Customer Liaison - Havant
Trant Engineering are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant
Trant Engineering Ltd has a long history of engineering and construction excellence, delivering high quality EPC engineering and construction services throughout the UK and overseas. We successfully deliver complex turnkey engineering projects in sectors such as Process & Water, Energy, Defence, Oil & Gas and Nuclear.
We offer clients a range of services including design, manufacturing, installation, construction and commissioning. Our in-house design and offsite manufacturing teams’ work closely to develop technology-based solutions with a strong focus on innovation and value engineering.
Our in-house multi-disciplinary services include civil, process, mechanical, electrical, instrumentation, control and automation, supplemented by the design and manufacture of Control Panels, MCC’s, PLC’s, SCADA and automation systems. We also provide a range of bespoke modular and containerised water & wastewater treatment and fuel conditioning systems.
We have over 800 employees and with a healthy forward order book with a projected turnover of £180m this year, it is an exciting time to join the business.
We are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant, to assist in the delivery of a business-critical service to ensure that customers’ expectations are exceeded. They will manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion.
Key Responsibilities:
·Management of additional contacts and manager ring backs to ensure delivery of business targets
·Liaise with customers to identify and discuss reason for additional contact
·Gain an understanding of manager ring back reason from previous job history and customers contact to resolve customers query
·Take ownership and manage customers’ expectations
·Manage the local landowners where we are taking the land for the project
·Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required
·Ensure customers are kept fully informed of developments/progress
·Take personal ownership and deliver a personal service which exceeds customer expectations
·Identify and implement solutions to resolve any issues that may result in a dissatisfied customer
·Ensure own compliance with Quality procedures
·Ensure that all conversations and agreements are recorded
·Proactive monitoring of customer commitments
·Proactively monitor customer work contact customers early to advise of problems with meeting commitments or appointments, agreeing a new date if necessary
·Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution
·Daily communications with landowners / farmers / business owners etc
·Escalate situations to Site Agent/Project Manager to assist in managing operational risk
·Relay information to other internal stakeholders in incident situations
·Ensure own compliance with contingency plan procedures during incidents
·Proactively screen confirmed work orders to verify satisfactory completion
·Proactively monitor newly confirmed operations in the live environment
·Assess status of confirmed operations and undertake further work as required
·Send satisfaction survey to customer to understand if they are fully satisfied with the work that has been completed as and when deemed necessary
·Take the appropriate action for unresolved customer issues and feedback to improve customer satisfaction
·Highlight any areas of process non-compliance so training needs can be identified
Company Benefits;
At Trant Engineering we offer the opportunity for career development and progression within a professional working environment. Our company benefits package includes;
·A competitive salary
·Company car or car allowance
·24 days holiday (increasing with service) + bank holidays
·Flexible Working Options
·Pension
·Free onsite parking
·Bike to Work Scheme
Equal Opportunities;
Trant Engineering Limited is committed to equal opportunities for all and we do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, gender, disability or age
*Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 10 working days of application, please assume that you have been unsuccessful on this occasion
Mar 23, 2022
Permanent
Customer Liaison - Havant
Trant Engineering are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant
Trant Engineering Ltd has a long history of engineering and construction excellence, delivering high quality EPC engineering and construction services throughout the UK and overseas. We successfully deliver complex turnkey engineering projects in sectors such as Process & Water, Energy, Defence, Oil & Gas and Nuclear.
We offer clients a range of services including design, manufacturing, installation, construction and commissioning. Our in-house design and offsite manufacturing teams’ work closely to develop technology-based solutions with a strong focus on innovation and value engineering.
Our in-house multi-disciplinary services include civil, process, mechanical, electrical, instrumentation, control and automation, supplemented by the design and manufacture of Control Panels, MCC’s, PLC’s, SCADA and automation systems. We also provide a range of bespoke modular and containerised water & wastewater treatment and fuel conditioning systems.
We have over 800 employees and with a healthy forward order book with a projected turnover of £180m this year, it is an exciting time to join the business.
We are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant, to assist in the delivery of a business-critical service to ensure that customers’ expectations are exceeded. They will manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion.
Key Responsibilities:
·Management of additional contacts and manager ring backs to ensure delivery of business targets
·Liaise with customers to identify and discuss reason for additional contact
·Gain an understanding of manager ring back reason from previous job history and customers contact to resolve customers query
·Take ownership and manage customers’ expectations
·Manage the local landowners where we are taking the land for the project
·Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required
·Ensure customers are kept fully informed of developments/progress
·Take personal ownership and deliver a personal service which exceeds customer expectations
·Identify and implement solutions to resolve any issues that may result in a dissatisfied customer
·Ensure own compliance with Quality procedures
·Ensure that all conversations and agreements are recorded
·Proactive monitoring of customer commitments
·Proactively monitor customer work contact customers early to advise of problems with meeting commitments or appointments, agreeing a new date if necessary
·Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution
·Daily communications with landowners / farmers / business owners etc
·Escalate situations to Site Agent/Project Manager to assist in managing operational risk
·Relay information to other internal stakeholders in incident situations
·Ensure own compliance with contingency plan procedures during incidents
·Proactively screen confirmed work orders to verify satisfactory completion
·Proactively monitor newly confirmed operations in the live environment
·Assess status of confirmed operations and undertake further work as required
·Send satisfaction survey to customer to understand if they are fully satisfied with the work that has been completed as and when deemed necessary
·Take the appropriate action for unresolved customer issues and feedback to improve customer satisfaction
·Highlight any areas of process non-compliance so training needs can be identified
Company Benefits;
At Trant Engineering we offer the opportunity for career development and progression within a professional working environment. Our company benefits package includes;
·A competitive salary
·Company car or car allowance
·24 days holiday (increasing with service) + bank holidays
·Flexible Working Options
·Pension
·Free onsite parking
·Bike to Work Scheme
Equal Opportunities;
Trant Engineering Limited is committed to equal opportunities for all and we do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, gender, disability or age
*Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 10 working days of application, please assume that you have been unsuccessful on this occasion
Customer Liaison - Havant
Trant Engineering are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant
Trant Engineering Ltd has a long history of engineering and construction excellence, delivering high quality EPC engineering and construction services throughout the UK and overseas. We successfully deliver complex turnkey engineering projects in sectors such as Process & Water, Energy, Defence, Oil & Gas and Nuclear.
We offer clients a range of services including design, manufacturing, installation, construction and commissioning. Our in-house design and offsite manufacturing teams’ work closely to develop technology-based solutions with a strong focus on innovation and value engineering.
Our in-house multi-disciplinary services include civil, process, mechanical, electrical, instrumentation, control and automation, supplemented by the design and manufacture of Control Panels, MCC’s, PLC’s, SCADA and automation systems. We also provide a range of bespoke modular and containerised water & wastewater treatment and fuel conditioning systems.
We have over 800 employees and with a healthy forward order book with a projected turnover of £180m this year, it is an exciting time to join the business.
We are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant, to assist in the delivery of a business-critical service to ensure that customers’ expectations are exceeded. They will manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion.
Key Responsibilities:
·Management of additional contacts and manager ring backs to ensure delivery of business targets
·Liaise with customers to identify and discuss reason for additional contact
·Gain an understanding of manager ring back reason from previous job history and customers contact to resolve customers query
·Take ownership and manage customers’ expectations
·Manage the local landowners where we are taking the land for the project
·Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required
·Ensure customers are kept fully informed of developments/progress
·Take personal ownership and deliver a personal service which exceeds customer expectations
·Identify and implement solutions to resolve any issues that may result in a dissatisfied customer
·Ensure own compliance with Quality procedures
·Ensure that all conversations and agreements are recorded
·Proactive monitoring of customer commitments
·Proactively monitor customer work contact customers early to advise of problems with meeting commitments or appointments, agreeing a new date if necessary
·Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution
·Daily communications with landowners / farmers / business owners etc
·Escalate situations to Site Agent/Project Manager to assist in managing operational risk
·Relay information to other internal stakeholders in incident situations
·Ensure own compliance with contingency plan procedures during incidents
·Proactively screen confirmed work orders to verify satisfactory completion
·Proactively monitor newly confirmed operations in the live environment
·Assess status of confirmed operations and undertake further work as required
·Send satisfaction survey to customer to understand if they are fully satisfied with the work that has been completed as and when deemed necessary
·Take the appropriate action for unresolved customer issues and feedback to improve customer satisfaction
·Highlight any areas of process non-compliance so training needs can be identified
Company Benefits;
At Trant Engineering we offer the opportunity for career development and progression within a professional working environment. Our company benefits package includes;
·A competitive salary
·Company car or car allowance
·24 days holiday (increasing with service) + bank holidays
·Flexible Working Options
·Pension
·Free onsite parking
·Bike to Work Scheme
Equal Opportunities;
Trant Engineering Limited is committed to equal opportunities for all and we do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, gender, disability or age
*Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 10 working days of application, please assume that you have been unsuccessful on this occasion
Mar 23, 2022
Permanent
Customer Liaison - Havant
Trant Engineering are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant
Trant Engineering Ltd has a long history of engineering and construction excellence, delivering high quality EPC engineering and construction services throughout the UK and overseas. We successfully deliver complex turnkey engineering projects in sectors such as Process & Water, Energy, Defence, Oil & Gas and Nuclear.
We offer clients a range of services including design, manufacturing, installation, construction and commissioning. Our in-house design and offsite manufacturing teams’ work closely to develop technology-based solutions with a strong focus on innovation and value engineering.
Our in-house multi-disciplinary services include civil, process, mechanical, electrical, instrumentation, control and automation, supplemented by the design and manufacture of Control Panels, MCC’s, PLC’s, SCADA and automation systems. We also provide a range of bespoke modular and containerised water & wastewater treatment and fuel conditioning systems.
We have over 800 employees and with a healthy forward order book with a projected turnover of £180m this year, it is an exciting time to join the business.
We are now recruiting for a Customer Manager to join our Southern Water delivery team based on site in Havant, to assist in the delivery of a business-critical service to ensure that customers’ expectations are exceeded. They will manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion.
Key Responsibilities:
·Management of additional contacts and manager ring backs to ensure delivery of business targets
·Liaise with customers to identify and discuss reason for additional contact
·Gain an understanding of manager ring back reason from previous job history and customers contact to resolve customers query
·Take ownership and manage customers’ expectations
·Manage the local landowners where we are taking the land for the project
·Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required
·Ensure customers are kept fully informed of developments/progress
·Take personal ownership and deliver a personal service which exceeds customer expectations
·Identify and implement solutions to resolve any issues that may result in a dissatisfied customer
·Ensure own compliance with Quality procedures
·Ensure that all conversations and agreements are recorded
·Proactive monitoring of customer commitments
·Proactively monitor customer work contact customers early to advise of problems with meeting commitments or appointments, agreeing a new date if necessary
·Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution
·Daily communications with landowners / farmers / business owners etc
·Escalate situations to Site Agent/Project Manager to assist in managing operational risk
·Relay information to other internal stakeholders in incident situations
·Ensure own compliance with contingency plan procedures during incidents
·Proactively screen confirmed work orders to verify satisfactory completion
·Proactively monitor newly confirmed operations in the live environment
·Assess status of confirmed operations and undertake further work as required
·Send satisfaction survey to customer to understand if they are fully satisfied with the work that has been completed as and when deemed necessary
·Take the appropriate action for unresolved customer issues and feedback to improve customer satisfaction
·Highlight any areas of process non-compliance so training needs can be identified
Company Benefits;
At Trant Engineering we offer the opportunity for career development and progression within a professional working environment. Our company benefits package includes;
·A competitive salary
·Company car or car allowance
·24 days holiday (increasing with service) + bank holidays
·Flexible Working Options
·Pension
·Free onsite parking
·Bike to Work Scheme
Equal Opportunities;
Trant Engineering Limited is committed to equal opportunities for all and we do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, gender, disability or age
*Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 10 working days of application, please assume that you have been unsuccessful on this occasion
Bid and Content Writer required for an inspiring civil engineering company, a long established, yet growing business in Southampton. The role plays a fundamental part of the bid team, who's members are all, without exception - friendly and jovial personalities.
The company has a successful trading history spanning 4 decades, and 300% growth in the last three years, it's a undoubtedly a great time to join this business.The company has a great culture for continuous training and personal development and offer strong career opportunities for those wishing to progress.
Crucuically, the company undertake criticial and essential infrastrucuture, which are often government backed schemes and framewworks making this is a compartively stable sector.
You will:
* Supporting the Work Winning Manager on bids, pitches and proposals
* Writing or rewriting a section.
* Looking for and crafting good evidence and case studies.
* Promoting bid activities internally through the intranet and other internal communication channels
* Attending customer / bid events or site visits
* Preparing the bid programme and schedule of deliverables including setting key meeting dates
* Preparing win plans and other documentation for presentation
* Attending kick-off and progress meetings either in person or by conference call with bid team members
* Attending workshops to develop win themes, the commercial strategy or elements of our technical solution
* Tracking bid progress against programme
* Assisting in developing a coherent solution to meet client requirements
* Preparing for the handover of the winning bid to the delivery team
* Supporting a bid wash-up meeting so lessons learnt can be brought forward to the next bid.
Bids will vary in duration, size and complexity: from a few weeks, through to multi-stage negotiated processes, with contract values anything from £50,000 through to £(phone number removed) p.a. and may include civil, road, rail and other infrastructure projects.
Bid stages to support include Soft Market Tests (working with Business Development colleagues), Expressions of Interest, PQQ, ITT/ITN, ISOS/ISDS, BAFO as well as closedown and handover to the mobilisation/delivery team
Job Requirements
What are the requirements?
Essential -
* Relevant Industry qualification (Minimum HND/HNC. BEng/BSc or equivalent preferred)
* Good understanding of construction and civil engineering industry practises and methods
* Highly proficient in using document production software to produce compelling proposals (Microsoft Word, Excel etc)
* Driving License
Non-Essential / Desirables –
* Project Management qualification (such as APMP/ PRINCE2 etc)
* Use of graphics packages such as Adobe suite, InDesign etc
* Knowledge of public and private sector procurement methodologies
There will be a generous package, which would be discussed on an individual basis.
Here's just some of the other benefits:
* Pension Auto Enrolment – 5% from Employee + 3% from Employer = 8% Pension
* Holidays = 25 Days + Bank Holidays (5 Days holiday reserved for xmas shut down).
* Mileage / Fuel payable at current government rates
* Annual Attendance to family fun day
* Sponsorship with the Academy if candidates would like to undertake further learning or training
* Flexible working to suit employee and family needs
* Rewards scheme free of charge – discounts to hundreds of high street stores
* An annual bonus has historically been paid, which in recent years has been 2% of salary
Interviews will initially take place via video link so that progress can be made during the lockdown.
If you require further information - please contact Tristan Prior
May 07, 2020
Permanent
Bid and Content Writer required for an inspiring civil engineering company, a long established, yet growing business in Southampton. The role plays a fundamental part of the bid team, who's members are all, without exception - friendly and jovial personalities.
The company has a successful trading history spanning 4 decades, and 300% growth in the last three years, it's a undoubtedly a great time to join this business.The company has a great culture for continuous training and personal development and offer strong career opportunities for those wishing to progress.
Crucuically, the company undertake criticial and essential infrastrucuture, which are often government backed schemes and framewworks making this is a compartively stable sector.
You will:
* Supporting the Work Winning Manager on bids, pitches and proposals
* Writing or rewriting a section.
* Looking for and crafting good evidence and case studies.
* Promoting bid activities internally through the intranet and other internal communication channels
* Attending customer / bid events or site visits
* Preparing the bid programme and schedule of deliverables including setting key meeting dates
* Preparing win plans and other documentation for presentation
* Attending kick-off and progress meetings either in person or by conference call with bid team members
* Attending workshops to develop win themes, the commercial strategy or elements of our technical solution
* Tracking bid progress against programme
* Assisting in developing a coherent solution to meet client requirements
* Preparing for the handover of the winning bid to the delivery team
* Supporting a bid wash-up meeting so lessons learnt can be brought forward to the next bid.
Bids will vary in duration, size and complexity: from a few weeks, through to multi-stage negotiated processes, with contract values anything from £50,000 through to £(phone number removed) p.a. and may include civil, road, rail and other infrastructure projects.
Bid stages to support include Soft Market Tests (working with Business Development colleagues), Expressions of Interest, PQQ, ITT/ITN, ISOS/ISDS, BAFO as well as closedown and handover to the mobilisation/delivery team
Job Requirements
What are the requirements?
Essential -
* Relevant Industry qualification (Minimum HND/HNC. BEng/BSc or equivalent preferred)
* Good understanding of construction and civil engineering industry practises and methods
* Highly proficient in using document production software to produce compelling proposals (Microsoft Word, Excel etc)
* Driving License
Non-Essential / Desirables –
* Project Management qualification (such as APMP/ PRINCE2 etc)
* Use of graphics packages such as Adobe suite, InDesign etc
* Knowledge of public and private sector procurement methodologies
There will be a generous package, which would be discussed on an individual basis.
Here's just some of the other benefits:
* Pension Auto Enrolment – 5% from Employee + 3% from Employer = 8% Pension
* Holidays = 25 Days + Bank Holidays (5 Days holiday reserved for xmas shut down).
* Mileage / Fuel payable at current government rates
* Annual Attendance to family fun day
* Sponsorship with the Academy if candidates would like to undertake further learning or training
* Flexible working to suit employee and family needs
* Rewards scheme free of charge – discounts to hundreds of high street stores
* An annual bonus has historically been paid, which in recent years has been 2% of salary
Interviews will initially take place via video link so that progress can be made during the lockdown.
If you require further information - please contact Tristan Prior
Junior or Assistant Estimator (civil engineering) required for a long established, yet growing business in Southampton. With a successful trading history spanning 4 decades, and 300% growth in the last three years, it's a great time to join this business.The company has a great culture for continuous training and personal development and offer strong career opportunities for those wishing to progress.
As an estimator in the Preconstruction team, you will play a key role in preparing properly considered cost estimates and budget prices to meet specified timescales for schemes covering a range of civil engineering industry sectors, work types, locations and value.
You will:
* Coordinate with the pre-construction team.
* Organise and prepare supply chain enquiries.
* Contribute to financial submissions.
* Prepare and present estimates in conjunction with the Bid Managers, Senior Managers and Directors at cost estimate reviews and settlement meetings.
* Coordinate with the Estimator and Bid Manager on all aspects relating to the financial submission.
* Contribute to collecting and distributing feedback.
* Assist in preparation and hand over of tender information to project teams.
Job Requirements
What are our requirements?
* Degree, HND in Civil Engineering or NVQ equivalent level.
* Suitable civil engineering site experience, with good awareness of construction methods and typical production rates / outputs for basic activities.
What would be desirable for this role?
* Member of relevant professional institution.
* Awareness of UK civil construction market.
* Awareness of common forms of contract.
* Previous experience off SSM7 and the measurement of civls schemes
There will be a generous package, which would be discussed on an individual basis.
Here's just some of the other benefits:
* Pension Auto Enrolment – 5% from Employee + 3% from Employer = 8% Pension
* Holidays = 25 Days + Bank Holidays (5 Days holiday reserved for xmas shut down).
* Mileage / Fuel payable at current government rates
* Annual Attendance to family fun day
* Sponsorship with the Academy if candidates would like to undertake further learning or training
* Flexible working to suit employee and family needs
* Rewards scheme free of charge – discounts to hundreds of high street stores
* An annual bonus has historically been paid, which in recent years has been 2% of salary
Interviews will initially take place via video link so that progress can be made during the lockdown.
If you require further information - please contact Tristan Prior
May 07, 2020
Permanent
Junior or Assistant Estimator (civil engineering) required for a long established, yet growing business in Southampton. With a successful trading history spanning 4 decades, and 300% growth in the last three years, it's a great time to join this business.The company has a great culture for continuous training and personal development and offer strong career opportunities for those wishing to progress.
As an estimator in the Preconstruction team, you will play a key role in preparing properly considered cost estimates and budget prices to meet specified timescales for schemes covering a range of civil engineering industry sectors, work types, locations and value.
You will:
* Coordinate with the pre-construction team.
* Organise and prepare supply chain enquiries.
* Contribute to financial submissions.
* Prepare and present estimates in conjunction with the Bid Managers, Senior Managers and Directors at cost estimate reviews and settlement meetings.
* Coordinate with the Estimator and Bid Manager on all aspects relating to the financial submission.
* Contribute to collecting and distributing feedback.
* Assist in preparation and hand over of tender information to project teams.
Job Requirements
What are our requirements?
* Degree, HND in Civil Engineering or NVQ equivalent level.
* Suitable civil engineering site experience, with good awareness of construction methods and typical production rates / outputs for basic activities.
What would be desirable for this role?
* Member of relevant professional institution.
* Awareness of UK civil construction market.
* Awareness of common forms of contract.
* Previous experience off SSM7 and the measurement of civls schemes
There will be a generous package, which would be discussed on an individual basis.
Here's just some of the other benefits:
* Pension Auto Enrolment – 5% from Employee + 3% from Employer = 8% Pension
* Holidays = 25 Days + Bank Holidays (5 Days holiday reserved for xmas shut down).
* Mileage / Fuel payable at current government rates
* Annual Attendance to family fun day
* Sponsorship with the Academy if candidates would like to undertake further learning or training
* Flexible working to suit employee and family needs
* Rewards scheme free of charge – discounts to hundreds of high street stores
* An annual bonus has historically been paid, which in recent years has been 2% of salary
Interviews will initially take place via video link so that progress can be made during the lockdown.
If you require further information - please contact Tristan Prior