Public Liaison Officer - Construction

Brownlee Dean are excited to be recruiting a Public Liaison Officer for a Dynamic & Successful Civil Engineering Contractor who work on projects throughout the UK. This business is in a very strong financial position with a healthy pipeline of work; after a recent project award they are now recruiting a PLO to work as part of the site team on a large scale infrastructure project in the Peterborough area. The Role The PLO will report to the Project Senior Contract Manager and will be introduced to the local community at the start of works launch event to be arranged prior to works commencing on site. This event will provide information about the scheme and the contact information for the PLO. The PLO will be a permanent role present on site for the duration of the works being the principal site contact for all stakeholders. It is not expected that the PLO tasks will be a full time role therefore there are certain office management responsibilities we would expect the successful candidate to undertake. The successful candidate will be responsible for: * Liaising and building relationships with all key stakeholders as well as attending stakeholder forums * Operate as the principal contact on site for members of the public and all other interested parties * Responsible for effective communication of any disruptions works (i.e. traffic management) that may cause to residents and all other interested parties * Production of weekly reports outlining all verbal and written communications to the public/other interested parties * Implementing measures and completing documentation to provide evidence of compliance with the considerate constructors scheme with the aim of achieving the highest mark possible. * Updating project information boards, managing social media and website, and project information centres * Production of letters for approval by the Project Manager outlining key information, keeping local residents informed of upcoming works * Dealing with all enquiries and complaints from the public and stakeholders, maintaining a compliments/complaints register and following up on any actions arising * Updating and meeting with Councillors, communicating with local councils to coordinate key dates * Communicating with schools, colleges and universities raise the profile of the industry, as well as representing the company at careers fairs and events * Undertake office management tasks for the project ensuring the smooth running of the office facility. * Provide administration support to the team as required Pre-requisites To be considered for this role you must have the following attributes; * Prior experience in a public/community/stakeholder engagement role ideally within the construction industry * Excellent communication skills – verbal and written * Good knowledge of the local area and stakeholders of the site * An ability to respond effectively to enquiries and complaints * Able to work autonomously with limited supervision as well as being an effective team player * An ability to design and produce newsletters and leaflets * Conflict and aggression management training * An approachable manner with effective communication skills * A positive approach with confidence to communicate and build relationships with a wide variety of people * Ability to organise and prioritise work accordingly * Full UK driving license and own vehicle. * Ideally hold a current CSCS card. Remuneration This is a permanent position and the salary is negotiable depending upon experience To apply for this role please send your CV