Job Description
Plumbing Engineer
Objectives of the role:
Job will entail the inspection, servicing and fault finding of plumbing, in both Domestic and commercial properties. The Post-Holder will be required to complete relevant documentation and certification to organisation standard, as well as attending reactive repair call outs.
Role responsibilities:
* Working as part of a team you will ensure that you meet Customer service standards and
* reasonable expectations, during working hours and “out of hours”.
* Carry out a wide range of work dependent on demand, to a high standard and ensuring high levels of productivity at all times.
* To attend responsive repairs, diagnose faults and undertake remedial actions.
* Respond as required to emergency situations. Manage materials and van stock as required.
* Provide support and cover to other engineers and participate in the OOH’s service provision duty rota.
* Liaise with despatcher for appointments, access and work details as necessary.
* Liaise with customers to arrange access arrangements and to discuss works.
* Ensure accurate and timely completion of all paperwork including documentation e.g.job tickets and timesheets and ensure these are passed to despatcher within agreed timescales.
* Ensure that any required qualifications for your position remain valid and to ensure that an
* necessary training is arranged and undertaken within the specified timescales.
* Attend meetings and training sessions as required.
* Comply with all relevant company policies and procedures
* Ensure any tools and equipment used are maintained in a safe manner and that any defects reported to your Line Manager immediately.
* Ensure that your vehicle is regularly checked, maintained and well presented.
* Protect the confidentiality of all records in line with DYNO practices and the Data Protection requirements.
* All employees must comply with all company health & safety policies, procedures and
* guidelines and promote and maintain an active approach to health & safety, in respect of yourself, colleagues and customers.
This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements.
Qualifications & Experience
Essential Criteria
* NVQ level 2 or 3, city & Guilds, in plumbing
* Full UK driving licence
* No more than 6 points on licence
* Experience of driving vans
Desirable Criteria
· Water Supply (Water fitting) Regulations 1999
· Unvented Hot water
Skills and Ability
* Good organisational and time management skills.
* Ability to keep calm in difficult circumstances.
* Ability to build sound relationships with customers and staff.
* Enthusiasm for providing an excellent service to our customers.
* Ability to meet targets and deadlines, often under pressure.
* Good communication skills, both verbal and written.
* Good Customer Service skills.
Disposition
· Friendly and informative
· Self-motivated
· Enthusiastic and proactive with a positive attitude.
· Committed to excellent customer service.
Other Requirements
· Sound knowledge of safe electrical isolation procedures.
· Experience of multi skilled tasks including plumbing repairs