We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 19, 2024
Full time
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
We have a great new opportunity for a Senior Site Manager to join our team within South East based at our site in Burgess Hill, West Sussex. As our Senior Site Manager, you will be responsible for effectively motivating, supporting and managing the site-based team to ensure that the required health, safety and environmental performance standards are achieved. You will achieve the programme and quality requirements and promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Valid LOLER certificate 5 years as a Site Manager Ability to chair and run meetings Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Able to work with others to achieve the desired outcome Capable of implementing change and of using initiative Confident outlook combined with resilience and diplomacy Able to work with a high degree of accuracy Decision maker with pragmatic approach to problem solving Able to work under pressure Ability to balance excellent customer service with the requirements of achieving Company targets A commitment to work as required to meet the needs of the business A willingness to attend site out of hours to deal with emergency situations Able to travel to different sites on a regular basis Desirable - Valid Scaffold Appreciation certificate Valid LOLER certificate A trade background More about the Senior Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure the site is secure at the end of each day. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. Accompany health and safety advisors during site visits and undertake remedial action as appropriate. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 19, 2024
Full time
We have a great new opportunity for a Senior Site Manager to join our team within South East based at our site in Burgess Hill, West Sussex. As our Senior Site Manager, you will be responsible for effectively motivating, supporting and managing the site-based team to ensure that the required health, safety and environmental performance standards are achieved. You will achieve the programme and quality requirements and promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Valid LOLER certificate 5 years as a Site Manager Ability to chair and run meetings Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Able to work with others to achieve the desired outcome Capable of implementing change and of using initiative Confident outlook combined with resilience and diplomacy Able to work with a high degree of accuracy Decision maker with pragmatic approach to problem solving Able to work under pressure Ability to balance excellent customer service with the requirements of achieving Company targets A commitment to work as required to meet the needs of the business A willingness to attend site out of hours to deal with emergency situations Able to travel to different sites on a regular basis Desirable - Valid Scaffold Appreciation certificate Valid LOLER certificate A trade background More about the Senior Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure the site is secure at the end of each day. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. Accompany health and safety advisors during site visits and undertake remedial action as appropriate. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
An established building contractor is looking for a HSEQ Advisor to cover their Midlands area. The contractor is a leading company in large scale construction with our UK company having a particular focus on small to medium scale civil engineering and industrial projects. The HSEQ Advisor The successful HSEQ Advisor will have knowledge and understanding of civil works in construction environment. Duties include - Travel to the project sites Assist the HSEQ Lead in the reviewing and development of the Company HSEQ Procedures to ensure continual improvement. Assist and advise on the formulation of HSEQ Management Plans, Method Statements, Risk, Noise and Manual Handling Assessments Support and advise all employees with regards to best practice regarding HSEQ Assist with the identification of potential hazards on new contracts before commencement and liaise with Contractors and Site Managers Assist Site Managers and/or General Forepersons carry out weekly site inspections Maintain records of all injuries and near miss incidents sustained during company operations Ensure that all allocated sites are visited at least every 7 days Assist in the maintenance of liaison with all enforcing authorities and professional bodies Attend meetings/seminars Maintain continued professional development and training The HSEQ Advisor Hold a UK driving licence Have basic knowledge and understanding of civil works in construction environment. Have a valid CSCS card NEBOSH General (desirable) IOSH membership (desirable) In Return? Salary between 45,000- 55,000 Company car and travel allowance Pension (company pays 10%) Flexible hours (depending on project) This is a role for a helpful, dynamic HSEQ Advisor looking for a change in career, contact Gemma Hughes at Brandon James. (phone number removed) Ref: GH 18403 HSEQ / Health/ Safety/ Environment/ Quality/ Contractor/ HSEQ Advisor/ Brandon James
Apr 19, 2024
Full time
An established building contractor is looking for a HSEQ Advisor to cover their Midlands area. The contractor is a leading company in large scale construction with our UK company having a particular focus on small to medium scale civil engineering and industrial projects. The HSEQ Advisor The successful HSEQ Advisor will have knowledge and understanding of civil works in construction environment. Duties include - Travel to the project sites Assist the HSEQ Lead in the reviewing and development of the Company HSEQ Procedures to ensure continual improvement. Assist and advise on the formulation of HSEQ Management Plans, Method Statements, Risk, Noise and Manual Handling Assessments Support and advise all employees with regards to best practice regarding HSEQ Assist with the identification of potential hazards on new contracts before commencement and liaise with Contractors and Site Managers Assist Site Managers and/or General Forepersons carry out weekly site inspections Maintain records of all injuries and near miss incidents sustained during company operations Ensure that all allocated sites are visited at least every 7 days Assist in the maintenance of liaison with all enforcing authorities and professional bodies Attend meetings/seminars Maintain continued professional development and training The HSEQ Advisor Hold a UK driving licence Have basic knowledge and understanding of civil works in construction environment. Have a valid CSCS card NEBOSH General (desirable) IOSH membership (desirable) In Return? Salary between 45,000- 55,000 Company car and travel allowance Pension (company pays 10%) Flexible hours (depending on project) This is a role for a helpful, dynamic HSEQ Advisor looking for a change in career, contact Gemma Hughes at Brandon James. (phone number removed) Ref: GH 18403 HSEQ / Health/ Safety/ Environment/ Quality/ Contractor/ HSEQ Advisor/ Brandon James
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Apr 18, 2024
Full time
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, fire consultancy, party wall and health & safety. Description: This role is suitable for a candidate with extensive experience of delivering residential/mixed-use projects with detailed knowledge of low carbon technologies and sustainable design. The role will provide you with an opportunity to become an integral part of our successful MEP and Sustainability Team. You will be responsible for managing projects, quality standards and mentoring and managing junior members of the team. You will be responsible for the day-to-day management of projects including client management, team resources, design deliverables and business development. The culture in our team is to be a trusted client advisor, selected for our professional quality service, enthusiasm and expertise in the built environment. Person Specification: The candidate is expected to be conscientious, enthusiastic, well organised and professional. They must provide a constant positive influence on the team, encourage others and lead by example. The candidate is expected to be proactive with developing their own and others knowledge, while driving standards and quality throughout the team. General: Basic hours: 9.00 a.m. to 5.00 p.m., five days per week. Holidays: Between 24 and 30 days depending upon years of service. Location: Based at the London Office but providing support to all other offices. Key Responsibilities: Manage and deliver a wide range of projects including; residential, mixed-use, commercial, industrial and educational. Attend meetings with clients and multidisciplinary design teams as the MEP project lead. Develop and present project design proposals to the project team and client. Undertake project surveys including; site inspections, stock condition, refurbishment and post-occupancy performance evaluations. Prepare high quality information including; technical specifications, designs, drawings, equipment schedules, survey reports, and contract documentation. Develop new and repeat business. Maintain regular contact with all Clients. Monitor and review junior staff performance. Continue to improve your own and the team's technical knowledge. Report resource information to senior group managers. Competencies: Hold a bachelor's degree or higher in engineering or building services engineering. Proven experience in a similar consultancy role. Extensive experience of delivering residential and mixed-use projects with low carbon technologies. Detailed knowledge of low carbon and sustainable design and London Plan Energy Policy. Hold/working towards membership with relevant industry body (CIBSE, IMechE, IET). Performance Requirements/Objectives: On a daily basis, provide support and advice to staff, deal with client related issues and provide professional services as required. Each month ensure that project and team progress reports are completed and report to the group Partners. Maintain high standards of professionalism at all times. Mange projects effectively and to the satisfaction of the client and M&E Partners. Maintain high quality project records and information. Manage, maintain and improve the group's design standards. Attend group meetings. Assist in the performance and development reviews of junior staff. Training and Development: The candidate will be expected to maintain all existing qualifications and to extend these as appropriate to their role and have ongoing training in relation to Health and Safety. The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Person Specification Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values , which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing Our values are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We are passionate about encouraging more diversity within the construction industry and developing our apprenticeship program, along with enhancing our schools outreach program is part of our strategy. If you are aligned to our values and are a talented and commercially minded please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development We are proud to hold the Investors in People Gold award and of our offerings for Leadership and Management Development. Our IIP awards confirms our commitment to developing our people and we are keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all eligible personnel. calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
Apr 14, 2024
Full time
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, fire consultancy, party wall and health & safety. Description: This role is suitable for a candidate with extensive experience of delivering residential/mixed-use projects with detailed knowledge of low carbon technologies and sustainable design. The role will provide you with an opportunity to become an integral part of our successful MEP and Sustainability Team. You will be responsible for managing projects, quality standards and mentoring and managing junior members of the team. You will be responsible for the day-to-day management of projects including client management, team resources, design deliverables and business development. The culture in our team is to be a trusted client advisor, selected for our professional quality service, enthusiasm and expertise in the built environment. Person Specification: The candidate is expected to be conscientious, enthusiastic, well organised and professional. They must provide a constant positive influence on the team, encourage others and lead by example. The candidate is expected to be proactive with developing their own and others knowledge, while driving standards and quality throughout the team. General: Basic hours: 9.00 a.m. to 5.00 p.m., five days per week. Holidays: Between 24 and 30 days depending upon years of service. Location: Based at the London Office but providing support to all other offices. Key Responsibilities: Manage and deliver a wide range of projects including; residential, mixed-use, commercial, industrial and educational. Attend meetings with clients and multidisciplinary design teams as the MEP project lead. Develop and present project design proposals to the project team and client. Undertake project surveys including; site inspections, stock condition, refurbishment and post-occupancy performance evaluations. Prepare high quality information including; technical specifications, designs, drawings, equipment schedules, survey reports, and contract documentation. Develop new and repeat business. Maintain regular contact with all Clients. Monitor and review junior staff performance. Continue to improve your own and the team's technical knowledge. Report resource information to senior group managers. Competencies: Hold a bachelor's degree or higher in engineering or building services engineering. Proven experience in a similar consultancy role. Extensive experience of delivering residential and mixed-use projects with low carbon technologies. Detailed knowledge of low carbon and sustainable design and London Plan Energy Policy. Hold/working towards membership with relevant industry body (CIBSE, IMechE, IET). Performance Requirements/Objectives: On a daily basis, provide support and advice to staff, deal with client related issues and provide professional services as required. Each month ensure that project and team progress reports are completed and report to the group Partners. Maintain high standards of professionalism at all times. Mange projects effectively and to the satisfaction of the client and M&E Partners. Maintain high quality project records and information. Manage, maintain and improve the group's design standards. Attend group meetings. Assist in the performance and development reviews of junior staff. Training and Development: The candidate will be expected to maintain all existing qualifications and to extend these as appropriate to their role and have ongoing training in relation to Health and Safety. The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Person Specification Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values , which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing Our values are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We are passionate about encouraging more diversity within the construction industry and developing our apprenticeship program, along with enhancing our schools outreach program is part of our strategy. If you are aligned to our values and are a talented and commercially minded please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development We are proud to hold the Investors in People Gold award and of our offerings for Leadership and Management Development. Our IIP awards confirms our commitment to developing our people and we are keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all eligible personnel. calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
Technical Facilities Manager Job Summary Working for a leading UK managing agent, this role provides leadership for the entire site's facilities, encompassing both hard and soft services. You'll be responsible for ensuring best practices are followed across the laboratories managed by both the company and its tenants. Key Responsibilities: Manage procurement of facility contracts in collaboration with central support. Continuously review operations to optimize efficiency and cost-effectiveness. Oversee all aspects of health and safety on-site, including basic Construction Design and Management (CDM) principles. Lead and manage service line teams, taking accountability for overall facility operations. Manage the site's FM services, budgeting, and data integrity. Ensure all maintenance and services are delivered while maintaining cost control and adhering to relevant regulations. Authorize all works, budgets, and supplier staff access. Act as the technical advisor and liaison between the supply chain, the client, and the site's operational teams. Skills and Qualifications: Proven experience managing facilities in a similar environment, with a strong understanding of mechanical and electrical (M&E) systems. Experience compiling and managing large service charge budgets. Proven ability to manage suppliers and contracts. Prior experience with project management is a plus. Experience complying with small-scale CDM regulations. Demonstrated experience in commercial property management (tenant/occupier or landlord side). Familiarity with laboratory, biological, chemical, and microbiology environments and standards. Proficiency in relevant software programs (e.g., Riskwise) and quality management systems (ISO 14001 & 9001). Strong understanding of building engineering, technical services, and maintenance. In-depth knowledge and ability to manage the maintenance of HVAC, mechanical, electrical, and pressure systems. Relevant engineering qualification or demonstrably equivalent experience. A relevant professional or technical qualification (e.g., BIFM, NEBOSH, IOSH) is preferred. Additional facilities management or laboratory management qualifications are a plus. Values and Behaviors: Strong commitment to excellent service delivery, working collaboratively with internal and external stakeholders. Excellent written and verbal communication skills, including report writing. Ability to prioritize tasks and deliver results for all stakeholders. Innovative problem-solving approach. Commitment to continuous learning and development. Excellent interpersonal and relationship-building skills, capable of communicating effectively at all levels. Salary: up to 50,000 per annum (depending on experience). Working Hours: 37.5 hours per week, Monday - Friday
Apr 12, 2024
Full time
Technical Facilities Manager Job Summary Working for a leading UK managing agent, this role provides leadership for the entire site's facilities, encompassing both hard and soft services. You'll be responsible for ensuring best practices are followed across the laboratories managed by both the company and its tenants. Key Responsibilities: Manage procurement of facility contracts in collaboration with central support. Continuously review operations to optimize efficiency and cost-effectiveness. Oversee all aspects of health and safety on-site, including basic Construction Design and Management (CDM) principles. Lead and manage service line teams, taking accountability for overall facility operations. Manage the site's FM services, budgeting, and data integrity. Ensure all maintenance and services are delivered while maintaining cost control and adhering to relevant regulations. Authorize all works, budgets, and supplier staff access. Act as the technical advisor and liaison between the supply chain, the client, and the site's operational teams. Skills and Qualifications: Proven experience managing facilities in a similar environment, with a strong understanding of mechanical and electrical (M&E) systems. Experience compiling and managing large service charge budgets. Proven ability to manage suppliers and contracts. Prior experience with project management is a plus. Experience complying with small-scale CDM regulations. Demonstrated experience in commercial property management (tenant/occupier or landlord side). Familiarity with laboratory, biological, chemical, and microbiology environments and standards. Proficiency in relevant software programs (e.g., Riskwise) and quality management systems (ISO 14001 & 9001). Strong understanding of building engineering, technical services, and maintenance. In-depth knowledge and ability to manage the maintenance of HVAC, mechanical, electrical, and pressure systems. Relevant engineering qualification or demonstrably equivalent experience. A relevant professional or technical qualification (e.g., BIFM, NEBOSH, IOSH) is preferred. Additional facilities management or laboratory management qualifications are a plus. Values and Behaviors: Strong commitment to excellent service delivery, working collaboratively with internal and external stakeholders. Excellent written and verbal communication skills, including report writing. Ability to prioritize tasks and deliver results for all stakeholders. Innovative problem-solving approach. Commitment to continuous learning and development. Excellent interpersonal and relationship-building skills, capable of communicating effectively at all levels. Salary: up to 50,000 per annum (depending on experience). Working Hours: 37.5 hours per week, Monday - Friday
We have a great opportunity for a Safety, Health & Environment Advisor to join our team within Vistry Services, covering sites across North Yorkshire. As our Safety, Health & Environment Advisor you will be responsible for supporting Vistry Group in the safe planning, delivery and review of a variety complex projects across all areas of the construction and maintenance industry whilst ensuring compliance with the Vistry Group Safety, Health and Environment (SHE) Policies, Standards and legislation. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Must have NEBOSH Construction or equivalent diploma. Experience in the construction industry Experience in a Safety Advisor role within Residential Construction or Tier 1 Contracting Member of a Professional Body, progressing to Chartered status. Experience in housebuilding desirable More about the Safety, Health & Environment Advisor role Identify the roles and responsibilities of Vistry Group in respect of the CDM Regulations for each project and agree a course of action with the Business Manager and Site Manager to satisfy these requirements. Facilitate the implementation of policies and procedures within business units to help reduce risk and support a positive SHE culture. Proactively drive and promote the Vistry Group's behavioural approach through site visits, management meetings and forums. Support the successful implementation of the Group's ActivSHEQ database through promotion and of the system at site level and input of data required by an SHE Advisor in accordance with company guidance and timescales. Support SHE line management in the implementation of all Group SHE Standards and report any issues arising on site or within business units which may have an impact on SHE compliance and/or SHE resource requirements. Actively support the business units as an Advisor in regular SHE Management Reviews, to assess and improve performance. Support the business in planning reviewing and achieving SHE objectives. Support the business in measuring and monitoring performance against the Group and Divisional Sustainability Route Maps. Maintain a dynamic and driven approach to promoting and supporting SHE across the Group. Promote Vistry Group as a business which effectively manages SHE, through communications with relevant external professionals, e.g. legislative authorities and industry associations, forums, etc. Provide specialist support through advice and guidance for the completion of pre-qualification and tender documentation. Assist site management in preparing the construction SHE Plans prior to a project commencing and review them at each monthly safety, health and environmental review to plan for future activities. Carry out a formal SHE reviews on all sites, on a monthly basis as a minimum, to ensure compliance with the Vistry Group SHE Policies, Standards and legislation. Ensure that all reviews are thorough, factually based, independent and show a truthful reflection of site conditions and compliance with Vistry Group Standards. All formal reviews must include a review of forward planning for up and coming works for at least, but not limited to four weeks. Where practicable, carry out informal interim site visits to offer support, advice and guidance to site teams once minimal review requirements have been met (this will include cross over visits to other sites and/or other regions as directed by the Regional SHE Manager) Where working practices pose a significant risk to safety, health or the environment, ensure that the unsafe operation is stopped, that site and business unit management are informed immediately and provide the appropriate support, advice and assistance in identifying and implementing the necessary remedial actions. Provide suitable safety, health and environmental information to the business in the form of staff briefings, annual update forums, workshops, presentations, etc. and support and participate in any company induction programmes, as appropriate. Assist in the collation of SHE information for monthly reports and input the relevant information into the Vistry Group database. Identify areas/operations that require specific safety, health and/or environmental instructions and organise and undertake this instruction on site, as required. Provide information in the form of instructions, Best Practice Guidance, Codes of Practice, Information Sheets etc., and ensure site teams are provided with Group communications on safe working practices and alerts. Ensure induction instructions are reviewed every month for relevance to current operations and ensure they are effectively carried out on each project. Assist project teams in the review of high-risk contractors' method statements, provide any assistance required in assessing other method statements and monitor the implementation of the same on site. Assist business units in the performance management of subcontractors. Ensure, by instructions, advice, information and training, that projects are being carried out to meet Vistry Group SHE standards. Ensure that the Site Manager is advised if the project is not achieving Vistry Group SHE standards and further advise the Operations Director, Business Unit Managing Director, Regional Environmental Advisor, Group Environmental Manager and Group SHE Director, as appropriate. Communicate effectively with the Health and Safety Executive (HSE) regarding the Health and Safety Policy and all relevant inspections, accidents and incidents. Ensure that relevant accidents and dangerous occurrences are reported promptly to the Business Unit Directors, Group SHE Director and the HSE as required. Promptly investigate all safety, health and environmental accidents/incidents as required by legislation and best practice, in accordance with company guidance and timescales. Make known and discuss any significant findings/recommendations throughout Vistry Group. Assist business units in closing out all incident investigations promptly and completely. Ensure all investigation recommendations are implemented. Liaise with Business Unit Managers on a project's safety, health and environmental standards. Provide feedback on the effectiveness of Group SHE Management Systems and any improvements necessary. Finally, lets tell you a bit about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 12, 2024
Full time
We have a great opportunity for a Safety, Health & Environment Advisor to join our team within Vistry Services, covering sites across North Yorkshire. As our Safety, Health & Environment Advisor you will be responsible for supporting Vistry Group in the safe planning, delivery and review of a variety complex projects across all areas of the construction and maintenance industry whilst ensuring compliance with the Vistry Group Safety, Health and Environment (SHE) Policies, Standards and legislation. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Must have NEBOSH Construction or equivalent diploma. Experience in the construction industry Experience in a Safety Advisor role within Residential Construction or Tier 1 Contracting Member of a Professional Body, progressing to Chartered status. Experience in housebuilding desirable More about the Safety, Health & Environment Advisor role Identify the roles and responsibilities of Vistry Group in respect of the CDM Regulations for each project and agree a course of action with the Business Manager and Site Manager to satisfy these requirements. Facilitate the implementation of policies and procedures within business units to help reduce risk and support a positive SHE culture. Proactively drive and promote the Vistry Group's behavioural approach through site visits, management meetings and forums. Support the successful implementation of the Group's ActivSHEQ database through promotion and of the system at site level and input of data required by an SHE Advisor in accordance with company guidance and timescales. Support SHE line management in the implementation of all Group SHE Standards and report any issues arising on site or within business units which may have an impact on SHE compliance and/or SHE resource requirements. Actively support the business units as an Advisor in regular SHE Management Reviews, to assess and improve performance. Support the business in planning reviewing and achieving SHE objectives. Support the business in measuring and monitoring performance against the Group and Divisional Sustainability Route Maps. Maintain a dynamic and driven approach to promoting and supporting SHE across the Group. Promote Vistry Group as a business which effectively manages SHE, through communications with relevant external professionals, e.g. legislative authorities and industry associations, forums, etc. Provide specialist support through advice and guidance for the completion of pre-qualification and tender documentation. Assist site management in preparing the construction SHE Plans prior to a project commencing and review them at each monthly safety, health and environmental review to plan for future activities. Carry out a formal SHE reviews on all sites, on a monthly basis as a minimum, to ensure compliance with the Vistry Group SHE Policies, Standards and legislation. Ensure that all reviews are thorough, factually based, independent and show a truthful reflection of site conditions and compliance with Vistry Group Standards. All formal reviews must include a review of forward planning for up and coming works for at least, but not limited to four weeks. Where practicable, carry out informal interim site visits to offer support, advice and guidance to site teams once minimal review requirements have been met (this will include cross over visits to other sites and/or other regions as directed by the Regional SHE Manager) Where working practices pose a significant risk to safety, health or the environment, ensure that the unsafe operation is stopped, that site and business unit management are informed immediately and provide the appropriate support, advice and assistance in identifying and implementing the necessary remedial actions. Provide suitable safety, health and environmental information to the business in the form of staff briefings, annual update forums, workshops, presentations, etc. and support and participate in any company induction programmes, as appropriate. Assist in the collation of SHE information for monthly reports and input the relevant information into the Vistry Group database. Identify areas/operations that require specific safety, health and/or environmental instructions and organise and undertake this instruction on site, as required. Provide information in the form of instructions, Best Practice Guidance, Codes of Practice, Information Sheets etc., and ensure site teams are provided with Group communications on safe working practices and alerts. Ensure induction instructions are reviewed every month for relevance to current operations and ensure they are effectively carried out on each project. Assist project teams in the review of high-risk contractors' method statements, provide any assistance required in assessing other method statements and monitor the implementation of the same on site. Assist business units in the performance management of subcontractors. Ensure, by instructions, advice, information and training, that projects are being carried out to meet Vistry Group SHE standards. Ensure that the Site Manager is advised if the project is not achieving Vistry Group SHE standards and further advise the Operations Director, Business Unit Managing Director, Regional Environmental Advisor, Group Environmental Manager and Group SHE Director, as appropriate. Communicate effectively with the Health and Safety Executive (HSE) regarding the Health and Safety Policy and all relevant inspections, accidents and incidents. Ensure that relevant accidents and dangerous occurrences are reported promptly to the Business Unit Directors, Group SHE Director and the HSE as required. Promptly investigate all safety, health and environmental accidents/incidents as required by legislation and best practice, in accordance with company guidance and timescales. Make known and discuss any significant findings/recommendations throughout Vistry Group. Assist business units in closing out all incident investigations promptly and completely. Ensure all investigation recommendations are implemented. Liaise with Business Unit Managers on a project's safety, health and environmental standards. Provide feedback on the effectiveness of Group SHE Management Systems and any improvements necessary. Finally, lets tell you a bit about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annum Location - The Hacienda, Manchester, M1 5DAEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our Bridgfords brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? Bridgfords is part of Countrywide, and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00390
Apr 11, 2024
Full time
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annum Location - The Hacienda, Manchester, M1 5DAEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our Bridgfords brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? Bridgfords is part of Countrywide, and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00390
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £ 23,500 per annumLocation - PrestonEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties market leading Entwistle Green Brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? At Countrywide, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00394
Apr 09, 2024
Full time
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £ 23,500 per annumLocation - PrestonEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties market leading Entwistle Green Brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? At Countrywide, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00394
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annumLocation - Olympus Ct, Royal Leamington Spa, WarwickEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our RA Bennett and Accord brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? RA Bennett is part of Countrywide and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00389
Apr 09, 2024
Full time
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annumLocation - Olympus Ct, Royal Leamington Spa, WarwickEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our RA Bennett and Accord brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? RA Bennett is part of Countrywide and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00389
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: Reading, Berkshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyl
Apr 09, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: Reading, Berkshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyl
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: High Wycombe, Buckinghamshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team within Vistry Thames Valley at our development in High Wycombe, Buckinghamshire. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding
Apr 09, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: High Wycombe, Buckinghamshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team within Vistry Thames Valley at our development in High Wycombe, Buckinghamshire. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Health & Safety Manager to join a Financial Services Client account team. The role is primarily to lead the account-based H&S team in ensuring first class health and safety support to our client in the region, helping ensure their business is compliant with all applicable legal and other H&S requirements and driving a positive H&S culture. The EMEA HSE Manager will also deliver and implement the CBRE Health, Safety and Environmental and Quality Strategy for the UK & Ireland client locations, supporting operational teams and delivering measurable improvements in health, safety, and environmental performance. Key Responsibilities: Set the strategy, leading, and supporting initiatives and best practice activities in all areas of H&S management, promoting & maintaining the behaviours and core values of the business. The development, implementation, maintenance, and continuous improvement of the client's H&S management system. Acting as the 'Competent person' for the Client, in the UK & Ireland (statutory required role, can be someone external to the organisation) Provision of advice, guidance and support to senior managers in discharging their duties, including their responsibilities under the H&S management system Consult and communicate H&S matters with stakeholders. Management and oversight of all H&S programmes including Ergonomic training, assessment and support; Eco Online ePermits; emergency procedures, First aider and Fire Marshall teams; external statutory audits/assessments. Support the EMEA HSE Advisor in completing reactive/operational tasks. Manage all H&S related vendors - both Client and CBRE suppliers Produce monthly H&S performance reports. Manage the accident reporting and investigation process. Undertake management reviews with and on behalf of senior management. Undertake accident reporting and investigation. Conduct H&S audits and inspections across the client sites in the region Manage the H&S team (Advisor and Administrator) Support the UK & Ireland account team with CBRE QHSE responsibilities. Proactively monitor QHSE performance to ensure that Client offices and CBRE operational delivery is maintained in line with statutory requirements and in accordance with all relevant QHSE policies. Support account based CBRE managers in ensuring that all CBRE QHSE standards and processes are delivered in line with requirements including regular monitoring of the Training Matrix; QHSE Logbook self-assessment completion; RAD tool use; Harbour Observations and close-out of actions. Ensure that all relevant QHSE initiatives are successfully implemented on the account. Support line managers in the reporting of all accidents/incidents, effective investigations, where necessary and ensure that any identified corrective actions are implemented, as agreed. Support the development and delivery of relevant communications, presentations and training material to regional operational teams so that those working on the account remain competent and up to date with relevant changes. Attendance at relevant CBRE QHSE meetings to share performance data, agree action plans to address weaknesses, promote initiatives and drive continual improvement in QHSE Support and participate in QHSE audits and inspections in line with agreed schedules, and ensure that corrective actions are implemented, as appropriate. Input to monthly reporting via the global account management and QHSE Sector teams Essential Skills: Minimum Level 6 qualification in Occupational Health & Safety Management, and significant and relevant post qualification experience Chartered Member of the Institute of Occupational Health or equivalent Experience of managing H&S for an organisation at a strategic level Conversant with ISO 9001 / 14001 / 45001 High levels of interpersonal skills and the confidence to deliver information in an interesting and engaging manner. Client facing with excellent motivational and influencing skills. Practical and demonstrable knowledge liaising with enforcement agency / insurers and clients. Event investigation & analysis including root cause analysis. Development and delivery of QHSE training Excellent verbal and written communication skills Numerate with a high degree of computer literacy. Experience working in Financial Sector or Property and Facilities Management environment. Formal qualification in environmental management Relevant auditing qualification and experience About CBRE Global Workplace Solutions : As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Apr 08, 2024
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Health & Safety Manager to join a Financial Services Client account team. The role is primarily to lead the account-based H&S team in ensuring first class health and safety support to our client in the region, helping ensure their business is compliant with all applicable legal and other H&S requirements and driving a positive H&S culture. The EMEA HSE Manager will also deliver and implement the CBRE Health, Safety and Environmental and Quality Strategy for the UK & Ireland client locations, supporting operational teams and delivering measurable improvements in health, safety, and environmental performance. Key Responsibilities: Set the strategy, leading, and supporting initiatives and best practice activities in all areas of H&S management, promoting & maintaining the behaviours and core values of the business. The development, implementation, maintenance, and continuous improvement of the client's H&S management system. Acting as the 'Competent person' for the Client, in the UK & Ireland (statutory required role, can be someone external to the organisation) Provision of advice, guidance and support to senior managers in discharging their duties, including their responsibilities under the H&S management system Consult and communicate H&S matters with stakeholders. Management and oversight of all H&S programmes including Ergonomic training, assessment and support; Eco Online ePermits; emergency procedures, First aider and Fire Marshall teams; external statutory audits/assessments. Support the EMEA HSE Advisor in completing reactive/operational tasks. Manage all H&S related vendors - both Client and CBRE suppliers Produce monthly H&S performance reports. Manage the accident reporting and investigation process. Undertake management reviews with and on behalf of senior management. Undertake accident reporting and investigation. Conduct H&S audits and inspections across the client sites in the region Manage the H&S team (Advisor and Administrator) Support the UK & Ireland account team with CBRE QHSE responsibilities. Proactively monitor QHSE performance to ensure that Client offices and CBRE operational delivery is maintained in line with statutory requirements and in accordance with all relevant QHSE policies. Support account based CBRE managers in ensuring that all CBRE QHSE standards and processes are delivered in line with requirements including regular monitoring of the Training Matrix; QHSE Logbook self-assessment completion; RAD tool use; Harbour Observations and close-out of actions. Ensure that all relevant QHSE initiatives are successfully implemented on the account. Support line managers in the reporting of all accidents/incidents, effective investigations, where necessary and ensure that any identified corrective actions are implemented, as agreed. Support the development and delivery of relevant communications, presentations and training material to regional operational teams so that those working on the account remain competent and up to date with relevant changes. Attendance at relevant CBRE QHSE meetings to share performance data, agree action plans to address weaknesses, promote initiatives and drive continual improvement in QHSE Support and participate in QHSE audits and inspections in line with agreed schedules, and ensure that corrective actions are implemented, as appropriate. Input to monthly reporting via the global account management and QHSE Sector teams Essential Skills: Minimum Level 6 qualification in Occupational Health & Safety Management, and significant and relevant post qualification experience Chartered Member of the Institute of Occupational Health or equivalent Experience of managing H&S for an organisation at a strategic level Conversant with ISO 9001 / 14001 / 45001 High levels of interpersonal skills and the confidence to deliver information in an interesting and engaging manner. Client facing with excellent motivational and influencing skills. Practical and demonstrable knowledge liaising with enforcement agency / insurers and clients. Event investigation & analysis including root cause analysis. Development and delivery of QHSE training Excellent verbal and written communication skills Numerate with a high degree of computer literacy. Experience working in Financial Sector or Property and Facilities Management environment. Formal qualification in environmental management Relevant auditing qualification and experience About CBRE Global Workplace Solutions : As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
We have a new opportunity for an Assistant Site Manager to join the current build team within Vistry Thames Valley at our development in High Wycombe, Buckinghamshire. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 06, 2024
Full time
We have a new opportunity for an Assistant Site Manager to join the current build team within Vistry Thames Valley at our development in High Wycombe, Buckinghamshire. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 06, 2024
Full time
We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Are you passionate about ensuring safe and secure living environments for individuals and families? Do you have a strong background in health and safety within the social housing sector? If so, we have an exciting opportunity for you! Client Details I am working with a leading organisation dedicated to providing high-quality social housing solutions. Committed to excellence and innovation, we are now seeking a motivated and experienced individual to join our team as a Health and Safety Business Partner. Description Collaborate with internal and external stakeholders to develop and implement effective health and safety strategies for social housing projects. Conduct regular risk assessments and inspections to identify potential hazards and ensure compliance with relevant regulations and standards. Provide expert advice and guidance on health and safety matters, promoting a proactive safety culture throughout the organisation. Develop and deliver training programs to enhance the health and safety awareness of staff, contractors, and residents. Investigate incidents and accidents, analysing root causes and recommending preventative measures. Stay informed about changes in health and safety legislation and industry best practices, ensuring continuous improvement. Profile Proven experience in health and safety management within the social housing sector. Recognised health and safety qualification (NEBOSH, IOSH, etc.). Strong knowledge of relevant legislation, regulations, and industry standards. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Demonstrated ability to develop and implement effective health and safety strategies. Proactive and results-driven mindset with a commitment to continuous improvement. Job Offer Competitive salary Flexible working arrangements Professional development opportunities Contributory pension scheme Employee assistance program
Apr 03, 2024
Full time
Are you passionate about ensuring safe and secure living environments for individuals and families? Do you have a strong background in health and safety within the social housing sector? If so, we have an exciting opportunity for you! Client Details I am working with a leading organisation dedicated to providing high-quality social housing solutions. Committed to excellence and innovation, we are now seeking a motivated and experienced individual to join our team as a Health and Safety Business Partner. Description Collaborate with internal and external stakeholders to develop and implement effective health and safety strategies for social housing projects. Conduct regular risk assessments and inspections to identify potential hazards and ensure compliance with relevant regulations and standards. Provide expert advice and guidance on health and safety matters, promoting a proactive safety culture throughout the organisation. Develop and deliver training programs to enhance the health and safety awareness of staff, contractors, and residents. Investigate incidents and accidents, analysing root causes and recommending preventative measures. Stay informed about changes in health and safety legislation and industry best practices, ensuring continuous improvement. Profile Proven experience in health and safety management within the social housing sector. Recognised health and safety qualification (NEBOSH, IOSH, etc.). Strong knowledge of relevant legislation, regulations, and industry standards. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Demonstrated ability to develop and implement effective health and safety strategies. Proactive and results-driven mindset with a commitment to continuous improvement. Job Offer Competitive salary Flexible working arrangements Professional development opportunities Contributory pension scheme Employee assistance program
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, rights of light, party wall and health & safety. The role: This is an exciting opportunity for an ambitious Fire Engineer to develop the Fire Consultancy Services within an award winning multi-disciplinary consultancy, ranked 35 th in the top 150 consultancies. We are currently looking for a full time Senior Fire Engineer to join our Fire Consultancy Team and to expand the services offered to our clients, who range from a variety of Housing Associations, Local Authorities, Developers, commercial portfolio holders and residential management companies. The position offers you the ability to take a leading role in the practices development in this sector with excellent potential for career progression. You will be relied upon to help promote the practice and continue to develop and maintain client relationships, as you further develop the fire engineering team to further support the multidisciplinary offering. What you will be doing: Undertaking all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer, ensuring compliance with UK regulations and industry standards. Staying current with national and local fire safety codes and standards and ensuring that all fire protection systems and procedures meet regulatory requirements. Undertaking regular inspections, preparing reports, and providing recommendations for improvements or upgrades as needed. Assisting in the development of the Fire Consultancy Services, including assisting with marketing, training of co-workers, reporting to partners etc. Assisting other members of the practice in all matters relating to Fire Engineering. Maintaining accurate and up-to-date records on the companies document management system. Communicating with all stakeholders and leading design teams as required to successfully manage complex projects from inception to completion. Qualifications To be a Chartered Fire Engineer (CEng). To be a full member of the IFE (MIFireE) Further memberships and accreditations with other relevant professional organisations. Knowledge Proven experience as a Fire Engineer, with a strong track record of successful project implementation. In-depth knowledge of UK fire safety regulations and codes, for example, BS 9991 / BS 9999, RRFSO, PAS 79, PAS 9980, BS 7974 and Approved Document B. Skills Strong background in fire safety with the ability to not only appraise a scheme to satisfy the requirements of ADB and/or BS 9991 / BS 9999 but also to provide a Fire Engineered alternative solution following the framework of BS 7974, including full justification, and supporting calculations. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with various stakeholders. Experienced at liaison with Local Authorities, Building Safety Regulator, construction professionals, Architects and Local Fire and Rescue Services and be able to communicate effectively and collaboratively with the design team. Ability to work independently and complete all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer. Proficient use of IT skills, including Microsoft Office products such as Word, Excel, PowerPoint, Outlook & MS Teams. Full UK Licence and access to a vehicle for travel Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now happy to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We also invest heavily in Leadership and Management Development and Female Leadership Programmes. We are passionate about encouraging more diversity within the construction industry and are looking at apprenticeship and schools outreach programmes as part of our strategy. If you are aligned to our values and are a talented and commercially minded Senior Fire Engineer , please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
Apr 03, 2024
Full time
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, rights of light, party wall and health & safety. The role: This is an exciting opportunity for an ambitious Fire Engineer to develop the Fire Consultancy Services within an award winning multi-disciplinary consultancy, ranked 35 th in the top 150 consultancies. We are currently looking for a full time Senior Fire Engineer to join our Fire Consultancy Team and to expand the services offered to our clients, who range from a variety of Housing Associations, Local Authorities, Developers, commercial portfolio holders and residential management companies. The position offers you the ability to take a leading role in the practices development in this sector with excellent potential for career progression. You will be relied upon to help promote the practice and continue to develop and maintain client relationships, as you further develop the fire engineering team to further support the multidisciplinary offering. What you will be doing: Undertaking all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer, ensuring compliance with UK regulations and industry standards. Staying current with national and local fire safety codes and standards and ensuring that all fire protection systems and procedures meet regulatory requirements. Undertaking regular inspections, preparing reports, and providing recommendations for improvements or upgrades as needed. Assisting in the development of the Fire Consultancy Services, including assisting with marketing, training of co-workers, reporting to partners etc. Assisting other members of the practice in all matters relating to Fire Engineering. Maintaining accurate and up-to-date records on the companies document management system. Communicating with all stakeholders and leading design teams as required to successfully manage complex projects from inception to completion. Qualifications To be a Chartered Fire Engineer (CEng). To be a full member of the IFE (MIFireE) Further memberships and accreditations with other relevant professional organisations. Knowledge Proven experience as a Fire Engineer, with a strong track record of successful project implementation. In-depth knowledge of UK fire safety regulations and codes, for example, BS 9991 / BS 9999, RRFSO, PAS 79, PAS 9980, BS 7974 and Approved Document B. Skills Strong background in fire safety with the ability to not only appraise a scheme to satisfy the requirements of ADB and/or BS 9991 / BS 9999 but also to provide a Fire Engineered alternative solution following the framework of BS 7974, including full justification, and supporting calculations. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with various stakeholders. Experienced at liaison with Local Authorities, Building Safety Regulator, construction professionals, Architects and Local Fire and Rescue Services and be able to communicate effectively and collaboratively with the design team. Ability to work independently and complete all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer. Proficient use of IT skills, including Microsoft Office products such as Word, Excel, PowerPoint, Outlook & MS Teams. Full UK Licence and access to a vehicle for travel Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now happy to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We also invest heavily in Leadership and Management Development and Female Leadership Programmes. We are passionate about encouraging more diversity within the construction industry and are looking at apprenticeship and schools outreach programmes as part of our strategy. If you are aligned to our values and are a talented and commercially minded Senior Fire Engineer , please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Apr 03, 2024
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Vistry South East are delighted to announce a fantastic opportunity for Assistant Site Managers to join our growing division on a flagship site in Ottershaw, Surrey. The site comprises of 184 units, traditional build (houses and low rise flats). If you are an experienced Assistant Site Manager who has the ability to adapt, overcome and would like to deliver a high quality product and grow within a fast developing business, then we would love to hear from you. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable - NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site based staff and ensure points raised are acted on. Arrange and attend effective site based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Mar 30, 2024
Full time
Vistry South East are delighted to announce a fantastic opportunity for Assistant Site Managers to join our growing division on a flagship site in Ottershaw, Surrey. The site comprises of 184 units, traditional build (houses and low rise flats). If you are an experienced Assistant Site Manager who has the ability to adapt, overcome and would like to deliver a high quality product and grow within a fast developing business, then we would love to hear from you. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable - NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site based staff and ensure points raised are acted on. Arrange and attend effective site based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Mar 25, 2024
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable