MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Housing Team Leader to join them on a Permanent basis, based in Kent. Please note, this position offers Hybrid Working. Key Responsibilities Lead, and develop Neighbourhood Housing Officers, work closely with Neighbourhood Housing Managers to provide a consistent, positive, solution focused approach to providing excellent services, on your own patch and within the team. Work with and support the wider Neighbourhood Housing Team and Neighbourhood Managers to comply with new Housing Consumer Standards Support and provide cover for Neighbourhood Housing Managers in overseeing day to day operations and responding to enquiries. Ability to make decisions in accordance with policy, procedure and legislation. Use values to tailor response where appropriate and right to do so. To develop and sustain positive working relationships with internal and external customers and partners. To take a proactive approach to estate management and tenancy sustainment and property management to include enforcement action where necessary.
Apr 18, 2024
Full time
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Housing Team Leader to join them on a Permanent basis, based in Kent. Please note, this position offers Hybrid Working. Key Responsibilities Lead, and develop Neighbourhood Housing Officers, work closely with Neighbourhood Housing Managers to provide a consistent, positive, solution focused approach to providing excellent services, on your own patch and within the team. Work with and support the wider Neighbourhood Housing Team and Neighbourhood Managers to comply with new Housing Consumer Standards Support and provide cover for Neighbourhood Housing Managers in overseeing day to day operations and responding to enquiries. Ability to make decisions in accordance with policy, procedure and legislation. Use values to tailor response where appropriate and right to do so. To develop and sustain positive working relationships with internal and external customers and partners. To take a proactive approach to estate management and tenancy sustainment and property management to include enforcement action where necessary.
Community Sustainment Manager- Permanent- £36.5k-£39.5k- Chesterfield Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at £36,500 and rising to £39,500 Working Hours & Holidays • Working hours per week- 40, Monday to Friday • Flexi-time • 25 days holiday plus bank holidays (rising to 30 as years of service increase) • Option to purchase extra leave Health & Wellbeing Benefits • Opportunity to help the local community and really make a difference to people's lives • Excellent Health and Wellbeing support • Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 09, 2024
Full time
Community Sustainment Manager- Permanent- £36.5k-£39.5k- Chesterfield Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at £36,500 and rising to £39,500 Working Hours & Holidays • Working hours per week- 40, Monday to Friday • Flexi-time • 25 days holiday plus bank holidays (rising to 30 as years of service increase) • Option to purchase extra leave Health & Wellbeing Benefits • Opportunity to help the local community and really make a difference to people's lives • Excellent Health and Wellbeing support • Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Tenancy Services Officer 17,838 17.5 hours per week Cambridgeshire Our client is a well known Housing Association who are recruiting for a Part Time Tenancy Services Officer. The role is working 17.5 hours per week on a temporary basis. The role will be for a minimum of 12 weeks and there is an option to be considered for the permanent role. The client is looking for a customer focused candidate who will be able to assist and promote tenancy sustainability, in what is a challenging sector. Key duties will include: - To be responsible for the social and financial performance of a designated portfolio of homes across a defined area. - To ensure that communities and individual tenancies remain sustainable for as long as possible employing tailored actions to reduce failed tenancies. - Deliver an excellent customer focused service that is accessible and visible and results in high levels of customer satisfaction. - Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction - Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. - Support the creation of new ideas and innovation in the business - Be adaptable and brilliant at working in partnership with our customers, colleagues and communities Part time opportunities rarely come available, so this is a great role for an individual who is looking for reduced hours, or to combine two roles! Please send your details and updated CV to Phil Stock at (url removed) Your expert recruitment consultant is Phil Stock, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 08, 2024
Seasonal
Tenancy Services Officer 17,838 17.5 hours per week Cambridgeshire Our client is a well known Housing Association who are recruiting for a Part Time Tenancy Services Officer. The role is working 17.5 hours per week on a temporary basis. The role will be for a minimum of 12 weeks and there is an option to be considered for the permanent role. The client is looking for a customer focused candidate who will be able to assist and promote tenancy sustainability, in what is a challenging sector. Key duties will include: - To be responsible for the social and financial performance of a designated portfolio of homes across a defined area. - To ensure that communities and individual tenancies remain sustainable for as long as possible employing tailored actions to reduce failed tenancies. - Deliver an excellent customer focused service that is accessible and visible and results in high levels of customer satisfaction. - Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction - Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. - Support the creation of new ideas and innovation in the business - Be adaptable and brilliant at working in partnership with our customers, colleagues and communities Part time opportunities rarely come available, so this is a great role for an individual who is looking for reduced hours, or to combine two roles! Please send your details and updated CV to Phil Stock at (url removed) Your expert recruitment consultant is Phil Stock, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Supported Housing Officer LOCATION: Bristol DURATION: temp perm Hours: 35 Mon Fri Are you looking to work for a Housing Association that has been making a difference to their residents' lives for over 45 years. We are currently seeking a dedicated Supported Housing Officer to join the team on a contract perm basis. In this role, you will have the opportunity to provide essential support to individuals who have experienced homelessness, coming from diverse backgrounds and facing various challenges. Join a collaborative team environment where you can make a meaningful impact on people's lives Hybrid working model with a balance of home and office-based work, providing flexibility Opportunity to professionally develop and grow within the organization Preferred Requirements: Experience in supported housing and mental health support Ability to provide tenancy sustainment support Demonstrated empathy, reliability, and proactive attitude Strong communication and collaboration skills Capability to manage a caseload of clients with care and dedication Preferred Qualifications: Prior experience in supporting individuals who have experienced homelessness Relevant transferrable skills and a genuine desire to work in homelessness or supported housing Commitment to ensuring a smooth transition from homelessness to sustainable housing for all individuals To apply for this role, please apply through the website or call Phoebe or Olly on (phone number removed).
Apr 03, 2024
Full time
Supported Housing Officer LOCATION: Bristol DURATION: temp perm Hours: 35 Mon Fri Are you looking to work for a Housing Association that has been making a difference to their residents' lives for over 45 years. We are currently seeking a dedicated Supported Housing Officer to join the team on a contract perm basis. In this role, you will have the opportunity to provide essential support to individuals who have experienced homelessness, coming from diverse backgrounds and facing various challenges. Join a collaborative team environment where you can make a meaningful impact on people's lives Hybrid working model with a balance of home and office-based work, providing flexibility Opportunity to professionally develop and grow within the organization Preferred Requirements: Experience in supported housing and mental health support Ability to provide tenancy sustainment support Demonstrated empathy, reliability, and proactive attitude Strong communication and collaboration skills Capability to manage a caseload of clients with care and dedication Preferred Qualifications: Prior experience in supporting individuals who have experienced homelessness Relevant transferrable skills and a genuine desire to work in homelessness or supported housing Commitment to ensuring a smooth transition from homelessness to sustainable housing for all individuals To apply for this role, please apply through the website or call Phoebe or Olly on (phone number removed).
My client in North West London is looking for a Tenancy Sustainment Officer to join their busy team. The ideal candidate must be very experienced in landlord and tenant issues, such as dealing with security of tenant, S21 and s.8 notices, unlawful eviction, disrepair and experience in assessing cases under HRA. The key purpose of this tenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will be required to deal with more complex tenancy sustainment cases by conducting in depth casework on a range of areas. The role will contribute to the reduction in the number of households going into in temporary accommodation and living within unsuitable housing in the borough. The job consists of the following: To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools To help maximise the income of households by advising on back to works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977 To work effectively with landlords to sustain tenancies whilst also building positive relationships To holistically assess a customer s circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at training including landlord and tenant law, welfare benefit regulations and property condition law. To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers Provide training and support on tenancy sustainment to council services and partners To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time. To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals. To be committed to providing constructive feed-back to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer s perspective. If you are interested in this role, please send your CV ONLY in the first instance to Wayne Molsher
Apr 03, 2024
Full time
My client in North West London is looking for a Tenancy Sustainment Officer to join their busy team. The ideal candidate must be very experienced in landlord and tenant issues, such as dealing with security of tenant, S21 and s.8 notices, unlawful eviction, disrepair and experience in assessing cases under HRA. The key purpose of this tenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will be required to deal with more complex tenancy sustainment cases by conducting in depth casework on a range of areas. The role will contribute to the reduction in the number of households going into in temporary accommodation and living within unsuitable housing in the borough. The job consists of the following: To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools To help maximise the income of households by advising on back to works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977 To work effectively with landlords to sustain tenancies whilst also building positive relationships To holistically assess a customer s circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at training including landlord and tenant law, welfare benefit regulations and property condition law. To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers Provide training and support on tenancy sustainment to council services and partners To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time. To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals. To be committed to providing constructive feed-back to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer s perspective. If you are interested in this role, please send your CV ONLY in the first instance to Wayne Molsher
Baird And Co Recruitment Ltd
Solihull, West Midlands
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently working in partnership with a Local Authority seeking a new Housing Officer to take charge of sign-ups and full tenancy sustainment. Please note significant travel will be required for this post as you'll need to be out on site 2-3 days a week and spend one day a week in London. Starting asap, working a flexible 37 hours per week, they do require candidates with experience of being a Housing Officer due to the nature of the patches being supported. The role is based in across Yorkshire, the Midlands and the South and will cover generic tenancy management, income and ASB. The Housing Officer will be expected to: Be a visible presence on schemes, maximising communication to achieve tenancy sustainability and positive tenancy management. Enforce tenancy conditions in line with agreements, policies and standards, with an early intervention and prevention ethos. Managing low levels of ASB Providing advice and guidance around rent arrears Taking responsibility for neighbourhood issues, queries and complaints The below is essential to succeed in the Housing Officer position: Prior experience as a Housing Officer A full driving license with access to your own vehicle A tenant-first approach to services If interested, or wish to discuss further Housing Officer or Social Housing positions, please get in touch with Matt Baird.
Mar 29, 2024
Full time
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently working in partnership with a Local Authority seeking a new Housing Officer to take charge of sign-ups and full tenancy sustainment. Please note significant travel will be required for this post as you'll need to be out on site 2-3 days a week and spend one day a week in London. Starting asap, working a flexible 37 hours per week, they do require candidates with experience of being a Housing Officer due to the nature of the patches being supported. The role is based in across Yorkshire, the Midlands and the South and will cover generic tenancy management, income and ASB. The Housing Officer will be expected to: Be a visible presence on schemes, maximising communication to achieve tenancy sustainability and positive tenancy management. Enforce tenancy conditions in line with agreements, policies and standards, with an early intervention and prevention ethos. Managing low levels of ASB Providing advice and guidance around rent arrears Taking responsibility for neighbourhood issues, queries and complaints The below is essential to succeed in the Housing Officer position: Prior experience as a Housing Officer A full driving license with access to your own vehicle A tenant-first approach to services If interested, or wish to discuss further Housing Officer or Social Housing positions, please get in touch with Matt Baird.
Have you got experience as a Tenancy Officer? I'm excited to be able to recruit for my client who is seeking an experienced Tenancy Sustainment Officer to be able to create strong relationships with vulnerable clients to ensure they sustain their tenancies. A strong working knowledge with the most vulnerable clients is expected from a successful candidate. The pressures of the role will be eased through support from peers and management! The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managing their own clients. What we want from you Experience providing Tenancy Sustainment advice through Welfare Benefits and Universal Credits advice. Experience issuing notices (NTQ's) Good experience working with succession and assignment. An understanding of ASB and the Crime and Disorder Act 2014 Knowledge of legal processes on Tenancy Management, Assured Shorthold Tenancies, Licenses and Evictions. Experience creating personalised housing plans providing a holistic approach to sustaining the client's tenancy. Duties Includes Providing sound Welfare benefits advice to the most vulnerable homeless clients to prevent homelessness. Maintain up to date knowledge of all relevant homeless legislation. Providing tenancy sustainment advice including budget plans and creative support solutions to maintain client's tenancy. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
Mar 28, 2024
Full time
Have you got experience as a Tenancy Officer? I'm excited to be able to recruit for my client who is seeking an experienced Tenancy Sustainment Officer to be able to create strong relationships with vulnerable clients to ensure they sustain their tenancies. A strong working knowledge with the most vulnerable clients is expected from a successful candidate. The pressures of the role will be eased through support from peers and management! The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managing their own clients. What we want from you Experience providing Tenancy Sustainment advice through Welfare Benefits and Universal Credits advice. Experience issuing notices (NTQ's) Good experience working with succession and assignment. An understanding of ASB and the Crime and Disorder Act 2014 Knowledge of legal processes on Tenancy Management, Assured Shorthold Tenancies, Licenses and Evictions. Experience creating personalised housing plans providing a holistic approach to sustaining the client's tenancy. Duties Includes Providing sound Welfare benefits advice to the most vulnerable homeless clients to prevent homelessness. Maintain up to date knowledge of all relevant homeless legislation. Providing tenancy sustainment advice including budget plans and creative support solutions to maintain client's tenancy. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
Hays Construction and Property
Chesterfield, Derbyshire
Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at 36,500 and rising to 39,500 Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 26, 2024
Full time
Your new company A social housing provider is looking to add a Community Sustainment Manager to their Chesterfield branch. This is a permanent position with a salary starting at 36,500 and rising to 39,500 Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role Direct Line Management of: Community Sustainment Officers Community Involvement Officers Estate Caretakers The post will be responsible for the timely, efficient delivery of support, advice and enforcement services to assist tenants to sustain their tenancies. The team the post is responsible for has a specific focus on the resolution of complex anti-social behaviour cases and cases where there are multiple vulnerabilities requiring more in-depth management. Where enforcement action is necessary, they will be responsible for ensuring they and their team delivers accurate case management in adherence with legislation and best practice and are able to represent the client in court when required. Through the management of the Community Involvement team, they will also ensure the delivery of new and innovative involvement and community development projects which promote improved service provision, community wellbeing and cohesion. The post will also manage and develop the Estate Caretaking service, providing our communities and wider Neighbourhood team with the valued services to keep our estates maintained and providing assistance with the resolution of cases where there are aspects of such things such as hoarding, fly tipping, garden clearance etc. You will oversee activity and manage resources to maintain excellent customer service using solid expertise in housing and anti-social behaviour management and community involvement. Through team development you will create services that provides integrated support in collaboration with other teams and agencies. The services will reflect best practice and meet regulatory and legislative requirements. Clear management information will drive performance, with procedures and controls that balance support for tenants with tenancy compliance. What you'll need to succeed Essential: HNC/HND in an appropriate field At least 5 years experience of working in the social housing sector Desirable: At least 3 years experience at a management level in social housing Housing Qualification CIH membership Management qualifications and/or Substantial evidence of professional development and personal impact working in the social housing sector at a management level What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Tenancy Sustainment Officer Slough Job Role Assess the support needs of vulnerable clients (as early as possible, including at sign up) and work with other agencies to develop short-term support plans tailored to meet individual needs. To signpost and facilitate access to other support services. Regularly review support plans with the client and in collaboration with other support agencies to ensure the appropriate type of support remains in place. To arrange and chair multi-agency meetings to discuss individuals in need of wider support. Support and assist residents with applications for welfare benefits and appeals, including complex housing benefit cases and backdate requests. Support and assist residents with applications for grant funding to maximize income and help to manage urgent financial crises and short or longer-term financial hardship with the aim to maintain and sustain their tenancy and prevent the loss of their home as a result of rent arrears. Understand the implications of national legislative changes including the Welfare Benefit Reform and take action to minimize the risks to vulnerable clients' income and home by maximizing income and assessing the eligibility for welfare benefits and discretionary housing payments. To manage the Introductory and Fixed Term tenancy process in conjunction with housing officers by highlighting vulnerabilities and support needs and working to resolve them to ensure tenants can become secure tenants. Working with Housing Officers to ensure they are following the introductory tenancy procedure and acting as the trigger to prompt further action. Carry out regular risk assessments and, when appropriate, raise safeguarding alerts to protect and support vulnerable clients. Follow up by attending case conferences and/or Child Protection meetings to share information and facilitate the effective intervention of a range of services.
Mar 25, 2024
Seasonal
Tenancy Sustainment Officer Slough Job Role Assess the support needs of vulnerable clients (as early as possible, including at sign up) and work with other agencies to develop short-term support plans tailored to meet individual needs. To signpost and facilitate access to other support services. Regularly review support plans with the client and in collaboration with other support agencies to ensure the appropriate type of support remains in place. To arrange and chair multi-agency meetings to discuss individuals in need of wider support. Support and assist residents with applications for welfare benefits and appeals, including complex housing benefit cases and backdate requests. Support and assist residents with applications for grant funding to maximize income and help to manage urgent financial crises and short or longer-term financial hardship with the aim to maintain and sustain their tenancy and prevent the loss of their home as a result of rent arrears. Understand the implications of national legislative changes including the Welfare Benefit Reform and take action to minimize the risks to vulnerable clients' income and home by maximizing income and assessing the eligibility for welfare benefits and discretionary housing payments. To manage the Introductory and Fixed Term tenancy process in conjunction with housing officers by highlighting vulnerabilities and support needs and working to resolve them to ensure tenants can become secure tenants. Working with Housing Officers to ensure they are following the introductory tenancy procedure and acting as the trigger to prompt further action. Carry out regular risk assessments and, when appropriate, raise safeguarding alerts to protect and support vulnerable clients. Follow up by attending case conferences and/or Child Protection meetings to share information and facilitate the effective intervention of a range of services.