding team! What are they looking for? Experience managing a busy patch of properties regarding tenancy management and estate related issues. Recent experience working within a Local Authority or Housing Association Experience managing high and Low level Anti-Social Behaviour cases What we want from you Tenancy and estate management, investigating nuisance and anti-social behaviour Responsible for developing estate action plans with external groups and also attend evening meetings when required. The role will include covering reception duty on a rota basis as and when required. Main contact for estate maintenance, offering advice, writing up reports on all issues. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Apr 18, 2024
Full time
Are you an experienced Neighbourhood Officer looking for your next role? My client is currently looking for an enthusiastic Neighbourhood Officer to join their team to successfully manage their designated patch. The Officer will be good under pressure and managing own caseload. The manager is keen to support Officers as they understand the pressures of the role. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. The Officer must have experience working closely with Anti-social behaviour cases and writing up on all cases. An exciting opportunity to join an expanding team! What are they looking for? Experience managing a busy patch of properties regarding tenancy management and estate related issues. Recent experience working within a Local Authority or Housing Association Experience managing high and Low level Anti-Social Behaviour cases What we want from you Tenancy and estate management, investigating nuisance and anti-social behaviour Responsible for developing estate action plans with external groups and also attend evening meetings when required. The role will include covering reception duty on a rota basis as and when required. Main contact for estate maintenance, offering advice, writing up reports on all issues. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Housing Officer Chesterfield, Derbyshire Full time, 37.5 Hours per week Permanent Position 28,749.02 - 32,710.23 per annum Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Derbyshire based clients on a permanent basis Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 18, 2024
Full time
Housing Officer Chesterfield, Derbyshire Full time, 37.5 Hours per week Permanent Position 28,749.02 - 32,710.23 per annum Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Derbyshire based clients on a permanent basis Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Salary: 35,277 - 41,069 per annum pro rata Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: 4 months Fixed Term Contract / Secondment We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone. You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 2nd May 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Apr 18, 2024
Contract
Salary: 35,277 - 41,069 per annum pro rata Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: 4 months Fixed Term Contract / Secondment We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone. You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 2nd May 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Housing Team Leader to join them on a Permanent basis, based in Kent. Please note, this position offers Hybrid Working. Key Responsibilities Lead, and develop Neighbourhood Housing Officers, work closely with Neighbourhood Housing Managers to provide a consistent, positive, solution focused approach to providing excellent services, on your own patch and within the team. Work with and support the wider Neighbourhood Housing Team and Neighbourhood Managers to comply with new Housing Consumer Standards Support and provide cover for Neighbourhood Housing Managers in overseeing day to day operations and responding to enquiries. Ability to make decisions in accordance with policy, procedure and legislation. Use values to tailor response where appropriate and right to do so. To develop and sustain positive working relationships with internal and external customers and partners. To take a proactive approach to estate management and tenancy sustainment and property management to include enforcement action where necessary.
Apr 18, 2024
Full time
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Housing Team Leader to join them on a Permanent basis, based in Kent. Please note, this position offers Hybrid Working. Key Responsibilities Lead, and develop Neighbourhood Housing Officers, work closely with Neighbourhood Housing Managers to provide a consistent, positive, solution focused approach to providing excellent services, on your own patch and within the team. Work with and support the wider Neighbourhood Housing Team and Neighbourhood Managers to comply with new Housing Consumer Standards Support and provide cover for Neighbourhood Housing Managers in overseeing day to day operations and responding to enquiries. Ability to make decisions in accordance with policy, procedure and legislation. Use values to tailor response where appropriate and right to do so. To develop and sustain positive working relationships with internal and external customers and partners. To take a proactive approach to estate management and tenancy sustainment and property management to include enforcement action where necessary.
You will be responsible for maintaining a high-quality Estate Management Service focused on customer satisfaction within the neighbourhood. This entails effective communication with customers and promoting tenant participation in line with Council policies. An essential aspect of your role involves implementing rent arrears recovery and early intervention strategies to minimise outstanding debts, adhering to established policies and procedures. Your duties will encompass ensuring the cleanliness and maintenance of the designated area, addressing any unresolved local issues in collaboration with other service providers, and conducting home visits and interviews with tenants as necessary, alongside the Local Housing Services Coordinator. Candidates must possess housing experience, including estate management and debt recovery, as well as proficiency in engaging with the public in various settings and producing written correspondence. Familiarity with relevant legislation such as the Housing (Scotland) Act, Housing Benefit Regulations, and Tenants Rights Act is essential. Flexibility to work evenings and weekends when required is necessary, and possession of a national certificate level qualification in Housing, Business Studies, or equivalent, as well as a valid driving license, is preferred. The role is offering: - Competitive rates - Hybrid working (2 x pw on site) - Initial 3 month contract with the opportunity to extend further (performance related) Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Apr 16, 2024
Contract
You will be responsible for maintaining a high-quality Estate Management Service focused on customer satisfaction within the neighbourhood. This entails effective communication with customers and promoting tenant participation in line with Council policies. An essential aspect of your role involves implementing rent arrears recovery and early intervention strategies to minimise outstanding debts, adhering to established policies and procedures. Your duties will encompass ensuring the cleanliness and maintenance of the designated area, addressing any unresolved local issues in collaboration with other service providers, and conducting home visits and interviews with tenants as necessary, alongside the Local Housing Services Coordinator. Candidates must possess housing experience, including estate management and debt recovery, as well as proficiency in engaging with the public in various settings and producing written correspondence. Familiarity with relevant legislation such as the Housing (Scotland) Act, Housing Benefit Regulations, and Tenants Rights Act is essential. Flexibility to work evenings and weekends when required is necessary, and possession of a national certificate level qualification in Housing, Business Studies, or equivalent, as well as a valid driving license, is preferred. The role is offering: - Competitive rates - Hybrid working (2 x pw on site) - Initial 3 month contract with the opportunity to extend further (performance related) Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Housing Officer Cardiff, Wales Full time, Temporary Ongoing Contract 20 - 24 per hour Do you want to work in a dynamic role dealing with income, allocations and housing management? Our client is looking for a Housing Officer, to assist in a service providing advice and information to their customers. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you believe that you are well-suited to the role of Housing Officer, please apply now. For additional information contact Harry Rigby at the Sellick Partnership Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 16, 2024
Seasonal
Housing Officer Cardiff, Wales Full time, Temporary Ongoing Contract 20 - 24 per hour Do you want to work in a dynamic role dealing with income, allocations and housing management? Our client is looking for a Housing Officer, to assist in a service providing advice and information to their customers. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you believe that you are well-suited to the role of Housing Officer, please apply now. For additional information contact Harry Rigby at the Sellick Partnership Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing PFI Client Manager PO6: Starting salary £53,109 rising in annual increments to £56,151 incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Lambeth Housing Private Finance Initiative (PFI) Client Team, consisting of the Client Manager and a Contract Performance Officer, is part of Housing Partnerships, Performance and Strategy team that sits within the Council's Housing department. About the Role: Lambeth is looking to appoint a housing professional who understands managing housing contracts for their PFI Housing Scheme at Myatts Field North . Do you have a passion for creating strong partnerships and delivering exceptional housing services to all residents? Then this exciting opportunity is for you. As Housing PFI Client Manager, you will work in partnership with PFI Contractors to robustly monitor the PFI Agreement and play a vital role in ensuring the residents of the Myatts Field North estate receive the highest standard of services while achieving value for money for the Authority. You will be instrumental in continuing the excellent working relationships the Authority enjoys with the PFI Contractors on this high-performing scheme. To be considered for interview, please upload your supporting statement will clearly evidence: A deep understanding of the strategic challenges within the housing sector. This is likely to have been gained through experience working either within a local authority/housing association or in a PPP/PFI environment in other sectors. Experience in contract management, including the ability to research and critically analyse information and intelligence. A high level of commercial acumen and an eye for detail, with the ability to analyse and interpret complex data. A proven track record of managing successful relationships with key external partners, as well as strong political awareness. Confidence in engaging at Director level with all stakeholders, both within the Authority, including Members and Senior Management, and externally with residents. You should also be able to write complex reports and briefings for senior managers and Councillors. We are looking for someone who is proactive, passionate and committed to improving housing services for our diverse resident population. If you have the skills and experience necessary to excel in this role, we would love to hear from you. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Your supporting statement should demonstrate with examples how you meet the requirements of the Person Specification marked with 'A'. "Previous applicants need not apply" Contact Information: For an informal discussion about the role, please contact Lynette Peters Recruitment Timelines: Advert close date: 11:59pm on Thursday, 9 th May 2024. Shortlisting: Friday, 10 th May 2024. Interviews: Thursday 16 th May 2024. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. Membership in the Local Government Pension Scheme. Hybrid Working. Employee Assistance Programme. Occupational Sick Pay based on length of service. Discounts at local restaurants. Discount at our Active Lambeth Gyms. Learning and Development opportunities, including Apprenticeships. Cycle to Work Scheme. Secure Bike Storage facilities at our Town Hall and Civic Centre. Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Apr 13, 2024
Full time
Housing PFI Client Manager PO6: Starting salary £53,109 rising in annual increments to £56,151 incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Lambeth Housing Private Finance Initiative (PFI) Client Team, consisting of the Client Manager and a Contract Performance Officer, is part of Housing Partnerships, Performance and Strategy team that sits within the Council's Housing department. About the Role: Lambeth is looking to appoint a housing professional who understands managing housing contracts for their PFI Housing Scheme at Myatts Field North . Do you have a passion for creating strong partnerships and delivering exceptional housing services to all residents? Then this exciting opportunity is for you. As Housing PFI Client Manager, you will work in partnership with PFI Contractors to robustly monitor the PFI Agreement and play a vital role in ensuring the residents of the Myatts Field North estate receive the highest standard of services while achieving value for money for the Authority. You will be instrumental in continuing the excellent working relationships the Authority enjoys with the PFI Contractors on this high-performing scheme. To be considered for interview, please upload your supporting statement will clearly evidence: A deep understanding of the strategic challenges within the housing sector. This is likely to have been gained through experience working either within a local authority/housing association or in a PPP/PFI environment in other sectors. Experience in contract management, including the ability to research and critically analyse information and intelligence. A high level of commercial acumen and an eye for detail, with the ability to analyse and interpret complex data. A proven track record of managing successful relationships with key external partners, as well as strong political awareness. Confidence in engaging at Director level with all stakeholders, both within the Authority, including Members and Senior Management, and externally with residents. You should also be able to write complex reports and briefings for senior managers and Councillors. We are looking for someone who is proactive, passionate and committed to improving housing services for our diverse resident population. If you have the skills and experience necessary to excel in this role, we would love to hear from you. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Your supporting statement should demonstrate with examples how you meet the requirements of the Person Specification marked with 'A'. "Previous applicants need not apply" Contact Information: For an informal discussion about the role, please contact Lynette Peters Recruitment Timelines: Advert close date: 11:59pm on Thursday, 9 th May 2024. Shortlisting: Friday, 10 th May 2024. Interviews: Thursday 16 th May 2024. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. Membership in the Local Government Pension Scheme. Hybrid Working. Employee Assistance Programme. Occupational Sick Pay based on length of service. Discounts at local restaurants. Discount at our Active Lambeth Gyms. Learning and Development opportunities, including Apprenticeships. Cycle to Work Scheme. Secure Bike Storage facilities at our Town Hall and Civic Centre. Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we re looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive can-do approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We ll be interviewing as we go so might close the application process early if we find the right person.
Apr 12, 2024
Full time
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we re looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive can-do approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We ll be interviewing as we go so might close the application process early if we find the right person.
Supported Housing Officer Hybrid, based in Oxfordshire Full time, Temporary 4 Months 18-23 Hourly (dependent on experience) Do you want to work in a dynamic role dealing with income, allocations and housing management? Are you looking for an opportuning that allows you to work from home for part of the week? Our client, an organisation based in Oxfordshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers across 340 units in the region. Duties of the Supported Housing Officer role will include, but is not limited to: Delivering an effective Supported Housing service including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Supported Housing candidate will have: Experience within Supported Housing Enhanced DBS Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 11, 2024
Full time
Supported Housing Officer Hybrid, based in Oxfordshire Full time, Temporary 4 Months 18-23 Hourly (dependent on experience) Do you want to work in a dynamic role dealing with income, allocations and housing management? Are you looking for an opportuning that allows you to work from home for part of the week? Our client, an organisation based in Oxfordshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers across 340 units in the region. Duties of the Supported Housing Officer role will include, but is not limited to: Delivering an effective Supported Housing service including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Supported Housing candidate will have: Experience within Supported Housing Enhanced DBS Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Title Heat, Billing and Metering Officer for L&Q Energy Contract Type Permanent Full time 35 hours per week Office Location West Ham Lane Stratford London Persona Agile working (Office and homeworking mix) Closing date Monday 22nd April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. An exciting opportunity has arisen to join our growing Energy Team in the role of Heat, Billing and Metering Officer. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy! Reporting to the Metering and Billing Manager, this important position will provide the successful candidate a real opportunity to make a difference with the development and operation of our communal energy assets and heat service delivery to our customers. They will assist the Billing and Metering Manager with the development of our in-house metering and billing platform and the overall customer experience. They will work collaboratively with all Trust teams and with suppliers, contractors, consultants etc. as required to fulfil their job role. They will work with the Billing and Metering Manager in establishing controls to mitigate revenue leakage and ensure accurate billing for our customers. They will ensure that appropriate processes are in place for the commissioning and signing off metering systems for new build developments, to include managing the installation and go live of new ADSL lines. Assist in managing the setting up of new heat accounts, including change of tenancies, to ensure a seamless experience for heat network customers. The successful candidate will be required to assist in managing accuracy of data and reporting for all heat meters across the L&Q Energy portfolio, ensuring full network and meter connectivity to guarantee availability of remote meter readings and system performance data. They will also be required to manage retrofit/replacement of heat meters where required and ensure the availability of accurate monthly bills for credit billed customers and proactively work to reduce debt and debt risk to the business. Assist in managing and dealing with billing related queries and complaints. The successful candidate will be a high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. This role may be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends. To be considered for this role candidates will display the following: Excellent influencing skills with a strong focus on delivering excellent customer service Highly organised with excellent communication skills Experience in dealing with customer queries and complaints Knowledge of communal and district heating systems but not essential You will be able to liaise effectively with contractors, residents, and solicitors Experience of analysing large data set and running monthly reports Good commercial acumen and financial awareness If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 11, 2024
Full time
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Title Heat, Billing and Metering Officer for L&Q Energy Contract Type Permanent Full time 35 hours per week Office Location West Ham Lane Stratford London Persona Agile working (Office and homeworking mix) Closing date Monday 22nd April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. An exciting opportunity has arisen to join our growing Energy Team in the role of Heat, Billing and Metering Officer. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy! Reporting to the Metering and Billing Manager, this important position will provide the successful candidate a real opportunity to make a difference with the development and operation of our communal energy assets and heat service delivery to our customers. They will assist the Billing and Metering Manager with the development of our in-house metering and billing platform and the overall customer experience. They will work collaboratively with all Trust teams and with suppliers, contractors, consultants etc. as required to fulfil their job role. They will work with the Billing and Metering Manager in establishing controls to mitigate revenue leakage and ensure accurate billing for our customers. They will ensure that appropriate processes are in place for the commissioning and signing off metering systems for new build developments, to include managing the installation and go live of new ADSL lines. Assist in managing the setting up of new heat accounts, including change of tenancies, to ensure a seamless experience for heat network customers. The successful candidate will be required to assist in managing accuracy of data and reporting for all heat meters across the L&Q Energy portfolio, ensuring full network and meter connectivity to guarantee availability of remote meter readings and system performance data. They will also be required to manage retrofit/replacement of heat meters where required and ensure the availability of accurate monthly bills for credit billed customers and proactively work to reduce debt and debt risk to the business. Assist in managing and dealing with billing related queries and complaints. The successful candidate will be a high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. This role may be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends. To be considered for this role candidates will display the following: Excellent influencing skills with a strong focus on delivering excellent customer service Highly organised with excellent communication skills Experience in dealing with customer queries and complaints Knowledge of communal and district heating systems but not essential You will be able to liaise effectively with contractors, residents, and solicitors Experience of analysing large data set and running monthly reports Good commercial acumen and financial awareness If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Title: Project Officer Fire Actions Contract Type: Fixed term contract, Full time Location: West Ham Lane, Stratford or Sale Point Manchester Persona: Agile (20 to 40% office) London Salary: £34,904 per annum National salary : £31,250 per annum Closing date for completed applications: 18th April 2024 at 11pm Interviews will be held on: 30th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. We are looking for a Project Officer to support the Fire Actions Manager, with experience of collaborating, facilitating and coordinating of project derived actions across teams in the organisation. To build relationships to ensure that all actions are monitored and to provide support where necessary to help in the removal of barriers to delivery. The role is to liaise and collaborate with teams across the business whilst sitting within the broader Fire Safety Team reporting into the Head of Fire Safety. The role is not a people manager. The role will be responsible for carrying out a range of coordination, administrative duties and business processes, providing support as required. These include, but are not limited to: Providing high quality administrative support to Fire Actions Manager. Coordinating with contractors and consultants. Data input and verification, and responding to data requests. Preparing and collating reports. Responding to email enquiries. Monitoring, chasing and closing down outstanding work Create new methods of collating and recording information, and ensuring continuous improvement to meet complex needs of the project. Resolving straightforward resident enquiries and complainants. Raising purchase orders and processing invoices. Assisting in first stages of legal process To be considered for this position candidates will be able to demonstrate: Highly organised with ability to work proactively, methodically and at pace, easily adapting to changing circumstances and new priorities Excellent written and verbal communication skills Demonstrable experience of using the full suite of Microsoft packages Excellent attention to detail and experience working with large volumes of data Enjoy problem solving and be able to work to deadlines If you are interested in this role and have the experience required, then apply without delay! At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 11, 2024
Contract
Title: Project Officer Fire Actions Contract Type: Fixed term contract, Full time Location: West Ham Lane, Stratford or Sale Point Manchester Persona: Agile (20 to 40% office) London Salary: £34,904 per annum National salary : £31,250 per annum Closing date for completed applications: 18th April 2024 at 11pm Interviews will be held on: 30th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. We are looking for a Project Officer to support the Fire Actions Manager, with experience of collaborating, facilitating and coordinating of project derived actions across teams in the organisation. To build relationships to ensure that all actions are monitored and to provide support where necessary to help in the removal of barriers to delivery. The role is to liaise and collaborate with teams across the business whilst sitting within the broader Fire Safety Team reporting into the Head of Fire Safety. The role is not a people manager. The role will be responsible for carrying out a range of coordination, administrative duties and business processes, providing support as required. These include, but are not limited to: Providing high quality administrative support to Fire Actions Manager. Coordinating with contractors and consultants. Data input and verification, and responding to data requests. Preparing and collating reports. Responding to email enquiries. Monitoring, chasing and closing down outstanding work Create new methods of collating and recording information, and ensuring continuous improvement to meet complex needs of the project. Resolving straightforward resident enquiries and complainants. Raising purchase orders and processing invoices. Assisting in first stages of legal process To be considered for this position candidates will be able to demonstrate: Highly organised with ability to work proactively, methodically and at pace, easily adapting to changing circumstances and new priorities Excellent written and verbal communication skills Demonstrable experience of using the full suite of Microsoft packages Excellent attention to detail and experience working with large volumes of data Enjoy problem solving and be able to work to deadlines If you are interested in this role and have the experience required, then apply without delay! At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
3 months contract with A Local Authority Job Summary: To work as part of a team in delivering cleaner, safer and well maintained estates and blocks whilst continuously improving services to the common parts of estates in accordance with agreed targets and the aspirations of residents. Key Duties/Accountabilities: To be responsible for completing cleaning tasks in compliance with schedules, frequencies and methods which are defined or may be amended in accordance with the guidelines or as directed by Neighbourhood Caretaking Team Leader. Utilising equipment and technology, as directed and provided, for the better performance of the required duties. The sweeping and/or washing of all communal staircases, entrances, foyers, passages, courtyards, car parks, hard standing areas, chute chamber rooms and refuse storage rooms. The cleaning and/or washing of lift car floors and walls, lamp shades and diffusers, estate signs, stair balustrades, estate furniture and other such communal fixtures and fittings as may be prescribed. Remove and cleanly dispose of any overspill in refuse container storage rooms. Rotate refuse containers to avoid such overspills as required. Check refuse chutes and if possible, clear blockages. If not possible to clear, report to the Neighbourhood Caretaking Team Leader or other appropriate officer. Empty and clean estate litterbins. Remove weeds and other plant material, as required, from hard standing areas. Litter pick all estate shrub/rose/flower beds. Sweep all hard standing communal areas including car parks, playgrounds, and drying areas. Remove graffiti from any estate area within agreed timescales: Abusive/offensive/illegal = 24 hours. All other graffiti within 5 working days. Essential Experience Required: Experience of meeting targets. Experience of working in a customer focused environment. Experience of working with people from different backgrounds. The closing date for this position is 12/04/24.
Apr 10, 2024
Contract
3 months contract with A Local Authority Job Summary: To work as part of a team in delivering cleaner, safer and well maintained estates and blocks whilst continuously improving services to the common parts of estates in accordance with agreed targets and the aspirations of residents. Key Duties/Accountabilities: To be responsible for completing cleaning tasks in compliance with schedules, frequencies and methods which are defined or may be amended in accordance with the guidelines or as directed by Neighbourhood Caretaking Team Leader. Utilising equipment and technology, as directed and provided, for the better performance of the required duties. The sweeping and/or washing of all communal staircases, entrances, foyers, passages, courtyards, car parks, hard standing areas, chute chamber rooms and refuse storage rooms. The cleaning and/or washing of lift car floors and walls, lamp shades and diffusers, estate signs, stair balustrades, estate furniture and other such communal fixtures and fittings as may be prescribed. Remove and cleanly dispose of any overspill in refuse container storage rooms. Rotate refuse containers to avoid such overspills as required. Check refuse chutes and if possible, clear blockages. If not possible to clear, report to the Neighbourhood Caretaking Team Leader or other appropriate officer. Empty and clean estate litterbins. Remove weeds and other plant material, as required, from hard standing areas. Litter pick all estate shrub/rose/flower beds. Sweep all hard standing communal areas including car parks, playgrounds, and drying areas. Remove graffiti from any estate area within agreed timescales: Abusive/offensive/illegal = 24 hours. All other graffiti within 5 working days. Essential Experience Required: Experience of meeting targets. Experience of working in a customer focused environment. Experience of working with people from different backgrounds. The closing date for this position is 12/04/24.
Community Sustainment Manager- Permanent- £36.5k-£39.5k- Chesterfield Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at £36,500 and rising to £39,500 Working Hours & Holidays • Working hours per week- 40, Monday to Friday • Flexi-time • 25 days holiday plus bank holidays (rising to 30 as years of service increase) • Option to purchase extra leave Health & Wellbeing Benefits • Opportunity to help the local community and really make a difference to people's lives • Excellent Health and Wellbeing support • Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 09, 2024
Full time
Community Sustainment Manager- Permanent- £36.5k-£39.5k- Chesterfield Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at £36,500 and rising to £39,500 Working Hours & Holidays • Working hours per week- 40, Monday to Friday • Flexi-time • 25 days holiday plus bank holidays (rising to 30 as years of service increase) • Option to purchase extra leave Health & Wellbeing Benefits • Opportunity to help the local community and really make a difference to people's lives • Excellent Health and Wellbeing support • Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apr 08, 2024
Seasonal
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Independent Living Officer Salary £38,378 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We re looking for an Independent Living Officer to join our Customers & Communities department. You ll proactively lead the delivery of a customer focused service across our independent living portfolio, delivering high-quality housing, tenancy management and support services. Working pro-actively with customers and partners (internal and external) you will help to create sustainable and thriving independent living communities, customer independence and deliver an exceptional first point of contact resolution customer experience. Ensure the safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers and ensuring all actions are implemented in accordance with policies and procedures and in support of key performance indicators as determined. Innovation and the ability to work autonomously in the delivery of independent living services is encouraged, with a solution focused approach to overcome challenges and contribute to thriving communities. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy management and related services. Understanding and experience of delivering effective scheme and tenancy management Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties and schemes. Responsive to individual circumstances and able to adapt your approach to meet customer needs. Experience of creating person centred support plans with customers, supporting actions and regular review to assist customers to thrive Customer focused with a desire to provide services to a high standard and experience of delivering successful Customer Involvement approaches to ensure high levels of customer involvement. Experience of working collaboratively building successful working relationships with key stakeholders and partners to achieve strong community and neighbourhood regeneration. Demonstrable experience of Safeguarding; raising concerns through policies and procedures, making thorough referrals, attending and contributing to case reviews and monitoring of outcomes, escalating as appropriate. IT literacy and experience of harnessing advances in technology. Willingness to undertake professional qualifications and personal development related to the role Due to the nature of the role, you must be willing to work flexibly to meet the needs of the service and the wider business, including participating in an out of hours rota for bank holidays and Christmas cover. We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Apr 05, 2024
Full time
Independent Living Officer Salary £38,378 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We re looking for an Independent Living Officer to join our Customers & Communities department. You ll proactively lead the delivery of a customer focused service across our independent living portfolio, delivering high-quality housing, tenancy management and support services. Working pro-actively with customers and partners (internal and external) you will help to create sustainable and thriving independent living communities, customer independence and deliver an exceptional first point of contact resolution customer experience. Ensure the safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers and ensuring all actions are implemented in accordance with policies and procedures and in support of key performance indicators as determined. Innovation and the ability to work autonomously in the delivery of independent living services is encouraged, with a solution focused approach to overcome challenges and contribute to thriving communities. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy management and related services. Understanding and experience of delivering effective scheme and tenancy management Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties and schemes. Responsive to individual circumstances and able to adapt your approach to meet customer needs. Experience of creating person centred support plans with customers, supporting actions and regular review to assist customers to thrive Customer focused with a desire to provide services to a high standard and experience of delivering successful Customer Involvement approaches to ensure high levels of customer involvement. Experience of working collaboratively building successful working relationships with key stakeholders and partners to achieve strong community and neighbourhood regeneration. Demonstrable experience of Safeguarding; raising concerns through policies and procedures, making thorough referrals, attending and contributing to case reviews and monitoring of outcomes, escalating as appropriate. IT literacy and experience of harnessing advances in technology. Willingness to undertake professional qualifications and personal development related to the role Due to the nature of the role, you must be willing to work flexibly to meet the needs of the service and the wider business, including participating in an out of hours rota for bank holidays and Christmas cover. We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Tenancy Officer Hull I am recruiting for a local authority who is looking for a Tenancy Officer to help support the team with Routine Tenancy Visits, Pre Notice Inspections, Visit in Pairs and Low Rise Flat Inspections to name some of the tasks.You will need to have access to a vehicle to and comfortable being out on the patch the majority of the day. You will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council's tenancy agreement, housing legislation and policies and procedures; actions could have significant financial implications in managing a total rent debit of around 98m citywide. You will deliver an excellent local Housing Management service to tenants and other stakeholders in the city. Ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community. Key Responsibilities Ensure tenants comply with the conditions of their tenancy agreement. Investigate breaches of tenancy; gather information and evidence drawing on a range of data sources to inform decisions to manage the case. Serve legal notices on tenants, prepare reports and witness statements to ensure tenancy conditions are complied with. Work with tenants, and partners to deal with issues where these are identified and find appropriate solutions. Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly. Be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm/experiencing threats to life, including medical priority moves for people with severe mental health, downsizing moves for tenants who are under occupying/experiencing significant financial hardship and high-risk domestic violence cases. The roles are based predominately in the West of the City however flexibility is needed to meet the demands of the business. Flexible working is available.
Apr 05, 2024
Seasonal
Tenancy Officer Hull I am recruiting for a local authority who is looking for a Tenancy Officer to help support the team with Routine Tenancy Visits, Pre Notice Inspections, Visit in Pairs and Low Rise Flat Inspections to name some of the tasks.You will need to have access to a vehicle to and comfortable being out on the patch the majority of the day. You will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council's tenancy agreement, housing legislation and policies and procedures; actions could have significant financial implications in managing a total rent debit of around 98m citywide. You will deliver an excellent local Housing Management service to tenants and other stakeholders in the city. Ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community. Key Responsibilities Ensure tenants comply with the conditions of their tenancy agreement. Investigate breaches of tenancy; gather information and evidence drawing on a range of data sources to inform decisions to manage the case. Serve legal notices on tenants, prepare reports and witness statements to ensure tenancy conditions are complied with. Work with tenants, and partners to deal with issues where these are identified and find appropriate solutions. Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly. Be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm/experiencing threats to life, including medical priority moves for people with severe mental health, downsizing moves for tenants who are under occupying/experiencing significant financial hardship and high-risk domestic violence cases. The roles are based predominately in the West of the City however flexibility is needed to meet the demands of the business. Flexible working is available.
Neighbourhood Officer Salary £41,081 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You ll deliver a high-quality housing and tenancy service, working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence. You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional first point of contact resolution customer experience. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy and neighbourhood management and related services including anti-social behaviour, arrears recovery and allocations Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods. Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills. Experience of working collaboratively building successful working relationships with key stakeholders, partners and customers to achieve strong community and neighbourhood regeneration. Able to lone work safely and effectively, delivering high quality services in field-based settings. Demonstrable experience of Safeguarding; raising concerns through policies and procedures. Good IT literacy We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role. The Company We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
Apr 04, 2024
Full time
Neighbourhood Officer Salary £41,081 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You ll deliver a high-quality housing and tenancy service, working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence. You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional first point of contact resolution customer experience. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy and neighbourhood management and related services including anti-social behaviour, arrears recovery and allocations Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods. Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills. Experience of working collaboratively building successful working relationships with key stakeholders, partners and customers to achieve strong community and neighbourhood regeneration. Able to lone work safely and effectively, delivering high quality services in field-based settings. Demonstrable experience of Safeguarding; raising concerns through policies and procedures. Good IT literacy We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role. The Company We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
My client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months. Duties and responsibilities: To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation s policies and procedures. To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently To deal with tenancy breaches and take appropriate action where necessary. To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation s Performance Indicators Work with residents and other departments to identify estate improvements in the neighbourhoods To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property. To manage tenancy changes to include, assignments, successions name changes etc. To provide advice and support to vulnerable residents to enable them to sustain their tenancy. To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc. To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods To ensure that Safeguarding is observed whilst carrying out your duties. To provide periodic reports which may include basic statistical information. To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy. To be able to work alone; visiting residents in their home while observing the organisations lone working procedures. To investigate and resolve complaints in accordance with the Organisation s policies and procedures Identify opportunities for service improvements and make recommendations where appropriate Please send your CV to Wayne Molsher in the first instance.
Apr 03, 2024
Contract
My client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months. Duties and responsibilities: To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation s policies and procedures. To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently To deal with tenancy breaches and take appropriate action where necessary. To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation s Performance Indicators Work with residents and other departments to identify estate improvements in the neighbourhoods To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property. To manage tenancy changes to include, assignments, successions name changes etc. To provide advice and support to vulnerable residents to enable them to sustain their tenancy. To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc. To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods To ensure that Safeguarding is observed whilst carrying out your duties. To provide periodic reports which may include basic statistical information. To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy. To be able to work alone; visiting residents in their home while observing the organisations lone working procedures. To investigate and resolve complaints in accordance with the Organisation s policies and procedures Identify opportunities for service improvements and make recommendations where appropriate Please send your CV to Wayne Molsher in the first instance.