About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Jun 02, 2023
Permanent
About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Do you have experience as a Housing Solutions Officer? Do you have a Strong knowledge of the Housing Act 1996 and other relevant legislations? I'm excited to say that my client is seeking an experienced Housing Solutions Officer who can carry out part 7 assessments under the Housing Act 1996 and advise clients accordingly. The manager offers good working conditions with a comfortable workload to ensure all aspects of work are carried out. The team are looking for an experienced candidate to hit the ground running amongst knowledgeable peers. Preventing homelessness with knowledge on the Homeless Reduction Act (HRA) and providing advice based on this knowledge. Duties Include: Prevent homelessness by investigating and making decisions under part 6 & 7 of the Housing Act 1996. Creating personalised housing plans Knowledge of the Housing Act 1996, the Landlord and Tenants Act, Protection from Eviction Act, Homelessness Reduction Act 2017, and other related legislation. Experience creating personalised housing plans, making necessary actions of discharge of duty. Provide sound advice on Housing Solutions and refer tenants to Temporary Accommodation when appropriate If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you! When applying be sure to add your contact details so I can call you back.
Mar 28, 2024
Full time
Do you have experience as a Housing Solutions Officer? Do you have a Strong knowledge of the Housing Act 1996 and other relevant legislations? I'm excited to say that my client is seeking an experienced Housing Solutions Officer who can carry out part 7 assessments under the Housing Act 1996 and advise clients accordingly. The manager offers good working conditions with a comfortable workload to ensure all aspects of work are carried out. The team are looking for an experienced candidate to hit the ground running amongst knowledgeable peers. Preventing homelessness with knowledge on the Homeless Reduction Act (HRA) and providing advice based on this knowledge. Duties Include: Prevent homelessness by investigating and making decisions under part 6 & 7 of the Housing Act 1996. Creating personalised housing plans Knowledge of the Housing Act 1996, the Landlord and Tenants Act, Protection from Eviction Act, Homelessness Reduction Act 2017, and other related legislation. Experience creating personalised housing plans, making necessary actions of discharge of duty. Provide sound advice on Housing Solutions and refer tenants to Temporary Accommodation when appropriate If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you! When applying be sure to add your contact details so I can call you back.
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Mar 28, 2024
Full time
Do you have experience working as a Housing Benefit Assessor? Have you had experience council tax reduction claims? The Benefit Assessment Officer must have recent experience working within a Local Authority assessing these claims. The manager is keen to support the successful candidate in progression within the council. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Benefits Assessment Officer will be supported by the manager throughout as they understand the pressures of the role. The Officer will provide sound Housing Benefit and Housing advice to vulnerable tenants. Duties Includes : Recent experience assessing all types of Housing benefit claims such as new claim, renewal, change of circumstances and Universal Credit. Preferred recent experience working within a Local Authority. Strong knowledge on Housing Benefit entitlements and Housing advice. Up to date knowledge of Housing Benefit legislation and the ability to apply this accurately on a case-by-case basis. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management are willing to help all case managers be the best they can possibly be, along with a strong hourly rate.
Do you have experience as a Revenues Officer? I'm excited to say that my client is seeking an experienced candidate that can maximise income through the collection and recovery of Council Tax. A comfortable case load size and good working conditions to be able to carry out all aspects of a Revenues Officer position. Strong knowledge of Council Tax and Housing Benefits. The client understands the pressures of the position and is keen to support all team members throughout the position. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Revenues Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. Leading your own cases and managing own patch. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running Duties Includes : Experience of the collection and recovery of Council Tax and Housing Benefits. Knowledge of Council Tax and Housing Benefits Recover unpaid tax using experience in tax collection. Referring the more complex cases to senior officers Entering and maintaining of local tax bases If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management are willing to help all successful candidates be the best they can possibly along with a strong hourly rate.
Mar 28, 2024
Full time
Do you have experience as a Revenues Officer? I'm excited to say that my client is seeking an experienced candidate that can maximise income through the collection and recovery of Council Tax. A comfortable case load size and good working conditions to be able to carry out all aspects of a Revenues Officer position. Strong knowledge of Council Tax and Housing Benefits. The client understands the pressures of the position and is keen to support all team members throughout the position. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Revenues Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. Leading your own cases and managing own patch. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running Duties Includes : Experience of the collection and recovery of Council Tax and Housing Benefits. Knowledge of Council Tax and Housing Benefits Recover unpaid tax using experience in tax collection. Referring the more complex cases to senior officers Entering and maintaining of local tax bases If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management are willing to help all successful candidates be the best they can possibly along with a strong hourly rate.
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Mar 28, 2024
Seasonal
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
My client is seeking a Procurement Officer to join their Homeless Team. Strong negotiation skills required to liaise with landlords and other leaseholders in the procurement of properties. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. Officers with liaise with landlords, negotiate incentives, and occasionally view properties. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Creating relationships with landlords, leaseholders, and other external companies. Duties Includes : Knowledge of the Homeless Reduction Act 2017, including part 6 knowledge Experience working within a Property Procurement or Lettings position Excellent negotiation and initiative knowledge. Knowledge of the Private Rented Sector, relevant policies and procedures and tenancy Experience procuring properties, negotiating with the host and showing tenants in order to minimize homelessness. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Mar 28, 2024
Full time
My client is seeking a Procurement Officer to join their Homeless Team. Strong negotiation skills required to liaise with landlords and other leaseholders in the procurement of properties. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. Officers with liaise with landlords, negotiate incentives, and occasionally view properties. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Creating relationships with landlords, leaseholders, and other external companies. Duties Includes : Knowledge of the Homeless Reduction Act 2017, including part 6 knowledge Experience working within a Property Procurement or Lettings position Excellent negotiation and initiative knowledge. Knowledge of the Private Rented Sector, relevant policies and procedures and tenancy Experience procuring properties, negotiating with the host and showing tenants in order to minimize homelessness. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Have you got experience as a Tenancy Officer? I'm excited to be able to recruit for my client who is seeking an experienced Tenancy Sustainment Officer to be able to create strong relationships with vulnerable clients to ensure they sustain their tenancies. A strong working knowledge with the most vulnerable clients is expected from a successful candidate. The pressures of the role will be eased through support from peers and management! The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managing their own clients. What we want from you Experience providing Tenancy Sustainment advice through Welfare Benefits and Universal Credits advice. Experience issuing notices (NTQ's) Good experience working with succession and assignment. An understanding of ASB and the Crime and Disorder Act 2014 Knowledge of legal processes on Tenancy Management, Assured Shorthold Tenancies, Licenses and Evictions. Experience creating personalised housing plans providing a holistic approach to sustaining the client's tenancy. Duties Includes Providing sound Welfare benefits advice to the most vulnerable homeless clients to prevent homelessness. Maintain up to date knowledge of all relevant homeless legislation. Providing tenancy sustainment advice including budget plans and creative support solutions to maintain client's tenancy. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
Mar 28, 2024
Full time
Have you got experience as a Tenancy Officer? I'm excited to be able to recruit for my client who is seeking an experienced Tenancy Sustainment Officer to be able to create strong relationships with vulnerable clients to ensure they sustain their tenancies. A strong working knowledge with the most vulnerable clients is expected from a successful candidate. The pressures of the role will be eased through support from peers and management! The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managing their own clients. What we want from you Experience providing Tenancy Sustainment advice through Welfare Benefits and Universal Credits advice. Experience issuing notices (NTQ's) Good experience working with succession and assignment. An understanding of ASB and the Crime and Disorder Act 2014 Knowledge of legal processes on Tenancy Management, Assured Shorthold Tenancies, Licenses and Evictions. Experience creating personalised housing plans providing a holistic approach to sustaining the client's tenancy. Duties Includes Providing sound Welfare benefits advice to the most vulnerable homeless clients to prevent homelessness. Maintain up to date knowledge of all relevant homeless legislation. Providing tenancy sustainment advice including budget plans and creative support solutions to maintain client's tenancy. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
Voids Contracts Manager Local Council Negotiable Are you an experienced property Contracts Manager looking for a new role? An exciting opportunity is available for a Local Council based in South East London, as a Contracts Manager looking after Void properties. The role: To be accountable for the following: Line Management of 6 Officers Specifying works to be undertaken in properties assigned Allocating work to In-house and Contractors Finance & budgeting Cost control Quality of Work To manage contractors, In-house labour, consultants and suppliers to facilitate high levels of service delivery. (approx. 40-60 Key Skills and Experience: Experience of scheduling major works using the NHF SORs, tendering for works under public procurement rules, and progressing projects to completion. Experience, knowledge and understanding of all legislation and regulations applicable to building, repairs and refurbishment of houses and flats in social housing, CDM and construction specific H&S legislation Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Full time
Voids Contracts Manager Local Council Negotiable Are you an experienced property Contracts Manager looking for a new role? An exciting opportunity is available for a Local Council based in South East London, as a Contracts Manager looking after Void properties. The role: To be accountable for the following: Line Management of 6 Officers Specifying works to be undertaken in properties assigned Allocating work to In-house and Contractors Finance & budgeting Cost control Quality of Work To manage contractors, In-house labour, consultants and suppliers to facilitate high levels of service delivery. (approx. 40-60 Key Skills and Experience: Experience of scheduling major works using the NHF SORs, tendering for works under public procurement rules, and progressing projects to completion. Experience, knowledge and understanding of all legislation and regulations applicable to building, repairs and refurbishment of houses and flats in social housing, CDM and construction specific H&S legislation Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
Mar 28, 2024
Full time
Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
Maintenance Officers required by NI Housing Executive to work from their offices in Antrim and Newtownabbey Your new company The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit Maintenance Officers on an ongoing temporary contract basis to work from their offices in Antrim and Newtownabbey. Your new role Reporting to the Area Maintenance Manager, you will ensure that maintenance repairs to Housing Executive homes are carried out to exacting cost, quality and time standards in accordance with the terms of contracts. Your main duties will include: To carry out inspections of properties to a set timetable in order to authorise the Housing Executive's Contractors to carry out necessary maintenance work; To conduct inspections of properties, again to a set timetable, in order that works done are of an acceptable standard and that payment for such work can be authorised; To advise tenants about maintenance policies and their responsibilities for the maintenance of some items in their homes or to provide information on the progress of works on their homes or the timeframe for such works to be done; To draw deficiencies in the delivery of an effective maintenance service to the attention of the Contractor in the first instance in order that remedial action can be taken; To liaise with other Housing Executive staff, particularly those involved in the allocation of homes, to ensure that houses vacated on changes of tenancy have necessary works done so that they can be re-let as soon as possible. What you'll need to succeed To be considered for these positions, you must meet at least one of the following criteria: A degree in Building Studies (or equivalent) with 1 year relevant experience; A BTEC Higher Diploma in Building Studies (or equivalent) with 2 years relevant experience; A minimum of 4 years relevant experience. Relevant experience will be considered as working on the design, improvement or maintenance of domestic properties. What you'll get in return These positions offer an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid via Hays on a weekly basis. Please contact me to discuss the salary matching process across the salary scale for this position. The hours of work are Monday to Friday, 37 hours per week. Flexible start and finish times can be arranged. Whilst these roles are initially offered on an ongoing temporary contract basis, it is envisaged that permanent Maintenance Officer roles will be recruited in due course. What you need to do now Please contact Andrew McLarnon to discuss these positions in confidence. Alternatively, please apply using the link attached to register your interest. #
Mar 28, 2024
Seasonal
Maintenance Officers required by NI Housing Executive to work from their offices in Antrim and Newtownabbey Your new company The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit Maintenance Officers on an ongoing temporary contract basis to work from their offices in Antrim and Newtownabbey. Your new role Reporting to the Area Maintenance Manager, you will ensure that maintenance repairs to Housing Executive homes are carried out to exacting cost, quality and time standards in accordance with the terms of contracts. Your main duties will include: To carry out inspections of properties to a set timetable in order to authorise the Housing Executive's Contractors to carry out necessary maintenance work; To conduct inspections of properties, again to a set timetable, in order that works done are of an acceptable standard and that payment for such work can be authorised; To advise tenants about maintenance policies and their responsibilities for the maintenance of some items in their homes or to provide information on the progress of works on their homes or the timeframe for such works to be done; To draw deficiencies in the delivery of an effective maintenance service to the attention of the Contractor in the first instance in order that remedial action can be taken; To liaise with other Housing Executive staff, particularly those involved in the allocation of homes, to ensure that houses vacated on changes of tenancy have necessary works done so that they can be re-let as soon as possible. What you'll need to succeed To be considered for these positions, you must meet at least one of the following criteria: A degree in Building Studies (or equivalent) with 1 year relevant experience; A BTEC Higher Diploma in Building Studies (or equivalent) with 2 years relevant experience; A minimum of 4 years relevant experience. Relevant experience will be considered as working on the design, improvement or maintenance of domestic properties. What you'll get in return These positions offer an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid via Hays on a weekly basis. Please contact me to discuss the salary matching process across the salary scale for this position. The hours of work are Monday to Friday, 37 hours per week. Flexible start and finish times can be arranged. Whilst these roles are initially offered on an ongoing temporary contract basis, it is envisaged that permanent Maintenance Officer roles will be recruited in due course. What you need to do now Please contact Andrew McLarnon to discuss these positions in confidence. Alternatively, please apply using the link attached to register your interest. #
Are you an experienced Housing Needs Officer who can carry out part 7 assessments and advice homeless clients accordingly? My client offers the candidate good working conditions with a comfortable workload in order to carry out all aspects of a Housing Needs Officer. Strong knowledge of the Homeless Reduction Act 2017 including issuing Section 184s is required. The team is looking for an experienced candidate who can hit the ground running amongst knowledgeable peers. Candidates will successfully carry out initial assessments providing homeless relief and prevention throughout. The manager understandings the pressures of the roles and is keen to support all team members Skills and Experience: Experience carrying out Triage assessments on Single Homeless clients all the way from prevention through to relief JIGSAW system knowledge Strong knowledge of the Housing Act 1996 and Homeless Reduction Act 2017 including Section 184 Experience dealing with vulnerable clients that have lost their property and in need of relief. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management are willing to help all case managers be the best they can possibly be along with a strong hour rate! If you are interested and have the desired skills and experience, apply today! Make sure to include your contact details and I will be in touch.
Mar 28, 2024
Full time
Are you an experienced Housing Needs Officer who can carry out part 7 assessments and advice homeless clients accordingly? My client offers the candidate good working conditions with a comfortable workload in order to carry out all aspects of a Housing Needs Officer. Strong knowledge of the Homeless Reduction Act 2017 including issuing Section 184s is required. The team is looking for an experienced candidate who can hit the ground running amongst knowledgeable peers. Candidates will successfully carry out initial assessments providing homeless relief and prevention throughout. The manager understandings the pressures of the roles and is keen to support all team members Skills and Experience: Experience carrying out Triage assessments on Single Homeless clients all the way from prevention through to relief JIGSAW system knowledge Strong knowledge of the Housing Act 1996 and Homeless Reduction Act 2017 including Section 184 Experience dealing with vulnerable clients that have lost their property and in need of relief. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management are willing to help all case managers be the best they can possibly be along with a strong hour rate! If you are interested and have the desired skills and experience, apply today! Make sure to include your contact details and I will be in touch.
Do you have previous experience as an Accommodation Needs Officer? Do you want to work with customers to help reduce the need for temporary housing and prevent homelessness? I am excited to recruit for the London Borough of Redbridge. They are looking for a new member to join their Review and Service Improvement team. As an Assessment Officer, you will be working closely with an experienced team of workers to assess the needs of homeless customers and provide them with the professional support they need to find accommodation. Key skills and experience: A customer focused, pro-active approach to work. Excellent organisation skills to help with the recording of key data on the causes and solutions of homelessness. Comprehensive and up to date knowledge of key housing legislations and the ability to apply this knowledge to each customer. Experience in carrying out in depth and focused assessments and investigations. Effective communication skills to help build relationships Work will be in all areas including: Key legislations such as Part 7 of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Accommodation of Suitability Assessments. HClic system for local information and management. Does this role interest you? If it does, don't hesitate to apply! Make sure your contact details are on your application and I will get in touch
Mar 28, 2024
Full time
Do you have previous experience as an Accommodation Needs Officer? Do you want to work with customers to help reduce the need for temporary housing and prevent homelessness? I am excited to recruit for the London Borough of Redbridge. They are looking for a new member to join their Review and Service Improvement team. As an Assessment Officer, you will be working closely with an experienced team of workers to assess the needs of homeless customers and provide them with the professional support they need to find accommodation. Key skills and experience: A customer focused, pro-active approach to work. Excellent organisation skills to help with the recording of key data on the causes and solutions of homelessness. Comprehensive and up to date knowledge of key housing legislations and the ability to apply this knowledge to each customer. Experience in carrying out in depth and focused assessments and investigations. Effective communication skills to help build relationships Work will be in all areas including: Key legislations such as Part 7 of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Accommodation of Suitability Assessments. HClic system for local information and management. Does this role interest you? If it does, don't hesitate to apply! Make sure your contact details are on your application and I will get in touch
Berneslai Homes have various exciting opportunities for Neighbourhood Officer's to join their team based in Barnsley. You will be working on a full-time, permanent basis or fixed term basis. In return, you will receive a competitive salary of £29,269 to £32,076 per annum. About Us: Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You ll be joining us at a really exciting time as we re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley. The Neighbourhood Officer: We have an exciting opportunity to join our Neighbourhood service as a Neighbourhood Officer! We're currently looking for three permanent and two fixed term Officers. As part of this integral front-line post , you'll be responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage. We believe working on an agile basis enables us to adapt to our customers needs. As this is a front-line customer facing role there is an expectation for your working hours to be within our key business hours, however we re more than happy to discuss our agile working packages! Key duties and responsibilities of our Neighbourhood Officer: Deliver a highly visible, proactive tenancy and neighbourhood management service. To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required. ? Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed. Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent. Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities. Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel) Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Neighbourhood Officer: NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including estate management and tenancy management or community safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimal supervision. Willingness to work flexible hours to meet the needs of the service. The ability to travel as necessary to meet the needs of the post. What you might be asking is, why work for us? We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Neighbourhood Officer , please click apply today. We would love to hear from you!
Mar 28, 2024
Full time
Berneslai Homes have various exciting opportunities for Neighbourhood Officer's to join their team based in Barnsley. You will be working on a full-time, permanent basis or fixed term basis. In return, you will receive a competitive salary of £29,269 to £32,076 per annum. About Us: Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You ll be joining us at a really exciting time as we re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley. The Neighbourhood Officer: We have an exciting opportunity to join our Neighbourhood service as a Neighbourhood Officer! We're currently looking for three permanent and two fixed term Officers. As part of this integral front-line post , you'll be responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage. We believe working on an agile basis enables us to adapt to our customers needs. As this is a front-line customer facing role there is an expectation for your working hours to be within our key business hours, however we re more than happy to discuss our agile working packages! Key duties and responsibilities of our Neighbourhood Officer: Deliver a highly visible, proactive tenancy and neighbourhood management service. To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required. ? Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed. Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent. Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities. Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel) Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Neighbourhood Officer: NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including estate management and tenancy management or community safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimal supervision. Willingness to work flexible hours to meet the needs of the service. The ability to travel as necessary to meet the needs of the post. What you might be asking is, why work for us? We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Neighbourhood Officer , please click apply today. We would love to hear from you!
Hays Construction and Property
Chesterfield, Derbyshire
Your new company A social housing provider is looking to add a Housing Officer to their Chesterfield branch.This is a permanent position with a salary starting at 28,500 and rising to 32,500 (also pending a pay award from 1st April 2024. Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role The post is responsible for comprehensive assessment of tenant's needs in respect of any risk to tenancy, visiting tenants at home to explore options and solutions, agreeing a support plan, and delivering support directly or in partnership with other teams or agencies. The post will provide assistance in all housing management tasks, contributing to effective estate management. You will work closely with other teams to ensure an integrated approach. You will think beyond established practices in order to create innovative solutions for tenants to build personal capacity and encourage independence. Keeping accurate records of case management and producing clear performance information to demonstrate practical outcomes for clients and a customer focused service in response to a wide range of housing related support needs: Conducting customer visits to assess any support requirements, facilitating the delivery of this support or referring on to other agencies where required. Referral to Adult Care services, social services and medical care Addressing welfare and safety concerns through signposting to other support agencies Supporting tenants to achieve personal goals and social contact through local networks. Tackling low level tenant vulnerability where there is a potential for breaches of tenancy conditions Tenancy risks linked to debt and financial exclusion Advice in relation to Aids and Adaptations Assisting the Housing Manager to ensuring effective housing management arrangements and enforcement as requested What you'll need to succeed At least 2 years social housing experience Degree level qualification/Housing Qualification/CIH membership preferred but not essential Evidence of professional development and personal impact working in the social housing or social care Evidence of professional development and personal impact working in the social housing or social care Ability to attend occasional our of hours meetings Ability to respond to urgent needs of the business outside of normal working hours Access to a car insured for business use A full, clean UK driving license Criminal Records Bureau check What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company A social housing provider is looking to add a Housing Officer to their Chesterfield branch.This is a permanent position with a salary starting at 28,500 and rising to 32,500 (also pending a pay award from 1st April 2024. Working Hours & Holidays Working hours per week- 40, Monday to Friday Flexi-time 25 days holiday plus bank holidays (rising to 30 as years of service increase) Option to purchase extra leave Health & Wellbeing Benefits Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Career Development Great opportunities for learning & development and career progression Your new role The post is responsible for comprehensive assessment of tenant's needs in respect of any risk to tenancy, visiting tenants at home to explore options and solutions, agreeing a support plan, and delivering support directly or in partnership with other teams or agencies. The post will provide assistance in all housing management tasks, contributing to effective estate management. You will work closely with other teams to ensure an integrated approach. You will think beyond established practices in order to create innovative solutions for tenants to build personal capacity and encourage independence. Keeping accurate records of case management and producing clear performance information to demonstrate practical outcomes for clients and a customer focused service in response to a wide range of housing related support needs: Conducting customer visits to assess any support requirements, facilitating the delivery of this support or referring on to other agencies where required. Referral to Adult Care services, social services and medical care Addressing welfare and safety concerns through signposting to other support agencies Supporting tenants to achieve personal goals and social contact through local networks. Tackling low level tenant vulnerability where there is a potential for breaches of tenancy conditions Tenancy risks linked to debt and financial exclusion Advice in relation to Aids and Adaptations Assisting the Housing Manager to ensuring effective housing management arrangements and enforcement as requested What you'll need to succeed At least 2 years social housing experience Degree level qualification/Housing Qualification/CIH membership preferred but not essential Evidence of professional development and personal impact working in the social housing or social care Evidence of professional development and personal impact working in the social housing or social care Ability to attend occasional our of hours meetings Ability to respond to urgent needs of the business outside of normal working hours Access to a car insured for business use A full, clean UK driving license Criminal Records Bureau check What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Ability is a leading provider of affordable housing, support and care for vulnerable people across south-east England. We currently have a vacancy for a new Housing and Support Officer and are seeking an enthusiastic, highly motivated team player to join our housing team based in Surrey. Experience of working in housing management and of working with vulnerable people is required. Managing a dispersed patch of 120 rented properties, you will help us to provide a customer-focused housing service to residents in north Surrey and beyond. We offer hybrid-working and opportunities for training and personal development. The role will require regular travel to visit your schemes across the patch and time at our main office in Staines, typically once or twice a week. And in return we offer: 25 days annual leave each year plus bank holidays Medical cash back scheme to cover every day health expenses and more Employee Assistance Programme 3 x life cover assurance with membership of our generous DC pension scheme 45p per mile business mileage Sick pay Salary : £34330 Hours: 35 per week Leave: 25 days + Bank Holidays This post requires employment references and clearance by the Disclosure & Barring Service.
Mar 27, 2024
Full time
Ability is a leading provider of affordable housing, support and care for vulnerable people across south-east England. We currently have a vacancy for a new Housing and Support Officer and are seeking an enthusiastic, highly motivated team player to join our housing team based in Surrey. Experience of working in housing management and of working with vulnerable people is required. Managing a dispersed patch of 120 rented properties, you will help us to provide a customer-focused housing service to residents in north Surrey and beyond. We offer hybrid-working and opportunities for training and personal development. The role will require regular travel to visit your schemes across the patch and time at our main office in Staines, typically once or twice a week. And in return we offer: 25 days annual leave each year plus bank holidays Medical cash back scheme to cover every day health expenses and more Employee Assistance Programme 3 x life cover assurance with membership of our generous DC pension scheme 45p per mile business mileage Sick pay Salary : £34330 Hours: 35 per week Leave: 25 days + Bank Holidays This post requires employment references and clearance by the Disclosure & Barring Service.
Senior Delivery Manager 400 - 433.81 Westminster, London Contract We are currently on the lookout for a Senior Delivery Manager in the City of Westminster with strong experience within the Housing sector. This is a largely remote role, although you would need to attend the office once per week. The Role: Responsible for delivery of Digital and Innovation elements of the Housing transformation digital programme - working on delivery of transformational programme to ensure regulatory readiness, which covers data, architecture, IoT, resident experience and technology provision. The Senior Delivery Manager will be responsible for delivery of the programme, accountable for governance and reporting. Leading on resourcing, team management, team culture and cadence and ensuring we have a research/service design / data analysis pipeline. Reports to Head of Delivery and Product in structure however this role currently being recruited to and so in interim will report to Interim Chief Delivery and Engagement Officer The Candidate: Bachelor's degree in business administration, project management, or related field; advanced degree or certification (e.g., PMP, PRINCE2) is a plus. Local government, Housing Association, or similarly relevant experience Delivery Management and Programme Management experience at a senior level. Demonstrated leadership skills with the ability to motivate and inspire cross-functional teams to achieve project goals and objectives. Strong analytical and problem-solving abilities, with a keen attention to detail and a proactive approach to risk management. Excellent communication skills, both written and verbal, with the ability to effectively interact with stakeholders at all levels of the organization. Proficiency in project management tools/software (e.g., MS Project, Jira, Asana) and Microsoft Office suit How to Apply: If you are interested in our Senior Delivery Manager role, please submit your application via the contact details provided and you will be contacted with further information about this opportunity email your CV to me directly; or call me on; (phone number removed).
Mar 27, 2024
Contract
Senior Delivery Manager 400 - 433.81 Westminster, London Contract We are currently on the lookout for a Senior Delivery Manager in the City of Westminster with strong experience within the Housing sector. This is a largely remote role, although you would need to attend the office once per week. The Role: Responsible for delivery of Digital and Innovation elements of the Housing transformation digital programme - working on delivery of transformational programme to ensure regulatory readiness, which covers data, architecture, IoT, resident experience and technology provision. The Senior Delivery Manager will be responsible for delivery of the programme, accountable for governance and reporting. Leading on resourcing, team management, team culture and cadence and ensuring we have a research/service design / data analysis pipeline. Reports to Head of Delivery and Product in structure however this role currently being recruited to and so in interim will report to Interim Chief Delivery and Engagement Officer The Candidate: Bachelor's degree in business administration, project management, or related field; advanced degree or certification (e.g., PMP, PRINCE2) is a plus. Local government, Housing Association, or similarly relevant experience Delivery Management and Programme Management experience at a senior level. Demonstrated leadership skills with the ability to motivate and inspire cross-functional teams to achieve project goals and objectives. Strong analytical and problem-solving abilities, with a keen attention to detail and a proactive approach to risk management. Excellent communication skills, both written and verbal, with the ability to effectively interact with stakeholders at all levels of the organization. Proficiency in project management tools/software (e.g., MS Project, Jira, Asana) and Microsoft Office suit How to Apply: If you are interested in our Senior Delivery Manager role, please submit your application via the contact details provided and you will be contacted with further information about this opportunity email your CV to me directly; or call me on; (phone number removed).
Housing Solutions Officer Kingston 22 Per Hour I am recruiting for a local authority who us is looking for someone to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation. You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council's services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service. Key Responsibilities To ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols. To provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice. To ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy. To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under To participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required. To make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty. To ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.
Mar 27, 2024
Contract
Housing Solutions Officer Kingston 22 Per Hour I am recruiting for a local authority who us is looking for someone to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation. You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council's services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service. Key Responsibilities To ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols. To provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice. To ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy. To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under To participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required. To make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty. To ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Damp & Water Contracts Manager to join a dynamic social housing provider in London. This is an excellent opportunity for a motivated individual with a contract management background to join in a fantastic social landlord and improve the quality of life for their residents. Damp & Water Contracts Manager Location: London, UK Salary: £52,000 - £56,000 plus remote working, excellent benefits & pension Responsibilities: Lead on the investigation, reactive remediation and planned remediation to two sites including the installation of ventilation within properties to mitigate the effect of damp and condensation not relating to balcony defects. Lead on the management of damp and water cases across the portfolio, ensuring that cases are captured, monitored and completed within an acceptable timeframe. Ensure residents are kept updated throughout and reporting on this workstream is accurate and timely. Lead on the management of contractors and consultants across workstreams ensuring works are delivered on time and to budget, in line with terms of the contracts ensuring that the quality of works meets the required specification. Lead Officer in arranging the decanting of any residents to alternative accommodation where required across different workstreams. Producing a communications strategy for each work stream and leading the team to be first point of contact for residents relating to dampness and water leaks. Lead Officer working jointly with the Development team to undertake investigations as to the cause of the problem and identification of solutions. Lead of section 20 consultation across workstreams where appropriate to maximise recovery from leaseholders where appropriate. Requirements: Relevant degree level qualification or equivalent experience working within senior levels in a housing organisation. Experience managing damp and water cases within a social housing environment. Experience leading a technical team and delivery on large volume programmes to residential properties Excellent Communication Skills Able to represent the organisation externally at an appropriate level with key stakeholders such as local authorities, partner agencies and residents groups Ability to lead effective project teams delivering cross functional outcomes Excellent customer care, staff management and interpersonal skills Able to successfully manage and lead where necessary - external consultants and contractors - within a performance management & improvement culture. Experience of working with boards and committees, producing and presenting formal reports Experience of managing staff Experience of managing and delivering resident consultation meetings Full understanding and administration of a range of contracts and contract forms Experience of managing complex contracts delivering high volumes of building works to residential property Experience managing value for money objectives and track record of implementing commercial improvements across a similar service Benefits: Competitive salary (£52,000 - £56,000 per annum) Flexible working from home 2-3 days per week Pension scheme Generous annual leave allowance Opportunities for professional development and career advancement Supportive work environment with a commitment to employee well-being In Summary If you are a motivated and experienced professional with experience in working within social housing and managing damp and water related contracts we would love to hear from you. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Damp & Water Contracts Manager role in more detail.
Mar 27, 2024
Full time
Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Damp & Water Contracts Manager to join a dynamic social housing provider in London. This is an excellent opportunity for a motivated individual with a contract management background to join in a fantastic social landlord and improve the quality of life for their residents. Damp & Water Contracts Manager Location: London, UK Salary: £52,000 - £56,000 plus remote working, excellent benefits & pension Responsibilities: Lead on the investigation, reactive remediation and planned remediation to two sites including the installation of ventilation within properties to mitigate the effect of damp and condensation not relating to balcony defects. Lead on the management of damp and water cases across the portfolio, ensuring that cases are captured, monitored and completed within an acceptable timeframe. Ensure residents are kept updated throughout and reporting on this workstream is accurate and timely. Lead on the management of contractors and consultants across workstreams ensuring works are delivered on time and to budget, in line with terms of the contracts ensuring that the quality of works meets the required specification. Lead Officer in arranging the decanting of any residents to alternative accommodation where required across different workstreams. Producing a communications strategy for each work stream and leading the team to be first point of contact for residents relating to dampness and water leaks. Lead Officer working jointly with the Development team to undertake investigations as to the cause of the problem and identification of solutions. Lead of section 20 consultation across workstreams where appropriate to maximise recovery from leaseholders where appropriate. Requirements: Relevant degree level qualification or equivalent experience working within senior levels in a housing organisation. Experience managing damp and water cases within a social housing environment. Experience leading a technical team and delivery on large volume programmes to residential properties Excellent Communication Skills Able to represent the organisation externally at an appropriate level with key stakeholders such as local authorities, partner agencies and residents groups Ability to lead effective project teams delivering cross functional outcomes Excellent customer care, staff management and interpersonal skills Able to successfully manage and lead where necessary - external consultants and contractors - within a performance management & improvement culture. Experience of working with boards and committees, producing and presenting formal reports Experience of managing staff Experience of managing and delivering resident consultation meetings Full understanding and administration of a range of contracts and contract forms Experience of managing complex contracts delivering high volumes of building works to residential property Experience managing value for money objectives and track record of implementing commercial improvements across a similar service Benefits: Competitive salary (£52,000 - £56,000 per annum) Flexible working from home 2-3 days per week Pension scheme Generous annual leave allowance Opportunities for professional development and career advancement Supportive work environment with a commitment to employee well-being In Summary If you are a motivated and experienced professional with experience in working within social housing and managing damp and water related contracts we would love to hear from you. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Damp & Water Contracts Manager role in more detail.
VRF 55338 Central Solutions Officer Birmingham, B1 £22,018.82 per annum 37.5 hours per week Permanent About the role Central Solutions Officers at Trident are the first point of contact for our residents to access help, often in emergency situations 24hrs a day, 365 days a year. You will also benefit from working the 4 on and 4 off shifts . As a Central Solutions Officer, you will encounter distressing and very difficult situations, however, it is a hugely rewarding job where no two days are alike and you will feel an immense sense of satisfaction knowing you have helped someone in their time of need. This hybrid role spans solutions and our control offices, requiring versatility to handle face-to-face interactions, phone calls (inbound & outbound), and email enquiries within a contact centre environment. We operate on a 24/7, 365 days a year to be able to deliver a service to our customers. Central Solutions Officers work shifts of 4 days on with 4 days off, early/late/night shifts which include weekends. Typical shifts are of 7am-7pm and 7pm-7am. Key responsibilities To respond professionally to emergencies, following policy and procedures and resolve customer difficulties out of normal hours of operation. To participate in the assessment of needs for people, making emergency referrals To manage and control a range of ICT software and systems. To liaise with all professionals, and develop these relationships on behalf of customers to ensure that their rights are respected and that they receive quality support and advice appropriate to their needs To report all repairs and maintenance matters to the appropriate company and internal teams as determined by the differing contract requirements To liaise with wardens to ensure they are kept up to date with any changes relevant to emergency support to tenants. During warden absences, make regular calls to tenants of the schemes through the warden call system Understand and operate door and barrier entry systems Support the front of house concierge service Monitoring of CCTV,fire alarm and careline systems The benefits; 34 days annual leave, plus the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 x salary) Employee Assistance programme Employee Wellbeing programme Flexible Working options About You The ability to make decisions under pressure Be organised with the ability to prioritise Be able to transcribe and accurately record information Have highly developed problem-solving skills Be able to deal with callers who may be distressed, angry, upset or aggressive in a professional manner whilst using your influencing and verbal communication skills to gather information Have the ability to work independently and as part of a team Be very customer focused with the ability to empathise but take affirmative action This is an evolving role with opportunities for growth and development Essential skills Excellent verbal and written language skills Able to prioritise and multi-task under pressure, whilst maintaining quality Be a decision maker Resilience and adaptability in handling challenging situations Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse. Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development. We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people Applying All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Mar 27, 2024
Full time
VRF 55338 Central Solutions Officer Birmingham, B1 £22,018.82 per annum 37.5 hours per week Permanent About the role Central Solutions Officers at Trident are the first point of contact for our residents to access help, often in emergency situations 24hrs a day, 365 days a year. You will also benefit from working the 4 on and 4 off shifts . As a Central Solutions Officer, you will encounter distressing and very difficult situations, however, it is a hugely rewarding job where no two days are alike and you will feel an immense sense of satisfaction knowing you have helped someone in their time of need. This hybrid role spans solutions and our control offices, requiring versatility to handle face-to-face interactions, phone calls (inbound & outbound), and email enquiries within a contact centre environment. We operate on a 24/7, 365 days a year to be able to deliver a service to our customers. Central Solutions Officers work shifts of 4 days on with 4 days off, early/late/night shifts which include weekends. Typical shifts are of 7am-7pm and 7pm-7am. Key responsibilities To respond professionally to emergencies, following policy and procedures and resolve customer difficulties out of normal hours of operation. To participate in the assessment of needs for people, making emergency referrals To manage and control a range of ICT software and systems. To liaise with all professionals, and develop these relationships on behalf of customers to ensure that their rights are respected and that they receive quality support and advice appropriate to their needs To report all repairs and maintenance matters to the appropriate company and internal teams as determined by the differing contract requirements To liaise with wardens to ensure they are kept up to date with any changes relevant to emergency support to tenants. During warden absences, make regular calls to tenants of the schemes through the warden call system Understand and operate door and barrier entry systems Support the front of house concierge service Monitoring of CCTV,fire alarm and careline systems The benefits; 34 days annual leave, plus the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 x salary) Employee Assistance programme Employee Wellbeing programme Flexible Working options About You The ability to make decisions under pressure Be organised with the ability to prioritise Be able to transcribe and accurately record information Have highly developed problem-solving skills Be able to deal with callers who may be distressed, angry, upset or aggressive in a professional manner whilst using your influencing and verbal communication skills to gather information Have the ability to work independently and as part of a team Be very customer focused with the ability to empathise but take affirmative action This is an evolving role with opportunities for growth and development Essential skills Excellent verbal and written language skills Able to prioritise and multi-task under pressure, whilst maintaining quality Be a decision maker Resilience and adaptability in handling challenging situations Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse. Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development. We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people Applying All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Our Glasgow based client is an excellent Housing Association that is looking for a Maintenance Officer to join their Maintenance Team to assist with both Planned and Reactive Maintenance. The position is a full-time position for the next 6 months and will offer an immediate start, the role could last longer. Working in the Maintenance/Asset team you will support the maintenance staff and contractors, allowing them to complete planned and unplanned maintenance activities. The role will involve communications with the Housing Management Team and Tenants, you will be expected to provide advice, prioritise workloads for the team and coordinate with them to ensure delivery of works. You will also get involved with regular Pre and Post Inspections and the checking of repairs. Ideally the successful candidate will have a background working in Housing Association Maintenance Teams or Property Maintenance. You will display good communication and IT skills. The position is initially for 6 Months but it could develop to a longer term opportunity. The role offer hybrid working conditions. To find out more about the opportunity to work for such a progressive Housing Association, please call Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Mar 27, 2024
Contract
Our Glasgow based client is an excellent Housing Association that is looking for a Maintenance Officer to join their Maintenance Team to assist with both Planned and Reactive Maintenance. The position is a full-time position for the next 6 months and will offer an immediate start, the role could last longer. Working in the Maintenance/Asset team you will support the maintenance staff and contractors, allowing them to complete planned and unplanned maintenance activities. The role will involve communications with the Housing Management Team and Tenants, you will be expected to provide advice, prioritise workloads for the team and coordinate with them to ensure delivery of works. You will also get involved with regular Pre and Post Inspections and the checking of repairs. Ideally the successful candidate will have a background working in Housing Association Maintenance Teams or Property Maintenance. You will display good communication and IT skills. The position is initially for 6 Months but it could develop to a longer term opportunity. The role offer hybrid working conditions. To find out more about the opportunity to work for such a progressive Housing Association, please call Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.