Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway. You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. Our values Our values add up to P.A.C.E . Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes. We are looking for an experienced Voids & Allocations Co-ordinator to allocate homes to nominees in the most efficient manner, maximising rental income and delivering an excellent customer experience in the process. You will produce a high-quality service that ensures compliance with standards set by GHA, local authorities and regulators as applicable. Your duties will include but not be limited to: Facilitate, monitor, and promote mobility across our internal transfer list and mutual exchange demographic of customers, including determining nominations and the interpretation and application of the relevant lettings policies To advertise properties promptly on CBL websites using Nomination forms or Housing systems where appropriate. Documentation and record keeping: Accurately record customer interactions, issue details, troubleshooting steps, and resolutions in the relevant internal systems ensuring thorough and organised documentation. Administration and invoicing: Process all invoices including appropriate record keeping and provide any relevant administrative support to colleagues. To produce copy and distribute all advertising and publicity material, with special regard to choice based lettings and the advertising of vacant homes. To assist in developing our internal transfer list and to assist in helping us make the best use of our housing stock, including making recommendations for property alterations to help ease overcrowding or to help those customers who's circumstances have changed due to health reasons Knowledge, Skills and Experience Previous experience in a customer service or technical support role is desirable. Ability to work well under pressure, manage multiple customer interactions simultaneously, and meet established performance targets Proficiency in using helpdesk software, ticketing systems, and customer relationship management (CRM) tools. Strong attention to detail and organisational skills to ensure accurate documentation and follow-up on customer cases. Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner. If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you. Our benefits package includes: Annual Leave: starting at 28 days, plus Bank Holidays. Subsidised Health and Wellbeing Membership. Simply Health - help towards the costs of dentist, optician, and private medical appointments. Employee Assistance Programme - including free legal, financial and counselling advice. Pension - up to 10% employer contribution. Please note only shortlisted candidates will be contacted. CLOSING DATE: Monday 1st April 2024 INTERVIEWS: 4th April 2024 GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community.
Mar 28, 2024
Full time
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway. You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. Our values Our values add up to P.A.C.E . Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes. We are looking for an experienced Voids & Allocations Co-ordinator to allocate homes to nominees in the most efficient manner, maximising rental income and delivering an excellent customer experience in the process. You will produce a high-quality service that ensures compliance with standards set by GHA, local authorities and regulators as applicable. Your duties will include but not be limited to: Facilitate, monitor, and promote mobility across our internal transfer list and mutual exchange demographic of customers, including determining nominations and the interpretation and application of the relevant lettings policies To advertise properties promptly on CBL websites using Nomination forms or Housing systems where appropriate. Documentation and record keeping: Accurately record customer interactions, issue details, troubleshooting steps, and resolutions in the relevant internal systems ensuring thorough and organised documentation. Administration and invoicing: Process all invoices including appropriate record keeping and provide any relevant administrative support to colleagues. To produce copy and distribute all advertising and publicity material, with special regard to choice based lettings and the advertising of vacant homes. To assist in developing our internal transfer list and to assist in helping us make the best use of our housing stock, including making recommendations for property alterations to help ease overcrowding or to help those customers who's circumstances have changed due to health reasons Knowledge, Skills and Experience Previous experience in a customer service or technical support role is desirable. Ability to work well under pressure, manage multiple customer interactions simultaneously, and meet established performance targets Proficiency in using helpdesk software, ticketing systems, and customer relationship management (CRM) tools. Strong attention to detail and organisational skills to ensure accurate documentation and follow-up on customer cases. Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner. If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you. Our benefits package includes: Annual Leave: starting at 28 days, plus Bank Holidays. Subsidised Health and Wellbeing Membership. Simply Health - help towards the costs of dentist, optician, and private medical appointments. Employee Assistance Programme - including free legal, financial and counselling advice. Pension - up to 10% employer contribution. Please note only shortlisted candidates will be contacted. CLOSING DATE: Monday 1st April 2024 INTERVIEWS: 4th April 2024 GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community.
Job Description - Head of Workplace Experience & Estate Management (010579) Head of Workplace Experience & Estate Management - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM Job Description - Head of Workplace Experience & Estate Management (Soft Services) The aim of the Central Operations Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Operations, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. This role can be based from either our Threadneedle St office in London or our Leeds office in the city centre. Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information This specific role offers a competitive base salary. We encourage flexible working . click apply for full job details
Mar 27, 2024
Full time
Job Description - Head of Workplace Experience & Estate Management (010579) Head of Workplace Experience & Estate Management - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM Job Description - Head of Workplace Experience & Estate Management (Soft Services) The aim of the Central Operations Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Operations, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. This role can be based from either our Threadneedle St office in London or our Leeds office in the city centre. Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information This specific role offers a competitive base salary. We encourage flexible working . click apply for full job details
Property Administrator £26,000 per annum Estate Manager Hertford, office based with site visits Monday to Friday, 8 am to 5 pm We have a great opportunity for a Property Administrator. This is a challenging and fulfilling position where you will be able to be involved in private residential property management. This working directly for the landlord, client side, and there are no evenings or weekend working. We are ideally looking for someone with Property Management or Lettings experience. This role will suit someone who is highly professional with a desire to work in an entrepreneurial family-business. The position is a varied and interesting client-side role responsible for assisting on the delivery of all lettings, property management and the coordination of maintenance concerns. The successful candidate will be expected to uphold high standards and build outstanding relationships with the tenant community, as well as with internal and external stakeholders. Effective communication, record-keeping, organisation and a focus on continually striving for high standards of service, quality and productivity underpins the role. You will need to be a team player to become a member of the tight-knit team, take great pride in your work, and have an eye for detail. You will be an ambassador, setting the highest of standards in everything you do. Working closely with the Estate Manager, your responsibilities will cover the spectrum of lettings and property management function: Prepare letting information for properties. Respond to residential tenant applications and coordinate and undertake viewings. Carry out pre-tenancy checks and inventory inspections. Resolve routine queries and requests from tenants. Support the Property Manager with rent reviews, for example by conducting market research and property inspections. Contribute to an effective maintenance helpdesk, triaging and prioritising works requests for reactive maintenance. Ensure tenants are responded to promptly and communicated with at all times, and that all jobs are properly recorded and updated on the system. Co-ordinate trades and contractors to attend to reactive and planned works. Follow-up on works carried out and undertake spot checks on site. The successful candidate will have: Ideally some property/lettings management experience. Good negotiating and communication skills. Knowledge and understanding of common building defects and repairs. Discretion, accountability, strong verbal and written communication skills. A positive approach and the ability to prioritise and overcome challenges. A good understanding and working knowledge of Microsoft Office. A valid UK driving licence and your own transport We are looking for someone energetic, dynamic, helpful, hands on, willing and able to get stuck in to many varied and sometimes unexpected tasks! You will need to be a people person . Based about 15 minutes from Hertford, the office is in a rural location. The offices are smart and provide a comfortable working environment. There is plenty of parking! We look forward to hearing from you. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Mar 27, 2024
Full time
Property Administrator £26,000 per annum Estate Manager Hertford, office based with site visits Monday to Friday, 8 am to 5 pm We have a great opportunity for a Property Administrator. This is a challenging and fulfilling position where you will be able to be involved in private residential property management. This working directly for the landlord, client side, and there are no evenings or weekend working. We are ideally looking for someone with Property Management or Lettings experience. This role will suit someone who is highly professional with a desire to work in an entrepreneurial family-business. The position is a varied and interesting client-side role responsible for assisting on the delivery of all lettings, property management and the coordination of maintenance concerns. The successful candidate will be expected to uphold high standards and build outstanding relationships with the tenant community, as well as with internal and external stakeholders. Effective communication, record-keeping, organisation and a focus on continually striving for high standards of service, quality and productivity underpins the role. You will need to be a team player to become a member of the tight-knit team, take great pride in your work, and have an eye for detail. You will be an ambassador, setting the highest of standards in everything you do. Working closely with the Estate Manager, your responsibilities will cover the spectrum of lettings and property management function: Prepare letting information for properties. Respond to residential tenant applications and coordinate and undertake viewings. Carry out pre-tenancy checks and inventory inspections. Resolve routine queries and requests from tenants. Support the Property Manager with rent reviews, for example by conducting market research and property inspections. Contribute to an effective maintenance helpdesk, triaging and prioritising works requests for reactive maintenance. Ensure tenants are responded to promptly and communicated with at all times, and that all jobs are properly recorded and updated on the system. Co-ordinate trades and contractors to attend to reactive and planned works. Follow-up on works carried out and undertake spot checks on site. The successful candidate will have: Ideally some property/lettings management experience. Good negotiating and communication skills. Knowledge and understanding of common building defects and repairs. Discretion, accountability, strong verbal and written communication skills. A positive approach and the ability to prioritise and overcome challenges. A good understanding and working knowledge of Microsoft Office. A valid UK driving licence and your own transport We are looking for someone energetic, dynamic, helpful, hands on, willing and able to get stuck in to many varied and sometimes unexpected tasks! You will need to be a people person . Based about 15 minutes from Hertford, the office is in a rural location. The offices are smart and provide a comfortable working environment. There is plenty of parking! We look forward to hearing from you. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Activus Recruitment are seeking a Mobile Cleaning Supervisor to join our client commercial cleaning company in Reading and surrounding areas. A driving license is essential due to nature of the role. This involves travel between Reading, Guilford, Southampton, Oxford and surrounding areas. This is a great opportunity to work with a large commercial cleaning client who provides flexible working hours to their staff and fantastic career opportunities. Client Management - To build and maintain long term customer relationships To liaise with our clients and always deliver excellent customer care To communicate all issues promptly and effectively and work towards resolving these as quickly and professionally as possible To meet with the clients and obtain Quality Audits, in line with the agreed frequencies To keep the client up to date with all staff changes, holiday, and emergency cover Staff Management: To be the first point of contact for staff To lead and progress all cleaning operatives to be the best they can with appropriate on-site training To ensure that all staff have the appropriate equipment & stores to carry out their duties and deliver these to site when required To ensure and monitor that Time & Attendance is used on each site wherever possible, and to keep Helpdesk up to date with any changes that may occur within the contracts To manage staff holiday, absenteeism and site covers To provide resolution for all staff issues in the first instance To ensure TimeGate is actioned on a daily basis and that all staff are using it correctly. To develop, motivate and grow the strength of the local teams and assist with problem solving when required Recruitment and Selection: To deal with the recruitment and selection process when required To ensure all new start paperwork or onboarding are completed within 3 days of employees joining the company To ensure a site induction is conducted on day one with all new members of staff Health and Safety: To ensure all staff are completing UhUb training as required To ensure all Health and Safety audits are complete and up to date, and all health and Safety training appropriate to the site is undertaken Ensure all aspects of Health and Safety are carried out accordingly to each of your contracts, with correct COSHH, Risk Assessments, Rams & site-specific Rams Ensure that staff are trained on the correct usage of chemicals Ensure that all cleaners have the appropriate PPE required for each site Report any accidents or near misses Act as a Health & Safety officer, promoting a safety culture within the workplace Other Duties: To uphold our company values of Self-Responsibility, Creative, Supportive and Respectful in all aspects of our day To ensure the company is always represented in a professional and positive manner To make sure any extra or additional works are forwarded to Head Office via the online form so these can be invoiced accordingly To liaise with other Mobile Supervisors, Account Managers, Helpdesk, your Line Manager, and all other Spotless colleagues as and when required. Salary: 28k per year Additional: Car, phone and ipad provided.
Mar 25, 2024
Full time
Activus Recruitment are seeking a Mobile Cleaning Supervisor to join our client commercial cleaning company in Reading and surrounding areas. A driving license is essential due to nature of the role. This involves travel between Reading, Guilford, Southampton, Oxford and surrounding areas. This is a great opportunity to work with a large commercial cleaning client who provides flexible working hours to their staff and fantastic career opportunities. Client Management - To build and maintain long term customer relationships To liaise with our clients and always deliver excellent customer care To communicate all issues promptly and effectively and work towards resolving these as quickly and professionally as possible To meet with the clients and obtain Quality Audits, in line with the agreed frequencies To keep the client up to date with all staff changes, holiday, and emergency cover Staff Management: To be the first point of contact for staff To lead and progress all cleaning operatives to be the best they can with appropriate on-site training To ensure that all staff have the appropriate equipment & stores to carry out their duties and deliver these to site when required To ensure and monitor that Time & Attendance is used on each site wherever possible, and to keep Helpdesk up to date with any changes that may occur within the contracts To manage staff holiday, absenteeism and site covers To provide resolution for all staff issues in the first instance To ensure TimeGate is actioned on a daily basis and that all staff are using it correctly. To develop, motivate and grow the strength of the local teams and assist with problem solving when required Recruitment and Selection: To deal with the recruitment and selection process when required To ensure all new start paperwork or onboarding are completed within 3 days of employees joining the company To ensure a site induction is conducted on day one with all new members of staff Health and Safety: To ensure all staff are completing UhUb training as required To ensure all Health and Safety audits are complete and up to date, and all health and Safety training appropriate to the site is undertaken Ensure all aspects of Health and Safety are carried out accordingly to each of your contracts, with correct COSHH, Risk Assessments, Rams & site-specific Rams Ensure that staff are trained on the correct usage of chemicals Ensure that all cleaners have the appropriate PPE required for each site Report any accidents or near misses Act as a Health & Safety officer, promoting a safety culture within the workplace Other Duties: To uphold our company values of Self-Responsibility, Creative, Supportive and Respectful in all aspects of our day To ensure the company is always represented in a professional and positive manner To make sure any extra or additional works are forwarded to Head Office via the online form so these can be invoiced accordingly To liaise with other Mobile Supervisors, Account Managers, Helpdesk, your Line Manager, and all other Spotless colleagues as and when required. Salary: 28k per year Additional: Car, phone and ipad provided.
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Mar 25, 2024
Full time
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Facilities Assistant Woking - Travel around M3 / M4 corridor 27,000 - 32,000 As a result of recent successes and economic growth, our client, a leader in the property management world, is recruiting a Facilities Assistant to join their FM team. You will be supporting the facilities management who manage a mixed-use portfolio across the M3 / M4 corridor; with your main base being in Woking. As the Facilities Assistant, you will support a team of Facilities Manager's with the running of their property portfolio, which will consist of a mixed portfolio of properties, providing operational and administrative support to the team. Key Responsibilities include: Supporting the FM team with their day-to-day tasks; acting as a helpdesk / administrative function Raising Purchase Orders, and processing invoices in an efficient manner Carrying out site inspections and logging health & safety reports Scheduling of PPM schedules and liaising with contractors for any reactive issues Acting as a point of contact for tenant queries Liaising with hard & soft service partners This is a fantastic to join a company who takes pride in supporting their employees and will give you every opportunity to develop. This opportunity will suit someone who is seeking their second role within Facilities Management and that are keen to join a business that have a track record in promoting their employees; whilst offering unrivalled training and support. You will ideally have some exposure to working in a facilities management environment, whether that be as a Helpdesk Operative, Contract Support, Facilities Assistant, or a position of a similar ilk. Furthermore, if you hold an IOSH certificate, this will put you at an advantage. We are looking to speak with candidates who are enthusiastic, keen to learn and are passionate about wanting a career in facilities management. If this is you, then please apply today with a copy of your CV as our client are keen to starting meeting with candidates.
Mar 23, 2024
Full time
Facilities Assistant Woking - Travel around M3 / M4 corridor 27,000 - 32,000 As a result of recent successes and economic growth, our client, a leader in the property management world, is recruiting a Facilities Assistant to join their FM team. You will be supporting the facilities management who manage a mixed-use portfolio across the M3 / M4 corridor; with your main base being in Woking. As the Facilities Assistant, you will support a team of Facilities Manager's with the running of their property portfolio, which will consist of a mixed portfolio of properties, providing operational and administrative support to the team. Key Responsibilities include: Supporting the FM team with their day-to-day tasks; acting as a helpdesk / administrative function Raising Purchase Orders, and processing invoices in an efficient manner Carrying out site inspections and logging health & safety reports Scheduling of PPM schedules and liaising with contractors for any reactive issues Acting as a point of contact for tenant queries Liaising with hard & soft service partners This is a fantastic to join a company who takes pride in supporting their employees and will give you every opportunity to develop. This opportunity will suit someone who is seeking their second role within Facilities Management and that are keen to join a business that have a track record in promoting their employees; whilst offering unrivalled training and support. You will ideally have some exposure to working in a facilities management environment, whether that be as a Helpdesk Operative, Contract Support, Facilities Assistant, or a position of a similar ilk. Furthermore, if you hold an IOSH certificate, this will put you at an advantage. We are looking to speak with candidates who are enthusiastic, keen to learn and are passionate about wanting a career in facilities management. If this is you, then please apply today with a copy of your CV as our client are keen to starting meeting with candidates.
Commercial Building Manager Salary: 55,000 + Discretionary bonus Location: White City Hours: Full-time, On-site About the Company: Our client, a premier property management firm, is in search of an experienced Estate Manager to oversee operations at a distinctive retail and leisure destination in London. Key Responsibilities: Achieve client KPIs in line with the Property Management Agreement, implementing effective operational strategies. Serve as the primary point of contact for occupiers, providing guidance and support, and ensuring adherence to on-site building management policies. Manage service charge budgets, quarterly reporting, and reconciliation, while fostering strong relationships with engineering colleagues and service partners. Promote a positive user experience as a brand ambassador, supporting Socially Responsible Management initiatives, and ensuring ESG targets are achieved for the building(s) under your management. Lead minor project works, oversee tenant fit-outs, and disaster planning, while conducting building inspections and managing the helpdesk. Skills and Experience: Strong leadership skills with the ability to motivate teams and drive strategy. Exceptional attention to detail, organizational abilities, and a comprehensive understanding of service charge budgeting and property compliance. Outstanding customer service and relationship-building skills, coupled with experience in occupier fit-outs and landlord work. How to Apply: If you possess strong leadership skills and want to drive strategy while managing a dynamic team within the Estate, contact Bradley Austen at One Property Recruitment for further details and application. OPR are specialists in the property sector covering block management, estate management, build to rent, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or recruiting in the sector.
Mar 22, 2024
Full time
Commercial Building Manager Salary: 55,000 + Discretionary bonus Location: White City Hours: Full-time, On-site About the Company: Our client, a premier property management firm, is in search of an experienced Estate Manager to oversee operations at a distinctive retail and leisure destination in London. Key Responsibilities: Achieve client KPIs in line with the Property Management Agreement, implementing effective operational strategies. Serve as the primary point of contact for occupiers, providing guidance and support, and ensuring adherence to on-site building management policies. Manage service charge budgets, quarterly reporting, and reconciliation, while fostering strong relationships with engineering colleagues and service partners. Promote a positive user experience as a brand ambassador, supporting Socially Responsible Management initiatives, and ensuring ESG targets are achieved for the building(s) under your management. Lead minor project works, oversee tenant fit-outs, and disaster planning, while conducting building inspections and managing the helpdesk. Skills and Experience: Strong leadership skills with the ability to motivate teams and drive strategy. Exceptional attention to detail, organizational abilities, and a comprehensive understanding of service charge budgeting and property compliance. Outstanding customer service and relationship-building skills, coupled with experience in occupier fit-outs and landlord work. How to Apply: If you possess strong leadership skills and want to drive strategy while managing a dynamic team within the Estate, contact Bradley Austen at One Property Recruitment for further details and application. OPR are specialists in the property sector covering block management, estate management, build to rent, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or recruiting in the sector.
We have a great opportunity for a Maintenance Technician - Plumbing Bias. This will be to join our team based in Jubilee House. The starting salary for this role is from 36,000 (depending on experience) plus on call allowance. This is a permanent full time position working 37.5 hours per week 8am-4.30pm. Requirements for the role: Qualifications - At least one of the below: BTEC City & Guilds plus relevant experience and training. NVQ Level 3 Plumbing/Heating Engineering or equivalent. Formal apprenticeship or craft trained equivalent Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs Ensue that new or revised practice and policies are implemented within own work areas. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. You may be required to undertake tasks in disciplines other than your own. Ability to assess problems to determine the best course of action, this would include complex technical issues and be able to communicate technical and or complex information to various stakeholders. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Mar 22, 2024
Full time
We have a great opportunity for a Maintenance Technician - Plumbing Bias. This will be to join our team based in Jubilee House. The starting salary for this role is from 36,000 (depending on experience) plus on call allowance. This is a permanent full time position working 37.5 hours per week 8am-4.30pm. Requirements for the role: Qualifications - At least one of the below: BTEC City & Guilds plus relevant experience and training. NVQ Level 3 Plumbing/Heating Engineering or equivalent. Formal apprenticeship or craft trained equivalent Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs Ensue that new or revised practice and policies are implemented within own work areas. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. You may be required to undertake tasks in disciplines other than your own. Ability to assess problems to determine the best course of action, this would include complex technical issues and be able to communicate technical and or complex information to various stakeholders. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Randstad Construction & Property
Livingston, West Lothian
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to 26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 22, 2024
Full time
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to 26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We now have exciting opportunity for a Facilities Assistant/Caretaker to join one of our major client's team based in the Liverpool area. Title: Facilities Assistant/Caretaker Location: Liverpool_L36 Pay Rate: 10.42ph PAYE Start Date: ASAP Duration: ASAP until 10/06/2024 Enhanced DBS Required Job Description: The role is to act as a caretaker within a Hard FM team located on a school within Schools PFI. The core shift patterns are between the hours 7am - 9pm Mon- Fri and 8am-4pm Sat & Sun. Working hours vary - predominately between morning/afternoon shift work. Early shift starts 0800 and late shift starts 1400, Early shift finishes at 1400 and late shift can cover up to 2100 due to evening leisure bookings with the school Duties include PPM activities, portering tasks (movement of furniture etc), small fabric repairs of the building, maintaining records, communicating with school staff and Helpdesk, undertaking perimeter checks and remaining vigilant for any hazards, open and closing/locking of doors/areas, operating fire alarm and intruder alarm systems. - candidate upload Required Skills Capable of basic PC skills i.e. sending emails with attachments etc, basic literacy skills to allow for completion of paperwork in a legible manner. Ability to undertake physical activities such as furniture movements etc. Basic 'handyman' skills preferable i.e. able to undertake minor repairs to building fabric. Proactive approach and willingness to work within a team. If you are not available please refer to someone who is looking for work, that would be highly appreciated. If you are interested, then please apply for this job by replying back with your most updated CV or you can also call Namita on (phone number removed) or email me at (url removed) Waiting to hear back from you soon. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
Mar 22, 2024
Seasonal
We now have exciting opportunity for a Facilities Assistant/Caretaker to join one of our major client's team based in the Liverpool area. Title: Facilities Assistant/Caretaker Location: Liverpool_L36 Pay Rate: 10.42ph PAYE Start Date: ASAP Duration: ASAP until 10/06/2024 Enhanced DBS Required Job Description: The role is to act as a caretaker within a Hard FM team located on a school within Schools PFI. The core shift patterns are between the hours 7am - 9pm Mon- Fri and 8am-4pm Sat & Sun. Working hours vary - predominately between morning/afternoon shift work. Early shift starts 0800 and late shift starts 1400, Early shift finishes at 1400 and late shift can cover up to 2100 due to evening leisure bookings with the school Duties include PPM activities, portering tasks (movement of furniture etc), small fabric repairs of the building, maintaining records, communicating with school staff and Helpdesk, undertaking perimeter checks and remaining vigilant for any hazards, open and closing/locking of doors/areas, operating fire alarm and intruder alarm systems. - candidate upload Required Skills Capable of basic PC skills i.e. sending emails with attachments etc, basic literacy skills to allow for completion of paperwork in a legible manner. Ability to undertake physical activities such as furniture movements etc. Basic 'handyman' skills preferable i.e. able to undertake minor repairs to building fabric. Proactive approach and willingness to work within a team. If you are not available please refer to someone who is looking for work, that would be highly appreciated. If you are interested, then please apply for this job by replying back with your most updated CV or you can also call Namita on (phone number removed) or email me at (url removed) Waiting to hear back from you soon. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
FM Multi-Skilled Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role FM Multiskilled Engineer will be responsible for maintaining and repairing a range of mechanical assets as well as undertaking minor building fabric tasks across a variety of client locations. Carry out regular planned preventative maintenance visits on client's premises, completing reactive tasks and minor repairs as requested by the client. Ensure the execution of Planned Preventative Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your Supervisor / Manager for direction. Order and maintain materials, tools and equipment, in accordance with company procedures. Manage the attendance of subcontractors and ensure they complete work to the agreed standards and within budgeted costs. Carry out remedial work, minor alterations and installations. Maintain asset registers ensuring all equipment is tagged. What you'll need to succeed Level 3 in Plumbing and Heating Full Driving Licence. Ability to use the Microsoft Office/ IT products. Previous experience gained in building services and/or facilities management, delivering planned and reactive maintenance. Desirable Low voltage Electrical Safety Trained. Legionella awareness training MEWP/IPAF Trained Previous experience of Computer Aided Facilities Management Systems. What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 22, 2024
Full time
FM Multi-Skilled Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role FM Multiskilled Engineer will be responsible for maintaining and repairing a range of mechanical assets as well as undertaking minor building fabric tasks across a variety of client locations. Carry out regular planned preventative maintenance visits on client's premises, completing reactive tasks and minor repairs as requested by the client. Ensure the execution of Planned Preventative Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your Supervisor / Manager for direction. Order and maintain materials, tools and equipment, in accordance with company procedures. Manage the attendance of subcontractors and ensure they complete work to the agreed standards and within budgeted costs. Carry out remedial work, minor alterations and installations. Maintain asset registers ensuring all equipment is tagged. What you'll need to succeed Level 3 in Plumbing and Heating Full Driving Licence. Ability to use the Microsoft Office/ IT products. Previous experience gained in building services and/or facilities management, delivering planned and reactive maintenance. Desirable Low voltage Electrical Safety Trained. Legionella awareness training MEWP/IPAF Trained Previous experience of Computer Aided Facilities Management Systems. What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
FM Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role The FM Technician will be responsible for providing a Building Fabric planned and reactive maintenance service across a portfolio site. To be well-organised and ensure compliance with company and client health and safety policies and procedures. Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required. Ensure the execution of Planned and Reactive Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your manager for directions. Order and maintain materials, tools and equipment, in accordance with company procedures. Maintain asset registers ensuring all equipment is tagged if applicable. Ensure all paperwork is completed accurately, on time and in line with company procedures What you'll need to succeed General Building Roof leaks repair, including gutter and gully repairs and replacement. Flooring - repair and replacement of vinyl and ceramic tiles (training can be provided) Install and repair internal cladding, wall tiling & edge protection Reactive maintenance works and first line response in relation to all general building tasks, including minor painting works Plumbing & Drainage First line response for all plumbing & drainage works Joinery Wall, floor, and associated fitting repairs. Ironmongery and hardware repair and replacement. Internal & external door repairs, replacement and inspections Planned maintenance inspections of fire doors Essential NVQ Level 2 Carpentry or similar is essential Desirable City & Guilds Carpentry & Joinery (6706) IPAF Trained Previous experience of Computer Aided Facilities Management Systems. CSCS Card Full Driving Licence Ability to use Microsoft Office/ IT products Good hands-on experience of building fabric maintenance tasks What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 22, 2024
Full time
FM Technician Your new company Working for a privately owned construction and civil engineering business operating throughout the UK and Ireland . The business delivers construction, civil engineering and fit-out projects - and provides facilities management services - to various sectors including healthcare, education, defence, industrial, retail, sports venues, transport infrastructure, environmental, marine, commercial, residential and leisure. Your new role The FM Technician will be responsible for providing a Building Fabric planned and reactive maintenance service across a portfolio site. To be well-organised and ensure compliance with company and client health and safety policies and procedures. Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required. Ensure the execution of Planned and Reactive Maintenance Tasks in line with the Contract Scope and Specification. Respond promptly and positively to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your manager for directions. Order and maintain materials, tools and equipment, in accordance with company procedures. Maintain asset registers ensuring all equipment is tagged if applicable. Ensure all paperwork is completed accurately, on time and in line with company procedures What you'll need to succeed General Building Roof leaks repair, including gutter and gully repairs and replacement. Flooring - repair and replacement of vinyl and ceramic tiles (training can be provided) Install and repair internal cladding, wall tiling & edge protection Reactive maintenance works and first line response in relation to all general building tasks, including minor painting works Plumbing & Drainage First line response for all plumbing & drainage works Joinery Wall, floor, and associated fitting repairs. Ironmongery and hardware repair and replacement. Internal & external door repairs, replacement and inspections Planned maintenance inspections of fire doors Essential NVQ Level 2 Carpentry or similar is essential Desirable City & Guilds Carpentry & Joinery (6706) IPAF Trained Previous experience of Computer Aided Facilities Management Systems. CSCS Card Full Driving Licence Ability to use Microsoft Office/ IT products Good hands-on experience of building fabric maintenance tasks What you'll get in return Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Maintenance Operative Required. Must have a driving licence. Based in Ashtead. Tools provided. Your new company Hays are working with a large client in the Ashtead area who is looking to bring on a Maintenance Operative to join their team on a permanent basis. Your new role Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing.To also support the work that is included in minor works mangers activities.Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner, helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained.Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan.To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. What you'll need to succeed Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent.Formal apprenticeship or craft trained equivalent. What you'll get in return On-Call allowance (rota dependant)Company van and tools provided.27 days holiday (plus bank holidays on top)Access to group personal pension plan, including SMART contributions into which the company will contribute up to 6% towards your savingsTraining and development opportunitiesCompany discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 22, 2024
Full time
Maintenance Operative Required. Must have a driving licence. Based in Ashtead. Tools provided. Your new company Hays are working with a large client in the Ashtead area who is looking to bring on a Maintenance Operative to join their team on a permanent basis. Your new role Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing.To also support the work that is included in minor works mangers activities.Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner, helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained.Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan.To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. What you'll need to succeed Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent.Formal apprenticeship or craft trained equivalent. What you'll get in return On-Call allowance (rota dependant)Company van and tools provided.27 days holiday (plus bank holidays on top)Access to group personal pension plan, including SMART contributions into which the company will contribute up to 6% towards your savingsTraining and development opportunitiesCompany discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
We now have exciting opportunity for a Facilities Assistant/Caretaker to join one of our major client's team based in the Liverpool area. Title: Facilities Assistant/Caretaker Location: Liverpool_L36 Pay Rate: 10.42ph PAYE Start Date: ASAP Duration: ASAP until 10/06/2024 Enhanced DBS Required Job Description: The role is to act as a caretaker within a Hard FM team located on a school within Schools PFI. The core shift patterns are between the hours 7am - 9pm Mon- Fri and 8am-4pm Sat & Sun. Working hours vary - predominately between morning/afternoon shift work. Early shift starts 0800 and late shift starts 1400, Early shift finishes at 1400 and late shift can cover up to 2100 due to evening leisure bookings with the school Duties include PPM activities, portering tasks (movement of furniture etc), small fabric repairs of the building, maintaining records, communicating with school staff and Helpdesk, undertaking perimeter checks and remaining vigilant for any hazards, open and closing/locking of doors/areas, operating fire alarm and intruder alarm systems. - candidate upload Required Skills Capable of basic PC skills i.e. sending emails with attachments etc, basic literacy skills to allow for completion of paperwork in a legible manner. Ability to undertake physical activities such as furniture movements etc. Basic 'handyman' skills preferable i.e. able to undertake minor repairs to building fabric. Proactive approach and willingness to work within a team. If you are not available please refer to someone who is looking for work, that would be highly appreciated. If you are interested, then please apply for this job by replying back with your most updated CV or you can also call Namita on (phone number removed) or email me at (url removed) Waiting to hear back from you soon. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
Mar 21, 2024
Seasonal
We now have exciting opportunity for a Facilities Assistant/Caretaker to join one of our major client's team based in the Liverpool area. Title: Facilities Assistant/Caretaker Location: Liverpool_L36 Pay Rate: 10.42ph PAYE Start Date: ASAP Duration: ASAP until 10/06/2024 Enhanced DBS Required Job Description: The role is to act as a caretaker within a Hard FM team located on a school within Schools PFI. The core shift patterns are between the hours 7am - 9pm Mon- Fri and 8am-4pm Sat & Sun. Working hours vary - predominately between morning/afternoon shift work. Early shift starts 0800 and late shift starts 1400, Early shift finishes at 1400 and late shift can cover up to 2100 due to evening leisure bookings with the school Duties include PPM activities, portering tasks (movement of furniture etc), small fabric repairs of the building, maintaining records, communicating with school staff and Helpdesk, undertaking perimeter checks and remaining vigilant for any hazards, open and closing/locking of doors/areas, operating fire alarm and intruder alarm systems. - candidate upload Required Skills Capable of basic PC skills i.e. sending emails with attachments etc, basic literacy skills to allow for completion of paperwork in a legible manner. Ability to undertake physical activities such as furniture movements etc. Basic 'handyman' skills preferable i.e. able to undertake minor repairs to building fabric. Proactive approach and willingness to work within a team. If you are not available please refer to someone who is looking for work, that would be highly appreciated. If you are interested, then please apply for this job by replying back with your most updated CV or you can also call Namita on (phone number removed) or email me at (url removed) Waiting to hear back from you soon. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
Are you an Air Conditioning Engineer looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative Air Conditioning Engineer to join their team covering Glasgow. The successful candidate will be responsible for carrying out PPMs and reactive maintenance across different sites. Location: Glasgow Salary: Competitive (up to 42,000 depending on experience) Employment type: Full-time, permanent, Monday-Friday Key benefits: Van Annual holidays Employer pension (including bank holidays) Company sick pay Cycle to work scheme Overtime rates Flexible working considered An average day will include the following: Carry out small works installations and repairs to the highest of standards. Undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. Ensure that equipment operates to specified performance criteria. Evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Take a pro-active approach to client liaison and ensure that concerns are dealt with or related to management as necessary. Always be fully aware of contractual requirements and customer needs. Ensure that administration requirements are actioned on time and all necessary documents/records are maintained accurately. Provide callout response for the client as detailed on the callout rota. An ideal candidate will have: A full UK driving license Formal Apprenticeship and formal trade qualifications in an electrical field NVQ 6187 in refrigeration & Air Conditioning or equivalent FGAS qualification City & Guilds - 2079 safe handling of refrigerants An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Hannah Mitchell at Randstad C&P Newcastle Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 19, 2024
Full time
Are you an Air Conditioning Engineer looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative Air Conditioning Engineer to join their team covering Glasgow. The successful candidate will be responsible for carrying out PPMs and reactive maintenance across different sites. Location: Glasgow Salary: Competitive (up to 42,000 depending on experience) Employment type: Full-time, permanent, Monday-Friday Key benefits: Van Annual holidays Employer pension (including bank holidays) Company sick pay Cycle to work scheme Overtime rates Flexible working considered An average day will include the following: Carry out small works installations and repairs to the highest of standards. Undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. Ensure that equipment operates to specified performance criteria. Evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Take a pro-active approach to client liaison and ensure that concerns are dealt with or related to management as necessary. Always be fully aware of contractual requirements and customer needs. Ensure that administration requirements are actioned on time and all necessary documents/records are maintained accurately. Provide callout response for the client as detailed on the callout rota. An ideal candidate will have: A full UK driving license Formal Apprenticeship and formal trade qualifications in an electrical field NVQ 6187 in refrigeration & Air Conditioning or equivalent FGAS qualification City & Guilds - 2079 safe handling of refrigerants An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Hannah Mitchell at Randstad C&P Newcastle Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Business Support Officer Bromley I am recruiting for a local authority who is looking for someone to assist the performance, compliance and data team deliver effective facilities management services across the estate. The Business Support Office will assist the Business Manager and Performance, Compliance and Data Manager in: Contract management activities including Helpdesk functions Financial administration and budget monitoring Stakeholder engagement Analysis of property data and production of reports Key Responsibilities To work with the outsourced helpdesk and CAFM to produce daily reports to track and monitor progress against facilities management tasks across the council's estate. To liaise directly with stakeholders to ensure that they are kept informed of progress with facilities management tasks effecting their use of council property, and to undertake customer satisfaction surveys as required by the Performance, Compliance and Data Manager. To assist the Performance, Compliance and Data Manager to manage supply chain performance, including collating information in relation to Key Performance Indicators and financial data. Liaising with contractors to ensure that compliance documentation is submitted and correctly uploaded to the CAFM, and producing reports on compliance across the estate, including identifying any tasks identified as being required to ensure continued compliance. To work with suppliers and stakeholders to schedule works and agree statutory compliance testing programmes. To support the implementation of workflows and processes that effectively manage maintenance requests are received and appropriately allocated.
Mar 19, 2024
Seasonal
Business Support Officer Bromley I am recruiting for a local authority who is looking for someone to assist the performance, compliance and data team deliver effective facilities management services across the estate. The Business Support Office will assist the Business Manager and Performance, Compliance and Data Manager in: Contract management activities including Helpdesk functions Financial administration and budget monitoring Stakeholder engagement Analysis of property data and production of reports Key Responsibilities To work with the outsourced helpdesk and CAFM to produce daily reports to track and monitor progress against facilities management tasks across the council's estate. To liaise directly with stakeholders to ensure that they are kept informed of progress with facilities management tasks effecting their use of council property, and to undertake customer satisfaction surveys as required by the Performance, Compliance and Data Manager. To assist the Performance, Compliance and Data Manager to manage supply chain performance, including collating information in relation to Key Performance Indicators and financial data. Liaising with contractors to ensure that compliance documentation is submitted and correctly uploaded to the CAFM, and producing reports on compliance across the estate, including identifying any tasks identified as being required to ensure continued compliance. To work with suppliers and stakeholders to schedule works and agree statutory compliance testing programmes. To support the implementation of workflows and processes that effectively manage maintenance requests are received and appropriately allocated.
Job Description - Head of Workplace Experience (Soft Services) (010579) Head of Workplace Experience (Soft Services) - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. The Property, Procurement and Security Division's (PPSD) mission is to maintain, enhance and protect the Bank's environment and to provide excellent services for Bank staff. In addition to maintaining and securing the Bank premises , PPSD has responsibility for delivering a c£11mn property investment portfolio, business continuity, health & safety, events, facilities (switchboard, help desk and reception), catering, cleaning, post and travel whilst ensuring value for money is achieved in all Bank wide procurements. PPSD ensures that the infrastructures required to support the Bank's critical functions are maintained and enhanced. Job Description - Head of Workplace Experience (Soft Services) The aim of the Central Services Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Services, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns . click apply for full job details
Mar 18, 2024
Full time
Job Description - Head of Workplace Experience (Soft Services) (010579) Head of Workplace Experience (Soft Services) - ( 010579 ) Primary Location Primary Location UK-ENG-London Other Locations Other Locations UK-ENG-Leeds Job Job Property Procurement and Security Organisation Organisation 130010 - PROPERTY DIVISION Job Posting Job Posting 15-Mar-2024, 1:50:06 PM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. The Property, Procurement and Security Division's (PPSD) mission is to maintain, enhance and protect the Bank's environment and to provide excellent services for Bank staff. In addition to maintaining and securing the Bank premises , PPSD has responsibility for delivering a c£11mn property investment portfolio, business continuity, health & safety, events, facilities (switchboard, help desk and reception), catering, cleaning, post and travel whilst ensuring value for money is achieved in all Bank wide procurements. PPSD ensures that the infrastructures required to support the Bank's critical functions are maintained and enhanced. Job Description - Head of Workplace Experience (Soft Services) The aim of the Central Services Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways. Within Central Services, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK. The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank. This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country . This is an opportunity to lead a team of 45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment. The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there. The successful candidate will need to be highly experienced and a confident negotiator, with a proven track-record of achieving value for money and managing supplier relationships. You will care deeply about your role in achieving carbon savings and maintaining prestigious premises which are home to the Bank's critical national infrastructure and UK Gold Reserves, as well as our 5,000 colleagues. As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard. These aspects play a key role in the Bank's Employee Value Proposition. With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future. This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design. This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure. Key responsibilities include: Strategic Focus - develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams. Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk. Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities. Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations. Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all matters related to Soft Services and Estates Management. People Development - build and manage multi-disciplinary Soft Services and Estates Management teams, providing a development path, training and the development of technical expertise and work with the Director of Property to support joined up training, development, and succession planning activities across the whole of the Property function. Policy, Process, and Improvement -support the Director of Property with risk mitigation and build and implement a portfolio planning framework, processes, systems, reporting and data to drive focussed decision making and continuous improvement and drive a fully compliant approach to a safe working. Thought Leadership - provide expertise, thought leadership and authoritative advice across the whole Estate and implement environmental solutions across a complex portfolio. No. of direct reports - c. 3-4 Role Requirements Strong working background in workplace strategy, design, policy, project and programme management, space utilisation planning and change management preferably in historic or Listed buildings, with experience in smart buildings and how to implement smart building design. Superior customer service delivery demonstrating a constant drive for excellence in all aspects of soft service delivery, as measured through user feedback, improvements, and financially sound decisions . Proven expertise in managing complex estates and delivering superior customer service through events, reception facilities, helpdesk etc ., considering sustainability and Greening Government practices, implementing them within all property-related decisions. Proven expertise and track record in gaining trust of senior stakeholders in complex or high-risk property matters and managing potentially conflicting views. Well-developed inclusive leadership skills and dedication to developing your team. Demonstrable understanding of property function strategy and business planning, including current and future capability and capacity requirements, around topics such as Levelling Up and Net Zero. Experience in technology and innovation demonstrating the ability to apply a risk-based, research focussed approach to developing and testing new technology and practices, with experience in analytical decision making, converting data into strategic insight, applying this to all projects and property related decisions. Expertise in health & safety, compliance and inclusion providing robust professional advice to protect the Bank from any property related legal, financial, or H&S risk around building legislations, regulations and working procedures. Member of Royal Institute of Chartered Surveyors certified or equivalent. Post graduate qualification or equivalent in Property Management/Facilities management or applicable degree. You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be effective in this role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns . click apply for full job details
Maintenance Facilities Engineer Hospitality and Retail Industry London Victoria Station Salary: £28-36,000 +benefits, career opportunities We are recruiting for Multiskilled Engineers / Handy people , to be based in Greater London to carry out reactive and remedial works in our clients site in Victoria train station. To provide an efficient and effective brand Maintenance service, planning and delivering a high-quality building fabric maintenance programme. The role: Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities, and maintenance systems to provide the most efficient and effective service to the units. Plan your own labour time within your allocated schedule to ensure localised problems are prioritised and managed effectively. Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service To ensure work orders are only taken via the Maintenance Helpdesk or the PDA s Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager. Use all work equipment and personal PPE properly and in accordance with training received. Ensure compliance for all necessary Permit to Work Systems and safe systems of work. Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process. Demonstrate team working to ensure the complete maintenance service provided to the customer is high quality and delivered promptly where co-operation with others is required to complete the work. The people: Proven skills in solving building fabric faults. NVQ Level 2 or 3 City and Guilds in building maintenance, electrical, plumbing, or equivalent / relevant qualification Previous building / building maintenance experience Good all round handyperson skills in carpentry, plumbing, painting, and decorating, electrical installation, brick laying and tiling. Understand the maintenance requirements of Building Services assets associated within a multi-site retail and catering environment. Attention to detail and pride in the work delivered is essential! Prepared and excited to attend training programmes to develop skills further. Time management to ensure projects are completed on time. Good customer service skills conduct work with a smile is essential.
Mar 18, 2024
Full time
Maintenance Facilities Engineer Hospitality and Retail Industry London Victoria Station Salary: £28-36,000 +benefits, career opportunities We are recruiting for Multiskilled Engineers / Handy people , to be based in Greater London to carry out reactive and remedial works in our clients site in Victoria train station. To provide an efficient and effective brand Maintenance service, planning and delivering a high-quality building fabric maintenance programme. The role: Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities, and maintenance systems to provide the most efficient and effective service to the units. Plan your own labour time within your allocated schedule to ensure localised problems are prioritised and managed effectively. Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service To ensure work orders are only taken via the Maintenance Helpdesk or the PDA s Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager. Use all work equipment and personal PPE properly and in accordance with training received. Ensure compliance for all necessary Permit to Work Systems and safe systems of work. Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process. Demonstrate team working to ensure the complete maintenance service provided to the customer is high quality and delivered promptly where co-operation with others is required to complete the work. The people: Proven skills in solving building fabric faults. NVQ Level 2 or 3 City and Guilds in building maintenance, electrical, plumbing, or equivalent / relevant qualification Previous building / building maintenance experience Good all round handyperson skills in carpentry, plumbing, painting, and decorating, electrical installation, brick laying and tiling. Understand the maintenance requirements of Building Services assets associated within a multi-site retail and catering environment. Attention to detail and pride in the work delivered is essential! Prepared and excited to attend training programmes to develop skills further. Time management to ensure projects are completed on time. Good customer service skills conduct work with a smile is essential.
This is a fantastic Facilities Manager opportunity to work for a leading law firm in their centrally based London office. This position will be responsible the efficient and effective running of the facilities of their corporate London office including supplier management, in-house team management, projects and a full remit of hard and soft services. Reporting into the Head of Facilities the role will oversee the helpdesk, coordinate the office services team (general office and archiving) and play a key role in environmental, health & safety and compliance. They require a candidate with good attention to detail and high standards and a strong background in office services/general office. You will be a team player, strong manager and be focussed on provision of first class office support and management. Recent FM experience within a law firm or financial services is essential.
Mar 15, 2024
Full time
This is a fantastic Facilities Manager opportunity to work for a leading law firm in their centrally based London office. This position will be responsible the efficient and effective running of the facilities of their corporate London office including supplier management, in-house team management, projects and a full remit of hard and soft services. Reporting into the Head of Facilities the role will oversee the helpdesk, coordinate the office services team (general office and archiving) and play a key role in environmental, health & safety and compliance. They require a candidate with good attention to detail and high standards and a strong background in office services/general office. You will be a team player, strong manager and be focussed on provision of first class office support and management. Recent FM experience within a law firm or financial services is essential.
Our client is an established regional Facilities Management and Maintenance provider Job Details Site Administrator required to join a service and maintenance team, based at a Government Defence Establishment Contract in Hereford. Working alongside an Area Manager and a link to the workforce, the main would include: Checking FM software system and issuing job packs to engineers handheld PDA s. Closing out of jobs on software system and uploading certification General Filing Sorting of purchase orders and associated paperwork. Scanning & emailing PO s to suppliers. Ordering parts and office supplies. Collating any purchase orders that require raising for 'Out Of Scope' works. Take phone calls from helpdesk and other incoming calls. Contact engineers on site with emergency jobs / tasks General typing of quotations, letters etc. Typing of invoices for work for other clients. Issuing to client and in-house accounts department. Collation of Tool Box Talks and any other pertinent health and safety paperwork along with issuing back to in-house office. Booking in sub-contractors and RDM engineers with site security to allow access. Arrange access into buildings for engineers and sub-contractors. Candidates are required to have good customer interface skills, telephone and communication skills and be able to prioritise workloads. Have excellent IT skills in Microsoft Office/Excel packages. it is preferable, but not essentail, that candidates have experience working on maintenance / service desk software systems. Hours: 08:00 to 16:30 Mon-Fri / 40 hrs per week If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. Vital Human Resources is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation. £24,000 per annum. Overtime and expenses paid 24 days holiday plus 8 bank holidays (total 32 days)
Mar 15, 2024
Full time
Our client is an established regional Facilities Management and Maintenance provider Job Details Site Administrator required to join a service and maintenance team, based at a Government Defence Establishment Contract in Hereford. Working alongside an Area Manager and a link to the workforce, the main would include: Checking FM software system and issuing job packs to engineers handheld PDA s. Closing out of jobs on software system and uploading certification General Filing Sorting of purchase orders and associated paperwork. Scanning & emailing PO s to suppliers. Ordering parts and office supplies. Collating any purchase orders that require raising for 'Out Of Scope' works. Take phone calls from helpdesk and other incoming calls. Contact engineers on site with emergency jobs / tasks General typing of quotations, letters etc. Typing of invoices for work for other clients. Issuing to client and in-house accounts department. Collation of Tool Box Talks and any other pertinent health and safety paperwork along with issuing back to in-house office. Booking in sub-contractors and RDM engineers with site security to allow access. Arrange access into buildings for engineers and sub-contractors. Candidates are required to have good customer interface skills, telephone and communication skills and be able to prioritise workloads. Have excellent IT skills in Microsoft Office/Excel packages. it is preferable, but not essentail, that candidates have experience working on maintenance / service desk software systems. Hours: 08:00 to 16:30 Mon-Fri / 40 hrs per week If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. Vital Human Resources is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation. £24,000 per annum. Overtime and expenses paid 24 days holiday plus 8 bank holidays (total 32 days)