My client is seeking a Procurement Officer to join their Homeless Team. Strong negotiation skills required to liaise with landlords and other leaseholders in the procurement of properties. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. Officers with liaise with landlords, negotiate incentives, and occasionally view properties. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Creating relationships with landlords, leaseholders, and other external companies. Duties Includes : Knowledge of the Homeless Reduction Act 2017, including part 6 knowledge Experience working within a Property Procurement or Lettings position Excellent negotiation and initiative knowledge. Knowledge of the Private Rented Sector, relevant policies and procedures and tenancy Experience procuring properties, negotiating with the host and showing tenants in order to minimize homelessness. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Mar 28, 2024
Full time
My client is seeking a Procurement Officer to join their Homeless Team. Strong negotiation skills required to liaise with landlords and other leaseholders in the procurement of properties. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. Officers with liaise with landlords, negotiate incentives, and occasionally view properties. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Creating relationships with landlords, leaseholders, and other external companies. Duties Includes : Knowledge of the Homeless Reduction Act 2017, including part 6 knowledge Experience working within a Property Procurement or Lettings position Excellent negotiation and initiative knowledge. Knowledge of the Private Rented Sector, relevant policies and procedures and tenancy Experience procuring properties, negotiating with the host and showing tenants in order to minimize homelessness. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Damp & Water Contracts Manager to join a dynamic social housing provider in London. This is an excellent opportunity for a motivated individual with a contract management background to join in a fantastic social landlord and improve the quality of life for their residents. Damp & Water Contracts Manager Location: London, UK Salary: £52,000 - £56,000 plus remote working, excellent benefits & pension Responsibilities: Lead on the investigation, reactive remediation and planned remediation to two sites including the installation of ventilation within properties to mitigate the effect of damp and condensation not relating to balcony defects. Lead on the management of damp and water cases across the portfolio, ensuring that cases are captured, monitored and completed within an acceptable timeframe. Ensure residents are kept updated throughout and reporting on this workstream is accurate and timely. Lead on the management of contractors and consultants across workstreams ensuring works are delivered on time and to budget, in line with terms of the contracts ensuring that the quality of works meets the required specification. Lead Officer in arranging the decanting of any residents to alternative accommodation where required across different workstreams. Producing a communications strategy for each work stream and leading the team to be first point of contact for residents relating to dampness and water leaks. Lead Officer working jointly with the Development team to undertake investigations as to the cause of the problem and identification of solutions. Lead of section 20 consultation across workstreams where appropriate to maximise recovery from leaseholders where appropriate. Requirements: Relevant degree level qualification or equivalent experience working within senior levels in a housing organisation. Experience managing damp and water cases within a social housing environment. Experience leading a technical team and delivery on large volume programmes to residential properties Excellent Communication Skills Able to represent the organisation externally at an appropriate level with key stakeholders such as local authorities, partner agencies and residents groups Ability to lead effective project teams delivering cross functional outcomes Excellent customer care, staff management and interpersonal skills Able to successfully manage and lead where necessary - external consultants and contractors - within a performance management & improvement culture. Experience of working with boards and committees, producing and presenting formal reports Experience of managing staff Experience of managing and delivering resident consultation meetings Full understanding and administration of a range of contracts and contract forms Experience of managing complex contracts delivering high volumes of building works to residential property Experience managing value for money objectives and track record of implementing commercial improvements across a similar service Benefits: Competitive salary (£52,000 - £56,000 per annum) Flexible working from home 2-3 days per week Pension scheme Generous annual leave allowance Opportunities for professional development and career advancement Supportive work environment with a commitment to employee well-being In Summary If you are a motivated and experienced professional with experience in working within social housing and managing damp and water related contracts we would love to hear from you. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Damp & Water Contracts Manager role in more detail.
Mar 27, 2024
Full time
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Damp & Water Contracts Manager to join a dynamic social housing provider in London. This is an excellent opportunity for a motivated individual with a contract management background to join in a fantastic social landlord and improve the quality of life for their residents. Damp & Water Contracts Manager Location: London, UK Salary: £52,000 - £56,000 plus remote working, excellent benefits & pension Responsibilities: Lead on the investigation, reactive remediation and planned remediation to two sites including the installation of ventilation within properties to mitigate the effect of damp and condensation not relating to balcony defects. Lead on the management of damp and water cases across the portfolio, ensuring that cases are captured, monitored and completed within an acceptable timeframe. Ensure residents are kept updated throughout and reporting on this workstream is accurate and timely. Lead on the management of contractors and consultants across workstreams ensuring works are delivered on time and to budget, in line with terms of the contracts ensuring that the quality of works meets the required specification. Lead Officer in arranging the decanting of any residents to alternative accommodation where required across different workstreams. Producing a communications strategy for each work stream and leading the team to be first point of contact for residents relating to dampness and water leaks. Lead Officer working jointly with the Development team to undertake investigations as to the cause of the problem and identification of solutions. Lead of section 20 consultation across workstreams where appropriate to maximise recovery from leaseholders where appropriate. Requirements: Relevant degree level qualification or equivalent experience working within senior levels in a housing organisation. Experience managing damp and water cases within a social housing environment. Experience leading a technical team and delivery on large volume programmes to residential properties Excellent Communication Skills Able to represent the organisation externally at an appropriate level with key stakeholders such as local authorities, partner agencies and residents groups Ability to lead effective project teams delivering cross functional outcomes Excellent customer care, staff management and interpersonal skills Able to successfully manage and lead where necessary - external consultants and contractors - within a performance management & improvement culture. Experience of working with boards and committees, producing and presenting formal reports Experience of managing staff Experience of managing and delivering resident consultation meetings Full understanding and administration of a range of contracts and contract forms Experience of managing complex contracts delivering high volumes of building works to residential property Experience managing value for money objectives and track record of implementing commercial improvements across a similar service Benefits: Competitive salary (£52,000 - £56,000 per annum) Flexible working from home 2-3 days per week Pension scheme Generous annual leave allowance Opportunities for professional development and career advancement Supportive work environment with a commitment to employee well-being In Summary If you are a motivated and experienced professional with experience in working within social housing and managing damp and water related contracts we would love to hear from you. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Damp & Water Contracts Manager role in more detail.
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Mar 26, 2024
Seasonal
Role Purpose The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders Responsibilities Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Deliver key housing management services to a high standard, ensuring that activities are delivered on time Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Requirements An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords Experience working in a housing association or council in the required field of work Experience of managing complex casework and following through successfully Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment. Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. Contract Initial 12 month contract with the opportunity to extend Monday to Friday 9am to 5pm (IN OFFICE) PAYE via Umbrella If you are interested in this position AND meet the requirements, APPLY NOW!
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Mar 26, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Our client, an established Surveyors based in East London have a new vacancy for a Property Manager. This is a 1 year FTC with potential long term opportunity paying 35k - 40 DOE. Job purpose To provide day to day management of residential leasehold blocks To provide quality block management services To ensure compliance with management agreements, contracts and leases To provide support and line management of property officer Key Accountabilities Overall responsibility of the performance of the PM service. Responsible for the line management of the Property Officer Setting up and preperation of annual service charge budgets Administering company and statutory accounts as required To promore and foster collaborative working Manage all queries, complauints and communications and maintain sound working relationships Administer and manager S20 consultations, major works, long term agreements including tendering and completion of works Adherence to landlord & Tenant Act, statutory Health & Safety procedures and CLRA 2002 including changes to S20. Check compliance with and enforcement of the terms of leases and stsat requirmenents. Be responsible for arreas recovery and performance Invoice authorisation Carry out inspections as required Arrange & attend meetings Provide property management advice Write letters and reports Appointment and monitoring of contracts Preparation of Sale enquiry / Leasehold management packs for Resales Prepare and submit rent reports for clients as requird Assist with commerical property management as required taking lead on HA property portfolio First tier tribunal preparation and attendance as required Assist & support the Company as appropriate Check compliance with an enforcement of the terms of leases and statutory requirements Technical Competencies Qualifications: A level or equivilent level of education Relevant professional qualification or the ability to attain IRPM membership/qualification (desirable) Knowledge Knowledge of residential and commerical block and property management Knowledge of the company's act and company law (desirable) Reasonable knowledge of repairs and maintenance issues Knowledge of Landlord & Tenants Acts Knowledge and understanding of CRLA 2002 Experience Min 2 years experience working within a property and leasehold management environment Private sector experience and managing agent services an advantage Experience of managing competing priorities and working to tight deadlines Skills & Abilities Excellent customer acre and interpersonal skills Able to show initiative and work unsupervised Produce clear and easy to read letters, reports, correspondence To work to agreed deadlines Strong interpersonal, communication and negotiation skills. Information and communication technology including MS Office application and property management software of CRM databases
Mar 21, 2024
Contract
Our client, an established Surveyors based in East London have a new vacancy for a Property Manager. This is a 1 year FTC with potential long term opportunity paying 35k - 40 DOE. Job purpose To provide day to day management of residential leasehold blocks To provide quality block management services To ensure compliance with management agreements, contracts and leases To provide support and line management of property officer Key Accountabilities Overall responsibility of the performance of the PM service. Responsible for the line management of the Property Officer Setting up and preperation of annual service charge budgets Administering company and statutory accounts as required To promore and foster collaborative working Manage all queries, complauints and communications and maintain sound working relationships Administer and manager S20 consultations, major works, long term agreements including tendering and completion of works Adherence to landlord & Tenant Act, statutory Health & Safety procedures and CLRA 2002 including changes to S20. Check compliance with and enforcement of the terms of leases and stsat requirmenents. Be responsible for arreas recovery and performance Invoice authorisation Carry out inspections as required Arrange & attend meetings Provide property management advice Write letters and reports Appointment and monitoring of contracts Preparation of Sale enquiry / Leasehold management packs for Resales Prepare and submit rent reports for clients as requird Assist with commerical property management as required taking lead on HA property portfolio First tier tribunal preparation and attendance as required Assist & support the Company as appropriate Check compliance with an enforcement of the terms of leases and statutory requirements Technical Competencies Qualifications: A level or equivilent level of education Relevant professional qualification or the ability to attain IRPM membership/qualification (desirable) Knowledge Knowledge of residential and commerical block and property management Knowledge of the company's act and company law (desirable) Reasonable knowledge of repairs and maintenance issues Knowledge of Landlord & Tenants Acts Knowledge and understanding of CRLA 2002 Experience Min 2 years experience working within a property and leasehold management environment Private sector experience and managing agent services an advantage Experience of managing competing priorities and working to tight deadlines Skills & Abilities Excellent customer acre and interpersonal skills Able to show initiative and work unsupervised Produce clear and easy to read letters, reports, correspondence To work to agreed deadlines Strong interpersonal, communication and negotiation skills. Information and communication technology including MS Office application and property management software of CRM databases
Housing Officer Manchester/Salford Temporary on going 16- 21ph Our client are looking for an experienced Housing Officer to join their team. Responsibilities of the Housing Officer will include: Respond to general enquiries by tenants and leaseholders relating to the terms and conditions of their agreements To minimise voids and manage turnaround time To manage compliance with tenancy conditions, including the management of complaints and Anti-Social Behaviour, through effective case management and, organising specialist ASB support where necessary To carry out inspections of homeless units in accordance with scheme requirements To give information, advice & low-level support to tenants and organise specialist support where necessary e.g, debt counselling The successful Housing Officer will have: Relevant housing qualification/experience Enhanced DBS Full UK Driving Licence If you feel you are suitable for the role then please apply or contact Ellie Parkinson at Sellick Partnership (Derby Office) for more information Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Mar 21, 2024
Contract
Housing Officer Manchester/Salford Temporary on going 16- 21ph Our client are looking for an experienced Housing Officer to join their team. Responsibilities of the Housing Officer will include: Respond to general enquiries by tenants and leaseholders relating to the terms and conditions of their agreements To minimise voids and manage turnaround time To manage compliance with tenancy conditions, including the management of complaints and Anti-Social Behaviour, through effective case management and, organising specialist ASB support where necessary To carry out inspections of homeless units in accordance with scheme requirements To give information, advice & low-level support to tenants and organise specialist support where necessary e.g, debt counselling The successful Housing Officer will have: Relevant housing qualification/experience Enhanced DBS Full UK Driving Licence If you feel you are suitable for the role then please apply or contact Ellie Parkinson at Sellick Partnership (Derby Office) for more information Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
Mar 21, 2024
Contract
Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying 151 per day PAYE / 190 per day Umbrella rate. Main Purpose of Role The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Liveability Team deliver the Vulnerable Residents Offer. To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship Key Unit Accountabilities Service delivery Deliver key housing management services to a high standard, ensuring that activities are delivered on time To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements Lead on investigations and written responses when member enquiries come in from ward councillors Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements Ensure the delivery of all services comply with relevant legislation and regulation. Investigate and manage abandoned properties Conduct tenancy checks and investigate tenancy fraud To manage decants including being point of contact for tenant liaison To carry out new tenant welcome visits and tenancy reviews Investigate and process tenancy changes e.g. succession, assignment, mutual exchange Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety To monitor contracts providing estates services To produce Estate Plans and work with other service areas to deliver these To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy To investigate and manage other key breaches of tenancy e.g sub-letting To provide reports i.e. on management transfers or case work and actions To work effectively with partner agencies Identify the need for and promote tenant participation and community development initiatives Organise and attend community meetings, forums and events including evenings and occasionally at weekends Performance management Contribute to the successful delivery of all KPIs within the Liveability Team remit Be aware of company's overall aims of objectives Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.
MMP Consultancy are looking to recruit to a Sheltered Housing Manager join a fantastic Local Authority based in Hammersmith on a temporary contract. To ensure the delivery of an enhanced housing management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders. This is a temporary position paying 321.45 per day Umbrella. Duties: Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services. Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service. Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services. Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities. Ensure revenue loss is minimised through the team's effective management of rent arrears and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion. Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service. Ensure that there is the consistent facilitation and promotion of social activities within the schemes and co-ordination of the use of communal lounges and guest rooms to enhance the quality of life for residents. Develop and ensure adherence to the service level agreement, systems, administration, policies and procedures relating to health, safety and welfare of residents and the management of schemes and services. Implement scheme based and co-ordinated resident involvement so that residents can contribute to the development of strategies, policies and plans and resident satisfaction is continuously improved. Attend and service quarterly sheltered housing forums. Ensure there are effective day to day working relationships with the support and care service providers and other stakeholders including a seamless and appropriate response to emergencies. Deliver a service which promotes equality and diversity by giving equal and fair access and the identification and resolution of perceived or real inequalities. Lead and contribute to budget planning, control expenditure and deliver ways to improve value for money by reducing costs. Develop and maintain effective relationships with relevant stakeholders including the internal and external customers (tenants and leaseholders), colleagues, residents groups and community organisations. Skills & Abilities Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace Educated to degree level or trained and qualified in supported housing, for example NVQ Level 4 or sufficient experience to demonstrate ability. Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers. Experience of working within a performance management framework and reporting on KPIs and outcomes. Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers. Experience of dealing with safeguarding issues and managing robust systems to ensure alerts are dealt with efficiently and sensitively. Title: Sheltered Housing Manager Location: Brent Salary: 321.45 per day Umbrella
Mar 19, 2024
Seasonal
MMP Consultancy are looking to recruit to a Sheltered Housing Manager join a fantastic Local Authority based in Hammersmith on a temporary contract. To ensure the delivery of an enhanced housing management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders. This is a temporary position paying 321.45 per day Umbrella. Duties: Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services. Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service. Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services. Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities. Ensure revenue loss is minimised through the team's effective management of rent arrears and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion. Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service. Ensure that there is the consistent facilitation and promotion of social activities within the schemes and co-ordination of the use of communal lounges and guest rooms to enhance the quality of life for residents. Develop and ensure adherence to the service level agreement, systems, administration, policies and procedures relating to health, safety and welfare of residents and the management of schemes and services. Implement scheme based and co-ordinated resident involvement so that residents can contribute to the development of strategies, policies and plans and resident satisfaction is continuously improved. Attend and service quarterly sheltered housing forums. Ensure there are effective day to day working relationships with the support and care service providers and other stakeholders including a seamless and appropriate response to emergencies. Deliver a service which promotes equality and diversity by giving equal and fair access and the identification and resolution of perceived or real inequalities. Lead and contribute to budget planning, control expenditure and deliver ways to improve value for money by reducing costs. Develop and maintain effective relationships with relevant stakeholders including the internal and external customers (tenants and leaseholders), colleagues, residents groups and community organisations. Skills & Abilities Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace Educated to degree level or trained and qualified in supported housing, for example NVQ Level 4 or sufficient experience to demonstrate ability. Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers. Experience of working within a performance management framework and reporting on KPIs and outcomes. Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers. Experience of dealing with safeguarding issues and managing robust systems to ensure alerts are dealt with efficiently and sensitively. Title: Sheltered Housing Manager Location: Brent Salary: 321.45 per day Umbrella
Do you have experience as an Acquisitions Officer? Do you have strong negotiation skills required to liaise with landlords and other leaseholders in the acquisition of properties? The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. Officers with liaise with landlords, negotiate incentives, and occasionally view properties. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. You will create relationships with landlords, leaseholders, and other external companies. Duties Includes : Knowledge of the Homeless Reduction Act 2017 and the Housing Act 1996 Experience working within a Property Acquisition, Procurement or Lettings position Excellent negotiation and initiative knowledge. Knowledge of the Private Rented Sector, relevant policies and procedures and tenancy Experience procuring various properties, negotiating with the host, and showing tenants in order to minimize homelessness. If you have the desired experience and are looking to develop your skills and knowledge, then this team is perfect for you. Make sure to include your contact details on your application and I will be in touch!
Mar 19, 2024
Full time
Do you have experience as an Acquisitions Officer? Do you have strong negotiation skills required to liaise with landlords and other leaseholders in the acquisition of properties? The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. Officers with liaise with landlords, negotiate incentives, and occasionally view properties. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. You will create relationships with landlords, leaseholders, and other external companies. Duties Includes : Knowledge of the Homeless Reduction Act 2017 and the Housing Act 1996 Experience working within a Property Acquisition, Procurement or Lettings position Excellent negotiation and initiative knowledge. Knowledge of the Private Rented Sector, relevant policies and procedures and tenancy Experience procuring various properties, negotiating with the host, and showing tenants in order to minimize homelessness. If you have the desired experience and are looking to develop your skills and knowledge, then this team is perfect for you. Make sure to include your contact details on your application and I will be in touch!
12-Month Fixed Term Contract/Secondment Croydon - Hybrid working An exciting opportunity has arisen to join our dedicated Community Safety team as an Anti-Social Behaviour Officer . You ll manage high level complex cases, liaising with local partners e.g. Police, Local Authorities, and other stakeholders. You ll investigate reports of nuisance, domestic abuse, harassment, or anti-social behaviour made by or about tenants, residents, leaseholders, or members of the public, and identify the appropriate actions to be taken in accordance with our policy and procedure. Where necessary, you ll identify and pursue legal action (e.g. injunctions, possession proceedings, Anti-Social Behaviour Orders) to prevent further nuisance from occurring including service of Notice of Intention to Seek Possession, briefing solicitors, preparing Witness statements, Particulars of Claim, attending court and acting as witness where appropriate. You will provide support to witnesses throughout the period of any legal proceedings including providing regular information regarding progress, arranging interpreters or transport where appropriate, explaining the court process and discussing the significance of any judicial decision. You ll maintain up to date and accessible records in all areas, to include using computer systems and databases as well as existing systems, providing information and reports upon request. Excellent case management is essential. The position is being offered on a 12-Month Fixed Term Contract/Secondment, working 35 hours per week on a hybrid basis. What you ll have Good knowledge of the relevant legislation and of tenancy enforcement. Experience of preparing/presenting anti-social behaviour cases for legal action. Experience of working in partnership to generate joined up solutions to problems. You ll be customer-focused, with the ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language. The ability to develop partnership working with other agencies to generate effective solutions to problems. The ability to work under pressure with minimum supervision. A can do , proactive approach to problem solving. A valid UK driving licence and access to a vehicle. Closing date for applications: 07 April 2024 at 23:59pm. We reserve the right to close the advert early if we receive a high number of applications, so it is important that you submit your application as early as possible. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it s about celebrating differences of thought, opinion, experience and perspective of each individual. We re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Mar 18, 2024
Contract
12-Month Fixed Term Contract/Secondment Croydon - Hybrid working An exciting opportunity has arisen to join our dedicated Community Safety team as an Anti-Social Behaviour Officer . You ll manage high level complex cases, liaising with local partners e.g. Police, Local Authorities, and other stakeholders. You ll investigate reports of nuisance, domestic abuse, harassment, or anti-social behaviour made by or about tenants, residents, leaseholders, or members of the public, and identify the appropriate actions to be taken in accordance with our policy and procedure. Where necessary, you ll identify and pursue legal action (e.g. injunctions, possession proceedings, Anti-Social Behaviour Orders) to prevent further nuisance from occurring including service of Notice of Intention to Seek Possession, briefing solicitors, preparing Witness statements, Particulars of Claim, attending court and acting as witness where appropriate. You will provide support to witnesses throughout the period of any legal proceedings including providing regular information regarding progress, arranging interpreters or transport where appropriate, explaining the court process and discussing the significance of any judicial decision. You ll maintain up to date and accessible records in all areas, to include using computer systems and databases as well as existing systems, providing information and reports upon request. Excellent case management is essential. The position is being offered on a 12-Month Fixed Term Contract/Secondment, working 35 hours per week on a hybrid basis. What you ll have Good knowledge of the relevant legislation and of tenancy enforcement. Experience of preparing/presenting anti-social behaviour cases for legal action. Experience of working in partnership to generate joined up solutions to problems. You ll be customer-focused, with the ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language. The ability to develop partnership working with other agencies to generate effective solutions to problems. The ability to work under pressure with minimum supervision. A can do , proactive approach to problem solving. A valid UK driving licence and access to a vehicle. Closing date for applications: 07 April 2024 at 23:59pm. We reserve the right to close the advert early if we receive a high number of applications, so it is important that you submit your application as early as possible. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it s about celebrating differences of thought, opinion, experience and perspective of each individual. We re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Senior Neighbourhood Housing Officer This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Job Role To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: Communal internal and external areas on estates. Complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions.
Mar 15, 2024
Full time
Senior Neighbourhood Housing Officer This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Job Role To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: Communal internal and external areas on estates. Complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions.
This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff Contract Initial 3 month contract with the opportunity to extend PAYE via Umbrella Part Time position 3 days a week If you are interested in this position and meet the requirements, APPLY NOW!
Mar 15, 2024
Full time
This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. Responsibilities To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date Tenancy Enforcement and non-compliance with tenancy terms and conditions Requirements Must have experience working in a housing association or council in the neighbourhood housing Must have experience managing a team of staff Contract Initial 3 month contract with the opportunity to extend PAYE via Umbrella Part Time position 3 days a week If you are interested in this position and meet the requirements, APPLY NOW!
MMP are looking for a Housing Officer to join an excellent Housing Association in East London on a Permanent basis. Key Responsibilities: Work as part of the Local Neighbourhood Centre team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Housing Team Plan. Be responsible for the delivery of Housing Services for a patch of allocated properties that includes: - Tenancy Management - Leasehold Management - Repairs and Maintenance - Resident Involvement Be responsible for all tenancy management issues including creation and termination of tenancies, sign ups, enforcement of tenancy conditions and tenancy audit checks and appropriate action concerning breaches of tenancy. Process and attend evictions. Support the lettings team by dealing with local lettings functions including accompanied viewings, post offer administration and settling in visits. Amend tenancies and set up new tenancies on Orchard. Undertake all aspects of void management including pre void and post inspections as and when required Undertake the management of leaseholders including, approvals and breaches of leaseholder conditions and undertaking leaseholder audit checks in accordance with the agreed programme. Communicate and liaise regularly with tenants and leaseholders and their representative associations. Skills & Knowledge Knowledge and understanding of the role of a Local Neighbourhood Housing Centre Thorough and detailed knowledge and understanding of tenancy and leasehold management Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff Well developed IT skills Ability to manage a number of complex tasks simultaneously
Mar 15, 2024
Full time
MMP are looking for a Housing Officer to join an excellent Housing Association in East London on a Permanent basis. Key Responsibilities: Work as part of the Local Neighbourhood Centre team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Housing Team Plan. Be responsible for the delivery of Housing Services for a patch of allocated properties that includes: - Tenancy Management - Leasehold Management - Repairs and Maintenance - Resident Involvement Be responsible for all tenancy management issues including creation and termination of tenancies, sign ups, enforcement of tenancy conditions and tenancy audit checks and appropriate action concerning breaches of tenancy. Process and attend evictions. Support the lettings team by dealing with local lettings functions including accompanied viewings, post offer administration and settling in visits. Amend tenancies and set up new tenancies on Orchard. Undertake all aspects of void management including pre void and post inspections as and when required Undertake the management of leaseholders including, approvals and breaches of leaseholder conditions and undertaking leaseholder audit checks in accordance with the agreed programme. Communicate and liaise regularly with tenants and leaseholders and their representative associations. Skills & Knowledge Knowledge and understanding of the role of a Local Neighbourhood Housing Centre Thorough and detailed knowledge and understanding of tenancy and leasehold management Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff Well developed IT skills Ability to manage a number of complex tasks simultaneously
Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Mar 15, 2024
Seasonal
Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Job Title: Senior Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 26 P/H (Umbrella) Job Type: Temporary This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. The Role: To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions The Candidate: Holds a relevant professional qualification or is following a course of study leading to the above Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners Detailed knowledge and understanding of current issues facing social housing and London's local authorities. How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
Mar 15, 2024
Seasonal
Job Title: Senior Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 26 P/H (Umbrella) Job Type: Temporary This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday. The Role: To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes. To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date. Tenancy Enforcement and non-compliance with tenancy terms and conditions The Candidate: Holds a relevant professional qualification or is following a course of study leading to the above Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners Detailed knowledge and understanding of current issues facing social housing and London's local authorities. How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
Leasehold Officer - Home Ownership Dept Islington Job Role Collect service charges (annual and major works), building insurance, ground rent, shared ownership rent and ad hoc recharges across a residential and commercial property portfolio. Provide a front-line leasehold management service including processing legal notices and applications for alterations, sales, subletting, re-mortgages etc; and investigating and resolving breach of lease cases. Key Responsibilities Provide a comprehensive arrears service on a patch basis or other designated area in accordance with Islington Council's policies and procedures. This includes carrying out all functions relating to the control and monitoring of arrears (for example, negotiating payments and taking recovery action, including legal action in the County Court or First Tier Tribunal) ensuring that targets and timescales are met. Provide general advice to leaseholders about benefits entitlement and identify suitable cases for referral to the debt advice service provider. Make payment arrangements with leaseholders to clear their arrears in line with procedures. Investigate and respond within target timescales to correspondence, queries,disputes and complaints relating to the quality and extent of services and work recharged to leaseholders/freeholders, and on the calculation, apportionment and collection of charges where these impact on collection, liaising with the relevant Home Ownership teams and council departments as appropriate. Ensure a high quality, helpful and friendly leasehold management service is provided including giving advice to leaseholders about their statutory and contractual rights and responsibilities.
Mar 15, 2024
Seasonal
Leasehold Officer - Home Ownership Dept Islington Job Role Collect service charges (annual and major works), building insurance, ground rent, shared ownership rent and ad hoc recharges across a residential and commercial property portfolio. Provide a front-line leasehold management service including processing legal notices and applications for alterations, sales, subletting, re-mortgages etc; and investigating and resolving breach of lease cases. Key Responsibilities Provide a comprehensive arrears service on a patch basis or other designated area in accordance with Islington Council's policies and procedures. This includes carrying out all functions relating to the control and monitoring of arrears (for example, negotiating payments and taking recovery action, including legal action in the County Court or First Tier Tribunal) ensuring that targets and timescales are met. Provide general advice to leaseholders about benefits entitlement and identify suitable cases for referral to the debt advice service provider. Make payment arrangements with leaseholders to clear their arrears in line with procedures. Investigate and respond within target timescales to correspondence, queries,disputes and complaints relating to the quality and extent of services and work recharged to leaseholders/freeholders, and on the calculation, apportionment and collection of charges where these impact on collection, liaising with the relevant Home Ownership teams and council departments as appropriate. Ensure a high quality, helpful and friendly leasehold management service is provided including giving advice to leaseholders about their statutory and contractual rights and responsibilities.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Mar 15, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Job Opportunity: Regulation and Performance Manager Are you a dynamic professional with a passion for regulatory compliance and performance management? We are seeking a talented Regulation and Performance Manager to join our team and lead initiatives that ensure the highest standards in service delivery. Position: Regulation and Performance Manager Department: Tenancy & Leasehold Services Location: Within a thriving urban community Responsibilities: Take the lead in ensuring compliance with regulations, legal requirements, and national objectives in a dynamic service-oriented environment. Effectively communicate with internal and external stakeholders, fostering positive relationships and ensuring accurate consideration of service-related matters. Develop and implement a robust performance management framework, providing accurate assessments against targets. Create and maintain monitoring and reporting systems for performance across various services, contributing to key strategies, policies, and projects. Conduct regular reviews of management and maintenance allowances, ensuring alignment with budgets and reflecting customer requirements. Drive strategic planning and development for service areas, including tenancy management, income services, and resident involvement. Supervise and support a team of Client Liaison Officers, ensuring their training and development align with organizational goals. Attend relevant forums and meetings to enhance knowledge sharing, and provide support where financial compliance and regulation are critical. Maintain effective working relationships with partners, residents, and stakeholders, demonstrating professionalism and respect. Act as an expert advisor on matters related to the service, staying abreast of developments in the field. Identify, manage, and mitigate risks within the service function, collaborating with Heads of Service to ensure effective controls are in place. Requirements: Comprehensive knowledge of regulations, legislation, and governance in relevant service areas. Experience in managing social housing or similar environments. Proven track record in developing and implementing strategies, policies, and procedures. Strong skills in performance management and data quality reviews. Degree or equivalent qualification in relevant fields. Excellent interpersonal, communication, and decision-making skills. Ability to think strategically and manage conflicting priorities effectively. Commitment to continuous learning, improvement, and equality and diversity.
Mar 15, 2024
Contract
Job Opportunity: Regulation and Performance Manager Are you a dynamic professional with a passion for regulatory compliance and performance management? We are seeking a talented Regulation and Performance Manager to join our team and lead initiatives that ensure the highest standards in service delivery. Position: Regulation and Performance Manager Department: Tenancy & Leasehold Services Location: Within a thriving urban community Responsibilities: Take the lead in ensuring compliance with regulations, legal requirements, and national objectives in a dynamic service-oriented environment. Effectively communicate with internal and external stakeholders, fostering positive relationships and ensuring accurate consideration of service-related matters. Develop and implement a robust performance management framework, providing accurate assessments against targets. Create and maintain monitoring and reporting systems for performance across various services, contributing to key strategies, policies, and projects. Conduct regular reviews of management and maintenance allowances, ensuring alignment with budgets and reflecting customer requirements. Drive strategic planning and development for service areas, including tenancy management, income services, and resident involvement. Supervise and support a team of Client Liaison Officers, ensuring their training and development align with organizational goals. Attend relevant forums and meetings to enhance knowledge sharing, and provide support where financial compliance and regulation are critical. Maintain effective working relationships with partners, residents, and stakeholders, demonstrating professionalism and respect. Act as an expert advisor on matters related to the service, staying abreast of developments in the field. Identify, manage, and mitigate risks within the service function, collaborating with Heads of Service to ensure effective controls are in place. Requirements: Comprehensive knowledge of regulations, legislation, and governance in relevant service areas. Experience in managing social housing or similar environments. Proven track record in developing and implementing strategies, policies, and procedures. Strong skills in performance management and data quality reviews. Degree or equivalent qualification in relevant fields. Excellent interpersonal, communication, and decision-making skills. Ability to think strategically and manage conflicting priorities effectively. Commitment to continuous learning, improvement, and equality and diversity.
One of my London based authority clients have reached out to me to help them recruit for THREE Estate Managers/ Housing Officers. 3 x Estate Managers/ Housing Officers 6 Month Contract 5 days per week on site/ patch Patch - 700 properties No vehicle needed to cover patch Basic DBS is required Laptop & Mobile is provided RATE is negotiable Key Skills Required: General repairs and maintenance reviews Leasehold management Dealing with Anti Social Behaviour (ASB) - attend court when required for potential breach of tenancy Mutual Exchange Succession Providing housing management advise Leasing with other pub sector organisations - Police, Social Services, ASB Officer Experience of using NEC/ NPS - NORTHGATE system If this role is for you then please give me (Dylan Coyne) a call on (phone number removed) and email your most updated CV g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Mar 15, 2024
Seasonal
One of my London based authority clients have reached out to me to help them recruit for THREE Estate Managers/ Housing Officers. 3 x Estate Managers/ Housing Officers 6 Month Contract 5 days per week on site/ patch Patch - 700 properties No vehicle needed to cover patch Basic DBS is required Laptop & Mobile is provided RATE is negotiable Key Skills Required: General repairs and maintenance reviews Leasehold management Dealing with Anti Social Behaviour (ASB) - attend court when required for potential breach of tenancy Mutual Exchange Succession Providing housing management advise Leasing with other pub sector organisations - Police, Social Services, ASB Officer Experience of using NEC/ NPS - NORTHGATE system If this role is for you then please give me (Dylan Coyne) a call on (phone number removed) and email your most updated CV g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Place Officer Walthamstow 20 Per Hour I am recruiting for a local authority who is looking for someone to look after there estates and communal areas. The role is a blend of managing the day job and supporting Tenancy Officers as well as the Tenancy and Place Managers to provide the highest quality service for our tenants. You will be part of a team of highly trained professionals to provide an effective and customer focused estate safety and improvement service. You support and assist residents to comply with the terms of their tenancy and lease agreement, building strong customer relations to increase satisfaction with their home and local environment. You will also aid in the development of customers being active members of their community. This is achieved by delivering high levels of customer satisfaction to council tenants and leaseholders for the managed services, building safe communities with proactive and consistent service delivery.
Mar 15, 2024
Contract
Place Officer Walthamstow 20 Per Hour I am recruiting for a local authority who is looking for someone to look after there estates and communal areas. The role is a blend of managing the day job and supporting Tenancy Officers as well as the Tenancy and Place Managers to provide the highest quality service for our tenants. You will be part of a team of highly trained professionals to provide an effective and customer focused estate safety and improvement service. You support and assist residents to comply with the terms of their tenancy and lease agreement, building strong customer relations to increase satisfaction with their home and local environment. You will also aid in the development of customers being active members of their community. This is achieved by delivering high levels of customer satisfaction to council tenants and leaseholders for the managed services, building safe communities with proactive and consistent service delivery.